Request for Proposal

Software Application Testing Services

Issue date: 30-Apr-2012

Last date for submission of proposals: 21-May-2012

Software Application Testing services

Request For Proposal

Table of Contents
1.

Overview ............................................................................................................................................... 1
Background ............................................................................................................................................... 1
Purpose ..................................................................................................................................................... 1
Scope ......................................................................................................................................................... 1
Deliverables............................................................................................................................................... 2
Request for proposal Definitions .............................................................................................................. 2
Eligibility .................................................................................................................................................... 3

2.

Proposal Preparation ............................................................................................................................ 4

Proposal Format........................................................................................................................................ 4
Notification of Changes............................................................................................................................. 4
Changes to Proposed Wording ................................................................................................................. 4
Bidders Expenses ..................................................................................................................................... 5
Currency and Taxes ................................................................................................................................... 5
Completeness of Proposal ........................................................................................................................ 5
General Information ................................................................................................................................. 5

3.

Terms of RFP ......................................................................................................................................... 6

Acknowledgement .................................................................................................................................... 6
Proposal Deadlines ................................................................................................................................... 6
Format of proposals .................................................................................................................................. 6
Further Inquiries and Questions Regarding RFP ....................................................................................... 7
Companys Obligations ............................................................................................................................. 7
Proposal Evaluation .................................................................................................................................. 7
RFP Terms and Conditions Applied to Final Contract ............................................................................... 8
Terms Binding on Bidder ........................................................................................................................... 9
Hold Harmless ........................................................................................................................................... 9
Confidentiality Provision ........................................................................................................................... 9

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RFP Schedule ............................................................................................................................................. 9

Sub-Contracting ........................................................................................................................................ 9
Acceptance of Proposals ......................................................................................................................... 10
Evaluation and Selection ......................................................................................................................... 10
Liability for Errors.................................................................................................................................... 10
Acceptance of Terms .............................................................................................................................. 11
Ownership of Proposals .......................................................................................................................... 11
Use of Request for Proposal ................................................................................................................... 11
Bidder Exception Notice.......................................................................................................................... 11
Annexure A Technical Evaluation Criteria ................................................................................................ 12
Annexure B Organization Credentials ...................................................................................................... 14
Annexure C Commercial Bid Format ........................................................................................................ 16
Annexure D SUPPLIER INFORMATION ..................................................................................................... 16

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1. Overview
Background
Canara HSBC Oriental Bank of Commerce Life Insurance Company Ltd, an Insurance company
(hereinafter referred to as Company) has branches and administrative offices spread across the
country. As part of its IT initiatives, the company has already deployed various IT applications / products
like Core Policy Admin System (PAS), Web Sphere Portal, Financial Accounting & Fund Management,
Reinsurance System, etc. In addition to these, the Company is continually developing and deploying
suitable technology solutions as part of several new projects on an on-going basis depending upon the
needs of the business. To provide suitable and appropriate Application and Architecture Development &
Maintenance and related technical consultancy services for the existing as well as the future IT
initiatives, Company intends to select one or more reputed institutions / Professional firms, as Software
Application Testing Service provider through staff augmentation on T&M basis.

Purpose
Company invites Proposals from reputed Institutions / Professional Firms to assist the Company to
provide testing services for a period of One year renewable on yearly basis subject to satisfactory
service. We intend to take 2 to 3 vendors on board as a business contingency plan.

Scope
I.

Support in the area of software testing in onsite and/or offshore model through staff
augmentation. Bidder candidate resources will be required to have previous experience of
minimum three years in similar capacity to those defined by Company.

II.

Test case execution

III.

Help design and develop the Testing Strategy and Roadmap.

IV.

Identify the approximate cost of each product/project testing by suitable and agreed price
discovery mechanism.

V.

Application Systems in scope of testing

a.
b.
c.
d.
e.

Ingenium - Policy Administration System

WebSphere Portal Applications
Cognos MIS Reporting and Print application
Sales Illustration System (developed in-house)
Group ASIA Group insurance System

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f. Company Website
g. FileNet based Workflow System
h. Other Auxiliary Systems
VI.

Type of Testing Requirement

a.
b.
c.
d.
e.

