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Windows Update Error 80070002

Windows Update Error 80070002 from Microsoft website

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195 views

Windows Update Error 80070002

Windows Update Error 80070002 from Microsoft website

Uploaded by

Jai Ho
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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5/1/13 Windows Update error 80070002

Windows Update error 80070002 Applies to Windows 7

If you receive Windows Update error 80070002 while checking for updates, you need to remove the temporary update files
that Windows uses to identify updates for your computer. To remove the temporary files, stop the Windows Update service,
delete the temporary update files, restart the Windows Update service, and then try to check for Windows updates again.

Hid e a ll

To s to p the Wind o ws Up d a te s er vice

You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type
administrative tools, and then click Administrative Tools.

2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or
provide confirmation.

3. Click the Name column heading to sort the names in reverse order.

4. Find the Windows Update service, right-click it, and then click Stop.

To d elete temp o r a r y up d a te files

1. Open Computer by clicking the Start button , and then clicking Computer.

2. Double-click the local hard disk where Windows is installed, typically drive C.

3. Double-click the Windows folder, and then double-click the SoftwareDistribution folder.

4. Double-click the DataStore folder to open it, and then delete all files and folders in the folder. If you're prompted
for an administrator password or confirmation, type the password or provide confirmation.

5. Click the Back button. In the SoftwareDistribution folder, double-click the Download folder to open it, and then
delete all files in the folder. If you're prompted for an administrator password or confirmation, type the password
or provide confirmation.

To r es ta r t the Wind o ws Up d a te s er vice


You must be logged on as an administrator to perform these steps.

1. Open Administrative Tools by clicking the Start button , and then clicking Control Panel. In the search box, type
administrative tools, and then click Administrative Tools.

2. Double-click Services. If you're prompted for an administrator password or confirmation, type the password or
provide confirmation.

3. Click the Name column heading to sort the names in reverse order.

4. Find the Windows Update service, right-click it, and then click Start.

5. Close the Services window and the Administrative Tools window.

To s ee which up d a tes a r e ins ta lled o n the co mp uter

Deleting temporary update files will help solve the problem, but it will also delete the history in Windows Update. You can
still see which updates are installed on your computer by going to Installed Updates.

Open Installed Updates


M EET WINDOWS
by clicking the StartHbutton
DOWNL OA D & SH OP OW-T O
, clicking Control Panel, clicking Programs, and then, under
SUP P ORT Sign in
Programs and Features, clicking View installed updates.
In stallation T ou c h & searc h P erson alization Sec u rity & ac c ou n ts A pps & Win dow s Store Web & n etw orkin g Em ail & c om m u n ic ation

windows.microsoft.com/is-is/windows7/windows-update-error-80070002 1/3
5/1/13 Windows Update error 80070002
To us e the Sys tem Up d a te Rea d ines s To o l

If the problem continues after you have followed the steps above, check for updates again using the following steps. When
checking for updates again, if you are offered the option to download and run the System Update Readiness Tool, do it.
The System Update Readiness Tool is only offered to computers that have a condition that the tool might be able to
resolve. To learn more about this tool, go to Wha t is the Sys tem Up d a te Rea d ines s To o l? on the Windows website.

1. Open Windows Update by clicking the Start button . In the search box, type Update, and then, in the list of results,
click Windows Update.

2. In the left pane, click Check for updates.

If you are offered the System Update Readiness Tool, but you encounter a problem using Windows Update, you can manually
download and run the tool. You'll need to know the version of Windows and system type you are using.

To r un the Sys tem Up d a te Rea d ines s To o l ma nua lly

1. Open System by clicking the Start button , right-clicking Computer, and then clicking Properties.

2. Under System, note whether the computer's System type is a 32-bit or 64-bit version of the Windows operating
system.

3. Go to Wha t is the Sys tem Up d a te Rea d ines s To o l? on the Windows website. Find the Windows version and
system type of your computer, and then click the link to download the System Update Readiness Tool.

4. After you download the System Update Readiness Tool, restart your computer, and then check for updates again.

If you continue to see this error, see this a uto ma tic tr o ub les ho o ter on the Microsoft Support website, or go to the
M icr o s o ft Ans wer s website for more assistance.

Error codes this applies to:

WindowsUpdate_80070002

0x80070002

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