Quality Manual

of
Riggers Steeplejacks (PTY) LTD
RELEASE RECORD
Version
No.

Version
Date

27/10/2014

Description of change
Initial release

2
3
4
5

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Contents
Introduction.................................................................................................................................. 3
1

Scope................................................................................................................................... 3

References........................................................................................................................... 3

Terms and Definitions........................................................................................................... 4

3.1 Quality system.................................................................................................................... 4
3.2 Non conformance............................................................................................................... 4
3.3 Corrective actions.............................................................................................................. 4
3.4 Preventive actions.............................................................................................................. 4

4. Administration.......................................................................................................................... 5
4.1 Quality Management Policy................................................................................................5
4.2 Management Representative.............................................................................................5
4.3 Responsibility and Authority...............................................................................................6
4.4 Document Control.............................................................................................................. 6
4.5 Corrective/Preventive Action..............................................................................................6
Annexure A - Responsibilities & Authorities..............................................................................7
Annexure B NCR form........................................................................................................... 9
Annexure C - Document distribution record............................................................................10

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Introduction
Quality management systems are established to provide focus and direction within an
organisation; to have a positive impact on operational effectiveness resulting in a high quality
product or service.
This quality manual is a controlled document forming the framework of the quality management
system of Riggers Steeplejacks (PTY) LTD, and relates only to the rental division, BMUs,
projects and branch offices situated in KZN and Cape Town.

Scope

This quality manual applies to all employees engaged in the design, storage, servicing, delivery,
repair, installation, testing and operating of suspended access equipment and aluminium
towers.

References

The following is a list of core documents referenced throughout the Quality Management
System and/or used by the organisation:
Sans 51808
Sans 10295-1
Sans 10295-2
Occupational health and safety act
Construction regulations
Driven machinery regulations
Quality Manual (this document)

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Terms and Definitions

3.1 Quality system

The systematic methods used to eliminate or mitigate nonconformities in order to produce
products and services that meet or exceed the expectations of customers.

3.2 Non conformance

A non-conformance means that something went wrong a problem has occurred and needs to
be addressed. Non-conformances are addressed with corrective actions.
Non-conformance can be found in a service, a product, a process, from a supplier, or in the
system itself. It occurs when something does not meet the specifications or requirements in
some way. Those requirements might be defined by national standards, a customer, a
regulatory body, or in the internal procedures of the company.
A non-conformance could be identified through customer complaints, internal audits, external
audits, and incoming material inspection or simply during normal testing and inspection
activities.

3.3 Corrective actions

Corrective actions are reactive something has gone wrong and these are the actions taken to
deal with the problem. Non-conformances are resolved through corrective actions.
Corrective actions should eliminate the problem AND make sure it will not happen again, so the
corrective actions you take will also include the longer term actions you take to make sure the
problem will not occur again.
The problem might be identified in processes, materials, suppliers, the product, the service, the
workplace, or the management system itself.

3.4 Preventive actions

Preventive actions are pro-active something could go wrong and these are actions taken to
stop it from happening, or to stop it from becoming too severe.
In contrast, if something has already gone wrong, it is a non-conformance that is addressed with
corrective actions.

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

In order to identify risks that need preventive action, adequate monitoring and controls must be
in place in the quality system to assure that potential problems are identified and eliminated
before they happen.
If something in the quality system indicates that a possible problem may develop, a preventive
action must be implemented to avert it and then eliminate the potential situation.

4. Administration
4.1 Quality Management Policy
Riggers Steeplejacks (PTY) LTD has experience and expertise in the manufacture, assembly,
installation, repair and testing of suspended access equipment and aluminium towers. We
provide ongoing training to all staff members.
Each employee has a responsibility to demonstrate a continuing commitment to our policies and
procedures, ensuring that they are implemented and maintained across all of our activities.

4.2 Management Representative

The General Manager is hereby appointed as management representative for the purposes of
the quality management system.
The Management Representative has the full support of the CEO to establish, implement and
maintain the quality management system in order to ensure continued client satisfaction and
compliance with relevant SANS codes and legislation.

