CHAPTER # 1

Executive Summary

This report aims at providing an overall description of General Banking Operations of

Mutual Trust Bank. Before going to the description, it is mandatory to know something
about the organization, its core products that it offers to its customers.

Thats why; first of all, I made an overview of the organization, Mutual Trust Bank
Limited, where I had completed my internship program. Here I tried to focus the banks
history of origination, its mission and vision, major departments and business units and
major products and services. Then I said something about conceptual framework of
general banking. When we think about general banking its means we are generalize the
overall banking activity.

The Mutual Trust Bank Dilkusha Branch where I was to perform my job responsibility is
the next section, gave my concentration. Here I focused on the activities that were
involved with that branch and process flow of work of that department. The whole things
were done by a process by the different team with whom I worked. I also gave a vivid
description of the products those are offered by Mutual Trust Bank Dilkusha branch.
They basically offered to open different account to the Bangladeshi resident/non resident
lived in Bangladesh or elsewhere.

Finally I got some findings from the analysis of the remittance behavior of Mutual Trust
Bank Ltd. Then I conclude my report saying some recommendations.

1
Introduction
Banking Industry is one of the most promising industries of our country. The importance
of the sector revealed through its contribution in the economic growth of the country.
This sector accelerates the economic growth through mobilizing funds from surplus unit
to the deficit unit. Banking Industry is moving towards rapid changes due to
technological innovation and diversified needs of the customers.

Every bank deals with the most important factor of the economy i.e. Money. It flows
funds from surplus unit to deficit unit and through this it facilitated the efficient
allocation of the resources as well as accelerated economic growth. This sector is moving
towards new dimension as it is changing fast due to competition, deregulation, financial,
reforms.

Origin of the Report

The report entitled Performance Evaluation of Mutual Trust Bank Limited has been
prepared as a partial fulfillment of MBA program authorized by the supervisor, Faculty of
Business administration, Eastern University.

After completing my Masters of Business Administration (MBA), I wanted to complete

my Internship program from a reputed Bank which would be helpful for my future
professional career. I got the opportunity to perform my internship in the MTB. I was sent
to Dilkusha Branch. It was three months practical orientation program. This report is
originated as the requirement of MTB.

2
Objectives of study
Broad Objective

To measure the overall performance of MTB.

To have some practical exposures that will be helpful for my future career

To make a bridge between the theories and practical procedures of banks.

To gain practical knowledge by working in different desks.

To observe the working environment in commercial banks.

To make myself more confident and active in future to handle my job.

Specific Objective

To visualize the performance of MTB Gulshan Branch

To know the work process and monitoring system of MTB Gulshan Branch
To access the key performance indicator of the Gulshan Branch
To know the performance of the bank through mathematical analysis.

Sources of data

In order to make the report more meaningful and presentable, two sources of data and
information have been used widely.

The Primary Sources are as follows:

Face-to-face conversation with the respective officers and staffs of the

Branch.

Informal conversation with the clients.

Practical work exposures from the different desks of the departments of

the Branch covered.

3
 The Secondary Sources of data and information are:

Annual Report of MTB

Different Procedure Manual, published by MTB.

Different circular sent by Head Office of MTB and Bangladesh Bank.

Data Processing:
In order to process the data MS Excel has been used to analyze the data and to prepare
the graphical presentation

Methodology

The study is a result of the discussion with my supervisor.

Interviewed with some of clients.
Sent some questionnaires to the selected Officers
Studied different circulars and files of the bank
I hope these criteria will be enough to find out different pictures of financial performance
of the MTB.

Limitations

Limitation the time, it was one of the most important factors to know all activities of
the branch and prepare the report.
It was very difficult to collect the information from various personnel for their job
constraint

Every organization has their own secrecy that is not revealed to others. While
collecting data i.e. interviewing the employees, they did not disclose much
information for the sake of the confidentiality of the organization.
Another limitation of this report is Banks policy of not disclosing some data and
information for obvious reason, which could be very much useful.

4
 Because of the limitation of information, some assumption was made. So there
may be some personal mistake in the report.

Composition of the Report

This is a short report covering all that I experienced while working at bank. The report
has seven parts.

The first chapter is the introductory chapter.

