Planning Technical Activities
Planning Technical Activities
Planning is the most basic of all managerial functions. It is the process by which
managers establish goals and define the methods by which these goals are to be attained.
Various experts define planning in various ways, all which are designed to suit specific purposes.
Planning, according to Nickels and others, refers to the management function that
involves anticipating future trends and determining the best strategies and tactics to achieve
organizational objectives. This definition is useful because it relates the future to what could be
decided now.
Aldag and Stearns, on the other define planning as the selection and sequential
ordering of tasks required to achieve an organizational goal. This definition centers on the
activity required to accomplish the goals.
The definition of Cole and Hamilton provides a better guide on how to effectively
perform this vital activity. Planning, according to them is deciding what will be done, who will
do it, where, when, and how it will be done, and the standards to which it will be done.
For our purpose, it will suffice to define planning as selecting the best course of action so
that the desired result may be achieved. It must be stressed that the desired result takes priority
and the course of action chosen is the means to realize the goal.
There are many instances when managers are overwhelmed by various activities which
are at times beclouding his judgment. This must be expected since anybody who is confronted
by several situations happening simultaneously will lose sight of the more important concerns.
To minimize mistakes in decision-making, planning is undertaken.
A plan, which is the output of planning, provides a methodical way of achieving desired
results. In the implementation of activities, the plan serves as a useful guide. Without the plan,
Characteristics of Planning
The nature of planning can be highlighted by studying its characteristics.
They are as follows:
(a) Planning is a mental activity
Planning is not a simple process. It is an intellectual exercise and involves thinking
and forethought on the part of the manager.
(b)Planning is goal-oriented
Every plan specifies the goals to be attained in the future and the steps necessary
to reach them. A manager cannot do any planning, unless the goals are known.
(c) Planning is forward looking
Significance of Planning
According to G.R. Terry, Planning is the foundation of most successful actions of all
enterprises. An enterprise can achieve its objectives only through systematic planning on
account of the increasing complexities of modern business. The importance and usefulness of
planning can be understood with reference to the following benefits.
Managers at all these levels perform different functions. The role of managers at all the three
levels is discussed below:
Top management lays down the objectives and broad policies of the enterprise.
It issues necessary instructions for preparation of department budgets, procedures,
schedules etc.
It prepares strategic plans & policies for the enterprise.
It appoints the executive for middle level i.e. departmental managers.
It controls & coordinates the activities of all the departments.
It is also responsible for maintaining a contact with the outside world.
It provides guidance and direction.
The top management is also responsible towards the shareholders for the performance of
the enterprise.
The top level management includes the CEO, President, Vice Presidents, General Managers,
and Division Heads.
2. Middle Level of Management
The branch managers and departmental managers constitute middle level. They are
responsible to the top management for the functioning of their department. They devote more
time to organizational and directional functions. In small organization, there is only one layer of
middle level of management but in big enterprises, there may be senior and junior middle level
management. Their role can be emphasized as
They execute the plans of the organization in accordance with the policies and directives
of the top management.
They make plans for the sub-units of the organization.
They participate in employment & training of lower level management.
They interpret and explain policies from top level management to lower level.
They are responsible for coordinating the activities within the division or department.
It also sends important reports and other important data to top level management.
They evaluate performance of junior managers.
They are also responsible for inspiring lower level managers towards better performance.
The middle level management includes Functional Managers, Product Line Managers, and
Department Heads.
A strategic plan is a high-level overview of the entire business, its vision, objectives, and
value. This plan is the foundational basis of the organization and will dictate decisions in the
long-term. The scope of the plan can be two, three, five, or even ten years.
Managers at every level will turn to the strategic plan to guide their decisions. It will also
influence the culture within an organization and how it interacts with customers and the media.
Thus, the strategic plan must be forward looking, robust but flexible, with a keen focus on
accommodating future growth.
The tactical plan describes the tactics the organization plans to use to achieve the ambitions
outlined in the strategic plan. It is a short range (i.e. with a scope of less than one year), low-level
document that breaks down the broader mission statements into smaller, actionable chunks. If
the strategic plan is a response to What?, the tactical plan responds to How?. Creating
tactical plans is usually handled by mid-level managers.
