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Process Mapping LCAO

The document describes the process mapping for inbound and outbound letter mail services provided by Nepal Post. For outbound mail, there are 3 zones which collect mail from 10am-11am, sort and process it from 12pm-3:40pm, and dispatch it for transport and delivery from 3:40pm-7pm, with delivery occurring on J+1, J+2, or J+3 depending on the zone. For inbound mail, there are reception, preparation, sorting, and delivery stages, with delivery again taking place on J+1 or J+2 based on the zone. Zone 3 has the same inbound process as Zone 2.

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DHARMENDRA SHAH
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256 views

Process Mapping LCAO

The document describes the process mapping for inbound and outbound letter mail services provided by Nepal Post. For outbound mail, there are 3 zones which collect mail from 10am-11am, sort and process it from 12pm-3:40pm, and dispatch it for transport and delivery from 3:40pm-7pm, with delivery occurring on J+1, J+2, or J+3 depending on the zone. For inbound mail, there are reception, preparation, sorting, and delivery stages, with delivery again taking place on J+1 or J+2 based on the zone. Zone 3 has the same inbound process as Zone 2.

Uploaded by

DHARMENDRA SHAH
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Ministry of Information & Communications

Postal Services Department,


General Post Office, Sundhara, Kathmandu
Nepal Post

PROCESS MAPPING LETTER MAILS


OUTBOUND

10:00-11:00 12:00 – 13:00 13:00-13:40 13:40-14:30 17:00-19:00


Zone
1 Letter box Collection Handling to the GPO Facing/ Cancelation Dispatches Closing
Primary Sorting, J+0
Transporting to AMU
14:30:15:00 J+1 15:00-18:00 18:00-19:00 Transmission of Mails
(Domestic/International)
Receiving Bags from Sorting, Scanning Dispatches Closing -Sorting,
Internal Counters, Record Managing, Transporting to AMU -Scanning
Zone J+1
Districts & Other Opening bags Transmission of Mails -Dispatching to Mail
2 Places Agency

14:30-15:00 J+2 15:00-18-00 18:00-19:00

Receiving Bags from Sorting, Scanning Dispatches Closing


Zone Record Managing, Transporting to AMU
Internal Counters,
3 Opening bags Transmission of Mails J+2
Districts & Other
Places
Ministry of Information & Communications
Postal Services Department,
General Post Office, Sundhara, Kathmandu
Nepal Post

Process Mapping
LETTER MAILS
INBOUND
13:00-14:30 15:30-16:30 06:00-10:00 (+1) 10:00-17:00
RECEPTION PREPARATION PRIMARY SORTING DELIVERY
-Transport to -Separating -Sorting items with -Dropping items Zone
A J+1
GPO products, Destinations, at post boxes, 1
I -Check Truck -Separating -Transporting to -Making calls
R Arrival formats, APOs for delivery, for Delivery,
Air Mail
Unit (ANU), -Unloading -Scanning & -Bags closing for -Same-day-
T Trucks Record DPOs and delivery,
R Tribhuvan
-Deliver Mail to Maintaining, Directorates -Window
A Int’l Airport Mail Agency -Preparing Bills delivery
N
S -Receiving
P 06:00-10:00 10:30-11:30 12:30-13:30 14:00-17:00
bags
O (Inbound) RECEPTION PREPARATION PRIMARY SORTING DELIVERY
R -Transporting -Receiving -Separating -Sorting items with -Dropping items
T bags to the bags from the products, Destinations, at post boxes, Zone J+2
A GPO, GPO -Separating -Transporting to -Making calls 2
T Kathmandu -Unloading formats, APOs for delivery, for Delivery,
I
Trucks -Scanning & -Window
O
-Deliver Mail Record delivery
N
to Mail Maintaining,
Agency -Preparing Bills

Zone
ZONE 3 also has the similar process as mentioned in ZONE 2 3
J+3+

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