21/10/2014 (CONFIDENTIAL - Trade Secret Material) TP-820741-001F * Agilis 91x (XV) and Agilis 91x for Opteva Status

eva Status Reference Manual

Agilis 91x (XV) and

Agilis 91x for Opteva
Status Reference Manual
Copyright Diebold, Incorporated

TP-820741-001F PD 5234

September 2013

CONFIDENTIAL - Trade Secret Material

Only Diebold and entities granted an express written license by Diebold may possess or use this material.
Unauthorized possession or use is illegal and is punishable by fine and/or imprisonment.

Important - click here for terms and conditions governing the use of this document.

Document History
Document Number Date Remarks
TP-820741-001A 2/2003 Agilis 91x version 1.0
TP-820741-001B 3/2004 Additional devices added
TP-820741-001C 12/2004 General update for Agilis 91x XV, Version 1.2 and Agilis 91x for Opteva 1.3
TP-820741-001D 4/2005 Title of the manual changed
TP-820741-001E 8/2010 Updated Status Description for DR01:3A:33:41 Status Message
TP-820741-001F 9/2013 Added the DR01:23:00:30 Status Message

Section 1
Introduction
This manual provides device status information for Agilis 91x operating in both an Extensions for Financial Services
(XFS) environment and the Agilis Module Interface (AMI) environment. Device status messages can be printed on the
journal printer. Device status messages might also be sent to the network.

The manual describes the standard Agilis 91x status messages only. For information about customizing status
messages, refer to the Agilis 91x (XV) and Agilis 91x for Opteva Terminal Programming Manual (TP-820740-001C).

1.1 Manual Organization

For general information about status messages, refer to Section 2.

Section 3 provides a detailed description of the status messages for each terminal device. The devices are in
alphabetical order by the device type and number.

Refer to the appendixes for help in interpreting the 911 and 912 status messages, and English-language status
messages. These appendixes include the following information:

A hexadecimal-to-decimal conversion chart and hexadecimal-to-binary conversion chart (Appendix A)

Cross-references to match the 911 status messages and 912 status messages sent to the network with the
fault status messages described in this manual (Appendix B and Appendix C)
A cross-reference to match the English-language messages printed on the journal printer with the fault status
messages described in this manual (Appendix D)

1.2 Related Documents

For a detailed description of status messages sent to the network, refer to the Agilis 91x (XV) and Agilis 91x for
Opteva Terminal Programming Manual (TP-820740-001C). That manual also provides information about filtering and
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customizing statuses sent to the network.

Section 2
Overview
This section contains general information about fault status messages. This general information can be useful in
interpreting and managing fault status messages. The following topics are discussed in this section:

Format of status messages printed on the journal printer (Section 2.1)

Status handler definitions (Section 2.2)

2.1 Format of Status Messages Printed on the Journal Printer

This section provides a description of how the following status messages are printed on the journal printer:

Fault status messages (Section 2.1.1)

Status messages for maintenance procedures (Section 2.1.2)

2.1.1 Fault Status Messages

Fault status messages print on the journal printer in the following format:

001CR01:3E:48:40

The entry includes the following information:

001 - Solicited or Unsolicited

CR01 - Device Type and Number
:3E:48:40 - Fault Status

Solicited statuses and unsolicited statuses are indicated by the following codes: 000 - unsolicited status; 001 through
009 - solicited status. The solicited status code 001 through 009 provides service personnel with an indication of
when the status occurred during the processing.

As an example, assume that the receipt printer is directed to do a print, then a deliver, and then a retain. If this field is
002, the deliver is the function that caused the status because it is the second function.

To determine the devices, refer to Table 2-1 for the device type and number.

Table 2-1 Device Type and Number

DEVICE TYPE AND NUMBER DEVICE
AL01 Alarms
CNS State/function processing
CR01 Card reader
DI01 or D901 Cash dispenser (not including present, dump, and restore functions)
DP01 Depositor (not including envelope dispensing functions)
DR01 Cash presenter (present, dump, and restore functions for cash dispenser)
ED01 Encryption/decryption
EP01 Encrypting PIN pad
KE01 Consumer keypad
LT01 Indicators and contacts
MN01 Modem

PB01 Passbook printer (Opteva only)

PF01 PIN/FIT

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**** Power-up
PR01 Receipt printer
PR02 Journal printer
PR03 Electronic Data Capture
SD01 Envelope dispenser (envelope dispense functions for a depositor)
SP01 Statement printer (Opteva only)
TS01 Touch screen
VC01 Voice

To determine the meaning of the fault status, find the status from the appropriate table in Section 3. Those tables are
in alphabetical order by device type and number. You may also refer to the table of contents to find the appropriate
table.

For example, to determine what CR01:3E:48:40 means, refer to Table 3-5 in Section 3.6. The table indicates that the
card retain bin is full and must be emptied.

2.1.2 Status Messages for Maintenance Procedures

Whenever an operator logs on the Maintenance software and the terminal is communicating with the network, an
entry is printed on the journal printer. This entry is shown in the following format:

000MNT:XX:YY

The XX indicates the code number of the operator who is logged on. The first X identifies the group range (0 through
5) and the second X identifies the operator range (1 through 8).

EXAMPLE

00 - Maintenance mode requested (no items selected)

01 - group 0, operator 1
02 - group 0, operator 2
.
.
.
08 - group 0, operator 8
11 - group 1, operator 1
12 - group 1, operator 2
.
.
.
18 - group 1, operator 8
.
.
.
58 - group 5, operator 8

The YY indicates the maintenance item selected as shown in Table 2-2.

Table 2-2 Maintenance Items

MAINTENANCE ITEM
(YY in message) ITEM SELECTED
00 Logon
01 Manager
02 DES Keys
03 Installation
04 Supply

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06 Status List
07 Clear List
0A Attention message
0B Log Off

For example, 000MNT:07:04 indicates that operator 7 from group 0 has selected Supply.

If the terminal is not communicating with the network when the maintenance item is selected, the selection is saved.
Up to six selections can be saved. If more than six selections are made, only the most recent six are saved. When
the terminal communicates with the network, the maintenance selections that have been saved are printed on the
journal printer in the following format:

000MNT:XX:YY:XX
:YY:XX:YY
:XX:YY:XX
:YY:XX:YY

The first entry printed is the most recent maintenance selection. The second entry printed is the next most recent
maintenance selection, and so on, up to six entries.

2.2 Status Handler Definitions

The first byte of a status message is called the status handler byte. The definitions for this byte are in Table 2-3.

NOTE

Within the device status descriptions in Section 3, there are some exceptions to the information found in this
table.

Table 2-3 Status Handler Definitions

Can the Logged
Did the Did the Operation on
Status Unsolicited Solicited Operation Operation Occur Journal Repairable
Status Description Status Status Start Finish Again Printer by Comments
:21 Operation No No Yes Yes Yes No Not needed No problem
completed
:23 Timeout No Yes Yes No Yes Yes Not needed The terminal
timed-out
waiting for a
response
:24 Cancel No Yes Yes No Yes Yes Not needed The
consumer
pressed the
CANCEL
key.
:2D Attention No [1] Yes Yes Yes Yes Yes Institution Supplies
required low
:30 Reject No [1] Yes No No Yes Yes Not needed Device
dependent
:31 Idle No No Yes Yes Yes No Not needed Device
dependent
:38 Communications Yes [1] Yes [1] Yes No No Yes [1] Service No
technician response
:39 Fault Yes Yes No No No Yes Service No attempt
technician to start
operation
:3A Fault Yes Yes Yes No No Yes Service May have
technician started
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operation
:3B Fault No No Yes No Maybe No Not needed Try
operation
again
:3C Warning Yes No Yes Yes Yes Yes Institution Degraded
performance
:3D Fault Yes Yes Yes No No Yes Institution Supplies out
:3E Fault Yes [1] Yes [1] Yes No No Yes Institution Institution
repair
:3F Warning No [1] Yes [1] Yes No Yes Yes [1] Not needed Device
dependent
[1] Within the device status descriptions in Section 3, there are some exceptions to this table.

Section 3
Status Message Descriptions
This section provides descriptions of the status messages for each device. The devices are in alphabetical order by
device type and number.

For example, the status message description for the card reader status CR01:3E:48:40 includes the information
shown in following table:

On-
Status Sent to site
Message Description Journal Network Action Action
CR01:3E:48:40 The card is jammed in the card Yes Attempt to clear the jam by retaining the card. If Clear
reader. The card cannot be successful, display a screen to notify the the
returned to the consumer. It consumer that the card was retained, then jam.
might be possible to retain the continue with normal operation. If unsuccessful,
card. remove the terminal from service.

The status message tables include the following information:

Status Message - the device fault status message

Description - a description of the status message
Sent to Journal - set to yes or no to indicate if the status is printed on the journal printer.
Network Action - a guide to the network programmer. This column represents only suggestions, and indicates
the message level action to be taken at the time the condition occurs. Follow-up physical action may be
required. If a status message is not sent to the network, no network action will be included.
Refer to Appendix B and Appendix C for a list of 911 and 912 network status messages and cross-references
to help you locate the descriptions for the network status messages in Section 3. A particular 911 or 912
status may be generated by several different Agilis 91x MDS statuses.
On-site Action - contains information for the operator at the terminal to correct the problem. The column
indicates if you need to contact your service technician.

With some statuses, an English-language message prints on the journal printer to help the operator. Refer to
Appendix D for a cross-reference to help you locate the descriptions in Section 3 for the English-language message
that prints on the journal printer. An English-language message may be generated by any one of several different
Agilis 91x MDS statuses.

3.1 AH01 (After Hour Depository Status Messages)

This section describes the After Hour depository fault status messages. The device type and number as it appears in
the status message is AH01. Refer to Table 3-1 for the After Hour depository fault status messages.

Table 3-1 AH01 - After Hour Depository Status Message Descriptions

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Status Sent to
Message Description DAL/Journal Network Action On-site Action
AH01:23:00:00 Consumer timeout No/No N/A None
AH01:24:00:00 Consumer cancel No/No N/A None
AH01:38:nn:nn Communications problem No/No N/A A service investigation is
[1] required
AH01:3A:41:40 Failure to unlock No/No Remove AHD from A service investigation is
the transaction required
selection choices.
AH01:3E:00:00 Network fault - an attempt to No/No N/A None
operate an AHD with the device
configured to off
AH01:3E:42:40 Failure to lock No/No Remove AHD from Check to see if the door
the transaction is jammed. If it is not,
selection choices. contact service.
AH01:3F:48:40 Device timeout - door unlocked but No/No N/A None. If frequent, contact
not opened. (Sent to the network as service.
:23:00:00.)
[1] nn can be any number

3.2 AL01 (Alarm Status Messages)

This section describes the alarm fault status messages. The device type and number as it appears in the status
message is AL01. Refer to Table 3-2 for the alarm fault status messages.

Table 3-2 AL01 - Alarm Status Message Descriptions

Status Sent to On-site
Message Description Journal Network Action Action
AL01:3F:00:00 Ambush detector ON, burglary sensor OFF, Yes Take an appropriate No action is
safe door OPEN security action. required.
AL01:3F:01:00 Ambush detector ON, burglary sensor OFF, Yes Take an appropriate No action is
safe door CLOSED security action. required.
AL01:3F:40:00 Ambush detector ON, burglary sensor ON, Yes Take an appropriate No action is
safe door OPEN security action. required.
AL01:3F:41:00 Ambush detector ON, burglary sensor ON, Yes Take an appropriate No action is
safe door CLOSED security action. required.
AL01:3F:80:00 Ambush detector OFF, burglary sensor OFF, Yes Take an appropriate No action is
safe door OPEN security action. required.
AL01:3F:81:00 Ambush detector OFF, burglary sensor OFF, Yes Take an appropriate No action is
safe door CLOSED security action. required.
AL01:3F:C0:00 Ambush detector OFF, burglary sensor ON, Yes Take an appropriate No action is
safe door OPEN security action. required.
AL01:3F:C1:00 Ambush detector OFF, burglary sensor ON, Yes Take an appropriate No action is
safe door CLOSED security action. required.

3.3 CI01 (Bulk Note Acceptor Currency Acceptor Messages)

This section describes the BNA currency acceptor fault status messages. The device type and number as it appears
in the status message is CI01. Refer to Table 3-3 for the BNA currency acceptor fault status messages.

Table 3-3 CI01 - BNA Currency Acceptor Status Message Descriptions

Status Sent to
Message \ DAL \
Device Status Description Journal Network Action On-site Action
CI01:00:00:00 This is a status received from the Yes / N/A N/A
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device indicating that a self-test Yes

was performed and no errors were
found.
CI01:23:00:00 Consumer Timeout No / Send a function command to exit None
Yes the consumer request state and
continue or send another function
command to operate the currency
acceptor again
CI01:24:00:00 Consumer cancel No / Send a function command to exit None
Yes the Consumer Request state and
continue.
CI01:30:35:30 Command reject Yes / N/A Ensure proper
Yes selection and
configuration of the
device.
CI01:38:00:00 Communications problem with Yes / Remove currency acceptor from Service the
device. Yes the transaction selection choices. currency acceptor.
CI01:38:40:00 The device application is not Yes / Remove currency acceptor from Service the
responding. Yes the transaction selection choices. currency acceptor.
CI01:3A:33:41 The shutter would not open. Yes / Remove currency acceptor from Service the
Yes the transaction selection choices. currency acceptor.
CI01:3A:39:39 Hardware error. Yes / Remove currency acceptor from Service the
Yes the transaction selection choices. currency acceptor.
CI01:3C:33:45 The shutter would not close. Yes / Remove currency acceptor from Service the
Yes the transaction selection choices. currency acceptor.
CI01:3D:26:mm Deposit cassette is almost full. Yes / Continue with the transaction Replace with an
The operation completed Yes processing. empty cassette.
successfully. Where mm has the The cassette
following bit value: counts must be
reset in Supply
1 Cassette 0 mode.

2 Cassette 1

4 Cassette 2

8 Cassette 3

16 Cassette 4
CI01:3D:37:mm Deposit cassette is full. The Yes / Continue with the transaction Replace with an
operation completed successfully. Yes processing. empty cassette.
Where mm has the following bit The cassette
value: counts must be
reset in Supply
1 Cassette 0 mode.

2 Cassette 1

4 Cassette 2

8 Cassette 3

16 Cassette 4
CI01:3D:50:00 Reject cassette(s) are full at the Yes / Remove currency acceptor from Replace with an
end of the operation. The Yes the transaction selection empty cassette(s).
operation completed successfully. The cassette
counts must be
reset in Supply
mode
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CI01:3D:51:00 Reject cassette(s) are full at the Yes / Remove currency acceptor from Replace with an
beginning of the operation. The Yes the transaction selection empty cassette(s).
operation was not started. The cassette
counts must be
reset in Supply
mode
CI01:3D:60:00 Reject cassette is absent. Yes / Remove currency acceptor from Insert the cassette.
Yes the transaction selection.
CI01:3E:40:34 The operation could not be Yes / Take the currency acceptor out of No on-site action
performed due to improper Yes service. Correct the function required.
network command data. There is command or the state data.
a state or function format error.
CI01:3E:40:35 Error in loading buffers for the Yes / Take the currency acceptor out of No on-site action
cash deposit. Yes service. Correct the function required.
command or the state data.
CI01:3F:31:30 Cash retracted during the close Yes / Continue with the transaction No on-site action
state Yes processing required
CI01:3F:31:31 There is no cash in the cash Yes / Continue with the transaction No on-site action
pocket when the cash verify Yes processing. required.
operation was attempted.
CI01:3F:31:32 There is no cash in escrow when Yes / Continue with the transaction No on-site action
the cash return operation was Yes processing. required.
attempted.
CI01:3F:31:33 There were one or more bills Yes / Prompt the customer to remove No on-site action
rejected during the cash Yes the rejects. required.
verification
CI01:3F:31:34 The currency acceptor escrow Yes / Prompt the customer to remove No on-site action
stacker limit was exceeded. The Yes the excess deposit stack and required.
consumer inserted more bills than continue processing.
the device could escrow.
CI01:3F:31:35 There is a cash position error in Yes / Prompt the customer to remove No on-site action
the cash pocket or cash pocket Yes the deposit stack and make sure required.
stack limit has been exceeded.. the note edges are even and to
remove any excess deposit stack
and re-insert.
CI01:3F:31:37 All bills were rejected during the Yes / Prompt the customer to remove No on-site action
cash verification Yes the rejects. required.
CI01:3F:31:38 Bill reject limit reached, no bills Yes / Prompt the customer to remove No on-site action
verified Yes the rejects and any remaining bills required.
that were not processed.
CI01:3F:31:39 Bill reject limit reached, some bills Yes / Prompt the customer to remove No on-site action
verified Yes the rejects and any remaining bills required.
that were not processed.
CI01:3F:32:30 Cash retracted during a clear cash Yes / Continue with the transaction No on-site action
operation Yes processing required
CI01:3F:32:31 Cash retracted during a deposit Yes / Continue with the transaction No on-site action
operation Yes processing required
CI01:3F:36:35 Cassette shuffle No /Yes Take the currency acceptor out of Look for unseated
service. Ask the terminal for a or swapped
hardware configuration message cassettes.
and try the cash deposit again.
CI01:3F:40:31 The device is not in the proper Yes / Make sure that the currency No on-site action
mode to accept the network Yes acceptor operations are being required.
command requested. The commanded in the proper order.
command is out of sequence or
the CAS mode is active.
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CI01:3F:40:40 An unexpected or unknown fault Yes / If repetitive, take the currency No on-site action
was returned from the currency Yes acceptor out of service. required.
acceptor.

3.4 CN01 (Coin Dispenser Status Messages)

This section describes the coin dispenser fault status messages. The device type and number as it appears in the
status message is CN01. Refer to Table 3-4 for the coin dispenser status messages.

The following example is a typical coin dispenser fault as it is printed on the journal printer:

001CN01:3D:31:39

:31:41:30
:34:32:42
:30:30:33
:44:30:30
:34:40:30
:30

The first field of three hex bytes is the fault as reported by the dispenser, in this case 3D 31 39. The remaining data is
grouped into four byte fields (every other four-byte field is bold) that indicate the hopper position, denomination, and
how many coins were dispensed from that hopper. In this case, the remaining data indicates that position 1 contains
a hopper with denomination A and that four coins were dispensed from it. Position 2 contains a hopper with
denomination B, position 3 contains a hopper with denomination D, and position 4 contains no hopper (denomination
@). No coins were dispensed from positions 2, 3, or 4.

Table 3-4 CN01 - Coin Dispenser Status Message Descriptions

Sent to
DAL/ Next
Status Message and Description Journal Network Action On-site Action State
CN01:00:00:00 Yes/ N/A N/A N/A
Yes
This is a status received from the
device indicating that a self-test
was performed and no errors were
found.
CN01:2D:0m:0n Yes/ Schedule Replace with a full cassette. Enter the Supply N/A
Yes replenishment of mode and perform the test dispense.
The supply is low. Where m has the coins and
the following bit value: continue
dispensing
1 Denomination A

2 Denomination B

4 Denomination C

8 Denomination D

Where n has the following bit

value:

1 Denomination E

2 Denomination F

4 Denomination G

8 Denomination H

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The bit being set means supply is

low. For example,:2D:04:00
indicates that denomination C is
low on coins.
CN01:38:nn:nn (nn can be any Yes/ Do not authorize Check the PosiDoc connector for proper N/A
number) Yes any more coin mating. Check that the happy light on the
dispenses until device is blinking (indicating that the device is
Communications problem the unit is alive). Check the cables that connect the
repaired. Exit the dispenser to the PosiDoc connector and those
current that connect the PosiDoc connector to the
transaction and terminal wiring harness assembly. Run
either direct the CSSEDT to see if the Coin Dispenser
terminal to a connection is defined. Run a trace (using
close state or comm subsystem) and check that the device
ask the is being polled. If no problems can be found,
consumer if he or replace the dispenser. If the terminal still
she wants reports this comm fault, call service.
another
transaction.
CN01:3A:36:33 Yes/ Don't authorize Replace the Coin Dispenser CCA. N/A
Yes any more coin
RAM error dispenses until
the unit is
repaired. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3B:30:31 Yes/ Don't authorize TBD N/A
Yes any more coin
Unsolicited coin from hopper 1 dispenses until
the unit is
repaired. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3B:30:32 Yes/ Don't authorize TBD N/A
Yes any more coin
Unsolicited coin from hopper 2 dispenses until
the unit is
repaired. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
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consumer if he or
she wants
another
transaction.
CN01:3B:30:33 Yes/ Don't authorize TBD N/A
Yes any more coin
Unsolicited coin from hopper 3 dispenses until
the unit is
repaired. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3B:30:34 Yes/ Don't authorize TBD N/A
Yes any more coin
Unsolicited coin from hopper 4 dispenses until
the unit is
repaired. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3D:31:37 Yes/ Refrain from Check the hopper. If it is empty, refill it and N/A
Yes dispensing from indicate your activity by updating the
Feed failure in hopper 1. This fault this hopper until appropriate bin counter. If the hopper is
can occur during normal it is repaired or jammed, clear the jam and perform a coin
transaction processing as the refilled. dispense from diagnostics or with a teller card
hoppers run out of coins. If a low to make sure it works.
condition was reported prior to
receiving this fault, it is most likely
an out condition. If the low status
was not reported recently, then it is
either an indication of a coin jam or
improper settings of the coin
counters.
CN01:3D:31:38 Yes/ Refrain from Check the hopper. If it is empty, refill it and N/A
Yes dispensing from indicate your activity by updating the
Feed failure in hopper 2. This fault this hopper until appropriate bin counter. If the hopper is
can occur during normal it is repaired or jammed, clear the jam and perform a coin
transaction processing as the refilled. dispense from diagnostics or with a teller card
hoppers run out of coins. If a low to make sure it works.
condition was reported prior to
receiving this fault, it is most likely
an out condition. If the low status
was not reported recently, then it is
either an indication of a coin jam or
improper settings of the coin
counters.
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CN01:3D:31:39 Yes/ Refrain from Check the hopper. If it is empty, refill it and N/A
Yes dispensing from indicate your activity by updating the
Feed failure in hopper 3. This fault this hopper until appropriate bin counter. If the hopper is
can occur during normal it is repaired or jammed, clear the jam and perform a coin
transaction processing as the refilled. dispense from diagnostics or with a teller card
hoppers run out of coins. If a low to make sure it works.
condition was reported prior to
receiving this fault, it is most likely
an out condition. If the low status
was not reported recently, then it is
either an indication of a coin jam or
improper settings of the coin
counters.
CN01:3D:32:30 Yes/ Refrain from Check the hopper. If it is empty, refill it and N/A
Yes dispensing from indicate your activity by updating the
Feed failure in hopper 4. This fault this hopper until appropriate bin counter. If the hopper is
can occur during normal it is repaired or jammed, clear the jam and perform a coin
transaction processing as the refilled. dispense from diagnostics or with a teller card
hoppers run out of coins. If a low to make sure it works.
condition was reported prior to
receiving this fault, it is most likely
an out condition. If the low status
was not reported recently, then it is
either an indication of a coin jam or
improper settings of the coin
counters.
CN01:3D:33:35 Yes/ The network Make sure that the installed coin hoppers are N/A
Yes requested a those required by the network.
Network error (invalid coin amount denomination
field) that is not
present in the
Coin Dispenser.
Remix and retry.
CN01:3D:40:4B Yes/ Don't authorize Make sure the Coin Dispenser is fully docked. N/A
Yes any more coin If the dispenser is docked and still reports this
Coin Dispenser is not docked. dispenses until error, check the docking sensor.
unit is docked.
Exit the current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3E:00:00 Yes/ N/A N/A N/A
Yes
If this status is received during an
op-commanded self-test, the
device was specifically requested
to do a self-test but was not
enabled or present.
CN01:3E:00:01 Yes/Yes Don't authorize Make sure the Coin Dispenser is installed N/A
any more coin correctly. This could be the result of improper
Coin Dispenser is disabled in dispenses. Exit cabling, a defective Coin Dispenser PWB, or
device properties. the current failure to install the dispenser in the first
transaction and place.

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either direct the

terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3E:01:01 Yes/Yes Don't authorize Make sure the Coin Dispenser is fully docked. N/A
any more coin If the dispenser is docked and still reports this
Coin Dispenser not docked. dispenses until error, check the docking sensor.
the unit is
docked. Exit the
current
transaction and
either direct the
terminal to a
close state or
ask the
consumer if he or
she wants
another
transaction.
CN01:3E:32:35 Yes/Yes Refrain from Check for a coin jam in hopper 1. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Jam failure in hopper 1 this hopper until
it is repaired.
CN01:3E:32:36 Yes/Yes Refrain from Check for a coin jam in hopper 2. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Jam failure in hopper 2 this hopper until
it is repaired.
CN01:3E:32:37 Yes/Yes Refrain from Check for a coin jam in hopper 3. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Jam failure in hopper 3 this hopper until
it is repaired.
CN01:3E:32:38 Yes/Yes Refrain from Check for a coin jam in hopper 4. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Jam failure in hopper 4 this hopper until
it is repaired.
CN01:3E:33:33 Yes/Yes Refrain from Check for a coin jam between picker and N/A
dispensing any delivery sensor. If no jam is found, check the
A jam between picker and delivery. more coins until delivery sensor.
None of the dispensed coins were the dispenser is
seen at the chute sensor. If at repaired.
least one coin gets to the sensor,
the fault will not be reported.
CN01:3E:36:30 Yes/Yes Refrain from Check for a coin jam at the chute sensor. N/A
dispensing any
Jam at chute sensor before more coins until
dispense. No coins are dispensed. the dispenser is
A possible jam scenario is that jam repaired.
occurs during a dispense but at
least one coin gets passed the
chute sensor. No faults will be
reported on that dispense. On the
next coin dispense, however, the
sensor will be checked prior to
delivery and the 3E:36:30 fault will
be reported immediately with no

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coins dispensed.
CN01:3E:38:41 Yes/Yes Refrain from Check for a coin jam in hopper 1. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Hopper 1 coin sensor is stuck this hopper until
clear/blocked. A coin is jammed or it is repaired.
a sensor has failed.
CN01:3E:38:42 Yes/Yes Refrain from Check for a coin jam in hopper 2. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Hopper 2 coin sensor is stuck this hopper until
clear/blocked. A coin is jammed or it is repaired.
a sensor has failed.
CN01:3E:38:43 Yes/Yes Refrain from Check for a coin jam in hopper 3. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Hopper 3 coin sensor is stuck this hopper until
clear/blocked. A coin is jammed or it is repaired.
a sensor has failed.
CN01:3E:38:44 Yes/Yes Refrain from Check for a coin jam in hopper 4. If no jam is N/A
dispensing from found, check the coin sensor on this hopper.
Hopper 4 coin sensor is stuck this hopper until
clear/blocked. A coin is jammed or it is repaired.
a sensor has failed.

