Cisco TelePresence System

Administration Guide
October 2015
Software Release IX 8

Cisco Systems, Inc.

www.cisco.com
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www.cisco.com/go/offices.

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Cisco TelePresence System Administration Guide
2014, 2015 Cisco Systems, Inc. All rights reserved.

Contents

Whats in This Guide

vii

Before You Begin vii

Immediate Software Upgrade Requirement for Your IX System
Unified CM Device Pack Requirements vii
Assembly and Wiring Guidelines viii
Obtaining the MAC Address of Your System viii
Network Time Protocol (NTP) Requirements ix
Unified CM and COP File Download Support x
IX System Web Browser Support x
Related Documents

Obtaining Documentation and Submitting a Service Request

CHAPTER

Using the Interface

Contents

1-1

Overview

1-1

vii

1-1

Cisco TelePresence IX5000 Administrator Home Page

System Status Header Bar 1-3
Administrator Tasks Panel 1-4
System Status 1-4
Status Indicators 1-4

1-3

Navigation 1-5
Typing and Selecting Information in Fields 1-5
Validating System Information in Fields 1-5
Where to Go Next

CHAPTER

1-6

Understanding the Fields in the Interface

Contents

2-1

2-1

Accessing the TelePresence IX5000 Administrator User Interface

Fields in the Monitoring Area
System Status 2-4
Call Statistics 2-5
Network Data 2-6

2-1

2-3

Fields in the Configuration Area 2-7

Network 2-7
Display Frequency and Proximity 2-8
Call Control Manager 2-9
Certificates 2-10
Fields in the First Time Setup Area

2-12

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Contents

Fields in the Hardware Area 2-13

Echo Capture 2-15
Presentation Audio Capture 2-16
Touch 10 Screenshot 2-17
Fields in the Logs Area 2-17
System Operations Log
SIP Log 2-18
Reports 2-20
Captures 2-21
Fields in the Restart/Reset Area
System Restart 2-21
Factory Reset 2-21
Where to Go Next

CHAPTER

IX Software Features
Contents

2-18

2-21

2-22

3-1

3-1

H.265 Support

3-1

1080p 60 Main Video 3-2

Required Main Video Configuration 3-2
Understanding How Endpoints Determine fps and Video Quality 3-2
Checking IX Bandwidth Quality On the System Display 3-6
High-Definition Presentation 3-8
HD Presentation Overview 3-8
Supported Presentation Devices and Tested Adapters 3-8
Resolution Support 3-8
Required Configuration For HD Presentation 3-9
Scaling HD Presentation Video Resolution 3-10
Bandwidth Requirements for the HD Presentation Feature 3-10
Multiple Presentation Streams 3-11
Video Bandwidth Allocation Weights 3-11
Sample Bandwidth Calculations 3-12
802.1X Authentication 3-13
IEEE 802.1X Authentication Overview 3-13
802.1X Authentication Components 3-13
Authenticating Your IX System 3-14
Checking IX 802.1X Authentication Status 3-14
Checking 802.1X Authentication Status on the Main Display Screen
Checking 802.1X Authentication Status with a CLI Command 3-16
Troubleshooting 802.1X Authentication Issues 3-16

3-14

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Troubleshooting Issues in 802.1X Authentication

Viewing the Security Certificate 3-17

CHAPTER

Configuring the IX System

Contents

3-16

4-1

4-1

Configuring Cisco Unified Communications Manager for Your IX System

First Time Setup

4-1

4-2

Network Settings

4-3

Call Control Manager Settings

4-5

Certificates Settings 4-5

Authenticating Your IX System Using a Security Certificate 4-6
Installing the LSC 4-6
Examining the Security Certificate in Your IX System 4-6
Downloading a Security Certificate Using the CLI 4-6
Downloading a Security Certificate Using the Administrator Interface
Troubleshooting Your Configuration
Resetting Your IX Codec Password

4-7
4-7

Troubleshooting Your IX System Components

CHAPTER

Monitoring the System

Contents

4-9

5-1

5-1

System Status

5-1

Call Statistics 5-2

Special Note for Statistics for HD Presentations
Viewing Call Statistics 5-2
Network Data

Where to Go Next
6

6-1

Overview

6-1

5-4

5-4

IX System Ports and Protocols

Contents

5-2

5-4

Using SNMP Traps to Monitor the System

CHAPTER

4-7

6-1

Ports and Protocols Used by the IX System

6-2

Ports and Protocols Used by the Cisco Unified Communications Manager

Ports and Protocols Used by the Cisco TelePresence Management Suite
Ports and Protocols Used by Cisco TelePresence Server

6-4
6-4

6-4

Ports and Protocols Used by Cisco TelePresence Multipoint Switch (CTMS)

6-5

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Ports and Protocols Used for Cisco IOS IP Service Level Agreements (IPSLA)

6-6

Ports and Protocols Used by Legacy TelePresence Infrastructure Products 6-7

Cisco TelePresence Manager (CTS-Manager) 6-8
Cisco TelePresence Manager (CTS Manager) for Microsoft Exchange 6-8
Cisco TelePresence Manager for IBM Domino 6-10
Cisco TelePresence Recording Server (CTRS) 6-12
INDEX

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Whats in This Guide

Revised: October 26, 2015

This preface contains the following sections

Before You Begin, page vii

Related Documents, page x

Obtaining Documentation and Submitting a Service Request, page x

Before You Begin

Before beginning the tasks in this guide, familiarize yourself with the following:

Immediate Software Upgrade Requirement for Your IX System, page vii

Unified CM Device Pack Requirements, page vii

Assembly and Wiring Guidelines, page viii

Obtaining the MAC Address of Your System, page viii

Network Time Protocol (NTP) Requirements, page ix

Unified CM and COP File Download Support, page x

IX System Web Browser Support, page x

Immediate Software Upgrade Requirement for Your IX System

Before you begin first-time setup, you must load the latest IX software version from cisco.com and load
it to your IX system. For more information, see the Immediate Software Upgrade Requirements
section of the IX5000 and IX5200 First-Time Setup document.

Unified CM Device Pack Requirements

Make sure that your Unified CM software has the minimum required device pack version.

The minimum device pack version for 9.1.2 is 9.1(2.13063)

The minimum device pack version for 10.5 is 10.5(1.12016).

Older versions do not have the Cisco TelePresence IX5000 as a device type.

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Tip

For an IX5200, configure the Cisco TelePresence type as either Cisco TelePresence IX5000 (6 seats),
Cisco TelePresence IX5000 (18 seats), or Cisco TelePresence IX5000 (14 seats). For more information,
refer to the Product Specific Layout Configuration Area section of the Configuring Cisco Unified
Communications Manager for the IX System document.

Assembly and Wiring Guidelines

Make sure your IX system is properly assembled and wired according to the guidelines in the
Cisco TelePresence System installation guide. The Cisco TelePresence IX5000 and IX5200 Installation
Guide is located at the following URL:
http://www.cisco.com/c/en/us/support/collaboration-endpoints/ix5000-series/products-installation-gui
des-list.html
For additional hardware and software information on your product, do one of the following actions:

Log onto Cisco.com, click Support, type the name of the product in the Product Support text box,
and click Find, or

Navigate to http://www.cisco.com, and then, use the following navigation path to find your system:

Products & Services > Collaboration Endpoints > Immersive TelePresence > Cisco TelePresence
IX5000 Series

Obtaining the MAC Address of Your System

The MAC address is required to register your system in the Unified Communications Manager (Unified
CM). Find the MAC address using one of the following methods:

Locate the MAC address number on a label next to the Ethernet port on the Host CPU codec. There
are two MAC addresses, the correct one is nearest the Uplink and EX1 Ethernet connections as
shown in Figure 1.

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Figure 1

Note

MAC Address Location on Host CPU Codec

When the system is booting, watch the center display. The MAC address is shown during bootup.

When entering the MAC address in Unified CM fields, do not use spaces or dashes, and do not
include any other characters that may precede the MAC address on the label.

Network Time Protocol (NTP) Requirements

NTP is required to synchronize the clocks for systems on your network. If NTP is not configured, access
Cisco Unified CM date/time group, configure NTP properly, and assign it to a system device pool. More
information is at the Cisco Unified Communications Manager (CallManager) home page.

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Unified CM and COP File Download Support

See the Adding and Configuring COP Files section in the Configuring Cisco Unified Communications
Manager for the IX System document for detailed information about managingCisco Options Package
(COP) files. You load these files to Unified CM to upgrade the software for your IX system.

IX System Web Browser Support

The Cisco TelePresence System Administration interface is supported on the following web browsers:

Internet Explorer (IE) version 10 and later

Firefox version 31 and later

Chrome version 36 and later

Safari version 6.1.5 and later

Related Documents
For the entire documentation set for the Cisco TelePresence IX5000 series, which includes configuration
guide, installation guide, and user guides, refer to the IX5000 support documentation listing page on
cisco.com.
For more information about Cisco Unified CM, see the Cisco Unified Communications Manager
(CallManager) support home page.

Obtaining Documentation and Submitting a Service Request

For information on obtaining documentation, using the Cisco Bug Search Tool (BST), submitting a
service request, and gathering additional information, see Whats New in Cisco Product Documentation
at: http://www.cisco.com/c/en/us/td/docs/general/whatsnew/whatsnew.html.
Subscribe to Whats New in Cisco Product Documentation, which lists all new and revised Cisco
technical documentation as an RSS feed and delivers content directly to your desktop using a reader
application. The RSS feeds are a free service.

Cisco TelePresence System Administration Guide

CH A P T E R

Using the Interface

Revised: October 26, 2015

Contents
This chapter contains the following sections:

Overview, page 1-1

Cisco TelePresence IX5000 Administrator Home Page, page 1-3

Navigation, page 1-5

Where to Go Next, page 1-6

Overview
Use the Cisco TelePresence IX5000 Administrator user interface to maintain and manage your
IX system.

Note

No more than one administrator should access the Administrator user interface at a time.
Administration tasks include:

Setting up the Cisco TelePresence IX system equipment

Configuring all system settings

Viewing device information and detailed system status information

Monitoring the operating status of system equipment

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Overview

For first-time setup instructions, refer to the IX5000 and IX5200 First-Time Setup document at the
following URL:
http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/
first_time_setup/ix5000_first_time_setup.html
Figure 1-1 is an example Cisco TelePresence IX5000 Administrator home page. This is the first page
that displays after you log in to the user interface. Click the icons in the left panel of this page to navigate
to that area.
Figure 1-1

Cisco TelePresence IX5000 Administrator Home Page (Top Half)

Note

Figure 1-1 shows the top half of the Administrator home page. Scroll down the page to view additional
Monitoring task information and system details (Figure 1-2). The other user tasks listed in the left pane
of this page also require scrolling to view all of their task-specific information.

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Cisco TelePresence IX5000 Administrator Home Page

Figure 1-2

Cisco TelePresence IX5000 Administrator Home Page (Lower Half)

Cisco TelePresence IX5000 Administrator Home Page

The Administrator home page consists of three sections:

System status header bar

Administrator tasks panel

System status

System Status Header Bar

The header bar at the top of all Administrator pages contains the following information about your IX
system:

Dial NumberIndicates the directory (phone) number of the system in use.

Red, numbered iconIndicates the number of system services that have stopped running.

Call status iconsIndicates if your system is in or out of a call. The two call indicator icons are:

Green unmuted phoneIndicates the IX system is in a call.

Gray phone with slash markIndicates the IX system is out of

(not in) a call.

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Cisco TelePresence IX5000 Administrator Home Page

Logout buttonClick to log out of the IX system.

Administrator Tasks Panel

A system administrator can monitor, configure, or change his IX system and hardware components after
accessing the Administrator home page. The left panel of this page contains links to these administrative
task pages:

Monitoring

Configuration

First Time Setup

Hardware

Logs

Restart/Reset

System Status
System Status is always in view in the upper right of the Administrator home page as shown in
Figure 1-1. The system administrator should closely monitor this area for changes in the status of the IX
system functions and equipment. System status is updated every 5 seconds.

Status Indicators
IX system components include the following:

Displays

Cameras

Microphones

Touch Devices

Call Control Manager

The System Status section shows an operating status icon for each system component:

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Navigation

Green check mark Component is configured and

operational.

Red X Component is not connected or configured:

Displays -- The video display cable is not connected,

or the display has no power.

Cameras -- The camera video cable is not connected

or is loose, or the Ethernet cable is not connected.

Microphones -- The microphones are offline or not

connected.
Touch Devices -- Touch 10 devices have no power.
Call Control Manager -- The system is not registered

with the Call Control Manager (Unified CM).

For more information, see Chapter 2, Understanding the Fields in the Interface.

Navigation
Click any of the task options in the panel on the left side of the Administrator home page to navigate to
that options interface page. After you access an options page, you can view specific systems tasks and
monitor their statuses. Scroll down the window of each page to see the system data displayed in the main
content areas.
The following sections describe objects, functions, and information that is displayed in the pages
associated with the Administrator user interface:

Typing and Selecting Information in Fields, page 1-5

Validating System Information in Fields, page 1-5

Typing and Selecting Information in Fields

To modify information in fields, use the mouse to highlight and delete existing information. Type in new
information. Some fields offer drop-down menus from which you choose settings.

