Self-Service

Systems
ProCash 1500

Operating Manual

Questions and suggestions

Do you have ...

... any questions or suggestions regarding

this manual?

... any technical questions or problems?

Please contact the following address giving

the order number of this manual in your
message:

Please contact the Wincor Nixdorf

Customer Care Center:
E-mail: [email protected]

Address:
Wincor Nixdorf International GmbH
Handbuchredaktion BD P34
33094 Paderborn
Germany
Fax: +49 (0) 52 51 693-62 09
E-mail: [email protected]

ProCash 1500 - Operating Manual

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ProCash 1500
Operating Manual

Edition April 2004

Copyright Information and trademarks

Wincor Nixdorf International GmbH 2004

All rights, including rights of translation and
rights of reproduction by reprinting, copying
or similar methods, even of parts, are
reserved.
Any violations give rise to a claim for
damages.
All rights, including rights created by patent
grants or registration of a utility model or
design, are reserved. Delivery subject to
availability; right of technical modifications
reserved.
All names of hardware and software
products mentioned in this manual are
trade names and/or trademarks of their
respective manufacturers.

This manual was

produced using paper
treated with chlorine-free
bleach.

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Contents
Introduction ....................................................................................................................... 1
Symbols used in this manual............................................................................................... 1
Important safety precautions ............................................................................................... 2
General power interrupt....................................................................................................... 4
Frontload ........................................................................................................................ 4
Rearload......................................................................................................................... 5
Abbreviations....................................................................................................................... 6
Device Overview................................................................................................................ 7
Device types ........................................................................................................................ 7
Components ........................................................................................................................ 8
Function elements of the ProCash 1500 Frontload............................................................. 9
Front view....................................................................................................................... 9
Customer panel ............................................................................................................ 11
Front door open............................................................................................................ 12
ProCash 1500 with strongbox ................................................................................. 12
ProCash 1500 with UL safe .................................................................................... 13
Customer panel open ................................................................................................... 14
Safe open ..................................................................................................................... 15
Function elements of the ProCash 1500 Rearload ........................................................... 16
Front view..................................................................................................................... 16
Customer panel ............................................................................................................ 18
Front door open............................................................................................................ 19
Rear view ..................................................................................................................... 20
ProCash 1500 with strongbox ................................................................................. 20
ProCash 1500 with UL safe .................................................................................... 21
Door of operating unit open.......................................................................................... 22
Safe open ..................................................................................................................... 23
Basic Operation............................................................................................................... 25
General.............................................................................................................................. 25
Calling up the product-specific software............................................................................ 26
ProCash 1500 Frontload .............................................................................................. 26
ProCash 1500 Rearload............................................................................................... 27
Key functions of the operator panel.............................................................................. 28
Opening / closing the doors............................................................................................... 29
Opening / closing the front door ................................................................................... 29
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Lifting up / lowering the customer panel....................................................................... 30

Opening / closing the door of the operating unit (only Rearload) ................................. 30
Pulling down / lifting up the operator panel (only Rearload) ......................................... 31
Pulling out / pushing in the equipment carriage............................................................ 33
Frontload ................................................................................................................. 33
Rearload.................................................................................................................. 33
Lifting up / lowering the journal printer.......................................................................... 34
Frontload ................................................................................................................. 34
Rearload.................................................................................................................. 35
Pulling out / pushing in the cash-out module................................................................ 36
Frontload ................................................................................................................. 36
Rearload.................................................................................................................. 36
Special electronics module................................................................................................ 37
Setting the volume of the headphone terminal .................................................................. 37
Switching on the ProCash 1500 ........................................................................................ 38
Switching off the ProCash 1500 ........................................................................................ 39
Setting the beeper volume................................................................................................. 41
Remote status indicator..................................................................................................... 42
Relay for external features ................................................................................................ 43
Opening / closing the door of the strongbox...................................................................... 45
Opening / closing the door of the UL safe ......................................................................... 47
Opening / closing the safe door (with factory setting) .................................................. 47
Opening the safe door (with factory setting)............................................................ 47
Closing the safe door (with factory setting) ............................................................. 50
Changing the key and number combination locks........................................................ 52
Changing the key lock ............................................................................................. 52
Changing the number combination lock.................................................................. 54
Opening / closing the safe door (with customized lock) ............................................... 56
Opening the safe door............................................................................................. 56
Closing the safe door .............................................................................................. 59
Scanning barcodes............................................................................................................ 60
Logo dimensions of ID card............................................................................................... 61
Replacing the card logo..................................................................................................... 62
ProCash 1500 without barcode reader......................................................................... 62
ProCash 1500 with barcode reader.............................................................................. 63
Logo dimensions of the logo cover.................................................................................... 63
Replacing the logo cover ................................................................................................... 64
Cash-out Module (AZM) .................................................................................................. 65
Overview............................................................................................................................ 65
Function elements ............................................................................................................. 66
Cash-out cassette.............................................................................................................. 67
Reject / retract cassette..................................................................................................... 68
Removing the cassette ...................................................................................................... 69
Opening the cassette......................................................................................................... 70
Emptying the reject / retract cassette ................................................................................ 71
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Setting the low cash sensor............................................................................................... 72

Filling the cash-out cassette.............................................................................................. 73
Preparing the cash-out cassette .................................................................................. 73
Preparing the banknote bundles .................................................................................. 74
Inserting banknote bundles .......................................................................................... 75
Inserting the cassette ........................................................................................................ 79
Closing the cassette ..................................................................................................... 79
Inserting the cassette ................................................................................................... 80
Initializing the cassettes..................................................................................................... 81
Determining the reference value ....................................................................................... 81
Opening the stacker and output transport (SAT) ......................................................... 82
Closing the stacker and output transport (SAT) ........................................................... 83
Troubleshooting................................................................................................................. 84
Overview of sensors and electromechanical components ........................................... 84
Meaning of abbreviations and symbols ........................................................................ 85
Status messages of the controller................................................................................ 86
Checking the cash paths in the dispenser modules (status message / code 18) ........ 92
Checking the vertical transport................................................................................ 92
Checking the dispensing areas ............................................................................... 93
Checking the cash paths in the stacker and output transport (status message /
code 19) ....................................................................................................................... 94
Function test ...................................................................................................................... 98
Receipt Printer TH21 / TH22 ........................................................................................... 99
Function elements and controls ...................................................................................... 100
Controls ...................................................................................................................... 100
Printer control panel and connections ........................................................................ 101
Status LED ............................................................................................................ 101
Line Feed key........................................................................................................ 102
Form Feed key ...................................................................................................... 102
Opening / closing the printer cover.................................................................................. 103
Replacing the paper roll................................................................................................... 104
Paper weekend sensor / paper out sensor...................................................................... 110
Weekend sensor ........................................................................................................ 110
Paper out sensor ........................................................................................................ 110
Printer messages ............................................................................................................ 111
Messages in normal operation ................................................................................... 112
Messages in the event of an error.............................................................................. 112
Problems ......................................................................................................................... 113
No supply voltage ....................................................................................................... 113
Paper jam ................................................................................................................... 114
Opening the printer cover...................................................................................... 114
Removing paper residue under the printer cover.................................................. 115
Removing paper residue under the paper cutter................................................... 115
Closing the printer cover and inserting paper ....................................................... 118
Remedying poor print quality...................................................................................... 120
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Paper output at switch-on........................................................................................... 124

Power failure during printing....................................................................................... 125
Other problems........................................................................................................... 125
Consumables................................................................................................................... 125
Paper specifications ........................................................................................................ 126
Receipt roll dimensions .............................................................................................. 126
Control mark print....................................................................................................... 127
TH21 control mark dimensions .................................................................................. 127
TH22 control mark dimensions .................................................................................. 129
Receipt Printer ND9C / ND9G ....................................................................................... 131
Function elements ........................................................................................................... 132
Printer control panel ................................................................................................... 133
Status display ........................................................................................................ 134
TEST key............................................................................................................... 134
LINE FEED key ..................................................................................................... 135
General information ......................................................................................................... 136
Start-up / basic settings ................................................................................................... 137
Setting the printer to the paper roll core diameter ...................................................... 137
Setting the selection switch for the core diameter................................................. 137
Mounting the paper roll holder............................................................................... 138
Inserting the paper roll..................................................................................................... 139
Removing the paper / paper roll ...................................................................................... 141
Printer messages............................................................................................................. 142
Meaning of LEDs ........................................................................................................ 142
Indicators at power-on only ........................................................................................ 142
Indictors in the normal operating state (online) .......................................................... 143
Indicators in the event of an error............................................................................... 143
Troubleshooting............................................................................................................... 144
Paper jam ................................................................................................................... 144
Consumables................................................................................................................... 147
Paper specifications ........................................................................................................ 147
Paper roll dimensions ................................................................................................. 147
Control mark print....................................................................................................... 148
Control mark dimensions ........................................................................................... 148
Preprinting of receipts ................................................................................................ 149
Receipt Printer ND9E .................................................................................................... 151
Function elements ........................................................................................................... 152
Printer control panel ................................................................................................... 153
Status display ........................................................................................................ 154
TEST key............................................................................................................... 154
LINE FEED key ..................................................................................................... 155
General information ......................................................................................................... 156
Start-up / basic settings ................................................................................................... 157
Setting the printer to the required paper width ........................................................... 157
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Setting the printer to the paper roll core diameter ...................................................... 160
Setting the selection switch for the core diameter................................................. 160
Mounting the paper roll holder............................................................................... 161
Inserting the ribbon cartridge........................................................................................... 162
Inserting the paper roll..................................................................................................... 164
Removing the paper / paper roll ...................................................................................... 166
Printer messages ............................................................................................................ 167
Meaning of LEDs........................................................................................................ 167
Indicators at power-on only ........................................................................................ 167
Indictors in the normal operating state (online) .......................................................... 168
Indicators in the event of an error............................................................................... 168
Troubleshooting............................................................................................................... 169
Paper jam ................................................................................................................... 169
Maintenance and service................................................................................................. 171
Consumables .................................................................................................................. 171
Ribbon cartridge ......................................................................................................... 171
Papers ........................................................................................................................ 171
Paper specifications ........................................................................................................ 172
Paper roll dimensions................................................................................................. 172
Control mark print....................................................................................................... 172
Control mark dimensions ........................................................................................... 173
Preprinting of receipts ................................................................................................ 174
Journal Printer TH30 ..................................................................................................... 175
Function elements ........................................................................................................... 176
Front view of the journal printer.................................................................................. 176
Rear view of the journal printer .................................................................................. 177
Printer control panel ................................................................................................... 178
Status display ........................................................................................................ 179
TEST key .............................................................................................................. 179
Feed key................................................................................................................ 179
Paper-low sensor / paper-out sensor ......................................................................... 180
Paper-low sensor .................................................................................................. 180
Paper-out sensor................................................................................................... 180
Replacing the paper roll................................................................................................... 181
Printer messages ............................................................................................................ 188
Messages at power-on ............................................................................................... 188
Messages in normal operation ................................................................................... 188
Messages in the event of an error.............................................................................. 189
Troubleshooting............................................................................................................... 190
No supply voltage ....................................................................................................... 190
Paper jam ................................................................................................................... 190
Maintenance and service................................................................................................. 192
Consumables .................................................................................................................. 192
Papers ........................................................................................................................ 192
Paper specifications ........................................................................................................ 193
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Journal Printer ND98D .................................................................................................. 195

Function elements and controls....................................................................................... 196
Front view of the journal printer .................................................................................. 196
Rear view of the journal printer................................................................................... 197
Printer control panel ................................................................................................... 198
Status display ........................................................................................................ 199
Test key................................................................................................................. 199
Feed key (paper feed key) .................................................................................... 199
Paper-low sensor / paper-out sensor ......................................................................... 200
Paper-low sensor .................................................................................................. 200
Paper-out sensor................................................................................................... 200
Replacing the ribbon cartridge......................................................................................... 201
Replacing the paper roll................................................................................................... 204
Manually moving the print head....................................................................................... 210
Printer messages............................................................................................................. 211
Messages at power-on ............................................................................................... 211
Messages in normal operation ................................................................................... 211
Messages in the event of an error.............................................................................. 212
Troubleshooting............................................................................................................... 213
No supply voltage ....................................................................................................... 213
Paper jam ................................................................................................................... 213
Maintenance and service................................................................................................. 214
Consumables................................................................................................................... 214
Ribbon cartridge ......................................................................................................... 214
Paper .......................................................................................................................... 214
Paper specifications ........................................................................................................ 215
Card Reader CHD V2x ................................................................................................... 217
Function elements ........................................................................................................... 218
SAM module .................................................................................................................... 219
Inserting the chip card into the base of the SAM module ................................................ 219
ID card insertion .............................................................................................................. 222
Depositing retained ID cards ........................................................................................... 223
Cleaning........................................................................................................................... 223
Troubleshooting............................................................................................................... 224
ID Card Unit ID18 ........................................................................................................... 225
Function elements ........................................................................................................... 225
ID card insertion .............................................................................................................. 226
Depositing retained ID cards ........................................................................................... 227
Cleaning........................................................................................................................... 227
Problems ......................................................................................................................... 228
Card Reject Tray ............................................................................................................ 229
Emptying the card reject tray........................................................................................... 230

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Card Reject Box............................................................................................................. 231

Function elements ........................................................................................................... 231
Opening the card reject box ............................................................................................ 232
Closing the card reject box.............................................................................................. 234
Removable Card Reject Box ........................................................................................ 235
Function elements ........................................................................................................... 235
Status display .................................................................................................................. 236
Removing the card reject box.......................................................................................... 237
Opening the card reject box ............................................................................................ 238
Closing the card reject box.............................................................................................. 239
Pushing in the card reject box ......................................................................................... 240
Card Reject Module....................................................................................................... 241
Overview of versions ....................................................................................................... 241
Function elements ........................................................................................................... 242
Opening the reject cassette............................................................................................. 243
Tilting the reject cassette ........................................................................................... 244
Removing the reject cassette..................................................................................... 244
Closing the reject cassette .............................................................................................. 245
Closing the tilted reject cassette................................................................................. 245
Closing the removed reject cassette .......................................................................... 246
Malfunctions .................................................................................................................... 248
Reject cassette full ..................................................................................................... 249
Photosensor dirty ....................................................................................................... 250
Foreign objects on the transport path ........................................................................ 250
ID24 DIP Reader............................................................................................................. 251
Function elements ........................................................................................................... 251
ID card insertion .............................................................................................................. 252
Cleaning .......................................................................................................................... 253
DIP Hybrid Reader ......................................................................................................... 255
Function elements ........................................................................................................... 255
ID card insertion .............................................................................................................. 256
How the DIP hybrid reader works.................................................................................... 257
Malfunctions ............................................................................................................... 257
Cleaning .......................................................................................................................... 258
Barcode Reader ............................................................................................................. 259
Important safety precautions ........................................................................................... 259
Technical data ................................................................................................................. 260
Admissible scanning range ............................................................................................. 261
Image Processing Module ............................................................................................ 263
Device view ..................................................................................................................... 263
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Function elements ........................................................................................................... 264

Front side.................................................................................................................... 264
Rear side .................................................................................................................... 265
Meaning of LED displays ................................................................................................. 266
LED 1 - LED 4 (camera connection) .......................................................................... 266
LED 5 (ready indicator)............................................................................................... 266
LED 6 - LED 11 .......................................................................................................... 266
LED 12 (data transfer)................................................................................................ 266
LED 13 (data transfer)................................................................................................ 266
Problems ......................................................................................................................... 267
LED 1 - LED 4 (camera connection) .......................................................................... 267
LED 5 (ready indicator)............................................................................................... 267
LED 12 - LED 13 ........................................................................................................ 267
Relay for External Features .......................................................................................... 269
Customer relay RSI / Alarm 01750047685...................................................................... 270
Control and display elements ..................................................................................... 271
Resetting the external alarm ...................................................................................... 272
Technical data ............................................................................................................ 273
Description of connectors...................................................................................... 273
Terminal diagram .................................................................................................. 275
Sample connection of customer feedback ............................................................ 275
Customer relay 3338700112 ........................................................................................... 276
Technical data ............................................................................................................ 277
Description of connectors...................................................................................... 277
Terminal diagram .................................................................................................. 278
Sample connection of customer feedback ............................................................ 278
Cleaning, Service and Maintenance ............................................................................ 279
Cleaning the housing ....................................................................................................... 280
Cleaning the PIN pads..................................................................................................... 280
Cleaning the LCD monitor ............................................................................................... 280
Preventive maintenance .................................................................................................. 281
Appendix ........................................................................................................................ 283
Technical data ................................................................................................................. 283
Electrical characteristics of the supply network .......................................................... 283
Device conditions ....................................................................................................... 283
Installation specifications............................................................................................ 284
Environmental conditions ................................................................................................ 285
Climatic environmental conditions in accordance with EN 60721 .............................. 285
Noise emission in accordance with EN 27779 ........................................................... 285
Consumables................................................................................................................... 286
Orders ........................................................................................................................ 286
Loading aid ................................................................................................................. 286
Lithium battery for EDM.............................................................................................. 286
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Contents

Approved cleaning materials ........................................................................................... 287

Notes on using cleaning materials ............................................................................. 287
General-purpose cleaning materials .......................................................................... 288
Cleaning material for special components ................................................................. 288
Environmental protection................................................................................................. 289
Environmentally friendly product design and development ........................................ 289
Saving energy............................................................................................................. 289
Disposing of used consumables ................................................................................ 289
Labels on plastic case parts ....................................................................................... 289
Returning, recycling and disposing of used units and consumables.......................... 289
Further information..................................................................................................... 289
Compliance with standards and certifications ................................................................. 290
Standards met ............................................................................................................ 290
Conformity .................................................................................................................. 290
Notes concerning radio interference suppression and electrical safety ..................... 290
FCC rules and Canadian Standard ICES - 003.......................................................... 291
Certification for data transmission.............................................................................. 291

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Contents

ProCash 1500 - Operating Manual

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Introduction
This operating manual provides all the information required for problem-free operation of
the ProCash 1500.
Having studied the operating manual you will be able to:

replace consumables,
fill cash-out cassettes with banknotes,
eliminate malfunctions (such as paper jams, banknote jams),
properly operate the system.

Symbols used in this manual

Text following this mark represents an item in a list.
" " Text in quotation marks contains references to other chapters or sections in this
document.

Paragraphs following this symbol are actions to be performed in the order in which
they are specified.
Text introduced by this symbol should be given special attention in order to avoid
damage and injury.
This symbol identifies paragraphs which contain general notes to facilitate use of
the device and help avoid operating errors.

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ProCash 1500 - Operating Manual

Important safety precautions

Introduction

Important safety precautions

Please read the following notes carefully before doing any work on the device.

This device complies with the relevant safety regulations for information processing
equipment.
Note the warning and information labels on the device.
The device is equipped with a safety-tested power cable, which must be connected
only to a suitable grounded outlet.
Always hold the plug when removing the power cable. Never pull the cable itself.
Install cables in such a way that they will not be stepped on or tripped over or damaged
or crushed in any way.
Have damaged power cables replaced immediately.
Make sure that there is always free access to the sockets used or to the electrical
circuit-breakers of the house installation.
In case of an emergency (e.g. damaged cabinets, controls or power cables, liquids or
foreign objects in the device) take the following steps:
Deactivate the device immediately by:
Switching off the automatic circuit-breaker or removing the fuse inset from the fuse
holder in the distribution box of the building installation;
Disconnecting the plug connectors of the power supply cables from the grounded
sockets in the building installation;
Switching off the mains on/off switch on the power distributor.
Inform the customer service responsible for you.
During a thunderstorm, data transmission lines must not be connected or
disconnected.
Always keep the devices vents free from obstruction to ensure proper air circulation
and to prevent malfunctions resulting from overheating.
2

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Introduction

Important safety precautions

Only use accessories and extension components that have been approved by us.
Nonobservance can result in damage to the device or violations of regulations
concerning safety, radio interference and ergonomical requirements.
Note that there are only safety extra-low voltage circuits (SELV circuits) if you want to
feed voltage from an external source into prepared cables to install additional
electronics (e.g. connection for an intruder alarm system).
To clean the device only use cleaning agents approved by Wincor Nixdorf International
GmbH (see chapter "Appendix", section "Approved cleaning materials").
Repairs
Repair work may only be carried out by authorized personnel.
Unauthorized opening of the device or repair work carried out improperly could
result in considerable danger to the user.
In case of noncompliance, Wincor Nixdorf International GmbH excludes all
liability.

Lithium batteries
There is danger of fire or explosion if the batteries are handled incorrectly. It is
therefore important to note the following points:

Avoid short circuits.

Never recharge the battery.
Avoid temperatures above 100 C.
Do not try to open the battery by force.
Do not allow the battery to come into contact with water or fire.

Replace only with the same or an equivalent type recommended by Wincor

Nixdorf International GmbH (see chapter "Appendix", section "Consumables").
Dispose of used batteries in compliance with national regulations and the
manufacturer's specifications.

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ProCash 1500 - Operating Manual

General power interrupt

Introduction

General power interrupt

Frontload
A general power interrupt has the following effects:
All current transactions are immediately aborted
(exception: transport of the ID card).
Depending on the parameter setting, ID cards are either output, retained
or transported to the ID card reject tray. This transaction will be properly
completed.
Dispensed banknotes remain in the transport paths of the cash-out
module. They are transported to the collecting tray or the reject cassette
after the device is switched on.

