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Job Description - Linen Porter

This document outlines the duties and responsibilities of a Linen Porter position at a hotel. The Linen Porter supports the housekeeping department by ensuring clean linen is delivered and soiled linen is collected from guest rooms on a daily basis. Key responsibilities include maintaining well-stocked linen cupboards, sorting dirty laundry, assisting guests with requests, and pushing linen carts throughout the hotel. The ideal candidate must be able to perform manual tasks, have strong organizational skills, and provide excellent customer service.

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744 views

Job Description - Linen Porter

This document outlines the duties and responsibilities of a Linen Porter position at a hotel. The Linen Porter supports the housekeeping department by ensuring clean linen is delivered and soiled linen is collected from guest rooms on a daily basis. Key responsibilities include maintaining well-stocked linen cupboards, sorting dirty laundry, assisting guests with requests, and pushing linen carts throughout the hotel. The ideal candidate must be able to perform manual tasks, have strong organizational skills, and provide excellent customer service.

Uploaded by

theauctionhunter
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job title: Linen Porter

Department: Housekeeping

Reports to: Floor Housekeeper / Assistant / Head /


Executive Housekeeper (depends on location)

Location: TBC

Hours of work: Variable. Usually shift work, 5 out 7 days depending on business needs. Flexibility
required to work alternative / additional hours as required, work on weekends and bank holidays.
PURPOSE:
To support housekeeping department by working in linen room and ensure sufficient linen are
available for daily operations. To maintain required productivity and required standards in
housekeeping department.
The role of a Linen Porter is a practical and manual job which includes bending, carrying, standing
and pushing/pulling equipment.
MAIN DUTIES:
Ensure the delivery of clean linen to designated areas in the hotel by specified deadlines
Ensure the collection of soiled linen from designated areas in the hotel by specified
deadlines
Check all linen cupboards on a regular basis and ensure they are maintained in a tidy,
organised manner and fully stocked
Keep the service areas clean and tidy
Wait for the linen delivery at the times specified by the hotel
Bring all the dirty linen to the linen room, classify it and count it
Return damaged linen ensuring it is accounted for by following the required procedure
Pushing and pulling of linen trolleys throughout the hotel
Assisting with guest request or queries
Following departmental procedures
Liaising with team members, Supervisors, Managers and guests
ESSENTIAL SKILLS / EXPERIENCE
Ability to carry out manual tasks
Close attention to detail
Ability to work alone and in a team
Hardworking, honest and reliable
Excellent customer service skills
Cleaning skills
Ability to work under pressure
Strong organisational skills
Excellent communication skills
Confident, professional and welcoming personality
Respect for guests privacy
Polite and helpful manner when dealing with guests and team members

Linen Porter Job Description Revised Sept 2015

Due to the nature of this position, the above description is not exhaustive and may be subject to
review and change.

I have read and understand the contents of this job description.


SIGNED: .................................................................................
PRINT NAME: .........................................................................
DATE: ...................................................................................

Linen Porter Job Description Revised Sept 2015

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