Validating System Information in Fields

All Administrator pages contain an initially disabled Restart/Reset button in the left administrator task
panel. When you change or add settings to any of the administrator task pages, this button becomes
enabled.

Use the Restart button to reboot your IX system.

Use the Reset button to discard changes and restore the factory default IX system values.

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Where to Go Next

Other Administrator pages have fields containing such information as IP addresses, domain names,
media port numbers (view only), and so on, that are validated when you exit the field. When information
in a field is found to be invalid, a message describing the error is displayed.

Where to Go Next
Proceed to Chapter 2, Understanding the Fields in the Interface to access the Administrator user
interface and to view full descriptions of the fields in the interface,

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Understanding the Fields in the Interface

Revised: October 26, 2015

Contents
This chapter contains the following sections:

Accessing the TelePresence IX5000 Administrator User Interface, page 2-1

Fields in the Monitoring Area, page 2-3

Fields in the Configuration Area, page 2-7

Fields in the First Time Setup Area, page 2-12

Fields in the Hardware Area, page 2-13

Fields in the Logs Area, page 2-17

Fields in the Restart/Reset Area, page 2-21

Where to Go Next, page 2-22

Accessing the TelePresence IX5000 Administrator User

Interface
The TelePresence IX5000 Administrator user interface is where you can monitor, configure, setup,
troubleshoot, log, and restart or reset your IX system.
To view information about the Cisco TelePresence devices on your system:
Step 1

Log in to the Administrator user interface by completing the following steps:

a.

Select an Internet browser from the list in the IX System Web Browser Support section on page x.

b.

Open the browser window, type the IP address of your IX system in the URL field, and click Enter.
The Administrator Login screen appears, as shown in Figure 2-1.

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Accessing the TelePresence IX5000 Administrator User Interface

Figure 2-1

Note

Administrator Login Screen

c.

In the Username field, type admin.

d.

In the Password field, type cisco.

You can change the default password in Unified CM by changing the SSH admin Password field. For
more information, see the SSH Information Area section of the Configuring Cisco Unified
Communications Manager for the IX System document.
e.

Click Sign In.

The Administrator home page opens as shown in Figure 2-2.

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Fields in the Monitoring Area

Figure 2-2

Administrator Home Page

Step 2

Note

From the Administrator home page, you can navigate to and access data fields on various administrator
tasks in the following areas:

Fields in the Monitoring Area

Fields in the Configuration Area

Fields in the First Time Setup Area

Fields in the Hardware Area

Fields in the Logs Area

Fields in the Restart/Reset Area

The Administrator home page always opens in the Monitoring area of the user interface.

Fields in the Monitoring Area

The Monitoring area contains details about the settings that were configured in the IX system and the
Unified CM. This section describes the data fields that display in the Monitoring area. The following
system monitoring information is available:

Note

System Status

Call Statistics

Network Data

After accessing the Monitoring area of the Administrator interface, scroll down the page to view the data
fields.

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Fields in the Monitoring Area

System Status
View the current operating status of the hardware components of the IX system from the System Status
section. Figure 2-3 is an example of the top right section of the interface home page with the System
Status component status indicators.
Figure 2-3

Monitoring > System Status Section

The System Status area shows you the operational statuses of your IX system devices. Configured and
operational components are indicated by a green check mark; components not connected or configured
are indicated by a red X.
Table 2-1 describes the System Status fields.
Table 2-1

System Status Fields

Field or Button

Setting or Description

Displays

Indicates the operational state of the Main and Aux video displays.
A non-operational state may be caused by the video cable not being
connected or a display not having power.

Cameras

Indicates the operational state of the system cameras. A

non-operational state may be caused by an unconnected or loose
video cable or an unconnected Ethernet cable.

Microphones

Indicates the operational state of the system microphones. A

non-operational state may be caused by microphones being offline.

Touch Devices

Indicates the operational state of the system Touch 10 devices.

Call Control Manager

Indicates whether the IX system is registered or not registered to the

Call Control Manager (Unified CM).

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Fields in the Monitoring Area

Call Statistics
Use Call Statistics to view audio and video statistics collected by the codecs. The reports include
descriptions to help you understand the type of information being collected.
To view Call Statistics, choose Monitoring, and scroll down to Call Statistics. Click the appropriate
tab to view a specific set of Call Statistics fields. Table 2-2 describes the Call Statistics fields which
provide a history of all of your received and transmitted calls, including streaming video and audio calls.
Figure 2-4

Monitoring > Call Statistics Section

Table 2-2

Call Statistics Fields

Field or Button

Setting or Description

General

Provides general system call data and values, including current and
cumulative system call information, for the following:

Total Calls in System Lifetime

Total Call Duration in System Lifetime

Last Call Duration

Total Call Duration Since reboot

Last Call Start Time

Total Calls Since Last Reboot

Time Call Stats Were Last Cleared

AV Call Video

Displays TelePresence video stream statistics for multipoint

audio/video calls on the Right, Center, and Left displays.

AV Call Audio

Displays TelePresence audio stream statistics for multipoint

audio/video calls on the Right, Center, and Left displays.

Audio Only

Displays stream statistics for IP phone audio-only calls on the Right,

Center, and Left displays.

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Fields in the Monitoring Area

Network Data
View network name and address information in the Network Data section. Figure 2-5 shows the
Network Data section in the Monitoring page.
To view Network Data, choose Monitoring, and scroll down to Network Data. The Network Data fields
for the IX system are described in Table 2-3.
Figure 2-5

Monitoring > Network Data Section

Table 2-3

Network Data Fields

Field or Button

Setting or Description

Call Control Manager

IP address of your Cisco Unified Communications Manager.

MAC Address

The Media Access Control hardware address that uniquely identifies

your IX system.

Hostname

The host name of the system codec.

Domain Name

The domain name of the system codec.

DHCP Setting

Indicates if DHCP addressing is set for Full, Mixed or Static setting.

IP Address

The location (IP Address) of the primary system codec.

Gateway

The location (IP Address) of the router on your network that serves
as an access point to another network.

Subnet

The IP subnet mask of the IX system.

DNS Server 1

The primary network server by its IP address.

DNS Server 2

Provides the address of a second DNS server if the primary server is

unavailable.

Operational VLAN

The virtual LAN used by the standard IEEE 802.1Q. This value is a
display-only VLAN ID.

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Fields in the Configuration Area

Fields in the Configuration Area

The Configuration area is where you configure DHCP and TFTP settings and upload 802.1X
authentication certificates for your IX system. This section contains information on the data fields in the
Configuration area. The following system configuration information is available:

Note

Network

Display Frequency and Proximity

Call Control Manager

Certificates

After accessing the Configuration area, you may need to scroll down the page to view the data fields.

Network
The Network section in the Configuration area is where you can view or configure your IP address
settings.
Figure 2-6 is an example of the Network and Display Frequency sections of the user interface. Table 2-5
describes the main Network fields and buttons.
Figure 2-6

Configuration > Network Section

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Fields in the Configuration Area

Table 2-4

Network Fields

Field or Button

Setting or Description

DHCP

Choose how you would like to set your network addressing by either
enabling or not enabling DHCP. Options for setting DHCP
addressing are Full, Mixed, or Static. If your system uses DHCP,
select either Full or Mixed; if it does not use DHCP, select Static.

IP Address

These configuration options are available:

FullIf your network uses DHCP, click this option to enable

DHCP and to allow the network to dynamically assign a network
address and configure all address settings.

MixedIf your network uses DHCP, you can also click this
option to manually assign the IP address while the network
assigns the remainder of the settings.

StaticIf your network does not use DHCP, click this option to
manually assign all of the network address settings. (The
network will provide none of these values.)

For more information about this field, see the Network Settings
section on page 4-3.
Subnet Mask

Identifies the subnet mask of the system IP address.

Gateway

Identifies the location (IP Address) of the router on your network

that serves as an access point to another network.

DNS Server 1

The primary network server identified by its IP address.

DNS Server 2

The secondary network server identified by its IP address.

DNS Domain

The domain name server of the IX system.

Display Frequency and Proximity

Figure 2-7 shows an example of the Display Frequency and Proximity sections of the user interface.
Table 2-5 describes the fields in these sections.
Figure 2-7

Configuration > Display Frequency and Proximity Sections

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Fields in the Configuration Area

Table 2-5

Display Frequency and Proximity Fields

Field or Button

Setting or Description

Display Frequency

Radio buttons allow users to choose between 50 Hz and 60 Hz:

Proximity

50 HzSets up the camera for operating with 50 Hz lighting.

60 HzSets up the camera for operating with 60 Hz lighting.

These options are available:

Proximity On/OffEnables or disables the proximity feature on

IX 5000 systems.

Call Control Enabled/DisabledEnables or disables call control

functionality from BYOD devices.

Pairing Audio VolumeChanges audio volume of paired

devices.

Call Control Manager

To view or configure your TFTP server settings, scroll down to the Call Control Manager section in
the Configuration area. Use Call Control Manager to specify TFTP server locations and view a list of
available settings for your system. Four TFTP options and a Delete Certificate Trust List button
provide additional configuration options for your TFTP servers.
Figure 2-8 is an example of the Call Control Manager section (Manual mode) of the Administrator user
interface. Table 2-6 describes the main Call Control Manager fields and buttons.
Figure 2-8

Configuration > Call Control Manager

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Fields in the Configuration Area

Table 2-6

Call Control Manager Fields

Field or Button

Setting or Description

TFTP

Options for setting TFTP server addressing are Automatic or

Manual:

Automatic - allows the system to set all TFTP server

addresses. Click to set the default condition (the TFTP
server will reply to DHCP requests for option 150), or for a
list of TFTP servers that point to endpoints in the network
where the Unified CM configuration files are located for
your system.

Manual - allows you to manually set specific TFTP

addresses. Click to manually supply IP addresses of the
Unified CM servers.

TFTP Server 1

Enter an IP address if the Manual TFTP option was selected.

TFTP Server 2 - 5

Enter an IP address for up to four additional TFTP servers.

CAPF Authentication String

Enter the Certificate Authority Proxy Function authentication string.

The characters entered in this field must match the CAPF
Authentication string entered in Unified CM.

Delete Certificate Trust List

Click Delete Certificate Trust List to delete all entries on the

Certificate Trust List (CTL). This button becomes active when the IX
system is provided with a CTL by a Unified CM configured in mixed
authentication mode.

Certificates
To set up and view your 802.1x security authentication, scroll down to the Certificates section in the
Configuration area of the user interface. For more information about certificates and configuring 802.1x
security, see 802.1X Authentication, page 3-13.
Figure 2-9 is an example of the Certificates section of the user interface. Table 2-7 describes the main
Certificates fields and buttons.

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Fields in the Configuration Area

Figure 2-9

Configuration > Certificates

Table 2-7

Certificates Fields

Field or Button

Setting or Description

Filename

Identifies a certificate file currently downloaded for the IX system.

Type

Identifies the type of certificate file downloaded. Includes:

CAPF Certificate - Identifies the CAPF server inside of Unified

CM.

Call Manager Certificate - Identifies Unified CM to the system

end point.

Misc Certificate - A Locally Significant Certificate (LSC)

created by the system if you do not want to use the MIC. For
more information, see 802.1X Authentication, page 3-13.

MIC Certificate - Manufacturing installed security certificate.

Read

Allows you to view the details of that certificate.

Download

Allows you to download a MIC or LSC from a source on your local

computer. A dimmed Download button indicates the lack of an
available certificate.

Drag or Click Here to Upload

Certificate

Drag certificates to this block from the Certificates Scheduled For

Upload field, or click to upload a certificate from your local
computer to your IX system.

Certificates Scheduled for

Upload

View any certificates that are scheduled for uploading to your

system. Displays No Certificates Scheduled For Upload if no
certificates have been scheduled.

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Fields in the First Time Setup Area

Table 2-7

Certificates Fields (continued)

Field or Button

Setting or Description

Reset

Click Reset to cancel any changes you have just made to the fields
on the Configuration page. The fields will reset to the values they had
before you started making any changes. Once Apply is selected to
accept the changes, however, Reset will no longer be able to reset or
cancel those changes.

Apply

Click Apply to activate any certificate field changes.

Fields in the First Time Setup Area

Click the First Time Setup tab to begin the setup process for your IX system. Figure 2-10 shows the First
Time Setup area in the Administrator interface.
Figure 2-10

First Time Setup Section

Table 2-8 describes the main setup fields and tests in the First Time Setup area of the Administrator user
interface.
For more information about this setup procedure, refer to the IX5000 and IX5200 First-Time Setup
document at the following URL:
http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/
first_time_setup/ix5000_first_time_setup.html

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Fields in the Hardware Area

Table 2-8

First Time Setup Fields

Field or Button

Setting or Description

Display Connection

Checks the layout and connections of your main and auxiliary (if
available) displays.

Camera Setup

Positions your camera by aligning it with camera targets on the

system table.

Whiteboard Setup

Captures an image area of your whiteboard for system display.

Speaker Setup

Tests and verifies the output of your system speakers.

Microphone Connection

Checks and analyzes the cabling of your systems microphones.

