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User Manuals
DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 1 of 9
TITLE: Creation Of Quality Notifications
Internal Problem Notification
(QA In-charge will create the notification and fill the fields like material, batch, process order
etc., and assign the task in header level.)
Execute the transaction QM01 (by QA In-charge)
Select the Notification Type Q3 from F4 help
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 2 of 9
TITLE: Creation Of Quality Notifications
Press Enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 3 of 9
TITLE: Creation Of Quality Notifications
Under Reference objects Tab, Select required fields from F4 help like Material, Plant for Mat.,
Batch, Storage location, Prod.Order No., Coding, Description and enter text in subject data as
shown in the below screen:
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TITLE: Creation Of Quality Notifications
Press enter button
Click on Subject Tab
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TITLE: Creation Of Quality Notifications
Select Priority, Req.Start and Required End dates from F4 help.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 6 of 9
TITLE: Creation Of Quality Notifications
Click on Processing Tab
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 7 of 9
TITLE: Creation Of Quality Notifications
Enter Complaint Qty., Select Business Area Ex.100-Parental Group, Select Code Group from F4
help and enter task text as shown in the below screen.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 8 of 9
TITLE: Creation Of Quality Notifications
Press enter button
Observe system sets the status to TSOS.
Click on Dates/Times
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 9 of 9
TITLE: Creation Of Quality Notifications
Enter Reported by (enter name who is created the notification) and click on Tasks Tab
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 10 of 9
TITLE: Creation Of Quality Notifications
(Note: QA In-charge will release the header lever task and send to QA Manager)
Select task line item and click on Release button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 11 of 9
TITLE: Creation Of Quality Notifications
Observe that system changed the status from TSOS to TSRL.
To enter mandatory partner by click on Goto on Menu bar as shown in below screen
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 12 of 9
TITLE: Creation Of Quality Notifications
Click on Partner
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 13 of 9
TITLE: Creation Of Quality Notifications
Select Coordinator ( QA Manager) user ID from F4 help
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 14 of 9
TITLE: Creation Of Quality Notifications
Press enter button and click on back button.
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TITLE: Creation Of Quality Notifications
Click on Put in Process button in header level.
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TITLE: Creation Of Quality Notifications
Click on Save
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 17 of 9
TITLE: Creation Of Quality Notifications
To send notification to QA Manger executes the transaction QM02 with input field Notification No.
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TITLE: Creation Of Quality Notifications
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 19 of 9
TITLE: Creation Of Quality Notifications
Click on Service for object button
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TITLE: Creation Of Quality Notifications
Select Object type Quality Notification and click on continue button.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 21 of 9
TITLE: Creation Of Quality Notifications
Select Send and click on Send object with note
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 22 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to QA Manger and select Recipient user Id (QA Manager User ID) from F4 help,
select Express Message check box and click on Send button.
(To select the Recipient User ID, please refer the process mentioned in Customer Complaints
notification.)
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 23 of 9
TITLE: Creation Of Quality Notifications
Click on Save
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TITLE: Creation Of Quality Notifications
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TITLE: Creation Of Quality Notifications
(To see the notification sent by QA In-charge, QA Manager Access the notification by click on
Sap Business Workplace button on Sap Easy Access screen as shown in below screen:)
Click on Sap Business Workplace button.
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TITLE: Creation Of Quality Notifications
Click on Inbox.
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TITLE: Creation Of Quality Notifications
Double click on notification line item from list.
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TITLE: Creation Of Quality Notifications
Click on notification EX. Problem notification and above screen
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TITLE: Creation Of Quality Notifications
QA manage looks into notification and execute the transaction QM02 for further process
Execute the transaction QM02 (QA Manager User ID) with input field Notification No.:
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TITLE: Creation Of Quality Notifications
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 31 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to Production Manger on Subject data as shown in the below screen:
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TITLE: Creation Of Quality Notifications
Click on Service for object
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TITLE: Creation Of Quality Notifications
Select Quality Notification and click on continue button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 34 of 9
TITLE: Creation Of Quality Notifications
Select Send and then click on Send object with note
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 35 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to Production Manger, select Recipient (Production Manager User Id) from F4
help, select Express Message and click on Send button.
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TITLE: Creation Of Quality Notifications
Click on Save
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TITLE: Creation Of Quality Notifications
Production Manager looks into the notification and investigate the route cause and inform to QA
Manger
Execute the transaction QM02 (Production Manager User ID) with input field Notification no.
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TITLE: Creation Of Quality Notifications
Press Enter button
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TITLE: Creation Of Quality Notifications
Click on Activities Tab
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TITLE: Creation Of Quality Notifications
Select Code group from F4 help and enter Activity Text
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TITLE: Creation Of Quality Notifications
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 42 of 9
TITLE: Creation Of Quality Notifications
Select Reference objects Tab
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TITLE: Creation Of Quality Notifications
Enter the brief note to QA Manager under Subject data and click on Service for object .
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TITLE: Creation Of Quality Notifications
Select Quality Notification and click on continue button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 45 of 9
TITLE: Creation Of Quality Notifications
Click on Send object with note
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 46 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to QA Manger and select Recipient (QA Manager User ID) from F4 help, select
Express Message check box and click on Send button.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 47 of 9
TITLE: Creation Of Quality Notifications
Click on Save
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 48 of 9
TITLE: Creation Of Quality Notifications
QA Manager looks into the confirmation message through notification by Production Manager and
execute the transaction QM02 for further process.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 49 of 9
TITLE: Creation Of Quality Notifications
Execute the transaction QM02 (QA Manager User ID)
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 50 of 9
TITLE: Creation Of Quality Notifications
QA manager go through the route cause assigned by production manager by click on Activities
tab and close the task.
Click on Tasks Tab on header
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TITLE: Creation Of Quality Notifications
Click on complete button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 52 of 9
TITLE: Creation Of Quality Notifications
Observe that system changed the status from TSRL to TSCO.
Select the task and click on Successful button.
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TITLE: Creation Of Quality Notifications
Click on Subject Tab on header
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 54 of 9
TITLE: Creation Of Quality Notifications
Enter Notification end date and time (Malfunct.end) as shown in the below screen
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 55 of 9
TITLE: Creation Of Quality Notifications
Click on Save
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 56 of 9
TITLE: Creation Of Quality Notifications
QA Manager will inform the status to QA In-charge by execute the transaction QM02.
Execute the transaction QM02 (QA Manager User ID) with input field Notification No.
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 57 of 9
TITLE: Creation Of Quality Notifications
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 58 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to QA In-charge under Subject data and click on Services for object icon
.
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TITLE: Creation Of Quality Notifications
Select Quality Notification and click on continue.
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TITLE: Creation Of Quality Notifications
Select Send and click on Send object with note
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 61 of 9
TITLE: Creation Of Quality Notifications
Enter brief note to QA In-charge, select Recipient (QA In-charge User Id) from F4 help, select
Express Message check box and click on Send button.
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TITLE: Creation Of Quality Notifications
Click on Complete button on header.
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TITLE: Creation Of Quality Notifications
Click on continue button
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TITLE: Creation Of Quality Notifications
You can see the document flow by execute the transaction QM03
Execute the transaction QM03 with input field Notification No.
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TITLE: Creation Of Quality Notifications
Press enter button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 66 of 9
TITLE: Creation Of Quality Notifications
Click on Document Flow button
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DOCUMENT NUMBER: (QM01_ Quality Notifications for Market Complaints) PAGE: 67 of 9
TITLE: Creation Of Quality Notifications
Select Business Document and click on Display document button
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TITLE: Creation Of Quality Notifications
End of Internal Problem Notification Process
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