The tactical plan is a very flexible document; it can hold anything and everything required to
achieve the organizations goals. That said, there are some components shared by most tactical
plans:
1. Specific Goals with Fixed Deadlines
Suppose your organizations aim is to become the largest shoe retailer in the city. The tactical
plan will break down this broad ambition into smaller, actionable goals. The goal(s) should be
highly specific and have fixed deadlines to spur action expand to two stores within three
months, grow at 25% per quarter, or increase revenues to $1mn within six months, and so on.
2. Budgets
The tactical plan should list budgetary requirements to achieve the aims specified in the
strategic plan. This should include the budget for hiring personnel, marketing, sourcing,
manufacturing, and running the day-to-day operations of the company. Listing the revenue
outflow/inflow is also a recommended practice.
The operational plan describes the day to day running of the company. The operational plan
charts out a roadmap to achieve the tactical goals within a realistic timeframe. This plan is highly
specific with an emphasis on short-term objectives. Increase sales to 150 units/day, or hire 50
new employees are both examples of operational plan objectives. Creating the operational plan
is the responsibility of low-level managers and supervisors.
Operational plans can be either single use, or ongoing, as described below:
1. Single Use Plans
These plans are created for events/activities with a single occurrence. This can be a one-time
sales program, a marketing campaign, a recruitment drive, etc. Single use plans tend to be
highly specific.
The objective of the Emergency Preparedness Plan is to minimize the danger to life
and property in the event of a plant emergency. To achieve this goal, we have
outlined well-defined, clear-cut steps to be taken should an emergency occur. For
the purpose of this Plan, emergency procedures shall be implemented for fires,
explosions, bomb threats, hazardous material spills or natural disasters which
require immediate emergency action and/or evacuation of the plant
.
Step 2: Developing Strategies or Tactics to Reach Goals
After determining the goals, the next task is to devise or implement some means to
realize them. Strategies are the ways to realize the said goals and these will be the concern of
the top management. Likewise, the middle and lower management will adapt their own tactics
to implement their plans.
Strategies and tactics are sometimes used and defined interchangeably, or sometimes
considered synonymous however, they have different definitions. A strategy may be defined as
a course of action aimed at ensuring that the organization will achieve
On the other hand, the tactic is a short-term action taken by management to adjust to
negative internal or external influences. Tactics aimed to formulate and implement to support
the firms strategies.
Example:
1. Training for Emergencies
4.1. Evacuation Team Training
4.1.1. members of the Evacuation Team shall familiarize themselves with all
means of egress from the building, the location of the manual pull boxes
and the designated gathering areas.
4.1.2. team members shall lead employees to the nearest exit, and assure that
all employees in their respective areas have been evacuated by making a
visual sweep of their respective areas prior to exiting the building.
4.1.3. once all employees have evacuated the building, team members are to
lead and gather with their area employees in the designated gathering
area.
4.1.4. team members shall then take a head count and relay the count to their
area
supervisor
and/or
manager
at
the
guard
station.
4.4.3. all employees shall be made aware of the location of the manual pull
alarm boxes and instructed to pull the alarm should they detect a fire.
4.4.4. all employees shall be made familiar with emergency exits in the building
and the evacuation plans posted by each exit.
4.4.5. all employees shall be instructed to evacuate the building in an orderly
manner immediately whenever the alarm is sounded or whenever they
are instructed to evacuate the building and shall be informed of the
designated gathering areas.
2. Security Guard Procedures
5.1. If the alarm is sounded during your shift:
5.1.1. man the telephones/Closed-Curcuit TV monitors at guard station
(Command Center).
5.1.2. all incoming, non-emergency telephone calls shall be instructed that an
evacuation is underway and the phones must remain clear.
5.1.3. be prepared to assist fire department personnel.
5.1.4. direct fire department personnel to the fire area or spill area if requested
to do so.
5.1.5. notify General Ambulance (#555-2121 / #911) when instructed to do so.
5.1.6. contact the Plant Nurse immediately (during normal hours at extension #
8069) and the Safety Manager (home-# 555-4590) or (beeper-# 5556816)
5.1.7. fill out a complete report of the incident.
3. Evacuation Team Procedures
6.1. The building shall be evacuated when any of the following occur:
6.1.1. the alarm sounds
6.1.2. the Plant Emergency Coordinator or his/her representative orders an
evacuation
6.1.3. the fire department - or other emergency response personnel order an
6.2.2.
6.6.
emergency operations.
This person shall decide if the entire building will be evacuated. Exception: in any case
where the emergency alarm system is sounded; then, the entire building will be
evacuated.
