cp we © TSCM60 Order Fulfillment | ‘SAP ERP - Sales and Services Date CSSTER Renee ee naa ns nea nanaaBREEOESEIOEEE Training Center SERTEIEESren re een a ann nanGESRSEOESE a Instructors Se ee Education Website Participant Handbook Course Version: 95 Course Duration: 10 Day(s) Material Number: 50099857 ‘An SAP course - use it to Jeam, reference it for workCopyright Copyright © 2010 SAP AG. All sights reserved ‘No par of this publication may be reproduced or wansmitted in any form oF for any pnpo¥e ‘witout the express permission of SAP AG. The information contained bercin may be changed without prior note Some software products marketed by SAP AG and its distributors contain propicary software ‘components of ther software vendors. ‘Trademarks + Micis0®, WINDOWS®, NT®, EXCEL, Werd®, PowerPoint ® and SQL Serve ae registered trademarks of Microsoft Comporation. + IBM@, DBIB, 0820, DBU6000D, Parle Sysplex, MVSIESAW, RS/6000®, AIX®, '$/390®, ASI400%, 05/3908, and OS/400@ are registered trademarks of IBM Corporation, + ORACLE® js a registered rodemask of ORACLE Corporation, + BNFORMIXS-Ont.ne for SAP and INFORMIX Dynami ServerTM are registred trademarks of Informix Software Ipeorporated. + UNIXG, X/Opent®, OSF/IE, and Motif are registered trademarks ofthe Open Grovp. + Citrix®, the Cit logo, ICA®, Program Neighborhood®, MetaFrame, WinFrame®, NideoFsame®, MuliWinw and oer Citi product names referenced herein are regemarks cof Citrix Systems, Ine HTML, DHTML, XML, XHTML ave wademaris or registered trademarks of W3C®, World Wise Wieb Consertum, Massachusetts Insitute of Technalony. + JAVA@ is a registered trademark of Sun Microsystems, nt SAVASCRIPT# isa registered acemark of Sun Microsystems, Ine, used under ieense for ‘echnology invented and implemented by Netseape + SAP, SAP Logo, R2, RIVA, R/, SAP AtchiveLink, SAP Business Workflow, WebFlow, SAP EulyWatch, DAPI, SAPPHIRE, Management Cockpit, mySAP.eom Logo and mySAP.com tre tacemarks oegistered trademarks of SAP AG in Germany and in several other counties tll over the world. All ther products mentioned are trademarks or registered tademarks oF (eis respective companies. Disclaimer “THESE MATERIALS ARE PROVIDED BY SAP ON ANAS IS" BASIS, AND SAP EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR APPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT T0 THESE MATERIALS AND THE SERVICE, INFORMATION, TEXT, GRAPHICS, LINKS, OR ANY OTHER MATERIALS AND PRODUCTS CONTAINED HEREIN. IN NO EVENT SHALL SAP 36 LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION LOST REVENUES OR LOST PROFITS, WHICH MAY RESULT FROM THE USE OF THESE MATERIALS OR INCLUDED SOFTWARE COMPONENTS, 9201011921258 fC aC NON NON About This Handbook This handbook is intended to complement the instructor-led presentation of this course, and serve as a source of reference. Jt is not suitable for self-study. Typographic Conventions ‘American English is the standard used in this handbook. The following ‘typographic conventions are also used, Example text ‘Words or characters that appear on the screen. These include field names, screen titles, pushbuttons as well 25 menu names, pats, and options. ‘Also used for cross-references to other documentation both intemal and external. Example text Emphasized words or phrases in body text, titles of saphics, and tables EXAMPLE TEXT Names of elements in the system. ‘These include report names, program names, transaction codes, table names, and individual key words of a programming Janguage, when surrounded by body text, for exemple SELECT and INCLUDE. Example text Screen output, This includes file and directory names and their paths, messages, names of variables and parameters, and passages of the source text of a program, Example toxt Exact user entry. These are words and characters that ‘you enter in the system exactly as they appear in the documentation. Variable user entry, Pointed brackets indicate that you replace these words and characters with appropriate entries. © 2010 SAP AG, All ghts reservedAbout This Handbook scm60 Icons in Body Text ‘The following icons are used in this handbook. For more information, tips, or background Note or further explanation of previous point Exception or caution & wp A zw Procedures Indicates thatthe item is displayed in the instructors presentation. =) © 2010 SAP AG. All ighis reserved, 2010 €Contents Course Overview...... Course Goals... Course Objectives Unit 4: Enterprise Structures in Sales and Distribution ... General Sales and Distribution Structures, pe acid: Sales and Distribution Structures in SAP ERP... 6 Sales and Distribution Structures of the Model Company IDES, IMC svseseesseseeeeesereceecenen eta 14 Unit 2: Overview of Sales Processes., Process Overview. Sales Processing Shipping Processing... Billing Document Processing. Unit 3: Master Data in Sales and Distribution Processes . Customer Master. seve 84 82 Material Master... 