COMPETENCY PROFILE (CP)

Sub Sector HEALTH AND WELLNESS SERVICES/COMPLEMENTARY THERAPY

Job Area SPA THERAPY
Level THREE (3)

CU Title CU Code CU Descriptor CU Work Activities Performance Criteria

1. Spa Operation Preparation This competency unit describes the skill, 1. Identify spa operation standard, 1.1 Spa operation standard checklist
knowledge and attitude requirements in spa procedure, requirement and obtained and interpreted according to
operation preparation works to ensure specification. procedure, requirement and
operation, presentation, safety, hygiene of specification.
spa are in order in accordance with
Standard Operating Procedure (SOP) and
authority bodies (DOSH, KKM, BOMBA, 2. Prepare spa operation tools, 2.1 Spa operation tools and equipment
Local Authorities) products (supplies), materials and functioning tested according to
equipment. manufacturer instruction.
The person who is competent in spa 2.2 Spa materials and products are
operation preparation shall be able to sufficiently arranged in accordance
prepare spa operation tools, products with workplace procedures.
(supplies), materials and equipment, carry
out cleaning, maintenance, repair and
laundry, carry out opening and closing 3. Carry out cleaning, maintenance, 3.1 Spa area prepared and readied for
procedure, carry out health and safety repair and laundry. operation according to SOP.
practises, handle emergency situation and 3.2 Linen is properly arranged according
assess spa operation standard and to requirement.
specification according to company and
authority bodies requirement. 4. Carry out opening and closing 4.1 Spa materials and products (supplies)
procedure. sufficiently replenished and arranged
according to SOP.
4.2 Spa is readied for operation according
to SOP.
4.3 Spas have been safely closed
according to closing procedure.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5. Carry out health and safety 5.1 First Aid management are executed in
practises. accordance with first aid principles and
procedures.
5.2 Required spa equipment and tools are
disinfected and sterilised according to
SOP.
5.3 Equipment and tools are hygienically
cleaned to regulatory and workplace
requirements.

6. Handle emergency situation. 6.1 Emergency situation is recognised and

handled according to authority bodies
and SOP requirement.

7. Assess spa operation standard and 7.1 Spa operation requirement and
specification according to company specification standard are checked
requirement. according to SOP.

8. Update spa operation preparation 8.1 Spa operation checklist and logbook
checklist and logbook. are submitted to superior.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
2. Spa Guest Relation Services This competency unit describes the skill, 1. Identify spa promotion and guest 1.1 Services, product, promotion material
and Promotion knowledge and attitude requirements in relation service requirement and and benefit of the treatment and
guest relation services to ensure front office specification. facilities of the spa are listed and
operation and services of SPA has been interpreted in accordance with
satisfied and encourage guest in regulatory bodies, spa association and
accordance with Standard Operating premise rules and regulation.
Procedure (SOP) of spa operation.
2. Prepare spa promotion and guest 2.1 Spa promotion and guest relation
The person who is competent in guest relation service materials, tools and service materials, tools and equipment
relation services shall be able to prepare equipment. are prepared and arranged according
spa promotion and guest relation service to company requirements.
materials, tools and equipment, perform
guest relation services, perform spa 3. Perform guest relation services. 3.1 Guest greets appropriately and
promotion, assess spa promotion and guest determined their requirements for
relation service performance and report spa product and services.
reservation status. 3.2 Explanation on product, facilities and
services provided according to SOP.
3.3 Good communication skill applied.
3.4 Problems (complaint) identified and
managed according to organisation
/premises procedures.

4. Perform spa promotion. 4.1 Guest enquiries and reservation are

attended, recorded and acted
according to SOP.
4.2 Guest has been explained about
products, facilities and services
selection for treatment according to
SOP.

5. Assess spa promotion and guest 5.1 Guests need and requirements are
relation service performance. evaluated in accordance with
organisation policies, procedures and
SOP.
5.2 Numbers of reservation are checked
according to daily target.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
6. Report spa reservation status. 6.1 Spa guest reservation report is
submitted to superior.