System Acceptance Testing of functional requirements

Application Interface/Integration testing
User Acceptance Testing
Regression testing (Automated/Manual)
Any other Software testing required

Deliverables
a. Testing strategy and Roadmap
b. Testing planning for various applications across the enterprise to enable smooth
operations of Company
c. Providing technical and non-technical resources and/or subject matter experts to work
in various testing projects as per the Company Annual Technology Plan
d. Submission of Projected Budgetary Estimates for testing as per Company requirements
e. Test Plan, Case Preparation for planned testing
f. Requirement to Test case Traceability Matrix
g. Test case Execution
h. Test Execution Reports
i. Test case documentation
j. Testing Metrics Collection, Trend Analysis and Defect Leakage reports
k. Testing Activities coordination, Management and Reporting
l. Defect Reporting and retesting on resolution
m. Test Scripts ( in case of automation)
n. Test Data preparation
o. Test Release notes & Tested Build
p. Facilitate for review & signed-off of testing artifacts.
q. Specify Guaranteed Defect Detection Percentage, SLAs and readiness for
Reward/Penalty linked to performance.
r. Also specify any other Value added services provided with testing services

Request for proposal Definitions

Throughout this proposal the following definitions are used:
Bidder means an individual or organization that submits, or intends to submit, a proposal in
response to the Request for Proposal
Contract means the agreement formed between Company and successful bidder as evidenced
by an Agreement issued to the successful bidder;
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Contract document means the agreement, the Service Providers proposal document, the RFP
and such other documents as listed in the agreement, including all amendments or a addenda
agreed between parties;
Must, Mandatory or Required means an absolute minimum function or capacity, which, if
not satisfied in the proposal, may result in disqualification in the final evaluation;
De-identification is the process of removing from data any information from electronic media
that identifies a particular individual
RFP means this request for proposal including any amendments, attachments, and/or
clarifications pertaining to RFP that may be issued prior to the closing date.
Should, may or is desirable means desirable but not mandatory functions or capacities.
Bidders who are able to provide these functions or capacities may be evaluated favorably than
those who cannot.
Company is the abbreviation used for Canara HSBC Oriental Bank of Commerce Life Insurance
Company Ltd.

Eligibility
Institutions / Professional Firms should have skilled resources (with requisite qualifications) on their
rolls on a permanent basis.
Institutions / Professional Firms should have proven expertise in the field of Software Testing
services offered to insurance companies / Banks / large business organizations on IT projects like
Core Insurance and/or Banking, Data Warehousing, Business Intelligence, web portals, Workflow,
etc.
Institutions / Professional Firms which satisfies at least one of following
1.

Testing assignments experience for period of 3 years or more.

2.

Minimum of 50 crores of Annual turnover which includes Testing services.

The Institutions / Professional Firms must comply with the all above mentioned criteria. Non
compliance of any of the criteria will entail summary rejection of the proposal. Photocopies of
relevant documents / certificates must be submitted as proof in support of the claims made for
each of the above mentioned criteria. Company reserves the right to verify / evaluate the claims
made by the Institutions / Professional Firms independently.
Testing Experience of Ingenium/Group Asia and Insurance domain is preferred.

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2. Proposal Preparation
This section defines the proposal preparation and submission procedures, which are to be followed by
all Bidders. Bidders are cautioned to carefully read and follow the procedures required by this RFP.
Please note that deviations may be cause for rejection of your proposal.

Proposal Format
Evaluation of proposals is made easier when Bidders respond in a similar manner. The response should
contain the following information, in addition to the information that the bidder is willing to provide on
bidders own.
Bidders name and address, telephone number, email address and a contact person.
One page letter of introduction identifying the Bidder and signed by the person or persons
authorized to sign and bind the Bidder to statements made in the proposal. The returned RFP
will be referenced as an attachment if/when a contractual agreement is executed. This
document has to be uploaded and mapped with this corresponding schedule.
Provide Strategy, Methodology proposed.
Any additional information, brochures, etc., can be provided at the discretion of the Bidder and
should be clearly labeled and provided.
Competency Details
Please provide the competency of your organization in Testing Software applications. Typically attach
documentation / presentation on successfully executed testing projects across the industry and in Life
Insurance domain, the strength of the competency consists of project managers, architects, project
leads, developers, business analysts, test managers, testers and administrators and their duration on
testing.

Notification of Changes
All recipients of this RFP will be notified of any changes if any made to this document prior to the due
date of submission of proposals.

