Lenovo Mobile Access User's Guide

Overview
Congratulations! You have purchased a device that includes Lenovo Mobile Access
pre-configured mobile broadband service. Lenovo Mobile Access provides a
convenient way of accessing a high-speed Internet connection using public wireless
networks.
With this pre-installed service, subscribers can quickly go online to access files,
check email or use data and applications from anywhere within the service coverage
area.

Getting Started
This guide explains the easy process for getting started with the service using the
following steps:
1.
2.
3.
4.
5.
6.
7.
8.

Access the Lenovo Mobile Access mobile broadband service.

Register for the service.
Add money to the account.
Buy a Time Pass to use the service.
Use Lenovo Mobile Access to go online.
Manage the account.
Become familiar with service icons.
Become familiar with notifications that may be received while using the
service.

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Lenovo Mobile Access (LMA)

The LMA service can be accessed in three ways:
1. Click the Start menu to access the Programs window and select Lenovo Mobile
Access as shown in Figure 1.

Figure 1: Lenovo Mobile Access in the Programs Window

2. From the system tray notification area located in the bottom-right corner of
Windows systems, click the Lenovo Mobile Access icon as shown in Figure 2.

Figure 2: Lenovo Mobile Access Icon

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After selecting the program or icon, the web browser will open to the Mobile Access
service homepage where subscribers can register, log in and start using the Internet.

3. Or, if not on a Wi-Fi network, a web browser can be opened and the subscriber
will be automatically redirected to the Lenovo Mobile Access service landing
page. The subscriber can then register for service. The Lenovo Mobile Access
Service Homepage is shown in Figure 3.

Figure 3: Lenovo Mobile Access Service Homepage

Registering to Use Lenovo Mobile Access Service

At the Lenovo Mobile Access service homepage, the subscriber can sign in or create
an account if needed as depicted in Figure 3 (above).
To register, follow the steps outlined below.
1. Select Click to Create One Now! This step will result in the opening of the
registration form in Figure 4 (below).
2. Enter a valid email address.
3. Create and enter a password.
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4. Click Get ID to provide the Device ID, or enter a Device ID. This button will
only work if accessing the Lenovo Mobile Access homepage from a computer
with the Lenovo Mobile Access modem and client.
5. Review and Accept the Agreement terms.
6. Click Submit.

Figure 4: Lenovo Mobile Access Registration Form

The subscriber is now logged into the service and will be automatically logged in for
two weeks. Log-in will only need to be done again in the following situations:

The service is accessed from a different web browser.

Two weeks have passed since the last log-in.

CDMA Subscribers
Once an account is created, the subscriber will be presented with the Buy a Time
Pass tab. This page will be presented in various ways, depending upon the state of
the account.
Upon sign-up the subscriber will receive a promotional Time Pass (24 hours) in
their home country. Additionally, if the subscriber has exhausted the promotional

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Time Pass and 24 hours have elapsed, they will be presented with the Claim a
Promotion page Figure 5a (below).
If the subscriber has exhausted the promotional Time Pass and 24 hours have not
elapsed, they will be presented with the Buy a Time Pass page Figure 5b (below).

Figure 5a: Claim a Promotional Time Pass

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Figure 5b: Buy a Time Pass

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GSM Subscribers
Once an account is created, the subscriber will be presented with the Buy a Time
Pass tab. This page will be presented in various ways, depending upon the state of
the account.
Upon sign-up the subscriber will receive a promotional Time Pass (24 hours) in
their home country Figure 6a (below). It is important to note that the promotional
Time Pass is only available in the subscribers home country. If the subscriber is
NOT in their home country, purchase of a Time Pass is required.
To purchase a Time Pass outside the subscribers home country, the following steps
are taken:
1. If the subscriber has a Lenovo Mobile Access client installed, the web site will
recognize the subscribers location. If not, the subscriber will select the
country of choice from the drop down box Figure 6b (below).
2. Click Get Mobile Access Now!
3. The subscriber is presented with the Buy a Time Pass page. At this point
the subscriber can select a Time Pass or change the country if needed.
4. Click Buy and the Time Pass is purchased.