3.5 CNS (State/Function Processing)

If an error occurs during the processing of a state (probably an invalid next state number), an error message is printed
on the journal printer. This message is structured in the following format:

CNS:nn:mm

Where mm nn is the state number in hexadecimal (the indication shown on the printer is byte-reversed).

For example, if the message is CNS:1A:00, an error occurred trying to process state number 26 (decimal).
CNS:03:01 indicates an error on state number 259 (decimal). Refer to Table A-1 in Appendix A for help in converting
hexadecimal numbers to decimal.

If the conversion of mm nn to its decimal equivalent yields a number greater than 999, then the state number falls in
the range A00 through ZZZ. Refer to the paragraphs at the end of this section to determine the actual state number in
this range.

A common error message received is CNS:00:00. This message indicates that a GO In-service command was
received by the terminal and the terminal did not have a state 000 configured.

When a State ESC process occurs, the LUNO number is included in the Power Fail message. The 911/912 status is
in the following format:

XXX,1/XXX,1

State Numbers from A00 through ZZZ

If the conversion of mm nn to its decimal equivalent yields a number greater than 999, then the state number falls in
the range A00 through ZZZ. State numbers in that range can be obtained using the following procedure, where
RawNumber is the decimal equivalent of mm nn.

To derive the first digit of the state number, evaluate the following expression:

( Integer (( RawNumber - 1000 ) / 1296 )) + 65

The result is the ASCII code for the first digit. To derive the second digit of the state number, use the remainder from
the preceding division by 1296 to evaluate the following expression:

( Integer ( Remainder / 36 )) + X

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If (Integer(Remainder/36)) is less than 10, use the value 48 for X. If (Integer(Remainder/36)) is equal to or greater than
10, use the value 55 for X.

The third digit is the remainder from the preceding division by 36, adjusted to an ASCII code as described for the
second digit:

Remainder + X

EXAMPLE

As an example, assume that the raw decimal form of the state number is 1621 (RawNumber). For the first digit, the
calculation is as follows:

( Integer (( 1621 - 1000 ) / 1296 )) + 65

= ( Integer ( 621 / 1296 )) + 65
= 0 + 65 = 65

Decimal 65 is the ASCII code for the letter A, so the first digit of the state number is A. The remainder from the
division by 1296 is 621. Therefore, for the second digit, the calculation is as follows:

( Integer ( 621 / 36 )) + X
= 17 + X
= 17 + 55 = 72

Decimal 72 is the ASCII code for the letter H, so the second digit of the state number is H. The remainder from the
division by 36 is 9. Therefore, for the third digit, the calculation is as follows:

9 + X = 9 + 48 = 57

Decimal 57 is the ASCII code for the number 9, so the third digit is 9. Therefore, the actual state number is AH9.

3.6 CR01 (Card Reader Status Messages)

This section describes the card reader fault status messages. The device type and number as it appears in the status
message is CR01. Refer to Table 3-5 for the card reader fault status messages.

Table 3-5 CR01 - Card Reader Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
CR01:00:00:00 The card reader performed a Yes Not applicable No action is required.
self-test, and no errors
occurred.
CR01:23:00:00 Consumer timeout. The card Yes Retain the card. No action is required.
was moved to the return
position but was not
removed within the allotted
time.
CR01:38:00:00 The card reader is Yes Retry the operation. If this problem persists, a service
unavailable or inoperative. investigation is required.
If this problem
persists, cease card
reader operation. If
appropriate, take the
terminal out of service.
Initiate a service
investigation.
CR01:38:62:40 Self-test open failure. The Yes Not applicable Service investigation
card reader is not available.
CR01:3C:00:00 1) Read operation is No If this problem If this problem persists, a service
incomplete due to timeout or persists, discontinue investigation is required.
cancellation. card reader operation.
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2) Eject or retain command If appropriate, take the

was rejected due to terminal out of service.
unsupported data type. Initiate a service
investigation.
CR01:3E:00:00 Network error. The card 1) Yes, if 1) Check the Function 1) No action is required.
reader was directed to due to Command message
perform an operation that it function for correctness. 2) Not applicable
does not have the capability command
to perform. processing. 2) Check state
processing for
2) No, if correctness.
due to
state
processing.
CR01:3E:00:40 The operation cannot be Yes Correct the state data No action is required.
performed due to improper or Function Command
network data. There is a message data.
format fault in state data or
in Function Command
message data.
CR01:3E:40:42 Unable to write data to track Yes Return the card and If this problem persists, clean the
3 (state processing). The display a screen read head with a head-cleaning
write fault limit in the device informing the card. If the problem persists, a
propertieshas been consumer that the service investigation is required.
exceeded. card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3E:40:53 Unable to write data to track Yes Return the card and If this problem persists, clean the
1 (state processing). The display a screen read head with a head-cleaning
write fault limit in the device informing the card. If the problem persists, a
properties has been consumer that the service investigation is required.
exceeded. card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3E:40:55 Unable to write data to track Yes Return the card and If this problem persists, clean the
2 (state processing). The display a screen read head with a head-cleaning
write fault limit in the device informing the card. If the problem persists, a
properties has been consumer that the service investigation is required.
exceeded. card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3E:42:40 The read conditions cannot Yes Return the card and If this problem persists, clean the
be satisfied (state exit from the read head with a head-cleaning
processing). The read fault Transaction Request card. If the problem persists, a
limit in the device properties state. service investigation is required.
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DIT has been exceeded. If this problem

persists, remove the
terminal from service
and initiate the on-site
action.

CR01:3E:44:40 The card retain bin is full. Yes If card retain capability Clear the jam.
The card reader cannot retain is required for terminal
the card. It might be possible operation, remove the
to return the card. terminal from service
and initiate the on-site
action.
CR01:3E:48:40 The card is jammed in the Yes Attempt to clear the Clear the jam.
card reader. The card cannot jam by retaining the
be returned to the consumer. card. If successful,
It might be possible to retain display a screen to
the card. notify the consumer
that the card was
retained, then continue
with normal operation.

If unsuccessful,
remove the terminal
from service and
initiate the on-site
action.
CR01:3E:58:60 The card is jammed in the Yes Attempt to clear the Clear the jam.
card reader. jam by retaining the
card. If successful,
display a screen to
notify the consumer
that the card was
retained, then continue
with normal operation.

If unsuccessful,
remove the terminal
from service and
initiate the on-site
action.
CR01:3E:60:48 A card was partially inserted, Yes Remove the terminal Clear the card (or other object)
rather than fully inserted from service and from the card reader.
(state processing). The initiate the on-site
partial insertion was repeated action.
several times, or the card
stayed partially inserted for a
length of time.
CR01:3F:40:41 An unsolicited card retain Yes Not applicable If this problem persists, a service
has occurred, due to one of investigation is required.
the following situations.

1) The card was present in

the card reader on powerup.

2) The card was moved to

the return position, but the
consumer did not take the
card within the allotted time.

CR01:3F:40:42 Unable to write data to track Yes Return the card and If this problem persists, clean the

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3 (function command display a screen read head with a head-cleaning

processing). informing the card. If the problem persists, a
consumer that the service investigation is required.
card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3F:40:53 Unable to write data to track Yes Return the card and If this problem persists, clean the
1 (function command display a screen read head with a head-cleaning
processing). informing the card. If the problem persists, a
consumer that the service investigation is required.
card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3F:40:55 Unable to write data to track Yes Return the card and If this problem persists, clean the
2 (function command display a screen read head with a head-cleaning
processing). informing the card. If the problem persists, a
consumer that the service investigation is required.
card might no longer
be usable.

If this problem
persists, remove the
terminal from service
and initiate the on-site
action.
CR01:3F:40:60 The card was not retained. No Discontinue the Check for a jammed card.
The card was removed from transaction.
the card reader, the card was
held by the user, or the card
is jammed in the card reader.
CR01:3F:42:40 The read conditions cannot Yes Return the card and If this problem persists, check for
be satisfied (function exit from the and remove the jam. If no jam is
command processing). Transaction Request found, use a test card to verify
state. the read operation. If bad results
occur, clean the head with a
If this problem head-cleaning card. If the
persists, remove the problem persists, a service
terminal from service investigation is required.
and initiate the on-site
action.
CR01:3F:48:40 The card is jammed in the Yes Attempt to clear the Clear the jam.
card reader. The card cannot jam by retaining the
be returned to the consumer. card. If successful,
It might be possible to retain display a screen to
the card. notify the consumer
that the card was
retained, then continue
with normal operation.

If unsuccessful,

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remove the terminal

from service and
initiate the on-site
action.
CR01:3F:60:48 A card was partially inserted, Yes If this problem Clear the card (or other object)
rather than fully inserted persists, remove the from the card reader.
(function command terminal from service
processing). The partial and initiate the on-site
insertion was repeated action.
several times, or the card
stayed partially inserted for a
length of time.

3.7 DI01 or D901 (Cash Dispenser Status Messages)

This section describes the cash dispenser fault status messages. The device type and number as it appears in the
status message is DI01 or D901. Refer to Table 3-6 for the cash dispenser fault status messages.

NOTE

This section provides the status messages for the dispense function only. For fault status messages for the
cash presenter functions (present, dump, and restore), refer to Section 3.9.

If the cash dispenser status is unsolicited, the device type appears as DI instead of D9 and is a single line format as
described in Section 2.1.1.

Cash Dispenser Status Format

For systems operating in Diebold 912 Native mode, cash dispenser status is printed on the journal printer in the
single-line format described in Section 2.1.1.

For systems operating in Diebold 911 Native mode, the cash dispenser status is printed on the journal printer in six
fields. An example printout would appear in the following format:

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

These fields are defined as follows (the field that is being described is bold):

Field #1 (shown below in bold) is three bytes long and indicates the status of the withdrawal area before the
dispense (if 00:00:00, no fault).

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

Field #2 (shown below in bold) is three bytes long and indicates the high-side cash dispenser status (if:
21:00:00, no fault).

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

Field #3 (shown below in bold) is one byte long and indicates the number (in hexadecimal) of high-side bills
dispensed. Also, refer to Table A-1.
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001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

Field #4 (shown below in bold) is three bytes long and indicates the low-side cash dispenser status (if:
21:00:00, no fault).

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

Field #5 (shown below in bold) is one byte long and indicates the number (in hexadecimal) of low-side bills
dispensed. Also, refer to Table A-1.

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

Field #6 (shown below in bold) is three bytes long and indicates the status of the withdrawal area after the
dispense (if :00:00:00, no fault).

001D901:00:00:00
:2D:08:00
:0F:21:00
:00:07:00
:00:00

The dispense status for the cash dispenser may have a device type and device number of DI01 or D901. Refer to the
status messages in Table 3-6 for either device type and number.

Cassette Tamper Feature

The Cassette Tamper feature allows the terminal to generate a status message when a cash dispenser cassette is
removed or inserted. This includes all cash cassettes and the divert cassette. By default, a message is not sent to
the network when this status is generated.

To enable this feature, select Cassette Tamper Enable in the Dispenser device properties. Refer to the Agilis 91x XV
Maintenance Manual (TP-820744-001J).

The format of the status is DI01:61:xx:00 (this is an example status). xx is the second hexadecimal byte of the status
and is defined as follows:

Bit 7 Not used Always set to 0

Bit 6 Feed module 6 0 cassette present, 1 no cassette
Bit 5 Feed module 5 0 cassette present, 1 no cassette
Bit 4 Feed module 4 0 cassette present, 1 no cassette
Bit 3 Feed module 3 0 cassette present, 1 no cassette
Bit 2 Feed module 2 0 cassette present, 1 no cassette
Bit 1 Feed module 1 0 cassette present, 1 no cassette
Bit 0 Reject cassette 0 cassette present, 1 no cassette

Perform the following functions to generate a network status message when the cassette tamper fault occurs:

Activate status reporting in Write Command III.

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Refer to the Agilis 91x (XV) and Agilis 91x for Opteva Terminal Programming Manual (TP-820740-001C)
Select unsolicited status message reporting in System Control 2 DIT, option 5.
Refer to the Agilis 91x XV Maintenance Manual (TP-820744-001J).

Enabling this network status affects other device-related solicited and unsolicited statuses because of the global
nature of these items.

The network status includes the following information:

Device ID - DI01
MDS status - 000DI01:61:xx:00
The denomination IDs of each cassette position

Table 3-6 DI01 or D901 - Multi-media Dispenser Status Message Descriptions

Status Sent to
Message Description DAL/Journal Network Action On-site Action
DI01:00:00:00 This is a status received from the device Yes/Yes N/A N/A
indicating that a self-test was performed and no
errors were found.
DI01:22:00:00 Network error. No/Yes Possible problems N/A
are that the network
requested more
than 50 bills or the
network requested
0 bills.
DI01:2D:0m:0n Supply is low. Where m has the following bit Yes/Yes Schedule the Replace with a
value: replenishment of full cassette.
the notes and Enter Supply
1 Denomination A continue mode and
dispensing. perform the
2 Denomination B test dispense.
4 Denomination C

8 Denomination D

Where n has the following bit value:

1 Denomination E

2 Denomination F

4 Denomination G

8 Denomination H

The bit being set means the supply is low. For

example, 2D:04:00 indicates that denomination
C is low on notes.
DI01:30:yy:xx A dispenser command reject. The command Yes/No N/A Check the
rejected is yy and the reason code is xx. This cassette codes
status is converted to status :3D:33:35 before and replace
being sent to the network. See DI01:3D:33:35 with the
for further status processing. No notes are correct
dispensed. The valid commands yy are: cassettes.
Verify that the
30 - reset device network has
requested valid
31 - idle device denominations.

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34 - return device configuration data

37 - return device CRCs

41 - purge mechanism

42 - dispense

4A - purge notes

The valid reason codes xx are:

30 - invalid command

31 - command received out of sequence

32 - buffer overflow

33 - device ID incorrect

40 - denomination error

41 - dispense data invalid

DI01:30:yy:xx A dispense command reject while in the No/No None. Only occurs Make sure the
diagnostics mode. The command rejected is yy in the Supply mode cassettes are
and the reason code is xx. or diagnostics as installed and
seen on the CRT properly
The valid commands yy are: display. seated.

43 - test dispense

47 - operate motor

48 - operate diverter

53 - adjust double detect

54 - last dispense data dump

The valid reason codes

xx are:

30 - invalid command

31 - command received out of sequence

41 - dispense data invalid

DI01:38:00:00 ExpressBus communications problem. Notes Yes/Yes Remove dispense Service the
may or may not have been dispensed. from the transaction dispenser.
selection choices.
DI01:38:39:31 The dispenser returned garbled status. No retry No/Yes Remove dispense If consistent,
is attempted. from the transaction service the
selection choices. dispenser.
DI01:39:00:00 Dispenser shutdown (broken). This fault is No/Yes Remove dispense Clear the jam if
caused by a previous fault occurrence (probably from the transaction there is one
a jam not being physically cleared at the ATM selection choices. and run the
and not entering Supply mode and running a test test dispense.
dispense.) Service the
dispenser if
necessary.

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DI01:39:00:01 The drawer sensor is blocked prior to more than No/Yes Remove dispense Go into the
[1] three consecutive dispenses. from the transaction Supply mode,
selection choices. clear the
(Subsequent material from
dispense attempts the withdrawal
without going into area, and exit
the Supply mode to the Supply
clear the fault will mode.
result in this status
being repeated.)
DI01:39:00:03 The drawer sensor is not blocked after three No/Yes Remove dispense Go into the
[1] consecutive dispenses. The status is first from the transaction Supply mode,
reported prior to the fourth dispense attempt. selection choices. check the
(This status is repeated in Section 3.12.) (Subsequent withdrawal
dispense attempts area for a
without going into possible
the Supply mode to money catch
clear fault will result device, and
in this status being exit the Supply
repeated.) mode.
DI01:39:00:05 The drawer sensor is blocked after a power fail No/ Yes Remove dispense Go into the
[1] or the sensor is clear after previous but blocked from the transaction Supply mode,
before the current dispense. selection choices. check the
(Subsequent withdrawal
dispense attempts area for cash
without going into or foreign
the Supply mode to material, and
clear the fault will exit the Supply
result in this status mode.
being repeated.)
DI01:39:00:07 The drawer sensor is blocked leaving the Supply No/ Yes Remove dispense Go into the
[1] mode or fascia diagnostic routine. from the transaction Supply mode,
selection choices. check the
(Subsequent withdrawal
dispense attempts area for cash
without going into or foreign
the Supply mode to material, and
clear the fault will exit the Supply
result in this status mode.
being repeated.)
DI01:39:36:33 RAM error. No retry is attempted. This status No/ Yes Remove dispense Service the
was converted from dispenser status :3A:36:33. from the transaction dispenser.
selection choices.
DI01:3A:30:31 An unsolicited note from feed module 1. The No/ Yes Remove dispense Service the
retry option is disabled or the dispense recovery from the transaction dispenser.
preceding the retry failed. This status was selection choices.
converted from dispenser status :3B:30:31.
DI01:3A:30:32 An unsolicited note from feed module 2. The No/ Yes Remove dispense Service the
retry option is disabled or the dispense recovery from the transaction dispenser.
preceding the retry failed. This status was selection choices.
converted from dispenser status :3B:30:32.
DI01:3A:30:33 An unsolicited note from feed module 3. The No/ Yes Remove dispense Service the
retry option is disabled or the dispense recovery from the transaction dispenser.
preceding the retry failed. This status was selection choices.
converted from dispenser status :3B:30:33.
DI01:3A:30:34 An unsolicited note from feed module 4. The No/Yes Remove dispense Service the
retry option is disabled or the dispense recovery from the transaction dispenser.
preceding the retry failed for the retry attempt. selection choices.

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This status was converted from dispenser

status :3B:30:34.
DI01:3A:33:37 The diverter does not go to reject during the No/Yes Remove dispense Service the
dispense operation. The retry option is disabled from the transaction dispenser.
or the dispense recovery preceding the retry selection choices.
failed. This status was converted from dispenser
status :3B:33:37.
DI01:3A:35:39 A timing wheel error. The retry option is disabled No/Yes Remove dispense Service the
or the dispense recovery preceding the retry from the transaction dispenser.
failed. This status was converted from either of selection choices.
the following dispenser statuses :3B:35:39 or
3B:38:34.
DI01:3A:36:30 The counting sensor is blocked. This status was No/Yes Remove dispense Check for
converted from dispenser status :3E:36:30. The from the transaction debris near the
possible dispense operation completion is as selection choices. exit sensor. If
follows: consistent,
service the
1) The retry option is disabled or the dispense dispenser.
recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3A:36:33 A RAM error as reported by the dispenser. No Yes/No N/A Service the
retry is attempted. This status is converted to dispenser.
status :39:36:33 before being sent to the
network.
DI01:3A:36:37 The diverter does not energize prior to a No/Yes Remove dispense Service the
dispense operation. The retry option is disabled from the transaction dispenser.
or the purge before the retry failed. No retry is selection choices.
attempted. This status was converted from
dispenser status :3B:36:37
DI01:3A:38:31 A dispense timeout as reported by the No/Yes Remove dispense If consistent,
dispenser. No retry is attempted. This status from the transaction service the
was converted from dispenser status :3C:38:31. selection choices. dispenser.
DI01:3A:39:38 No dispense due to cash pocket obstruction. Yes/Yes N/A Remove the
obstruction.
DI01:3B:30:31 An unsolicited note from feed module 1 as Yes/No N/A If consistent,
reported by the dispenser. This status is service the
converted before being sent to the network to dispenser.
either :3F:30:31 if the retry is attempted but
resulted in the same fault, or :3A:30:31 if
otherwise. See DI01:3F:30:31 or DI01:3A:30:31
for further status processing.
DI01:3B:30:32 An unsolicited note from feed module 2 as Yes/No N/A If consistent,
reported by the dispenser. This status is service the
converted before being sent to the network to dispenser.
either :3F:30:32 if the retry is attempted but
resulted in the same fault, or:3A:30:32 if
otherwise. See DI01:3F:30:32 or DI01:3A:30:32
for further status processing.
DI01:3B:30:33 An unsolicited note from feed module 3 as Yes/No N/A If consistent,
reported by the dispenser. This status is service the
converted before being sent to the network to dispenser.
either :3F:30:33 if the retry is attempted but
resulted in the same fault, or :3A:30:33 if
otherwise. See DI01:3F:30:33 or DI01:3A:30:33
for further status processing.

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DI01:3B:30:34 An unsolicited note from feed module 4 as Yes/No N/A If consistent,

reported by the dispenser. This status is service the
converted before being sent to the network to dispenser.
either:3F:30:34 if the retry is attempted but
resulted in the same fault, or:3A:30:34 if
otherwise. See DI01:3F:30:34 or DI01:3A:30:34
for further status processing.
DI01:3B:33:33 A jam between double detect and exit. The retry No/Yes Remove dispense Clear the bill
is attempted but resulted in the same fault. This from the transaction jam. If
status was converted from dispenser status selection choices. consistent,
:3E:33:33 service the
dispenser.
DI01:3B:33:37 The diverter does not go to reject during a 1) Yes/No 1) N/A 1) If
dispense operation. The possible dispense consistent,
operation completion is as follows: 2) Yes/Yes 2) Remove service the
dispense from the dispenser.
1) The retry option is disabled or the dispense transaction
recovery preceding the retry failed. No retry is selection choices. 2) If
attempted. This status is converted to status consistent,
:3A:33:37 before being sent to the network. See service the
DI01:3A:33:37 for further status processing. dispenser.

2) The retry is attempted but resulted in the

same fault.
DI01:3B:35:38 Too many notes are dispensed as reported by Yes/No N/A If consistent,
the dispenser. This status is converted to service the
:3F:35:38 before being sent to the network. See dispenser.
DI01:3F:35:38 for further status processing.
DI01:3B:35:39 A timing wheel or dispense purge error. If there 1)Yes/ No 1) N/A 1) Service the
is no corresponding DAL status, then this dispenser.
network status was converted from dispenser 2)Yes/ Yes 2) Remove
:3B:38:34 status. The possible dispense dispense from the 2) Service the
operation completion is as follows: 3) No/ Yes transaction dispenser.
selection choices.
1) The retry option is disabled or the dispense 3) Service the
recovery preceding the retry failed. No retry is 3) Remove dispenser.
attempted. This status is converted to status dispense from the
:3A:35:39 before being sent to the network. See transaction
DI01:3A:35:39 for further status processing. selection choices.

2) The retry is attempted but resulted in the

same fault.

c) The retry is attempted but resulted in the

same fault. The fault is originally due to
dispense purge error:3B:38:34.
DI01:3B:36:37 The diverter does not energize prior to the 1) Yes/ No 1) N/A 1) Service the
dispense operation. The possible dispense dispenser.
operation completion is as follows: 2) Yes/ Yes 2) Remove
dispense from the 2) Service the
1) The retry option is disabled or the dispense transaction dispenser.
recovery preceding the retry failed. No recovery selection choices.
is attempted. This status is converted to status
:3A:36:37 before being sent to the network. See
DI01:3A:36:37 for further status processing.

2) The retry is attempted but resulted in the

same fault.
DI01:3B:37:32 A purge failure. No retry is attempted. Yes/ Yes Remove dispense Clear the bill
from the transaction jam. If
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selection choices. consistent,

service the
dispenser.
DI01:3B:38:31 A dispense timeout. The retry is attempted but No/ Yes Remove If consistent,
resulted in the same fault. This status was denomination from service the
converted from dispenser status :3C:38:31. the transaction dispenser.
selection.
DI01:3B:38:34 A purge error following a dispense as reported Yes/ No N/A If consistent,
by the dispenser. This status is converted service the
before being sent to the network to either dispenser.
:3B:35:39 if the retry is attempted but resulted in
the same fault, or:3A:35:39 if otherwise. See
DI01:3B:35:39 or DI01:3A:35:39 for further
status processing.
DI01:3C:38:31 A dispense timeout as reported by the Yes/No N/A Check for poor
dispenser. This status is converted to quality money.
either:3B:38:31 if the retry is attempted but If consistent,
resulted in the same fault or:3A:38:31 otherwise. service the
See DI01:3A:38:31 or DI01:3B:38:31 for further dispenser.
status processing.
DI01:3D:0m:0n The supply is out. Where m has the following bit Yes/Yes Remove the Replace with a
value: denomination from full cassette.
the transaction Enter the
1 Denomination A selection. Supply mode
and perform
2 Denomination B the test
dispense.
4 Denomination C

8 Denomination D

Where n has the following bit value:

1 Denomination E

2 Denomination F

4 Denomination G

8 Denomination H

The bit set means the supply is out. For

example, :3D:08:00 indicates that denomination
D is out of notes.
DI01:3D:31:37 A feed failure from feed module 1 as reported by Yes/No N/A Check for an
the dispenser. empty
cassette or
replace the
cassette.
DI01:3D:31:38 A feed failure from feed module 2 as reported by Yes/No N/A Check for an
the dispenser. empty
cassette or
replace the
cassette.

DI01:3D:31:39 A feed failure from feed module 3 as reported by Yes/No N/A Check for an
the dispenser. empty
cassette or
replace the
cassette.