104 Customer-Material Info Record .. -108 Condition Master Data for Pricing .. 2-128 Additional Master Data fs 132 Unit 4: Sales and Distribution Processes — Data Determination and Collective Processing. 149 150 Function of the Sales Document Type oF Plant, Shipping Point, and Rouie Determination 183 Shipment Scheduling : 159 Collective Processing in Sales and Distributior 177 Unit 8: Availability Checks, sess4ee 203 Basics 2... ee, ht 2204 Sample Scenarios ee seseeetieseeennes Ott Transportation Processing. 0... . 110 235 Unit 6: Sales and Distribution Processes with Make-to-Order Production. Presales Processing, Function of the Item Category © 2010 SAP AG. Al righ reserve. verContents rscmeo Assembly Processing.. " Unit 7: Complaints Processing... Credit Memo Requests... RLUIMS......seceeecseeerseesersete Invoice Correction Requests ...... Advanced Returns Management. Unit 8: Analyses for Sales and Distribution Processes... Lists and Reports ....... Sales Information System. Unit 9: Company Structures — Customizing... Enterprise Structures in Sales and Distribution seen 380 Unit 10: Sales Order Processing .. sovstenaeessene 387 Information Sources and Data Transfer... 388 Selected Entry Aids and Techniques 396 Unit 11: Controlling Sales Documents. soos eee AB Basic Principles of Business Process Control ... AIT Controlling Sales Documents ~ Sales Document Type.........421 Controlling Sales Documents - Item Category... 431 Controlling Sales Documents - Schedule Line Categories.....455 Unit 12: Data Flow «2... 475 Data Flow in the Application seen 7B Copying Control 492 Unit 13: Special Business Transactions... Special Business Trdnsactions....... . eeeeees504 Unit 14: Incompleteness ..... Incompletion LOg........ssessceees sees ; Configuration of the Incompletion Procadure .. Unit 18: Business Partner, Function and Significance of Partner Functions seen B40 Configuration of Pariner Functions and Partner Function Determination......cccccccessseeeseeee 546 EY vi © 2010 SAP AG. A rights reserved 2010Tscmeo Contents Unit 16: Outline Agreements... eeeee: = 563, Scheduling Agreements and Quantity Contracts ... 564, Value Contracts .. tat aneness fe . 571 Unit 17: Material Determination, Listing and Exclusion .......595 Material Determination «oo... cee. +++ 596 Material Listing and Exclusion. 609 Unit 18: Free Goods.. 617 Free Goods ... 618 Unit 19: Sales Workshop.. eae Sales Workshop: Sales to Employees Scenario . Sales Workshop: Bills of Materials Scenario .. fi ‘Sales Workshop: Material Determination Scenario . Unit 20: Concept and Function of the Delivery Document....724 Idea and Function of the Delivery Document... 722 Unit 21: Basic Organizational Units for the Delivery Process 737 Basic Organizational Units for the Delivery Process ..... +738 Unit 22: Controlling Deliveries...........e-ses0e eee 149 Controlling Deliveries. Pde ebisprSetHEEeHe Unit 23: The Goods Issue Process Based on the Delivery....773 Prerequisites for Creating Outbound Deliveries 774 Creating and Processing Outbound Deliveries ........ 796 + Unit 24: Processes and Functions Based on the Delivery ..,.815 Picking Outbound De 817 Packing Processes 841 Goods Issue .. tebanenesens 860 ‘Special Functions for Processing Deliveries... 877 Unit 25: Navigation er vee B87 Logon and Screen Design r . 888 Selecting Functions and Personalizations 898 Help Options... 2912 2010 © 2010 SAP AG. Al ihts reserved vii ETContents Appendix 4; Menu Paths Index... eevee Tscm60 © 2010 SAP AG, All ighie reserved. 2010Course Overview ‘This course provides you with an overview of how the Sales and Distribution process is represented in the SAP ERP system. It introduces you to the most important organizational structures, the master data, and the business processes of the Sales and Distribution application. The course shows the basic business transactions and the master data used, as well as the function of the organizational Structure, from sales processing through shipping to invoicing. It also discusses various options for analyzing the data generated during Sales and Distribution processes. After this overview, this course concentrates on the representation of {he sales business transactions and the shipping business transaction in the SAP ERP system, Selected business transactions and functions from these areas, as well asthe configuration required inthis context, are discussed in detail ‘The content of the taining course is explained using different examples