Changes to Proposed Wording

The Bidder will not be permitted to change the wording of its proposal after submission to Company.
No words or comments will be added to the general conditions or detailed specifications unless
requested by Company for the purposes of clarification.

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Bidders Expenses
Bidders are solely responsible for their own expenses in preparing a proposal and for subsequent
negotiations with Company, if any.

Currency and Taxes

Prices quoted are to be:
In Indian rupees, both in figure and words.
Exclusive of all taxes

Completeness of Proposal
By submission of a proposal, the Bidder warrants that all components required to manage the program
have been identified in the proposal or will be provided by the supplier at no charge.

General Information
1. The Policy Administration System, PAS, is core system used for policy management, built on MF
COBOL and deployed in AIX and DB2.
2. The FEP system is J2EE Application with DB2 as database.
3. If the bidder provides any incorrect/wrong information during the bidding process and the project
suffers due to the same, then Company can take appropriate action against the bidder, to recover
the damage.
4. The Bidder is required to initiate the project with-in 2 weeks or by the time specified by Company,
after notifying the selection of Bidder.
5. Resources provided would be interviewed if required before taking onboard
6. The Project Billing Rate Card cant be changed during the agreement period.
7. Company will take care of required hardware and software procurement for the project
implementation and hence H/W, S/W procurement is out of scope of this RFP.
8. No Licenses will be provided to bidders.

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3. Terms of RFP
Acknowledgement
Please acknowledge the receipt of this document by sending an e-mail to
[email protected]. Please include the contact information for person who will be directly
responsible for completing the RFP.

Proposal Deadlines
Company must receive duly completed and signed proposals not later than 21st May 2012 at 1800 hrs
(IST).
Bidders are requested to note that they have to submit their response to the RFP in hard copy as well as
electronic (CD) copies before the deadline of the submission date. Any decision to extend the
submission date will be at the sole discretion of Company. Technical (Annexure A, B), Commercial
(Annexure C) and other information (Annexure D) responses including the printed, signed documents
and CDs should be enclosed in separately sealed envelopes and both these envelopes should be
enclosed in a master envelope which should be received at the address mentioned below before the
due date.
Title: RFP for Software Application Testing Services
Kind Attn: Madhur Chaudhary
(Procurement)
Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd.
2nd Floor, Augusta Point, Sector 53
Golf Course Road, Gurgaon - 122 002

Proposals received after the time and date specified above may, at Companys sole discretion, be
rejected and will remain unopened, destroyed and eliminated from consideration. Please do not send
your RFP responses to any other Company employee. Responses sent to any other location other than
the above address and email id will not be considered.

Format of proposals
Proposals must be submitted in accordance with the instructions contained in the RFP and must include
all information and materials requested in the RFP. Bidders are cautioned that proposals that do not
follow the form required by, or contain the information requested in, the RFP shall be subject to
rejection without review.
Bidders may include any additional information and material they wish; however, such material (e.g.
alternative services and/or features) shall be identified in a separate attachment ("Attachment"). Any
such attachment shall identify the applicable RFP Section or Subsection to which it is responsive and
shall be incorporated into and be made a part of the proposal.

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If a Bidder believes that it can offer Contract conditions that may be more favorable to Company than
those set forth in the RFP, Bidder shall include such conditions in a labeled addendum to their response
as an Attachment to the proposal. However, Bidder must still complete all specifications as set out in
the RFP.
An authorized officer of the Bidder or other person authorized to bind Bidder in this matter must sign
the returned proposals.

Further Inquiries and Questions Regarding RFP

All inquiries that arise regarding the RFP must be submitted in writing (via email) by close of business on
09-May 2012. Inquiries must be made only via e-mail and only to [email protected].
Responses to such inquiries will be made via e-mail, on or before 09-May-2012. No confidential
information will be shared.
Bidder agrees to designate one point of contact for all RFP and/or proposal communications. This point
of contact should be clearly defined in the RFP response, as the single point for questions and
clarifications on the RFP response.

Companys Obligations
The submission and receipt of proposals does not obligate Company in any way. Company shall not be
liable for any costs incurred by Bidders in the preparation, presentation or any other aspect of the
proposals received by reason of this request, nor is Company obligated to negotiate separately with any
sources whatsoever in any manner necessary to serve Bidder's best interests. Company makes no
representation, implied or express, that it will accept and approve any proposal submitted. Any and all
Contracts which result from this RFP shall be non-exclusive, as-ordered agreements.