Mic Bar Location

Checks and verifies that your systems microphone bars are cabled
correctly.

Reverberation

Captures and produces statistics on the reflection of sound by the

surfaces of objects, both furniture and people, in the video
conference room.

Noise Level

Captures and checks the level of noise in your video conference

room, and analyzes the noise level statistics.

Whiteboard Mic Calibration

Checks and adjusts to make the whiteboard microphone sensitivity

level equal to that of the table microphone.

Fields in the Hardware Area

Click the Hardware tab to access the available troubleshooting tests for the IX system.
Figure 2-11 shows the Hardware area in the Administrator interface.
Figure 2-11

Hardware Area

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Fields in the Hardware Area

Click on the Diagnostics tab on the Hardware page to see the available diagnostic tests as shown in
Figure 2-12:

Figure 2-12

Echo Capture

Presentation Audio Capture

Touch 10 Screenshot

Hardware > Diagnostics Tab

All capture test results and files can be accessed under the Logs > Captures tab.

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Fields in the Hardware Area

Echo Capture
This test captures audio to determine echo levels. Figure 2-13 shows the Echo Capture test screen.
Figure 2-13

Echo Capture Test Screen

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Fields in the Hardware Area

Presentation Audio Capture

This test records presentation audio and can be helpful in troubleshooting presentation audio issues.
Figure 2-14 shows the Presentation Audio Capture test screen.
Figure 2-14

Presentation Audio Capture Test Screen

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Fields in the Logs Area

Touch 10 Screenshot
This test displays the number of touch devices that are detected as connected to the system. This test can
also capture an image of every screen of the touch device. Figure 2-15 shows the Touch 10 Screenshot
test screen.
Figure 2-15

Touch 10 Screenshot Test Screen

Fields in the Logs Area

The Logs area contains details about the configured settings in the IX5000 system and Unified CM. This
document section describes the four main tabs in the Logs area. Tables 2-9 and 2-10 describe these tabs
and their data fields and action buttons.
The four Logs page tabs are:

System Operations Log

SIP Log

Reports

Captures

Three action buttons also appear on the Logs page tabs:

Generate Logs

Download Logs

Download Reports

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Fields in the Logs Area

System Operations Log

Click the System Operations Log tab to view an ongoing log of System Operation (sysop) messages,
including call information, call statistics, and call errors. Up to 20 individual files can be saved on the
IX system, and each file can contain up to 100,000 characters. Figure 2-16 shows a sample System
Operations Log window.
For detailed explanations of each of the sysop log messages, refer to the Cisco TelePresence System
Message Guide.
To generate a sysop log file, click the Generate Logs button at the top right of the page. To download
the sysop log files, click the Download Logs button that is located below Generate Logs. IX5000
Administration software then prompts you to do one of the following:

Figure 2-16

Open to view the sysop log filesThe last 100,000 bytes of the log are shown. When you download
Sysop files, all available Sysop files will be downloaded.

Save the sysop log files.

Logs > System Operations Log Section

Table 2-9

System Operations Log Fields

Field or Button

Setting or Description

Generate Logs

Click this button to generate a system operations log.

Download Logs

Click this button to download a generated system operations log.

SIP Log
Session Initiation Protocol (SIP) request and response methods are used to establish communications
between components in the network and ultimately to establish a call or session between two endpoints.

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Fields in the Logs Area

Click SIP Log to view an ongoing log of messages related to SIP negotiation when setting up and ending
a call. Use the log filters to customize the content of your logs by changing the Direction, Type, Call ID,
To, and From parameters to create a new SIP Log. Besides applying a filter to your SIP Log, you can
also generate and download logs.
Figure 2-17

Logs > SIP Log Section

Table 2-10

Field or Button

SIP Log Fields

Setting or Description

Filter By:
Type

Select the SIP protocol types of the logs to be to generated. Options:

100, 200, and REGISTER.

Direction

Select the message direction of the logs to be generated. Options: TX

(transmit), RX (receive), or both directions.

Call ID

View the log of a specific call.

To

Generate a log consisting of only the calls going to a specific

system/device.

From

Generate a log consisting of only the calls coming from a specific

system/device.

IS

Indicates that the SIP log being generated consists only of the field
parameters selected as filters.

IS NOT

Indicates that the SIP log being generated will not have the specified
field parameters.

Apply Filter

Click this button to apply the filters selected or deselected in the

above fields.

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Fields in the Logs Area

Table 2-10

SIP Log Fields (continued)

Field or Button

Setting or Description

Generate Logs

Click this button to generate a specified SIP log. (Click this button to
download a selected SIP log.)

Download Logs

Click this button to download a SIP log. (Click this button to delete
a selected SIP log.)

For more information, refer to the Session Initiation Protocol (SIP) home page on Cisco.com.

Reports
Click Reports to view generated reports on the noise level and reverberation tests that run during First
Time Setup. Figure 2-12 is an example of what report files can be downloaded for review.
Figure 2-18

Logs > Reports

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Fields in the Restart/Reset Area

Captures
Click Captures to show the log files generated during hardware (troubleshooting) diagnostics. Captured
logs include:

Figure 2-19

Echo capture

Presentation audio capture

Touch 10 diagnostics

Logs > Captures Section

Click Download Reports to copy the captured log files to your device.

Fields in the Restart/Reset Area

The Restart/Reset area is where you can immediately restart your IX system or return the system back
to its original factory default configuration.
This section contains information about the two options in the Restart/Reset area: System Restart and
Factory Reset.

System Restart
Click System Restart to immediately restart your IX system. If you are in a call, however, note that this
action will immediately end that call.

Factory Reset
Click Factory Reset to return your IX system settings to their original factory configuration values. As
this reboot process may take up to two hours to complete, you should periodically check the status of the
reboot on your Touch device.

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Where to Go Next

After the Factory Reset has completed, you MUST rerun First Time Setup and re-register your IX system
in Unified CM.

Note

For more information on registering your system as a device in Unified CM, refer to the Configuring a
Cisco TelePresence Device section in the Cisco Unified Communications Manager Configuration
Guide for the Cisco TelePresence System.

Where to Go Next
Proceed to Chapter 3, IX Software Features, to understand, configure, and implement IX software
features.

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IX Software Features
Revised: October 26, 2015

This chapter includes an overview of, and configuration information for, IX5000 software features. This
chapter also includes information about the features that require an overview or detailed configuration
steps. For a description of all features that are introduced in a specific IX software release, see the
Release Notes for Cisco TelePresence Release IX 8 Software.

Contents

H.265 Support, page 3-1

1080p 60 Main Video, page 3-2

High-Definition Presentation, page 3-8

Video Bandwidth Allocation Weights, page 3-11

802.1X Authentication, page 3-13

H.265 Support
In addition to H.264 support, systems running IX software also support the H.265 video compression
standard, which provides an average 40% bit rate reduction under ideal network conditions compared to
H.264.
H.265 encoding is supported for point-to-point calls between an IX5000 and IX5200 and the following
systems:

Note

Another Cisco TelePresence IX5000 or IX5200

Cisco TelePresence MX700

Cisco TelePresence MX800

Cisco TelePresence SX80

H.265 requires that your IX system be registered to a Cisco Unified Communications Manager (Unified
CM) running release 10.5 or later software.

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1080p 60 Main Video

1080p 60 Main Video

The Cisco TelePresence IX5000 System can send and receive main video at 60 fps (frames per second)
with 1080p quality (1080p 60) during a point-to-point call.

Required Main Video Configuration

The following configuration is required to enable the 60 fps main video feature in your
Cisco TelePresence environment:

For IX endpoints, make the following changes in Unified CM version 10 or later:

Set Main Display Frames Per Second in the Phone Configuration page to 60 fps main. For

more information, refer to the Product Specific Configuration Layout Area section of the
Configuring Cisco Unified Communications Manager for the IX System document.
(Optional) Set Video Bandwidth Allocation Weights in the Phone Configuration page

appropriately. For more information about this parameter, see the Video Bandwidth Allocation
Weights section on page 3-11.
After performing the required configuration, the IX endpoints can send and receive main video at a
maximum frame rate of 60 fps.

Understanding How Endpoints Determine fps and Video Quality

During Cisco TelePresence call setup, the sending and receiving endpoints determine the fps (30 or 60
fps) and video quality (1080p or 720p) in which the video streams are sent and received.
The determination is made as a result of the following factors:

The amount of Transport Independent Application Specific (TIAS) bandwidth that is negotiated
between the sending and receiving endpoints.
The minimum amount of bandwidth is determined by the settings of Main Display Frames Per
Second and Quality (Per Display) in the Phone Configuration page of Unified CM. Figure 3-1 and
Table 3-3 (for H.265) and Figure 3-2 and Figure 3-3 (for H.264) show the bandwidth requirements
based on the Unified CM configuration for 30 fps and 60 fps calls.

The video compression standard (H.264 or H.265) that is used.

The maximum frame size that the network and system can accommodate.

The negotiation of the video resolution and frame rate (in fps) by the sending and receiving
endpoints.

The maximum bit rate allowed in the Region settings for your device in Unified CM. These settings
are applied to the Device Pool, which in turn are applied to your device.
To find your region settings, log in to the Cisco Unified CM Administration GUI and navigate to
System > Region. The maximum rate is the value shown in the Max Video Call Bit Rate (Includes
Audio) field.

The packet loss that is detected during a call. This loss is shown as status bars that appear on the
main display. If the rate changes, the new rate is shown on the maing display. Table 3-6 shows the
bars and provides a description.

Table 3-1 (for H.265) and Table 3-2 (for H.264) show the three criteria that are required in the first three
columns of the table, and the resulting video stream that can be sent in the fourth column of the table.

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1080p 60 Main Video

If any of the factors do not meet the minimum requirements, the system attempts to send and receive
video at the next lowest rate as shown in Table 3-5.
For example, if the network cannot meet the minimum requirements to send a video stream with the
maximum video quality of 1080p 60, the system attempts to negotiate a video stream of 720p 60. If the
system cannot meet the requirements to send a video stream of 720p 60, it attempts to negotiate a video
stream of 720p 30as shown in Table 3-5.
If a call is put on hold, then resumed, the amount of bandwidth is re-negotiated using the same factors.

Note

These rates are given per video stream, and do not include the presentation stream. Since the IX system
has three video streams for the three displays, multiply this number by three, and add the bandwidth
required for the presentation given in Table 3-10, to obtain the required network bandwidth.
Table 3-1

Possible Values of Network Parameters and Resulting Resolution/Frame Rate (H.265)

Minimum
Preferred Bit Minimum Minimum
Rate (Kbps)
Frame Size fps

Resulting Resolution
and fps

2700

8100

60

1080p 60

900

3600

60

720p 60

1800

8100

30

1080p 30

600

3600

30

720p 30

Table 3-2

Possible Values of Signaling Parameters and Resulting Resolution/Frame Rate

(H.264)

Minimum
Preferred Bit Minimum Minimum
Rate (Kbps)
Frame Size fps

Resulting Resolution
and fps

4500

8100

60

1080p 60

1500

3600

60

720p 60

3000

8100

30

1080p 30

1000

3600

30

720p 30

Figure 3-1 shows the bandwidth required when using the H.265 video compression format, while
Figure 3-2 shows the bandwidth required when using the H.264 format.

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Figure 3-1

H.265 Bandwidth Requirements Per Unified CM Quality (Per Display)

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1080p 60 Main Video

Figure 3-2

H.264 Bandwidth Requirements Per Unified CM Quality (Per Display)

Table 3-3 provides the bandwidth requirements for H.265 for 30 fps and 60 fps calls; Table 3-4 provides
the same information for H.264.
Table 3-3

H.265 Bandwidth Requirements Based On Unified CM Quality (Per Display)

Main Display Frames

Per Second Setting

Quality (Per Display) Setting

Best

Better

Good

1080p Bandwidth Requirements (kbps)

60 fps main
30 fps main

3600

3150

2700

2400
2100
720p Bandwidth Requirements (kbps)

1800

60 fps main

2025

1350

900

30 fps main

1350

900

600

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Table 3-4

H.264 Bandwidth Requirements Based On Unified CM Quality (Per Display)

Main Display Frames

Per Second Setting

Quality (Per Display) Setting

Best
Better
1080p Bandwidth Requirements (kbps)
60 fps main
30 fps main

Good

6000

5250

4500

4000

3500

3000

720p Bandwidth Requirements (kbps)

60 fps main

3375

2250

1500

30 fps main

2250

1500

1000

Table 3-5

Negotiated Downgrade Paths

Initial Negotiated Resolution and Frame

Rate
Initially Negotiated 60 fps Calls

Downgrade Path During Call

1080p@60 fps

720p@60 fps, then 720p@30 fps

720p@60 fps

720@30 fps

Initially Negotiated 30 fps Calls

1080p@30 fps

720@30 fps

720p@30 fps

720@30 fps

The 60 fps-capable Cisco TelePresence endpoints and device send the main video stream at 30 fps under
the following circumstances:

When in a call with an endpoint or device that supports a maximum frame rate of 30 fps.

When in a call with a Cisco TelePresence endpoint that is registered with a Cisco Unified CM
version that does not support 60 fps as a setting for Main Display Frames Per Second in the Phone
Configuration page.