and {opic-related exercises that allow you to test what you have learnt. This also familiares you with the relevant SAP terminology so thal you can use the rest of the documentation offe Target Audience This course is intended for the following audiences: Solution consultants who are responsible for implementing order fulfilment Course Prerequisites Required Knowledge Business knowledge in the area of Sales and Distribution processing Completion of the following e-learning courses: ~ _ SAPI25 SAP Navigat ~ _ ERPOO) Management Empowered by SAP ERP ~ TERPS! SAP ERP: Introduction to Processes in Sales Order ‘Management © 2010 SAP AG, All rights reserved ix EQCourse Overview @ scms0 Course Goals ‘This course will prepare you to: Lear about the main business processes in Soles and Distribution processing Execute the most important functions in the process chain from the pre-sales phase to the incoming payment in the system Gain an extensive overview of the Sales and Distribution areas as part of the ‘SD component in the SAP system Obtain a more detailed insight into Sales and Distribution functions using selected examples Build up the knowledge needed to implement these functions and be able to use them Acquite knowledge of how to adapt the system using Customizing settings to ‘meet your own specific requirements in Sales and Distribution Course Objectives Afler completing this course, you will be able to: * Maintain the key master data in Sales and Distribution, and name and define the required business structures ‘Work with the various documents in Sales and Distribution. Describe the points of contact between Sales and Distribution and the areas of materials. ranagement, production (for example, assembly order), and financial accounting Perform analyses for the Sales and Distribution processes Integrate sales in the Sales and Distribution process chain Configure Customizing so that it represents your specific sales requirements Describe the position of shipping within the supply chain Execute the various functions within shipping processing Adapt the system to your requisements for shipping processing © 2010 SAP AG. All rights reserved 2010Unit 7 Enterprise Structures in Sales and Distribution Unit Overview This unit deseribes how a company’s Sales and Distribution structures can be ‘mapped in the system. This is illustrated with the model company IDES. Unit Objectives After completing this unit, you will be able to: * Describe sales and distribution structures * Tdentify organizational units inthe system that are relevant for ssles and distribution Describe the essential characteristics of these organizational units Explain the most important relationships between the organizational structures in sales and distribution Describe the sales and distribution structures of IDES, Ine. Unit Contents Lesson: General Sales and Distribution Structures......... Lesson: Sales and Distribution Structures in SAP ERP eee AESS0M: Sales and Distribution Structures of the Model Company IDES, Ine, Seat 14 Exercise 1: Organizational Structures 19 ce © 2010 SAP AG. Al ighis reserved 1 oy¢ Unit 4; Enterprise Structures in Soles and Distribution soms0 ¢ Ce Lesson: General Sales and Distribution Structures ¢ Lesson Overview ‘This lesson introduces general sales and distribution structures, which are described using the example of IDES, Inc. C @ Lesson Objectives After completing this lesson, you will be able to: : + Describe sales and distribution structures ¢ Business Example ( * Your company IDES, Inc. is part ofthe globally operating IDES group. + IDES, Ine. produces and sells motorcycles. Assemblies ate delivered from ¢ plants in Europe and North America, * Imadditon, your company serves the market with assemblies and spare pars ( * IDES, Inc. usually uses authorized dealers that only sell IDES, Inc. vehicles. General Sales and Distribution Structures Figure 1: Organizational Structure of IDES Holding Inc. ‘An important step is to define the organizational structures. It requires thorough analysis of how your organization wants to run its business (© 2010 SAP AG. Allsighis reserved 2010¢ TscMeo Lesson: General Sales and Distribution Structures The system demonstrations provided by the instructor and the exercises for this training course use the mode! company IDES as an example, IDES means Jnternet Demonstration and Evaluation System, ‘The consolidated group, the IDES Holding AG, is divided into several independently operating subsidiaries. The companies that are relevant for this course belong to these subsidiaries: IDES AG in Frankfurt and IDES US INC in New York, Figure Sales and Distribution Structures of IDES AG IDES AG has two branch offices for its sales and distribution activities, Materials for different product lines, such as motoreycles or paints, are distributed from ‘Hamburg ang Berlin via diferent distribution channels. 