3. Full Body Massage This competency unit describes the skill, 1. Identify guest full body massage 1.1 Basic health information is ascertained
knowledge and attitude requirements in requirement. in accordance with SOP.
body massage works on the whole body to 1.2 Indication and contraindication of
promote general health, relaxation and massage therapy distinguished.
balance the mind, body and soul in 1.3 Type of massage services method and
accordance with regulatory bodies techniques are determined in
requirement. accordance with premise policies and
procedure.
The person who is competent in full body 1.4 Full body massage for general health
massage shall be able to prepare full body requirements and lifestyle are
massage work area, prepare guest for full determined.
body massage, perform full body massage, 1.5 Good guest skill communication is
monitor full body massage procedure, applied.
evaluate full body massage services, record 1.6 Types and usage of full body massage
full body massages services and perform medium and tools are determined.
post massage procedure in accordance with
massage treatment specifications. 2. Prepare full body massage work 2.1 Full body massage work area is
area, tools, materials, furniture and organised in accordance with authority
fitting. body with regard to emergency
procedures.
2.2 Work area ergonomics, deportment
and posture are practiced.
2.3 Full body massage tools, materials,
furniture and fitting are arranged
according to work place procedures.
2.4 Full body massage medium are
selected.
2.5 Cleanliness of work area is maintained
according to workplace requirement.
2.6 Personal hygiene practices are
followed to workplace requirements.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3. Prepare guest for full body 3.1 Safe keeping of guest belongings and
massage. treatment area for guest privacy is
advised in accordance to premise
policies.
3.2 Work environment meet all hygiene
and safety requirements and
legislation observed.
3.3 Verbal and non verbal communication
is applied.
3.4 Availability of equipment and
consumable products for body
massage are ascertained.

4. Perform full body massage. 4.1 Full body massage is carried out using
appropriate medium and minor
ailments (contra-indication) recognised
in accordance with massage
procedure.
4.2 Human body anatomy and physiology
recognised.
4.3 Rapport is established and
communication is clearly conveyed.
4.4 Methods and technique of full body
massage are demonstrated in
accordance with massage principles
and concept.
4.5 Indication and contra-indication for full
body massage are recognised.

5. Monitor full body massage 5.1 Full body massage conducted

procedure. according to time/ duration allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Codes of ethics are applied.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5.4 Anatomical locations and massage
technique conducted in accordance
with massage therapy guidelines.

6. Evaluate full body massage 6.1 Feedbacks in the effectiveness /

services. services performance are assessed in
accordance to guest and premises
requirements.
6.2 Post treatment response conditions of
full body massage are advised in
accordance with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Record full body massages 7.1 Responsive feedback from guest is

services. recorded.
7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance with statutory bodies
safety regulation and requirement is
recorded.

8. Perform post massage procedure. 8.1 Full body massage products residues
are cleaned up and workplace tidied
up in accordance with premise
housekeeping practices.
8.2 Full body massage material disposed
according to standard hygiene
practices and SOP.
8.3 Full body massage products are
stored, counted, listed, replenished
and arranged in accordance with
premise inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
4. Body Treatment This competency unit describes the skill, 1. Identify guest body treatment 1.1 Guests health information is
knowledge and attitude requirements in requirement. ascertained in accordance to
body treatment such as scrubs, wraps and guidelines.
masks to promote general health and 1.2 Indication and contraindication of body
overall wellbeing. treatment are distinguished.
1.3 Purpose and benefit of body treatment
The person who is competent in body are identified.
treatment shall be able to prepare body 1.4 Type of treatment services method and
treatment work area, materials, tools and techniques are determined in
furniture and fitting, prepare guest for body accordance to premise policies.
treatment, perform body treatment, monitor 1.5 Effective communication skills with
body treatment procedure, evaluate body guest are applied.
treatment services, record body treatment 1.6 Types and usage of body treatment
services and perform post treatment medium and tools are identified.
procedure.
2. Prepare body treatment work area, 2.1 Body treatment work area is organised
materials, tools and furniture and in accordance to authority bodies with
fitting. regard to emergency procedures.
2.2 Work area ergonomics, deportment
and posture are practiced.
2.3 Body treatment tools, materials,
furniture and fitting are arranged.
2.4 Body treatment medium are selected.
2.5 Cleanliness of work area is maintained
according to workplace requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

