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IBM x3250 m4 Server

IBM Server Manual

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0% found this document useful (0 votes)

564 views

IBM x3250 m4 Server

IBM Server Manual

Uploaded by

Ivan Garcia

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 558

System x3250 M4
Type 2583

Installation and Service Guide

System x3250 M4
Type 2583

Installation and Service Guide

Note
Before using this information and the product it supports, read the general information in
Appendix D, Getting help and technical assistance, on page 519, Notices on page 523, the
Warranty Information document, and the Safety Information and Environmental Notices and User Guide
documents on the IBM Documentation CD.

Thirteenth Edition (September 2014)

Copyright IBM Corporation 2014.
US Government Users Restricted Rights Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
Safety . . . . . . . . . . . . . . . vii
Guidelines for trained service technicians . . . . ix
Inspecting for unsafe conditions . . . . . . ix
Guidelines for servicing electrical equipment . . x
Safety statements . . . . . . . . . . . . xi

Chapter 1. The IBM System x3250 M4

Type 2583 server . . . . . . . . . . . 1
The IBM System x Documentation CD . .
Hardware and software requirements .
The Documentation Browser . . . .
Related documentation . . . . . . .
Notices and statements in this document .
Server features and specifications . . .
What your server offers. . . . . . .
Reliability, availability, and serviceability
IBM Systems Director . . . . . . .
Server controls, LEDs, and power . . .
Front view. . . . . . . . . .
Rear view . . . . . . . . . .
Server power features . . . . . .
Turning on the server . . . . .
Turning off the server . . . . .

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Chapter 2. Installing optional devices

Instructions for IBM Business Partners . .
Sending DSA data to IBM . . . . . .
Server components . . . . . . . . .
System-board internal connectors . . .
System-board external connectors . . .
System-board switches and jumpers . .
System-board LEDs. . . . . . . .
PCI riser-card assembly connectors . .
Installing a memory module. . . . . .
Unbuffered DIMMs (UDIMMs) . . . .
Installing drives . . . . . . . . . .
Installing a simple-swap hard disk drive
Installing a hot-swap hard disk drive . .
Installing an optional DVD drive . . .
Installation guidelines . . . . . . . .
System reliability guidelines . . . . .
Working inside the server with the power
Handling static-sensitive devices . . .
Removing the cover . . . . . . . .
Removing the air baffle . . . . . . .
Removing the PCI riser-card assembly . .
Installing a system fan. . . . . . . .
Installing drives . . . . . . . . . .
Installing a hot-swap hard disk drive . .
Installing a simple-swap hard disk drive
Installing the optional DVD drive . . .
Memory module installation. . . . . .
Unbuffered DIMMs (UDIMMs) . . . .
Installing a DIMM . . . . . . . .
Installing an adapter . . . . . . . .
Copyright IBM Corp. 2014

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Installing a ServeRAID adapter . . . .

Installing a hot-swap power supply . .
Completing the installation . . . . .
Replacing the PCI riser-card assembly
Replacing the air baffle . . . . .
Replacing the cover. . . . . . .
Connecting the cables . . . . . .
Updating the server configuration . .

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Chapter 3. Configuration information

and instructions. . . . . . . . . . . 69
Updating the firmware . . . . . . . . . .
Configuring the server. . . . . . . . . . .
Using the ServerGuide Setup and Installation CD
ServerGuide features . . . . . . . . .
Setup and configuration overview . . . . .
Typical operating-system installation . . . .
Installing your operating system without
using ServerGuide . . . . . . . . . .
Using the Setup utility. . . . . . . . . .
Starting the Setup utility . . . . . . . .
Setup utility menu choices . . . . . . .
Passwords . . . . . . . . . . . . .
Using the Boot Manager . . . . . . . . .
Starting the backup server firmware . . . . .
The UpdateXpress System Pack Installer . . . .
Changing the Power Policy option to the default
settings after loading UEFI defaults . . . . .
Using the Integrated Management Module II
(IMM2) . . . . . . . . . . . . . . .
Using the remote presence and blue-screen
capture features . . . . . . . . . . . .
Obtaining the IMM host name . . . . . .
Obtaining the IP address for the IMM . . .
Logging on to the web interface . . . . .
Using the embedded hypervisor . . . . . .
Configuring the Ethernet controller . . . . .
Enabling Features on Demand Ethernet software
Enabling Features on Demand RAID software . .
Configuring RAID arrays . . . . . . . . .
IBM Advanced Settings Utility program . . . .
Updating IBM Systems Director . . . . . .
Installing a newer version . . . . . . .
Installing updates with your management
server is connected to the Internet . . . . .
Installing updates with your management
server is not connected to the Internet . . .
Updating the Universal Unique Identifier (UUID)
Updating the DMI/SMBIOS data . . . . . .

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Chapter 4. Troubleshooting . . . . . . 97
Start here . . . . . . . . . . . . . . . 97
Diagnosing a problem . . . . . . . . . . 97
Undocumented problems . . . . . . . . . 99
Service bulletins . . . . . . . . . . . . 100

iii

Checkout procedure . . . . . . . . . . .
About the checkout procedure. . . . . . .
Performing the checkout procedure . . . . .
Diagnostic tools . . . . . . . . . . . .
Error LEDs . . . . . . . . . . . . .
Power-supply LEDs . . . . . . . . . .
System pulse LEDs . . . . . . . . . .
Event logs . . . . . . . . . . . . .
Viewing event logs through the Setup utility
Viewing event logs without restarting the
server . . . . . . . . . . . . . .
Clearing the event logs . . . . . . . .
POST . . . . . . . . . . . . . . .
IBM Dynamic System Analysis . . . . . .
DSA editions . . . . . . . . . . .
Running DSA Preboot diagnostic programs
Diagnostic text messages . . . . . . .
Viewing the test log results and transferring
the DSA collection . . . . . . . . . .
Automated service request (call home) . . . . .
IBM Electronic Service Agent . . . . . . .
Error messages . . . . . . . . . . . . .
Troubleshooting by symptom . . . . . . . .
General problems . . . . . . . . . . .
Hard disk drive problems . . . . . . . .
DVD drive problems . . . . . . . . . .
Intermittent problems . . . . . . . . .
Keyboard, mouse, or USB-device problems . .
Memory problems . . . . . . . . . . .
Microprocessor problems . . . . . . . .
Monitor problems . . . . . . . . . . .
Network connection problems . . . . . . .
Optional-device problems . . . . . . . .
Power problems . . . . . . . . . . .
Serial port problems . . . . . . . . . .
ServerGuide problems . . . . . . . . .
Software problems. . . . . . . . . . .
Universal Serial Bus (USB) port problems . . .
Solving power problems. . . . . . . . . .
Solving Ethernet controller problems . . . . .
Solving undetermined problems . . . . . . .
Problem determination tips. . . . . . . . .
Recovering the server firmware (UEFI update
failure) . . . . . . . . . . . . . . .
In-band manual recovery method . . . . .
In-band automated boot recovery method . . .
Out-of-band method . . . . . . . . . .
Automated boot recovery (ABR) . . . . . . .
Nx-boot failure . . . . . . . . . . . . .

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Chapter 5. Parts listing, IBM System

x3250 M4 Type 2583 . . . . . . . . 139
Replaceable server components .
Power cords . . . . . . . .

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Chapter 6. Removing and replacing

components . . . . . . . . . . . . 147
Returning a device or component . . . .
Removing and replacing server components .
Removing and replacing Tier 1 CRUs . . .

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System x3250 M4 Type 2583: Installation and Service Guide

Removing the cover . . . . . . . .

Replacing the cover . . . . . . . .
Removing the bezel . . . . . . . .
Replacing the bezel . . . . . . . .
Removing the air baffle . . . . . . .
Replacing the air baffle . . . . . . .
Removing the PCI riser-card assembly . .
Replacing the PCI riser-card assembly . .
Removing an adapter. . . . . . . .
Replacing an adapter . . . . . . . .
Removing a ServeRAID adapter . . . .
Replacing a ServeRAID adapter . . . .
Removing a simple-swap hard disk drive .
Replacing a simple-swap hard disk drive .
Removing a hot-swap hard disk drive . .
Replacing a hot-swap hard disk drive . .
Removing the optional DVD drive . . .
Replacing the optional DVD drive . . .
Removing a DIMM . . . . . . . .
Memory module installation . . . . .
Unbuffered DIMMs (UDIMMs) . . .
Installing a DIMM. . . . . . . .
Removing a system fan . . . . . . .
Replacing a system fan . . . . . . .
Removing the system battery . . . . .
Replacing the system battery . . . . .
Removing a hot-swap power supply . .
Replacing a hot-swap power supply . . .
Removing and replacing Tier 2 CRUs . . .
Removing the DVD drive cable . . . .
Replacing the DVD drive cable . . . .
Removing the operator information panel
assembly . . . . . . . . . . . .
Replacing the operator information panel
assembly . . . . . . . . . . . .
Removing the simple-swap hard disk drive
backplate assembly . . . . . . . .
Replacing the simple-swap hard disk drive
backplate assembly . . . . . . . .
Replacing software RAID simple-swap hard
disk drive backplate with hardware RAID
simple-swap hard disk drive backplate . .
Removing the hot-swap hard disk drive
backplane . . . . . . . . . . .
Replacing the hot-swap hard disk drive
backplane . . . . . . . . . . .
Removing and replacing structural parts . .
Removing the fixed power supply . . .
Replacing the fixed power supply . . .
Removing the 240 VA safety cover . . .
Replacing the 240 VA safety cover . . .
Removing the power paddle card . . .
Replacing the power paddle card. . . .
Removing a microprocessor and heat sink .
Replacing a microprocessor and heat sink .
Thermal grease . . . . . . . . . .
Removing the system board . . . . .
Replacing the system board . . . . .

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Appendix A. Integrated Management

Module II (IMM2) error messages . . . 229
IMM Events that automatically notify Support .

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Software service and support .

Hardware service and support
IBM Taiwan product service .

Appendix B. UEFI (POST) error codes

369

Notices . . . . . . . . . . . . . . 523

Appendix C. DSA diagnostic test

results . . . . . . . . . . . . . . 383
DSA Broadcom network test results .
DSA Brocade test results. . . . .
DSA checkpoint panel test results .
DSA CPU stress test results. . . .
DSA Emulex adapter test results . .
DSA EXA port ping test results . .
DSA hard drive test results . . . .
DSA Intel network test results . . .
DSA LSI hard drive test results . .
DSA Mellanox adapter test results .
DSA memory isolation test results .
DSA memory stress test results . .
DSA Nvidia GPU test results . . .
DSA optical drive test results . . .
DSA system management test results
DSA tape drive test results . . . .

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Appendix D. Getting help and

technical assistance . . . . . . . . 519
Before you call . . . . . . . . . . . . .
Using the documentation . . . . . . . . .
Getting help and information from the World Wide
Web . . . . . . . . . . . . . . . .
How to send DSA data to IBM . . . . . . .
Creating a personalized support web page . . .

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Trademarks . . . . . . . . . . . . . .
Important notes . . . . . . . . . . . .
Particulate contamination . . . . . . . . .
Documentation format . . . . . . . . . .
Telecommunication regulatory statement . . . .
Electronic emission notices . . . . . . . . .
Federal Communications Commission (FCC)
statement. . . . . . . . . . . . . .
Industry Canada Class A emission compliance
statement. . . . . . . . . . . . . .
Avis de conformit la rglementation
d'Industrie Canada . . . . . . . . . .
Australia and New Zealand Class A statement
European Union EMC Directive conformance
statement. . . . . . . . . . . . . .
Germany Class A statement . . . . . . .
Japan VCCI Class A statement. . . . . . .
Japan Electronics and Information Technology
Industries Association (JEITA) statement . . .
Korea Communications Commission (KCC)
statement. . . . . . . . . . . . . .
Russia Electromagnetic Interference (EMI) Class
A statement . . . . . . . . . . . . .
People's Republic of China Class A electronic
emission statement . . . . . . . . . .
Taiwan Class A compliance statement . . . .

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Index . . . . . . . . . . . . . . . 533

Contents

System x3250 M4 Type 2583: Installation and Service Guide

Safety
Before installing this product, read the Safety Information.

Antes de instalar este produto, leia as Informaes de Segurana.

Ls sikkerhedsforskrifterne, fr du installerer dette produkt.

Lees voordat u dit product installeert eerst de veiligheidsvoorschriften.
Ennen kuin asennat tmn tuotteen, lue turvaohjeet kohdasta Safety Information.
Avant d'installer ce produit, lisez les consignes de scurit.
Vor der Installation dieses Produkts die Sicherheitshinweise lesen.

Prima di installare questo prodotto, leggere le Informazioni sulla Sicurezza.

Copyright IBM Corp. 2014

vii

Les sikkerhetsinformasjonen (Safety Information) fr du installerer dette produktet.

Antes de instalar este produto, leia as Informaes sobre Segurana.

Antes de instalar este producto, lea la informacin de seguridad.

Ls skerhetsinformationen innan du installerar den hr produkten.

Bu rn kurmadan nce gvenlik bilgilerini okuyun.

viii

System x3250 M4 Type 2583: Installation and Service Guide

Guidelines for trained service technicians

This section contains information for trained service technicians.

Inspecting for unsafe conditions

Use this information to help you identify potential unsafe conditions in an IBM
product that you are working on.
Each IBM product, as it was designed and manufactured, has required safety items
to protect users and service technicians from injury. The information in this section
addresses only those items. Use good judgment to identify potential unsafe
conditions that might be caused by non-IBM alterations or attachment of non-IBM
features or optional devices that are not addressed in this section. If you identify
an unsafe condition, you must determine how serious the hazard is and whether
you must correct the problem before you work on the product.
Consider the following conditions and the safety hazards that they present:
v Electrical hazards, especially primary power. Primary voltage on the frame can
cause serious or fatal electrical shock.
v Explosive hazards, such as a damaged CRT face or a bulging capacitor.
v Mechanical hazards, such as loose or missing hardware.
To inspect the product for potential unsafe conditions, complete the following
steps:
1. Make sure that the power is off and the power cords are disconnected.
2. Make sure that the exterior cover is not damaged, loose, or broken, and observe
any sharp edges.
3. Check the power cords:
v Make sure that the third-wire ground connector is in good condition. Use a
meter to measure third-wire ground continuity for 0.1 ohm or less between
the external ground pin and the frame ground.
v Make sure that the power cords are the correct type.
v Make sure that the insulation is not frayed or worn.
4. Remove the cover.
5. Check for any obvious non-IBM alterations. Use good judgment as to the safety
of any non-IBM alterations.
6. Check inside the system for any obvious unsafe conditions, such as metal
filings, contamination, water or other liquid, or signs of fire or smoke damage.
7. Check for worn, frayed, or pinched cables.
8. Make sure that the power-supply cover fasteners (screws or rivets) have not
been removed or tampered with.

Safety

Guidelines for servicing electrical equipment

Observe these guidelines when you service electrical equipment.
v Check the area for electrical hazards such as moist floors, nongrounded power
extension cords, and missing safety grounds.
v Use only approved tools and test equipment. Some hand tools have handles that
are covered with a soft material that does not provide insulation from live
electrical current.
v Regularly inspect and maintain your electrical hand tools for safe operational
condition. Do not use worn or broken tools or testers.
v Do not touch the reflective surface of a dental mirror to a live electrical circuit.
The surface is conductive and can cause personal injury or equipment damage if
it touches a live electrical circuit.
v Some rubber floor mats contain small conductive fibers to decrease electrostatic
discharge. Do not use this type of mat to protect yourself from electrical shock.
v Do not work alone under hazardous conditions or near equipment that has
hazardous voltages.
v Locate the emergency power-off (EPO) switch, disconnecting switch, or electrical
outlet so that you can turn off the power quickly in the event of an electrical
accident.
v Disconnect all power before you perform a mechanical inspection, work near
power supplies, or remove or install main units.
v Before you work on the equipment, disconnect the power cord. If you cannot
disconnect the power cord, have the customer power-off the wall box that
supplies power to the equipment and lock the wall box in the off position.
v Never assume that power has been disconnected from a circuit. Check it to
make sure that it has been disconnected.
v If you have to work on equipment that has exposed electrical circuits, observe
the following precautions:
Make sure that another person who is familiar with the power-off controls is
near you and is available to turn off the power if necessary.
When you work with powered-on electrical equipment, use only one hand.
Keep the other hand in your pocket or behind your back to avoid creating a
complete circuit that could cause an electrical shock.
When you use a tester, set the controls correctly and use the approved probe
leads and accessories for that tester.
Stand on a suitable rubber mat to insulate you from grounds such as metal
floor strips and equipment frames.
v Use extreme care when you measure high voltages.
v To ensure proper grounding of components such as power supplies, pumps,
blowers, fans, and motor generators, do not service these components outside of
their normal operating locations.
v If an electrical accident occurs, use caution, turn off the power, and send another
person to get medical aid.

System x3250 M4 Type 2583: Installation and Service Guide

Safety statements
These statements provide the caution and danger information that is used in this
documentation.
Important:
Each caution and danger statement in this documentation is labeled with a
number. This number is used to cross reference an English-language caution or
danger statement with translated versions of the caution or danger statement in
the Safety Information document.
For example, if a caution statement is labeled Statement 1, translations for that
caution statement are in the Safety Information document under Statement 1.
Be sure to read all caution and danger statements in this documentation before you
perform the procedures. Read any additional safety information that comes with
your system or optional device before you install the device.

Statement 1

DANGER
Electrical current from power, telephone, and communication cables is
hazardous.
To avoid a shock hazard:
v Do not connect or disconnect any cables or perform installation,
maintenance, or reconfiguration of this product during an electrical storm.
v Connect all power cords to a properly wired and grounded electrical outlet.
v Connect to properly wired outlets any equipment that will be attached to
this product.
v When possible, use one hand only to connect or disconnect signal cables.
v Never turn on any equipment when there is evidence of fire, water, or
structural damage.
v Disconnect the attached power cords, telecommunications systems,
networks, and modems before you open the device covers, unless
instructed otherwise in the installation and configuration procedures.
v Connect and disconnect cables as described in the following table when
installing, moving, or opening covers on this product or attached devices.

To Connect:

To Disconnect:

1. Turn everything OFF.

2. First, attach all cables to devices.

2. First, remove power cords from outlet.

3. Attach signal cables to connectors.

3. Remove signal cables from connectors.

4. Attach power cords to outlet.

4. Remove all cables from devices.

5. Turn device ON.

Safety

Statement 2

Statement 3

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable parts
inside the device.
v Use of controls or adjustments or performance of procedures other than those
specified herein might result in hazardous radiation exposure.

xii

System x3250 M4 Type 2583: Installation and Service Guide

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following.
Laser radiation when open. Do not stare into the beam, do not view directly
with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1

Statement 4

CAUTION:
Use safe practices when lifting.

18 kg (39.7 lb)

32 kg (70.5 lb)

55 kg (121.2 lb)

Statement 5

CAUTION:
The power control button on the device and the power switch on the power
supply do not turn off the electrical current supplied to the device. The device
also might have more than one power cord. To remove all electrical current from
the device, ensure that all power cords are disconnected from the power source.

2
1

Safety

xiii

Statement 6

CAUTION:
If you install a strain-relief bracket option over the end of the power cord that is
connected to the device, you must connect the other end of the power cord to an
easily accessible power source.

Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Statement 11

CAUTION:
The following label indicates sharp edges, corners, or joints nearby.

Statement 12

xiv

System x3250 M4 Type 2583: Installation and Service Guide

CAUTION:
The following label indicates a hot surface nearby.

Statement 13

DANGER
Overloading a branch circuit is potentially a fire hazard and a shock hazard
under certain conditions. To avoid these hazards, ensure that your system
electrical requirements do not exceed branch circuit protection requirements.
Refer to the information that is provided with your device for electrical
specifications.

Statement 15

CAUTION:
Make sure that the rack is secured properly to avoid tipping when the server
unit is extended.

Statement 17

CAUTION:
The following label indicates moving parts nearby.

Statement 26

Safety

CAUTION:
Do not place any object on top of rack-mounted devices.

Statement 27

CAUTION:
Hazardous moving parts are nearby.

xvi

System x3250 M4 Type 2583: Installation and Service Guide

Chapter 1. The IBM System x3250 M4 Type 2583 server

This Installation and Service Guide contains information and instructions for setting
up yourIBM System x3250 M4 Type 2583 server, instructions for installing some
optional devices, cabling and configuring the server, removing and replacing
devices, and diagnostics and troubleshooting information.
In addition to the instructions in Chapter 2, Installing optional devices, on page
21 for installing optional hardware devices, updating firmware and device drivers,
and completing the installation, IBM Business Partners must also complete the
steps in Instructions for IBM Business Partners on page 22.
The IBM System x3250 M4 Type 2583 server is a 1-U1-high rack model server for
high-volume network transaction processing. This high-performance, dual-core or
quad-core server is ideally suited for networking environments that require
superior microprocessor performance, input/output (I/O) flexibility, and high
manageability.
Performance, ease of use, reliability, and expansion capabilities were key
considerations in the design of the server. These design features make it possible
for you to customize the system hardware to meet your needs today and provide
flexible expansion capabilities for the future.
The server comes with a limited warranty. For information about the terms of the
warranty and getting service and assistance, see the IBM Warranty Information
document that comes with the server.
The server contains IBM X-Architecture next generation technologies, which help
increase performance and reliability. For more information, see What your server
offers on page 9 and Reliability, availability, and serviceability on page 12.
You can obtain up-to-date information about the server and other IBM server
products at http://www.ibm.com/systems/x. At http://www.ibm.com/
supportportal, you can create a personalized support page by identifying IBM
products that are of interest to you. From this personalized page, you can subscribe
to weekly email notifications about new technical documents, search for
information and downloads, and access various administrative services.
If you participate in the IBM client reference program, you can share information
about your use of technology, best practices, and innovative solutions; build a
professional network; and gain visibility for your business. For more information
about the IBM client reference program, see http://www.ibm.com/ibm/
clientreference/.
If firmware and documentation updates are available, you can download them
from the IBM website. The server might have features that are not described in the
documentation that comes with the server, and the documentation might be
updated occasionally to include information about those features, or technical

1. Racks are measured in vertical increments of 4.45 cm (1.75 inches) each. Each increment is called a "U." A 1-U-high device is 1.75
inches tall
Copyright IBM Corp. 2014

updates might be available to provide additional information that is not included

in the server documentation. To check for updates, go to http://www.ibm.com/
supportportal.
Record information about the server in the following table.

Product name
Machine type
Model number
Serial number

IBM System x3250 M4 Type 2583 server

Type 2583
_____________________________________________
_____________________________________________

The model number and serial number are on the ID label on the front of the
server, as shown in the following illustration.
Note: The illustrations in this document might differ slightly from your hardware.

ID label

Figure 1. ID label on the front of the server

In addition, the system service label, which is on the cover of the server, provides a
QR code for mobile access to service information. You can scan the QR code using
a QR code reader and scanner with a mobile device and get quick access to the
IBM Service Information website. The IBM Service Information website provides
additional information for parts installation and replacement videos, and error
codes for server support.
The following illustration shows the QR code (ibm.co/1bdLt6K):

Figure 2. QR code

You can download the IBM ServerGuide Setup and Installation CD to help you
configure the hardware, install device drivers, and install the operating system.
For a list of supported optional devices for the server, see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us.
See the Rack Installation Instructions document on the IBM System x Documentation
CD for complete rack installation and removal instructions.

System x3250 M4 Type 2583: Installation and Service Guide

The IBM System x Documentation CD

The IBM System x Documentation CD contains documentation for the server in
Portable Document Format (PDF) and includes the IBM Documentation Browser to
help you find information quickly.

Hardware and software requirements

The hardware and software requirements of the IBM System x Documentation CD.
The IBM System x Documentation CD requires the following minimum hardware
and software:
v Microsoft Windows XP, Windows 2000, or Red Hat Linux
v 100 MHz microprocessor
v 32 MB of RAM
v Adobe Acrobat Reader 3.0 (or later) or xpdf, which comes with Linux operating
systems

The Documentation Browser

Use the Documentation Browser to browse the contents of the CD, read brief
descriptions of the documents, and view documents, using Adobe Acrobat Reader
or xpdf.
The Documentation Browser automatically detects the regional settings in use in
your server and displays the documents in the language for that region (if
available). If a document is not available in the language for that region, the
English-language version is displayed.
Use one of the following procedures to start the Documentation Browser:
v If Autostart is enabled, insert the CD into the CD or DVD drive. The
Documentation Browser starts automatically.
v If Autostart is disabled or is not enabled for all users, use one of the following
procedures:
If you are using a Windows operating system, insert the CD into the CD or
DVD drive and click Start > Run. In the Open field, type:
e:\win32.bat

where e is the drive letter of the CD or DVD drive, and click OK.
If you are using Red Hat Linux, insert the CD into the CD or DVD drive;
then, run the following command from the /mnt/cdrom directory:
sh runlinux.sh

Select the server from the Product menu. The Available Topics list displays all the
documents for the server. Some documents might be in folders. A plus sign (+)
indicates each folder or document that has additional documents under it. Click
the plus sign to display the additional documents.
When you select a document, a description of the document is displayed under
Topic Description. To select more than one document, press and hold the Ctrl key
while you select the documents. Click View to view the selected document or
documents in Acrobat Reader or xpdf. If you selected more than one document, all
the selected documents are opened in Acrobat Reader or xpdf.

Chapter 1. The IBM System x3250 M4 Type 2583 server

To search all the documents, type a word or word string in the Search field and
click Search. The documents in which the word or word string appears are listed
in order of the most occurrences. Click a document to view it, and press Crtl+F to
use the Acrobat search function, or press Alt+F to use the xpdf search function
within the document.
Click Help for detailed information about using the Documentation Browser.

Related documentation
This Installation and Service Guide contains general information about the server
including how to set up and cable the server, how to install supported optional
devices, how to configure the server, and information to help you solve problems
yourself and information for service technicians.
The following documentation also comes with the server:
v Environmental Notices and User Guide
This document is in PDF format on the IBM System x Documentation CD. It
contains translated environmental notices.
v IBM License Agreement for Machine Code
This document is in PDF on the IBM System x Documentation CD. It provides
translated versions of the IBM License Agreement for Machine Code for your server.
v IBM Warranty Information
This document is in printed format and comes with the server. It contains
warranty terms and a pointer to the IBM Statement of Limited Warranty on the
IBM website.
v Licenses and Attributions Document
This document is in PDF on the IBM System x Documentation CD. It provides the
open source notices.
v Rack Installation Instructions
This printed document contains instructions for installing the server in a rack.
v Safety Information
This document is in PDF on the IBM System x Documentation CD. It contains
translated caution and danger statements. Each caution and danger statement
that appears in the documentation has a number that you can use to locate the
corresponding statement in your language in the Safety Information document.
Depending on the server model, additional documentation might be included on
the IBM System x Documentation CD.
The System x and BladeCenter Tools Center is an online information center that
contains information about tools for updating, managing, and deploying firmware,
device drivers, and operating systems. The System x and BladeCenter Tools Center
is at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOLCENTER.
The server might have features that are not described in the documentation that
you received with the server. The documentation might be updated occasionally to
include information about those features, or technical updates might be available
to provide additional information that is not included in the server documentation.
These updates are available from the IBM website. To check for updated
documentation and technical updates, go to http://www.ibm.com/supportportal.

System x3250 M4 Type 2583: Installation and Service Guide

Notices and statements in this document

The caution and danger statements in this document are also in the multilingual
Safety Information document, which is on the IBM System x Documentation CD. Each
statement is numbered for reference to the corresponding statement in your
language in the Safety Information document.
The following notices and statements are used in this document:
v Note: These notices provide important tips, guidance, or advice.
v Important: These notices provide information or advice that might help you
avoid inconvenient or problem situations.
v Attention: These notices indicate potential damage to programs, devices, or data.
An attention notice is placed just before the instruction or situation in which
damage might occur.
v Caution: These statements indicate situations that can be potentially hazardous
to you. A caution statement is placed just before the description of a potentially
hazardous procedure step or situation.
v Danger: These statements indicate situations that can be potentially lethal or
extremely hazardous to you. A danger statement is placed just before the
description of a potentially lethal or extremely hazardous procedure step or
situation.

Chapter 1. The IBM System x3250 M4 Type 2583 server

Server features and specifications

The following information is a summary of the features and specifications of the
server. Depending on the model, some features might not be available, or some
specifications might not apply.
Table 1. Server features and specifications
Microprocessor (depending on the
model):

Memory:

Integrated functions:

v UltraSlim DVD-ROM combo

v Integrated Management Module II

(IMM2), which consolidates
multiple management functions in
a single chip

v Supports one Intel quad-core (Xeon v Multi-burner

E3-1200 series) or dual-core
(Pentium G850, or Core i3 series)
Hard disk drive expansion bays
processor
(depending on the model):
v Multi-chip Package processor
One of the following configurations:
architecture
v Four 2.5-inch simple-swap SAS
v Designed for LGA 1155 socket
hard disk drive bays
v Scalable up to four cores
v Four 2.5-inch hot-swap SAS hard
v 32 KB instruction L1 cache, 32 KB
disk drive bays
data L1 cache, 256 KB
instruction/data L2 cache, and up v Two 3.5-inch simple-swap SATA
hard disk drive bays
to 8 MB L3 cache that is shared
among the cores
Attention: As a general
v Support for Intel Extended
consideration, do not mix standard
Memory 64 Technology (EM64T)
512-byte and advanced 4-KB format
drives in the same RAID array
Note:
because it might lead to potential
v Use the Setup utility to determine performance issues.
the type and speed of the
Note: 3TB hard disk drives are not
microprocessors in the server
supported in OS 4690.
v For a list of supported
PCI expansion slots:
microprocessors, see
http://www.ibm.com/systems/
Supports two PCI riser slots on the
info/x86servers/serverproven/
riser card:
compat/us.
v Slot 1 is dedicated for
Memory:
ServeRAID-10il V2 SAS/SATA
controller
v Minimum: 1 GB
v Maximum: 32 GB
v Types: PC3L-12800 (single-rank or
dual-rank), 1333 or 1600 MHz,
ECC, DDR3 unbuffered SDRAM
DIMMs only
v Connectors: Four dual inline
memory module (DIMM)
connectors, two-way interleaved
v Sizes: 1 GB (single-rank), 2 GB
(single-rank), 4 GB (dual-rank),
and 8 GB (dual-rank)

v Slot 2 supports one PCI Express

Gen2 x8 half-length, full-height
adapter
Power supply (depending on the
model):
v One fixed 300-watt power supply
v Up to two hot-swap 460-watt
power supplies for redundancy
Fan:The server comes standard with
four speed-controlled fans.

System x3250 M4 Type 2583: Installation and Service Guide

v Intel 82574L Gb Ethernet controller

with TCP/IP Offload Engine (TOE)
and Wake on LAN support
v Six Universal Serial Bus (USB) 2.0
ports (two front and four rear)
v Two Ethernet ports
v Six-port integrated SATA controller
v One serial port
v One VGA port
RAID controllers (depending on the
model):
v Software RAID capabilities that
support RAID levels 0, 1, and 10
v ServeRAID-BR10il v2 SAS/SATA
adapter that provides RAID levels
0, 1, and 10

Table 1. Server features and specifications (continued)

RAID controllers (depending on the Video controller (integrated into
model):
IMM2):
v Software RAID capabilities that
support RAID levels 0, 1, and 10

v Matrox G200

v ServeRAID-BR10il v2 SAS/SATA
adapter that provides RAID levels
0, 1, and 10

v Avocent Digital Video

Compression

Acoustical noise emissions:

v Sound power, idling: 6.5 bels
maximum
v Sound power, operating: 6.5 bels
maximum

v SVGA compatible video controller

v Video memory is not expandable

Note: Maximum video resolution is
1600 x 1200 at 75 Hz.
Size:
v 1U
v Height: 43 mm (1.69 inches)

Environment:

v Depth: 575.8 mm (22.67 inches)

v Air temperature:
Server on: 10C to 35C (50.0F
to 95.0F); altitude: 0 to 914.4 m
(3000 ft)
Server on: 10C to 32C (50.0F
to 89.6F); altitude: 914.4 m
(3000 ft) to 2133.6 m (7000 ft)

v Width:
439 mm (17.28 inches) (without
rack brackets)
478 mm (18.82 inches) (with
rack brackets)
v Maximum weight: 10.67 kg (23.53
lb) depending on your
configuration

Server on: 10C to 28C (50.0F

to 83F); altitude: 2133.6 m (7000
ft) to 3050 m (10000 ft)
Heat output:
Server off: 10C to 43C (50F to
Approximate heat output:
109.4F)
Shipping: -40C to 60C (-40F
to 140F)
Server on: 8% to 80%
Server off: 8% to 80%

Electrical input:

v Particulate contamination:
Attention: Airborne particulates
and reactive gases acting alone or
in combination with other
environmental factors such as
humidity or temperature might
pose a risk to the server. For
information about the limits for
particulates and gases, see
Particulate contamination.

1. Power consumption and heat

output vary depending on the
number and type of optional
features installed and the
power-management optional
features in use.
2. The sound levels were measured
in controlled acoustical
environments according to the
procedures specified by the
American National Standards
Institute (ANSI) S12.10 and ISO
7779 and are reported in
accordance with ISO 9296. Actual
sound-pressure levels in a given
location might exceed the average
values stated because of room
reflections and other nearby noise
sources. The noise emission level
stated in the declared (upper
limit) sound-power level, in bels,
for a random sample of system.
3. There is no keyboard connector or
mouse connector on the server.
You can connect a USB keyboard
and USB mouse to the server by
using the USB connectors.

v Minimum configuration: 130 BTU

per hour (38 watts)
v Maximum configuration: 1720 BTU
per hour (504 watts)

v Humidity:

Note:

v Sine-wave input (50-60 Hz)

required
v Input voltage low range:
Minimum: 100 V AC
Maximum: 127 V AC
v Input voltage high range:
Minimum: 200 V AC
Maximum: 240 V AC
v Input kilovolt-amperes (kVA),
approximately:
Minimum: 0.038 kVA
Maximum: 0.504 kVA

EU Regulation 617/2013 Technical Documentation:

International Business Machines Corporation
New Orchard Road
Armonk, New York 10504
http://www.ibm.com/customersupport/

Chapter 1. The IBM System x3250 M4 Type 2583 server

For more information on the energy efficiency program, go to

http://www.ibm.com/systems/x/hardware/energy-star/index.html
Product Type:
Computer server
Year first manufactured:
2012
Internal/external power supply efficiency:
v http://www.plugloadsolutions.com/psu_reports/
IBM_39Y7228_460W_SO-220_Report.pdf
v Multi-output: http://www.plugloadsolutions.com/psu_reports/ACBEL
%20POLY_FSA008-030G_ECOS%202519_300W_Report.pdf
Maximum power (watts):
See Power supply.
Idle state power (watts):
38
Sleep mode power (watts):
Not applicable for servers.
Off mode power (watts):
4
Noise levels (the declared A-weighed sound power level of the computer):
See Acoustical noise emissions.
Test voltage and frequency:
230V / 50 Hz or 60 Hz
Total harmonic distortion of the electricity supply system:
The maximum harmonic content of the input voltage waveform will be
equal or less than 2%. The qualification is compliant with EN 61000-3-2.
Information and documentation on the instrumentation set-up and circuits used
for electrical testing:
ENERGY STAR Test Method for Computer Servers; ECOVA Generalized
Test Protocol for Calculating the Energy Efficiency of Internal Ac-Dc and
Dc-Dc Power Supplies.
Measurement methodology used to determine information in this document:
ENERGY STAR Servers Version 2.0 Program Requirements; ECOVA
Generalized Test Protocol for Calculating the Energy Efficiency of Internal
Ac-Dc and Dc-Dc Power Supplies.

System x3250 M4 Type 2583: Installation and Service Guide

What your server offers

The server uses the following features and technologies.
v Active Energy Manager
The IBM Active Energy Manager solution is an IBM Systems Director extension
that measures and reports server power consumption as it occurs. This enables
you to monitor power consumption in correlation to specific software
application programs and hardware configurations. You can obtain the
measurement values through the systems-management interface and view them,
using IBM Systems Director. For more information, including the required levels
of IBM Systems Director and Active Energy Manager, see the IBM Systems
Director Information Center at http://publib.boulder.ibm.com/infocenter/
director/v6r1x/index.jsp?topic=/director_6.1/fqm0_main.html, or see
http://www.ibm.com/systems/software/director/resources.html.
v Dynamic System Analysis (DSA)
The server comes with the IBM Dynamic System Analysis (DSA) Preboot
diagnostic program stored in the integrated USB memory on the server. DSA
collects and analyzes system information to aid in diagnosing server problems,
as well as offering a rich set of diagnostic tests of the major components of the
server. DSA creates a DSA log, which is a chronologically ordered merge of the
system-event log (as the IPMI event log), the Integrated Management Module II
(IMM2) event log (as the ASM event log), and the operating-system event logs.
You can send the DSA log as a file to IBM Support or view the information as a
text file or HTML file.
Two editions of Dynamic System Analysis are available: DSA Portable and DSA
Preboot. For more information about both editions, see DSA editions on page
113.
v IBM ServerGuide Setup and Installation CD
The ServerGuide Setup and Installation CD, which you can download from the
web, provides programs to help you set up the server and install a Windows
operating system. The ServerGuide program detects installed optional hardware
devices and provides the correct configuration programs and device drivers. For
more information about the ServerGuide Setup and Installation CD, see Using the
ServerGuide Setup and Installation CD on page 72.
v IBM Systems Director
IBM Systems Director is a platform-management foundation that streamlines the
way you manage physical and virtual systems in a heterogeneous environment.
By using industry standards, IBM Systems Director supports multiple operating
systems and virtualization technologies for IBM and non-IBM x86 platforms. For
more information, see the IBM Systems Director Information Center at
http://www.ibm.com/systems/software/director/resources.html and IBM
Systems Director on page 13.
v Integrated Management Module II (IMM2)
The Integrated Management Module II (IMM2) combines service processor
functions, video controller, and remote presence and blue-screen capture features
in a single chip. The IMM2 provides advanced service-processor control,
monitoring, and alerting function. If an environmental condition exceeds a
threshold or if a system component fails, the IMM2 lights LEDs to help you
diagnose the problem, records the error in the IMM2 event log, and alerts you to
the problem. Optionally, the IMM2 also provides a virtual presence capability for
remote server management capabilities. The IMM2 provides remote server
management through the following industry-standard interfaces:
Intelligent Platform Management Interface (IPMI) version 2.0
Chapter 1. The IBM System x3250 M4 Type 2583 server

Simple Network Management Protocol (SNMP) version 3.0

Common Information Model (CIM)
Web browser
For additional information, see Using the Integrated Management Module II
(IMM2) on page 82 and the Integrated Management Module II Users Guide at the
http://www.ibm.com/supportportal.
v Integrated network support
The server comes with an integrated dual-port Intel Gigabit Ethernet controller,
which supports connection to a 10 Mbps, 100 Mbps, or 1000 Mbps network. For
more information, see Configuring the Ethernet controller on page 87.
v Integrated Trusted Platform Module (TPM)
This integrated security chip performs cryptographic functions and stores
private and public secure keys. It provides the hardware support for the Trusted
Computing Group (TCG) specification. You can download the software to
support the TCG specification, when the software is available. See
http://www.ibm.com/systems/x/hardware/enterprise/index.html for details
about the TPM implementation. You can enable TPM support through the Setup
utility under the System Security menu option (seeUsing the Setup utility on
page 74).
v Large data-storage capacity and hot-swap capability
The server supports a maximum of eight 2.5-inch hot-swap or simple-swap
Serial Attached SCSI (SAS) or Serial ATA (SATA) hard disk drives or four
3.5-inch hot-swap or simple-swap SATA hard disk drives, depending on the
server model.
v Large system-memory capacity

The server supports up to 32 GB if unbuffered DIMMs are installed. The

memory controller supports error correcting code (ECC) for up to 4
industry-standard PC3L-12800 (DDR3-1600 or DDR3-1333), DDR3
(third-generation double-data-rate), unbuffered or synchronous dynamic random
access memory (SDRAM) dual inline memory modules (DIMMs).
Mobile access to IBM Service Information website
The server provides a QR code on the system service label, which is on the
cover of the server, that you can scan using a QR code reader and scanner with
a mobile device to get quick access to the IBM Service Information website. The
IBM Service Information website provides additional information for parts
installation and replacement videos, and error codes for server support. For the
QR code, see QR code information on page The IBM System x3250 M4 Type
2583 server.
Multi-core processing
The server supports Intel Celecon and Xeon E3-1200 series multi-core
microprocessors. The server comes with one microprocessor installed.
PCI adapter capabilities
The server has two PCI interface slots. Both slots can support PCI Express or
PCI-X adapters through an optional PCI-X interposer card. See Replacing an
adapter on page 157 for detailed information.
Redundant connection
The addition of the optional Ethernet adapter provides failover capability to a
redundant Ethernet connection with the applicable application installed. If a
problem occurs with the primary Ethernet connection and the optional Ethernet
adapter is installed on the server, all Ethernet traffic that is associated with the
primary connection is automatically switched to the optional redundant Ethernet

System x3250 M4 Type 2583: Installation and Service Guide

adapter connection. If the applicable device drivers are installed, this switching
occurs without data loss and without user intervention.
v Redundant cooling and optional power capabilities
The server supports a maximum of two 460-watt hot-swap power supplies and 5
fans, which provide redundancy and hot-swap capability for a typical
configuration. The redundant cooling by the fans in the server enables continued
operation if one of the fans fails. The server comes with the minimum of one
460-watt hot-swap power supply and four fans. You can order the second
optional power supply for power redundancy.
v ServeRAID support
The ServeRAID adapter provides hardware redundant array of independent
disks (RAID) support to create configurations. The standard RAID adapter
provides RAID levels 0, 1, and 10. An optional RAID adapter is available for
purchase.
v Systems-management capabilities
The server comes with an Integrated Management Module II (IMM2). When the
IMM2 is used with the systems-management software that comes with the
server, you can manage the functions of the server locally and remotely. The
IMM2 also provides system monitoring, event recording, and network alert
capability. The systems-management connector on the rear of the server is
dedicated to the IMM2. The dedicated systems-management connector provides
additional security by physically separating the management network traffic
from the production network. You can use the Setup utility to configure the
server to use a dedicated systems-management network or a shared network.
v UEFI-compliant server firmware
The UEFI firmware offers several features, including Unified Extensible
Firmware Interface (UEFI) version 2.1 compliance, Active Energy Management
(AEM) technology, enhanced reliability, availability, and serviceability (RAS)
capabilities, and basic input/output system (BIOS) compatibility support. UEFI
replaces the BIOS and defines a standard interface between the operating
system, platform firmware, and external devices. The server is capable of
booting UEFI-compliant operating systems, BIOS-based operating systems, and
BIOS-based adapters as well as UEFI-compliant adapters. For more information
about UEFI-compliant firmware, go to http://www.ibm.com/support/entry/
portal/docdisplay?lndocid=MIGR-5083207.
Note: The server does not support DOS (Disk Operating System).

Chapter 1. The IBM System x3250 M4 Type 2583 server

Reliability, availability, and serviceability

Three important computer design features are reliability, availability, and
serviceability (RAS). The RAS features help to ensure the integrity of the data that
is stored in the server, the availability of the server when you need it, and the ease
with which you can diagnose and correct problems.
Your server has the following RAS features:
v 3-year parts and 3-year labor limited warranty (Machine Type 2583)
v 24-hour support center
v Automatic error retry and recovery
v Automatic restart on nonmaskable interrupt (NMI)
v Automatic restart after a power failure
v Backup basic input/output system switching under the control of the Integrated
Management Module II (IMM2)
v Built-in monitoring for fan, power, temperature, voltage, and power-supply
redundancy
v Cable-presence detection on most connectors
v Chipkill memory protection
v Single-device data correction (SDDC) for x4 DRAM technology DIMMs
(available on 16 GB DIMMs only). Ensures that data is available on a single x4
DRAM DIMM after a hard failure of up to two DRAM DIMMs. One x4 DRAM
DIMM in each rank is reserved as a space device.
v Diagnostic support for ServeRAID and Ethernet adapters
v Error codes and messages
v Error correcting code (ECC) L3 cache and system memory
v Full Array Memory Mirroring (FAMM) redundancy
v Hot-swap cooling fans with speed-sensing capability
v Hot-swap hard disk drives
v Hot-swap power supplies
v Information and light path diagnostics LED panels
v Integrated Management Module II (IMM2)
v Light path diagnostics LEDs for DIMMs, microprocessors, hard disk drives, solid
state drives, power supplies, and fans
v Memory mirroring and memory sparing support
v Memory error correcting code and parity test
v Memory downsizing (non-mirrored memory). After a restart of the server after
the memory controller detects a non-mirrored uncorrectable error and the
memory controller cannot recover operationally, the IMM2 logs the uncorrectable
error and informs POST. POST logically maps out the memory with the
uncorrectable error, and the server restarts with the remaining installed memory.
v Menu-driven setup, system configuration, and redundant array of independent
disks (RAID) configuration programs
v Microprocessor built-in self-test (BIST), internal error signal monitoring, internal
thermal trip signal monitoring, configuration checking, and microprocessor and
voltage regulator module failure identification through light path diagnostics
v Nonmaskable interrupt (NMI) button
v Parity checking on the PCIe buses
v Power management: compliance with Advanced Configuration and Power
Interface (ACPI)
v Power-on self-test (POST)
v Predictive Failure Analysis (PFA) alerts on memory, SAS/SATA hard disk drives
or solid state drives
v Redundant Ethernet capabilities with failover support
v Redundant hot-swap power supplies and redundant hot-swap fans
v Redundant network interface card (NIC) support

System x3250 M4 Type 2583: Installation and Service Guide

v
v
v
v
v

v
v
v
v
v
v
v
v
v

v
v

Remind button to temporarily turn off the system-error LED

Remote system problem-determination support
ROM-based diagnostics
ROM checksums
Serial Presence Detection (SPD) on memory, VPD on system board, power
supply, and hard disk drive or solid state drive backplanes, microprocessor and
memory expansion tray, and Ethernet adapters
Single-DIMM isolation of excessive correctable error or multi-bit error by the
Unified Extensible Firmware Interface (UEFI)
Solid-state drives
Standby voltage for systems-management features and monitoring
Startup (boot) from LAN through remote initial program load (RIPL) or dynamic
host configuration protocol/boot protocol (DHCP/BOOTP)
System auto-configuring from the configuration menu
System-error logging (POST and IMM2)
Systems-management monitoring through the Inter-Integrated Circuit (I2C)
protocol bus
Uncorrectable error (UE) detection
Upgradeable POST, Unified Extensible Firmware Interface (UEFI), diagnostics,
IMM2 firmware, and read-only memory (ROM) resident code, locally or over the
LAN
Vital product data (VPD) on microprocessors, system board, power supplies, and
SAS/SATA (hot-swap hard disk drive or solid state drive) backplane
Wake on LAN capability

IBM Systems Director

IBM Systems Director is a platform-management foundation that streamlines the
way you manage physical and virtual systems supports multiple operating systems
and virtualization technologies in IBM and non-IBM x86 platforms.
Through a single user interface, IBM Systems Director provides consistent views
for viewing managed systems, determining how these systems relate to one other,
and identifying their statuses, helping to correlate technical resources with business
needs. A set of common tasks that are included with IBM Systems Director
provides many of the core capabilities that are required for basic management,
which means instant out-of-the-box business value. The common tasks include the
following:
v Discovery
v Inventory
v Configuration
v
v
v
v
v

System health
Updates
Event notification
Automation for managed systems

The IBM Systems Director Web and command-line interfaces provide a consistent
interface that is focused on driving these common tasks and capabilities:
v Discovering, navigating, and visualizing systems on the network with the
detailed inventory and relationships to the other network resources
v Notifying users of problems that occur on systems and the ability to isolate the
source of the problems
Chapter 1. The IBM System x3250 M4 Type 2583 server

v Notifying users when systems need updates and distributing and installing
updates on a schedule
v Analyzing real-time data for systems and setting critical thresholds that notify
the administrator of emerging problems
v Configuring settings of a single system and creating a configuration plan that
can apply those settings to multiple systems
v Updating installed plug-ins to add new features and functions to the base
capabilities
v Managing the life cycles of virtual resources
For more information about IBM Systems Director, see the IBM Systems Director
Information Center at http://publib.boulder.ibm.com/infocenter/director/v6r1x/
index.jsp?topic=/director_6.1/fqm0_main.html, and the Systems Management
website at http://www.ibm.com/systems/management, which presents an
overview of IBM Systems Management and IBM Systems Director.

Server controls, LEDs, and power

This section describes the controls and light-emitting diodes (LEDs) and how to
turn the server on and off.
For the locations of other LEDs on the system board, see System-board LEDs on
page 28.

Front view
The following illustration shows the controls, LEDs, and connectors on the front of
the server.
Note: The illustrations in this document might differ slightly from your hardware.
The following illustration shows the controls, LEDs, and connectors on the front of
the two 3.5-inch simple-swap hard disk drive model.

Reset button
Power-control button
Power-on LED

Hard disk drive activity LED

Locator LED
System-error LED
USB 1 connector
USB 2 connector

The following illustration shows the controls, LEDs, and connectors on the front of
the four 2.5-inch simple-swap hard disk drive model.

System x3250 M4 Type 2583: Installation and Service Guide

Reset button
Power-control button
Power-on LED

Hard disk drive activity LED

Locator LED
System-error LED
USB 1 connector
USB 2 connector

The following illustration shows the controls, LEDs, and connectors on the front of
the four 2.5-inch hot-swap hard disk drive model.

Reset button
Power-control button
Power-on LED

Hard disk drive activity LED

Locator LED
System-error LED
USB 1 connector
USB 2 connector

v Power-on LED: The states of the power-on LED are as follows:

Off: AC power is not present, or the power supply or the LED itself has
failed.
Flashing rapidly (4 times per second): The server is partially on, but not
ready to be fully turned on. The power-control button is disabled. This will
last approximately 1 to 3 minutes.
Flashing slowly (once per second): The server is ready to be turned on. You
can press the power-control button to turn on the server.
Lit: The server is turned on.
v Power-control button:
Press this button to turn the server on and off manually.
v Reset button:
Press this button to reset the server and run the power-on self-test (POST). You
might have to use a pen or the end of a straightened paper clip to press the
button.
v Hard disk drive activity LED:
When this LED is flashing, it indicates that the associated hard disk drive is in
use.
v System-locator LED:
Use this blue LED to visually locate the server among other servers. This LED is
also used as a presence detection button. You can use IBM Systems Director to
light this LED remotely. This LED is controlled by the IMM2.
v System-error LED:
When this yellow LED is lit, it indicates that a system error has occurred. This
LED is controlled by the IMM2.
v USB connectors:
Connect a USB device, such as a USB mouse, keyboard, or other device to any
of these connectors.
v Optional DVD eject button:
Chapter 1. The IBM System x3250 M4 Type 2583 server

Press this button to release a DVD or CD from the optional DVD drive.
v Optional DVD drive activity LED:
When this LED is lit, it indicates that the DVD drive is in use.
v Hot-swap hard disk drive activity LEDs (some models):
This LED is used on SAS or SATA hard disk drives. Each hot-swap hard disk
drive has an activity LED, and when this LED is flashing, it indicates that the
drive is in use.
v Hot-swap hard disk drive status LEDs (some models):
This LED is used on SAS or SATA hard disk drives. When this LED is lit, it
indicates that the drive has failed. If an optional IBM ServeRAID controller is
installed in the server, when this LED is flashing slowly (one flash per second),
it indicates that the drive is being rebuilt. When the LED is flashing rapidly
(three flashes per second), it indicates that the controller is identifying the drive.

Rear view
The following illustrations show the connectors and LEDs on the rear of the server.
Note: The illustrations in this document might differ slightly from your hardware.
The following illustration shows the LEDs and connectors on the rear of the fixed
power-supply model.
Ethernet 1 Ethernet 1 Ethernet 2
activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

PCI slot 2

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 1

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

The following illustration shows the LEDs and connectors on the rear of the
redundant power-supply model.
Ethernet 1 Ethernet 1 Ethernet 2
activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

PCI slot 2

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 1

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

v Ethernet link LEDs: When these LEDs are lit, they indicate that there is an
active link connection on the 10BASE-T, 100BASE-TX, or 1000BASE-TX interface
for the Ethernet port.

System x3250 M4 Type 2583: Installation and Service Guide

v Ethernet activity LEDs: When these LEDs are lit, they indicate that there is
activity between the server and the network.
v AC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see Power-supply LEDs on page 106.
v DC power LED: This green LED provides status information about the power
supply. During typical operation, both the ac and dc power LEDs are lit. For any
other combination of LEDs, see Power-supply LEDs on page 106.
v Power supply error LED: When this yellow LED is lit, it indicates that the
power supply has failed.
v Power cord connector: Connect the power cord to this connector.
v Video connector: Connect a monitor to this connector.
v Serial connector: Connect a 9-pin serial device to this connector. The serial port
is shared with the integrated management module II (IMM2). The IMM2 can
take control of the shared serial port to redirect serial traffic, using Serial over
LAN (SOL).
v USB connectors: Connect a USB device, such as a USB mouse, keyboard, or
other device to any of these connectors.
v Ethernet connectors: Use either of these connectors to connect the server to a
network. When you use the Ethernet 1 connector, the network can be shared
with the IMM2 through a single network cable.
v NMI button: Press this button to force a nonmaskable interrupt to the
microprocessor. It allows you to blue screen the server and take a memory
dump (use this button only when directed by the IBM service support). You
might have to use a pen or the end of a straightened paper clip to press the
button.

Server power features

When the server is connected to an ac power source but is not turned on, the
operating system does not run, and all core logic except for the Integrated
Management Module II (IMM2) is shutdown.
However, the server can respond to requests from Integrated Management Module
II (IMM2), such as a remote request to turn on the server. The power-on LED
flashes to indicate that the server is connected to ac power but is not turned on.

Turning on the server

Use this information to turn on the server.

About this task

Approximately 5 seconds after the server is connected to ac power, one or more
fans might start running to provide cooling while the server is connected to power
and the power-on button LED will blink quickly. Approximately 1 to 3 minutes
after the server is connected to ac power, the power-control button becomes active
(the power-on LED will blink slowly), and one or more fans might start running to
provide cooling while the server is connected to power. You can turn on the server
by pressing the power-control button.

Procedure
1. Press the power-on button to turn on the server.
2. The server can also be turned on in any of the following ways:

Chapter 1. The IBM System x3250 M4 Type 2583 server

v If a power failure occurs while the server is turned on, the server will restart
automatically when power is restored.
v If your operating system supports the Wake on LAN feature, the Wake on
LAN feature can turn on the server.
Note: When 4 GB or more of memory (physical or logical) is installed, some
memory is reserved for various system resources and is unavailable to the
operating system. The amount of memory that is reserved for system resources
depends on the operating system, the configuration of the server, and the
configured PCI options.

Turning off the server

Use this information to turn off the server.

About this task

When you turn off the server and leave it connected to ac power, the server can
respond to requests from Integrated Management Module II (IMM2), such as a
remote request to turn on the server. While the server remains connected to ac
power, one or more fans might continue to run. To remove all power from the
server, you must disconnect it from the power source.
Some operating systems require an orderly shutdown before you turn off the
server. See your operating-system documentation for information about shutting
down the operating system.
Statement 5

CAUTION:
The power control button on the device do not turn off the electrical current
supplied to the device. The device also might have more than one power cord.
To remove all electrical current from the device, ensure that all power cords are
disconnected from the power source.

2
1

Procedure
The server can be turned off in any of the following ways:
v You can turn off the server from the operating system, if your operating system
supports this feature. After an orderly shutdown of the operating system, the
server will turn off automatically.
v You can press the power-control button to start an orderly shutdown of the
operating system and turn off the server, if your operating system supports this
feature.

System x3250 M4 Type 2583: Installation and Service Guide

v If the operating system stops functioning, you can press and hold the
power-control button for more than 4 seconds to turn off the server.
v The server can be turned off by Wake on LAN feature with the following
limitation:
Note: When you install any PCI adapter, the power cords must be disconnected
from the power source before you remove the PCI Express assembly and the
PCI-X assembly. Otherwise, the Wake on LAN feature might not work.
v The Integrated Management Module II (IMM2) can turn off the server as an
automatic response to a critical system failure.

Chapter 1. The IBM System x3250 M4 Type 2583 server

System x3250 M4 Type 2583: Installation and Service Guide

Chapter 2. Installing optional devices

This chapter provides detailed instructions for installing optional hardware devices
in the server.

Before you begin

In addition to the instructions in this chapter for installing optional hardware
devices, updating the firmware and device drivers, and completing the installation,
IBM Business Partners must also complete the steps in Instructions for IBM
Business Partners on page 22.
Important: To help ensure that the devices that you install work correctly and do
not introduce problems, observe the following precautions.

Procedure
1. Make sure that the server and the installed firmware levels support the devices
that you are installing. If necessary, update the UEFI and IMM2 firmware and
any other firmware that is stored on the system board. For information about
where firmware is stored in the server, see Updating the firmware on page
69. For a list of supported optional devices for the server, see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.
2. Use the best practices to apply current firmware and device-driver updates for
the server and optional devices. To download the Firmware Update Guides
document, go to http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=MIGR-5082923. Additional hints and tips are available
from the following website:
v IBM support: http://www.ibm.com/supportportal
v System x configuration tools: http://www.ibm.com/systems/x/hardware/
configtools.html
3. Before you install optional hardware devices, make sure that the server is
working correctly. Start the server and make sure that the operating system
starts, if an operating system is installed, or that a 19990305 error code is
displayed, indicating that an operating system was not found but the server is
otherwise working correctly. If the server is not working correctly, see
Running DSA Preboot diagnostic programs on page 114 for information
about how to run diagnostics.
4. Follow the installation procedures in this chapter and use the correct tools.
Incorrectly installed devices can cause system failure because of damaged pins
in sockets or connectors, loose cabling, or loose components.

Copyright IBM Corp. 2014

Instructions for IBM Business Partners

Instructions for IBM Business Partners on verifying the newly installed devices by
running the Dynamic System Analysis (DSA) stress test.
In addition to the instructions in this chapter for installing optional hardware
devices, updating firmware and device drivers, and completing the installation,
IBM Business Partners must also complete the following steps:
1. After you have confirmed that the server starts correctly and recognizes the
newly installed devices and that no error LEDs are lit, run the Dynamic System
Analysis (DSA) stress test. For information about using DSA, see IBM
Dynamic System Analysis on page 112.
2. Shut down and restart the server multiple times to ensure that the server is
correctly configured and functions correctly with the newly installed devices.
3. Save the DSA log as a file and send it to IBM. For information about
transferring data and logs, see How to send DSA data to IBM on page 520.
4. To ship the server, repackage it in the original undamaged packing material
and observe IBM procedures for shipping.
Support information for IBM Business Partners is available at http://
www.ibm.com/partnerworld.

Sending DSA data to IBM

You can send DSA data to IBM with standard upload, standard upload with the
system serial number, secure upload, and secure upload with the system serial
number.

Before you begin

Before you send diagnostic data to IBM, read the terms of use at
http://www.ibm.com/de/support/ecurep/terms.html.