2070 © 2010 SAP AG, Al righ reserved seUnit: interprise Structures In Sales and Distribution Tscmso Figure 3: Delivery Structure of IDES AG Note: ‘This illustration shows the delivery structure within IDES AG, independently from the system (using general business terms). Before IDES AG confirms an order for a customer, they check from which Warehouse distribution center the material ordered is to be delivered and whether sufficient stock is available, The goods delivery is usually organized at these locations. These facilities are not available at every location where products are manufactured, To fulfil urgent customer requests, the warchouse distribution center in Hamburg can arrange express deliveries. © 2010 SAP AG, All rights reserved. 2010 ~Tscmso lu e Lesson Summary ‘You should now be able to: Describe sales and distribution structures esson: General Sales and Distribution Structures 2010 © 2010 SAP AG. Al ghis resewved SeyEY 6 Unit 4: Enterprise Structures in Sales and Distribution Tscm6o Lesson: Sales and Distribution Structures in SAP ERP Lesson Overview This lesson introduces organizational elements available in the system for mapping sales and distribution structures, Lesson Objectives After completing this lesson, you will be able to: Adentify organizational units in the system that are relevant for sales and distribution Describe the essential characteristics ofthese organizatjonal units Explain the most important relationships between the organizational structures in sales and distribution Business Example ‘Your company IDES, Inc, is part of the globally operating IDES group. IDES, Inc, produces and sells motorcycles. Assemblies are delivered from plants in Burope and North Ameriga. In addition, your company serves the market with assemblies and spare parts, IDES, Inc, usually uses authorized dealers that only sell IDES, Inc, vehicles, Overview ® Company code @ Sales area “9 Sales organization “> Distribution channel “% Division ® Plant ® Storage location 2 Shipping point Figure 4: Organizational Units in Sales and Distribution © 2010 SAP AG. All righ reserved, 2010Tscm60 Lesson: Sales and Distribution Structures in SAP ERP Organizational units inthe SAP system represent the stricture of an enterprise organization. In other words, organizational units are legal and/or organizational ‘nits in an enterprise. SAP ERP uses a range of organizational units designed exclusively for mopping sales and distribution processes, such as the sales organization and distribution channel. Other organizational units, such asthe" company code or plant are required in Sales and Distribution and other system areas, i ‘The organizational units outlined here are just some of the ones relevant to sales and distribution processes in the system. Sales ConbDi ie w Legal entity and independent accounting unit At company code level, you create: > balance sheets required by law > profit and loss statement re 8: Organizational Unit: ompany Code For a company code, a complete independent accounting unit can be reptesented as the smallest organizational unit of external accounting. This includes the entry ofall accountable transactions and the creation of all proofs fora legally required individual aecount closing, such as the balance sheeis and the proft and loss statement, Examples of company code include a company within a corporate group, or a subsidiary, 2010 © 2010 SAP AG. All rights reserved 7aUnit 4: Enterpri ‘Structures In Sales and Distribution ‘Tscmeo Responsible for © distributing goods and services © negotiating sales conditions product liability and rights of recourse Figure 6: Organizational Unit: Sales Organization The sales organization is an organizational unt in Logistics which groups the enterprise according to the requirements of sales and distribution. A sales ‘organization is responsible for sales and distribution of materials and services. ‘Therefore, itis also liable for the sold products and responsible for the customers” rights of recourse, ‘The sales organizat international subd is also used to take, for example, a regionsl, national or jon of the market into account. A sales organization is uniquely assigned to « company code. More than one sales ‘organization can be assigned to @ company cade. To use the sales and distribution functions inthe system, you need at last one sales organization In the sales statistics, the sales organization is the highest summation level. All sales and distribution documents, that