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Legend For Value Stream Map (VSM) : Customer Process Step Waits Between Info./Software Flow Starburst Data Box

This document provides a legend for creating a value stream map (VSM). It explains that yellow post-its should be used for identifying customers, process steps, and notes. Hot pink post-its indicate waits within or between process steps. Green post-its map information or software flow, with arrows connecting them to process steps. Blue post-its add data on cycle times, errors, and waits within steps. Starburst-shaped post-its identify improvement opportunities. The legend is meant to standardize how a VSM visually maps a process from the customer perspective and identifies areas for improvement.

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vandyrana
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27 views

Legend For Value Stream Map (VSM) : Customer Process Step Waits Between Info./Software Flow Starburst Data Box

This document provides a legend for creating a value stream map (VSM). It explains that yellow post-its should be used for identifying customers, process steps, and notes. Hot pink post-its indicate waits within or between process steps. Green post-its map information or software flow, with arrows connecting them to process steps. Blue post-its add data on cycle times, errors, and waits within steps. Starburst-shaped post-its identify improvement opportunities. The legend is meant to standardize how a VSM visually maps a process from the customer perspective and identifies areas for improvement.

Uploaded by

vandyrana
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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LEGEND FOR VALUE STREAM MAP (VSM)

Step # Step Name Post-It Color & Shape/Symbol Notes

Identify your Customer: Who's requesting the


1 Yellow, Crown
service? How do they request it (trigger)?

Identify the 1st process step & subsequent steps


2 Yellow, Process Box
Use a separate post-it for "notes".
Identify "waits" within the process step, Inside the process box, draw a
3
if applicable. waiting triangle.
Identify "wait" between process step(s),
4 Hot Pink, Warning Triangle
if applicable.
Yellow, Process Box &
5 Map the Customer's experience.
Hot Pink, Warning Triangle
Map Information flow/software used, if applicable. Green, Information Flow Box
6 Draw arrow line connecting the
process step to the info flow box.
7 Add data boxes; C/T, errors, waits within Blue, Data Box
Add Kaizen Bursts aka Starbursts. Designated shape for
8
(improvement opportunities and ideas) Starburst post-it

C/T =
PROCESS -
Error =
XYZ -
Wait W/I=
Corporation -

Customer Process Step Waits Between Data Box


Info./Software Flow Starburst

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