Procedure
You can use any of the following methods to send diagnostic data to IBM:
v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html
v Standard upload with the system serial number: http://www.ecurep.ibm.com/
app/upload_hw
v Secure upload: http://www.ibm.com/de/support/ecurep/
send_http.html#secure
v Secure upload with the system serial number: http://www.ecurep.ibm.com/
app/upload_hw

System x3250 M4 Type 2583: Installation and Service Guide

Server components
The following illustration shows the major components in the server.
The following illustration shows the major components in the server. The
illustrations in this document might differ slightly from your hardware.
Model with fixed power supply:

Cover

PCI riser - card

assembly

ServeRAID - BR10il
v2 adapter ( some
models )

Heat sink

Air baffle
Microprocessor
DIMM
System board

Fixed power supply

Fans

DVD drive filler

Chassis
DVD drive

Operator information
panel assembly

2.5-inch simpleswap hard disk

drive backplate
(some models)

Front bezel

2.5-inch simpleswap hard disk

drive(some
models)
2.5-inch hard
disk drive filler
3.5-inch hard
disk drive filler

3.5-inch simple-swap
hard disk drive
(some models)

3.5-inch simpleswap hard disk

drive backplate
(some models)

Model with redundant power supply:

Chapter 2. Installing optional devices

Cover

PCI riser - card

assembly

ServeRAID - BR10il
v2 adapter ( some
models )

Heat sink

Air baffle
Microprocessor
DIMM
System board
Hot-swap
power supply
Fans

DVD drive filler

Chassis
DVD drive

Operator information
panel assembly

2.5-inch simpleswap hard disk

drive backplate
(some models)

Front bezel

2.5-inch simpleswap hard disk

drive(some
models)
2.5-inch hard
disk drive filler
2.5-inch hot-swap
hard disk drive filler

2.5-inch hot-swap
hard disk drive
backplane
(some models)
2.5-inch hot-swap
hard disk drive
(some models)

Paddle card
Safety 240VA cover

Blue on a component indicates touch points, where you can grip the component to
remove it from or install it in the server, open or close a latch, and so on.
Orange on a component or an orange label on or near a component indicates that
the component can be hot-swapped, which means that if the server and operating
system support hot-swap capability, you can remove or install the component
while the server is running.
Note: Orange can also indicate touch points on hot-swap components.
See the instructions for removing or installing a specific hot-swap component for
any additional procedures that you might have to perform before you remove or
install the component.

System x3250 M4 Type 2583: Installation and Service Guide

System-board internal connectors

The following illustration shows the internal connectors on the system board.

PCI riser connector

Power 2

SAS backplane
configuration
connector

Power 1

SATA 5

Operator information
panel connector

DIMM 2
DIMM 1

Microprocessor

SATA 3

DIMM 4
DIMM 3

SATA 4
Battery

Fan 4 connector

Front USB assembly

connecotr

Fan 3 connector

USB hypervisor key

connector

DIMM 1
DIMM 2

Fan 1 connector

Fan 2 connector

SATA 2

SATA 1

SATA 0

DIMM 4

DIMM 3

Figure 3. Internal connectors on the system board. (cy1cd019)

System-board external connectors

The following illustration shows the external connectors on the system board.

Chapter 2. Installing optional devices

Ethernet connector 1/
USB connectors 1&2
Ethernet connector 2/
USB connectors 3&4
Video

DIMM 2
DIMM 1

Microprocessor

Serial (COM1)

DIMM 4
DIMM 3

NMI button

Figure 4. External connectors on the system board. (cy1cd020)

System-board switches and jumpers

The following illustration shows the location and description of the switches,
jumpers, and buttons.
Important:
1. Before you change any switch settings or move any jumpers, turn off the
server; then, disconnect all power cords and external cables. Review the
information in Safety on page vii, Installation guidelines on page 38, and
Turning off the server on page 18.
2. Any system-board switch or jumper block that is not shown in the illustrations
in this document are reserved.
3. If there is a clear protective sticker on the top of the switch blocks, you must
remove and discard it to access the switches.

System x3250 M4 Type 2583: Installation and Service Guide

BIOS boot backup

jumper (J P 2)

IMM SPI HALF ROM

enable jumper (J P 12)

DIMM 4

Low security
jumper (J P 19)

DIMM 3
DIMM 2
DIMM 1

TPM physical
presence
jumper (JP 10)

ME recovery
jumper (JP 8)
Clear CMOS
jumper (JP 1)

ME flash override
jumper (JP 9)

TPM initialization
jumper (JP 11)

Microprocessor

Figure 5. Location of the switches, jumpers, and buttons on the system board. (cy1cd021a)

The following table describes the jumpers on the system board.

Table 2. Jumpers definition
Jumper number

Jumper name

Jumper setting

JP1

Clear CMOS jumper

v Pins 1 and 2: Keep CMOS data

(default)
v Pins 2 and 3: Clear CMOS data

JP2

BIOS block backup jumper

v Pins 1 and 2: Boot from primary BIOS

page (default)
v Pins 2 and 3: Boot from backup BIOS
page

JP8

ME recovery jumper

v Pins 1 and 2: Normal (default).

v Pins 2 and 3: Activate ME recovery.

JP9

ME flash override jumper

v Pins 1 and 2: Normal (default).

v Pins 2 and 3: Override ME flash.

JP10

Trusted Platform Module (TPM) physical Pins 1 and 2: Enable TPM physical
presence jumper
presence (default)
Pins 2 and 3: Disable TPM physical
presence

JP11

TPM initialization jumper

v Pins 1 and 2: Normal (default).

v Pins 2 and 3: Initiate TPM.

Chapter 2. Installing optional devices

Table 2. Jumpers definition (continued)

Jumper number

Jumper name

Jumper setting

JP12

IMM SPI half ROM enable

v Pins 1 and 2: Disabled.

v Pins 2 and 3: Enable IMM SPI half
ROM (default).

JP19

Low security_N jumper

v Pins 1 and 2: Normal (default).

v Pins 2 and 3: Activate low security.

Note:
1. If no jumper is present, the server responds as if the pins are set to 1 and 2.
2. Changing the position of the boot block jumper from pins 1 and 2 to pins 2 and 3 before the server is turned on
alters which flash ROM page is loaded. Do not change the jumper pin position after the server is turned on. This
can cause an unpredictable problem.

System-board LEDs
The following illustration shows the light-emitting diodes (LEDs) on the system
board.

System board
error LED
Standby power
LED

Microprocessor

DIMM 2
DIMM 1

RTMM
Hearbeat LED

DIMM 4
DIMM 3

Microprocessor
error LED

DIMM 1 - 4
error LEDs

IMM2 hearbeat
LED

Figure 6. The LEDs on the system board. (cy1cd039)

Note: When you disconnect the power source from the server, you lose the ability
to view the LEDs because the LEDs are not lit when the power source is removed.
Before you disconnect the power source, make a note of which LEDs are lit,
including the LEDs that are lit on the operation information panel and LEDs inside
the server on the system board
Table 3. System-board LEDs
LED

System x3250 M4 Type 2583: Installation and Service Guide

Description

Table 3. System-board LEDs (continued)

Standby power LED

When this LED is lit, it indicates that the

server is connected to ac power.

DIMM error LEDs

A memory DIMM has failed or is incorrectly

installed.

Microprocessor error LED

Microprocessor has failed, is missing, or has

been incorrectly installed.

System-board error LED

System-board CPU VRD and/or power

voltage regulators have failed.

IMM2 heartbeat LED

Indicates the status of the boot process of

the IMM2.
When the server is connected to power this
LED flashes quickly to indicate that the
IMM2 code is loading. When the loading is
complete, the LED stops flashing briefly and
then flashes slowly to indicate that the
IMM2 if fully operational and you can press
the power-control button to start the server.

RTMM heartbeat LED

power-on and power-off sequencing.

PCI riser-card assembly connectors

The following illustration shows the locations of the PCI slots on the riser-card
assembly.

Slot 2 PCIe Gen2 x8 (8, 4, 1)

Slot 1 PCIe Gen2 x8 (4, 1)

Figure 7. Connectors on PCI riser-card assembly. (cy1cd011)

Chapter 2. Installing optional devices

Installing a memory module

Use this information to install a memory module
The following notes describe the types of dual inline memory modules (DIMMs)
that the server supports and other information that you must consider when you
install DIMMs (see System-board internal connectors on page 25).
If you are replacing a drive, make sure that:
v The server supports industry-standard, 1066, 1333 and 1600 MHz, PC3-12800
(single-rank or dual-rank) double-data-rate 3 (DDR3), registered or unbuffered,
synchronous dynamic random-access memory (SDRAM) dual inline memory
modules (DIMMs) with error correcting code (ECC). For a list of supported
options for the server, see http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us; then, select your country and navigate to the list of
options for the server.
v The maximum amount of memory that the server supports is dependent on the
type of memory that you install in the server.
v The amount of usable memory is reduced, depending on the system
configuration. A certain amount of memory must be reserved for system
resources. To view the total amount of installed memory and the amount of
configured memory, run the Setup utility. For additional information, see Using
the Setup utility on page 74.
v The maximum operating speed of the server is determined by the slowest
DIMM in the server.
v If you install a pair of DIMMs in DIMM connectors 1 and 3, the size and speed
of the DIMMs that you install in DIMM connectors 1 and 3 must match each
other. However, they do not have to be the same size and speed as the DIMMs
that are installed in DIMM connectors 2 and 4.
v You can use compatible DIMMs from various manufacturers in the same pair.
v When you install or remove DIMMs, the server configuration information
changes. When you restart the server, the system displays a message that
indicates that the memory configuration has changed.Static electricity that is
released to internal server components when the server is powered-on might
cause the server to stop, which could result in the loss of data. To avoid this
potential problem, always use an electrostatic-discharge wrist strap or other
grounding system when working inside the server with the power on.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to stop, which could result in
the loss of data. To avoid this potential problem, always use an
electrostatic-discharge wrist strap or other grounding system when working
inside the server with the power on.
v The specifications of a DDR3 DIMM are on a label on the DIMM, in the
following format.
ggg eRxff-PC3-wwwwwm-aa-bb-cc
where:
ggg is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB)
e is the number of ranks
- 1 = single-rank
- 2 = dual-rank
- 4 = quad-rank
ff is the device organization (bit width)

System x3250 M4 Type 2583: Installation and Service Guide

- 4 = x4 organization (4 DQ lines per SDRAM)

- 8 = x8 organization
- 16 = x16 organization
wwwww is the DIMM bandwidth, in MBps
- 8500 = 8.53 GBps (PC3-1066 SDRAMs, 8-byte primary data bus)
- 10600 = 10.66 GBps (PC3-1333 SDRAMs, 8-byte primary data bus)
- 12800 = 12.8 GBps (PC3-1600 SDRAMs, 8-byte primary data bus)
m is the DIMM type
- E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)
- R = Registered DIMM (RDIMM)
- U = Unbuffered DIMM with no ECC (x64-bit primary data bus)
aa is the CAS latency, in clocks at maximum operating frequency
bb is the JEDEC SPD Revision Encoding and Additions level
cc is the reference design file for the design of the DIMM
d is the revision number of the reference design of the DIMM
Note: To determine the type of a DIMM, see the label on the DIMM. The
information on the label is in the format xxxxx nRxxx PC3-xxxxx-xx-xx-xxx. The
numeral in the sixth numerical position indicates whether the DIMM is
single-rank (n=1) or dual-rank (n=2).

Unbuffered DIMMs (UDIMMs)

The following notes provide information that you must consider when you install
UDIMMs.
v The memory channels run at the lowest common frequency of the DIMMs
installed.
v The UDIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and
8 GB (when available) DIMMs.
v The server supports up to two single-rank or dual-rank UDIMMs per channel.
v The following table lists the supported UDIMM population.
Table 4. Supported UDIMM population per channel
DIMM
connectors per
channel

DIMMs
installed in each
channel
DIMM type

Ranks per
DIMM (any
combination)

DIMM speed

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

v The following table lists the maximum DIMM population using ranked
UDIMMs.
Table 5. Maximum memory population using ranked UDIMMs (depending on your model)
Number of
UDIMMs

DIMM type

Single-rank UDIMMs 1 GB

4 GB

Dual-rank UDIMMs

2 GB

8 GB

Dual-rank UDIMMs

4 GB

16 GB

Size

Total memory

Chapter 2. Installing optional devices

Table 5. Maximum memory population using ranked UDIMMs (depending on your

model) (continued)
Number of
UDIMMs

DIMM type

Size

Total memory

Dual-rank UDIMMs

8 GB

32 GB

v The following table shows the UDIMM memory population rule to optimize the
system performance.
Table 6. UDIMM population rule
DIMM connector 1

DIMM connector 2

DIMM connector 3

DIMM connector 4

Populated

Empty

Populated

Empty

Populated

Empty

Populated

Installing drives
This section describes the rules to install drives.
The following notes describe the type of hard disk drives that the server supports
and other information that you must consider when you install a hard disk drive.
For a list of supported hard disk drives, see http://www.ibm.com/systems/info/
x86servers/serverproven/compat/us.
v Locate the documentation that comes with the drive and follow those
instructions in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v Select the bay in which you want to install the drive.
v Check the instructions that come with the drive to determine whether you have
to set any switches or jumpers on the drive. If you are installing a SAS or SATA
hard disk drive, be sure to set the SAS or SATA ID for that device.
v The fixed power supply models can support up to four 2.5-inch or 3.5-inch
hot-swap or simple-swap hard disk drives.
v The redundant power supply models can support up to eight 2.5-inch hot-swap
or simple-swap hard disk drives.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI and PCI Express slots covered or occupied.
When you install a drive, PCI, or PCI Express adapter, save the EMC shield and
filler panel from the bay or PCI adapter or PCI Express adapter slot cover in the
event that you later remove the device.
v For a complete list of supported optional devices for the server, see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.

System x3250 M4 Type 2583: Installation and Service Guide

Installing a simple-swap hard disk drive

To install a simple-swap hard disk drive, complete the following steps.
Attention: Simple-swap hard disk drives are not hot-swappable. Disconnect all
power from the server before you remove or install a simple-swap hard disk drive
1. Read the safety information in Safety on page vii and Installation
guidelines on page 38.
2. Turn off the server and peripheral devices and disconnect all external cables
and power cords.
3. Make sure that the server top cover is in place and fully closed.
4. Remove the filler panel from the bay.
5. Install the hard disk drive:
v To install a 3.5-inch simple-swap hard disk drive, pull the loops of the drive
tray toward each other, and slide the drive into the server until the drive
connects to the backplate. Release the loops of the drive tray.

SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

v To install a 2.5-inch simple-swap hard disk drive, slide the drive into the
server until the drive clicks into the server and connects to the backplate.
SATA hard disk
drive back plate

Hard disk
drive assembly

Filler panel

6. Insert the filler panel into the bay to cover the drive.

Chapter 2. Installing optional devices

Note: If a RAID controller or adapter is installed, you might have to

reconfigure the disk arrays after you install hard disk drives. See your RAID
controller or adapter documentation.

Installing a hot-swap hard disk drive

The 2.5-inch drive hot-swap server models support four SAS 2.5-inch hard disk
drives.
Note: If you have only one hard disk drive, install it in the left or upper-left drive
bay.
To install a hot-swap hard disk drive, complete the following steps.
Attention: To avoid damage to the hard disk drive connectors, make sure that the
server top cover is in place and fully closed whenever you install or remove a hard
disk drive.

Release latch
Activity LED
(green)
Error LED
(yellow)

2.5-inch hot-swap
hard disk drive

Drive handle

1. Read the safety information in Safety on page vii and Installation

guidelines on page 38.
2. Make sure that the server top cover is in place and fully closed.
Attention: To maintain proper system cooling, do not operate the server for
more than 10 minutes without either a drive or filler panel installed in each
bay.
3. Install the hard disk drive in the hot-swap bay:
v Make sure that the drive tray handle is open (as shown in the illustration).
v Remove the filler panel from the bay.
v Align the drive assembly with the guide rails in the bay.
v Gently push the drive assembly into the bay until the drive stops.
v Push the tray handle to the closed (locked) position.
v Check the hard disk drive status LED to make sure that the hard disk drive
is operating correctly. If the yellow hard disk drive status LED for a drive is

System x3250 M4 Type 2583: Installation and Service Guide

lit continuously, that drive is faulty and must be replaced. If the green hard
disk drive activity LED is flashing, the drive is being accessed.
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.
Note: You might have to reconfigure the disk arrays after you install hard disk
drives. See the RAID documentation on the IBM ServeRAID Support CD for
information about RAID controllers.

Installing an optional DVD drive

Use this information to install a DVD drive
If you are replacing a removed drive with a new drive, make sure that:
v You have all the cables and other equipment that are specified in the
documentation that comes with the new drive.
v You have checked the instructions that come with the new drive to determine
whether you must set any switches or jumpers in the drive.
v You have removed the blue optical drive rails from the side of the old drive and
have them available for installation on the new drive.
Note: If you are installing a drive that contains a laser, observe the following
safety precautions.
Statement 3

Chapter 2. Installing optional devices

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser diode.
Note the following. Laser radiation when open. Do not stare into the beam,
do not view directly with optical instruments, and avoid direct exposure to
the beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
To install an optional DVD drive, complete the following steps:
1. Read the safety information in Safety on page vii and Installation
guidelines on page 38.
2. Follow the instructions that come with the drive to set jumpers or switches, if
there are any.
Note: You might find it easier to install the new drive from the front and then
attach the cables.
3. Turn off the server and all peripheral devices; then, disconnect the power
cords and all external cables.
4. Remove the cover (see Removing the cover on page 41).
5. Remove the DVD drive filler if it is installed. Pull the release tab (the rear of
the drive-retention clip) toward the right side of the server to release the clip;
then, while you pull the tab, push the DVD drive filler out of the bay. Save
the DVD drive filler for future use.

Release tab

System x3250 M4 Type 2583: Installation and Service Guide

6. Touch the static-protective package that contains the new DVD drive to any
unpainted metal surface on the server; then, remove the DVD drive from the
package and place it on a static-protective surface.
7. Follow the instructions that come with the DVD drive to set any jumpers or
switches.
8. Remove the retention clip from the DVD drive filler.
9. Attach the drive retention clip (that comes with the DVD drive filler) to the
side of the new DVD drive.
Drive retention clip

Alignment pins

10. Align the drive in the drive bay and slide the drive into the DVD drive bay
until the drive clicks into place.

If you have other devices to install, do so now. Otherwise, go to Completing the

installation on page 63.

Chapter 2. Installing optional devices

Installation guidelines
Use the installation guidelines to install the IBM System x3250 M4 Type 2583.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the system to halt, which might result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when removing or installing a hot-swap
device.
Before you install optional devices, read the following information:
v Read the safety information in Safety on page vii and the guidelines in
Working inside the server with the power on on page 40, and Handling
static-sensitive devices on page 40. This information will help you work safely.
v Make sure that the devices that you are installing are supported. For a list of
supported optional devices for the server, see http://www.ibm.com/systems/
info/x86servers/serverproven/compat/us.
v When you install your new server, take the opportunity to download and apply
the most recent firmware updates. This step will help to ensure that any known
issues are addressed and that your server is ready to function at maximum
levels of performance. To download firmware updates for your server, go to
http://www.ibm.com/support/fixcentral.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest level
of code is supported for the cluster solution before you update the code.
For additional information about tools for updating, managing, and deploying
firmware, see the ToolsCenter for System x and BladeCenter at
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOLCENTER
v Before you install optional hardware, make sure that the server is working
correctly. Start the server, and make sure that the operating system starts, if an
operating system is installed, or that a 19990305 error code is displayed,
indicating that an operating system was not found but the server is otherwise
working correctly. If the server is not working correctly, see Running DSA
Preboot diagnostic programs on page 114 for information about how to run
diagnostics.
v Observe good housekeeping in the area where you are working. Place removed
covers and other parts in a safe place.
v Do not attempt to lift an object that you think is too heavy for you. If you have
to lift a heavy object, observe the following precautions:
Make sure that you can stand safely without slipping.
Distribute the weight of the object equally between your feet.
Use a slow lifting force. Never move suddenly or twist when you lift a heavy
object.
To avoid straining the muscles in your back, lift by standing or by pushing
up with your leg muscles.
v Make sure that you have an adequate number of properly grounded electrical
outlets for the server, monitor, and other devices.
v Back up all important data before you make changes to disk drives.
v Have a small flat-blade screwdriver, a small Phillips screwdriver, and a T8 torx
screwdriver available.

System x3250 M4 Type 2583: Installation and Service Guide

v To view the error LEDs on the system board and internal components, leave the
server connected to power.
v You do not have to turn off the server to install or replace hot-swap power
supplies, hot-swap fans, or hot-plug Universal Serial Bus (USB) devices.
However, you must turn off the server before you perform any steps that
involve removing or installing adapter cables and you must disconnect the
power source from the server before you perform any steps that involve
removing or installing a riser card.
v Blue on a component indicates touch points, where you can grip the component
to remove it from or install it in the server, open or close a latch, and so on.
v Orange on a component or an orange label on or near a component indicates
that the component can be hot-swapped, which means that if the server and
operating system support hot-swap capability, you can remove or install the
component while the server is running. (Orange can also indicate touch points
on hot-swap components.) See the instructions for removing or installing a
specific hot-swap component for any additional procedures that you might have
to perform before you remove or install the component.
v When you are finished working on the server, reinstall all safety shields, guards,
labels, and ground wires.

System reliability guidelines

The system reliability guidelines are to ensure proper system cooling.
To help ensure proper system cooling and system reliability, make sure that the
following requirements are met:
v Each of the drive bays has a drive or a filler panel and electromagnetic
compatibility (EMC) shield installed in it.
v If the server has redundant power, each of the power-supply bays has a power
supply installed in it.
v There is adequate space around the server to allow the server cooling system to
work properly. Leave approximately 50 mm (2.0 in.) of open space around the
front and rear of the server. Do not place objects in front of the fans. For proper
cooling and airflow, replace the server cover before you turn on the server.
Operating the server for extended periods of time (more than 30 minutes) with
the server cover removed might damage server components.
v You have followed the cabling instructions that come with optional adapters.
v You have replaced a failed fan as soon as possible.
v You have replaced a hot-swap drive within 2 minutes of removal.
v You do not operate the server without the air baffle installed. Operating the
server without the air baffle might cause the microprocessor to overheat.

Chapter 2. Installing optional devices

Working inside the server with the power on

Guidelines to work inside the server with the power on.
Attention: Static electricity that is released to internal server components when the
server is powered-on might cause the server to halt, which might result in the loss
of data. To avoid this potential problem, always use an electrostatic-discharge wrist
strap or other grounding system when you work inside the server with the power
on.
You might have to have the server turned on while the cover is off, to look at
system-board LEDs or replace hot-swap components. Follow these guidelines when
you work inside a server that is turned on:
v Avoid wearing loose-fitting clothing on your forearms. Button long-sleeved
shirts before working inside the server; do not wear cuff links while you are
working inside the server.
v Do not allow your necktie or scarf to hang inside the server.
v Remove jewelry, such as bracelets, necklaces, rings, and loose-fitting wrist
watches.
v Remove items from your shirt pocket, such as pens and pencils, that could fall
into the server as you lean over it.
v Avoid dropping any metallic objects, such as paper clips, hairpins, and screws,
into the server.

Handling static-sensitive devices

Use this information to handle static-sensitive devices.
Attention: Static electricity can damage the server and other electronic devices. To
avoid damage, keep static-sensitive devices in their static-protective packages until
you are ready to install them.
To reduce the possibility of damage from electrostatic discharge, observe the
following precautions:
v Limit your movement. Movement can cause static electricity to build up around
you.
v The use of a grounding system is recommended. For example, wear an
electrostatic-discharge wrist strap, if one is available. Always use an
electrostatic-discharge wrist strap or other grounding system when working
inside the server with the power on.
v Handle the device carefully, holding it by its edges or its frame.
v Do not touch solder joints, pins, or exposed circuitry.
v Do not leave the device where others can handle and damage it.
v While the device is still in its static-protective package, touch it to an unpainted
metal surface on the outside of the server for at least 2 seconds. This drains
static electricity from the package and from your body.
v Remove the device from its package and install it directly into the server
without setting down the device. If it is necessary to set down the device, put it
back into its static-protective package. Do not place the device on the server
cover or on a metal surface.
v Take additional care when handling devices during cold weather. Heating
reduces indoor humidity and increases static electricity.

System x3250 M4 Type 2583: Installation and Service Guide

Removing the cover

Use this information to remove the cover.

Before you begin

Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component or an optional device in the server, you
need to turn off the server and peripheral devices, and disconnect the power cords
and all external cables.

About this task

Note: Before you install optional hardware, make sure that the server is working
correctly. Start the server, and make sure that the operating system starts, if an
operating system is installed, or that a 19990305 error code is displayed, indicating
that an operating system was not found but the server is otherwise working
correctly.
To remove the server cover, complete the following steps.

Procedure
1. Read the safety information that begins in the begin of this documentation.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables, if necessary.
3. If the server has been installed in a rack, loosen the two thumbscrews on the
front of the server and remove the server out of the rack enclosure; then, place
it on a flat, static-protective surface.
Note: When you disconnect the power source from the server, you lose the
ability to view the LEDs because the LEDs are not lit when the power source is
removed. Before you disconnect the power source, make a note of which LEDs
are lit, including the LEDs that are lit on the front panel, on the rear panel, and
LEDs inside the server on the system board, then, see this documentation for
information about how to solve the problem.
4. Press down firmly on the blue tab on the top of the cover (on the right side
near the front of the server) and slide the cover toward the rear of the server
until the cover has disengaged from the chassis.

Chapter 2. Installing optional devices

Cover-release
button

Figure 8. Cover removal

Fan

Fan bracket

Fan bracket
cable slot

Figure 10. System fan installation

2. Install the fan in the bracket:

a. Make sure that the fan cable sits in the channel on the side of the fan.
b. In the location from which you removed the failed fan, route the fan cable
into the fan cable slot in the fan bracket top.
c. Insert the fan into the bracket.
d. Make sure that each of the grey soft tabs on the fan is fully seated in its slot
in the fan bracket.
3. Connect the fan cable to the system board (see System-board internal
connectors on page 25 for the locations of the fan cable connectors on the
system board).

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

Chapter 2. Installing optional devices

v The fixed power supply models can support up to four 2.5-inch or 3.5-inch
hot-swap or simple-swap hard disk drives.
v The redundant power supply models can support up to eight 2.5-inch hot-swap
or simple-swap hard disk drives.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI and PCI Express slots covered or occupied.
When you install a drive, PCI, or PCI Express adapter, save the EMC shield and
filler panel from the bay or PCI adapter or PCI Express adapter slot cover in the
event that you later remove the device.
v For a complete list of supported optional devices for the server, see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.

Installing a hot-swap hard disk drive

Use this information to install a hot-swap hard disk drive.

Before you begin

About this task

To install a hot-swap SAS or SATA hard disk drive, complete the following steps:
Note: If you have only one hard disk drive, you must install it in the left drive
bay.
Attention: To avoid damage to the hard disk drive connectors, make sure that the
server cover is in place and fully closed whenever you install or remove a hard
disk drive.

Procedure
1. Remove the filler panel from the empty drive bay. Keep the filler panel in a
safe place.
2. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
3. Install the hard disk drive in the drive bay:
a. Make sure that the tray handle is in the open (unlocked) position.
b. Align the drive with the guide rails in the bay.

System x3250 M4 Type 2583: Installation and Service Guide

SAS hard disk

drive back plane

Hard disk
drive assembly

Filler panel

Figure 11. Hot-swap hard disk drive installation

c. Gently push the drive into the bay until the drive stops.
d. Rotate the tray handle to the closed (locked) position.
e. Check the hard disk drive status LED to verify that the hard disk drive is
operating correctly. If the yellow hard disk drive status LED of a drive is lit
continuously, that drive is faulty and must be replaced. If the green hard
disk drive activity LED is flashing, the drive is being accessed.
Note: If the server is configured for RAID operation using a ServeRAID
adapter, you might have to reconfigure your disk arrays after you install
hard disk drives. See the ServeRAID adapter documentation for additional
information about RAID operation and complete instructions for using the
ServeRAID adapter.
4. If you are installing additional hot-swap hard disk drives, do so now.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

Installing a simple-swap hard disk drive

Use this information to install a simple-swap hard disk drive.

Before you begin

About this task

To install a simple-swap hard disk drive, complete the following steps:

Procedure
1. Remove the filler panel from the empty drive bay.
Chapter 2. Installing optional devices

2. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
3. Install the hard disk drive in the drive bay:
a. Grasp the black drive handle and slide the blue release latch to the right
and align the drive assembly with the guide rails in the bay.

SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

Figure 12. 2.5-inch simple-swap hard disk drive installation

SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

Figure 13. 3.5-inch simple-swap hard disk drive installation

b. Gently push the drive into the bay until the drive stops.
4. Reinstall the drive bay filler panel that you removed earlier.
5. If you are installing additional simple-swap hard disk drives, do so now.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

System x3250 M4 Type 2583: Installation and Service Guide

Installing the optional DVD drive

Use this information to install the DVD drive.

Before you begin

About this task

To install the DVD drive, complete the following steps.

Procedure
1. Remove the DVD drive filler panel if it is installed. Locate the blue release tab
on the rear of the DVD drive filler panel; then, while you press the tab, push
the DVD drive filler panel out of the drive bay.

Release tab

Figure 14. DVD drive filler panel removal

2. Remove the retention clip from the side of the DVD drive filler panel. Save the
DVD drive filler panel for future use.
Note: If you are installing an optical drive that contains a laser, observe the
following safety precautions.
Statement 3

Chapter 2. Installing optional devices

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
3. Touch the static-protective package that contains the new optical drive to any
unpainted metal surface on the server; then, remove the optical drive from the
package and place it on a static-protective surface.
4. Follow the instructions that come with the drive to set any jumpers or switches.
5. Attach the drive retention clip that you removed from the DVD drive filler
panel to the side of the new DVD drive.
Drive retention clip

Alignment pins

Figure 15. DVD drive retention clip installation

6. Align the DVD drive in the drive bay and slide the DVD drive into the optical
drive bay until the DVD drive clicks into place.

System x3250 M4 Type 2583: Installation and Service Guide

Figure 16. DVD drive installation

7. Follow the instructions that come with the drive to set any jumpers or switches.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

Memory module installation

The following notes describe the types of DIMMs that the server supports and
other information that you must consider when you install DIMMs.
v Confirm that the server supports the DIMM that you are installing (see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us).
v When you install or remove DIMMs, the server configuration information
changes. When you restart the server, the system displays a message that
indicates that the memory configuration has changed. You can use the Setup
utility to view the server configuration information, see Using the Setup utility
on page 74 for more information.
v The server supports only industry-standard double-data-rate 3 (DDR3), 1333 or
1600 MHz, PC3L-12800 (single-rank or dual-rank), unbuffered or synchronous
dynamic random-access memory (SDRAM) dual inline memory modules
(DIMMs) with error correcting code (ECC).
v The server supports a maximum of four single-rank or dual-rank unbuffered
DIMMs.
v The maximum operating speed of the server is determined by the slowest
DIMM in the server.
v If you install a pair of DIMMs in DIMM connectors 1 and 3, the size and speed
of the DIMMs that you install in DIMM connectors 1 and 3 must match each
other. However, they do not have to be the same size and speed as the DIMMs
that are installed in DIMM connectors 2 and 4.
v You can use compatible DIMMs from various manufacturers in the same pair.

Chapter 2. Installing optional devices

v The specifications of a DDR3 DIMM are on a label on the DIMM, in the

following format.
v gGB eRxf PC3v-wwwwwm-aa-bb-cc
where:
gGB is the total capacity of the DIMM (for example, 1GB, 2GB, or 4GB)
eR is the number of ranks
- 1R = single-rank
- 2R = dual-rank
xf
-

4R = quad-rank
is the device organization or bit width (for example, x4, x8, or x16)
x4 = x4 organization (4 DQ lines per SDRAM)
x8 = x8 organization
x16 = x16 organization
wwwww is the DIMM bandwidth, in MBps
v 8500 = 8.53 GBps (DDR3-1066 SDRAMs, 8-byte primary data bus)
v 10600 = 10.66 GBps (DDR3-1333 SDRAMs, 8-byte primary data bus)

v
- m
v
v
v

12800 = 12.80 GBps (DDR3-1600 SDRAMs, 8-byte primary data bus)

is the DIMM type
E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)
R = Registered DIMM (RDIMM)
U = Unbuffered DIMM with no ECC (x64-bit primary data bus)

- aa is the CAS latency, in clocks at maximum operating frequency

- bb is the JEDEC SPD Revision Encoding and Additions level
- cc is the reference design file for the design of the DIMM
Note:
1. To determine the type of a DIMM, see the label on the DIMM. The
information on the label is in the format xGB nRxx PC3v-xxxxxx-xx-xx-xx.
The numeral in the sixth numerical position indicates whether the DIMM is
single-rank (n=1) or dual-rank (n=2).
2. The amount of usable memory is reduced, depending on the system
configuration. A certain amount of memory must be reserved for system
resources. To view the total amount of installed memory and the amount of
configured memory, run the Setup utility. For additional information, see
Configuring the server on page 70.

System x3250 M4 Type 2583: Installation and Service Guide

Unbuffered DIMMs (UDIMMs)

The following notes provide information that you must consider when you install
UDIMMs.
v The memory channels run at the lowest common frequency of the DIMMs
installed.
v The UDIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and
8 GB (when available) DIMMs.
v The server supports up to two single-rank or dual-rank UDIMMs per channel.
v The following table lists the supported UDIMM population.
Table 7. Supported UDIMM population per channel
DIMM
connectors per
channel

DIMMs
installed in each
channel
DIMM type

Ranks per
DIMM (any
combination)

DIMM speed

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

v The following table lists the maximum DIMM population using ranked
UDIMMs.
Table 8. Maximum memory population using ranked UDIMMs (depending on your model)
Number of
UDIMMs

DIMM type

Single-rank UDIMMs 1 GB

4 GB

Dual-rank UDIMMs

2 GB

8 GB

Dual-rank UDIMMs

4 GB

16 GB

Dual-rank UDIMMs

8 GB

32 GB

Size

Total memory

v The following table shows the UDIMM memory population rule to optimize the
system performance.
Table 9. UDIMM population rule
DIMM connector 1

DIMM connector 2

DIMM connector 3

DIMM connector 4

Populated

Empty

Populated

Empty

Populated

Empty

Populated

Chapter 2. Installing optional devices

Installing a DIMM
Use this information to install a DIMM.

Before you begin

Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are installing an optional device in the server, turn off the server and
peripheral devices, and disconnect the power cords and all external cables.
Attention: Static electricity that is released to internal server components when the
server is powered on might cause the server to halt, which might result in the loss
of data. To avoid this potential problem, always use an electrostatic-discharge wrist
strap or other grounding system when you work inside the server with the power
on.

About this task

DIMM 4

DIMM 3

DIMM 2
DIMM 1

Microprocessor

DIMM 4
DIMM 3

The following illustration shows the location of the DIMM connectors on the
system board.

DIMM 2

DIMM 1

Figure 17. The location of the DIMM connectors on the system board. (jinhu114)

To install a DIMM, complete the following steps.

Procedure
1. Locate the DIMM connectors on the system board. Determine the connectors
into which you will install the DIMMs. Install the DIMMs in the sequence
shown in the following table.

System x3250 M4 Type 2583: Installation and Service Guide

Table 10. DIMM installation sequence

Number of DIMMs

Installation sequence (connectors)

First pair of DIMMs

1, 3

Second pair of DIMMs

2, 4

2. Open the retaining clip on each end of the DIMM connector.

Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.

Figure 18. DIMM installation

3. Touch the static-protective package that contains the DIMM to any unpainted
metal surface on the outside of the server. Then, remove the DIMM from the
package.
4. Turn the DIMM so that the alignment slot align correctly with the alignment
tab.
5. Insert the DIMM into the connector by aligning the edges of the DIMM with
the slots at the ends of the DIMM connector.
6. Firmly press the DIMM straight down into the connector by applying pressure
on both ends of the DIMM simultaneously. The retaining clips snap into the
locked position when the DIMM is firmly seated in the connector.
Note: If there is a gap between the DIMM and the retaining clips, the DIMM
has not been correctly inserted; open the retaining clips, remove the DIMM,
and then reinsert it.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

Chapter 2. Installing optional devices

Installing an adapter
Use this information to install an adapter.

Before you begin

The following notes describe the types of adapters that the server supports and
other information that you must consider when you install an adapter:
v To confirm that the server supports the adapter that you are installing, see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section.
v The adapter slots are on the PCI riser-card assembly. You must first remove the
PCI riser-card assembly to access the adapter slots.
v The expansion slots on the PCI riser-card assembly accommodate the various
form factors of the non-hot-plug adapters as follows:
Expansion slot 1: Low-profile with 2U bracket (this slot is dedicated for
ServeRAID-10il v2 SAS/SATA controller)
Expansion slot 2: Full-height, half-length
Slot 2 PCIe Gen2 x8 (8, 4, 1)

Slot 1 PCIe Gen2 x8 (4, 1)

Figure 19. PCI riser-card assembly

v The optional ServeRAID-BR10il v2 controller must be installed in expansion slot

1 on the PCI riser-card assembly.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are installing an optional device in the server, turn off the server and
peripheral devices, and disconnect the power cords and all external cables.

About this task

To install an adapter, complete the following steps.

Procedure
1. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).

System x3250 M4 Type 2583: Installation and Service Guide

2. Touch the static-protective package that contains the adapter to any unpainted
metal surface on the server; then, remove the adapter from the package.
3. Place the adapter, component side up, on a flat, static-protective surface and set
any jumpers or switches as described by the adapter manufacturer, if necessary.
4. Follow the cabling instructions, if any come with the adapter. Route the adapter
cables before you install the adapter.
5. Remove the expansion-slot cover from the PCI riser-card assembly and save for
future use.
6. Align the connector on the adapter with the connector on the PCI riser-card
assembly, then, insert the adapter into the PCI riser-card assembly. Press the
edge of the connector firmly into the PCI riser-card assembly. Make sure that
the adapter is securely installed in the PCI riser-card assembly.
Important: Make sure that the U-shaped opening in the metal adapter bracket
engages the tab on the expansion-slot bracket.
Adapter
bracket

Adapter

Expansion-slot
bracket
Tab

Figure 20. Adapter installation

7. Install the PCI riser-card assembly (see Replacing the PCI riser-card assembly
on page 63).
Attention: When you install an adapter, make sure that the adapter is
correctly seated in the PCI riser-card assembly and that the PCI riser-card
assembly is securely seated in the riser-card connector on the system board
before you turn on the server. An incorrectly seated adapter might cause
damage to the system board, the PCI riser-card assembly, or the adapter.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.
Note: If the server is configured for RAID operation through an optional
ServeRAID adapter, you might have to reconfigure your disk arrays after you
install an adapter. See the ServeRAID documentation on the IBM ServerRAID
Support CD for additional information about RAID operation and complete
instructions for using ServeRAID Manager.

Chapter 2. Installing optional devices

Installing a ServeRAID adapter

Use this information to install an IBM ServeRAID adapter.

Before you begin

For configuration information, see the ServeRAID documentation at
http://www.ibm.com/supportportal.
Important: To ensure that any of your ServeRAID adapters function properly on
UEFI-based servers, make sure that the adapter firmware and supporting device
drivers are updated to the latest version.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are installing an optional device in the server, turn off the server and
peripheral devices, and disconnect the power cords and all external cables.

About this task

To install an IBM ServeRAID adapter, complete the following steps.

Procedure
1. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).
2. Remove the expansion-slot cover on the slot that you intend to use and save
for future use.
Attention: PCI expansion-slot covers must be installed on all vacant slots.
This maintains the electronic emissions standards of the server and ensures
proper ventilation of server components.
Expansion-slot cover
Adapter

Expansion slot 2
Expansion slot 1
Expansion-slot cover

Riser-card
assembly
Adapter

Figure 21. ServeRAID adapter installation

3. Touch the static-protective package that contains the new ServeRAID adapter to
any unpainted surface on the outside of the server; then, grasp the adapter by
the top edge or upper corners of the adapter and remove it from the package.
4. Take the signal cable that is attached to the drive backplane and connect it to
the ServeRAID adapter.
v If you install a ServeRAID adapter in slot 1 on the PCI riser-card assembly,
route the signal cable from the drive backplane as shown in the following
illustration.

System x3250 M4 Type 2583: Installation and Service Guide

SAS/SATA
signal cable

v If you install a ServeRAID-M1050 or ServeRAID-M5014 adapter in slot 2 on

the PCI riser-card assembly, route the signal cable from the drive backplane
through the fan cage hole on the left of fan 1 as shown in the following
illustration. Connect the signal cable to Port 0 on the ServeRAID adapter.
Note:
a. You must connect the signal cable to Port 0 on a ServeRAID-M1050 or
ServeRAID-M5014 adapter.
b. Secure the cable on the system board with cable tie after routing.

Chapter 2. Installing optional devices

ServeRAID adapter

SAS/SATA signal
cable

Hard disk
drive backplane

5. Align the ServeRAID adapter so that the keys align correctly with the
connector on the PCI riser-card assembly.
6. Insert the ServeRAID adapter into the connector on the PCI riser-card assembly
until it is firmly seated.
Attention: Incomplete insertion might cause damage to the server or the
adapter.
7. Install the PCI riser-card assembly (see Replacing the PCI riser-card assembly
on page 63).

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.
Note: When you restart the server, you are prompted to import the existing RAID
configuration to the new ServeRAID adapter.

System x3250 M4 Type 2583: Installation and Service Guide

Installing a hot-swap power supply

Use this information to install a hot-swap power supply.

Before you begin

The following notes describe the type of power supply that the server supports
and other information that you must consider when you install a power supply:
v Depending on your server model, the server comes standard with one 460-watt
hot-swap power supply. For redundancy support, you must install an additional
hot-swap power supply, if one is not installed in your model.
v Make sure that the devices that you are installing are supported. For a list of
supported optional devices for the server, see http://www.ibm.com/systems/
info/x86servers/serverproven/compat/us.
Statement 5

2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Chapter 2. Installing optional devices

Read the safety information in Safety on page vii and Installation guidelines
on page 38.

About this task

To install a hot-swap power supply, complete the following steps.

Procedure
1. Grasp the side clip and pull to remove the power-supply filler panel from the
empty power-supply bay. Save the power-supply filler panel in case you
remove the power supply at a later time.
Important: During normal operation, each power-supply bay must contain
either a power supply or power-supply filler panel for proper cooling.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 22. Hot-swap power supply installation

2. Slide the hot-swap power supply into the bay until the release latch clicks into
place.
3. Connect one end of the power cord for the new power supply into the ac
connector on the back of the power supply; then, connect the other end of the
power cord into a properly grounded electrical outlet.
4. If the server is turned off, turn on the server.
5. Make sure that the ac power LED on the power supply is lit, indicating that the
power supply is operating correctly. If the server is turned on, make sure that
the dc power LED on the power supply is lit also.

What to do next
If you have other devices to install, do so now. Otherwise, go to Completing the
installation on page 63.

System x3250 M4 Type 2583: Installation and Service Guide

Completing the installation

Use this information to complete the installation.

About this task

To complete the installation, complete the following steps.

Procedure
1. If you removed the PCI riser-card assembly, reinstall it (see Replacing the PCI
riser-card assembly).
2. If you removed the air baffle, reinstall it (see Replacing the air baffle on page
64).
3. If you removed the server cover, replace it (see Replacing the cover on page
65).
4. Install the server in the rack cabinet (see the Rack Installation Instructions that
come with the server for instructions).
5. Reconnect the cables and power cords (see Connecting the cables on page
66).
6. Update the server configuration (see Updating the server configuration on
page 68).
7. Slide the server back into the rack, if necessary.
8. Start the server. Confirm that it starts correctly and recognizes the newly
installed devices, and make sure that no error LEDs are lit.
9. (IBM Business Partners only) Complete the additional steps in Instructions for
IBM Business Partners on page 22.

Replacing the PCI riser-card assembly

Use this information to replace the PCI riser-card assembly.

Before you begin

About this task

To replace the PCI riser-card assembly, complete the following steps.

Procedure
1. Install the adapters in the PCI riser-card assembly (see Replacing a ServeRAID
adapter on page 161)
2. Reconnect any adapter cables that you disconnected when you removed the
PCI riser-card assembly.
3. Carefully align the PCI riser-card assembly with the guides on the rear of the
server and with the PCI riser-card connector on the system board; then, place
your thumbs on locations marked by the blue tabs and press down on the PCI
riser-card assembly. Make sure that the riser-card assembly is fully seated in the
Chapter 2. Installing optional devices

connector on the system board.

Riser-card
assembly

Figure 23. PCI riser-card assembly installation

4. Install the cover (see Replacing the cover on page 65).

5. Slide the server into the rack
6. Reconnect the power cords and cables that you remove
7. Turn on all attached devices and the server.

Replacing the air baffle

Use this information to replace the air baffle.

Before you begin

About this task

To replace the air baffle, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Align the air baffle pins with the baffle pin holes on the server chassis and fan
cage assembly; then, lower the air baffle into the server. Press the air baffle
down until it is securely seated.

System x3250 M4 Type 2583: Installation and Service Guide

Air baffle

Figure 24. Air baffle installation

3. Reinstall the cover (see Replacing the cover).

4. Slide the server into the rack.

What to do next
If you have replaced a server component or installed an optional device in the
server, you need to reconnect the power cords and all external cables, and turn on
the server and peripheral devices.
Attention: For proper cooling and airflow, replace the air baffle before turning on
the server. Operating the server with an air baffle removed might damage server
components.

Replacing the cover

Use this information to replace the cover.

Before you begin

Make sure that all cables, adapters, and other server components are installed and
seated correctly and that you have not left loose tools or parts inside the server.
Also, make sure that all internal cables are correctly routed.
Important: Before you slide the cover forward, make sure that all the tabs on the
front, rear, and side of the cover engage the chassis correctly. If all the tabs do not
engage the chassis correctly, it will be very difficult to remove the cover later.

About this task

To replace the server cover, complete the following steps.

Procedure
1. Position the cover on top of the server so that approximately 13 mm (0.5 inch)
extends from the rear.
Chapter 2. Installing optional devices

2. Slide the cover toward the front of the server.

Figure 25. Cover installation

3. Make sure that the cover correctly engages all the inset tabs on the server.
4. Install the server into the rack enclosure and tighten the two front thumbscrews
to secure the server in the rack.
5. Reconnect the external cables and power cords.

Connecting the cables

Use this information to connect the cables.

About this task

The following illustration shows the locations of the input and output connectors
on the front of the server.

Reset button
Power-control button
Power-on LED

Hard disk drive activity LED

Locator LED
System-error LED

System x3250 M4 Type 2583: Installation and Service Guide

USB 1 connector
USB 2 connector

Ethernet 1 Ethernet 1 Ethernet 2

activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

PCI slot 2

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 1

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

The following illustration shows the locations of the input and output connectors
on the rear of the server.
Ethernet 1 Ethernet 1 Ethernet 2
activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

PCI slot 1

PCI slot 2

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

Ethernet 1 Ethernet 1 Ethernet 2

activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 2

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 1

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

Procedure
1. You must turn off the server before you connect or disconnect cables.
2. See the documentation that comes with any external devices for additional
cabling instructions. It might be easier for you to route cables before you
connect the devices to the server.
3. Cable identifiers are printed on the cables that come with the server and
optional devices. Use these identifiers to connect the cables to the correct
connectors.

Chapter 2. Installing optional devices

Updating the server configuration

Use this information to update the server configuration.

About this task

When you start the server for the first time after you add or remove a device, you
might receive a message that the configuration has changed. The Setup utility
starts automatically so that you can save the new configuration settings.
Some optional devices have device drivers that you must install. For information
about installing device drivers, see the documentation that comes with each device.
If the server has an optional RAID adapter and you have installed or removed a
hard disk drive, see the documentation that comes with the RAID adapter for
information about reconfiguring the disk arrays.
For information about configuring the Ethernet controller, see Configuring the
Ethernet controller on page 87.

System x3250 M4 Type 2583: Installation and Service Guide

Chapter 3. Configuration information and instructions

This chapter provides information about updating the firmware and using the
configuration utilities.

Updating the firmware

Use this information to update the system firmware.
Important:
1. Some cluster solutions require specific code levels or coordinated code updates.
If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.
2. Before you update the firmware, be sure to back up any data that is stored in
the Trusted Platform Module (TPM), in case any of the TPM characteristics are
changed by the new firmware. For instructions, see your encryption software
documentation.
3. Installing the wrong firmware or device-driver update might cause the server
to malfunction. Before you install a firmware or device-driver update, read any
readme and change history files that are provided with the downloaded
update. These files contain important information about the update and the
procedure for installing the update, including any special procedure for
updating from an early firmware or device-driver version to the latest version.
You can install code updates that are packaged as an UpdateXpress System Pack or
UpdateXpress CD image. An UpdateXpress System Pack contains an
integration-tested bundle of online firmware and device-driver updates for your
server. Use UpdateXpress System Pack Installer to acquire and apply UpdateXpress
System Packs and individual firmware and device-driver updates. For additional
information and to download the UpdateXpress System Pack Installer, go to the
ToolsCenter for System x and BladeCenter at http://www.ibm.com/support/
entry/portal/docdisplay?lndocid=TOOL-CENTER and click UpdateXpress System
Pack Installer.
When you click an update, an information page is displayed, including a list of the
problems that the update fixes. Review this list for your specific problem; however,
even if your problem is not listed, installing the update might solve the problem.
Be sure to separately install any listed critical updates that have release dates that
are later than the release date of the UpdateXpress System Pack or UpdateXpress
image.
The firmware for the server is periodically updated and is available for download
on the IBM website. To check for the latest level of firmware, such as the UEFI
firmware, device drivers, and Integrated Management Module II (IMM2) firmware,
go to http://www.ibm.com/support/fixcentral.
Download the latest firmware for the server; then, install the firmware, using the
instructions that are included with the downloaded files.

Copyright IBM Corp. 2014

When you replace a device in the server, you might have to update the firmware
that is stored in memory on the device or restore the pre-existing firmware from a
CD or DVD image.
The following list indicates where the firmware is stored:
v UEFI firmware is stored in ROM on the system board.
v IMM2 firmware is stored in ROM on the system board.
v Ethernet firmware is stored in ROM on the Ethernet controller and on the
system board.
v ServeRAID firmware is stored in ROM on the system board and the RAID
adapter (if one is installed).
v SAS/SATA firmware is stored in ROM on the SAS/SATA controller on the
system board.

Configuring the server

The following configuration programs come with the server:
v Setup utility
The Setup utility is part of the UEFI firmware. Use it to perform configuration
tasks such as changing interrupt request (IRQ) settings, changing the
startup-device sequence, setting the date and time, and setting passwords. For
information about using this program, see Using the Setup utility on page 74.
v Boot Manager program
The Boot Manager is part of the UEFI firmware. Use it to override the startup
sequence that is set in the Setup utility and temporarily assign a device to be
first in the startup sequence. For more information about using this program, see
Using the Boot Manager on page 80.
v IBM ServerGuide Setup and Installation CD
The ServerGuide program provides software-setup tools and installation tools
that are designed for the server. Use this CD during the installation of the server
to configure basic hardware features, such as an integrated SAS/SATA controller
with RAID capabilities, and to simplify the installation of your operating system.
For information about using this CD, see Using the ServerGuide Setup and
Installation CD on page 72.
v Integrated management module
Use the integrated management module II (IMM2) for configuration, to update
the firmware and sensor data record/field replaceable unit (SDR/FRU) data, and
to remotely manage a network. For information about using the IMM2, see
Using the Integrated Management Module II (IMM2) on page 82 and the
Integrated Management Module II User's Guide at http://www.ibm.com/support/
entry/portal/docdisplay?lndocid=migr-5086346.
v Remote presence capability and blue-screen capture
The remote presence and blue-screen capture features are integrated functions of
the integrated management module (IMM2). The remote presence feature
provides the following functions:
Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz,
regardless of the system state
Remotely accessing the server, using the keyboard and mouse from a remote
client

System x3250 M4 Type 2583: Installation and Service Guide

Mapping the CD or DVD drive, diskette drive, and USB flash drive on a
remote client, and mapping ISO and diskette image files as virtual drives that
are available for use by the server
Uploading a diskette image to the IMM2 memory and mapping it to the
server as a virtual drive
The blue-screen capture feature captures the video display contents before the
IMM2 restarts the server when the IMM2 detects an operating-system hang
condition. A system administrator can use the blue-screen capture feature to
assist in determining the cause of the hang condition. For more information, see
Using the remote presence and blue-screen capture features on page 83.
v Ethernet controller configuration
For information about configuring the Ethernet controller, see Configuring the
Ethernet controller on page 87.
v IBM Advanced Settings Utility (ASU) program
Use this program as an alternative to the Setup utility for modifying UEFI
settings and IMM2 settings. Use the ASU program online or out of band to
modify UEFI settings from the command line without the need to restart the
server to run the Setup utility. For more information about using this program,
see IBM Advanced Settings Utility program on page 88.
v Configuring RAID arrays
For information about configuring RAID arrays, see Configuring RAID arrays
on page 87.
The following table lists the different server configurations and the applications
that are available for configuring and managing RAID arrays.
Table 11. Server configuration and applications for configuring and managing RAID arrays
RAID array configuration
(before operating system is
installed)

RAID array management

(after operating system is
installed)

ServeRAID-H1110 adapter

LSI Utility (Setup utility,

press Ctrl+C), ServerGuide,
Human Interface
Infrastructure (HII)

MegaRAID Storage Manager

(MSM), SAS2IRCU
(Command Line) Utility for
Storage Management

Setup and configuration overview

Use this information for the ServerGuide setup and configuration.
When you use the ServerGuide Setup and Installation CD, you do not need setup
diskettes. You can use the CD to configure any supported IBM server model. The
setup program provides a list of tasks that are required to set up your server
model. On a server with a ServeRAID adapter or SAS/SATA controller with RAID
capabilities, you can run the SAS/SATA RAID configuration program to create
logical drives.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.

Typical operating-system installation

This section details the ServerGuide typical operating-system installation.
The ServerGuide program can reduce the time it takes to install an operating
system. It provides the device drivers that are required for your hardware and for
the operating system that you are installing. This section describes a typical
ServerGuide operating-system installation.
Note: Features and functions can vary slightly with different versions of the
ServerGuide program.
1. After you have completed the setup process, the operating-system installation
program starts. (You will need your operating-system CD to complete the
installation.)
2. The ServerGuide program stores information about the server model, service
processor, hard disk drive controllers, and network adapters. Then, the
program checks the CD for newer device drivers. This information is stored
and then passed to the operating-system installation program.
3. The ServerGuide program presents operating-system partition options that are
based on your operating-system selection and the installed hard disk drives.
4. The ServerGuide program prompts you to insert your operating-system CD
and restart the server. At this point, the installation program for the operating
system takes control to complete the installation.

Installing your operating system without using ServerGuide

Use this information to install the operating system on the server without using
ServerGuide.
If you have already configured the server hardware and you are not using the
ServerGuide program to install your operating system, you can download
operating-system installation instructions for the server from http://
www.ibm.com/supportportal.

Chapter 3. Configuration information and instructions

Using the Setup utility

Use these instructions to start the Setup utility.
Use the Unified Extensible Firmware Interface (UEFI) Setup Utility program to
perform the following tasks:
v View configuration information
v View and change assignments for devices and I/O ports
v
v
v
v
v
v
v

Set the date and time

Set and change passwords
Set the startup characteristics of the server and the order of startup devices
Set and change settings for advanced hardware features
View, set, and change settings for power-management features
View and clear error logs
Change interrupt request (IRQ) settings

v Resolve configuration conflicts

Starting the Setup utility

Use this information to start up the Setup utility.

About this task

To start the Setup utility, complete the following steps:

Procedure
1. Turn on the server.
Note: Approximately 5 to 10 seconds after the server is connected to power,
the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1. If you have set an
administrator password, you must type the administrator password to access
the full Setup utility menu. If you do not type the administrator password, a
limited Setup utility menu is available.
3. Select settings to view or change.

Setup utility menu choices

Use the Setup utility main menu to view and configure server configuration data
and settings.
The following choices are on the Setup utility main menu for the UEFI. Depending
on the version of the firmware, some menu choices might differ slightly from these
descriptions.
v System Information
Select this choice to view information about the server. When you make changes
through other choices in the Setup utility, some of those changes are reflected in
the system information; you cannot change settings directly in the system
information. This choice is on the full Setup utility menu only.
System Summary
Select this choice to view configuration information, including the ID, speed,
and cache size of the microprocessors, machine type and model of the server,
the serial number, the system UUID, and the amount of installed memory.
When you make configuration changes through other options in the Setup

System x3250 M4 Type 2583: Installation and Service Guide

utility, the changes are reflected in the system summary; you cannot change
settings directly in the system summary.
Product Data
Select this choice to view the system-board identifier, the revision level or
issue date of the firmware, the integrated management module and
diagnostics code, and the version and date.
This choice is on the full Setup utility menu only.
v System Settings
Select this choice to view or change the server component settings.
Adapters and UEFI Drivers
Select this choice to view information about the UEFI 1.10 and UEFI 2.0
compliant adapters and drivers installed in the server.
Processors
Select this choice to view or change the processor settings.
Memory
Select this choice to view or change the memory settings.
Devices and I/O Ports
Select this choice to view or change assignments for devices and
input/output (I/O) ports. You can configure the serial ports, configure remote
console redirection, enable or disable integrated Ethernet controllers, the
SAS/SATA controllers, SATA optical drive channels, PCI slots, and video
controller. If you disable a device, it cannot be configured, and the operating
system will not be able to detect it (this is equivalent to disconnecting the
device).
Power
Select this choice to view or change power capping to control consumption,
processors, and performance states.
Operating Modes
Select this choice to view or change the operating profile (performance and
power utilization).
Legacy Support
Select this choice to view or set legacy support.
- Force Legacy Video on Boot
Select this choice to force INT video support, if the operating system does
not support UEFI video output standards.
- Rehook INT 19h
Select this choice to enable or disable devices from taking control of the
boot process. The default is Disable.
- Legacy Thunk Support
Select this choice to enable or disable UEFI to interact with PCI mass
storage devices that are non-UEFI compliant. The default is Enable.
- Infinite Boot Retry
Select this choice to enable or disable UEFI to infinitely retry the legacy
boot order. The default is Disable.
- BBS Boot
Select this choice to enable or disable legacy boot in BBS manner. The
default is Enable.
System Security
Chapter 3. Configuration information and instructions

Select this choice to view or configure Trusted Platform Module (TPM)

support.
Integrated Management Module
Select this choice to view or change the settings for the integrated
management module.
- Power Restore Policy
Select this choice to set the mode of operation after the power lost.
- Commands on USB Interface
Select this choice to enable or disable the Ethernet over USB interface on
IMM. The default is Enable.
- Network Configuration
Select this choice to view the system management network interface port,
the IMM MAC address, the current IMM IP address, and host name; define
the static IMM IP address, subnet mask, and gateway address, specify
whether to use the static IP address or have DHCP assign the IMM2 IP
address, save the network changes, and reset the IMM.
- Reset IMM to Defaults
Select this choice to view or reset IMM to the default settings.
- Reset IMM
Select this choice to reset IMM.
Recovery
Select this choice to view or change the system recovery parameters.
- POST Attempts
Select this choice to view or change the number of attempts to POST.
v POST Attempts Limit
Select this choice to view or change the Nx boot failure parameters.
- System Recovery
Select this choice to view or change system recovery settings.
v POST Watchdog Timer
Select this choice to view or enable the POST watchdog timer.
v POST Watchdog Timer Value
Select this choice to view or set the POST loader watchdog timer value.
v Reboot System on NMI
Select this choice to enable or disable restarting the system whenever a
nonmaskable interrupt (NMI) occurs. Enable is the default.
v Halt on Severe Error
Select this choice to enable or disable the system from booting into OS,
displaying the POST event viewer whenever a severe error was detected.
Disable is the default.
Storage
Select this choice to view or change the storage device settings.
Network
Select this choice to view or change the network device options, such as
iSCSI.
Drive Health
Select this choice to view the status of the controllers installed in the blade
server.

