HORIZON ONLINE GUIDE FOR

TEST GAME MASTERS &

GAME MASTERS

MADE BY [GM]iNerdy for

HORIZON ONLINE
1st Edition

Made by [GM]iNerdy

TEST GAME MASTER & GAME MASTER Guide

FO R HORIZON ONLINE
As TGM/GM you will need the following resources:
1. TeamSpeak3 which you can download here: Client 32 bits or Client 64 bits
2. It is recommend that you get a server where to upload your screenshot proofs this one is a good one for our work
http://prnt.sc/ I also recommend you to get their app and install it, you can download the app here.
3. You will also need Time Zone Tool, and you can find one here.

Once you have been chosen by our main staff as TGM, the first thing you need to do is to create a new account that you
will be using for your staff character. Choose the class and the name of your Staff character and log off, then notify any
of the Server Admins [SA] that your character is already created and its name.
Any of the [SA] should rename your chart to [TGM], once its done, they will let you know. First of all before supporting in
game you need to read this rules before, so you know the basis.

STAFF RULES FROM 20TH OCTOBER 2014

- While supporting, always make sure to have &gmchat activated and also be logged on our TeamSpeak Server.
-Do not forget to sometimes check if there is anyone looking for help in another channel.
- For infringements like insulting you always need enough evidence in the form of screenshots (either sent by the one
reporting or taken by yourself).
-For misbehavior like kill stealing a video proof is needed instead, since a screenshot would not line out the whole situation
clear enough.

Infringement level 1: Insulting, kill stealing etc.

Users misbehaving like this will be ported to jail usually. There he or she is made aware of his or her offence. The penalty
depends on earlier misbehavior (see Jailinfo-channel) and, of course, the severity of the deed. For example: Person A has
already had his/her first warning because of insulting and now did it again. Therefore he/she will then be jailed for one
day.
It is usually useful to discuss the punishment with other staff members on the TeamSpeak, if you are not sure. It is
important to note down the details of every warning/jailing in the Jailinfo-channel. This includes the name, date, executing
staff members name, a link with the proof (screenshot/video), the length of the penalty and, last but not least, whether
the person has been released or not.

Infringement level 2: Advertising other private servers, bug using etc.

Anyone that is making himself guilty of offences from this type has to be kicked out immediately
(use &kickout CHARNAME). Do not forget to note that down in the Jailinfo-channel as well as to inform Kagome or Reshi,
so they can ban that person.
- If anyone has forgotten his account data, please forward him or her to Reshi or Kagome.

Trial-Staff members:
- There is no fixed trial period.
- In general: The more active you are, the earlier we could accept you as a former staff member. Of course, quality of your
work does count as well. We also will only accept you, if we have the feeling that you fit into our team.

Don'ts:
- Warp users without reason
- Add users to your friend/apprentice-list
- Marry users
- Trade with users in any form
- Join a normal guild
- Join a normal party
- Disadvantage/prefer any user

- Drop items
- Tell the name of your or any other private character
from the team, since this will only cause prejudices and
rumors
- Help users with pricing things - users are to define the
prices by themselves
- Hand out internal information of any kind
(As long as you are not told different)

WHAT ARE THE TGM & GM DUTIES

As a TGM/GM you need to spend at least 1 or 2 hours per day for the daily tasks which
are:

Roar asking if anyone is having a question, problem suggestion, etc at the moment.
Make sure that the Game rules and TOS are being respected
Help players with gameplay questions, game and technical issues
Resolve player conflicts
Report and compile player suggestions or bugs to the appropriate team

TGM/GM COMMANDS
There are commands you will need for doing youre your daily work, here are the ones you will be needing and the
information that will guide you during your daily tasks.
All the time when you log in into your staff character you will be imprisoned in Restricted Area. Before going to any
other map make sure you always have &gmchat and &hide command activated. Then you are ready to go and support
the players.

Command

What does the command do?

&gmchat

Activates the colors for GM chat

&hide

Hides you from players

&show

Shows your charter to other players

&immortal

Makes you immortal.

&linkto <Map-Index-Name>

Teleports you to a certain map. (see Map-Index-Names)

&pfind <Username>

teleports you to the chosen user

&psummon <Username>

teleports the chosen user to yourself

&kickout <Username>

Kicks the user from the game (it doesnt ban it)

&scrint BuffAll

Buff All the users (This only works in Elderine)

&charinform

Gives you information of the selected player

&scrint StartSeizure

Make Elderine looks like Disco

USING THE COMMANDS

HOW TO PORT TO A CERTAIN MAP
As already explained you need to use the command &linkto <Map-Index-Name>
e.g. &linkto Eld
You can also add the coordinated to this command.
e.g. &linkto Eld 13835 13429 (This command will port you right infront of Shutian NPC)

Well, this is basically how you port trough maps. And here is a short list of the most frequented <Map-Index-Names>

Maps Name

&linkto
<Map-Index-Name>

Roumen Neu
Ancient Roumen
Roumen
Elderine
Uruga
Bera
Adealia
Adealia (mit Mobs)
Burning Adealia
Burning Rock
Alberstol Ruins
Prision
Destroyed Roumen
Forest Of Shadow

RouN
RouO
Rou
Eld
Urg
Bera
Adl
Adl_1
AdlF
UrgFire01
Urg_Alruin
EldPri
TRou
TRouCos02

Rebels Camp
Kahal Snow Canyon
Kahal Snow Field

TRouVal01
BerVale01
BerFrz01

Coordinates

(Common places for level restricted area)

13835 13429
6699 8919
10973 8912
11847 16089
12862 7142
3157 6471
17776 9743

JAILING A PLAYER
WHEN COUGHT WITH YOUR STAFF CHARACTER:
Before jailing a player who is misbehaving, leveling in a level restricted area, not respecting in game rules, etc. make sure
you always make a screenshoot of the situation or record a video depending on the circumstances. (I recommend you to
use the app lightshoot because you can take the screen shoot and upload it directly from the app, and the you are
provided a short link containing your picture)
In case your proof is a recording make sure you upload it to a private Youtube channel, not your personal one.

