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Communication: Presented by

Communication is the sharing of information between individuals or groups to reach a common understanding. Organizational communication is the process by which activities of an organization are coordinated to reach individual and organizational goals. There are various elements, directions, and barriers to effective communication in organizations. Communication channels must be selected carefully based on factors like richness, speed, and accuracy to transmit information effectively within and between organizations globally while considering cultural differences.

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RadHika GaNdotra
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50 views

Communication: Presented by

Communication is the sharing of information between individuals or groups to reach a common understanding. Organizational communication is the process by which activities of an organization are coordinated to reach individual and organizational goals. There are various elements, directions, and barriers to effective communication in organizations. Communication channels must be selected carefully based on factors like richness, speed, and accuracy to transmit information effectively within and between organizations globally while considering cultural differences.

Uploaded by

RadHika GaNdotra
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
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COMMUNICATION

Semester: 1
PRESENTED BY :
Section: A
Shiromani Gupta ( 49-MBA-15 )
Subject: Organizational
Arshit Mahajan ( 15-MBA-15 ) Behaviour
What is COMMUNICATION?
Communication is any act by which one person gives to or receives
from another person information about that person's needs,
desires, perceptions, knowledge, or affective states.

It is the sharing of information between two or more individuals or


groups to reach a common understanding

Communication Functions:
Control member behaviour.
Foster motivation for what is to be done.
Provide a release for emotional expression.
Provide information needed to make decisions.
ORGANISATIONAL COMMUNICATION

Organizational communication is the processby whichactivitiesof

an organization are collected and coordinated to reach thegoalsof

bothindividualsand the organization

In simple terms it is the information flow that happens in an

organization but the flow of information has got a structure ,

direction and process.


ELEMENTS OF
COMMUNICATION PROCESS
The sender

Encoding

The message

The channel

Decoding

The receiver

Noise

Feedback
COMMPUNICATION PROCESS

Communication Process:

The steps between a source and a receiver that result in the


transference and understanding of meaning.
DIRECTION OF COMMUNICATION

Horizontal / Lateral Communication :

The exchanges between and among agencies and personnel on the


same level of the organization chart.

Vertical Communication :

Upward communication- The process whereby the ideas, feelings,


and perceptions of lower-level employee are communicated to those
at higher levels in the organization.

Downward Communication- Such communication is initiated by the


organizations upper management and then filters downward
through the chain of command.
Diagonal Communication :

This occurs when communication occurs between workers in a different


section of the organization where one worker is on a higher level.
INTERPERSONAL COMMUNICATION

Oral Communication
Advantages: Speed and feedback.
Disadvantage: Distortion of the message.

Written Communication
Advantages: Tangible and verifiable.
Disadvantages: Time consuming and lacks feedback.

Nonverbal Communication
Advantages: Supports other communications and provides
observable expression of emotions and feelings.
Disadvantage: Misperception of body language or gestures
can influence receivers interpretation of message.
ORGANIZATIONAL COMMUNICATION

(A) Formal Small Group Network


NETWORKS
Criteria/ Chain/ Wheel/ All/Channel/

Speed% Moderate% Fast% Fast


Accuracy% High% High% Moderate
Emergence%of%a%leader% Moderate% High% None
Member%satisfaction% Moderate% Low% High
(B) Informal Network or Grapevine

Informal, not controlled by management.


Perceived by most employees as being more believable and
reliable than formal communications.
Largely used to serve the self-interests of those who use it.

Results from:
-Desire for information about important situations
-Ambiguous conditions
-Conditions that cause anxiety
COMPUTER-AIDED COMMUNICATION

E-mail
Advantages: quickly written, sent, and stored; low cost for
distribution.
Disadvantages: information overload, lack of emotional content,
cold and impersonal.

Instant messaging (IM) ans Short Messaging Service (SMS):


IM- occur in real time
SMS- use portable communication device
Advantage: real time e-mail transmitted straight to the
receivers desktop.
Disadvantage: can be intrusive and distracting.
Intranet

A private organization-wide information network.

Extranet

An information network connecting employees with external

suppliers, customers, and strategic partners.

Videoconferencing

An extension of an intranet or extranet that permits face-to

face virtual meetings via video links.


Choice of Communication Channel
Why do people choose one channel over another- say a phone
call instead of face to face talk?

A model of channel richness helps explain channel selection among


managers.

Channel Richness: The amount of information that can be transmitted


during a communication episode.

Characteristics of Rich Channels:


1. Handle multiple cues simultaneously.
2. Facilitate rapid feedback.
3. Are very personal in context.
Low CHANNEL RICHNESS High
BARRIERS TO EFFECTIVE
COMMUNICATION
Information Overload:
A condition in which information inflow exceeds an individuals
processing capacity.

Selective Perception:
People selectively interpret what they see on the basis of their
interests, background, experience, and attitudes.

Filtering:
A senders manipulation of information so that it will be seen
more favorably by the receiver.
BARRIERS TO EFFECTIVE
COMMUNICATION

Language:
Words have different meanings to different people.
BARRIERS TO EFFECTIVE
COMMUNICATION
Emotions:
How a receiver feels at the time a message is received will influence how
the message is interpreted.

Silence:
Employee Silence means managers lack information about ongoing operational
problems. Employees who are silent about important issues may also
experience psychological stress.

Communication Apprehension:
Undue tension and anxiety about oral communication, written communication,
or both.
GLOBAL IMPLICATIONS
1. Cultural Barriers
Semantics
Tone differences
Differences among perceptions

2. Cultural Guide
Assume differences until similarity is proven.
Emphasize description rather than interpretation or evaluation.
Practice empathy.
Treat your interpretations as a working hypothesis.
GLOBAL IMPLICATIONS
3. Cultural Context

High-Context Cultures:

Cultures that rely heavily on

nonverbal and subtle situational cues

to communication.

Low-Context Cultures:

Cultures that rely heavily on words

to convey meaning in communication.


QUERIES ???

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