System x3250 M4 Type 2583: Installation and Service Guide

v Date and Time

Select this choice to set the date and time in the server, in 24-hour format
(hour:minute:second).
This choice is on the full Setup utility menu only.
v Start Options
Select this choice to view or change the start options, including the startup
sequence, keyboard NumLock state, PXE boot option, and PCI device boot
priority. Changes in the startup options take effect when you start the server.
The startup sequence specifies the order in which the server checks devices to
find a boot record. The server starts from the first boot record that it finds. If the
server has Wake on LAN hardware and software and the operating system
supports Wake on LAN functions, you can specify a startup sequence for the
Wake on LAN functions. For example, you can define a startup sequence that
checks for a disc in the CD-RW/DVD drive, then checks the hard disk drive,
and then checks a network adapter.
This choice is on the full Setup utility menu only.
v Boot Manager
Select this choice to view, add, delete, or change the device boot priority, boot
from a file, select a one-time boot, or reset the boot order to the default setting.
v System Event Log
Select this choice to enter the System Event Manager, where you can view the
POST event log and the system-event log. You can use the arrow keys to move
between pages in the error log. This choice is on the full Setup utility menu only.
The POST event log contains the most recent error codes and messages that
were generated during POST.
The system-event log contains POST and system management interrupt (SMI)
events and all events that are generated by the baseboard management
controller that is embedded in the integrated management module (IMM).
Important: If the system-error LED on the front of the server is lit but there are
no other error indications, clear the system-event log. Also, after you complete a
repair or correct an error, clear the system-event log to turn off the system-error
LED on the front of the server.
POST Event Viewer
Select this choice to enter the POST event viewer to view the POST error
messages.
System Event Log
Select this choice to view the system event log.
Clear System Event Log
Select this choice to clear the system event log.
v User Security
Select this choice to set, change, or clear passwords. See Passwords on page 78
for more information.
This choice is on the full and limited Setup utility menu.
Set Power-on Password
Select this choice to set or change a power-on password. See Power-on
password on page 79 for more information.
Clear Power-on Password
Select this choice to clear a power-on password. See Power-on password on
page 79 for more information.
Chapter 3. Configuration information and instructions

v
v

Set Administrator Password

Select this choice to set or change an administrator password. An
administrator password is intended to be used by a system administrator; it
limits access to the full Setup utility menu. If an administrator password is
set, the full Setup utility menu is available only if you type the administrator
password at the password prompt. See Administrator password on page 79
for more information.
Clear Administrator Password
Select this choice to clear an administrator password. See Administrator
password on page 79 for more information.
Save Settings
Select this choice to save the changes that you have made in the settings.
Restore Settings
Select this choice to cancel the changes that you have made in the settings and
restore the previous settings.
Load Default Settings
Select this choice to cancel the changes that you have made in the settings and
restore the factory settings.
Exit Setup
Select this choice to exit from the Setup utility. If you have not saved the
changes that you have made in the settings, you are asked whether you want to
save the changes or exit without saving them.

Passwords
From the User Security menu choice, you can set, change, and delete a power-on
password and an administrator password.
The User Security menu choice is on the full Setup utility menu only.
If you set only a power-on password, you must type the power-on password to
complete the system startup and to have access to the full Setup utility menu.
An administrator password is intended to be used by a system administrator; it
limits access to the full Setup utility menu. If you set only an administrator
password, you do not have to type a password to complete the system startup, but
you must type the administrator password to access the Setup utility menu.
If you set a power-on password for a user and an administrator password for a
system administrator, you must type the power-on password to complete the
system startup. A system administrator who types the administrator password has
access to the full Setup utility menu; the system administrator can give the user
authority to set, change, and delete the power-on password. A user who types the
power-on password has access to only the limited Setup utility menu; the user can
set, change, and delete the power-on password, if the system administrator has
given the user that authority.

System x3250 M4 Type 2583: Installation and Service Guide

Power-on password:
If a power-on password is set, when you turn on the server, you must type the
power-on password to complete the system startup. You can use any combination
of 6 - 20 printable ASCII characters for the password.
When a power-on password is set, you can enable the Unattended Start mode, in
which the keyboard and mouse remain locked but the operating system can start.
You can unlock the keyboard and mouse by typing the power-on password.
If you forget the power-on password, you can regain access to the server in any of
the following ways:
v If an administrator password is set, type the administrator password at the
password prompt. Start the Setup utility and reset the power-on password.
Attention: If you set an administrator password and then forget it, there is no
way to change, override, or remove it. You must replace the system board.
v Remove the battery from the server, wait 30 seconds, and then reinstall it.
v Change the position of the power-on password switch (enable switch 2 of the
system board switch block (SW1) to bypass the password check (see
System-board switches and jumpers on page 26 for more information).
Attention: Before you change any switch settings or move any jumpers, turn
off the server; then, disconnect all power cords and external cables. See the
safety information that begins Safety on page vii. Do not change settings or
move jumpers on any system-board switch or jumper blocks that are not shown
in this document.
The default for all of the switches on switch block SW1 is Off.
While the server is turned off, move switch 2 of the switch block SW1 to the On
position to enable the power-on password override. You can then start the Setup
utility and reset the power-on password. You do not have to return the switch to
the previous position.
The power-on password override switch does not affect the administrator
password.
Administrator password:
If an administrator password is set, you must type the administrator password for
access to the full Setup utility menu. You can use any combination of 6 to 20
printable ASCII characters for the password.
Attention: If you set an administrator password and then forget it, there is no
way to change, override, or remove it. You must replace the system board.

Chapter 3. Configuration information and instructions

Using the Boot Manager

Use this information for the Boot Manager.

About this task

The Boot Manager program is a built-in, menu-driven configuration utility
program that you can use to temporarily redefine the first startup device without
changing settings in the Setup utility.
To use the Boot Manager program, complete the following steps:

Procedure
1.
2.
3.
4.

Turn off the server.

Restart the server.
When the prompt <F12> Select Boot Device is displayed, press F12.
Use the Up arrow and Down arrow keys to select an item from the menu and
press Enter.

Results
The next time the server starts, it returns to the startup sequence that is set in the
Setup utility.

Starting the backup server firmware

Use this information to start the backup server firmware.
The system board contains a backup copy area for the server firmware. This is a
secondary copy of the server firmware that you update only during the process of
updating the server firmware. If the primary copy of the server firmware becomes
damaged, use this backup copy.
To force the server to start from the backup copy, turn off the server; then, place
the UEFI boot backup jumper in the backup position (pins 2 and 3) to enable the
UEFI recovery mode. See System-board switches and jumpers on page 26 for the
location of the UEFI boot backup jumper.
Use the backup copy of the server firmware until the primary copy is restored.
After the primary copy is restored, turn off the server; then, move the UEFI boot
backup jumper back to the primary position (pins 1 and 2).

System x3250 M4 Type 2583: Installation and Service Guide

The UpdateXpress System Pack Installer

The UpdateXpress System Pack Installer detects supported and installed device
drivers and firmware in the server and installs available updates.
For additional information and to download the UpdateXpress System Pack
Installer, go to the ToolsCenter for System x and BladeCenter at
http://publib.boulder.ibm.com/infocenter/toolsctr/v1r0/ and click UpdateXpress
System Pack Installer.

Changing the Power Policy option to the default settings after

loading UEFI defaults
The default settings for the Power Policy option are set by the IMM2.

About this task

To change the Power Policy option to the default settings, complete the following
steps.

Procedure
1. Turn on the server.
Note: Approximately 20 seconds after the server is connected to AC power, the
power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1. If you have set an
administrator password, you must type the administrator password to access
the full Setup utility menu. If you do not type the administrator password, a
limited Setup utility menu is available.
3. Select System Settings > Integrated Management Module, then set Power
Restore Policy setting to Restore.
4. Go back to System Configuration and Boot Management > Save Settings.
5. Go back and check the Power Policy setting to verify that it is set to Restore
(the default).

What to do next
Attention: If you set an administrator password and then forget it, there is no
way to change, override, or remove it. You must replace the system board.

Chapter 3. Configuration information and instructions

Using the Integrated Management Module II (IMM2)

The Integrated Management Module II (IMM2) is a second generation of the
functions that were formerly provided by the baseboard management controller
hardware. It combines service processor functions, video controller, and remote
presence function in a single chip.
The IMM2 supports the following basic systems-management features:
v Active Energy Manager.
v Alerts (in-band and out-of-band alerting, PET traps - IPMI style, SNMP, e-mail).
v Auto Boot Failure Recovery (ABR).
v Automatic microprocessor disable on failure and restart in a two-microprocessor
configuration when one microprocessor signals an internal error. When one of
the microprocessors fail, the server will disable the failing microprocessor and
restart with the other microprocessor.
v Automatic Server Restart (ASR) when POST is not complete or the operating
system hangs and the operating system watchdog timer times-out. The IMM2
might be configured to watch for the operating system watchdog timer and
reboot the system after a timeout, if the ASR feature is enabled. Otherwise, the
IMM2 allows the administrator to generate a nonmaskable interrupt (NMI) by
pressing an NMI button on the light path diagnostics panel for an
operating-system memory dump. ASR is supported by IPMI.
v A virtual media key, which enables remote presence support (remote video,
remote keyboard/mouse, and remote storage).
v Boot sequence manipulation.
v Command-line interface.
v Configuration save and restore.
v DIMM error assistance. The Unified Extensible Firmware Interface (UEFI)
disables a failing DIMM that is detected during POST, and the IMM2 lights the
associated system error LED and the failing DIMM error LED.
v Environmental monitor with fan speed control for temperature, voltages, fan
failure, power supply failure, and power backplane failure.
v Intelligent Platform Management Interface (IPMI) Specification V2.0 and
Intelligent Platform Management Bus (IPMB) support.
v Invalid system configuration (CONFIG) LED support.
v Light path diagnostics LEDs indicators to report errors that occur with fans,
power supplies, microprocessor, hard disk drives, and system errors.
v Local firmware code flash update
Nonmaskable interrupt (NMI) detection and reporting.
Operating-system failure blue screen capture.
PCI configuration data.
Power/reset control (power-on, hard and soft shutdown, hard and soft reset,
schedule power control).
v Query power-supply input power.
v ROM-based IMM2 firmware flash updates.
v
v
v
v

v
v
v
v

Serial over LAN (SOL).

Serial port redirection over telnet or ssh.
SMI handling
System event log (SEL) - user readable event log.

System x3250 M4 Type 2583: Installation and Service Guide

The IMM2 also provides the following remote server management capabilities
through the ipmitool management utility program:
v Command-line interface (IPMI Shell)
The command-line interface provides direct access to server management
functions through the IPMI 2.0 protocol. Use the command-line interface to issue
commands to control the server power, view system information, and identify
the server. You can also save one or more commands as a text file and run the
file as a script.
v Serial over LAN
Establish a Serial over LAN (SOL) connection to manage servers from a remote
location. You can remotely view and change the UEFI settings, restart the server,
identify the server, and perform other management functions. Any standard
Telnet client application can access the SOL connection.
For more information about IMM2, see the Integrated Management Module II User's
Guide at http://www.ibm.com/support/entry/portal/docdisplay?lndocid=migr5086346.

Using the remote presence and blue-screen capture features

The remote presence and blue-screen capture features are integrated functions of
the Integrated Management Module II (IMM2).
The remote presence feature provides the following functions:
v Remotely viewing video with graphics resolutions up to 1600 x 1200 at 75 Hz,
regardless of the system state
v Remotely accessing the server, using the keyboard and mouse from a remote
client
v Mapping the CD or DVD drive, diskette drive, and USB flash drive on a remote
client, and mapping ISO and diskette image files as virtual drives that are
available for use by the server
v Uploading a diskette image to the IMM2 memory and mapping it to the server
as a virtual drive
The blue-screen capture feature captures the video display contents before the
IMM2 restarts the server when the IMM2 detects an operating-system hang
condition. A system administrator can use the blue-screen capture to assist in
determining the cause of the hang condition.

Chapter 3. Configuration information and instructions

Obtaining the IMM host name

Use this information to obtain the IMM host name.

About this task

If you are logging on to the IMM for the first time after installation, the IMM
defaults to DHCP. If a DHCP server is not available, the IMM uses a static IP
address of 192.168.70.125. The default IPv4 host name is IMM- (plus the last 12
characters on the IMM MAC address). The default host name also comes on the
IMM network access tag that comes attached to the power supply on the rear of
the server. The IMM network access tag provides the default host name of the
IMM and does not require you to start the server.
The IPv6 link-local address (LLA) is derived from the IMM default host name. The
IMM LLA is on the IMM network access tag is on the power supply on the rear of
the server. To derive the link-local address, complete the following steps:

Procedure
1. Take the last 12 characters on the IMM MAC address (for example,
5CF3FC5EAAD0).
2. Separate the number into pairs of hexadecimal characters (for example,
5C:F3:FC:5E:AA:D0).
3. Separate the first six and last six hexadecimal characters.
4. Add FF and FE in the middle of the 12 characters (for example, 5C F3 FC
FF FE 5E AA D0).
5. Convert the first pair of hexadecimal characters to binary (for example, 5=0101,
C=1100, which results in 01011100 F3 FC FF FE 5E AA D0).
6. Flip the 7th binary character from left (0 to 1 or 1 to 0), which results in
01011110 F3 FF FE 5E AA D0.
7. Convert the binary back to hexadecimal (for example, 5E F3FCFFFE5EAAD0).

Obtaining the IP address for the IMM

Use this information to obtain the IP address for the IMM.

About this task

To access the web interface to use the remote presence feature, you need the IP
address or host name of the IMM. You can obtain the IMM IP address through the
Setup utility and you can obtain the IMM host name from the IMM network access
tag. The server comes with a default IP address for the IMM of 192.168.70.125.
To obtain the IP address, complete the following steps:

Procedure
1. Turn off the server.
Note: Approximately 5 to 10 seconds after the server is connected to power,
the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1. (This prompt is displayed
on the screen for only a few seconds. You must press F1 quickly.) If you have
set both a power-on password and an administrator password, you must type
the administrator password to access the full Setup utility menu.
3. From the Setup utility main menu, select System Settings.

System x3250 M4 Type 2583: Installation and Service Guide

4.
5.
6.
7.

On the next screen, select Integrated Management Module.

On the next screen, select Network Configuration.
Find the IP address and write it down.
Exit from the Setup utility.

Logging on to the web interface

Use this information to log on to the web interface.

About this task

To log on to the IMM web interface, complete the following steps:

Procedure
1. On a system that is connected to the server, open a web browser. In the
Address or URL field, type the IP address or host name of the IMM to which
you want to connect.
Note: If you are logging on to the IMM for the first time after installation, the
IMM defaults to DHCP. If a DHCP host is not available, the IMM assigns a
static IP address of 192.168.70.125. The IMM network access tag provides the
default host name of the IMM and does not require you to start the server.
2. On the Login page, type the user name and password. If you are using the
IMM for the first time, you can obtain the user name and password from your
system administrator. All login attempts are documented in the system-event
log.
Note: The IMM is set initially with a user name of USERID and password of
PASSW0RD (with a zero, not a the letter O). You have read/write access. You
must change the default password the first time you log on.
3. Click Log in to start the session. The System Status and Health page provides a
quick view of the system status.

Results
Note: If you boot to the operating system while in the IMM GUI and the message
Booting OS or in unsupported OS is displayed under System Status > System
State, disable Windows 2008 or 2012 firewall or type the following command in
the Windows 2008 or 2012 console. This might also affect blue-screen capture
features.
netsh firewall set icmpsetting type=8 mode=ENABLE
By default, the icmp packet is blocked by Windows firewall. The IMM GUI will
then change to OS booted status after you change the setting as indicated above
in both the Web and CLI interfaces.

Chapter 3. Configuration information and instructions

Using the embedded hypervisor

The VMware ESXi embedded hypervisor software is available on the optional IBM
USB flash device with embedded hypervisor.

About this task

The USB flash device can be installed in USB connectors on the system board (see
System-board internal connectors on page 25 for the location of the connectors).
Hypervisor is virtualization software that enables multiple operating systems to
run on a host system at the same time. The USB flash device is required to activate
the hypervisor functions.
To start using the embedded hypervisor functions, you must add the USB flash
device to the startup sequence in the Setup utility.
To add the USB flash device to the startup sequence, complete the following steps:

Procedure
1. Turn on the server.
Note: Approximately 5 to 10 seconds after the server is connected to power,
the power-control button becomes active.
2. When the prompt <F1> Setup is displayed, press F1.
3. From the Setup utility main menu, select Boot Manager.
4. Select Add Boot Option; then, select Generic Boot Option > Embedded
Hypervisor. Press Enter, and then select Esc.
5. Select Change Boot Order > Change the order. Use the Up arrow and Down
Arrow keys to select Embedded Hypervisor and use the plus (+) and minus (-)
keys to move Embedded Hypervisor in the boot order. When Embedded
Hypervisor is in the correct location in the boot order, press Enter. Select
Commit Changes and press Enter.
6. Select Save Settings and then select Exit Setup.

Results
If the embedded hypervisor flash device image becomes corrupt, you can
download the image from http://www.ibm.com/systems/x/os/vmware/esxi/.
For additional information and instructions, see VMware vSphere 4.1
Documentation at http://www.vmware.com/support/pubs/vs_pages/
vsp_pubs_esxi41_e_vc41.html or the VMware vSphere Installation and Setup Guide at
http://pubs.vmware.com/vsphere-50/topic/com.vmware.ICbase/PDF/vsphereesxi-vcenter-server-50-installation-setup-guide.pdf.

System x3250 M4 Type 2583: Installation and Service Guide

Configuring the Ethernet controller

Use this information to configure the Ethernet controller.
The Ethernet controllers are integrated on the system board. They provide an
interface for connecting to a 10 Mbps, 100 Mbps, or 1 Gbps network and provide
full-duplex (FDX) capability, which enables simultaneous transmission and
reception of data on the network. If the Ethernet ports in the server support
auto-negotiation, the controllers detect the data-transfer rate (10BASE-T,
100BASE-TX, or 1000BASE-T) and duplex mode (full-duplex or half-duplex) of the
network and automatically operate at that rate and mode.
You do not have to set any jumpers or configure the controllers. However, you
must install a device driver to enable the operating system to address the
controllers.
To find device drivers and information about configuring the Ethernet controllers,
go to http://www.ibm.com/supportportal.

Enabling Features on Demand Ethernet software

Use this information to enable Features on Demand Ethernet software.
You can activate the Features on Demand (FoD) software upgrade key for Fibre
Channel over Ethernet (FCoE) and iSCSI storage protocols that is integrated in the
integrated management module. For more information and instructions for
activating the Features on Demand Ethernet software key, see the IBM Features on
Demand Users Guide. To download the document, go to /http://www.ibm.com/
systems/x/fod/, log in, and click Help.

Enabling Features on Demand RAID software

Use this information to enable Features on Demand RAID software.
You can activate the Features on Demand (FoD) software upgrade key for RAID
that is integrated in the integrated management module. For more information and
instructions for activating the Features on Demand RAID software key, see the IBM
Features on Demand Users Guide. To download the document, go to
/http://www.ibm.com/systems/x/fod/, log in, and click Help.

Configuring RAID arrays

Through the Setup utility, you can access utilities to configure RAID arrays.

About this task

The specific procedure for configuring arrays depends on the RAID controller that
you are using. For details, see the documentation for your RAID controller. To
access the utility for your RAID controller, complete the following steps:

Procedure
1. Turn on the server.
Note: Approximately 10 seconds after the server is connected to power, the
power-control button becomes active.

Chapter 3. Configuration information and instructions

2. When prompted, <F1 Setup> is displayed, press F1. If you have set an
administrator password, you must type the administrator password to access
the full Setup utility menu. If you do not type the administrator password, a
limited Setup utility menu is available.
3. Select System Settings > Storage.
4. Press Enter to refresh the list of device drivers.
5. Select the device driver for your RAID controller and press Enter.
6. Follow the instructions in the documentation for your RAID controller.

IBM Advanced Settings Utility program

The IBM Advanced Settings Utility (ASU) program is an alternative to the Setup
utility for modifying UEFI settings.
Use the ASU program online or out of band to modify UEFI settings from the
command line without the need to restart the system to access the Setup utility.
You can also use the ASU program to configure the optional remote presence
features or other IMM2 settings. The remote presence features provide enhanced
systems-management capabilities.
In addition, the ASU program provides IMM2 LAN over USB interface
configuration through the command-line interface.
Use the command-line interface to issue setup commands. You can save any of the
settings as a file and run the file as a script. The ASU program supports scripting
environments through a batch-processing mode.
For more information and to download the ASU program, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=TOOL-ASU.

Updating IBM Systems Director

Use this information to update the IBM Systems Director.

About this task

If you plan to use IBM Systems Director to manage the server, you must check for
the latest applicable IBM Systems Director updates and interim fixes.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.

System x3250 M4 Type 2583: Installation and Service Guide

Installing a newer version

About this task
To locate and install a newer version of IBM Systems Director, complete the
following steps:

Procedure
1. Check for the latest version of IBM Systems Director:
a. Go to http://www.ibm.com/systems/software/director/resources.html.
b. If a newer version of IBM Systems Director than what comes with the
server is shown in the drop-down list, follow the instructions on the web
page to download the latest version.
2. Install the IBM Systems Director program.

Installing updates with your management server is connected to

the Internet
About this task
If your management server is connected to the Internet, to locate and install
updates and interim fixes, complete the following steps:

Procedure
1. Make sure that you have run the Discovery and Inventory collection tasks.
2. On the Welcome page of the IBM Systems Director web interface, click View
updates.
3. Click Check for updates. The available updates are displayed in a table.
4. Select the updates that you want to install, and click Install to start the
installation wizard.

Installing updates with your management server is not

connected to the Internet
About this task
If your management server is not connected to the Internet, to locate and install
updates and interim fixes, complete the following steps:

Procedure
1. Make sure that you have run the Discovery and Inventory collection tasks.
2. On a system that is connected to the Internet, go to http://www.ibm.com/
support/fixcentral.
3. From the Product family list, select IBM Systems Director.
4. From the Product list, select IBM Systems Director.
5. From the Installed version list, select the latest version, and click Continue.
6. Download the available updates.
7. Copy the downloaded files to the management server.
8. On the management server, on the Welcome page of the IBM Systems Director
web interface, click the Manage tab, and click Update Manager.
9. Click Import updates and specify the location of the downloaded files that
you copied to the management server.
10. Return to the Welcome page of the Web interface, and click View updates.

Chapter 3. Configuration information and instructions

11. Select the updates that you want to install, and click Install to start the
installation wizard.

Updating the Universal Unique Identifier (UUID)

The Universal Unique Identifier (UUID) must be updated when the system board
is replaced. Use the Advanced Settings Utility to update the UUID in the
UEFI-based server.

About this task

The ASU is an online tool that supports several operating systems. Make sure that
you download the version for your operating system. You can download the ASU
from the IBM Web site. To download the ASU and update the UUID, complete the
following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.

Procedure
1. Download the Advanced Settings Utility (ASU):
a. Go to http://www.ibm.com/supportportal.
Click on the Downloads tab at the top of the panel.
Under ToolsCenter, select View ToolsCenter downloads.
Select Advanced Settings Utility (ASU).
Scroll down and click on the link and download the ASU version for your
operating system.
2. ASU sets the UUID in the Integrated Management Module (IMM). Select one of
the following methods to access the Integrated Management Module (IMM) to
set the UUID:
v Online from the target system (LAN or keyboard console style (KCS) access)
v Remote access to the target system (LAN based)
b.
c.
d.
e.

v Bootable media containing ASU (LAN or KCS, depending upon the bootable
media)
3. Copy and unpack the ASU package, which also includes other required files, to
the server. Make sure that you unpack the ASU and the required files to the
same directory. In addition to the application executable (asu or asu64), the
following files are required:
v For Windows based operating systems:
ibm_rndis_server_os.inf
device.cat
v For Linux based operating systems:
cdc_interface.sh
4. After you install ASU, use the following command syntax to set the UUID: asu
set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> [access_method]
Where:
<uuid_value>
Up to 16-byte hexadecimal value assigned by you.
[access_method]
The access method that you selected to use from the following
methods:

System x3250 M4 Type 2583: Installation and Service Guide

v Online authenticated LAN access, type the command:

[host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The default value is
169.254.95.118.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
Note: If you do not specify any of these parameters, ASU will use the
default values. When the default values are used and ASU is unable to access
the IMM using the online authenticated LAN access method, ASU will
automatically use the unauthenticated KCS access method.
The following commands are examples of using the userid and password
default values and not using the default values:
Example that does not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> --user <user_id>
--password <password>
Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
v Online KCS access (unauthenticated and user restricted):
You do not need to specify a value for access_method when you use this
access method.
Example:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value>
The KCS access method uses the IPMI/KCS interface. This method requires
that the IPMI driver be installed. Some operating systems have the IPMI
driver installed by default. ASU provides the corresponding mapping layer.
See the Advanced Settings Utility Users Guide for more details. You can access
the ASU Users Guide from the IBM website.
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/supportportal.
b. Click on the Downloads tab at the top of the panel.
c. Under ToolsCenter, select View ToolsCenter downloads.
d. Select Advanced Settings Utility (ASU).
e. Scroll down and click on the link and download the ASU version for
your operating system. Scroll down and look under Online Help to
download the Advanced Settings Utility Users Guide.
v Remote LAN access, type the command:
Note: When using the remote LAN access method to access IMM using the
LAN from a client, the host and the imm_external_ip address are required
parameters.
host <imm_external_ip> [user <imm_user_id>][password <imm_password>]
Chapter 3. Configuration information and instructions

Where:
imm_external_ip
The external IMM LAN IP address. There is no default value. This
parameter is required.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
The following commands are examples of using the userid and password
default values and not using the default values:
Example that does not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SYsInfoUUID <uuid_value> --host <imm_ip>
--user <user_id> --password <password>
Example that does use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoUUID <uuid_value> --host <imm_ip>
v Bootable media:
You can also build a bootable media using the applications available through
the ToolsCenter website at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll
down for the available tools.
5. Restart the server.

Updating the DMI/SMBIOS data

Use this information to update the DMI/SMBIOS data.

About this task

The Desktop Management Interface (DMI) must be updated when the system
board is replaced. Use the Advanced Settings Utility to update the DMI in the
UEFI-based server. The ASU is an online tool that supports several operating
systems. Make sure that you download the version for your operating system. You
can download the ASU from the IBM website. To download the ASU and update
the DMI, complete the following steps.
Note: Changes are made periodically to the IBM website. The actual procedure
might vary slightly from what is described in this document.

Procedure
1. Download the Advanced Settings Utility (ASU):
a. Go to http://www.ibm.com/supportportal.
b. Click on the Downloads tab at the top of the panel.
c. Under ToolsCenter, select View ToolsCenter downloads.
d. Select Advanced Settings Utility (ASU).
e. Scroll down and click on the link and download the ASU version for your
operating system.
2. ASU sets the DMI in the Integrated Management Module (IMM). Select one of
the following methods to access the Integrated Management Module (IMM) to
set the DMI:

System x3250 M4 Type 2583: Installation and Service Guide

v Online from the target system (LAN or keyboard console style (KCS) access)
v Remote access to the target system (LAN based)
v Bootable media containing ASU (LAN or KCS, depending upon the bootable
media)
3. Copy and unpack the ASU package, which also includes other required files, to
the server. Make sure that you unpack the ASU and the required files to the
same directory. In addition to the application executable (asu or asu64), the
following files are required:
v For Windows based operating systems:
ibm_rndis_server_os.inf
device.cat
v For Linux based operating systems:
cdc_interface.sh
4. After you install ASU, Type the following commands to set the DMI:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> [access_method]
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> [access_method]
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> [access_method]
Where:
<m/t_model>
The server machine type and model number. Type mtm xxxxyyy, where
xxxx is the machine type and yyy is the server model number.
<s/n>

The serial number on the server. Type sn zzzzzzz, where zzzzzzz is the
serial number.

<asset_method>
The server asset tag number. Type asset
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa, where
aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa is the asset tag number.
[access_method]
The access method that you select to use from the following methods:
v Online authenticated LAN access, type the command:
[host <imm_internal_ip>] [user <imm_user_id>][password <imm_password>]
Where:
imm_internal_ip
The IMM internal LAN/USB IP address. The default value is
169.254.95.118.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.
imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
Note: If you do not specify any of these parameters, ASU will use the
default values. When the default values are used and ASU is unable to access
the IMM using the online authenticated LAN access method, ASU will
automatically use the unauthenticated KCS access method.
The following commands are examples of using the userid and password
default values and not using the default values:

Chapter 3. Configuration information and instructions

Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --user <imm_user_id>
--password <imm_password>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
--user <imm_user_id> --password <imm_password>
Examples that do use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
v Online KCS access (unauthenticated and user restricted):
You do not need to specify a value for access_method when you use this
access method.
The KCS access method uses the IPMI/KCS interface. This method requires
that the IPMI driver be installed. Some operating systems have the IPMI
driver installed by default. ASU provides the corresponding mapping layer.
To download the Advanced Settings Utility Users Guide, complete the
following steps:
Note: Changes are made periodically to the IBM website. The actual
procedure might vary slightly from what is described in this document.
a. Go to http://www.ibm.com/supportportal.
b. Click on the Downloads tab at the top of the panel.
c. Under ToolsCenter, select View ToolsCenter downloads.
d. Select Advanced Settings Utility (ASU).
e. Scroll down and click on the link and download the ASU version for
your operating system. Scroll down and look under Online Help to
download the Advanced Settings Utility Users Guide.
v The following commands are examples of using the userid and password
default values and not using the default values:
Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag>
v Remote LAN access, type the command:
Note: When using the remote LAN access method to access IMM using the
LAN from a client, the host and the imm_external_ip address are required
parameters.
host <imm_external_ip> [user <imm_user_id>][password <imm_password>]
Where:
imm_external_ip
The external IMM LAN IP address. There is no default value. This
parameter is required.
imm_user_id
The IMM account (1 of 12 accounts). The default value is USERID.

System x3250 M4 Type 2583: Installation and Service Guide

imm_password
The IMM account password (1 of 12 accounts). The default value is
PASSW0RD (with a zero 0 not an O).
The following commands are examples of using the userid and password
default values and not using the default values:
Examples that do not use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip>
--user <imm_user_id> --password <imm_password>
Examples that do use the userid and password default values:
asu set SYSTEM_PROD_DATA.SysInfoProdName <m/t_model> --host <imm_ip>
asu set SYSTEM_PROD_DATA.SysInfoSerialNum <s/n> --host <imm_ip>
asu set SYSTEM_PROD_DATA.SysEncloseAssetTag <asset_tag> --host <imm_ip>
v Bootable media:
You can also build a bootable media using the applications available through
the ToolsCenter website at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-CENTER. From the IBM ToolsCenter page, scroll
down for the available tools.
5. Restart the server.

Chapter 3. Configuration information and instructions

System x3250 M4 Type 2583: Installation and Service Guide

Chapter 4. Troubleshooting
This chapter describes the diagnostic tools and troubleshooting information that
are available to help you solve problems that might occur in the server.
If you cannot diagnose and correct a problem by using the information in this
chapter, see Appendix D, Getting help and technical assistance, on page 519 for
more information.

Start here
You can solve many problems without outside assistance by following the
troubleshooting procedures in this documentation and on the World Wide Web.
This document describes the diagnostic tests that you can perform, troubleshooting
procedures, and explanations of error messages and error codes. The
documentation that comes with your operating system and software also contains
troubleshooting information.

Diagnosing a problem
Before you contact IBM or an approved warranty service provider, follow these
procedures in the order in which they are presented to diagnose a problem with
your server.

Procedure
1. Return the server to the condition it was in before the problem occurred. If
any hardware, software, or firmware was changed before the problem occurred,
if possible, reverse those changes. This might include any of the following
items:
v Hardware components
v Device drivers and firmware
v System software
v UEFI firmware
v System input power or network connections
2. View the light path diagnostics LEDs and event logs. The server is designed
for ease of diagnosis of hardware and software problems.
v Light path diagnostics LEDs: See Diagnostic tools on page 102 for
information about using light path diagnostics LEDs.
v Event logs: See Event logs on page 109 for information about notification
events and diagnosis.
v Software or operating-system error codes: See the documentation for the
software or operating system for information about a specific error code. See
the manufacturer's website for documentation.
3. Run IBM Dynamic System Analysis (DSA) and collect system data. Run
Dynamic System Analysis (DSA) to collect information about the hardware,
firmware, software, and operating system. Have this information available
when you contact IBM or an approved warranty service provider. For
instructions for running DSA, see the Dynamic System Analysis Installation and
User's Guide.
Copyright IBM Corp. 2014

To download the latest version of DSA code and the Dynamic System Analysis
Installation and User's Guide, go to http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=SERV-DSA.
4. Check for and apply code updates. Fixes or workarounds for many problems
might be available in updated UEFI firmware, device firmware, or device
drivers. To display a list of available updates for the server, go to
http://www.ibm.com/support/fixcentral.
Attention: Installing the wrong firmware or device-driver update might cause
the server to malfunction. Before you install a firmware or device-driver
update, read any readme and change history files that are provided with the
downloaded update. These files contain important information about the
update and the procedure for installing the update, including any special
procedure for updating from an early firmware or device-driver version to the
latest version.
Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.
a. Install UpdateXpress system updates. You can install code updates that are
packaged as an UpdateXpress System Pack or UpdateXpress CD image. An
UpdateXpress System Pack contains an integration-tested bundle of online
firmware and device-driver updates for your server. In addition, you can
use IBM ToolsCenter Bootable Media Creator to create bootable media that
is suitable for applying firmware updates and running preboot diagnostics.
For more information about UpdateXpress System Packs, see
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERVXPRESS and Updating the firmware on page 69. For more information
about the Bootable Media Creator, see http://www.ibm.com/support/
entry/portal/docdisplay?lndocid=TOOL-BOMC.
Be sure to separately install any listed critical updates that have release
dates that are later than the release date of the UpdateXpress System Pack
or UpdateXpress image (see step 4b).
b. Install manual system updates.
1) Determine the existing code levels.
In DSA, click Firmware/VPD to view system firmware levels, or click
Software to view operating-system levels.
2) Download and install updates of code that is not at the latest level.
To display a list of available updates for the server, go to
http://www.ibm.com/support/fixcentral.
When you click an update, an information page is displayed, including
a list of the problems that the update fixes. Review this list for your
specific problem; however, even if your problem is not listed, installing
the update might solve the problem.
5. Check for and correct an incorrect configuration. If the server is incorrectly
configured, a system function can fail to work when you enable it; if you make
an incorrect change to the server configuration, a system function that has been
enabled can stop working.
a. Make sure that all installed hardware and software are supported. See
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us
to verify that the server supports the installed operating system, optional
devices, and software levels. If any hardware or software component is not
supported, uninstall it to determine whether it is causing the problem. You

System x3250 M4 Type 2583: Installation and Service Guide

must remove nonsupported hardware before you contact IBM or an

approved warranty service provider for support.
b. Make sure that the server, operating system, and software are installed
and configured correctly. Many configuration problems are caused by loose
power or signal cables or incorrectly seated adapters. You might be able to
solve the problem by turning off the server, reconnecting cables, reseating
adapters, and turning the server back on. For information about performing
the checkout procedure, see About the checkout procedure on page 100.
For information about configuring the server, see Chapter 3, Configuration
information and instructions, on page 69.
6. See controller and management software documentation. If the problem is
associated with a specific function (for example, if a RAID hard disk drive is
marked offline in the RAID array), see the documentation for the associated
controller and management or controlling software to verify that the controller
is correctly configured.
Problem determination information is available for many devices such as RAID
and network adapters.
For problems with operating systems or IBM software or devices, go to
http://www.ibm.com/supportportal.
7. Check for troubleshooting procedures and RETAIN tips. Troubleshooting
procedures and RETAIN tips document known problems and suggested
solutions. To search for troubleshooting procedures and RETAIN tips, go to
http://www.ibm.com/supportportal.
8. Use the troubleshooting tables. See Troubleshooting by symptom on page
116 to find a solution to a problem that has identifiable symptoms.
A single problem might cause multiple symptoms. Follow the troubleshooting
procedure for the most obvious symptom. If that procedure does not diagnose
the problem, use the procedure for another symptom, if possible.
If the problem remains, contact IBM or an approved warranty service provider
for assistance with additional problem determination and possible hardware
replacement. To open an online service request, go to http://www.ibm.com/
support/entry/portal/Open_service_request. Be prepared to provide
information about any error codes and collected data.

Undocumented problems
If you have completed the diagnostic procedure and the problem remains, the
problem might not have been previously identified by IBM. After you have
verified that all code is at the latest level, all hardware and software configurations
are valid, and no light path diagnostics LEDs or log entries indicate a hardware
component failure, contact IBM or an approved warranty service provider for
assistance.
To open an online service request, go to http://www.ibm.com/support/entry/
portal/Open_service_request. Be prepared to provide information about any error
codes and collected data and the problem determination procedures that you have
used.

Chapter 4. Troubleshooting

Service bulletins
IBM continually updates the support website with the latest tips and techniques
that you can use to solve problem that you might have with the IBM System x3250
M4 server.
To find service bulletins that are available for the IBM IBM System x3250 M4
server, go to and search for 2583, and retain.

Checkout procedure
The checkout procedure is the sequence of tasks that you should follow to
diagnose a problem in the server.

About the checkout procedure

Before you perform the checkout procedure for diagnosing hardware problems,
review the following information.
v Read the safety information that begins on page Safety on page vii.
v IBM Dynamic System Analysis (DSA) provides the primary methods of testing
the major components of the server, such as the system board, Ethernet
controller, keyboard, mouse (pointing device), serial ports, and hard disk drives.
You can also use them to test some external devices. If you are not sure whether
a problem is caused by the hardware or by the software, you can use the
diagnostic programs to confirm that the hardware is working correctly.
v When you run DSA, a single problem might cause more than one error message.
When this happens, correct the cause of the first error message. The other error
messages usually will not occur the next time you run DSA.
Exception: If multiple error codes or light path diagnostics LEDs indicate a
microprocessor error, the error might be in the microprocessor or in the
microprocessor socket. See Microprocessor problems on page 123 for
information about diagnosing microprocessor problems.
v Before you run DSA, you must determine whether the failing server is part of a
shared hard disk drive cluster (two or more servers sharing external storage
devices). If it is part of a cluster, you can run all diagnostic programs except the
ones that test the storage unit (that is, a hard disk drive in the storage unit) or
the storage adapter that is attached to the storage unit. The failing server might
be part of a cluster if any of the following conditions is true:
You have identified the failing server as part of a cluster (two or more servers
sharing external storage devices).
One or more external storage units are attached to the failing server and at
least one of the attached storage units is also attached to another server or
unidentifiable device.
One or more servers are located near the failing server.
Important: If the server is part of a shared hard disk drive cluster, run one test
at a time. Do not run any suite of tests, such as quick or normal tests,
because this might enable the hard disk drive diagnostic tests.
v If the server is halted and a POST error code is displayed, see Appendix B,
UEFI (POST) error codes, on page 369. If the server is halted and no error
message is displayed, see Troubleshooting by symptom on page 116 and
Solving undetermined problems on page 133.

100

System x3250 M4 Type 2583: Installation and Service Guide

v For information about power-supply problems, see Solving power problems

on page 131, Power problems on page 127, and Power-supply LEDs on page
106.
v For intermittent problems, check the event log; see Event logs on page 109 and
Appendix C, DSA diagnostic test results, on page 383.

Performing the checkout procedure

Use this information to perform the checkout procedure.

About this task

To perform the checkout procedure, complete the following steps:

Procedure
1. Is the server part of a cluster?
v No: Go to step 2.
v Yes: Shut down all failing servers that are related to the cluster. Go to step 2.
2. Complete the following steps:
a. Check the power supply LEDs (see Power-supply LEDs on page 106).
b. Turn off the server and all external devices.
c. Check all internal and external devices for compatibility at
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.
d. Check all cables and power cords.
e. Set all display controls to the middle positions.
f. Turn on all external devices.
g. Turn on the server. If the server does not start, see Troubleshooting by
symptom on page 116.
h. Check the system-error LED on the operator information panel. If it is lit,
check the light path diagnostics LEDs (see Diagnostic tools on page 102).
i. Check for the following results:
v Successful completion of POST (see POST on page 112 for more
information).
v Successful completion of startup, which is indicated by a readable display
of the operating-system desktop.
3. Is there a readable image on the monitor screen?
v No: Find the failure symptom in Troubleshooting by symptom on page
116; if necessary, see Solving undetermined problems on page 133.
v Yes: Run DSA (see Running DSA Preboot diagnostic programs on page
114).
If DSA reports an error, follow the instructions in Appendix C, DSA
diagnostic test results, on page 383.
If DSA does not report an error but you still suspect a problem, see
Solving undetermined problems on page 133.

Chapter 4. Troubleshooting

101

Diagnostic tools
The following tools are available to help you diagnose and solve hardware-related
problems.
v Event logs
The event logs list the error codes and messages that are generated when an
error is detected for the subsystems IMM2, POST, DSA, and the server
baseboard management controller. See Event logs on page 109 for more
information.
v Integrated management module II
The Integrated Management Module II (IMM2) combines service processor
functions, video controller, and remote presence and blue-screen capture features
in a single chip. The IMM2 provides advanced service-processor control,
monitoring, and alerting function. If an environmental condition exceeds a
threshold or if a system component fails, the IMM2 lights LEDs to help you
diagnose the problem, records the error in the IMM2 event log, and alerts you to
the problem. Optionally, the IMM2 also provides a virtual presence capability for
remote server management capabilities. The IMM2 provides remote server
management through the following industry-standard interfaces:
Intelligent Platform Management Protocol (IPMI) version 2.0
Simple Network Management Protocol (SNMP) version 3
Common Information Model (CIM)
Web browser
For more information about the Integrated Management Module II (IMM2), see
Using the Integrated Management Module II (IMM2) on page 82, Appendix A,
Integrated Management Module II (IMM2) error messages, on page 229, and
the Integrated Management Module II User's Guide at http://www.ibm.com/
support/entry/portal/docdisplay?lndocid=migr-5086346.
v IBM Dynamic System Analysis
Two editions of IBM Dynamic System Analysis (DSA) are available for
diagnosing problems, DSA Portable and DSA Preboot:
DSA Portable
DSA Portable collects and analyzes system information to aid in diagnosing
server problems. DSA Portable runs on the server operating system and
collects the following information about the server:
-

Drive health information

Event logs for ServeRAID controllers and service processors
Installed hardware, including PCI and USB information
Installed applications and hot fixes
Kernel modules

- Light path diagnostics status

- Microprocessor, input/out hub, and UEFI error logs
- Network interfaces and settings
- RAID controller configuration
- Service processor (integrated management module) status and
configuration
- System configuration
- Vital product data, firmware, and UEFI configuration

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DSA Portable creates a DSA log, which is a chronologically ordered merge of

the system-event log (as the IPMI event log), the Integrated Management
Module II (IMM2) event log (as the ASM event log), and the operating-system
event logs. You can send the DSA log as a file to IBM Support (when
requested by IBM Support) or view the information as a text file or HTML
file.
Note: Use the latest available version of DSA to make sure you are using the
most recent configuration data. For documentation and download information
for DSA, see http://www.ibm.com/systems/management.
For additional information, see IBM Dynamic System Analysis on page 112
and Appendix C, DSA diagnostic test results, on page 383.
DSA Preboot
DSA Preboot diagnostic program is stored in the integrated USB memory on
the server. DSA Preboot collects and analyzes system information to aid in
diagnosing server problems, as well as offering a rich set of diagnostic tests of
the major components of the server. DSA Preboot collects the following
information about the server:
- Drive health information
- Event logs for ServeRAID controllers and service processors
- Installed hardware, including PCI and USB information
- Light path diagnostics status
- Microprocessor, input/output hub, and UEFI error logs
- Network interfaces and settings
- RAID controller configuration
- Service processor (integrated management module) status and
configuration
- System configuration
- Vital product data, firmware, and UEFI configuration
DSA Preboot also provides diagnostics for the following system components
(when they are installed):
1. Emulex network adapter
2.
3.
4.
5.
6.

IMM2 I2C bus

Light path diagnostics panel
Memory modules
Microprocessors
Optical devices (CD or DVD)

7. SAS or SATA drives

See Running DSA Preboot diagnostic programs on page 114 for more
information on running the DSA Preboot program on the server.
v Troubleshooting by symptom
These tables list problem symptoms and actions to correct the problems. See
Troubleshooting by symptom on page 116 for more information.

Chapter 4. Troubleshooting

103

Error LEDs
This section describes the Error LEDs on the system board and the suggested
actions to correct the detected problems.
The illustration shows the system-board LEDs. The system board has error LEDs
that will help to locate the source of the error. Run the diagnostic programs to find
out the cause of the error (see IBM Dynamic System Analysis on page 112).

System board
error LED
Standby power
LED

DIMM 2
DIMM 1

Microprocessor

RTMM
Hearbeat LED

DIMM 4
DIMM 3

Microprocessor
error LED

DIMM 1 - 4
error LEDs

IMM2 hearbeat
LED

Figure 26. The LEDs on the system board

The server is designed so that LEDs remain lit when the server is connected to an
ac power source but is not turned on, provided that the power supply is operating
correctly. This feature helps you to isolate the problem when the operating system
is shut down.
Note: When you disconnect the power source from the server, you lose the ability
to view the LEDs because the LEDs are not lit when the power source is removed.
Before you disconnect the power source, make a note of which LEDs are lit,
including the LEDs that are lit on the operation information panel and LEDs inside
the server on the system board.
Many errors are first indicated by a lit system-error LED on the control-panel
assembly of the server. If this LED is lit, one or more LEDs elsewhere in the server
might also be lit and can direct you to the source of the error.
Before you work inside the server to view the LEDs, read the Safety on page vii
and Handling static-sensitive devices on page 40.
If an error occurs, view the server LEDs in the following order:
1. Check the control-panel assembly on the front of the server. If the system-error
LED is lit, it indicates that an error has occurred.

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2. Check the front and rear of the server to determine whether any component
LEDs are lit.
3. Remove the server top cover and look inside the server for lit LEDs. Certain
components inside the server have LEDs that will be lit to indicate the location
of a problem. For example, a DIMM error will light the LED next to the failing
DIMM on the system board.
4. Look at the system service label inside the top cover of the server, which gives
an overview of internal components. This information can often provide
enough information to correct the error.
The following table describes the LEDs on the system board and suggested actions
to correct the detected problems.
Table 12. The suggested actions to correct the detected problem for each LED light
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
LED

Description

Action

DIMM error LEDs

A memory DIMM has failed or is

incorrectly installed.

1. Remove the DIMM that has the lit

error LED.
2. Reseat the DIMM.
3. Replace the following components one
at a time, in the order shown,
restarting the server each time:
a. DIMM
b. (Trained technician only) System
board

Microprocessor error LED

Microprocessor has failed, is missing, or

has been incorrectly installed.
Note: (Trained technician only) Make sure
that the microprocessor is installed
correctly, see Replacing a microprocessor
and heat sink on page 219.

1. Check the system-event log to

determine the reason for the lit LED.
2. (Trained technician only) Reseat the
failing microprocessor.
3. Replace the following components one
at a time, in the order shown,
restarting the server each time:
a. (Trained technician only) Failing
microprocessor
b. (Trained technician only) System
board

System-board error LED

System-board CPU VRD and/or power

voltage regulators have failed.

(Trained technician only) Replace the

system board.

Chapter 4. Troubleshooting

105

Table 12. The suggested actions to correct the detected problem for each LED light (continued)
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
LED

Description

Action

IMM2 heartbeat LED

Indicates the status of the boot process of

the IMM2.

If the LED does not begin flashing within

30 seconds of when the server is connected
to power, complete the following steps:

When the server is connected to power

this LED flashes quickly to indicate that
the IMM2 code is loading. When the
loading is complete, the LED stops
flashing briefly and then flashes slowly to
indicate that the IMM2 if fully operational
and you can press the power-control
button to start the server.
RTMM heartbeat LED

Power-on and power-off sequencing.

1. (Trained technician only) Recover the

firmware (see Recovering the server
firmware (UEFI update failure) on
page 135).
2. (Trained technician only) Replace the
system board.

1. If the LED flashes at 1Hz, it is

functioning properly and no action is
necessary.
2. (Trained technician only) If the LED is
not flashing, replace the system board.

Power-supply LEDs
This section describes the power-supply LEDs on the rear of the server and the
suggested actions to correct the detected problems.
The following minimum configuration is required for the server to start:
v One microprocessor
v One 1 GB DIMM
v Power supply
v Power cord
v ServeRAID SAS/SATA adapter
v Four cooling fans
The following illustration shows the LEDs and connectors on the rear of the fixed
power-supply model.

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Ethernet 1 Ethernet 1 Ethernet 2

activity LED link LED
link LED
Ethernet 2
Serial
activity LED
connector

Power-cord
connector

PCI slot 1

PCI slot 2

NMI button

AC Power LED
(green)

USB 3-4 connector

DC Power LED
(green)

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

Figure 27. LEDs and connectors on the rear of the fixed power-supply model

Power-cord
connector

PCI slot 2

NMI button

AC Power LED
(green)
DC Power LED
(green)

PCI slot 1

USB 3-4 connector

Power-supply
error LED
(amber)

USB 1-2 connector

Video
connector

Figure 28. LEDs and connectors on the rear of the redundant power-supply model

The following table describes the problems that are indicated by various
combinations of the power-supply LEDs and suggested actions to correct the
detected problems.
Table 13. Power-supply LEDs
AC Power-supply LEDs
AC

Error

Description

Action

Notes

Off

Normal
operation

Off

No ac power to 1. Check the ac power to the server.

the server or a
2. Make sure that the power cord is
problem with the
connected to a functioning power
ac power source.
source.

This is a normal
condition when no
ac power is present.

3. Restart the server. If the error remains,

check the power-supply LEDs.
4. If the problem remains, replace the
power-supply.

Chapter 4. Troubleshooting

107

Table 13. Power-supply LEDs (continued)

AC Power-supply LEDs
AC

Off

Error

Description

Action

Notes

Off

Faulty system
board or faulty
power supply

1. Turn off the server and disconnect the

power cord from the server; then,
reconnect the power cord.

Off or
Flashing

Faulty power
supply

Replace the power supply.

Off

Normal
operation

Power supply is
faulty but still
operational

Typically indicates
that a power supply
is not fully seated.
This is a normal
2. If the system board error (fault) LED
condition before
is not lit, replace the power supply.
turning on the
3. (Trained technician only) If the system system.
board error LED is lit, replace the
system board.

Replace the power supply.

System pulse LEDs

This section describes the system pulse LEDs on the system board that monitors
the system power-on and power-off and boot progress.
The following LEDs are on the system board and monitor the system power-on
and power-off sequencing and boot progress (see System-board LEDs on page 28
for the location of these LEDs).
Table 14. System pulse LEDs
LED

Description

Action

RTMM heartbeat

Power-on and power-off

sequencing.

1. If the LED blinks at 1Hz, it is functioning

properly and no action is necessary.
2. If the LED is not blinking, (trained
technician only) replace the system board.

IMM2 heartbeat

IMM2 heartbeat boot process.

The following steps describe the different

stages of the IMM2 heartbeat sequencing
process.
1. When this LED is blinking fast
(approximately 4Hz), this indicates that the
IMM2 code is in the loading process.
2. When this LED goes off momentarily, this
indicates that the IMM2 code has loaded
completely.
3. When this LED goes off momentarily and
then starts blinking slowing (approximately
1Hz), this indicates that IMM2 is fully
operational. You can now press the
power-control button to power-on the
server.
4.

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(Trained technician only) If this LED does

not blink within 30 seconds of connecting a
power source to the server, replace the
system board.

Event logs
Error codes and messages are displayed in POST event log, system-event log,
Integrated Management Module II (IMM2) event log, and DSA event log.
v POST event log: This log contains the most recent error codes and messages
that were generated during POST. You can view the contents of the POST event
log from the Setup utility (see Starting the Setup utility on page 74). For more
information about POST error codes, see Appendix B, UEFI (POST) error
codes, on page 369.
v System-event log: This log contains POST and system management interrupt
(SMI) events and all events that are generated by the baseboard management
controller that is embedded in the Integrated Management Module II (IMM2).
You can view the contents of the system-event log through the Setup utility and
through the Dynamic System Analysis (DSA) program (as IPMI event log).
The system-event log is limited in size. When it is full, new entries will not
overwrite existing entries; therefore, you must periodically clear the
system-event log through the Setup utility. When you are troubleshooting an
error, you might have to save and then clear the system-event log to make the
most recent events available for analysis. For more information about the
system-event log, see Appendix A, Integrated Management Module II (IMM2)
error messages, on page 229.
Messages are listed on the left side of the screen, and details about the selected
message are displayed on the right side of the screen. To move from one entry
to the next, use the Up Arrow () and Down Arrow () keys.
Some IMM2 sensors cause assertion events to be logged when their setpoints are
reached. When a setpoint condition no longer exists, a corresponding deassertion
event is logged. However, not all events are assertion-type events.
v Integrated management module II (IMM2) event log: This log contains a
filtered subset of all IMM2, POST, and system management interrupt (SMI)
events. You can view the IMM2 event log through the IMM2 web interface. For
more information, see Logging on to the web interface on page 85. You can
also view the IMM2 event log through the Dynamic System Analysis (DSA)
program (as the ASM event log). For more information about IMM2 error
messages, see Appendix A, Integrated Management Module II (IMM2) error
messages, on page 229.
v DSA event log: This log is generated by the Dynamic System Analysis (DSA)
program, and it is a chronologically ordered merge of the system-event log (as
the IPMI event log), the IMM2 chassis-event log (as the ASM event log), and the
operating-system event logs. You can view the DSA event log through the DSA
program (see Viewing event logs without restarting the server on page 110).
For more information about DSA and DSA messages, see IBM Dynamic System
Analysis on page 112 and Appendix C, DSA diagnostic test results, on page
383.

Chapter 4. Troubleshooting

109

Viewing event logs through the Setup utility

Use this information to view the event logs through the Setup utility.

About this task

To view the POST event log or system-event log, complete the following steps:

Procedure
1. Turn on the server.
2. When the prompt <F1> Setup is displayed, press F1. If you have set both a
power-on password and an administrator password, you must type the
administrator password to view the event logs.
3. Select System Event Log and use one of the following procedures:
v To view the POST event log, select POST Event Viewer.
v To view the system-event log, select System Event Log.

Viewing event logs without restarting the server

Use this information to view the event logs without restarting the server.
If the server is not hung and the IMM2 is connected to a network, methods are
available for you to view one or more event logs without having to restart the
server.
If you have installed Dynamic System Analysis (DSA) Portable, you can use it to
view the system-event log (as the IPMI event log), or the IMM2 event log (as the
ASM event log), the operating-system event logs, or the merged DSA log. You can
also use DSA Preboot to view these logs, although you must restart the server to
use DSA Preboot. To install DSA Portable or check for and download a later
version of DSA Preboot CD image, go to http://www.ibm.com/support/entry/
portal/docdisplay?lndocid=SERV-DSA.
If IPMItool is installed in the server, you can use it to view the system-event log.
Most recent versions of the Linux operating system come with a current version of
IPMItool. For an overview of IPMI, go to http://www.ibm.com/developerworks/
linux/blueprints/ and click Using Intelligent Platform Management Interface
(IPMI) on IBM Linux platforms.
You can view the IMM2 event log through the Event Log link in the integrated
management module II (IMM2) web interface. For more information, see Logging
on to the web interface on page 85.
The following table describes the methods that you can use to view the event logs,
depending on the condition of the server. The first three conditions generally do
not require that you restart the server.

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Table 15. Methods for viewing event logs

Condition

Action

The server is not hung and is connected to a network

(using an operating system controlled network ports).

Use any of the following methods:

v Run DSA Portable to view the diagnostic event log
(requires IPMI driver) or create an output file that you
can send to IBM service and support (using ftp or
local copy).
v Use IPMItool to view the system-event log (requires
IPMI driver).
v Use the web browser interface to the IMM2 to view
the system-event log locally (requires RNDIS USB
LAN driver).

The server is not hung and is not connected to a network v Run DSA Portable to view the diagnostic event log
(using an operating system controlled network ports).
(requires IPMI driver) or create an output file that you
can send to IBM service and support (using ftp or
local copy).
v Use IPMItool to view the system-event log (requires
IPMI driver).
v Use the web browser interface to the IMM2 to view
the system-event log locally (requires RNDIS USB
LAN driver).
The server is not hung and the Integrated Management
Module II (IMM2) is connected to a network.

In a web browser, type the IP address for the IMM2 and

go to the Event Log page. For more information, see
Obtaining the IMM host name on page 84 and
Logging on to the web interface on page 85.

The server is hung, and no communication can be made

with the IMM2.

v If DSA Preboot is installed, restart the server and press

F2 to start DSA Preboot and view the event logs (see
Running DSA Preboot diagnostic programs on page
114 for more information).
v Alternatively, you can restart the server and press F1
to start the Setup utility and view the POST event log
or system-event log. For more information, see
Viewing event logs through the Setup utility on
page 110.

Clearing the event logs

Use this information to clear the event logs.

About this task

To clear the event logs, complete the following steps.
Note: The POST error log is automatically cleared each time the server is restarted.

Procedure
1. Turn on the server.
2. When the prompt <F1> Setup is displayed, press F1. If you have set both a
power-on password and an administrator password, you must type the
administrator password to view the event logs.
3. To clear the IMM2 system-event log, select System Event Log > Clear System
Event Log, then, press Enter twice.

Chapter 4. Troubleshooting

111

POST
When you turn on the server, it performs a series of tests to check the operation of
the server components and some optional devices in the server. This series of tests
is called the power-on self-test, or POST.
Note: This server does not use beep codes for server status.
If a power-on password is set, you must type the password and press Enter (when
you are prompted), for POST to run.
If POST detects a problem, an error message is displayed. See Appendix B, UEFI
(POST) error codes, on page 369 for more information.
If POST detects a problem, an error message is sent to the POST event log, see
Event logs on page 109 for more information.

IBM Dynamic System Analysis

IBM Dynamic System Analysis (DSA) collects and analyzes system information to
aid in diagnosing server problems.
DSA collects the following information about the server:
v
v
v
v
v

Drive health information

Event logs for ServeRAID controllers and service processors
Hardware inventory, including PCI and USB information
Installed applications and hot fixes (available in DSA Portable only)
Kernel modules (available in DSA Portable only)

v Light path diagnostics status

v Network interfaces and settings
v
v
v
v
v

Performance data and details about processes that are running

RAID controller configuration
Service processor (integrated management module) status and configuration
System configuration
Vital product data and firmware information

For system-specific information about the action that you should take as a result of
a message that DSA generates, see Appendix C, DSA diagnostic test results, on
page 383.
If you cannot find a problem by using DSA, see Solving undetermined problems
on page 133 for information about testing the server.
Note: DSA Preboot might appear to be unresponsive when you start the program.
This is normal operation while the program loads.
Make sure that the server has the latest version of the DSA code. To obtain DSA
code and the Dynamic System Analysis Installation and User's Guide, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-DSA.

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DSA editions
Two editions of Dynamic System Analysis are available.
v DSA Portable
DSA Portable Edition runs within the operating system; you do not have to
restart the server to run it. It is packaged as a self-extracting file that you
download from the web. When you run the file, it self-extracts to a temporary
folder and performs comprehensive collection of hardware and operating-system
information. After it runs, it automatically deletes the temporary files and folder
and leaves the results of the data collection and diagnostics on the server.
If you are able to start the server, use DSA Portable.
v DSA Preboot
DSA Preboot runs outside of the operating system; you must restart the server to
run it. It is provided in the flash memory on the server, or you can create a
bootable media such as a CD, DVD, ISO, USB, or PXE using the IBM
ToolsCenter Bootable Media Creator (BoMC). For more details, see the BoMC
User Guide at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=TOOL-BOMC. In addition to the capabilities of the other
editions of DSA, DSA Preboot includes diagnostic routines that would be
disruptive to run within the operating-system environment (such as resetting
devices and causing loss of network connectivity). It has a graphical user
interface that you can use to specify which diagnostics to run and to view the
diagnostic and data collection results.
DSA Preboot provides diagnostics for the following system components, if they
are installed:
Emulex network adapter
Optical devices (CD or DVD)
Tape drives (SCSI, SAS, or SATA)
Memory

Microprocessor
Checkpoint panel
I2C bus
SAS and SATA drives

If you are unable to restart the server or if you need comprehensive diagnostics,
use DSA Preboot.
For more information and to download the utilities, go to http://www.ibm.com/
support/entry/portal/docdisplay?lndocid=SERV-DSA.

Chapter 4. Troubleshooting

113

Running DSA Preboot diagnostic programs

Use this information to run the DSA Preboot diagnostic programs.

