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Chapter 4: Emotions and Moods

This document discusses emotions, moods, and their sources and applications in organizational behavior. It defines emotions as intense feelings directed at someone or something, while moods tend to be less intense and lack a contextual stimulus. The basic emotions are happiness, surprise, fear, sadness, anger, and disgust. Positive and negative affect are also basic moods. Emotions and moods can be influenced by personality, environment, social activities, and more. They impact areas like selection, decision making, creativity, and customer service in organizations.

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Hezro
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99 views

Chapter 4: Emotions and Moods

This document discusses emotions, moods, and their sources and applications in organizational behavior. It defines emotions as intense feelings directed at someone or something, while moods tend to be less intense and lack a contextual stimulus. The basic emotions are happiness, surprise, fear, sadness, anger, and disgust. Positive and negative affect are also basic moods. Emotions and moods can be influenced by personality, environment, social activities, and more. They impact areas like selection, decision making, creativity, and customer service in organizations.

Uploaded by

Hezro
Copyright
© © All Rights Reserved
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Chapter 4: Emotions and Moods

What are emotions and moods?

Affect – a broad range of feelings people experience, including both emotions and moods

Emotions – intense feeling directed at someone or something

Moods – feelings that tend to be less intense than emotions and that lack a contextual stimulus

**The Basic Emotions

Happiness-surprise-fear-sadness-anger-disgust

**The Basic Moods: Positive and Negative Affect

*Positive emotions – express a favourable evaluation or feeling

*Negative emotions – express an unfavourable evaluation or feeling

Positivity offset – tendency of most individuals to experience a mildly positive mood at zero
input (when nothing in particular is going on)

Affect intensity – individual differences in the strength with which individuals experience their
emotions

**Sources of Emotions and Moods

Personality, day of week and time of day, weather, stress, social activities, sleep, exercise, age,
sex,

Illusory Correlation – tendency of people to associate two events when in reality there is no
connection

**Emotional Labor – employee’s expression of organizationally desired emotions during interpersonal


transaction at work

Emotional dissonance – inconsistencies between the emotions people feel and the emotions
they project

Felt emotions – an individual’s actual emotions

Displayed emotions – emotions that are organizationally required and considered appropriate in
a given job

Surface acting – hiding one’s inner feelings and foregoing emotional expressions in response to
display rules

Deep acting – trying to modify one’s true inner feelings based on display rules

Affective Events Theory – a model that suggests that workplace events cause emotional reactions on the
part of employees, which then influence workplace attitudes and behaviors
Emotional Intelligence – person’s ability to 1) perceive emotions in the self and others, 2) understand
the meaning of these emotions, 3) regulate one’s emotion accordingly in a cascading model

**The Case for EI

-Intuitive appeal

-EI predicts criteria that matter

-EI is biologically based

**The Case Against EI

-EI researchers do not agree on definition

-EI can’t be measured

-EI is nothing but personality with a different label

OB Applications of Emotions and Moods

-selection

-decision making

-creativity

-motivation

-leadership

-negotiation

-customer service

-job attitudes

-deviant workplace behaviors

-safety and injury at work

Emotional Contagion – process by which people’s emotions are caused by the emotions of others

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