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DI01:3D:32:30 A feed failure from feed module 4 as reported by Yes/No N/A Check for an
the dispenser. empty
cassette or
replace the
cassette.
DI01:3D:33:35 A command reject while the terminal is in- Yes/Yes Remove the Replace with
service due to a command reject sent from the denomination from the correct
dispenser. This could be the result of a network the transaction cassette or the
dispense request of a denomination that is not selection choices cassette is
present. No retry is attempted. This status was (911). missing.
converted from any of the dispense statuses Check the
:30:yy:xx. See DI01:30:yy:xx for further status Ask the terminal for cassette
processing. a hardware codes.
configuration
message and try
the dispense again
(912).
DI01:3D:33:36 An unidentified cassette code as reported by the Yes/No N/A Replace with
dispenser. This status is converted to status the correct
:3F:33:36 before being sent to the network. See cassette or the
DI01:3F:33:36 for further status processing. cassette is
missing.
Check the
cassette
codes.
DI01:3D:33:41 The feed module 1 notes are thicker than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:33:42 The feed module 2 notes are thicker than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:33:43 The feed module 3 notes are thicker than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:33:44 The feed module 4 notes are thicker than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.

DI01:3D:35:26 The divert cassette is near full. This status is Yes/Yes None Empty the
converted to status 3D:37:26 before being sent divert
to the network. See DI01:3D:37:26 for more cassette. The
details. Note that for dispenser units containing divert counters
a separate cassette or compartment for must be reset
retracted bills, this status only applies to the through
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divert cassette or compartment. Maintenance.

DI01:3D:35:38 The divert cassette is full. This status is Yes/Yes Remove dispense Empty the
converted to status 3D:37:38 before being sent from the transaction divert
to the network. See DI01:3D:37:38 for more selection choices. cassette. The
details. Note that for dispenser units containing divert counters
a separate cassette or compartment for must be reset
retracted bills, this status only applies to the through
divert cassette or compartment. Maintenance.
DI01:3D:35:39 The divert cassette is missing. This status is Yes/Yes Remove dispense Insert the
converted to status 3D:37:39 before being sent from the transaction divert
to the network. See DI01:3D:37:29 for more selection choices. cassette.
details. Note that for dispenser units containing
a separate cassette or compartment for
retracted bills, this status only applies to the
divert cassette or compartment.
DI01:3D:35:41 The feed module 1 notes are thinner than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:35:42 The feed module 2 notes are thinner than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:35:43 The feed module 3 notes are thinner than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:35:44 The feed module 4 notes are thinner than the Yes/No N/A Verify the
key data as reported by the dispenser. This cassette
status is converted to status :3F:34:30 before coding. If the
being sent to the network. See DI01:3F:34:30 status is
for further status processing. consistent,
service the
dispenser.
DI01:3D:36:26 The retract cassette is near full. This status is Yes/Yes None Empty the
converted to status 3D:37:26 before being sent retract
to the network. See DI01:3D:37:26 for more cassette or
details. Note that this status is only applicable compartment.
for dispenser units containing a separate retract The retract
cassette or compartment for retracted bills. counters must
be reset
through
Maintenance.
DI01:3D:36:35 The cassettes are shuffled as reported by the Yes/No N/A Look for
dispenser. This status is converted to status unseated or
:3F:36:35 before being sent to the network. See swapped
DI01:3F:36:35 for further status processing. cassettes, or
look for
cassette
tampering.
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DI01:3D:36:38 The retract cassette is full. This status is Yes/Yes Empty the
converted to status 3D:37:38 before being sent retract
to the network. See DI01:3D:37:38 for more cassette or
details. Note that this status is only applicable compartment.
for dispenser units containing a separate retract The retract
cassette or compartment for retracted bills. counters must
be reset
through
Maintenance.
DI01:3D:36:39 The retract cassette is missing. This status is Yes/Yes Insert the
converted to status 3D:37:39 before being sent retract
to the network. See DI01:3D:37:29 for more cassette.
details Note that this status is only applicable
for dispenser units containing a separate retract
cassette or compartment for retracted bills.
DI01:3D:36:41 Feed module 1 notes are shorter than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:36:42 Feed module 2 notes are shorter than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:36:43 Feed module 3 notes are shorter than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:36:44 Feed module 4 notes are shorter than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:37:26 The divert cassette is near full. Note this status Yes/Yes None Empty the
is translated from either a DI01:3D:35:37 or a divert
DI01:3D:36:37. See these statuses for more cassette,
details. and/or the
retract
cassette if
present. The
divert and
retract
counters must
be reset
through
maintenance.

DI01:3D:37:38 The divert cassette is full. Note this status is Yes/Yes Remove dispense Empty the
translated from either a DI01:3D:35:38 or a from the transaction divert
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DI01:3D:36:38. See these statuses for more selection choices. cassette,

details. and/or the
retract
cassette if
present. The
divert and
retract
counters must
be reset
through
maintenance.
DI01:3D:37:39 The divert cassette is missing. Note this status Yes/Yes Remove dispense Insert the
is translated from either a DI01:3D:35:39 or a from the transaction divert
DI01:3D:36:39. See these statuses for more selection choices. cassette,
details. and/or the
retract
cassette if
present.
DI01:3D:37:41 Feed module 1 notes are longer than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:37:42 Feed module 2 notes are longer than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:37:43 Feed module 3 notes are longer than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3D:37:44 Feed module 4 notes are longer than the key Yes/No N/A Verify the
data as reported by the dispenser. This status is cassette
converted to status :3F:34:30 before being sent coding. If the
to the network. See DI01:3F:34:30 for further status is
status processing. consistent,
service the
dispenser.
DI01:3E:00:00 1) Network error 1) No/Yes 1) The possible 1) None
problems are that
2) If this status is received during a op- 2) Yes/Yes the network 2) N/A
commanded self-test, the device was requested more
specifically requested to do a self-test but was than 50 bills or the
not enabled or present. network requested
0 bills. Check the
function for
correctness.

2) N/A

DI01:3E:01:01 The door is open before the dispense. No/Yes The dispense was Ensure that the

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not performed. door closes

Send a function to and locks
exit the Consumer properly.
Request state. No
dispense is
possible until the
condition is
rectified.
DI01:3E:02:00 Attempted a dispense with the chest door open. Yes/Yes With this write See network
command III action.
security option set,
a network dispense
cannot be
performed with the
chest door open.
DI01:3E:02:01 Attempted a dispense with one or more service Yes/Yes With this write See network
cassettes installed. command III action.
security option set,
a network dispense
cannot be
performed with a
service cassette
installed.
DI01:3E:02:02 A self-test was performed with a service Yes/Yes With this write III See network
cassette installed. command security action.
option set, a self-
test cannot be
performed with a
service cassette
installed.
DI01:3E:02:03 A Dispense Test diagnostic ran without service Yes/Yes With this write See network
cassettes installed on a non-presenter unit. command III action.
security option set,
the Dispense Test
diagnostic will not
dispense unless all
cassettes are
service cassettes.
DI01:3E:03:03 A dispense was attempted after currency that Yes/Yes N/A The currency
had been presented was not removed. This must be
status only appears if the no retracts feature removed
was selected. before
dispenses can
be performed.
DI01:3E:32:35 A jam failure from feed module 1 as reported by Yes/No N/A Clear the bill
the dispenser. This status is converted to status jam. If
:3F:31:37 before being sent to the network. See necessary,
DI01:3F:31:37 for further status processing. service the
dispenser.
DI01:3E:32:36 A jam failure from feed module 2 as reported by Yes/No N/A Clear the bill
the dispenser. This status is converted to status jam. If
:3F:31:38 before being sent to the network. See necessary,
DI01:3F:31:38 for further status processing. service the
dispenser.
DI01:3E:32:37 A jam failure from feed module 3 as reported by Yes/No N/A Clear the bill
the dispenser. This status is converted to status jam. If
:3F:31:39 before being sent to the network. See necessary,
DI01:3F:31:39 for further status processing. service the
dispenser.
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DI01:3E:32:38 A jam failure from feed module 4 as reported by Yes/No N/A Clear the bill
the dispenser. This status is converted to status jam. If
:3F:32:30 before being sent to the network. See necessary,
DI01:3F:32:30 for further status processing. service the
dispenser.
DI01:3E:33:33 A jam between double detect and exit. This 1) Yes/Yes 1) Remove 1) Clear the bill
status is converted to status :3B:33:33 before dispense from the jam. If
being sent to the network if the retry was 2) Yes/No transaction consistent,
attempted but resulted in the same fault or was selection choices. service the
sent unchanged. The possible dispense dispenser.
operation completion is as follows: 2) N/A
2) Clear the bill
1) The retry option is disabled or the dispense jam. If
recovery preceding the retry failed. consistent,
service the
2) The retry is attempted but resulted in the dispenser.
same fault. See DI01:3B:33:33 for further status
processing.
DI01:3E:33:34 A jam between double detect and reject. This 1) Yes/Yes 1) Remove 1) Clear the bill
status is converted to status :3F:33:34 before dispense from the jam. If the
being sent to the network if the retry was 2) Yes/No transaction status is
attempted but resulted in the same fault or was selection choices. consistent,
sent unchanged. The possible dispense service the
operation completion is as follows: 2) N/A dispenser.

1) The retry option is disabled or the dispense 2) Clear the bill

recovery preceding the retry failed. jam. If the
status is
2) The retry is attempted but resulted in the consistent,
same fault. See DI01:3F:33:34 for further status service the
processing. dispenser.
DI01:3E:36:30 The counting sensor is blocked as reported by Yes/No N/A Check for
the dispenser. This status is converted to status debris near the
:3A:36:30 before being sent to the network. See exit sensor. If
DI01:3A:36:30 for further status processing. the status is
consistent,
service the
dispenser.
DI01:3E:38:41 A double detect fault from feed module 1 as Yes/No N/A Clear the bill
reported by the dispenser. This status is jam. If the
converted to status :3F:31:37 before being sent status is
to the network. See DI01:3F:31:37 for further consistent,
status processing. service the
dispenser.
DI01:3E:38:42 A double detect fault from feed module 2 as Yes/No N/A Clear the bill
reported by the dispenser. This status is jam. If the
converted to status :3F:31:38 before being sent status is
to the network. See DI01:3F:31:38 for further consistent,
status processing. service the
dispenser.
DI01:3E:38:43 A double detect fault from feed module 3 as Yes/No N/A Clear the bill
reported by the dispenser. This status is jam. If the
converted to status :3F:31:39 before being sent status is
to the network. See DI01:3F:31:39 for further consistent,
status processing. service the
dispenser.
DI01:3E:38:44 A double detect fault from feed module 4 as Yes/No N/A Clear the bill
reported by the dispenser. This status is jam. If the
converted to status :3F:32:30 before being sent status is
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to the network. See DI01:3F:32:30 for further consistent,

status processing. service the
dispenser.
DI01:3F:00:01 The drawer sensor is blocked prior to dispensing No/Yes Money has been Clear the
the first, second, or third consecutive time dispensed. The material from
decision to deliver the withdrawal
is left to the area.
network's
discretion.
DI01:3F:00:03 The drawer sensor is not blocked after the first, No/Yes Money has been Check the
second, or third consecutive dispense operation. dispensed. The withdrawal
decision to deliver area for cash
is left to the or foreign
network's material.
discretion.
DI01:3F:30:31 An unsolicited note from feed module 1. The No/Yes Remove dispense Replace the
retry resulted in the same fault. This status was from the transaction cassette.
converted from dispenser status :3B:30:31. selection choices.
DI01:3F:30:32 An unsolicited note from feed module 2. The No/Yes Remove dispense Replace the
retry resulted in the same fault. This status was from the transaction cassette.
converted from dispenser status :3B:30:32. selection choices.
DI01:3F:30:33 An unsolicited note from feed module 3. The No/Yes Remove dispense Replace the
retry resulted in the same fault. This status was from the transaction cassette.
converted from dispenser status :3B:30:33. selection choices.
DI01:3F:30:34 An unsolicited note from feed module 4. The No/Yes Remove dispense Replace the
retry resulted in the same fault. This status was from the transaction cassette.
converted from dispenser status :3B:30:34. selection choices.
DI01:3F:31:37 A feed failure from feed module 1. This status No/Yes Remove the Check for an
could have been converted from any of the denomination from empty
following dispenser statuses: :3E:32:35, the transaction cassette or
or:3E:38:41. The possible dispense operation selection choices. replace the
completion is as follows: cassette.

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3F:31:38 A feed failure from feed module 2. This status No/Yes Remove the Check for an
could have been converted from any of the denomination from empty
following dispenser status: :3E:32:36, the transaction cassette or
or:3E:38:42. The possible dispense operation selection choices. replace the
completion is as follows: cassette.

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3F:31:39 A feed failure from feed module 3. This status No/Yes Remove the Check for an
could have been converted from any of the denomination from empty
following dispenser status :3E:32:37, the transaction cassette or
or:3E:38:43. The possible dispense operation selection choices. replace the
completion is as follows: cassette.

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
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attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3F:32:30 A feed failure from feed module 4. This status No/Yes Remove the Check for an
could have been converted from any of the denomination from empty
following dispenser statuses :3E:32:38, the transaction cassette or
or:3E:38:44. The possible dispense operation selection choices. replace the
completion is as follows: cassette.

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3F:33:34 A jam between double detect and reject. The No/Yes Remove dispense Clear the bill
retry is attempted but resulted in the same fault. from the transaction jam. If the
This status was converted from dispenser selection choices. status is
status :3E:33:34. consistent,
service the
dispenser.
DI01:3F:33:36 An unidentified cassette code. The retry is No/Yes Remove the Replace with
attempted but resulted in the same fault. This denomination from the correct
status was converted from dispenser status the transaction cassette or the
:3D:33:36. selection choices cassette is
(911). Ask the missing.
terminal for a Check the
hardware cassette
configuration codes.
message and try
the dispenser again
(912).
DI01:3F:34:30 The bill size does not match the cassette No/Yes Remove dispense If the status is
coding. This status could have been converted from the transaction consistent,
from any of the following dispenser statuses: selection choices. service the
3D:33:41, :3D:33:32, :3D:33:43, :3D:33:44, dispenser.
:3D:35:41, :3D:35:42, :3D:35:43, :3D:35:44,
:3D:36:41, :3D:36:42, :3D:36:43, :3D:36:44,
:3D:37:41, :3D:37:42, :3D:37:43, or :3D:37:44

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.
DI01:3F:34:39 Too few notes are dispensed from feed module Yes/Yes Remove the Service the
1. The possible dispense operation completion is denomination from dispenser.
as follows: the transaction
selection choices.
1) The retry option is disabled or the dispense
recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.

3) If the transport bill count is lower than the

feed module bill count, this status will be set but

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the feed module bill count is used to determine if

the number of bills dispensed matches the
number of bills requested.
DI01:3F:35:30 Too few notes are dispensed from feed module Yes/Yes Remove the Service the
2. The possible dispense operation completion is denomination from dispenser.
as follows: the transaction
selection choices.
1) The retry option is disabled or the dispense
recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.

3) If the transport bill count is lower than the

feed module bill count, this status will be set but
the feed module bill count is used to determine if
the number of bills dispensed matches the
number of bills requested.
DI01:3F:35:31 Too few notes are dispensed from feed module Yes/Yes Remove the Service the
3. The possible dispense operation completion is denomination from dispenser.
as follows: the transaction
selection choices.
1) The retry option is disabled or the dispense
recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.

3) If the transport bill count is lower than the

feed module bill count, this status will be set but
the feed module bill count is used to determine if
the number of bills dispensed matches the
number of bills requested.
DI01:3F:35:32 Too few notes are dispensed from feed module Yes/Yes Remove the Service the
4. The possible dispense operation completion is denomination from dispenser.
as follows: the transaction
selection choices.
1) The retry option is disabled or the dispense
recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

same fault.

3) If the transport bill count is lower than the

feed module bill count, this status will be set but
the feed module bill count is used to determine if
the number of bills dispensed matches the
number of bills requested.
DI01:3F:35:38 Too many notes are dispensed. This status was No/Yes Remove the If this status is
converted from dispenser status :3B:35:38. The denomination from consistent,
possible dispense operation completion is as the transaction service the
follows: selection choices. dispenser.

1) The retry option is disabled or the dispense

recovery preceding the retry failed. No retry is
attempted.

2) The retry is attempted but resulted in the

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same fault.
DI01:3F:36:31 The counting sensor is dirty. No retry is Yes/No N/A If this status is
attempted. This status is not reported to the consistent,
network. This status will only appear in the service the
Device Activity Log. It will not affect dispense dispenser.
operation.
DI01:3F:36:35 The cassettes are shuffled. This status was No/Yes Remove dispense Look for
converted from dispenser status :3D:36:35. A from the transaction unseated or
retry is only attempted for 911 emulation if it is selection choices swapped
enabled. (911). Ask the cassettes.
terminal for a
hardware
configuration
message and try
the dispense again
(912).
DI01:3F:39:34 Unable to dispense on feed module 1. Dispense No/No (911) None Check for an
completed on another feed module. No retry is empty
attempted. Yes/Yes cassette or
(912) replace the
cassette.
DI01:3F:39:35 Unable to dispense on feed module 2. Dispense No/No (911) None Check for an
completed on another feed module. No retry is empty
attempted. Yes/Yes cassette or
(912) replace the
cassette.
DI01:3F:39:36 Unable to dispense on feed module 3. Dispense No/No (911) None Check for an
completed on another feed module. No retry is empty
attempted. Yes/Yes cassette or
(912) replace the
cassette.
DI01:3F:39:37 Unable to dispense on feed module 4. Dispense No/No (911) None Check for an
completed on another feed module. No retry is empty
attempted. Yes/Yes cassette or
(912) replace the
cassette.
[1] indicates a trap condition

3.8 DP01 (Depositor Status Messages)

This section describes the depositor fault status messages. The device type and number as it appears in the status
message is DP01. Refer to Table 3-7 for the depositor fault status messages.

NOTE

For depositors that combine deposit functionality with envelope dispensing functionality, this section
provides the status messages for the deposit functions only. For fault status messages for the envelope
dispensing functions, refer to Section 3.23.

Table 3-7 DP01 - Depositor Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
DP01:23:00:00 Consumer timeout No/Yes Send a function None
command to exit the
Consumer Request
state and continue,
or send another
function command
to operate the
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depositor again.
DP01:23:00:01 Possible incomplete deposit. Both switches Yes/Yes Mark the transaction None
are blocked at the end of the deposit. as subject to
verification.
DP01:23:00:02 Device timeout. No deposit after 15 Yes/Yes Send a function None
minutes. command to exit the
Consumer Request
state and continue,
or send another
function command
to operate the
depositor again.
DP01:23:00:03 Possible incomplete deposit. Both switches Yes/Yes Mark the transaction None
are blocked at the end of the deposit. as subject to
verification.
DP01:24:00:00 Consumer cancel Yes Send a Function No action is required.
Command message
to exit the
Transaction
Request state and
continue.
DP01:30:41:32 Unsupported command or invalid data TBD TBD No action is required.
(internal error)
DP01:34:31:30 Configuration data status (34) with the data TBD TBD TBD
to follow (31:30).
DP01:38:00:00 Internal communications error Yes Remove deposit Check the depositor
transactions from cables for a loose
the transaction connection. If the
selection choices. problem persists, a
Initiate a service service investigation is
investigation. required.
DP01:3C:42:56 Jam at the front switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
activated in the normal manner. There is a switch. If no jam is
possible broken front switch. found and occurrence is
consistent, service is
required.
DP01:3C:42:69 Jam at the rear switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The front switch is the jam at the rear
activated in the normal manner. There is a switch. If no jam is
possible broken rear switch. found and occurrence is
consistent, service is
required.
DP01:3C:42:6F Jam at the rear switch at the end of the No/Yes N/A Check for and remove
transaction. The front switch is activated in the jam at the rear
the normal manner. There is a possible switch. If no jam is
broken rear switch. found and occurrence is
consistent, service is
required.
DP01:3C:42:7F The deposit gate is jammed open. Yes Not applicable Clear the jam.
DP01:3D:50:6F The deposit cassette is nearly full. TBD Not applicable Empty the deposit
cassette.
DP01:3D:50:7F The deposit cassette is full. Yes Not applicable Empty the deposit
cassette.
DP01:3D:60:6C The deposit cassette is inoperative. TBD Remove deposit Check that the deposit
transactions from cassette is installed

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the transaction correctly, and that there

selection choices. is no blockage of the
Initiate the on-site deposit transport. If the
action. problem persists, a
service investigation is
required.
DP01:3D:60:7C The deposit cassette is absent. Yes Remove deposit Check for a missing
transactions from deposit cassette, or for
the transaction a cassette that is not
selection choices. correctly installed.
Initiate the on-site
action.
DP01:3E:40:4F During a self-test this status message No/Yes N/A Check for and remove
indicates that the switches are blocked. the jam at both the front
and rear switches.
DP01:3E:40:54 Jam at the front switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
not activated. switch.
DP01:3E:40:56 Jam at the front switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
activated in the normal manner. There is a switch. If no jam is
possible broken front switch. found and the
occurrence is
consistent, service is
required.
DP01:3E:40:5D Jam at the front switch at the end of the No/Yes N/A Check for and remove
transaction. The rear switch is not the jam at the front
activated. switch.
DP01:3E:40:5F Jam at the front switch at the end of the No/Yes N/A Check for and remove
transaction. The rear switch is activated in the jam at the front
the normal manner. There is a possible switch. If no jam is
broken front switch. found and occurrence is
consistent, service is
required.
DP01:3E:40:6C Soft fault, device cannot operate / no errors. TBD TBD TBD
The front switch was closed and the rear
switch was open at completion (not a
normal finish). The front switch was closed
and the rear switch was closed at the
beginning (a normal entry).
DP01:3E:40:70 Soft fault, device cannot operate/ no errors. TBD TBD TBD
Front and rear switches were closed at
completion (a normal finish). The front and
rear switches were open at the beginning
(not a normal entry).
DP01:3E:40:74 Soft fault, device cannot operate / no errors. TBD TBD TBD
The front and rear switches are closed at
completion (a normal finish). The front
switch was open and the rear switch was
closed at the beginning (not a normal entry).
DP01:3E:40:7C The deposit gate did not open. TBD TBD Check the gate and the
transport for a
blockage. If there is no
blockage, a service
investigation is
required.
DP01:3E:42:40 An envelope is jammed in the transport or is Yes Remove deposit Check the gate and the

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present in the transport. transactions from transport for a

the transaction blockage. If there is no
selection choices. blockage, a service
Initiate the on-site investigation is
action. required.
DP01:3E:42:46 Jam at the front switch at the beginning and Yes/Yes N/A Check for and remove
both switches at the end of the transaction. the jam at both front
and rear switches.
DP01:3E:42:48 Soft fault, device cannot operate / envelope TBD TBD TBD
detect, gate switch fault. The front and rear
switches were open at completion (not a
normal finish). The front was closed and the
rear switch was open at the beginning (not
a normal entry). Neither switch changed
status
DP01:3E:42:49 Jam at the rear switch at the beginning and Yes/Yes N/A Check for and remove
both switches at the end of the transaction. the jam at both front
and rear switches.
DP01:3E:42:4F Jam at both switches at the end of the Yes/Yes N/A Check for and remove
transaction. the jam at both front
and rear switches.
DP01:3E:42:54 Jam at the front switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
not activated. switch.
DP01:3E:42:5F Jam at the front switch at the end of the No/Yes N/A Check for and remove
transaction. The rear switch is activated in the jam at the front
the normal manner. There is a possible switch. If no jam is
broken front switch. found and occurrence is
consistent, service is
required.
DP01:3E:42:68 Jam at the rear switch at the beginning and No/Yes N/A Check for and remove
the end of the transaction. The front switch the jam at the rear
is not activated. switch.
DP01:3E:42:6E Jam at the rear switch at the end of the No/Yes N/A Check for and remove
transaction. The front switch is not the jam at the rear
activated. switch.
DP01:3E:42:7C Gate is jammed open. Neither the front nor No/Yes N/A Check for and remove
rear switch is activated. the jam at the gate.
DP01:3E:42:74 Jam at the front switch at the beginning and No/Yes N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
not activated. switch.
DP01:3F:40:4F Jam at both switches at the end of the Yes/No N/A Check for and remove
transaction (sent to the network as the jam at both the front
3E:40:4F). and rear switches.
DP01:3F:40:54 Jam at front switch at the beginning and Yes/No N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
not activated (sent to the network as switch.
3E:40:54).
DP01:3F:40:56 Jam at the front switch at the beginning and Yes/No N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
activated in the normal manner. There is a switch. If no jam is
possible broken front switch (sent to found and occurrence is
network as 3E:40:56). consistent, service is
required.

DP01:3F:40:5D Jam at the front switch at the end of the Yes/No N/A Check for and remove
transaction. Rear switch is not activated the jam at the front
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(sent to network as 3E:40:5D). switch.

DP01:3F:40:5F Jam at the front switch at the end of the Yes/No N/A Check for and remove
transaction. The rear switch is activated in the jam at the front
the normal manner. There is a possible switch. If no jam is
broken front switch (sent to network as found and occurrence is
3E:40:5F). consistent, service is
required.
DP01:3F:42:54 Jam at the front switch at the beginning and Yes/No N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
not activated (sent to network as 3E:42:54). switch.
DP01:3F:42:56 Jam at the front switch at the beginning and Yes/No N/A Check for and remove
end of the transaction. The rear switch is the jam at the front
activated in the normal manner. There is a switch. If no jam is
possible broken front switch (sent to found, and occurrence
network as 3C:42:56). is consistent, service is
required.
DP01:3F:42:5F Jam at the front switch at the end of the Yes/No N/A Check for and remove
transaction. The rear switch is activated in the jam at the front
the normal manner. Possible broken front switch. If no jam is
switch (sent to network as 3E:42:5F). found and occurrence is
consistent, service is
required.
DP01:3F:42:7C The deposit gate is jammed open. No Not applicable Check the gate and the
transport for a
blockage. If there is no
blockage, a service
investigation is
required.
DP01:3F:42:80 Deposit printer is inoperative. TBD TBD Service investigation
DP01:3F:42:81 Printer error. The XFS SP has reported an TBD Not applicable Service investigation
unspecified problem with the depository
printer.
DP01:3F:42:85 Gate error. The XFS SP has reported an TBD Not applicable Check the gate and the
unspecified problem with the deposit gate. transport for a
blockage. If there is no
blockage, a service
investigation is
required.
DP01:3F:42:86 Transport error. The XFS SP has reported TBD Not applicable Check the gate and the
an unspecified problem with the depository transport for a
transport. blockage. If there is no
blockage, a service
investigation is
required.
DP01:3F:42:87 The envelope is the wrong size. TBD Not applicable No action is required.
DP01:3F:50:00 Ink Low Status Yes/Yes Replace ink cartridge.