When in a call with a Cisco TelePresence endpoint that is registered with a Unified CM version that
supports 60 fps, but 30 fps main is the setting for Main Display Frames Per Second in the Phone
Configuration page.

Checking IX Bandwidth Quality On the System Display

When the IX software detects changes in network quality in the network, an icon is displayed on the main
display screen. When connection quality reaches the poor state, the call is terminated.
Table 3-6 describes the call connection status icons that display on the main display.

Note

Five, four, and three bars are reserved to show the video rates (1080p, 720p, or CIF) for the call. The
remaining bars are reserved to show packet loss. A call dropping from five or four bars to one or two
bars indicates that your network is having excessive packet loss at the rates shown in Table 3-6.

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Table 3-6

Status Bars
Five Bars

Four Bars

Three Bars

Two Bars

One Bar

Call Connection Network Status Bars

Description

All received streams are 1080p with no packet loss above the 1% warning
threshold, and

The received presentation (if active) has no packet loss above 2%.

The lowest Resolution of received HD Streams is 720p with a packet loss less than
or equal to 1%, and

The received presentation (if active) has a packet loss less than or equal to 2%.

The lowest Resolution of received HD Streams is Common Intermediate Format

(CIF) with a packet loss less than or equal to 1%, and

The received presentation (if active) has a packet loss less than or equal to 2%.

The highest percentage packet loss is above the 1% warning threshold, but less
than 10%, or

The received presentation, if active, has a loss between 2% and 10%.

The highest percentage packet loss of all received HD streams is more than 10%,
or

The received presentation has loss above 10% if active

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High-Definition Presentation

High-Definition Presentation
This section provides you with information about the supported presentation resolutions and
presentation audio and video cables and includes the following sections:

HD Presentation Overview, page 3-8

Supported Presentation Devices and Tested Adapters, page 3-8

Resolution Support, page 3-8

Required Configuration For HD Presentation, page 3-9

Scaling HD Presentation Video Resolution, page 3-10

Bandwidth Requirements for the HD Presentation Feature, page 3-10

HD Presentation Overview
Systems running IX software support high-definition (HD) presentations up to a maximum of 1080p
resolution at 30 frames per second (1080p 30). The Cisco TelePresence IX5000 and IX5200 systems
support the HD presentation feature.

Supported Presentation Devices and Tested Adapters

The presentation cable for the IX5000 system includes the following digital connectors: DisplayPort,
Mini-DisplayPort, and HDMI.
Various third-party presentation devices are supported by connectors on the IX systems presentation
cable. Supported presentation devices include:

Laptop (PC) using the HDMI connector

MacBook Air and MacBook Pro using the following connectors:

HDMI connector
DisplayPort connector
Mini DisplayPort connector

Note

Some Apple devices show flickering on the screen when being used for presentation sharing. If
you encounter this issue, change the resolution quality to a lower resolution.
iPad products using a proprietary HDMI adapter available from Apple

If an adapter is required for VGA presentations, Cisco recommends the following tested adapter:

SYBA USA VGA to HDMI converter

Resolution Support
The proportional relationship between the width and height (also known as aspect ratio) of the HD
presentation signal is 16:9, whereas an analog presentation signal is 4:3.

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High-Definition Presentation

Table 3-7 outlines the common resolutions shared by the presentation devices, the corresponding aspect
ratios, and the presentation digital cables that support the resolutions. While the IX system supports all
of the presentation resolutions indicated in the table, EDID (Extended Display Identification Data) only
supports 1080p, 720p, and VGA.
Table 3-7

Note

Aspect Ratios For Resolutions Shared By Presentation Device

Resolutions Shared By Presentation Device

Aspect Ratio

1920x1080 (1080p) @ 30, 15, or 5 fps

16:9

1280x720 (720p) @ 30, 15, or 5 fps

16:9

1024x768 (XGA) @ 30, 15, 5, or 1 fps

4:3

640x480 (VGA) @ 30, 15, 5, or 1 fps

4:3

Some presentation resolutions do not take up the full space of the presentation display area. For example,
if a laptop that is sending the presentation is set to a resolution of 1600x900, and the presentation display
is set to a resolution of 1920x1080, the image shown on the display is 1600x900 pixels with a black
border around it to make a total pixel size of 1920x1080.
To eliminate this black border around the presentation display when using a PC, open the PCs Control
Panel, navigate to the laptops Change Desktop Background, and change the picture position to Fill.

Required Configuration For HD Presentation

If both Binary Floor Control Protocol (BFCP) and TelePresence Interoperability Protocol (TIP) are
negotiated for a call, TIP takes precedence, and BFCP is not used to control presentation. BFCP is the
preferred protocol for controlling the presentation for systems that run IX software.

Note

Conferences that use TIP do not support 15 fps. For TIP calls, presentations are either sent at XGA
resolution, either 30 fps or 5 fps.
Table 3-8 describes the Unified CM configuration that enables HD presentation to function on IX
endpoints. No additional configuration is required.
Table 3-8

Unified CM Configuration

Unified CM Configuration Required For Each IX Endpoint

Notes

For each IX endpoint, use the Standard SIP Profile (not If you specify the Standard SIP BFCP profile, calls might be
the Standard SIP BFCP Profile) for the SIP profile, even dropped and BFCP might not function properly.
if you use BFCP.
Make sure that you check the Allow Presentation
For more information about configuring BFCP, refer to the
Sharing Using BFCP check box in the Protocol Specific Configuring the BFCP over UDP Collaboration Feature section
Information area of the Phone Configuration window.
of the Configuring Cisco Unified Communications Manager for the
IX System document.
In the Phone configuration, the default value of Video
For more information about this parameter, see the Video
Bandwidth Allocation Weights is 8 Main/2 Presentation. Bandwidth Allocation Weights section on page 3-11.
Adjust this setting if desired.

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High-Definition Presentation

For more details about the Unified CM configuration,see the Configuring Cisco Unified
Communications Manager for the IX System document.

Scaling HD Presentation Video Resolution

For HD presentation, the system running IX software that is sharing content can automatically change
resolutions for the content being shared, such as a slide presentation, document, or video. Table 3-9
outlines common presentation device display resolutions, and the higher or lower resolutions to which
content can be scaled and sent by the IX endpoint.
In general, HD presentation supports the following scaling schemes:

Scaling to a higher resolution is not supported except for 1280x720 (720p), which can be scaled to
XGA.

Scaling to lower resolutions of XGA is supported.

Scaling is done to accommodate lower network bandwidth. Before the system running IX software scales
the presentation, it lowers the frame rate of the presentation, which preserves the video clarity.
Table 3-9

Common Device Display Resolutions and Scaled Resolutions

Resolutions Shared By
Presentation Device

Scaled Resolutions
1920x1080
(1080p)

1280x720
(720p)

1024x768
(XGA)

640x480
(VGA)

1920x1080 (1080p)

Yes

No

Yes

Yes

1280x720 (720p)

No

Yes

Yes

Yes

1024x768 (XGA)

No

No

Yes

Yes

640x480 (VGA)

No

No

No

Yes

Bandwidth Requirements for the HD Presentation Feature

The resolutions and frame rates at which each type of video can be sent is based on the available
bandwidth.
Table 3-3 on page 3-5 and Table 3-4 on page 3-6 display the bandwidths required for supported 60 fps
main video send resolutions and frame rates, while Table 3-10 displays the bandwidth required for
supported HD presentation send resolutions and frame rates.
Table 3-10

Bandwidth Required For Supported HD Presentation Send Resolutions and Frame

Rates

Send Resolution

30 fps
(Kbps)

15 fps
(Kbps)

5 fps
(Kbps)

5 fps
(minimum)1
(Kbps)

1920x1080 (1080p)

4000

2500

1000

500

1680x1050

3700

2200

900

450

1440x900

2900

1750

725

350

1280x800

2450

1450

600

300

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Video Bandwidth Allocation Weights

Table 3-10

Bandwidth Required For Supported HD Presentation Send Resolutions and Frame

Rates (continued)

Send Resolution

30 fps
(Kbps)

15 fps
(Kbps)

5 fps
(Kbps)

5 fps
(minimum)1
(Kbps)

1280x720 (720p)

2250

1350

550

250

1024x768 (XGA)

2000

1200

500

250

800x600

1400

825

350

175

640x480 (VGA)

1000

600

250

100

1. These bandwidth rates are the lowest possible rates required. The higher bandwidth are the
recommended minimum bandwidth for best performance.

For calls that support more than one presentation stream, the required bandwidth is multiplied for each
additional stream. When two presentation streams are used in a P2P call between IX endpoints, the
required bandwidth is doubled. For example, two presentation streams at 1080p60 would require
8 Mbps.
For more information about calculating bandwidth for video and presentation content, see the Sample
Bandwidth Calculations section on page 3-12,

Tip

If, in a limited bandwidth scenario, you want to send a presentation with a higher fps but a lower
resolution, you can change the resolution of the presentation at the source of the presentation. For
example, given a maximum rate of 1000 Kbps, if you are sending a 1920x1080 presentation at 5 fps, you
can instead send 640x480at 30 fps by changing the resolution of your presentation to 640x480.

Multiple Presentation Streams

On an IX-to-IX point-to-point conference, you can share up to two presentation streams - for example,
one presentation content source and one whiteboard source. If hosting a meeting locally with no
videoconferencing, you can share up to three presentation streams.

Video Bandwidth Allocation Weights

The Video Bandwidth Allocation Weights parameter allows you to balance the bandwidth ratio for main
video and presentation video during a conference.
Use this feature when the amount of session bandwidth that is used by a Cisco TelePresence endpoint to
send audio, main video, and presentation video media streams exceeds the amount of available session
bandwidth.
You add this value in the Bandwidth Allocation Weights field in the Product Specific Configuration
Layout Area of the Unified CM administration console.
The weight is based on a total number of 10m and the default value of this parameter is a weight of 8 for
main video and a weight of 2 for presentation video (8 main / 2 presentation).

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Video Bandwidth Allocation Weights

Note

Weighting is not used for calls that use the TelePresence Interoperability Protocol (TIP). For TIP calls,
presentations are sent at XGA resolution and at either 30 fps or 5 fps.
The Cisco TelePresence System IX5000 supports the bandwidth allocation feature.
The following values are supported for this feature. The first value is the weight for main video, and the
second value is the weight for the presentation video.
9 main / 1 presentation
8 main / 2 presentation (default)
6 main / 4 presentation
4 main / 6 presentation
3 main / 7 presentation

Sample Bandwidth Calculations

Bandwidth for a full 1080p60 best quality call with a 1080p30 presentation would require the
following bandwidth:
H.265: 8.1 Mbps main video + 4 Mbps (presentation video@1080p 30) = 12.1 Mbps
H.264: 13.5 Mbps main video + 4 Mbps (presentation video@1080p 30) = 17.5 Mbps

Note

The main video rates are derived from the rate per display multiplied by the number of screens (three).
For H.265, given the rates in Table 3-3, the rate is 2.7 Mbps per screen for 1080p60 (Good), and for
H.264, given the rates in Table 3-4, the rate is 4.5 Mbps per screen for 1080p60 (Good). Multiplying
these numbers gives you the video rates of 8.1 and 13.5 Mbps, respectively.
Bandwidth Calculations

To fit the available bandwidth, the endpoint performs calculations based on these general formulas,
which include values from the Video Bandwidth Allocation Weights parameter:
Definitions:
Session Video Bandwidth (SVB) = Total session bandwidth - Audio bandwidth
Main Video Weight (Mwt) = Configured weight for main video stream
Total Weight for main video (T_Mwt) = Number of Streams x Main Video weight
Presentation Video Weight (Pwt) = Configured weight for presentation video stream
Total Weight for presentation video (T_Pwt) = Number of streams x Presentation video weight
Total Weight (TW) = T_Mwt + T_Pwt
Formula to allocate main video bandwidth:
SVB x (T_Mwt/ TW) = Mwt
Formula to allocate presentation video bandwidth:
SVB x (T_Pwt/ TW) = Pwt

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802.1X Authentication

Rate Calculation Example

Given a total available network bandwidth of 6.0 Megabits per second (Mbps), and a single presentation
stream:
T_Mwt = (3 (number of main video streams) x 8) (Mwt) = 24
T_Pwt = (1 (number of presentation video streams) x 2) (Pwt) = 2
TW = 26
Allocated main video bandwidth = 6 x (24/26) = 5.53 Mbps (1.84 Mbps per display)
Allocated presentation video bandwidth = 6 x (2/26) = 0.47 Mbps
For H.265, the 1.84 Mbps per display is sufficient to support either 720p60 (better) or 1080p30 (good),
per the rates in Table 3-3, depending on whether the initial call was negotiated at 60 or 30 fps.
For H.264, the 1.84 Mbps per display is sufficient to support 720p30 (better), per the rates in Table 3-4.
Both H.265 and H.264 encoding support a resolution stream of 720p @ 5 fps if receiving, and 640x480
@ 5 fps if sending, per the rates in Table 3-10.

Note

This example assumed a single presentation stream. Additional content streams change the calculation
in that the available bandwidth stream is divided by 2 for each content.