The second chapter contains information about MTB.

The third chapter gives information about Dilkusha branch where I have worked.

Job as an internee is described in fourth part

In fifth chapter general banking is described

Sixth chapter is about findings and recommendations

The last part named conclusions ends the report.

5
 CHAPTER # 2

Mutual Trust Bank at a glance

Mutual Trust Bank Ltd. is one of the renowned and scheduled private commercial bank
of Bangladesh. The company was incorporated on September 29, 1999 under the
Companies Act 1994 as a public company limited by shares for carrying out all kinds of
banking activities with Authorized Capital of Tk. 38,00,000,000 divided into 38,000,000
ordinary shares of Tk.100 each.
The Company was also issued Certificate for Commencement of Business on the same
day and was granted license on October 05, 1999 by Bangladesh Bank under the Banking
Companies Act 1991 and started its banking operation on October 24, 1999. As envisaged
in the Memorandum of Association and as licensed by Bangladesh Bank under the
provisions of the Banking Companies Act 1991, the Company started its banking
operation and entitled to carry out the following types of banking business:
i) All types of commercial banking activities including Money Market
operations.

ii) Investment in Merchant Banking activities.

iii) Investment in Company activities.

iv) Financiers, Promoters, Capitalists etc.

The Company (Bank) operates through its Head Office at Gulshan and 62 branches and
14 SME Service Centers.

MTB Mission
We aspire to be the most admired financial institution in the country, recognized as a
dynamic, innovative and client focused company that offers an array of products and
services in the search for excellence and to create an impressive economic value.

MTB Vision

6
To be the bank of 1st choice by creating exceptional value for our clients, investors and
employees

Organogram of MTB

Managing Director (MD)

Deputy Managing Director (DMD)

Senior Executive Vice President (SEVP)

Executive Vice President (EVP)

Senior Vice President (SVP)

Vice President (VP)

Senior Assistant Vice President (SAVP)

Assistant Vice President (AVP)

First Assistant Vice President (FAVP)

Junior Assistant Vice President

Executive Officer (EO)

Senior Officer (SO)

Officer

Junior Officer (JO)

7
 Assistant Officer (AO)

The above mentioned organogram is for mutual Trust Bank Ltd. All operational activities

are done by the chain of command which is flows from the top level to lower level. All

the employees follow their seniors instructions. All the commands are made by the

Gulshan head office of the bank.

In MTB Dilkusha Branch the manager Md.Khalid Mahmood Khan who is the senior vice

president give the instructions to junior employees. The assistant vice president

Md.Mahabubur Rahman monitors all the employees work and give reports to the branch

manager. All operational departments have an in charge that solves the divisional

activities. This is the management process of the branch.

8
 CHAPTER # 3

Overview of MTB Dilkusha Branch

I have worked in MTB Dilkusha branchs General Banking department as an internee.

Lets see the overview of the branch. It is one of the profitable branches of Mutual Trust

Bank. .

General Banking & Accounts Department

A bank is a financial institution whose primary activity is to act as a payment negotiator

for customers and to borrow and lend money. They deposits money from investors and

lend that money in different sectors. General Banking is the primary activities of banking.

General banking activities which is done by the accounts department has some sections in

the branch according to activities. The sections are:

Customer service section

New account opening/ account closing and account maintenance section

Remittance section (Payment Order issue/ Collection, Demand draft issue/

collection, T.T issue/collection, OBC/IBC collection, Endorsement etc.

Cash department

Cash department deals with liquid money. They receive cash money from clients and

also provide cash money according to clients demand. In MTB Dilkusha branch has a

9
separate cash departments. Here they operate with the cash money such as cash receive,

cash payment, cash count etc.

Clearing department

Collection of Cheques, drafts etc. on behalf of its customers in one of the basic function

of a commercial bank. The department which performs this function is known as clearing

department. Clearing house is the assembly of locally operating banks under the

supervision of Bangladesh Bank for exchanging cheque, draft, pay order, warrant and

other demand instruments. Mutual Trust Bank is also a recognized member of clearing

house..The Principal Branch of Mutual Trust Bank acts as the agent for clearing house of

the Bangladesh Bank.