Open the front door and lift the customer panel up (see chapter "Basic Operation",
section "Opening / closing the doors").
Disconnect the power cable from the left rubber
socket at the rear of the power distributor.

To ensure that the entire device is disconnected from power, you must also pull the
plug of the power cable from the wall outlet or interrupt the power supply in the
distributor box of the building by switching off the circuit-breaker or by removing the
fuse.

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Introduction

General power interrupt

Rearload
A general power interrupt has the following effects:
All current transactions are immediately aborted
(exception: transport of the ID card).
Depending on the parameter setting, ID cards are either output, retained
or transported to the ID card reject tray. This transaction will be properly
completed.
Dispensed banknotes remain in the transport paths of the cash-out
module. They are transported to the collecting tray or the reject cassette
after the device is switched on.

Open the door of the operating unit (see chapter "Basic Operation", section "Opening /
closing the doors").
Disconnect the power cable from the right
rubber socket at the rear of the power
distributor (see arrow).

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To ensure that the entire device is disconnected from power, you must also pull the
plug of the power cable from the wall outlet or interrupt the power supply in the
distributor box of the building by switching off the circuit-breaker or by removing the
fuse.

ProCash 1500 - Operating Manual

Abbreviations

Introduction

Abbreviations
AZM
AGT
CE
CEN
CIM
COM
DIN
DT
EDM
EDP
EMA
EN
ID
IEC
ISO
LCD
LED
MM
PC
PCS
PIN
SAT
SOP
TOF
UL
ZAC

Cash-out module
Output transport (Ausgabetransport)
Communaut Europenne (European Community)
Declaration of Conformity
Comit Europen de Normalisation
(European committee for standardization)
Card Identification Module
Communication Port from PC
German Institute for Standardization
Data Transmission
Encryption / decryption module
Electronic data processing
Intruder alarm system
European standard
Identification
International Electrotechnical Commission
International Organization for Standardization
Liquid crystal display
Light emitting diode
Modular marker of the ID-card (evaluation by means of security
modules like MM-Box or CIM 86
Personal computer
Print contrast sensitivity
Personal Identification Number
Stacker and output transport
Service and operating
Top of Form (TOF mark: black mark for paper control)
Underwriters Laboratories
Cash-out controller

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Device Overview
Device types
The ProCash 1500 is an automated teller machine which has been designed for indoor
installation. The device is equipped with a cash-out module for up to four cash-out
cassettes and one reject / retract cassette.
The model line of the ProCash 1500 features one basic device which is available in four
versions:
ProCash 1500 Frontload with strongbox
ProCash 1500 Rearload with strongbox
ProCash 1500 Frontload with UL safe
ProCash 1500 Rearload with UL safe

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Components

Device Overview

Components
The ProCash 1500 may comprise the following components:
Monitor (10.4" or 12.1" LCD monitor (touchscreen or softkeys)
or 15" monitor (touchscreen))
Keypad (EPP keypad or PIN pad)
Cash-out module (AZM)
ID card reader (ID18 or DIP or hybrid DIP reader)
Contactless chip card reader / writer (optional)
Standard card reject tray or
Card reject box (removable) or
Card reject box (lockable / removable) or
Card reject module
Special electronics module
Operator panel (rearload version only)
System unit (PC)
Power supply unit
Power distributor
Receipt printer (ND9C, ND9G, ND9E or TH21) (optional)
Journal printer (ND98D or TH30) (optional)
Barcode reader (optional)
Encryption / decryption module (EDM) (optional)
Portrait camera (optional)
Loudspeaker (optional)
Headphone jack (optional)
Logo illumination (optional)
Relay for external features (optional)
Relay for external features RSI (optional)
Image processing module (optional)

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Device Overview

Function elements of the ProCash 1500 Frontload

Function elements of the ProCash 1500 Frontload

Front view
ProCash 1500 without barcode reader

2
3
4

1 Customer panel
2 Cash output

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3 Front door lock

4 Front door

ProCash 1500 - Operating Manual

Function elements of the ProCash 1500 Frontload

Device Overview

ProCash 1500 with barcode reader

2
3
4
5

1 Customer panel
2 Barcode reader
3 Cash output

10

4 Front door lock

5 Front door

ProCash 1500 - Operating Manual

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Device Overview

Function elements of the ProCash 1500 Frontload

Customer panel

6
2

10
11

1
2
3
4
5
6
*

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Loudspeaker
Vents
LCD monitor
Portrait camera
Presenter with user guidance
User guidance above insertion slot

7
8
9
10
11

Softkeys
Headphone jack
Card input with user guidance
Card logo*
PIN pad or EPP keypad

If the device is equipped with a contactless chip card reader / writer, a card logo and a
contactless chip card reader / writer with optical indicators will be positioned here.

ProCash 1500 - Operating Manual

11

Function elements of the ProCash 1500 Frontload

Device Overview

Front door open

ProCash 1500 with strongbox

1
2
3
4
5

1 Output transport shutter

2 Front door lock
3 Key-operated lock of strongbox

12

4 Safe door strongbox

5 Front door

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Device Overview

Function elements of the ProCash 1500 Frontload

ProCash 1500 with UL safe

1
2
3
4
5
7

1
2
3
4

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Output transport shutter

Front door lock
Number combination lock
Handle

5 UL safe key lock

6 UL safe door
7 Front door

ProCash 1500 - Operating Manual

13

Function elements of the ProCash 1500 Frontload

Device Overview

Customer panel open

8
9

1
2
3
4
5
6

Power supply unit

Power distributor
Special electronics module
SOP key
System unit (PC)
Journal printer ND98D or TH30

7 Card reject tray (standard)* or

Card reject box (removable) or
Card reject box (removable) or
Card reject module
8 Card reader CHD V2x or ID18 **
9 Receipt printer ND9C, ND9G, ND9E or
TH21

If the device features an CHD V2x or ID18 card reader, it may be equipped with a
standard card reject tray, a removable card reject box, a lockable card reject box or a
card reject module.
The card reject module can only be installed in devices which do not feature a
journal printer.

** The device may be equipped with a CHD V2x or ID18 card reader, a DIP reader or a
hybrid DIP reader.

14

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Device Overview

Function elements of the ProCash 1500 Frontload

Safe open

5
2

1 Pull-out handle of cash-out module

2 Encryption / decryption module (EDM)
3 Relay for external features

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4 Image processing module*

5 Cash-out module (AZM)
6 Release lever for AZM

The position of the image processing module may vary depending on the
configuration of the device.

ProCash 1500 - Operating Manual

15

Function elements of the ProCash 1500 Rearload

Device Overview

Function elements of the ProCash 1500 Rearload

Front view
ProCash 1500 without barcode reader

2
3
4

1 Customer panel
2 Cash output

16

3 Front door lock

4 Front door

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Device Overview

Function elements of the ProCash 1500 Rearload

ProCash 1500 with barcode reader

2
3
4
5

1 Customer panel
2 Barcode reader
3 Cash output

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4 Front door lock

5 Front door

ProCash 1500 - Operating Manual

17

Function elements of the ProCash 1500 Rearload

Device Overview

Customer panel

5
6
7

1
2

8
9

10
11

1
2
3
4
5
6

18

Vents
Portrait camera
Presenter with user guidance
Loudspeaker
User guidance above insertion slot
Softkeys

7
8
9
10
11

LCD monitor
Headphone jack
Card input with user guidance
Card logo*
PIN pad or EPP keypad

If the device is equipped with a contactless chip card reader / writer, a card logo and a
contactless chip card reader / writer with optical indicators will be positioned here.

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Device Overview

Function elements of the ProCash 1500 Rearload

Front door open

1
2
3

1 Output transport shutter

2 Front door

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3 UL safe or strongbox

ProCash 1500 - Operating Manual

19

Function elements of the ProCash 1500 Rearload

Device Overview

Rear view
ProCash 1500 with strongbox

1
2
3
4
5
6
7

1 Operating unit door

2 Operator panel window
3 Lock of operator panel window

20

4
5
6
7

Lock of operating unit door

Handle
Safe door strongbox
Key-operated lock of strongbox

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Function elements of the ProCash 1500 Rearload

ProCash 1500 with UL safe

1
2
3
4
5
6
7
8
9

1
2
3
4

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Operating unit door

Operator panel window
Lock of operator panel window
Lock of operating unit door

5
6
7
8
9

Handle
UL safe door
Number combination lock
UL safe key lock
Locking / unlocking handle of safe

ProCash 1500 - Operating Manual

21

Function elements of the ProCash 1500 Rearload

Device Overview

Door of operating unit open

2
3

5
6
7
8

1
2
3
4
5

Power supply unit

System unit (PC)
Power distributor
Special electronics module
Receipt printer ND9C, ND9G, ND9E
or TH21

6 Journal printer ND98D or TH30

7 Card reject tray (standard)* or
Card reject box (removable) or
Card reject box (removable) or
Card reject module
8 Card reader CHD V2x or ID18 **

If the device features an CHD V2x or ID18 card reader, it may be equipped with a
standard card reject tray, a removable card reject box, a lockable card reject box or a
card reject module.
The card reject module can only be installed in devices which do not feature a
journal printer.

** The device may be equipped with a CHD V2x or ID18 card reader, a DIP reader or a
hybrid DIP reader.

22

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Device Overview

Function elements of the ProCash 1500 Rearload

Safe open

1
2
3
4

1 Image processing module*

2 Cash-out module (AZM)

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3 Encryption / decryption module (EDM)

4 Relay for external features

The position of the image processing module may vary depending on the
configuration of the device.

ProCash 1500 - Operating Manual

23

Function elements of the ProCash 1500 Rearload

24

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Device Overview

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Basic Operation
General
To carry out service and maintenance work on the ProCash 1500 you need the productspecific software installed on the device.
Without the product-specific software you cannot carry out any service and
maintenance tasks on your ProCash 1500.

The product-specific software supports activities such as replacing paper for the printer or
changing cassettes in the cash-out module.
On the frontload model the dialog for the software takes place via the PIN pad and on the
rearload model via the operator panel.

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25

Calling up the product-specific software

Basic Operation

Calling up the product-specific software

The product-specific software supports actions which are necessary to operate the device
and to make inquiries of the device status. It also helps you to perform maintenance work
to avoid malfunctions. This functionality can be used during the normal operation without
interrupting the current applications. Thus a high degree of system availability is
guaranteed.
The menu function trees are clearly arranged and adjustable to the customers request
enabling even less experienced users to choose the desired function easily and
comfortably. Security mechanisms allow functions to be deactivated for different users.
Detailed help texts and system messages support the user. These texts are available in
German and English. The language can be selected.

ProCash 1500 Frontload

Function keys for the product-specific software

Open the front door and lift the customer panel (see section "Opening / closing the
doors").
Press the activation key (SOP key (1)).
Swing the customer panel down.
Follow the instructions on the LCD monitor.

The product-specific software is used via the PIN pad and the LCD monitor.

26

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Calling up the product-specific software

ProCash 1500 Rearload

Function keys for the product-specific software
For this device model the product-specific software is used via the operator panel in the
operating unit on the rear side.
The software is used via the operator panel.
To use the operator panel follow the instructions below:
Open the lock for the operator panel window
using the enclosed key (1).
Holding the handle, push the window to the
right as far as possible (2).
Follow the instructions displayed on the
operator panel.

The software is used via the operator panel on the rear side of the device.

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27

Calling up the product-specific software

Basic Operation

Key functions of the operator panel

3
4
5
1

7
8
9
10
11
12
13

1
2
3
4
5
6
7

28

Key-operated switch* closed

Key-operated switch* open
Display
Function key 1
Function key 2
Function key 3
Function key 4

8
9
10
11
12
13

Cancel
CORRECTION key
COMMA key **
Status indicators
Confirmation
Keys for entering hexadecimal numbers

Whether the key is assigned the keyswitch function, is defined in SETUP by selecting
the operator panel mode at the time the device is installed.

**

This key function is optional.

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Basic Operation

Opening / closing the doors

Opening / closing the doors

Key set for the front door.

Opening / closing the front door

To carry out service and maintenance work you have to open the front door at the front of
the device and lift the customer panel up.

Insert the key in the lock.

Open

Opening it:
Turn the key 90 degrees to the right. Open the
front door.
Closing it:
To close the front door, the customer panel
must be lowered as far as possible.
Shut the front door. Then turn the key 90
degrees to the left and pull it from the lock.

Close

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29

Opening / closing the doors

Basic Operation

Lifting up / lowering the customer panel

Open the front door (see section "Opening / closing the front door").
Lifting it up:
Hold the customer panel on the left and on the
right side (1) and lift it up (2).
Lowering it:
Swing the customer panel down.
Danger of injury
The customer panel may only be closed
with the front door open and the
equipment carriage pushed into position.

Opening / closing the door of the operating unit (only Rearload)

Open

Opening it:
Turn the key 90 degrees to the right. Swing the
door of the operating unit upwards.
Closing it:
Close the door of the operating unit. Then turn
the key 90 degrees to the left and pull it from
the lock.

Close

30

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Basic Operation

Opening / closing the doors

Pulling down / lifting up the operator panel (only Rearload)

Pulling it down

Open the door of the operating unit.

Pull the locking pin (1) to the left and move the
operator panel downwards (2).

Lift the operator panel a little, pull it towards you

and latch it in the guide rail (3).

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31

Opening / closing the doors

Basic Operation

Lifting it up
Lift the operator panel up a little (1) and push it
back at the upper edge (2).

Then push the operator panel up (3) by lifting

the retaining plate until the latching bolt snaps
into place (4).

32

Close the door of the operating unit.

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Basic Operation

Opening / closing the doors

Pulling out / pushing in the equipment carriage

Frontload

Lift the customer panel up (see section "Lifting up / lowering the customer panel").
Pulling it out:
Pull the equipment carriage out of the device by
the green handle (1) as far as it will go.
Pushing it in:
Push the equipment carriage in the device by
the green handle (1) as far as possible.

The equipment carriage may only be

pushed in if the journal printer (if it is part
of the system) is in its lowered position.

Rearload

Open the door of the operating unit (see section "Opening / closing the door of the
operating unit (only Rearload)").
Pulling it out:
Pull the equipment carriage out of the device by
the green handle (1) as far as it will go.
Pushing it in:
Push the equipment carriage in the device by
the green handle (1) as far as possible.

The equipment carriage may only be

pushed in if the journal printer (if it is part
of the system) is in its lowered position.

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33

Opening / closing the doors

Basic Operation

Lifting up / lowering the journal printer

Frontload

Pull out the equipment carriage (see section "Pulling out / pushing in the equipment
carriage").
Lifting it up:
Lift the journal printer mounting by the green
handle (see arrow), ...

... and push the joint (1) a little in the direction of

the arrow.

34

For the sake of greater clarity the following

figures only show the mounting of the
journal printer.

Lowering it:
Lift the journal printer mounting slightly by the
green handle (1), press the joint in the direction
of the arrow (2), then fold down the mounting
(3).

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Basic Operation

Opening / closing the doors

Rearload

Pull out the equipment carriage (see section "Pulling out / pushing in the equipment
carriage").

For the sake of greater clarity the following figures only show the mounting of the
journal printer.

Lifting it up:
Lift the journal printer mounting by the green
handle (1) and press the joint in the direction of
the arrow (2).

Lowering it:
Lift the journal printer mounting slightly by the
green handle (1), press the joint in the direction
of the arrow (2), then fold down the mounting
(3).

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35

Opening / closing the doors

Basic Operation

Pulling out / pushing in the cash-out module

Frontload

Open the safe door (see section "Opening / closing the safe door").
Pulling it out:
Pull the green lever (1) towards you and pull the
cash-out module out of the device by the green
handle (2).
Pushing it in:
Hold the green handle (2) and push the cash-out
module into the device as far as possible (cashout module must audibly click into place).

Rearload

Open the safe door (see section "Opening / closing the safe door").
Pulling it out:
Pull the green lever (1) towards you and pull the
cash-out module out of the device by the green
handle (2).
Pushing it in:
Hold the green handle (2) and push the cash-out
module into the device as far as possible (cashout module must audibly click into place).

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Basic Operation

Special electronics module

Special electronics module

The ProCash 1500 is equipped with a special electronics module (SE), which has the
following functions:
powering up and shutting down the ProCash 1500,
cold start after the period of time specified by the application has elapsed (reboot),
setting the loudspeaker volume in the device,
With the power switch on the power distributor the ProCash 1500 is supplied with voltage.
The special electronics module is then in standby mode.
1 Volume control
2 ON/OFF button
3 LED display
1
2
3

Setting the volume of the headphone terminal

The headphone connection is located in the customer panel (see chapter "Device
Overview", section "Customer panel").
The volume for the headphone connection can
be set at four levels via a button (2).

Pressing the button one time increases the

volume by one level. After pressing the button
for the fourth time the volume returns to the
original level.

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37

Switching on the ProCash 1500

Basic Operation

Switching on the ProCash 1500

Switch on the ProCash 1500 by pushing the ON/OFF button of the special electronics
module.

When you switch off the ProCash 1500, you must wait at least 5 seconds before
switching it on again.
Frontload
Open the front door, lift the customer panel up
(see section "Opening / closing the doors") and
push the ON/OFF button of the special
electronics module (see section "Special
electronics module").

Rearload
Open the door of the operating unit (see section
"Opening / closing the doors") and push the
ON/OFF button of the special electronics
module (see section "Special electronics
module").

If the green LED on the special electronics module lights up, the ProCash 1500 is
switched on.
To be able to operate the ProCash 1500, the following switches must be pressed:

38

power switch on the power distributor,

the power switch on the system unit.

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Basic Operation

Switching off the ProCash 1500

Switching off the ProCash 1500

Switch off the ProCash 1500 by pushing the ON/OFF button of the special electronics
module (device returns to standby mode).

In normal operation the device may only be switched off by pushing the ON/OFF
button of the special electronics module. Only in an emergency may the device be
turned off by disconnecting the plug connection of the power cable (see chapter
"Introduction", section "General power interrupt").
Frontload
Open the front door, lift the customer panel up
(see section "Opening / closing the doors") and
push the ON/OFF button of the special
electronics module (see section "Special
electronics module").

Rearload
Open the door of the operating unit (see section
"Opening / closing the doors") and push the
ON/OFF button of the special electronics
module (see section "Special electronics
module").

The switch-off behavior of the ProCash 1500 depends on a parameter setting in

the configuration file of the operating system software.
The parameter setting defines whether the ProCash 1500 shuts down directly
after the ON/OFF key has been pressed or after a defined period (after a few
seconds).
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39

Switching off the ProCash 1500

Basic Operation

Immediate switch-off
The ProCash 1500 is switched off immediately after the ON/OFF button has been
pressed.
Then the red LED lights up.

Defined switch-off
In this case, pressing the ON/OFF button simply lets the ProCash 1500 know that you
want to switch it off.
After the ON/OFF button has been pressed, the red and green LEDs light up together.
After several seconds the device switches off.
Transactions that may be in progress, e.g. dispensing cash to a customer, are completed
properly. Only after completing the transaction is the device switched off.
After switch-off only the red LED is on.
If the ProCash 1500 does not switch off once the transaction is completed, you
should check the setting in the configuration file.
Please contact your system administrator.

40

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Basic Operation

Setting the beeper volume

Setting the beeper volume

You can set the beeper volume using the wheel n the special electronics module.

Open the front door and lift the customer panel (Frontload) or open the door of the
operating unit (Rearload) (see section "Opening / closing the doors").
The volume control (turning wheel) is located
next to the ON/OFF button of the special
electronics module (see section "Special
electronics module").
You can adjust the volume by turning the knob.
louder = turn the knob to the right
softer = turn wheel to the left

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41

Remote status indicator

Basic Operation

Remote status indicator

The system may feature a remote status indicator (RSI). This indicator can be installed
physically separate from the system. It serves to inform the operator of the current status
of the system. In contrast to the Remote Status Indicator - Standard, the Remote Status
Indicator - Audio also features an acoustic signal generator. In the case of display 1 (red),
an additional continuous tone is generated. It can be deactivated via the Audio Reset key.
However, the optical display is still output.
Remote Status Indicator - Standard

Remote status indicator - audio

1
2
3

1
2
3

4
5

Pos. Indicator /
function
1
Red

Meaning

Remedy

SERVICE REQUIRED

Yellow

SUPPLIES REQUIRED

Follow the instructions displayed on

the operator panel or the LCD
monitor.
If the error cannot be eliminated, call
Service.
Follow the instructions displayed on
the operator panel or the LCD
monitor.

Green

Acoustic
signal
generator
Audio Reset
key

IN SERVICE (system is
in service)
Continuous tone for
SERVICE REQUIRED

42

See pos. 1

Turns off continuous

tone.

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Basic Operation

Relay for external features

Relay for external features

The relay for external features serves to control external signal equipment and to evaluate
electrical signals from customer installations. This is implemented via the special
electronics and the application.

Connectors A, B, C, D
Each of these 3-pin connectors is fitted with a relay switch-over contact. The relays can be
switched via the application.
The maximum load of a switch-over contact is 24 V / 1 A.
Connector E
Not connected
Connector F
Not connected

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43

Relay for external features

Basic Operation

Connectors G, H
By bridging the contacts with the contacts of customer equipment, e.g. photosensors,
motion detectors, etc., a signal is generated in the relay and passed to the special
electronics (customer feedback 1 - 4).
Connector I
Connector for the connecting cable to the special electronics module.
See the following circuit diagram for the assignments of connectors A to H.

