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Bank." We Realized That Only A Single Minded Focus On Product Quality and Service Excellence

HDFC Bank was one of the first private sector banks established in India in 1994 as part of the Reserve Bank of India's liberalization of the banking industry. HDFC Bank began operations in 1995 with a mission to be a world-class Indian bank focused on product quality and service excellence. HDFC Bank is an India-based banking company with over 1400 branches, 3300 ATMs across 528 cities, and over 52,000 employees that provides commercial banking and treasury services.

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30 views

Bank." We Realized That Only A Single Minded Focus On Product Quality and Service Excellence

HDFC Bank was one of the first private sector banks established in India in 1994 as part of the Reserve Bank of India's liberalization of the banking industry. HDFC Bank began operations in 1995 with a mission to be a world-class Indian bank focused on product quality and service excellence. HDFC Bank is an India-based banking company with over 1400 branches, 3300 ATMs across 528 cities, and over 52,000 employees that provides commercial banking and treasury services.

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bjoshna
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© © All Rights Reserved
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Download as DOCX, PDF, TXT or read online on Scribd
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1.

INTRODUCTION
The Housing Development Finance Corporation Limited (HDFC) was amongst

the first

to

receive an 'in principle' approval from the Reserve Bank of India (RBI) to set up a bank in the
private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The
bank was

incorporated in August 1994 in the name of 'HDFC Bank Limited', with its

registered office in Mumbai, India. HDFC Bank commenced operations as a Scheduled


Commercial Bank in January 1995. HDFC is India's premier housing finance company and
enjoys an impeccable track record in India as well as in international markets. Since its
inception in 1977, the Corporation has maintained a consistent and healthy growth in its
operations to remain the market leader in mortgages. Its outstanding loan portfolio covers well
over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans
to different market segments and also has a large corporate client base for its housing related
credit facilities. With its experience in the financial markets, a strong market reputation,
large shareholder base and unique consumer franchise, HDFC was ideally positioned to promote
a bank in the Indian environment.
HDFC Bank began operations in 1995 with a simple mission : to be a World Class Indian
Bank. We realized that only a single minded focus on product quality and service excellence
would help us get there. Today, we are proud to say that we are well on our way towards that
goal.

HDFC Bank Limited (the Bank) is an India-based banking company engaged in providing a
range of banking and financial services, including commercial banking and treasury operations.
The Bank has a network of 1412 branches and 3295 automated teller machines (ATMs) in 528
cities and total employees is 52687.

2. Objectives of the Study

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