Credit & Advance Department

Lending money is the main activities of a bank and which department operates for

lending money in different sectors called Credit & Advance department. This department

has lots of activities, such as borrower selection; approve loan/credit proposal, credit risk

management, loan recovery etc.

Foreign exchange department

For settlement of debts of international transactions in between nations there has evolved

a economic science which deals with the means and methods by which rights to wealth in

one countrys current are converted into rights to wealth in terms of another countys

currency, known as Foreign Exchange. In the bank department serves for these activities

called Foreign Exchange Department.

10
 CHAPTER# 4

Job as an internee in MTB

Job description

As per my appointment letter my job description mentioned that an intern will working

under the direct supervision of MTBL Dilkusha Branch and in the special project t

assigned by supervisor. Apart from project work intern are required to assist supervisor

by doing the job assigned from time to time. Interns working hours will be: Sunday to

Thursday10:00 am to 5:00 pm intern should conduct themselves in a manner, which is

not prejudicial to the Banks interest. On the completion of the program intern is required

to submit a report on the project within the agreed time.

Specific responsibilities of the job

I have worked in General banking, accounts & Foreign Exchange department of the

Branch. My daily responsibilities were:

Deal with customers

Receive document from courier

Works for different types of account opening

Clients account balance check and provide bank account statements

11
 Check and sorting documents of accounts.

IMP Complete for Bangladesh Bank

CHAPTER # 5

Overview of General Banking of MTB Dilkusha Branch

General Banking

MTB Dilkusha Branch has a separate General Banking department with the accounts. As

I have mentioned above the general banking activities, now I will describe the activities

and my responsibilities/work what I did in this department.

Customer service section

MTB is customer oriented bank. Proper customer service is the important concern of all

employees as customers are the main runner of the bank. AS MTB believes on corporate

banking, so they have little clients. MTB Dilkusha branch has approx 1150 current

deposit account & 6000 saving deposit accounts. As is the Commercial Area of Dhaka

city most of the clients are industrialist here. They are very much conscious about

banking service. I had to do deals with clients every day. I have solved their problems or

requirements. Sometimes they have discussed about MTB products or about systems. I

did friendly discussion with them and tried to solve that.

New account opening/closing and account maintenance section

In general banking account opening is the most important task. Clients open accounts

according to their requirements. I have done it almost every day.

12
 MTB have some general products. They are:
Current Deposit Account
Savings Bank Account
Short Term Deposit
Fixed Deposit

Current Deposit Account

Current Deposit is that deposit from this deposit anyone can save or withdraw at any

time in the working day. It has no constraint, such as services or interest payments. It is

an account for organization or company. It is mainly transact with cash or transfer.

Types of Current Deposit Account

Individual / Joint
Proprietorship
Partnership
Limited Liability Company
Association/Trust/society

Terms and conditions

A minimum initial deposit of Tk. 1500/- shall be required for opening a Current
Deposit Account.
Cash deposits and withdrawals shall be subject to the minimum and maximum
limits set by the bank from time to time.
Interest rate will be 0.00%
Table 2: Check list of documents to be obtained for various types of Current
Deposit accounts:
SL. Sole proprietorship Partnership Limited Liability company Association/Trust/Society

1. Signature card Signature card Signature card Signature card

2. Photograph of signatories Photograph of Photograph of signatories Photograph of signatories
attested by introducer signatories attested by attested by introducer attested by introducer

13
 introducer
3. Copy of valid trade Partnership Deed Copy of memorandum and Copy of resolution of
license articles of association governing body to open the
( certified by RJSC ) account and authorization for
operation
4. TIN certificate Partners letter Copy of certificate of Copy of
authority to open incorporation and constitution/bylaws/rules
account and commencement of business
authorization for (In case of public Ltd. Co.)
operation
5. 18-A permission from Copy of valid trade Copy of board resolution to Certificate of registration
Bangladesh Bank ( for license open the account and
GSA & agents only ) authorization for operation
6. .................. 18-A permission from List of Directors and List of authorized signatories
Bangladesh Bank ( for signatories along with and members of the governing
GSA & agents only) addresses bodies along with addresses
7. .................... ................... Latest copy form XII Trust deed ( for trust account
only)
Source: MTB Current Deposit account opening form

Savings Bank Account

Savings Bank Account (SB account) are that account which pays interest and deposit

money .Clients can withdrawal money by giving cheque books or by ATM/VISA card. It

promotes the habit to save money. MTB offers 6.50% interest rate on savings account..