5
2

Alarm signal for alarm line

Alarm line
not activated
Customer relay 4
Emergency power supply unit
Switched on
6 Emergency power supply unit
Capacity out
7 Customer feedback 1

44

11 12 13 14
1
2
3
4
5

8
9
10
11
12
13
14

10

Customer feedback 2
Customer feedback 3
Customer feedback 4
Not connected
Not connected
Not connected
Ground

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Basic Operation

Opening / closing the door of the strongbox

Opening / closing the door of the strongbox

Opening / closing of the strongbox is described using the rearload version as an
example. Proceed in the same way for the frontload version.

The device comes with a standard key to be used for locking and unlocking the safe door
during device installation:
Standard key:
This key is used to open the safe door.

Activate the product-specific software (see section "Calling the product-specific

software").
Call up the function for the action you want to be carried out on the ProCash 1500.
Opening it:
Turn the key 90 degrees to the right. Keep the
key in this position and open the safe door.

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45

Opening / closing the door of the strongbox

Basic Operation

Closing it:
Turn the key 90 degrees to the right. Keep the
key in this position and close the safe door.

Let go of the key. It will return to its original

position automatically. Pull the key out of the
lock.

46

Exit the product-specific software.

Close the device (see section "Opening / closing the doors").

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Basic Operation

Opening / closing the door of the UL safe

Opening / closing the door of the UL safe

The safe can either be equipped with a number combination lock and a key lock
or with two number combination locks (optional). The second combination lock is
opened the same way as the first one.
Optionally, also an electronic lock may exist. In this case use the manufacturers
operating manual shipped with the device.
The device comes with a standard key to be used for locking and unlocking the safe door
during device installation:
Standard key:
This key is used to open the safe door with the
factory-set combination lock.

Opening / closing the safe door (with factory setting)

Opening the safe door (with factory setting)

Activate the product-specific software.

Call up the function for the action you want to be carried out on the ProCash 1500.
If the safe is connected to an alarm system, opening the safe or discarding the
number combination may be blocked. In this case you must first deactivate the
intruder alarm system.

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47

Opening / closing the door of the UL safe

Basic Operation

Indexes on the combination lock

1 = Changing index

2 = Opening index

10

80

20

70

90

30

40

50

60

Setting the number combination on the number combination lock

Turn the dial slowly and steadily. Never use force and, if you turn past a number,
start again instead of turning the dial back. Do not count the number of rotations,
but rather the times the numbers appear underneath the opening index.
The combination lock is preset at the factory.
Turn the combination lock 4 times to the left
until 50 is positioned exactly underneath the
opening index.
0

10

30

70

20

80

90

40

50

60

48

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Basic Operation

Opening / closing the door of the UL safe

Then turn the dial to the right as far as possible.

This releases the number combination lock.

80

10
20

30

40

50

60

70

90

Open the cap of the key lock (if there is one).

Insert the standard key into the lock (1) and turn
the key to the right as far as possible (2).

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49

Opening / closing the door of the UL safe

Basic Operation

Turn the lever clockwise (see arrow) as far as

possible and open the safe door.

The handle of the ProCash 1500

Rearload is originally in a vertical
position.

Closing the safe door (with factory setting)

Shut the safe door, turn the lever counterclockwise as far as possible.
Exit the product-specific software.
Turn the key to the left as far as possible (1)
and remove it from the lock (2).

50

Close the cap of the key lock (if there is one).

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Basic Operation

Opening / closing the door of the UL safe

Discarding the number combination:

10

30

70

20

80

90

To discard the number combination rotate the

dial at least one full turn to the left and then at
least 4 times to the right.

40

50

60

To discard the number combination rotate the dial at least one full turn to the left
and then at least 4 times to the right.

01750045701 E

Close the device (see section "Opening / closing the doors").

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51

Opening / closing the door of the UL safe

Basic Operation

Changing the key and number combination locks

After the device is installed, the key lock must be set to fit the 3 original keys and
the combination lock must be set to a new and/or your own number combination.
The safe can either be equipped with a number combination lock and a key lock
or with two number combination locks (optional). The second combination lock is
changed the same way as the first one.
Optionally, also an electronic lock may exist. In this case use the manufacturers
operating manual shipped with the device.
The device comes with 3 original keys which are used to open and close the safe door
after device installation:
3 original keys:
These keys are used to open the safe door
after the devices installation.

Changing the key lock

52

Read this section carefully before changing the lock.

Change the lock with the safe door open.

To open the safe door, refer to the respective sections "Opening / closing the
safe door (with factory setting)" or "Opening / closing the safe door (with
customized lock)".

Never force the lock or key.

Always keep your key(s) in a safe place.

If you lose or misplace a key, always change the lock to fit a new key
immediately, even if the original key is recovered.

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Basic Operation

Opening / closing the door of the UL safe

Changing the lock

Open the safe door and lock the boltwork. With the safe door open, turn the key
counterclockwise as far as possible and remove it from the lock.
On the inside of the safe door either remove the
sealing plug of the service opening (1) or push
the flap of the service opening (1) aside.

Press the button behind the sealing plug or the flap and keep it pressed.
Insert the old key and turn it clockwise as far as possible (opening; approx. 180).
Release the button and remove the key (without turning the key again!).
Insert the new key and turn it counterclockwise as far as possible (closing; approx.
180). Remove the new key.

The lock is now set to the new key.

Check at least three times if the new key works properly before closing the safe
door.

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53

Opening / closing the door of the UL safe

Basic Operation

Changing the number combination lock

Turn the dial slowly and steadily. Never use force and, if you turn past a number,
start again instead of turning the dial back. Do not count the number of rotations,
but rather the times the numbers appear underneath the opening index.
Indexes on the combination lock

70

40

50

60

54

2 = Opening index

30

20

1 = Changing index

10

80

90

Use the existing combination to unlock the combination lock (see section "Opening /
closing the safe door (with factory setting) or (with customized lock)").
Open the safe door.
Change the combination lock with the safe door open.
Dial the existing combination using the changing index. Keep the third, i.e. the last
number aligned with the changing index.

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Basic Operation

Opening / closing the door of the UL safe

Insert the key for changing the lock all the way
into the service opening (see position 1 in the
illustration on the next page) on the inside of
the safe door.

Turn the key 90 degrees to the left.

Setting the new 3-number code, e.g. 60 - 33 - 43

Keep the safe door open, until you have tested the new combination at least three
times. Do not select a figure between 95 and 20 as the third number.

Rotate the dial to the left until 60 is under the changing index for the fourth time.
Rotate the dial to the right until 33 is under the changing index for the third time.
Rotate the dial to the left until 43 is under the changing index for the second time.
Rotate the key for changing the setting 90 degrees to the right (original position) and
remove it.

The new code is now set.

Check the new combination with the opening index at least 3 times with the safe
door open.

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55

Opening / closing the door of the UL safe

Basic Operation

Opening / closing the safe door (with customized lock)

The safe can either be equipped with a number combination lock and a key lock
or with two number combination locks (optional). The second combination lock is
opened the same way as the first one.
Optionally, also an electronic lock may exist. In this case use the manufacturers
operating manual shipped with the device.
The device comes with 3 original keys which are used to open and close the safe door
after device installation:
3 original keys:
These keys are used to open the safe door
after the devices installation.

Opening the safe door

Activate the product-specific software.

Call up the function for the action you want to be carried out on the ProCash 1500.
When the safe is connected to an alarm system, opening or discarding the
combination may be disabled. In this case you must first deactivate the intruder
alarm system.

Opening a 3-number combination lock

Turn the dial slowly and steadily. Never use force and, if you turn past a number,
start again instead of turning the dial back. Do not count the number of rotations,
but rather the times the numbers appear underneath the opening index.

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Basic Operation

Opening / closing the door of the UL safe

Rotate the dial to the left until the first number is

right under the opening index for the fourth
time.
10

80

20

70

90

30

40

50

60

Rotate the dial to the right until the second

number is right under the opening index for
the third time.
10

80

20

70

90

30

40

50

60

Rotate the dial to the left until the third number

is right under the opening index for the second
time.
0

10

30

70

20

80

90

40

50

60

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57

Opening / closing the door of the UL safe

Basic Operation

Then turn the dial to the right as far as possible.

This releases the number combination lock.

80

10
20

30

40

50

60

70

90

Open the cap of the key lock (if there is one).

Insert the original key in the lock (1) and turn
the key to the right as far as possible (2).

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Basic Operation

Opening / closing the door of the UL safe

Turn the lever clockwise (see arrow) as far as

possible and open the safe door.

The handle of the ProCash 1500

Rearload is originally in a vertical
position.

Closing the safe door

Shut the safe door, turn the lever counterclockwise as far as possible.
Exit the product-specific software.
Turn the key to the left as far as possible (1)
and remove it from the lock (2).

01750045701 E

Close the cap of the key lock (if there is one).

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59

Scanning barcodes

Basic Operation

Discarding the number combination:

10

80

20

70

90

To discard the number combination rotate the

dial at least one full turn to the left and then at
least 4 times to the right.

30

40

50

60

To discard the number combination rotate the dial at least one full turn to the left
and then at least 4 times to the right.

Close the device (see section "Opening / closing the doors").

Scanning barcodes
Pass the document with the barcode facing
upwards below the center of the barcode
scanner (1).
Make sure that the barcode is positioned as
shown in the illustration applied to the
document bed.

60

If the barcode is too far from the document

edge (see if necessary chapter "Barcode
Reader", section "Admissible scanning range")
and the barcode cannot be read, proceed as
follows:
Fold the document beside the barcode (as
shown in the illustration) and repeat the
process.

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Basic Operation

Logo dimensions of ID card

Logo dimensions of ID card

The visible and actual logo areas of the ID card are the same size.

54

2
3.

85.6

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61

Replacing the card logo

Basic Operation

Replacing the card logo

ProCash 1500 without barcode reader
The retaining plate for the ID card logo (1) is
attached to the back of the customer panel with
two knurled screws.

Open the customer panel (see section "Opening / closing the doors").
Remove the two knurled screws (1) and
remove the plate with the ID card logo (2).
Replace the card logo (3).
Reinstall it in the reverse order of steps.

If the device is equipped with a contactless chip card reader/writer, make sure
that you do not damage the connecting cable of the contactless chip card
reader/writer when you replace the card logo.

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Basic Operation

Logo dimensions of the logo cover

ProCash 1500 with barcode reader

Insert a small slotted screwdriver in front of the
tab (1) of the card logo cover and lever open
the cover, moving the screwdriver in the
direction shown by the arrow.
Remove the cover and replace the card logo.
Replace the cover and press tabs (1) and (2)
into their mountings.

Logo dimensions of the logo cover

69

-0.3

The visible and actual logo area on the logo panel are the same size.

-0.3

281

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63

Replacing the logo cover

Basic Operation

Replacing the logo cover

Insert a small screwdriver between the upper
edge of the logo panel and the customer panel
(1) and disengage the three catches towards
you (2).

Replace the logo (3).

Push the three catches back in at the top edge
of the panel (4).
For easier access to the logo the panel
can be removed from the front.

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Cash-out Module (AZM)

Overview

2
3
4
5

1
2
3
4
01750045701 E

Stacker and output transport (SAT)

Reject / retract cassette
Cash-out cassette 1
Controller (ZAC)

5 Cash-out cassette 2
6 Cash-out cassette 3
7 Cash-out cassette 4

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65

Function elements

Cash-out Module (AZM)

Function elements

1
2

1 Function key

66

2 Status indicator (two LED displays, first digit at the top)

ProCash 1500 - Operating Manual

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Cash-out Module (AZM)

Cash-out cassette

Cash-out cassette

1
2

2
3
4
5
6
7
8
9
10
1
2
3
4
5

01750045701 E

Cassette lid
Refill notes (sticker)
Pressure carriage
Latching button
Free space for denomination

6
7
8
9
10

Indicator, blue/green (with all cassettes)

Free space for cassette identification
Locking lever (optional lock)
Cassette handle
Slide for low cash sensor (optional)

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Reject / retract cassette

Cash-out Module (AZM)

Reject / retract cassette

1
2
3
4

5
6
7
1
2
3
4

68

Cassette lid
Retract compartment lever
Retract compartment
Reject compartment

5 Indicator, blue/green (only in

conjunction with lock)
6 Locking / unlocking lever (optional lock)
7 Cassette handle

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Cash-out Module (AZM)

Removing the cassette

Removing the cassette

Before cassettes can be removed, the current transaction must be terminated as
defined.

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the safe door (see chapter "Basic Operation", section "Opening / closing the safe
door").

To remove the cassettes from the cash-out module:

Press the green releasing tab (1) down.

The released cassette is automatically pushed
out of the cash-out module by several
centimetres.

Raise the cassette handle (1) and pull the

cassette out of the cash-out module by the
handle (2). While pulling the cassette, support it
from underneath with your free hand.

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69

Opening the cassette

Cash-out Module (AZM)

Opening the cassette

Remove the cassette (see section "Removing the cassette").

If the cassette has no lock, turn the green latch
(1) to the left and raise the cassette lid, the
lever (1) is automatically reset to its original
position.

If the cassette has a lock, insert the cassette

key shown in this picture into the cassette lock
(1), turn the key to the right as far as possible
and lift the cassette lid.

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Cash-out Module (AZM)

Emptying the reject / retract cassette

Emptying the reject / retract cassette

The reject / retract cassette is divided into a reject and a retract compartment.
Banknotes which are not removed by the customer after the cash dispensing procedure
are returned to the retract compartment.
Cash which has been incorrectly dispensed or which was dispensed for test purposes is
stored in the reject compartment.

Remove and open the cassette (see section "Opening the cassette").
Remove the banknotes from the cassettes
reject compartment.

01750045701 E

To empty the retract compartment, push the

green lever (1) in the direction indicated as far
as possible and hold it down. You can remove
the cash from the retract compartment with
your other hand.

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71

Setting the low cash sensor

Cash-out Module (AZM)

Setting the low cash sensor

As an option, the cash-out cassettes can be equipped with a low cash sensor.
With this function, a microswitch reports to the connected system that the cassette only
contains a certain number of banknotes.
To set the sensor to the desired minimum quantity, proceed as follows:

Remove and open the cassette (see section "Opening the cassette").

Remove any notes you may find.

Set the slide (1) manually (see arrows) to the desired minimum banknote quantity.
The minimum banknote quantity can be set between 50 and 550 (in steps of 50)
using the green mechanical slide (1).
Setting 0 means that the function is deactivated.
The example shows the setting for 100 banknotes.

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Cash-out Module (AZM)

Filling the cash-out cassette

Filling the cash-out cassette

In general, all bank notes complying with the requirements of the national bank
are suitable for use in the AZM.
Fill the cash-out cassette only with intact and carefully prepared banknote bundles of one
denomination each to ensure error-free dispensing.

Preparing the cash-out cassette

Use the loading aid shown in the picture below to fill the cash-out cassette.
The loading aid facilitates the filling process and
prevents that the inserted banknotes / banknote
bundles fall over.
(Loading aid order no.: 7595300720)

Remove the cash-out cassette from the AZM

(see section "Removing the cassette").
Place the cash-out cassette on the loading aid
as shown in the picture, and open the cassette
cover (see the section "Opening the cassette").

01750045701 E

Set the low cash sensor (if the cassette features it) to the desired quantity of remaining
banknotes (see section "Setting the low cash sensor").
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73

Filling the cash-out cassette

Cash-out Module (AZM)

2
1

Press the green latching button (2) and push

the pressure carriage (1) slightly forward to
release the return lock.
Then pull the pressure carriage back up to the
top cassette edge.
For filling the cash-out cassette following the
instructions provided in the following sections.

Preparing the banknote bundles

You should check the banknotes for damages before you put them into the cash-out
cassettes.
Sort out the damaged banknotes and/or remove clips, needles or other foreign objects.
The following banknotes should be rejected:
Folded, torn, glued, creased, stapled or clipped banknotes.

If you use new banknotes / banknote bundles,

you must separate the banknotes at the cutting
edges. Carefully fan the banknote bundles and
bend and twist them repeatedly in various
directions.

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Cash-out Module (AZM)

Filling the cash-out cassette

Inserting banknote bundles

Also follow the instructions for filling the cash-out cassette on the inside of the
cassette cover.

General instructions for filling the cassette

Remove any existing bank wrappers made of
paper, plastic or rubber before inserting the
banknote bundle.

You should always insert the banknote bundles

into the cash-out cassette so that the silver
stripes or other raised embossing of the
individual bundles are alternately pointing to the
left and to the right.

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75

Filling the cash-out cassette

Cash-out Module (AZM)

New and used bank note bundles

If you use new and used bank note bundles at
the same time, always insert the used bundles
with the used banknotes into the cassette first.
Then insert the bundles with the new banknotes
after you separated them at the cut edges (see
the section "Preparing banknote bundles").

Deformed banknote bundles

Insert banknote bundles which were deformed
by packaging (bands with paper, plastic or
elastic bands) as follows:
Split the banknote bundle and turn the first half
of the bundle so that the side bulging out is
pointing towards the pressure carriage.
Insert the two bundle halves into the cassette
as shown in this picture.
Please do not use any extremely deformed
banknotes.

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Cash-out Module (AZM)

Filling the cash-out cassette

Always insert banknote bundles which are bent

horizontally in such a way that the bulging side
of the bundle is pointing towards the pressure
carriage.
Take the banknote bundles from the packaging,
fan the banknotes and put them into the
cassette as shown in the picture.

The banknotes are now positioned in the cashout cassette as shown in figure (1).
Stroke across the banknotes towards the
pressure carriage as shown in the picture (2).

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77

Filling the cash-out cassette

Cash-out Module (AZM)

Press down the green latching button on the

pressure carriage, and push the carriage
against the banknotes.

Please note that the red STOP mark must be

completely visible after the pressure carriage
has been pushed forward.

78

Close the cash-out cassette and re-insert it (see section "Inserting the cassette").

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Cash-out Module (AZM)

Inserting the cassette

Inserting the cassette

Closing the cassette
If the cassette does not have a lock, you must
close the cassette lid and turn the green locking
lever (1) to the left. The cassette cover then
engages in the lock, and the lever (1) is
automatically reset to the original position.

If the cassette has a lock, close the cassette lid

and turn the key to the left as far as possible.
Pull the key from the cassette lock (1).

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79

Inserting the cassette

Cash-out Module (AZM)

Inserting the cassette

Normally the cassette indicator (1) is green.
If the indicator is blue, the cassette has been tampered with or has been forced
open (tamper indicator).
In this case, the cassette cannot be inserted or pushed into position.

To switch the tamper indicator to green, proceed as follows:

Unlock the cassette with the key and open the top cover.

Close the top cover of the cassette and lock the cassette with the key.
Push the cassette back into the cash-out
module in one uninterrupted motion until it
engages. Wait for the single signal tone
confirming the correct pressure build-up in the
cassette.

If a triple signal tone sounds instead of a single tone, remove the cassette and check
the contents of the cash-out cassette (see the instructions in the section "Filling the
cash-out cassette"). Then try again to insert the cassette.

The acoustic warning (triple signal tone) is accompanied by a message on the status
display of the controller (ZAC).
Example:

- Cash-out cassette 1

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Cash-out Module (AZM)

Initializing the cassettes

Initializing the cassettes

The initialization of the cassettes is necessary in case of new types of banknotes or
cassettes. With the initialization the system will be informed about the cassette number,
the currency and the value of the banknotes. If necessary, you can enter more
parameters.
Please observe the product-specific and bank requirements concerning change of
standard or individual changing of cassettes. Please obtain this information from the
banks administration.

Determining the reference value

The determination of the reference value can be performed for a maximum of 40 different
unknown banknotes. It is controlled by the product-specific software.
The reference value determination is required for:
Initial operation
Use of new banknote types.

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").

From the specified cassette the currency characteristics, the value of the banknotes and
the emission date will be read out. These values are transmitted to the cassette when it is
initialized. There will be as many bank notes dispensed as necessary to determine the
reference value. The process of determining the reference value will be terminated at the
latest if the reference value cannot be determined within the maximum possible number of
notes. After the reference value has been determined, the dispensed number of notes is
reported back to the system.
The dispensed notes are in the stacking compartment.

01750045701 E

Open the safe door (see chapter "Basic Operation", section "Opening / closing the safe
door").
Holding the green locking handle, pull the cash-out module out of the safe as far as
possible (see chapter "Basic Operation", section "Opening / closing the doors").

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81

Determining the reference value

Cash-out Module (AZM)

Opening the stacker and output transport (SAT)

Lift the rear part of the stacker and output
transport by the axle marked green (see arrow)
...

... and move it to its final position.

Danger of injury!

Remove the dispensed notes from the stacking

compartment and count them.
The number of dispensed banknotes must be
the same as the one reported by the system. If
this is not the case, you will have to repeat the
whole procedure for determining the reference
values.
Return the counted notes to the stacking
compartment.

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Cash-out Module (AZM)

Determining the reference value

Closing the stacker and output transport (SAT)

Grasp the rear part of the stacker and output
transport by the shaft marked green (1) and
push it down in the direction of the arrow until it
engages.
Danger of injury!

01750045701 E

Check that the stacker is correctly positioned by

turning the green hand wheel (1). The hand
knob must be turnable.
After the cash-out module has powered up, the
cash in the stacking compartment is
transported to the reject / retract cassette or the
reject box.

Push the cash-out module as far as possible into the safe.

