CAPACITY DEVELOPMENT AGENDA

2016-2019
PROVINCE: EASTERN SAMAR
OUTCOME: BUSINESS FRIENDLY AND COMPETITIVE LGUs
SECTOR: ECONOMIC/TOURISM
PROGRAM: ECO-TOURISM DEVELOPMENT PROGRAM
OFFICE: PROVINCIAL TOURISM OFFICE
Current
Desired
Capacity
Expected
state of
state of
development
output
capacity
capacity
interventions

Target of
CapDev

Time
Frame

Funding
Requirements
Year
Year
1
2

Year
3

Source Process
of
Owner/
Fund
Office
Responsible

Legislative
Requirements/
Actions

Source of support/
technical assistance

LGU

Enactment of
Ordinance
Creating the
Provincial
Tourism Office
Provision of
Budget and
other Purposes

Department of
Tourism, DBM, CSC,
COA

Structu
re
Provincial
Tourism
Officer
only
designate
d

Provincial
Tourism
Officer
appointed
with office
and
personnel

Appointment
of Provincial
Tourism Officer
and Staff
-Provision of
Budget
-Team &
Commitment
Building
-Regular Staff
Meetings

Provincial
Tourism
Office fully
established
with
appointed
Tourism
Officer and
Staff

-Provincial
Eco- Tourism
Dev. Plan
- Coaching on
formulated
the formulation and adopted
of Provincial
Eco-Tourism
Development
Plan

Provincial
Tourism
Officer
and Staff

Provincial
Tourism
Officer,
Provincial
Tourism
Council,
SP
members

2017

2017

1.3M

300K

1.4M

1.4M

PGO, HRMO,
SP

LGU
Provincial
Tourism
Officer,
Provincial
Tourism
Council, SP
members and
the LCE

-Passing of
Resolution
Adopting the
Plan

DOT, LGUs with Best

and the
LCE

Provincial
Tourism
unorganized

Provincial
Tourism
Council
organized
and
functional

-Provincial
Tourism
Council
organized with
complete
membership
and functional

Fully
organized
and
functional
Provincial
Tourism
Council

Provincial
Tourism
Council

2016

150 K

Appointed
Provincial
Tourism
Officer
equipped
with
knowledge
and skills
in EcoTourism
Planning
and
Project
Developm
ent and
Manageme
nt

-Attendance to
trainings and
seminars in
Eco-Tourism
Planning and
Project
Development
and
Management

Provincial
Provincial
Tourism
Tourism
Officer
Officer
knowledgea
ble and
skilled in
Eco-Tourism
Planning and
Project
Developmen
t and
Managemen
t

2017

100K

200K

200K

LGU

PGO,
Provincial
Tourism
Office

LGU

Provincial
Tourism
Officer

Executive
Order/Resoluti
on Creating the
Board,
Appropriation
Ordinance

DOT, DILG

Competen
cy
Designate
d
Provincial
Tourism
Officer
lacks
technical
knowledg
e
and
skills
in
EcoTourism
Planning
and
Project
Developm
ent and

DOT

Managem
ent

Inadequat
e
knowledg
e and
skills on
tour
guiding
technique
s among
local tour
guides

-Value
Chain
Analysis
Tool

Tour
guiding
techniques
of local
tour guides
improved

World
class
tourism/h
Tourism/h ospitality
ospitality services
related
provided
services
to local
improved and
foreign
tourists

Capacity
Building for
Tour Guides
and Hospitality
providers such
as but limited
to:
-Tour Guiding
Techniques
-Basic Life
Support
-Multi-Lingual
Training
Program
-Geo Tagging
Training
-Hotel Facilities
Mgt.
-Food Service
Safety and
Sanitation
-Hospitality
Training