3. Prepare guest for body treatment. 3.1 Safe keeping of guest belongings and
treatment area for guest privacy is
advised in accordance to premise
SOP.
3.2 Work environment meet all hygiene
and safety requirement and legislation
observed.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3.3 Verbal and non verbal communication
is applied.
3.4 Availability of equipment and
consumable products for body
treatment are ascertained.

4. Perform body treatment. 4.1 Scrubs, wraps and masks activities are
carried out using appropriate medium
selected in accordance with treatment
procedure.
4.2 Indication and contra-indication for
body treatment are recognised.
4.3 Human body anatomy and physiology
are recognised.
4.4 Rapport is established and
communication is clearly conveyed.
4.5 Methods and technique of body
treatment are demonstrated in
accordance with body treatment
concepts, guidelines and recipes.

5. Monitor body treatment procedure. 5.1 Body treatment conducted according

to time/ duration allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment responses in body
treatment are explained.
5.4 Codes of ethics are practiced.
5.5 Anatomical locations and treatment
technique conducted in accordance to
treatment therapy guidelines.

6. Evaluate body treatment services. 6.1 Feedbacks in the effectiveness /

services performance are assessed in
accordance to guest and premises
requirements.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
6.2 Post body treatment responses are
advised in accordance with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Record body treatments services. 7.1 Responsive feedback from guest is

recorded.
7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance statutory safety regulation
and requirement is recorded.

8. Perform post treatment procedure. 8.1 Body treatment products residues are
cleaned up and workplace tidied up in
accordance with premise
housekeeping practices.
8.2 Body treatment material disposed
according to standard hygiene
practices and SOP.
8.3 Body treatment products are stored,
counted, listed, replenished and
arranged in accordance with premise
inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5. Water Therapy This competency unit describes the skill, 1. Identify guests water therapy 1.1 Guests health information is
knowledge and attitude requirements in requirements. ascertained in accordance with
water therapy works using jets, underwater guidelines.
massage, mineral baths and others. It also 1.2 Indication and contra-indication of
includes a whirlpool bath, hot roman bath, water therapy are determined.
hot tub, Jacuzzi, cold plunge, traditional 1.3 Purpose and benefit of water therapy
bath and mineral bath. These treatments are identified.
use physical water properties, such as 1.4 Type of treatment services method and
temperature and pressure, for therapeutic techniques are determined in
purposes, to stimulate blood circulation and accordance with premise policies.
treat the symptoms of certain diseases. 1.5 Effective communication skills with
guest are applied.
The person who is competent in water 1.6 Types and usage of water therapy
therapy shall be able to prepare water form, ingredients and tools are
therapy area, materials, furniture, fitting, identified.
tools and equipment, prepare guest for
water therapy, perform water therapy 2. Prepare water therapy area, 2.1 Water therapy work area is organised
activities, monitor water therapy procedure, materials, furniture, fitting, tools and in accordance with authority bodies
evaluate water therapy services, record equipment. with regard to emergency procedures.
water therapy services, perform post water 2.2 Work area ergonomics, deportment
therapy procedure. and posture are practised.
2.3 Water therapy tools, materials,
furniture and fitting are arranged in
accordance with workplace
procedures.
2.4 Water therapy medium are selected.
2.5 Cleanliness of work area is maintained
according to workplace requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

3. Prepare guest for water therapy. 3.1 Safe keeping of guest belongings and
treatment area for guest privacy is
advised in accordance with premise
SOP.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3.2 Work environment met all hygiene
and safety requirements and
legislation is observed.
3.3 Verbal and non verbal
communications are applied.
3.4 Availability of equipment and
consumable products for water
therapy is ascertained.