Wait for the cash-out module to power up.
After the cash-out module has powered up, the cash in the stacking compartment is
transported to the reject / retract cassette or the reject box.
Select the next cash-out cassette using the product-specific software or quit the
function for setting the reference value.
Close the safe door (see chapter "Basic Operation", section "Opening / closing the
safe door").

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83

Troubleshooting

Cash-out Module (AZM)

Troubleshooting
The current status or any problems that have occurred on the cash-out module (AZM) are
shown on the status display (7-segment display).

ST5

H2

L1

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ProCash 1500 - Operating Manual

LKL 5
RL 5
HR 5
EK 5
LAM 5

LKL 1
RL 1
HR 1
EK 1
LAM 1

T1

LM

M3

M1

L22

G3
G1

G8 G9

L18

L19

M5

S1

L21

L33

G4

ST1

M6

L35

L26

Overview of sensors and electromechanical components

01750045701 E

Cash-out Module (AZM)

Troubleshooting

Meaning of abbreviations and symbols

Symbol
L1
L18
L19
L21
L22
L26
L27
L28
L29
L33
L35
G1
G3
G4
G8
G9
G10
G11
G12
G13
M1
M2
M3
M4
M5
M6
M7
M8
H2
HRx
LM
LAMx
LKLx
S1
RLx
STx
EKx
01750045701 E

Meaning
Controls single reject switch (reflective photosensor)
Notes in stacking compartment; frontload path monitoring
Stacking compartment note counter; frontload path monitoring and bundle
reject
Note counter and reject monitoring
Note monitoring and start position for Frontload
Notes in cash-out position for frontload
Notes in cash-out position for rearload
Z module monitoring photosensor; controls door shutter
Z module monitoring photosensor; transfer to Z module
Cash monitoring Frontload
Frontload monitoring photosensors; controls door shutter
stacking compartment in home position hybrid photosensor
Collecting tray in cash-out position
Reject / retract switch position sensor in R/R cassette (next to M6)
Reject rocker in home position
Reject rocker in bundle reject and customer retract position
Door sensor on shutter Open (rearload)
Door sensor on shutter Closed (rearload)
Door sensor on shutter Open (frontload)
Door sensor on shutter Closed (frontload)
Function 1: main drive motor for dispensing and stacking the notes
Function 2 note transport in the stacker and output transport
Swivel motor for stacking compartment and switching to M1 functions 2
Stepper motor for Z module synchronous with M1
Stepper motor for bundle reject and customer retract
Retract compartment stepper motor; controls the switch in the R/R cassette
from outside
Door motor on shutter (rearload)
Door motor on shutter (frontload)
Single reject switch lifting magnet
Retaining shaft lifting magnet (x = dispenser module position 1-6)
Photosensor measuring station
Dispensing sensor (x = V module position)
Cassette empty sensor (x = dispenser module position)
Reject / retract cassette switch pushed in
Cash-out cassette pushed in (x = dispenser module position 1-6), pressure
control
Cassette connector (x = dispenser module position 1-6)
Electromagnetic clutch (x = dispenser module position 1-6)
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85

Troubleshooting

Cash-out Module (AZM)

Status messages of the controller

The controller status messages are listed in the following table. The status messages,
their meanings and the remedies you must employ are explained so that you can
eliminate cash-out module problems.
If, contrary to expectations, you are unable to remedy the problem, you should contact the
Service.
The two-digit codes indicate the following error messages:
No.
Off

Meaning
No power supply
Start-up (after RESET or
electronics self-test)

Remedy
Switch the device on.

No error
Software faulty

Switch the device off and on.

Faulty electronics

Contact Service.

Missing software (download)

Switch the device off and on.

Safety switch open

Insert the cash-out module.

Device disable present

Remove banknote bundles from the AZMs

stacking compartment.
Reset the device lock using the productspecific software function Delete inhibit flag
(see chapter "Basic Operation", section
"Calling the product-specific software").
Insert and log in cassette (reject and cashout cassette required).

AZM minimum configuration is

missing

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Cash-out Module (AZM)

No.

Troubleshooting

Meaning
Banknotes jammed during
dispensing

Banknotes jammed in the output

transport

Single reject switch faulty /

lifting magnet H2 blocked

Faulty measuring station LM

Photosensor amplifier faulty or
photosensor initialization
unsuccessful.

01750045701 E

Measure
Check the cash paths in the vertical
transport, in the stacker, around the stacker
wheels and in the dispenser modules (see
sections "Checking the cash paths in the
dispenser modules (status message / code
18)" and "Checking the cash paths in the
stacker and output transport (status
message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Check the cash paths in the rear part of the
output transport (see section "Checking the
cash paths in the stacker and output
transport (status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Check the cash paths in the rear part of the
output transport (see section "Checking the
cash paths in the stacker and output
transport (status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Contact Service.
Make sure there are no obstructions in the
cash paths (see sections "Checking the cash
paths in the dispenser modules (status
message / code 18)" and "Checking the
cash paths in the stacker and output
transport (status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.

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87

Troubleshooting

No.

Cash-out Module (AZM)

Meaning
Bundle reject switch faulty /
stepper motor M5 is blocking

Retract drive faulty / stepper

motor M6 is blocking

Dispensing drive M1 faulty /

blocked

or

AZM not pushed in completely

Dispensing switchover / transport
fault / swivel motor M3 blocked

Shutter error

Cash-out photosensor covered

(manipulation)

88

Measure
Make sure there are no obstructions in the
cash paths (see section "Checking the cash
paths in the stacker and output transport
(status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Empty the reject compartment of the reject /
retract cassette (see section "Emptying the
reject / retract cassette").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Make sure there are no obstructions in the
cash paths (see sections "Checking the cash
paths in the dispenser modules (status
message / code 18)" and "Checking the
cash paths in the stacker and output
transport (status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Check the cash paths in the front part of the
output transport for jammed banknotes or
banknote scraps and remove them (see
section "Checking the cash paths in the
stacker and output transport (status
message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Check the shutter.
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Check the cash paths in the front part of the
output transport (see section "Checking the
cash paths in the stacker and output
transport (status message / code 19)").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.

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Cash-out Module (AZM)

No.

01750045701 E

Troubleshooting

Meaning
Too many bundle rejects
(x = dispenser module position)

Measure
Bundle rejects are performed if the
photosensors in the measuring station have
identified a wrong banknote.
The cause can also be extremely skewed
banknotes or banknotes which have been
extracted in an uncontrolled fashion or
problems with photosensors.
This error can be ignored the first time it
occurs (warning). If the error keeps
occurring, please proceed as follows:

Remove the cassette from dispenser

module x and check contents of
banknotes:
Is the correct banknote type in the
cassette? Are the front banknotes
deformed on one side? Is the pressure
against the front banknotes even on the
right and on the left side?

With the cassette removed check the

dispensing area in the dispenser module
for stuck banknote scraps (see section
"Checking the cash paths in the dispenser
modules (status message / code 18)").

Check the transport path from the

cassette x to the stacking compartment
for stuck banknotes / banknote scraps
(see section "Checking the cash paths in
the dispenser modules (status message /
code 18)").

Check the plug connectors at the central

cash-out controller (ZAC).

Determine the reference value (see

section "Determining the reference
value").

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Troubleshooting

No.

X
X

90

Cash-out Module (AZM)

Meaning
Banknotes cannot be dispensed
or incorrect pressure on notes in
new cassette
(x = cassette position)

Too many bad banknotes

(x = cassette position)
Cassette faulty
(x = cassette position)

Electrical signal of photosensor of

measuring station LM outside of
working area
Dispensing sensor LAMx dirty or
pressure sensor faulty
(x = cassette position)
Empty sensor LKLx dirty
(x = cassette position)

Measure
Check the contents of cash-out cassette x
for damaged banknotes (see sections
"Preparing banknote bundles" and "Inserting
banknote bundles").
Check the dispensing area for banknotes
(see section "Checking the cash paths in the
dispenser modules (status message / code
18)").
Reinsert the cassette and check the function
with a test dispense (see section "Function
test").
Check the contents of cassette x.
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Replace the cassette and perform cassette
initialization (see section "Initializing the
cassette").
Move the AZM in the safe into the cash-out
position and wait for the system to boot.
Notify the service technician.

Notify the service technician.

Notify the service technician.

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Cash-out Module (AZM)

No.

Troubleshooting

Meaning
Photosensor L 1 dirty

Measure
Notify the service technician.

Photosensor L 18 dirty

Notify the service technician.

Photosensor L 19 dirty

Notify the service technician.

Photosensor L 21 dirty

Notify the service technician.

Photosensor L 22 dirty

Notify the service technician.

Photosensor L 26 dirty

Notify the service technician.

Photosensor L 33 dirty

Notify the service technician.

Photosensor L 35 dirty

Notify the service technician.

Photosensor L 27 dirty

Notify the service technician.

Photosensor L 28 dirty

Notify the service technician.

Photosensor L 29 dirty

Notify the service technician.

If any other status messages are output by the central cash-out controller, please
contact the Service department.

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91

Troubleshooting

Cash-out Module (AZM)

Checking the cash paths in the dispenser modules (status message

/ code 18)
In the dispenser modules the vertical transport (at the rear) and the dispensing
area (inside the device) must be checked. Remove the cassettes, if necessary.

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the safe door (see chapter "Basic Operation", section "Opening / closing the safe
door").
Holding the green locking handle, pull the cash-out module out of the safe as far as
possible (see chapter "Basic Operation", section "Opening / closing the doors").

Checking the vertical transport

Subject this area to a visual check and remove
any banknotes (see arrow).

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Cash-out Module (AZM)

Troubleshooting

Checking the dispensing areas

The dispensing areas can only be checked when the cassettes have been
removed from the dispenser modules (see section "Removing the cassette").

Check the dispensing area of each dispensing

module for banknotes and if necessary remove
the notes (see arrow).

01750045701 E

After checking the cash paths push the cash-out module back into the safe as far as
possible.
Re-insert all cassettes which were removed (see section "Inserting the cassette").
Close the safe door (see chapter "Basic Operation", section "Opening / closing the
safe door").

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Troubleshooting

Cash-out Module (AZM)

Checking the cash paths in the stacker and output transport (status
message / code 19)

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the safe door (see chapter "Basic Operation", section "Opening / closing the safe
door").
Holding the green locking handle, pull the cash-out module out of the safe as far as
possible (see chapter "Basic Operation", section "Opening / closing the doors").

Opening the rear part of the stacker and output transport

Lift the rear part of the stacker and output
transport by the axle (1) marked green ...

... and move it to its final position.

Danger of injury!

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Cash-out Module (AZM)

Troubleshooting

The areas with possible jams in the rear part of

the stacker and output transport are in front of
you (A - C).
Remove any notes you may find.

A
B

Removing the stacker wheels (only if there are notes in this area)
To remove the stacker wheels (1) turn both
fasteners (2) counterclockwise until they open.
1
2

You can now remove the shaft with the stacker

wheels and take out the notes.
Replace the stacker wheels and fix the wheels
in position by turning the fasteners clockwise.

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Troubleshooting

Cash-out Module (AZM)

Closing the rear part of the stacker and output transport

Grasp the rear part of the stacker and output
transport by the shaft marked green (1) and
push it down in the direction of the arrow until it
engages.

Danger of injury!

Check that the stacker is correctly positioned by

turning the green hand wheel (1). The hand
knob must be turnable.

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Cash-out Module (AZM)

Troubleshooting

Checking the cash paths in the front part of the stacker and output transport
Lift the flap in the front part of the stacker and
output transport.

Remove any banknotes.

01750045701 E

After checking the cash paths push the cash-out module back into the safe as far as
possible.
Re-insert all cassettes which were removed (see section "Inserting the cassette").
Close the safe door (see chapter "Basic Operation", section "Opening / closing the
safe door").

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Function test

Cash-out Module (AZM)

Function test
Press the function pushbutton on the ZAC to start tests and to reset the AZM. To start a
test function, the cash-out module must be in normal mode. 00 is then shown on the
status display.
When you press and hold the function key, 00, 1, 2 and 3 are shown on the status
display. What these numbers mean is described in the following table. To start a particular
sequence, release the key when the status display shows the relevant value.
The functions described in the following sections can be performed only when the
safety switch is closed (i.e. the AZM is in cash-out position). Functions 2 and 3
may be started only from normal operation (display 00) or when all transport
paths are guaranteed to be free.
Display Function
Normal
operation
RESET

Overall test
+ RESET

Test
dispensing +
RESET

98

Function description
The AZM is being powered up with ' shown on the status
display (for approx. 10 seconds). If an error is detected
which prevents or endangers the operability of the AZM (dirty
photosensors), the relevant error or a warning is displayed
on the status display.
This test function is identical to the power-up test when the
AZM is pushed into the dispensing position (closing the
safety switch).
In this test all mechanical AZM components are operated
one after the other. If an error is detected, it is displayed on
the status display. The lifting magnets for the single reject
switch and the retaining shafts as well as the
electromagnetic clutch can only be subjected to a visual
function test in this case. If no errors are detected during the
test, a RESET is then carried out.
With this test the cash paths and the dispensing function of
all inserted and filled cassettes are checked: First a
banknote is extracted from the top cassette and transported
via the single reject switch to the reject compartment. Then
one banknote is dispensed from each cassette, transported
from the stacking compartment to the standby position (the
shutter remains closed) and then to the reject compartment.
If an error occurs, it is displayed on the status display. If no
errors are detected during the function, a RESET is then
carried out.

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Receipt Printer TH21 / TH22

TH21

TH22

The TH21 / TH22 printer is a compact printer with a thermal printing unit, integrated cutter
and a presenter.
The paper path is controlled by several paper sensors. The printer is equipped with
sensors which indicate the remaining quantity of paper (weekend supply) and the end of
the paper supply. The paper supply can thus be monitored with the user software.
The printer models TH21 and TH22 are operated in the same manner. The difference
between the two models is that the paper width is greater for the TH22; also, it has an
additional connection for controlling an external shutter.

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99

Function elements and controls

Receipt Printer TH21 / TH22

Function elements and controls

Controls
Example TH22

2
3

1 Paper roll
2 Release lever for printer cover
3 Printer cover with integrated printing
unit and paper cutter

100

4 Paper output (presenter)

5 Printer housing
6 Printer control panel

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Receipt Printer TH21 / TH22

Function elements and controls

Printer control panel and connections

Example TH22

1
2
3

4
5
6
7
1
2
3
4

Status LED
Form Feed key
Line Feed key
Power supply connection

5 Serial interface
6 Shutter connection (TH 22 only)
7 Weekend sensor

Status LED

01750045701 E

The status LED (1), (red, yellow or green)

indicates the current status of the printer.
The significance of the various LED displays is
explained in the "Printer messages" section.

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Function elements and controls

Receipt Printer TH21 / TH22

Line Feed key

Press the Line Feed key (1) to feed paper line
by line.

Press the Line Feed and Form Feed keys (see section "Form Feed key")
simultaneously for at least five seconds with the printer cover open to trigger a
printer reset.

Form Feed key

Press the Form Feed key (1) to output an
unprinted form.

Press the Line Feed and Form Feed keys (see section "Line Feed key")
simultaneously for at least five seconds with the printer cover open to trigger a
printer reset.

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Receipt Printer TH21 / TH22

Opening / closing the printer cover

Opening / closing the printer cover

Press the release lever for the printer cover in
the direction shown by the arrow and swing the
printer cover upwards.
Please note that the paper feed rollers
may start moving when the printer cover is
open.
Neckties, long hair or jewelry must not
come close to the paper feed rollers.

Close the printer cover until the release lever

automatically locks into place.

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103

Replacing the paper roll

Receipt Printer TH21 / TH22

Replacing the paper roll

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Tear the paper between the printer and the
paper roll.

Remove the paper roll (with the remaining

paper) from the paper roll holder.

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Receipt Printer TH21 / TH22

Replacing the paper roll

Press the release lever in the direction shown by

the arrow and swing the printer cover upwards.
Please note that the paper feed rollers
may start moving when the printer cover is
open.
Neckties, long hair or jewelry must not
come close to the paper feed rollers.

01750045701 E

Press the Line Feed key. This transports the remaining paper out of the printer.
Remove any remaining paper from the printer.

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Replacing the paper roll

Receipt Printer TH21 / TH22

Check that there is no paper left in the printer.

There must not be any paper visible through
the openings in the paper transport (see
arrows).
If there is still paper in the printer, press
the Line Feed key again and remove the
remaining paper from the printer.

Close the printer cover until the release lever

automatically locks into place.

Only use the paper types that are approved for this device.
Exact details are described in the section "Paper specifications". Prior to inserting
a new paper roll, make sure that the beginning of the roll is not torn or folded. The
beginning of the roll must be cut at right angles (see illustration below).

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Receipt Printer TH21 / TH22

Replacing the paper roll

Pull the old paper roll (1) off the paper roll shaft
in the direction of the arrow (2).

Insert the paper roll shaft (1) in the new paper

roll in the direction shown by the arrow (2).

2
1

Position the paper roll with the shaft in the

paper roll holder.
Take note of the direction in which the paper
unrolls when you insert the paper. If a paper roll
with control marks is used, the black control
marks must be on the bottom side of the paper
roll.

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107

Replacing the paper roll

Receipt Printer TH21 / TH22

Position the paper roll so that the shaft guide

(grooves) lies in the paper roll holder.

Insert the paper as shown in the middle of the

insertion slot.

Push the paper in as far as possible.

The paper is pulled in and aligned automatically.
Then an unprinted form is ejected, followed by a
test form with Paper Loaded printed on it.
If nothing is printed on the test form, the
paper roll was inserted incorrectly.

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Receipt Printer TH21 / TH22

Replacing the paper roll

Paper path
3

1 Paper roll (winding direction)

2 Opening for paper support

01750045701 E

3 Printing unit
4 Paper cutter

Close the device and exit the product-specific software.

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Paper weekend sensor / paper out sensor

Receipt Printer TH21 / TH22

Paper weekend sensor / paper out sensor

Weekend sensor
The weekend sensor is located on the paper roll holder.
The photosensor reports to the application whether or not a minimum amount of paper is
available. Depending on the application, this message can be evaluated and displayed on
a screen, for example.
The current print job is executed normally.
There are 12 m left on the paper roll.

Paper out sensor

The paper out sensor is located below the platen in the print unit.
The light barrier reports the absolute end of paper to the application and to the printer.
Depending on the application, this message can be evaluated and displayed on a screen,
for example.
The current print job is aborted.
In addition, the printer status LED blinks yellow 3 times in rapid succession (see section
"Printer messages").

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Receipt Printer TH21 / TH22

Printer messages

Printer messages
The printer messages are displayed by the status LED on the receipt printer.
Depending on the application that is in use, printer messages can also be output to a
display.

Activate the product-specific software (see chapter "Basic Operation" section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

A printer message is displayed by the blinking status LED in a particular color. Each
printer message is characterized by a certain number of blinks. The blinking cycle is
repeated every second or every two seconds until the cause of the error has been
eliminated.
The printer determines automatically whether or not the error has been
eliminated. If the error has been eliminated, the respective error message
disappears.
Example with 3 blinks:

0.5 s

0.5 s

1-2s

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111

Printer messages

Receipt Printer TH21 / TH22

Messages in normal operation

Color of
No. of Printer status
status LED blinks
Green (off)
No supply voltage
Green (on)
Green
(blinking)
Green
(blinking)
Green
(blinking)

Ready
Receiving data

Signal interpreted
incorrectly
Transmission time
exceeded

Remedy
Check the supply voltage (see section
"No supply voltage").

Contact Service.
Contact Service.

Messages in the event of an error

Color of
status LED
Yellow
(blinking)
Yellow
(blinking)
Yellow
(blinking)
Yellow
(blinking)

No. of
blinks
2

Printer status

Remedy

Overheated

Leave the printer to cool down. If the

error reoccurs, please contact Service.
Insert a new roll of paper (see section
"Replacing the paper roll").
Remove the paper jam (see section
"Paper jam").
Switch the system off and on again. If this
does not remove the error, please
contact Service.
Close the printer cover.

End of paper

Paper jam

Error in power
supply

Yellow
(blinking)
Red (blinking)

Printer cover open

Red (blinking)
Red (blinking)
Red (blinking)
Red (blinking)

3
4
5
6

Logical program
error
RAM error
EEPROM error
Cutting error
Shutter error
(TH22 only)

Contact Service.
Contact Service.
Contact Service.
Contact Service.
Remove the paper jam at the shutter. If
the error reoccurs, please contact
Service.

Mark errors are output via the application.

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Receipt Printer TH21 / TH22

Problems

Problems
No supply voltage

01750045701 E

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Check that the power supply connector is fitted correctly (see section "Function
elements and controls", item 4 in the illustration "Printer control panel and
connections") and inspect the connector cable.

Close the device and exit the product-specific software.

If you cannot find the cause of the error, please contact Service.

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Problems

Receipt Printer TH21 / TH22

Paper jam
Opening the printer cover
Press the release lever for the printer cover in
the direction shown by the arrow and swing the
printer cover upwards.
Please note that the paper feed rollers
may start moving when the printer cover is
open.
Neckties, long hair or jewelry must not
come close to the paper feed rollers.

Pull the paper out of the paper feed (see

arrow).

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Receipt Printer TH21 / TH22

Problems

Removing paper residue under the printer cover

Remove any paper that is still located in the
paper path or on the paper transport roller (1).

Removing paper residue under the paper cutter

Move the locking lever of the drive shaft in the
direction shown by the arrow to unlock the drive
shaft.

