User Manual

Technical Services for

Infrastructure Projects
C u s t o m e r P o r t a l

Version: 2.0 (August 2017)

Infrastructure Information & Permits Department – T S&C Section

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 DEWA Strategy Direction

Our Vision
“ A Sustainable Innovative World-Class Utility”

Our Mission
“We are committed to the happiness of our stakeholders and promoting Dubai’s vision
through the delivery of sustainable electricity and water services at a world-class level of
reliability, efficiency and safety in an environment that nurtures innovation with a competent
workforce and effective partnerships; supporting resources sustainability.”

Our Motto
“For Generations to Come”

Our Values

 Stakeholders Happiness
 Sustainability
 Innovation
 Excellence
 Good Governance

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TABLE OF CONTENTS
LEGEND ................................................................................................................................................................ 4

1.1 MANUAL OBJECTIVES .................................................................................................................................... 5

DESCRIPTION ....................................................................................................................................................... 5

1.1 SYSTEM REQUIREMENT.................................................................................................................................. 5

1.2 COMPUTER REQUIREMENTS ............................................................................................................................ 5
1.3 MODEM REQUIREMENTS ................................................................................................................................ 5
1.4 WEB BROWSER REQUIREMENTS ..................................................................................................................... 5

HOW TO NAVIGATE? ........................................................................................................................................... 7

HOW TO REGISTER / UPDATE PROFILE / UPDATE EXPIRED TRADE LICENSE? ........................................................ 8

1.5 PREREQUISITE ............................................................................................................................................... 8

STEPS FOR REGISTRATION ................................................................................................................................... 8

FORGET PASSWORD .......................................................................................................................................... 11

1.6 FOR RESETTING PASSWORD PLEASE FOLLOW BELOW STEPS............................................................................. 11

HOW TO LOGIN? ................................................................................................................................................ 12

1.7 STEPS FOR LOGIN INTO TECHNICAL SERVICES FOR INFRASTRUCTURE PROJECTS CUSTOMER PORTAL .................. 12

OWNER REGISTRATION (CLIENT REGISTRATION) ............................................................................................... 13

1.8 PREREQUISITE ............................................................................................................................................. 13

1.9 CREATE OWNER (IF NOT AVAILABLE IN DEWA DATABASE) ........................................................................ 14
1.10 SEARCH EXISTING OWNER AND HOW TO RELATE THEM UNDER YOUR USER PROFILE. .......................................... 15

TECHNICAL SERVICES FOR INFRASTRUCTURE PROJECTS SERVICE ....................................................................... 17

DEWA PORTAL APPLICATION ............................................................................................................................. 18

UPLOADING UNLIMITED ATTACHMENT ............................................................................................................. 20

 IF TOTAL ATTACHMENT IS LESS THAN 100MB ........................................................................................... 20

 IF TOTAL ATTACHMENT IS MORE THAN 100MB ......................................................................................... 20

TRACK YOUR APPLICATION ................................................................................................................................ 22

1.11 STEPS FOR TRACKING YOUR APPLICATION ..................................................................................................... 22

APPLICATION RESUBMISSION ............................................................................................................................ 25

1.12 STEPS FOR APPLICATION RESUBMISSION ....................................................................................................... 25

ATTACHMENTS DOWNLOADING ........................................................................................................................ 27

CONTACT US ...................................................................................................................................................... 29

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LEGEND

Frequently used symbols / icons and commands in Transactions.

Symbols Meaning of symbols and Commands

Increase and decrease font on page

Submit Any application

Cancel application

Return back to previous Screen

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 1.1 Manual Objectives
Objective of this manual is to provide the hands on experience of the Technical Services for Infrastructure
Projects Customer Portal transactions to the users.

DESCRIPTION

Technical Services for Infrastructure Projects Customer Portal is exclusively designed for Consultant,
Contractor, Private Developers and Govt. Organization to apply and track the applications online.