Terms and conditions

1. No one shall be allowed to open more than one Savings Bank Account in the
same name into a particular branch.
2. Every Savings Bank Account shall have a separate account number.
3. Withdrawal of cash shall be allowed only through the leaves of the cheque book
supplied by the Bank or by the ATM card issued by the bank.
4. A minimum initial deposit of TK. 1000/- shall be required for opening

14
 Saving Bank Account. 10% government tax cut on clients interest income according
to government regulation.
Types of Savings Deposit Account
Individual/Joint account
Proprietorship Account
Club/Trust/Association account
Check list of documents to be obtained (all types)
1. Two copies of passport size photograph of the account holders duly attested by
the introducer.

2. Copy of valid passport (all relevant pages) or acceptable identification i.e. voter
ID, driving License, certificate from Ward commissioner/Chairman.

3. TIN Certificate ( if available)

4. For FCY account, Photograph of nominees duly attested by the account holder

5. For non resident Bangladeshi, resident/non resident foreign nationals, copy of

passport including proof of valid visa, work permit must be taken.

Short Term Deposit

Short term deposit is the net flow of current transactions. Customers can deposit

money or withdraw money any time but difference is that services and interest payments

are allocable here. MTB offers 5.50% interest on its short term deposit account.

Types of Short Term Deposit Account

Individual/Joint account

Proprietorship account

Limited company account

Club/Trust account

15
 *Terms & conditions, documentation is same as Current Deposit in Short term
Deposit

Fixed Deposit

If an investor wants to deposit a lump sum of money for a fixed period of time then he

will open a fixed deposit account. .Also when customers deposit some amount in bank

and it gives them regular fixed profit then it would be called as fixed deposit in the bank.

The period of time will be minimum 30 days and maximum 20 years. MTB offers 12.5%

on FDR .

Procedure of opening FDR account

Fill the FDR account opening form which is same as the SB account

opening form .
Fill up signature specimen card
Applicant photo attested by introducer and nominee photo attested by

nominee himself.
After that deposit money in cash by FDR deposit slip
Finally fill up the FDR block by the account opening officer
Then client will hold this FDR block till to maturity.
Consumer Banking Product
Bank offers some consumer baking product to satisfy customers as they can small

amount of money every month in long period of time. Mutual Trust Bank Ltd. has

launched some attractive product for Deposit per Scheme (DPS) and for fixed savings to

increase bank deposit. At present MTB offers the most attractive rate on consumer

banking products. I have opened this consumer product account several times and I have

tried to explain customers about the benefits and returns from their savings. The MTB

consumer banking products are:

Brick By Brick deposit A/C
MTB Education plan

16
 MTB Double Saver Plan
MTB millionaire Plan
Monthly 3 years 5 years 8 years 10 years
Installment

500/- 21492/- 40392/- 77,983/- 1,11,540/-

1,000/- 42984/- 83,784/- 1,55,966/- 2,23,080/-

2,000/- 85968/- 1,61,568/- 3,11,932/- 4,46,160/-

5,000/- 214920/- 4,03,920/- 7,79,830/- 11,15,400/-

MTB Monthly benefit plan

MTB Triple Saver Plan

Brick By Brick Deposit Scheme

It is a monthly savings scheme. The little and medium earning peoples can take this

package. Anyone can deposit money by monthly installment and take a big amount after

several years. MTB offer 11.50% interest for it. The account holder can withdraw

maximum 90% loan against his deposit. The lowest loan will be Tk .25, 000.
Rules & regulation
Any adult Bangladeshi can open this account by individually or jointly.
The savings period can be 3/5/8/10 years.
One people can open more than 1 account in same branch
The installment should be deposit within first 20 days of the month.
If clients fail to pay 3 installments at a time then the account will be

closed.

Table 3: Monthly installment and savings (Brick by Brick)

*MTB Education Plan

17
 This is for childrens education expense. To bear childrens big education expense in

future parents can do take this scheme. MTB pay 9.25% interest on it .10% government

tax on the interest income.