Table 3-8 DP01 - IDM Status Message Descriptions

Sent to
Status Message and DAL/
Description Journal Network Action On-site Action Next State
DP01:00:00:00 Yes/Yes N/A N/A N/A

This is a status
received from a
device indicating that
a self-test was

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performed and no
errors were found.
DP01:23:00:00 No/No The consumer either did not insert a N/A Timeout next
(state) document into the depositor or failed to state
Consumer timeout No/Yes remove the document in the allowed time.
(function) If the document was being returned, it
has been captured and placed in the
specified bin. The host/controller must be
aware of this. The consumer should also
be alerted by directing the ATM to a state
displaying a screen to this effect. In
either case, cancel the current
transaction and direct the terminal to a
close state or ask the consumer if he or
she wants another transaction.
DP01:24:00:00 No/No The consumer has indicated that he or N/A Cancel next
(state) she wants to cancel the deposit operation state (if
Consumer cancel No/Yes in process. Cancel the current transaction supplied)
(function) and either direct the terminal to a close else timeout
state or ask the consumer if he or she next state
wants another transaction.
DP01:30:41:30 Yes/Yes Remove all deposits from the selection Check the service manual Fault next
list. for the correct jumper state
Reject of Deposit position settings.
Envelope command Note: The PPM will not accept this
command. It is not capable of accepting
envelope deposits.
DP01:30:44:30 N/A Remove all deposits from the selection This fault indicates a Fault next
list. software/ hardware state
Reject of Document misalignment and must
Accept command be corrected by replacing
the depositor or depositor
firmware. Call service.
DP01:30:45:30 Yes/Yes Remove all deposits from the selection This fault indicates a Fault next
list. software/hardware state
Reject of deposit misalignment and must
document (Escrow to be corrected by replacing
Cassette) command the depositor or depositor
firmware. Call service.
DP01:30:46:30 N/A Remove all deposits from the selection This fault indicates a Fault next
list. software/hardware state
Reject of return misalignment and must
document command be corrected by replacing
the depositor or depositor
firmware.
DP01:30:xx:yy Yes/No, N/A Make sure that the proper N/A
except for device revision, firmware
The IDM3 rejected a 30:50:30 revision, and device
command. The which properties settings are
command rejected is only used. These statuses
xx and the reason appears may indicate a
code is yy. Valid on configuration
commands xx are: diagnostic incompatibility and not a
screen hardware problem. If the
30 - reset device problem is consistent,
service is required.
31 - idle device

34 - return device
configuration data
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35 - return statuses

37 - return device
CRCs

41 - deposit envelope

42 - print on
document after power
fail

44 - check accept

45 - retain

46 - return

48 - enable check
scan

49 - unlock envelope
door

50 - calibrate

Valid reason codes

yy are:

30 - invalid command

31 - command
received out of
sequence

32 - buffer overflow

33 - device ID
incorrect

34 - data format error

DP01:38:nn:nn (nn Yes/Yes Exit the current transaction and either Check all cables and Fault next
can be any number) direct the terminal to a close state or ask connectors. Run state
the consumer if he or she wants another CSSEDT to see if the
Communications transaction. The terminal will attempt to Check depositor's
problem restore communications with the connection is defined.
depositor as soon as the consumer is off Run a trace (using comm
the terminal. If communications cannot subsystem) and check
be restored, the depositor will be disabled that the device is being
by the terminal itself and subsequent polled. If no problems can
depositor function IDs will be answered be found, replace the
with a 39 00 0x status. depositor. If the terminal
still reports this comm
fault, call service.
DP01:39:00:01 Yes/ Yes Remove all deposits from the selection Check for and remove the Fault next
list until the unit is repaired. Exit the jam. If unsuccessful, call state
Depositor is disabled current transaction and either direct the service.
due to a fault terminal to a close state or ask the
condition. consumer if he or she wants another
transaction.
DP01:39:00:02 Yes/ Yes Remove all deposits from the selection Check for and remove the Fault next
list until the unit is repaired. Exit the jam. If unsuccessful, call state
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Depositor is disabled current transaction and either direct the service.

by the network. terminal to a close state or ask the
consumer if he or she wants another
transaction.
DP01:39:00:03 Yes/ Yes Remove all deposits from the selection Check for and remove the Fault next
list until the unit is repaired. Exit the jam. If unsuccessful, call state
Depositor is disabled current transaction and either direct the service.
due to a fault terminal to a close state or ask the
condition and the consumer if he or she wants another
network. transaction.
DP01:3A:XX:4F Yes/Yes If the check involved is already posted, Check for and remove the Fault next
exit the current transaction and either jam. If unsuccessful, call state
One or more direct the terminal to a close state or ask service.
document sensors the consumer if he or she wants another
are blocked. The transaction. The terminal will
document is jammed, automatically attempt to retain the check
or there is a defective into the depository cassette at the close
sensor. state.

Refer to Table 2 in However, if the check is not yet posted,

Appendix A for a hex- attempt to return it to the consumer either
to-binary conversion by sending a check return function ID or
chart and an example direct the terminal to a check return state.
conversion. If this operation fails as well, make a note
that the unposted check is captured by
XX = document the terminal and either direct the terminal
sensor states (0 = to a close state or ask the consumer if he
clear, 1 = blocked) or she wants another transaction. The
terminal will automatically attempt to
bit 0 = left entry retain the check into the depository
and/or right entry cassette at the close state.
bit 1 = throat Do not disable the check depositor
because of this fault.
bit 2 = middle (not
yet implemented)

bit 3 = left escrow

and/or right escrow

bit 4 = transport exit

bit 5 = camera exit

bit 6 always = 1

bit 7 always = 0
DP01:3A:45:4B Yes/Yes Disable the depositor for all deposit Check for proper bin Fault next
transactions. operation in diagnostics. state
Bin mechanism
failure during a
document retain.
DP01:3A:80:80 Yes/Yes Disable the check deposits with image Check software Scanner
scanning in conjunction with an image configuration and setup Fault Next
The scanner image character recognition state. for the image scanner. State [2]
buffer is not allocated
by the device driver Note that this fault does not prevent
or the device driver is envelope deposits. The terminal remains
not installed. (not capable of accepting envelopes.
applicable for Opteva
terminals)

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DP01:3A:80:81 Yes/Yes Disable the check deposits with image Check installation of PCI Scanner
scanning in conjunction with an image scanner card. Fault Next
PCISCAN.SYS character recogntion state. State [2]
device driver could
not find the PCI Note that this fault does not prevent
Scanner card. (not envelope deposits. The terminal remains
applicable for Opteva capable of accepting envelopes.
terminals)
DP01:3A:80:82 Yes/Yes Disable the check deposits with image Check installation of the Scanner
scanning in conjunction with an image PCI scanner card Fault Next
PCI Scanner card character recognition state. State [2]
configuration error.
(not applicable for Note that this fault does not prevent
Opteva terminals) envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:81:20 Yes/Yes Disable the check deposits with image Check software Scanner
scanning in conjunction with an image configuration and make Fault Next
Character recognition character recognition state. sure RSS is installed. State [2]
is not available.
Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:81:XX Yes/Yes Disable check deposits with image Check hardware Scanner
scanning in conjunction with an image installation and software Fault Next
Image Processor character recognition state. configuration. State [2]
internal fault.
Note that this fault does not prevent
Fault Decoding is envelope deposits. The terminal remains
bitmapped as capable of accepting envelopes.
follows:

0 - Reserved

1 - Reserved

2 - Recognition
Initialization fault

3 - ICS.CFG file not

found

4 - Reserved

5 through 7 -
Reserved
DP01:3A:82:00 Yes/Yes Disable check deposits with image Check hardware Scanner
scanning in conjunction with an image installation and software Fault Next
Image Processor not character recognition state. configuration. State [1]
responding.
Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:A0:01 Yes/Yes Disable the check deposits with image Call a service Scanner
scanning in conjunction with an image representative Fault Next
Buffer allocation character recognition state. State [1]
failed.
Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:A0:02 Yes/Yes Disable the check deposits with image Call a service Scanner
scanning in conjunction with an image representative Fault Next
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Document image character recognition state. State [1]

display request
failed. Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.

DP01:3A:A0:03 Yes/Yes Disable the check deposits with image Call a service Scanner
scanning in conjunction with an image representative Fault Next
Video rejected image character recognition state. State [1]
icon.
Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:A0:04 Yes/Yes Disable check deposits with image Call a service Scanner
scanning in conjunction with an image representative Fault Next
Image icon storage character recognition state. State [1]
failed.
Note that this fault does not prevent
envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3A:A0:XX Yes/Yes Disable check deposits with image Call a service Scanner
scanning in conjunction with an image representative Fault Next
Scan operation failed. character recognition state. State [1]

Note that this fault does not prevent

envelope deposits. The terminal remains
capable of accepting envelopes.
DP01:3B:XX:71 Yes/Yes If the check involved is already posted, Check for and remove the Fault next
exit the current transaction and either jam. If unsuccessful, call state
The front sensors(s) direct the terminal to a close state or ask service.
never became the consumer if he or she wants another
blocked while transaction. The terminal will
attempting to return a automatically attempt to retain the check
check to a consumer into the depository cassette at the close
state.
Refer to Table 2 in
Appendix A for a hex- However, if the check is not yet posted,
to-binary conversion attempt to return it to the consumer either
chart and an example by sending a check return function ID or
conversion. directing the terminal to a check return
state. If this operation fails as well, make
XX = documented a note that the unposted check is
sensor state (0 = captured by the terminal and either direct
clear, 1 = blocked) the terminal to a close state or ask the
consumer if he or she wants another
bit 0 = left entry transaction. The terminal will
and/or right entry automatically attempt to retain the check
into the depository cassette at the close
bit 1 = throat
state.
bit 2 = middle
Do not disable the check depositor
because of this fault.
bit 3 = left escrow
and/or right escrow

bit 4 = transport exit

bit 5 = camera exit

bit 6 = always 1

bit 7 = always 0

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DP01:3B:80:XX Yes/Yes Try operation again. If persistant, check the Scanner

minimum system Fault Next
Image Processor requirements. State [1]
communication error.
DP01:3B:81:XX Yes/Yes Try operation again N/A Scanner
Fault Next
RSS software State [1]
exception. XX is the
code indicating the
software exception
module.
DP01:3C:00:30 Yes/Yes N/A Verify proper operation MICR fault
with a test document. If next state (if
No MICR data is unsuccessful, call supplied)
detected on the service. else good
check. The MICR next state
fault limit is reached.
This fault will only
occur during a
deposit state.
DP01:3C:80:00 Yes/Yes Try operation again. N/A Scanner
Fault Next
Multiple failures to State [1]
locate RSS window
data.
DP01:3D:30:4A Yes/Yes No need for network action, because (service should replace Fault
TCS will shutdown the depositor when CCA) nextstate
PLD failure during this fault occurs.
reset.
DP01:3D:30:4B No/No Shutdown depositor for any deposit Call service Fault next
operation and direct the terminal to a state
Bin mechanism close state.
failure during reset
DP01:3D:30:4C Yes/Yes Shutdown the depositor for any deposit Call service Fault next
operation and direct the terminal to a state
Gate mechanism close state.
failure during reset.
DP01:3D:30:4D Yes/Yes Shutdown the depositor for any deposit Check to see if the Fault next
operation and direct the terminal to a scanner is latched. If it is state
Scanner not latched close state. latched, call service.
during reset.
DP01:3D:30:4E Yes/Yes Shutdown the depositor for any deposit Check to see if the printer Fault next
operation and direct the terminal to a is latched. If it is latched, state
Printer not latched close state. call service.
during reset.
DP01:3D:30:4F Yes/Yes Shutdown the depositor for any deposit Call service Fault next
operation and direct the terminal to a state
Printer failure during close state.
reset.
DP01:3D:41:4A Ys/Yes No need for network action, because (service should replace Fault
TCS will shutdown the depositor when CCA) nextstate
PLD failure during this fault occurs.
envelope deposit.
DP01:3D:41:4B Yes/Yes Shutdown depositor for any deposit Call service. Fault next
operaion and direct the terminal to a close state
Bin mechansim state.
failure duiring
envelope deposit
DP01:3D:41:4C Yes/Yes Abort the operation. Either direct the Call service Fault next
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Gate failure during terminal to a close state or ask the state

envelope deposit. customer if he or she wants another
transaction.
DP01:3D:41:4F Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Printer failure during customer if he or she wants another
an envelope deposit. transaction.
DP01:3D:44:4B Yes/Yes TBD TBD Fault next
state
Bin mechanism
failure during a check
deposit.
DP01:3D:44:4C Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Gate failure during a customer if he or she wants another
check deposit. transaction.
DP01:3D:44:4D Yes/Yes Abort the operation. Either direct the Check to see if the Fault next
terminal to a close state or ask the scanner is latched. If it is state
Scanner not latched customer if he or she wants another latched, call service.
during a check transaction.
deposit.
DP01:3D:44:4E Yes/Yes Abort the operation. Either direct the Check to see if the printer Fault next
terminal to a close state or ask the is latched. If it is latched, state
Printer not latched customer if he or she wants another call service.
during a check transaction.
deposit.
DP01:3D:44:4F Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Printer failure during customer if he or she wants another
a check deposit. transaction.
DP01:3D:45:4F Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Printer failure during customer if he or she wants another
a deposit. transaction.
DP01:3D:46:4C Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Gate mechanism customer if he or she wants another
failure during a transaction.
document return.
DP01:3D:46:4F Yes/Yes Abort the operation. Either direct the Call service Fault next
terminal to a close state or ask the state
Printer failure during customer if he or she wants another
a document return. transaction.
DP01:3D:51:nn Yes/Yes No need for network action, because Inspect scanner ScannerFault
TCS will shutdown the depositor when nextstate
Note: nn = status of this fault occurs.
bottom
scanner(Possibly 50 -
55)

Scanner hardware
error
DP01:3D:52:nn Yes/Yes No need for network action, because Inspect install ScannerFault
TCS will shutdown the depositor when nextstate
Note: nn = status of this fault occurs.
bottom
scanner(Possibly 50 -
55)

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Scanner init error

DP01:3D:53:nn Yes/Yes No need for network action, because Check cabling on IDM ScannerFault
TCS will shutdown the depositor when scanner card. nextstate
Note: nn = status of this fault occurs.
bottom
scanner(Possibly 50 -
55)

Scanner host error

DP01:3D:54:nn Yes/Yes No need for network action, because Inspect configuration and ScannerFault
TCS will shutdown the depositor when IEEE 1394 driver. nextstate
Note: nn = status of this fault occurs.
bottom
scanner(Possibly 50 -
55)

Scanner interface
error
DP01:3E:00:00 Yes/Yes N/A N/A N/A

If this status is
received during an
op- commanded self-
test, the device was
specifically requested
to do a self-test but
was not enabled or
present.
DP01:3F:00:30 Yes/ Yes N/A Verify proper operation MICR fault
with a test document. If next state (if
No MICR data is unsuccessful, call supplied)
detected on the service. else good
check. next state
DP01:3F:40:41 Yes/ Yes Note that a document was placed in the Attempt a normal check N/A
Deposit Cassette and continue normal accept and retain with a
Abnormal document transaction processing. A persistent test document. If
retain. A document warning of this type indicates either a unsuccessful, call
was either jammed in hardware problem preventing normal service.
the IDM or check retains or improper network
abandoned by the programming.
transaction sequence
and retained into the
Deposit Cassette
during the close
state.
DP01:3F:44:31 Yes/ Yes Display a screen message indicating a Verify proper operation Media fault
wrong sized document. Offer the choice with a test document. If next state (if
The document that of retrying the deposit, canceling the unsuccessful, call supplied)
was inserted was not session, or selecting another transaction. service. else fault
a check. It could be next state
too short or too long.
DP01:3F:55:5t Yes/Yes Network should direct terminal to attempt N/A Scanner
the deposit again Fault next
Note: 5t = status of state
top scanner (Possibly
50 - 55)

Scan error
DP01:3F:XX:3b Yes/Yes Try to retain to a different bin first. If Clear bin deposits Fault next
unsuccessful, retain to bin 0. If still state
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Document jam or b unsuccessful, shutdown depositor for any

bin full during retain deposit operation and direct terminal to a
operation. close state

XX = document
sensor states (0 =
clear, 1 = blocked)

Refer to Table 2 in
Appendix A for a hex-
to-binary conversion
chart and an example
conversion.

bit 0 = left entry

and/or right entry

bit 1 = throat

bit 2 = middle (not

yet implemented)

bit 3 = left escrow

and/or right escrow

bit 4 = transport exit

bit 5 = camera exit

bit 6 = always 1

bit 7 = always 0n
DP01:3F:80:XX Yes/Yes Try the operation again. If frequent, call a service Scanner fault
representative. next state [1]
Recognition software
error.

XX is the recognition
software error code.
DP01:3F:81:00 Yes/Yes Try the operation again. If frequent, check/replace Scanner fault
the scanner. Call a next state.
Display image error. service representative. [1]
DP01:3F:81:XX Yes/Yes Try the operation again. N/A Scanner fault
next state.
Generate display [1]
fault.

Fault decoding for XX

is as follows:

01 - RAW_IMAGE_
TOO_SMALL

02 -
IMAGE_LENGTH_
LT_MINIMUM

03 -
IMAGE_WIDTH_
LT_MINIMUM

04 - FAIL_TO_FIND_

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LEADING_EDGE

05 - FAIL_TO_FIND_
TRAILING_EDGE

06 - FAIL_TO_FIND_
LEFT_EDGE

07 - FAIL_TO_FIND_
RIGHT_EDGE

81 -
DISPLAY_BUFFER_
GT_MAX

82 -
DISPLAY_BUFFER_
TOO_SMALL

83 - ORIENTATION_
PARM_NOT_VALID

84 - RESOURCE_
MALLOC_FAILURE

FE - Deskew Move it
Error

FF - Deskew
Process Error
DP01:3F:82:XX Yes/Yes Try operation again. Check document Scanner fault
identification parameter next state.
Image operation and/or check scanner [1]
error. connection.

Decoding is
bitmapped as
follows:

0 - No template size
match to document
image

1 - IP has no image
present

2 - Reserved

3 through 7 -
reserved
DP01:3F:9M:XX Yes/Yes Try operation again. If frequent, check/replace Scanner fault
scanner; call your service next state.
Scanner operational representative [1]
error.

The decoding for M is

bitmapped as
follows:

0 - FIFO 0 Empty,
0=true, 1=false

1 - FIFO 1 Empty,
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0=true, 1=false

2 - FIFO 2 Empty,
0=true, 1=false

3 - FIFO 3 Empty,
0=true, 1=false

The decoding for XX

is bitmapped as
follows:

0 - LED State

1 - FIFO 3 FULL,
0=false, 1=true

2 - FIFO HALFFULL,
0=false, 1=true

3 - FIFO
UNDERRUN,
0=false, 1=true

4 - FIFO OVERRUN,
0=false, 1=true

5 - FAULT, 0=false,
1=true

6 - SCAN
INTERRUPT,
0=false, 1=true

7 - STT, 0=false,
1=true
DP01:3F:A0:00 Yes/Yes Try operation again. Check software Scanner fault
configuration for next state.
Kernal mismatch. consumer display. [1]
DP01:3F:A0:XX Yes/Yes Try operation again. N/A Scanner fault
next state.
RAM manager [1]
access failed.
[1] If scanner fault next state exit is not defined for any deposit state operation, the fault next state exit will be taken.

[2] This is the next state exit taken from Image character recognition state.

Table 3-9 DP01 - BNA Emulated Depositor Status Message Descriptions

Status Sent to
Message \ DAL \
Device Status Description Journal Network Action On-site Action
DP01:30:41:32 Command reject Yes N/A Ensure proper
/Yes selection and
configuration of the
device.
DP01:38:00:00 Communications problem. Yes / Remove the Service required.
Yes deposit from the
transaction
selection choices.
DP01:3D:50:7F The cassette is full at the end of the transaction Yes / Remove the Remove the
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Yes deposit from the deposit cassettes

transaction and replace with
selection choices. empty ones.

DP01:3D:60:7C Cassette is absent Yes / Remove the Replace the

Yes deposit from the cassette.
transaction
selection choices.
DP01:3E:00:00 1) Network fault, invalid operation requested 1) No / 1) Make sure the 1) No action
Yes function command required.
2) If this status is received during a op- data is correct.
commanded self-test, the device was specifically 2) Yes / 2) N/A
commanded to do a self-test but was not enabled Yes 2) N/A
or present.
DP01:3E:42:40 Hardware error Yes / Remove the Service required.
Yes deposit from the
transaction
selection choices.

3.9 DR01 (Cash Presenter Status Messages)

This section describes the cash presenter fault status messages. The device type and number as it appears in the
status message is DR01. Refer to Table 3-10 for the cash presenter fault status messages.

NOTE

This section provides the status messages for the cash presenter functions only (present, dump, and restore).
For fault status messages for the dispense function, refer to Section 3.7.

Table 3-10 DR01 - Cash Presenter Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
DR01:23:00:01 Consumer timeout. Yes The result of the delivery is Clear bills or other material
The consumer had uncertain. The consumer might from the withdrawal area.
access to the cash but have received all or part of the
did not take all of it. cash. Continue normal
transaction processing.
DR01:23:00:30 Money not removed. Yes Consumer timeout. The Clear bills or other material
consumer had access to the cash from the withdrawal area.
but did not take all of it. The
terminal is configured to not
retract after the consumer
timeout. Continue normal
transaction processing.
DR01:38:00:00 Internal Yes Remove cash dispense Check the cash dispenser
communications error transactions from the transaction cables for a loose connection.
selection choices. If the problem persists, a
service investigation is
Initiate a service investigation. required.
DR01:3A:31:41 This status may Yes/Yes The present was not performed. With the first situation in the
appear because of one With the first situation in the description, check for
of the following: description, remove dispense mechanical binding of the cash
from the list of transaction tray. Check the cam belt,
1) The money tray choices. No dispense is possible motor, and fuse. Check the
does not move during until the condition is rectified. cam sensors and connections.
the present.

2) This status also

appears in diagnostics
and indicates that
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there is no money to
present.
DR01:3A:31:44 The money tray does Yes/Yes The Restore was not completed. Check for mechanical binding
not move during the Send function to exit the of the cash tray. Check the
Restore. Consumer Request State. No cam belt, motor, and fuse.
dispense is possible until the Check cam sensors and
condition is rectified. connections.
DR01:3A:31:46 A hardware error Yes Remove cash dispense Service investigation
occurred during a transactions from the transaction
dump operation. selection choices.

Initiate a service investigation.

DR01:3A:32:46 The divert does not Yes/Yes The purge was not completed. Check for the mechanical
move during the purge. Remove dispense from list of binding of the divert door.
transaction choices. No dispense Check the cam belt, motor, and
is possible until the condition is fuse. Check the cam sensors
rectified. and connections.
DR01:3A:33:41 The cash was not Yes Mark the transaction as subject Check for mechanical binding
presented to the to verification" and do not reverse of the exit shutter.
customer but is in the transaction amount.
transport and may be
vulnerable.
DR01:3A:33:44 Exit shutter does not Yes/Yes The Restore was not completed. Check for the mechanical
open during Restore. Remove dispense from the list of binding of the shutter and the
transaction choices. No dispense proper adjustment of the
is possible until the condition is switch. Check the cam belt,
rectified. motor, and fuse. Check the
cam sensors and connections.
DR01:3A:33:45 Exit shutter does not Yes/Yes The Retract was not completed. Check for the mechanical
open during Retract. Remove dispense from the list of binding of the shutter and the
transaction choices. No dispense proper adjustment of the
is possible until the condition is switch. Check the cam belt,
rectified. motor, and fuse. Check the
cam sensors and connections.
DR01:3A:34:45 A hardware error Yes The dump operation was not Service investigation
occurred during the completed.
dump operation.
Remove cash dispense
transactions from the transaction
selection choices.

Initiate a service investigation.

DR01:3A:34:46 The transport motor is Yes/Yes The purge was not completed. Check the transport belts,
locked in purge. Remove dispense from the list of motor, and fuse. Check the
transaction choices. No dispense timing wheel, sensor, and
is possible until the condition is connections.
rectified.
DR01:3A:36:41 Bill sensor stuck clear Yes/Yes Present was not performed. Check for money jam in bill
during Present. Remove dispense from list of path. Check the transport and
transaction choices. No dispense pushplate mechanism for
is possible until the condition is proper bill movement capability.
rectified.
DR01:3A:36:44 The bill sensor stuck Yes/Yes The Restore was not completed. Check for the binding of the
clear during the Remove dispense from the list of pushplate. Check the pushplate
Restore. transaction choices. No dispense motor and fuse. Check the bill
is possible until the condition is sensor and connections.
rectified.
DR01:3A:36:46 The bill sensor is Yes/Yes The purge was not completed. Check for the binding of the
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stuck clear during the Remove dispense from the list of pushplate. Check the pushplate
purge. transaction choices. No dispense motor and fuse. Check bill
is possible until the condition is sensor and connections.
rectified.
DR01:3A:37:41 A hardware error Yes Remove cash dispense Service investigation
occurred during the transactions from the transaction
present operation. No selection choices.
bills were presented to
the consumer. Initiate a service investigation.
DR01:3A:37:45 Pushplate stepper Yes/Yes The Retract was not completed. Check for a money jam at the
clock timeout during a Remove dispense from the list of bill sensor. Check the sensor
Retract. transaction choices. No dispense operation and connections.
is possible until the condition is
rectified.
DR01:3A:37:46 Pushplate stepper Yes/Yes The purge was not completed. Check for a money jam at the
clock timeout during a Remove dispense from the list of bill sensor. Check the sensor
purge. transaction choices. No dispense operation and connections.
is possible until the condition is
rectified.
DR01:3A:38:46 Pushplate sensor Yes/Yes The purge was not completed. Check for mechanical binding
blocked during purge. Remove dispense from the list of of the cash tray. Check the
transaction choices. No dispense cam belt, motor, and fuse.
is possible until the condition is Check the cam sensors and
rectified. connections.
DR01:3A:39:44 Pushplate sensor Yes/Yes The Restore was not completed. Check for mechanical binding
failure during a Send a function to exit the of the cash tray. Check the
Restore. Consumer Request state. No cam belt, motor and fuse.
dispense is possible until the Check the cam sensors and
condition is rectified. connections.
DR01:3A:39:46 Pushplate sensor Yes/Yes The purge was not completed. Check for the mechanical
failure during a purge. Remove dispense from list of binding of the cash tray. Check
transaction choices. No dispense the cam belt, motor, and fuse.
is possible until the condition is Check the cam sensors and
rectified. connections.
DR01:3A:41:40 The cash cannot be Yes The result of the delivery is Service investigation
presented to the uncertain. The consumer might
consumer. (Some bills have received all or part of the
might have been cash. Continue normal
presented to the transaction processing.
consumer.)
DR01:3B:30:45 The bills cannot be Yes Assume that the prior delivery No action is required.
retracted and dumped. was complete. Continue normal
All the cash was transaction processing.
taken.
DR01:3C:33:44 The exit shutter does Yes/Yes The Restore was not completed Check for the mechanical
not close after the due to an obstruction of normal binding of the shutter and the
Restore. shutter movement. Continue proper adjustment of the
normal transaction processing. If switch. Check the cam belt,
the fault is truly a hardware error, motor, and fuse. Check the
it will prevent further dispenses cam sensors and connections.
by reporting Door Open Prior. (This fault may be consumer-
induced.)
DR01:3C:33:45 The exit shutter will Yes Continue normal transaction Check for mechanical binding
not close after the processing. of the exit shutter.
dump operation. The
dump operation was
not completed due to
some obstruction at
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the exit shutter.

