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Business Analyst KPI

The document outlines key performance indicators (KPIs) for an IT department. It lists 5 performance areas: 1) documenting business requirements, 2) user acceptance testing, 3) quality assurance and testing, 4) product support, and 5) behavioral. Corresponding KPIs and targets are provided for each area, with weights assigned to each. The overall goal is to meet 100% of business requests, have zero failed UATs or solutions rolled back due to bugs, and achieve 100% for behavioral KPIs related to skills, integrity, transparency, and service ownership.

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234 views2 pages

Business Analyst KPI

The document outlines key performance indicators (KPIs) for an IT department. It lists 5 performance areas: 1) documenting business requirements, 2) user acceptance testing, 3) quality assurance and testing, 4) product support, and 5) behavioral. Corresponding KPIs and targets are provided for each area, with weights assigned to each. The overall goal is to meet 100% of business requests, have zero failed UATs or solutions rolled back due to bugs, and achieve 100% for behavioral KPIs related to skills, integrity, transparency, and service ownership.

Uploaded by

DeejAh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLSX, PDF, TXT or read online on Scribd
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IT - KPI

S/N Performance Areas/Objectives

Documentation of business requirements


1 (development of a BRD) for every formal
/signed off business request

UAT- Test solutions to ensure the solution


2 developed fulfil approved business
requirements outlined in BRD
Quality assurance and Testing - Work with
the developer to identify “bugs” in software
3
developed and ensure they are fixed before
solution is deployed

Product support – provide product support


4
(technical)

5 Behavioural

TOTAL
IT - KPI

KPI/Measurement Target Weights

Number of formal (approved) business requests to IT as


regards a soluton to be developed versus the number of 100% 50%
BRDs developed

Number of failed UATS for each approved business initiative


(solution developed with reference to the BRD). Target is 100% 20%
Zero for all initiatives

Number of solutions "rolled-back" due to bugs identified in


100% 20%
the production environemnt. Target is Zero

Number of issue tickets raised to the number of tickets


100% 10%
resolved (closed)

Skill uptake 25%


Integrity 25%
Transparency 100% 25%
Service Ownership & Entrepreneauship (work quality;
25%
dependability; punctuality; initiative)
TOTAL

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