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ADL 16 Total Quality Management V6

Assignment A

1 Define concurrent engineering, list and explain the steps you will follow to
implement concurrent engineering in any organization
2 Describe quality management through the use of control charts.
3 Expain vendor partnering, describe the benefits of vendor partnering to
organization and the vendor
4 Define quality cycle, list and explain steps followed for its implementation
5 Describe the contribution of Deming and Crosby in quality revolution
6 Describe how you can implement TQM in Human Resource Department of the
organization
7 Describe the concept of acceptance sampling in quality management
8 Define total quality management, how it is different from quality management

Assignment B

X BAR AND R VALUES FOR THE 10 SAMPLES OF TEA CONTAINING 30 PACKETS

X Bar 320 310 330 360 290 280 340 320 360 300
R 12 16 14 18 22 23 10 13 27 25
Jhilimil Tea company has a packaging machine which pack tea in plastic packets, to
ensure consistent quantity in each packet a sample of 30 packets were taken per
hour in a day and its mean and range is recorded. Around 10 such sample were taken
per day. from the following data answer the following questions.
Answer Section
Q.No 1: Comment on the type of data being collected, which control chart is
appropriate for the data and why.

File Name :
Q.No 2: what are the values for Central Line, Upper control limit and lower control
limit, also show the entire calculations for the response

File Name :
Q.No 3: What are your interpretations for the above samples, can we accept that the
system is in control, give justification for your answer

1. Not a parameter that defines the concept of Quality

(A): feature of the product
(B): characteristics of product
(C): price of the product
(D): ability to satisfy the customers

2. Aesthetics of a product defines it

(A): Style
(B): serviceablity
(C): performance
(D): long life of the product
3. Concept of durablity doesnt apply to
(A): car
(B): pizza
(C): airconditioner
(D): cloths
4. not an example of accuracy concept as per quality
(A): fuel efficiency of cars
(B): Implementation of Statistical Design of Experiment
(C): features of laptop
(D): specifications of a mobile

5. Defining of product specifications is done under the step of

(A): Do
(B): Check
(C): Plan
(D): Analyze

6. Bringing changes in the product specification as per the feed back received
from customers is done in
(A): Plan
(B): Act
(C): Check
(D): Analyze
7. It is not a part of TQM participant
(A): Management of company
(B): Police
(C): Customers
(D): Employees

8. Not a benefit of TQM

(A): Lower wastage
(B): Satisfaction of all the potential customers
(C): Increased revenue
(D): Optimum utilization of resources
9. Not a part of Demings concept of Knowledge of variations
(A): Variations are caused due to two main reasons , random and special.
(B): employees should not be blamed for random variations
(C): controlling special variations is not possible
(D): controlling of random variations is possible and is the main cause of quality
related problems

10. it is not a part of Demings 14 principle of quality management

(A): Shift focus from quantity to quality
(B): encourage on the job training
(C): implement work standards and set minimum targets for achievement
(D): encourage two communication
11. Not a part of Juran Quality Triology
(A): Quality planning
(B): Quality control
(C): Quality Issuance
(D): Quality Improvement
12. it is the concept of Philip B Crosby
(A): Control variation to control quality
(B): follow quality triology
(C): Quality is achieved through prevention not appraisal
(D): Quality is achieved through repair and rework
13. Not a stage in Crosbys Quality Management Grid
(A): Wisdom
(B): Awakening
(C): Prevention
(D): Uncertainty

14. Not comes under the heading of prevention costs

(A): Design reviews
(B): process control acceptance
(C): Suppliers evaluation
(D): Process capability
15. Not an example of failure cost
(A): service after service
(B): Receiving inspection and test
(C): Consumer affairs
(D): redisigning efforts

16. It truly represent the Hidden Plant Concept.

(A): the amount of spare parts used is so much that there is effective hidden plant
in the factory
(B): the amount of rework is so much that there is an effective hidden plant in the
factory
(C): the loss of products due to quality concerns are so much that there is an
effective hidden plant in factory one for qaulity and other for non quality
productions
(D): the productivity can be increased so much that there is an effective hidden
plant in the factory