DR01:3E:00:00 The terminal attempted No No action is required. Check that the Fascia (FCA)
to perform an illegal device property has Device
operation. Enable set to ON.
DR01:3E:35:45 The bill sensor is Yes/Yes The Retract was not completed. Check for a money jam at the
jammed during the Remove dispense from the list of bill sensor. Check sensor
Retract. transaction choices. No dispense operation and connections.
is possible until the condition is
rectified.
DR01:3E:35:46 The bill sensor is Yes/Yes The purge was not completed. Check for a money jam at the
jammed during the Remove dispense from list of bill sensor. Check sensor
purge. transaction choices. No dispense operation and connections.
is possible until the condition is
rectified.
DR01:3F:00:40 The forgotten cash has Yes No action is required. No action is required.
been removed.
DR01:3F:30:41 The cash cannot be No If there should have been bills to No action is required for
presented to the present, discontinue cash infrequent occurrences of this
consumer. There are dispense and present operations, status.
no bills to present. and initiate a service
investigation. Otherwise, continue If the problem persists, a
normal transaction processing. service investigation is
required.
DR01:3F:30:45 The bills cannot be Yes Assume that the consumer took No action is required.
retracted and dumped. the cash. Continue normal
All the cash was transaction processing.
taken.
DR01:3F:46:?? One or more bills have Yes Not applicable No action is required.
been dumped. The last
two digits of the status
indicated the number
of bills dumped.

3.10 ED01 (Encryption/Decryption Status Messages)

This section describes the encryption/decryption fault status messages. Refer to Table 3-11 for the
encryption/decryption status messages. The device type and number as it appears in the status message is ED01.

Table 3-11 ED01 - Encryption/Decryption Status Message Descriptions

Status Sent to Network
Message Description Journal Action On-site Action
ED01:38:00:0F Internal communications error Yes Not Service investigation
applicable
ED01:39:00:64 General error. This status is used for any error Yes Not If the problem persists, a
not covered by one of the other status applicable service investigation is required.
messages.
ED01:39:00:7E Software error. Object creation failed. Yes Not Service investigation
applicable
ED01:3F:00:04 PIN format not supported, algorithm not Yes Not If the problem persists, a
supported, or command not supported applicable service investigation is required.
ED01:3F:00:05 Encryption module is neither ready nor Yes Not Service investigation
initialized. applicable
ED01:3F:00:0D Invalid data or no data Yes Not If the problem persists, a
applicable service investigation is required.
ED01:3F:00:12 The PIN has been cleared. Yes Not No action is required.
applicable

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ED01:3F:00:19 Out of memory. Object creation failed. Yes Not Service investigation
applicable
ED01:3F:00:1C Invalid key length, or a key with that name Yes Not Service investigation
already exists and cannot be overwritten. applicable
ED01:3F:00:1E The terminal attempted to use a nonexistent Yes Not Verify that the keys have been
key, or the number of keys imported exceeded applicable loaded. If the keys have not
the limit. been loaded, load the keys.

If the problem persists, a

service investigation is required.
ED01:3F:00:27 Incorect key. The key does not support the Yes Not Service investigation
specified use. applicable
ED01:3F:00:56 The PIN block format is not supported, or the Yes Not No action is required.
minimum length of the PIN exceeds the applicable
maximum PIN length.
ED01:3F:00:B2 User error Yes Not If the problem persists, a
applicable service investigation is required.

3.11 EP01 (Encrypting PIN Pad Status Messages)

This section describes the encrypting PIN pad (EPP) fault status messages. The device type and number as it
appears in the status message is EP01. Refer to Table 3-12 for the EPP fault status messages.

Table 3-12 EP01 - EPP Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
EP01:38:00:0F Internal communications error Yes Not applicable Service investigation
EP01:39:00:1C Key storage error Yes/Yes Remove terminal from Service investigation
service.
EP01:39:00:64 Crypto hardware error Yes/Yes Remove terminal from Service investigation
service.
EP01:39:00:7E Internal EPP firmware error Yes/Yes Remove terminal from Service investigation
service.
EP01:39:00:A0 EPP key management failure Yes/Yes Remove terminal from Service investigation
service.
EP01:3C:00:nn A battery low or alarm status. nn is one hex Yes/Yes Remove terminal from Service investigation
byte of bit mapped data: service.

bit 7 - Reserved

bit 6 - NVRAM loss of integrity

bit 5 - Grid cut

bit 4 - Grid over voltage

bit 3 - Temperature out of limit - high

bit 2 - Temperature out of limit - low

bit 1 - Battery low

bit 0 - Intrusion latch set

Bits 2 through 7 are not set unless bit 0 is

set.
EP01:3F:00:02 Unknown option Yes/Yes If the condition Service
persists, remove investigation. Check

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terminal from service. revision level of

EPP.
EP01:3F:00:04 Unsupported command Yes/Yes If the condition Service
persists, remove investigation. Check
terminal from service. revision level of
EPP.
EP01:3F:00:05 Unauthorized command Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:0D Invalid data Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:0E Checksum mismatch Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:16 Too little data Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:17 Too much data Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:19 Data area is full Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:27 Incorrect token Yes/Yes If the condition Service
persists, remove investigation.
terminal from service.
EP01:3F:00:70 Invalid version number in ASN.1 structure
EP01:3F:00:71 Invalid digest algorithm identifier
EP01:3F:00:72 Invalid issuer and serial number structure
EP01:3F:00:80 Invalid input parameter to function
EP01:3F:00:81 ASN.1 object missing
EP01:3F:00:82 Bad formatted ASN.1 structure
EP01:3F:00:83 Unknown certificate version (!=3)
EP01:3F:00:84 Unknown signature algorithm identifier
EP01:3F:00:85 Unsupported string type
EP01:3F:00:86 Bad formatted CommonName element
EP01:3F:00:87 'Host' or EPP serial number cannot be found
in CommonName field in Subject section of
the certificate
EP01:3F:00:88 Not E or V key types
EP01:3F:00:89 No recognized primary or secondary id in
certificate
EP01:3F:00:8A Cannot change mode in this state: S->P.
EP01:3F:00:8B Cannot read from the MPA
EP01:3F:00:8C Cannot write to the MPA
EP01:3F:00:8D Invalid attribute field
EP01:3F:00:8E Key usage not recognized
EP01:3F:00:8F PKCS, Encryption algorithm not supported
EP01:3F:00:90 Unknown certificate identifier
EP01:3F:00:91 Internal problem in generation of certificate
request
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EP01:3F:00:92 Bad structure of the validity element or data

format not in UTC. PKCS, invalid date or
time format

EP01:3F:00:93 Structure of public key element incorrect

EP01:3F:00:94 Modulus is not as expected an integer
element
EP01:3F:00:95 Exponent is not as expected an integer
element
EP01:3F:00:96 Mismatch in data length of OAEP decoding
EP01:3F:00:97 The key usage specified is not supported
EP01:3F:00:98 The requested certificate is empty
EP01:3F:00:99 Signature cannot be verfied
EP01:3F:00:9A Mismatch when comparing internal key
modulus length with received modulus
EP01:3F:00:9B Mismatch when comparing internal key
modulus value with received modulus
EP01:3F:00:9C Mismatch when comparing internal key
exponent value with received modulus
EP01:3F:00:9D Unknown host serial number
EP01:3F:00:9E Mismatch between own random number -
received or bad length of field
EP01:3F:00:9F PKCS msg#2, bad message digest
EP01:3F:00:A1 Mismatch in calculated pHash and given
value
EP01:3F:00:A2 Invalid key index
EP01:3F:00:A3 Invalid OAEP padding
EP01:3F:00:A4 RSA decryption error, passed from the RSA
system
EP01:3F:00:A5 Length of DES KTK is different from 8 or 16
bytes
EP01:3F:00:A6 Key block format error
EP01:3F:00:A7 Input length too short or too long
EP01:3F:00:A8 The key structure type is invalid
EP01:3F:00:A9 The specified modulus length cannot be
handled
EP01:3F:00:AA The specified exponent length cannot be
handled
EP01:3F:00:AB The value of the public exponent is invalid
EP01:3F:00:AC The public exponent is not invertible modulo
n
EP01:3F:00:AD Length of message is illegal
EP01:3F:00:AE Message size is NOT less than modulus
EP01:3F:00:AF Modulus too short
EP01:3F:00:B0 Flash PROM is not erased
EP01:3F:00:B1 Flash PROM is not programmable
EP01:3F:00:B2 Command Sequence error
EP01:3F:00:B3 Flash PROM programming error
EP01:3F:00:C0 Stuck key detected
EP01:3F:00:C1 EPP API already locked

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EP01:3F:00:D0 GIE-CB Command Sequence error

EP01:3F:00:D1 A certificate check has failed

3.12 EX01 (Signage Unit Status Messages)

This section describes the signage unit fault status messages. The device type and number as it appears in the
status message is EX01. Refer to Table 3-13 for the signage unit fault status messages.

Table 3-13 EX01 - Signage Unit Status Message Descriptions

Status Sent to Network On-site
Message Description DAL/Journal Action Action
EX01:38:nn:nn Communications problem No/No N/A N/A
[1]
EX01:3E:00:00 Network fault - attempted to perform a EXO operation with No/No N/A N/A
the device turned off.
[1] nn can be any number

3.13 EX02 (Safe Door Solenoid Status Messages)

This section describes the safe door solenoid fault status messages. The device type and number as it appears in the
status message is EX02. Refer to Table 3-14 for the chest door solenoid fault status messages.

Table 3-14 EX02 - Safe Door Solenoid Status Message Descriptions

On-
Status Sent to site
Message Description DAL/Journal Network Action Action
EX02:3E:00:00 Network fault - attempted to No/No Check the device properties to see if it is on. N/A
perform a safe door operation If it is not, turn it on and repeat the function.
with the device turned off. If it is on, check the function for correctness.

3.14 KE01 (Consumer Keypad Status Messages)

This section describes the consumer keypad fault status messages. The device type and number as it appears in the
status message is KE01. Refer to Table 3-15 for the consumer keypad fault status messages.

Table 3-15 KE01 - Consumer Keypad Status Message Descriptions

Status Sent to Network
Message Description Journal Action On-site Action
KE01:3F:00:C0 Stuck key. This status is sent every Yes Remove the Check for a stuck key. If the
five minutes until the key is no longer terminal from problem persists, a service
stuck. service. investigation is required.

Initiate the on-

site action.

3.15 LCD Failure Detection Device (LFD)

This section describes the LCD Failure Detection Device (LFD) fault status messages. The device type and number
as it appears in the status message is LC01. Refer to Table 3-16 for the LCD Failure Detection Device (LFD) fault
status messages.

Table 3-16 LC01 - LCD Failure Detection Device (LFD) Status Message Descriptions
Sent to On-site
Status Description Journal Network Action Action
LC01:3A:31:01 LCD temperature is greater than Yes If persistent begin Service
65C. service investigation investigation
LC01:3A:31:02 LCD temperature is less than 0C. Yes If persistent begin Service
service investigation investigation
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LC01:3A:32:01 Voltage (5V or 3.3V) is high by Yes If persistent begin Service

more than 10%. service investigation investigation
LC01:3A:32:02 Voltage (5V or 3.3V) is low by Yes If persistent begin Service
more than 10%. service investigation investigation
LC01:3A:33:xx where xx is bit LCD Inverter malfunction Yes If persistent begin Service
mapped using bits 0-6 to indicate service investigation investigation
which inverter malfunctioned
LC01:3C:34:01 At least one of the following colors Yes If persistent begin Service
was not displayed properly: Black, service investigation investigation
White, Blue, Red, Green.
LC01:3C:34:02 No colors are being displayed. Yes If persistent begin Service
service investigation investigation
LC01:3C:35:01 LCD display is not as bright as it Yes If persistent begin Service
should be. service investigation investigation
LC01:3C:35:03 Timeout Yes If persistent begin Service
service investigation investigation
LC01:3A:36:01 Video signal is missing. Yes Take terminal out of Service
service and begin investigation
service investigation
LC01:3A:37:01 LCD temperature protection is Yes If persistent begin Service
activated. service investigation investigation
LC01:3A:90:xx LCD AMI reported an unknown Yes If persistent begin Service
error. service investigation investigation
LC01:3A:91:00 LCD Self Test command was not Yes If persistent begin Service
able to be executed. service investigation investigation
LC01:38:00:00 Comm fault on power up. Device Yes Take terminal out of Service
did not go online after 2 minutes. service and begin investigation
service investigation
LC01:38:00:01 Could not establish connection Yes Take terminal out of Service
with AMI but devices is on line. service and begin investigation
service investigation
LC01:38:00:02 Device went offline after being Yes Take terminal out of Service
online. service and begin investigation
service investigation
LC01:38:00:03 Device reported a fault but there Yes Take terminal out of Service
were no status entities were service and begin investigation
returned. service investigation

3.16 LT01 (Indicators and Contacts Status Messages)

This section describes the indicators and contacts fault status messages. The device type and number as it appears
in the status message is LT01. Refer to Table 3-17 for the indicators and contacts fault status messages.

Table 3-17 LT01 - Indicators and Contacts Status Message Descriptions

Status Message Description Sent to Journal Network Action On-site Action
LT01:38:00:00 Internal communications error Yes TBD Service investigation

3.17 PF01 (PIN/FIT Status Messages)

This section describes the PIN/FIT fault status messages. The device type and number as it appears in the status
message is PF01. Refer to Table 3-18 for the PIN/FIT status messages.

Table 3-18 PIN/FIT Status Message Descriptions

Status Sent to On-site
message Description DAL/Journal Network Action Action

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PF01:38:00:0F Communications problem Yes/Yes If the condition persists, remove Service

terminal from service. investigation
PF01:39:00:1C Key storage error Yes/Yes Remove terminal from service. Service
investigation
PF01:39:00:64 Crypto hardware error Yes/Yes Remove terminal from service. Service
investigation
PF01:39:00:7E Internal EPP firmware error Yes/Yes Remove terminal from service. Service
investigation
PF01:39:00:A0 EPP key management failure Yes/Yes Remove terminal from service. Service
investigation
PF01:3F:00:02 Unknown option Yes/Yes If the condition persists, remove Service
terminal from service. Investigation.
Check
revision level
of EPP.
PF01:3F:00:04 Unsupported command Yes/Yes If the condition persists, remove Service
terminal from service. Investigation.
Check
revision level
of EPP.
PF01:3F:00:05 Unauthorized command Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:0D Invalid data Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:0E Checksum mismatch Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:12 Sequence error Yes/Yes Check that customer has entered None
PIN before it is verified or a PIN
buffer is created.
PF01:3F:00:16 Too little data Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:17 Too much data Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:19 Data area is full Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:1A Key parity error. An attempt was Yes/Yes Check that correct DES keys are None
made to use a non-parity adjusted loaded at terminal before DES
key (PEKEY) or down-load a non- keys are sent in the FIT (PEKEY).
parity adjusted key (write command Adjust the parity of the key if
VII). required by the device.
PF01:3F:00:1E Invalid key. An attempt was made Yes/Yes Remove terminal from service. None
to use a nonexistent key. Check DES keys are loaded at
terminal.
PF01:3F:00:27 Incorrect token Yes/Yes If the condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:50 Invalid format control or input mode Yes/Yes Check FIT for proper data. If None
condition persists, remove terminal
from service.
PF01:3F:00:51 Invalid PIN format Yes/Yes Check FIT for proper data. If None
condition persists, remove terminal
from service.
PF01:3F:00:54 Decimalization table error. Possible Yes/Yes Check decimalization table in FIT. None
problem in FIT decimalization table.
PF01:3F:00:55 Generation data error Yes/Yes Check FIT for proper data. If None
condition persists, remove terminal
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from service.

PF01:3F:00:56 PIN formatting failure or PIN length Yes/Yes Check that customer has entered None
a PIN with a minimum of 4 digits
before it is verified or a PIN buffer
is created. (Use PANLN in FIT to
specify PIN length check).
PF01:3F:00:57 PIN block consistency check error Yes/Yes Check FIT for proper data. If None
condition persists, remove terminal
from service.
PF01:3F:00:A2 Illegal key data index Yes/Yes If condition persists, remove Service
terminal from service. investigation.
PF01:3F:00:C1 EPP API already locked Yes/Yes If condition persists, remove Service
terminal from service. investigation.

3.18 PB01 (Passbook Printer Status Messages) (Opteva only)

This section describes the Passbook Printer fault status messages. Refer to Table 3-19 for the Passbook Printer
status messages. The device type and number as it appears in the status message is PB01.

Table 3-19 PB01 - Passbook Printer Status Message Descriptions

Status Sent to Network
Message Description DAL/Journal Action On-site Action
PB01:21:00:00 Good operation yes/yes None None
PB01:23:67:81 Timeout - Passbook yes/yes None None
not taken
PB01:24:51:81 Passbook failed Check the integrity of the header data
printing header
PB01:24:51:82 Passbook - end of Eject the book and turn the page
document
PB01:24:67:87 Passbook Full Obtain new passbook
PB01:38:68:88 Comm fault yes/yes Take Service investigation
passbook
printer out of
service
PB01:39:00:00 Passbook is in escrow yes/yes Take Remove escrowed book
passbook
printer out of
service
PB01:3A:40:34 Data error - invalid yes/yes Ensure the state/function command has valid
operation parameter
PB01:3A:40:35 Unsupported command yes/yes Ensure the hardware supports the operations
required by the command
PB01:3A:41:FF Enable error yes/yes Check for a passbook in escrow or retain bin
full
PB01:3A:51:FF Print exception yes/yes Ensure configuration parameters are correct.
Check for jammed, missing, or misaligned
passbook in terminal.
PB01:3A:56:FF Shutter error yes/yes Check for jammed passbook in terminal.
PB01:3A:5A:FF Present book failure yes/yes Check for jammed passbook in terminal.
PB01:3A:5B:FF Retain book failure yes/yes Check for jammed passbook in terminal.
PB01:3A:68:FF Comm fault yes/yes Take Service investigation
passbook
printer out of
service

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PB01:3A:71:FF Magnetic stripe read yes/yes

error
PB01:3A:72:FF Magnetic stripe write yes/yes
error
PB01:3A:81:FF Page number bar code yes/yes Check the integrity of the bar code marks
read error
PB01:3A:82:FF Line number optical yes/yes Check for proper LPI setting and passbook
sensing error compatibility with this feature. Check for
adequate print contrast.
PB01:3A:91:FF Automatic page turn yes/yes Check for jammed, misaligned, or missing
error passbook
PB01:3E:40:34 Data error - invalid yes/yes Ensure the state/function command has valid
operation parameter
PB01:3E:40:35 Unsupported command yes/yes Ensure the hardware supports the operations
required by the command
PB01:3E:41:FF Enable error yes/yes Check for a passbook in escrow or retain bin
full
PB01:3E:51:71 Print exception yes/yes Take Service investigation
passbook
printer out of
service
PB01:3E:51:FF Print exception yes/yes Ensure configuration parameters are correct.
Check for jammed, missing, or misaligned
passbook in terminal.
PB01:3E:56:FF Shutter error yes/yes Check for jammed passbook in terminal.
PB01:3E:5A:FF Present book failure yes/yes Check for jammed passbook in terminal.
PB01:3E:5B:FF Retain book failure yes/yes Check for jammed passbook in terminal.
PB01:3E:68:FF Comm fault yes/yes Take Service investigation
passbook
printer out of
service
PB01:3E:71:FF Magnetic stripe read yes/yes
error
PB01:3E:72:FF Magnetic stripe write yes/yes
error
PB01:3E:81:FF Page number bar code yes/yes Check the integrity of the bar code marks
read error
PB01:3E:82:FF Line number optical yes/yes Check for proper LPI setting and passbook
sensing error compatibility with this feature. Check for
adequate print contrast.
PB01:3E:91:FF Automatic page turn yes/yes Check for jammed, misaligned, or missing
error passbook
PB01:3F:43:83 Purge book error Take Check printer for jammed passbook
passbook
printer out of
service
PB01:3F:53:85 State query sensor yes/yes Take Service investigation
error passbook
printer out of
service
PB01:3F:56:77 Open gate error yes/yes Take Service investigation
passbook
printer out of
service

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PB01:3F:57:78 Close gate error yes/yes Take Service investigation

passbook
printer out of
service
PB01:3F:5A:81 Present book error yes/yes Take Check printer for jammed book
passbook
printer out of
service
PB01:3F:5B:82 Retain book error yes/yes Take Service investigation
passbook
printer out of
service
PB01:3F:5C:77 Selftest - feed motor yes/yes Take Service investigation
error passbook
printer out of
service
PB01:3F:5C:78 Selftest - print head yes/yes Take Service investigation
motor error passbook
printer out of
service
PB01:3F:5C:7B Selftest - platen error yes/yes Take Service investigation
passbook
printer out of
service
PB01:3F:5C:7C Selftest - inserter error yes/yes Take Service investigation
passbook
printer out of
service
PB01:3F:5D:70 Abnormal medium Reset None
length passbook
printer
PB01:3F:5D:71 Conditional check, Reset None
data format, or LCU passbook
protocol error printer
PB01:3F:5D:72 Hardware error Take Service investigation
passbook
printer out of
service
PB01:3F:67:81 Wait book error yes/yes Take Service investigation
passbook
printer out of
service
PB01:3F:68:46 Reset - error Take Service investigation
passbook
printer out of
service

3.19 Power-up / SYS Status Messages

This section describes the power-up/SYS fault status messages. A power-up message is identified by four asterisks (
**** ) before the status message. Refer to Table 3-20 for the power-up/SYS fault status messages.

Table 3-20 Power-up Status Message Descriptions

Status Sent to Network On-site
Message Description Journal Action Action
****:3E:00:00 The terminal's power switch was turned on, or power returned after a Yes Not No action
power failure. The battery backed-up data is no longer valid. applicable is

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required.
****:3F:00:00 Power returned after a power failure. The battery backed-up data is still Yes Not No action
valid. applicable is
required.

3.20 PR01 (Receipt Printer Status Messages)

This section describes the receipt printer fault status messages. The device type and number as it appears in the
status message is PR01. Refer to Table 3-21 for the receipt printer status messages.

Table 3-21 PR01 - Receipt Printer Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
PR01:00:00:00 The receipt printer performed a Yes Not applicable No action is required.
self-test, and no errors
occurred.
PR01:23:00:00 Consumer timeout. The receipt Yes Clear the receipt No action is required.
was presented to the printer by retaining
consumer, but the consumer or dumping the
did not take the receipt. receipt. Continue
normal transaction
processing.
PR01:2D:50:00 Supply of paper is running low. Yes Continue normal Replenish the supply of paper.
transaction
processing.

Initiate the on-site

action.
PR01:30:??:?? The receipt printer rejected a Yes No action is No action is required.
command. required.
PR01:38:23:30 The receipt printer failed to Yes If receipts are Restart the terminal software.
respond to a command (reset required for
device) within the allotted time. transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:23:31 The receipt printer failed to Yes If receipts are Restart the terminal software.
respond to a command (idle required for
device) within the allotted time. transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:23:34 The receipt printer failed to Yes If receipts are Restart the terminal software.
respond to a command (return required for
device configuration data) transactions, If the problem persists, a service
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within the allotted time. remove the investigation is required.

terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:23:37 The receipt printer failed to Yes If receipts are Restart the terminal software.
respond to a command (return required for
device ROM CRCs) within the transactions, If the problem persists, a service
allotted time. remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:30:?? During the initialization of the Yes If receipts are Restart the terminal software.
receipt printer, the printer required for
responded to a command transactions, If the problem persists, a service
(reset device) with an invalid remove the investigation is required.
completion status. terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:31:?? During the initialization of the Yes If receipts are Restart the terminal software.
receipt printer, the printer required for
responded to a command (idle transactions, If the problem persists, a service
device) with an invalid remove the investigation is required.
completion status. terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:34:?? During the initialization of the Yes If receipts are Restart the terminal software.
receipt printer, the printer required for
responded to a command transactions, If the problem persists, a service
(return device configuration remove the investigation is required.
data) with an invalid completion terminal from
status. service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

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action.
PR01:38:37:?? During the initialization of the Yes If receipts are Restart the terminal software.
receipt printer, the printer required for
responded to a command transactions, If the problem persists, a service
(return device ROM CRCs) remove the investigation is required.
with an invalid completion terminal from
status. service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:51:?? The receipt printer is not Yes If receipts are Restart the terminal software.
communicating with Agilis 91x. required for
transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:60:?? The receipt printer failed to Yes If receipts are Restart the terminal software.
initialize. required for
transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:62:?? The receipt printer is not Yes If receipts are Restart the terminal software.
communicating with Agilis 91x. required for
transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:38:??:?? The receipt printer failed to Yes If receipts are Check the receipt printer cables for a
respond to a command within required for loose connection. Restart the
the allotted time. transactions, terminal software.
remove the
terminal from If the problem persists, a service
service. If the investigation is required.
terminal remains in

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service,
discontinue using
the receipt printer.

