Press the line button associated with the call.

Press theHAnswer
O W soft USE
T O key. YOUR CISCO 7960 PHONE
To end a call: BA S I C PHONE FEATURES AND OPTIONS
Press the line button associated with the call.
Basic Call Features
Press the Answer soft key.
Placing a call Putting a call on hold
1. Lift the handset and dial the number. 1. While on a call, press the HOLD soft key.
2. Press a line button and dial the number. 2. To return to the call, press the RESUME key.
3. Press the S PEAKER button and dial the number.
4. Press the N EWC ALL soft key and dial the number.

Answering a call Redialing the last number dialed

1. Lift the handset. 1. Lift the handset and press the REDIAL soft key
2. Press the line button associated with the call. 2. Press the REDIAL soft key to activate the speakerphone or
3. Press the A NSWER soft key. handset.

Ending a call Muting a call

1. Hang up the handset. 1. Press the M UTE button.
2. Press theConference Calls
SPEAKER button. 2. To turn off mute, press M UTE again (or lift the handset).
3. Press the ENDC ALL soft key.
Press the line button associated with the call.
Conference calling
Press the Answer soft key.
Placing a conference call Conference Call Options
1. During a call, press the M ORE soft key and then the C ONFRN To end a conference call, all but one party must hang up.
soft key. This automatically selects a new line and places the To place a conference call on hold, press the H OLD soft key.
other party on hold. The other parties can talk among themselves but cannot hear
2. Call another person. you.
3. When the call connects, press the CONFRN soft key again. To place a conference call on speakerphone, press the SPEAKER
This adds the person to the conference call. button. Press the MUTE button to turn off the microphone.
4. To add additional people to the call, repeat steps 1 through 3.

Press the line button associated with the call.

Call Options
Press the Answer soft key.
Transferring a call Forwarding all calls to another extension
1. During a call, press the TRNSFER soft key. This places the 1. Press the CFWDALL soft key. You will hear two beeps.
call on hold. 2. Enter the number to which you want to forward all your calls.
2. Dial the number to which you want to transfer the call. A flashing light arrow appears next to your phone number on
3. When you hear ringing, press TRNSFER again, or when the the LCD to indicate that all calls are being forwarded.
party answers, announce the call and press TRNSFER. If the
party refuses the call, press the R ESUME soft key to return
to the original call. Hang up.
Canceling call forwarding
Accessing voice mail Press the CFWDALL soft key. You will hear two beeps. The
1. Press the MESSAGES button and follow the voice instructions. flashing arrow no longer displays next to your phone number
2. When you have a voice mail message, the red light on your on the LCD, indicating that call forwarding is no longer active.
handset lights and a flashing envelope icon displays next
to your line.
Press the line button associated with the call.
I&TS/C O M M U N I C A T I O N S , L E A R N I N G A N D S U P P O R T
Press the Answer soft key.
January 2002 !@#
SettingPhone
PressFeatures
the line button associated with the call.
Press the Answer soft key.
Changing the ring sound
2 3
1. Press the SETTINGS button.
2. Use the scroll key to scroll to the Ring Type option on the
Settings menu.
1
3. Press the SELECT soft key to display the list of ring types.
4. Use the scroll key to select a ring type. 13
5. Press the PLAY soft key to hear a sample of the selected ring
4
type.
6. Press S ELECT and then press the OK soft key to save your 5

selection. 6
7. Press the SAVE soft key to save your selection and exit the
7
Directory menu.

Adjusting the ringer volume 14 12 11 10 9 8

1. Press the up or down VOLUME button while the handset
is in its cradle. Feature Description
2. Continue to press Volume to hear sample rings and 1. Handset with Functions like a traditional handset. A light on the
adjust the volume to the desired level. The setting is indicator light handset top blinks when the phone rings and
automatically saved. remains lit to indicate a new voice mail message.
2. LCD screen Displays features such as the time, date, your
Adjusting the volume of the handset, speakerphone, and
phone number, caller ID, line/call status, and
headset
soft key tabs.
1. Press the up or down VOLUME button when the handset,
3. Line or speed Opens a new line, speed dials the number on
speakerphone, or headset is in use.
dial buttons the LCD screen, or ends a call. E&Y phones
2. To save the volume for future calls, press the S AVE soft key.
are configured for 3 lines and 3 speed-dial
Changing the LCD contrast buttons.
1. Press the SETTINGS button. 4. Directories button Provides access to call histories and directories.
2. Press the SELECT soft key to select the Contrast option on the 5. i button Displays help on your LCD screen for a phone
Settings menu. key or function.
3. Press the up or down soft key to set the desired intensity of the 6. Settings button Provides access to phone settings such as
display. contrast and ring sound, network
4. Press the OK soft key to save your contrast setting. configuration, and status information.
7. Speaker button Toggles the speaker on or off.
Viewing missed, placed, received, and corporate calls 8. Mute button Toggles the mute on or off.
1. Press the DIRECTORY button to display the Directory menu. 9. Headset button Toggles the headset on or off.
2. Use the scroll keys to highlight the call type: Missed Calls, 10. Volume button Increases or decreases volume for the handset,
Placed Calls, Received Calls, or Corporate Calls. headset, or speakerphone. Also controls the ringer
3. Press the SELECT soft key to display the desired call history. volume and the LCD contrast.
11. Services button Provides access to phone services.
Speed dialing missed, placed, received, and corporate calls Provides access to a message system.
12. Messages button
1. Press the DIRECTORY button to display the Directory menu. Enables you to scroll through text and select fea-
13. Navigation
2. Use the scroll keys to highlight the call type: Missed Calls, button tures displayed on the LCD screen.
Placed Calls, Received Calls, or Corporate Calls. Enables you to engage any of the functions
3. Press the SELECT soft key to display the desired call history. displayed on the corresponding LCD tabs,
14. Soft keys
4. Use the scroll keys to highlight a number. depending on the phone status (for example, if
5. Press the DIAL soft key. the phone is active or idle).