4. Perform water therapy activities. 4.1 Water therapy types, method and
techniques are carried out in
accordance to treatment procedures
and guidelines.
4.2 Indication and contra-indication for
water therapy are recognised.
4.3 Human body anatomy and physiology
are recognised.
4.4 Rapport and communication are
clearly conveyed.

5. Monitor water therapy procedure. 5.1 Water therapy conducted according to

time/ duration is allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment responses in water
therapy are explained.
5.4 Code of ethics is practiced.
5.5 Anatomical locations and treatment
technique are conducted in
accordance with water therapy
guidelines.

6. Evaluate water therapy services. 6.1 Feedbacks in the effectiveness /

services performance are assessed in
accordance to guest and premises
requirements.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
6.2 Post water therapy responses are
advised in accordance with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Record water therapy services. 7.1 Responsive feedback from guest is

recorded.
7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance statutory safety regulation
and requirement is recorded.

8. Perform post water therapy 8.1 Water therapy products residues are
procedure. cleaned dried and workplace tidied up
in accordance with premise
housekeeping practices.
8.2 Water therapy material disposed
according to standard hygiene
practices and SOP.
8.3 Water therapy products are stored,
counted, listed, replenished and
arranged in accordance with premise
inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
6. Face Treatment This competency unit describes the skill, 1. Identify guest face treatment 1.1 Guests skin type and condition is
knowledge and attitude requirements in face requirement. determined in accordance with spa
treatment works. A spa face treatment is procedure and requirements.
not just cleansing the skin, it softens the 1.2 Guests health and lifestyle information
skin and the massage will help with tension is ascertained in accordance with
as well. A spa facial gives relief from the guidelines.
tension felt on forehead, around eyes and 1.3 Indication, contra-indication and pre
mouth which can have a relaxing effect on caution of face treatment determined
whole body. Spa facials generally include no according to SOP.
less than five steps: Cleansing, Exfoliating, 1.4 Purpose and benefit of face treatment
Massage, Mask, and Moisturizing are identified.
1.5 Type of treatment services method and
The person who is competent in face techniques are determined in
treatment shall be able to prepare face accordance with company SOP.
treatment work area, products, furniture, 1.6 Effective communication skills with
fitting, materials, tools and equipment, guest are applied.
prepare guest for face treatment, perform 1.7 Types and usage of face treatment
face treatment activities, monitor face medium and tools are identified.
treatment procedure, evaluate face
treatment services, records face treatment 2. Prepare face treatment work area, 2.1 Face treatment work area is organised
services and perform post face treatment products, furniture, fitting, materials, in accordance with authority bodies
procedure. tools and equipment. with regard to emergency procedures.
2.2 Work area ergonomics, deportment
and posture are practised.
2.3 Face treatment tools, materials,
products, equipment, furniture and
fitting are arranged in accordance with
workplace procedures.
2.4 Face treatment medium are selected.
2.5 Cleanliness of work area is maintained
according to workplace requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3. Prepare guest for face treatment. 3.1 Safe keeping of guest belongings and
treatment area for guest privacy is
advised in accordance to premise
SOP.
3.2 Work environment meet all hygiene
and safety requirement and legislation
observed.
3.3 Verbal and non verbal communication
is applied.
3.4 Availability of equipments and
consumable products for face
treatment followed.

4. Perform face treatment. 4.1 Cleansing, exfoliating, massage,

mask, and moisturising are carried out
using appropriate medium recognised
in accordance with treatment
procedure.
4.2 Indication and contra-indication for
face treatment are recognised.
4.3 Head and shoulder anatomy and
physiology recognised.
4.4 Rapport is established and
communications are clearly conveyed.
4.5 Methods and technique of face
treatment are demonstrated in
accordance with treatment procedures
and guidelines.