Capacitated
tour guides
on tour
guiding
techniques

Enactment and
implementatio
n of the

Provincial
Tourism
Code
enacted and

Improved/
world-class
services
provided to
local and
foreign
tourists

Local tour
guides

20172019

200K

250K

250K

LGU/D Provincial
OT
Tourism
Office

Appropriation
Ordinance

DOT, NGOs

20162019

200K

100K

100K

LGU

Enactment of
Tourism Code

DOT, LGUs with Best

Owners,
service
crews,
staff and
personnel
of tourism
hospitalit
y related
establish
ments/fac
ilities

Enabling
Policy
Absence
of
Provincial

Provincial
Tourism
Code
enacted

SP, PGO,
Provincial
Tourism
Office

SP, PGO,
Provincial
Tourism
Office

Tourism
Code

Managem
ent
Systems
Provincial
Tourism
Office
Citizens
Charter
needs
updating

and
implement
ed

Clientfocused
Citizens
Charter of
the
Provincial
Tourism
Office
updatdate
d and
implement
ed
Absence
Service
of
providers
standardiz guided
ed and
with
customer- standardiz
focused
ed and
Manual of customerOperation focused
s among
Manual of
service
Operations
providers

Knowled
ge &
learning

Provincial
Tourism Code

implemente
d

Updating and
implementatio
n of clientfocused
Citizens Charter

Clientfocused
Citizens
Charter

Provincial
Tourism
Office

2017

30K

LGU

Formulation of
standardized
and customerfocused
Manual of
Operations
among service
providers and
partners

Standardized
and
customerfocused
Manual of
Operations
among
service
providers
and partners

Service
Providers
and
partners
Provincial
Tourism
Office

2017

150K

LGU/D Service
OT
Providers and
partners

Provincial
Tourism
Office

CSC, DOT, DILG

Resolution
Adopting the
Manual of
Operations

DOT, LGUs with Best

Lack of
geotagged
and
updated
database
of ecotourism
sites and
inventory
of service
providers
Lack of
innovativ
e /best
practices
in ecotourism

Provincial
Tourism
Office has
geo-tagged
and
updated
database
of ecotourism
sites and
inventory
of service
providers
LGU Ecotourism
manageme
nt best
practices
replicated

Geo- Tagging
and updating of
database of
eco-tourism
sites

Geo-tagged
and updated
database
eco-tourism
sites

Inventory of
service
providers

Inventory of
Service
Providers

Benchmarking
of LGU best
practices on
eco-tourism

Replication
of best
practices on
eco-tourism

Replication of
best practices
on eco-tourism

Provincial
Tourism
Office
staff and
service
providers

2017

350K

Provincial
Tourism
Office

20172019

300K

400K

400K

LGU

Provincial
Tourism
Office

LGU

Provincial
Tourism
Office

Provincial
Tourism
Council

Provincial
Tourism
Council

Service
Providers

Service
Providers

DOST,DENR, DOT

Appropriation
Ordinance

DOT, DILG, LGUs with

Leaders
hip
Office
vision and
mission
need
revisiting
Lack of
strategic
plan

Office
vision and
mission
revisited

Revisiting office Office vision

Office
Conduct of
Strategic
office Strategic
Plan
Planning
formulated

Office
Strategic
Plan
formulated

Provincial
Tourism
Office

2017

10K

Provincial
Tourism
Office

2017

10K

Provincial
Tourism
Office

10K

10K

LGU

Provincial
Tourism
Office

DOT

Provincial
Tourism
Council
Linkaging
and
partnershi
p need to
be
establishe
d

Active
partnershi
p with
NGOs,CSOs
, NGAs

Entering into
MOAs and
MOUs with
partner NGOs,
CSOs, NGAs

MOAs and
MOUs with
partner
NGOs,
CSOs,NGAs

Provincial
Tourism
Office
Partner
NGOs,
CSOs,
NGAs

20172019

10K

10K

10K

LGU

Provincial
Tourism
Office
Provincial
Tourism
Council
SP, PGO

Resolution
Authorizing to
LCE to Enter
into MOA

DOT, CSOs, NGOs