Proposal Evaluation
Proposals submitted may be reviewed and evaluated by any person at the discretion of Companys
internal evaluation team, including non-allied and independent consultants retained by Company now
or in the future for the sole purpose of obtaining evaluations to proposals.
Bidders may be asked to further explain or clarify areas of their proposal in writing during the evaluation
process.
Bidders are expected to submit their best bid in response to the RFP.
Companys internal evaluation team will notify only selected Bidder(s), following completion of the
evaluation process.
Companys internal evaluation team may notify only selected Bidder(s) for follow-up presentation and
interactive session. Bidder would be provided advance intimation for same.
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The bidders should submit their technical bid (Annexure A, B) as well as the commercial bid (Annexure
C) separately in a sealed envelope.
Envelope I duly super scribed as Envelope-I Technical Bid containing the following.
Duly filled Annexure A and B.
All technical documentation supporting responses on Annexure A and B.
Technical Documentations (SOW, Service details, Brochures, leaflets, manuals etc.)
Methodology, Strategy and test plans for the defined SOW.
Any deviation from the compliance should be clearly mentioned.
If the technical bid contains any price information, the offer will be summarily rejected.
Envelope II duly super scribed as Envelope-II Commercial Bid should contain the following.
The Prices shall be quoted in Indian Rupees (both in figures and words).
Duly filled Annexure C, with the documentation supporting the responses given in Annexure C.
All taxes and levies.
Both the envelopes (Technical and Commercial Bids) to be sealed in One Envelope duly super scribed
RFP for Software Application Testing Services
Only Technical Bids shall be opened for preliminary technical evaluation. Price bid of only technically
qualified bidders will be opened at the later stage after technical evaluation.
Note: - Annexure A, Annexure B for technical evaluation format along with Organization Credentials,
and Annexure C for commercial format.

RFP Terms and Conditions Applied to Final Contract

The terms and conditions of the RFP, including the specifications and the completed proposal, will
become, at Company's sole discretion, part of the final Contract (the "Contract") between Company and
the selected Bidder. In the event that responses to the terms and conditions will materially impair a
Bidder's ability to respond to the RFP, Bidder should notify Company in writing of the impairment. If
Bidder fails to object to any condition incorporated herein, it shall mean that Bidder agrees with, and
will comply with the conditions set forth herein.
Any exceptions to the terms and conditions or any additions, which Bidder may wish to include in the
RFP, should be made in writing and included in the form of an attachment to the applicable Section in
the RFP.

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Terms Binding on Bidder

Following the date for submission of proposals, and prior to Contract award, the RFP shall be binding
upon Bidder in all respects for a period of 180 days.

Hold Harmless
In submitting a proposal, Bidder understands that Company will determine at its sole discretion which
proposal, if any, is accepted. Bidder waives any right to claim damages of any nature whatsoever based
on the selection process, final selection, and any communications associated with the selection.
Company reserves the right to award the Contract to the Bidder(s) whose proposal is deemed to be the
most advantageous in meeting the specifications of the RFP. In addition, Company reserves the right to
add or waive any requirements contained in this RFP at its sole discretion with regard to proposals
submitted. Companys decision on award of Contract shall be final and binding on all the Bidders.

Confidentiality Provision
The terms of this RFP, the information provided by Company herein and all other information provided
by Bidder in connection with the services offered to be provided by the Bidder pursuant to this RFP, are
to be treated by Bidder as strictly confidential and proprietary. Such materials are to be used solely for
the purpose of responding to this request. Access shall not be granted to third parties except upon prior
consent of Company and upon the written agreement of the intended recipient to treat the same as
confidential.

RFP Schedule
Listed below are the key steps and dates for this RFP process:
Company electronically distributes RFP to Bidders

30-Apr, 2012

All inquiries regarding RFP due by close of business

09-May, 2012

Bidders deadline for submitting responses to RFP

21-May, 2012 (18.00 hrs IST)

Sub-Contracting
The services offered to be undertaken in response to this RFP shall be undertaken to be provided by the
Bidder directly employing their employees, and there shall not be any sub-contracting done by the
Bidder.