Figure 6a: Promotional Time Pass Home Country

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Figure 6b: Purchase Time Pass Outside Home Country

If the subscriber has exhausted the promotional Time Pass and 24 hours have
elapsed, clicking the Get Mobile Access Now! will result in the successful initiation
of a promotional Time Pass Figure 6c (below).

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Figure 6c: Promotional Time Pass Success!

If the subscriber has exhausted the promotional Time Pass and 24 hours have not
elapsed, they will be presented with the country selection page Figure 6a (above).
When the subscriber clicks Get Mobile Access Now! they will be presented with
their home country Time Pass options Figure 6d (below). Subscribers can then
initiate Buying a Time Pass (below).

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Figure 6d: Buy a Time Pass

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Adding Credit to an Account

If this is the first time the subscriber has logged into the site to purchase a Time
Pass, credit will need to be added to the account before a mobile broadband Time
Pass can be purchased. Use the Add More button or the Refill Your Account tab to
start the process Figure 7 (below). When Refill is selected, the subscriber has the
option of enabling Set and Forget Auto-Refill. Please note that Set and Forget
Auto-Refill is automatically selected by default.
If this feature was previously enabled, there is no need to go through the refill
process again. Lenovo Mobile Access will automatically refill the account when a
Time Pass is purchased that would require additional funds.
To add credit to an account using a New Card:
1. On the Lenovo Mobile Access homepage, select the Add Now button or Refill
Your Account tab. The Refill Your Account window appears as shown in
Figure 7 (below).
2. Select the amount of credit to be added or enter an amount in the Other box.
3. Set and Forget Auto-Refill is checked by default. With this feature enabled,
Lenovo Mobile Access will automatically charge the credit card on file when a
future purchase exceeds the account balance. If the subscriber prefers to
refill manually each time the account balance is low, this box should be
unchecked.
4. If the account has never been refilled, the Confirm Payment Details will
indicate the need to enter information for a New Card. If the account has
been refilled previously and the subscriber chose to store the credit card
information, the credit card on file will be used by default. Continuing this
path of the guide assumes the subscriber has chosen to enter a New Card.
5. Enter the following information in the window as shown in Figure 7
(Below).
a. Select your Payment type using the drop-down menu.
b. Add the following information to the form:
1. Full Name as it appears on your credit card.
2. Credit card Billing Address.
3. City and State
4. Zip Code
c. Click Add Now.

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Figure 7: Add Credit to Your Account Payment Information

6. Lenovo Mobile Access will ask you to provide your credit card details. Enter
your payment information in the Adding credit to your account window as
shown in Figure 8 (Below).
Credit card number
Expiration date
The credit cards three-digit CVV (security code)
7. If Set and Forget Auto-Refill has not been selected, the subscriber will have
the option of storing the credit card information for future use. The
Remember Card checkbox is checked by default.
8. Click Submit. Lenovo Mobile Access will submit the charge to the credit card
vendor.

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Figure 8: Add Credit to Your Account Payment Details

a. If there is a problem processing the credit card, an error message will

be presented. If an error message is presented, please try re-entering
your credit card information and resubmitting. If you continue to get
an error, please open a Support Ticket by selecting the Mobile Access
Help tab on the Lenovo Mobile Access Home page or contact us at
mailto:[email protected], explaining the error that was
received. This will enable Support to best determine how to provide
assistance.
b. If the transaction is processed successfully, a Success! Window will be
presented as shown in Figure 9 (below).

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Figure 9: Add Credit to Your Account - Success

9. The success window contains an Order Id. This ID will reference the
transaction should there be a need to call Support. Lenovo Mobile Access
will also send an email to the e-mail address provided during the registration
process containing invoice information. The Order Id will appear on the
invoice as well. Click OK at the Success! window.
To add credit to an account with the Use Existing card option:
1. Click the Refill Your Account tab. The Refill Your Account window
appears as shown in Figure 7 (above).
2. Select an amount to be added OR select Other and enter an amount in the
text box next to the Other option.
3. If not already enabled, the Set and Forget Auto-Refill checkbox can be
selected at this timeit is enabled by default.
Note: To learn how to disable this feature please reference the Manage
Your Account section of this Subscriber guide.
4. Use Existing card on file is selected by default. If the credit card needs to
be changed, select New. Continuing this path of the guide assumes the
subscriber has chosen to Use Existing card.
5. Click Add Now. As a security feature, Lenovo Mobile Access will ask for
the account password as shown in Figure 10 (below).
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Figure 10: Password