WHEN A PLAYER REPORTS ANOTHER PLAYER:

When a player reports another player before jailing the player misbehaving make sure you got the proof and checkit
carefuly before jailing.
SINCE WE ARE AN INTERNATIONAL SERVER THERE ARE MANY LANGUAGES USED BY OUR PLAYERS AND STAFF
MEMBERS, PLEASE DONT FORGET TO ADD A SHORT TRANSLATION OF THE MATTER IN ENGLISH SO EVERYBODY
UNDERSTANDS THE ISSUE AND AVOID MAKING ERRORS.
Once you got the proof, you need to proceed jailing the user, by using the following commands:
&linkto EldPri
&psummon <UserPlayer>
(Dont forget to check Jailinfo Channels for previous misbehaviours so you can decide the jailing time)
When the user is ported to Restricted Area Map you should give him/her a warning saying something like this:
WHEN COUGHT WITH YOUR STAFF CHARACTER:
For insults to others use something like this:
Hello USERNAME, unfortunataley I have seen you being distrispectful. You insulted another player/Staff member.
You called the other person INSULT. And that is against our rules.
You can read or re-read the rules in our forum.
Therefore I have to jail you for 00hrs. After that jail time me or another staff member will release you.
Do you have any questions before I go?
For leveling in level restricted area use something like this:
Hello USERNAME, unfortunataley I have found you in a place where you should not be.
You where in a level restricted area. And that is against our rules.
You can read or re-read the rules in our forum.
Therefore I have to jail you for 00hrs. After that jail time me or another staff member will release you.
Do you have any questions before I go?
WHEN A PLAYER REPORTS ANOTHER PLAYER:
For insults to others use something like this:
Hi USERNAME, unfortunataley I have been sent a screenshot/video on which. You insulted another user.
You called the other person INSULT. That's against our rules.
Therefore I have to jail you for 00hrs. After that jail time me or another staff member will release you.
You can read or re-read the rules in our forum.
For leveling in level restricted area use something like this:
Hello USERNAME, unfortunataley I have been sent a screenshoot/video.
And it shows you where in a level restricted area. And that is against our rules.
You can read or re-read the rules in our forum.
Therefore I have to jail you for 00hrs. After that jail time me or another staff member will release you.
Do you have any questions before I go?

Try to keep in mind the most frecuently used level restricted areas:

Destroyed Roumen> 125, Forest of Shadow>126+, Rebels Camp>130+, Kahal Snow Field>135+

PUNISHMENTS
There will be different reasons for jailing a player, but more common reasons are for insulting another player, insulting a
staff member, leveling in a level restricted area, bug using, misbehave, flaming, spot claiming, kill stealing etc.

ACTION

PUNISHMENT

For leveling in level restricted area

Wing Stone in level restricted area
For insulting another player

24hrs Jail
24hrs Jail
If it is the 1st time he insulted someone just a warning in jail.
24hrs Jail if he/she insulted before.
GM harassment
This can go from 1 day to more. Depending on the situation.
Spot Claim
Just a warning in Jail
Kill Stealing
A warning in Jail or 24hrs Jail
Flaming
24hr Jail
Misbehave
A warning in Jail or 24hrs Jail
Bug using
Jail and Notice Kagome or Balthasar for a Perm Ban
Advertise another server
Jail the player, Kick him/her and Notice Kagome or Balthasar for a Perm
Ban.
*The jailing time is dependable on the situation, if you are not sure on how many time to give, ask in our TeamSpeak*
Dont forget you are required to add the information into our TeamSpeak Server in the Jail Info Channel using the following
information:
[b]Anonymous - Lvl Restricted Area[/b]
24hrs Jail
Start Time: 18/07/15 at 5pm
End Time: 19/07/15 at 5pm
Proof: [URL] http://prntscr.com/DeMoLink91 [/URL]
Jailed by: [GM]Anomymous
Released: Yes - by [TGM]Anonymous

Player and reason for jailing

How long will he player will be jailed.
Starting date and time of the Jailing
Date and time when the player will be released
Provide a link with proofs for jailing / banning
Name of the Staff Member who Jailed the player
Add Yes/No and Who released the player

FREQUENTLY ASKED QUESTIONS BY PLAYERS AND ANSWERS

As TGM/GM you might not know all of the answers and that is not wrong. You are not suppoused to know everything.
Fortunately there are different places where you can find in case theres someone asking something you dont know or
you are not sure of it, always look into our forums, the following links containg information which is frequently asked for
players.
Here we provide you a list of links where you can find information and also there is a short list with questions made before
with answers that might help you in your daily work.

FAQs
Farm Guide
Rules

Patchlog
Aura Guide
Forums

Level Guide
Custom skills guide

SOME PLAYERS QUESTIONS SUBMITTED BY TGM/GMS

Here is a short list with FAQ with answers if the Question is not on the list feel free to ask the LGM to add it so this guide
is up to date. (I remcomend you to write down the questions you conssider important and add it to this guide so we can share
them with the other and future TGM/GMs)

1) What is the Drop Rate in Albion?

0.1% from little mobs, 0.2% for Albion boss
2) How many % does Bracelets Buffs:
10% on skills and is not shown on stats
3) Whats the Respawn Time of Karen?
12hrs.
4)
5)
6)
7)
If you cannot find the information feel free to ask in TeamSpeak we will be happy to help you.

LAST EDITION MADE ON Friday, July 24, 2015