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Acceptance of Proposals
Company reserves the right to modify the terms of the RFP at any time at its sole discretion and the
same will be uploaded on the website http://Canarahsbclife.abcprocure.com. The bidders have to
remain updated about the same from the website and Company will not be responsible for such
information not being downloaded by the bidder. Subsequent to the submission of proposals,
interviews and negotiations may be conducted with one or more Bidders, but there will be no obligation
to receive further information, whether written or oral, from any Bidder not to disclose the nature of
any proposal received.
This RFP should not be construed as an agreement to purchase products or services. Company is not
bound to accept the lowest price or any proposal of those submitted. Proposals will be assessed in
accordance with the evaluation criteria.

Evaluation and Selection

A committee will evaluate proposals against the mandatory criteria as detailed herein. Proposals
meeting all the mandatory criteria will then be assessed and scored against the evaluation criteria.
Subject to the result of technical evaluation being satisfactory, it is the intent of Company to call for a
discussion to showcase the bidder capability to implement the solution. This includes review of
organization history, organization competency to execute similar projects, etc. The Bidder may be
requested to give a demonstration of the similar projects executed. Based on the discussion and
subsequent commercial evaluation, Company will select one or two bidders and enter into contracts
with them. Companys decision on evaluation shall be final and binding on all the bidders.

Liability for Errors

While Company has used considerable efforts to ensure an accurate representation of information in
this RFP as per its current understanding of the requirements, the information contained in this RFP is
supplied as a guideline for Bidders. The information is not guaranteed or warranted accurate by
Company, nor is it necessarily comprehensive or exhaustive. Nothing in this RFP is intended to relieve
Bidders from forming their own opinions and conclusions with respect to the matters addressed in this
RFP. In the event Company finds that the objectives of the intended system is better achieved by
processes/procedures other than those mentioned in this document, Company shall have the right
irrespective of the fact whether it has already received proposals from intending bidders or not, to
effect such changes and enter into negotiations with one or more Bidders at its sole discretion for such
changed/modified processes.

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Acceptance of Terms
All the terms and conditions of this RFP shall be deemed to be accepted by the Bidder and incorporated
in its proposal unless specifically notified otherwise.

Ownership of Proposals
All documentation, including proposals, submitted to Company will become the property of Company.

Use of Request for Proposal

This document or any portion thereof, is the property of Company and may not be used or copied for
any purpose other than the submission of the Bidders proposal.

Bidder Exception Notice

If the Bidder believes that either the process or evaluating officer is biased or partial (either for or
against) then Bidder is to provide Notice of this exception (in writing) to evaluating officers supervisor
([email protected]) for analysis and action.

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Annexure A Technical Evaluation Criteria

Evaluation
Sr. No.

Criteria

Response

Technical Support
T1 Case Studies (upto 3) on Testing Projects executed
No. of Project management professionals (Including
project managers and program managers). Specify
Break-up for Testing and Non-Testing,
T2 Onsite/offshore.
Certified Testing Professionals Certificates and
T3 respective number of professionals
No. of System Analyst and Business Analysts in Life
T4 Insurance Domain
T5 Bench Strength (%) for Testing Resources
Lead time to ramp up/ down resources based on
T6 project requirements
T7 Total Testing staff strength in numbers
Certifications : ISO 9001:2000/SEI CMMi Level 5 /
T8 PCMM Level 5/ ISO 27001 Quality/Six Sigma
No. of Testing projects executed (size greater than
50 person months) Consolidated number as well
T9 as in Life Insurance domain.
T10 Total Testing Project Years Experience
Experience in testing with Automated Testing
Tools/Framework. Specify Tools/Framework used
T11 and years of experience.
Testing Staff strength with Automation Tool
T12 experience (specify tool and respective number of

Remarks

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experienced professionals)
Expertise in Java Testing tools (specify tool and
T13 respective number of experienced professionals)
Testing Staff Strength with basic Database
T14 experience
T15 Project Success Ratio in Testing (%)
Ready to work in offshore model.
T16 Specify pre-requisites if any.
T17 Total experience in Black box testing (Person Years)
Total experience in White box testing (Person
T18 Years)
Total experience in Performance testing (Person
T19 Years)
T20 Total experience in Reliability testing (Person Years)
T21 Total experience in Auto testing (Person Years)
T22 Total experience in INGENIUM (Person Years)
T23 Total experience in COGNOS (Person Years)
T24 Total experience in PeopleSoft (Person Years)
T25 Type of Test methodology used
T26 Total experience in Group Asia (Person Years)
T27 Total experience in portal solutions (Person Years)
Total experience in Filenet Workflow and
T28 Document management system
Does the organization have experience in setting up
T29 a center of excellence for testing?