is, all orders, outbound deliveries, and billing documents, ae assigned ta sales organization ©2010 SAP AG. All nghis reserved, 2010qsomso Lesson: Sales and Distribution Structures in SAP ERP. Distribution channel 2 © isa means through which sales materials reach the.custorher © ‘represents your strategies to distribute goods andlor services to your customers © Examples: wholesale trade, retail trade, internet trade, and so on Figure 7: Organizational Unit: Distribution Channel The distribution channel characterizes the way in which goods and services are distributed Several distribution channels can be assigned to sales organizations. To use the sales and distribution functions in the system, you need at least one distribution channel. For example, you can: + Define responsibilities Carry out fiexible price structuring * Differentiate sales statistics Represents a produc Examples: motorcycles, spare parts, services, and so on Figure 8: Organizational Unit: Division 2010 © 2010 SAP AG. AN righls reserved. EISAngpan c Unit: Enterprise Structures in Sales and Distbution rscmeo ( td ‘You can group materials and services wit the division, Several divisions ean be assigned to a sales organization. To use the sales and i Sales and Disiribution -» Sales —s Order -» Create Face the cursor onthe input field forthe sales organization and CFeplay the possible input values using the F4 input help. Continued on next page 2010 © 2010 SAP AG. Alrighis reserved 29 ETEY 30 Unit 1: Enterprise Structures in Sales and Distribution Tscmeo ee a) Logistics ~+ Sales and Distribution ~+ Sales Sales organization for the USA: Order ~+ Create + 3000 USA Philadelphia + 3020 USA Denver * R300 Retail USA + $300 Service USA Check in the system, which distribution channels exist for sales organization 1000: Write dovn three examples £ Hint: Place the cursor on the input field for the distribution channel ‘and display the possible input values using the F4 input help, a ee EEE HEE CEH 4) Distribution channels for sales organization 1000: 01 Direct sates 10 Final customer sales * 12 Sold for resale +14 Service 16 Factory sales Check in the system, whieh divisions exist for sales organization 1000 and for distribution channel 12, Write down three examples, f°) Hint: Place the cursor on te input eld for the division and isplay ‘he possible input values using the Fé input help. Continued on next page 9 2010 SAP AG, All righis reserved 2010qscmeo Lesson: §: ales and Distribution Structures of the Model Company IDES, ine, 8) Divisions for sates organization 1000 and di + 00-Cross-division * 02 Motorcycles + 04 Lighting * 07 High Tech 08 Service + 10 Vehicles istribution channel 12: © 2010 SAP AG. Al rights resenveu 31EY 32 Unit 4: Enterprise Structures in Sales and Distribution Lesson Summary You should now be able to: Describe the sales and distribution structures of IDES, Inc. © 2010 SAP AG, All ighis reserved Tscmso 2010qscmsso Unit Summary Unit Summary ‘You should now be able io: Describe sales and distribution structures entity organizational distribution ‘ ‘Describe the essential characteristics ofthese organizational units Explain the most important relationships between the orga structures in sales and distribution Units in the system that are relevant for sales and tional Describe the sales and distribution structures of IDES, ie 2010 © 2010 SAP AG. All ighis reserved 33Unit Summary iscuteo EY 34 © 2010 SAP AG AN rights reserved, 2010“A¢ Unit 2 Overview of Sales Processes Unit Overview ‘This unit Jooks at how a Sales and system. This takes the form in the units that follow. Distribution process is represented in the ofan intial overview. Additional details are covered Unit Objectives Afier completing this unit, you will be able to: Explain the process chain fo sales order processing Create a sales order with reference toa quotation Create m outbound delivery wit reference to a sales order Pick and post goods issue Invoice a customer for the delivery Enter an incoming payment in the system Unit Contents Lesson: Process Overview... 36 Lesson: Sales Processing... 44 Lesson: Shipping Processing... a7 Lesson: Biling Document Processing... 