About this task

Note: The DSA memory test might take up to 30 minutes to run. If the problem is
not a memory problem, skip the memory test.
To run the DSA Preboot diagnostic programs, complete the following steps:

Procedure
1. If the server is running, turn off the server and all attached devices.
2. Turn on all attached devices; then, turn on the server.
3. When the prompt <F2> Diagnostics is displayed, press F2.
Note: The DSA Preboot diagnostic program might appear to be unresponsive
for an unusual length of time when you start the program. This is normal
operation while the program loads. The loading process may take up to 10
minutes.
4. Optionally, select Quit to DSA to exit from the stand-alone memory diagnostic
program.
Note: After you exit from the stand-alone memory diagnostic environment,
you must restart the server to access the stand-alone memory diagnostic
environment again.
5. Type gui to display the graphical user interface, or type cmd to display the
DSA interactive menu.
6. Follow the instructions on the screen to select the diagnostic test to run.

Results
If the diagnostic programs do not detect any hardware errors but the problem
remains during normal server operation, a software error might be the cause. If
you suspect a software problem, see the information that comes with your
software.
A single problem might cause more than one error message. When this happens,
correct the cause of the first error message. The other error messages usually will
not occur the next time you run the diagnostic programs.
If the server stops during testing and you cannot continue, restart the server and
try running the DSA Preboot diagnostic programs again. If the problem remains,
replace the component that was being tested when the server stopped.

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Diagnostic text messages

Diagnostic text messages are displayed while the tests are running.
A diagnostic text message contains one of the following results:
Passed: The test was completed without any errors.
Failed: The test detected an error.
Aborted: The test could not proceed because of the server configuration
Additional information concerning test failures is available in the extended
diagnostic results for each test.

Viewing the test log results and transferring the DSA collection
Use this information to view the test log results and transferring the DSA
collection.

About this task

To view the test log for the results when the tests are completed, click the Success
link in the Status column, if you are running the DSA graphical user interface, or
type :x to exit the Execute Tests menu, if you are running the DSA interactive
menu, or select Diagnostic Event Log in the graphical user interface. To transfer
DSA Preboot collections to an external USB device, type the copy command in the
DSA interactive menu.

Procedure
v If you are running the DSA graphical user interface (GUI), click the Success link
in the Status column.
v If you are running the DSA interactive menu (CLI), type :x to exit the Execute
Tests menu; then, select completed tests to view the results.

Results
You can also send the DSA error log to IBM support to aid in diagnosing the
server problems.

Automated service request (call home)

IBM provides tools that can automatically collect and send data or call IBM
Support when an error is detected.
These tools can help IBM Support speed up the process of diagnosing problems.
The following sections provide information about the call home tools.

Chapter 4. Troubleshooting

115

IBM Electronic Service Agent

IBM Electronic Service Agent monitors, tracks, and captures system hardware
errors and hardware and software inventory information, and reports serviceable
problems directly to IBM Support.
You can also choose to collect data manually. It uses minimal system resources,
and can be downloaded from the IBM website. For more information and to
download IBM Electronic Service Agent, go to http://www-01.ibm.com/support/
esa/.

Error messages
This section provides the list of error codes and messages for UEFI/POST, IMM2,
and DSA that are generated when a problem is detected.
See Appendix B, UEFI (POST) error codes, on page 369, Appendix A, Integrated
Management Module II (IMM2) error messages, on page 229, and Appendix C,
DSA diagnostic test results, on page 383 for more information.

Troubleshooting by symptom
Use the troubleshooting tables to find solutions to problems that have identifiable
symptoms.

About this task

If you cannot find a solution to the problem in these tables, see Appendix C, DSA
diagnostic test results, on page 383 for information about testing the server and
Running DSA Preboot diagnostic programs on page 114 for additional
information about running DSA Preboot program. For additional information to
help you solve problems, see Start here on page 97.
If you have just added new software or a new optional device and the server is
not working, complete the following steps before you use the troubleshooting
tables:

Procedure
1. Check the system-error LED on the operator information panel; if it is lit, check
the light path diagnostics LEDs (see Diagnostic tools on page 102).
2. Remove the software or device that you just added.
3. Run IBM Dynamic System Analysis (DSA) to determine whether the server is
running correctly (for information about using DSA, see Appendix C, DSA
diagnostic test results, on page 383).
4. Reinstall the new software or new device.

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General problems
Table 16. General symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

A cover latch is broken, an LED If the part is a CRU, replace it. If the part is a microprocessor or the system board,
is not working, or a similar
the part must be replaced by a trained technician.
problem has occurred.
The server is hung while the
screen is on. Cannot start the
Setup utility by pressing F1.

1. See Nx-boot failure on page 138 for more information.

2. See Recovering the server firmware (UEFI update failure) on page 135 for
more information.

Hard disk drive problems

Table 17. Hard disk drive symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

Not all drives are recognized by Remove the drive that is indicated by the diagnostic tests; then, run the hard disk
the hard disk drive diagnostic
drive diagnostic tests again. If the remaining drives are recognized, replace the
tests.
drive that you removed with a new one.
The server stops responding
during the hard disk drive
diagnostic test.

Remove the hard disk drive that was being tested when the server stopped
responding, and run the diagnostic test again. If the hard disk drive diagnostic
test runs successfully, replace the drive that you removed with a new one.

A hard disk drive was not

detected while the operating
system was being started.

Reseat all hard disk drives and cables; then, run the hard disk drive diagnostic
tests again.

A hard disk drive passes the

diagnostic Fixed Disk Test, but
the problem remains.

Run the diagnostic SCSI Fixed Disk Test (see Running DSA Preboot diagnostic
programs on page 114).
Note: This test is not available on servers that have RAID arrays or servers that
have SATA hard disk drives.

A hard disk drive has failed,

and the associated yellow hard
disk drive status LED is lit.
(Hot-swap hard disk drives)

1. Re-configure the integrated SAS/SATA controller with RAID capabilities and

the devices that are attached to it.
2. Run the DSA disk drive test (see IBM Dynamic System Analysis on page
112).
3. If the drive fails the test, replace the drive.

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Table 17. Hard disk drive symptoms and actions (continued)

v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom
A newly installed hard disk
drive is not recognized.

Action
1. Observe the associated yellow hard disk drive status LED. If the LED is lit, it
indicates a drive fault.
2. If the LED is lit, remove the drive from the bay, wait 45 seconds, and reinsert
the drive, making sure that the drive assembly connects to the hard disk
drive backplane.
3. Observe the associated green hard disk drive activity LED and the yellow
status LED:
v If the green activity LED is flashing and the yellow status LED is not lit,
the drive is recognized by the controller and is working correctly. Run the
DSA hard disk drive test to determine whether the drive is detected.
v If the green activity LED is flashing and the yellow status LED is flashing
slowly, the drive is recognized by the controller and is rebuilding.
v If neither LED is lit or flashing, check the hard disk drive backplane (go to
step 4).
v If the green activity LED is flashing and the yellow status LED is lit,
replace the drive. If the activity of the LEDs remains the same, go to step 4.
If the activity of the LEDs changes, return to step 1.
4. Make sure that the hard disk drive backplane is correctly seated. When it is
correctly seated, the drive assemblies correctly connect to the backplane
without bowing or causing movement of the backplane.
5. Reseat the backplane power cable and repeat steps 1 through 3.
6. Reseat the backplane signal cable and repeat steps 1 through 3.
7. Reseat the backplane configuration cable and repeat steps 1 through 3.
8. Suspect the backplane signal cable or the backplane:
v Replace the affected backplane signal cable.
v Replace the affected backplane.
9. Run the DSA tests for the SAS/SATA adapter and hard disk drives (seeIBM
Dynamic System Analysis on page 112 ).
v If the adapter passes the test but the drives are not recognized, replace the
backplane signal cable and run the tests again.
v Replace the backplane.
v If the adapter fails the test, disconnect the backplane signal cable from the
adapter and run the tests again.
v If the adapter fails the test, replace the adapter.
10.

Multiple hard disk drives fail.

See Problem determination tips on page 134.

Make sure that the hard disk drive, SAS/SATA RAID adapter, and server device
drivers and firmware are at the latest level.
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of
code is supported for the cluster solution before you update the code.

Multiple hard disk drives are

offline.

1. Review the storage subsystem logs for indications of problems within the
storage subsystem, such as backplane or cable problems.
2. See Problem determination tips on page 134.

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Table 17. Hard disk drive symptoms and actions (continued)

Action

A replacement hard disk drive

does not rebuild.

1. Make sure that the hard disk drive is recognized by the adapter (the green
hard disk drive activity LED is flashing).
2. Review the SAS/SATA RAID adapter documentation to determine the correct
configuration parameters and settings.

A green hard disk drive activity 1. If the green hard disk drive activity LED does not flash when the drive is in
LED does not accurately
use, run the DSA disk drive test (see IBM Dynamic System Analysis on page
represent the actual state of the
112).
associated drive. (Hot-swap
2. Use one of the following procedures:
hard disk drives)
v If the drive passes the test, replace the backplane.
v If the drive fails the test, replace the drive.
An yellow hard disk drive
status LED does not accurately
represent the actual state of the
associated drive. (Hot-swap
hard disk drives)

1. If the yellow hard disk drive LED and the RAID adapter software do not
indicate the same status for the drive, complete the following steps:
a. Turn off the server.
b. Reseat the SAS/SATA adapter.
c. Reseat the backplane configuration cable, signal cable, and backplane
power cable.
d. Reseat the hard disk drive.
e. Turn on the server and observe the activity of the hard disk drive LEDs.
2. See Problem determination tips on page 134.

Chapter 4. Troubleshooting

119

DVD drive problems

Table 18. DVD drive's symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a Trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

The optional DVD drive is not

recognized.

1. Make sure that:

v The SATA connector to which the DVD drive is attached (primary or
secondary) is enabled in the Setup utility.
v All cables and jumpers are installed correctly.
v The correct device driver is installed for the DVD drive.
2. Run the DVD drive diagnostic programs.
3. Reseat the following components:
a. DVD drive
b. DVD drive cable
4. Replace the components listed in step 3 one at a time, in the order shown,
restarting the server each time.
5. (Trained technician only) Replace the system board.

A CD or DVD is not working

correctly.

1. Clean the CD or DVD.

2. Replace the CD or DVD with new CD or DVD media.
3. Run the DVD drive diagnostic programs.
4. Check the connector and signal cable for bent pins or damage.
5. Reseat the DVD drive.
6. Replace the DVD drive.

The DVD drive tray is not

working.

1. Make sure that the server is turned on.

2. Insert the end of a straightened paper clip into the manual tray-release
opening.
3. Reseat the DVD drive.
4. Replace the DVD drive.

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Intermittent problems
Table 19. Intermittent problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

A problem occurs only

occasionally and is difficult to
diagnose.

1. Make sure that:

v All cables and cords are connected securely to the rear of the server and
attached devices.
v When the server is turned on, air is flowing from the fan grille. If there is no
airflow, the fan is not working. This can cause the server to overheat and
shut down.
2. Check the system-error log or IMM2 event log (see Event logs on page 109).

Keyboard, mouse, or USB-device problems

Table 20. Keyboard, mouse, or USB-device's symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

All or some keys on the

keyboard do not work.

1. Make sure that:

v The keyboard cable is securely connected.
v The server and the monitor are turned on.
2. If you are using a USB keyboard, run the Setup utility and enable keyboardless
operation.
3. If you are using a USB keyboard and it is connected to a USB hub, disconnect
the keyboard from the hub and connect it directly to the server.
4. Replace the keyboard.

The mouse or USB-device does

not work.

1. Make sure that:

v The mouse or USB device cable is securely connected to the server.
v The mouse or USB device drivers are installed correctly.
v The server and the monitor are turned on.
v The mouse option is enabled in the Setup utility.
2. If you are using a USB mouse or USB device and it is connected to a USB hub,
disconnect the mouse or USB device from the hub and connect it directly to
the server.
3. Replace the mouse or USB-device.

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121

Memory problems
Table 21. Memory problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

The amount of system memory Note: Each time you install or remove a DIMM, you must disconnect the server
that is displayed is less than the from the power source; then, wait 10 seconds before restarting the server.
amount of installed physical
1. Make sure that:
memory.
v No error LEDs are lit on the operator information panel.
v No DIMM error LEDs are lit on the system board.
v The memory modules are seated correctly.
v You have installed the correct type of memory.
v If you changed the memory, you updated the memory configuration in the
Setup utility.
v All banks of memory are enabled. The server might have automatically
disabled a memory bank when it detected a problem, or a memory bank
might have been manually disabled.
v There is no memory mismatch when the server is at the minimum memory
configuration.
2. Reseat the DIMMs, and then restart the server.
3. Check the POST error log:
v If a DIMM was disabled by a systems-management interrupt (SMI), replace
the DIMM.
v If a DIMM was disabled by the user or by POST, reseat the DIMM; then,
run the Setup utility and enable the DIMM.
4. Check that all DIMMs are initialized in the Setup utility; then, run memory
diagnostics (see Running DSA Preboot diagnostic programs on page 114).
5. Make sure that there is no memory mismatch when the server is at the
minimum memory configuration..
6. Add one pair of DIMMs at a time, making sure that the DIMMs in each pair
match.
7. Reseat the DIMM.
8.
9. Re-enable all DIMMs using the Setup utility, and then restart the server.
10. Replace the following components one at a time, in the order shown,
restarting the server each time:
a. DIMMs
b. (Trained technician only) Replace the system board
Multiple rows of DIMMs in a
branch are identified as failing.

Note: Each time you install or remove a DIMM, you must disconnect the server
from the power source; then, wait 10 seconds before restarting the server.
1. Reseat the DIMMs; then, restart the server.
2. Replace the failing DIMM.
3. (Trained technician only) Replace the system board

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Microprocessor problems
Table 22. Microprocessor's symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

The server goes directly to the

POST Event Viewer when it is
turned on.

1. Make sure that the server supports all the microprocessors and that the
microprocessors match in speed and cache size. To view the microprocessor
information, run the Setup utility and select System Information > System
Summary > Processor Details.
2. (Trained technician only) Reseat microprocessor 1
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. (Trained technician only) Microprocessor 2
b. (Trained technician only) System board

Monitor problems
Some IBM monitors have their own self-tests. If you suspect a problem with your
monitor, see the documentation that comes with the monitor for instructions for
testing and adjusting the monitor. If you cannot diagnose the problem, call for
service.
Table 23. Monitor and video's symptoms and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

Testing the monitor.

1. Make sure that the monitor cables are firmly connected.

2. Try using a different monitor on the server, or try using the monitor that is
being tested on a different server.
3. Run the diagnostic programs. If the monitor passes the diagnostic programs,
the problem might be a video device driver.
4. (Trained technician only) Replace the system board.

Chapter 4. Troubleshooting

123

Table 23. Monitor and video's symptoms and actions (continued)

Action

The screen is blank.

1. If the server is attached to a KVM switch, bypass the KVM switch to eliminate
it as a possible cause of the problem: connect the monitor cable directly to the
correct connector on the rear of the server.
2. Make sure that:
v The server is turned on. If there is no power to the server, see Power
problems on page 127.
v The monitor cables are connected correctly.
v The monitor is turned on and the brightness and contrast controls are
adjusted correctly.
v No POST errors are generated when the server is turned on.
3. Make sure that the correct server is controlling the monitor, if applicable.
4. Make sure that damaged server firmware is not affecting the video; see
Updating the firmware on page 69.
5. Observe the checkpoint LEDs on the system board; if the codes are changing,
go to next step.
6. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. Video adapter (if one is installed)
c. (Trained technician only) System board
7. See Solving undetermined problems on page 133.

The monitor works when you

turn on the server, but the
screen goes blank when you
start some application
programs.

1. Make sure that:

v The application program is not setting a display mode that is higher than
the capability of the monitor.
v You installed the necessary device drivers for the application.
2. Run video diagnostics (see Running DSA Preboot diagnostic programs on
page 114).
v If the server passes the video diagnostics, the video is good; see Solving
undetermined problems on page 133.
v (Trained technician only) If the server fails the video diagnostics, replace the
system board.

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Table 23. Monitor and video's symptoms and actions (continued)

Action

The monitor has screen jitter, or 1. If the monitor self-tests show that the monitor is working correctly, consider
the screen image is wavy,
the location of the monitor. Magnetic fields around other devices (such as
unreadable, rolling, or
transformers, appliances, fluorescents, and other monitors) can cause screen
distorted.
jitter or wavy, unreadable, rolling, or distorted screen images. If this happens,
turn off the monitor.
Attention: Moving a color monitor while it is turned on might cause screen
discoloration.
Move the device and the monitor at least 305 mm (12 in.) apart, and turn on
the monitor.
Notes:
a. To prevent diskette drive read/write errors, make sure that the distance
between the monitor and any external diskette drive is at least 76 mm (3
in.).
b. Non-IBM monitor cables might cause unpredictable problems.
2. Reseat the monitor and cable.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained technician only) System board
Wrong characters appear on the 1. If the wrong language is displayed, update the server firmware to the latest
screen.
level (see Updating the firmware on page 69) with the correct language.
2. Reseat the monitor and cable.
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Monitor
b. (Trained technician only) System board

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125

Network connection problems

Table 24. Network connection problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

The power-control button does

not work, and the reset button
does not work (the server does
not start).

1. Make sure that the power-control button is working correctly:

Note: The power-control button

will not function until
approximately 5 to 10 seconds
after the server has been
connected to power.

a. Disconnect the server power cords.

b. Reconnect the power cords.
c. (Trained technician only) Reseat the operator information panel cable, and
then repeat steps 1a and 1b.
v (Trained technician only) If the server starts, reseat the operator
information panel. If the problem remains, replace the operator
information panel.
v If the server does not start, bypass the power-control button by using the
force power-on jumper (see System-board switches and jumpers on
page 26). If the server starts, reseat the operator information panel. If the
problem remains, replace the operator information panel.
2. Make sure that the reset button is working correctly:
v Disconnect the server power cord.
v Reconnect the power cord.
3. Make sure that :
a. The power cords are correctly connected to the server and to a working
electrical outlet.
b. The type of memory that is installed is correct.
c. The DIMM is fully seated.
d. The LEDs on the power supply do not indicate a problem.
e. (Trained technician only) The microprocessors are installed in the correct
sequence.
4. Reseat the following components:
a. DIMMs
b. (Trained technician only) Power-supply cables to all internal components
c. (Trained technician only) Power switch connector
5. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. DIMMs
b. Power supply
c. (Trained technician only) System board
6. If you just installed an optional device, remove it, and restart the server. If the
server now starts, you might have installed more devices than the power
supply supports.
7. See Power-supply LEDs on page 106.
8. See Solving undetermined problems on page 133.

Chapter 4. Troubleshooting

127

Table 26. Power problems and actions (continued)

Action

The server does not turn off.

1. Determine whether you are using an Advanced Configuration and Power

Interface (ACPI) or a non-ACPI operating system. If you are using a non-ACPI
operating system, complete the following steps:
a. Press Ctrl+Alt+Delete.
b. Turn off the server by pressing the power-control button for 5 seconds.
c. Restart the server.
d. If the server fails POST and the power-control button does not work,
disconnect the power cord for 5 seconds; then, reconnect the power cord
and restart the server.
2. If the problem remains or if you are using an ACPI-aware operating system,
suspect the system board.

The server unexpectedly shuts

down, and the LEDs on the
operator information panel are
not lit.

See Solving undetermined problems on page 133.

Serial port problems

Table 27. Serial port problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

The number of serial ports that

are identified by the operating
system is less than the number
of installed serial ports.

1. Make sure that:

v Each port is assigned a unique address in the Setup utility and none of the
serial ports is disabled.
v The serial-port adapter (if one is present) is seated correctly.
2. Reseat the serial port adapter.
3. Replace the serial port adapter.

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Table 27. Serial port problems and actions (continued)

Action

A serial device does not work.

1. Make sure that:

v The device is compatible with the server.
v The serial port is enabled and is assigned a unique address.
v The device is connected to the correct connector.
2. Reseat the following components:
a. Failing serial device
b. Serial cable
3. Replace the following components one at a time, in the order shown, restarting
the server each time:
a. Failing serial device
b. Serial cable
c. (Trained technician only) System board

ServerGuide problems
Table 28. ServerGuide problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

The ServerGuide Setup and

Installation CD will not start.

1. Make sure that the server supports the ServerGuide program and has a
startable (bootable) DVD drive.
2. If the startup (boot) sequence settings have been changed, make sure that the
DVD drive is first in the startup sequence.
3. If more than one DVD drive is installed, make sure that only one drive is set
as the primary drive. Start the CD from the primary drive.

The ServeRAID Manager

program cannot view all
installed drives, or the
operating system cannot be
installed.

1. Make sure that the hard disk drive is connected correctly.

The operating-system
installation program
continuously loops.

Make more space available on the hard disk.

The ServerGuide program will

not start the operating-system
CD.

Make sure that the operating-system CD is supported by the ServerGuide

program. For a list of supported operating-system versions, go to
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=SERV-GUIDE,
click the link for your ServerGuide version, and scroll down to the list of
supported Microsoft Windows operating systems.

2. Make sure that the SAS hard disk drive cables are securely connected.

Chapter 4. Troubleshooting

129

Table 28. ServerGuide problems and actions (continued)

Action

The operating system cannot be Make sure that the server supports the operating system. If it does, either no
installed; the option is not
logical drive is defined (SCSI RAID servers), or the ServerGuide System Partition
available.
is not present. Run the ServerGuide program and make sure that setup is
complete.

Software problems
Table 29. Software problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

You suspect a software

problem.

1. To determine whether the problem is caused by the software, make sure that:
v The server has the minimum memory that is needed to use the software. For
memory requirements, see the information that comes with the software. If
you have just installed an adapter or memory, the server might have a
memory-address conflict.
v The software is designed to operate on the server.
v Other software works on the server.
v The software works on another server.
2. If you received any error messages when using the software, see the
information that comes with the software for a description of the messages and
suggested solutions to the problem.
3. Contact the software vendor.

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Universal Serial Bus (USB) port problems

Table 30. Universal Serial Bus (USB) port problems and actions
v Follow the suggested actions in the order in which they are listed in the Action column until the problem is
solved.
v If an action step is preceded by (Trained technician only), that step must be performed only by a trained
technician.
v Go to the IBM support website at http://www.ibm.com/supportportal to check for technical information, hints,
tips, and new device drivers or to submit a request for information.
Symptom

Action

A USB device does not work.

1. Make sure that:

133

Problem determination tips

Because of the variety of hardware and software combinations that can encounter,
use the following information to assist you in problem determination. If possible,
have this information available when requesting assistance from IBM.
The model number and serial number of the server are located on the front bezel.

ID label

Figure 29. ID label on the front of the server

v Machine type and model

v Microprocessor or hard disk drive upgrades
v Failure symptom
Does the server fail the diagnostic tests?

What occurs? When? Where?

Does the failure occur on a single server or on multiple servers?
Is the failure repeatable?
Has this configuration ever worked?

What changes, if any, were made before the configuration failed?

Is this the original reported failure?
v Diagnostic program type and version level
v Hardware configuration (print screen of the system summary)
v UEFI firmware level
v IMM firmware level
v Operating system software
You can solve some problems by comparing the configuration and software setups
between working and nonworking servers. When you compare servers to each
other for diagnostic purposes, consider them identical only if all the following
factors are exactly the same in all the servers:
v Machine type and model
v UEFI firmware level
v IMM firmware level
v Adapters and attachments, in the same locations
v Address jumpers, terminators, and cabling
v
v
v
v

134

Software versions and levels

Diagnostic program type and version level
Configuration option settings
Operating-system control-file setup

System x3250 M4 Type 2583: Installation and Service Guide

See Appendix D, Getting help and technical assistance, on page 519 for
information about calling IBM for service.

Recovering the server firmware (UEFI update failure)

Use this information to recover the server firmware.
Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of
code is supported for the cluster solution before you update the code.
If the server firmware has become corrupted, such as from a power failure during
an update, you can recover the server firmware in the following way:
v In-band method: Recover server firmware, using either the boot block jumper
(Automated Boot Recovery) and a server Firmware Update Package Service
Pack.
v Out-of-band method: Use the IMM2 web interface to update the firmware,
using the latest server firmware update package.
Note: You can obtain a server update package from one of the following sources:
v Download the server firmware update from the World Wide Web.
v Contact your IBM service representative.
To download the server firmware update package from the World Wide Web, go to
http://www.ibm.com/supportportal.
The flash memory of the server consists of a primary bank and a backup bank. You
must maintain a bootable UEFI firmware image in the backup bank. If the server
firmware in the primary bank becomes corrupted, you can either manually boot
the backup bank with the UEFI boot backup jumper (JP2), or in the case of image
corruption, this will occur automatically with the Automated Boot Recovery
function.

In-band manual recovery method

This section details the in-band manual recovery method.

About this task

To recover the server firmware and restore the server operation to the primary
bank, complete the following steps:

Procedure
1. Read the safety information that begins on Safety on page vii and
Installation guidelines on page 38.
2. Turn off the server, and disconnect all power cords and external cables.
3. Unlock and remove the cover (see Removing the cover on page 41).
4. Locate the UEFI boot backup jumper on the system board.

Chapter 4. Troubleshooting

135

BIOS boot backup

jumper (J P 2)

IMM SPI HALF ROM

enable jumper (J P 12)

DIMM 4

Low security
jumper (J P 19)

DIMM 3
DIMM 2
DIMM 1

TPM physical
presence
jumper (JP 10)

ME recovery
jumper (JP 8)
Clear CMOS
jumper (JP 1)

ME flash override
jumper (JP 9)

TPM initialization
jumper (JP 11)

Microprocessor

Figure 30. Location of the switches, jumpers, and buttons on the system board

5. Move the UEFI boot backup jumper from pins 1 and 2 to pins 2 and 3 to
enable the UEFI recovery mode.
6. Reinstall the server cover; then, reconnect all power cords.
7. Restart the server. The system begins the power-on self-test (POST).
8. Boot the server to an operating system that is supported by the firmware
update package that you downloaded.
9. Perform the firmware update by following the instructions that are in the
firmware update package readme file.
10. Turn off the server and disconnect all power cords and external cables, and
then remove the cover (see Removing the cover on page 41).
11. Move the UEFI boot backup jumper from pins 2 and 3 back to the primary
position (pins 1 and 2).
12. Reinstall the cover (see Replacing the cover on page 65).
13. Reconnect the power cord and any cables that you removed.
14. Restart the server. The system begins the power-on self-test (POST). If this
does not recover the primary bank, continue with the following steps.
15. Remove cover (see Removing the cover on page 41).
16. Reset the CMOS by removing the system battery (see Removing the system
battery on page 183).
17. Leave the system battery out of the server for approximately 5 to 15 minutes.
18. Reinstall the system battery (see Replacing the system battery on page 185).
19. Reinstall the cover (see Replacing the cover on page 65).
20. Reconnect the power cord and any cables that you removed.
21. Restart the server. The system begins the power-on self-test (POST).

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22. If these recovery efforts fail, contact your IBM service representative for
support.

In-band automated boot recovery method

This section details the in-band automated boot recovery method.

About this task

Note: Use this method if the System board LED on the light path diagnostics
panel is lit and there is a log entry or Booting Backup Image is displayed on the
firmware splash screen; otherwise, use the in-band manual recovery method.

Procedure
1. Boot the server to an operating system that is supported by the firmware
update package that you downloaded.
2. Perform the firmware update by following the instructions that are in the
firmware update package readme file.
3. Restart the server.
4. At the firmware splash screen, press F3 when prompted to restore to the
primary bank. The server boots from the primary bank.

Out-of-band method
See the IMM2 documentation (Integrated Management Module II User's Guide) at
http://www.ibm.com/support/entry/portal/docdisplay?lndocid=migr-5086346.

Automated boot recovery (ABR)

Use this information for Automated boot recovery (ABR).

About this task

While the server is starting, if the integrated management module II detects
problems with the server firmware in the primary bank, the server automatically
switches to the backup firmware bank and gives you the opportunity to recover
the firmware in the primary bank. For instructions for recovering the UEFI
firmware, see Recovering the server firmware (UEFI update failure) on page 135.
After you have recovered the firmware in the primary bank, complete the
following steps:

Procedure
1. Restart the server.
2. When the prompt Press F3 to restore to primary is displayed, press F3 to start
the server from the primary bank.

Chapter 4. Troubleshooting

137

Nx-boot failure
Use this information for Nx-boot failure.
Configuration changes, such as added devices or adapter firmware updates, and
firmware or application code problems can cause the server to fail POST (the
power-on self-test). If this occurs, the server responds in either of the following
ways:
v The server restarts automatically and attempts POST again.
v The server hangs, and you must manually restart the server for the server to
attempt POST again.
After a specified number of consecutive attempts (automatic or manual), the
Nx-boot failure feature causes the server to revert to the default UEFI configuration
and start the Setup utility so that you can make the necessary corrections to the
configuration and restart the server. If the server is unable to successfully complete
POST with the default configuration, there might be a problem with the system
board.
To specify the number of consecutive restart attempts that will trigger the Nx-boot
failure feature, in the Setup utility, click System Settings > Recovery > POST
Attempts > POST Attempts Limit. The available options are 3, 6, 9, and 255
(disable Nx-boot failure).

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Chapter 5. Parts listing, IBM System x3250 M4 Type 2583

The parts listing of IBM System x3250 M4 Type 2583.
The following replaceable components are available for the IBM System x3250 M4
Type 2583 server, except as specified otherwise in Replaceable server
components. For an updated parts listing, go to http://www.ibm.com/
supportportal.

Replaceable server components

The replaceable server components for IBM System x3250 M4 Type 2583.
Replaceable components consist of structural parts, and field replaceable units
(FRUs):
v Consumable part: Purchase and replacement of consumable parts (components,
such as batteries and printer cartridges, that have depleting life) is your
responsibility. If IBM acquires or installs a consumable part at your request, you
will be charged for the service.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
v Field replaceable unit (FRU): FRUs must be installed only by Trained service
technicians.
For information about the terms of the warranty and getting service and assistance,
see the Warranty Information document that comes with the server. For more
information about getting service and assistance, see Appendix D, Getting help
and technical assistance, on page 519.
Visit http://www.ibm.com/systems/info/x86servers/serverproven/compat/us for
the latest options supporting plan.
The following illustration shows the major components in the server. The
illustrations in this document might differ slightly from your hardware.

Copyright IBM Corp. 2014

139

4
20
5
19
6
18

17
7
16

15
8
14

12
10

Figure 31. Server components

The following table lists the part numbers for the server replaceable components.

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System x3250 M4 Type 2583: Installation and Service Guide

Index

CRU part
number (Tier
1)

Description

CRU part
number (Tier
2)

FRU part
number

Top cover

81Y7455

PCI riser-card assembly

81Y7457

ServeRAID-BR10il v2 adapter (with bracket)

49Y4737

81Y6301

Power supply, 460 Watt, hot-swap (redundant power

supply)

39Y7229

Power supply, 300 Watt, fixed (Korea)

00AL207

Chassis (with fixed power supply)

81Y7456

Chassis (with redundant power supply)

90Y5958

Backplate, simple-swap, 2.5-inch

81Y7466

Backplane, hot-swap, 2.5-inch (with redundant power

supply)

46C6757

Backplate, simple-swap, 3.5-inch, SATA (for 1 cable)

81Y7465

Backplate, simple-swap, 3.5-inch, SATA (for 2 cables)

81Y7464

Hard disk drive, simple-swap, 3.5-inch SATA, 2 TB

42D0788

Hard disk drive, simple-swap, 3.5-inch SATA, 1 TB

43W7625

Hard disk drive, simple-swap, 3.5-inch SATA II, 500 GB

39M4517

Hard disk drive, simple-swap, 3.5-inch SATA II, 250 GB

39M4529

Filler panel, 3.5-inch simple-swap hard disk drive

39M4343

Filler panel, 2.5-inch simple-swap hard disk drive

81Y7460

Filler panel, 2.5-inch hot-swap hard disk drive (with

redundant power supply)

44T2248

Hard disk drive, simple-swap, 2.5-inch SAS, 600 GB

49Y2028

Hard disk drive, simple-swap, 2.5-inch SAS, 300 GB

49Y1992

Hard disk drive, simple-swap, 2.5-inch SAS, 146 GB

49Y1997

Hard disk drive, hot-swap, 2.5-inch SAS, 146 GB (with

redundant power supply)

42D0678

Chapter 5. Parts listing, IBM System x3250 M4 Type 2583

141

Index

Description

CRU part
number (Tier
1)

CRU part
number (Tier
2)

FRU part
number

Hard disk drive, hot-swap, 2.5-inch SAS, 300 GB (with

redundant power supply)

42D0638

Hard disk drive, hot-swap, 2.5-inch SAS, 500 GB (with

redundant power supply)

42D0708

Hard disk drive, hot-swap, 2.5-inch SAS, 600 GB (with

redundant power supply)

49Y2004

Hard disk drive, hot-swap, 2.5-inch SATA, 250 GB

81Y9723

Hard disk drive, hot-swap, 2.5-inch SATA, 500 GB

81Y9727

Hard disk drive, hot-swap, 2.5-inch SATA, 1 TB

81Y9731

Hard disk drive, 2.5-inch SATA, 256 GB

90Y8644

Hard disk drive, 2.5-inch SATA, 128 GB

90Y8649

Front bezel

81Y7458

Operator information panel assembly

CD-RW/DVD-RW drive

44W3256

DVD-ROM drive

44W3254

Filler panel, DVD drive bay

49Y4868

System fan, simple-swap

81Y7454

cache, 4C (45W)

81Y6949

Microprocessor, Xeon E3-1220L 2.2GHz 2C 3MB cache

81Y6951

Microprocessor, Xeon E3-1220L v2 2.3GHz, 3MB cache

00Y7408

Microprocessor, Pentium G850 2.9GHz 2C 3MB cache

81Y7504

Microprocessor, Pentium G850 2.9GHz 2C 3MB cache

00D8552

Microprocessor, Xeon E3-1220 v2, 3.1GHz 4C 8MB cache

00D8552

Microprocessor, Xeon E3-1270 v2, 3.5GHz 4C 8MB cache

00D8553

Microprocessor, Xeon E3-1280 v2, 3.6GHz 4C 8MB cache

00D8554

Microprocessor, Xeon E3-1240 v2, 3.4GHz 4C 8MB cache

00D8555

Microprocessor, Xeon E3-1230 v2, 3.3GHz 4C 8MB cache

00D8556

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90Y5298

Index

CRU part
number (Tier
1)

Description

CRU part
number (Tier
2)

FRU part
number

Microprocessor, Xeon E3-1265L v2, 2.5GHz 4C 8MB cache

00D8557

Microprocessor, Celeron G440, 1.6GHz 1C 1MB cache

94Y6303

Microprocessor, Core I3 2120, 3.3GHz 2C 3MB cache

99Y1447

Heat sink

Cover, safety 240 VA

81Y7526

Paddle card, power supply backplane

00D3712

81Y7495

Battery, 3.0 volt

33F8354

PCI riser card

81Y7494

ServeRAID-M1015 SAS/SATA adapter

46M0861

ServeRAID-M5014 SAS/SATA adapter

46M0918

ServeRAID-H1110 SAS/SATA adapter

81Y4494

ServeRAID-M1000 series advanced feature key

46M0864

Cable, front USB and operator information panel

81Y7463

Cable, backplate, 3.5-inch simple-swap, SATA (2 cables)

81Y7464

Cable, backplate, 3.5-inch simple-swap, SATA (1 cable)

81Y7465

Cable, backplate, 2.5-inch simple-swap, SAS

81Y7466

Cable, backplane, 2.5-inch simple-swap, SATA

00D4344

Cable, DVD drive

59Y3229

Cable, power supply unit interposer power

00D8685

QLogic 10Gb dual-port CNA

42C1802

QLogic 10Gb SFP+ SR optical transceiver

42C1816

Brocade 10Gb dual-port CNA

42C1822

Brocade 10Gb SFP+ SR optical transceiver

42C1819

Emulex 8Gb FC single-port HBA

42D0491

Emulex 8Gb FC dual-port HBA

42D0500

Filler, power supply (with redundant power supply)

49Y4821

Hard disk drive cage, 2.5-inch hot-swap (with redundant

power supply)

81Y7528

Hard disk drive cage, 3.5-inch simple-swap

81Y7461

QLogic 8Gb FC single-port HBA

42D0507

QLogic 8Gb FC dual-port HBA

42D0516

NetXtreme II 1000 Express dual-port Ethernet adapter

49Y7947

NetXtreme II 1000 Express quad-port Ethernet adapter

49Y7949

NetXtreme 1000 Express dual-port Ethernet adapter

94Y6263

NetXtreme I quad-port adapter

90Y9355

NetXtreme I dual-port adapter

90Y9373

Ethernet dual-port server adapter I340-T2

49Y4232

Ethernet quad-port server adapter I340-T4

49Y4242

Bracket, EAR

39M4351

Miscellaneous kit

81Y7459
Chapter 5. Parts listing, IBM System x3250 M4 Type 2583

143

Index

CRU part
number (Tier
1)

Description
1U tool-less kit

24P1121

Service label

81Y7507

Service label

00D4340

Service label

00D4342

CRU part
number (Tier
2)

FRU part
number

Power cords
For your safety, a power cord with a grounded attachment plug is provided to use
with this product. To avoid electrical shock, always use the power cord and plug
with a properly grounded outlet.
IBM power cords used in the United States and Canada are listed by Underwriter's
Laboratories (UL) and certified by the Canadian Standards Association (CSA).
For units intended to be operated at 115 volts: Use a UL-listed and CSA-certified
cord set consisting of a minimum 18 AWG, Type SVT or SJT, three-conductor cord,
a maximum of 15 feet in length and a parallel blade, grounding-type attachment
plug rated 15 amperes, 125 volts.
For units intended to be operated at 230 volts (U.S. use): Use a UL-listed and
CSA-certified cord set consisting of a minimum 18 AWG, Type SVT or SJT,
three-conductor cord, a maximum of 15 feet in length and a tandem blade,
grounding-type attachment plug rated 15 amperes, 250 volts.
For units intended to be operated at 230 volts (outside the U.S.): Use a cord set
with a grounding-type attachment plug. The cord set should have the appropriate
safety approvals for the country in which the equipment will be installed.
Power cords for a specific country or region are usually available only in that
country or region.
IBM power cord part number

Used in these countries and regions

39M5206

China

39M5102

Australia, Fiji, Kiribati, Nauru, New Zealand, Papua New Guinea

39M5123

Afghanistan, Albania, Algeria, Andorra, Angola, Armenia, Austria, Azerbaijan,

Belarus, Belgium, Benin, Bosnia and Herzegovina, Bulgaria, Burkina Faso, Burundi,
Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Comoros,
Congo (Democratic Republic of), Congo (Republic of), Cote DIvoire (Ivory Coast),
Croatia (Republic of), Czech Republic, Dahomey, Djibouti, Egypt, Equatorial
Guinea, Eritrea, Estonia, Ethiopia, Finland, France, French Guyana, French
Polynesia, Germany, Greece, Guadeloupe, Guinea, Guinea Bissau, Hungary, Iceland,
Indonesia, Iran, Kazakhstan, Kyrgyzstan, Laos (Peoples Democratic Republic of),
Latvia, Lebanon, Lithuania, Luxembourg, Macedonia (former Yugoslav Republic of),
Madagascar, Mali, Martinique, Mauritania, Mauritius, Mayotte, Moldova (Republic
of), Monaco, Mongolia, Morocco, Mozambique, Netherlands, New Caledonia, Niger,
Norway, Poland, Portugal, Reunion, Romania, Russian Federation, Rwanda, Sao
Tome and Principe, Saudi Arabia, Senegal, Serbia, Slovakia, Slovenia (Republic of),
Somalia, Spain, Suriname, Sweden, Syrian Arab Republic, Tajikistan, Tahiti, Togo,
Tunisia, Turkey, Turkmenistan, Ukraine, Upper Volta, Uzbekistan, Vanuatu,
Vietnam, Wallis and Futuna, Yugoslavia (Federal Republic of), Zaire

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IBM power cord part number

Used in these countries and regions

39M5130

Denmark

39M5144

Bangladesh, Lesotho, Macao, Maldives, Namibia, Nepal, Pakistan, Samoa, South

Africa, Sri Lanka, Swaziland, Uganda

39M5151

Abu Dhabi, Bahrain, Botswana, Brunei Darussalam, Channel Islands, China (Hong
Kong S.A.R.), Cyprus, Dominica, Gambia, Ghana, Grenada, Iraq, Ireland, Jordan,
Kenya, Kuwait, Liberia, Malawi, Malaysia, Malta, Myanmar (Burma), Nigeria,
Oman, Polynesia, Qatar, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the
Grenadines, Seychelles, Sierra Leone, Singapore, Sudan, Tanzania (United Republic
of), Trinidad and Tobago, United Arab Emirates (Dubai), United Kingdom, Yemen,
Zambia, Zimbabwe

39M5158

Liechtenstein, Switzerland

39M5165

Chile, Italy, Libyan Arab Jamahiriya

39M5172

Israel

39M5095

220 - 240 V
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos
Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican
Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica,
Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America,
Venezuela

39M5081

110 - 120 V
Antigua and Barbuda, Aruba, Bahamas, Barbados, Belize, Bermuda, Bolivia, Caicos
Islands, Canada, Cayman Islands, Colombia, Costa Rica, Cuba, Dominican
Republic, Ecuador, El Salvador, Guam, Guatemala, Haiti, Honduras, Jamaica,
Mexico, Micronesia (Federal States of), Netherlands Antilles, Nicaragua, Panama,
Peru, Philippines, Saudi Arabia, Thailand, Taiwan, United States of America,
Venezuela

39M5219

Korea (Democratic Peoples Republic of), Korea (Republic of)

39M5199

Japan

39M5068

Argentina, Paraguay, Uruguay

39M5226

India

39M5233

Brazil

Chapter 5. Parts listing, IBM System x3250 M4 Type 2583

145

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System x3250 M4 Type 2583: Installation and Service Guide

Chapter 6. Removing and replacing components

Use this information to remove and replace the server components.
The types of replaceable components are:
v Structural parts: Purchase and replacement of structural parts (components, such
as chassis assembly, top cover, and bezel) is your responsibility. If IBM acquires
or installs a structural component at your request, you will be charged for the
service.
v Tier 1 customer replaceable unit (CRU): Replacement of Tier 1 CRUs is your
responsibility. If IBM installs a Tier 1 CRU at your request, you will be charged
for the installation.
v Tier 2 customer replaceable unit: You may install a Tier 2 CRU yourself or
request IBM to install it, at no additional charge, under the type of warranty
service that is designated for your server.
See Chapter 5, Parts listing, IBM System x3250 M4 Type 2583, on page 139 to
determine whether a component is a structural part, Tier 1 CRU, or Tier 2 CRU, or
FRU.
For information about the terms of the warranty, see the Warranty Information
document that comes with the server.
For more information about getting service and assistance, see Appendix D,
Getting help and technical assistance, on page 519.

Returning a device or component

If you are instructed to return a device or component, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Removing and replacing server components

This section provides information for removing and replacing server components
in the server.

Copyright IBM Corp. 2014

147

Removing and replacing Tier 1 CRUs

This section provides information for removing and replacing Tier 1 CRUs in the
server.
Replacement of Tier 1 CRUs is your responsibility. If IBM installs a Tier 1 CRU at
your request, you will be charged for the installation.
The illustrations in this document might differ slightly from your hardware.

Removing the cover

Use this information to remove the cover.

Before you begin

About this task

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System x3250 M4 Type 2583: Installation and Service Guide

Cover-release
button

Figure 32. Cover removal

5. Lift the cover off the server and set it aside.

Attention: For proper cooling and airflow, replace the server cover before you
turn on the server.

Replacing the cover

Use this information to replace the cover.

Before you begin

About this task

To replace the server cover, complete the following steps.

Procedure
1. Position the cover on top of the server so that approximately 13 mm (0.5 inch)
extends from the rear.
2. Slide the cover toward the front of the server.

Chapter 6. Removing and replacing components

149

Figure 33. Cover installation

Removing the bezel

Use this information to remove the bezel.

Before you begin

About this task

To remove the bezel, complete the following steps.

Procedure
1. If the server has been installed in a rack, press the two release latches on the
front of the server and remove the server out of the rack enclosure.
Attention: Two or more people are required to remove the server from a rack
cabinet.
2. Turn off the server and all peripheral devices, and disconnect the power cords
and all external cables.
3. Remove the server top cover (see Removing the cover on page 41).

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System x3250 M4 Type 2583: Installation and Service Guide

4. From inside the server, press the bezel release latch toward the left side of the
server.
5. Pivot the bezel forward and pull it away from the server.
Release
latch

Bezel

Figure 34. Bezel removal

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.
Attention: For proper cooling and airflow, replace the bezel and server cover
before you turn on the server.

Replacing the bezel

Use this information to replace the bezel.

Before you begin

About this task

To install the bezel, insert the tab at the right end of the bezel into the front of the
chassis and pivot the bezel until it snaps into place.

Procedure

Chapter 6. Removing and replacing components

151

Release
latch

Bezel

Figure 35. Bezel installation

Removing the air baffle

Use this information to remove the air baffle from the server.

Before you begin

About this task

To remove the air baffle, complete the following steps.

Procedure
1. Read the safety information that begins in the begin of this documentation.
2. Turn off the server and peripheral devices and disconnect the power cords and
all external cables, if necessary.
3. Remove the cover (see Removing the cover on page 41).
4. Grasp the air baffle; then, lift it up out of the server and set it aside.

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System x3250 M4 Type 2583: Installation and Service Guide

Air baffle

Figure 36. Air baffle removal

Attention: For proper cooling and airflow, replace the air baffle before you
turn on the server. Operating the server with the air baffle removed might
damage server components.

Replacing the air baffle

Use this information to replace the air baffle.

Before you begin

About this task

To replace the air baffle, complete the following steps.

Chapter 6. Removing and replacing components

153

Air baffle

Figure 37. Air baffle installation

3. Reinstall the cover (see Replacing the cover on page 65).

4. Slide the server into the rack.

Removing the PCI riser-card assembly

Use this information to remove the PCI riser-card assembly.

Before you begin

About this task

To remove the PCI riser-card assembly, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. If an adapter is installed in the PCI riser-card assembly, disconnect any cables
that are connected to the adapter.

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System x3250 M4 Type 2583: Installation and Service Guide

3. Grasp the front and rear of the PCI riser-card assembly and lift it out of the PCI
riser-card slot on the system board.

Riser-card
assembly

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing the PCI riser-card assembly

Use this information to replace the PCI riser-card assembly.

Before you begin

About this task

To replace the PCI riser-card assembly, complete the following steps.

Procedure
1. Install the adapters in the PCI riser-card assembly (see Replacing a ServeRAID
adapter on page 161)

Chapter 6. Removing and replacing components

155

2. Reconnect any adapter cables that you disconnected when you removed the
PCI riser-card assembly.
3. Carefully align the PCI riser-card assembly with the guides on the rear of the
server and with the PCI riser-card connector on the system board; then, place
your thumbs on locations marked by the blue tabs and press down on the PCI
riser-card assembly. Make sure that the riser-card assembly is fully seated in the
connector on the system board.

Riser-card
assembly

Figure 38. PCI riser-card assembly installation

4. Install the cover (see Replacing the cover on page 65).

5. Slide the server into the rack
6. Reconnect the power cords and cables that you remove
7. Turn on all attached devices and the server.

Removing an adapter
Use this information to remove an adapter.

Before you begin

About this task

To remove an adapter, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).

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System x3250 M4 Type 2583: Installation and Service Guide

3. Disconnect the cables from the adapter.

4. Grasp the PCI riser-card assembly at the front grip point and rear edges and lift
to remove it from the server.
5. Place the PCI riser-card assembly on a flat, static-protective surface.
6. Carefully grasp the adapter by its top edge or upper corners, and pull the
adapter from the PCI riser-card assembly.
Expansion-slot cover
Adapter

Expansion slot 2
Expansion slot 1
Expansion-slot cover

Riser-card
assembly
Adapter

Figure 39. Adapter removal

7. Install the expansion-slot cover on the PCI riser-card assembly.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing an adapter
Use this information to replace an adapter.

Before you begin

Chapter 6. Removing and replacing components

157

Slot 2 PCIe Gen2 x8 (8, 4, 1)

Slot 1 PCIe Gen2 x8 (4, 1)

Figure 40. PCI riser-card assembly

v The optional ServeRAID-BR10il v2 controller must be installed in expansion slot

1 on the PCI riser-card assembly.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

The following notes describe the types of adapters that the server supports and
other information that you must consider when you install an adapter:
v Locate the documentation that comes with the adapter and follow those
instructions in addition to the instructions in this section. If you have to change
switch settings or jumper settings on the adapter, follow the instructions that
come with the adapter.
v The adapter slots are on the PCI riser-card assembly. You must first remove the
PCI riser-card assembly to access the adapter slots.
v The expansion slots on the PCI riser-card assembly accommodate the various
form factors of the non-hot-plug adapters as follows:
Expansion slot 1: Low-profile with 2U bracket (this slot is dedicated for
ServeRAID-10il v2 SAS/SATA controller)
Expansion slot 2: Full-height, half-length

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Slot 2 PCIe Gen2 x8 (8, 4, 1)

Slot 1 PCIe Gen2 x8 (4, 1)

v The optional ServeRAID-BR10il v2 controller must be installed in expansion slot

1 on the PCI riser-card assembly.
Attention: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of
code is supported for the cluster solution before you update the code.
To replace an adapter, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).
3. Touch the static-protective package that contains the adapter to any unpainted
metal surface on the server; then, remove the adapter from the package.
4. Place the adapter, component side up, on a flat, static-protective surface and set
any jumpers or switches as described by the adapter manufacturer, if necessary.
5. Follow the cabling instructions, if any come with the adapter. Route the adapter
cables before you install the adapter.
6. Remove the expansion-slot cover from the PCI riser-card assembly and save for
future use.
7. Align the connector on the adapter with the connector on the PCI riser-card
assembly, then, insert the adapter into the PCI riser-card assembly. Press the
edge of the connector firmly into the PCI riser-card assembly. Make sure that
the adapter is securely installed in the PCI riser-card assembly.
Important: Make sure that the U-shaped opening in the metal adapter bracket
engages the tab on the expansion-slot bracket.

Chapter 6. Removing and replacing components

159

Adapter
bracket

Adapter

Expansion-slot
bracket
Tab

Figure 41. Adapter installation

8. Install the PCI riser-card assembly (see Replacing the PCI riser-card assembly
on page 63).
Attention: When you install an adapter, make sure that the adapter is
correctly seated in the PCI riser-card assembly and that the PCI riser-card
assembly is securely seated in the riser-card connector on the system board
before you turn on the server. An incorrectly seated adapter might cause
damage to the system board, the PCI riser-card assembly, or the adapter.
9. Reinstall the cover (see Replacing the cover on page 65).

What to do next
If you have replaced a server component or installed an optional device in the
server, you need to reconnect the power cords and all external cables, and turn on
the server and peripheral devices.
Note: To support Windows 2011 SBS on Brocade adapters need to use at least
3.0.0.0 driver package or later version.

Removing a ServeRAID adapter

Use this information to remove an IBM ServeRAID adapter.

Before you begin

About this task

To remove an IBM ServeRAID adapter, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).

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2. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).
3. Disconnect the signal cable from the ServeRAID adapter.
4. Grasp the PCI riser-card assembly at the front grip point and rear edges and lift
to remove it from the server.
5. Place the PCI riser-card assembly on a flat, static-protective surface.
6. Carefully grasp the end of the ServeRAID adapter and pull the adapter out of
the connector on the PCI riser-card assembly.
Expansion-slot cover
Adapter

Expansion slot 2
Expansion slot 1
Expansion-slot cover

Riser-card
assembly
Adapter

Figure 42. Adapter removal

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing a ServeRAID adapter

Use this information to replace an IBM ServeRAID adapter.

Before you begin

For configuration information, see the ServeRAID documentation at
http://www.ibm.com/supportportal.
Important: To ensure that any of your ServeRAID adapters function properly on
UEFI-based servers, make sure that the adapter firmware and supporting device
drivers are updated to at least 11.x.x-XXX.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

To replace an IBM ServeRAID adapter, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
Chapter 6. Removing and replacing components

161

2. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).
3. Remove the expansion-slot cover on the slot that you intend to use and save
for future use.
Attention: PCI expansion-slot covers must be installed on all vacant slots.
This maintains the electronic emissions standards of the server and ensures
proper ventilation of server components.
Expansion-slot cover
Adapter

Expansion slot 2
Expansion slot 1
Expansion-slot cover

Riser-card
assembly
Adapter

Figure 43. ServeRAID adapter installation. (cylcd012)

4. Touch the static-protective package that contains the new ServeRAID adapter to
any unpainted surface on the outside of the server; then, grasp the adapter by
the top edge or upper corners of the adapter and remove it from the package.
5. Take the signal cable that is attached to the drive backplane and connect it to
the ServeRAID adapter.
v If you install a ServeRAID-BR10il v2 adapter in slot 1 on the PCI riser-card
assembly, route the signal cable from the drive backplane as shown in the
following illustration.

SAS/SATA
signal cable

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v If you install a ServeRAID-M1050 or ServeRAID-M5014 adapter in slot 2 on

SAS/SATA signal
cable

Hard disk
drive backplane

6. Align the ServeRAID adapter so that the keys align correctly with the
connector on the PCI riser-card assembly.
7. Insert the ServeRAID adapter into the connector on the PCI riser-card assembly
until it is firmly seated.
Attention: Incomplete insertion might cause damage to the server or the
adapter.
8. Install the PCI riser-card assembly (see Replacing the PCI riser-card assembly
on page 63).
9. Reinstall the cover (see Replacing the cover on page 65).

What to do next
If you have replaced a server component or installed an optional device in the
server, you need to reconnect the power cords and all external cables, and turn on
the server and peripheral devices.
Note: When you restart the server, you are prompted to import the existing RAID
configuration to the new ServeRAID adapter.

Chapter 6. Removing and replacing components

163

Removing a simple-swap hard disk drive

Use this information to remove a simple-swap hard disk drive.

Before you begin

Important: Before you remove a simple-swap hard disk drive from the server, take
the following precautions to save data, firmware, and configuration data:
v Before you make changes to disk drives, disk drive controllers (including
controllers that are integrated on the system board), disk drive backplates, or
disk drive cables, back up all important data that is stored on hard disks.
v Before you remove any component of a RAID array, back up all RAID
configuration information.
To remove a simple-swap hard disk drive from the bay, complete the following
steps:
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

Procedure
1. Make sure that the server top cover is in place and fully closed
2. Remove the filler panel from the bay.
3. Remove the hard disk drive:
v To remove a 3.5-inch simple-swap hard disk drive, pull the loops of the drive
tray toward each other and pull the drive out of the bay.

SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

v To remove a 2.5-inch simple-swap hard disk drive, press the release latch and
pull the drive out of the bay.

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SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing a simple-swap hard disk drive

Use this information to replace a simple-swap hard disk drive.

Before you begin

You must turn off the server before installing simple-swap drives in the server.
Before you install a simple-swap SAS or SATA hard disk drive, read the following
information. For a list of supported hard disk drives, see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

To install a simple-swap hard disk drive, complete the following steps:
Note:
1. If you have only one hard disk drive, install it in the left or upper-left drive
bay.
2. 3TB hard disk drives are not supported in OS 4690.

Procedure
1. Remove the filler panel from the empty drive bay.
2. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.
Chapter 6. Removing and replacing components

165

3. Remove the filler panel from the bay

4. Install the hard disk drive in the drive bay:
a. To install a 3.5-inch simple-swap hard disk drive, pull the loops of the drive
tray toward each other, and slide the drive into the server until the drive
connects to the backplate. Release the loops of the drive tray.

SATA hard disk

drive back plate

Hard disk
drive assembly

Filler panel

b. To install a 2.5-inch simple-swap hard disk drive, slide the drive into the
server until the drive clicks into the server and connects to the backplate.
SATA hard disk
drive back plate

Hard disk
drive assembly

Filler panel

5. Reinstall the drive bay filler panel that you removed earlier.
6. If you are installing additional simple-swap hard disk drives, do so now.

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System x3250 M4 Type 2583: Installation and Service Guide

Removing a hot-swap hard disk drive

Use this information to remove a hot-swap hard disk drive.

Before you begin

Attention:
v To avoid damage to the hard disk drive connectors, make sure that the server
cover is in place and fully closed whenever you install or remove a hard disk
drive.
v To make sure that there is adequate system cooling, do not operate the server for
more than 2 minutes without either a hard disk drive or a filler panel installed
in each bay.
v Before you make changes to disk drives, disk drive controllers (including
controllers that are integrated on the system board), disk drive backplanes, or
disk drive cables, back up all important data that is stored on hard disks.
v Before you remove any component of a RAID array, back up all RAID
configuration information.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.

About this task

To remove a hot-swap hard disk drive, complete the following steps.
Attention: To avoid damage to the hard disk drive connectors, make sure that the
server top cover is in place and fully closed whenever you install or remove a hard
disk drive.

Hard disk
drive assembly

Procedure
1. Move the handle on the drive to the open position (perpendicular to the drive).
2. Slide the release latch gently to the left to unlock the drive handle.
3. Grasp the handle and pull the hot-swap hard disk drive out of the drive bay.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
Chapter 6. Removing and replacing components

167

supplied to you.

Replacing a hot-swap hard disk drive

Use this information to replace a hot-swap hard disk drive.

Before you begin

The following notes describe the type of hard disk drives that the server supports
and other information that you must consider when you install a hard disk drive.
For a list of supported hard disk drives, see http://www.ibm.com/systems/info/
x86servers/serverproven/compat/us.
v Locate the documentation that comes with the hard disk drive and follow those
instructions in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v Select the bay in which you want to install the drive.
v Check the instructions that come with the drive to determine whether you have
to set any switches or jumpers on the drive. If you are installing a SAS or SATA
hard disk drive, be sure to set the SAS or SATA ID for that device.
v You can install up to to eight 2.5-inch or four 3.5-inch hot-swap SAS or SATA
hard disk drives in the server.
v The electromagnetic interference (EMI) integrity and cooling of the server are
protected by having all bays and PCI and PCI Express slots covered or occupied.
When you install a drive, PCI, or PCI Express adapter, save the EMC shield and
filler panel from the bay or PCI or PCI Express adapter slot cover in the event
that you later remove the device.
v For a complete list of supported optional devices for the server, see
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.

About this task

The 2.5-inch drive hot-swap server models support four SAS 2.5-inch hard disk
drives.
To replace a hot-swap SAS or SATA hard disk drive, complete the following steps:
Note: If you have only one hard disk drive, you must install it in the left drive
bay.
Attention: To avoid damage to the hard disk drive connectors, make sure that the
server top cover is in place and fully closed whenever you install or remove a hard
disk drive.

Procedure
1. Make sure that the server top cover is in place and fully closed.
2. Remove the filler panel from the empty drive bay. Keep the filler panel in a
safe place.
3. Touch the static-protective package that contains the drive to any unpainted
metal surface on the server; then, remove the drive from the package and place
it on a static-protective surface.

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4. Install the hard disk drive in the drive bay:

SAS hard disk
drive back plane

Hard disk
drive assembly

Filler panel

a. Make sure that the drive tray handle is open.

b. Remove the filler panel from the bay.
c. Align the drive with the guide rails in the bay.
d. Gently push the drive into the bay until the drive stops.
e. Push the tray handle to the closed (locked) position.
f. heck the hard disk drive status LED to make sure that the hard disk drive is
operating correctly. If the yellow hard disk drive status LED for a drive is lit
continuously, that drive is faulty and must be replaced. If the green hard
disk drive activity LED is flashing, the drive is being accessed.
Note: If the server is configured for RAID operation using a ServeRAID
adapter, you might have to reconfigure your disk arrays after you install
hard disk drives. See the ServeRAID adapter documentation for additional
information about RAID operation and complete instructions for using the
ServeRAID adapter.
5. If you are installing additional hot-swap hard disk drives, do so now.

Chapter 6. Removing and replacing components

169

Removing the optional DVD drive

Use this information to remove the DVD drive.

Before you begin

About this task

To remove the DVD drive, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Press the release tab (the rear of the drive-retention clip) toward the drive right
side of the server to release the clip; then, while you press the tab, push the
drive out of the bay.
Note: You might have to push the right-rear corner of the drive toward the
front of the server to move the drive initially.