Initiate a service
investigation.
PR01:39:40:01 Hardware error Yes If receipts are Check for a paper jam or other
required for blockage in the receipt printer. If the
transactions, problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:40:02 The receipt printer detected a Yes/Yes If receipts are Power the terminal off and back on. If
voltage error and has failed to required for the problem persists, a service
complete the operation transactions, investigation is required.
remove the
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:40:04 The receipt printer detected a Yes/Yes If receipts are Make sure the printer's hinged cover
print head unlocked error and required for is in the locked position. If the
has failed to complete the transactions, problem persists, a service
operation remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:50:01 Supply of paper is running low. Yes If receipts are Replenish the supply of paper. Check
A hardware error might have required for for a paper jam or other blockage in
occurred at the same time. transactions, the receipt printer.
remove the
terminal from If the problem persists, a service
service. If the investigation is required.
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:50:04 The receipt printer detected a Yes/Yes If receipts are Install and new roll of forms and
print head unlocked error and required for make sure the printer's hinged cover

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low supplies. It has failed to transactions, is in the locked position. If the print
complete the operation remove the head unlocked error persists or paper
terminal from low is reported errantly, a service
service. If the investigation is required.
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:60:01 Supply of paper has run out. A Yes If receipts are Replenish the supply of paper. Check
hardware error might have required for for a paper jam or other blockage in
occurred at the same time. transactions, the receipt printer.
remove the
terminal from If the problem persists, a service
service. If the investigation is required.
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:39:60:04 The receipt printer detected a Yes/Yes If receipts are Install and new roll of forms and
print head unlocked error and required for make sure the printer's hinged cover
supplies out. It has failed to transactions, is in the locked position. If the print
complete the operation remove the head unlocked error persists or paper
terminal from out is reported errantly, a service
service. If the investigation is required.
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3C:42:00 The receipt printer cannot Yes If the problem is Check for a paper jam in the receipt
detect a top-of-form mark. infrequent, action printer. Verify that the paper is loaded
might not be correctly, with the top-of-form mark
justified. If the oriented properly. Verify that the TOF
problem persists, parameter is set correctly in the
initiate the on-site printer device properties.
action.
If the problem persists, a service
investigation is required.
PR01:3D:40:05 The reject bin is full. Yes If receipts are Empty the reject bin. Check for a
required for possible paper jam. If the problem
transactions, persists, a service investigation is
remove the required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3D:60:00 Supply of paper has run out. Yes If receipts are Replenish the supply of paper.

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required for
transactions,
remove the
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3D:60:0D The retain bin is full or jammed. Yes/Yes Remove the printer Empty the delivery module's retain
[1] This status corresponds to from service and bin. Remove any receipts that may
Statement Printer status perform the on-site have jammed at the entry of the bin.
SP01:3D:00:0D. action.
PR01:3E:00:00 1) Self-test failed (operational 1) Yes 1) Not applicable 1) No action is required.
command processing). The
receipt printer is not present or 2) Yes 2) Not applicable 2) No action is required.
is not enabled.

2) Format error detected in the

print data. The most likely
cause is an incomplete control
sequence or too much print
data between line terminators
(CR or LF).
PR01:3E:00:01 Data error. The data error Yes If receipts are Service investigation
status could be the result of required for
incorrect print data, an transactions,
incorrect software device remove the
configuration, or a problem with terminal from
XFS forms and media service. If the
definitions. terminal remains in
service,
discontinue using
the receipt printer.

Initiate a service
investigation.
PR01:3E:01:04 Continuous Availability spool Yes Initiate the on-site Close unneeded files and programs.
file error (too many open files). action.
If the problem persists, a service
investigation is required.
PR01:3E:01:05 Continuous Availability spool Yes Initiate the on-site Check the access attributes on the
file error (access denied). action. receipt.tmp file.

If the problem persists, a service

investigation is required.
PR01:3E:01:08 Continuous Availability spool Yes Initiate the on-site Close unneeded files and programs.
file error (not enough memory). action.
If the problem persists, a service
investigation is required.
PR01:3E:01:20 Continuous Availability spool Yes Initiate the on-site Check for an editing program that has
file error (sharing violation). action. the receipt.tmp file open.

If the problem persists, a service

investigation is required.
PR01:3E:01:70 Continuous Availability spool Yes Initiate the on-site Increase available disk space by
file error (disk full). action. removing or deleting unneeded files.
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If the problem persists, a service

investigation is required.

PR01:3E:02:05 The hinged print head is Yes/Yes Remove the printer Make sure the printer's hinged print
unlocked with the thermal from service and head is in the locked position with the
statement printer. This status perform the on-site thermal statement printer.
corresponds to Statement action.
Printer status SP01:3E:00:05.
PR01:3E:02:06 The ribbon switch indicates Yes/Yes Remove the printer Verify that the ribbon cartridge is
[1] that the ribbon cartridge is from service and properly installed and the hinge lid is
missing. This status perform the on-site fully closed. If the fault is repetitive,
corresponds to Statement action. service is required.
Printer status SP01:3E:00:06.
PR01:3E:02:07 There is a delivery module Yes/Yes If the fault is Clear any paper jams in the delivery
[1] positioning fault. There may be repetitive, remove module. If the fault is repetitive,
a paper jam in the Delivery the printer from service is required.
Module. This status operation and call
corresponds to Statement service.
Printer status SP01:3E:00:07.
PR01:3E:02:0A There may be a paper jam in Yes/Yes Remove the printer Clear any paper jams beneath the
the delivery module. This from service and delivery module's sensors. If the fault
status corresponds to perform the on-site is repetitive, service is required.
Statement Printer status action.
SP01:3E:00:0A.
PR01:3E:02:0E The cutter has failed or the Yes/Yes If the fault is A possible cutter failure or paper jam.
paper is out. This status repetitive, remove Confirm the cutter operation by
corresponds to statement the printer from printing a test form. If the fault still
printer status SP01:3A:00:0E. operation and call exists, service is required.
service.
PR01:3E:10:01 Data error. A paper supply low Yes If receipts are Replenish the supply of paper.
condition occurred at the same required for
time. transactions, Also, a service investigation is
remove the required.
The data error status could be terminal from
the result of incorrect print service. If the
data, an incorrect software terminal remains in
device configuration, or a service,
problem with XFS forms and discontinue using
media definitions. the receipt printer.

Initiate the on-site

action.
PR01:3E:20:01 Data error. A paper supply out Yes If receipts are Replenish the supply of paper.
condition occurred at the same required for
time. transactions, Also, a service investigation is
remove the required.
The data error status could be terminal from
the result of incorrect print service. If the
data, an incorrect software terminal remains in
device configuration, or a service,
problem with XFS forms and discontinue using
media definitions. the receipt printer.

Initiate the on-site

action.
PR01:3E:40:03 The receipt printer detected a Yes/Yes Leave the terminal None
print head overheat error and in service. The
has failed to complete the printer will continue
operation to operate, slower,

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in a degraded
mode. If the error
persists, a service
investigation is
required.
PR01:3E:40:03 The receipt printer detected a Yes/Yes Leave the terminal None
print head overheat error and in service. The
has failed to complete the printer will continue
operation to operate, slower,
in a degraded
mode. If the error
persists, a service
investigation is
required.
PR01:3E:40:06 Dump error. The receipt might Yes If receipts are Check for a paper jam in the receipt
not have been dumped. required for printer. If the problem persists, a
transactions, service investigation is required.
remove the
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:40:07 Paper jam Yes If receipts are Check for a paper jam in the receipt
required for printer. If the problem persists, a
transactions, service investigation is required.
remove the
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:40:08 Deliver error. The receipt might Yes If receipts are Check for a paper jam in the receipt
not have been delivered to the required for printer. If the problem persists, a
consumer. transactions, service investigation is required.
remove the
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:40:09 Cut error. The receipt might not Yes If receipts are Check for a paper jam. If the problem
have been delivered to the required for persists, a service investigation is
consumer. transactions, required.
remove the
terminal from
service. If the
terminal remains in
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service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:50:03 The receipt printer detected a Yes/Yes Leave the terminal Install and new roll of forms. If the
print head overheat error and in service. The print head overheat error persists or
low supplies. It has failed to printer will continue paper low is reported errantly, a
complete the operation to operate, slower, service investigation is required.
in a degraded
mode. Initiate on-
site action.
PR01:3E:50:06 Dump error. The receipt might Yes If receipts are Replenish the supply of paper. Check
not have been dumped. A required for for a paper jam in the receipt printer.
paper supply low condition transactions, If the problem persists, a service
occurred at the same time. remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:50:07 Paper jam. A paper supply low Yes If receipts are Replenish the supply of paper. Check
condition occurred at the same required for for a paper jam in the receipt printer.
time. transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:50:08 Deliver error. The receipt might Yes If receipts are Replenish the supply of paper. Check
not have been delivered to the required for for a paper jam in the receipt printer.
consumer. A paper supply low transactions, If the problem persists, a service
condition occurred at the same remove the investigation is required.
time. terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:50:09 Cut error. The receipt might not Yes If receipts are Replenish the supply of paper. Check
have been delivered to the required for for a paper jam. If the problem
consumer. A paper supply low transactions, persists, a service investigation is
condition occurred at the same remove the required.
time. terminal from
service. If the
terminal remains in
service,

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discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:60:03 The receipt printer detected a Yes/Yes If receipts are Install and new roll of forms. If the
print head overheat error and required for print head overheat error persists or
supplies out. It has failed to transactions, paper out is reported errantly, a
complete the operation remove the service investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:60:06 Dump error. The receipt might Yes If receipts are Replenish the supply of paper. Check
not have been dumped. A required for for a paper jam in the receipt printer.
paper supply out condition transactions, If the problem persists, a service
occurred at the same time. remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:60:07 Paper jam. A paper supply out Yes If receipts are Replenish the supply of paper. Check
condition occurred at the same required for for a paper jam in the receipt printer.
time. transactions, If the problem persists, a service
remove the investigation is required.
terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3E:60:08 Deliver error. The receipt might Yes If receipts are Replenish the supply of paper. Check
not have been delivered to the required for for a paper jam in the receipt printer.
consumer. A paper supply out transactions, If the problem persists, a service
condition occurred at the same remove the investigation is required.
time. terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.

PR01:3E:60:09 Cut error. The receipt might not Yes If receipts are Replenish the supply of paper. Check
have been delivered to the required for for a paper jam. If the problem

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consumer. A paper supply out transactions, persists, a service investigation is

condition occurred at the same remove the required.
time. terminal from
service. If the
terminal remains in
service,
discontinue using
the receipt printer.

Initiate the on-site

action.
PR01:3F:00:03 Corrupted print data Yes If the problem No action is required.
persists, a service
investigation is
required.
PR01:3F:00:08 A document was not found Yes/Yes If the fault is Clear any jams. If the fault is
during the presentation repetitive, remove repetitive, call service.
attempt. There is a possible the printer from
sequence error, paper jam in operation and call
the delivery module, or sensor service.
failure. This status corresponds
to statement printer status
SP01:3F:00:08.
PR01:3F:00:0B Difficulty locating the top-of- Yes/Yes If the fault is Verify that the actual top-of-form
[1] form marks on the paper. The repetitive, remove marks match the statement printer
printer settings may not match the printer from settings. The settings can be
the actual form. The form operation and call checked in Maintenance mode using
lengths may be incorrectly cut. service. the Edit Device Parameters
This status corresponds to command in the Installation menu.
statement printer status Correct any settings that do not
SP01:3F:00:0B. match the actual form. If the fault
persists, call service.
PR01:3F:00:0F The midway sensor is not Yes/Yes Schedule service. Verify proper operation of the midway
operating. This status The statement sensor using Maintenance
corresponds to statement printer can be diagnostics.
printer status SP01:3F:00:0F. operated in the
degraded mode.
PR01:3F:00:10 Document not found during Yes/Yes If the fault is Clear delivery area for a possible
[1] retain operation. Possible jam repetitive, call jam. If repetitive, verify proper
or sequence error caused by service. This fault operation of the midway sensor using
consumer removing jam. This may be sent as Maintenance diagnostics.
message corresponds to part of a terminal
statement printer status software attempt
SP01:3F:00:10 to automatically
clear a sequence
fault.
PR01:3F:23:30 The receipt printer failed to Yes If the problem No action is required.
respond to a command (reset persists, a service
device) within the allotted time. investigation is
required.
PR01:3F:23:31 The receipt printer failed to Yes If the problem No action is required.
respond to a command (idle persists, a service
device) within the allotted time. investigation is
required.

PR01:3F:23:34 The receipt printer failed to Yes If the problem No action is required.
respond to a command (return persists, a service
device configuration data) investigation is
within the allotted time. required.
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PR01:3F:23:37 The receipt printer failed to Yes If the problem No action is required.
respond to a command (return persists, a service
device ROM CRCs) within the investigation is
allotted time. required.
PR01:3F:23:41 The receipt printer failed to Yes If the problem No action is required.
respond to a command (print persists, a service
on device) within the allotted investigation is
time. required.
PR01:3F:23:42 The receipt printer failed to Yes If the problem No action is required.
respond to a command (enable persists, a service
paper advance button on investigation is
printer) within the allotted time. required.
PR01:3F:23:43 The receipt printer failed to Yes If the problem No action is required.
respond to a command (burst persists, a service
and deliver form) within the investigation is
allotted time. required.
PR01:3F:23:45 The receipt printer failed to Yes If the problem No action is required.
respond to a command (move persists, a service
to top of form, burst and deliver investigation is
form) within the allotted time. required.
PR01:3F:23:47 The receipt printer failed to Yes If the problem No action is required.
respond to a command (retain persists, a service
form) within the allotted time. investigation is
required.
PR01:3F:23:48 The receipt printer failed to Yes If the problem No action is required.
respond to a command (dump persists, a service
form) within the allotted time. investigation is
required.
PR01:3F:40:0A There is no receipt for the Yes No action is No action is required.
receipt printer to deliver. The required.
printer might have attempted a
deliver operation before
performing a print operation.
PR01:3F:40:0B There is no receipt for the Yes No action is No action is required.
receipt printer to retain. The required.
consumer might have taken the
receipt before the printer could
retain it, or the printer might
have attempted a retain
operation before performing a
print operation.
PR01:3F:40:40 Unexpected or unknown fault Yes If the problem No action is required.
persists,
discontinue using
the receipt printer,
and initiate a
service
investigation.
PR01:3F:40:60 A document retain command Yes/Yes The network No action required
[1] was automatically done. The should be aware
presented documents have that the consumer
been retained. may not have
taken the
document.

PR01:3F:40:61 A document dump was Yes Continue normal No action is required.

performed automatically. transaction
processing. Note
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that the consumer

might not have
received a receipt.
PR01:3F:??:?? The receipt printer responded No No action is Not applicable
to a command with an invalid required.
completion status. The format
is :3F:xx:yy, where xx
represents the command code,
and yy represents the
completion status code.

The valid command codes are

as follows:

30 - reset device
31 - idle device
34 - return device configuration
data
37 - return device ROM
CRCs41 - print on device
42 - enable paper advance
button on printer
43 - burst and deliver form
45 - move to top of form, burst
and deliver form
47 - retain form
48 - dump form

The valid completion status

codes are as follows:

31 - device idling34 - device

configuration data
37 - device ROM CRCs
39 - device hard fault
3E - device fault
3F - device warning
41 - print command completed
42 - paper advance button
enabled
43 - form burst and delivered
45 - TOF search, burst, and
deliver completed
47 - form retained
48 - form dumped
[1] This status message is not applicable to the thermal statement printer when emulating a receipt printer.

3.21 PR02 (Journal Printer Status Messages)

This section describes the journal printer fault status messages. The device type and number as it appears in the
status message is PR02. Refer to Table 3-22 for the journal printer status messages.

Table 3-22 PR02 - Journal Printer Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
PR02:00:00:00 The journal performed a self-test, Yes Not applicable No action is required.
and no errors occurred.
PR02:2D:50:00 Supply of paper is running low. Yes Initiate the on-site Replenish the supply of paper.
action.
PR02:30:??:?? The journal printer rejected a Yes No action is required. No action is required.
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command.
PR02:38:23:30 The journal printer failed to No If a printed journal is Restart the terminal software.
respond to a command (reset required for
device) within the allotted time. transactions, remove If the problem persists, a
the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:23:31 The journal printer failed to No If a printed journal is Restart the terminal software.
respond to a command (idle required for
device) within the allotted time. transactions, remove If the problem persists, a
the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:23:34 The journal printer failed to No If a printed journal is Restart the terminal software.
respond to a command (return required for
device configuration data) within transactions, remove If the problem persists, a
the allotted time. the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:23:37 The journal printer failed to No If a printed journal is Restart the terminal software.
respond to a command (return required for
device ROM CRCs) within the transactions, remove If the problem persists, a
allotted time. the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:30:?? During the initialization of the No If a printed journal is Restart the terminal software.
journal printer, the printer required for
responded to a command (reset transactions, remove If the problem persists, a
device) with an invalid the terminal from service investigation is
completion status. service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:31:?? During the initialization of the No If a printed journal is Restart the terminal software.
journal printer, the printer required for
responded to a command (idle transactions, remove If the problem persists, a
device) with an invalid the terminal from service investigation is
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completion status. service. If the terminal required.

remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:34:?? During the initialization of the No If a printed journal is Restart the terminal software.
journal printer, the printer required for
responded to a command (return transactions, remove If the problem persists, a
device configuration data) with the terminal from service investigation is
an invalid completion status. service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:37:?? During the initialization of the No If a printed journal is Restart the terminal software.
journal printer, the printer required for
responded to a command (return transactions, remove If the problem persists, a
device ROM CRCs) with an the terminal from service investigation is
invalid completion status. service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:51:?? The journal printer is not No If a printed journal is Restart the terminal software.
communicating with Agilis 91x. required for
transactions, remove If the problem persists, a
the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:60:?? The journal printer failed to No If a printed journal is Restart the terminal software.
initialize. required for
transactions, remove If the problem persists, a
the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:38:62:?? The journal printer is not No If a printed journal is Restart the terminal software.
communicating with Agilis 91x. required for
transactions, remove If the problem persists, a
the terminal from service investigation is
service. If the terminal required.
remains in service,
discontinue using the
journal printer.

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Initiate the on-site

action.
PR02:38:??:?? Internal communications error. No If a printed journal is Check the journal printer cables
The journal printer did not required for for a loose connection. Restart
respond within the allotted time. transactions, remove the terminal software.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate a service
investigation.
PR02:39:40:01 Flash error No If a printed journal is Check the journal printer cables
required for for a loose connection. Restart
transactions, remove the terminal software.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate a service
investigation.
PR02:39:40:04 The journal printer detected a Yes/Yes Take the ATM out of Make sure the printer's hinged
print head unlocked error and has service if journal record cover is in the locked position.
failed to complete the operation. of transaction is If the error persists, a service
required. If the ATM is investigation may be required.
left in-service,
discontinue using the
printer. Initiate the on-
site action.
PR02:39:44:00 Hardware error No If a printed journal is Service investigation
required for
transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using the
journal printer.

Initiate a service
investigation.
PR02:39:50:04 The journal printer detected a Yes/Yes Take the ATM out of Install a new roll of forms and
print head unlocked error and low service if journal record make sure the printer's hinged
supplies. It has failed to of transaction is cover is in the locked position.
complete the operation. required. If the ATM is If the print head unlocked error
left in-service, persists or paper low is reported
discontinue using the errantly, a service investigation
printer. Initiate the on- may be required.
site action.
PR02:39:50:07 The journal printer detected a Yes/Yes Take the ATM out of Install a new roll of forms and
jam and low supplies. It has service if journal record inspect for a possible paper
failed to complete the operation. of transaction is jam. If the jam error persists or
required. If the ATM is paper low is reported errantly, a
left in-service, service investigation may be
discontinue using the required.
printer. Initiate the on-
site action.

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PR02:39:54:00 Supply of paper is running low. A No If a printed journal is Replenish the supply of paper.
hardware error might have required for Check for a paper jam or other
occurred at the same time. transactions, remove blockage in the journal printer.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate the on-site

action.
PR02:39:60:04 The journal printer detected a Yes/Yes Take the ATM out of Install a new roll of forms and
print head unlocked error and service if journal record make sure the printer's hinged
supplies out. It has failed to of transaction is cover is in the locked position.
complete the operation. required. If the ATM is If the print head unlocked error
left in-service, persists or paper out is reported
discontinue using the errantly, a service investigation
printer. Initiate the on- may be required.
site action.
PR02:39:50:07 The journal printer detected a Yes/Yes Take the ATM out of Install a new roll of forms and
jam and supplies out. It has service if journal record inspect for a possible paper
failed to complete the operation. of transaction is jam. If the jam error persists or
required. If the ATM is paper out is reported errantly, a
left in-service, service investigation may be
discontinue using the required.
printer. Initiate the on-
site action.
PR02:39:64:00 Supply of paper has run out. A No If a printed journal is Replenish the supply of paper.
hardware error might have required for Check for a paper jam or other
occurred at the same time. transactions, remove blockage in the journal printer.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate the on-site

action.
PR02:3D:60:00 Supply of paper has run out. No If a printed journal is Replenish the supply of paper.
required for
transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using the
journal printer.

Initiate the on-site

action.
PR02:3E:00:00 1) Self-test failed (operational 1) No 1) Not applicable 1) No action is required.
command processing). The
receipt printer is not present or is 1) No 2) Not applicable 2) No action is required.
not enabled.

2) Format error detected in the

print data. The most likely cause
is an incomplete control
sequence or too much print data
between line terminators (CR or
LF).

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PR02:3E:00:01 Data error. The data error status No If a printed journal is Service investigation
could be the result of incorrect required for
print data, an incorrect software transactions, remove
device configuration, or a the terminal from
problem with XFS forms and service. If the terminal
media definitions. remains in service,
discontinue using the
journal printer.

Initiate a service
investigation.
PR02:3E:01:04 Continuous Availability spool file No Initiate the on-site Close unneeded files and
error (too many open files). action. programs.

If the problem persists, a

service investigation is
required.
PR02:3E:01:05 Continuous Availability spool file No Initiate the on-site Check the access attributes on
error (access denied). action. the journal.tmp file.

If the problem persists, a

service investigation is
required.
PR02:3E:01:08 Continuous Availability spool file No Initiate the on-site Close unneeded files and
error (not enough memory). action. programs.

If the problem persists, a

service investigation is
required.
PR02:3E:01:20 Continuous Availability spool file No Initiate the on-site Check for an editing program
error (sharing violation). action. that has the journal.tmp file
open.

If the problem persists, a

service investigation is
required.
PR02:3E:01:70 Continuous Availability spool file No Initiate the on-site Increase available disk space
error (disk full). action. by removing or deleting
unneeded files.

If the problem persists, a

service investigation is
required.
PR02:3E:40:03 The journal printer detected a Yes/Yes Leave the terminal in None
print head overheat error and has service. The printer will
failed to complete the operation continue to operate,
slower, in a degraded
mode. If the error
persists, a service
investigation is
required.
PR02:3E:40:07 Paper jam No If a printed journal is Check for a paper jam in the
required for journal printer. If the problem
transactions, remove persists, a service investigation
the terminal from is required.
service. If the terminal
remains in service,
discontinue using the
journal printer.

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Initiate the on-site

action.

PR02:3E:50:03 The receipt printer detected a Yes/Yes Leave the terminal in Install a new roll of forms. If the
print head overheat error and low service. The printer will print head overheat error
supplies. It has failed to continue to operate, persists or paper low is reported
complete the operation slower, in a degraded errantly, a service investigation
mode. If the error is required.
persists, a service
investigation is
required.
PR02:3E:50:07 Paper jam. A paper supply low No If a printed journal is Replenish the supply of paper.
condition occurred at the same required for Check for a paper jam or other
time. transactions, remove blockage in the journal printer.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate the on-site

action.
PR02:3E:60:03 The receipt printer detected a Yes/Yes Leave the terminal in Install a new roll of forms. If the
print head overheat error and service. The printer will print head overheat error
supplies out. It has failed to continue to operate, persists or paper out is reported
complete the operation slower, in a degraded errantly, a service investigation
mode. If the error is required.
persists, a service
investigation is
required.
PR02:3E:60:07 Paper jam. A paper supply out No If a printed journal is Replenish the supply of paper.
condition occurred at the same required for Check for a paper jam or other
time. transactions, remove blockage in the journal printer.
the terminal from
service. If the terminal If the problem persists, a
remains in service, service investigation is
discontinue using the required.
journal printer.

Initiate the on-site

action.
PR02:3F:00:03 Corrupted print data No If the problem persists, No action is required.
a service investigation
is required.
PR02:3F:23:30 The journal printer failed to No If the problem persists, No action is required.
respond to a command (reset a service investigation
device) within the allotted time. is required.
PR02:3F:23:31 The journal printer failed to No If the problem persists, No action is required.
respond to a command (idle a service investigation
device) within the allotted time. is required.
PR02:3F:23:34 The journal printer failed to No If the problem persists, No action is required.
respond to a command (return a service investigation
device configuration data) within is required.
the allotted time.
PR02:3F:23:37 The journal printer failed to No If the problem persists, No action is required.
respond to a command (return a service investigation
device ROM CRCs) within the is required.
allotted time.
PR02:3F:23:41 The journal printer failed to No If the problem persists, No action is required.
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respond to a command (print on a service investigation

device) within the allotted time. is required.
PR02:3F:23:42 The journal printer failed to No If the problem persists, No action is required.
respond to a command (enable a service investigation
paper advance button on printer) is required.
within the allotted time.
PR02:3F:23:43 The journal printer failed to No If the problem persists, No action is required.
respond to a command (burst a service investigation
and deliver form) within the is required.
allotted time.
PR02:3F:23:45 The journal printer failed to No If the problem persists, No action is required.
respond to a command (move to a service investigation
top of form, burst and deliver is required.
form) within the allotted time.
PR02:3F:40:40 Unexpected or unknown fault No If the problem persists, No action is required.
discontinue using the
journal printer and
initiate a service
investigation.
PR02:3F:??:?? The journal printer responded to No No action is required. Not applicable
a command with an invalid
completion status. The format is
:3F:xx:yy, where xx represents
the command code, and yy
represents the completion status
code.