802.1X Authentication
This section describes how to monitor and troubleshoot 802.1X authentication in the Cisco TelePresence
System:

IEEE 802.1X Authentication Overview, page 3-13

Checking IX 802.1X Authentication Status, page 3-14

Troubleshooting 802.1X Authentication Issues, page 3-16

IEEE 802.1X Authentication Overview

802.1X is an IEEE standard for port-based network access control. It offers the capability to permit or
deny network connectivity, control Virtual LAN (VLAN) access, and apply traffic policy, based on user
or machine identity.
802.1X permits or denies device access to the network by using authentication. Ethernet switch ports can
be enabled dynamically based on the identity of the device that connects to it. Devices which are not
authenticated cannot gain access to the network.

802.1X Authentication Components

802.1X authentication involves the following three network devices:

A supplicant: a client device (such as a laptop or endpoint) that attempts to access a LAN/Wireless
LAN (WLAN), or the software that runs on this device and that provides credentials to the
authenticator.

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An authenticator: a network device (such as an Ethernet switch or wireless access point) that acts
as an access point to a protected network. For 802.1X authentication, the supplicant provides
network credentials, such as user name, password, digital security certificate, or a combination of
these, to the authenticator. The authenticator then forwards the credentials to the authentication
server for verification.

An authentication server: a server (such as Cisco Secure Access Control Server) that guards the
protected network. For 802.1X authentication, the authentication server receives the supplicants
network credentials from the authenticator and verifies the supplicants identity. Then the supplicant
is able to access the resources located on the network.

Figure 3-3

Diagram of 802.1X Authentication Process

Authenticator

Authentication
server

Supplicant

345205

Internet
or other LAN
resources

Authenticating Your IX System

Your Cisco TelePresence IX system is equipped to function as an 802.1X-compliant supplicant. 802.1X
authentication is enabled by default.

Note

Cisco recommends that you configure your switch port (or authenticator) for multi-domain mode.

Checking IX 802.1X Authentication Status

To check 802.1X authentication status in the Cisco TelePresence System, use either of the following
options:

View the IX main display screen during system bootup (see Checking 802.1X Authentication Status
on the Main Display Screen, page 3-14)

Enter the CLI command show dot1x status (see Checking 802.1X Authentication Status with a CLI
Command, page 3-16)

Checking 802.1X Authentication Status on the Main Display Screen

To check the 802.1X authentication status on the Cisco TelePresence IX system main display screen,
complete the following steps:

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802.1X Authentication

Step 1

Power off the Cisco TelePresence IX system.

Step 2

Power on the Cisco TelePresence IX system.

Step 3

View the bottom right of the main display screen. In a three-screen system, view the bottom-right of the
center screen. Text will display to indicate whether 802.1X is authenticated, not authenticated, or not
required on your system.
Example:
802.1X: Connecting...
802.1X: Not Authenticated

This text, as viewed on the Cisco TelePresence System main display screen, indicates the success or
failure of 802.1X authentication on that system. If the status line reads Not Required, 802.1X
authentication is not required for that system.
Figure 3-4

Screenshot of Cisco TelePresence System Boot-Up Screen

See Table 3-11 for a summary of 802.1X authentication status displays for enabled and non-enabled
networks.
Table 3-11

802.1X Authentication Status Display Summary

Status

802.1X-Enabled Network

Non-802.1X-Enabled Network

In Progress

Connecting / Authenticating

Connecting

Success

Authenticated

Not Required

Failure

Not Authenticated

Not Required

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Note

The 802.1X authentication status can only be viewed on your Cisco TelePresence System primary
screen, not on a secondary screen (e.g., a presentation screen, or in a three-screen system, the left or right
screen). If the 802.1X authentication status does not show on the primary screen, follow the steps below
listed under the Checking 802.1X Authentication Status with a CLI Command section on page 3-16

Checking 802.1X Authentication Status with a CLI Command

To check the 802.1X authentication status with a CLI command, complete the following steps:
Step 1

Log into the CLI.

Step 2

Input the following command: show dot1x status

Step 3

View resulting text. Text will display indicating whether 802.1X is authenticated, not authenticated, or
not required on your system.
Example:
admin:show dot1x status
Authenticated

Troubleshooting 802.1X Authentication Issues

When 802.1X does not authenticate properly, review the following sections:

Troubleshooting Issues in 802.1X Authentication

Viewing the Security Certificate

Troubleshooting Issues in 802.1X Authentication

Table 3-12 summarizes some issues that may appear during 802.1X authentication, as well as potential
resolutions.
Table 3-12

Troubleshooting Issues in 802.1X Authentication

Symptom

Possible Root Causes

Cisco Secure ACS

authentication server rejects
security certificate from the
Cisco TelePresence System
supplicant.

The security certificate is

Install a valid, non-expired
invalid, expired, or not issued by security certificate using the
CAPF.
CAPF. See Viewing the Security
Certificate.

Cisco TelePresence System fails Errors may be present in the

802.1X authentication.
systems most recent log files.

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Resolution

Use the file list log dot1x

command in the CLI to check
logs for error or failure
messages.

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802.1X Authentication

Table 3-12

Troubleshooting Issues in 802.1X Authentication

Symptom

Possible Root Causes

Cisco TelePresence System

The Ethernet switch is not
displays 802.1X: Not
configured to support 802.1X.
Required on its boot-up screen.

Cisco Secure ACS

authentication server rejects
security certificate from the
Cisco TelePresence System
supplicant.

Cisco Secure ACS is not

configured to support 802.1X.

Cisco TelePresence System

The LSC has not been exported
attempts authentication with the from CAPF and imported into
Cisco Secure ACS.
MIC instead of the LSC.
After moving to a different
CAPF and Unified CM,
Cisco TelePresence System fails
802.1X authentication.

The LSC no longer supports

802.1X authentication, since it
was installed from the previous
CAPF and Unified CM. Moving
the Cisco TelePresence System
to a different CAPF and Unified
CM requires reinstalling the LSC
and upgrading the system.

Resolution
Check the 802.1X authentication
status on the Ethernet switch by
logging into the switch and using
the CLI command show
authentication sessions
interface {FastEthernet |
GigabitEthernet} {Interface
Number}. If the Ethernet switch
is not 802.1X-enabled, enable it.
Please refer to Identity-Based
Networking Services: IP
Telephony in IEEE
802.1X-Enabled Networks
Deployment and Configuration
Guide for instructions.
Configure Cisco Secure ACS
(and all backend network
configurations) to support
802.1X. Please refer to
Identity-Based Networking
Services: IP Telephony in IEEE
802.1X-Enabled Networks
Deployment and Configuration
Guide for instructions.
Check that the LSC is exported
from CAPF and imported into
Cisco Secure ACS. See
Installing the LSC.
Reinstall the LSC from Cisco
Unified CM and upgrade the
Cisco TelePresence System. See
Installing the LSC.

Viewing the Security Certificate

You may need to examine the security certificate (MIC or LSC) in order to verify that the certificates are
valid, not expired, and issued by the CAPF. For more information on security certificates, see Examining
the Security Certificate in Your IX System, page 4-6.
You can use the CLI or a third-party tool to view the MIC or LSC.

Viewing the Security Certificate from the CLI

Viewing the Security Certificate from a Third-Party Tool

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802.1X Authentication

Viewing the Security Certificate from the CLI

To show the MIC or LSC from the CLI, complete the following steps:
Step 1

Log in to the CLI.

Step 2

Enter the following command: show cert {mic | lsc}. You must enter either mic or lsc, not both.

Step 3

View the certificate that displays within the CLI. Verify that the certificate is valid, not expired, and
issued by the CAPF.
Example:
> admin:show cert lsc
> Certificate:
Data:
Version: 3 (0x2)
Serial Number: 5 (0x5)
Signature Algorithm( sha1WithRSAEncryption
Issuer: C=US, O=organization, OU=department, CN=CAPF-1a234bcd, ST=CA, L=CH
Validity
Not Before: Mar 23 16:10:31 2012 GMT
Not After: Mar 22 16:10:30 2017 GMT
Subject: C=US, O=organization, OU=department, CN=SEPXXXXXXXXXXXX

If you enter show cert lsc on a system where the LSC is not installed, the command line will read as
follows:
show cert lsc
There is no certificate to display

If the security certificate is expired, invalid, or issued by a different source, install a new certificate using
the CAPF.

Viewing the Security Certificate from a Third-Party Tool

You can also view the MIC or LSC using a third-party tool. Consult the documentation provided with
the tool for instructions.

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Configuring the IX System

Revised: October 26, 2015

Contents
This chapter contains the following sections:

Configuring Cisco Unified Communications Manager for Your IX System, page 4-1

First Time Setup, page 4-2

Network Settings, page 4-3

Call Control Manager Settings, page 4-5

Certificates Settings, page 4-5

Troubleshooting Your Configuration, page 4-7

Resetting Your IX Codec Password, page 4-7

Troubleshooting Your IX System Components, page 4-9

Configuring Cisco Unified Communications Manager for Your IX

System
Before you can use your IX System, you need to configure the system in Cisco Unified Communications
Manager (Unified CM).
You can configure your system and complete all of the steps in this chapter prior to configuring your IX
system in Unified CM, but you will not be able to complete any of the following actions until you register
your device:

You will not be able to download Touch device software from Unified CM, and you will receive an
error in the logs.

Your Touch device will not be able to place or receive calls.

To configure your device in Unified CM, complete the following steps:

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First Time Setup

Step 1

Load the Cisco TelePresence Administration Software image onto Unified CM server. For more
information, see the Immediate Software Upgrade Requirement for Your IX System section on
page -vii and the Unified CM Device Pack Requirements section on page -vii.

Step 2

Register your system as a device in Unified CM. For more information, refer to the Configuring a
Cisco TelePresence Device section in the Cisco Unified Communications Manager Configuration
Guide for the Cisco TelePresence System.

Step 3

Add the TFTP server for your Unified CM server to your system using the TelePresence IX5000
Administrator interface. For more information, see the Call Control Manager section on page 2-9.

For more information about configuring Unified CM for your Cisco TelePresence device, refer to the
Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

First Time Setup

The first time that you log in to the Administrator user interface, you should immediately navigate to the
First Time Setup area to set up your IX system.
Figure 4-1

First Time Setup Section

For a full description and configuration steps for the first-time setup procedure, For first-time setup
instructions, refer to the IX5000 and IX5200 First-Time Setup document at the following URL:
http://www.cisco.com/c/en/us/td/docs/telepresence/ix5000/
first_time_setup/ix5000_first_time_setup.html

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Network Settings

Network Settings
The Network area displays the Cisco TelePresence IX Systems network addressing information. You
can view and manage the following network settings:

DHCPIf your network uses DHCP, select either Full or Mixed.

Full mode allows DHCP to assign all network values (IP address, subnet, gateway, DNS server

and Domain).
Mixed mode allows you to assign a static IP for the system, and DHCP assigns all other network

values.

If your network does not use DHCP, select Static to manually assign all IP address values.

IP Address

Subnet

Gateway

DNS servers (1 & 2)

To view and manage IP settings:

Step 1

Figure 4-2

Choose Configuration > Network. The Network area appears, as shown in Figure 4-2 (DHCP) and
Figure 4-3 (no DHCP).

Configuration > Network Section - (DHCP) Full

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Network Settings

Figure 4-3

Configuration > Network Section - (no DHCP) Static

Step 2

Tip

Configure settings for the Cisco TelePresence System uplink to your network. The Cisco TelePresence
System can be configured in the following ways:

Full/Pure dynamicUses DHCP to determine all settings.

Static/Pure staticUses static settings to determine all settings.

Mixed/HybridUses static settings for the IP Address, but uses DHCP to determine the rest of the
settings.

When you make any change to a Configuration > Network field, the Restart and Apply buttons at the
bottom of the page are activated.

Step 3

Click Restart to restore the original settings.

Step 4

Click Apply to register new or modified settings.

Note

All codecs on the system must be connected and enabled for the reset to complete. To register a device,
see the Optional Hardware section of the Cisco Unified Communications Manager Configuration
Guide for the Cisco TelePresence System.

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Call Control Manager Settings

Call Control Manager Settings

To specify TFTP server locations and view a list of available settings for the Cisco TelePresence IX
System:
Step 1
Figure 4-4

Choose Configuration, and scroll down to the Call Control Manager section shown in Figure 4-4.

Configuration > Call Control Manager Section

Step 2

Note

Configure Unified CM TFTP server settings.

If you enter a new value for any of the TFTP Server fields, and the change does not persist, delete the
Certificate Trust List (CTL) by clicking the Delete Certificate Trust List button and re-entering the
TFTP server information.
The Reset and Apply buttons, located at the bottom of the Configuration page, become active when a
value is entered in the TFTP Server fields.

Step 3

Note

Click Apply to register new or modified settings, or click Reset to restore the original settings.

All codecs on the system must be connected and enabled for the reset to complete. To register a device,
see the Optional Hardware and Troubleshooting the Cisco TelePresence Configuration sections of
the Cisco Unified Communications Manager Configuration Guide for the Cisco TelePresence System.