6. Enter the password used when the account was created. Click Submit.
7. Lenovo Mobile Access will submit the charge to the credit card vendor. If
there is a problem processing the credit card, an error will be presented.
If the transaction is processed successfully, a success window as shown in
Figure 8 will appear.
8. The success window contains an Order Id. This ID will reference the
transaction should there be a need to call Support. Lenovo Mobile Access
will also send an email to the e-mail address provided during the
registration process, containing invoice information. The Order Id will
appear on the invoice as well. Click OK on the Success! window.

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Buying a Time Pass

After credit has been added to the account, a mobile broadband Time Pass can be
purchased. Lenovo Mobile Access allows the subscriber to select a Time Pass that
best suits their needs. To purchase a Time Pass:
1. Access the Lenovo Mobile Access service Buy a Time Pass tab.

Figure 11: Lenovo Mobile Access Buy a Time Pass Window

2. On the Buy a Time Pass page, choose the desired Time Pass to be purchased.
If one of the Month Time Passes is chosen, the subscriber has the option of
checking the box next to Automatically renew Time Pass when it expires
(Note: This option is only available for Time Passes in the subscribers home
country). When this option is selected, Lenovo Mobile Access will renew the
month long Time Pass automatically whenever it expires. If the account
balance does not cover the price of the month Time Pass when it expires and
Set and Forget Auto-Refill is enabled, Lenovo Mobile Access will also refill
the account automatically. If Auto-Renew is enabled but Auto-Refill is not,
Lenovo Mobile Access will fail to purchase the month Time Pass when the
balance is too low and will send an email indicating Auto-Renew failed.
3. Purchase the desired Time Pass by selecting BUY under the appropriate
selection Figure 11 (above).
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4. Upon successful purchase of the Time Pass, the Success! message will appear
Figure 12 (below).

Figure 12: Buy a Time Pass Success!

5. Click OK.
6. Once a Time Pass becomes active, a notification will be displayed as in Figure
13 (below), above the system tray.
Note: It may take the system several minutes to activate the Time Pass.

Figure 13: Time Pass Connected Message

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Managing your account

Subscribers can easily review and change account details on the Manage Your
Account tab.
1.
2.

Access Lenovo Mobile Access service.

Click the Manage Your Account tab. The My Account tab appears as shown
in Figure 14.

Figure 14: My Account Page

3. In the Account Information section, the account can be viewed and name
and email address can be updated as needed. If changes are made in this
section, click Save Changes to ensure changes are saved. Note: The Save
Changes button will be disabled until changes have been made.
This section also includes the subscribers Device ID and Home Country.
The Account Information section also contains links to change the
subscribers password. This can be done in one of two ways; forgot
password or change password. Forgot password will send an e-mail to
the e-mail address associated with the account containing a link that can be
used to reset the password Figure 14b (below). Change password opens a
form for the subscriber to change their password if needed Figure 14C
(below).
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Figure 14b: Forgot Password

Figure 14c: Change Password

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4. In the Billing Info section subscribers can:

View or remove credit card details. The current credit card may be
removed by selecting Remove Card.
A new credit card can be added in this section as needed.

View and change the Set and Forget Auto-refill option. A checked box
indicates this option was enabled while adding credit to an account. This
option automatically adds credit in the amount specified when a future
purchase exceeds an account balance. An unchecked box indicates the
option has not been enabled.

To enable this option, check the box and specify an amount.

To disable this option, uncheck the box.
Select Save Changes to save changes.

Note: This option is only available if the subscriber saved their credit
card information.
5. In the Time Pass section, subscribers can review, modify the auto-renew
status (if in a month long Time Pass), and view the details of currently active
Time Passes. The following information is presented:
Length of Time Pass
Start time and end time
Time and Data remaining
Auto-renew status

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Mobile Access Help

Lenovo Mobile Access Help provides Customer/Technical Support phone numbers
corresponding to the subscribers home country and an alternative method to
contact Customer/Technical Support. Further, this User Guide, FAQs and the
Coverage Map are accessible on this page.