5. Monitor face treatment procedure. 5.1 Face treatment conducted according

to time/ duration allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment response in face
treatment is explained.
5.4 Code of ethics is explained.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5.5 Anatomical locations and treatment
technique are conducted in
accordance with face treatment
guidelines.

6. Evaluate face treatment services. 6.1 Feedbacks in the effectiveness /

services performance are assessed in
accordance to guest and premises
requirements.
6.2 Post face treatment responses are
advised in accordance with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Records face treatments services. 7.1 Responsive feedback from guest is

recorded.
7.2 Guests documentation record is
interpreted and updated.

8. Perform post face treatment 8.1 Face treatment products residues are
procedure. cleaned, dried and workplace tidied up
in accordance with premise
housekeeping practices.
8.2 Face treatment tools disinfected,
sanitized and sterilised in accordance
with company SOP and regulatory
bodies requirement.
8.3 Face treatment material is disposed
according to standard hygiene
practices and SOP.
8.4 Face treatment products are stored,
counted, listed, replenished and
arranged in accordance with premise
inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
7. Hand and Foot Treatment This competency unit describes the skill, 1. Identify guests hand and foot 1.1 Guests health information is
knowledge and attitude requirements of treatment requirements. ascertained in accordance with
hand and foot treatment works such as guidelines.
soaking, cleansing, exfoliating, treating, 1.2 Indication and contra-indication of
masking and massaging of the feet (knee hand and foot treatment are
and below) and on hands (elbow and below) determined.
according to the guests requirements. 1.3 Purpose and benefit of hand and foot
treatment are identified.
The person who is competent in hand and 1.4 Type of treatment services method and
foot treatment shall be able to prepare hand techniques are determined in
and foot treatment area, materials, furniture, accordance with SOP.
fitting, tools and equipment, prepare guest 1.5 Effective communication skills with
for hand and foot treatment, perform hand guest are applied.
and foot treatment activities, monitor hand 1.6 Types and usage of hand and foot
and foot treatment procedure, evaluate treatment medium and tools are
hand and foot treatment services, record identified.
hand and foot treatment services and
perform post hand and foot treatment 2. Prepare hand and foot treatment 2.1 Hand and foot treatment work area is
procedure in accordance with massage area, materials, furniture, fitting, organized in accordance with
treatment specifications. tools and equipment. authority bodies with regard to
emergency procedures.
2.2 Work area ergonomics, deportment
and posture are practised.
2.3 Hand and foot treatment tools,
materials, furniture and fitting are
arranged in accordance with
workplace procedures.
2.4 Hand and foot treatment medium are
selected.
2.5 Cleanliness of work area is
maintained according to workplace
requirements.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3. Prepare guest for hand and foot 3.1 Safe keeping of guest belongings and
treatment. treatment area for guest privacy are
advised in accordance with premise
SOP.
3.2 Work environment and all hygiene and
safety requirements are met and
legislation is observed.
3.3 Verbal and non verbal
communications are applied.
3.4 Availability of equipment and
consumable products for hand and
foot treatment is ascertained.

4. Perform hand and foot treatment 4.1 Soaking, cleansing, exfoliating,

activities. treating, masking and massaging of
hand and foot are carried out using
appropriate medium recognised in
accordance with treatment procedure.
4.2 Indication and contra-indication for
hand and foot treatment are
recognised.
4.3 Upper and lower limb anatomy and
physiology are recognised.
4.4 Rapport is established and
communications are clearly conveyed.
4.5 Methods and technique of hand and
foot treatment are demonstrated in
accordance with treatment concept
and guidelines.

5. Monitor hand and foot treatment 5.1 Hand and foot treatment conducted
procedure. according to time/ duration allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment responses in hand and
foot treatment are explained.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5.4 Codes of ethics are explained.
5.5 Anatomical locations and treatment
technique conducted in accordance
with hand and foot treatment
guidelines.

