SMB University Catalogue www.cisco.

com/go/smbuniversity
Cisco SMB University delivers training to SMB-focused Cisco partners. Whether SMB Specialization is your goal, or you need
training to build your team’s sales, technical, or business acumen, SMB University is your single source to develop your SMB
practice.

Catalogue includes: This catalogue provides a comprehensive list of training

ƒ Offerings for Account Managers opportunities offered through Cisco SMB University. Some
ƒ Offerings for Engineers offerings help you prepare for SMB Specialization, while
ƒ Offerings for Business Owners others support your commitment to ongoing education as
you develop your SMB practice.

SMB Specialization Courses and Exams

The courses and exams listed below help you prepare for the exams required for SMB Specialization. Use your CCO login to
register for these web-based courses through the Partner Education Connection.

Portuguese
Hungarian
Simplified

Japanese
SMB Specialization
Chinese

German

Spanish
Russian

Turkish
English

Korean
French
Czech

Polish
Italian
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and More
Account Manager Role Information

SMB Solutions for Account

Course

Managers: This 10 hour web-based Register

9
course prepares students for the
SMBAM exam #650-175.
SMB Account Manager exam
#650-175: This exam is required
Exam

Register
9 9 9 9 9 9 9 9 9 9 9 9 9 9
for Account Managers wishing to
earn SMB Specialization.
Visit the SMB Specialization Account Manager Learning Map for more detailed information about requirements. Portuguese
Hungarian
Simplified

Japanese

SMB Specialization
Chinese

German

Spanish
Russian

Turkish
English

Korean
French
Czech

Polish
Italian

Registration
and More
Engineer Role Information

SMB Solutions for Engineers: This

Course

12 hour web-based course prepares Register

9
students for the SMBEN exam #650-
180.
SMB Engineer exam #650-180:
Exam

Register
This exam is required for Engineers 9 9 9 9 9 9 9 9 9 9 9 9 9 9
wishing to earn SMB Specialization.
Visit the SMB Specialization Engineer Learning Map for more detailed information about requirements.
 Cisco SMB University Catalogue

Additional SMB Partner Training

The courses listed below support your commitment to ongoing education as you further develop your SMB practice. There are
no exams associated with this content. Use your CCO login to register for these web-based courses through the Partner
Education Connection.

English
Registration
and More
Account Manager information
SMART CARE
Cisco Smart Care Service: This elearning course offers a specific Account Manager
track when you select a role-based learning path. The course provides an overview,
9 Register
how to manage+C49, quote and order Cisco Smart Care Service, as well as how to use
the tools.
UNIFIED COMMUNICATIONS
SMB University Unified Communications: This 4-hour course teaches the techniques
Register
and tips necessary for consulting with SMB clients on Cisco Unified Communications 9
products, services, and solutions.
SMART BUSINESS ROADMAP
SBR-SOS Pursuing Revenue Series: The SBR-SOS Pursuing Revenue Series is a
sales based program designed to help generate demand by using a consultative
approach, specifically through the application of Smart Business Roadmap (SBR). It 9 Register
also introduces Sales Opportunity Snapshot (SOS), a tool that helps qualify sales
opportunities.
LINKSYS
LVS Overview: This elearning course introduces the features and functions of the 9 Register
Linksys Voice System (LVS), as well as, the various configuration methods available.
LVS VoIP Basics: This elearning course introduces common protocols of VoIP focusing
on Session Initiated Protocol (SIP) that is commonly used with the Linksys Voice 9 Register
System (LVS) family of products.
LVS Course Introduction: This elearning course introduces the elements of the
Linksys Voice System (LVS) and Session Initiated Protocol (SIP) technology as applied 9 Register
to the components of the LVS.
Selling LVS: This elearning course presents a list of sales and marketing resources for 9 Register
selling the Linksys Voice System (LVS).
LVS Sales Training: This elearning course introduces VoIP trends as applied towards 9 Register
the Small Business or Small Office - Home Office deployment.
LVS Marketing - Strategies & Tactics: This elearning course introduces marketing
strategies and tactics commonly used with not only Linksys Voice System (LVS) 9 Register
products, but other Linksys products as well.
Introductory Module - Web Threats: This VoD offers an overview of the web threat 9 Register
problem, how the infection chain works and how you can protect yourself against it.
Introductory Module - Spyware: This VoD offers an overview of the spyware problem 9 Register
and its danger.
Introductory Module - Spam: This VoD provides an overview of the spam problem and 9 Register
how to combat it.
Introductory Module - Phishing: This VoD defines what phishing and spy-phishing
are, how phishing and spy-phishing attacks are generated, and steps you can use to 9 Register
avoid such attacks.
Introductory Module - Malware: This VoD offers an explanation of the problem of 9 Register
viruses, worms, and trojans.
Introductory Module - Bots, Zombies and Rootkits: This VoD offers an explanation 9 Register
of the problem of bots, zombies, botnets, and rootkits.
Video Surveillance Sales Overview Webinar: Download and playback this webinar 9 Register
from 04/08/08 to learn more about this solution.
Storage Sales Overview Webinar: Download and playback this webinar from 04/24/08 9 Register
to learn more about this solution.
Effective Marketing to Small Business Webinar: Download and playback this webinar 9 Register
from 05/06/08 to learn more about this solution.