The valid command codes are as

follows:

30 - reset device
31 - idle device
34 - return device configuration
data
37 - return device ROM CRCs41
- print on device
42 - enable paper advance button
on printer
43 - burst and deliver form
45 - move to top of form, burst
and deliver form

The valid completion status

codes are as follows:

31 - device idling
34 - device configuration data
37 - device ROM CRCs
39 - device hard fault
3E - device fault
3F - device warning
41 - print command completed
42 - paper advance button
enabled
43 - form burst and delivered
45 - TOF search, burst, and
deliver completed

3.22 PR03 (Electronic Data Capture Status Messages)

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This section describes the electronic data capture (EDC) fault status messages. The device type and number as it
appears in the status message is PR03. Refer to Table 3-23 for the EDC fault status messages.

Table 3-23 PR03 - EDC Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
PR03:00:00:00 EDC performed a self-test, and no Yes Not applicable No action is required.
errors occurred.
PR03:2D:50:40 EDC detected a Disk Low Yes If EDC is required for Install a formatted disk.
condition. At this point, 100 more transactions, remove
records can be written. the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:30:??:?? EDC rejected a command. The Yes Not applicable For status code :30:41:34
format is :30:yy:xx, where the verify that the data sent to the
command rejected is yy and the terminal is correct and contains
reason code is xx. only valid printable characters.
For any other printer command
The valid yy commands are as reject status, leave the terminal
follows: in-service but initiate a service
investigation.
30 - reset device
31 - idle device
34 - return device configuration
data
37 - return device CRCs
41 - print on device
42 - enable paper advance button
on printer43 - burst and deliver
form
45 - move to top of form, burst,
and deliver form

The valid xx reason codes are as

follows:

30 - invalid command for a printer

device
31 - command received out of
sequence
32 - device buffer overflow33 -
printer device ID is incorrect
34 - data format error
PR03:38:23:?? EDC failed to respond to a No If EDC is required for Service investigation
command (represented by the last transactions, remove
two digits of the status) within an the terminal from
expected period for five service. If the terminal
consecutive times during remains in service,
initialization of the device. Four discontinue using
:3F:23:?? faults should have EDC.
already been logged.

The valid commands are as

follows:

30 - reset device
31 - idle device34 - return device
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configuration data
37 - return device ROM CRCs
PR03:38:60:?? Internal communications error No If EDC is required for Service investigation
transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC.
PR03:38:62:?? EDC is not communicating with No If EDC is required for Service investigation
the system communications transactions, remove
handler. the terminal from
service. If the terminal
remains in service,
discontinue using
EDC.
PR03:38:64:?? EDC is continually rejecting No If EDC is required for Service investigation
commands (NAKing). transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC.
PR03:38:??:?? During the initialization of EDC, No If EDC is required for Service investigation
the device responded to a transactions, remove
command with an invalid the terminal from
completion status. The format is service. If the terminal
:38:yy:zz, where the command remains in service,
that was issued is yy and the discontinue using
invalid completion status is zz. EDC.

The valid yy commands are as

follows:

30 - reset device
31 - idle device
34 - return device configuration
data
37 - return device ROM CRCs.

The possible zz invalid completion

codes are as follows:

31 - device idling
34 - device configuration data
37 - device ROM CRCs39 -
device hard fault
3F - device warning fault
41 - print command completed
42 - paper advance button enabled
43 - form burst and delivered
45 - TOF search, burst, and deliver
completed
PR03:39:44:40 EDC reported an operating system Yes If EDC is required for Service investigation
fatal error when it attempted to transactions, remove
access the EDC diskette. the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until the terminal
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has been serviced.

PR03:3D:40:46 File does not exist (no local data Yes No action is required. No action is required.
file to archive; response to archive
command)
PR03:3D:40:47 Unable to access file (max Yes No action is required. Delete some of the older files.
archives [10] performed for the
day)
PR03:3D:40:48 Timeout (file locked by another Yes No action is required. No action is required.
process)
PR03:3D:40:49 Archive command disabled (user- Yes No action is required. No action is required.
specified local data file enabled in
EDCOPTN)
PR03:3D:50:40 EDC detected a Disk Out Yes If EDC is required for Install a formatted disk.
condition. transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:3D:60:40 EDC detected a Disk Full Yes If EDC is required for Install a formatted disk.
condition. transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:3D:60:41 There is no diskette in the EDC Yes If EDC is required for Install a formatted disk.
drive. transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:3D:60:42 The diskette in the EDC drive is Yes If EDC is required for Un-write protect the EDC
write- protected. transactions, remove diskette.
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until the terminal
has been serviced.
PR03:3D:60:43 The diskette in the EDC drive has Yes If EDC is required for Install a formatted diskette.
not been formatted. transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:3D:60:44 The diskette in the EDC drive Yes If EDC is required for Install a formatted diskette.
does not have an EDC file. transactions, remove
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the terminal from

service. If the terminal
remains in service,
discontinue using
EDC until a formatted
disk has been
installed.
PR03:3D:60:45 EDC detected an unknown error Yes If EDC is required for Service investigation
accessing the EDC diskette. transactions, remove
the terminal from
service. If the terminal
remains in service,
discontinue using
EDC until the terminal
has been serviced.
PR03:3E:00:00 Self-test failed (operational Yes Not applicable No action is required.
command processing). EDC is not
present or is not enabled.
PR03:3E:00:01 The system firmware detected a Yes No action is required. No action is required.
format error while processing print
data before transmission to EDC.
The most likely causes are an
incomplete escape sequence or
too much print data between line
terminators (CR or LF).
PR03:3E:01:?? Continuous Availability spool file Yes No action is required. Make sure the disk is not full,
error. that there are not too many
files open, and that the printer
The last two digits of the status temp files are not being
are an error code. Common values examined in an editor
include the following: (journal.tmp, receipt.tmp, and
edc.tmp). Otherwise, if
04 - too many open files persistent, service is required.
05 - access denied
08 - not enough memory
20 - sharing violation
70 - disk full
PR03:3F:23:?? EDC has failed to respond to a Yes No action is required. If the status is persistent, a
command (represented by the last service investigation is
two digits of the status) within an required.
expected period of time.

The valid commands are as

follows:

30 - reset device
31 - idle device
34 - return device configuration
data
37 - return device CRCs41 - print
on device
42 - enable paper advance button
on printer
43 - burst and deliver form
45 - move to top of form, burst,
and deliver form
PR03:3F:40:46 In response to an archive Yes No action is required. No action is required.
command, this message indicates
that no local data file currently
exists to be archived.
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PR03:3F:40:48 The local data file is locked and a Yes No action is required. Shut down and restart the EDC
timeout has occurred. application.
PR03:3F:40:49 A Remote Interface Command Yes No action is required. Enable the RCI by selecting
(RCI) has been sent to EDC (such the default location for the local
as archive), but the RCI interface data file. If you wish to control
has been disabled. the location of the local data
file, do not send the archive
command to EDC.
PR03:3F:??:?? EDC responded to a command No No action is required. Not applicable
with an invalid completion status.
The format is :3F:yy:zz, where the
command that was issued is yy
and the invalid completion status
is zz.

The valid yy commands are as

follows:

30 - reset device
31 - idle device 34 - return device
configuration data
37 - return device ROM CRCs
41 - print on device
42 - enable paper advance button
on printer
43 - burst and deliver form
45 - move to the top of form, burst,
and deliver form.

The possible zz invalid completion

codes are as follows:

31 - device idling
34 - device configuration data 37 -
device ROM CRCs
39 - device hard fault 41 - print
command completed
42 - paper advance button enabled
43 - form burst and delivered45 -
TOF search, burst, and deliver
completed

3.23 SD01 (Envelope Dispenser Status Messages)

This section describes the envelope dispenser fault status messages. The device type and number as it appears in
the status message is SD01. Refer to Table 3-24 for the envelope dispenser fault status messages.

NOTE

For depositors that combine deposit functionality with envelope dispensing functionality, this section
provides the status messages for the envelope dispensing functions only. For fault status messages for the
deposit functions, refer to Section 3.8.

Table 3-24 SD01 - Envelope Dispenser Status Message Descriptions

Status Sent to
Message Description Journal Network Action On-site Action
SD01:23:40:02 The consumer did not take the Yes Continue normal No action is required.
envelope in the time allowed. transaction
processing.
SD01:24:40:00 The envelope dispense Yes Continue normal No action is required.

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operation was cancelled. transaction

processing.
SD01:2D:00:01 The supply of envelopes is Yes Continue envelope Replenish the supply of
running low. dispensing. Initiate the envelopes.
on-site action.
SD01:38:40:00 The envelope dispenser is Yes Remove the envelope Check the envelope dispenser
inoperative or is not supported, dispenser from cables for a loose connection. If
or the envelope dispenser is operation. Initiate a the problem persists, a service
unlocked. service investigation. investigation is required.
SD01:38:40:01 Internal communications error Yes Remove the envelope Check the envelope dispenser
dispenser from cables for a loose connection. If
operation. Initiate a the problem persists, a service
service investigation. investigation is required.
SD01:3D:00:01 The envelope dispenser is Yes Remove the envelope Replenish the supply of
empty or missing. dispenser from envelopes.
operation. Initiate the
on-site action.
SD01:3E:00:35 A jam has occurred in the Yes Remove the envelope Clear the jam.
envelope dispenser. dispenser from
operation. Initiate the
on-site action.
SD01:3E:40:01 A device error occurred in the Yes Not applicable Check the envelope dispenser
envelope dispenser. cables for a loose connection. If
the problem persists, a service
investigation is required.
SD01:3F:40:01 Internal communications error TBD Remove the envelope Check the envelope dispenser
dispenser from cables for a loose connection. If
operation. Initiate a the problem persists, a service
service investigation. investigation is required.
SD01:3F:40:31 Envelope dispenser error. The Yes No action is required. Check the envelope dispenser
XFS SP has reported an If this problem cables for a loose connection. If
unspecified problem with the persists, initiate a the problem persists, a service
envelope dispenser. service investigation. investigation is required.

3.24 SP01 (Statement Printer Status Messages) (Opteva Only)

This section describes the statement printer fault status messages. The device type and number as it appears in the
status message is SP01. Refer to Table 3-25 for the statement printer fault status messages.

Table 3-25 SP01 - Statement Printer Status Message Descriptions

Status Sent to
Message Description DAL/Journal Network Action On-site Action
SP01:00:00:00 This is a status Yes/Yes N/A N/A
received from the
device indicating
that a self-test
was performed
and no errors
were found.
SP01:23:nn:00 The device Yes/Yes Take the statement printer out-of- Service investigation
[1] application did not service.
start a command
request within the
expected period
of time. The
device is busy or
is out-of-service.

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SP01:24:nn:00 The consumer Yes/Yes Retry the transaction at a later time No action required.
[1] has canceled the if necessary.
requested
operation.
SP01:2D:30:04 The paper supply Yes/Yes Schedule the paper replenishment. Replenish the paper supply.
is low.
SP01:2D:30:06 The ribbon Yes/Yes Schedule the ribbon cartridge Replace the ribbon cartridge.
(reserved for cartridge is replacement.
future use) [2] depleted.
SP01:2D:30:09 The print head Yes/Yes Schedule the print head Inspect the print quality.
(reserved for needs servicing. replacement. Adjust or replace the print
future use) [2] head as required.
SP01:2D:30:0D The retain bin is Yes/Yes Schedule the removal of supplies Empty the delivery module's
(reserved for almost full. from the retain bin. retain bin.
future use) [2]
SP01:38:30:nn Device timeout Yes/Yes If nn is a print command (41), do a If fault is repetitive, call
while performing retain/form feed/retain and retry the service.
command nn. transaction. If nn is a paper
There is a handling command (43, 46), retry
possible hardware the command.
or software
problem with the
printer.
SP01:38:40:nn The device Yes/Yes Take the statement printer out-of- If the command is a valid
application is not service. one for the device, try to
responding to the restart the ATM. If the
command condition persists, a service
requests. There is investigation is required.
an unknown
command, or the
device application
is not running.
SP01:39:00:00 A Flash memory Yes/Yes Remove the printer from service A service investigation is
or programming and perform the on-site action. required. There is a possible
error. There is a problem with the printer
possible hardware hardware or there is a file
problem with the access problem. Verify that
printer's control the Flash file is installed on
card or the hard drive and that the
communication installation setup paths are
cable. valid.
SP01:3A:00:0A The statement Yes/Yes Take the statement printer out of Inspect for possible paper
printer has service. Initiate on-site action. jam in cutter. If the error
detected a cut persists, a service
failure and has investigation is required.
failed to complete
the operation.
SP01:3A:00:0E The cutter has Yes/Yes If the fault is repetitive, remove the A possible cutter failure or
failed. printer from operation and call paper jam. Confirm the cutter
service. operation by printing a test
form. If the fault still exists,
call service.
SP01:3B:00:09 A print head Yes/Yes If the fault is repetitive, remove the Clear any paper debris in the
[2] stall/position printer from operation and call print head area. If the fault is
error. There is a service. repetitive, call service. There
possible paper is a possible interference
jam in the print problem between the print

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head area. head and the document

plate.
SP01:3D:nn:04 The paper supply Yes/Yes Remove the printer from service Replenish the paper supply.
[1] is out. and perform the on-site action.
SP01:3D:nn:0D The retain bin is Yes/Yes Remove the printer from service Empty the delivery module's
[1] [2] full or jammed. and perform the on-site action. retain bin. Remove any
forms that may have jammed
at the entry to the bin.
SP01:3E:00:00 If this status is Yes/Yes N/A N/A
received during an
op-commanded
self-test, the
device was
specifically
requested to do a
self-test but was
not enabled or
present.
SP01:3E:00:02 There is a top-of- Yes/Yes If the fault is repetitive, remove the Clear any paper jams in the
form sensor fault. printer from operation and call entry guide. If the fault is
The sensor is service. repetitive, call service.
stuck at black.
SP01:3E:00:03 There is a top-of- Yes/Yes If the fault is repetitive, remove the Assure that the paper is
form sensor fault. printer from operation and call loaded with the TOF marks
The sensor is service. facing downward and located
stuck at white. on the correct side. Clear
any paper jam in the print
area. If the problem is
repetitive, call service.
SP01:3E:00:05 The hinged print Yes/Yes Remove the printer from service Make sure the printers
head is unlocked and perform the on- site action. hinged print head is in the
with the thermal locked position with the
statement printer. thermal statement prnter.
SP01:3E:30:05 The hinged print Yes/Yes Remove the printer from service Make sure the printer's
head is unlocked and perform the on- site action. hinged print head is in the
with the thermal locked position with the
statement printer. thermal statement printer.
SP01:3E:nn:06 The ribbon switch Yes/Yes Remove the printer from service Verify that the ribbon
[1] [2] indicates that the and perform the on- site action. cartridge is properly installed
ribbon cartridge is and the hinge lid is fully
missing. closed. If the fault is
repetitive, call service.
SP01:3E:00:07 There is a Yes/Yes If the fault is repetitive, remove the Clear any paper jams in the
[2] delivery module printer from operation and call delivery module. If the fault
positioning fault. service. is repetitive, call service.
There may be a
paper jam in the
Delivery Module.
SP01:3E:nn:0A There may be a Yes/Yes Remove the printer from service Clear any paper jams
[1] paper jam in the and perform the on- site action. beneath the Delivery
delivery module. Module's sensors. If the fault
The sensors are is repetitive, call service.
blocked.
SP01:3E:nn:0C There is a print Yes/Yes If the fault is repetitive, remove the Clear any jams beneath the
[1] [2] head paper jam. printer from operation and call hinged lid. If the fault still
Unable to move service. appears, call service.
head to or away
from home
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sensor.

SP01:3E:40:03 The state/function Yes/Yes Check that the print file name is N/A
handler has correct and that the state/function
detected invalid or data format is correct. If the
corrupted print condition persists, service is
data in the print required.
file and was
unable to send
the data to the
printer.
SP01:3E:40:04 The state/function Yes/Yes Check that the print file name is N/A
handler could not correct and that the state/function
find the requested data format is correct. If the
print file. No print condition persists, service is
data was sent to required.
the printer.
SP01:3E:40:05 The state/function Yes/Yes Check the print data or the file. N/A
handler could not Correct the function command or
build a print data state data. If the fault persists,
buffer. The service is required.
requested print
file or print data
request size is
either too large or
is corrupted.
SP01:3E:40:30 The device Yes/Yes Take the statement printer out of N/A
application could service. Correct the function
not accept the command or state data.
command. This is
an invalid
command for this
device.
SP01:3E:40:34 The print Yes/Yes Take the statement printer out of N/A
command could service. Correct the function
not be built due to command or the state data.
improper network
command data.
There is a state or
function format
fault.
SP01:3F:00:01 There is an invalid Yes/Yes If the fault is repetitive, remove the Verify that the statement
command or printer from operation and call printer configuration is set up
sequence. There service. for the required form
is a possible dimensions. Otherwise, if
software fault, or restarting the ATM
there is a failed application does not solve
attempt to stack the problem, call service.
forms longer than
the stackers
capability.
SP01:3F:00:08 A document was Yes/Yes If the fault is repetitive, remove the Clear any jams. If the fault is
not found during printer from operation and call repetitive, call service.
the presentation service.
attempt. There is
a possible
sequence error,
paper jam in
delivery module,

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or sensor failure.
SP01:3F:00:10 Document not Yes/Yes If the fault is repetitive, call service. Check delivery area for a
[2] found during Note: This fault may be sent as part possible jam. If repetitive,
retain operation. of a terminal software attempt to verify proper operation of the
Possible jam or automatically clear a sequence midway sensor using
sequence error fault. Maintenance diagnostics.
caused by
consumer
removing form.
SP01:3F:00:11 Command Yes/Yes For print and wait operations, To allow the stacking of the
[2] aborted. The resend the command with non- forms, verify that the paper
specified form stacking operation request. Print size and printer setup is
cannot be and don't wait operations were correct.
stacked. completed with the forms not
stacked.
SP01:3F:nn:0B Difficulty locating Yes/Yes If the fault is repetitive, remove the Verify that the actual top-of-
[1] [2] the top-of- form printer from operation and call form marks match the
marks on the service. statement printer settings.
paper. The printer The settings can be checked
settings may not in Maintenance mode using
match the actual the Edit Device Parameters
form. The form command in the Installation
lengths may be menu. Correct any settings
incorrectly cut. that do not match the actual
form. If the fault persists,
call service.
SP01:3F:00:0F The midway Yes/Yes Schedule service. The statement Verify proper operation of the
sensor is not printer can be operated in the midway sensor using
operating. Unable degraded mode. Maintenance diagnostics.
to confirm retract
operations.
SP01:3F:40:31 The device is not Yes/Yes The requested network command No action required.
in the correct was not sent to the printer. A
operating mode to possible cause would be an
handle the improper attempt to operate the
network printer before the form has cleared
command the mechanism as a result of a
requested. The deliver and don't wait. Another
command is out cause would be that the printer is in
of sequence or use by CAS and the consumer did
the CAS mode is not elect to cancel the operation in
active. an expected time period.
SP01:3F:40:40 An unexpected or Yes/Yes If repetitive, take the statement No action required. Contact
unknown fault printer out of service. service if the error persists.
was returned from
the statement
printer.
SP01:3F:40:60 A document retain Yes/Yes The network should be aware that No action required.
[2] command was the consumer may not have
automatically received the requested document.
done. The
presented
documents have
been retained.

SP01:3F:40:61 A document dump Yes/Yes The network should be aware that No action required.
[2] command was the consumer may not have taken
automatically the document.
done. Present
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documents have
been dumped to
the ground.
SP01:3F:40:62 A document was Yes/Yes A document retain or dump must be No action required.
[2] presented to the performed to clear the statement
customer but was printer.
not taken in the
programmed
amount of time.
[1] nn can be any number

[2] This status message is not applicable to the thermal statement printer.

3.25 TS01 (Touch Screen Status Messages)

This section describes the touch screen fault status messages. The device type and number as it appears in the
status message is TS01. Refer to Table 3-26 for the touch screen fault status messages.

Table 3-26 TS01 - Touch Screen Status Message Descriptions

Status Sent to Network
Message Description Journal Action On-site Action
TS01:38:00:00 Internal communcations error. Yes No If it is the only consumer keyboard in the
Touch screen is out of service. action is system, shut down the terminal. If it is not,
required. reconfigure the terminal without touch
templates so consumers will not try to use the
touch screen. A service investigation is
required.
TS01:39:00:00 Memory allocation error Yes No If the terminal is still in-service, shut down the
action is terminal. A service investigation is required.
required.
TS01:3A:40:40 Controller error. Touch screen is Yes No If it is the only consumer keyboard in the
out-of-service. action is system, shut down the terminal. If it is not,
required. reconfigure the terminal without touch
templates so consumers will not try to use the
touch screen. A service investigation is
required.
TS01:3E:41:40 The touch screen has been Yes No If it is the only consumer keyboard in the
enabled the maximum number of action is system, shut down the terminal. If it is not,
times specified in the Touch required. reconfigure the terminal without touch screen
Screen Settings without receiving templates so consumers will not try to use the
any touch input. touch screen. A service investigation is
required.

3.26 VC01 (Voice Status Messages)

This section describes the voice fault status messages. The device type and number as it appears in the status
message is VC01. Refer to Table 3-27 for the voice fault status messages.

Table 3-27 VC01 - Voice Status Message Descriptions

Status Sent to Network
Message Description Journal Action On-site Action
VC01:30:??:?? A Voice command No The network No action is required.
reject. The format programmer
is :30:xx:yy, where should check
the command the screen data
rejected is xx and for voice
the reason code is commands
yy. containing

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The valid message

commands xx are numbers out of
as follows: range.

31 -
Abort/Clear/Idle
34 - Return device
configuration data
35 - Return current
status
37 - Return device
ROM CRCs
42 - Speak
(terminate current
message)
44 - Speak (do not
terminate current
message).

The valid reason

codes for yy are as
follows:

30 - Invalid
command
31 - Command
received out of
sequence32 -
Buffer overflow
33 - Device ID
incorrect34 -
Message format
error (such as a
missing field)
VC01:38:00:00 Internal No Not applicable There is a bad physical (cable) connection to the
communications voice hardware, or there is a problem with the
error hardware itself. If possible, check the integrity of the
cable connection. Also, the voice board has a strap
option (strap E5, position E-F) which, when removed,
will put the hardware in self-test and the contents of
the voice PROM will be spoken. You can also run the
voice system diagnostics.
VC01:3C:??:?? An invalid device No Not applicable No action is required.
response was
received. The
format is :3C:xx:yy,
where xx is the
response expected
and yy is the
response received.

Appendix A
Hexadecimal-to-decimal and Hexadecimal-to-binary Conversion
Refer to Table A-1 for hexadecimal-to-decimal conversion information and to Table A-2 for hexadecimal-to-binary
conversion information.

Table A-1 Hexadecimal-to-decimal

Conversion
First Digit Middle Digit Last Digit
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Hexadecimal Hexadecimal Hexdecimal

0=0 0=0 0=0
1 = 256 1 = 16 1=1
2 = 512 2 = 32 2=2
3 = 768 3 = 48 3=3
4 = 1024 4 = 64 4=4
5 = 1280 5 = 80 5=5
6 = 1536 6 = 96 6=6
7 = 1792 7 = 112 7=7
8 = 2048 8 = 128 8=8
9 = 2304 9 = 144 9=9
A = 2560 A = 160 A = 10
B = 2816 B = 176 B = 11
C = 3072 C = 192 C = 12
D = 3328 D = 208 D = 13
E = 3584 E = 224 E = 14
F = 3840 F = 240 F = 15

For example, 1A2 in hexadecimal = 256+160+2 = 418 decimal.

Table A-2
Hexadecimal-to-binary
Conversion
Binary Weights
Hex 8 4 2 1
0 = 0 0 0 0
1 = 0 0 0 1
2 = 0 0 1 0
3 = 0 0 1 1
4 = 0 1 0 0
5 = 0 1 0 1
6 = 0 1 1 0
7 = 0 1 1 1
8 = 1 0 0 0
9 = 1 0 0 1

A = 1 0 1 0
B = 1 0 1 1
C = 1 1 0 0
D = 1 1 0 1
E = 1 1 1 0
F = 1 1 1 1

Refer to the following example:

7 6 5 4 3 2 1 0 7 6 5 4 3 2 1 0 - Bit Numbers
---------------------------------
0 1 0 0 0 0 1 0 : 0 1 1 0 1 0 0 1 - Binary Conversion
---------------------------------
| 4 | | 2 | : | 6 | | 9 | - Hexadecimal Bytes

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Appendix B
911 Status Cross-reference
Use this appendix to determine the meaning of a 911 status message. This appendix contains a cross-reference list
of 911 status as compared to the MDS status. A particular 911 status may be generated by several different MDS
statuses.

First, find the 911 status in the first column of the tables in this appendix. To determine the corrective action
necessary and to obtain additional information, refer to the status definitions in Section 3.

Refer to Table B-1 for a cross-reference of 911 alarm statuses.

Table B-1 AL01 (Alarms)

911 Status MDS Statuses Description
12 00 AL01:3F:81:00 Ambush detector OFF, burglary sensor OFF, safe door CLOSED
12 01 AL01:3F:C1:00 Ambush detector OFF, burglary sensor ON, safe door CLOSED
12 02 AL01:3F:80:00 Ambush detector OFF, burglary sensor OFF, safe door OPEN
12 03 AL01:3F:C0:00 Ambush detector OFF, burglary sensor ON, safe door OPEN
12 04 AL01:3F:01:00 Ambush detector ON, burglary sensor OFF, safe door CLOSED
12 05 AL01:3F:41:00 Ambush detector ON, burglary sensor ON, safe door CLOSED
12 06 AL01:3F:00:00 Ambush detector ON, burglary sensor OFF, safe door OPEN
12 07 AL01:3F:40:00 Ambush detector ON, burglary sensor ON, safe door OPEN

Refer to Table B-2 for a cross-reference of 911 card reader statuses.