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115

Problems

Receipt Printer TH21 / TH22

Remove the unlocked drive shaft from the

printer in the direction shown by the arrow.

Remove any paper under the paper cutter.

Then replace the drive shaft (see illustration

below).

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Receipt Printer TH21 / TH22

Problems

When mounting the drive shaft, first place it in the guide at the position marked (1) and
then hold it in the guide with one hand.
Then place the drive shaft in the position marked (2). Press the shaft into the guide
and move the locking lever upwards (3).
Check that both ends of the drive shaft lock into position correctly in the guide.

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117

Problems

Receipt Printer TH21 / TH22

Closing the printer cover and inserting paper

Close the printer cover until the release lever
automatically locks into place.

Re-insert the paper in the center of the

insertion slot.
Push the paper in as far as possible. The paper
feeds in automatically.
The beginning of the roll must be cut at
right angles (see section "Replacing the
paper roll").

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Receipt Printer TH21 / TH22

Problems

Open the printer cover (see section "Opening the printer cover").
Press the Line Feed (1) and Form Feed (2)
keys simultaneously for at least five seconds to
trigger a printer reset.

1
2

01750045701 E

Close the printer cover.

Close the device and exit the product-specific software.

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119

Problems

Receipt Printer TH21 / TH22

Remedying poor print quality

The cause for poor print quality could be a dirty thermal array. This section
describes how to clean the thermal array.
If this does not improve the print quality, please contact Service.
Press the release lever for the printer cover in
the direction shown by the arrow and swing the
printer cover upwards.
Please note that the paper feed rollers
may start moving when the printer cover is
open.
Neckties, long hair or jewelry must not
come close to the paper feed rollers.

Move the locking lever of the drive shaft in the

direction shown by the arrow to unlock the drive
shaft.

Remove the unlocked drive shaft from the

printer in the direction shown by the arrow.

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Receipt Printer TH21 / TH22

Problems

Pull the paper out of the paper feed.

Clean the thermal head with a lint-free cloth

soaked in alcohol.

Then replace the drive shaft (see illustration

below).

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Problems

Receipt Printer TH21 / TH22

When mounting the drive shaft, first place it in the guide at the position marked (1) and
then hold it in the guide with one hand.
Then place the drive shaft in the position marked (2). Press the shaft into the guide
and move the locking lever upwards (3).
Check that both ends of the drive shaft lock into position correctly in the guide.
Close the printer cover until the release lever
automatically locks into place.

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Receipt Printer TH21 / TH22

Problems

Re-insert the paper in the center of the

insertion slot.
Push the paper in as far as possible. The paper
feeds in automatically.
The beginning of the roll must be cut at
right angles (see section "Replacing the
paper roll").

Open the printer cover (see section "Opening / closing the printer cover").

1
2

01750045701 E

Press the Line Feed (1) and Form Feed (2)

keys simultaneously for at least five seconds to
trigger a printer reset.

Close the device and exit the product-specific software.

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Problems

Receipt Printer TH21 / TH22

Paper output at switch-on

On printers with control mark:
If the printer does not find the control mark when it is switched on (paper roll incorrectly
inserted or no control mark on the paper roll), the printer outputs an unprinted document
approx. 45 cm long.

124

Remove the paper roll and insert it so that the black control marks are on the
underside of the paper (see section "Replacing the paper roll").

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Receipt Printer TH21 / TH22

Consumables

Power failure during printing

A power failure during printing may occur in the following two situations:
Paper is covering the output photosensor
Paper is not covering the output photosensor
Paper is covering the output photosensor
Once power returns, the printed receipt is cut and output.
Paper is not covering the output photosensor
Once power returns, a receipt with the current data is printed and output.

Other problems
Please notify Service.

Consumables
Please refer to the section "Consumables" in the chapter "Appendix" for information on
ordering consumables.

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125

Paper specifications

Receipt Printer TH21 / TH22

Paper specifications
Paper quality:
Paper type:
Paper color:
Paper thickness:

KF 50 (55 g/m ) KANZAN

2
PL 607 (83 g/m ) KANZAN
thermal paper roll (thermal layer on the outside)
white
approx. 0.062 mm (KF 50)
approx. 0.088 mm (PL 607)

Receipt roll dimensions

Paper width:
Outer roll diameter:
Usable length:

80 mm - 1 mm (TH21)
112 mm - 1mm (TH22)
max. 180 mm
approx. 400 m (KF 50)
approx. 280 m (PL 607)
not glued to roll sleeve or not pressed

End of paper:
Inside diameter of roll
sleeve:
25 mm + 1 mm
Roll sleeve wall thickness: 2 mm + 1 mm
Roll sleeve material:
cardboard / plastic

2
1

1 Feeding direction
2 Print side and thermal layer
3 Control mark (beneath at left)
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Receipt Printer TH21 / TH22

Paper specifications

Control mark print

Opacity
PCS value control mark
PCS value for pre-printing
in mark detection area
Position

> 85 % acc. to DIN 53 146

> 70 % acc. to DIN 66 236
< 35 % acc. to DIN 66 236
Left

TH21 control mark dimensions

Mark height
Mark width
Mark color
Control mark distance

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5 mm + 1 mm
11 mm + 1 mm
black, uncolored black
at least 100 mm

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Paper specifications

Receipt Printer TH21 / TH22

28.5
4

49.1

58.6

3
2
6 +0.1

11 +1

min. 100

5 +1

5
7

1
2
3
4

128

Control mark
First print position
Cutting edge
Axis of control mark detection

5 Feeding direction
6 Print side and thermal layer
7 Control mark

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Receipt Printer TH21 / TH22

Paper specifications

TH22 control mark dimensions

Mark height
Mark width
Mark color
Control mark distance

5 mm + 1 mm
11 mm + 1 mm
black, uncolored black
at least 100 mm

44.5

3
2
6 +0.1 11 +1
5 +1

min. 100

58.6
49.1

5
7

1
2
3
4

01750045701 E

Control mark
First print position
Cutting edge
Axis of control mark detection

5 Feeding direction
6 Print side and thermal layer
7 Control mark

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Paper specifications

130

Receipt Printer TH21 / TH22

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Receipt Printer ND9C / ND9G

The thermal receipt printer ND9C / ND9G is a modular printer with a thermal printing unit,
integrated paper cutter and a 120 mm presenter for variable receipt length.
The receipt printer generates documents to user software specifications, e.g. receipt slips.
The receipt printer is equipped with sensors which report paper-low status (weekend
supply) and paper-out status so that the paper supply can be monitored by the application
software.
In contrast to receipt printer ND9C (or ND9E), which uses text-oriented printing (ASCII
printer), receipt printer ND9G can only print with graphical orientation (pixel-oriented) (GDI
printer).
ND9G processes paper rolls with the thermal layer and the control marks on the inside
and the outside of the wound roll.
The thermal layer and the control marks must always be on the same side.

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131

Function elements

Receipt Printer ND9C / ND9G

Function elements

3 4

67 8

Receipt output (presenter)

Manual paper feed for presenter
Cutter
Thermal printing unit (thermal array)
Lever to lift up the thermal
printing unit
6 Handle
7 Manual paper transport

1
2
3
4
5

132

10

11

12

13

14

8 Paper feed
9 Selection switch for core diameter
(setting paper low / weekend sensor)
10 Paper roll holder
11 Paper stop
12 Paper supply
13 Paper roll removal aid
14 Printer control panel / printer electronics

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Receipt Printer ND9C / ND9G

Function elements

Printer control panel

The following illustration shows the control panel of the receipt printer ND9C / ND9G.

1
3
5

2
4

1
2
3
4

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LINE FEED key

TEST key
Red LED (Error)
Yellow LED (PVE)

5 Green LED (Online)

6 Power supply 24 V DC
7 V.24 interface RS 232 C serial
DSUB 9-pin M

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Function elements

Receipt Printer ND9C / ND9G

Status display
1
2

The status display (red (1), yellow (2), green (3)

LEDs) indicates the current status of the printer.
The significance of the LED display
combinations is explained in the
"Troubleshooting" section.

TEST key
4

134

The TEST key (4) has no function when the

printer is running in normal mode. It is only
intended to be used by the technical support
staff.

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Receipt Printer ND9C / ND9G

Function elements

LINE FEED key

5

When the LINE FEED key (5) is pressed briefly,

the paper advances 1/6 inch.
When the key is pressed for a longer period of
time, the paper is fed constantly until the key is
released.

On ND9G, pressing the TEST and LINE FEED keys simultaneously when an error occurs
(e.g. paper jam) resets the printer.
On ND9C / ND9G, pressing the TEST and LINE FEED keys simultaneously triggers paper
feed, a non printed receipt is output and cut.
For paper rolls with control mark:
Feed to the next control mark.
For paper rolls without control mark: Output of a four inch long receipt.

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135

General information

Receipt Printer ND9C / ND9G

General information
Before working on the printer please follow the instructions below:

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

When you have completed work on the printer, please follow the instructions below:

136

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Deactivate the product-specific software (see chapter "Basic Operation", section
"Calling the product-specific software").

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Receipt Printer ND9C / ND9G

Start-up / basic settings

Start-up / basic settings

Setting the printer to the paper roll core diameter
When starting operation of the device or when changing to a paper roll with a different
core diameter, you must set the selection switch and the paper roll holder to the required
roll sleeve core diameter.

Please follow the instructions given in the section "General information".

Setting the selection switch for the core diameter

Bring the selection switch in the desired position
(see also next figure).

Pos. 1:
Setting for 11 mm core diameter

Pos. 1
11 mm
Pos. 2
18 mm

Pos. 3
25 mm

Pos. 5
50 mm

Pos. 4
40 mm

Pos. 2:
Setting for 18 mm core diameter
Pos. 3:
Setting for 25 mm core diameter
Pos. 4:
Setting for 40 mm core diameter
Pos. 5:
Setting for 50 mm core diameter

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Start-up / basic settings

Receipt Printer ND9C / ND9G

Mounting the paper roll holder

The paper roll holder can be set to the core diameters of 11 mm, 18 mm, 25 mm, 40 mm
or 50 mm. All required items are included in the supplied assembly kit.
Assembly kit

a
3

1
2
3
4
5

Axle / core diameter 11 mm

Sleeves for core diameter 50 mm
Sleeves for core diameter 40 mm
Sleeves for core diameter 25 mm
Sleeves for core diameter 18 mm

a Mounting screw / thread pin

Installation

A
D

B
C

Push the right sleeve onto the axle until you can
see the axle groove (A) through the hole for the
thread pin.

Push the left sleeve onto the axle until you can
see the axle groove (B), (C) or (D) through the
hole for the thread pin.
Axle groove (B) for 70 mm paper width
Axle groove (C) for 76 mm paper width
Axle groove (D) for 82.5 mm paper width

Screw the thread pins into the sleeves as far as

possible.

138

Please follow the instructions given in the section "General information".

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Receipt Printer ND9C / ND9G

Inserting the paper roll

Inserting the paper roll

Please follow the instructions given in the section "General information".

Push the paper roll onto the paper roll holder.

Insert the paper roll holder with the paper roll
into the printer from the top.
Take note of the direction in which the paper
unrolls when you insert the paper. Insert the
paper into the printer as shown in the
illustration.
If the printer is set to control mark
printing, make sure that you insert a
paper roll with control marks.

For correct paper feed or paper transport the front edge of the paper has to be
straight and at right angles.
30 mm

90

01750045701 E

Fold the paper beginning (approx. 30 mm) at a

right angle and sharp-edged.

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Inserting the paper roll

Receipt Printer ND9C / ND9G

Take the folded front edge of the paper over the

upper axle and feed it into the paper support.
If a paper roll with control marks used, the black
control marks must be on the top side of the
paper roll.
Keep pushing the paper into the paper support
until it is drawn in automatically, cut off and the
produced receipt is output via the presenter.

140

Remove the cut-off receipt.

Please follow the instructions given in the section "General information".

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Receipt Printer ND9C / ND9G

Removing the paper / paper roll

Removing the paper / paper roll

Please follow the instructions given in the section "General information".

If there is still paper on the paper roll, tear off the paper behind the roll.

Press the LINE FEED key and keep it pressed until the remaining paper has been
transported out of the printer.
Pull the paper roll removal aid in the direction of
the arrow (1) and lift the paper roll with the
paper roll holder out of the printer (2).

How to insert the paper roll is described in the section "Inserting the paper roll".

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141

Printer messages

Receipt Printer ND9C / ND9G

Printer messages
The three indicator LEDs (red, yellow and green) on the printer control panel indicate the
receipt printer status.
Depending on the application used, the printer messages can be evaluated and displayed
on a screen, for example.

Meaning of LEDs
Color
Green
Yellow
Red

Function
Online/Ready
Paper nearly out / paper out
Error (if flashing)

LED display statuses

Abbreviation
0
1
X
bl
LL

Status
LED is off
LED is on
LED can be on or off
LED is flashing (approx. 2 Hz)
Moving light

Indicators at power-on only

Green
1
LL
bl

142

Yellow
1
LL
bl

Red
1
LL
bl

Status
Hardware error (fatal)
No executable firmware (bootstrap loader active)
Test mode (selection level)

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Receipt Printer ND9C / ND9G

Printer messages

Indicators in the normal operating state (online)

Green
1
0
0

Yellow
0
bl
1

Red
0
0
1

0
bl
0

1
0
0

0
0
1

Status
Ready
Physical paper end (BoF)
Physical end of paper for the print job (paper can only be
removed via hand knobs)
Paper nearly out (PVE)
Data traffic
Data processing active

Indicators in the event of an error

01750045701 E

Green
0
1
0

Yellow
0
0
1

Red
bl
bl
bl

Status
Device error
Printer output error
Thermal bar too hot

bl

Paper feed error

Remedy
Please contact customer service.
Please contact customer service.
Disconnect printer from power supply
and let it cool down for approx. 1 hour.
If the error continues to occur when
the printer resumes operations, please
contact Technical Support.
To eliminate a paper jam, see section
"Troubleshooting".

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143

Troubleshooting

Receipt Printer ND9C / ND9G

Troubleshooting

Please follow the instructions given in the section "General information".

Paper jam
In the case of a paper jam, the LINE FEED and the TEST key are locked. To
clear all photosensors in the paper path, remove all remaining paper as described
below.

Remove the paper roll (see section "Removing paper / paper roll").

Check the paper transport path, and remove the paper scraps if necessary.
Turn the green wheel in front of the thermal bar
to manually transport paper scraps out of the
paper feed and the print area.

Turn the green wheel at the presenter to

manually transport paper scraps out of the
presenter.

144

Check the print area of the thermal array for paper scraps.

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Receipt Printer ND9C / ND9G

Troubleshooting

Danger of injury: The thermal array can

be hot!
Do not touch the underside of the
thermal array!

To lift up the thermal array press the green

lever down (1).
Pull the thermal array from the side mounting
(2).

Remove the thermal array upwards (3) and

remove any scraps of paper (4).

As you remove it, make sure that the

thermal array board does not come into
contact with the housing (with metal).
Replace the thermal array.

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145

Troubleshooting

Receipt Printer ND9C / ND9G

When using paper rolls with control marks:

Check the paper roll.
(Paper roll inserted incorrectly or paper roll
without control mark inserted).

146

Reinsert the paper into the receipt printer (see section "Inserting the paper roll").

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Receipt Printer ND9C / ND9G

Consumables

Consumables
Paper products
Please refer to the following paper specifications for details on the paper quality.

Paper specifications
KT 55 F18 (55 g/m 5 g/m )
2
2
KT 80 EC (78 g/m 5 g/m )
Thermal paper on rolls
Thermal layer on the outside (standard)
or
Thermal layer on the inside (optional; only with
ND9G)
white
approx. 0.065 mm (KT 55 F18)
approx. 0.082 mm (KT 80 EC)
min. 200 Bekk sec. (KT 55 F18)
min. 300 Bekk sec. (KT 80 EC)
2

Paper qualities:
Paper type:

Paper color:
Paper thickness:
Paper smoothness (print side):

Paper roll dimensions

Paper width:
Outer receipt roll diameter:

80 mm - 1 mm
max. 260 mm (ND9C with 120 mm presenter)
max. 180 mm (ND9C with 40 mm presenter)

Usable length (at 55 g/m paper

and 25 mm roll sleeve):
End of paper:
Inner diameter of roll sleeve:
Roll sleeve wall thickness:
Roll sleeve material:

01750045701 E

approx. 700 m
not glued to roll core
11 mm, 18 mm, 25 mm, 40 mm or
50 mm (+ 1 mm) *
3 0.3 mm
cardboard / plastic

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147

Paper specifications

Receipt Printer ND9C / ND9G

Control mark print

> 85 % according to DIN 53 146
> 70 % according to DIN 66 236
Left or right or both on the same height
> 70 % according to DIN 53 145 part 1

Opacity:
PCS value control mark:
Position:
Reflection factor Ro:

* When ordering the paper rolls you have to specify one value.

Control mark dimensions

Mark height h
Mark width b
Mark color
Control mark distance

5 0.1 mm
8 0.1 mm
black, uncolored black
min. 70 mm, max. 200 mm

3a
1

2a

min. 70 mm, max. 200 mm

2
1

1
3b

b
h

1
2a
* 2b
3a
* 3b

148

2b

Control mark
Transport direction wit thermal layer on the outside
Transport direction with thermal layer on the inside (optional; only with ND9G)
Print side, control mark and thermal layer on the outside
Print side, control mark and thermal layer on the inside (optional; only with ND9G)

On ND9G, the thermal layer with the control mark may be on the inside of the wound
roll. However, the outside is recommended!

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Receipt Printer ND9C / ND9G

Paper specifications

Preprinting of receipts
The receipts can be preprinted on the front and on the back side in the hatched
area (see illustration).
Preprinting must not exceed the PCS value of 40%.
The non-preprintable zone is 8.5 mm on the left and on the right.

8.5 mm

8.5 mm
1 Feeding direction

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149

Paper specifications

150

Receipt Printer ND9C / ND9G

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Receipt Printer ND9E

The receipt printer ND9E is a modular printer with a matrix printing unit, integrated paper
cutter and a 120 mm presenter for variable receipt length.
The receipt printer generates documents to user software specifications, e.g. receipt slips.
The receipt printer is equipped with sensors which report paper-low status (weekend
supply) and paper-out status so that the paper supply can be monitored by the application
software.

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151

Function elements

Receipt Printer ND9E

Function elements

1 2
1
2
3
4
5
6
7
8

152

3 4

67 8

Receipt output (presenter)

Manual paper transport for presenter
Cutter
Handwheel for print head position
Ribbon holder
Handle
Manual paper transport
Paper feed

10 11 12

13

14

9 Selection switch for core diameter

(setting paper low / weekend sensor)
10 Paper roll holder
11 Paper supply
12 Paper stop
13 Paper roll removal aid
14 Printer control panel / printer electronics

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Receipt Printer ND9E

Function elements

Printer control panel

The following illustration shows the control panel of the receipt printer ND9E.

1
3
5

2
4

1
2
3
4

01750045701 E

LINE FEED key

TEST key
Red LED (Error)
Yellow LED (PVE)

5 Green LED (Online)

6 Power supply 24 V DC
7 V.24 interface RS 232 C serial
DSUB 9-pin M

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Function elements

Receipt Printer ND9E

Status display
1
2
3

The status display (red (1), yellow (2), green (3)

LEDs) indicates the current status of the printer.
The significance of the LED display
combinations is explained in the
"Troubleshooting" section.

TEST key
4

154

The TEST key (4) has no function when the

printer is running in normal mode. It is only
intended to be used by the technical support
staff.

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Receipt Printer ND9E

Function elements

LINE FEED key

When the LINE FEED key (5) is pressed

briefly, the paper advances 1/6 inch.
When the key is pressed for more than two
seconds, the paper is fed constantly until the
key is released.

When the TEST and the LINE FEED keys

are pressed at the same time, paper is
started to be drawn in.
For paper rolls with control mark:
Feed to the next control mark.
For paper rolls without control mark:
Output of a four inch long receipt.

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155

General information

Receipt Printer ND9E

General information
Before working on the printer please follow the instructions below:

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

When you have completed work on the printer, please follow the instructions below:

156

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Deactivate the product-specific software (see chapter "Basic Operation", section
"Calling the product-specific software").

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Receipt Printer ND9E

Start-up / basic settings

Start-up / basic settings

Setting the printer to the required paper width
When using the printer for the first time or when changing to a paper roll with a different
width, you must set the printer to the new receipt roll width.
The following roll widths can be printed:
70 mm (2.75)
76 mm (2.99)
82.5 mm (3.25)
When using paper rolls with the roll width 70 mm and 76 mm, you must install the
provided paper stop in the printer.

When you use paper rolls with a width of 82.5 mm, the outer paper tray plate is
also the paper stop. The enclosed metal plate is then not required.

Pluggable paper stop (plate) for roll widths of

70 mm and 76 mm

01750045701 E

Please follow the instructions given in the section "General information".

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Start-up / basic settings

Receipt Printer ND9E

First insert the paper stop into the bottom hole

(1). Then push it into the top holes (2).

70 mm

76 mm

Position A:
Notch for 70 mm roll width
Position B:
Notch for 76 mm roll width

B
76 mm

A
70 mm

Engage the paper stop into the bottom hole

using a screwdriver.
The direction of the arrow depends on the width
to be used (see previous picture).

158

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Receipt Printer ND9E

Start-up / basic settings

Setting the mark detection sensor

Pull the adjustment lever for the mark detection into the required position until it is
engaged (see figure below).
For 82.5 mm roll width:
Pull the adjusting lever out completely (pos. 1).