Release tab

3. Remove the retention clip from the drive.

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System x3250 M4 Type 2583: Installation and Service Guide

Drive retention clip

Alignment pins

4. If you are not replacing the DVD drive, reinstall the DVD drive filler.
a. Attach the drive-retention clip to the side of the DVD drive filler that you
removed
b. Slide the DVD drive filler into the DVD drive bay until the drive filler clicks
into place.

Attention: To maintain proper system cooling, do not operate the server for
more than 10 minutes without either a drive or filler panel installed in each
bay.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Chapter 6. Removing and replacing components

171

Replacing the optional DVD drive

Use this information to replace the DVD drive.

Before you begin

The following notes describe the type of drives that the server supports and other
information that you must consider when you install a drive. For a list of
supported drives, see http://www.ibm.com/systems/info/x86servers/
serverproven/compat/us.
v Locate the documentation that comes with the drive and follow those
instructions in addition to the instructions in this chapter.
v Make sure that you have all the cables and other equipment that are specified in
the documentation that comes with the drive.
v The server supports one ultra-slim SATA optical drive.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.
Note: When you disconnect the power source from the server, you lose the ability
to view the LEDs because the LEDs are not lit when the power source is removed.
Before you disconnect the power source, make a note of which LEDs are lit,
including the LEDs that are lit on the operation information panel, on the light
path diagnostics panel, and LEDs inside the server on the system board.

About this task

To replace the DVD drive, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the DVD drive filler panel if it is installed. Locate the blue release tab
on the rear of the DVD drive filler panel; then, while you press the tab, push
the DVD drive filler panel out of the drive bay.

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System x3250 M4 Type 2583: Installation and Service Guide

Release tab

3. Remove the retention clip from the DVD drive filler panel. Save the DVD drive
filler panel for future use.
4. Attach the drive-retention clip that you removed in the step above to the side
of the new DVD drive
Drive retention clip

Alignment pins

Note: If you are installing an optical drive that contains a laser, observe the
following safety precautions.
Statement 3

Chapter 6. Removing and replacing components

173

CAUTION:
When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or
transmitters) are installed, note the following:
v Do not remove the covers. Removing the covers of the laser product could
result in exposure to hazardous laser radiation. There are no serviceable
parts inside the device.
v Use of controls or adjustments or performance of procedures other than
those specified herein might result in hazardous radiation exposure.

DANGER
Some laser products contain an embedded Class 3A or Class 3B laser
diode. Note the following.
Laser radiation when open. Do not stare into the beam, do not view
directly with optical instruments, and avoid direct exposure to the beam.

Class 1 Laser Product

Laser Klasse 1
Laser Klass 1
Luokan 1 Laserlaite
Appareil A` Laser de Classe 1
5. Slide the DVD drive into the bay until the DVD drive clicks into place.

6. Follow the instructions that come with the drive to set any jumpers or switches.

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Removing a DIMM
Use this information to remove a memory module.

Before you begin

About this task

To remove a dual inline memory module (DIMM), complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Carefully open the retaining clips on each end of the DIMM connector and
remove the DIMM.
Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, handle the clips gently.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Chapter 6. Removing and replacing components

175

Memory module installation

2R = dual-rank
4R = quad-rank
is the device organization or bit width (for example, x4, x8, or x16)
x4 = x4 organization (4 DQ lines per SDRAM)
x8 = x8 organization

- x16 = x16 organization

- wwwww is the DIMM bandwidth, in MBps
v
v
v
- m
v
v

8500 = 8.53 GBps (DDR3-1066 SDRAMs, 8-byte primary data bus)

10600 = 10.66 GBps (DDR3-1333 SDRAMs, 8-byte primary data bus)
12800 = 12.80 GBps (DDR3-1600 SDRAMs, 8-byte primary data bus)
is the DIMM type
E = Unbuffered DIMM (UDIMM) with ECC (x72-bit module data bus)
R = Registered DIMM (RDIMM)

v U = Unbuffered DIMM with no ECC (x64-bit primary data bus)

- aa is the CAS latency, in clocks at maximum operating frequency
- bb is the JEDEC SPD Revision Encoding and Additions level
- cc is the reference design file for the design of the DIMM

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Note:
1. To determine the type of a DIMM, see the label on the DIMM. The
information on the label is in the format xGB nRxx PC3v-xxxxxx-xx-xx-xx.
The numeral in the sixth numerical position indicates whether the DIMM is
single-rank (n=1) or dual-rank (n=2).
2. The amount of usable memory is reduced, depending on the system
configuration. A certain amount of memory must be reserved for system
resources. To view the total amount of installed memory and the amount of
configured memory, run the Setup utility. For additional information, see
Configuring the server on page 70.

Unbuffered DIMMs (UDIMMs)

The following notes provide information that you must consider when you install
UDIMMs.
v The memory channels run at the lowest common frequency of the DIMMs
installed.
v The UDIMM options that are available for the server are 1 GB, 2 GB, 4 GB, and
8 GB (when available) DIMMs.
v The server supports up to two single-rank or dual-rank UDIMMs per channel.
v The following table lists the supported UDIMM population.
Table 31. Supported UDIMM population per channel
Ranks per
DIMM (any
combination)

DIMM
connectors per
channel

DIMMs
installed in each
channel
DIMM type

DIMM speed

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

Unbuffered
DDR3 ECC

1066, 1333, 1600

Single-rank,
dual-rank

v The following table lists the maximum DIMM population using ranked
UDIMMs.
Table 32. Maximum memory population using ranked UDIMMs (depending on your model)
Number of
UDIMMs

DIMM type

Single-rank UDIMMs 1 GB

4 GB

Dual-rank UDIMMs

2 GB

8 GB

Dual-rank UDIMMs

4 GB

16 GB

Dual-rank UDIMMs

8 GB

32 GB

Size

Total memory

v The following table shows the UDIMM memory population rule to optimize the
system performance.
Table 33. UDIMM population rule
DIMM connector 1

DIMM connector 2

DIMM connector 3

DIMM connector 4

Populated

Empty

Populated

Empty

Populated

Empty

Populated

Chapter 6. Removing and replacing components

177

Installing a DIMM
Use this information to install a DIMM.

Before you begin

Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.
Attention: Static electricity that is released to internal server components when the
server is powered on might cause the server to halt, which might result in the loss
of data. To avoid this potential problem, always use an electrostatic-discharge wrist
strap or other grounding system when you work inside the server with the power
on.

About this task

DIMM 4

DIMM 3

DIMM 2
DIMM 1

Microprocessor

DIMM 4
DIMM 3

The following illustration shows the location of the DIMM connectors on the
system board.

DIMM 2

DIMM 1

Figure 44. The location of the DIMM connectors on the system board

To install a DIMM, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Locate the DIMM connectors on the system board. Determine the connectors
into which you will install the DIMMs. Install the DIMMs in the sequence
shown in the following table.

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Table 34. DIMM installation sequence

Number of DIMMs

Installation sequence (connectors)

First pair of DIMMs

1, 3

Second pair of DIMMs

2, 4

4. Open the retaining clip on each end of the DIMM connector.

Attention: To avoid breaking the retaining clips or damaging the DIMM
connectors, open and close the clips gently.

5. Touch the static-protective package that contains the DIMM to any unpainted
metal surface on the outside of the server. Then, remove the DIMM from the
package.
6. Turn the DIMM so that the alignment slot align correctly with the alignment
tab.
7. Insert the DIMM into the connector by aligning the edges of the DIMM with
the slots at the ends of the DIMM connector.
8. Firmly press the DIMM straight down into the connector by applying pressure
on both ends of the DIMM simultaneously. The retaining clips snap into the
locked position when the DIMM is firmly seated in the connector.
Note: If there is a gap between the DIMM and the retaining clips, the DIMM
has not been correctly inserted; open the retaining clips, remove the DIMM,
and then reinsert it.
9. Reconnect any cable that you removed.
10. Reinstall the air baffle if it was removed before (see Replacing the air baffle
on page 64).
11. Reinstall the cover (see Replacing the cover on page 65).

Chapter 6. Removing and replacing components

179

Removing a system fan

Use this information to remove a system fan in the server.

Before you begin

Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to halt, which might result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when you work inside the server with the
power on.

About this task

To remove a system fan, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Reconnect the power cord; then, turn on the server.
Attention: Operating the server for extended periods of time (more than 30
minutes) with the top cover removed might damage server components.
4. Determine which fan to replace by checking the LEDs on the system board (see
System-board LEDs on page 28); a lit LED indicates the fan to replace.
5. Turn off the server; then, disconnect the power cord again.
6. Remove the failed fan from the server:
a. Disconnect the fan cable from the system board. You may need to disengage
the cables from cable retention clips or cable holder. Note the routing of the
fan cable to the connector; you will have to route the fan cable the same
way when you install the fan.
b. Grasp the top of the fan with your index finger and thumb and lift the fan
out of the server.

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Fan 1

Fan 2
Fan 3
Fan 4

Figure 45. System fans

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing a system fan

Use this information to replace a system fan in the server.

Before you begin

Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.
Attention: Static electricity that is released to internal server components when
the server is powered-on might cause the server to halt, which might result in the
loss of data. To avoid this potential problem, always use an electrostatic-discharge
wrist strap or other grounding system when you work inside the server with the
power on.

About this task

To replace a system fan, complete the following steps.

Procedure
1. Position the replacement fan so that the airflow arrow on the fan points toward
the rear of the server.

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181

Note: The correct airflow is from the front to the rear of the server.

Fan bracket
cable channel

Fan

Fan bracket

Fan bracket
cable slot

Figure 46. System fan installation

2. Install the replacement fan in the bracket:

a. Make sure that the fan cable sits in the channel on the side of the fan.
b. In the location from which you removed the failed fan, route the fan cable
into the fan cable slot in the fan bracket top.
c. Insert the fan into the bracket.
d. Make sure that each of the grey soft tabs on the fan is fully seated in its slot
in the fan bracket.
3. Connect the replacement fan cable to the system board (see System-board
LEDs on page 28 for the locations of the fan cable connectors on the system
board).
4. Reinstall the air baffle if it was removed before (see Replacing the air baffle
on page 64).
5. Reinstall the cover (see Replacing the cover on page 65).

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Removing the system battery

Use this information to remove the system battery.

Before you begin

The following notes describe information that you must consider when replacing
the battery.
v IBM has designed this product with your safety in mind. The lithium battery
must be handled correctly to avoid possible danger. If you replace the battery,
you must adhere to the following instructions.
Note: In the U. S., call 1-800-IBM-4333 for information about battery disposal.
v If you replace the original lithium battery with a heavy-metal battery or a
battery with heavy-metal components, be aware of the following environmental
consideration. Batteries and accumulators that contain heavy metals must not be
disposed of with normal domestic waste. They will be taken back free of charge
by the manufacturer, distributor, or representative, to be recycled or disposed of
in a proper manner.
v To order replacement batteries, call 1-800-IBM-SERV within the United States,
and 1-800-465-7999 or 1-800-465-6666 within Canada. Outside the U.S. and
Canada, call your support center or business partner.
Note: After you replace the battery, you must reconfigure the server and reset
the system date and time.
Statement 2

CAUTION:
When replacing the lithium battery, use only IBM Part Number 33F8354 or an
equivalent type battery recommended by the manufacturer. If your system has
a module containing a lithium battery, replace it only with the same module
type made by the same manufacturer. The battery contains lithium and can
explode if not properly used, handled, or disposed of.
Do not:
Throw or immerse into water
Heat to more than 100C (212F)
Repair or disassemble
Dispose of the battery as required by local ordinances or regulations.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

To remove the battery, complete the following steps.

Chapter 6. Removing and replacing components

183

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. If necessary, lift the air baffle out of the way (see Removing the air baffle on
page 42).
3. Remove the system battery: The following illustration shows the location of the
system battery.

System board
error LED
Standby power
LED

Microprocessor

DIMM 2
DIMM 1

RTMM
Hearbeat LED

DIMM 4
DIMM 3

Microprocessor
error LED

DIMM 1 - 4
error LEDs

IMM2 hearbeat
LED

a. If there is a rubber cover on the battery holder, use your fingers to lift the
battery cover from the battery connector.
b. Use one finger to tilt the battery horizontally out of its socket, pushing it
away from the socket.
Attention: Neither tilt nor push the battery by using excessive force.
c. Use your thumb and index finger to lift the battery from the socket.

Figure 47. System battery removal

Attention: Do not lift the battery by using excessive force. Failing to

remove the battery properly may damage the socket on the system board.
Any damage to the socket may require replacing the system board.
4. Dispose of the battery as required by local ordinances or regulations (see the
Environmental Notices and User's Guide for more information).

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Replacing the system battery

Use this information to replace the system battery.

Before you begin

About this task

To replace the battery, complete the following steps.

Chapter 6. Removing and replacing components

185

Procedure
1. Follow any special handling and installation instructions that come with the
replacement battery.
2. Remove the cover (see Removing the cover on page 41).
3. If necessary, lift the air baffle out of the way (see Removing the air baffle on
page 42).
4. Insert the new battery:
a. Position the battery so that the positive (+) symbol is facing towards the
power supply.
b. Tilt the battery so that you can insert it into the socket on the side opposite
the battery clip.
c. Press the battery down into the socket until it snaps into place.

Figure 48. System battery installation

5.
6.
7.
8.
9.

d. If you removed a rubber cover from the battery holder, use your fingers to
install the battery cover on top of the battery connector.
Reinstall the air baffle (see Replacing the air baffle on page 64).
Reinstall the cover (see Replacing the cover on page 65).
Slide the server into the rack.
Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Start the Setup utility and reset the configuration:
a. Set the system date and time.
b. Set the power-on password.
c. Reconfigure the server.
See Starting the Setup utility on page 74 for details.

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Removing a hot-swap power supply

Use this information to remove a hot-swap power supply.

Before you begin

When you remove or install a hot-swap power supply, observe the following
precautions.
Statement 5

2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

About this task

To remove a hot-swap power supply, complete the following steps.

Chapter 6. Removing and replacing components

187

Attention: If only one hot-swap power supply is installed in the server, you must
turn off the server before removing the power supply.

Procedure
1. Disconnect the power cord from the connector on the back of the power supply.
2. Press the orange release latch and hold it in place.

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 49. Hot-swap power supply removal

3. Grasp the handle and pull the power supply out of the bay.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing a hot-swap power supply

Use this information to replace a hot-swap power supply.

Before you begin

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2
1
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

About this task

To replace or install a hot-swap power supply, complete the following steps.

Chapter 6. Removing and replacing components

189

Power
supply
filler

Power
supply
Power
supply
release tab

Figure 50. Hot-swap power supply installation

Removing and replacing Tier 2 CRUs

This section provides information for removing and replacing Tier 2 CRUs in the
server.
You may install a Tier 2 CRU yourself or request IBM to install it, at no additional
charge, under the type of warranty service that is designated for your server.
The illustrations in this document might differ slightly from your hardware.

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Removing the DVD drive cable

Use this information to remove the DVD drive cable.

Before you begin

About this task

To remove the DVD drive cable, complete the following steps:

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Pull out the cable from the optical drive cage connector.

Cable
connector
latch

4. Disengage the cable from any cable tie or cable clip.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

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191

Replacing the DVD drive cable

Use this information to replace the DVD drive cable.

Before you begin

About this task

To replace the DVD drive cable, complete the following steps:

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Align the cable connector with the connector on the rear of the optical drive
cage.
4. Pull the cable connector latch up and hold it there while you slide the cable
connector to the locked position to lock the cable in place.

5. Connect the DVD cable into the connector on the rear of the optical drive cage.
6. Route the DVD signal cable through the fan cage hole on the left of fan 1. The
following illustration shows the cable routing for the DVD signal cable.

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DVD drive SATA

signal cable

DVD drive
power cable

7. Secure the cable in the server using the cable tie and cable clip.
8. Reinstall the air baffle if it was removed before (see Replacing the air baffle
on page 64).
9. Reinstall the cover (see Replacing the cover on page 65).

What to do next
1. Slide the server into the rack.
2. Reconnect the power cords and cables that you removed.
3. Turn on all attached devices and the server.

Removing the operator information panel assembly

Use this information to remove the operator information panel assembly.

Before you begin

Chapter 6. Removing and replacing components

193

About this task

To remove the operator information panel assembly, complete the following steps.

Procedure
1. Remove the server cover (see Removing the cover on page 41).
2. Disconnect the signal cable from the operator information panel board.
3. Remove the screws that secure the operator information panel assembly to the
DVD drive housing.
4. Lift the operator information panel assembly out of the server.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing the operator information panel assembly

Use this information to replace the operator information panel assembly.

Before you begin

About this task

To install the operator information panel assembly, complete the following steps.

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System x3250 M4 Type 2583: Installation and Service Guide

Procedure
1. Guide the operator information panel assembly into position on top of the
DVD drive housing. Make sure that the LEDs and the USB connectors are
aligned with the openings in the bezel and that the screw holes in the operator
information panel align with the screw holes in the top of the DVD bay
housing.
2. Use the screws that you removed in Removing the operator information panel
assembly on page 193 to secure the operator information panel assembly on
the DVD bay housing.
3.
4.
5.
6.

Connect the signal cable to the operator information panel board.

Install the server top cover (see Replacing the cover on page 65 ).
Reconnect the power cord and any cables that you removed.
Turn on all attached devices and the server.

Removing the simple-swap hard disk drive backplate

assembly
Use this information to remove the simple-swap hard disk drive backplate
assembly.

Before you begin

About this task

To remove the simple-swap hard disk drive backplate assembly, complete the
following steps:

Chapter 6. Removing and replacing components

195

Guide channels

Procedure
1. Turn off the server and peripheral devices and disconnect all power cords.
2. Remove the cover (see Removing the cover on page 41).
3. Pull the hard disk drives or fillers out of the server slightly to disengage them
from the backplate assembly. See Removing a simple-swap hard disk drive
on page 164 for details.
4. To obtain more working room, remove the fans (see Removing a system fan
on page 180).
5. Pull the hard disk drives out of the server slightly to disengage them from the
backplate assembly.
6. Lift the backplate assembly out of the server.
7. Make note of where the cables are attached to the backplate assembly; then,
disconnect them.
8. If you are instructed to return the backplate assembly, follow all packaging
instructions, and use any packaging materials for shipping that are supplied to
you.

Replacing the simple-swap hard disk drive backplate

assembly
Use this information to replace the simple-swap hard disk drive backplate
assembly.

Before you begin

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System x3250 M4 Type 2583: Installation and Service Guide

About this task

To install the simple-swap hard disk drive backplate assembly, complete the
following steps:

Guide channels

Procedure
1. Reconnect the cables to the replacement backplate assembly.
2. Slide the backplate assembly into the guide channels, making sure that any
nearby wires or cables are not trapped or pinched.
3. Press on the two blue touch points firmly until the backplate assembly is fully
seated. .
4.
5.
6.
7.

Install the cover (see Replacing the cover on page 65).

Replace the hard disk drives.
Reconnect the power cords and any cables that you removed.
Turn on the peripheral devices and the server.

Replacing software RAID simple-swap hard disk drive

backplate with hardware RAID simple-swap hard disk drive
backplate
Use this information to replace software RAID simple-swap hard disk drive
backplate with hardware RAID simple-swap hard disk drive backplate.

Before you begin

About this task

To replace the software RAID simple-swap hard disk drive backplate with
hardware RAID simple-swap hard disk drive backplate, complete the following
steps:

Chapter 6. Removing and replacing components

197

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the hard disk drives out of the server (see Removing a hot-swap hard
disk drive on page 167 or Removing a simple-swap hard disk drive on page
164)
3. Disconnect the cable connections between the backplate and both the system
board and power supply (fixed or redundant).

Signal cables

Power cable

Figure 51. Software RAID signal cable routing for fixed power supply. (jinhu091)

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System x3250 M4 Type 2583: Installation and Service Guide

Figure 52. Software RAID signal cable routing for redundant power supply. (jinhu091)

4. Lift the backplate out of the server.

5. Slide the replacement backplate into the guide channels, making sure that any
nearby wires or cables are not trapped or pinched.
6. Press on the two blue touch points firmly until the replacement backplate is
fully seated.
7. Connect the respective signal and power cables of the replacement backplate to
the hardware RAID card and power supply (fixed or redundant).
Note: Make sure the relevant cables pass through the cable clips.

Chapter 6. Removing and replacing components

199

Signal cable

Figure 53. Hardware RAID signal cable routing for fixed power supply (Hardware RAID card
inserted on right side)

Signal cable

Figure 54. Hardware RAID signal cable routing for fixed power supply (Hardware RAID card
inserted on left side)

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Power cable

Figure 55. Power cable routing for fixed power supply:

Signal cable

Figure 56. Hardware RAID signal cable routing for redundant power supply (Hardware RAID
card inserted on right side)

Chapter 6. Removing and replacing components

201

Signal cable

Figure 57. Hardware RAID signal cable routing for redundant power supply (Hardware RAID
card inserted on left side)

Power cable

Figure 58. Power cable routing for redundant power supply:

8. Reinstall the cover (see Replacing the cover on page 65).

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9. Reinstall the hard disk drives and filler panels (see Replacing a hot-swap hard
disk drive on page 168 and Replacing a simple-swap hard disk drive on
page 165).

What to do next
1. Slide the server into the rack.
2. Reconnect the power cords and cables that you removed.
3. Turn on all attached devices and the server.

Removing the hot-swap hard disk drive backplane

Use this information to remove the hot-swap hard disk drive backplane.

Before you begin

About this task

To remove the hot-swap hard disk drive backplane, complete the following steps:
Alignment
tabs

Connectors

Alignment
slots

Procedure
1. Turn off the server and peripheral devices and disconnect all power cords.
2. Remove the server from the rack and place it on a flat, static-protective surface.
3. Pull the hard disk drives out of the server slightly to disengage them from the
backplane.
4. Remove the cover (see Removing the cover on page 41).
Chapter 6. Removing and replacing components

203

5. Lift the backplate out of the server.

6. Make note of where the cables are attached to the backplate; then, disconnect
them.
7. If you are instructed to return the backplate, follow all packaging instructions,
and use any packaging materials for shipping that are supplied to you.

Replacing the hot-swap hard disk drive backplane

Use this information to replace the hot-swap hard disk drive backplane.

Before you begin

About this task

To install the hot-swap hard disk drive backplane, complete the following steps:
Alignment
tabs

Connectors

Alignment
slots

Procedure
1. Reconnect the cables to the replacement backplate.
a. Connect the SAS/SATA controller signal cable to the backplane.
b. Connect the power cable to the backplane.
c. Connect the configuration cable to the backplane.
2. Slide the backplate into the guide channels, making sure that any nearby wires
or cables are not trapped or pinched.

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3. Press on the blue touch point firmly until the backplane is fully seated and
clicks into place. The following illustrations shows the respective cable
connections when the hot-swap drive backplane is connected to a redundant
power supply or a fixed power supply.
Note: Make sure the relevant cables pass through the cable clips.
v Hot-swap backplane connected to fixed power supply:

Cable, 2.5" hot-swap

HDD BP power/front USB
/operator panel

v Hot-swap backplane connected to redundant power supply:

Power cable

Chapter 6. Removing and replacing components

205

4.
5.
6.
7.

Install the cover (see Replacing the cover on page 65).

Replace the hard disk drives.
Reconnect the power cords and any cables that you removed.
Turn on the peripheral devices and the server.

Removing and replacing structural parts

This section provides information for removing and replacing structural parts in
the server.
Replacement of structural parts is your responsibility. If IBM installs a structural
part at your request, you will be charged for the installation.
The illustrations in this document might differ slightly from your hardware.

Removing the fixed power supply

Use this information to remove the fixed power supply.

Before you begin

When you remove or install the fixed power supply, observe the following
precautions.
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

Hazardous voltage, current, and energy levels are present inside any component
that has this label attached. There are no serviceable parts inside these
components. If you suspect a with one of these parts, contact a service
technician.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

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System x3250 M4 Type 2583: Installation and Service Guide

About this task

To remove the fixed power supply, complete the following steps.
Captive screw

Power supply

Rear screw

Procedure
1. Disconnect the ac power cord from the connector on the power supply that you
are removing. Disconnect all external cables.
2. Remove the cover (see Removing the cover on page 41).
Attention: To ensure proper cooling and airflow, do not operate the server for
more than 30 minutes with the top cover removed.
3. Remove the hard disk drive backplane or backplate assembly (see Removing
the simple-swap hard disk drive backplate assembly on page 195 or
Removing the hot-swap hard disk drive backplane on page 203).
4. Disconnect the power-supply cables from the connectors on the system board
and internal devices; then, disengage the cables from any retention-clips.
Note: Note the routing of all power-supply cables; you will route the
power-supply cables the same way when you install the power supply.
5. Remove the screw that holds the power supply to the rear of the chassis.
6. Loosen the captive thumbscrew that secures the rear of the power supply to the
chassis bottom.
7. Lift the power supply out of the bay.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Chapter 6. Removing and replacing components

207

Replacing the fixed power supply

Use this information to replace the fixed power supply.

Before you begin

When you remove or install the fixed power supply, observe the following
precautions.
Statement 8

CAUTION:
Never remove the cover on a power supply or any part that has the following
label attached.

About this task

To replace the fixed power supply, complete the following steps.

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System x3250 M4 Type 2583: Installation and Service Guide

Procedure
1. Place the new power supply into the bay.
Captive screw

Power supply

Rear screw

2. Tighten the captive thumbscrew that secures the rear of the power supply to
the chassis bottom.
3. Replace the screw that holds the power supply to the rear of the chassis.
4. Connect the internal power-supply cable from the power supply to the power
connectors on the system board. See System-board internal connectors for
the locations of the power connectors on the system board.
5. Route the internal power-supply cables, securing them with the
retention-clips.
6. Test the power supply:
a. Connect one end of the ac power cord for the new power supply into the
connector on the back of the power supply, and connect the other end of
the power cord into a properly grounded electrical outlet.
b. Make sure that the standby power LED on the system board is lit (see
System-board LEDs); if the standby power LED is not lit, discontinue
this procedure and obtain a new power supply.
c. Press the power-control button. Make sure that the power-on LED on the
front of the server is lit.
If the server starts, proceed to the next step. If the server does not start,
disconnect the ac power cord and call for service.
7. Turn off the server and disconnect the ac power cord.
8. Connect the cables from the power supply to the internal devices.
9. Install the hard disk drive backplane or backplate assembly (see Replacing
the simple-swap hard disk drive backplate assembly on page 196 or
Replacing the hot-swap hard disk drive backplane on page 204).
10. Reinstall the cover (see Replacing the cover on page 65).
11. Reconnect the ac power cord into the connector on the back of the power
supply.
12. Connect all external cables that you disconnected in "Removing the fixed
power supply".
Chapter 6. Removing and replacing components

209

13. Connect the other end of the ac power cord into a properly grounded
electrical outlet.
14. Press the power-control button.
15. Make sure that the power-on LED on the front of the server is lit.

Removing the 240 VA safety cover

Use this information to remove the 240 VA safety cover.

Before you begin

About this task

To remove the 240 VA safety cover, complete the following steps:

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove any connected SAS/SATA signal cable and all other cables from the
safety cover.

SAS/SATA
signal cable

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3. Remove the four screws from the safety cover.

Screws

240 VA safety cover

4. Lift the safety cover up to remove it from the server.

240 VA safety cover

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

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211

Replacing the 240 VA safety cover

Use this information to replace the 240 VA safety cover.

Before you begin

About this task

To replace the 240 VA safety cover, complete the following steps:

Procedure
1. Align the safety cover with the standoffs on the power paddle card and lower
the safety cover onto the power paddle card until it is secure.

240 VA safety cover

2. Install the screws to secure the safety cover.

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System x3250 M4 Type 2583: Installation and Service Guide

Screws

240 VA safety cover

3. Reconnect the SAS/SATA signal cable and all other cables that you have
removed previously.

SAS/SATA
signal cable

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213

Removing the power paddle card

Use this information to remove the power paddle card.

Before you begin

About this task

To remove the power paddle card, complete the following steps.

Procedure
1. Pull the power supplies out of the rear of the server, just enough to disengage
them from the server.
2. Remove the cover (see Removing the cover on page 41).
3. Remove the air baffle if installed (see Removing the air baffle on page 42).
4. Remove the 240 VA safety cover (see Removing the 240 VA safety cover on
page 210).
5. Loosen the cables from the cable tie.
6. Disconnect the power cables from the power connectors on the system board.

Power connectors

7. Disconnect the cables from the hard disk drive backplane or the backplate
assembly.
8. Disconnect the power cable from the DVD power cable (if available).
9. Lift the power paddle card up to remove it from the server.

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Power paddle card

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing the power paddle card

Use this information to replace the power paddle card.

Before you begin

About this task

To replace the power paddle card, complete the following steps.

Procedure
1. Align the power paddle card with the standoffs on the system board and lower
the power paddle card onto the system board until it is secure.

Chapter 6. Removing and replacing components

215

Power paddle card

2. Reinstall the safety cover (see Replacing the 240 VA safety cover on page
212).
3. Reconnect the power cable to the DVD power cable (if available).
4. Reconnect the cables to the hard disk drive backplane or the backplate
assembly.
5. Reconnect the power cables to power connectors on the system board.

Power connectors

6. Route the cables through the cable tie if any.

7. Reinstall the air baffle if it was removed before (see Replacing the air baffle
on page 64).

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8. Push the power supplies back into the server.

9. Reinstall the cover (see Replacing the cover on page 65).

Removing a microprocessor and heat sink

Use this information to remove a microprocessor and heat sink.

Before you begin

The following notes describe the type of microprocessor that the server supports
and other information that you must consider when you install a microprocessor
and heat sink:
v The server supports one Intel land grid array (LGA) 1150 dual-core or quad-core
microprocessor. The type, speed, and L3 cache of the microprocessor depends on
the server model.
v Read the documentation that comes with the microprocessor to determine
whether you have to update the server firmware. To download the most current
level of server firmware, go to http://www.ibm.com/supportportal and
http://www.ibm.com/support/fixcentral.
v The microprocessor uses an integrated voltage regulator on the system board.
Attention:
v Microprocessors are to be installed only by trained technicians.
Important: Always use the microprocessor installation tool to install a
microprocessor. Failing to use the microprocessor installation tool may damage
the microprocessor sockets on the system board. Any damage to the
microprocessor sockets may require replacing the system board.
v Do not allow the thermal grease on the microprocessor and heat sink to come in
contact with anything. Contact with any surface can compromise the thermal
grease and the microprocessor socket.
v Dropping the microprocessor during installation or removal can damage the
contacts.
v Do not touch the microprocessor contacts; handle the microprocessor by the
edges only. Contaminants on the microprocessor contacts, such as oil from your
skin, can cause connection failures between the contacts and the socket.
v The pins on the sockets are fragile. Any damage to the pins might require
replacing the system board.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

Chapter 6. Removing and replacing components

217

About this task

To remove a microprocessor and heat sink, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle if installed (see Removing the air baffle on page 42).
3. Remove the heat sink:
CAUTION:
The heat sink may become very hot during normal operation. Allow time for
the heat sink to cool down before you touch it.
a. Loosen the screws and alternate among the screws until they break the seal
with the microprocessor.
b. Press firmly on the captive screws and loosen them with a screwdriver.
c. Use your fingers to gently pull the heat sink from the microprocessor.

Heat sink

System board

4. Lift the heat sink out of the server. After removal, place the heat sink on its
side on a clean, flat surface.
Attention: Do not touch the thermal material on the bottom of the heat sink.
Touching the thermal material will contaminate it. If the thermal material on
the microprocessor or heat sink becomes contaminated, you must wipe off the
contaminated thermal material on the microprocessor or heat sink with the
alcohol wipes and reapply clean thermal grease to the heat sink.
5. Release the microprocessor retention latch by pressing down on the end,
moving it to the side, and releasing it to the open (up) position.
6. Open the microprocessor bracket frame by lifting up the tab on the top edge.
Keep the bracket frame in the open position.
Attention: Handle the microprocessor carefully. Dropping the microprocessor
during removal can damage the contacts. Also, contaminants on the
microprocessor contacts, such as oil from your skin, can cause connection
failures between the contacts and the socket.

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Microprocessor
Alignment
marks
Microprocessor
bracket frame

Microprocessor
release lever

System board

7. Remove the microprocessor:

a. Carefully lift the microprocessor straight up and out of the socket, without
touching the microprocessor contacts.
b. Place the microprocessor on a static-protective surface.
Attention: The pins on the sockets are fragile. Any damage to the pins might
require replacing the system board.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.

Replacing a microprocessor and heat sink

Use this information to replace a microprocessor and heat sink.

Before you begin

Chapter 6. Removing and replacing components

219

v If the thermal-grease protective cover (for example, a plastic cap or tape liner) is
removed from the heat sink, do not touch the thermal grease on the bottom of
the heat sink or set down the heat sink. For more information about applying or
working with thermal grease, see Thermal grease on page 222.
Note: Removing the heat sink from the microprocessor destroys the even
distribution of the thermal grease and requires replacing the thermal grease.
Attention:
v Microprocessors are to be installed only by trained technicians.
Important: Always use the microprocessor installation tool to install a
microprocessor. Failing to use the microprocessor installation tool may damage
the microprocessor sockets on the system board. Any damage to the
microprocessor sockets may require replacing the system board.
v Do not allow the thermal grease on the microprocessor and heat sink to come in
contact with anything. Contact with any surface can compromise the thermal
grease and the microprocessor socket.
v Dropping the microprocessor during installation or removal can damage the
contacts.
v Do not touch the microprocessor contacts; handle the microprocessor by the
edges only. Contaminants on the microprocessor contacts, such as oil from your
skin, can cause connection failures between the contacts and the socket.
v The pins on the sockets are fragile. Any damage to the pins might require
replacing the system board.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

To install a microprocessor and heat sink, complete the following steps.

Procedure
1. Carefully turn the server on its side so that it is lying flat, with the cover facing
up.
Attention:
v When you handle static-sensitive devices, take precautions to avoid damage
from static electricity. For details about handling these devices, see
Handling static-sensitive devices on page 40.
v The microprocessor contacts are fragile; handle the microprocessor very
carefully. Do not touch the microprocessor contacts with your skin.
v The microprocessor fits only one way on the socket.
2. Align the microprocessor with the socket (note the alignment mark and the
position of the notches); then, carefully place the microprocessor on the socket,
close the microprocessor bracket frame, and close the microprocessor release
latch.

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3. Gently lower the heat sink on the microprocessor.

4. Align the screw holes on the heat sink with the holes on the system board.

Heat sink

System board

5. Install the heat sink on the microprocessor.

Attention: Do not touch the thermal material on the bottom of the heat sink.
Touching the thermal material will contaminate it. If the thermal material on
the microprocessor or heat sink becomes contaminated, contact your service
technician.
a. Make sure that the thermal material is still on the bottom of the heat sink;
then, align the heat sink so that the arrows on the label point toward the
DIMMs and place the heat sink on top of the microprocessor, thermal
material side down.
b. Align the screws on the heat sink with the screw holes on the system board.
c. Tighten the screws with a screwdriver, alternating among the screws until
they are tight. If possible, each screw should be rotated two full rotations at
a time. Repeat until the screws are tight. Do not overtighten the screws by
using excessive force.
Attention: When the two screws that are closer to the rear of the server
are tightened, the screw heads are not level with the surface of the heat
sink. Do not overtighten the screws by using excessive force.
6. Reinstall the air baffle if it was removed before (see Replacing the air baffle
on page 64).
Chapter 6. Removing and replacing components

221

7. Reinstall the cover (see Replacing the cover on page 65).

What to do next
1. Slide the server into the rack.
2. Reconnect the power cords and cables that you removed.
3. Turn on all attached devices and the server.

Thermal grease
The thermal grease must be replaced whenever the heat sink has been removed
from the top of the microprocessor and is going to be reused or when debris is
found in the grease. Use this information to replace damaged or contaminated
thermal grease on the microprocessor and heat sink.

Before you begin

When you are installing the heat sink on the same microprocessor that it was
removed from, make sure that the following requirements are met:
v The thermal grease on the heat sink and microprocessor is not contaminated.
v Additional thermal grease is not added to the existing thermal grease on the
heat sink and microprocessor.
Note:
v Read the safety information in Safety on page vii.
v Read the Installation guidelines on page 38.
v Read Handling static-sensitive devices on page 40.

About this task

To replace damaged or contaminated thermal grease on the microprocessor and
heat sink, complete the following steps.

Procedure
1. Place the heat sink on a clean work surface.
2. Remove the cleaning pad from its package and unfold it completely.
3. Use the cleaning pad to wipe the thermal grease from the bottom of the heat
sink.
Note: Make sure that all of the thermal grease is removed.
4. Use a clean area of the cleaning pad to wipe the thermal grease from the
microprocessor; then, dispose of the cleaning pad after all of the thermal grease
is removed.

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0.02 mL of thermal
grease

Microprocessor

Figure 59. Thermal grease on microprocessor

5. Use the thermal-grease syringe to place 9 uniformly spaced dots of 0.02 mL

each on the top of the microprocessor. The outermost dots must be within
approximately 5 mm of the edge of the microprocessor. This is to ensure
uniform distribution of the grease.

Figure 60. Thermal-grease syringe

Note: 0.01 mL is one tick mark on the syringe. If the grease is properly applied,
approximately half (0.22 mL) of the grease will remain in the syringe.
6. Install the heat sink onto the microprocessor as described in Replacing a
microprocessor and heat sink on page 219.

Removing the system board

Use this information to remove the system board.

Before you begin

Note:
1. When you replace the system board, you must either update the server with
the latest firmware or restore the pre-existing firmware that the customer
provides on a diskette or CD image. Make sure that you have the latest
firmware or a copy of the pre-existing firmware before you proceed.
2. When you replace the system board, make sure that you remove the Integrated
Management Module Advanced Upgrade and place it on the new system
board. For information about the Advanced Upgrade, see Using the remote
presence and blue-screen capture features on page 83
Note: You have to reactivate the Features on Demand (FoD) after replacing the
system board.
3. Before you replace the system board, make sure that you backup any features
on demand (FoD) keys that were enabled. Reactivate any Features on Demand
features after replacing the system board. Instructions for automating the
activation of features and installing activation keys is in the IBM Features on
Demand User's Guide. To download the document, go to /http://
www.ibm.com/systems/x/fod/, log in, and click Help.

Chapter 6. Removing and replacing components

223

Note: When you replace the system board, you must either update the server with
the latest firmware or restore the pre-existing firmware that the customer provides
on a diskette or CD image. Make sure that you have the latest firmware or a copy
of the pre-existing firmware before you proceed

About this task

To remove the system board, complete the following steps.

Procedure
1. Remove the cover (see Removing the cover on page 41).
2. Remove the air baffle (see Removing the air baffle on page 42).
3. Remove the PCI riser-card assembly (see Removing the PCI riser-card
assembly on page 43).
4. Note where the cables are connected to the system board; then, disconnect
them.
Attention: Disengage all latches, release tabs or locks on cable connectors
when you disconnect all cables from the system board. Failing to release them
before removing the cables will damage the cable sockets on the system board.
The cable sockets on the system board are fragile. Any damage to the cable
sockets may require replacing the system board.

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5. Remove any of the following components that are installed on the system
board and put them in a safe, static-protective place:
v Adapters (see Removing an adapter on page 156)
v DIMMs (see Removing a DIMM on page 175
Note: Make a note of the location of each DIMM as you remove it, so that
you can later reinstall it in the same connector.
v Microprocessors and heat sinks (see Removing a microprocessor and heat
sink on page 217)
Note:
a. Remove the socket covers from the microprocessor sockets on the new
system board and place them on the microprocessor sockets of the system
board you are removing.
b. Do not allow the thermal grease to come in contact with anything, and
keep each heat sink paired with its microprocessor for reinstallation.
Contact with any surface can compromise the thermal grease and the
microprocessor socket. A mismatch between the microprocessor and its
original heat sink can require the installation of a new heat sink.
v Battery (see Removing the system battery on page 183)
6. Remove the screws that secure the system board to the chassis, and put the
screws in a safe place.
7. Lift up the system board and carefully remove it from the server, being careful
not to damage any surrounding components.

What to do next
If you are instructed to return the server component or optional device, follow all
packaging instructions, and use any packaging materials for shipping that are
supplied to you.
Attention: Make sure to place the socket cover for the microprocessor socket on
the system board before returning the system board.

Replacing the system board

Use this information to replace the system board.

Before you begin

Note:
1. When you reassemble the components in the server, be sure to route all cables
carefully so that they are not exposed to excessive pressure.
2. When you replace the system board, you must either update the server with
the latest firmware or restore the pre-existing firmware from a diskette or CD
image. Make sure that you have the latest firmware or a copy of the
pre-existing firmware before you proceed. See Updating the firmware on
page 69, Updating the Universal Unique Identifier (UUID) on page 90, and
Updating the DMI/SMBIOS data on page 92.
3. When you replace the system board, make sure that you remove the Integrated
Management Module Advanced Upgrade and place it on the new system
board. For information about the Advanced Upgrade, see Using the remote
presence and blue-screen capture features on page 83
Chapter 6. Removing and replacing components

225

4. Reactivate any Features on Demand features after replacing the system board.
Instructions for automating the activation of features and installing activation
keys is in the IBM Features on Demand User's Guide. To download the document,
go to /http://www.ibm.com/systems/x/fod/, log in, and click Help.
5. Some cluster solutions require specific code levels or coordinated code updates.
If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.
Read the safety information in Safety on page vii and Installation guidelines
on page 38.
If you are replacing a server component in the server, you need to turn off the
server and peripheral devices, and disconnect the power cords and all external
cables.

About this task

To replace the system board, complete the following steps.

Procedure
1. Touch the static-protective package that contains the system board to any
unpainted metal surface on the server; then, remove the system board from
the package.
2. Align the system board with the chassis and replace the nine screws that you
removed.
System board
(7 screws)

3. Install any of the following components that you removed from the system
board:

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System x3250 M4 Type 2583: Installation and Service Guide

4.
5.
6.
7.
8.
9.
10.
11.

Note: Make sure that none of the server cables are caught under the system
board.
v Microprocessor and heat sink (see Replacing a microprocessor and heat
sink on page 219)
v DIMMs (see Installing a DIMM on page 178)
v Adapters (see Replacing an adapter on page 157)
v Battery (see Replacing the system battery on page 185)
Reconnect any cables to the system board that you disconnected during
removal (see System-board internal connectors on page 25).
Reinstall the PCI riser-card assembly (see Replacing the PCI riser-card
assembly on page 63).
Reinstall the air baffle (see Replacing the air baffle on page 64).
Reinstall the cover (see Replacing the cover on page 65).
Push the power supplies back into the server.
Slide the server into the rack.
Reconnect the external cables and power cords; then, turn on the attached
devices and turn on the server.
Start the Setup utility and reset the configuration.
a. Set the system date and time.
b. Set the power-on password.
c. Reconfigure the server.

See Using the Setup utility on page 74 for details.

12. Either update the server with the latest RAID firmware or restore the
pre-existing firmware from a diskette or CD image.
13. Update the UUID (see Updating the Universal Unique Identifier (UUID) on
page 90).
14. Update the DMI/SMBIOS (see Updating the DMI/SMBIOS data on page
92).
15. Reactivate any Features on Demand features.

Chapter 6. Removing and replacing components

227

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Appendix A. Integrated Management Module II (IMM2) error

messages
This section details the Integrated Management Module II (IMM2) error messages.
When a hardware event is detected by the IMM2 on the server, the IMM2 logs that
event in the system-event log in the server.
For each event code, the following fields are displayed:
Event identifier
A hexadecimal identifier that uniquely identifies an event or class of
events. In this documentation, the event identifiers are prefixed with 0x
and followed by eight characters.
Event description
The logged message string that appears for an event. When the event
string is displayed in the event log, information such as a specific
component is displayed. In this documentation, that additional information
appears as variables, such as [arg1] or [arg2].
Explanation
Provides additional information to explain why the event occurred.
Severity
An indication of the level of concern for the condition. In the system-event
log, severity is abbreviated to the first character. The following severities
can be displayed.
Info:

The event was recorded for audit purposes, usually a user action
or a change of states that is normal behavior.

Warning:
The event is not as severe as an error, but if possible, the condition
should be corrected before it becomes an error. It might also be a
condition that requires additional monitoring or maintenance.
Error:

The event is a failure or critical condition that impairs service or an

expected function.

Alert Category
Similar events are grouped together in categories. The alert category is in
the following format:
severity - device
severity is one of the following severity levels:
v Critical: A key component in the server is no longer functioning.
v Warning: The event might progress to a critical level.
v System: The event is the result of a system error or a configuration
change.
device is the specific device in the server that caused the event to be
generated.
Serviceable
Specifies whether user action is required to correct the problem.
Copyright IBM Corp. 2014

229

CIM Information
Provides the prefix of the message ID and the sequence number that is
used by the CIM message registry.
SNMP Trap ID
The SNMP trap ID that is found in the SNMP alert management
information base (MIB).
Automatically contact Service
If this field is set to Yes, and you have enabled Electronic Service Agent
(ESA), IBM Support will be notified automatically if the event is generated.
While you wait for IBM Support to call, you can perform the
recommended actions for the event.
User response
Indicates what actions you should perform to solve the event.
Perform the steps listed in this section in the order shown until the
problem is solved. After you perform all of the actions that are described
in this field, if you cannot solve the problem, contact IBM Support.
Note: This list includes error codes and messages that might not apply to
this machine type and model.
The following is the list of IMM2 error messages and suggested actions to correct
the detected server problems. For more information about IMM2, see the Integrated
Management Module II User's Guide at http://www.ibm.com/support/entry/portal/
docdisplay?lndocid=migr-5086346.

IMM Events that automatically notify Support

You can configure the Integrated Management Module II (IMM2) to automatically
notify Support (also known as call home) if certain types of errors are encountered.
If you have configured this function, see the table for a list of events that
automatically notify Support.
Table 35. Events that automatically notify Support

230

Event ID

Message String

Automatically
Notify
Support

40000086-00000000

Test Call Home Generated by user [arg1].

Yes

40000087-00000000

Manual Call Home by user [arg1]: [arg2].

Yes

80010202-0701ffff

Numeric sensor
[NumericSensorElementName] going low
(lower critical) has asserted. (CMOS
Battery)

Yes

80010902-0701ffff

Numeric sensor
[NumericSensorElementName] going high
(upper critical) has asserted.

Yes

806f0021-2582ffff

Fault in slot
Yes
[PhysicalConnectorSystemElementName] on
system [ComputerSystemElementName].
(All PCI Error)

System x3250 M4 Type 2583: Installation and Service Guide

Table 35. Events that automatically notify Support (continued)

Automatically
Notify
Support

Event ID

Message String

806f0021-3001ffff

Fault in slot
Yes
[PhysicalConnectorSystemElementName] on
system [ComputerSystemElementName].
(PCI 1)

806f0108-0a01ffff

[PowerSupplyElementName] has Failed.

(Power Supply 1)

Yes

806f0108-0a02ffff

[PowerSupplyElementName] has Failed.

(Power Supply 2)

Yes

806f010c-2001ffff

Yes
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
1)

806f010c-2002ffff

Yes
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
2)

806f010c-2003ffff

Yes
Uncorrectable error detected for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
3)

Memory Logging Limit Reached for

Yes
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
1)

806f050c-2002ffff

Yes
Memory Logging Limit Reached for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
2)

806f050c-2003ffff

Yes
Memory Logging Limit Reached for
[PhysicalMemoryElementName] on
Subsystem [MemoryElementName]. (DIMM
3)

system [ComputerSystemElementName].
(PCIs)

Yes

System x3250 M4 Type 2583: Installation and Service Guide

40000001-00000000 40000003-00000000
40000001-00000000

Management Controller [arg1] Network Initialization Complete.

Explanation: This message is for the use case where a Management Controller network has completed initialization.
May also be shown as 4000000100000000 or 0x4000000100000000
Severity: Info
Alert Category: System - IMM Network event
Serviceable: No
CIM Information: Prefix: IMM and ID: 0001
SNMP Trap ID: 37
Automatically notify Support: No
User response: Information only; no action is required.
40000002-00000000

Certificate Authority [arg1] has detected a [arg2] Certificate Error.

Explanation: This message is for the use case when there is an error with an SSL Server, SSL Client, or SSL Trusted
CA Certificate.
May also be shown as 4000000200000000 or 0x4000000200000000
Severity: Error
Alert Category: System - SSL certification
Serviceable: No
CIM Information: Prefix: IMM and ID: 0002
SNMP Trap ID: 22
Automatically notify Support: No
User response: Make sure that the certificate that you are importing is correct and properly generated.
40000003-00000000

Ethernet Data Rate modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where a user modifies the Ethernet Port data rate.
May also be shown as 4000000300000000 or 0x4000000300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0003
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

233

40000004-00000000 40000006-00000000
40000004-00000000

Ethernet Duplex setting modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where A user modifies the Ethernet Port duplex setting.
May also be shown as 4000000400000000 or 0x4000000400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0004
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000005-00000000

Ethernet MTU setting modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where a user modifies the Ethernet Port MTU setting.
May also be shown as 4000000500000000 or 0x4000000500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0005
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000006-00000000

Ethernet locally administered MAC address modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where a user modifies the Ethernet Port MAC address setting.
May also be shown as 4000000600000000 or 0x4000000600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0006
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

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40000007-00000000 40000009-00000000
40000007-00000000

Ethernet interface [arg1] by user [arg2].

Explanation: This message is for the use case where a user enables or disabled the ethernet interface.
May also be shown as 4000000700000000 or 0x4000000700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0007
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000008-00000000

Hostname set to [arg1] by user [arg2].

Explanation: This message is for the use case where user modifies the Hostname of a Management Controller.
May also be shown as 4000000800000000 or 0x4000000800000000
Severity: Info
Alert Category: System - IMM Network event
Serviceable: No
CIM Information: Prefix: IMM and ID: 0008
SNMP Trap ID: 37
Automatically notify Support: No
User response: Information only; no action is required.
40000009-00000000

IP address of network interface modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where user modifies the IP address of a Management Controller.
May also be shown as 4000000900000000 or 0x4000000900000000
Severity: Info
Alert Category: System - IMM Network event
Serviceable: No
CIM Information: Prefix: IMM and ID: 0009
SNMP Trap ID: 37
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

235

4000000a-00000000 4000000c-00000000
4000000a-00000000

IP subnet mask of network interface modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where a user modifies the IP subnet mask of a Management
Controller.
May also be shown as 4000000a00000000 or 0x4000000a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0010
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000000b-00000000

IP address of default gateway modified from [arg1] to [arg2] by user [arg3].

Explanation: This message is for the use case where a user modifies the default gateway IP address of a
Management Controller.
May also be shown as 4000000b00000000 or 0x4000000b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0011
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000000c-00000000

OS Watchdog response [arg1] by [arg2] .

Explanation: This message is for the use case where an OS Watchdog has been enabled or disabled by a user.
May also be shown as 4000000c00000000 or 0x4000000c00000000
Severity: Warning
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0012
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

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4000000d-00000000 4000000f-00000000
4000000d-00000000

DHCP[[arg1]] failure, no IP address assigned.

Explanation: This message is for the use case where a DHCP server fails to assign an IP address to a Management
Controller.
May also be shown as 4000000d00000000 or 0x4000000d00000000
Severity: Warning
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0013
SNMP Trap ID:
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the IMM network cable is connected.

Make sure that there is a DHCP server on the network that can assign an IP address to the IMM.

4000000e-00000000

Remote Login Successful. Login ID: [arg1] from [arg2] at IP address [arg3].

Explanation: This message is for the use case where a user successfully logs in to a Management Controller.
May also be shown as 4000000e00000000 or 0x4000000e00000000
Severity: Info
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0014
SNMP Trap ID: 30
Automatically notify Support: No
User response: Information only; no action is required.
4000000f-00000000

Attempting to [arg1] server [arg2] by user [arg3].

Explanation: This message is for the use case where a user is using the Management Controller to perform a power
function on the system.
May also be shown as 4000000f00000000 or 0x4000000f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0015
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

237

40000010-00000000 40000012-00000000
40000010-00000000

Security: Userid: [arg1] had [arg2] login failures from WEB client at IP address [arg3].

Explanation: This message is for the use case where a user has failed to log in to a Management Controller from a
web browser.
May also be shown as 4000001000000000 or 0x4000001000000000
Severity: Warning
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0016
SNMP Trap ID: 30
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the correct login ID and password are being used.

Have the system administrator reset the login ID or password.

40000011-00000000

Security: Login ID: [arg1] had [arg2] login failures from CLI at [arg3]..

Explanation: This message is for the use case where a user has failed to log in to a Management Controller from the
Legacy CLI.
May also be shown as 4000001100000000 or 0x4000001100000000
Severity: Warning
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0017
SNMP Trap ID: 30
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the correct login ID and password are being used.

Have the system administrator reset the login ID or password.

40000012-00000000 Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from WEB
browser at IP address [arg2].
Explanation: This message is for the use case where a remote user has failed to establish a remote control session
from a Web browser session.
May also be shown as 4000001200000000 or 0x4000001200000000
Severity: Info
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0018
SNMP Trap ID: 30
Automatically notify Support: No
User response: Make sure that the correct login ID and password are being used.

238

System x3250 M4 Type 2583: Installation and Service Guide

40000013-00000000 40000015-00000000
40000013-00000000 Remote access attempt failed. Invalid userid or password received. Userid is [arg1] from
TELNET client at IP address [arg2].
Explanation: This message is for the use case where a user has failed to log in to a Management Controller from a
telnet session.
May also be shown as 4000001300000000 or 0x4000001300000000
Severity: Info
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0019
SNMP Trap ID: 30
Automatically notify Support: No
User response: Make sure that the correct login ID and password are being used.
40000014-00000000

The [arg1] on system [arg2] cleared by user [arg3].

Explanation: This message is for the use case where a Management Controller Event Log on a system is cleared by
a user.
May also be shown as 4000001400000000 or 0x4000001400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0020
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000015-00000000

Management Controller [arg1] reset was initiated by user [arg2].

Explanation: This message is for the use case where a Management Controller reset is initiated by a user.
May also be shown as 4000001500000000 or 0x4000001500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0021
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

239

40000016-00000000 40000018-00000000
40000016-00000000 ENET[[arg1]] DHCP-HSTN=[arg2], DN=[arg3], IP@=[arg4], SN=[arg5], GW@=[arg6],
DNS1@=[arg7] .
Explanation: This message is for the use case where a Management Controller IP address and configuration has
been assigned by the DHCP server.
May also be shown as 4000001600000000 or 0x4000001600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0022
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000017-00000000

ENET[[arg1]] IP-Cfg:HstName=[arg2], IP@=[arg3] ,NetMsk=[arg4], GW@=[arg5] .

Explanation: This message is for the use case where a Management Controller IP address and configuration has
been assigned statically using user data.
May also be shown as 4000001700000000 or 0x4000001700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0023
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000018-00000000

LAN: Ethernet[[arg1]] interface is no longer active.

Explanation: This message is for the use case where a Management Controller ethernet interface is no longer active.
May also be shown as 4000001800000000 or 0x4000001800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0024
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

240

System x3250 M4 Type 2583: Installation and Service Guide

40000019-00000000 4000001b-00000000
40000019-00000000

LAN: Ethernet[[arg1]] interface is now active.

Explanation: This message is for the use case where a Management Controller ethernet interface is now active.
May also be shown as 4000001900000000 or 0x4000001900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0025
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000001a-00000000

DHCP setting changed to [arg1] by user [arg2].

Explanation: This message is for the use case where a user changes the DHCP setting.
May also be shown as 4000001a00000000 or 0x4000001a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0026
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000001b-00000000

Management Controller [arg1]: Configuration restored from a file by user [arg2].

Explanation: This message is for the use case where a user restores a Management Controller configuration from a
file.
May also be shown as 4000001b00000000 or 0x4000001b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0027
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

241

4000001c-00000000 4000001d-00000000
4000001c-00000000

Watchdog [arg1] Screen Capture Occurred .

Explanation: This message is for the use case where an operating system error has occurred and the screen was
captured.
May also be shown as 4000001c00000000 or 0x4000001c00000000
Severity: Info
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0028
SNMP Trap ID: 22
Automatically notify Support: No
User response: If there was no operating-system error, complete the following steps until the problem is solved:
1.

Reconfigure the watchdog timer to a higher value.

Make sure that the IMM Ethernet-over-USB interface is enabled.

Reinstall the RNDIS or cdc_ether device driver for the operating system.

Disable the watchdog.

If there was an operating-system error, check the integrity of the installed operating system.
4000001d-00000000

Watchdog [arg1] Failed to Capture Screen.

Explanation: This message is for the use case where an operating system error has occurred and the screen capture
failed.
May also be shown as 4000001d00000000 or 0x4000001d00000000
Severity: Error
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0029
SNMP Trap ID: 22
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Reconfigure the watchdog timer to a higher value.

Make sure that the IMM Ethernet over USB interface is enabled.

Reinstall the RNDIS or cdc_ether device driver for the operating system.

Disable the watchdog. Check the integrity of the installed operating system.

Update the IMM firmware. Important: Some cluster solutions require specific code levels or coordinated code
updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the cluster
solution before you update the code.

242

System x3250 M4 Type 2583: Installation and Service Guide

4000001e-00000000 40000020-00000000
4000001e-00000000

Running the backup Management Controller [arg1] main application.

Explanation: This message is for the use case where a Management Controller has resorted to running the backup
main application.
May also be shown as 4000001e00000000 or 0x4000001e00000000
Severity: Warning
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0030
SNMP Trap ID: 22
Automatically notify Support: No
User response: Update the IMM firmware. Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is supported
for the cluster solution before you update the code.
4000001f-00000000 Please ensure that the Management Controller [arg1] is flashed with the correct firmware. The
Management Controller is unable to match its firmware to the server.
Explanation: This message is for the use case where a Management Controller firmware version does not match the
server.
May also be shown as 4000001f00000000 or 0x4000001f00000000
Severity: Error
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0031
SNMP Trap ID: 22
Automatically notify Support: No
User response: Update the IMM firmware to a version that the server supports. Important: Some cluster solutions
require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the
latest level of code is supported for the cluster solution before you update the code.
40000020-00000000

Management Controller [arg1] Reset was caused by restoring default values.

Explanation: This message is for the use case where a Management Controller has been reset due to a user restoring
the configuration to default values.
May also be shown as 4000002000000000 or 0x4000002000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0032
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

243

40000021-00000000 40000023-00000000
40000021-00000000

Management Controller [arg1] clock has been set from NTP server [arg2].

Explanation: This message is for the use case where a Management Controller clock has been set from the Network
Time Protocol server.
May also be shown as 4000002100000000 or 0x4000002100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0033
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000022-00000000 SSL data in the Management Controller [arg1] configuruation data is invalid. Clearing
configuration data region and disabling SSL.
Explanation: This message is for the use case where a Management Controller has detected invalid SSL data in the
configuration data and is clearing the configuration data region and disabling the SSL.
May also be shown as 4000002200000000 or 0x4000002200000000
Severity: Error
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0034
SNMP Trap ID: 22
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the certificate that you are importing is correct.

Try to import the certificate again.

40000023-00000000

Flash of [arg1] from [arg2] succeeded for user [arg3] .

Explanation: This message is for the use case where a user has successfully flashed the firmware component (MC
Main Application, MC Boot ROM, BIOS, Diagnostics, System Power Backplane, Remote Expansion Enclosure Power
Backplane, Integrated System Management Processor, or Remote Expansion Enclosure Processor) from the interface
and IP address ( %d.
May also be shown as 4000002300000000 or 0x4000002300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0035
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

244

System x3250 M4 Type 2583: Installation and Service Guide

40000024-00000000 40000026-00000000
40000024-00000000

Flash of [arg1] from [arg2] failed for user [arg3].

Explanation: This message is for the use case where a user has not flashed the firmware component from the
interface and IP address due to a failure.
May also be shown as 4000002400000000 or 0x4000002400000000
Severity: Info
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0036
SNMP Trap ID: 22
Automatically notify Support: No
User response: Information only; no action is required.
40000025-00000000

The [arg1] on system [arg2] is 75% full.