_________________________________________

Date: 27/10/2014

Endorsement of Quality Policy and

Management Representative by Director

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

4.3 Responsibility and Authority

Responsibility and authority of all employees involved is summarised in annexure A

4.4 Document Control

Each document shall have a footer reflecting:

Document number
Approving official
File number (filing system)
Revision (month and year)
Date printed (automated)
Page number

Date format for ALL documents shall be dd/mm/yyyy

The documents will be numbered for easy reference and use in the filing system, refer to
document RS-QMS-001 for exact number references.
Documents may be filed in printed or electronic form.
Where a controlled document is in printed form, it shall be reviewed and authorised before use,
identified by the dated signature of the management representative on the front cover/footnote.
Where a document has been superseded or updated, all controlled copies shall be replaced
and/or updated and superseded versions destroyed or deleted. If a superseded document is to
be kept for any reason, it shall be marked prominently as SUPERSEDED and filed/stored
separately to the current version.
Changes to documents shall be acknowledged by the custodian of the document via email to
the management representative confirming both receipt of the new/revised document and
removal from use of the superseded document.

4.5 Corrective/Preventive Action

Non-conformances shall be recorded using the NCR Form (see annexure B).
Complete the relevant sections of the form and forward to the Management Representative (see
section 4.2 above), responsible for maintaining a file of corrective and preventive actions, who
shall investigate appropriately, recording the results of the evaluation, including any cause
conclusion reached and actions taken to rectify or prevent further occurrence.
The contents of the corrective/preventive action file shall be considered when the quality system
is reviewed, to assess whether the nominated actions have been effective.

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Annexure A - Responsibilities & Authorities

Job Position

General
manager

Responsibilities

Allocation of
Reference Documents
& Forms

Management Representative

All documents listed

under section 2 of this
quality manual

Drafting policy on quality;

Ensuring resource documents are kept up to

date.

Recording customer complaints and nonconformances and implementing corrective

actions to prevent any recurrence.

Reviewing the ongoing suitability of the quality system.

Responsible for recording, filing and data entry.
Quality control inspections of all business
systems/departments.
Workshop
manager
Branch
manager

Quality control inspection and testing of:

NCR

Warehouse stock.

Delivery vehicle against delivery notes - before

delivery to site.

Delivery vehicle against collection/return notes

on return from site.

Workshop output.

Stores stock management.

Tools and equipment.

Time and attendance.

Vehicles and vehicle usage.

Implement corrective actions in own department.

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Job Position

Sales manager

Responsibilities

Allocation of
Reference Documents
& Forms

Quality control inspection and testing of:

NCR

Warehouse stock.

Delivery vehicle against delivery notes - before

delivery to site.

Delivery vehicle against collection/return notes

on return from site.

Workshop output.

Store stock management.

Tools and equipment.

Site installations subcontractor compliance.

Implement corrective actions in own department.

Service
manager

Quality control inspection and testing of:

NCR

Warehouse stock.

Delivery vehicle against delivery notes - before

delivery to site.

Delivery vehicle against collection/return notes

on return from site.

Workshop output.

Store stock management.

Tools and equipment.

Site installations subcontractor compliance.

Vehicles and vehicle usage.

Implement corrective actions in own department.

Safety officer

Document Nr
RS-QMS-002

Safety compliance.

Approving Official
B Randall

NCR

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Annexure B NCR form

NCR Non Conformance report

Originator name:

Date:

Department:

Responsible
manager:

Quality check of which activity/department?

Description of non-conformance: (i.e. missing bolts, incorrect wiring, faulty limit)

Type of non-conformance:

Safety

Quality

Lack of management controls

Lack of supervision

Lack of
skill/training

Inadequate procedures

Deliberate deviation from rule

Other: Explain

Root cause? (tick)

Did this non-conformance reach the client? If so, who, when and where?

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

Corrective/Preventive action plan:

Responsible
manager

Date

Management representative comments:

Closing the non-conformance (Corrective action has been completed)

Date:
Responsible manager signature:

Management representative signature:

Date:

Annexure C - Document distribution record

Document No.
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002
RS-QMS-002

Revision No.
1
1
1
1
1
1
1
1
1
1

Document Nr
RS-QMS-002

Approving Official
B Randall

Distributed to
B Randall
H Wessels
J Herselman
E Redelinghuys
A J Grobler
J Grimbeek
W Porter
Q Pretorius
L Oosthuizen
J Coetzer
File no
QMS 1

Revision
10/2014

Date
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014
27/10/2014

Withdrawn on

Date

Page Nr

30 May 2016

10

Document Nr
RS-QMS-002

Approving Official
B Randall

File no
QMS 1

Revision
10/2014

Date

Page Nr

30 May 2016

11