For 76 mm roll width:

Move the adjusting lever in center position (pos.
2).

For 70 mm roll width:

Push the adjusting lever in completely (pos. 3).

01750045701 E

Please follow the instructions given in the section "General information".

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159

Start-up / basic settings

Receipt Printer ND9E

Setting the printer to the paper roll core diameter

When starting operation of the device or when changing to a paper roll with a different
core diameter, you must set the selection switch and the paper roll holder to the required
roll sleeve core diameter.

Please follow the instructions given in the section "General information".

Setting the selection switch for the core diameter

Bring the selection switch in the desired position
(see also next figure).

Pos. 1:
Setting for 11 mm core diameter

Pos. 1
11 mm
Pos. 2
18 mm

Pos. 3
25 mm

Pos. 5
50 mm

Pos. 4
40 mm

Pos. 2:
Setting for 18 mm core diameter
Pos. 3:
Setting for 25 mm core diameter
Pos. 4:
Setting for 40 mm core diameter
Pos. 5:
Setting for 50 mm core diameter

For roll diameters 40 mm and 50 mm the sleeves for the paper roll holder are only
available upon request (see also next section).

160

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Receipt Printer ND9E

Start-up / basic settings

Mounting the paper roll holder

The paper roll holder can be set to the core diameters of 11 mm, 18 mm, 25 mm, 40 mm
or 50 mm. All required items are included in the supplied assembly kit.
Assembly kit
a
3

1
2
3
4
5

Axle / core diameter 11 mm

Sleeves for core diameter 50 mm*
Sleeves for core diameter 40 mm*
Sleeves for core diameter 25 mm
Sleeves for core diameter 18 mm

Mounting screw / thread pin

* only included if the option was ordered.

Installation

A
D

B
C

Push the right sleeve onto the axle until you can
see the axle groove (A) through the hole for the
thread pin.

Push the left sleeve onto the axle until you can
see the axle groove (B), (C) or (D) through the
hole for the thread pin.
Axle groove (B) for 70 mm paper width
Axle groove (C) for 76 mm paper width
Axle groove (D) for 82.5 mm paper width

Screw the thread pins into the sleeves as far as

possible.

01750045701 E

Please follow the instructions given in the section "General information".

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161

Inserting the ribbon cartridge

Receipt Printer ND9E

Inserting the ribbon cartridge

Please follow the instructions given in the section "General information".

Push the print head as far to the right as it will
go by turning the green wheel.

Pull the ribbon taut by turning the wheel on the

ribbon cartridge.

162

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Receipt Printer ND9E

Inserting the ribbon cartridge

Insert the ribbon cartridge into the holder.

Push the print head to the centre position by

turning the green wheel.

Pull the ribbon taut by turning the wheel on the

ribbon cartridge.

01750045701 E

Please follow the instructions given in the section "General information".

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163

Inserting the paper roll

Receipt Printer ND9E

Inserting the paper roll

Please follow the instructions given in the section "General information".

Set the paper stop and the paper roll holder to the paper roll to be printed (paper width
and core diameter) (see section "Start-up / basic settings").
Push the paper roll onto the paper roll holder.
Insert the paper roll holder with the paper roll
into the printer from the top.
Take note of the direction in which the paper
unrolls when you insert the paper. Insert the
paper into the printer as shown in the
illustration.
If the printer is set to control mark
printing, make sure that you insert a
paper roll with control marks.

For correct paper feed or paper transport the

front edge of the paper has to be straight.

164

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Receipt Printer ND9E

Inserting the paper roll

Feed the paper with its straight front edge over

the upper axle into the paper support.
If a paper roll with control marks used, the black
control marks must be on the top side of the
paper roll.
Keep pushing the paper into the paper support
until it is drawn in automatically, cut off and the
produced receipt is output via the presenter.

01750045701 E

Remove the cut-off receipt.

Please follow the instructions given in the section "General information".

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165

Removing the paper / paper roll

Receipt Printer ND9E

Removing the paper / paper roll

Please follow the instructions given in the section "General information".

If there is still paper on the paper roll, tear off the paper behind the roll.

Press the LINE FEED key and keep it pressed until the remaining paper has been
transported out of the printer.
Pull the paper roll removal aid in the direction of
the arrow (1) and lift the paper roll with the
paper roll holder out of the printer (2).

How to insert the paper roll is described in the section "Inserting the paper roll".

166

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Receipt Printer ND9E

Printer messages

Printer messages
The three indicator LEDs (red, yellow and green) on the printer control panel indicate the
receipt printer status.
Depending on the application used, the printer messages can be evaluated and displayed
on a screen, for example.

Meaning of LEDs
Color
Green
Yellow
Red

Function
Online/Ready
Paper nearly out / paper out
Error (if flashing)

LED display statuses

Abbreviation
0
1
x
bl
LL

Status
LED is off
LED is on
LED can be on or off
LED is blinking (approx. 2 Hz)
Moving light

Indicators at power-on only

Green
1
LL
bl

01750045701 E

Yellow
1
LL
bl

Red
1
LL
bl

Status
Hardware error (fatal)
No executable firmware (bootstrap loader active)
Test mode (selection level)

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Printer messages

Receipt Printer ND9E

Indicators in the normal operating state (online)

Green
1
x

Yellow
x
bl

x
bl
x

1
x
x

Red Status
x
Ready
x
Physical end of paper (BoF)
End of paper (if no more paper is in the paper channel)
x
Paper nearly out (PVE)
x
Data traffic
1
Data processing active

Indicators in the event of an error

168

Green
0
1
0

Yellow
0
0
1

Red
bl
bl
bl

Status
Device error
Printer output error
Print head too hot

bl

Paper feed error

Action
Please contact customer service.
Please contact customer service.
Disconnect printer from power supply
and let it cool down for approx. 1 hour.
If the error continues to occur when
the printer resumes operations, please
contact Technical Support.
To eliminate a paper jam, see section
"Troubleshooting".

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Receipt Printer ND9E

Troubleshooting

Troubleshooting

Please follow the instructions given in the section "General information".

Paper jam
In the case of a paper jam, the Line Feed and the Test key are locked. To clear
all photosensors in the paper path, remove all remaining paper as described
below.

Remove the paper roll (see section "Removing paper / paper roll").

Check the paper transport path, and remove paper scraps if necessary.
Turn the green wheel in front of the print station
to transport paper bits out of the paper support
and the print area manually.

Turn the green wheel at the presenter to

manually transport paper scraps out of the
presenter.

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169

Troubleshooting

Receipt Printer ND9E

When you use paper rolls with control marks:

Check the position of the mark sensor.

Set the mark sensor to the roll width of the

paper to be printed (see also section "Start-up /
basic settings").

Check the paper roll. (Paper roll inserted

incorrectly or paper roll without control mark
inserted).

170

Reinsert the paper into the receipt printer (see section "Inserting the paper roll").

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Receipt Printer ND9E

Maintenance and service

Maintenance and service

After each paper roll replacement, remove any remaining paper, dust and foreign objects
using a brush, for example.

Consumables
Information where to order consumables is given in the section "Consumables" in the
chapter "Appendix".

Ribbon cartridge
You should only use Wincor Nixdorf ribbon cartridges; otherwise you run the risk of
damaging the print head and ribbon drive mechanism.
Nylon ribbon cartridge purple,
Print capacity: 6 mill. characters

Order no. 10600014620

Nylon ribbon cartridge black,

Print capacity: 1.6 mill. characters

Order no. 10600203761

Papers
Standard paper roll without control mark:
(82 mm x 180 mm with 18 mm core diameter)

Order no. 10600056997

If a paper roll with control mark is required, the paper has to meet the following paper
specifications and has to be ordered from your paper supplier.
For further information please refer to the section "Paper specifications".

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Paper specifications

Receipt Printer ND9E

Paper specifications
Paper quality:
Paper type:
Paper color:
Paper weight:
Paper thickness:
Paper smoothness (print side):

Z 100 pulp
Roll paper
white
2
approx. 60 to 90 g/m *
approx. 0.07 - 0.1 mm
min. 20 Bekk Sek.

Paper roll dimensions

Paper width:
Outer receipt roll diameter:
2

Usable length (at 65 g/m paper and

25 mm roll sleeve):
End of paper:
Inner diameter of roll sleeve:
Roll sleeve wall thickness:
Roll sleeve material:

70 mm, 76 mm, 82.5 mm *

max. 260 mm (ND9E with 120 mm presenter)
max. 180 mm (ND9E with 40 mm presenter)
approx. 700 m (ND9E with 120 mm presenter)
approx. 300 m (ND9E with 40 mm presenter)
not glued to roll sleeve
11 mm, 18 mm, 25 mm, 40 mm or
50 mm (+ 1 mm) *
3 0.3 mm
Paper/plastic

Control mark print

Opacity:
PCS value control mark:
Position:
Reflection factor Ro:

> 85 % according to DIN 53 146

> 70 % according to DIN 66 236
Left or right or both on the same height
> 70 % according to DIN 53 145 part 1

* When ordering the paper rolls you have to specify one value.

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Receipt Printer ND9E

Paper specifications

Control mark dimensions

Mark height h:
Mark width b:
Mark color:
Control mark distance:

5 0.1 mm
8 0.1 mm
black, uncolored black
min. 70 mm, max. 200 mm

3
1

min. 70 mm, max. 200 mm

2
1

b
h

1 Control mark
2 Feeding direction

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3 Print side and control mark

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Paper specifications

Receipt Printer ND9E

Preprinting of receipts
The receipts can be preprinted on the front and on the back side in the hatched
area (see illustration).
Preprinting must not exceed the PCS value of 40 %.
The inhibited zone is 8.5 mm on the left and on the right.

8.5 mm

8.5 mm
1 Feeding direction

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Journal Printer TH30

The TH30 journal printer has a modular design. It consists of a thermal printing
mechanism, a control unit, a paper holder and a winder.
The journal printer records all relevant operations and transactions with selected data.
The TH30 is equipped with sensors which report paper-low status (weekend supply) and
paper-out status so that the paper supply can be monitored by the application software.

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175

Function elements

Journal Printer TH30

Function elements
Front view of the journal printer

4
5
6
7

1
2

1 Securing cord (for fastening the

paper roll holder)
2 Paper roll
3 Printer control panel
4 Take-up reel

176

5
6
7
8

Paper bale
Printing unit
Paper out sensor
Paper-low sensor

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Journal Printer TH30

Function elements

Rear view of the journal printer

1
2
3

1 Take-up reel
2 Power supply 24 V DC
3 V.24 interface RS 232 C serial
9-pin DSUB male

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4 Paper roll
5 Printing unit

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Function elements

Journal Printer TH30

Printer control panel

The following illustration shows the control panel of the TH30 journal printer.

1
2
3
4
5

1 Red LED (error)

2 Yellow LED (PVE)
3 Green LED (Online)

178

4 TEST key
5 LINE FEED key

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Journal Printer TH30

Function elements

Status display
The status display (red (1), yellow (2), green (3)
LEDs) indicates the current status of the printer.
The significance of the LED display
combinations is explained in the "Printer
messages" section.
1
2
3

TEST key
The TEST key (4) has no function when the
printer is running in normal mode. It is only
intended to be used by the service technician.

Feed key
When the key is pressed briefly (5), the paper
advances 1/6" mm.
When the key is pressed for more than two
seconds, the paper is fed constantly until the
key is released.

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179

Function elements

Journal Printer TH30

Paper-low sensor / paper-out sensor

Paper-low sensor
The paper-low sensor is located on the paper roll holder.
The light barrier reports to the application whether or not a minimum amount of paper is
available. Depending on the application, this message can be evaluated and displayed on
a screen, for example.
The yellow status LED on the printer lights up (see section "Printer messages").

Paper-out sensor
The paper-out sensor is located at the paper guide.
The photosensor reports the absolute end of paper to the application and to the printer.
Depending on the application, this message can be evaluated and displayed on a screen,
for example.
The yellow status LED on the printer blinks (see section "Printer messages").

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Journal Printer TH30

Replacing the paper roll

Replacing the paper roll

Activate the product-specific software (see chapter "Basic Operation", section "Call up
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Lift the paper roll holder with the paper roll or
with the empty reel sleeve out of the printer
(see arrow).
Tear the paper if necessary.

Remove the paper roll or the empty roll sleeve from the paper roll holder.
Push up the retaining lever (1) of the paper bale
until it engages.
If necessary, press the feed key to feed any
remaining paper out of the printer.

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181

Replacing the paper roll

Journal Printer TH30

Remove the take-up reel along with the printed

journal roll in the direction indicated by the
arrow.

Pull off the side piece of the take-up reel in the

direction indicated by the arrow.

Take the printed journal roll off the take-up reel.

Push the side part you previously removed back
onto the take-up reel.

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Journal Printer TH30

Replacing the paper roll

Use tweezers to carefully remove any remaining paper that may be left in the printer.
Remove paper dust with a brush or vacuum cleaner.
To insert a new roll of paper, proceed as
follows:
Insert the roll holder (1) in the new roll of paper
(2).
When inserting paper, make sure that it will
unroll in the correct direction (see arrows) ...

1
2
.... and that the paper is wound evenly on the
roll (flat surface at the ends).

Insert the roll holder with the roll of paper into

the printer.

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183

Replacing the paper roll

Journal Printer TH30

In order for the paper to be drawn in correctly,

the leading edge of the paper the start of the
paper should be straight.
If the start of the paper is torn, uneven or
crumpled, cut a clean edge with a pair of
scissors.

Feed the paper in the paper guide via the paper

deflector roller (see arrow).

The printer pulls the paper in

automatically and transports it approx.
20 30 cm out of the printer at the other
end.

If the paper is not long enough, press the FEED

key (1) on the printer control panel to advance
the paper.

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Journal Printer TH30

Replacing the paper roll

Insert the strip of paper below the paper bale as

shown in the figure.

Pull the paper out far enough.

Insert the strip of paper through the take-up reel

as shown in the figure.

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185

Replacing the paper roll

Journal Printer TH30

Wind the paper round the reel two or three

times in the direction indicated by the arrow.

Insert the take-up reel into the printer from

above.

Grasp the locking lever of the paper bale and

turn it in the direction of the arrow until it lifts
out.

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Journal Printer TH30

Replacing the paper roll

Slowly lower the paper bale and release the

lever.
The motor of the take-up reel starts and
the paper is pulled taut.

01750045701 E

Check the winding by pressing the line feed key two or three times.

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Printer messages

Journal Printer TH30

Printer messages
The three indicator LEDs (red, yellow and green) on the printer control panel indicate the
printer status.
Depending on the application used, the printer messages can be evaluated and displayed
on a screen, for example.

Messages at power-on
Red LED Yellow
LED
On
On
Moving
Moving
light
light

Green
LED
On
Moving
light

Printer status

Action

Hardware error (fatal)

No executable firmware
(bootstrap loader active)

Please contact Service.

Messages in normal operation

Red LED Yellow
LED
On or Off On or Off
On or Off Flashing

On or Off On

Green
Printer status
LED
On
Ready
On or Off End of paper
15 lines (1/6 inch each)
can still be printed.
On or Off Paper low

On or Off On or Off Flashing Data traffic

On
On or Off On or Off Data processing active

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Action

Insert a new roll of paper

(see section "Replacing
the paper roll").
Insert a new roll of paper
as soon as possible.

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Journal Printer TH30

Printer messages

Messages in the event of an error

Red LED Yellow
LED
Flashing Off
Flashing On

01750045701 E

Green
LED
Off
On

Printer status

Action

Paper torn
Thermal bar too hot

See section "Paper jam".

Please contact Service.

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Troubleshooting

Journal Printer TH30

Troubleshooting
No supply voltage
If none of the three LEDs lights up and the printer executes no function, then the reason
may be a failure in the power supply.

Check that the power supply connector is fitted correctly (see section "Functional
elements and controls", item 2 in the illustration "Rear view of the journal printer") and
inspect the connector cable.
If you cannot find the cause of the error, please contact Service.

Paper jam
To remove a paper jam in the TH30 proceed as follows:

If necessary, tear the paper at the paper roll and at the take-up reel.
If necessary, remove the paper roll and the take-up reel from the printer (see section
"Replacing the paper roll").
Feed the remaining paper out of the printer by pressing the FEED key.
Remove the thermal array if necessary.
First press the green lever down (see arrows
(1)) and then in the direction of the arrow (2).

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Journal Printer TH30

Troubleshooting

Lift the thermal bar a little by the green lever

(see arrow (3)) and remove it in the direction of
the arrow (4).
Carefully put the thermal bar aside.

01750045701 E

Check the paper transport path and carefully remove any scraps of paper by hand or
with tweezers.
Reinsert the thermal array by following the same steps in reverse order.
To insert the paper roll again and replace the take-up reel, proceed as described in the
section "Replacing the paper roll".

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Maintenance and service

Journal Printer TH30

Maintenance and service

After each paper roll replacement, remove any remaining paper, dust and foreign objects
using a brush, for example.

Consumables
Information where to order consumables is given in the section "Consumables" in the
chapter "Appendix".

Papers
Paper roll:

Order no.: 10600203993

For further information please refer to the section "Paper specifications".

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Journal Printer TH30

Paper specifications

Paper specifications
KT 55 F18 (55 g/m 5 g/m )
2
2
KT 80 EC (78 g/m 5 g/m )
paper on rolls (thermal layer on the outside)
white
approx. 0.065 mm (KT 55 F18)
approx. 0.082 mm (KT 80 EC)
min. 200 Bekk sec. (KT 55 F18)
min. 300 Bekk sec. (KT 80 EC)
2

Paper qualities:
Paper type:
Paper color:
Paper thickness:
Paper smoothness (print side):

Journal roll dimensions

Paper width:
Outer roll diameter:
Usable length:
End of paper:
Inner diameter of roll sleeve:
Roll sleeve wall thickness:
Roll sleeve material:

76.2 mm 1 mm (3 inches)
max. 80 mm
approx. 65 m (KT 55 F18)
not glued to roll sleeve or not pressed
12.5 mm + 1 mm
2 mm + 1 mm
Paper/plastic

Preprinting of receipts
Upon request.

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193

Paper specifications

Journal Printer TH30

Winding the paper on the roll sleeve

1
2

max. 80 mm

1 Paper

194

2 Roll sleeve

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Journal Printer ND98D

The ND98D journal printer has a modular design. It consists of a matrix printing
mechanism, a control unit, a paper holder and a winder.
The journal printer records all relevant operations and transactions with selected data.
The ND98D is equipped with sensors which report paper-low status (weekend supply) and
paper-out status so that the paper supply can be monitored by the application software.

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195

Function elements and controls

Journal Printer ND98D

Function elements and controls

Front view of the journal printer

5
6

7
8

2
3
4

1 Ribbon cartridge
2 Securing cord (for fastening
the paper roll holder)
3 Paper roll
4 Printer control panel

196

5
6
7
8
9

Take-up reel
Paper bale
Print head
Paper-out sensor
Paper-low sensor

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Journal Printer ND98D

Function elements and controls

Rear view of the journal printer

4
5
6

1
2
3

1 Take-up reel
2 Power supply 24 V DC
3 V.24 interface RS 232 C serial
9-pin DSUB male

01750045701 E

4 Paper roll
5 Handwheel for adjusting the
print head position
6 Ribbon cartridge

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Function elements and controls

Journal Printer ND98D

Printer control panel

The following diagram shows the control panel of the ND98D journal printer.

1
2
3
4
5

1 Red LED
2 Yellow LED
3 Green LED

198

4 Test key
5 Feed key (paper feed key)

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Journal Printer ND98D

Function elements and controls

Status display
The status display (red (1), yellow (2), green (3)
LEDs) indicates the current status of the printer.
The significance of the LED display
combinations is explained in the
"Troubleshooting" section.
1
2
3

Test key
The Test key (4) has no function when the
printer is running in normal mode. It is only
intended to be used by service technicians.

Feed key (paper feed key)

When the key is pressed briefly, the paper
advances 1/6" mm.
When the key is pressed for more than two
seconds, the paper is fed constantly until the
key is released.

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199

Function elements and controls

Journal Printer ND98D

Paper-low sensor / paper-out sensor

Paper-low sensor
The paper-low sensor is located on the paper roll holder.
The photosensor reports to the application if there is a minimum paper supply or not.
Depending on the application, this message can be evaluated and displayed on a screen,
for example.
The yellow status LED on the printer lights up (see section "Printer messages").

Paper-out sensor
The paper-out sensor is located at the paper guide.
The photosensor reports to the application and the printer that there is no paper left.
Depending on the application, this message can be evaluated and displayed on a screen,
for example.
The yellow status LED on the printer blinks (see section "Printer messages").

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Journal Printer ND98D

Replacing the ribbon cartridge

Replacing the ribbon cartridge

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

Grasp the used ribbon cartridge by the tab (1)

and pull it out of the holder in the direction
indicated by the arrow, then remove it from the
printer.

Tighten the ribbon of the new ribbon cartridge

by turning the small knurled wheel in the
direction indicated by the arrow.

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Replacing the ribbon cartridge

Journal Printer ND98D

Insert the new ribbon cartridge vertically into the

printer from the top.

Push the ribbon cartridge horizontally forward

into the ribbon holder until it engages on both
sides.

Turn the small knurled wheel (1) of the ribbon

cartridge until the ribbon is pulled underneath
the print head.