Once a decision to evacuate the building has been made, the Emergency Coordinator
shall ensure that the evacuation order has been issued.
He/she will then determine when it is safe for everyone to return to the building. In the
event of a fire, this determination shall be made with the assistance of the local fire
department.
2.2. Alternate Emergency Coordinator: Manager of Manufacturing Technical Support
Responsibilities: In the absence of the Plant Emergency Coordinator, the Alternate
Coordinator shall assume overall responsibility for all emergency operations. If neither the
Coordinator nor Alternate Coordinator are in the plant, the management member
designated by the Emergency Coordinator shall assume overall responsibility.
2.3. Evacuation Team Members:
2.3.1. Department Managers must be assured that all personnel in their respective
areas have been accounted for and report this to the Plant Emergency
Coordinator.
2.3.2. General Supervisors and/or Group Leads shall be assured that all personnel in
their respective areas are accounted for in the absence of the department
manager.
2.3.3. Area Supervisors and/or Group Leads shall physically determine that all
personnel are accounted for and shall report this to the department
manager/general supervisor at the guard station (Command Center).
2.3.4. Leads (all groups) shall assist the area supervisor in assuring that all personnel
have evacuated the building by way of the nearest exit and have assembled in
the designated area. Leads shall remain with area personnel until given
permission to return to the building.
2.4. Emergency Team Members:
2.4.1. Technical Manager/Team Coordinator shall coordinate emergency response
procedures with his/her personnel.
2.4.2. Plant Electricians/Electrical Contractors shall attend to all electrical emergencies,
and disconnect and reconnect power when instructed to do so.
2.4.3. Plant Maintenance Personnel - All (see list attached #10) shall be trained in the
use of fire fighting equipment and handle small, incipient fires whenever
possible during their shift. A member of maintenance shall be designated on
each shift as the team coordinator to act in the absence of the Technical
Manager.
2.4.4. Hazardous Materials Response Coordinator - Safety Coordinator shall coordinate
hazardous material spill control when in the facility. In the event this person is
not in the facility, the guard shall contact him/her (beeper 555-1248). He/she
shall immediately come to the plant or provide instruction to the Emergency
Team Coordinator by way of telephone. Material Safety Data Sheets for all
hazardous chemicals shall be maintained at the security desk for use by
hazardous response personnel.
2.4.5. Safety Manager shall assist and council the Plant Emergency Coordinator in all
aspects of this Plan. He/she shall be immediately notified by the guard (pager
#555-6816)when an emergency response procedure is initiated. Upon
completion of the response, he/she shall immediately commence an
investigation of the incident.
2.5. Security Guard on Duty and Security Supervisor
All security guards shall be trained in this procedure. The Safety Manager, Ext. #8023 or
(*pager #555-6816) then the Supervisor of guards (*pager 555-1247) shall be notified
immediately in the event that the plant must be evacuated. The Supervisor of guards shall
come immediately to the plant and supervise the conduct of the evacuation. The
Emergency Coordinator, Ext. #8018 or (pager #555- 6187) shall be notified as soon as
possible by the Supervisor or the Safety Manager. The Supervisor shall provide a written
report to the Safety Manager at the conclusion of the event. (*- pagers are to be used after
normal business hours and on weekends when designees cannot be reached at home
Step 4: Setting Standards
A standard may be defined as a quantitative or qualitative measuring device designed
to help monitor the performance of people, capital goods or processes.
The standards for measuring performance may be set at the planning stage. Corrections
and reinforcements are given when actual performance does not match with the planned
performance.
Example:
In planning fire safety emergency drill, there is an evaluation for the rate of the response
and awareness of the employee once the drill alarm sounded. And, this evaluation is discussed
among the constituents of the workplace.
PLANS WITH
TIME
HORIZON
PLANS ACCD.
TO
FREQUENCY
OF USE
FUNCTIONAL
AREA PLANS
TYPES
OF
PLANS
Functional Area of Plans
Plans may be prepared according to the needs of the different functional areas. Among
these types of functional area plans are the following:
1. Strategic Plan - Strategic plans are designed with the entire organization in mind and
begin with an organization's mission. Top-level managers, such as CEOs or
presidents, will design and execute strategic plans to paint a picture of the desired
future and long-term goals of the organization. Essentially, strategic plans look ahead
to where the organization wants to be in three, five, even ten years. Strategic plans,
provided by top-level managers, serve as the framework for lower-level planning.