Table 4: Monthly installment and savings (MTB Education Plan)

Monthly 4 years 7 years 9 years 12 years

installment

Tk. 1,000/- 58,050/- 1,17,670/- 1,67,400/- 2,61,090/-

2,000/- 1,16,100/- 2,35,340/- 3,34,800/- 5,22,180/-

3,000/- 1,74,150/- 3,53,010/- 5,02,200/- 7,83,270/-

4,000/- 2,32,200/- 4,70,680/- 6,69,600/- 10,44,360/-

MTB Double Saver Plan

It is a one time savings scheme. It will double the clients deposit money in 6 years.

Client can withdraw maximum 90% loan from this account.

Deposit money Maturity amount

50,000/- 1,00,000/-
1,00,000/- 2,00,000/-
2,00,000/- 4,00,000/-
5,00,000/- 10,00,000/-
10,00,000/- 20,00,000/-

MTB Monthly Benefit Plan

18
 By the scheme a client will get monthly interest income against the deposit amount.

Retired government or non government persons can take this package to get financial

safety in their retired life.

Table :5 Deposit amount and monthly income example

Deposit Monthly income Monthly income Monthly income (

(1 year) ( 2 years) 3 years)
5,00,000 4,215/- 4,255/- 4,310/-
6,00,000 5,058/- 5,107/- 5,172/-
7,00,000 5,901/- 5,957/- 6,034/-

MTB Millionaire Plan

It is a monthly savings scheme which will make a client after a specific period of time.

Client can get maximum 90% interest after 1 year of opening account. MTB offers 9.25%

interest on it.

Rules: Monthly installment should be paid within first 10 days of the month.

Table 8: Monthly installment and savings

+ years Maturity
amount
10,420/- 6 10,00,000/-
7,075/- 8 10,00,000/-
5,110/- 10 10,00,000/-
3,830/- 12 10,00,000/-
2,605/- 15 10,00,000/-
1,472/- 20 10,00,000/-

Remittance

Sending money from one place to other places for the customers is another important

service of banks and this service is an important part of countries payment system. For

19
this service, people specially businesspersons transfer funds from one place to another

very quickly.

Remittance is money payment transferred by a customer from one place to another.

Money transfer from foreign countries to home countries is also called remittance. MTB

Dilkusha branch also have remittance Issues/ collect payment order, issue OBC/IBC and

they collect foreign remittance also.

Payment Order issue

Pay Order is an instrument issued by a bank which is a bank instruction to pay certain

amount of money. The money of the pay Order must pay by the issued bank. MTB has

some procedure for issuing pay order. I have also followed the instructions and prepared

pay order.

MTB provides a green pay order slip to customers and customers write the payee,

on account of and the amount on the PO application slip.

Then the customer shows it in cash and deposit cash money on cash department.

Then the accounts officer put the pay order number on the slip and prepares the

pay order block.

After that, give entries in the pay order registrar book and in the software.

Then accounts officer and the 2nd manger give sign on that.

Finally the customer takes the pay order and give receive sign to the back side of

the 1st part.

20
 OBC/IBC check prepare

If any checks come in MTB from outside of Dhaka which is not within the same

clearing house, then MTB collect the money by OBC. In OBC, one check sends to the

banks that branch which branch is within the same clearing house from which the check

has drawn. IF MTB dont have any branch within that clearing house, then MTB send the

check on that branch from where the check has drawn. In case of inter branch check,

MTB send it that branch of MTB by OBC. After collection of the bill bank credits the

customers account and present it as credit in customers account through the Inter Branch

Credit Advice (IBCA).

Accounts

Accounts department is the important part of a banks branch. Accounts keep all the

records of all departments. It calculates the profit or loses. Prepare daily affairs, income

statements etc. They prepare extract and vouchers to send the head office. Accounts have

also some activities. They are:

Calculating profit/loss

Prepare daily affairs

Prepare income statement

Prepare Extract

Debit & credit voucher sorting of cash, clearing & transfer.

Check the balance of daily affairs

21
Daily affairs are the list of assets & liabilities of branch. Branch calculates and checks

this statement at every end of the day. They keep general ledger and subsidiary ledger

separately in everyday in ledger book. They calculate depreciation monthly and send

reporting head office for these..