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Journal Printer ND98D

Replacing the ribbon cartridge

Make sure that the ribbon cartridge engages correctly in both sides of the ribbon
holder and that the ribbon sits correctly in the ribbon guide.

01750045701 E

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Deactivate the product-specific software (see chapter "Basic Operation", section
"Calling up the product-specific software").

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Replacing the paper roll

Journal Printer ND98D

Replacing the paper roll

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Lift the paper roll holder with the paper roll or
with the empty roll sleeve out of the printer (see
arrow).
Tear off the paper if necessary.

Remove the paper roll or the empty roll sleeve from the paper roll holder.
Push up the retaining lever (1) of the paper bale
until it engages.
If necessary, press the FEED key to feed any
remaining paper out of the printer.

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Journal Printer ND98D

Replacing the paper roll

Remove the paper winding spool along with the

printed journal roll in the direction indicated by
the arrow.

Pull off the side piece of the take-up reel in the

direction indicated by the arrow.

Take the printed journal roll off the take-up reel.

Push the side piece you previously removed
back onto the take-up reel.

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205

Replacing the paper roll

Journal Printer ND98D

Use tweezers to carefully remove any paper that may be left in the printer. Remove
paper dust with a brush or vacuum cleaner.
To insert a new roll of paper, proceed as
follows:
Insert the roll holder (1) in the new roll of paper
(2).
When inserting paper, make sure that it will
unroll in the correct direction (see arrows) ...

1
2
... and that the paper is wound evenly on the roll
(absolutely flat ends).

Insert the roll holder with the roll of paper into

the printer.

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Journal Printer ND98D

Replacing the paper roll

In order for the paper to be drawn in correctly,

the front edge of the paper the start of the
paper should be straight.
If the start of the paper is torn, uneven or
crumpled, then cut a clean edge with a pair of
scissors.

Feed the paper in the paper guide via the paper

deflector roller (see arrow).

The printer pulls the paper in

automatically and transports it approx.
20 30 cm out of the printer at the other
end.

If the paper is not long enough, press the FEED

key (1) on the printer control panel to advance
the paper.

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207

Replacing the paper roll

Journal Printer ND98D

Insert the strip of paper below the paper bale as

shown in the figure.

Pull the paper out far enough.

Insert the strip of paper through the take-up reel

as shown in the figure.

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Journal Printer ND98D

Replacing the paper roll

Wind the paper round the reel two or three

times in the direction indicated by the arrow.

Insert the take-up reel into the printer from

above.

Grasp the locking lever of the paper bale and

turn it in the direction of the arrow until it lifts
out.

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209

Manually moving the print head

Journal Printer ND98D

Slowly lower the paper bale and release the

lever.
The motor of the paper take-up reel
starts and pulls the paper taut.

Check the winding by pressing the LINE FEED key two or three times.

Manually moving the print head

You can move the print head to the left or to the
right by turning the small green wheel (1).

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Journal Printer ND98D

Printer messages

Printer messages
The three LED indicators (red, yellow and green) on the printer control panel indicate the
printer status.
Depending on the application used, the printer messages can be evaluated and displayed
on a screen, for example.

Messages at power-on
Red LED Yellow
LED
On
On
Moving
Moving
light
light
display
display

Green
LED
On
Moving
light
display

Printer status

Remedy

Hardware error (fatal)

No operable firmware
available (bootloader
active)

Please contact Technical

Support.

Printer status

Remedy

Ready
End of paper
15 lines (1/6 inch each)
can still be printed.
Paper low
Approx. 1800 lines (1/6
inch each) can still be
printed.
Data traffic
Data processing active

Insert a new roll of paper

(see section "Replacing
the paper roll").
Insert a new paper roll as
soon as possible.

Messages in normal operation

01750045701 E

Red LED Yellow

LED
On or off On or off
On or off Flashing

Green
LED
On
On or off

On or off

On

On or off

On or off
On

On or off
On or off

Flashing
On or off

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Printer messages

Journal Printer ND98D

Messages in the event of an error

212

Red LED Yellow

LED
Flashing Off
Flashing Off

Green
LED
Off
On

Flashing
Flashing

Off
On

On
On

Printer status

Remedy

Paper torn
Carrier: No Home
position
Carrier: No clock signal
Print head too hot

See section "Paper jam".

Please contact Technical
Support.

ProCash 1500 - Operating Manual

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Journal Printer ND98D

Troubleshooting

Troubleshooting
No supply voltage
If none of the three LEDs lights up and the printer executes no function, the reason may
be a failure in the power supply.

Check that the power supply connector is fitted correctly (see section "Functional
elements and controls", item 1 in the illustration "Rear view of the journal printer") and
inspect the connector cable.
If you cannot find the cause of the error, please contact customer service.

Paper jam
To remove a paper jam in the ND98D, please do the following:

01750045701 E

If necessary, tear the paper at the paper roll and at the take-up reel.
If necessary, remove the paper roll and the take-up reel from the printer (see section
"Replacing the paper roll").
Check the paper transport path and carefully remove any scraps of paper by hand or
with tweezers. If necessary, move the print head to the right or to the left (see section
"Manually moving the print head").
Feed the remaining paper out of the printer by pressing the FEED key.
To insert the paper roll again and replace the take-up reel, proceed as described in
"Replacing the paper roll".

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213

Maintenance and service

Journal Printer ND98D

Maintenance and service

After each paper roll replacement, remove any remaining paper, dust and foreign objects
using a brush, for example.

Consumables
Information where to order consumables is given in the section "Consumables" in the
chapter "Appendix".

Ribbon cartridge
You should only use Wincor Nixdorf ribbon cartridges; otherwise you run the risk of
damaging the print head and the ribbon drive mechanism.
Nylon ribbon cartridge purple:
Print capacity: 6 mill. characters

Order no. 10600014620

Nylon ribbon cartridge, black:

Print capacity: 1.6 mill. characters

Order no. 10600203761

Paper roll / continuous paper:

Order no. 10600112157

Paper

For further information please refer to the section "Paper specifications".

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Journal Printer ND98D

Paper specifications

Paper specifications
Paper quality:
Paper type:
Paper color:
Paper weight:
Paper thickness:
Paper smoothness:

Z 100 pulp
paper on rolls
white
2
approx. 55 to 75 g/m
approx. 0.05 - 0.08 mm
min. 20 Bekk sec.

Journal roll dimensions

Paper width:
Outer roll diameter:
Usable length:
End of paper:
Inside diameter of roll sleeve:
Roll sleeve wall thickness:
Roll sleeve material:

76.2 mm 1 mm (3 inches)
max. 80 mm
approx. 65 m
not glued to roll sleeve and/or not pressed
12.5 mm + 1 mm
2 mm + 1 mm
Paper/plastic

Preprinting of receipts
Upon request.

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215

Paper specifications

Journal Printer ND98D

Winding the paper on the roll sleeve

1
2

max. 80 mm

1 Paper

216

2 Roll sleeve

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Card Reader CHD V2x

The CHD V2x card reader processes magnetic cards and chip cards depending on the
configuration of the user software. The card which is controlled by the software is
transported to its processing position and may, in certain cases, be withdrawn and
deposited in the stacker unit.
The device can handle the following cards:
Magnetic cards:

ISO 7810 and ISO 7811-1 to 5 (read and write)

ISO 7811-6 HiCo (read)

Chip cards:

ISO 7816-1 to 3 (protocol T = 0, T = 1)

EMV 3.1.1 / EMV 4.0
ZKA

French cards
(Cartes Bancaires):

01750045701 E

GIE-CB, B0, B1

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217

Function elements

Card Reader CHD V2x

Function elements

4
1
2
3
4

218

Shutter lever to operate the shutter manually

Card insertion slot
Base of SAM module
Wheel for transporting card manually

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Card Reader CHD V2x

SAM module

SAM module
The SAM module (security access module) consists of a chip card in ID-000 format and a
special base in the ID card reader.
The SAM module can be used to implement encryption and decryption standards by
means of a crypto processor.
The selection of the ID-000 chip card is customer-specific and depends on the
possibilities of the application software used.

Inserting the chip card into the base of the SAM module

Switch the device off (see chapter "Basic Operation", section "Switching the ProCash
1500 off").
Open the device and pull out the equipment carriage as far as possible (see chapter
"Basic Operation").
Raise the cover film (see arrow).

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219

Inserting the chip card into the base of the SAM module

Card Reader CHD V2x

Push the locking piece in the direction indicated

by the arrow (1) and raise the cover of the SAM
module (2).

Insert the chip card into the SAM module with

the contacts pointing downwards, as shown in
the illustration.

Lower the cover of the SAM module (1) and

push the locking as far as possible in the
direction indicated by the arrow (2).

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Card Reader CHD V2x

Inserting the chip card into the base of the SAM module

Lower the cover film (see arrow).

01750045701 E

Push the equipment carriage in the device as far as possible (see chapter "Basic
Operation").
Switch the device on (see chapter "Basic Operation", section "Switching the ProCash
1500 on").
Close the device.

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ID card insertion

Card Reader CHD V2x

ID card insertion
When you insert an ID card, you should make sure that the magnetic stripe is in the
correct position.
The card reader cannot read the ID card information correctly unless you insert the ID
card into the card reader as described below.
The insertion of the ID card depends on the installation position of the card reader. The ID
card be inserted in the following ways:
Installation position: track facing up
Insert the ID card into the card reader as shown
in the picture.

Installation position: track facing down

Insert the ID card into the card reader as shown
in the picture.

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Card Reader CHD V2x

Depositing retained ID cards

Depositing retained ID cards

Retained ID cards are transported into a deposit box (see chapters "Standard Card Reject
Tray", "Card Reject Box", Removable Card Reject Box" and "Card Reject Module").

Cleaning
The reference address for the specified cleaning materials can be found in the "Appendix"
in the section "Approved cleaning materials".
The card reader is cleaned using a cleaning card.
Check that no dirt remains in the card insertion slot. (If necessary, clean the card insertion
slot with a brush.)
You cannot clean the write / read head unless the device is switched on.

Cleaning interval:
Cleaning material:

every 20,000 transactions

Cleaning card Universal for ID card reader
Order no.: 10600018240

Cleaning procedure

Remove the cleaning card from its packaging.

The cleaning card can only be used for a brief period as it is a pre-saturated
cleaning card which dries out after removal from its packaging.

Insert the cleaning card into the card insertion slot like a regular ID card.
The cleaning card is drawn in and the reader tries to read the cleaning card.
This cleans the read / write head.
Since no information is stored on the cleaning card, the cleaning card is output
again.

01750045701 E

Pull the cleaning card from the slot.

Dispose of the cleaning card.

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Troubleshooting

Card Reader CHD V2x

Troubleshooting
Manual card transport
Carefully turn the wheel (1) in order to transport
the card forward towards the card insertion slot
or backwards into the stacker unit.
If you want to move the card out of the card
insertion slot, you may have to open the shutter
first.

To do so, press the shutter lever in the direction

indicated by the arrow.

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ID Card Unit ID18

Function elements

1 Shutter lever to operate the shutter manually

2 Card insertion slot

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ID card insertion

ID Card Unit ID18

ID card insertion
When you insert an ID card, you should make sure that the magnetic stripe is in the
correct position.
The ID card unit cannot read the ID card information correctly unless you insert the ID
card into the ID card unit as described below.
The insertion of the ID card depends on the installation position of the card reader. The
following installation positions are possible:
Installation position: track facing up
Insert the ID card into the ID card reader as
shown in the picture.

Mounting position for track facing down

Insert the ID card into the ID card reader as
shown in the picture.

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ID Card Unit ID18

Depositing retained ID cards

Depositing retained ID cards

Retained ID cards are transported into a deposit box (see chapters "Card Reject Tray" or
"Card Reject Box", "Removable Card Reject Box" and "Card Reject Module").

Cleaning
For information on ordering the listed cleaning materials please refer to chapter
"Appendix", section "Approved cleaning materials".
The ID18 card reader is cleaned using a cleaning card.
Check that no dirt remains in the card insertion slot. (If necessary, clean the card insertion
slot with a brush.)
You cannot clean the write / read head unless the device is switched on.

Cleaning interval:

every 20,000 transactions

Cleaning material:

Cleaning card Universal for ID card reader

Order no.: 10600018240

Cleaning procedure

Remove the cleaning card from its packaging.

The cleaning card can only be used for a brief period as it is a pre-saturated
cleaning card which dries out after removal from its packaging.

Insert the cleaning card into the card insertion slot like a regular ID card.
The cleaning card is drawn in and the reader tries to read the cleaning card.
This cleans the read / write head.
Since no information is stored on the cleaning card, the cleaning card is output
again.

01750045701 E

Pull the cleaning card from the slot.

Dispose of the cleaning card.

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Problems

ID Card Unit ID18

Problems
In case of malfunctions on the ID18 card reader, please contact customer service.

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Card Reject Tray

The card reader transports retained ID cards into the card reject tray (see figure below).
The card reject tray holds approx. 40 cards.

See the chapter "Device Overview" for the position of the card reject tray.

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Emptying the card reject tray

Card Reject Tray

Emptying the card reject tray

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Remove the retained ID cards from the card
reject tray.
Reset the card counter using the
product-specific software (applicationspecific).

230

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Exit the product-specific software.

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Card Reject Box

The card reader transports retained ID cards into the card reject box. The card reject box
holds approx. 40 cards.
See the chapter "Device Overview" for the position of the card reject box.

Function elements

1 Card insertion slot

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2 Key lock

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Opening the card reject box

Card Reject Box

Opening the card reject box

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage out of the device as far as possible (see chapter "Basic
Operation", section "Pulling out / pushing in the printer carriage").
Lift the journal printer (if installed) (see chapter "Basic Operation", section "Lifting up /
lowering the journal printer").
Insert the key in the lock and turn the key as far
as possible in the direction of the arrow.

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Card Reject Box

Opening the card reject box

Open the hinged cover (1) in the direction of the

arrow.

Remove any ID cards forwards to the side (see

arrow).
Reset the card counter using the productspecific software (application-specific).

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233

Closing the card reject box

Card Reject Box

Closing the card reject box

Close the cover in the direction shown by the
arrow.

With the cover closed, turn the key in the

direction shown by the arrow in order to lock the
card reject box.
Remove the key.
The key can only be removed from the
lock when the card reject box is locked.

234

Lower the journal printer (if installed).

Push the equipment carriage into the device.

Exit the product-specific software.

Close the device.

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Removable Card Reject Box

The card reader transports retained ID cards into the removable card reject box. The
removable card reject box holds approx. 35 cards.
See the chapter "Device Overview" for the position of the card reject box.

Function elements

1
2

2
1 Key lock
2 Window for status display

01750045701 E

3 Card insertion slot with

lock mechanism

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Status display

Removable Card Reject Box

Status display

236

Color in window
Green

Meaning
The lock mechanism on the card insertion slot is not
activated.
ID cards can be transported to the card reject box.

Red

The card insertion slot is closed by means of the lock

mechanism.
No ID cards can be transported to the card reject box or
removed by unauthorized persons.

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Removable Card Reject Box

Removing the card reject box

Removing the card reject box

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Pull the card reject box (1) from its mount (2) in
the direction shown by the arrow.
The status display (3) then changes to red and
the card insertion slot is closed by the lock
mechanism.

If there is an ID card in the insertion slot,

the card reject box cannot be removed
from the mount.
In this case repeatedly push the card
reject box approx. 10 mm back and forth.
This causes the ID card to slide into the
card reject box.

Note that the card reject box cannot be pushed back into the mounting if the
status display is red and the card insertion slot is closed by the lock mechanism.
In this case no ID cards can be transported to the card reject box and the system
may shut down. Before the card reject box is pushed in, it must be opened and
closed again (see sections "Opening the card reject box" and "Closing the card
reject box").

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Opening the card reject box

Removable Card Reject Box

Opening the card reject box

Remove the card reject box if you have not already done so (see section "Removing
the card reject box").
Insert the key in the lock and turn the key as far
as possible in the direction of the arrow.
The status display (1) changes to green
and the lock mechanism re-activates the
card insertion slot.

1
Open the hinged cover (1) in the direction of the
arrow.

Remove any ID cards upwards (see arrow).

Reset the card counter using the productspecific software (application-specific).

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Removable Card Reject Box

Closing the card reject box

Closing the card reject box

Turn the key as far as possible in the direction
shown by the arrow (1) and close the top cover
(see arrow 2).

With the top cover closed, turn the key in the

direction shown by the arrow in order to lock the
card reject box.
Remove the key.
The key can only be removed when the
card reject box is locked.

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239

Pushing in the card reject box

Removable Card Reject Box

Pushing in the card reject box

A card reject box may only be pushed into its mount if it has been opened and
closed again (see also the sections "Opening the card reject box" and "Closing
the card reject box").
Push the card reject box into its mount (see
arrow) until it locks into place.

240

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Exit the product-specific software.

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Card Reject Module

The card reader transports retained ID cards into the card reject module. The reject
cassette holds approx. 100 cards.
See the chapter "Device Overview" for the position of the card reject module.

Overview of versions
A

A Card reject module with short transport path

B Card reject module with long transport path

Card reject modules with long and short transport paths are operated in the same
way.
As an example, the manual describes how to operate the card reject module with
a short transport path.

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241

Function elements

Card Reject Module

Function elements
1

1 Reject cassette

242

2 Key lock

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Card Reject Module

Opening the reject cassette

Opening the reject cassette

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Insert the key in the lock and turn the key as far
as possible in the direction of the arrow.

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243

Opening the reject cassette

Card Reject Module

Tilting the reject cassette

Tilt the reject cassette in the direction shown by
the arrow and remove any ID cards.
Reset the card counter using the
product-specific software (applicationspecific).

Removing the reject cassette

Pull the reject cassette out to the rear (see
arrow) and remove any ID cards.
Reset the card counter using the
product-specific software (applicationspecific).

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Card Reject Module

Closing the reject cassette

Closing the reject cassette

Closing the tilted reject cassette
Tilt the reject cassette as far as possible in the
direction shown by the arrow.

To lock the reject cassette, turn the key as far

as possible in the direction of the arrow.

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Closing the reject cassette

Card Reject Module

Closing the removed reject cassette

Push the reject cassette straight forward as far
as possible onto the device (see arrow).

Ensure that the reject cassette is pushed

into the guide correctly (see arrow).

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Card Reject Module

Closing the reject cassette

To lock the reject cassette, turn the key as far

as possible in the direction of the arrow.

01750045701 E

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Exit the product-specific software.

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247

Malfunctions

Card Reject Module

Malfunctions
ID cards cannot be transported to the reject cassette if
the reject cassette is full,
the photosensor between card reader and card reject module is soiled,
foreign objects are blocking the transport path.
The problems are eliminated in the same way for card reject modules with long
and short transport paths.
As an example, the manual describes how to eliminate problems for card reject
modules with a short transport path.

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Card Reject Module

Malfunctions

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").
Open the front door and lift the customer panel up (Frontload) or open the door of the
operating unit (Rearload) (see chapter "Basic Operation", section "Opening / closing
the doors").
Pull the equipment carriage as far as possible out of the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

Reject cassette full

Remove the reject cassette (see section "Opening the reject cassette").
Turn the wheel (1) in the direction shown by the
arrow (2) to eject ID cards (3) that are still on
the transport belt.

01750045701 E

Remove the ID cards from the reject cassette.

Push the reject cassette straight forwards as far as possible onto the device and lock it
(see section "Closing the reject cassette").
Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").

Reset the card counter using the product-specific software (application-specific).

Exit the product-specific software.

Close the device.

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Malfunctions

Card Reject Module

Photosensor dirty
Clean the photosensor (see arrow for position)
with a soft cloth.
If the problems cannot be eliminated,
please contact the customer service.

Push the equipment carriage as far as possible into the device (see chapter "Basic
Operation", section "Pulling out / pushing in the equipment carriage").
Close the door of the operating unit (Rearload) or close the customer panel shut and
close the front door (Frontload) (see chapter "Basic Operation", section "Opening /
closing the doors").
Exit the product-specific software.

Foreign objects on the transport path

Contact customer service.

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ID24 DIP Reader

Function elements

1
2

1 Card insertion slot

01750045701 E

2 Read head (behind the panel)

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251

ID card insertion

ID24 DIP Reader

ID card insertion
When you insert an ID card, you should make sure that the magnetic stripe is in the
correct position.
The ID card unit cannot read the ID card information correctly unless you insert the ID
card into the ID card unit as described below.
The insertion of the ID card depends on the installation position of the card reader. The ID
card be inserted in the following ways:
Mounting position: track facing up
Insert the ID card into the ID card reader as
shown in the picture.

Mounting position for track facing down

Insert the ID card into the ID card reader as
shown in the picture.

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ID24 DIP Reader

Cleaning

Cleaning
For information on ordering the listed cleaning material please refer to chapter
"Appendix", section "Approved cleaning materials".
The DIP reader is cleaned with a cleaning card
Check that no dirt remains in the card insertion slot. (If necessary, clean the card insertion
slot with a brush.)
You can clean the read head when the device is switched on or switched off.

Cleaning interval:

every 20,000 transactions

Cleaning material:

Cleaning card Universal for ID card reader

Order no.: 10600018240

Cleaning process

Remove the cleaning card from its packaging.

The cleaning card can only be used for a brief period as it is a pre-saturated
cleaning card which dries out after removal from its packaging.

01750045701 E

Insert the cleaning card into the card insertion slot like a regular ID card.

Remove the cleaning card.

Repeat this a few times.