1.1 System Requirement

To access the eService Website, we recommend your computer meets the following requirements:

1.2 Computer requirements

Your computer must have at least 1GB RAM, 100MB disk space, 133MHz, and Internet access.

1.3 Modem Requirements

The minimum speed requirement for a modem to access eService is 28.8Kbps, although we
recommend using 56.6Kbps or higher speeds for optimal performance.

1.4 Web Browser Requirements

For the best eService experience we recommend you access the eService site using Microsoft®
Internet Explorer - version 6.0 or higher and pop-up should be enable.

The following are known browsers or platforms that are not officially supported by eService:

 America Online®
 Netscape Navigator®
 Microsoft® Internet Explorer - lower than version 6.0
 Certain Sun Microsystems applications, such as, Hot Java Browser and Star Office Browser
 Web TV
 Browsers for the blind (screen readers or braille-writers)
 Browsers that disable JavaScript
 Browsers that do not support JavaScript

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  Other browsers, such as, Opera, Mozilla, IE-derivatives MSN Explorer & NeoPlanet, and any other
browser that supports HTML 4.0, CSS 1.0, and JavaScript 1.0 should be able to run eService.
However, these browsers are not officially supported platforms and therefore, results vary
compared to those of supported browsers and platforms.

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HOW TO NAVIGATE?

Technical Services for Infrastructure Projects Customer Portal is specially designed for Consultant,
Contractor and Government Organization to serve his customer with full satisfaction. Consultant,
Contractor and Government Organization needs to be register with DEWA for availing various services
offered by DEWA.

To navigate you need to go to https://crm.dewa.gov.ae/irj/portal/anonymous

Availing Upon logging into the portal, please go to the Consultants & Contactors tab. Select My Account
and a new page will open which will direct you to the login screen.

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HOW TO REGISTER / UPDATE PROFILE / UPDATE EXPIRED
TRADE LICENSE?

The enrolment process is applicable for following application category

 Technical Services for Infrastructure Projects

1.5 Prerequisite
 Valid Trade License

Note: - Existing users registered under with any enrolment category with DEWA need not to register for using Technical Services
for Infrastructure Projects enrolment. However, for any additional role, update existing profile details, and for expired trade
license update, you can login and use update profile option.

STEPS FOR REGISTRATION

Step 1: Click on New User Enrolment

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Step 2: Select Technical Services for Infrastructure Projects from the Application Category from drop
down list.

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Step 3: Enter all mandatory fields.

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Step 4: Submit application

Note

 System will automatically send SMS & E-mail.

 Submitted application will undergo through approval process in DEWA.

 Upon approval, system will automatically send notification.

 All * are mandatory fields in the application.

FORGET PASSWORD

1.6 For resetting password please follow below steps

Step 1: Click on Forget your password.

Step 2: Enter your Login ID.

Step 3: Enter valid e-mail ID.

Step 4: Press Submit.

Note: System will automatically confirm the password assigned to your user id.

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HOW TO LOGIN?

Accessing Technical Services for Infrastructure Projects Customer Portal, you need to use your
credentials approved by DEWA e.g. User ID and Password.

1.7 Steps for Login into Technical Services for Infrastructure Projects Customer Portal
Step 1: Enter your User Id

Step 2: Enter your Password

Step 3: Press Log on Button

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OWNER REGISTRATION (CLIENT REGISTRATION)

Organize your owner through owner registration procedure by using unique identification key e.g.
Emirates ID. Single identity for all process in DEWA e.g. Billing, NOC, DA etc.

1.8 Prerequisite
 Valid User ID and Password.

 Valid Emirates ID.

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1.9 Create Owner (if Not available in DEWA DATABASE)

Step 1: Press Create owner Button

Step 2: Select Owner Type (Individual – For Individual Customer and Organization –

Company etc.)

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Step 3: Enter all mandatory information e.g. First Name, Last Name etc.

Step 4: Press submit.