52 Exercise 2: Sales and Distribution Process 87 © 2010 SAP AG. Al ights reserved, 36 EYPEY 36 Unit 2: Overview of Sales Processes Tsemeo Lesson: Process Overview Lesson Overview ‘This lesson provides an overview of sales and distribution processes. Lesson Objectives Afier completing this lesson, you will be able to: Explain the process chain for sales order processing Business Example You want to gain a theoretical overview of sees and distribution processes, Process Overview ® Establishing and maintaining customer relationships © Presales activities include: ¥ Entering and tracking customer contacts 4% Malling campaigns 4 Answering customer telephone queries ™ inquiries Quotations, Figure 18: Presales Activities Specific marketing measures trade fair sales activities, processes, (Girect maiting campaigns, Internet campaigns, oF telephone campaigns, for example) can tripger sales © 2010 SAP AG. All rights reserved, “A& TscMéo Lesson: Process Overview Use this presales information to pl strategies and asa basis for establi Your customers, for example by: lan and evaluate your marketing and sales ishing long-term business relationships with tracking lost sales recording presales data to help negotiate large contracts selling goods and services to of the entire process. large organizations that require documentation © The employees in your Customer Service department take orders in writing and over the phone, © Standard orders normally contain: ™ Customer and material information % Price Information for a financial statement tems ¥ Information about delivery dates ‘and delivery quantities Information about shipping processing 4 Information about biting QA Figure 16: Seles Order Processing ‘sales order is an electronic document that captures and records your customer's request for goods or services, {pie sees order contains all pertinent information to process the customer's request ‘hroughout the whole process cycle, Zhe ses component thus automatically suggests data from master records and ‘Shipping and Transportation -+ Outbound Delivery ~» Create —» é Single Document — With Reference to Sales Order. To be able to ‘enter the outbound delivery at an earlier date, set the selection date ( 20 days into the future. Use shipping point Z0##. 2. Switch to the Picking tab page and record the delivery quantity and picking quantity for the two items. 3. Save the outbound delivery and record the document number. Task 5: ¢ Display the document flow for the outbound delivery. 1. What is the overall processing status for the sales order? ‘int: You will find the overall processing status in the outbound delivery document flow. In the transaction Outbound Delivery—+ Display, chooseDocument flow. 2. What is the overall processing status for the outbound delivery? Continued on next page EY 60 © 2010 SAP AG. Ail rights reserved. 2010TScMs0 4 Lesson: Biling Document Processing Task 6: Display the inventory management for materials. |. Before the materials leave the plant and the goods issue is being posted, display the stocks for Material T-ASI# in plant 1000 Hint: Open anew session in order to trace the stocks. Inventory management is carried out in materials management. Use the transaction Logistics + Materials Management ~» Inventory ‘Management > Environment + Stock — Stock Overview, Record how many pieces are in stock and available for use. Task 7: Pick the outbound delivery. 1. Create a transfer request asa basis for goods movement in the warehouse and the picking list, Enter the transfer order for the outbound delivery from the previous task: Warehouse Number 10 Plant 1000 Foreground/Background Background Adopt picking quantity 1 Hint: Use the transaction Logisties + Sales and Distribution + Shipping and Transportation —» Picking + Create Transfer Order Single Document Record the transfer order number. Task 8: Once picking has been carried out, you can post the goods issue. 1. Change the outbound delivery. First, note the picking quantities that are in both items in the outbound delivery. Continued on next page 2010 © 2010 SAP AG. All righ reserved. 61Unit 2: Overview of Sales Processes Tscm6o 2. Post the goods issue. & Hint: In the Change Oulbound Delivery transaction, choose Post Goods Issue. Task 9: Display the inventory management for materials, 1. Once the materials have left the plant and the goods issue has been posted, display the stocks for Material T-ASI## in plant 1000 again. & ‘Hint: Switch to your second session and choose Refresh. If you have deleted the second session, choose Logistics» Materials Management» Inventory Management-+ Environment» Stock» Stock Overview. Record how many pieces are now still in stock, Task 10: Display the document flow for the outbound delivery 1. What is the overall processing status for the outbound delivery? G2 Mm: You nde veal pressing ans in he ound delivery document flow. In the transaction Outbound Delivery» Display, chooseDocument flow. 2. What further documents have been generated for outbound delivery? 3, Why is the status for the outbound delivery still in process? 4. Why are the transfer order and goods issue already completed? Continued on next page © 2010 SAP AG. All ights reserved, 2010