Certificates Settings
The Certificates area is where you set up 802.1X authentication for your IX System. This section
describes the steps you perform to set up 802.1X authentication, and includes the following topics:

Note

Authenticating Your IX System Using a Security Certificate

Examining the Security Certificate in Your IX System

In order to complete 802.1X authentication, you must use a port that is not already enabled for 802.1X.

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Certificates Settings

Authenticating Your IX System Using a Security Certificate

When the Cisco TelePresence IX System receives an authentication challenge from an Authenticator, the
system responds with either the Manufacturing Installed Certificate (MIC) or the Locally Significant
Certificate (LSC). When both the MIC and LSC are installed, the system uses the LSC to authenticate.
If the LSC is not installed, Cisco TelePresence System uses the MIC, as the MIC is built into the system
by the manufacturer. For more information on authentication, see 802.1X Authentication, page 3-13
The LSC provides greater security because it creates a public key infrastructure (PKI) that is unique to
each system. To authenticate the codec using the LSC, you must install it on your system manually by
using the Certificate Authority Proxy Function (CAPF) in Unified CM. For more information, see
Installing the LSC.

Installing the LSC

To install the LSC, navigate to Configuration > Certificates and refer to information on the Certificate
fields.

Examining the Security Certificate in Your IX System

You may want to examine the security certificate (MIC or LSC) on an 802.1X-authenticated system in
order to verify that the certificates are valid, not expired, and issued by the CAPF.
To examine the security certificate in your IX System, you may download a copy of the certificate to
your own system by using either of two methods:

Downloading a Security Certificate Using the CLI

Downloading a Security Certificate Using the Administrator Interface

Downloading a Security Certificate Using the CLI

To download the MIC or LSC using the CLI, complete the following steps:
Step 1

Log in to the CLI.

Step 2

Enter the following command: file get cert {cert-type} {SCP-user} {SCP-password}
{IP-address-or-hostname} {file-save-location}
See Table 4-1 for syntax descriptions.
Table 4-1

Syntax Descriptions

Argument

Description

cert-type

Type of certificate to retrieve (either MIC or LSC)

SCP-user

Username of Secure Copy (SCP) user

SCP-password

Password for SCP user

IP-address-or-hostname

Hostname or IP address of target system

file-save-location

Location to save file on target system

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Troubleshooting Your Configuration

If you select the MIC as the type of certificate to retrieve when entering the command, the security
certificate will save on the target system in the designated file-save location:
file get cert MIC username password 10.1.1.1 /home/user
Uploading MIC to 10.1.1.1...DONE

If you select the LSC as the type of certificate to retrieve, but the LSC is not installed on the
Cisco TelePresence System, the command line will read as follows:
admin:file get cert LSC username password 10.1.1.1 /home/user
Uploading LSC to 10.1.1.1...LSC does not exist
Executed command unsuccessfully

If the LSC command is unsuccessful, you need to install the LSC on the codec. See Installing the LSC.
If the command is successful, continue to the next step.
Step 3

Go to the designated file-save location, and click the file to view the certificate.

Downloading a Security Certificate Using the Administrator Interface

To download an MIC or an LSC from the Administrator interface, complete the following steps:
Step 1

Log into the Administrator interface, and navigate to Configuration > Certificates.

Step 2

Click Download at the right of the certificate row to download and view a certificate. A dimmed
Download button indicates the lack of a given certificate.

Troubleshooting Your Configuration

For information about troubleshooting your configuration, refer to the Verifying and Troubleshooting
Your Configuration section of the Configuring Cisco Unified Communications Manager for the IX
System document.

Resetting Your IX Codec Password

This section contains the following information about managing and troubleshooting password issues on
the Cisco TelePresence IX System:

Note

You must be in the Cisco TelePresence room to read the newly requested passcode that shows on the
main display.
At each point where the pwrecovery account requires input, the program will wait up to 60 seconds. If
nothing is entered, the system will inform you that the entry took too long and will exit.

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Resetting Your IX Codec Password

If you encounter any difficulty, open a case with Technical Assistance Center (TAC) via the Internet at
http://tools.cisco.com/ServiceRequestTool/create/, or contact your Cisco technical support
representative and provide the representative with the information you have gathered about the problem.
Before You Begin

Make sure that the IX System is not in a call, and that there is only one instance of someone trying to
reset the password. If either of these conditions exist, the session will abort.
The codec password is normally set from the Unified CM. If the Unified CM is not available, and the
password is unknown, complete the steps in the following procedure.
Procedure

To reset your IX System codec password:

Step 1

Using a Secure Shell (SSH) or other secure host client, log in to the Cisco TelePresence System GUI:

Step 2

Log in with the following:

Username: pwrecovery

Password: pwreset

The following message appears in the SSH client window:

Example 4-1

Welcome to Password Reset

dhcp-249:~ $ ssh [email protected]

[email protected]'s password:
***********************************************
***********************************************
**
**
**
Welcome to password reset
**
**
**
***********************************************
***********************************************
Do you want to continue ? (y/n):y
Preparing the system...
Please enter the passcode:

Step 3

The system will ask if you want to continue. Type Y, and then return to continue

Note

If desired, type any other key, and then return to exit.

This system will now prepare for password reset and prompt you for a passcode. The new passcode is
displayed on the IX System main display (See following example.):
Password reset is now being run
Passcode: 919175

Note

The passcode is a randomly generated number and will be different for each login attempt. If you enter
the wrong passcode, the system will inform you that the passcode was incorrect and will exit, as shown
in the following example. If this happens, repeat Step 1 and Step 2 from above.

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Troubleshooting Your IX System Components

Example 4-2

Invalid Password Reset Request

Do you want to continue ? (y/n):y

Preparing the system...
Please enter the passcode:12345
Sorry that was an invalid passcode...
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $

When you enter the correct passcode, the IX will then reset the administration account name and
password to the system defaults.

Note

The top right of the screen could still show the previous, non-default user name. Do not use this user
name, and continue to use the default user name and password.
The following example shows successful password reset information:
Example 4-3

Successful Password Reset Request

Please enter the passcode:507530

resetting admin name and password
stopping any existing admin session
admin account and password reset to default
success in applying security rules
Logging off
Connection to 10.00.00.100 closed.
dhcp-249:~ $

Note

If you are using the IX System with Unified CM, the next time you perform a Refresh or Reset from
Unified CM, the administration account name and password will be reconfigured to the values specified
in the Unified CM device page.

Troubleshooting Your IX System Components

For information about troubleshooting your IX System components, refer to the First Time Setup section
of this administration guide.

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Troubleshooting Your IX System Components

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Configuring the IX System

CH A P T E R

Monitoring the System

Revised: October 26, 2015

Contents
This chapter contains the following Monitoring page sections:

System Status, page 5-1

Call Statistics, page 5-2

Network Data, page 5-4

Using SNMP Traps to Monitor the System, page 5-4

System Status
Use the System Status section to view the current operating statuses of the IX system hardware
components. Colored icons next to each component indicate whether that component is connected and
functional (green checkmark) or not connected or nonfunctional (red x).
Figure 5-1shows a sample Monitoring page with the System Status section positioned on the right.

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Monitoring the System

Call Statistics

Figure 5-1

Monitoring > System Status Section

Call Statistics
Use the Call Statistics section to view audio and video call statistics collected by the codecs. Scroll
down the Monitoring page to access this section.

Special Note for Statistics for HD Presentations

If you are sharing an HD presentation, the call statistics will appear in different places depending on
whether the call is a point-to-point or multipoint call.

For a point-to-point call, view the presentation statistics under Monitoring > Call Statistics >
General.

For a multipoint call, view the presentation statistics under Monitoring > Call Statistics > AV Call
Video, AV Call Audio, or Audio Only.

Viewing Call Statistics

To view Call Statistics:
Step 1

Navigate to Monitoring > Call Statistics to view tabs for the following IX system call statistics:

GeneralHistorical information about all system calls. See the sample Data Types and Values in
Figure 5-2.

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Call Statistics

Step 2
Figure 5-2

AV Call VideoVideo stream statistics of an in-progress TelePresence call for the Right, Center,
or Left display. See sample statistics in Figure 5-3.

AV Call AudioAudio stream statistics of an in-progress TelePresence call.

Audio OnlyAudio add-in data for the in-progress TelePresence call.

Click a tab for a desired statistics selection.

General Call Statistics

Click any of the three AV stream selections to get their specific statistics as in Figure 5-3.
Figure 5-3

AV Call Video Stream Statistics

Note that in the AV Call Video tab you view statistics for either the Right, Center, or Left system
displays. View either transmit or receive statistics by clicking either the Transmit or the Receive button.

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Chapter 5

Monitoring the System

Network Data

Note

For more information about jitter and packet loss, see the Understanding Jitter and Defining Jitter
Thresholds section of the Cisco TelePresence System Message Guide at Cisco.com.
Continue to scroll down the Monitoring page to the Network Data section to view your systems
transmission data.

Network Data
Use the Network Data section to view packet transmission statistics collected from the network. Data is
listed in columns labeled as if you were looking at the back of the system. For example, on an IX5000,
the labels would indicate statistics from the left, center, and right codecs.
To monitor network statistics:
Step 1
Figure 5-4

In the Monitoring page, scroll down to Network Data. Your network data appears as in Figure 5-4.

Network Data Section

Step 2

View your Network Data information.

Using SNMP Traps to Monitor the System

Cisco provides management information base (MIB) files that monitor your system using the Simple
Network Management Protocol (SNMP). For more detail, refer to the MIBs, RFCs, and SNMP Trap
Messages for the Cisco TelePresence System chapter of the Cisco TelePresence System Message Guide.

Where to Go Next
For more information about system statistics and messages, including System Operations (Sysops) Log
messages, see the Cisco TelePresence System Message Guide at Cisco.com.

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CH A P T E R

IX System Ports and Protocols

Revised: October 26, 2015

Contents
This appendix contains the following sections:

Overview, page 6-1

Ports and Protocols Used by the IX System, page 6-2

Ports and Protocols Used by the Cisco Unified Communications Manager, page 6-4

Ports and Protocols Used by the Cisco TelePresence Management Suite, page 6-4

Ports and Protocols Used by Cisco TelePresence Server, page 6-4

Ports and Protocols Used by Cisco TelePresence Multipoint Switch (CTMS), page 6-5

Ports and Protocols Used for Cisco IOS IP Service Level Agreements (IPSLA), page 6-6

Ports and Protocols Used by Legacy TelePresence Infrastructure Products, page 6-7

Overview
Immersive Cisco TelePresence Systems are designed to be deployed on a converged IP network. Many
enterprise customers rely on firewalls and/or Access Control Lists (ACLs) to protect the systems
registered to Cisco Unified Communications Manager (Unified CM) from various sorts of malicious
threats. ACLs are also frequently used to enforce Quality of Service (QoS) settings, including marking,
shaping and policing traffic at various places in the network, such as at the access edge of a local area
network (LAN), or at the intersection of a LAN and wide area network (WAN).
There are three key considerations for using Firewalls and/or Access Control Lists with
Cisco TelePresence:
1.

The specific TCP and UDP ports that need to be permitted between each component of the solution.

2.

The bandwidth required for the audio and video media streams of a Cisco TelePresence meeting is
significantly higher and far less tolerant to latency, jitter and loss than a typical voice call and should
be taken into consideration when considering specific router, switch, firewall, and intrusion
prevention (IPS) platforms and their performance characteristics.

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Chapter 6

IX System Ports and Protocols

Ports and Protocols Used by the IX System

3.

Firewalls that rely on Application Layer Inspection in order to dynamically open/close certain UDP
ports may not support the specific SIP protocol implementation of Cisco TelePresence, or may not
be able to inspect the contents of the application layer protocol because it is encrypted.

This document only addresses the first of the above three considerations. It provides the list of TCP and
UDP ports used by Cisco TelePresence. It does not provide guidance on which router, firewall or IPS
platforms or configurations customers should use. For more information about network design, refer to
the Solution Reference Network Design (SRND) guides at http://www.cisco.com/go/ucsrnd. Use this
document along with the information in the SRND guide for your Unified CM release.

Note

Customers are advised to thoroughly test Cisco TelePresence against their specific firewall, ACL, and
IPS configurations before deploying them in production.

Ports and Protocols Used by the IX System

This chapter contains information about ports used by IX systems that are relevant to a firewall or ACL
administrator. Ports used for internal system communication are not included in this appendix.
Table 6-1

Protocols and Ports Used by the IX System

Protocol

TCP or
UDP

Source
Device: Port

Destination
Device: Port

CDP

N/A

IX codec: N/A

Switch: N/A

Description and Use

Advertises its existence to the upstream Cisco Catalyst
Ethernet Switch to which it is attached and learn what Virtual
LAN (VLAN) it should tag its packets with.
Note

DHCP

UDP

0.0.0.0: 68

Broadcast: 67

IX codec: 68
UDP

0.0.0.0: 67

CDP is a layer-2 protocol and hence does not use TCP

or UDP for transport.

Requests an IP address from the DHCP server.

Note

It is recommended to use static IP addressing instead

of DHCP on every CTS endpoint.

Broadcast: 68

Sent by the DHCP server in response to a request for an IP

address.