Explanation: This message is for the use case where a Management Controller Event Log on a system is 75% full.
May also be shown as 4000002500000000 or 0x4000002500000000
Severity: Info
Alert Category: System - Event Log 75% full
Serviceable: No
CIM Information: Prefix: IMM and ID: 0037
SNMP Trap ID: 35
Automatically notify Support: No
User response: Information only; no action is required.
40000026-00000000

The [arg1] on system [arg2] is 100% full.

Explanation: This message is for the use case where a Management Controller Event Log on a system is 100% full.
May also be shown as 4000002600000000 or 0x4000002600000000
Severity: Info
Alert Category: System - Event Log 75% full
Serviceable: No
CIM Information: Prefix: IMM and ID: 0038
SNMP Trap ID: 35
Automatically notify Support: No
User response: To avoid losing older log entries, save the log as a text file and clear the log.

Appendix A. Integrated Management Module II (IMM2) error messages

245

40000027-00000000 40000029-00000000
40000027-00000000

Platform Watchdog Timer expired for [arg1].

Explanation: This message is for the use case when an implementation has detected a Platform Watchdog Timer
Expired
May also be shown as 4000002700000000 or 0x4000002700000000
Severity: Error
Alert Category: System - OS Timeout
Serviceable: No
CIM Information: Prefix: IMM and ID: 0039
SNMP Trap ID: 21
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Reconfigure the watchdog timer to a higher value.

Make sure that the IMM Ethernet-over-USB interface is enabled.

Reinstall the RNDIS or cdc_ether device driver for the operating system.

Disable the watchdog.

Check the integrity of the installed operating system.

40000028-00000000

Management Controller Test Alert Generated by [arg1].

Explanation: This message is for the use case where a user has generated a Test Alert.
May also be shown as 4000002800000000 or 0x4000002800000000
Severity: Info
Alert Category: System - other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0040
SNMP Trap ID: 22
Automatically notify Support: No
User response: Information only; no action is required.
40000029-00000000

Security: Userid: [arg1] had [arg2] login failures from an SSH client at IP address [arg3].

Explanation: This message is for the use case where a user has failed to log in to a Management Controller from
SSH.
May also be shown as 4000002900000000 or 0x4000002900000000
Severity: Info
Alert Category: System - Remote Login
Serviceable: No
CIM Information: Prefix: IMM and ID: 0041
SNMP Trap ID: 30
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the correct login ID and password are being used.

Have the system administrator reset the login ID or password.

246

System x3250 M4 Type 2583: Installation and Service Guide

4000002a-00000000 4000002c-00000000
4000002a-00000000 [arg1] firmware mismatch internal to system [arg2]. Please attempt to flash the [arg3]
firmware.
Explanation: This message is for the use case where a specific type of firmware mismatch has been detected.
May also be shown as 4000002a00000000 or 0x4000002a00000000
Severity: Error
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0042
SNMP Trap ID: 22
Automatically notify Support: No
User response: Reflash the IMM firmware to the latest version.
4000002b-00000000

Domain name set to [arg1].

Explanation: Domain name set by user

May also be shown as 4000002b00000000 or 0x4000002b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0043
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000002c-00000000

Domain Source changed to [arg1] by user [arg2].

Explanation: Domain source changed by user

May also be shown as 4000002c00000000 or 0x4000002c00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0044
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

247

4000002d-00000000 4000002f-00000000
4000002d-00000000

DDNS setting changed to [arg1] by user [arg2].

Explanation: DDNS setting changed by user

May also be shown as 4000002d00000000 or 0x4000002d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0045
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000002e-00000000

DDNS registration successful. The domain name is [arg1].

Explanation: DDNS registation and values

May also be shown as 4000002e00000000 or 0x4000002e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0046
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000002f-00000000

IPv6 enabled by user [arg1] .

Explanation: IPv6 protocol is enabled by user

May also be shown as 4000002f00000000 or 0x4000002f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0047
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

248

System x3250 M4 Type 2583: Installation and Service Guide

40000030-00000000 40000032-00000000
40000030-00000000

IPv6 disabled by user [arg1] .

Explanation: IPv6 protocol is disabled by user

May also be shown as 4000003000000000 or 0x4000003000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0048
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000031-00000000

IPv6 static IP configuration enabled by user [arg1].

Explanation: IPv6 static address assignment method is enabled by user

May also be shown as 4000003100000000 or 0x4000003100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0049
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000032-00000000

IPv6 DHCP enabled by user [arg1].

Explanation: IPv6 DHCP assignment method is enabled by user

May also be shown as 4000003200000000 or 0x4000003200000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0050
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

249

40000033-00000000 40000035-00000000
40000033-00000000

IPv6 stateless auto-configuration enabled by user [arg1].

Explanation: IPv6 statless auto-assignment method is enabled by user

May also be shown as 4000003300000000 or 0x4000003300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0051
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000034-00000000

IPv6 static IP configuration disabled by user [arg1].

Explanation: IPv6 static assignment method is disabled by user

May also be shown as 4000003400000000 or 0x4000003400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0052
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000035-00000000

IPv6 DHCP disabled by user [arg1].

Explanation: IPv6 DHCP assignment method is disabled by user

May also be shown as 4000003500000000 or 0x4000003500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0053
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

250

System x3250 M4 Type 2583: Installation and Service Guide

40000036-00000000 40000038-00000000
40000036-00000000

IPv6 stateless auto-configuration disabled by user [arg1].

Explanation: IPv6 statless auto-assignment method is disabled by user

May also be shown as 4000003600000000 or 0x4000003600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0054
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000037-00000000

ENET[[arg1]] IPv6-LinkLocal:HstName=[arg2], IP@=[arg3] ,Pref=[arg4] .

Explanation: IPv6 Link Local address is active

May also be shown as 4000003700000000 or 0x4000003700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0055
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000038-00000000

ENET[[arg1]] IPv6-Static:HstName=[arg2], IP@=[arg3] ,Pref=[arg4], GW@=[arg5] .

Explanation: IPv6 Static address is active

May also be shown as 4000003800000000 or 0x4000003800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0056
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

251

40000039-00000000 4000003b-00000000
40000039-00000000

ENET[[arg1]] DHCPv6-HSTN=[arg2], DN=[arg3], IP@=[arg4], Pref=[arg5].

Explanation: IPv6 DHCP-assigned address is active

May also be shown as 4000003900000000 or 0x4000003900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0057
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000003a-00000000

IPv6 static address of network interface modified from [arg1] to [arg2] by user [arg3].

Explanation: A user modifies the IPv6 static address of a Management Controller

May also be shown as 4000003a00000000 or 0x4000003a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0058
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000003b-00000000

DHCPv6 failure, no IP address assigned.

Explanation: S DHCP6 server fails to assign an IP address to a Management Controller.

May also be shown as 4000003b00000000 or 0x4000003b00000000
Severity: Warning
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0059
SNMP Trap ID:
Automatically notify Support: No
User response: Complete the following steps until the problem is solved:
1.

Make sure that the IMM network cable is connected.

Make sure that there is a DHCPv6 server on the network that can assign an IP address to the IMM.

252

System x3250 M4 Type 2583: Installation and Service Guide

4000003c-00000000 4000003e-00000000
4000003c-00000000

Platform Watchdog Timer expired for [arg1].

Explanation: An implementation has detected an OS Loader Watchdog Timer Expired

May also be shown as 4000003c00000000 or 0x4000003c00000000
Severity: Error
Alert Category: System - Loader timeout
Serviceable: No
CIM Information: Prefix: IMM and ID: 0060
SNMP Trap ID: 26
Automatically notify Support: No
User response:
1.

Reconfigure the watchdog timer to a higher value.

Make sure that the IMM Ethernet over USB interface is enabled.

Reinstall the RNDIS or cdc_ether device driver for the operating system.

Disable the watchdog.

Check the integrity of the installed operating system.

4000003d-00000000

Telnet port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the telnet port number

May also be shown as 4000003d00000000 or 0x4000003d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0061
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000003e-00000000

SSH port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the SSH port number

May also be shown as 4000003e00000000 or 0x4000003e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0062
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

253

4000003f-00000000 40000041-00000000
4000003f-00000000

Web-HTTP port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the Web HTTP port number

May also be shown as 4000003f00000000 or 0x4000003f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0063
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000040-00000000

Web-HTTPS port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the Web HTTPS port number

May also be shown as 4000004000000000 or 0x4000004000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0064
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000041-00000000

CIM/XML HTTP port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the CIM HTTP port number

May also be shown as 4000004100000000 or 0x4000004100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0065
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

254

System x3250 M4 Type 2583: Installation and Service Guide

40000042-00000000 40000044-00000000
40000042-00000000

CIM/XML HTTPS port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the CIM HTTPS port number

May also be shown as 4000004200000000 or 0x4000004200000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0066
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000043-00000000

SNMP Agent port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the SNMP Agent port number

May also be shown as 4000004300000000 or 0x4000004300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0067
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000044-00000000

SNMP Traps port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the SNMP Traps port number

May also be shown as 4000004400000000 or 0x4000004400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0068
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

255

40000045-00000000 40000047-00000000
40000045-00000000

Syslog port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the Syslog receiver port number

May also be shown as 4000004500000000 or 0x4000004500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0069
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000046-00000000

Remote Presence port number changed from [arg1] to [arg2] by user [arg3].

Explanation: A user has modified the Remote Presence port number

May also be shown as 4000004600000000 or 0x4000004600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0070
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000047-00000000

LED [arg1] state changed to [arg2] by [arg3].

Explanation: A user has modified the state of an LED

May also be shown as 4000004700000000 or 0x4000004700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0071
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

256

System x3250 M4 Type 2583: Installation and Service Guide

40000048-00000000 4000004a-00000000
40000048-00000000 Inventory data changed for device [arg1], new device data hash=[arg2], new master data
hash=[arg3] .
Explanation: Something has caused the physical inventory to change
May also be shown as 4000004800000000 or 0x4000004800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0072
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000049-00000000

SNMP [arg1] enabled by user [arg2] .

Explanation: A user enabled SNMPv1 or SNMPv3 or Traps

May also be shown as 4000004900000000 or 0x4000004900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0073
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000004a-00000000

SNMP [arg1] disabled by user [arg2] .

Explanation: A user disabled SNMPv1 or SNMPv3 or Traps

May also be shown as 4000004a00000000 or 0x4000004a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0074
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

257

4000004b-00000000 4000004d-00000000
4000004b-00000000

SNMPv1 [arg1] set by user [arg2]: Name=[arg3], AccessType=[arg4], Address=[arg5], .

Explanation: A user changed the SNMP community string

May also be shown as 4000004b00000000 or 0x4000004b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0075
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000004c-00000000 LDAP Server configuration set by user [arg1]: SelectionMethod=[arg2], DomainName=[arg3],
Server1=[arg4], Server2=[arg5], Server3=[arg6], Server4=[arg7].
Explanation: A user changed the LDAP server configuration
May also be shown as 4000004c00000000 or 0x4000004c00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0076
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000004d-00000000 LDAP set by user [arg1]: RootDN=[arg2], UIDSearchAttribute=[arg3], BindingMethod=[arg4],
EnhancedRBS=[arg5], TargetName=[arg6], GroupFilter=[arg7], GroupAttribute=[arg8],
LoginAttribute=[arg9].
Explanation: A user configured an LDAP Miscellaneous setting
May also be shown as 4000004d00000000 or 0x4000004d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0077
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

258

System x3250 M4 Type 2583: Installation and Service Guide

4000004e-00000000 40000050-00000000
4000004e-00000000 Serial Redirection set by user [arg1]: Mode=[arg2], BaudRate=[arg3], StopBits=[arg4],
Parity=[arg5], SessionTerminateSequence=[arg6].
Explanation: A user configured the Serial Port mode
May also be shown as 4000004e00000000 or 0x4000004e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0078
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000004f-00000000 Date and Time set by user [arg1]: Date=[arg2], Time-[arg3], DST Auto-adjust=[arg4],
Timezone=[arg5].
Explanation: A user configured the Date and Time settings
May also be shown as 4000004f00000000 or 0x4000004f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0079
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000050-00000000 Server General Settings set by user [arg1]: Name=[arg2], Contact=[arg3], Location=[arg4],
Room=[arg5], RackID=[arg6], Rack U-position=[arg7].
Explanation: A user configured the Location setting
May also be shown as 4000005000000000 or 0x4000005000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0080
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

259

40000051-00000000 40000053-00000000
40000051-00000000

Server Power Off Delay set to [arg1] by user [arg2].

Explanation: A user configured the Server Power Off Delay

May also be shown as 4000005100000000 or 0x4000005100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0081
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000052-00000000

Server [arg1] scheduled for [arg2] at [arg3] by user [arg4].

Explanation: A user configured a Server Power action at a specific time

May also be shown as 4000005200000000 or 0x4000005200000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0082
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000053-00000000

Server [arg1] scheduled for every [arg2] at [arg3] by user [arg4].

Explanation: A user configured a recurring Server Power Action

May also be shown as 4000005300000000 or 0x4000005300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0083
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

260

System x3250 M4 Type 2583: Installation and Service Guide

40000054-00000000 40000056-00000000
40000054-00000000

Server [arg1] [arg2] cleared by user [arg3].

Explanation: A user cleared a Server Power Action.

May also be shown as 4000005400000000 or 0x4000005400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0084
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000055-00000000 Synchronize time setting by user [arg1]: Mode=[arg2],
NTPServerHost=[arg3]:[arg4],NTPUpdateFrequency=[arg5].
Explanation: A user configured the Date and Time synchronize settings
May also be shown as 4000005500000000 or 0x4000005500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0085
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000056-00000000

SMTP Server set by user [arg1] to [arg2]:[arg3].

Explanation: A user configured the SMTP server

May also be shown as 4000005600000000 or 0x4000005600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0086
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

261

40000057-00000000 40000059-00000000
40000057-00000000

Telnet [arg1] by user [arg2].

Explanation: A user enables or disables Telnet services

May also be shown as 4000005700000000 or 0x4000005700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0087
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000058-00000000 DNS servers set by user [arg1]: UseAdditionalServers=[arg2], PreferredDNStype=[arg3],
IPv4Server1=[arg4], IPv4Server2=[arg5], IPv4Server3=[arg6], IPv6Server1=[arg7], IPv6Server2=[arg8],
IPv6Server3=[arg9].
Explanation: A user configures the DNS servers
May also be shown as 4000005800000000 or 0x4000005800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0088
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000059-00000000

LAN over USB [arg1] by user [arg2].

Explanation: A user configured USB-LAN

May also be shown as 4000005900000000 or 0x4000005900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0089
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

262

System x3250 M4 Type 2583: Installation and Service Guide

4000005a-00000000 4000005c-00000000
4000005a-00000000

LAN over USB Port Forwarding set by user [arg1]: ExternalPort=[arg2], USB-LAN port=[arg3].

Explanation: A user configured USB-LAN port forwarding

May also be shown as 4000005a00000000 or 0x4000005a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0090
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000005b-00000000

Secure Web services (HTTPS) [arg1] by user [arg2].

Explanation: A user enables or disables Secure web services

May also be shown as 4000005b00000000 or 0x4000005b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0091
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000005c-00000000

Secure CIM/XML(HTTPS) [arg1] by user [arg2].

Explanation: A user enables or disables Secure CIM/XML services

May also be shown as 4000005c00000000 or 0x4000005c00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0092
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

263

4000005d-00000000 4000005f-00000000
4000005d-00000000

Secure LDAP [arg1] by user [arg2].

Explanation: A user enables or disables Secure LDAP services

May also be shown as 4000005d00000000 or 0x4000005d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0093
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000005e-00000000

SSH [arg1] by user [arg2].

Explanation: A user enables or disables SSH services

May also be shown as 4000005e00000000 or 0x4000005e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0094
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000005f-00000000 Server timeouts set by user [arg1]: EnableOSWatchdog=[arg2], OSWatchdogTimout=[arg3],
EnableLoaderWatchdog=[arg4], LoaderTimeout=[arg5].
Explanation: A user configures Server Timeouts
May also be shown as 4000005f00000000 or 0x4000005f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0095
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

264

System x3250 M4 Type 2583: Installation and Service Guide

40000060-00000000 40000062-00000000
40000060-00000000

License key for [arg1] added by user [arg2].

Explanation: A user installs License Key

May also be shown as 4000006000000000 or 0x4000006000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0096
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000061-00000000

License key for [arg1] removed by user [arg2].

Explanation: A user removes a License Key

May also be shown as 4000006100000000 or 0x4000006100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0097
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000062-00000000 Global Login General Settings set by user [arg1]: AuthenticationMethod=[arg2],
LockoutPeriod=[arg3], SessionTimeout=[arg4].
Explanation: A user changes the Global Login General Settings
May also be shown as 4000006200000000 or 0x4000006200000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0098
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

265

40000063-00000000 40000065-00000000
40000063-00000000 Global Login Account Security set by user [arg1]: PasswordRequired=[arg2],
PasswordExpirationPeriod=[arg3], MinimumPasswordReuseCycle=[arg4],
MinimumPasswordLength=[arg5], MinimumPasswordChangeInterval=[arg6],
MaxmumLoginFailures=[arg7], LockoutAfterMaxFailures=[arg8],
MinimumDifferentCharacters=[arg9], DefaultIDExpired=[arg10],
ChangePasswordFirstAccess=[arg11].
Explanation: A user changes the Global Login Account Security Settings to Legacy
May also be shown as 4000006300000000 or 0x4000006300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0099
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000064-00000000

User [arg1] created..

Explanation: A user account was created

May also be shown as 4000006400000000 or 0x4000006400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0100
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000065-00000000

User [arg1] removed...

Explanation: A user account was deleted

May also be shown as 4000006500000000 or 0x4000006500000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0101
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

266

System x3250 M4 Type 2583: Installation and Service Guide

40000066-00000000 40000068-00000000
40000066-00000000

User [arg1] password modified..

Explanation: A user account was changed

May also be shown as 4000006600000000 or 0x4000006600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0102
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000067-00000000

User [arg1] role set to [arg2].

Explanation: A user account role assigned

May also be shown as 4000006700000000 or 0x4000006700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0103
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000068-00000000

User [arg1] custom privileges set: [arg2].

Explanation: User account priveleges assigned

May also be shown as 4000006800000000 or 0x4000006800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0104
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

267

40000069-00000000 4000006b-00000000
40000069-00000000 User [arg1] for SNMPv3 set: AuthenticationProtocol=[arg2], PrivacyProtocol=[arg3],
AccessType=[arg4], HostforTraps=[arg5].
Explanation: User account SNMPv3 settings changed
May also be shown as 4000006900000000 or 0x4000006900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0105
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000006a-00000000

SSH Client key added for user [arg1].

Explanation: User locally defined an SSH Client key

May also be shown as 4000006a00000000 or 0x4000006a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0106
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000006b-00000000

SSH Client key imported for user [arg1] from [arg2].

Explanation: User imported an SSH Client key

May also be shown as 4000006b00000000 or 0x4000006b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0107
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

268

System x3250 M4 Type 2583: Installation and Service Guide

4000006c-00000000 4000006e-00000000
4000006c-00000000

SSH Client key removed from user [arg1].

Explanation: User removed an SSH Client key

May also be shown as 4000006c00000000 or 0x4000006c00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0108
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000006d-00000000

Management Controller [arg1]: Configuration saved to a file by user [arg2].

Explanation: A user saves a Management Controller configuration to a file.

May also be shown as 4000006d00000000 or 0x4000006d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0109
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000006e-00000000 Alert Configuration Global Event Notification set by user [arg1]: RetryLimit=[arg2],
RetryInterval=[arg3], EntryInterval=[arg4].
Explanation: A user changes the Global Event Notification settings.
May also be shown as 4000006e00000000 or 0x4000006e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0110
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

269

4000006f-00000000 40000071-00000000
4000006f-00000000 Alert Recipient Number [arg1] updated: Name=[arg2], DeliveryMethod=[arg3],
Address=[arg4], IncludeLog=[arg5], Enabled=[arg6], EnabledAlerts=[arg7], AllowedFilters=[arg8].
Explanation: A user adds or updates an Alert Recipient
May also be shown as 4000006f00000000 or 0x4000006f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0111
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000070-00000000

SNMP Traps enabled by user [arg1]: EnabledAlerts=[arg2], AllowedFilters=[arg3] .

Explanation: A user enabled the SNMP Traps configuration

May also be shown as 4000007000000000 or 0x4000007000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0112
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000071-00000000

The power cap value changed from [arg1] watts to [arg2] watts by user [arg3].

Explanation: Power Cap values changed by user

May also be shown as 4000007100000000 or 0x4000007100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0113
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

270

System x3250 M4 Type 2583: Installation and Service Guide

40000072-00000000 40000074-00000000
40000072-00000000

The minimum power cap value changed from [arg1] watts to [arg2] watts.

Explanation: Minimum Power Cap value changed

May also be shown as 4000007200000000 or 0x4000007200000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0114
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000073-00000000

The maximum power cap value changed from [arg1] watts to [arg2] watts.

Explanation: Maximum Power Cap value changed

May also be shown as 4000007300000000 or 0x4000007300000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0115
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000074-00000000

The soft minimum power cap value changed from [arg1] watts to [arg2] watts.

Explanation: Soft Minimum Power Cap value changed

May also be shown as 4000007400000000 or 0x4000007400000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0116
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

271

40000075-00000000 40000077-00000000
40000075-00000000

The measured power value exceeded the power cap value.

Explanation: Power exceeded cap

May also be shown as 4000007500000000 or 0x4000007500000000
Severity: Warning
Alert Category: Warning - Power
Serviceable: No
CIM Information: Prefix: IMM and ID: 0117
SNMP Trap ID: 164
Automatically notify Support: No
User response: Information only; no action is required.
40000076-00000000

The new minimum power cap value exceeded the power cap value.

Explanation: Minimum Power Cap exceeds Power Cap

May also be shown as 4000007600000000 or 0x4000007600000000
Severity: Warning
Alert Category: Warning - Power
Serviceable: No
CIM Information: Prefix: IMM and ID: 0118
SNMP Trap ID: 164
Automatically notify Support: No
User response: Information only; no action is required.
40000077-00000000

Power capping was activated by user [arg1].

Explanation: Power capping activated by user

May also be shown as 4000007700000000 or 0x4000007700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0119
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

272

System x3250 M4 Type 2583: Installation and Service Guide

40000078-00000000 4000007a-00000000
40000078-00000000

Power capping was deactivated by user [arg1].

Explanation: Power capping deactivated by user

May also be shown as 4000007800000000 or 0x4000007800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0120
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000079-00000000

Static Power Savings mode has been turned on by user [arg1].

Explanation: Static Power Savings mode turned on by user

May also be shown as 4000007900000000 or 0x4000007900000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0121
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000007a-00000000

Static Power Savings mode has been turned off by user [arg1].

Explanation: Static Power Savings mode turned off by user

May also be shown as 4000007a00000000 or 0x4000007a00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0122
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

273

4000007b-00000000 4000007d-00000000
4000007b-00000000

Dynamic Power Savings mode has been turned on by user [arg1].

Explanation: Dynamic Power Savings mode turned on by user

May also be shown as 4000007b00000000 or 0x4000007b00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0123
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000007c-00000000

Dynamic Power Savings mode has been turned off by user [arg1].

Explanation: Dynamic Power Savings mode turned off by user

May also be shown as 4000007c00000000 or 0x4000007c00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0124
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000007d-00000000

Power cap and external throttling occurred.

Explanation: Power cap and external throttling occurred

May also be shown as 4000007d00000000 or 0x4000007d00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0125
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

274

System x3250 M4 Type 2583: Installation and Service Guide

4000007e-00000000 40000080-00000000
4000007e-00000000

External throttling occurred .

Explanation: External throttling occurred

May also be shown as 4000007e00000000 or 0x4000007e00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0126
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
4000007f-00000000

Power cap throttling occurred.

Explanation: Power cap throttling occurrred

May also be shown as 4000007f00000000 or 0x4000007f00000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0127
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000080-00000000

Remote Control session started by user [arg1] in [arg2] mode.

Explanation: Remote Control session started

May also be shown as 4000008000000000 or 0x4000008000000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0128
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

275

40000081-00000000 40000083-00000000
40000081-00000000

PXE boot requested by user [arg1].

Explanation: PXE boot requested

May also be shown as 4000008100000000 or 0x4000008100000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0129
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000082-00000000

The measured power value has returned below the power cap value.

Explanation: Power exceeded cap recovered

May also be shown as 4000008200000000 or 0x4000008200000000
Severity: Info
Alert Category: Warning - Power
Serviceable: No
CIM Information: Prefix: IMM and ID: 0130
SNMP Trap ID: 164
Automatically notify Support: No
User response: Information only; no action is required.
40000083-00000000

The new minimum power cap value has returned below the power cap value.

Explanation: Minimum Power Cap exceeds Power Cap recovered

May also be shown as 4000008300000000 or 0x4000008300000000
Severity: Info
Alert Category: Warning - Power
Serviceable: No
CIM Information: Prefix: IMM and ID: 0131
SNMP Trap ID: 164
Automatically notify Support: No
User response: Information only; no action is required.

276

System x3250 M4 Type 2583: Installation and Service Guide

40000084-00000000 40000086-00000000
40000084-00000000 IMM firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the IMM
firmware to the same level on all nodes.
Explanation: A mismatch of IMM firmware has been detected between nodes
May also be shown as 4000008400000000 or 0x4000008400000000
Severity: Error
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0132
SNMP Trap ID: 22
Automatically notify Support: No
User response: Attempt to flash the IMM firmware to the same level on all nodes.
40000085-00000000 FPGA firmware mismatch between nodes [arg1] and [arg2]. Please attempt to flash the FPGA
firmware to the same level on all nodes.
Explanation: A mismatch of FPGA firmware has been detected between nodes
May also be shown as 4000008500000000 or 0x4000008500000000
Severity: Error
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0133
SNMP Trap ID: 22
Automatically notify Support: No
User response: Attempt to flash the FPGA firmware to the same level on all nodes.
40000086-00000000

Test Call Home Generated by user [arg1].

Explanation: Test Call Home generated by user.

May also be shown as 4000008600000000 or 0x4000008600000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0134
SNMP Trap ID:
Automatically notify Support: Yes
User response: Information only; no action is required.

Appendix A. Integrated Management Module II (IMM2) error messages

277

40000087-00000000 40000089-00000000
40000087-00000000

Manual Call Home by user [arg1]: [arg2].

Explanation: Manual Call Home by user.

May also be shown as 4000008700000000 or 0x4000008700000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0135
SNMP Trap ID:
Automatically notify Support: Yes
User response: IBM Support will address the problem.
40000088-00000000 Management Controller [arg1]: Configuration restoration from a file by user [arg2]
completed..
Explanation: This message is for the use case where a user restores a Management Controller configuration from a
file and it completes.
May also be shown as 4000008800000000 or 0x4000008800000000
Severity: Info
Alert Category: none
Serviceable: No
CIM Information: Prefix: IMM and ID: 0136
SNMP Trap ID:
Automatically notify Support: No
User response: Information only; no action is required.
40000089-00000000 Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to
complete..
Explanation: This message is for the use case where a user restores a Management Controller configuration from a
file and the restoration fails to complete.
May also be shown as 4000008900000000 or 0x4000008900000000
Severity: Error
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0137
SNMP Trap ID: 22
Automatically notify Support: No
User response:
1.

Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to
reset the IMM.

After 45 seconds, reconnect the server to the power source and turn on the server.

Retry the operation.

278

System x3250 M4 Type 2583: Installation and Service Guide

4000008a-00000000 80010002-0701ffff
4000008a-00000000 Management Controller [arg1]: Configuration restoration from a file by user [arg2] failed to
start..
Explanation: This message is for the use case where a user restores a Management Controller configuration from a
file and the restoration fails to start.
May also be shown as 4000008a00000000 or 0x4000008a00000000
Severity: Error
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: IMM and ID: 0138
SNMP Trap ID: 22
Automatically notify Support: No
User response:
1.

Turn off the server and disconnect it from the power source. You must disconnect the server from ac power to
reset the IMM.

After 45 seconds, reconnect the server to the power source and turn on the server.

Retry the operation.

4000008b-00000000

One or more of the Storage Management IP addresses has changed..

Explanation: This message is for the use case where an IP address for the Storage Management has changed
May also be shown as 4000008b00000000 or 0x4000008b00000000
Severity: Info
Alert Category: System - IMM Network event
Serviceable: No
CIM Information: Prefix: IMM and ID: 0139
SNMP Trap ID: 37
Automatically notify Support: No
User response: Information only; no action is required.
80010002-0701ffff Numeric sensor [NumericSensorElementName] going low (lower non-critical) has asserted.
(CMOS Battery)
Explanation: This message is for the use case when an implementation has detected a Lower Non-critical sensor
going low has asserted.
May also be shown as 800100020701ffff or 0x800100020701ffff
Severity: Warning
Alert Category: Warning - Voltage
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0476
SNMP Trap ID: 13
Automatically notify Support: No
User response: Replace the system battery.

Appendix A. Integrated Management Module II (IMM2) error messages

279

80010202-0701ffff 80010204-1d01ffff
80010202-0701ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (CMOS
Battery)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has asserted.
May also be shown as 800102020701ffff or 0x800102020701ffff
Severity: Error
Alert Category: Critical - Voltage
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0480
SNMP Trap ID: 1
Automatically notify Support: Yes
User response: If the specified sensor is CMOS battery, replace the system battery. If the specified sensor is Planar
3.3V or Planar 5V, (trained technician only) replace the system board. If the specified sensor is Planar 12V, complete
the following steps until the problem is solved:
1.

Check power supply n LED.

Remove the failing power supply.

Follow actions in "Power Problems and Solving Power Problems".

(Trained technician only) Replace the system board. (n = power supply number)

80010204-1d01ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 1
Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has asserted.
May also be shown as 800102041d01ffff or 0x800102041d01ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0480
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.

Replace the failing fan. (n = fan number)

280

System x3250 M4 Type 2583: Installation and Service Guide

80010204-1d02ffff 80010204-1d04ffff
80010204-1d02ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 2
Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has asserted.
May also be shown as 800102041d02ffff or 0x800102041d02ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0480
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.

Replace the failing fan. (n = fan number)

80010204-1d03ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 3
Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has asserted.
May also be shown as 800102041d03ffff or 0x800102041d03ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0480
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.

Replace the failing fan. (n = fan number)

80010204-1d04ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has asserted. (Fan 4
Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has asserted.
May also be shown as 800102041d04ffff or 0x800102041d04ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0480
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Reseat the failing fan n, which is indicated by a lit LED near the fan connector on the system board.
Appendix A. Integrated Management Module II (IMM2) error messages

281

80010701-0701ffff 80010901-0701ffff
Replace the failing fan. (n = fan number)

80010701-0701ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has asserted.
(Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has asserted.
May also be shown as 800107010701ffff or 0x800107010701ffff
Severity: Warning
Alert Category: Warning - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0490
SNMP Trap ID: 12
Automatically notify Support: No
User response:
1.

Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server),
that the air baffle is in place and correctly installed, and that the server cover is installed and completely closed.

Check the ambient temperature. You must be operating within the specifications (see Server Features and
specifications for more information).

Make sure that the heat sink for microprocessor n.

(Trained technician only) Replace system board.

80010901-0701ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.
(Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109010701ffff or 0x800109010701ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0494
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Server Features and
specifications for more information).

Make sure that the heat sink for microprocessor n.

(Trained technician only) Replace system board.

282

System x3250 M4 Type 2583: Installation and Service Guide

80010902-0701ffff 80010b01-0701ffff
80010902-0701ffff

Numeric sensor [NumericSensorElementName] going high (upper critical) has asserted.

Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going
high has asserted.
May also be shown as 800109020701ffff or 0x800109020701ffff
Severity: Error
Alert Category: Critical - Voltage
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0494
SNMP Trap ID: 1
Automatically notify Support: Yes
User response: If the specified sensor is Planar 3.3V or Planar 5V, (Trained technician only) replace the system
board. If the specified sensor is Planar 12V, complete the following steps until the problem is solved:
1.

Check power supply n LED.

Remove the failing power supply.

(Trained technician only) Replace the system board. (n = power supply number)

80010b01-0701ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has

asserted. (Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable
sensor going high has asserted.
May also be shown as 80010b010701ffff or 0x80010b010701ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0498
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Server Features and
specifications for more information).

Make sure that the heat sink for microprocessor n.

(Trained technician only) Replace system board.

Appendix A. Integrated Management Module II (IMM2) error messages

283

80030006-2101ffff 8007010f-2201ffff
80030006-2101ffff

Sensor [SensorElementName] has deasserted. (Sig Verify Fail)

Explanation: This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 800300062101ffff or 0x800300062101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0509
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
80030012-2301ffff

Sensor [SensorElementName] has deasserted. (OS RealTime Mod)

Explanation: This message is for the use case when an implementation has detected a Sensor has deasserted.
May also be shown as 800300122301ffff or 0x800300122301ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0509
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
8007010f-2201ffff

Sensor [SensorElementName] has transitioned from normal to non-critical state. (GPT Status)

Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to
non-critical from normal.
May also be shown as 8007010f2201ffff or 0x8007010f2201ffff
Severity: Warning
Alert Category: Warning - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0520
SNMP Trap ID: 60
Automatically notify Support: No
User response:
1.

Check the IBM support site for service bulletins or firmware updates that apply to this GPT error.

Set the UEFI setting DISK GPT Recovery to Automatic.

Replace the corrupt disk.

284

System x3250 M4 Type 2583: Installation and Service Guide

80070201-0301ffff 80070201-2001ffff
80070201-0301ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (CPU 1
OverTemp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702010301ffff or 0x800702010301ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Make sure that the fans are operating, that there are no obstructions to the airflow (front and rear of the server),
that the air baffles are in place and correctly installed, and that the server cover is installed and completely
closed.

Check the ambient temperature. You must be operating within the specifications (see Features and specifications
for more information).

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

80070201-2001ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 1
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702012001ffff or 0x800702012001ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Features and specifications
for more information).

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

Appendix A. Integrated Management Module II (IMM2) error messages

285

80070201-2002ffff 80070201-2003ffff
80070201-2002ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 2
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702012002ffff or 0x800702012002ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Features and specifications
for more information).

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

80070201-2003ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 3
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702012003ffff or 0x800702012003ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Features and specifications
for more information).

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

286

System x3250 M4 Type 2583: Installation and Service Guide

80070201-2004ffff 80070202-0701ffff
80070201-2004ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (DIMM 4
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702012004ffff or 0x800702012004ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Features and specifications
for more information).

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

80070202-0701ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (SysBrd Vol
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702020701ffff or 0x800702020701ffff
Severity: Error
Alert Category: Critical - Voltage
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 1
Automatically notify Support: No
User response:
1.

Check the system-event log.

Check for an error LED on the system board.

Replace any failing device.

Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the
cluster solution before you update the code.
(Trained technician only) Replace the system board.

Appendix A. Integrated Management Module II (IMM2) error messages

287

80070204-0a01ffff 80070208-0a01ffff
80070204-0a01ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 1 Fan
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702040a01ffff or 0x800702040a01ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan.

Replace power supply n. (n = power supply number)

80070204-0a02ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 2 Fan
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702040a02ffff or 0x800702040a02ffff
Severity: Error
Alert Category: Critical - Fan Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 11
Automatically notify Support: No
User response:
1.

Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan.

Replace power supply n. (n = power supply number)

80070208-0a01ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 1 Therm
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702080a01ffff or 0x800702080a01ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 4
Automatically notify Support: No
User response:
1.

288

Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan.
System x3250 M4 Type 2583: Installation and Service Guide

80070208-0a02ffff 80070219-0701ffff
2.

Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For
more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/
powerconfig.html.
Replace power supply n. (n = power supply number)

80070208-0a02ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (PS 2 Therm
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702080a02ffff or 0x800702080a02ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 4
Automatically notify Support: No
User response:
1.
2.

Make sure that there are no obstructions, such as bundled cables, to the airflow from the power-supply fan.
Use the IBM Power Configurator utility to ensure current system power consumption is under limitation. For
more information and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/
powerconfig.html.
Replace power supply n. (n = power supply number)

80070219-0701ffff Sensor [SensorElementName] has transitioned to critical from a less severe state. (SysBrd
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to critical
from less severe.
May also be shown as 800702190701ffff or 0x800702190701ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0522
SNMP Trap ID: 50
Automatically notify Support: No
User response:
1.

Check for an error LED on the system board.

Check the system-event log.

Check for the system firmware version and update to the latest version. Important: Some cluster solutions
require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the
latest level of code is supported for the cluster solution before you update the code.

Unplug and restore AC power cord, then, perform step 1 and 2 again.

If problems still occurred, (trained technician only) replace the system board.

Appendix A. Integrated Management Module II (IMM2) error messages

289

80070301-0301ffff 80070608-0a01ffff
80070301-0301ffff Sensor [SensorElementName] has transitioned to non-recoverable from a less severe state.
(CPU 1 OverTemp)
Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to
non-recoverable from less severe.
May also be shown as 800703010301ffff or 0x800703010301ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0524
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications (see Server Features and
specifications for more information).

Make sure that the heat sink for microprocessor n.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

80070608-0a01ffff

Sensor [SensorElementName] has transitioned to non-recoverable.

Explanation: This message is for the use case when an implementation has detected a Sensor transitioned to
non-recoverable.
May also be shown as 800706080a01ffff or 0x800706080a01ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0530
SNMP Trap ID: 4
Automatically notify Support: No
User response: If the specified sensor is PS n 12V OC Fault, complete the following steps until the problem is
solved:
1.

Use the IBM Power Configurator utility to determine current system power consumption. For more information
and to download the utility, go to http://www-03.ibm.com/systems/bladecenter/resources/powerconfig.html.

Follow actions in "Power Problems and Solving Power Problems".

If the specified sensor is PS n 12V OV Fault, complete the following steps until the problem is solved:
1.

Check power supply n LED.

Remove the failing power supply.

(Trained technician only) Replace the system board. (n = power supply number)

If the specified sensor is PS n 12V UV Fault, complete the following steps until the problem is solved:
1.

Check power supply n LED.

Remove the failing power supply.

Follow actions in "Power Problems and Solving Power Problems".

(Trained technician only) Replace the system board. (n = power supply number)

290

System x3250 M4 Type 2583: Installation and Service Guide

80070608-0a02ffff
If the specified sensor is PS n 12Vaux Fault, complete the following steps until the problem is solved:
1.

Check power supply n LED.

Replace power supply n. (n = power supply number)

80070608-0a02ffff

Sensor [SensorElementName] has transitioned to non-recoverable.

80080128-2101ffff 806f0007-0301ffff
80080128-2101ffff

Device [LogicalDeviceElementName] has been added. (Low Security Jmp)

Explanation: This message is for the use case when an implementation has detected a Device was inserted.
May also be shown as 800801282101ffff or 0x800801282101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0536
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
800b0108-1301ffff

Redundancy Lost for [RedundancySetElementName] has asserted. (Power Unit)

Explanation: This message is for the use case when Redundancy Lost has asserted.
May also be shown as 800b01081301ffff or 0x800b01081301ffff
Severity: Error
Alert Category: Critical - Redundant Power Supply
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0802
SNMP Trap ID: 9
Automatically notify Support: No
User response:
1.

Check the LEDs for both power supplies.

Follow the actions in Power-supply LEDs.

806f0007-0301ffff

[ProcessorElementName] has Failed with IERR. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor Failed - IERR
Condition.
May also be shown as 806f00070301ffff or 0x806f00070301ffff
Severity: Error
Alert Category: Critical - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0042
SNMP Trap ID: 40
Automatically notify Support: No
User response:
1.

Update the latest level of system firmware and device drivers are installed for all adapters and standard devices,
such as UEFI, IMM Ethernet,and SAS. Important: Some cluster solutions require specific code levels or
coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.

Run the DSA program.

Reseat the adapter.

Replace the adapter.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

292

System x3250 M4 Type 2583: Installation and Service Guide

806f0008-0a01ffff 806f0009-1301ffff
6.

(Trained technician only) Replace the system board.

806f0008-0a01ffff [PowerSupplyElementName] has been added to container [PhysicalPackageElementName].

(Power Supply 1)
Explanation: This message is for the use case when an implementation has detected a Power Supply has been
added.
May also be shown as 806f00080a01ffff or 0x806f00080a01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0084
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0008-0a02ffff [PowerSupplyElementName] has been added to container [PhysicalPackageElementName].
(Power Supply 2)
Explanation: This message is for the use case when an implementation has detected a Power Supply has been
added.
May also be shown as 806f00080a02ffff or 0x806f00080a02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0084
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0009-1301ffff

[PowerSupplyElementName] has been turned off. (Host Power)

Explanation: This message is for the use case when an implementation has detected a Power Unit that has been
Disabled.
May also be shown as 806f00091301ffff or 0x806f00091301ffff
Severity: Info
Alert Category: System - Power Off
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0106
SNMP Trap ID: 23
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

293

806f000d-0400ffff 806f000d-0402ffff
806f000d-0400ffff

The Drive [StorageVolumeElementName] has been added. (Drive 0)

Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0400ffff or 0x806f000d0400ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0162
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
806f000d-0401ffff

The Drive [StorageVolumeElementName] has been added. (Drive 1)

Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0401ffff or 0x806f000d0401ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0162
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
806f000d-0402ffff

The Drive [StorageVolumeElementName] has been added. (Drive 2)

Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0402ffff or 0x806f000d0402ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0162
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.

294

System x3250 M4 Type 2583: Installation and Service Guide

806f000d-0403ffff 806f000f-220102ff
806f000d-0403ffff

The Drive [StorageVolumeElementName] has been added. (Drive 3)

Explanation: This message is for the use case when an implementation has detected a Drive has been Added.
May also be shown as 806f000d0403ffff or 0x806f000d0403ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0162
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
806f000f-220101ff The System [ComputerSystemElementName] has detected no memory in the system. (ABR
Status)
Explanation: This message is for the use case when an implementation has detected that memory was detected in
the system.
May also be shown as 806f000f220101ff or 0x806f000f220101ff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0794
SNMP Trap ID: 41
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f000f-220102ff

Subsystem [MemoryElementName] has insufficient memory for operation. (ABR Status)

Explanation: This message is for the use case when an implementation has detected that the usable Memory is
insufficient for operation.
May also be shown as 806f000f220102ff or 0x806f000f220102ff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0132
SNMP Trap ID: 41
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :

Appendix A. Integrated Management Module II (IMM2) error messages

295

806f000f-220103ff 806f000f-220107ff
806f000f-220103ff The System [ComputerSystemElementName] encountered firmware error - unrecoverable boot
device failure. (ABR Status)
Explanation: This message is for the use case when an implementation has detected that System Firmware Error
Unrecoverable boot device failure has occurred.
May also be shown as 806f000f220103ff or 0x806f000f220103ff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0770
SNMP Trap ID: 5
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f000f-220104ff The System [ComputerSystemElementName]has encountered a motherboard failure. (ABR
Status)
Explanation: This message is for the use case when an implementation has detected that a fatal motherboard failure
in the system.
May also be shown as 806f000f220104ff or 0x806f000f220104ff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0795
SNMP Trap ID: 50
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f000f-220107ff The System [ComputerSystemElementName] encountered firmware error - unrecoverable
keyboard failure. (ABR Status)
Explanation: This message is for the use case when an implementation has detected that System Firmware Error
Unrecoverable Keyboard failure has occurred.
May also be shown as 806f000f220107ff or 0x806f000f220107ff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0764
SNMP Trap ID: 50
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :

296

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806f000f-22010aff 806f000f-22010bff
806f000f-22010aff The System [ComputerSystemElementName] encountered firmware error - no video device
detected. (ABR Status)
Explanation: This message is for the use case when an implementation has detected that System Firmware Error No
video device detected has occurred.
May also be shown as 806f000f22010aff or 0x806f000f22010aff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0766
SNMP Trap ID: 50
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f000f-22010bff Firmware BIOS (ROM) corruption was detected on system [ComputerSystemElementName]
during POST. (ABR Status)
Explanation: Firmware BIOS (ROM) corruption was detected on the system during POST.
May also be shown as 806f000f22010bff or 0x806f000f22010bff
Severity: Info
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0850
SNMP Trap ID: 40
Automatically notify Support: No
User response:
1.

Make sure the server meets the minimum configuration to start (see Power-supply LEDs).

Recover the server firmware from the backup page: a.Restart the server. b.At the prompt, press F3 to recover the
firmware.

Update the server firmware to the latest level (see Updating the firmware). Important: Some cluster solutions
require specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the
latest level of code is supported for the cluster solution before you update the code.

Remove components one at a time, restarting the server each time, to see if the problem goes away.

If the problem remains, (trained service technician) replace the system board.

Firmware Error :

Appendix A. Integrated Management Module II (IMM2) error messages

297

806f000f-22010cff 806f0013-1701ffff
806f000f-22010cff

CPU voltage mismatch detected on [ProcessorElementName]. (ABR Status)

Explanation: This message is for the use case when an implementation has detected a CPU voltage mismatch with
the socket voltage.
May also be shown as 806f000f22010cff or 0x806f000f22010cff
Severity: Error
Alert Category: Critical - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0050
SNMP Trap ID: 40
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f000f-2201ffff

The System [ComputerSystemElementName] encountered a POST Error. (ABR Status)

Explanation: This message is for the use case when an implementation has detected a Post Error.
May also be shown as 806f000f2201ffff or 0x806f000f2201ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0184
SNMP Trap ID: 50
Automatically notify Support: No
User response: This is a UEFI detected event. The UEFI diagnostic code for this event can be found in the logged
IMM message text. Please refer to the UEFI diagnostic code in the "UEFI diagnostic code" section of the Info Center
for the appropriate user response. Firmware Error :
806f0013-1701ffff

A diagnostic interrupt has occurred on system [ComputerSystemElementName]. (NMI State)

Explanation: This message is for the use case when an implementation has detected a Front Panel NMI / Diagnostic
Interrupt.
May also be shown as 806f00131701ffff or 0x806f00131701ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0222
SNMP Trap ID: 50
Automatically notify Support: No
User response: If the NMI button has not been pressed, complete the following steps:
1.

Make sure that the NMI button is not pressed.

Replace the operator information panel cable.

Replace the operator information panel.

298

System x3250 M4 Type 2583: Installation and Service Guide

806f0021-2582ffff 806f0021-3001ffff
806f0021-2582ffff Fault in slot [PhysicalConnectorSystemElementName] on system
[ComputerSystemElementName]. (All PCI Error)
Explanation: This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00212582ffff or 0x806f00212582ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0330
SNMP Trap ID: 50
Automatically notify Support: Yes
User response:
1.

Check the PCI LED.

Reseat the affected adapters and riser card.

Update the server firmware (UEFI and IMM) and adapter firmware. Important: Some cluster solutions require
specific code levels or coordinated code updates. If the device is part of a cluster solution, verify that the latest
level of code is supported for the cluster solution before you update the code.

Replace the affected adapters.

Replace the riser card.

(Trained service technicians only) Replace the system board.

One of PCI Error :

806f0021-3001ffff Fault in slot [PhysicalConnectorSystemElementName] on system
[ComputerSystemElementName]. (PCI 1)
Explanation: This message is for the use case when an implementation has detected a Fault in a slot.
May also be shown as 806f00213001ffff or 0x806f00213001ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0330
SNMP Trap ID: 50
Automatically notify Support: Yes
User response:
1.

Check the PCI LED.

Reseat the affected adapters and riser card.

Replace the affected adapters.

Replace the riser card.

(Trained service technicians only) Replace the system board.

PCI 2 :

Appendix A. Integrated Management Module II (IMM2) error messages

299

806f0023-2101ffff 806f0108-0a01ffff
806f0023-2101ffff

Watchdog Timer expired for [WatchdogElementName]. (Watchdog)

Explanation: This message is for the use case when an implementation has detected a Watchdog Timer Expired.
May also be shown as 806f00232101ffff or 0x806f00232101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0368
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0107-0301ffff

An Over-Temperature Condition has been detected on [ProcessorElementName]. (CPU 1)

Explanation: This message is for the use case when an implementation has detected an Over-Temperature Condition
Detected for Processor.
May also be shown as 806f01070301ffff or 0x806f01070301ffff
Severity: Error
Alert Category: Critical - Temperature
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0036
SNMP Trap ID: 0
Automatically notify Support: No
User response:
1.

Make sure that the fans are operating. There are no obstructions to the airflow (front and rear of the server), the
air baffles are in place and correctly installed, and the server cover is installed and completely closed.

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

806f0108-0a01ffff

[PowerSupplyElementName] has Failed. (Power Supply 1)

Explanation: This message is for the use case when an implementation has detected a Power Supply has failed.
May also be shown as 806f01080a01ffff or 0x806f01080a01ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0086
SNMP Trap ID: 4
Automatically notify Support: Yes
User response:
1.

Reseat power supply n.

If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n.

If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information.
(n = power supply number)

300

System x3250 M4 Type 2583: Installation and Service Guide

806f0108-0a02ffff 806f010c-2001ffff
806f0108-0a02ffff

[PowerSupplyElementName] has Failed. (Power Supply 2)

Explanation: This message is for the use case when an implementation has detected a Power Supply has failed.
May also be shown as 806f01080a02ffff or 0x806f01080a02ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0086
SNMP Trap ID: 4
Automatically notify Support: Yes
User response:
1.

Reseat power supply n.

If the power-on LED is not lit and the power-supply error LED is lit, replace power supply n.

If both the power-on LED and the power-supply error LED are not lit, see Power problems for more information.
(n = power supply number)

806f0109-1301ffff

[PowerSupplyElementName] has been Power Cycled. (Host Power)

Explanation: This message is for the use case when an implementation has detected a Power Unit that has been
power cycled.
May also be shown as 806f01091301ffff or 0x806f01091301ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0108
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f010c-2001ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2001ffff or 0x806f010c2001ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
2.
3.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
If the problem follows the DIMM, replace the failing DIMM.

Appendix A. Integrated Management Module II (IMM2) error messages

301

806f010c-2002ffff
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.
(Trained technician only) Replace the affected microprocessor.

6.
7.

Manually re-enable all affected DIMMs if the server firmware version is older than UEFI v1.10. If the server
firmware version is UEFI v1.10 or newer, disconnect and reconnect the server to the power source and restart the
server.
(Trained Service technician only) Replace the affected microprocessor.

806f010c-2002ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2002ffff or 0x806f010c2002ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

1.
2.

Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
If the problem follows the DIMM, replace the failing DIMM.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

6.
7.

302

(Trained Service technician only) Replace the affected microprocessor.

System x3250 M4 Type 2583: Installation and Service Guide

806f010c-2003ffff 806f010c-2004ffff
806f010c-2003ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2003ffff or 0x806f010c2003ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
2.
3.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

6.
7.

(Trained technician only) Replace the affected microprocessor.

806f010c-2004ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2004ffff or 0x806f010c2004ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
1.
2.
3.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

(Trained technician only) Replace the affected microprocessor.

Appendix A. Integrated Management Module II (IMM2) error messages

303

806f010c-2581ffff 806f010d-0400ffff
7.

806f010c-2581ffff Uncorrectable error detected for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error.
May also be shown as 806f010c2581ffff or 0x806f010c2581ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0138
SNMP Trap ID: 41
Automatically notify Support: Yes
User response:
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

1.
2.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

6.
7.

One of the DIMMs :

806f010d-0400ffff

The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 0)

Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to
fault.
May also be shown as 806f010d0400ffff or 0x806f010d0400ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
Run the hard disk drive diagnostic test on drive n.

1.
2.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

304

System x3250 M4 Type 2583: Installation and Service Guide

806f010d-0401ffff 806f010d-0402ffff
3.

Replace the following components one at a time, in the order shown, restarting the server each time: a. Hard
disk drive b. Cable from the system board to the backplane c. Hard disk drive backplane (n = hard disk drive
number)

806f010d-0401ffff

The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 1)

Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to
fault.
May also be shown as 806f010d0401ffff or 0x806f010d0401ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Run the hard disk drive diagnostic test on drive n.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

806f010d-0402ffff

The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 2)

Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to
fault.
May also be shown as 806f010d0402ffff or 0x806f010d0402ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Run the hard disk drive diagnostic test on drive n.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

Appendix A. Integrated Management Module II (IMM2) error messages

305

806f010d-0403ffff 806f010f-2201ffff
806f010d-0403ffff

The Drive [StorageVolumeElementName] has been disabled due to a detected fault. (Drive 3)

Explanation: This message is for the use case when an implementation has detected a Drive was Disabled due to
fault.
May also be shown as 806f010d0403ffff or 0x806f010d0403ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0164
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
Run the hard disk drive diagnostic test on drive n.

1.
2.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

806f010f-2201ffff

The System [ComputerSystemElementName] encountered a firmware hang. (Firmware Error)

Explanation: This message is for the use case when an implementation has detected a System Firmware Hang.
May also be shown as 806f010f2201ffff or 0x806f010f2201ffff
Severity: Error
Alert Category: System - Boot failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0186
SNMP Trap ID: 25
Automatically notify Support: No
User response:
Make sure the server meets the minimum configuration to start (see Power-supply LEDs).

1.
2.

Update the server firmware on the primary page. Important: Some cluster solutions require specific code levels
or coordinated code updates. If the device is part of a cluster solution, verify that the latest level of code is
supported for the cluster solution before you update the code.

306

(Trained technician only) Replace the system board.

System x3250 M4 Type 2583: Installation and Service Guide

806f0123-2101ffff 806f0125-1d02ffff
806f0123-2101ffff Reboot of system [ComputerSystemElementName] initiated by [WatchdogElementName].
(Watchdog)
Explanation: This message is for the use case when an implementation has detected a Reboot by a Watchdog
occurred.
May also be shown as 806f01232101ffff or 0x806f01232101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0370
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0125-1d01ffff

[ManagedElementName] detected as absent. (Fan 1)

Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251d01ffff or 0x806f01251d01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0392
SNMP Trap ID:
Automatically notify Support: No
User response: Please ensure the PCI riser 1 has been installed correctly.
806f0125-1d02ffff

[ManagedElementName] detected as absent. (Fan 2)

Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251d02ffff or 0x806f01251d02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0392
SNMP Trap ID:
Automatically notify Support: No
User response: Please ensure the PCI riser 1 has been installed correctly.

Appendix A. Integrated Management Module II (IMM2) error messages

307

806f0125-1d03ffff 806f0207-0301ffff
806f0125-1d03ffff

[ManagedElementName] detected as absent. (Fan 3)

Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251d03ffff or 0x806f01251d03ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0392
SNMP Trap ID:
Automatically notify Support: No
User response: Please ensure the PCI riser 1 has been installed correctly.
806f0125-1d04ffff

[ManagedElementName] detected as absent. (Fan 4)

Explanation: This message is for the use case when an implementation has detected a Managed Element is Absent.
May also be shown as 806f01251d04ffff or 0x806f01251d04ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0392
SNMP Trap ID:
Automatically notify Support: No
User response: Please ensure the PCI riser 1 has been installed correctly.
806f0207-0301ffff

[ProcessorElementName] has Failed with FRB1/BIST condition. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor Failed - FRB1/BIST
condition.
May also be shown as 806f02070301ffff or 0x806f02070301ffff
Severity: Error
Alert Category: Critical - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0044
SNMP Trap ID: 40
Automatically notify Support: Yes
User response:
1.

Run the DSA program.

Reseat the adapter.

Replace the adapter.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

(Trained technician only) Replace the system board.

308

System x3250 M4 Type 2583: Installation and Service Guide

806f020d-0400ffff 806f020d-0401ffff
806f020d-0400ffff Failure Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 0)
Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0400ffff or 0x806f020d0400ffff
Severity: Warning
Alert Category: System - Predicted Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0168
SNMP Trap ID: 27
Automatically notify Support: Yes
User response:
1.

Run the hard disk drive diagnostic test on drive n.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

806f020d-0401ffff Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 1)
Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0401ffff or 0x806f020d0401ffff
Severity: Warning
Alert Category: System - Predicted Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0168
SNMP Trap ID: 27
Automatically notify Support: Yes
User response:
1.

Run the hard disk drive diagnostic test on drive n.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

Appendix A. Integrated Management Module II (IMM2) error messages

309

806f020d-0402ffff 806f020d-0403ffff
806f020d-0402ffff Failure Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 2)
Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0402ffff or 0x806f020d0402ffff
Severity: Warning
Alert Category: System - Predicted Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0168
SNMP Trap ID: 27
Automatically notify Support: Yes
User response:
Run the hard disk drive diagnostic test on drive n.

1.
2.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

806f020d-0403ffff Failure Predicted on drive [StorageVolumeElementName] for array

[ComputerSystemElementName]. (Drive 3)
Explanation: This message is for the use case when an implementation has detected an Array Failure is Predicted.
May also be shown as 806f020d0403ffff or 0x806f020d0403ffff
Severity: Warning
Alert Category: System - Predicted Failure
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0168
SNMP Trap ID: 27
Automatically notify Support: Yes
User response:
Run the hard disk drive diagnostic test on drive n.

1.
2.

Reseat the following components: a. Hard disk drive (wait 1 minute or more before reinstalling the drive) b.
Cable from the system board to the backplane

310

System x3250 M4 Type 2583: Installation and Service Guide

806f0223-2101ffff 806f0308-0a02ffff
806f0223-2101ffff Powering off system [ComputerSystemElementName] initiated by [WatchdogElementName].
(Watchdog)
Explanation: This message is for the use case when an implementation has detected a Poweroff by Watchdog has
occurred.
May also be shown as 806f02232101ffff or 0x806f02232101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0372
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0308-0a01ffff

[PowerSupplyElementName] has lost input. (Power Supply 1)

Explanation: This message is for the use case when an implementation has detected a Power Supply that has input
that has been lost.
May also be shown as 806f03080a01ffff or 0x806f03080a01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0100
SNMP Trap ID:
Automatically notify Support: No
User response:
1.

Reconnect the power cords.

Check power supply n LED.

See Power-supply LEDs for more information. (n = power supply number)

806f0308-0a02ffff

[PowerSupplyElementName] has lost input. (Power Supply 2)

Explanation: This message is for the use case when an implementation has detected a Power Supply that has input
that has been lost.
May also be shown as 806f03080a02ffff or 0x806f03080a02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0100
SNMP Trap ID:
Automatically notify Support: No
User response:
1.

Reconnect the power cords.

Check power supply n LED.

See Power-supply LEDs for more information. (n = power supply number)

Appendix A. Integrated Management Module II (IMM2) error messages

311

806f030c-2001ffff 806f030c-2002ffff
806f030c-2001ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
(DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2001ffff or 0x806f030c2001ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

Manually re-enable all affected DIMMs.

4.
5.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

806f030c-2002ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

(DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2002ffff or 0x806f030c2002ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

Manually re-enable all affected DIMMs.

4.
5.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

312

(Trained technician only) Replace the affected microprocessor.

System x3250 M4 Type 2583: Installation and Service Guide

806f030c-2003ffff 806f030c-2004ffff
806f030c-2003ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].
(DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2003ffff or 0x806f030c2003ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

Manually re-enable all affected DIMMs.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

(Trained technician only) Replace the affected microprocessor.

806f030c-2004ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName].

(DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure.
May also be shown as 806f030c2004ffff or 0x806f030c2004ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0136
SNMP Trap ID: 41
Automatically notify Support: No
User response: Note: Each time you install or remove a DIMM, you must disconnect the server from the power
source; then, wait 10 seconds before restarting the server.
1.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

Manually re-enable all affected DIMMs.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

(Trained technician only) Replace the affected microprocessor.

Appendix A. Integrated Management Module II (IMM2) error messages

313

806f0313-1701ffff 806f040c-2001ffff
806f0313-1701ffff

A software NMI has occurred on system [ComputerSystemElementName]. (NMI State)

Explanation: This message is for the use case when an implementation has detected a Software NMI.
May also be shown as 806f03131701ffff or 0x806f03131701ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0228
SNMP Trap ID: 50
Automatically notify Support: No
User response:
1.

Check the device driver.

Reinstall the device driver.

Update all device drivers to the latest level.

Update the firmware (UEFI and IMM).

806f0323-2101ffff Power cycle of system [ComputerSystemElementName] initiated by watchdog

[WatchdogElementName]. (Watchdog)
Explanation: This message is for the use case when an implementation has detected a Power Cycle by Watchdog
occurred.
May also be shown as 806f03232101ffff or 0x806f03232101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0374
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f040c-2001ffff

[PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 1)

Explanation: This message is for the use case when an implementation has detected that Memory has been
Disabled.
May also be shown as 806f040c2001ffff or 0x806f040c2001ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0131
SNMP Trap ID:
Automatically notify Support: No
User response:
Make sure the DIMM is installed correctly.