Figure 15: Mobile Access Help

Understanding Lenovo Mobile Access ICON States

The Lenovo Mobile Access icon is found in the system tray. A click or right-click will
enable use of the product. The icon changes colors based upon the current state of
the existing mobile broadband connection and any broadband Time Passes that may
have been purchased. Following is a brief description of the icon colors and what
each means.
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Yellow - the application is trying to establish its state. Yellow is

displayed after resuming from sleep or hibernation. The Lenovo Mobile
Access client has detected changes in connectivity for which it did not receive
events and is waiting to determine the current state of connectivity for the
device. After Lenovo Mobile Access has determined the connectivity state,
the icon will appear in one of the following colors:

Grey - the Lenovo Mobile Access connection is available. It appears when

Lenovo Mobile Access can detect a signal over a mobile broadband device
and offer service and connectivity. If there is an existing Time Pass, the
subscriber may connect to Lenovo Mobile Access whenever the icon is blue.
If there is no Time Pass, subscribers can purchase a Time Pass whenever the
icon is blue.

Green means a Time Pass is connected. It shows the subscriber is

connected with an active mobile broadband Time Pass.

A Red without an antenna/radio wave means that the mobile

broadband radio is off. This can mean the radio was turned off using the
software on the device, the mobile broadband modem was disabled through
the device manager, or the device was disabled by using a hardware switch
sometimes found on the side, back, or keyboard of the device.

Red means there is no connectivity. This displays when the Lenovo Mobile
Access product cannot find a signal or connect to the network.

Right-clicking the icon opens a menu with the options as shown in Figure 16
(below).

Figure 16: Right-Click Menu Options

Start Time Pass: Clicking this option directs the subscriber to the Lenovo Mobile
Access purchase page where a Time Pass can be started, money added to an account,
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account information can be changed, or the subscriber can register for service. This
option cannot be selected if the broadband radio is off or a connection to the
internet is not available.
Turn off Internet Connection reminder / Turn on Internet Connection
reminder: This option allows the subscriber to select whether a notification is
presented when mobile broadband connectivity exists and there is no other
connectivity. Only one of these options will appear at a time. If the reminder is on,
the Lenovo Mobile Access service will present notifications when mobile broadband
connectivity is a compelling option.
When first using the product, this menu option displays as Turn off. Clicking this
option will turn off the notifications, and it will change the option shown on the
screen to Turn on. Clicking Turn on will turn the notifications back on and
change the option back to Turn off.
Disable Broadband Radio / Enable Broadband Radio: This option allows the
subscriber to select whether the Mobile Broadband device sends and receives
mobile broadband signals.

If the broadband on the computer is currently on, the Disable Broadband

Radio option appears.
If the broadband radio is currently off, the Enable Broadband Radio option
appears.

When this option is selected, the status of the broadband software can be changed
from off to on and vice versa. If the physical radio switch on the laptop is off, this
option is not selectable and will display the Disable Broadband Radio text. The
customer is required to turn the hardware switch on to use this option.
Help: Select this option to launch the help page that explains more about Lenovo
Mobile Access if connected to the internet. If there is no connection, local help will
be displayed.
About: Select this option to view the version of the currently installed mobile
broadband product.

Understanding System Tray Notifications

At times, the system will present a notification in the lower-right corner of the
screen with details about the mobile broadband connection.

If the notification is ignored, it will disappear after a period of time.

Clicking the X in the top right corner causes the notification to disappear
immediately.

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Clicking anywhere on the notification text will initiate the action in the
message.

Always Connected Notification

If the computer has no other connectivity, Lenovo Mobile Access will display the
following notification to alert the customer that mobile broadband can be used to go
online Figure 17 (below) .

Figure 17: Lenovo Mobile Access is Connected

Time Pass Active NotificationWhen the service connects to mobile broadband,

the following message appears. The subscriber can click on the message text
and a browser or browser tab will open to the Lenovo Mobile Access
homepage.
Note: The subscriber must be in a location and able to connect the Time Pass for the
system to consider it active Figure 18 (below).