DHCP: 67
ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a

device is reachable (for example, ICMP echo request and
response). ICMP unreachables may sometimes be sent by a
device to indicate that a device or port is no longer reachable.
ICMP time-exceeded may be sent by a device to indicate that
the Time to Live (TTL) of a packet was exceeded.

NTP

UDP

IX codec: 123

NTP: 123

Synchronizes the hardware clock on the CTS with an NTP

server.

DNS

UDP

IX codec:
Ephemeral

DNS: 53

Resolves hostnames to IP addresses.

HTTP

TCP

ANY: Ephemeral

IX codec: 80, 443

Accesses the administrative web interface of the IX codec.

Port 80 is automatically redirected to port 443.

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Ports and Protocols Used by the IX System

Table 6-1

Protocols and Ports Used by the IX System

IX codec:
Ephemeral

CUCM: 6970

Downloads configuration and firmware files from the

Cisco Unified CM TFTP service.
Note

IX codec:
Ephemeral

CUCM: 8080

Used by the Directories feature on the CTS Cisco Unified IP

Phone user interface to search the Cisco Unified CM LDAP
directory.

CTS-Manager: Uses XML/SOAP to coordinate meeting schedule and system

operational status with CTS-Manager:
8080, 8444

IX codec:
Ephemeral

CTS-Manager: IX codec:
Ephemeral
8081, 9501

The IX codec uses HTTP instead of TFTP for

accessing these files.

When security is enabled, the CTS uses port 8444 and

CTS-Manager uses port 9501 on the CTS
(recommended).

When security is not enabled, CTS uses port 8080 on

CTS-Manager and CTS-Manager uses port 8081 on the
CTS.

IX codec:
Ephemeral

CTMS: 9501

Uses XML between each CTS and the CTMS for in-meeting
controls such as Site/Segment Switching and Meeting
Lock/Unlock.

SSH

TCP

ANY: Ephemeral

IX codec: 22

Accesses the IX codec administrative command-line interface

(CLI).

SNMP

UDP

ANY: Ephemeral

IX codec: 161

Receives SNMP queries from a management station.

IX codec:
Ephemeral

SNMP: 162

Sends SNMP traps to a management station.

CAPF

TCP

IX codec:
Ephemeral

CUCM: 3804

Registers its Manufacturing Installed Certificate (MIC), or

obtains a Locally Significant Certificate (LSC) from the
Cisco Unified CM Certificate Authority Proxy Function
(CAPF) service.

CTL

TCP

IX codec:
Ephemeral

CUCM: 6970 and

2444 (see notes)

Downloads the Certificate Trust List (CTL) from the

Cisco Unified CM Certificate Trust List (CTL) Provider
service. When downloading the CTL, port 2444 is used.

SIP

UDP

IX codec:
Ephemeral

CUCM: 5060

TCP

Used for registration and call signaling between the CTS and
CUCM: 5060, 5061 Cisco Unified CM. Can be one of the following:
UDP port 5060

TCP port 5060

TCP port 5061 if SIP over TLS is enabled

(recommended).

RTP

UDP

IX codec: 16384 ANY: ANY

32768

Sends and receives audio and video media.

XML-R
PC

TCP

IX codec:
Ephemeral

Autostarts the MIDlet phone user interface (UI).

Phone: 61456

Phone: Ephemeral IX codec: 61457

Sends notifications to the MIDlet phone UI.

Phone: Ephemeral IX codec: 61458

Receives notifications from the MIDlet phone UI.

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Chapter 6

IX System Ports and Protocols

Ports and Protocols Used by the Cisco Unified Communications Manager

Ports and Protocols Used by the Cisco Unified Communications

Manager
For a comprehensive list of all ports used by Cisco Unified Communications Manager (Unified CM)
release 10, refer to the TCP and UDP Port Usage Guide for Cisco Unified Communications Manager,
Release 10.0(1) at the following URL:
http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/port/10_0_1/CUCM_BK_T537717B_00_
tcp-port-usage-guide-100.html

Note

If your Unified CM version is different than 10.x, locate the section for your TMS version at the list of
installation guides at the following URL:
http://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suite-tms/
products-installation-guides-list.html

Ports and Protocols Used by the Cisco TelePresence

Management Suite
For a list of the ports and protocols used for the Cisco TelePresence Management Suite, refer to the Port
used by Cisco TMS section of the Cisco TelePresence Management Suite Installation and Upgrade
Guide (14.6) document at the following URL:
http://www.cisco.com/c/dam/en/us/td/docs/telepresence/infrastructure/tms/install_guide/Cisco-TMS-in
stall-guide-14-6.pdf

Note

If your TMS version is different than 14.6, locate the Ports used by Cisco TMS section for your TMS
version at the list of installation guides at the following URL:
http://www.cisco.com/c/en/us/support/conferencing/telepresence-management-suite-tms/
products-installation-guides-list.html

Ports and Protocols Used by Cisco TelePresence Server

Table 6-2 provides you with a list of the ports used by the Cisco TelePresence Server.

Note

This table provides the default list for a Cisco TelePresence Server MSE 8710. The following
TelePresence Server products do not use the FTP or H.323 ports:

Cisco TelePresence Server on Multiparty Media 3x0

Cisco TelePresence Server on Virtual Machine

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Chapter 6

IX System Ports and Protocols

Ports and Protocols Used by Cisco TelePresence Multipoint Switch (CTMS)

Table 6-2

Protocols and Ports Used for Cisco TelePresence Server

Protocol

TCP or
UDP

Port

Description and Use

HTTP

TCP

80

HTTP port

HTTPS

TCP

443

HTTPS port

H.323

TCP

1720

Incoming port for H.323

SIP (TCP)

TCP

5060

SIP port

Encrypted
SIP (TLS)

TCP

5061

Encrypted SIP port

FTP

TCP

21

FTP port

SIP (UDP)

UDP

5060

Encrypted SIP port

N/A

N/A

49152-65535

Ephemeral ports

Ports and Protocols Used by Cisco TelePresence Multipoint

Switch (CTMS)
Table 6-3 contains information about the Cisco TelePresence Multipoint Switch for Release 1.7(x).
Table 6-3

Cisco TelePresence Multipoint Switch Release 1.7(x)

Protocol

TCP or UDP Source

Device: Port

Destination
Device: Port

Description and Use

CDP

N/A

N/A

Advertises its existence to the upstream Cisco Catalyst Ethernet

Switch to which it is attached.

N/A

Note

DHCP

UDP

0.0.0.0: 68

Broadcast: 67

CTMS: 68
0.0.0.0: 67

CDP is a layer-2 management protocol and hence does

not use TCP or UDP.

Requests an IP address from the DHCP server.

Note

It is recommended to use static IP addressing instead of

DHCP.

Broadcast: 68

Sent by the DHCP server in response to a request for an IP

address.

DHCP: 67
ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a device

is reachable (for example, ICMP echo request and response).
ICMP unreachables may sometimes be sent by a device to
indicate that a device or port is no longer reachable. ICMP
time-exceeded may be sent by a device to indicate that the Time
to Live (TTL) of a packet was exceeded.

NTP

UDP

CTMS: 123

NTP: 123

Synchronizes the hardware clock on the CTMS with an NTP

server.

DNS

UDP

CTMS:
Ephemeral

DNS: 53

Resolves hostnames to IP addresses.

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Ports and Protocols Used for Cisco IOS IP Service Level Agreements (IPSLA)

Table 6-3

HTTP

Cisco TelePresence Multipoint Switch Release 1.7(x) (continued)

TCP

CTMS:
Ephemeral

CTS-Manager:
Ephemeral

CTS-Manager Uses XML/SOAP over HTTP or HTTPs to coordinate meeting

schedule and system operational status between CTS-Manager
: 8080,
and the CTMS.
8444

CTMS:
8080, 8444

When security is enabled, the CTMS uses port 8444 on

CTS-Manager and CTS-Manager uses port 8444 on the
CTMS (recommended).

When security is not enabled, CTMS uses port 8080 on

CTS-Manager, and CTS-Manager uses port 8080 on the
CTMS.

ANY: Ephemeral CTMS: 80,443

Accessed the CTMS administrative web interface. Port 80 is

automatically redirected to port 443.

IX codec:
Ephemeral

Uses XML between each CTS and the CTMS for in-meeting
controls such as Site/Segment Switching and Meeting
Lock/Unlock. This port is the same for both secure and
non-secure modes.

CTMS: 9501

SSH

TCP

ANY: Ephemeral CTMS: 22

Accesses the CTMS administrative command-line interface

(CLI).

SNMP

UDP

ANY: Ephemeral CTMS: 161

Receives SNMP queries from a management station.

CTMS:
Ephemeral

SNMP: 162

Sends SNMP traps to a management station.

CTMS:
Ephemeral

CUCM: 5060,
5061

Used for call signaling with Cisco Unified CM.

CUCM:
Ephemeral

CTMS: 5060,
5061

CTMS:
Ephemeral

CUCM: 5060,
5061

CUCM:
Ephemeral

CTMS: 5060,
5061

CTMS: 16384
32768

ANY: ANY

SIP

UDP

TCP

RTP

UDP

When security is not enabled, use UDP or TCP port 5060.

When security is enabled, use UDP or TCP.

Note

Unlike the CTS endpoints which always initiate the SIP

TCP socket to Cisco Unified CM, in the case of CTMS
either side can initiate the connection.

Send and receives audio and video media.

Ports and Protocols Used for Cisco IOS IP Service Level

Agreements (IPSLA)
Cisco IOS IP Service Level Agreements (IPSLA) is commonly used prior to the installation of
Cisco TelePresence to measure and assess the network path.
Table 6-4 lists the specific ports relevant for the IPSLA UDP Jitter probe operation used to conduct
Cisco TelePresence Network Path Assessment (NPA) testing. The term Agent refers to the router who
generates the IPSLA test packets, and Responder refers to the router which replies to those requests.
Both means that either the Agent or the Responder could generate such a packet.

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Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Note

Table 6-4

Table 6-4 provides the ports most commonly used by IPSLA Agent and IPSLA Responder routers.
Because IPSLA runs on Cisco IOS, there may be other ports used for communications by those routers.

Cisco IOS IP Service IPSLA Support

Protocol

TCP or
UDP

Source
Device: Port

Destination
Device: Port

CDP

N/A

N/A

N/A

Description and Use

Advertises its existence to the upstream Cisco Catalyst Ethernet
Switch to which it is attached.
Note

CDP is a layer-2 management protocol and hence does

not use TCP or UDP.

ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a device

is reachable (for example, ICMP echo request and response).
ICMP unreachables may sometimes be sent by a device to
indicate that a device or port is no longer reachable. ICMP
time-exceeded may be sent by a device to indicate that the Time
to Live (TTL) of a packet was exceeded.

NTP

UDP

Both: 123

NTP: 123

Synchronizes the hardware clock on the Cisco IOS IPSLA

router with an NTP server.

DNS

UDP

Both: Ephemeral DNS: 53

SSH

TCP

ANY:
Ephemeral

Both: 22

Accesses the Cisco IOS IPSLA router administrative

command-line interface (CLI).

SNMP

UDP

ANY:
Ephemeral

Both: 161

Receives SNMP queries from a management station.

Both: Ephemeral ANY: 162

Resolves hostnames to IP addresses.

Sends SNMP traps to a management station.

IPSLA

UDP

Agent:
Ephemeral

Responder: 1967 Signals a new IPSLA operation between the Agent and the
Responder.

RTP

UDP

Agent:
Ephemeral

Responder:
16384 32768
(configurable)

Sends and receives audio and video media from the Agent to the
Responder. The Responder then returns these packets back to the
Agent. The specific destination UDP ports can be defined in the
IPSLA Agent configuration.

Ports and Protocols Used by Legacy TelePresence

Infrastructure Products
The following section provides information about legacy infrastructure products that are used with
immersive Cisco TelePresence systems and include the following sections:

Cisco TelePresence Manager (CTS-Manager), page 6-8

Cisco TelePresence Recording Server (CTRS), page 6-12

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Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Cisco TelePresence Manager (CTS-Manager)

See the following tables for CTS-Manager support:

Cisco TelePresence Manager (CTS Manager) for Microsoft Exchange, page 6-8

Cisco TelePresence Manager for IBM Domino, page 6-10

Cisco TelePresence Manager (CTS Manager) for Microsoft Exchange

Table 6-5 contains information about CTS Manager Release 1.7(x) and later with Microsoft Exchange
2003 WebDAV and 2010 EWS.
Table 6-5

Microsoft Exchange 2003 WebDAV and 2010 EWS For Cisco TelePresence Manager 1.7(x) and Later

Protocol

TCP or
UDP

Source
Device: Port

Destination
Device: Port

CDP

N/A

N/A

N/A

Description and Use

Advertises its existence to the upstream Cisco Catalyst
Ethernet Switch to which it is attached.
Note

DHCP

UDP

0.0.0.0: 68

Broadcast: 67

CTS-Manager:
68
0.0.0.0: 67

CDP is a layer-2 management protocol and hence

does not use TCP or UDP.

Requests an IP address from the DHCP server.

Note

It is recommended to use static IP addressing instead

of DHCP.

Broadcast: 68

Sent by the DHCP server in response to a request for an IP

address.