1.
2.

If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit
reached), follow the suggested actions for that error event and restart the server.

314

System x3250 M4 Type 2583: Installation and Service Guide

806f040c-2002ffff 806f040c-2003ffff
3.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory
event. If no memory fault is recorded in the logs and no DIMM connector error LED is lit, you can re-enable the
DIMM through the Setup utility or the Advanced Settings Utility (ASU).

806f040c-2002ffff

[PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 2)

Explanation: This message is for the use case when an implementation has detected that Memory has been
Disabled.
May also be shown as 806f040c2002ffff or 0x806f040c2002ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0131
SNMP Trap ID:
Automatically notify Support: No
User response:
1.

Make sure the DIMM is installed correctly.

If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit
reached), follow the suggested actions for that error event and restart the server.

806f040c-2003ffff

[PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 3)

Explanation: This message is for the use case when an implementation has detected that Memory has been
Disabled.
May also be shown as 806f040c2003ffff or 0x806f040c2003ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0131
SNMP Trap ID:
Automatically notify Support: No
User response:
1.

Make sure the DIMM is installed correctly.

If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit
reached), follow the suggested actions for that error event and restart the server.

Appendix A. Integrated Management Module II (IMM2) error messages

315

806f040c-2004ffff 806f040c-2581ffff
806f040c-2004ffff

[PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (DIMM 4)

Explanation: This message is for the use case when an implementation has detected that Memory has been
Disabled.
May also be shown as 806f040c2004ffff or 0x806f040c2004ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0131
SNMP Trap ID:
Automatically notify Support: No
User response:
Make sure the DIMM is installed correctly.

1.
2.

If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit
reached), follow the suggested actions for that error event and restart the server.

806f040c-2581ffff

[PhysicalMemoryElementName] Disabled on Subsystem [MemoryElementName]. (All DIMMS)

Explanation: This message is for the use case when an implementation has detected that Memory has been
Disabled.
May also be shown as 806f040c2581ffff or 0x806f040c2581ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0131
SNMP Trap ID:
Automatically notify Support: No
User response:
Make sure the DIMM is installed correctly.

1.
2.

If the DIMM was disabled because of a memory fault (memory uncorrectable error or memory logging limit
reached), follow the suggested actions for that error event and restart the server.

One of the DIMMs :

316

System x3250 M4 Type 2583: Installation and Service Guide

806f0413-2582ffff 806f0507-0301ffff
806f0413-2582ffff

A PCI PERR has occurred on system [ComputerSystemElementName]. (PCIs)

Explanation: This message is for the use case when an implementation has detected a PCI PERR.
May also be shown as 806f04132582ffff or 0x806f04132582ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0232
SNMP Trap ID: 50
Automatically notify Support: No
User response:
1.

Check the PCI LED.

Reseat the affected adapters and riser cards.

Remove both adapters.

Replace the PCIe adapters.

Replace the riser card.

806f0507-0301ffff

[ProcessorElementName] has a Configuration Mismatch. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor Configuration
Mismatch has occurred.
May also be shown as 806f05070301ffff or 0x806f05070301ffff
Severity: Error
Alert Category: Critical - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0062
SNMP Trap ID: 40
Automatically notify Support: No
User response:
1.
2.

Check the CPU LED. See more information about the CPU LED in Light path diagnostics.
Check for a server firmware update. Important: Some cluster solutions require specific code levels or coordinated
code updates. If the device is part of a cluster solution, verify that the latest level of code is supported for the
cluster solution before you update the code.

Make sure that the installed microprocessors are compatible with each other.

(Trained technician only) Reseat microprocessor n.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

Appendix A. Integrated Management Module II (IMM2) error messages

317

806f050c-2001ffff 806f050c-2002ffff
806f050c-2001ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2001ffff or 0x806f050c2001ffff
Severity: Warning
Alert Category: Warning - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0144
SNMP Trap ID: 43
Automatically notify Support: Yes
User response:
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

1.
2.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

6.
7.

806f050c-2002ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2002ffff or 0x806f050c2002ffff
Severity: Warning
Alert Category: Warning - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0144
SNMP Trap ID: 43
Automatically notify Support: Yes
User response:
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

1.
2.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

318

System x3250 M4 Type 2583: Installation and Service Guide

806f050c-2003ffff 806f050c-2004ffff
6.
7.

(Trained technician only) Replace the affected microprocessor.

806f050c-2003ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2003ffff or 0x806f050c2003ffff
Severity: Warning
Alert Category: Warning - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0144
SNMP Trap ID: 43
Automatically notify Support: Yes
User response:
1.
2.
3.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

(Trained technician only) Remove the affected microprocessor and check the microprocessor socket pins for any
damaged pins. If a damage is found, replace the system board.

6.
7.

(Trained technician only) Replace the affected microprocessor.

806f050c-2004ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2004ffff or 0x806f050c2004ffff
Severity: Warning
Alert Category: Warning - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0144
SNMP Trap ID: 43
Automatically notify Support: Yes
User response:
1.
2.

Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.
Swap the affected DIMMs (as indicated by the error LEDs on the system board or the event logs) to a different
memory channel or microprocessor.
Appendix A. Integrated Management Module II (IMM2) error messages

319

806f050c-2581ffff
If the problem follows the DIMM, replace the failing DIMM.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

6.
7.

806f050c-2581ffff Memory Logging Limit Reached for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Reached.
May also be shown as 806f050c2581ffff or 0x806f050c2581ffff
Severity: Warning
Alert Category: Warning - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0144
SNMP Trap ID: 43
Automatically notify Support: Yes
User response:
Check the IBM support website for an applicable retain tip or firmware update that applies to this memory error.

1.
2.

3.
4.

(Trained technician only) If the problem occurs on the same DIMM connector, check the DIMM connector. If the
connector contains any foreign material or is damaged, replace the system board.

6.
7.

(Trained Service technician only) Replace the affected microprocessor.

One of the DIMMs :

320

System x3250 M4 Type 2583: Installation and Service Guide

806f050d-0400ffff 806f050d-0401ffff
806f050d-0400ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0400ffff or 0x806f050d0400ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0174
SNMP Trap ID: 5
Automatically notify Support: No
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Check backplane cable connection.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

806f050d-0401ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0401ffff or 0x806f050d0401ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0174
SNMP Trap ID: 5
Automatically notify Support: No
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Check backplane cable connection.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

Appendix A. Integrated Management Module II (IMM2) error messages

321

806f050d-0402ffff 806f050d-0403ffff
806f050d-0402ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0402ffff or 0x806f050d0402ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0174
SNMP Trap ID: 5
Automatically notify Support: No
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Check backplane cable connection.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

806f050d-0403ffff

Array [ComputerSystemElementName] is in critical condition. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that an Array is Critical.
May also be shown as 806f050d0403ffff or 0x806f050d0403ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0174
SNMP Trap ID: 5
Automatically notify Support: No
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Check backplane cable connection.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

322

System x3250 M4 Type 2583: Installation and Service Guide

806f0513-2582ffff 806f052b-2101ffff
806f0513-2582ffff

A PCI SERR has occurred on system [ComputerSystemElementName]. (PCIs)

Explanation: This message is for the use case when an implementation has detected a PCI SERR.
May also be shown as 806f05132582ffff or 0x806f05132582ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0234
SNMP Trap ID: 50
Automatically notify Support: No
User response:
1.

Check the PCI LED.

Reseat the affected adapters and riser card.

Make sure that the adapter is supported. For a list of supported optional devices, see http://www.ibm.com/
systems/info/x86servers/serverproven/compat/us/.

Remove both adapters.

Replace the PCIe adapters.

Replace the riser card.

806f052b-2101ffff Invalid or Unsupported firmware or software was detected on system

[ComputerSystemElementName]. (IMM2 FW Failover)
Explanation: This message is for the use case when an implementation has detected an Invalid/Unsupported
Firmware/Software Version.
May also be shown as 806f052b2101ffff or 0x806f052b2101ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0446
SNMP Trap ID: 50
Automatically notify Support: No
User response:
1.

Make sure the server meets the minimum configuration to start (see Power-supply LEDs).

Recover the server firmware from the backup page by restarting the server.

Remove components one at a time, restarting the server each time, to see if the problem goes away.

If the problem remains, (trained service technician) replace the system board.

Appendix A. Integrated Management Module II (IMM2) error messages

323

806f0607-0301ffff 806f0608-0a01ffff
806f0607-0301ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has asserted.
(CPU 1)
Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has asserted.
May also be shown as 806f06070301ffff or 0x806f06070301ffff
Severity: Error
Alert Category: Critical - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0816
SNMP Trap ID: 40
Automatically notify Support: No
User response:
1.

Run the DSA program.

Reseat the adapter.

Replace the adapter.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

(Trained technician only) Replace the system board.

806f0608-0a01ffff

[PowerSupplyElementName] has a Configuration Mismatch. (Power Supply 1)

Explanation: This message is for the use case when an implementation has detected a Power Supply with a
Configuration Error.
May also be shown as 806f06080a01ffff or 0x806f06080a01ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0104
SNMP Trap ID: 4
Automatically notify Support: No
User response:
1.

Make sure that the power supplies installed are with the same rating or wattage.

Reinstall the power supplies with the same rating or wattage.

324

System x3250 M4 Type 2583: Installation and Service Guide

806f0608-0a02ffff 806f060d-0400ffff
806f0608-0a02ffff

[PowerSupplyElementName] has a Configuration Mismatch. (Power Supply 2)

Explanation: This message is for the use case when an implementation has detected a Power Supply with a
Configuration Error.
May also be shown as 806f06080a02ffff or 0x806f06080a02ffff
Severity: Error
Alert Category: Critical - Power
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0104
SNMP Trap ID: 4
Automatically notify Support: No
User response:
1.

Make sure that the power supplies installed are with the same rating or wattage.

Reinstall the power supplies with the same rating or wattage.

806f060d-0400ffff

Array [ComputerSystemElementName] has failed. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0400ffff or 0x806f060d0400ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0176
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

Appendix A. Integrated Management Module II (IMM2) error messages

325

806f060d-0401ffff 806f060d-0402ffff
806f060d-0401ffff

Array [ComputerSystemElementName] has failed. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0401ffff or 0x806f060d0401ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0176
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

806f060d-0402ffff

Array [ComputerSystemElementName] has failed. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0402ffff or 0x806f060d0402ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0176
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

326

System x3250 M4 Type 2583: Installation and Service Guide

806f060d-0403ffff 806f070c-2002ffff
806f060d-0403ffff

Array [ComputerSystemElementName] has failed. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that an Array Failed.
May also be shown as 806f060d0403ffff or 0x806f060d0403ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0176
SNMP Trap ID: 5
Automatically notify Support: Yes
User response:
1.

Make sure that the RAID adapter firmware and hard disk drive firmware are at the latest level.

Make sure that the SAS cable is connected correctly.

Replace the SAS cable.

Replace the RAID adapter.

Replace the hard disk drive that is indicated by a lit status LED.

806f070c-2001ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem

[MemoryElementName]. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2001ffff or 0x806f070c2001ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0126
SNMP Trap ID: 41
Automatically notify Support: No
User response: Make sure that DIMMs are installed and following the memory population chart in the system
publication.
806f070c-2002ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2002ffff or 0x806f070c2002ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0126
SNMP Trap ID: 41
Automatically notify Support: No
User response: Make sure that DIMMs are installed and following the memory population chart in the system
publication.
Appendix A. Integrated Management Module II (IMM2) error messages

327

806f070c-2003ffff 806f070c-2581ffff
806f070c-2003ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2003ffff or 0x806f070c2003ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0126
SNMP Trap ID: 41
Automatically notify Support: No
User response: Make sure that DIMMs are installed and following the memory population chart in the system
publication.
806f070c-2004ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2004ffff or 0x806f070c2004ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0126
SNMP Trap ID: 41
Automatically notify Support: No
User response: Make sure that DIMMs are installed and following the memory population chart in the system
publication.
806f070c-2581ffff Configuration Error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has been corrected.
May also be shown as 806f070c2581ffff or 0x806f070c2581ffff
Severity: Error
Alert Category: Critical - Memory
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0126
SNMP Trap ID: 41
Automatically notify Support: No
User response: Make sure that DIMMs are installed and following the memory population chart in the system
publication. One of the DIMMs :

328

System x3250 M4 Type 2583: Installation and Service Guide

806f070d-0400ffff 806f070d-0402ffff
806f070d-0400ffff

Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0400ffff or 0x806f070d0400ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0178
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f070d-0401ffff

Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0401ffff or 0x806f070d0401ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0178
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f070d-0402ffff

Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0402ffff or 0x806f070d0402ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0178
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

329

806f070d-0403ffff 806f0813-0301ffff
806f070d-0403ffff

Rebuild in progress for Array in system [ComputerSystemElementName]. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild is in
Progress.
May also be shown as 806f070d0403ffff or 0x806f070d0403ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0178
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0807-0301ffff

[ProcessorElementName] has been Disabled. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor has been Disabled.
May also be shown as 806f08070301ffff or 0x806f08070301ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0061
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0813-0301ffff

A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (CPUs)

Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08130301ffff or 0x806f08130301ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0240
SNMP Trap ID: 50
Automatically notify Support: Yes
User response:
Check the system-event log.

1.
2.

(Trained technician only) Remove the failing microprocessor from the system board (see Removing a
microprocessor and heat sink).

330

(Trained technician only) Replace the system board.

System x3250 M4 Type 2583: Installation and Service Guide

806f0813-2581ffff 806f0813-2582ffff
806f0813-2581ffff

A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (DIMMs)

Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08132581ffff or 0x806f08132581ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0240
SNMP Trap ID: 50
Automatically notify Support: Yes
User response:
1.

Check the system-event log.

Check the DIMM error LEDs.

Remove the failing DIMM from the system board.

Make sure that the installed DIMMs are supported and configured correctly.

(Trained technician only) Replace the system board.

806f0813-2582ffff

A Uncorrectable Bus Error has occurred on system [ComputerSystemElementName]. (PCIs)

Explanation: This message is for the use case when an implementation has detected a Bus Uncorrectable Error.
May also be shown as 806f08132582ffff or 0x806f08132582ffff
Severity: Error
Alert Category: Critical - Other
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0240
SNMP Trap ID: 50
Automatically notify Support: Yes
User response:
1.

Check the system-event log.

Check the PCI LED.

Remove the adapter from the indicated PCI slot.

Appendix A. Integrated Management Module II (IMM2) error messages

331

806f0823-2101ffff 81010002-0701ffff
806f0823-2101ffff

Watchdog Timer interrupt occurred for [WatchdogElementName]. (Watchdog)

Explanation: This message is for the use case when an implementation has detected a Watchdog Timer interrupt
occurred.
May also be shown as 806f08232101ffff or 0x806f08232101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0376
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
806f0a07-0301ffff

[ProcessorElementName] is operating in a Degraded State. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor is running in the
Degraded state.
May also be shown as 806f0a070301ffff or 0x806f0a070301ffff
Severity: Warning
Alert Category: Warning - CPU
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0038
SNMP Trap ID: 42
Automatically notify Support: No
User response:
1.

Check the ambient temperature. You must be operating within the specifications.

Make sure that the heat sink for microprocessor n is installed correctly.

(Trained technician only) Replace microprocessor n. (n = microprocessor number)

81010002-0701ffff Numeric sensor [NumericSensorElementName] going low (lower non-critical) has deasserted.
(CMOS Battery)
Explanation: This message is for the use case when an implementation has detected a Lower Non-critical sensor
going low has deasserted.
May also be shown as 810100020701ffff or 0x810100020701ffff
Severity: Info
Alert Category: Warning - Voltage
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0477
SNMP Trap ID: 13
Automatically notify Support: No
User response: No action; information only.

332

System x3250 M4 Type 2583: Installation and Service Guide

81010202-0701ffff 81010204-1d02ffff
81010202-0701ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted.
(CMOS Battery)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has deasserted.
May also be shown as 810102020701ffff or 0x810102020701ffff
Severity: Info
Alert Category: Critical - Voltage
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0481
SNMP Trap ID: 1
Automatically notify Support: No
User response: No action; information only. SysBrd 12V : SysBrd 3.3V : SysBrd 5V :
81010204-1d01ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan
1 Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has deasserted.
May also be shown as 810102041d01ffff or 0x810102041d01ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0481
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.
81010204-1d02ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan
2 Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has deasserted.
May also be shown as 810102041d02ffff or 0x810102041d02ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0481
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

333

81010204-1d03ffff 81010701-0701ffff
81010204-1d03ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan
3 Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has deasserted.
May also be shown as 810102041d03ffff or 0x810102041d03ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0481
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.
81010204-1d04ffff Numeric sensor [NumericSensorElementName] going low (lower critical) has deasserted. (Fan
4 Tach)
Explanation: This message is for the use case when an implementation has detected a Lower Critical sensor going
low has deasserted.
May also be shown as 810102041d04ffff or 0x810102041d04ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0481
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.
81010701-0701ffff Numeric sensor [NumericSensorElementName] going high (upper non-critical) has deasserted.
(Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Non-critical sensor
going high has deasserted.
May also be shown as 810107010701ffff or 0x810107010701ffff
Severity: Info
Alert Category: Warning - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0491
SNMP Trap ID: 12
Automatically notify Support: No
User response: No action; information only.

334

System x3250 M4 Type 2583: Installation and Service Guide

81010901-0701ffff 81010b01-0701ffff
81010901-0701ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted.
(Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109010701ffff or 0x810109010701ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0495
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
81010902-0701ffff Numeric sensor [NumericSensorElementName] going high (upper critical) has deasserted.
(SysBrd 12V)
Explanation: This message is for the use case when an implementation has detected an Upper Critical sensor going
high has deasserted.
May also be shown as 810109020701ffff or 0x810109020701ffff
Severity: Info
Alert Category: Critical - Voltage
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0495
SNMP Trap ID: 1
Automatically notify Support: No
User response: No action; information only. SysBrd 3.3V : SysBrd 5V :
81010b01-0701ffff Numeric sensor [NumericSensorElementName] going high (upper non-recoverable) has
deasserted. (Ambient Temp)
Explanation: This message is for the use case when an implementation has detected an Upper Non-recoverable
sensor going high has deasserted.
May also be shown as 81010b010701ffff or 0x81010b010701ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0499
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

335

81030006-2101ffff 8107010f-2201ffff
81030006-2101ffff

Sensor [SensorElementName] has asserted. (Sig Verify Fail)

Explanation: This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 810300062101ffff or 0x810300062101ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0508
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
81030012-2301ffff

Sensor [SensorElementName] has asserted. (OS RealTime Mod)

Explanation: This message is for the use case when an implementation has detected a Sensor has asserted.
May also be shown as 810300122301ffff or 0x810300122301ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0508
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
8107010f-2201ffff Sensor [SensorElementName] has deasserted the transition from normal to non-critical state.
(GPT Status)
Explanation: This message is for the use case when an implementation has detected that a Sensor has deasserted a
transition to non-critical from normal.
May also be shown as 8107010f2201ffff or 0x8107010f2201ffff
Severity: Info
Alert Category: Warning - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0521
SNMP Trap ID: 60
Automatically notify Support: No
User response: No action; information only.

336

System x3250 M4 Type 2583: Installation and Service Guide

81070201-0301ffff 81070201-2002ffff
81070201-0301ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (CPU 1
OverTemp)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702010301ffff or 0x810702010301ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
81070201-2001ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 1
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702012001ffff or 0x810702012001ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
81070201-2002ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 2
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702012002ffff or 0x810702012002ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

337

81070201-2003ffff 81070202-0701ffff
81070201-2003ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 3
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702012003ffff or 0x810702012003ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
81070201-2004ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (DIMM 4
Temp)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702012004ffff or 0x810702012004ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
81070202-0701ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd Vol
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702020701ffff or 0x810702020701ffff
Severity: Info
Alert Category: Critical - Voltage
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 1
Automatically notify Support: No
User response: No action; information only.

338

System x3250 M4 Type 2583: Installation and Service Guide

81070204-0a01ffff 81070208-0a01ffff
81070204-0a01ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 Fan
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702040a01ffff or 0x810702040a01ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.
81070204-0a02ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 2 Fan
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702040a02ffff or 0x810702040a02ffff
Severity: Info
Alert Category: Critical - Fan Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 11
Automatically notify Support: No
User response: No action; information only.
81070208-0a01ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 1 Therm
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702080a01ffff or 0x810702080a01ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

339

81070208-0a02ffff 81070301-0301ffff
81070208-0a02ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (PS 2 Therm
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702080a02ffff or 0x810702080a02ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.
81070219-0701ffff Sensor [SensorElementName] has transitioned to a less severe state from critical. (SysBrd
Fault)
Explanation: This message is for the use case when an implementation has detected a Sensor transition to less
severe from critical.
May also be shown as 810702190701ffff or 0x810702190701ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0523
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.
81070301-0301ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable from a less
severe state. (CPU 1 OverTemp)
Explanation: This message is for the use case when an implementation has detected that the Sensor transition to
non-recoverable from less severe has deasserted.
May also be shown as 810703010301ffff or 0x810703010301ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0525
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.

340

System x3250 M4 Type 2583: Installation and Service Guide

81070608-0a01ffff 810b0108-1301ffff
81070608-0a01ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable. (PS 1 VCO
Fault)
Explanation: This message is for the use case when an implementation has detected that the Sensor transition to
non-recoverable has deasserted.
May also be shown as 810706080a01ffff or 0x810706080a01ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0531
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only. PS1 12V OC Fault : PS1 12V OV Fault : PS1 12V UV Fault :
81070608-0a02ffff Sensor [SensorElementName] has deasserted the transition to non-recoverable. (PS 2 VCO
Fault)
Explanation: This message is for the use case when an implementation has detected that the Sensor transition to
non-recoverable has deasserted.
May also be shown as 810706080a02ffff or 0x810706080a02ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0531
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only. PS2 12V OC Fault : PS2 12V OV Fault : PS2 12V UV Fault :
810b0108-1301ffff

Redundancy Lost for [RedundancySetElementName] has deasserted. (Power Unit)

Explanation: This message is for the use case when Redundacy Lost has deasserted.
May also be shown as 810b01081301ffff or 0x810b01081301ffff
Severity: Info
Alert Category: Critical - Redundant Power Supply
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0803
SNMP Trap ID: 9
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

341

816f0008-0a01ffff 816f0009-1301ffff
816f0008-0a01ffff [PowerSupplyElementName] has been removed from container
[PhysicalPackageElementName]. (Power Supply 1)
Explanation: This message is for the use case when an implementation has detected a Power Supply has been
removed.
May also be shown as 816f00080a01ffff or 0x816f00080a01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0085
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f0008-0a02ffff [PowerSupplyElementName] has been removed from container
[PhysicalPackageElementName]. (Power Supply 2)
Explanation: This message is for the use case when an implementation has detected a Power Supply has been
removed.
May also be shown as 816f00080a02ffff or 0x816f00080a02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0085
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f0009-1301ffff

[PowerSupplyElementName] has been turned on. (Host Power)

Explanation: This message is for the use case when an implementation has detected a Power Unit that has been
Enabled.
May also be shown as 816f00091301ffff or 0x816f00091301ffff
Severity: Info
Alert Category: System - Power On
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0107
SNMP Trap ID: 24
Automatically notify Support: No
User response: No action; information only.

342

Replace the hard disk drive.

816f000d-0403ffff The Drive [StorageVolumeElementName] has been removed from unit

[PhysicalPackageElementName]. (Drive 3)
Explanation: This message is for the use case when an implementation has detected a Drive has been Removed.
May also be shown as 816f000d0403ffff or 0x816f000d0403ffff
Severity: Error
Alert Category: Critical - Hard Disk drive
Serviceable: Yes
CIM Information: Prefix: PLAT and ID: 0163
SNMP Trap ID: 5
Automatically notify Support: No
User response:
1.

Reseat hard disk drive n.(n = hard disk drive number). Wait 1 minute or more before reinstalling the drive.

Make sure that the disk firmware and RAID controller and backplane firmware are at the latest level.

Check the SAS cable.

Replace the hard disk drive.

344

System x3250 M4 Type 2583: Installation and Service Guide

816f000f-2201ffff 816f0021-2582ffff
816f000f-2201ffff The System [ComputerSystemElementName] has detected a POST Error deassertion. (ABR
Status)
Explanation: This message is for the use case when an implementation has detected that Post Error has deasserted.
May also be shown as 816f000f2201ffff or 0x816f000f2201ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0185
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only. Firmware Error :
816f0013-1701ffff

System [ComputerSystemElementName] has recovered from a diagnostic interrupt. (NMI State)

Explanation: This message is for the use case when an implementation has detected a recovery from a Front Panel
NMI / Diagnostic Interrupt
May also be shown as 816f00131701ffff or 0x816f00131701ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0223
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.
816f0021-2582ffff Fault condition removed on slot [PhysicalConnectorElementName] on system
[ComputerSystemElementName]. (All PCI Error)
Explanation: This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00212582ffff or 0x816f00212582ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0331
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only. One of PCI Error :

Appendix A. Integrated Management Module II (IMM2) error messages

345

816f0021-3001ffff 816f0108-0a01ffff
816f0021-3001ffff Fault condition removed on slot [PhysicalConnectorElementName] on system
[ComputerSystemElementName]. (PCI 1)
Explanation: This message is for the use case when an implementation has detected a Fault condition in a slot has
been removed.
May also be shown as 816f00213001ffff or 0x816f00213001ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0331
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only. PCI 2 :
816f0107-0301ffff

An Over-Temperature Condition has been removed on [ProcessorElementName]. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Over-Temperature Condition
has been Removed for Processor.
May also be shown as 816f01070301ffff or 0x816f01070301ffff
Severity: Info
Alert Category: Critical - Temperature
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0037
SNMP Trap ID: 0
Automatically notify Support: No
User response: No action; information only.
816f0108-0a01ffff

[PowerSupplyElementName] has returned to OK status. (Power Supply 1)

Explanation: This message is for the use case when an implementation has detected a Power Supply return to
normal operational status.
May also be shown as 816f01080a01ffff or 0x816f01080a01ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0087
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.

346

System x3250 M4 Type 2583: Installation and Service Guide

816f0108-0a02ffff 816f010c-2002ffff
816f0108-0a02ffff

[PowerSupplyElementName] has returned to OK status. (Power Supply 2)

Explanation: This message is for the use case when an implementation has detected a Power Supply return to
normal operational status.
May also be shown as 816f01080a02ffff or 0x816f01080a02ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0087
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.
816f010c-2001ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2001ffff or 0x816f010c2001ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0139
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f010c-2002ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2002ffff or 0x816f010c2002ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0139
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

347

816f010c-2003ffff 816f010c-2581ffff
816f010c-2003ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2003ffff or 0x816f010c2003ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0139
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f010c-2004ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2004ffff or 0x816f010c2004ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0139
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f010c-2581ffff Uncorrectable error recovery detected for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory uncorrectable error
recovery.
May also be shown as 816f010c2581ffff or 0x816f010c2581ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0139
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only. One of the DIMMs :

348

System x3250 M4 Type 2583: Installation and Service Guide

816f010d-0400ffff 816f010d-0402ffff
816f010d-0400ffff

The Drive [StorageVolumeElementName] has been enabled. (Drive 0)

Explanation: This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0400ffff or 0x816f010d0400ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0167
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f010d-0401ffff

The Drive [StorageVolumeElementName] has been enabled. (Drive 1)

Explanation: This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0401ffff or 0x816f010d0401ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0167
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f010d-0402ffff

The Drive [StorageVolumeElementName] has been enabled. (Drive 2)

Explanation: This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0402ffff or 0x816f010d0402ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0167
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

349

816f010d-0403ffff 816f0125-1d01ffff
816f010d-0403ffff

The Drive [StorageVolumeElementName] has been enabled. (Drive 3)

Explanation: This message is for the use case when an implementation has detected a Drive was Enabled.
May also be shown as 816f010d0403ffff or 0x816f010d0403ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0167
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f010f-2201ffff The System [ComputerSystemElementName] has recovered from a firmware hang. (Firmware
Error)
Explanation: This message is for the use case when an implementation has recovered from a System Firmware
Hang.
May also be shown as 816f010f2201ffff or 0x816f010f2201ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0187
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.
816f0125-1d01ffff

[ManagedElementName] detected as present. (Fan 1)

Explanation: This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251d01ffff or 0x816f01251d01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0390
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

350

System x3250 M4 Type 2583: Installation and Service Guide

816f0125-1d02ffff 816f0125-1d04ffff
816f0125-1d02ffff

[ManagedElementName] detected as present. (Fan 2)

Explanation: This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251d02ffff or 0x816f01251d02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0390
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f0125-1d03ffff

[ManagedElementName] detected as present. (Fan 3)

Explanation: This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251d03ffff or 0x816f01251d03ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0390
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f0125-1d04ffff

[ManagedElementName] detected as present. (Fan 4)

Explanation: This message is for the use case when an implementation has detected a Managed Element is now
Present.
May also be shown as 816f01251d04ffff or 0x816f01251d04ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0390
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

351

816f0207-0301ffff 816f020d-0401ffff
816f0207-0301ffff

[ProcessorElementName] has Recovered from FRB1/BIST condition. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor Recovered FRB1/BIST condition.
May also be shown as 816f02070301ffff or 0x816f02070301ffff
Severity: Info
Alert Category: Critical - CPU
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0045
SNMP Trap ID: 40
Automatically notify Support: No
User response: No action; information only.
816f020d-0400ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 0)
Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0400ffff or 0x816f020d0400ffff
Severity: Info
Alert Category: System - Predicted Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0169
SNMP Trap ID: 27
Automatically notify Support: No
User response: No action; information only.
816f020d-0401ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 1)
Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0401ffff or 0x816f020d0401ffff
Severity: Info
Alert Category: System - Predicted Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0169
SNMP Trap ID: 27
Automatically notify Support: No
User response: No action; information only.

352

System x3250 M4 Type 2583: Installation and Service Guide

816f020d-0402ffff 816f0308-0a01ffff
816f020d-0402ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 2)
Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0402ffff or 0x816f020d0402ffff
Severity: Info
Alert Category: System - Predicted Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0169
SNMP Trap ID: 27
Automatically notify Support: No
User response: No action; information only.
816f020d-0403ffff Failure no longer Predicted on drive [StorageVolumeElementName] for array
[ComputerSystemElementName]. (Drive 3)
Explanation: This message is for the use case when an implementation has detected an Array Failure is no longer
Predicted.
May also be shown as 816f020d0403ffff or 0x816f020d0403ffff
Severity: Info
Alert Category: System - Predicted Failure
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0169
SNMP Trap ID: 27
Automatically notify Support: No
User response: No action; information only.
816f0308-0a01ffff

[PowerSupplyElementName] has returned to a Normal Input State. (Power Supply 1)

Explanation: This message is for the use case when an implementation has detected a Power Supply that has input
that has returned to normal.
May also be shown as 816f03080a01ffff or 0x816f03080a01ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0099
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

353

816f0308-0a02ffff 816f030c-2002ffff
816f0308-0a02ffff

[PowerSupplyElementName] has returned to a Normal Input State. (Power Supply 2)

Explanation: This message is for the use case when an implementation has detected a Power Supply that has input
that has returned to normal.
May also be shown as 816f03080a02ffff or 0x816f03080a02ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0099
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f030c-2001ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has
recovered. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure
recovery.
May also be shown as 816f030c2001ffff or 0x816f030c2001ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0137
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f030c-2002ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has
recovered. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure
recovery.
May also be shown as 816f030c2002ffff or 0x816f030c2002ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0137
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.

354

System x3250 M4 Type 2583: Installation and Service Guide

816f030c-2003ffff 816f0313-1701ffff
816f030c-2003ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has
recovered. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure
recovery.
May also be shown as 816f030c2003ffff or 0x816f030c2003ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0137
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f030c-2004ffff Scrub Failure for [PhysicalMemoryElementName] on Subsystem [MemoryElementName]has
recovered. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory Scrub failure
recovery.
May also be shown as 816f030c2004ffff or 0x816f030c2004ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0137
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f0313-1701ffff

System [ComputerSystemElementName] has recovered from an NMI. (NMI State)

Explanation: This message is for the use case when an implementation has detected a Software NMI has been
Recovered from.
May also be shown as 816f03131701ffff or 0x816f03131701ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0230
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

355

816f040c-2001ffff 816f040c-2003ffff
816f040c-2001ffff

[PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 1)

Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2001ffff or 0x816f040c2001ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0130
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f040c-2002ffff

[PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 2)

Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2002ffff or 0x816f040c2002ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0130
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f040c-2003ffff

[PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 3)

Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2003ffff or 0x816f040c2003ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0130
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

356

System x3250 M4 Type 2583: Installation and Service Guide

816f040c-2004ffff 816f0413-2582ffff
816f040c-2004ffff

[PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (DIMM 4)

Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2004ffff or 0x816f040c2004ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0130
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f040c-2581ffff

[PhysicalMemoryElementName] Enabled on Subsystem [MemoryElementName]. (All DIMMS)

Explanation: This message is for the use case when an implementation has detected that Memory has been Enabled.
May also be shown as 816f040c2581ffff or 0x816f040c2581ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0130
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only. One of the DIMMs :
816f0413-2582ffff

A PCI PERR recovery has occurred on system [ComputerSystemElementName]. (PCIs)

Explanation: This message is for the use case when an implementation has detected a PCI PERR recovered.
May also be shown as 816f04132582ffff or 0x816f04132582ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0233
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

357

816f0507-0301ffff 816f050c-2002ffff
816f0507-0301ffff

[ProcessorElementName] has Recovered from a Configuration Mismatch. (CPU 1)

Explanation: This message is for the use case when an implementation has Recovered from a Processor
Configuration Mismatch.
May also be shown as 816f05070301ffff or 0x816f05070301ffff
Severity: Info
Alert Category: Critical - CPU
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0063
SNMP Trap ID: 40
Automatically notify Support: No
User response: No action; information only.
816f050c-2001ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2001ffff or 0x816f050c2001ffff
Severity: Info
Alert Category: Warning - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0145
SNMP Trap ID: 43
Automatically notify Support: No
User response: No action; information only.
816f050c-2002ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2002ffff or 0x816f050c2002ffff
Severity: Info
Alert Category: Warning - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0145
SNMP Trap ID: 43
Automatically notify Support: No
User response: No action; information only.

358

System x3250 M4 Type 2583: Installation and Service Guide

816f050c-2003ffff 816f050c-2581ffff
816f050c-2003ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2003ffff or 0x816f050c2003ffff
Severity: Info
Alert Category: Warning - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0145
SNMP Trap ID: 43
Automatically notify Support: No
User response: No action; information only.
816f050c-2004ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2004ffff or 0x816f050c2004ffff
Severity: Info
Alert Category: Warning - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0145
SNMP Trap ID: 43
Automatically notify Support: No
User response: No action; information only.
816f050c-2581ffff Memory Logging Limit Removed for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected that the Memory Logging Limit
has been Removed.
May also be shown as 816f050c2581ffff or 0x816f050c2581ffff
Severity: Info
Alert Category: Warning - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0145
SNMP Trap ID: 43
Automatically notify Support: No
User response: No action; information only. One of the DIMMs :

Appendix A. Integrated Management Module II (IMM2) error messages

359

816f050d-0400ffff 816f050d-0402ffff
816f050d-0400ffff

Critical Array [ComputerSystemElementName] has deasserted. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has
deasserted.
May also be shown as 816f050d0400ffff or 0x816f050d0400ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0175
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f050d-0401ffff

Critical Array [ComputerSystemElementName] has deasserted. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has
deasserted.
May also be shown as 816f050d0401ffff or 0x816f050d0401ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0175
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f050d-0402ffff

Critical Array [ComputerSystemElementName] has deasserted. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has
deasserted.
May also be shown as 816f050d0402ffff or 0x816f050d0402ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0175
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.

360

System x3250 M4 Type 2583: Installation and Service Guide

816f050d-0403ffff 816f0608-0a01ffff
816f050d-0403ffff

Critical Array [ComputerSystemElementName] has deasserted. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that an Critiacal Array has
deasserted.
May also be shown as 816f050d0403ffff or 0x816f050d0403ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0175
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f0607-0301ffff An SM BIOS Uncorrectable CPU complex error for [ProcessorElementName] has deasserted.
(CPU 1)
Explanation: This message is for the use case when an SM BIOS Uncorrectable CPU complex error has deasserted.
May also be shown as 816f06070301ffff or 0x816f06070301ffff
Severity: Info
Alert Category: Critical - CPU
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0817
SNMP Trap ID: 40
Automatically notify Support: No
User response: No action; information only.
816f0608-0a01ffff

[PowerSupplyElementName] Configuration is OK. (Power Supply 1)

Explanation: This message is for the use case when an implementation when a Power Supply configuration is OK.
May also be shown as 816f06080a01ffff or 0x816f06080a01ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0105
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

361

816f0608-0a02ffff 816f060d-0401ffff
816f0608-0a02ffff

[PowerSupplyElementName] Configuration is OK. (Power Supply 2)

Explanation: This message is for the use case when an implementation when a Power Supply configuration is OK.
May also be shown as 816f06080a02ffff or 0x816f06080a02ffff
Severity: Info
Alert Category: Critical - Power
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0105
SNMP Trap ID: 4
Automatically notify Support: No
User response: No action; information only.
816f060d-0400ffff

Array in system [ComputerSystemElementName] has been restored. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0400ffff or 0x816f060d0400ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0177
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f060d-0401ffff

Array in system [ComputerSystemElementName] has been restored. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0401ffff or 0x816f060d0401ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0177
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.

362

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816f060d-0402ffff 816f070c-2001ffff
816f060d-0402ffff

Array in system [ComputerSystemElementName] has been restored. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0402ffff or 0x816f060d0402ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0177
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f060d-0403ffff

Array in system [ComputerSystemElementName] has been restored. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that a Failed Array has been
Restored.
May also be shown as 816f060d0403ffff or 0x816f060d0403ffff
Severity: Info
Alert Category: Critical - Hard Disk drive
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0177
SNMP Trap ID: 5
Automatically notify Support: No
User response: No action; information only.
816f070c-2001ffff Configuration error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has deasserted. (DIMM 1)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2001ffff or 0x816f070c2001ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0127
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

363

816f070c-2002ffff 816f070c-2004ffff
816f070c-2002ffff Configuration error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has deasserted. (DIMM 2)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2002ffff or 0x816f070c2002ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0127
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f070c-2003ffff Configuration error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has deasserted. (DIMM 3)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2003ffff or 0x816f070c2003ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0127
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.
816f070c-2004ffff Configuration error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has deasserted. (DIMM 4)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2004ffff or 0x816f070c2004ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0127
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only.

364

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816f070c-2581ffff 816f070d-0401ffff
816f070c-2581ffff Configuration error for [PhysicalMemoryElementName] on Subsystem
[MemoryElementName]has deasserted. (All DIMMS)
Explanation: This message is for the use case when an implementation has detected a Memory DIMM configuration
error has deasserted.
May also be shown as 816f070c2581ffff or 0x816f070c2581ffff
Severity: Info
Alert Category: Critical - Memory
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0127
SNMP Trap ID: 41
Automatically notify Support: No
User response: No action; information only. One of the DIMMs :
816f070d-0400ffff

Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 0)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0400ffff or 0x816f070d0400ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0179
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f070d-0401ffff

Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 1)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0401ffff or 0x816f070d0401ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0179
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

365

816f070d-0402ffff 816f0807-0301ffff
816f070d-0402ffff

Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 2)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0402ffff or 0x816f070d0402ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0179
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f070d-0403ffff

Rebuild completed for Array in system [ComputerSystemElementName]. (Drive 3)

Explanation: This message is for the use case when an implementation has detected that an Array Rebuild has
Completed.
May also be shown as 816f070d0403ffff or 0x816f070d0403ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0179
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.
816f0807-0301ffff

[ProcessorElementName] has been Enabled. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor has been Enabled.
May also be shown as 816f08070301ffff or 0x816f08070301ffff
Severity: Info
Alert Category: System - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0060
SNMP Trap ID:
Automatically notify Support: No
User response: No action; information only.

366

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816f0813-0301ffff 816f0813-2582ffff
816f0813-0301ffff

System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (CPUs)

Explanation: This message is for the use case when an implementation has detected a that a system has recovered
from a Bus Uncorrectable Error.
May also be shown as 816f08130301ffff or 0x816f08130301ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0241
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.
816f0813-2581ffff System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error.
(DIMMs)
Explanation: This message is for the use case when an implementation has detected a that a system has recovered
from a Bus Uncorrectable Error.
May also be shown as 816f08132581ffff or 0x816f08132581ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0241
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.
816f0813-2582ffff

System [ComputerSystemElementName]has recovered from an Uncorrectable Bus Error. (PCIs)

Explanation: This message is for the use case when an implementation has detected a that a system has recovered
from a Bus Uncorrectable Error.
May also be shown as 816f08132582ffff or 0x816f08132582ffff
Severity: Info
Alert Category: Critical - Other
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0241
SNMP Trap ID: 50
Automatically notify Support: No
User response: No action; information only.

Appendix A. Integrated Management Module II (IMM2) error messages

367

816f0a07-0301ffff
816f0a07-0301ffff

The Processor [ProcessorElementName] is no longer operating in a Degraded State. (CPU 1)

Explanation: This message is for the use case when an implementation has detected a Processor is no longer
running in the Degraded state.
May also be shown as 816f0a070301ffff or 0x816f0a070301ffff
Severity: Info
Alert Category: Warning - CPU
Serviceable: No
CIM Information: Prefix: PLAT and ID: 0039
SNMP Trap ID: 42
Automatically notify Support: No
User response: No action; information only.

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Appendix B. UEFI (POST) error codes

This section details the UEFI (POST) error codes.
UEFI (POST) diagnostic error codes can be generated when the server starts up or
while the server is running. UEFI (POST) codes are logged in the IMM2 event log
in the server.
For each event code, the following fields are displayed:
Event identifier
An identifier that uniquely identifies an event.
Event description
The logged message string that appears for an event.
Explanation
Additional information to explain why the event occurred.
Severity
An indication of the level of concern for the condition. The severity is
abbreviated in the event log to the first character. The following severities
can be displayed:
Table 36. Event severity levels
Severity

Description

Informational

An informational message is something that was recorded for

audit purposes, usually a user action or a change of states that is
normal behavior.

Warning

A warning is not as severe as an error, but if possible, the

condition should be corrected before it becomes an error. It
might also be a condition that requires additional monitoring or
maintenance.

Error

An error typically indicates a failure or critical condition that

impairs service or an expected function.

User response
Indicate the actions that you should take to resolve the event.
Perform the steps listed in this section in the order shown until the
problem is solved. After you perform all of the actions that are described
in this field, if you cannot solve the problem, contact IBM support.
The following is the list of the UEFI (POST) error codes and suggested actions to
correct the detected problems.

Copyright IBM Corp. 2014

369

I.11002 I.18007
I.11002

[I.11002] A processor mismatch has been detected between one or more processors in the system.

Explanation: One or More Mismatched Processors Detected

Severity: Error
User response: Complete the following steps:
1.

This message could occur with messages about other Processor configuration problems. Resolve those messages
first.
If the problem persists, ensure that matching processors are installed (i.e., matching option part numbers, etc)

2.
3.

Verify that the Processors are installed in the correct sockets according to the service information for this
product. If not, correct that problem.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace mismatching processor. Inspect Processor socket and replace the system
board first if socket is damaged.

I.1100A

[I.1100A] A processor microcode update failed.

Explanation: Processor Microcode Failed to Load

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the Processor.

I.18005

[I.18005] A discrepancy has been detected in the number of cores reported by one or more processor
packages within the system.

Explanation: Processors have mismatched number of cores

Severity: Error
User response: Complete the following steps:
1.

If this is a newly installed option, ensure that matching Processors are installed in the correct Processor sockets
according to the service information for this product.
Check IBM support site for an applicable service bulletin that applies to this Processor error.

2.
3.

(Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if
socket is damaged.

I.18007

[I.18007] A power segment mismatch has been detected for one or more processor packages.

Explanation: Processors have mismatched Power Segments

Severity: Error
User response: Complete the following steps:
1.

Processors installed do not have the same power requirements

Ensure that all Processors have matching power requirements (such as 65, 95, or 130 Watts)

If power requirements match, check IBM support site for an applicable service bulletin or firmware update that
applies to this Processor error.

(Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if
socket is damaged

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System x3250 M4 Type 2583: Installation and Service Guide

I.18008 I.1800C
I.18008

[I.18008] Currently, there is no additional information for this event.

Explanation: Processors have mismatched Internal DDR3 Frequency

Severity: Error
User response: Complete the following steps:
1.

Verify that matching DIMMs are installed in the correct population sequence, according to the service
information for this product. Correct any configuration issues found.

(Trained Service technician only) Replace associated Processor. Inspect Processor socket and replace the system
board first if socket is damaged

I.18009

[I.18009] A core speed mismatch has been detected for one or more processor packages.

Explanation: Processors have mismatched Core Speed

Severity: Error
User response: Complete the following steps:
1.

Verify that matching processors are installed in the correct processor sockets according to the service information
for this product. Correct any mismatch issues found.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace Processor. Inspect Processor socket and replace the system board first if
socket is damaged.

I.1800B

[I.1800B] A cache size mismatch has been detected for one or more processor packages.

Explanation: Processors have one or more cache levels with mismatched size
Severity: Error
User response: Complete the following steps:
1.

Verify that matching processors are installed in the correct processor sockets according to the service information
for this product. Correct any mismatch found.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

I.1800C

[I.1800C] A cache type mismatch has been detected for one or more processor packages.

Explanation: Processors have one or more cache levels with mismatched type
Severity: Error
User response: Complete the following steps:
1.

Verify that matching Processors are installed in the correct Processor sockets according to the service information
for this product.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

Appendix B. UEFI (POST) error codes

371

I.1800D I.18010
I.1800D

[I.1800D] A cache associativity mismatch has been detected for one or more processor packages.

Explanation: Processors have one or more cache levels with mismatched associativity
Severity: Error
User response: Complete the following steps:
1.

Verify that matching Processors are installed in the correct Processor sockets according to the service information
for this product.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

I.1800E

[I.1800E] A processor model mismatch has been detected for one or more processor packages.

Explanation: Processors have mismatched Model Number

Severity: Error
User response: Complete the following steps:
1.

Verify that matching Processors are installed in the correct Processor sockets according to the service information
for this product.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

I.1800F

[I.1800F] A processor family mismatch has been detected for one or more processor packages.

Explanation: Processors have mismatched Family

Severity: Error
User response: Complete the following steps:
1.

Verify that matching Processors are installed in the correct Processor sockets according to the service information
for this product

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

I.18010

[I.18010] A processor stepping mismatch has been detected for one or more processor packages.

Explanation: Processors of the same model have mismatched Stepping ID

Severity: Error
User response: Complete the following steps:
1.

Verify that matching Processors are installed in the correct Processor sockets according to the service information
for this product.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the system board.

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I.2018002 I.3818003
I.2018002

[I.2018002] The device found at Bus % Device % Function % could not be configured due to
resource constraints. The Vendor ID for the device is % and the Device ID is %.

Explanation: OUT_OF_RESOURCES (PCI Option ROM)

Severity: Info
User response: Complete the following steps:
1.

If this PCIe device and/or any attached cables were recently installed, moved, serviced or upgraded, reseat
adapter and any attached cables.

Check IBM support site for any applicable service bulletin or UEFI or adapter firmware update that applies to
this error. NOTE: It may be necessary to disable unused option ROMs from UEFI F1 setup or ASU or using
adapter manufacturer utilities so that adapter firmware can be updated.

3.
4.

Move card to a different slot. If slot not available or error re-occurs, replace adapter.
(Trained Service technician only) If adapter was moved to a different slot and error did not re-occur, verify that
this is not a system limitation and then replace the system board. Also, if this is not the initial installation and the
error persists after adapter replacement, replace system board.

I.3818001

[I.3818001] The firmware image capsule signature for the currently booted flash bank is invalid.

Explanation: Current Bank CRTM Capsule Update Signature Invalid

Severity: Info
User response: Complete the following steps:
1.

Reboot system. Will come up on backup UEFI image. Reflash the primary UEFI image.

If error does not persist no additional recovery action is required.

If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.

I.3818002

[I.3818002] The firmware image capsule signature for the non-booted flash bank is invalid.

Explanation: Opposite Bank CRTM Capsule Update Signature Invalid

Severity: Info
User response: Complete the following steps:
1.

Reflash backup UEFI image.

If error does not persist no additional recovery action is required.

If error persists, or boot is unsuccessful, (Trained service technician only) Replace the system board.

I.3818003

[I.3818003] The CRTM flash driver could not lock the secure flash region.

Explanation: CRTM Could not lock secure flash region

Severity: Info
User response: Complete the following steps:
1.
2.
3.

If system failed to boot successfully, DC cycle system.

If system boots to F1 setup, flash UEFI image and reset bank to primary (if required). If system boots without
error, recovery is complete and no additional action is required.
If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board.

Appendix B. UEFI (POST) error codes

373

I.58015 S.1100B
I.58015

[I.58015] Memory spare copy initiated.

Explanation: Spare Copy Started

Severity: Info
User response: Complete the following steps:
1.

No user required for this event. This is for informational purposes only.

I.580A4

[I.580A4] Memory population change detected.

Explanation: DIMM Population Change Detected

Severity: Info
User response: Complete the following steps:
1.

Check system event log for uncorrected DIMM failures and replace those DIMMs.

I.580A5

[I.580A5] Mirror Fail-over complete. DIMM number % has failed over to to the mirrored copy.

Explanation: DIMM Mirror Fail-over Detected

Severity: Info
User response: Complete the following steps:
1.

Check the system-event log for uncorrected DIMM failures and replace those DIMMs.

I.580A6

[I.580A6] Memory spare copy has completed successfully.

Explanation: Spare Copy Complete

Severity: Info
User response: Complete the following steps:
1.

Check system log for related DIMM failures and replace those DIMMs.

S.1100B

[S.1100B] CATERR(IERR) has asserted on processor %.

Explanation: Processor CATERR(IERR) has asserted

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this Processor error.

(Trained Service technician only) Replace the Processor.

374

System x3250 M4 Type 2583: Installation and Service Guide

S.1100C S.2011001
S.1100C

[S.1100C] An uncorrectable error has been detected on processor %.

Explanation: Uncorrectable processor error detected

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

Reboot system. If problem persists escalate to the next level of supprt.

S.2011000

[S.2011000] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID
for the device is % and the Device ID is %.

Explanation: PCI PERR Detected

Severity: Error
User response: Complete the following steps:
1.

If this node and/or any attached cables were recently installed, moved, serviced or upgraded, a. Reseat Adapter
and any attached cables. b. Reload Device Driver c. If device is not recognized, reconfiguring slot to Gen1 or
Gen2 may be required. Gen1/Gen2 settings can be configured via F1 Setup -> System Settings -> Devices and I/O
Ports -> PCIe Gen1/Gen2/Gen3 Speed Selection, or the ASU Utility.

Check IBM support site for an applicable device driver, firmware update, revision of service information for this
product or other information that applies to this error. Load new device driver and any required firmware
updates.

If problem persists, then remove Adapter Card. If system reboots successfully without the adapter, replace that
card.

(Trained Service technician only) Replace the processor.

S.2011001

[S.2011001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID
for the device is % and the Device ID is %.

Explanation: PCI SERR Detected

Severity: Error
User response: Complete the following steps:
1.

If problem persists, then remove Adapter Card. If system reboots successfully without the adapter, replace that
card.

(Trained Service technician only) Replace the processor.

Appendix B. UEFI (POST) error codes

375

S.2018001 S.3040007
S.2018001

[S.2018001] An Uncorrected PCIe Error has Occurred at Bus % Device % Function %. The Vendor ID
for the device is % and the Device ID is %.

Explanation: PCIe Uncorrected Error Detected

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable device driver, firmware update, version of service information for this
product or other information that applies to this error. Load new device driver and any required firmware
updates.

If problem persists, then remove Adapter Card. If system reboots successfully without the adapter, replace that
card.

Trained Service technician only) Replace the processor.

S.3020007

[S.3020007] A firmware fault has been detected in the UEFI image.

Explanation: Internal UEFI Firmware Fault Detected, System halted

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

Reflash UEFI image.

(Trained service technician only) Replace the system board.

S.3030007

[S.3030007] A firmware fault has been detected in the UEFI image.

Explanation: Internal UEFI Firmware Fault Detected, System halted

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

Reflash UEFI image.

(Trained service technician only) Replace the system board.

S.3040007

[S.3040007] A firmware fault has been detected in the UEFI image.

Explanation: Internal UEFI Firmware Fault Detected, System halted

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

Reflash UEFI image.

(Trained service technician only) Replace the system board.

376

System x3250 M4 Type 2583: Installation and Service Guide

S.3818004

[S.3818004] The CRTM flash driver could not successfully flash the staging area. A failure occurred.

Explanation: CRTM Update Failed

Severity: Error
User response: Complete the following steps:
1.

Continue booting sytem. If system does not reset, manually reset the system.

If the error is not reported on the subsequent boot, no additional recovery action is required.

If the error persists, continue booting system and reflash UEFI image.

(Trained service technician only) Replace the system board.

Appendix B. UEFI (POST) error codes

377

S.3818007 S.51006
S.3818007

[S.3818007] The firmware image capsules for both flash banks could not be verified.

Explanation: CRTM image capsule could not be verified

Severity: Error
User response: Complete the following steps:
If system failed to boot successfully, DC cycle system.

1.
2.

If system boots to F1 steup, flash UEFI image and reset bank to primary (if required). If system boots without
error, recovery is complete and no additional action is required.
If system fails to boot, or if flash attempt fails, (Trained service technician only) Replace the system board.

S.51003

[S.51003] An uncorrectable memory error was detected in DIMM slot % on rank %.

Explanation: [S.51003] An uncorrectable memory error was detected on processor % channel %. The failing DIMM
within the channel could not be determined.
[S.51003] An uncorrectable memory error has been detected during POST.Fatal Memory Error Occurred
Severity: Error
User response: Complete the following steps:
1.

If the node has recently been installed, moved, serviced, or upgraded, verify that the DIMM is properly seated
and visually verify that there is no foreign material in any DIMM connector on that memory channel. If either of
these conditions is found, correct and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4
event denoting detected change in DIMM population that could be related to this problem.)

If no problem is observed on the DIMM connectors or the problem persists, replace the DIMM identified by
LightPath and/or event log entry.

If problem re-occurs on the same DIMM connector, replace the other DIMMs on the same memory channel.

Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error.

(Trained Service technician only) If problem re-occurs on the same DIMM connector, inspect connector for
damage. If found, replace system board.

(Trained Service technician only) Replace affected Processor.

(Trained Service technician only) Replace system board.

S.51006

[S.51006] A memory mismatch has been detected. Please verify that the memory configuration is
valid.

Explanation: One or More Mismatched DIMMs Detected

Severity: Error
User response: Complete the following steps:
1.

Could follow an uncorrectable memory error or failed memory test. Check log and service that event first.
DIMMs disabled by other errors or actions could cause this event.

Verify that the DIMMs are installed in the correct population sequence, according to the service information for
this product.

Disable memory mirroring and sparing. If this action eliminates the mismatch, check IBM Support site for
information related to this problem.

Reflash UEFI firmware.

Replace DIMM

(Trained Service technician only) Replace Processor.

378

System x3250 M4 Type 2583: Installation and Service Guide

S.51009 S.58008
S.51009

[S.51009] No system memory has been detected.

Explanation: No Memory Detected

Severity: Error
User response: Complete the following steps:
1.

Make sure that one or more DIMMs are installed in the server.

If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM
connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).

Re-Install all DIMMs verifying the correct population sequence, according to the service information for this
product.

(Trained service technician only) Replace the processor.

(Trained service technician only) Replace the system board.

S.5100A

[S.5100A] Memory is present within the system but could not be configured. Please verify that the
memory configuration is valid.

Explanation: No Usable Memory Detected

Severity: Error
User response: Complete the following steps:
1.

Make sure that one or more DIMMs are installed in the server.

If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, verify that all DIMM
connectors are enabled using the Setup utility or the Advanced Settings Utility (ASU).

Reseat all DIMMs ensuring that DIMMs are installed in the correct population sequence, according to the service
information for this product.

Clear CMOS memory. Note that all firmware settings will revert to the defaults.

Reflash UEFI firmware.

(Trained service technician only) Replace the processor.

(Trained service technician only) Replace the system board.

S.58008

[S.58008] A DIMM has failed the POST memory test.

Explanation: DIMM Failed Memory Test

Severity: Error
User response: Complete the following steps:
1.
2.

3.
4.

You must AC-cycle the system to re-enable affected DIMM connector or re-enable manually using F1 setup
If the node has been recently installed, serviced, moved, or upgraded, check to ensure that DIMMs are firmly
seated and that no foreign material can be seen in the DIMM connector. If either condition is observed, correct
and retry with the same DIMM. (Note: Event Log may contain a recent 00580A4 event denoting detected change
in DIMM population that could be related to this problem.)
If problem persists, replace the DIMM identified by LightPath and/or event log entry.
If problem re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel across
channels one at a time to a different memory channel or Processor. (check service information for this
product/Install guide for population requirements for sparing/paring modes). If problem follows a moved DIMM
to a different memory channel, replace that DIMM.

Check IBM support site for an applicable service bulletin or firmware update that applies to this memory error.

(Trained service technician only) If problem stays with the original DIMM connector, re-inspect DIMM connector
for foreign material and remove, if found. If connector is damaged, replace system board.

(Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or
mis-aligned pins. If damage is found, or this is an upgrade Processor, replace system board. If there are multiple
Processors, swap Processors to move affected Procesor to another Processor socket and retry. If problem follows
the affected Processor (or there is only one Processor), replace the affected Processor.

(Trained Service technician only) Replace the system board.

Appendix B. UEFI (POST) error codes

379

S.68005 W.3818005
S.68005

[S.68005] An error has been detected by the the IIO core logic on Bus %. The Global Fatal Error
Status register contains %. The Global Non-Fatal Error Status register contains %. Please check error
logs for the presence of additional downstream device error data.

Explanation: Critical IOH-PCI Error

Severity: Error
User response: Complete the following steps:
Check log for a separate error for an associated PCIe device and service that error.

1.
2.

Check IBM support site for an applicable service bulletin or firmware update for the system or adapter that
applies to this error.
(Trained Service technician only) Replace the system board.

W.11004

[W.11004] A processor within the system has failed the BIST.

Explanation: Processor Self Test Failure Detected

Severity: Error
User response: Complete the following steps:
1.

If the Processor or firmware was just updated, check IBM support site for an applicable service bulletin or
firmware update that applies to this Processor error.

(Trained service technician only) If there are multiple Processors, swap Processors to move affected Processor to
another Processor socket and retry. If problem follows the affected Processor, or this is a single Processor system,
replace the Processor. Inspect Processor socket on each Processor removal and replace system board first if
damaged or mis-aligned pins are found.

(Trained Service technician only) Replace the system board.

W.3818000

[W.3818000] TPM communication failure

Explanation: TPM communication failure.

Severity: Warning
User response: Complete the following steps:
1. (Trained service technician only)Replace the system board
W.3818005

[W.3818005] The CRTM flash driver could not successfully flash the staging area. The update was
aborted

Explanation: CRTM Update Aborted

Severity: Warning
User response: Complete the following steps:
1.

Continue booting system. If system does not reset, manually reset the system.

If the error is not reported on the subsequent boot, no additional recovery action is required.

If the event persists, continue booting system and reflash UEFI image.

(Trained service technician only) Replace the system board.

380

System x3250 M4 Type 2583: Installation and Service Guide

W.50001 W.58001
W.50001

[W.50001] A DIMM has been disabled due to an error detected during POST.

Explanation: DIMM Disabled

Severity: Info
User response: Complete the following steps:
1.
2.

If the DIMM was disabled because of a memory fault, follow the procedure for that event.
If no memory fault is recorded in the logs and no DIMM connector error LEDs are lit, re-enable the DIMM
through the Setup utility or the Advanced Settings Utility (ASU).

If problem persists, Power cycle the node from management console.

Reset IMM to default settings.

Reset UEFI to default settings.

Reflash IMM and UEFI firmware.

(Trained Service technician only) Replace system board.

W.58001

[W.58001] The PFA Threshold limit (correctable error logging limit) has been exceeded on DIMM
number % at address %. MC5 Status contains % and MC5 Misc contains %.