6. Evaluate hand and foot treatment 6.1 Feedbacks in the effectiveness /

services. services performance are assessed in
accordance to guest and premises
requirements.
6.2 Post hand and foot treatment
procedures are advised in accordance
with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Record hand and foot treatment 7.1 Responsive feedback from guest is
services. recorded.
7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance statutory safety regulation
and requirement recorded.

8. Perform post hand and foot 8.1 Hand and foot treatment products
treatment procedure. residues are cleaned dried and
workplace tidied up in accordance with
premise housekeeping practices.
8.2 Hand and foot treatment material
disposed according to standard
hygiene practices and SOP.
8.3 Hand and foot treatment products are
stored, counted, listed, replenished
and arranged in accordance with
premise inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
8. Scalp and Hair Bath (Hair This competency unit describes the skill, 1. Identify guests hair treatment 1.1 Guest s health Information is
Treatment) knowledge and attitude requirements in requirements. ascertained in accordance with
scalp and hair bath works of the hair guidelines.
treatment such as cleansing, cream/fresh 1.2 Indication and contra-indication of hair
product application, massaging, steaming, treatment are determined.
rinsing and drying. The benefits of scalp and 1.3 Purpose and benefit of hair treatment
hair treatment are to stimulate hair growth, are identified.
reduce dandruff, stimulate healthy & shining 1.4 Type of treatment services method and
hair and increase hair volume and weight. techniques are determined in
accordance with premise policies.
The person who is competent in scalp and 1.5 Effective communication skills with
hair bath shall be able to prepare hair guest are applied.
treatment area, materials, furniture, fitting, 1.6 Types and usage of hair treatment
tools and equipment, prepare guest for hair medium and tools are identified.
treatment, perform hair treatment activities,
monitor hair treatment procedure, evaluate 2. Prepare hair treatment area, 2.1 Hair treatment work area is organized
hair treatment services, record hair materials, furniture, fitting, tools and in accordance with authority bodies
treatment services and perform post hair equipment. with regard to emergency
treatment procedure. procedures.
2.2 Work area ergonomics, deportment
and posture are practised.
2.3 Hair treatment tools, materials,
furniture and fitting are arranged in
accordance with workplace
procedures.
2.4 Hair treatment medium are selected.
2.5 Cleanliness of work area is
maintained according to workplace
requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

3. Prepare guest for hair treatment. 3.1 Safe keeping of guest belongings and
treatment area for guest privacy is
advised in accordance with premise
SOP.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3.2 Work environment and all hygiene and
safety requirement are met and
legislation is observed.
3.3 Verbal and non verbal communications
are applied.
3.4 Availability of equipment and
consumable products for hair
treatment is ascertained.

4. Perform hair treatment activities. 4.1 Cleansing, cream/fresh product

application, massaging, steaming,
rinsing and drying for hair treatment
using appropriate medium is carried
out in accordance with treatment
procedure.
4.2 Indication and contra-indication for hair
treatment are recognised.
4.3 Head and shoulder anatomy and
physiology are recognised.
4.4 Rapport is established and
communications are clearly conveyed.
4.5 Methods and technique of hair
treatment are demonstrated in
accordance with treatment procedures
and guidelines.

5. Monitor hair treatment procedure. 5.1 Hair treatment conducted according to

time/ duration allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment response in hair
treatment is explained.
5.4 Code of ethics is practiced.
5.5 Anatomical locations and treatment
technique are conducted in
accordance with hair treatment

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
guidelines.

6. Evaluate hair treatment services. 6.1 Feedbacks in the effectiveness /

services performance are assessed in
accordance to guest and premises
requirements.
6.2 Post hair treatment response is
advised in accordance with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7. Record hair treatment services. 7.1 Responsive feedback from guest is

recorded.
7.2 Guests documentation record
interpreted and updated.
7.3 Compliance statutory safety regulation
and requirement recorded.

8. Perform post hair treatment 8.1 Hair treatment products residues are
procedure. cleaned dried and workplace tidied up
in accordance with premise
housekeeping practices.
8.2 Hair treatment material disposed
according to standard hygiene
practices and SOP.
8.3 Hair treatment products are stored,
counted, listed, replenished and
arranged in accordance with premise
inventory procedures.