Note: You will get the system generated Unique Number which can be referred any time in DEWA for reference purpose.

1.10 Search existing Owner and how to relate them under your user profile.

Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License of the
existing owner.

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Step 2: Press Search owners

Step 3: Select Displayed owner

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Step 4: Press Relate owner Button

TECHNICAL SERVICES FOR INFRASTRUCTURE PROJECTS

SERVICE

All acceptable applications will be processed by DEWA Infrastructure Information and Permits
Department for Road Projects, Network Service Projects and General Projects only.

Ensure that you select accurate Application Type and Project Type so that checklist which will be
displayed is in compliance with Technical Services for Infrastructure Project’s Submission
Guideline.

You can check the status of your application by using ‘Track Your Application’ option at any time.

Once application will be approved, you must download approved drawings / documents attached
in the application from this portal and drawings copy should be kept at site.

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DEWA PORTAL APPLICATION

Step 1: Select Technical Services for Infrastructure Projects.

Step 2: Search owners (Client) which you have created earlier by entering valid ID/Trade License No. etc…

Step 3: Select the name of owners you already registered earlier whose application you want to apply.

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Step 3: Select the applicable service Type & Project Type and fill all the required fields as per your project details.

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UPLOADING UNLIMITED ATTACHMENT

 IF TOTAL ATTACHMENT IS LESS THAN 100MB

 Step 1: Click on box

 Step 2: Attach the required documents
 Step 3: Click

 IF TOTAL ATTACHMENT IS MORE THAN 100MB

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  Step 1: Attach the required documents with maximum limit of 100MB for first session
 Step 2 : Click Save as Draft
 Step 3: The following message will be shown:
“Your application ref:11000105 has been saved as a draft. Please submit all necessary
attachments for final submission. To add more attachments, Use "Track Your Applications"
option and search for the same Application.”
 Step 4: Track Your application with same number which has generated by the system

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Repeat the above till the attached second last attachment. While doing the last attachment do the following:

 Step 1: Click on box

 Step 2: Attach the last document
 Step 3: Click

Now your application has been submitted successfully. Note down the application number for your future
reference. Note: After successful submission you will get confirmation by email and text message.

*The uploading of documents to DEWA server will entirely depend on your internet connection speed.

TRACK YOUR APPLICATION

1.11 Steps for Tracking your Application

Step 1: Select Track your application.

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Step 2: Select Technical Services for Infrastructure Projects application from the drop down and input
your DEWA application No. etc...

Step 3 : Select your required application and click on view to display the detailed information which
includes DEWA comments, application detailed history, attachments in approved or commented status,
etc.

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Step 4 : All required information is visible here related to your application.

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APPLICATION RESUBMISSION

1.12 Steps for Application Resubmission

Step 1: Select Track your application.

Step 2: Select Technical Services for Infrastructure Projects application from the drop down and input
your application No. etc.

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Step 3: Select your required application number and click on Edit to view comments from DEWA

Step 4 : Upload the necessary documents as per comments from DEWA

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ATTACHMENTS DOWNLOADING

Step 1 : Select Track your application.

Step 2 : Select Technical Services for Infrastructure Projects application from the drop down and input
your DEWA NOC No. or RTA NOC reference No. etc. and click search

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Step 3 : Select your approved Technical Services for Infrastructure Projects application and click on
view

Step 4 : Right click on the desired attachment and save on your system local folder

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CONTACT US

If you require any clarification or you face any difficulty in using this portal, please contact

 Mr. Riyaz Ahamed @ 04-3221286 / email [email protected]

 Mr. Biju Mohan Narayanan Nair @ 04-3221272 / email [email protected]

 Engr. Imran Shahid @ 04-3221627 / email [email protected]

 Engr. Khalid Al Ali @ 04-3221240 / email [email protected]

Or visit Infrastructure Information & Permits Department, Customer Service Centre NOC at DEWA Al
Warsan Office.

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