Figure 18: You now have an active Mobile Access Time Pass

If an error is encountered, the following message will be displayed Figure 19

(below). If, after trying again, the error is encountered, Customer Support can be
contacted from the Lenovo Mobile Access Mobile Access Help tab or contact the
Lenovo Mobile Access Support Team at mailto:[email protected].

Figure 19: An error occurred while connecting to your Time Pass.

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Time Pass Running Low Notifications

One of the following messages will be received when the Time Pass is running low,
either in terms of time or data remaining or auto-renew is successfully enabled.
Figure 20: Time Pass running low. Click to enable Auto-Renew. This message
will appear when the purchased Time Pass allows Auto-Renew, but it is not enabled.
If the notification is clicked,, the message will disappear and the Lenovo Mobile
Access service will turn on Auto-Renew.
Figure 21: Auto-Renew successfully enabled! This message is shown when the
subscriber elects to auto-renew a Time Pass while it is active shows that the
purchased Time Pass allows Auto-Renew, and it is enabled. Clicking the notification
opens a browser and launches the Lenovo Mobile Access page where information
regarding the current Time Pass can be viewed.
Figure 22: Time Pass is running low. This message will appear when the
purchased Time Pass does not allow Auto-Renew. Clicking the notification opens a
browser and launches the Lenovo Mobile Access page where information regarding
the current Time Pass can be viewed.

Figure 20

Figure 21

Figure 22
Figure 20-22: Time Pass running low notifications

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Time Pass Expired Notification

When the data limit or Time Pass amount runs below 1%, Lenovo Mobile Access will
present one of the following messages:
New Time Pass started automatically. Clicking the text inside this notification will
launch the Lenovo Mobile Access service homepage, where the subscriber can view
Time Pass information.

Figure 21: Auto renew has started another Lenovo Mobile Access Time Pass

Time Pass has expired and was not automatically renewed. Clicking the text in
this message will launch the Lenovo Mobile Access homepage, where the subscriber
can view Time Pass information.

Figure 22: Mobile Access Time Pass has expired message

Error Notifications
One of the following informational messages may be received while using Lenovo
Mobile Access.
Weak signal or poor coverage (Figure 23) can affect the ability to connect to the
network as well as transmission speed. Low signal strength can be affected by
location as it relates to service coverage, hardware and software, the source of the
download and general network and internet traffic. At times, if youre the AC
adapter is not being used, battery strength can also impact signal strength. If the
subscriber is in a service coverage area and still experiencing low signal strength,
there are some things that can be done which may help:
-

If indoors, try pointing the PC in different directions; the antenna of the

device is somewhat directional.
Move closer to a window or other location within the building.
If in a facility that could be interfering with the signal (hospital, office
buildings) the only option is to move out of that particular facility.

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If in a service coverage area and have tried to connect in various locations of the
area, please contact the Lenovo a Mobile Access Support Team at
mailto:[email protected].

Figure 23: Weak Signal or Poor Coverage message

Lenovo Mobile Access Mobile Broadband Interface has stopped working. The
following message (Figure 24) will be presented if Lenovo Mobile Access
determines that the Mobile Broadband Interface has stopped working. In most
cases, rebooting the PC will solve the problem. If this does not resolve the issue,
please contact the Lenovo Mobile Access Support Team at
mailto:[email protected].

Figure 24: Mobile Broadband Interface has stopped working.

Purchased Time Pass The Time Pass purchased cannot be used in this region
message will appear if the subscriber has selected a Time Pass that is to be used in
another geographic location (Figure 25) and a Time Pass for that current location
should be purchased. If the subscriber feels that this message has been received in
error, please contact the Lenovo Mobile Access Support Team at
mailto:[email protected].

Figure 25: Time Pass purchased cannot be used in this region.

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Moved to Different Region This message will appear if a subscriber is in one

country and crosses into a different country. When this occurs, a new Time Pass
must be purchased for that new country. . If the subscriber feels that this message
has been received in error, please contact the Lenovo Mobile Access Support Team
at mailto:[email protected].

Figure 26: You have been moved to a different region.

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