17. CWQC movement is associated with

(A): Deming
(B): Juran
(C): Crosby
(D): Ishikawa

18. it is not a part of Taguchis philosphy of quality

(A): Continuous improvement and cost reductions is way to survival and growth
(B): implementation of Statistical Design of Experiment
(C): Deviations from target increases cost of quality
(D): Implementation of Pareto chart for quality management

19. As per Taguchi philosophy, It is not a part of product design stage

(A): System Design
(B): Parameter Design
(C): Tolerance Design
(D): Process capability Design

20. It is true for Shigeo Shingos Judgement Inspection

(A): investigate the causes for defects
(B): Detection of mistakes at its source
(C): Elimination of mistakes through correction
(D): Separate defective products from good ones

21. it is not a step in vendor partnering process

(A): vendor booking
(B): vendor certification
(C): vendor training
(D): Technological contributions
22. it is not a benefit of vendor partnering to supplier
(A): lower inventories
(B): get consistent orders
(C): get financial assistance
(D): get technological contributions from company

23. Operating characteristics curve is made by ploting

(A): plotting the probability of acceptance of a lot and Percent defective in the
lot
(B): plotting the probability of acceptance of a lot and Percent non defective in
the lot
(C): plotting the probability of rejection of a lot and Percent defective in the
lot
(D): plotting the probability of rejection of a lot and Percent of non defective in
the lot

24. It is an example of advance tool of quality management

(A): Matrix diagram
(B): histogram
(C): check sheets
(D): Pareto Charts
25. House of quality is a practical application of this quality management tool
(A): KJ diagram
(B): flow chart
(C): matrix diagrams
(D): scatter diagram

26. It is not a step of fault tree analysis

(A): Construct the tree
(B): know the system
(C): Know the bottom event
(D): Know the top event
27. Concept of Value engineering is evolved from the work of
(A): Malcom Baldridge
(B): Pareto
(C): Lawrence Miles
(D): Ernest Brent
28. Not an example of MUDA
(A): Muda of Motion
(B): Muda of profit
(C): Muda of Transport
(D): Muda of waiting
29. Value engineering is systematic process of
(A): improving or maintaining the quality and consistency of a product or service
at appropriate cost.
(B): improving or maintaining the quality and consistency of a product or service
at lower cost.
(C): improving or maintaining the quality and consistency of a product or service
at higher cost, as company know that consumers are willing to pay more if the
quality is better
(D): improving or maintaining the quality and consistency of a product or service
by bringing radical changes in processess
30. At 4.5 sigma level _______defects are acceptable per million opportunities
(A): 22700
(B): 1350
(C): 3.4
(D): 100
31. it is not considered in House of Quality
(A): competitiors analysis
(B): product specification
(C): customers expectations
(D): suppliers feedback
32. Reengineering is a process of
(A): redesigning business processes, associated systems and organizational
structures to achieve a dramatic improvement in business performance
(B): Where the organizational structure is completely transformed for betterment of
the company.
(C): Redesigning the engineering department so that they can design new and better
products for the market
(D): to completely transform the technology used in the company to produce better
products for the market
33. Not a method of product designing
(A): Benchmarking
(B): concurrent engineering
(C): value engineering
(D): QFD

34. It is a practical application of Arrow Diagram

(A): PERT
(B): QFD
(C): Scatter Diagram
(D): PDPC
35. Not an objective of concurrent engineering
(A): reducing lead time
(B): maintain competitive edge
(C): optimum utilization of resources
(D): modfiying existing product for improvement

36. kaizen is a system of

(A): incremental changes leading to continuous improvement
(B): substantial changes leading to continuous improvement
(C): process of learning from the mistakes
(D): visual card system to control the process flow
37. ISO clause 4.2 defines
(A): Document Requirements
(B): Management Responsibility
(C): General Guidelines
(D): Customer Focus
38. ISO 9000 Clause 5.2 defines
(A): Document Requirements
(B): Customer Focus
(C): Management commitment
(D): Quality Policy
39. Quality Manual doesnt contain this
(A): Objectives and systems
(B): procedures of the organization
(C): Salary structure of employees
(D): Location of department in the organization
40. The first step in ISO certification audit is
(A): Site visit
(B): Review of documents
(C): Interviewing employees
(D): giving feed back

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