Depreciation is the cost of assets bank calculates against their fixed assets. MTB
follows straight line methods for calculating depreciation cost.
.

Voucher sorting

Bankers of Accounts send their vouchers (debit & credit) to the head office by properly

sorting them. They prepare a cash book which contains 2 parts; debit amount and credit

amount of cash, clearing & transfer vouchers. Banker at first, sort supplementary

vouchers of 3 departments cash, clearing & transfer according to debit and credit. Then

they check that the vouchers amount with the cash book amount.

Overview of Clearing Department

Clearing stands for mutual settlement of claims made in between member banks at an

agreed time and place in respect of instruments drawn on each other within the same

clearing house.

Types of Cheques collected by Clearing Department are given below:

1. Transfer Cheques
Transfer Cheques are those Cheques which are collected and paid by the same branch
of the bank.

22
 2. Transfer delivery Cheques
Transfer delivery Cheques are those Cheques which are collected and paid by two
different branches of a bank situated in the same city.
Clearing house is an arrangement under which member banks agree to meet, through

their representative, at an appointed time and place to deliver instruments drawn on the

other and in exchange, to receive instruments drawn on them. The net amount payable or

receive as the case may be, is settled through an account kept the controlling bank.

(Bangladesh Bank / Sonali bank).

Receive deposit cheque/warrant

Customers writes the account number, account name, bank& branch name, cheque

number and the amount of deposit over the deposit slips according to savings A/C, STD

or Current A/C .The banker need to check detail of these in the deposit slip. Then they

staple the Cheques and the slips. Finally they give the receive seal over the receive slip,

give sign over there and return that part to the customers. Banker keeps the Cheques and

one part of deposit slips.

Clearing cheque posting on Flora Bank software

After receiving the deposit cheque/warrant, banker of clearing department gives

clearing posting on the Flora bank software. At first they give MTB Dilkusha Branch

crossing seal over the left corner of Cheques. Then gives entries in the clearing software

mentioned the bank name, branch name in the cheque, cheque number, account number

23
and the amount. Then click the save menu and write posted over the deposit slip. Then

gives A/C is credited seal on the back side of the cheque.

Return Cheques back to the customers

In many reason Cheques can be returned from the clearing house. The reasons are:

Insufficient fund

Amount in figure and word differs

Cheque out of date/post dated

Drawers signature differs

Payment stopped by drawer

Crossed cheque to be presented through a bank

Payees endorsement required

Cheque mutilated

Clearing house stamp required

24
For these above reasons cheque returns from the clearing. The clearing sends it to back

to the clearing bank with the reasons for returning it. Then banker will keep it and back it

to the customers. For backed Cheques to customers by registry the bank name and cheque

number in the cheque return registry. The customers receive the cheque and give receive

sign over the cheque return register.

Chapter # 6

Findings and Recommendation

The challenges I have faced

First of all, as I did not have any working experience, so I have face some challenges in

this new corporate life. I did not intimate with the corporate environment. So at first, I

was so confused how to behave and how to work in the office and what is their rules and

regulations. Secondly, banking job is very sensitive. All the bankers want to secret their

information. So information collection was also a big challenge for me. In addition to that

as I do not have any working experience, so I could not do any critical or sophisticated

work.

Identified problems in General Banking and Clearing departments Of MTB Dilkusha

Branch and my proposed solutions

25
 Manpower: Due to insufficient manpower, customers wait long times in the front

desk. It hampers on customer service. Insufficient and inexperienced manpower

create an extra pressure in banking. MTB Gulshan Branch has very little

workforce. If one goes to leave, then it crates pressure for others. MTB should

recruit more experience employees and they should train up their employees.

Problems in decision making: Manager gives all the decision. Sometimes he

goes outside for official reasons. In that situation banker cannot takes any quick

action. They should give some authorities an advance instruction to the operation

level employees as they can make decision quickly.

Account statement: Customers often complain about in the issue of bank

statement. Sometimes they dont receive statements. Bank should provide bank

statement of every 3 months in free of cost. They have to send it to customers

address.

Delay in getting Thanks letter: Sometimes customers can not get thanks letter or

they dont get it on time due to bad courier service. MTB need to use good courier

service. They should collect the clients address information carefully.