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 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
9. Manicure & Pedicure This competency unit describes the skill, 1. Identify guests manicure & pedicure 1.1 Guests health information is
knowledge and attitude requirements in treatment requirement. ascertained in accordance with
manicure & pedicure works. Manicure & guidelines.
pedicure is a cosmetic beauty treatment for 1.2 Indication and contra-indication of
the fingernails, hands and feet performed at manicure & pedicure treatment are
home or in a nail salon. A manicure & determined.
pedicure treatment is not only a treatment 1.3 Purpose and benefit of manicure &
for the natural nails but also for the hands pedicure treatment are identified.
and feet. Its consists of filing, shaping of the 1.4 Type of treatment services method and
free edge, treatments, massage and the techniques are determined in
application of polish. accordance to SOP.
1.5 Effective guest communication is
The person who is competent in manicure & applied.
pedicure shall be able to prepare manicure 1.6 Types and usage of manicure &
& pedicure treatment area, materials, pedicure treatment medium and tools
furniture, fitting, tools and equipment, are identified.
prepare guest for manicure & pedicure
treatment, perform manicure & pedicure 2. Prepare manicure & pedicure 2.1 Manicure & pedicure treatment work
treatment activities, monitor manicure & treatment area, materials, furniture, area is organised in accordance with
pedicure treatment procedure, evaluate fitting, tools and equipment. authority bodies with regard to
manicure & pedicure treatment services, emergency procedures.
record manicure & pedicure treatment 2.2 Work area ergonomics, deportment
services and perform post manicure & and posture are practised.
pedicure treatment procedure. 2.3 Manicure & pedicure treatment tools,
materials, furniture and fitting are
arranged in accordance with
workplace procedures.
2.4 Manicure & pedicure treatment
medium are selected.
2.5 Cleanliness of work area is maintained
according to workplace requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

3. Prepare guest for manicure & 3.1 Safe keeping of guest belongings and
pedicure treatment. treatment area for guest privacy is

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
advised in accordance with premise
SOP.
3.2 Work environment met all hygiene and
safety requirement and legislation are
observed.
3.3 Verbal and non verbal communications
are applied.
3.4 Availability of equipment and
consumable products for manicure &
pedicure treatment is ascertained.

4. Perform manicure & pedicure 4.1 Manicure & pedicure treatment using
treatment activities. appropriate medium is carried out in
accordance with treatment procedure.
4.2 Indication and contra-indication for
manicure & pedicure treatment are
recognised.
4.3 Types of nails physiology are
recognised.
4.4 Rapport is established and
communication clearly is conveyed.
4.5 Methods and technique of manicure &
pedicure treatment are demonstrated
and relevant points are identified in
demonstrated in accordance with
treatment procedures and guidelines.

5. Monitor manicure & pedicure 5.1 Manicure & pedicure treatment

treatment procedure. conducted according to time/ duration
allocated.
5.2 Changes in sensory parameters are
detected.
5.3 Post treatment responses in manicure
& pedicure treatment are explained.
5.4 Code of ethics is practiced.
5.5 Anatomical locations and treatment

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
technique conducted in accordance
with manicure & pedicure treatment
guidelines.

6. Evaluate manicure & pedicure 6.1 Feedbacks in the effectiveness /

treatment services. services performance are assessed in
accordance to guest and premises
requirements.
6.2 Post manicure & pedicure treatment
response are advised in accordance
with SOP.
6.3 Guest home care guidelines and
practices are advised in accordance
with guest needs.

7. Record manicure & pedicure 7.1 Responsive feedback from guest is

treatment services. recorded.
7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance with statutory safety
regulation and requirement is
recorded.
8. Perform post manicure & pedicure
treatment procedure. 8.1 Manicure & pedicure treatment tools
are disinfected and sterilised products
residues are cleaned and workplace
dried, tidied up in accordance with
premise housekeeping practices.
8.2 Manicure & pedicure treatment
material disposed according to
standard hygiene practices and SOP.
8.3 Manicure & pedicure treatment
products are stored, counted, listed,
replenished and arranged in
accordance with premise inventory
procedures.