Explanation: DIMM PFA Threshold Exceeded

Severity: Error
User response: Complete the following steps:
1.

Check IBM support site for an applicable firmware update that applies to this memory error. The release notes
will list the known problems the update addresses.

If the previous steps do not resolve the problem, at the next maintenance opportunity, replace the affected DIMM
(as indicated by LightPath and/or failure log entry).

If PFA re-occurs on the same DIMM connector, swap the other DIMMs on the same memory channel one at a
time to a different memory channel or Processor. (check service information for this product/Install guide for
population requirements for sparing/paring modes). If PFA follows a moved DIMM to any DIMM connector on
the different memory channel, replace the moved DIMM.

Check IBM support site for an applicable Service Bulletins (Service bulletins) that applies to this memory error.
(Link to IBM support service bulletins)

(Trained service technician only) If problem continues to re-occur on the same DIMM connector, inspect DIMM
connector for foreign material and remove, if found. If connector is damaged, replace system board.

(Trained service technician only) Remove affected Processor and inspect Processor socket pins for damaged or
mis-aligned pins. If damage is found or Processor is an upgrade part, replace system board.

(Trained Service technician only) Replace affected processor.

(Trained Service technician only) Replace system board.

Appendix B. UEFI (POST) error codes

381

W.58007 W.68002
W.58007

[W.58007] Invalid memory configuration (Unsupported DIMM Population) detected. Please verify
memory configuration is valid.

Explanation: Unsupported DIMM Population

Severity: Error
User response: Complete the following steps:
Ensure that the DIMM are populated according to the guidelines in the service information for this product.

W.580A1

[W.580A1] Invalid memory configuration for Mirror Mode. Please correct memory configuration.

Explanation: Unsupported DIMM Population for Mirror Mode

Severity: Error
User response: Complete the following steps:
If a DIMM connector error LED is lit, resolve the failure.

1.
2.

Make sure that the DIMM connectors are correctly populated for mirroring mode, according to the service
information for this product.

W.580A2

[W.580A2] Invalid memory configuration for Sparing Mode. Please correct memory configuration.

Explanation: Unsupported DIMM Population for Spare Mode

Severity: Error
User response: Complete the following steps:
1.

Make sure that the DIMM connectors are correctly populated for sparing mode, according to the service
information for this product.

W.580A3

[W.580A3] Invalid memory configuration for Lock-Step Mode. Please correct memory configuration.

Explanation: Unsupported DIMM Population for Lockstep Mode

Severity: Warning
User response: Complete the following steps:
1.

Make sure that the DIMM connectors are correctly populated for lock-step mode, according to the service
information for this product.

W.68002

[W.68002] A CMOS battery error has been detected

Explanation: CMOS Battery Fault

Severity: Error
User response: Complete the following steps:
1.

If the system was recently Installed, Moved, or Serviced, makesure the batter is properly seated.

Check IBM support site for an applicable service bulletin or firmware update that applies to this error.

Replace CMOS Battery

(Trained Service technician only) Replace the system board.

382

System x3250 M4 Type 2583: Installation and Service Guide

Appendix C. DSA diagnostic test results

After running the DSA diagnostic tests, use this information to resolve any issues
that were found.

DSA Broadcom network test results

The following messages can result when you run the Broadcom network test.
405-000-000

BRCM:TestControlRegisters Test Passed

Explanation: The test passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

405-001-000

BRCM:TestMIIRegisters Test Passed

Explanation: The test passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

387

405-806-000 405-900-000
405-806-000

BRCM:TestLoopbackPhysical Test Aborted

Explanation: Loopback testing at the physical layer was canceled.

Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

405-807-000

BRCM:TestLEDs Test Aborted

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

389

405-903-000 405-904-000
405-903-000

BRCM:TestInternalMemory Test Failed

Explanation: A failure was detected while testing internal memory.

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

397

218-902-000 218-903-000
218-902-000

Brocade:SerdesLoopbackTest Failed

Explanation: A failure was detected during the Loopback test.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

218-903-000

Brocade:PCILoopbackTest Failed

Explanation: A failure was detected during the Loopback test.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

398

System x3250 M4 Type 2583: Installation and Service Guide

218-904-000 218-905-000
218-904-000

Brocade:ExternalEthLoopbackTest Failed

Explanation: A failure was detected during the Loopback test.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check or replace SFP/cable.
2. Rerun the test.
3. Verify whether the firmware is at proper level.
4. Rerun the test.
5. If the problem remains, contact your IBM technical-support representative.
Related Links:
v

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

180-801-000

Check-point Panel Test Aborted

Explanation: Check-point Panel Test Aborted. BMC is unable to verify that the operator information panel cable is
connected.
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Inspect and reseat operator information panel cable at both ends.
2. Verify that the Baseboard Management Controller (BMC) is working.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.

400

System x3250 M4 Type 2583: Installation and Service Guide

180-901-000 089-000-000
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

180-901-000

Check-point Panel Test Failed

Explanation: Check-point Panel Test Failed. Operator reported incorrect display.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check the operator information panel cabling for loose or broken connections at both ends or damage to the
cable.
2. Replace the information panel cable if damage is present.
3. Run the test again.
4. Replace the operator information panel assembly.
5. Run the test again.
6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA CPU stress test results

The following messages can result when you run the CPU stress test.
089-000-000

CPU Stress Test Passed

Explanation: CPU Stress Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

401

089-801-000 089-802-000
089-801-000

CPU Stress Test Aborted

Explanation: CPU Stress Test Aborted. Internal Program Error.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component. The latest level firmware for this
component can be found in reference to this system type at the IBM Support website.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

089-802-000

CPU Stress Test Aborted

Explanation: CPU Stress Test Aborted. System resource unavailability error.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

402

System x3250 M4 Type 2583: Installation and Service Guide

089-803-000 089-901-000
089-803-000

CPU Stress Test Aborted

Explanation: CPU Stress Test Aborted. Memory size is insufficient to run the test. At least 1GB is required.
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

089-804-000

CPU Stress Test Aborted

Explanation: CPU Stress Test Aborted. User pressed Ctrl-C.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

089-901-000

CPU Stress Test Failed

Explanation: CPU Stress Test Failed.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. If the system has stopped responding, turn off and restart the system and then run the test again.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. Check system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If the system has stopped responding, turn off and restart the system and then run the test again.
7. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

403

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

405

516-900-000 516-901-000
516-900-000

ELXUCNA: NIC MAC LoopBackTest Failed

Explanation: A failure was detected during the loopback test at the MAC layer.
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

516-901-000

ELXUCNA: NIC PHY LoopBackTest Failed

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

406

System x3250 M4 Type 2583: Installation and Service Guide

516-902-000 401-000-000
516-902-000

ELXUCNA: ELXUCNA: NIC LED(Beacon)Test Failed

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA EXA port ping test results

The following messages can result when you run the EXA port ping test.
401-000-000

EXA Port Ping Test Passed

Explanation: EXA Port Ping Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

EXA Port Ping Test Failed

Explanation: EXA Port Ping Test Failed.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Remove power cables, wait for 45 seconds, reconnect and rerun the test.
2. Make sure that the scalability cable connections are as per specification.
3. Check scalability cables for loose connections.
4. Replace the scalability cable(s) for specified port(s).
5. If the problem remains, contact your technical-service representative.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA hard drive test results

The following messages can result when you run the hard drive test.
217-000-000

HDD Test Passed

Explanation: HDD Stress Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

409

217-800-000 217-900-000
217-800-000

HDD Test Aborted

Explanation: HDD Test Aborted. The test was canceled.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify that Hard drive supports self test and self test logging.
4. If the problem remains, contact your technical-support representative.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

217-900-000

HDD Test Failed

Explanation: HDD Test Failed. The hard drive self-test detected a failure.
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify the firmware is at the latest level.
4. Rerun the test.
5. If the problem remains, contact your technical-support representative.
Related Links:
v

IBM Support Website

IANet:FIFO Test Passed

Explanation: The test passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

413

406-804-000 406-901-000
406-804-000

IANet:Loopback Test Aborted

Latest level of BMC/IMM

406-903-000

IANet:Interrupts Test Failed

Explanation: A failure was detected during the Interrupt test.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
2. Rerun the test.
3. Check interrupt assignments in the PCI Hardware section of the DSA Diagnostic Log. If the ethernet device is
sharing interrupts, if possible modify the interrupt assignments using F1 Setup to assign a unique interrupt to the
device.
4. Rerun the test.
5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

415

406-904-000 407-000-000
406-904-000

IANet:Loopback Test Failed

Explanation: A failure was detected during the Loopback test.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check the Ethernet cable for damage and ensure correct cable type and attachment.
2. Check component firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
3. Rerun the test.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA LSI hard drive test results

The following messages can result when you run the LSI hard drive test.
407-000-000

LSIESG:DiskDefaultDiagnostic Test Passed

Explanation: The test passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

416

System x3250 M4 Type 2583: Installation and Service Guide

407-800-000 407-900-000
407-800-000

LSIESG:DiskDefaultDiagnostic Test Aborted

Explanation: The test was canceled.

Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

407-900-000

LSIESG:DiskDefaultDiagnostic Test Failed

Explanation: The hard drive self-test detected a failure.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check cable connections.
2. Rerun the test.
3. Verify whether the firmware is at the latest level.
4. Rerun the test.
5. If the problem remains, contact your IBM technical-support representative.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA Mellanox adapter test results

The following messages can result when you run the Mellanox adapter test.

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

419

Latest level of DSA

422

System x3250 M4 Type 2583: Installation and Service Guide

201-811-003 201-812-000
201-811-003

Standalone Memory Test Aborted

Explanation: Unable to Locate SMBIOS key "_SM_".

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-812-000

Standalone Memory Test Aborted

Explanation: Memory test is not supported for this system.

System x3250 M4 Type 2583: Installation and Service Guide

201-812-003 201-813-000
201-812-003

Standalone Memory Test Aborted

Explanation: Memory test is not supported for this system.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-813-000

Standalone Memory Test Aborted

Explanation: Chipset Error: Can not turn OFF ECC error reporting in CPU.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-813-003 201-814-000
201-813-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-814-000

Standalone Memory Test Aborted

Explanation: Chipset Error: Can not disable Scubbing feature for CPU.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-814-003 201-815-000
201-814-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-815-000

Standalone Memory Test Aborted

Explanation: Program Error with Quick Memory Menu Option Selection.

System x3250 M4 Type 2583: Installation and Service Guide

201-815-003 201-816-000
201-815-003

Standalone Memory Test Aborted

Explanation: Program Error with Quick Memory Menu Option Selection.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-816-000

Standalone Memory Test Aborted

Explanation: Program Error with Full Memory Menu Option Selection.

System x3250 M4 Type 2583: Installation and Service Guide

201-816-003 201-818-000
201-816-003

Standalone Memory Test Aborted

Explanation: Program Error with Full Memory Menu Option Selection.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-818-000

Standalone Memory Test Aborted

Explanation: Unable to Locate SMBIOS key "_SM_".

System x3250 M4 Type 2583: Installation and Service Guide

201-818-003 201-819-000
201-818-003

Standalone Memory Test Aborted

Explanation: Unable to Locate SMBIOS key "_SM_".

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-819-000

Standalone Memory Test Aborted

Explanation: The start-end address ranges in the restricted area of the memory.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-819-003 201-820-000
201-819-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-820-000

Standalone Memory Test Aborted

Explanation: Memory Upper limit is less than 16 Mbytes.

System x3250 M4 Type 2583: Installation and Service Guide

201-820-003 201-821-000
201-820-003

Standalone Memory Test Aborted

Explanation: Memory Upper limit is less than 16 Mbytes.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-821-000

Standalone Memory Test Aborted

Explanation: Variable range MTRR registers are larger than fixed range MTRR registers.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-821-003 201-822-000
201-821-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-822-000

Standalone Memory Test Aborted

Explanation: Invalid MTRR service request.

System x3250 M4 Type 2583: Installation and Service Guide

201-822-003 201-824-000
201-822-003

Standalone Memory Test Aborted

Explanation: Invalid MTRR service request.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-824-000

Standalone Memory Test Aborted

Explanation: Node Interleave feature must be OFF. Go to Setup and disable Node Interleave option and then re-run
the test.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-824-003 201-826-000
201-824-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-826-000

Standalone Memory Test Aborted

Explanation: BIOS: Memory Controller has been disabled. Go to Setup and Enable Memory Controller.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-826-003 201-827-000
201-826-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-827-000

Standalone Memory Test Aborted

Explanation: BIOS: ECC function has been disabled by BIOS. Go to Setup and enable ECC generation.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-827-003 201-844-000
201-827-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-844-000

Standalone Memory Test Aborted

Explanation: Chipset Error: Problem in masking MSR machine check control MASK registers.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-844-003 201-845-000
201-844-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-845-000

Standalone Memory Test Aborted

Explanation: Chipset Error: Problem clearing MSR machine check control registers.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-845-003 201-859-000
201-845-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-859-000

Standalone Memory Test Aborted

Explanation: INVALID XSECSRAT type.

System x3250 M4 Type 2583: Installation and Service Guide

201-859-003 201-860-000
201-859-003

Standalone Memory Test Aborted

Explanation: INVALID XSECSRAT type.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-860-000

Standalone Memory Test Aborted

Explanation: No OEM0 type 1 found.

System x3250 M4 Type 2583: Installation and Service Guide

201-860-003 201-861-000
201-860-003

Standalone Memory Test Aborted

Explanation: No OEM0 type 1 found.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-861-000

Standalone Memory Test Aborted

Explanation: No SRAT type 1 found.

System x3250 M4 Type 2583: Installation and Service Guide

201-861-003 201-862-000
201-861-003

Standalone Memory Test Aborted

Explanation: No SRAT type 1 found.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-862-000

Standalone Memory Test Aborted

Explanation: No OEM1 structure found.

System x3250 M4 Type 2583: Installation and Service Guide

201-862-003 201-863-000
201-862-003

Standalone Memory Test Aborted

Explanation: No OEM1 structure found.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-863-000

Standalone Memory Test Aborted

Explanation: No IBMERROR key in OEM1 structure.

System x3250 M4 Type 2583: Installation and Service Guide

201-863-003 201-864-000
201-863-003

Standalone Memory Test Aborted

Explanation: No IBMERROR key in OEM1 structure.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-864-000

Standalone Memory Test Aborted

Explanation: No GAS located in OEM1.

System x3250 M4 Type 2583: Installation and Service Guide

201-864-003 201-865-000
201-864-003

Standalone Memory Test Aborted

Explanation: No GAS located in OEM1.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-865-000

Standalone Memory Test Aborted

Explanation: No XSECSRAT key in OEM0 structure.

System x3250 M4 Type 2583: Installation and Service Guide

201-865-003 201-866-000
201-865-003

Standalone Memory Test Aborted

Explanation: No XSECSRAT key in OEM0 structure.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-866-000

Standalone Memory Test Aborted

Explanation: EFI-SAL Invalid parameter from GetMemoryMap function.

System x3250 M4 Type 2583: Installation and Service Guide

201-866-003 201-867-000
201-866-003

Standalone Memory Test Aborted

Explanation: EFI-SAL Invalid parameter from GetMemoryMap function.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-867-000

Standalone Memory Test Aborted

Explanation: EFI/SAL: Buffer not allocated.

System x3250 M4 Type 2583: Installation and Service Guide

201-867-003 201-868-000
201-867-003

Standalone Memory Test Aborted

Explanation: EFI/SAL: Buffer not allocated.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-868-000

Standalone Memory Test Aborted

Explanation: EFI/SAL: Buffer allocated in GetMemoryMap too small.

System x3250 M4 Type 2583: Installation and Service Guide

201-868-003 201-869-000
201-868-003

Standalone Memory Test Aborted

Explanation: EFI/SAL: Buffer allocated in GetMemoryMap too small.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-869-000

Standalone Memory Test Aborted

Explanation: EFI/SAL Invalid parameter from GetMemoryMap function.

System x3250 M4 Type 2583: Installation and Service Guide

201-869-003 201-870-000
201-869-003

Standalone Memory Test Aborted

Explanation: EFI/SAL Invalid parameter from GetMemoryMap function.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-870-000

Standalone Memory Test Aborted

Explanation: CPU Doamin in ACPI not valid.

System x3250 M4 Type 2583: Installation and Service Guide

201-870-003 201-871-000
201-870-003

Standalone Memory Test Aborted

Explanation: CPU Doamin in ACPI not valid.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-871-000

Standalone Memory Test Aborted

Explanation: Data Mis-compare encountered.

System x3250 M4 Type 2583: Installation and Service Guide

201-871-003 201-877-000
201-871-003

Standalone Memory Test Aborted

Explanation: Data Mis-compare encountered.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-877-000

Standalone Memory Test Aborted

Explanation: BIOS: Sparing in Extended PCI reg. must be OFF. Go to setup and disable sparing.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-877-003 201-878-000
201-877-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-878-000

Standalone Memory Test Aborted

Explanation: Sparing feature must be turned OFF. Go to setup and turn the sparing feature OFF.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-878-003 201-885-000
201-878-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-885-000

Standalone Memory Test Aborted

Explanation: Processor does not support MTRR register manipulation. Can not write to memory without cache.
Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Perform the actions mentioned one at a time and try the test after each action.
2. If the problem remains, contact your technical-service representative.
3. Turn off the system and disconnect it from power. Wait for 45 seconds. Reseat DIMM(s). Reconnect it to power.
4. Make sure that DSA and BIOS/uEFI are at the latest level.
Related Links:
v

IBM Support Website

System x3250 M4 Type 2583: Installation and Service Guide

201-885-003 201-886-000
201-885-003

Standalone Memory Test Aborted

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-886-000

Standalone Memory Test Aborted

Explanation: Memory Upper limit is less than 16 Mbytes.

System x3250 M4 Type 2583: Installation and Service Guide

201-886-003 201-899-001
201-886-003

Standalone Memory Test Aborted

Explanation: Memory Upper limit is less than 16 Mbytes.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-899-000

Standalone Memory Test Aborted

Explanation: Memory Diagnostics Test Aborted by user.

Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

201-899-001

Standalone Memory Test Aborted

Explanation: Memory Diagnostics Test Aborted by user.

Severity: Warning
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

489

201-901-003 202-000-000
201-901-003

Standalone Memory Test Failed

Explanation: Memory Diagnostics Test Failed.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA memory stress test results

The following messages can result when you run the memory stress test.
202-000-000

MemStr Test Passed

Explanation: Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

490

System x3250 M4 Type 2583: Installation and Service Guide

202-801-000 202-802-000
202-801-000

MemStr Test Aborted

Explanation: Internal program error.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Turn off and restart the system.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Run the test again.
4. If the system has stopped responding, turn off and restart the system.
5. Check the system firmware level and upgrade if necessary.
6. Run the memory diagnostic to identify the specific failing DIMM.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

202-802-000

MemStr Test Aborted

Explanation: Memory size is insufficient to run the test. At least 1 GB is required.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

491

202-803-000 202-901-000
202-803-000

MemStr Test Aborted

Explanation: User pressed Ctrl-C.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

202-901-000

MemStr Test Failed

Explanation: Test Failed.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Execute the standard DSA memory diagnostics to validate all memory.
2. Make sure that the DSA Diagnostic code is at the latest level.
3. Turn off the system and disconnect it from power.
4. Reseat the memory cards and DIMMs.
5. Reconnect the system to power and turn the system on.
6. Run the test again.
7. Execute the standard DSA memory diagnostics to validate all memory.
8. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

492

System x3250 M4 Type 2583: Installation and Service Guide

202-902-000 409-000-000
202-902-000

MemStr Test Failed

Explanation: Memory size is insufficient to run the test.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Ensure that all memory is enabled by checking the "Available System Memory" in the "Resource Utilization"
section of the DSA Diagnostic Event log.
2. If necessary, access the Configuration/Setup Utility program by pressing F1 during system boot and enable all
memory.
3. Make sure that the DSA Diagnostic code is at the latest level.
4. Run the test again.
5. Execute the standard DSA memory diagnostics to validate all memory.
6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA Nvidia GPU test results

The following messages can result when you run the Nvidia GPU test.
409-000-000

NVIDIA User Diagnostic Test Passed

Explanation: NVIDIA User Diagnostic test passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

496

System x3250 M4 Type 2583: Installation and Service Guide

409-900-000 409-903-000
409-900-000

NVIDIA User Diagnostic Test Failed

Explanation: NVIDIA User Diagnostic Test Failed.

Severity: Event
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Verify that the GPU is seated in the PCIe slot correctly by reseating the GPU. Then power cycle the system.
2. Verify that the power connectors to the GPU are connected firmly. Then power cycle the system.
3. Run nvidia-smi -q In some cases this will report a poorly connected power cable.
4. Rerun the diagnostics, using the same GPU, on system that is known to be working. A variety of system issues
can cause diagnostic failure.
5. If the problem remains, contact your IBM technical-support representative.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

409-903-000

Nvidia::DiagnosticServiceProvider::Bandwidth Test Failed

Explanation: Nvidia GPU Bandwidth Test Failed.

498

System x3250 M4 Type 2583: Installation and Service Guide

409-906-000 215-000-000
409-906-000

Nvidia::DiagnosticServiceProvider::Binomial Test Failed

Explanation: Nvidia GPU Binomial Test Failed.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA optical drive test results

The following messages can result when you run the optical drive test.
215-000-000

Optical Drive Test Passed

Explanation: Optical Drive Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

499

215-801-000 215-802-000
215-801-000

Optical Drive Test Aborted

Explanation: Optical Drive Test Aborted. Unable to communicate with driver.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Make sure that the DSA Diagnostic code is at the latest level.
2. Run the test again.
3. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if
damage is present.
4. Run the test again.
5. Check system firmware level and upgrade if necessary.The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
6. Run the test again.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

215-802-000

Optical Drive Test Aborted

Explanation: Optical Drive Test Aborted. A read error was encountered.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if
damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

500

System x3250 M4 Type 2583: Installation and Service Guide

215-803-000 215-804-000
215-803-000

Optical Drive Test Failed

Explanation: Optical Drive Test Failed. Disk may be in use by the operating system.
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Wait for the system activity to cease
2. Run the test again
3. Turn off and restart the system.
4. Run the test again.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

215-804-000

Optical Drive Test Aborted

Explanation: Optical Drive Test Aborted. The media tray is open.

Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Close the media tray and wait for 15 seconds for the media to be recognized. Run the test again.
2. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test.
3. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if
damage is present.
4. Run the test again.
5. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

501

215-901-000 215-902-000
215-901-000

Optical Drive Test Aborted

Explanation: Optical Drive Test Aborted. Drive media is not detected.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

215-902-000

Optical Drive Test Failed

Explanation: Optical Drive Test Failed. Read miscompare.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if
damage is present.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

502

System x3250 M4 Type 2583: Installation and Service Guide

215-903-000 166-000-001
215-903-000

Optical Drive Test Aborted

Explanation: Optical Drive Test Aborted. Could not access the device.
Severity: Warning
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Insert a new CD or DVD into the drive and wait for 15 seconds for the media to be recognized. Rerun the test.
2. Check the drive cabling for loose or broken connections at both ends or damage to the cable. Replace the cable if
damage is present.
3. Run the test again.
4. Check system firmware level and upgrade if necessary.The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
5. Run the test again.
6. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA system management test results

The following messages can result when you run the system management test.
166-000-001

IMM I2C Test Passed

Explanation: IMM I2C Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

503

166-801-001 166-803-001
166-801-001

IMM I2C Test Aborted

IMM I2C Test Aborted

Explanation: Parameter out of range.

System x3250 M4 Type 2583: Installation and Service Guide

166-816-001 166-818-001
166-816-001

IMM I2C Test Aborted

Explanation: Command illegal for specified sensor or record type.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

166-817-001

IMM I2C Test Aborted

Explanation: Command response could not be provided.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

166-818-001

IMM I2C Test Aborted

Explanation: Cannot execute duplicated request.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

509

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

511

166-901-001 166-903-001
166-901-001

IMM I2C Test Failed

Explanation: IMM Indicates failure in IMM Private bus (BUS 0).

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

166-903-001

IMM I2C Test Failed

Explanation: IMM Indicates failure in LED Bus (BUS 2).

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

512

System x3250 M4 Type 2583: Installation and Service Guide

166-907-001 264-000-000
166-907-001

IMM I2C Test Failed

Explanation: IMM Indicates failure in the Temperature Sensor bus (BUS 6).
Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Perform the actions mentioned one at a time and try the test after each action:
1. Turn off the system and disconnect it from power. Wait for 45 seconds. Reconnect it to power.
2. Make sure that DSA and BMC/IMM are at the latest level.
3. Run the test again.
4. If failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for the
next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

DSA tape drive test results

The following messages can result when you run the tape drive test.
264-000-000

Tape Test Passed

Explanation: Tape Test Passed.

Severity: Event
Serviceable: No
Recoverable: No
Automatically notify Support: No
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

513

264-901-000 264-902-000
264-901-000

Tape Test Failed

Explanation: An error was found in the tape alert log.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Clear the error log.
4. Run the test again.
5. Make sure that the drive firmware is at the latest level.
6. Rerun the test after upgrading to the latest firmware level.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

264-902-000

Tape Test Failed

Explanation: Tape Test Failed. Media is not detected.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

514

System x3250 M4 Type 2583: Installation and Service Guide

264-903-000 264-904-000
264-903-000

Tape Test Failed

Explanation: Tape Test Failed. Media is not detected.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

264-904-000

Tape Test Failed

Explanation: Tape Test Failed. Drive hardware error.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Check the tape drive cabling for loose or broken connections or damage to the cable. Replace the cable if damage
is present.
2. Clean the tape drive using the appropriate cleaning media and install new media.
3. Run the test again.
4. Make sure that the drive firmware is at the latest level.
5. Rerun the test after upgrading to the latest firmware level.
6. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

515

264-905-000 264-906-000
264-905-000

Tape Test Failed

Explanation: Tape Test Failed. Software error: invalid request.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. If the system has stopped responding, turn off and restart the system.
2. Check the system firmware level and upgrade if necessary. The installed firmware level can be found in the DSA
Diagnostic Event Log within the Firmware/VPD section for this component.
3. Run the test again.
4. If the system has stopped responding, turn off and restart the system.
5. Make sure that the drive firmware is at the latest level.
6. Run the test again.
7. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

264-906-000

Tape Test Failed

Explanation: Tape Test Failed. Unrecognized error.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Clean the tape drive using the appropriate cleaning media and install new media.
2. Run the test again.
3. Make sure that the drive firmware is at the latest level.
4. Rerun the test after upgrading to the latest firmware level.
5. Make sure that the DSA Diagnostic code is at the latest level.
6. Run the test again.
7. Check the system firmware level and upgrade if necessary.
8. Run the test again.
9. If the failure remains, refer to "Troubleshooting by symptom" in the system "Installation and Service Guide" for
the next corrective action.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

516

System x3250 M4 Type 2583: Installation and Service Guide

264-907-000 264-908-000
264-907-000

Tape Test Failed

Explanation: An error was found in the block address somewhere.

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

264-908-000

Tape Test Failed

Explanation: An error was found in getting tape capacity.

Severity: Error
Serviceable: Yes
Recoverable: No
Automatically notify Support: No
User response: Complete the following steps:
1. Make sure that medium is present.
2. Clean the tape drive using the appropriate cleaning media and install new media.
Related Links:
v

IBM Support Website

Latest level of DSA

Latest level of BMC/IMM

Appendix C. DSA diagnostic test results

517

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System x3250 M4 Type 2583: Installation and Service Guide

Appendix D. Getting help and technical assistance

If you need help, service, or technical assistance or just want more information
about IBM products, you will find a wide variety of sources available from IBM to
assist you.
Use this information to obtain additional information about IBM and IBM
products, determine what to do if you experience a problem with your IBM system
or optional device, and determine whom to call for service, if it is necessary.

Before you call

Before you call, make sure that you have taken these steps to try to solve the
problem yourself.
If you believe that you require IBM to perform warranty service on your IBM
product, the IBM service technicians will be able to assist you more efficiently if
you prepare before you call.
v Check all cables to make sure that they are connected.
v Check the power switches to make sure that the system and any optional
devices are turned on.
v Check for updated software, firmware, and operating-system device drivers for
your IBM product. The IBM Warranty terms and conditions state that you, the
owner of the IBM product, are responsible for maintaining and updating all
software and firmware for the product (unless it is covered by an additional
maintenance contract). Your IBM service technician will request that you
upgrade your software and firmware if the problem has a documented solution
within a software upgrade.
v If you have installed new hardware or software in your environment, check
http://www.ibm.com/systems/info/x86servers/serverproven/compat/us to
make sure that the hardware and software is supported by your IBM product.
v Go to http://www.ibm.com/supportportal to check for information to help you
solve the problem.
v Gather the following information to provide to IBM Support. This data will help
IBM Support quickly provide a solution to your problem and ensure that you
receive the level of service for which you might have contracted.
Hardware and Software Maintenance agreement contract numbers, if
applicable
Machine type number (IBM 4-digit machine identifier)
Model number
Serial number
Current system UEFI and firmware levels
Other pertinent information such as error messages and logs
v Go to http://www.ibm.com/support/entry/portal/Open_service_request to
submit an Electronic Service Request. Submitting an Electronic Service Request
will start the process of determining a solution to your problem by making the
pertinent information available to IBM Support quickly and efficiently. IBM
service technicians can start working on your solution as soon as you have
completed and submitted an Electronic Service Request.
Copyright IBM Corp. 2014

519

You can solve many problems without outside assistance by following the
troubleshooting procedures that IBM provides in the online help or in the
documentation that is provided with your IBM product. The documentation that
comes with IBM systems also describes the diagnostic tests that you can perform.
Most systems, operating systems, and programs come with documentation that
contains troubleshooting procedures and explanations of error messages and error
codes. If you suspect a software problem, see the documentation for the operating
system or program.

Using the documentation

Information about your IBM system and preinstalled software, if any, or optional
device is available in the documentation that comes with the product. That
documentation can include printed documents, online documents, readme files,
and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. IBM maintains pages on the World Wide Web where you
can get the latest technical information and download device drivers and updates.
To access these pages, go to http://www.ibm.com/supportportal.

Getting help and information from the World Wide Web

Up-to-date information about IBM products and support is available on the World
Wide Web.
On the World Wide Web, up-to-date information about IBM systems, optional
devices, services, and support is available at http://www.ibm.com/supportportal.
IBM System x information is at http://www.ibm.com/systems/x. IBM BladeCenter
information is at http://www.ibm.com/systems/bladecenter. IBM IntelliStation
information is at http://www.ibm.com/systems/intellistation.

How to send DSA data to IBM

Use the IBM Enhanced Customer Data Repository to send diagnostic data to IBM.
Before you send diagnostic data to IBM, read the terms of use at
http://www.ibm.com/de/support/ecurep/terms.html.
You can use any of the following methods to send diagnostic data to IBM:
v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html
v Standard upload with the system serial number: http://www.ecurep.ibm.com/
app/upload_hw
v Secure upload: http://www.ibm.com/de/support/ecurep/
send_http.html#secure
v Secure upload with the system serial number: https://www.ecurep.ibm.com/
app/upload_hw

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System x3250 M4 Type 2583: Installation and Service Guide

Creating a personalized support web page

You can create a personalized support web page by identifying IBM products that
are of interest to you.
To create a personalized support web page, go to http://www.ibm.com/support/
mynotifications. From this personalized page, you can subscribe to weekly email
notifications about new technical documents, search for information and
downloads, and access various administrative services.

Software service and support

Through IBM Support Line, you can get telephone assistance, for a fee, with usage,
configuration, and software problems with your IBM products.
For more information about Support Line and other IBM services, see
http://www.ibm.com/services or see http://www.ibm.com/planetwide for
support telephone numbers. In the U.S. and Canada, call 1-800-IBM-SERV
(1-800-426-7378).

Hardware service and support

You can receive hardware service through your IBM reseller or IBM Services.
To locate a reseller authorized by IBM to provide warranty service, go to
http://www.ibm.com/partnerworld and click Business Partner Locator. For IBM
support telephone numbers, see http://www.ibm.com/planetwide. In the U.S. and
Canada, call 1-800-IBM-SERV (1-800-426-7378).
In the U.S. and Canada, hardware service and support is available 24 hours a day,
7 days a week. In the U.K., these services are available Monday through Friday,
from 9 a.m. to 6 p.m.

IBM Taiwan product service

Use this information to contact IBM Taiwan product service.

IBM Taiwan product service contact information:

IBM Taiwan Corporation
3F, No 7, Song Ren Rd.
Taipei, Taiwan
Telephone: 0800-016-888

Appendix D. Getting help and technical assistance

521

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System x3250 M4 Type 2583: Installation and Service Guide

Notices
This information was developed for products and services offered in the U.S.A.
IBM may not offer the products, services, or features discussed in this document in
other countries. Consult your local IBM representative for information on the
products and services currently available in your area. Any reference to an IBM
product, program, or service is not intended to state or imply that only that IBM
product, program, or service may be used. Any functionally equivalent product,
program, or service that does not infringe any IBM intellectual property right may
be used instead. However, it is the user's responsibility to evaluate and verify the
operation of any non-IBM product, program, or service.
IBM may have patents or pending patent applications covering subject matter
described in this document. The furnishing of this document does not give you
any license to these patents. You can send license inquiries, in writing, to:
IBM Director of Licensing
IBM Corporation
North Castle Drive
Armonk, NY 10504-1785
U.S.A.
INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS
PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED
WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or
implied warranties in certain transactions, therefore, this statement may not apply
to you.
This information could include technical inaccuracies or typographical errors.
Changes are periodically made to the information herein; these changes will be
incorporated in new editions of the publication. IBM may make improvements
and/or changes in the product(s) and/or the program(s) described in this
publication at any time without notice.
Any references in this information to non-IBM websites are provided for
convenience only and do not in any manner serve as an endorsement of those
websites. The materials at those websites are not part of the materials for this IBM
product, and use of those websites is at your own risk.
IBM may use or distribute any of the information you supply in any way it
believes appropriate without incurring any obligation to you.

523

Trademarks
IBM, the IBM logo, and ibm.com are trademarks of International Business
Machines Corp., registered in many jurisdictions worldwide. Other product and
service names might be trademarks of IBM or other companies.
A current list of IBM trademarks is available on the web at http://www.ibm.com/
legal/us/en/copytrade.shtml.
Adobe and PostScript are either registered trademarks or trademarks of Adobe
Systems Incorporated in the United States and/or other countries.
Cell Broadband Engine is a trademark of Sony Computer Entertainment, Inc., in
the United States, other countries, or both and is used under license therefrom.
Intel, Intel Xeon, Itanium, and Pentium are trademarks or registered trademarks of
Intel Corporation or its subsidiaries in the United States and other countries.
Java and all Java-based trademarks and logos are trademarks or registered
trademarks of Oracle and/or its affiliates.
Linux is a registered trademark of Linus Torvalds in the United States, other
countries, or both.
Microsoft, Windows, and Windows NT are trademarks of Microsoft Corporation in
the United States, other countries, or both.
UNIX is a registered trademark of The Open Group in the United States and other
countries.

Important notes
Processor speed indicates the internal clock speed of the microprocessor; other
factors also affect application performance.
CD or DVD drive speed is the variable read rate. Actual speeds vary and are often
less than the possible maximum.
When referring to processor storage, real and virtual storage, or channel volume,
KB stands for 1024 bytes, MB stands for 1,048,576 bytes, and GB stands for
1,073,741,824 bytes.
When referring to hard disk drive capacity or communications volume, MB stands
for 1,000,000 bytes, and GB stands for 1,000,000,000 bytes. Total user-accessible
capacity can vary depending on operating environments.
Maximum internal hard disk drive capacities assume the replacement of any
standard hard disk drives and population of all hard disk drive bays with the
largest currently supported drives that are available from IBM.
Maximum memory might require replacement of the standard memory with an
optional memory module.
Each solid-state memory cell has an intrinsic, finite number of write cycles that the
cell can incur. Therefore, a solid-state device has a maximum number of write
cycles that it can be subjected to, expressed as total bytes written (TBW). A

524

System x3250 M4 Type 2583: Installation and Service Guide

device that has exceeded this limit might fail to respond to system-generated
commands or might be incapable of being written to. IBM is not responsible for
replacement of a device that has exceeded its maximum guaranteed number of
program/erase cycles, as documented in the Official Published Specifications for
the device.
IBM makes no representation or warranties regarding non-IBM products and
services that are ServerProven, including but not limited to the implied warranties
of merchantability and fitness for a particular purpose. These products are offered
and warranted solely by third parties.
IBM makes no representations or warranties with respect to non-IBM products.
Support (if any) for the non-IBM products is provided by the third party, not IBM.
Some software might differ from its retail version (if available) and might not
include user manuals or all program functionality.

Particulate contamination
Attention: Airborne particulates (including metal flakes or particles) and reactive
gases acting alone or in combination with other environmental factors such as
humidity or temperature might pose a risk to the device that is described in this
document.
Risks that are posed by the presence of excessive particulate levels or
concentrations of harmful gases include damage that might cause the device to
malfunction or cease functioning altogether. This specification sets forth limits for
particulates and gases that are intended to avoid such damage. The limits must not
be viewed or used as definitive limits, because numerous other factors, such as
temperature or moisture content of the air, can influence the impact of particulates
or environmental corrosives and gaseous contaminant transfer. In the absence of
specific limits that are set forth in this document, you must implement practices
that maintain particulate and gas levels that are consistent with the protection of
human health and safety. If IBM determines that the levels of particulates or gases
in your environment have caused damage to the device, IBM may condition
provision of repair or replacement of devices or parts on implementation of
appropriate remedial measures to mitigate such environmental contamination.
Implementation of such remedial measures is a customer responsibility.
Table 37. Limits for particulates and gases
Contaminant

Limits

Particulate

v The room air must be continuously filtered with 40% atmospheric dust
spot efficiency (MERV 9) according to ASHRAE Standard 52.21.
v Air that enters a data center must be filtered to 99.97% efficiency or
greater, using high-efficiency particulate air (HEPA) filters that meet
MIL-STD-282.
v The deliquescent relative humidity of the particulate contamination
must be more than 60%2.
v The room must be free of conductive contamination such as zinc
whiskers.

Gaseous

v Copper: Class G1 as per ANSI/ISA 71.04-19853

v Silver: Corrosion rate of less than 300 in 30 days

Notices

525

Table 37. Limits for particulates and gases (continued)

Contaminant

Limits

ASHRAE 52.2-2008 - Method of Testing General Ventilation Air-Cleaning Devices for

Removal Efficiency by Particle Size. Atlanta: American Society of Heating, Refrigerating
and Air-Conditioning Engineers, Inc.
2

The deliquescent relative humidity of particulate contamination is the relative

humidity at which the dust absorbs enough water to become wet and promote ionic
conduction.

ANSI/ISA-71.04-1985. Environmental conditions for process measurement and control

systems: Airborne contaminants. Instrument Society of America, Research Triangle Park,
North Carolina, U.S.A.

Documentation format
The publications for this product are in Adobe Portable Document Format (PDF)
and should be compliant with accessibility standards. If you experience difficulties
when you use the PDF files and want to request a web-based format or accessible
PDF document for a publication, direct your mail to the following address:
Information Development
IBM Corporation
205/A015
3039 E. Cornwallis Road
P.O. Box 12195
Research Triangle Park, North Carolina 27709-2195
U.S.A.
In the request, be sure to include the publication part number and title.
When you send information to IBM, you grant IBM a nonexclusive right to use or
distribute the information in any way it believes appropriate without incurring any
obligation to you.

Telecommunication regulatory statement

This product may not be certified in your country for connection by any means
whatsoever to interfaces of public telecommunications networks. Further
certification may be required by law prior to making any such connection. Contact
an IBM representative or reseller for any questions.

526

System x3250 M4 Type 2583: Installation and Service Guide

Electronic emission notices

When you attach a monitor to the equipment, you must use the designated
monitor cable and any interference suppression devices that are supplied with the
monitor.

Federal Communications Commission (FCC) statement

Note: This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause
harmful interference, in which case the user will be required to correct the
interference at his own expense.
Properly shielded and grounded cables and connectors must be used in order to
meet FCC emission limits. IBM is not responsible for any radio or television
interference caused by using other than recommended cables and connectors or by
unauthorized changes or modifications to this equipment. Unauthorized changes
or modifications could void the user's authority to operate the equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
might cause undesired operation.

Industry Canada Class A emission compliance statement

This Class A digital apparatus complies with Canadian ICES-003.

Avis de conformit la rglementation d'Industrie Canada

Cet appareil numrique de la classe A est conforme la norme NMB-003 du
Canada.

Australia and New Zealand Class A statement

Attention: This is a Class A product. In a domestic environment this product may
cause radio interference in which case the user may be required to take adequate
measures.

Notices

527

European Union EMC Directive conformance statement

This product is in conformity with the protection requirements of EU Council
Directive 2004/108/EC on the approximation of the laws of the Member States
relating to electromagnetic compatibility. IBM cannot accept responsibility for any
failure to satisfy the protection requirements resulting from a nonrecommended
modification of the product, including the fitting of non-IBM option cards.
Attention: This is an EN 55022 Class A product. In a domestic environment this
product may cause radio interference in which case the user may be required to
take adequate measures.
Responsible manufacturer:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900
European Community contact:
IBM Deutschland GmbH
Technical Regulations, Department M372
IBM-Allee 1, 71139 Ehningen, Germany
Telephone: +49 7032 15 2941
Email: [email protected]

Germany Class A statement

Deutschsprachiger EU Hinweis: Hinweis fr Gerte der Klasse A EU-Richtlinie
zur Elektromagnetischen Vertrglichkeit
Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie
2004/108/EG zur Angleichung der Rechtsvorschriften ber die elektromagnetische
Vertrglichkeit in den EU-Mitgliedsstaaten und hlt die Grenzwerte der EN 55022
Klasse A ein.
Um dieses sicherzustellen, sind die Gerte wie in den Handbchern beschrieben zu
installieren und zu betreiben. Des Weiteren drfen auch nur von der IBM
empfohlene Kabel angeschlossen werden. IBM bernimmt keine Verantwortung fr
die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der
IBM verndert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne
Empfehlung der IBM gesteckt/eingebaut werden.
EN 55022 Klasse A Gerte mssen mit folgendem Warnhinweis versehen werden:
Warnung: Dieses ist eine Einrichtung der Klasse A. Diese Einrichtung kann im
Wohnbereich Funk-Strungen verursachen; in diesem Fall kann vom Betreiber
verlangt werden, angemessene Manahmen zu ergreifen und dafr aufzukommen.

Deutschland: Einhaltung des Gesetzes ber die

elektromagnetische Vertrglichkeit von Gerten
Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertrglichkeit
von Gerten (EMVG). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG in
der Bundesrepublik Deutschland.

528

System x3250 M4 Type 2583: Installation and Service Guide

Zulassungsbescheinigung laut dem Deutschen Gesetz ber die

elektromagnetische Vertrglichkeit von Gerten (EMVG) (bzw. der
EMC EG Richtlinie 2004/108/EG) fr Gerte der Klasse A
Dieses Gert ist berechtigt, in bereinstimmung mit dem Deutschen EMVG das
EG-Konformittszeichen - CE - zu fhren.
Verantwortlich fr die Einhaltung der EMV Vorschriften ist der Hersteller:
International Business Machines Corp.
New Orchard Road
Armonk, New York 10504
914-499-1900
Der verantwortliche Ansprechpartner des Herstellers in der EU ist:
IBM Deutschland GmbH
Technical Regulations, Abteilung M372
IBM-Allee 1, 71139 Ehningen, Germany
Telephone: +49 7032 15 2941
Email: [email protected]
Generelle Informationen:
Das Gert erfllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse
A.

Japan VCCI Class A statement

This is a Class A product based on the standard of the Voluntary Control Council
for Interference (VCCI). If this equipment is used in a domestic environment, radio
interference may occur, in which case the user may be required to take corrective
actions.

Notices

529

Japan Electronics and Information Technology Industries

Association (JEITA) statement

Japan Electronics and Information Technology Industries Association (JEITA)

Confirmed Harmonics Guidelines with Modifications (products greater than 20 A
per phase)

Korea Communications Commission (KCC) statement

This is electromagnetic wave compatibility equipment for business (Type A). Sellers
and users need to pay attention to it. This is for any areas other than home.

Russia Electromagnetic Interference (EMI) Class A statement

People's Republic of China Class A electronic emission

statement

530

System x3250 M4 Type 2583: Installation and Service Guide

Taiwan Class A compliance statement

Notices

531

532

System x3250 M4 Type 2583: Installation and Service Guide

Index
Numerics
240 VA safety cover
remove 210
replacing 212

A
ABR, automatic boot recovery 137
ac power LED 16
accessible documentation 526
Active Energy Manager plug-in 9
adapter, install 56
adapter, remove 156
adapter, replace 157
administrator
password 79
air baffle, remove 42, 152
air baffle, replace 64, 153
applying current firmware
using best practices 21
ASM event log 9, 110
assertion event, system-event log 109
assistance, getting 519
attention notices 5
Australia Class A statement 527
automatic boot recovery (ABR) 137
availability, server 12

B
backup firmware
starting 80
battery
remove 183
replace 185
bays 6
before you install a legacy operating
system 73
best practices
use to apply current firmware and
device-driver updates 21
bezel, remove 150
bezel, replace 151
blue screen capture features 9
blue-screen capture feature
overview 9, 83
blue-screen feature 83
Boot Manager 80
Boot Manager program 70
Business Partners instructions 21, 22

C
cable, connection 66
cache 6
call home feature
IBM Electronic Service Agent
call home tools 115

Canada Class A electronic emission

statement 527
caution statements 5
check log LED 14
checkout procedure 100
performing 101
China Class A electronic emission
statement 530
Class A electronic emission notice 527
collecting data 97
completing
options installation 63
components
server 23, 139
configuration
information 69
instructions 69
Nx-boot failure 138
ServerGuide Setup and Installation
CD 69
Setup utility 69
configuration programs 70
configuring
Ethernet controller 87
RAID arrays 87
with ServerGuide 73
configuring hardware 70
configuring your server 69
connecting
cable 66
connector
USB 14
connectors
Ethernet 16
external 25
front of server 14
internal 25
on the rear of the server 16
power supply 16
rear 16
serial 16
USB 16
video 16
connectors, internal system board 25
contamination, particulate and
gaseous 6, 525
controls, LEDs, and power 14
cooling 9
cover, remove 41, 148
cover, replace 65, 149
creating a personalized support web
page 521
custom support web page 521

D
116

danger statements 5
data collection 97
dc power LED 16
deassertion event, system-event log
device drivers 81

devices
installing 21
devices, static-sensitive
handling guidelines 40
diagnostic
on-board programs, starting 114
tools, overview 102
diagnostics
program overview 112
diagnostics program
DSA Preboot 9
dimensions 6
dimm
install 51, 176
unbuffered 31, 53, 177
DIMM, install 54, 178
DIMMs
removal 175
display problems 123
documentation
Documentation Browser 3
format 526
System x Documentation CD 3
using 520
documentation cd 3
documentation, updated
finding 4
drive 6
drives
installation rules 32, 45
DSA 22
edition 113
program, overview 112
test log, viewing 115
text message format 115
DSA data
how to send to IBM 22
DSA log 9, 109, 110
DSA Portable 102, 113
DSA Preboot 102, 113
DSA Preboot diagnostic program 9
DSA, sending data to IBM 520
DVD
drive activity LED 14
drive DVD LED 14
eject button 14
DVD drive
install 35
problems 120
DVD drive cable
remove 191
replace 192
DVD drive, install 49
DVD drive, remove 170
DVD drive, replace 172
Dynamic System Analysis 22
Dynamic System Analysis (DSA) Preboot
diagnostics program 9

109

533

E
electrical equipment, servicing x
electrical input 6
electronic emission Class A notice 527
embedded hypervisor
using 86
enabling
Features on Demand
Ethernet software 87
RAID software 87
environment 6
error codes and messages
IMM2 229
UEFI (POST) 369
error messages 116
error messages, IMM2 229
error symptoms 123
DVD drive 120
general 117
hard disk drive 117
intermittent 121
keyboard 121
memory 122
microprocessor 123
monitor 123
mouse 121
network connection 126
optional devices 126
power 127
serial port 128
ServerGuide 129
software 130
USB port 131
USB-device 121
errors
format, DSA code 115
Ethernet 9, 16
controller 132
link status LED 16
Ethernet activity
LED 16
Ethernet connector 16
Ethernet controller configuration 70
Ethernet controller, configure 87
Ethernet support 9
European Union EMC Directive
conformance statement 528
event log 109
viewing 110
event log, POST 109
event log, system 109
event logs
clearing 111
event logs, methods for viewing 110
events, IMM2 229
expansion
bays 6
external connectors 25

F
fan
simple-swap 6
fan, install 44
fan, remove 180
fan, replace 181

534

fans 9
FCC Class A notice 527
features 6
ServerGuide 72
features, remote presence and
blue-screen 9
finding
updated documentation 4
firmware updates 1, 38
firmware updates best practices 21
firmware, server, recovering 135
firmware, updating 69
fixed power supply
remove 206
fixed power supply, replace 208
front view
connectors 14
LED location 14
front view of the server 14

G
gaseous contamination 6, 525
general
problems 117
Germany Class A statement 528
grease, thermal 222
guidelines
options installation 38
servicing electrical equipment x
system reliability 39
trained service technicians ix

H
handling static-sensitive devices 40
hard disk drive
activity LED 14
problems 117
status LED 14
hardware requirements 3
hardware service and support telephone
numbers 521
hardware, configuring 70
head output 6
heat sink, remove 217
heat sink, replace 219
help
from the World Wide Web 520
from World Wide Web 520
sending diagnostic data to IBM 520
sources of 519
hot-swap drive
installing 34
hot-swap drive backplane
removing 195, 203
hot-swap hard disk drive
remove 167
replace 168
hot-swap hard disk drive, install 46
hot-swap power supply
remove 187
hot-swap power supply, install 61
hot-swap power supply, replace 188
how to send DSA data to IBM 22
humidity 6

System x3250 M4 Type 2583: Installation and Service Guide

I
IBM Advanced Settings Utility program
overview 88
IBM Electronic Service Agent 116
IBM Systems Director 9
systems management tool 13
updating 88
IBM Taiwan product service 521
IBM, next generation technology 9
IMM host name 84
IMM web interface 85
IMM2 70
IMM2 error messages 229
IMM2 events 229
IMM2 heartbeat
LED 108
important notices 5, 524
in-band
automated boot recovery
method 137
manual recovery method 135
information center 520
inspecting for unsafe conditions ix
install
DVD drive 35
installation 1
installation guidelines 38
installing
adapter 56
dimm 51, 176
DIMM 54, 178
drives 32, 45
DVD drive 49
fan 44
hot-swap drive 34
hot-swap hard disk drive 46
hot-swap power supply 61
memory 51, 176
memory module 30
ServeRAID adapter 58
simple-swap drives 33
simple-swap hard disk drive 47
installing options 21
instructions for IBM Business
Partners 21, 22
integrated baseboard management
controller 18
integrated functions 6
integrated management module
event log 9
overview 9
using 82
integrated management module II
event log 109, 110
programs 70
intermittent
problems 121
internal connectors 25
internal, system board connectors 25
introduction 1
IP address for the IMM 84
IPMI event log 9, 109, 110
IPMItool 110

J
Japan Class A electronic emission
statement 529
Japan Electronics and Information
Technology Industries Association
statement 530
JEITA statement 530
jumper
UEFI boot recovery 135
jumpers
system board 26

K
Korea Class A electronic emission
statement 530

L
LED
ac power 16
dc power 16
DVD drive activity 14
Ethernet activity 16
Ethernet-link status 16
hard disk drive activity 14
hard disk drive status 14
IMM2 heartbeat 108
power supply error 16
RTMM heartbeat 108
system pulse 108
LEDs
front of server 14
light path diagnotics
power-supply 104, 106
on the system board 28
power-supply 104, 106
power-supply detected
problems 104, 106
legacy operating system
requirement 73
local area network (LAN) 9
locator LED 14
logging 85

M
management, system 9
memory 6, 9
install 51, 176
UDIMM 51, 176
unbuffered 31, 53, 177
memory module
installing 30
removing 175
memory support 9
menu choices
Setup utility 74
messages, error
POST 369
method 137
methods, viewing event logs
microprocessor 9
problems 123
specifications 6

110

model name
location 134

N
New Zealand Class A statement
next generation technology 9
NMI button 16
noise emissions 6
NOS installation
with ServerGuide 73
without ServerGuide 73
notes 5
notes, important 524
notices 523
electronic emission 527
FCC, Class A 527
notices and statements 5
Nx-boot failure 138

527

O
obtaining 84
online documentation 1
online publications 4
operating system 3
operating-system event log 9, 109, 110
operator information panel
assembly, removing 193
assembly, replacing 194
optional device problems 126
options
installing 21
options installation, completing 63
out-of-band 137

P
particulate contamination 6, 525
parts listing 139
password 78
administrator 78
power-on 78
password, power-on
switch on system board 79
PCI
slot 1 16
slot 2 16
PCI expansion
slots 6
PCI riser-card assembly
connectors 29
PCI riser-card assembly 29
PCI riser-card assembly, remove 43, 154
People's Republic of China Class A
electronic emission statement 530
policy option 81
POST
error codes 369
event log 110
POST event log 109
POST, intro 112
power 81
power-control button 14
requirement 6
power cords 144

power features
of the server 17
power on and working inside the
server 40
power paddle card, remove 214
power paddle card, replace 215
power problems 127, 131
power supplies
redundancy support 9
power supply 6
power-control button 14
power-on LED 17
power-on self-test 112
power-supply
LEDs 104, 106
LEDs and detected problems 104,
106
power-supply LEDs 104, 106
Preboot, DSA diagnostics program 9
problems 123
DVD drive 120
Ethernet controller 132
general 117
hard disk drive 117
intermittent 121
keyboard 121
memory 122
microprocessor 123
monitor 123
mouse 121
network connection 126
optional devices 126
power 127, 131
serial port 128
ServerGuide 129
software 130
undetermined 133
USB port 131
procedure, checkout 101
product service, IBM Taiwan 521

R
RAID arrays
configuring 87
RAS features, server 12
rear view 16
of the server 16
recovering the server firmware 135
redundancy support
power supplies 9
redundant 9
cooling 9
Ethernet connection 9
Redundant
Ethernet capabilities 12
hot-swap power supplies 12
reliability, server 12
remote presence feature
using 83
removing
240 VA safety cover 210
adapter 156
air baffle 42, 152
battery 183
bezel 150
components 147
Index

535

removing (continued)
cover 41, 148
DVD drive 170
DVD drive cable 191
fan 180
fixed power supply 206
heat sink 217
hot-swap drive backplane 195, 203
hot-swap hard disk drive 167
hot-swap power supply 187
memory modules 175
operator information panel
assembly 193
PCI riser-card assembly 43, 154
power paddle card 214
second microprocessor 217
server components 147
ServeRAID adapter 160
simple-swap drive backplate
assembly 195, 203
simple-swap hard disk drive 164
system board 223
Tier 1 CRUs 148
removing and replacing
removing
structural parts 206
server components 147
structural parts 206
Tier 1 CRUs 148
removing, DIMMs 175
Replaceable server components 139
replacing
240 VA safety cover 212
adapter 157
air baffle 64, 153
battery 185
bezel 151
components 147
cover 65, 149
DVD drive 172
DVD drive cable 192
fan 181
fixed power supply 208
heat sink 219
hot-swap hard disk drive 168
hot-swap power supply 188
operator information panel
assembly 194
power paddle card 215
second microprocessor 219
server components 147
ServeRAID adapter 161
simple-swap drive backplate
assembly 196, 204
simple-swap hard disk drive 165
software RAID simple-swap hard disk
drive backplate with hardware
RAID simple-swap hard disk drive
backplate 197
structural parts 206
system board 225
the PCI riser-card assembly 63, 155
Tier 1 CRUs 148
Tier 2 CRUs 190
requirements
hardware 3
software 3

536

reset button 14
returning
component 147
device 147
RTMM heartbeat
LED 108
Russia Class A electronic emission
statement 530

S
safety vii
Safety Information 5
safety statements vii, xi
second microprocessor, remove 217
second microprocessor, replace 219
sending diagnostic data to IBM 520
sending DSA data
to IBM 22
serial connector 16
serial number
location 134
serial port problems 128
server
offerings 9
power features 17
turn off 18
turn on 17
working inside with the power
on 40
server , backup firmware
starting 80
server components 23, 139
server configuration, updating 68
server controls, LEDs, and power 14
server firmware, recovering 135
server rear view 16
server shutdown 18
server, front view 14
ServeRAID adapter, install 58
ServeRAID adapter, remove 160
ServeRAID adapter, replace 161
ServeRAID support 9
ServerGuide
features 72
NOS installation 73
setup 73
Setup and Installation CD 69
using 72
ServerGuide CD 9
serverproven 38
service and support
before you call 519
hardware 521
software 521
service bulletins 100
serviceability, server 12
servicing electrical equipment x
Setup utility 69, 70
menu choices 74
starting 74
using 74
shutting down the server 18
simple-swap drive backplate assembly
hot-swap drive backplane
replacing 196, 204
removing 195, 203

System x3250 M4 Type 2583: Installation and Service Guide

simple-swap drive backplate assembly

(continued)
replacing 196, 204
hot-swap drive backplane 196,
204
simple-swap drives
installing 33
simple-swap hard disk drive
remove 164
replace 165
simple-swap hard disk drive, install 47
size 6
slots 6
software problems 130
software RAID simple-swap hard disk
drive backplate with hardware RAID
simple-swap hard disk drive backplate
replace 197
software requirements 3
software service and support telephone
numbers 521
specifications 6
standby mode 17
starting
Setup utility 74
the backup firmware 80
statements and notices 5
static-sensitive devices
handling guidelines 40
support web page, custom 521
SW1 switch block description 26
switch block 26
switches
system board 26
system board
external connectors 25
internal connectors 25
LEDs 28
power-on password switch 79
switches and jumpers 26
system board internal connectors 25
system board, remove 223
system board, replace 225
system event log 110
system pulse LEDs 108
system reliability guidelines 39
system-error LED 14
system-event log 109
system-event log, assertion event 109
system-event log, deassertion event 109
Systems Director, IBM
systems management tool 13
systems management 9
systems management tool
IBM Systems Director 13

T
Taiwan Class A electronic emission
statement 531
telecommunication regulatory
statement 526
telephone numbers 521
temperature 6
test log, viewing 115
the PCI riser-card assembly, replace
155

63,

thermal grease 222

Tier 1 CRUs, replace 148
Tier 2 CRUs, replacement 190
tools, call home 115
tools, diagnostic 102
ToolsCenter for System x and
BladeCenter 38
trademarks 524
trained service technicians, guidelines
troubleshooting 97
symptom 116
turning off the server 18
integrated baseboard management
controller 18
turning on the server 17

W
Wake on LAN feature 17
weight 6
what the server offers 9
working inside with the power on

X
x3250
introduction

U
UDIMM
considereations 31, 53, 177
requirement 31, 51, 53, 176, 177
UEFI
boot recovery jumper 135
error codes 369
unbuffered
dimm 31, 53, 177
memory 31, 53, 177
Unbuffered DIMM 31, 51, 53, 176, 177
undetermined problems 133
undocumented problems 99
United States FCC Class A notice 527
Universal Serial Bus (USB) problems 131
unsafe conditions, inspecting for ix
UpdateXpress 69, 81
updating
firmware 69
IBM Systems Director 88
server configuration 68
Systems Director, IBM 88
Universal Unique Identifier
(UUID) 90, 92
USB
connector 14, 16
using
embedded hypervisor 86
integrated management module 82
Setup utility 74
the remote presence feature 83
using best practices
to apply firmware and device-driver
updates 21
Utility program
IBM Advanced Settings 88
utility, Setup 70
starting 74
using 74

V
video connector
rear 16
video controller, integrated
specifications 6
viewing event log 110

Index

537

538

System x3250 M4 Type 2583: Installation and Service Guide

Part Number: 00FK745

Printed in USA

(1P) P/N: 00FK745

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