Response to questions T7 and T9 should be break-up as per Domestic/ Overseas Customers, Consolidated, Financial domain and Life Insurance
customers.
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Annexure B Organization Credentials

Sl. No.

Criteria

Response
Financial

F1

Audited statements Submitted (Upto Three years)

Last 3 Yrs Total revenue with break-up for revenues from IT

F2 software Services and Software Testing Services.
F3
F4
F5
F6
F7

No. of years in IT software testing services business?

Is the organization listed on any publicly traded exchange in
India?
Total Assets as of 31st Mar, 2012
Total Liabilities as of 31st Mar, 2012
% of revenue spent on R&D
Organization background

Active Customer References (upto 3), preferably from Life

B1 Insurance domain.
B2 Number of new customers acquired in last 1 year
Number of existing customers lost in last 1 year with
B3 reasons. Provide contact details?
No. of Active Customers with break-up for Financial,
Insurance and Life Insurance domain, using Ingenium Policy
B4 Administration System?
B5 No. of delivery centers in India
B6 Do you have delivery centre in Hyderabad?
Do you have delivery center in Gurgaon / Delhi NCR.
B7 Specify Delivery center location.
B8 No. of total employees
B9 No. of total testers
B10 No. of certified testers

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Response to questions F2, B2 and B3, should be break-up as per Domestic/ Overseas Customers, Consolidated, Financial domain and Life
Insurance customers.

Organization Credentials
Sl.No
1

General Information Required

Response

Provide Audited Statements for the last 3 years

2-A

Provide Overall revenue for the last 3 years

2-B

Provide Revenue from IT software Services for the last 3 years

Is the organization listed?

Provide no. of years in IT software services business

Provide offices & representatives in India and location provided

6-A

Provide number of current implementation across Globe and in references in India

6-B

Provide the current implementation(s) you have in the Life Insurance sector across Globe and in India

Provide the number of full time employees in the organization

Please identify the percentage of your organisation's revenue that are applied in R&D

Provide details of awards/industry recognition that your organization has received, preferably in testing.

10

Provide details of other value added services offered by your organization beside testing

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Annexure C Commercial Bid Format

The Bidder is requested to attach the rate card, for the designated roles for the engagement.
Sl No

Roles

1
2
3
4

Testing Project Manager

Testing Lead
Tester
Automation Engineer

Other skilled resources as per

Methodology proposed.

Onsite
Rate /Hr

Onsite
Rate/Day

Offsite
Rate /Hr

Offsite
Rate/Day

Total Cost

Roles and responsibility in brief

Testing Project Manager
Establish end to end testing methodology through processes and procedures, guidelines,
templates and checklists
Develop test plan and test strategy
Bring best practices and standards to ensure quality of the software
Perform checks and validation reviews for compliance in testing
Testing Lead
Allocate resource to projects
Continuous monitoring and mentoring of Testing team members.
Review of test plans and test cases.
Tester
Perform requirement traceability
Assists with developing test scenarios
Develops, execute test cases and documents results
Automation Engineer
Identify test cases for automation
Develop automation test scripts, test suites and execute test scripts
Build processes, standards and guidelines for automation

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Annexure D PARTNER INFORMATION

General Information
Provide information regarding the Organisation background, products, and solutions that address the
stated Company requirements. This could include marketing material, brochures, presentations, case
studies and product documentation, such as:
Key Partnerships (including the services/products they provide)
Acquisitions and Mergers (Current / Planned, Motive)
Ideally these additional materials should be provided in electronic formats.
Customer Reference
Please provide a list of your customers, done the Testing, preferably in the Life Insurance domain. Only
for active customers.
1

Customer Name:
Customer revenue:
Contact Information:
Project Start Date:
Project End Date:
Schedule Variance:
Availability for Site
visits (Y/N):

Note: If you have more references to list please add a separate list in the above-mentioned format.
Partner Reference
Please provide a list of organizations with which you have a partnership, either for sales (dealer),
support, development, technology, hardware, integration, installation, and 3rd party partners.

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Partner

Contact
Information

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Type of partner

Nature of
partnership

Date
partnership
started/planned

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