Dispose of the cleaning card.

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Cleaning

254

ID24 DIP Reader

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DIP Hybrid Reader

Function elements

1
2

1 LED

01750045701 E

2 Card insertion slot

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255

ID card insertion

DIP Hybrid Reader

ID card insertion
When you insert an ID card, you should make sure that the magnetic stripe is in the
correct position.
The ID card unit cannot read the ID card information correctly unless you insert the ID
card into the ID card unit as described below.
Insert the ID card into the ID card reader as
shown in the picture.

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DIP Hybrid Reader

How the DIP hybrid reader works

How the DIP hybrid reader works

Depending on the application software, the magnetic tracks are read either when the ID
card is inserted or when it is pulled out (reading on insertion is the standard).
Therefore it is important that the ID card is pushed in and pulled out in one smooth
motion.
If the chip card function is used, the card is automatically locked in the insertion slot and
released after processing is completed.
The meaning of the LED indicator above the card insertion slot is defined via the
application software. Therefore it cannot be described in this manual.
The module is designed in such a way that inserted foreign bodies (coins, for example)
can fall directly through the insertion slot to the bottom of the device.

Malfunctions

01750045701 E

Problem

Remedy

The card is not released after processing of

the chip.

Push the cards front edge down briefly.

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Cleaning

DIP Hybrid Reader

Cleaning
For information on ordering the listed cleaning material please refer to chapter
"Appendix", section "Approved cleaning materials".
The DIP card reader is cleaned with a cleaning card.
Check that no dirt remains in the card insertion slot. (If necessary, clean the card insertion
slot with a brush.)
You can clean the read head when the device is switched on or switched off.

Cleaning interval:

every 20,000 transactions

Cleaning material:

Cleaning card Universal for ID card reader

Order no.: 10600018240

Cleaning process

Remove the cleaning card from its packaging.

The cleaning card can only be used for a brief period as it is a pre-saturated
cleaning card which dries out after removal from its packaging.

258

Insert the cleaning card into the card insertion slot like a regular ID card.

Remove the cleaning card.

Repeat this a few times.

Dispose of the cleaning card.

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Barcode Reader
The barcode reader is a barcode laser scanner. Its flexible logic means that it will even
read damaged or poorly printed barcodes.

Important safety precautions

Protect the device from vibrations, dust, damp and heat.

Make sure that used parts are disposed of in a way that is environmentally compatible.
Avoid looking directly into laser light for a longer period of time.
Using optical instruments, e.g. binoculars, microscopes and magnifying glasses, while
looking at the laser can cause considerable damage to your eyes.

Be sure to observe the section "Important safety precautions" in the chapter

"Introduction".

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Technical data

Barcode Reader

Technical data
Laser
classification

CDRH/IEC class 2

Light source

Laser diode wavelength 650 nm

Scan rate

39 ( 3) / per sec. (bidirectional)

Scan pattern

Linear

Minimum print
contrast

25 % dark/light absolute reflexion at 650 nm

Supported
barcodes

UPC/EAN, Code 128, Code 39, Trioptic Code 39, Code 93,
Interleaved 2 of 5, Discrete 2 of 5, Codabar and MSI Plessey
symbols

Programmable
parameters

Ambient light

260

Once the barcode scanner is installed, the parameters

must be set.
Laser on time
Scan time
Energy mode
Trigger mode
Bidirectional redundancy
Code types and code length
Data formatting
Serial parameters
Signal tone
Scan angle

Artificial:
Daylight:

4,844 lux
107,640 lux

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Barcode Reader

Admissible scanning range

Admissible scanning range

The distance from the center of the barcode to the edge of the document must not exceed
25 mm.
The barcode must not exceed a length of 90 mm.
There must be a minimum clearance of 7 mm to text at the left and right of the barcode
and of 5 mm above and below the barcode.
The scanner needs a free area of 7 mm at the right and left of the barcode.
There must not be any alternate light/dark zones in this area, so that the barcode scanner
can identify the start and end of the barcode without difficulty.

Any text
Example: Barcode outside the admissible scanning range
To scan a code that is outside the admissible scanning range, fold the document next to
the barcode if necessary (see dotted line in the following illustration).

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Admissible scanning range

Barcode Reader

Any text

This shifts the barcode back to the admissible scanning range and the barcode can be
scanned.

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Image Processing Module

The image processing module (IP module) performs all tasks related to image
processing. It selects, digitizes, scales, filters and compresses the video images of the
connected cameras.
The processed video images are made accessible on the system unit in the form of JPEG
files.

Device view

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Function elements

Image Processing Module

Function elements
Front side

1 Connection of camera 1 (LED 1)

2 Connection of camera 2 (LED 2)
3 Ready status indicator (LED 5)

264

4 Connection of camera 3 (LED 3)

5 Reserve connection (LED 4)

ProCash 1500 - Operating Manual

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Image Processing Module

Function elements

Rear side

1
1 LED 6 - LED 11
2 LED 12

01750045701 E

3
3 LED 13

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Meaning of LED displays

Image Processing Module

Meaning of LED displays

LED 1 - LED 4 (camera connection)
Display
Red
none

Meaning
Video signal present
No video signal

LED 5 (ready indicator)

Display
Green
Red

Meaning
Ready
Not ready (Error)

LED 6 - LED 11
LEDs 6 - 11 (yellow) have no meaning.

LED 12 (data transfer)

Display
Yellow
(flashing)
none

Meaning
Receives data from system unit
Receives no data from system unit

LED 13 (data transfer)

Display
Yellow
(flashing)
none

266

Meaning
Transmits data to system unit
Transmits no data to system unit

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Image Processing Module

Problems

Problems
LED 1 - LED 4 (camera connection)
Display
none

Meaning
No video signal.

Remedy
Check the connectors of the image
processing module and the portrait
cameras for proper fit.
If the problem cannot be resolved,
please contact Technical Support.

LED 5 (ready indicator)

Display
Red

Meaning
The image processing module is not
ready for operation.

Remedy
Check connectors for proper fit.
Make sure that the image processing
module is connected to the power
supply.
If the problem cannot be resolved,
please contact Technical Support.

LED 12 - LED 13

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If the LEDs do not flash during data transfer with the system unit, please contact
Technical Support.

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Problems

268

Image Processing Module

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Relay for External Features

The system may be equipped with one of the following relays:
Customer relay RSI / Alarm 01750047685
Customer relay 3338700112
A label attached near the relay for external features contains information that identifies the
relay that is included.

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Customer relay RSI / Alarm 01750047685

Relay for External Features

Customer relay RSI / Alarm 01750047685

This relay is connected to the special electronics. In conjunction with the application
software, it enables the following functions:
Control of the system by means of external signal devices
Control of external equipment
Monitoring of a UPS
Operating the remote status indicator
In addition, an external alarm signal can also interrupt an external alarm line and set off
an external alarm. Pressing the built-in button closes the alarm line again (see the section
"Control and display elements").

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Relay for External Features

Customer relay RSI / Alarm 01750047685

Control and display elements

1
2

1 Button

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2 LED

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Customer relay RSI / Alarm 01750047685

Relay for External Features

Resetting the external alarm

The triggering of an external alarm is signaled by the LED (2). It can be reset as follows:

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").

Open the safe door (see chapter "Basic Operation").

Use a screw driver to press button (1) down (see arrow) to reset the external alarm.

1
2

272

Close the device and deactivate the product-specific software (see chapter "Basic
Operation", section "Calling the product-specific software").

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Relay for External Features

Customer relay RSI / Alarm 01750047685

Technical data
Description of connectors

I
Connectors A, B
These two 3-pin connectors are related by their function. A signal with a strength of 3 V 24 V at pin 1 of connector B opens the switch of the relay belonging to connector A. This
switch remains open until the switch contact of the relay is closed again by pressing
button (1).
When the contact is open, LED (2) is on (see section "Control and display elements").
The maximum load on the relay contacts is 24 V / 1 A.
Do not connect any wires to contact 3 of either connector.

Connector C
This 3-pin connector is used for a relay changeover contact. The relays can be switched
via the application. The maximum load of a switch-over contact is 24 V / 1 A.

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Customer relay RSI / Alarm 01750047685

Relay for External Features

Connector D
Do not connect any wires to this connector.

Connector E
This 4-pin connector is reserved for the monitoring of an optional UPS by the application
software.
The connector passes messages from the UPS to the special electronics.
Connector F
This 4-pin connector is reserved for connection of the remote status indicator
(01750047663).
The interface is designed to handle up to a maximum of 24 V / 20 mA.
Connectors G, H
By bridging the contacts with the contacts of customer equipment, e.g. photosensors,
motion detectors, etc., a signal is generated in the relay and passed to the special
electronics (customer feedback 1 - 4).
Connector I
Connector for the connecting cable to the special electronics module.

How the pins of connectors A to H are used is shown in the following terminal
diagram.

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Relay for External Features

Customer relay RSI / Alarm 01750047685

Terminal diagram
5
2

15
1

16

11 12 13 14

1
2
3
4
5
6
7
8

Alarm signal for alarm line

Alarm line
Not enabled
Relay for external features 4
UPS in battery operation
UPS battery capacity empty
Customer feedback 1
Customer feedback 2

9
10
11
12
13
14
15
16

10

Customer feedback 3
Customer feedback 4
Service display red
Service display yellow
Service display green
Ground
LED red
RESET button

Sample connection of customer feedback

7
1

01750045701 E

Example customer feedback 3:

Contact bridged
feedback is generated

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Customer relay 3338700112

Relay for External Features

Customer relay 3338700112

This relay is connected to the special electronics. In conjunction with the application
software, it enables the following functions:
Control of the system by means of external signal devices
Control of external equipment
Monitoring of a UPS

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Relay for External Features

Customer relay 3338700112

Technical data
Description of connectors

I
Connectors A, B, C, D
These 3-pin connectors are used for relay changeover contacts. The relays can be
switched by the application.
The maximum load on a changeover contact is 24 V / 1 A.
Connector E
This 4-pin connector is reserved for the monitoring of an optional UPS by the application
software.
The connector passes messages from the UPS to the special electronics.
Connector F
Not connected
Connectors G, H
By bridging the contacts with the contacts of customer equipment, e.g. photosensors,
motion detectors, etc., a signal is generated in the relay and passed to the special
electronics (customer feedback 1 - 4).
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Customer relay 3338700112

Relay for External Features

Connector I
Connector for the connecting cable to the special electronics module.
How the pins of connectors A to H are used is shown in the following terminal
diagram.

Terminal diagram
5
2

11 12 13 14
1
2
3
4
5
6
7

Relay 1
Relay 2
Relay 3
Relay 4
UPS in battery operation
UPS battery capacity empty
Customer feedback 1

8
9
10
11
12
13
14

10

Customer feedback 2
Customer feedback 3
Customer feedback 4
Not connected
Not connected
Not connected
Ground

Sample connection of customer feedback

7
1

278

Example customer feedback 3:

Contact bridged
feedback is generated

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Cleaning, Service and Maintenance

Please refer to the chapters for the individual device components for information on how
to clean, service and maintain the device components.
The device must be switched off for service and maintenance work (see chapter
"Basic Operation").
You should service and clean the parts of the device listed below at the specified
intervals.
In addition, please note the following:
Take care not to drop any cleaning liquids into the device.
Only use the cleaning material listed in this manual. Inform the customer service
responsible for you.

The reference address for the specified cleaning materials can be found in the "Appendix"
in the section "Approved cleaning materials".

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Cleaning the housing

Cleaning, Service and Maintenance

Cleaning the housing

Cleaning interval:
Cleaning material:
for stainless steel
surfaces
for varnished surfaces
for plastic surfaces

as needed
wet cleaning cloths
Ballistol oil for cleaning stainless steel
Professional cleaning set for EDP
equipment
Professional cleaning set for EDP
equipment

Cleaning the PIN pads

There should not be any dirt residues in the individual holes for the keys. You should
clean the keypad with a brush and the cleaning material listed below.
Cleaning interval:
Cleaning material:

as needed
wet cleaning cloths
Professional cleaning set for EDP
equipment

Cleaning the LCD monitor

Cleaning interval:
Cleaning material:

280

as needed
fluff-free cloth, moistened with some
water (e.g. dust cloth from professional
cleaning set for EDP equipment)

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Cleaning, Service and Maintenance

Preventive maintenance

Preventive maintenance
Replacing the battery of the encryption / decryption module (EDM)
The battery should be replaced every 5 years for safety reasons. The battery may
only be replaced when the power supply is turned on.
Please note the following warnings for the replaced battery:

Lithium battery
There is danger of fire or explosion if the batteries are not handled properly. It is
therefore important to note the following points:
Avoid short circuits.
Never recharge the battery.
Avoid heating above 100 C.
Do not try to open the battery by force.
Do not allow the battery to come into contact with water or fire.

Only replace it by the same or an equivalent type recommended by Wincor

Nixdorf International GmbH (see chapter "Appendix", section "Consumables").
Dispose of used batteries in compliance with national regulations and the
manufacturers specifications.

01750045701 E

Activate the product-specific software (see chapter "Basic Operation", section "Calling
the product-specific software").

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Preventive maintenance

Cleaning, Service and Maintenance

Open the safe door (for the exact position of the EDM please refer to the chapter
"Device Overview", section "Safe open").
Remove the green battery cover (1) from the
EDM.
Remove the used battery (2) and dispose of it
appropriately.
Insert the new battery in such a way (2) that the
polarity of the battery matches the marking on
the base.
Replace the battery cover (1). Close the safe
door.
Exit the product-specific software.

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Appendix
Technical data
Electrical characteristics of the supply network
Line voltage:
Rated frequency:
Network type:
Permissible tolerance for
rated voltage:
Admissible tolerance for
rated frequency:

110 - 120 V
50/60 Hz
TN (network with PE
conductor)

220 - 240 V
50/60 Hz
TN (network with PE
conductor)

10 %

10 %

1%

1%

Device conditions
110 - 120 V
General
Protection class:

Type of system connection

(wall outlet):
Country-specific safety plug
Degree of protection in
accordance with EN 60529: IP 20
Idle mode
Rated current consumption: 1.32 A
Active power:
104 W

01750045701 E

Operation
(maximum)
3.23 A
304 W

ProCash 1500 - Operating Manual

220 - 240 V

Country-specific safety plug

IP 20
Idle mode
0.74 A
107 W

Operation
(maximum)
1.62 A
302 W

283

Technical data

Appendix

Installation specifications

Dimensions:
Height:
Width:
Depth:

ProCash 1500
Frontload

ProCash 1500
Rearload

1398 mm
450 mm
708 mm

1398 mm
450 mm
808 mm

Required operating and maintenance space:

ProCash 1500 with strongbox:
0.9 m
ProCash 1500 with UL safe:
1.1 m

1.1 m
1.3 m

Device weight:
ProCash 1500 with strongbox:
ProCash 1500 with UL safe:

approx. 240 kg
approx. 450 kg

approx. 220 kg
approx. 420 kg

You will find details of the dimensions in the installation guide, chapter "Planning
the Installation", section "Device dimensions".

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Appendix

Environmental conditions

Environmental conditions
Climatic environmental conditions in accordance with EN 60721
Class
Operation:
Limit range of operation: **

3K2
3K3

Ambient temperature
C
+ 15 to + 35*
+ 5 to + 40

Relative humidity
% r.h.
10 to 75
5 to 85

* The temperature value of + 35 C deviates from the value of the standard (+ 32 C).
** In the limit range the device may only be operated for a short period of time.

Noise emission in accordance with EN 27779

Noise rating according to ISO 9296

Idle Mode/Standby

Sound power level LWAd

Workplace-related sound pressure level LpAm
(at adjacent workplace)

5,9 B
42 dB

Operation
***
6.7 B
50 dB

*** typical operating cycle

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Consumables

Appendix

Consumables
Orders
The consumables for the system components can be ordered directly from Wincor
Nixdorf.
Fax:
E-mail:
Internet:

+49 (0) 5251 693 4888

[email protected]
www.wincor-nixdorf.com/mediaservice

Loading aid
Loading device for cash boxes

Order no. 7595300720

(The loading aid can be ordered from your branch office of Wincor Nixdorf International
GmbH.)

Lithium battery for EDM

The battery may only be replaced by the type approved by Wincor Nixdorf.
Lithium battery UL

Order no. 5990007039

Please also take note of the information provided in the chapter "Cleaning, Service and
Maintenance".

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Appendix

Approved cleaning materials

Approved cleaning materials

You can order the items listed below directly from Wincor Nixdorf.
Fax:
E-mail:
Internet:

+49 (0) 5251 693 4888

[email protected]
www.wincor-nixdorf.com/mediaservice

Notes on using cleaning materials

Please note the manufacturers specifications on the packaging and on the
information sheet included in the packaging. The product may be damaged or
soiled if materials are used that are not approved or if they are used improperly.

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Approved cleaning materials

Appendix

General-purpose cleaning materials

Product name
Professional cleaning set for EDP
equipment
Contents:
100 ml plastic cleaner in pump bottle
100 ml screen cleaner in pump bottle
50 dust cloths
10 keyboard swabs for hard to access
spots
Wet cleaning cloths
(dispenser with 100 cloths)
Wet cleaning cloths
(dispenser with 100 cloths)

Order no.
10600003259

Explanation
Cleaning and care of
keyboards, paint and
plastic finishes

10600003330

Cleaning display screens

10600024277

Pressure gas Pressair

(200 ml bottle without valve)

10600003335

Screw-type valve cap

10600003336

Cleaning and care of

sensitive IT devices,
keyboards, housing
Pure high pressure gas,
CFC-free, for removal of
loose dust and dirt particles
For Pressair high-pressure
gas

Cleaning material for special components

Product name
Cleaning card Universal for ID card reader

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Order no. Siemens Plus

10600018240

01750045701 E

Appendix

Environmental protection

Environmental protection
Environmentally friendly product design and development
This product has been designed according to our corporate standard Environmentally
friendly product design and development.
This means that crucial criteria such as long life, choice of material and its labeling,
emissions, packaging, ease of disassembly and recyclability have been taken into
account. This saves resources and relieves the strain on the environment.

Saving energy
Please switch on devices that need not be constantly running only when they are actually
needed. They should also be turned off when they are not needed for longer periods of
time.

Disposing of used consumables

Dispose of printer consumables, batteries, fluorescent tubes and cleaning and
maintenance materials according to national regulations (where relevant complying with
vendor specifications).

Labels on plastic case parts

Please do not stick any labels on plastic case parts since that would make recycling more
difficult.

Returning, recycling and disposing of used units and consumables

Details regarding the return and recycling of used units and consumables can be obtained
from your local branch office or from our Recycling Center in Paderborn:
Tel.:

+49 (0) 52 51 8-1 80 10

Fax.:

+49 (0) 52 51 8-1 80 15

Further information
can be obtained from our Environmental Protection section (Referat Umweltschutz):
Tel.:
Email:

01750045701 E

+49 (0) 52 51 693-67 07

Fax.: +49 (0) 52 51 693-67 09
mailto:[email protected]

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289

Compliance with standards and certifications

Appendix

Compliance with standards and certifications

Standards met
Safety standards:
IEC950

EN 60950

UL 1950

CSA 22.2 - 950

EMC standards:
EN 55022/B
EN 50082-2
ICES-003 (CSA 108.8)
FCC CFR 47, part 15, subpart B, class A

Conformity
The CE mark of conformity attached to the product or its package indicates that the
product complies with the requirements of the following EU directives:
EMC Directive 89/336/EEC including the amending directive 93/68/EEC
Low Voltage Directive 73/23/EEC including the amending directive 93/68/EEC
The corresponding statement of compliance has been issued by
Wincor Nixdorf International GmbH
Heinz-Nixdorf-Ring 1
33106 Paderborn
Germany

Notes concerning radio interference suppression and electrical

safety
All other device connected to this product must comply with the EMC Directive
89/336/EEC including the amending directive 93/68/EEC and the Low Voltage Directive
73/23/EEC including the amending directive 93/68/EEC.

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Appendix

Compliance with standards and certifications

FCC rules and Canadian Standard ICES - 003

NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC rules and Canadian Standard ICES - 003.
These limits are designed to provide reasonable protection against harmful interference
when the equipment is operating in a commercial environment. The equipment generates,
uses and can radiate high frequency energy and, if not installed and used in accordance
with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own expense.

UL 291, Level 1 (security Container)

In order to meet guideline UL 291, ensure the following during installation:
-

The unit must be connected to a grounded receptacle.

For a free-standing installation the security container of the ATM shall be anchored in
accordance with this instruction, either using the listed anchoring devices or using
similar devices. Each anchoring device shall withstand a 22,000 pound (97,861 N)
vertical or horizontal force applied in an attempt to remove the security container from
its location.

If the free-standing installation is inside a building and the anchoring devices cannot be
secured to the building structure, the unit shall be attached to a steel plate at least 4 feet
by 8 feet by inch thick (1.22 m by 2.44 m by 12.7 mm thick) or an equivalent structure
so as to restrict the removal of the teller machine from the building. The release
mechanism of the attachment devices shall only be accessible when the door of the
security container is open.

Certification for data transmission

The certification number or CE mark of the data transmission module (if present) is
attached directly to the DT card or to the housing of the system unit.

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Compliance with standards and certifications

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Appendix

01750045701 E

Notes

01750045701 E

ProCash 1500 - Operating Manual

Published by
Wincor Nixdorf International GmbH
33094 Paderborn
Germany

Printed in Germany
Order no.:

01750045701 E

GB