QUALITY POLICY, QUALITY OBJECTIVES AND KPI DATE PREPARED: Dec.

19, 2017
X-MATRIX
(Period: January 2018 to December 2018) REVISION NOS. 0
Meeting Customer and Applicable requirements Plan and deliver goods and services that
X X X X X X M meet customer requirement in terms of Quality, Cost and Delivery including Legal and Prepared by Marieville Laguerta
Applicable Requirement. QMS Head
Engagement of LEADERS and PEOPLE
Leaders set organization direction strategically that guarantee Business Growth and
X X E Opportunity while People are given the right information to ensure understanding, Mary Grace Falcon
involvement and commitment. HR Manager
Implement Continual Improvement
X X X X X X X I Key performance Indicators are developed, monitored, measured and analyzed to ensure Anita Tolentino
Continual Improvement. Purchasing Head

QUALITY POLICY Daniel Sicoco Operation

by
100%

100%

100%

100%

100%

100%

100%
Head

2023

Conformed
Ailyn Ergina Accounting
Head

QUALITY OBJECTIVES

ACTIONS PLANS
David Villa QC
100%

100%

100%

100%
Head

2018
90%

95%

90%

Daniel Jun Sicoco

Operation Head

Alma Villar Top

Management
BASE-LINE

Approved
by
Alma Villar President

COMPANY

No. of KPI

1
UOM
%

%
Customer Satisfaction Rating
ISO 9001:2015 Certification

Primary Indicators
Budget Compliance
Quality Compliance
Sales Performance

Delivery Schedule

Legal compliance

DEPARTMENT

Top Management
Achievement

Maintenance
Department

Purchasing
Accounting
Operation

Sales
HR
KEY PERFORMANCE INDICATORS

Frequency of
1 2 3 4 5 6 7 Link Department KPI Dept.
Monitoring
Target CIPR# Name Remarks

M/I1 1 ISO 9001:2015 Certification TM/QMR Quarterly 100% M/I1-001 Alma Villar Master Plan
E/I2 2 Sales Closure Sales Monthly 90% E/I2-002 M. Laguerta/A. Villar Sales Quotation / PO
M/I3 3 Customer Satisfaction Rating Sales Quarterly 3.5 M/I1-003 M. Laguerta/A. Villar CSS
M/I4 4 Materials availability Purchasing Monthly 90% M/I1-004 A. Tolentino PO / DR
M/I5 5 Inventory accuracy Warehouse Monthly 95% M/I1-005 A. Ergina Inventory Report
M/I6 6 Schedule compliance Operation Monthly 100% M/I1-006 D. Sicoco Work Order
OQC Inspection
M/I7 7 Zero Customer Complain QC Monthly 100% M/I1-007 D. Villa
Report
M/I8 8 Budget compliance (Operation Cost) Acctng Monthly 90% M/I1-008 A. Ergina BOM List
M/I9 9 Budget compliance (BOM) Operation Monthly 90% M/I1-009 D. Sicoco BOM List
E/I10 10 Training compliance HR Annual 100% E/I1-010 M. Falcon Training Plan
M/I11 11 Legal compliance HR Annual 100% M/I1-011 M. Falcon Masterlist of Legal
M/I12 12 Maintenance schedule compliance Maintenance Monthly 100% M/I1-012 D. Sicoco PM Checklist