36
 CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
10. Hair Depilation This competency unit describes the skill, 1. Identify guests hair depilation 1.1 Guests health information is
knowledge and attitude requirements in hair services requirements. ascertained in accordance with
depilation works of removing unnecessary guidelines.
hair on eyebrows, upper lip, jaw line, back, 1.2 Indication and contra-indication of hair
leg, arm, under arm, chest and bikini line depilation services are determined.
according to treatment guidelines. 1.3 Purpose and benefit of hair depilation
services are identified.
The person who is competent in hair 1.4 Type of treatment services method and
depilation shall be able to prepare hair techniques are determined in
depilation services area, materials, furniture, accordance with premise policies.
fitting, tools and equipment, prepare guest 1.5 Effective communication skills with
for hair depilation services, perform hair guest are applied.
depilation services activities, monitor hair 1.6 Types and usage of hair depilation
depilation services procedure, evaluate hair services medium and tools are
depilation services, record hair depilation identified.
services, perform post hair depilation
services procedure 2. Prepare hair depilation services 2.1 Hair depilation services work area is
area, materials, furniture, fitting, organized in accordance with authority
tools and equipment. bodies with regard to emergency
procedures.
2.2 Work area ergonomics, deportment
and posture are practiced.
2.3 Hair depilation services tools;
materials, furniture and fitting are
arranged in accordance with
workplace procedures.
2.4 Hair depilation services medium are
selected.
2.5 Cleanliness of work area is maintained
according to workplace requirements.
2.6 Personal hygiene practices are
followed to workplace requirements.

37
CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
3. Prepare guest for hair depilation 3.1 Safe keeping of guest belongings and
services. treatment area for guest privacy are
advised in accordance with premise
Standard Operating procedure.
3.2 Work environment met all hygiene and
safety requirement and legislation is
observed.
3.3 Verbal and non verbal
communications are applied.
3.4 Availability of equipment and
consumable products for hair
depilation services is ascertained.

4. Perform hair depilation services 4.1 Hair depilation services are carried out
activities. using appropriate medium recognised
in accordance with treatment
procedure.
4.2 Indication and contra-indication for hair
depilation services are recognised.
4.3 Skin and hair anatomy and physiology
are recognised.
4.4 Rapport is established and
communication is clearly conveyed.
4.5 Methods and technique of hair
depilation services are demonstrated
and relevant points are identified in
demonstrated in accordance with
treatment procedures and guidelines.

5.1 Hair depilation services conducted

5. Monitor hair depilation services according to time/ duration allocated.
procedure. 5.2 Changes in sensory parameters are
detected.
5.3 Post treatment responses in hair
depilation services are explained.
5.4 Code of ethics is practiced.

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CU Title CU Code CU Descriptor CU Work Activities Performance Criteria
5.5 Anatomical locations and treatment
technique conducted in accordance
with hair depilation services guidelines.

6.1 Feedbacks in the effectiveness /

services performance are assessed in
6. Evaluate hair depilation services. accordance to guest and premises
requirements.
6.2 Post hair depilation services
responses are advised in accordance
with SOP.
6.3 Home care advices are given in
accordance to home care advice
guidelines.

7.1 Responsive feedback from guest is

recorded.
7. Record hair depilation services. 7.2 Guests documentation record is
interpreted and updated.
7.3 Compliance statutory safety regulation
and requirement recorded.

8.1 Hair depilation treatment tools

disinfected and sterilised, products
8. Perform post hair depilation services residues are cleaned and workplace
procedure. tidied up in accordance with premise
housekeeping practices.
8.2 Hair depilation services material
disposed according to standard
hygiene practices and SOP.
8.3 Hair depilation services products are
stored, counted, listed, replenished
and arranged in accordance with
premise inventory procedure.

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