DHCP: 67
ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a

device is reachable (for example, ICMP echo request and
response). ICMP unreachables may sometimes be sent by a
device to indicate that a device or port is no longer reachable.
ICMP time-exceeded may be sent by a device to indicate that
the Time to Live (TTL) of a packet was exceeded.

NTP

UDP

CTS-Manager:
123

NTP: 123

Synchronizes the hardware clock on the CTS-Manager with

an NTP server.

DNS

UDP

CTS-Manager:
Ephemeral

DNS: 53

Resolves hostnames to IP addresses.

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Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Table 6-5

HTTP

Microsoft Exchange 2003 WebDAV and 2010 EWS For Cisco TelePresence Manager 1.7(x) and Later

TCP

IX codec:
Ephemeral

CTS-Manager:
8080, 8444

CTS-Manager:
Ephemeral

IX codec: 8081,
9501

CTMS:
Ephemeral

CTS-Manager:
8080, 8444

CTS-Manager:
Ephemeral

CTMS: 8080,
8444

CTS-Manager:
Ephemeral

CUCM: 8444

Uses XML/SOAP to coordinate meeting schedule and system

operational status with CTS-Manager.

When security is enabled, the CTS uses port 8444 on

CTS-Manager and CTS-Manager uses port 9501 on the
CTS (recommended).

When security is not enabled, CTS uses port 8080 on

CTS-Manager and CTS-Manager uses port 8081 on the
CTS.

Uses XML/SOAP over HTTP or HTTPs to coordinate

meeting schedule and system operational status between
CTS-Manager and the CTMS.
Uses XML/SOAP over HTTPs to the AXL Web Services on
Cisco Unified CM to interrogate the Cisco Unified CM
database to discover the existence of CTS endpoints.

ANY: Ephemeral CTS-Manager:

80,443

Accesses the administrative web interface of CTS-Manager.

Port 80 is automatically redirected to port 443.

SSH

TCP

ANY: Ephemeral CTS-Manager: 22

Accesses the CTS-Manager administrative command-line

interface (CLI).

SNMP

UDP

ANY: Ephemeral CTS-Manager:

161

Receives SNMP queries from a management station.

CTS-Manager:
Ephemeral

SNMP: 162

Sends SNMP traps to a management station.

CAPF

TCP

CTS-Manager:
Ephemeral

CUCM: 3804

Obtains a Locally Significant Certificate (LSC) from the

Cisco Unified CM Certificate Authority Proxy Function
(CAPF) service.

CTL

TCP

CTS-Manager:
Ephemeral

CUCM: 2444

Downloads the Certificate Trust List (CTL) from the

Cisco Unified CM Certificate Trust List (CTL) Provider
service.

JTAPI

TCP

CTS-Manager:
Ephemeral

CUCM: 2748,
2749

Uses JTAPI to register with Cisco Unified CM CTI Manager

service to receive device event status of CTS endpoints.

LDAP

TCP

CTS-Manager:
Ephemeral

When security is enabled, CTS-Manager uses port 2749

on Cisco Unified CM (recommended).

Otherwise, port 2748 is used.

AD: 389,3268,636 Discovers the Microsoft Exchange mailbox name of each

CTS endpoint and authenticates users logging into
CTS-Manager.

Port 389 is used for single AD server deployments.

If AD deployment uses a Global Catalogue Server, then

port 3268 is used.

If AD uses LDAP over Secure Sockets Layer

(LDAP/SSL), then port 636 is used (recommended).

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Table 6-5

Microsoft Exchange 2003 WebDAV and 2010 EWS For Cisco TelePresence Manager 1.7(x) and Later

WebDAV TCP

EWS

CTS-Manager:
Ephemeral

Exchange: 80

Subscribes to the Microsoft Exchange mailbox of each

Cisco TelePresence endpoint to process meeting requests.

UDP

Exchange:
Ephemeral

CTS-Manager:
3621

Notifies CTS-Manager of any events in the mailboxes to

which it is subscribed.

TCP

CTS-Manager:
Ephemeral

Exchange: 80,443

Subscribes to the Microsoft Exchange mailbox of each

Cisco TelePresence endpoint to process meeting requests.

If Exchange is setup to support SSL, then port 80 and

port 443 are used (recommended).

If Exchange is non-secure, port 80 is used.

Cisco TelePresence Manager for IBM Domino

Table 6-6 contains information about Cisco TelePresence Manager 1.7(x) for IBM Domino.
Table 6-6

IBM Domino for Cisco TelePresence Manager 1.7(x) and Later

Protocol

TCP or UDP Source

Device: Port

Destination
Device: Port

Description and Use

CDP

N/A

N/A

Advertises its existence to the upstream Cisco Catalyst Ethernet

Switch to which it is attached.

N/A

Note

DHCP

UDP

0.0.0.0: 68

Broadcast: 67

CTS-Manager:
68
0.0.0.0: 67

CDP is a layer-2 management protocol and hence does

not use TCP or UDP.

Requests an IP address from the DHCP server.

Note

It is recommended to use static IP addressing instead of

DHCP.

Broadcast: 68

Sent by the DHCP server in response to a request for an IP

address.

DHCP: 67
ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a device

is reachable (for example, ICMP echo request and response).
ICMP unreachables may sometimes be sent by a device to
indicate that a device or port is no longer reachable. ICMP
time-exceeded may be sent by a device to indicate that the Time
to Live (TTL) of a packet was exceeded.

NTP

UDP

CTS-Manager:
123

NTP: 123

Synchronizes the hardware clock on the CTS-Manager with an

NTP server.

DNS

UDP

CTS-Manager:
Ephemeral

DNS: 53

Resolves hostnames to IP addresses.

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Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Table 6-6

HTTP

IBM Domino for Cisco TelePresence Manager 1.7(x) and Later (continued)

TCP

CTS-Manager Uses XML/SOAP to coordinate meeting schedule and system

operational status with CTS-Manager.
: 8080,
8444
CTS-Manager:
When security is enabled, the CTS uses port 8444 on
Ephemeral
CTS-Manager and CTS-Manager uses port 9501 on the
IX codec:
CTS (recommended).
8081, 9501

IX codec:
Ephemeral

CTMS:
Ephemeral

CTS-Manager:
Ephemeral
CTMS:
8080, 8444

CTS-Manager:
Ephemeral

CTS-Manager
: 8080,
8444

CUCM: 8444

When security is not enabled, CTS uses port 8080 on

CTS-Manager and CTS-Manager uses port 8081 on the
CTS.

Uses XML/SOAP to interrogate the Cisco Unified CM database

to discover the existence of CTS endpoints.

ANY: Ephemeral CTS-Manager:

80,443

Accesses the administrative web interface of CTS-Manager.

Port 80 is automatically redirected to port 443.

SSH

TCP

ANY: Ephemeral CTS-Manager:

22

Accesses the CTS-Manager administrative command-line

interface (CLI).

SNMP

UDP

ANY: Ephemeral CTS-Manager:

161

Receives SNMP queries from a management station.

CTS-Manager:
Ephemeral

SNMP: 162

Sends SNMP traps to a management station.

CAPF

TCP

CTS-Manager:
Ephemeral

CUCM: 3804

Obtains a Locally Significant Certificate (LSC) from the

Cisco Unified CM Certificate Authority Proxy Function
(CAPF) service.

CTL

TCP

CTS-Manager:
Ephemeral

CUCM: 2444

Downloads the Certificate Trust List (CTL) from the

Cisco Unified CM Certificate Trust List Provider service.

JTAPI

TCP

CTS-Manager:
Ephemeral

CUCM: 2748,
2749

Uses JTAPI to register with Cisco Unified CM CTI Manager

service to receive device event status of CTS endpoints.

LDAP

IIOP

TCP

TCP

UDP

CTS-Manager:
Ephemeral

CTS-Manager:
Ephemeral

CTS-Manager:
Ephemeral

Domino:
389,636

When security is enabled, CTS-Manager uses port 2749 on

Cisco Unified CM (recommended).

Otherwise, port 2748 is used.

Discovers the Domino mailbox name of each CTS endpoint, and

authenticates users logging into CTS-Manager.

If Domino uses LDAP over Secure Sockets Layer

(LDAP/SSL), then port 636 is used (recommended).

Otherwise, port 389 is used.

Domino: 80,443 Negotiates an Internet Inter-ORB Protocol (IIOP) session to the

Domino mailbox of each CTS endpoint to process meeting
requests.

If Domino is setup to support SSL, then port 443 is used

(recommended).

Otherwise, port 80 is used.

Domino: 63148 Queries and synchronizes the Domino mailboxes it is

subscribed to.

Cisco TelePresence System Administration Guide

6-11

Chapter 6

IX System Ports and Protocols

Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Cisco TelePresence Recording Server (CTRS)

Table 6-7 contains information about Cisco TelePresence Recording Server for Release 1.7(X).
Table 6-7

Cisco TelePresence Recording Server Release 1.7(X)

Cisco TelePresence Recording Server Release 1.7(X)

Protocol

TCP or
UDP

Source
Device: Port

Destination
Device: Port

CDP

N/A

N/A

N/A

Description and Use

Advertises its existence to the upstream Cisco Catalyst Ethernet
Switch to which it is attached.
Note

DHCP

UDP

0.0.0.0: 68

Broadcast: 67

Requests an IP address from the DHCP server. It is

recommended to use static IP addressing instead of DHCP.

Broadcast: 68

Sent by the DHCP server in response to a request for an IP

address.

CTRS: 68
0.0.0.0: 67

CDP is a layer-2 management protocol and hence does

not use TCP or UDP.

DHCP: 67
ICMP

N/A

ANY: N/A

ANY: N/A

ICMP may sometimes to be used to determine whether a device

is reachable (for example, ICMP echo request and response).
ICMP unreachables may sometimes be sent by a device to
indicate that a device or port is no longer reachable. ICMP
time-exceeded may be sent by a device to indicate that the Time
to Live (TTL) of a packet was exceeded.

NTP

UDP

CTRS: 123

NTP: 123

Synchronizes the hardware clock on the CTRS with an NTP

server.

DNS

UDP

CTRS:
Ephemeral

DNS: 53

Resolves hostnames to IP addresses.

HTTP

TCP

ANY: Ephemeral CTRS: 80,443

CTRS:
Ephemeral

CTRS:
8080, 8444

CTS-Manager;
Ephemeral

CTS-Manager
: 8080,
8444

Accesses the CTRS administrative web interface. Port 80 is

automatically redirected to port 443.
Uses XML/SOAP over HTTP or HTTPS to maintain a heartbeat
with the CTS-Manager, if configured.

SSH

UDP

ANY: Ephemeral CTRS: 22

Accesses the CTRS administrative command-line interface

(CLI).

SNMP

UDP

ANY: Ephemeral CTRS: 161

Receives SNMP queries from a management station.

CTRS:
Ephemeral

Sends SNMP traps to a management station.

SNMP: 162

Cisco TelePresence System Administration Guide

6-12

Chapter 6

IX System Ports and Protocols

Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Table 6-7

SIP

RTP

Cisco TelePresence Recording Server Release 1.7(X) (continued)

UDP

CTRS:
Ephemeral

CUCM: 5060,
5061

TCP

CTRS:
Ephemeral

CUCM: 5060,
5061

CTRS: 16384
32768

ANY: ANY

UDP

Used for call signaling with Cisco Unified CM:

When security is not enabled, CTRS uses UDP or TCP

port 5060.

When security is enabled, CTRS uses UDP or TCP

port 5061.

Sends and receives audio and video media.

Cisco TelePresence System Administration Guide

6-13

Chapter 6
Ports and Protocols Used by Legacy TelePresence Infrastructure Products

Cisco TelePresence System Administration Guide

6-14

IX System Ports and Protocols

INDEX

About function

field, data in

1-5

adapters, cable, supported

Apply button

3-8

1-5

audio
codec statistics

1-5

2-5, 5-2

H.264

3-1

H.265 Support

3-1

Help function

B
bandwidth requirements

3-2

bit rate, advertised and negotiated

2-5, 5-2

1-5

I
IP address
Cisco TelePresence

dynamic

cable adapters, supported

Call Statistics window

static

3-8

4-3

4-3

IP phone

2-5, 5-2

monitoring

camera
monitoring

4-3

1-4

IP Settings window

1-4

4-3

Cisco CallManager
monitoring

1-4

Cisco Unified Communications Manager

configuration file location
monitoring

2-9, 4-5

L
Logout function

1-5

1-4

Cisco Unified Communications Manager Settings

window 2-9, 4-5
codec, statistics from

2-5, 5-2

M
MAC address
Cisco TelePresence

4-3

main display icons

call connection status bars

DHCP configuration
display
monitoring

4-3

3-6

message
validation

1-5

1-4

Cisco TelePresence System Administration Guide

IN-1

Index

P
Passwords
resetting in CTS

4-7

ports used by IX system

6-1

protocols used by system

6-1

R
Reset button

1-5

S
system
ports used

6-1

protocols used
status update

6-1
1-4

System Status window

1-4

T
TelePresence IX5000 Administrator home page
TFTP server, configuring

2-1

2-9, 4-5

V
video
codec statistics

2-5, 5-2

Cisco TelePresence System Administration Guide

IN-2