PMDM NO. 1000 Series 4320.
1
REV. 08a 03 January 01
Page 1 of 2
KELLOGG BROWN & ROOT (KBR)
CUSTOMER EVALUATION
Date:
Project Name: _____________________________________________________ Project Number:
KBR Project Manager: ______________________________________________ For the Period of ___________ to _____________
SCORING CRITERIA GUIDELINES
Score*
Description
SCORING CRITERIA GUIDELINES
N/A Activity does not apply or there is insufficient work completed or information available to assess KBRs performance accurately.
1.0 Unacceptable performance, project success placed in jeopardy
2.0 Less than acceptable performance where some key project expectations are not being met
3.0 Undifferentiated performance, generally meeting defined project objectives & ex pectations, comparable to an average contractor
4.0 Taking a proactive approach, meeting or exceeding most projects expectations
5.0 Superior Performance, consistently exceeding project expectations and performing at Best in Class levels
*****SCORING CAN RANGE BETWEEN 1.0 AND 5.0 TO ONE DECIMAL PLACE (e.g. 4.8)*****
ACTIVITY
N/A
RATING
SAFETY, HEALTH, & ENVIRONMENTAL (HSE)
1.
Effectiveness of the HSE planning process
2.
Effectiveness of HSE implementation:
______
______
H implementation
______
______
S implementation
______
______
E implementation
______
______
KBRS ORGANIZATION & PERSONNEL
3.
The degree to which the Team is aligned with the clients goals and
objectives, team building, success celebration
______
______
4.
The Assigned Team members interpersonal skills
______
______
5.
The Assigned Team members technical skills
______
______
6.
Degree to which the project team is open to new ideas & innovation
______
______
7.
Project Teams response to our requests or problems
If rating is less than 4.0, please check the reason(s) why below:
______
______
____ Did not believe it was worth the time or trouble to tell someone.
____ Did not know who to tell to get fast and effective action.
____ Had to tell multiple people to get action.
____ Had to follow up multiple times to get action.
____ Response took too long.
____ Response did not fully resolve request or problem to your satisfaction.
____ Other:
PMDM NO. 1000 Series 4320.1
REV. 08a 03 January 01
Page 2 of 2
KELLOGG BROWN & ROOT (KBR)
CUSTOMER EVALUATION
Project Name: _____________________________________________________ Project Number:
ACTIVITY
N/A
RATING
WORK PROCESS QUALITY
Effectiveness of KBRs work processes and results in:
8. Engineering
______
______
9.
______
______
10. HSE integration into the design
______
______
11. Material Control (Expediting and Inspection)
______
______
12. Construction planning
______
______
13. Construction
______
______
14. Ongoing maintenance projects
______
______
15. Cost and Trending Control
______
______
16. Scheduling and planning
______
______
17. KBRs performance to produce a cost effective project design
______
______
Purchasing process and delivery timeliness
REPEAT BUSINESS OPPORTUNITY
18. If you were to do a similar project or a new project in the future, what is the likelihood you would consider KBR to
help you?
___ Undecided
___ Would Not
___ Probably Would
OVERALL DEGREE OF SATISFACTION
19. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
overall degree of satisfaction with the work performed by KBR.
20. On a scale of 1.0 to 5.0 (with 5.0 being the best), please rate your
relationship with KBR on this project.
___Definitely
RATING
______
______
CLIENT SATISFACTION EVALUATION
Additional comments concerning the Teams performance (use back of sheet if necessary):
By: _____________________________________________________
Client Representative
Business Segment:
Date:________________________________________
_______ Ammonia/Fertilizers
_______ Chemicals
_______ Forest Products
_______ LNG
_______ Maintenance
_______ Petroleum Refining
_______ Mining & Minerals
_______ Olefins
_______ Oil & Gas
_______ Other___________________________________________________