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 Press the line button associated with the call.
H OW
Press the Answer soft key.
TO U SE Y O U R C I S C O 7960 P HONE
To end a call: AD M I N I S T R A T I O N OF Y OUR PH O N E O P T I O N S

Add/Update Your Speed Dial Setting

There areare
There several options
several optionsyou cancan
you setset
fortoyour
helpphone. These
personalize Speed dials enable you to assign specific numbers to the three
include:
your phone for your needs. These include: designated buttons on your phone for one-touch dialing.
- Add/Update
Add/Update Your
YourSpeed Dials
Speed Dials To add/update your speed dials:
- Forward All Calls to a Different
Forward All Calls to a Different Number
Number 1. From the User Options Menu page in the Cisco IP Phone User
- Configure Your Cisco IP Phone Services
Change Your Password Options application, click the Add/Update Your Speed Dials
- Change
Change Your
YourPassword
PIN link.
- Change Your PIN
Configure Your Cisco Personal Address Book: 2. On the Speed Dial Configuration page, enter the phone
- Configure Your Cisco Personal Address Book
- Find and Add Entries number(s) and the associated text you want on your phone
- Find
- andCreate
Add Entries
Personal Fast Dial Entries display. Do not use spaces in your phone number. (Check this
- Create Personal Fast Dial Entries
You set these options through a Cisco Web site that you with Steve.)
access as follows: 3. Click the UPDATE button.

1. In your IE browser, type the URL Forwarding All Calls to a Different Number
Ipaddress/ccmuser/logon.asp. The Log On page To forward incoming calls on your phone to another internal
opens. extension:
2. Enter your User ID and Password. The Cisco IP Phone 1. From the User Options Menu page in the Cisco IP Phone User
User Options application is available, and the User Options application, click the Forward All Calls to a Different
Options Menu page opens as shown below. Number link.
2. On the Call Forwarding page, click the check box to display
an arrow, and type in the extension number to which you
want your calls forwarded.
3. Click the UPDATE button.

Changing Your Password

To change your password for this Phone User Options
application:
1. From the User Options Menu page, click the Change Your
Password link.
2. On the Update Your Password page, type in your current pass
word, a new password, and then your new password again to
confirm it.
3. Click the UPDATE button.
3. Click a link to perform the associated task. These tasks are
detailed on the next two pages.
Changing Your PIN
To change your PIN for this Phone User Options application:
1. From the User Options Menu page, click the Update Your
PIN link.
2. On the Update Your PIN page, type your current password
and current PIN.
3. Enter a new PIN, and then the PIN again to confirm it.
4. Click the UPDATE button.

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Configuring Your Cisco Personal Address Book
and Fast Dialing Options
Once again, these options are set from the Cisco IP Phone User Creating Personal Fast Dials
Options application. Refer to page 3 for access instructions. Personal fast-dials enable you to assign index numbers
(from 1 to 99) to your personal address book entries and other
Finding and Adding Personal Address Book Entries directory numbers.
Personal Address Book enables you to look up address book
entries and dial a selected number for each. To create Personal Fast Dial entries:
1. From the User Options Menu page, click the Configure Your
To find and add Personal Address Book entries: Cisco Personal Address Book link.
1. From the User Options Menu page, click the Configure 2. On the Find and List Personal Address Book Entries page,
Your Cisco Personal Address Book link. click the Fast Dials Link in the upper right corner.
2. On the Find and List Personal Address Book Entries page 3. In the Personal Fast Dials page, click the [index number[ that
enter the name that you want to find and click Find. To view you want to use for your fast-dial entry.
all entries in your address book, click FIND without entering a
name.

4. Complete one of the following steps:

To use a directory number in your personal address
book, click the Personal Address Book Entry radio
3. To add an entry, click the Add New Entry link located in the button and select a number from the Choose a
upper right corner of the page. Then enter the information in directory number drop-down list box.
the Address Book Entry page and click INSERT. To use a directory number that is not in your personal
4. To edit an entry, click the entry, make the necessary changes in address book, click the Enter in a directory number
the Address Book Entry page, and click U PDATE. radio button and then type in the directory number.
5. Click the check boxes next to the entries you want to delete. 5. Click INSERT .
To select all entries, click the check box in the title bar for the 6. To remove a fast-dial, click the check boxes next to the entries
name column. Then click D ELETE SELECTED. In the displayed you want to delete. To select all the displayed entries, click the
confirmation box, click OK. check box in the title bar for the list. Then click U NASSIGN
SELECTED. In the displayed confirmation box, click OK.

Accessing Online Help on Your Phone

For help with a specific key (including programming the soft For help with a specific feature:
key): 1. Press the DIRECTORIES , SETTINGS, or SERVICES buttons to
Press the i button once, then press any key to display display a list of available features. Use the NAVIGATION button
information about that key. to scroll through the list and to highlight a feature.

For help with the i button feature: 2. Press the i button twice quickly to display information about
Press the i button twice quickly (without selecting a feature) the selected feature.
when the phone is idle.

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