Fees and charges: Sometimes customers complain for high fees and charges.

Banker sometimes mistakes in cutting charges. Bank should cut reasonable

amount of fees and charges against their service.

Keeping documents: In the rash hour of working day, bankers deal with different

customers. Sometimes bankers lose many important documents as they cannot

26
 give more attention. In that situation documents keeping in safe position create a

problem.

Manual signature process: Cheque books, Pay order all things issue becomes

time consuming as banker needs to take signature in 3 or 4 place by the bankers

and manager. Bank must be become more automated. Signature system should

also be fast and automated like foreign banks.

Mismatch of Signature: Sometimes the signature of clients doesnt match with

the signature which is given to the check. My suggestion is to use finger print

instead of signature.

Chapter # 7

Conclusion

Internship is a bridge between theoretical knowledge and practical knowledge. Now that I
have completed my Internship, I believe the experience I have gathered working in the
official environment will be proven vital for me to go ahead in my professional life.
During my internship I have realized how modern Science and Information Technology
have been contributing more and more to the development of operational and
management process. To serve customers well, companies need to be skillful in many
areas faster development of new business strategies, shrinking company formalities,

27
reducing procedure times, improving customer service and increasing and maintaining
knowledge for accomplishing all these goals.

As an internee of MTB, I have truly enjoyed my internship from the learning and
experience viewpoint. I am confident that this three months internship program at MTB
will definitely help me to realize my further carrier in the job market.

As there are lots of local and foreign banks in Bangladesh the MTB is promising
commercial Bank among them. In this competitive market MTB has to compete not only
the others commercial banks but also with the public Bank. MTB is more capable of
contributing towards economic development as compared with other bank of MTB. MTB
Invested more funds in export and import business. It is obvious that the right thinking of
this bank including establishing a successful network over the country and increasing
resources will be able to play a considerable role in the portfolio of development. Success
in the banking business largely depends on effective lending. Less the amount of loan
losses, the more the income will be from Credit operations the more will be the profit of
the MTB Limited and here lays the success of Credit Financing.

During the course of my practical orientation I have tried to learn the practical banking
activities to realize it with my theoretical knowledge, which I have greathearted and
going to acquire from various courses of my MBA program.

APPENDIX

BIBLOGRAPHY

Annual Report of MTB Limited (2001, 2002, 2003, 2004 & 2005)

Several Booklets from MTB.

Several Newsletters from MTB.

28
 MTB Web site.

Credit Operational Manual of MTB Limited.

Prospectus of MTB.

Several Report in MTB Library.

ACRONYMS

A/C Account

AD Authorized Dealer

B/L Bill of Lading

BB Bangladesh Bank

BOE Bill of exchange

CCI & E Chief Controller of Import & Export

CFR Cost & Freight

CIB Credit Information Bureau

CIF Cost Insurance & Freight

DD Demand Draft

DP Note Demand Promissory Note

EPB Export Promotion Bureau

EXP Export Form

29
FC Foreign Currency

FDD Foreign Demand Draft

FOB Free On Board

HS Code Harmonized system of coding

IBC Inward Bills for Collection

IBCA Inter Branch Credit Advice

IBDA Inter Branch Debit Advice

IMP Import Form

IRC Import Registration Certificate

L/C Letter of Credit

LCAF Letter of Credit Authorization Form

OBC Outward Bills for Collection

PO Payment Order

PSI Pre Shipment Inspection

SWIFT Society for Worldwide Inter bank Financial

TC Travelers Cheque

TIN Tax Identification Number

TR Truck Receipt

TT Telegraphic Transfer

STD Short Term Deposit

FDR Fixed deposit receipt

CC Cash Credit

C&F Clearing & Forwarding

GB General Banking

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MTB Mutual Trust Bank

Jo Junior Officer

SVP Senior Vice President

BM Branch Manager

A Descriptive Study on General Banking Operation of

Mutual Trust Bank Limited

By,

Saidul Kabir Nadim

Id: 103600049

RMBA

To

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 Professor Dr.Syed Rashidul Hasan
Professor of Marketing
Eastern University.

EASTERN UNIVERSITY, BANGLADESH

MARCH, 2012

32