CONFIDENTIAL 1 CS/NOV 2017/STA104

UNIVERSITI TEKNOLOGI MARA

TEST 1

COURSE : INTRODUCTION TO STATISTICS

COURSE CODE : STA104
DATE OF SUBMISSION : 5TH NOVEMBER 2017

INSTRUCTIONS TO CANDIDATES

1. This question paper consists of THREE (3) questions.questi

2. Answer ALL of questions in the A4. Start each answer on a new page.

3. Please check to make sure that this examination pack consists of :

i) Question Paper
ii) a one Appendix 1

Course Learning Outcome (CLO) 1 :

1. Explain basic terms of statistics and its practical application. ( C2 )
Course Learning Outcome (CLO) 2 :
2. Determine appropriate statistical solution and interpreting the real world problem. ( C5 )
Course Learning Outcome (CLO) 3 :
3. Propose the use of descriptive statistics in the area of computing. ( A3 )

STUDENT NO:
1. 2 0 1 CLO 1 Q1 /13
NAME:
CLO 2 Q2 /15
2. 2 0 1
NAME: CLO 2 Q3 /12
3. 2 0 1
TOTAL /40
NAME:

THIS ASSESSMENT SUBMITTED ON:

/ / 2017

DO NOT TURN THIS PAGE UNTIL YOU ARE TOLD TO DO SO

This examination paper consists of 4 printed pages

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FSKM Negeri Sembilan (Kampus Seremban3)
CONFIDENTIAL 2 CS/NOV 2017/STA104

QUESTION 1

A researcher conducts a survey to find out the perception and satisfaction level of university
students on the newly implemented Goods and Services Tax (GST). The population is from
five well known universities students in Kedah. In the survey, 500 students were selected at
random from this five various universities in Kedah. The students were identified by their
hand phone numbers and students identification numbers. Among the questions asked are
the students ethnicity, age (in years), and their ratings (1 to 5) of the perception and
satisfaction level on the implementation of GST.

Distribution on the number of respondents based on different

universities in Kedah

University Number of Respondents

A 210
B 200
C 150
D 270
E 170

a) Identify the population and sample for the above study. (1 mark)

b) State the sampling frame for the above study. (1 mark)

c) What is the most suitable sampling technique that can be used by the researcher? Give
a reason to support your answer.
(1 mark)

d) Based on the sampling technique stated in c), determine the number of respondents to
be selected from each of university.
(5 marks)

e) State TWO (2) variables in the study. Identify the type of the variables and the
corresponding level of measurement.
(3 marks)

f) Based on stated variables in e), identify the most appropriate graphical presentation for
each of variables.
(2 marks)

QUESTION 2

The following table shows the calling time (in minutes) by callers to a customer service center
at Company Z for a period of 9.00 am to 9.30 am.

Prepapared by Azlina Abdul Hadi CONFIDENTIAL

FSKM Negeri Sembilan (Kampus Seremban3)
CONFIDENTIAL 3 CS/NOV 2017/STA104

Calling Time (minutes) Number of caller

2.0 2.9 2
3.0 3.9 4
4.0 4.9 15
5.0 5.9 10
6.0 6.9 4

a) Calculate the mean and standard deviation of the calling time (in minutes).
(5 marks)

b) Construct a less than ogive for the above data. Hence, using the ogive to estimate the
median of calling time (in minutes). Note: Please perform you answer using graph
paper.
(4 marks)

c) Using Pearsons Coefficient of Skewness, determine the shape of the distribution

calling time (in minutes). Comment on the shape of distribution.
(3 marks)

d) The mean and standard deviation of time taken (in minutes) for each caller to a
customer service center at Company Y are 4.5 minutes and 2 minutes respectively.
Which call center has more dispersed time taken for each caller?
(3 marks)

QUESTION 3

Mr. Danial, a manager of Financial Services Company A interested to determine the profile of
number client contacts for this company. He gathered the following sample information of last
month client contacts from 12 of its agents.

44 12 40 26 46 23 48 50 55 50 57 56

a) Compute the mean of number client contacts from tens of its agents.
(2 marks)
b) Determine the mode of this data. Comment on the value that obtained.
(1 mark)
c) Compute the first, second and third quartile for the above study.
(6 marks)

d) Construct the box and whisker plot for the above study. Comment on the shape of the
distribution.
(3 marks)

END OF QUESTION PAPER

Prepapared by Azlina Abdul Hadi CONFIDENTIAL

FSKM Negeri Sembilan (Kampus Seremban3)
CONFIDENTIAL 4 CS/NOV 2017/STA104

APPENDIX 1 (1)

Sample Measurements

1. Mean, x
x or
f x
n n

f
f m 1

2. Median, x% L m 2 C
fm

1
3. Mode, x L m o C
1 2
where:

n : total frequency
Lm : lower median class boundary
L mo : lower modal class boundary
f m1 : cumulative frequencies for the classes before the median class
fm : median class frequency
1 : (modal class frequency) (frequency for the class before the
modal class)
2 : (modal class frequency) (frequency for the class after the
modal class)
C : class size

x
2
1
x
1
4. Standard Deviation, s (x x) or
2 2

n 1 n 1 n


f x
2
1
f x
1
s f (x x) or
2 2

n 1 n 1 n

s
5. Coefficient of Variation, CV = 100%
x

Mean Mode 3 Mean Median

6. Pearsons Measure of Skewness = or
S tan dard Deviation S tan dard Deviation

Prepapared by Azlina Abdul Hadi CONFIDENTIAL

FSKM Negeri Sembilan (Kampus Seremban3)