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Script For Food and Beverages Service

The document outlines the standard procedures and protocols for wait staff to follow when serving guests at a restaurant, including welcoming guests, seating them, taking drink and food orders, serving meals and drinks, clearing dishes, and presenting the check. Specific steps are provided for tasks like unfolding napkins, serving water, taking the order, opening wine bottles, and bidding farewell to guests.
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75% found this document useful (225 votes)
127K views

Script For Food and Beverages Service

The document outlines the standard procedures and protocols for wait staff to follow when serving guests at a restaurant, including welcoming guests, seating them, taking drink and food orders, serving meals and drinks, clearing dishes, and presenting the check. Specific steps are provided for tasks like unfolding napkins, serving water, taking the order, opening wine bottles, and bidding farewell to guests.
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Mis-en-place (put everything into places) G: (Yes/No)

Checking of the following: W: Thank you Maam/Sir may I repeat your order,
- Condition of tables and chair you ordered __________________________
- Sanitary Items is that correct Maam/Sir?
- Clean and sanitized table appointments G: Yes
- Flower arrangements W: Thank You Maam/Sir May I take the menu card?
- Filling Condiments G: Yes Sure!
- Condition of Menu Card
- Knowledge for the menu of the day. WINE SERVING (on the left side of the guest)
W: Excuse me Maam/Sir would you like some
WELCOMING THE GUEST drinks? Here is our wine list for your selection.
W: Good morning Mam/ Sir, May I take your order Mam/Sir?
Welcome to _______ G: Yes Id like to have _________________.
Do you have any reservation? W: May I repeat your order Mam/Sir you ordered
G: None ___________ would that be all?
W: May I suggest a table for you Mam/Sir? G: Yes.
G: Yes please! W: Would you like to serve your drinks after the main
W: Table for how many Mam/Sir? course?
G: For one. G: I will give you a signal.
W: Smoking or Non-Smoking W: Excuse me Maam/Sir you food will be serve for
G: Non-Smoking. 10-15 mins. would that be alright will you.
W: This way please (stretch your arms to the guest) G: Yes
Will this place be alright with you Mam/Sir?
G: Yes SERVING THE FOOD (on the right side of the guest)
W: Excuse me Mam/Sir here is your __________
SEATING THE GUEST G: Thank you.
W: Please have a seat
CLEARING THE TABLE (on the left side)
UNFOLDING THE NAPKIN(right side of the guest) W: Excuse me Mam/Sir may I clear the table for
W: Excuse me Mam/Sir, may I unfold the napkin for you.
you? G: Yes please
G: Yes
PRESENTING THE WINE
SERVING WATER(right side of the guest) W: Excuse me Mam/Sir may I present to you your
W: Would you like to have a glass of water order of ___________with a very good vintage
Mam/Sir? year of ___ years with an alcohol content of ____
G: Yes please. alcohol per volume. It has _______ ml with a
W: Excuse me Maam/ Sir. very good fragrant of __________________.
W: Should I open it Mam/Sir?
PRESENTING THE MENU CARD
W: Excuse me Maam/Sir here is our menu card for OPENING THE BOTTLE OF WINE USING CORK
your selection. W: Here is the cork for your confirmation.
W: Excuse me Maam/Sir would you like to have your Would you like to try the wine now Sir/Mam?
bread now? G: Yes.
G: Yes W: Enjoy your meal Mam/Sir.
W: Excuse me Maam/Sir Ill be back to serve your Please call me if you need any assistance.
bread
CRUMBLING TABLE
SERVING BREAD(on the left side of the guest) W: Excuse me Mam.
W: Excuse me Maam/Sir here is your bread,
G: Thank you PRESENTING THE BILL
W: Excuse me Maam/Sir do need anything else. (the guest will give a hand signal)
G: No. Im alright W: Excuse me Mam/Sir, how would you like to
W: Ill be Back to get your order. youre your bill, would it be cash or credit card?
Here is your bill.
ORDER TAKING (right side of the guest) (Step a backward)
W: Excuse me Maam/Sir may I take your order now? G: Here
Our todays menu is ____________and our soup W: I receive ___________ ill be back for your change
for the day is ______________. Excuse me Mam/Sir here is your change.
G: Yes Thank you Mam/Sir hope you enjoy your staying
________________________________________. with us. We look forward for your next visit.

UPSELLING/SUGGESTIVE SELLING:
W: Maam would you like to try ____________ to
NOTE:
compliment to your dish? W- Waiter
G: (Yes/No) G- Guest
How about _____________?

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