Table B-2 CR01 (Card Reader)

911 Status MDS Statuses Description
2> 02 CR01:3F:40:42 Solicited write track 3 error
CR01:3F:40:53 Solicited write track 1 error
CR01:3F:40:55 Solicited write track 2 error
2= 81 CR01:23:00:00 Consumer timeout
2= 84 CR01:3F:42:40 Read conditions cannot be satisfied.
CR01:3F:48:40 Card is jammed in the card reader.
CR01:3F:60:48 Card partially inserted repeatedly or for a length of time.
2= ?: or 15 CR01:38:00:00 Card reader is unavailable or inoperative.
?: CR01:38:62:40 Self-test open failure
CR01:3E:00:00 Network error. The card reader was directed to perform an operation that it does not
have the capability to do.
CR01:3E:44:40 Card retain bin is full.
CR01:3E:48:40 Card is jammed in the card reader.
CR01:3E:58:60 Card is jammed in the card reader.
15 81 CR01:3F:40:41 Unsolicited card retain occurred.
15 84 CR01:23:00:00 Consumer timeout
CR01:3E:42:40 Read conditions cannot be satisfied.
CR01:3E:60:48 Card partially inserted repeatedly or for a length of time.
17 02 CR01:3E:40:42 Unsolicited write track 3 error
CR01:3E:40:53 Unsolicited write track 1 error
CR01:3E:40:55 Unsolicited write track 2 error

Refer to Table B-3 for a cross-reference of 911 cash dispenser statuses.

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Table B-3 DI01 or D901 (Cash Dispenser)

MDS
911 Status Statuses Description
28 0080HHLL04040000 (HI) or DI01:3E:03:03 Consumer did not take all the bills.
28 8000HHLL04040000 (LO)
28 0180HHLL00000000 (HI) or DI01:3A:38:31 Dispense timeout
28 8001HHLL00000000 (LO)
28 0180HHLL00000020 (HI) or DI01:38:00:00 Internal communications error
28 8001HHLL00000010 (LO)
28 0180HHLL00000200 (HI) or DI01:3D:33:35 Cash dispenser rejected a command.
28 8001HHLL00000100 (LO) DI01:3E:02:00 Cash dispenser attempted a dispense with the safe door
open.
DI01:3F:31:37 Cash unit 1 is empty or inoperative.
DI01:3F:31:38 Cash unit 2 is empty or inoperative.
DI01:3F:31:39 Cash unit 3 is empty or inoperative.
DI01:3F:32:30 Cash unit 4 is empty or inoperative.
28 0180HHLL08080000 (HI) or DI01:3D:37:39 Reject container is missing or inoperative.
28 8001HHLL08080000 (LO)
28 0181HHLL00000000 (HI) or DI01:3F:36:35 Cassettes have been shuffled.
28 8101HHLL00000000 (LO)
28 0181HHLL00000002 (HI) or DI01:3F:33:36 Unidentified cassette in the cash dispenser.
28 8101HHLL00000002 (LO)
28 0381HHLL00000001 (HI) or DI01:3A:35:39 Hardware error
28 8103HHLL00000001 (LO)
28 0484HHLL00000<00 (HI) or 28 DI01:3D:37:38 Reject container is full.
8404HHLL00000<00 (LO)
28 9080HHLL00000000 (HI) or DI01:2D:0?:0? Cash supply low. The format is :2D:0m:0n, where m and n
28 8090HHLL00000000 (LO) indicate the denominations that are running low.

Refer to Table B-4 for a cross-reference of 911 depositor statuses.

Table B-4 DP01 (Depositor)

911 Status MDS Statuses Description
2: 0100 DP01:3F:42:80 Deposit printer is inoperative
DP01:3F:42:81 Unspecified printer error
DP01:3F:42:85 Unspecified gate error
DP01:3F:42:86 Unspecified transport error
DP01:3F:42:87 Envelope is the wrong size
2: 0200 DP01:3D:50:6F Deposit cassette is nearly full
2: 0400 DP01:38:00:00 Internal communications error
DP01:3E:42:40 Envelope is jammed in the transport or is present in the transport.
2: 0800 DP01:3D:60:6C Deposit cassette is inoperative
DP01:3D:60:7C Deposit cassette is absent
2: 1000 DP01:23:00:02 Device timeout
DP01:24:00:00 Consumer cancel

Refer to Table B-5 for a cross-reference of 911 cash presenter statuses.

Table B-5 DR01 (Cash Presenter)

911 Status MDS Statuses Description
29 00 DR01:3A:33:41 The cash was not presented but is in the transport and may be vulnerable. Transaction
subject to verification", do not reverse the transaction amount.
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DR01:3A:37:41 Hardware error

29 04 DR01:23:00:01 Consumer timeout
DR01:23:00:30 Money not removed
DR01:38:00:00 Internal communications error
DR01:3A:41:40 Cannot present the cash
29 07 DR01:3F:30:41 No bills to present
29 40 DR01:3F:00:40 Forgotten cash has been removed
(solicited) or
2< 40
(unsolicited)

Refer to Table B-6 for a cross-reference of 911 consumer keypad statuses.

Table B-6 KE01 (Consumer Keypad)

911 Status MDS Statuses Description
15 06 KE01:3F:00:C0 Stuck key

Refer to Table B-7 for a cross-reference of 911 receipt printer statuses.

Table B-7 PR01 (Receipt Printer)

911 Status MDS Statuses Description
14 820700 PR01:39:40:01 Hardware error
PR01:3E:40:06 Dump error
PR01:3E:40:07 Paper jam
PR01:3E:40:08 Deliver error
PR01:3E:40:09 Cut error
PR01:3E:50:07 Paper jam and paper supply low
PR01:3E:50:08 Deliver error and paper supply low
PR01:3E:50:09 Cut error and paper supply low
PR01:3E:60:07 Paper jam and paper supply out
PR01:3E:60:08 Deliver error and paper supply out
PR01:3E:60:09 Cut error and paper supply out
14 820800 PR01:3C:42:00 Cannot detect a top-of-form mark
14 822000 PR01:3D:40:05 Reject bin is full.
PR01:3D:60:00 Paper supply out
14 824100 PR01:38:23:?? Printer failed to respond within the allotted time
PR01:38:30:?? to PR01:38:37:?? During initialization, the printer responded with an invalid status.
PR01:38:51:?? Printer is not communicating
PR01:38:60:?? Printer failed to initialize
PR01:38:62:?? Printer is not communicating
PR01:38:??:?? Printer failed to respond within the allotted time
14 828000 PR01:2D:50:00 Paper supply low

Refer to Table B-8 for a cross-reference of 911 journal printer statuses.

Table B-8 PR02 (Journal Printer)

911 Status MDS Statuses Description
14 810007 or PR02:39:44:00 Hardware error
22 810007 PR02:39:54:00 Paper supply low and possible hardware error
PR02:39:64:00 Paper supply out and possible hardware error

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14 810020 or PR02:2D:50:00 Paper supply low

22 810020 PR02:3D:60:00 Paper supply out
14 810041 or PR02:38:23:?? Printer failed to respond within the allotted time.
22 810041 PR02:38:30:?? to PR02:38:37:?? During initialization, the printer responded with an invalid status.
PR02:38:60:?? Printer failed to initialize
PR02:38:62:?? Printer is not communicating
PR02:38:??:?? Printer failed to respond within the allotted time
14 910000 or PR02:30:??:?? Printer rejected a command
22 910000 PR02:3E:00:01 Data error
PR02:3F:00:03 Corrupted print data
PR02:3F:23:?? Printer failed to respond within the allotted time
PR02:3F:??:?? Printer responded with an invalid completion status

Refer to Table B-9 for a cross-reference of 911 electronic data capture statuses.

Table B-9 PR03 (Electronic Data Capture)

911 Status MDS Statuses Description
14 810007 or PR03:39:44:40 EDC reported an RMX fatal error when it attempted to access the EDC diskette.
22 810007
14 810020 or PR03:3D:40:46 File does not exist
22 810020 PR03:3D:40:47 Unable to access file (max archives performed for the day)
PR03:3D:40:48 Timeout (file locked by another process)
PR03:3D:40:49 Archive command disabled
PR03:3D:50:40 EDC detected a Disk Low condition. At this point, 100 more records can be written.
PR03:3D:60:40 EDC detected a Disk Full condition
PR03:3D:60:41 There is no diskette in the EDC drive
PR03:3D:60:42 The diskette in the EDC drive is write-protected
PR03:3D:60:43 The diskette in the EDC drive has not been formatted
PR03:3D:60:45 EDC detected an unknown error accessing the EDC diskette
14 810041 or PR03:38:23:?? Failed to respond to command yy within an expected period for five consecutive times
22 810041 during initialization of the EDC.
PR03:38:60:?? Internal communications error
PR03:38:62:?? Not communicating with the system communications handler
PR03:38:64:?? Continually rejecting commands (NAKing)
PR03:38:??:?? During initialization, the EDC responded to a command with an invalid completion
status. The command that was issued is yy and the invalid completion status is zz.

Appendix C
912 Status Cross-reference
Use this appendix to determine the meaning of a 912 status message. This appendix contains a cross-reference list
of 912 status as compared to the MDS status. A particular 912 status may be generated by several different MDS
statuses.

First find the 912 status in the first column of the tables in this section. To determine the corrective action necessary
and to obtain additional information, refer to the status definitions in Section 3.

Refer to Table C-1 for a cross-reference of 912 alarms statuses.

Table C-1 AL01 (Alarms)

912 Status MDS Statuses Description

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12 00 AL01:3F:81:00 Ambush detector OFF, burglary sensor OFF, safe door CLOSED
12 01 AL01:3F:C1:00 Ambush detector OFF, burglary sensor ON, safe door CLOSED
12 02 AL01:3F:80:00 Ambush detector OFF, burglary sensor OFF, safe door OPEN
12 03 AL01:3F:C0:00 Ambush detector OFF, burglary sensor ON, safe door OPEN
12 04 AL01:3F:01:00 Ambush detector ON, burglary sensor OFF, safe door CLOSED
12 05 AL01:3F:41:00 Ambush detector ON, burglary sensor ON, safe door CLOSED
12 06 AL01:3F:00:00 Ambush detector ON, burglary sensor OFF, safe door OPEN
12 07 AL01:3F:40:00 Ambush detector ON, burglary sensor ON, safe door OPEN

Refer to Table C-2 for a cross-reference of 912 card reader statuses.

Table C-2 CR01 (Card Reader)

912
Status MDS Statuses Description
2> 0040 CR01:3F:42:40 Read conditions cannot be satisfied.
CR01:3F:48:40 Card is jammed in the card reader.
CR01:3F:60:48 Card was partially inserted repeatedly or for a length of time.
2> 008< CR01:3F:40:42 Solicited write track 3 error
CR01:3F:40:53 Solicited write track 1 error
CR01:3F:40:55 Solicited write track 2 error
2> 0082 CR01:38:00:00 Card reader is unavailable or inoperative.
CR01:38:62:40 Selt-test open failure
2= 0190 CR01:3E:00:00 Network error. The card reader was directed to perform an operation that it does not have
the capability to do.
2> 4081 CR01:23:00:00 Consumer timeout
2> 8082 CR01:3E:44:40 Card retain bin is full.
CR01:3E:48:40 Card is jammed in the card reader.
CR01:3E:58:60 Card is jammed in the card reader.
15 ?: CR01:38:00:00 Card reader is unavailable or inoperative.
CR01:38:62:40 Selt-test open failure
CR01:3E:00:00 Network error. The card reader was directed to perform an operation that it does not have
the capability to do.
CR01:3E:44:40 Card retain bin is full.
CR01:3E:48:40 Card is jammed in the card reader.
CR01:3E:58:60 Card is jammed in the card reader.
15 81 CR01:3F:40:41 Unsolicited card retain occurred.
15 84 CR01:23:00:00 Consumer timeout
CR01:3E:42:40 Read conditions cannot be satisfied.
CR01:3E:60:48 Card was partially inserted repeatedly or for a length of time.
17 82 CR01:3E:40:42 Unsolicited write track 3 error
CR01:3E:40:53 Unsolicited write track 1 error
CR01:3E:40:55 Unsolicited write track 2 error

Refer to Table C-3 for a cross-reference of 912 cash dispenser statuses.

Table C-3 DI01 or D901 (Cash Dispenser)

MDS
912 Status Statuses Description
2? 0000 DI01:2D:0?:0? Cash supply low. The format is :2D:0m:0n, where m and n indicate the
denominations.
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2? 0175 or 2? DI01:3F:31:37 Cash unit 1 is empty or inoperative.

5175
2? 0185 or 2? DI01:3F:31:38 Cash unit 2 is empty or inoperative.
5185
2? 0195 or 2? DI01:3F:31:39 Cash unit 3 is empty or inoperative.
5195
2? 0205 or 2? DI01:3F:32:30 Cash unit 4 is empty or inoperative.
5205
2? 0354 or 2? DI01:3D:33:35 Cash dispenser rejected a command.
5354 DI01:3E:02:00 Cash dispenser attempted a dispense with the safe door open.
2? 0363 or 2? DI01:3F:33:36 Unidentified casette in the cash dispenser.
5363
2? 0592 or 2? DI01:3A:35:39 Hardware error
5592
2? 0654 or 2? DI01:3F:36:35 Cassettes in the cash dispenser have been shuffled.
5654
2? 0782 or 2? DI01:3D:37:38 Reject container is full.
5782
2? 0793 or 2? DI01:3D:37:39 Reject container is missing or inoperative.
5793
2? 0812 or 2? DI01:3A:38:31 Dispense timeout
5812
2? 0912 or 2? DI01:38:00:00 Internal communications error
5912
2? 1000 DI01:3E:03:03 Consumer did not take all the bills.

Refer to Table C-4 for a cross-reference of 912 depositor statuses.

Table C-4 DP01 (Depositor)

912 Status MDS Statuses Description
2A 010000 DP01:3F:42:80 Deposit printer is inoperative.
DP01:3F:42:81 Unspecified printer error
DP01:3F:42:85 Unspecified gate error
DP01:3F:42:86 Unspecified transport error
DP01:3F:42:87 Envelope is the wrong size.
2A 020000 DP01:3E:40:7C Deposit gate did not open
2A 100000 DP01:23:00:02 Device timeout
2A 101000 DP01:24:00:00 Consumer cancel
2A 400000 DP01:38:00:00 Internal communications error
DP01:3D:50:6F Deposit cassette is nearly full
DP01:3E:42:40 Envelope jammed or present in the transport
2A 480000 DP01:3D:60:6C Deposit cassette is inoperative
DP01:3D:60:7C Deposit container is absent

Refer to Table C-5 for a cross-reference of 912 cash presenter statuses.

Table C-5 DR01 (Cash Presenter)

912 Status MDS Statuses Description
2@ 00 DR01:3A:33:41 The cash was not presented but is in the transport and may be vulnerable. Transaction
subject to verification", do not reverse the transaction amount.
DR01:3A:37:41 Hardware error

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2@ 04 DR01:23:00:01 Consumer timeout

DR01:23:00:30 Money not removed
DR01:38:00:00 Internal communications error
DR01:3A:41:40 Cannot present the cash.
DR01:3F:30:41 No bills to present
@ 40 DR01:3F:00:40 Forgotten cash has been removed
(solicited) or
< 40
(unsolicited)

Refer to Table C-6 for a cross-reference of 912 consumer keypad statuses.

Table C-6 KE01 (Consumer Keypad)

912 Status MDS Statuses Description
15 06 KE01:3F:00:C0 Stuck key

Refer to Table C-7 for a cross-reference of 912 receipt printer statuses.

Table C-7 PR01 (Receipt Printer)

912 Solicited 912 Unsolicited
Status Status MDS Statuses Description
22 820700 14 820700 PR01:39:40:01 Hardware error
PR01:3E:40:06 Dump error
PR01:3E:40:07 Paper jam
PR01:3E:40:08 Deliver error
PR01:3E:40:09 Cut error
PR01:3E:50:07 Paper jam and paper supply low
PR01:3E:50:08 Deliver error and paper supply low
PR01:3E:50:09 Cut error and paper supply low
PR01:3E:60:07 Paper jam and paper supply out
PR01:3E:60:08 Deliver error and paper supply out
PR01:3E:60:09 Cut error and paper supply out
22 820800 14 820800 PR01:3C:42:00 Cannot detect a top-of-form mark
22 822000 14 822000 PR01:3D:40:05 Reject bin is full
PR01:3D:60:00 Paper supply out
22 828000 14 828000 PR01:2D:50:00 Paper supply low
22 824100 14 824100 PR01:38:23:?? Printer failed to respond within the allotted time
PR01:38:30:?? to During initialization, the printer responded with an
PR01:38:37:?? invalid status.
PR01:38:51:?? Printer is not communicating
PR01:38:60:?? Printer failed to initialize
PR01:38:62:?? Printer is not communicating
PR01:38:??:?? Printer failed to respond within the allotted time.
22 920000 14 920000 [2] PR01:23:00:00 Consumer timeout
[2] PR01:30:??:?? Printer rejected a command
[2] PR01:3E:00:01 Data error
[2] PR01:3F:23:?? Printer failed to respond within the allotted time.
PR01:3F:40:0A No receipt to deliver
PR01:3F:40:0B No receipt to retain

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[2] PR01:3F:40:40 Unexpected or unknown fault
[1] PR01:3F:40:60 Document retained
[1] PR01:3F:40:61 Document dumped
[2] PR01:3F:??:?? Printer responded with an invalid completion status.
[1] A solicited status does not occur for this MDS status. Only the unsolicited status occurs.

[2] An unsolicited status does not occur for this MDS status. Only the solicited status occurs.

Refer to Table C-8 for a cross-reference of 912 journal printer statuses.

Table C-8 PR02 (Journal Printer)

912 Status MDS Statuses Description
14 810007 or 22 PR02:39:44:00 Hardware error
810007 PR02:39:54:00 Paper supply low and possible hardware error
PR02:39:64:00 Paper supply out and possible hardware error
14 810020 or 22 PR02:2D:50:00 Paper supply low
810020 PR02:3D:60:00 Paper supply out
14 810041 or 22 PR02:38:23:?? Printer failed to respond within the allotted time
810041 PR02:38:30:?? to During initialization, the printer responded with an invalid
PR02:38:37:?? completion status.
PR02:38:60:?? Printer failed to initialize
PR02:38:62:?? Printer is not communicating
PR02:38:??:?? Printer failed to respond within the allotted time
14 910000 or 22 PR02:30:??:?? Printer rejected a command
910000 PR02:3E:00:01 Data error
PR02:3F:00:03 Corrupted print data
PR02:3F:23:?? Printer failed to respond within the allotted time
PR02:3F:??:?? Printer responded with an invalid completion status

Refer to Table C-9 for a cross-reference of 912 electronic data capture statuses.

Table C-9 PR03 (Electronic Data Capture)

912 Status MDS Statuses Description
14 810007 or 22 PR03:39:44:40 EDC reported an RMX fatal error when it attempted to access the EDC
810007 diskette.
14 810020 or 22 PR03:3D:40:46 File does not exist.
810020 PR03:3D:40:47 Unable to access file (max archives performed for the day)
PR03:3D:40:48 Timeout (file locked by another process)
PR03:3D:40:49 Archive command disabled
PR03:3D:50:40 EDC detected a disk low condition. At this point, 100 more records can be
written.
PR03:3D:60:40 EDC detected a disk full condition.
PR03:3D:60:41 There is no diskette in the EDC drive.
PR03:3D:60:42 The diskette in the EDC drive is write-protected.
PR03:3D:60:43 The diskette in the EDC drive has not been formatted.
PR03:3D:60:45 EDC detected an unknown error accessing the EDC diskette.

Appendix D
English-language Status Messages

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English-language status messages appear on the journal printer to help the terminal operator determine the outcome
of an abnormal transaction without having to interpret the MDS status.

Use Table D-1 to find status messages in Section 3 that may appear because of the same fault that caused the
English-language message to print.

The table has the following columns:

The English-language message that appears on the journal printer. The table is arranged in alphabetical order
by the English-language messages.
The MDS status messages that may appear because of the same fault that caused the English-language
message to print.
The device table in Section 3 where you can find descriptions of the status messages.

Table D-1 English-language Status Messages

English-language Message Status Message Device
Bills Dumped nn DR01:3F:46:?? Cash presenter - Table 3-10
Card Entry Blocked - Card in Slot CR01:3E:60:48 Card reader - Table 3-5
Card Jam CR01:3E:48:40, CR01:3E:58:60 Card reader - Table 3-5
Card Retained CR01:3F:40:41 Card reader - Table 3-5
Cass Shuffle DI01:3F:36:35 Cash dispenser - Table 3-6
Check for Empty Cass 1 DI01:3D:31:37, DI01:3F:31:37 Cash dispenser - Table 3-6
Check for Empty Cass 2 DI01:3F:31:38 Cash dispenser - Table 3-6
Check for Empty Cass 3 DI01:3F:31:39 Cash dispenser - Table 3-6
Check for Empty Cass 4 DI01:3F:32:30 Cash dispenser - Table 3-6
Command Reject SD01:3F:40:31 Envelope dispenser - Table 3-24
Command Rejected PR01:30:??:?? Receipt printer - Table 3-21
Customer Cancel SD01:24:40:00 Envelope dispenser - Table 3-24
Customer Timeout DR01:23:00:01 Cash presenter - Table 3-10
Customer timeout due to CAS SD01:23:40:02 Envelope dispenser - Table 3-24
Cut failure PR01:3E:40:09 Receipt printer - Table 3-21
Cut failure and low supplies PR01:3E:50:09 Receipt printer - Table 3-21
Cut failure and supplies out PR01:3E:60:09 Receipt printer - Table 3-21
Denom Error/Cass Missing DI01:3D:33:35 Cash dispenser - Table 3-6
Deposit Cancel DP01:24:00:00 Depositor - Table 3-7
Deposit Cass Absent DP01:3D:60:7C Depositor - Table 3-7
Deposit Cass Full DP01:3D:50:7F, DP01:3E:40:7C Depositor - Table 3-7
Deposit Jam DP01:3E:42:40 Depositor - Table 3-7
Deposit Jam - Gate DP01:3C:42:7F Depositor - Table 3-7
Deposit Timeout DP01:23:00:02 Depositor - Table 3-7
Depositor Comm Problem DP01:38:00:00 Depositor - Table 3-7
Dispense Error - Call Service DI01:3A:38:31 Cash dispenser - Table 3-6
Divert Cass Absent DI01:3D:37:39 Cash dispenser - Table 3-6
Divert Cass Full DI01:3D:37:38 Cash dispenser - Table 3-6
Document dumped PR01:3F:40:61 Receipt printer - Table 3-21
Document presented and not taken PR01:23:00:00 Receipt printer - Table 3-21
Document retained PR01:3F:40:60 Receipt printer - Table 3-21
Door Not Opened - Clear Pocket DR01:23:00:01 Cash presenter - Table 3-10
Equipment failure SD01:38:40:01 Envelope dispenser - Table 3-24

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Equipment fault DI01:3A:35:39 Cash dispenser - Table 3-6

TS01:38:00:00, TS01:3A:40:40 Touch screen - Table 3-26
LT01:38:00:00 Indicators and contacts - Table 3-17
Flash corrupted error PR01:39:40:01 Receipt printer - Table 3-21
Format error in print data PR01:3E:00:01 Receipt printer - Table 3-21
Improper network command data SD01:3E:40:01 Envelope dispenser - Table 3-24
Incorrect command response PR01:38:??:??, PR01:3F:??:?? Receipt printer - Table 3-21
Low supplies PR01:2D:50:00 Receipt printer - Table 3-21
Media Jam At Exit SD01:3E:00:35 Envelope dispenser - Table 3-24
Media Supply Low SD01:2D:00:01 Envelope dispenser - Table 3-24
Media Supply Out SD01:3D:00:01 Envelope dispenser - Table 3-24
Memory allocation error TS01:39:00:00 Touch screen - Table 3-26
No document to deliver PR01:3F:40:0A Receipt printer - Table 3-21
No document to retain PR01:3F:40:0B Receipt printer - Table 3-21
No input from Touch Screen TS01:3E:41:40 Touch screen - Table 3-26
No Response to Command SD01:38:40:00 Envelope dispenser - Table 3-24
OS/2 error... PR01:3E:00:?? Receipt printer - Table 3-21
Present failure PR01:3E:40:08 Receipt printer - Table 3-21
Present failure and low supplies PR01:3E:50:08 Receipt printer - Table 3-21
Present failure and supplies out PR01:3E:60:08 Receipt printer - Table 3-21
Presented money forgotten DR01:23:00:30 Cash presenter - Table 3-10
Printer data corrupt PR01:3F:00:03 Receipt printer - Table 3-21
Printer failed to initialize PR01:38:60:?? Receipt printer - Table 3-21
Printer is not communicating PR01:38:51:??, PR01:38:62:?? Receipt printer - Table 3-21
Printer response timeout PR01:38:23:?? Receipt printer - Table 3-21
Purge failure PR01:3E:40:06 Receipt printer - Table 3-21
Purge failure and low supplies PR01:3E:50:06 Receipt printer - Table 3-21
Purge failure and supplies out PR01:3E:60:06 Receipt printer - Table 3-21
Retain bin full PR01:3D:40:05 Receipt printer - Table 3-21
Sensor Not Blocked After Dispense DR01:3F:30:41 Cash presenter - Table 3-10
State/Function format fault CR01:3E:00:40 Card reader - Table 3-5
Successful self-test PR01:00:00:00 Receipt printer - Table 3-21
Supplies out PR01:3D:60:00 Receipt printer - Table 3-21
Timeout on command... PR01:3F:23:?? Receipt printer - Table 3-21
Timing Wheel Error - Call Service DI01:3A:35:39 Cash dispenser - Table 3-6
TOF stuck white PR01:3C:42:00 Receipt printer - Table 3-21
Transport exit jam PR01:3E:40:07 Receipt printer - Table 3-21
Transport exit jam and low supplies PR01:3E:50:07 Receipt printer - Table 3-21
Transport exit jam and supplies out PR01:3E:60:07 Receipt printer - Table 3-21
Unable to run self-test, printer not enabled PR01:3E:00:00 Receipt printer - Table 3-21
Unexpected or unknown fault PR01:3F:40:40 Receipt printer - Table 3-21
Unknown Cass Code DI01:3F:33:36 Cash dispenser - Table 3-6

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