SMB University Catalogue last updated: 4/16/2009

 Cisco SMB University Catalogue

Gateway Security Sales Overview Webinar: Download and playback this webinar 9 Register
from 06/03/08 to learn more about this solution.
Voice Sales Overview Webinar: Download and playback this webinar from 05/13/08 to 9 Register
learn more about this solution.
Effective Marketing to Small Business Webinar: Download and playback this webinar 9 Register
from 05/27/08 to learn more about this solution.
Trend Micro ProtectLink Gateway Webinar: Download and playback this webinar 9 Register
from 04/08 to learn more about this solution.

English
Registration
and More
Engineer Information
SMART CARE
Cisco Smart Care Service: This elearning course offers a specific Engineer track when
you select a role-based learning path. The course provides an overview, partner
9 Register
registration, how to manage, quote and order Cisco Smart Care Service, as well as how
to use the tools, manage contracts and entitlement and support.
SBCS – UC500 Configuration
SBCS 1.4/CCA 1.9 Technical Training QLM: This course explore what's new with SBCS
1.4 and CCA 1.9 and covers features and functions of various configuration methods Register
9
available using Voice over Wireless Local Area Network design & deployment
fundamentals.
UC500 Localization using CCA: This SBCS Tutorial VoD explains how to localize the
language of your UC500 using CCA. Localization on the UC500 involves altering the 9 Register
language on the following: voicemail system prompts, IP phone display and dial tone.
How to Configure a T1 or E1 Voice Circuit using CCA: This SBCS Tutorial VoD
explains the steps for configuring T1 or E1 voice circuits on the UC500 using Cisco 9 Register
Configuration Assistant (CCA).
Cisco Unified Call Connector Mobility Solution: This SBCS Tutorial covers the Cisco
Unified CallConnector Mobility solution. The Cisco Unified CallConnector Mobility
solution enables small businesses to have a mobility solution for their employees. Some
highlights of the solution include Single Number Reach (SNR) functionality, presence 9 Register
and location status across multiple sites, and the ability to make business calls remotely.
The solution increases mobility for the workforce while reducing missed opportunities
with a Single Number Reach number.
How to restore UC520 configuration using CCA: This SBCS Tutorial VoD goes
through the steps of using Cisco Configuration Assistant (CCA) to restore previous 9 Register
backup configuration to UC520.
How to create CCA community: This SBCS Tutorial VoD shows how to create
community in Cisco Configuration Assistant (CCA). Community is a collection of devices
9 Register
managed by CCA. A device not in a community can not be managed by CCA even if it
still appears in CCA topology view.
How to configure firewall using CCA: This SBCS Tutorial VoD goes through the steps
9 Register
of using Cisco Configuration Assistant (CCA) to configure the firewall feature on UC520.
How to install Cisco Configuration Assistant: This SBCS Tutorial VoD shows the
9 Register
steps for installing Cisco Configuration Assistant onto a PC.
How to access UC520 command line interface: This SBCS Tutorial VoD describes
how to get access to the IOS command line interface using Telnet and serial console
9 Register
cable. In order to configure UC520 using IOS CLI, users must first gain access to the
console and CLI.
How to backup UC520 configuration using CCA: This SBCS Tutorial VoD goes
through the steps of using Cisco Configuration Assistant to backup the configuration on
9 Register
the UC520. This will backup IOS configuration, voicemail configuration and voicemail
messages.
How to restore UC520 to factory default configuration: This SBCS Tutorial VoD
goes through the steps of using IOS Command Line Interface to restore a UC520 to 9 Register
factory default configuration.
Cisco Unified CallManager Express Lab 4-2: Implementing B-ACD This lab guides
9 Register
you through setting up the Cisco Unified CallManager Express for B-ACD operation.
Cisco Unified CallManager Express Lab 5-1: Implementing H.323 Interworking:
This lab guides you through setting up the Cisco Unified CallManager Express H.323 9 Register
interworking.

SMB University Catalogue last updated: 4/16/2009

 Cisco SMB University Catalogue

SBCS - VOICE CONFERENCING

Cisco Communications Manager Express Hardware Conferencing: This SBCS
Tutorial VoD goes through the procedure to set up a CME system to use hardware
9 Register
conferencing capabilities. This VOD includes instructions on how to set up and use both
an ad-hoc and meet-me conference.
SBCS - UC500 SYSTEM LEVEL FEATURES
Cisco Unified CallManager Express Lab 2-3: Implementing CME 4.0 PSTN: This lab
9 Register
guides you through setting up the Cisco Unified CallManager Express PSTN trunks.
Cisco Unified CallManager Express Lab 3-2: Implementing Calling Privileges: This
lab guides you through setting up the Cisco Unified CallManager Express Class of 9 Register
Restriction.
Cisco Unified CallManager Express Lab 4-1: Implementing Basic Call Coverage: This
lab guides you through setting up the Cisco Unified CallManager Express basic Call 9 Register
Coverage features.
Cisco Unified CallManager Express Lab 4-2: Implementing B-ACD This lab guides
9 Register
you through setting up the Cisco Unified CallManager Express for B-ACD operation.
Cisco Unified CallManager Express Lab 5-1: Implementing H.323 Interworking:
This lab guides you through setting up the Cisco Unified CallManager Express H.323 9 Register
interworking.
SBCS - END-USER PHONE FEATURES
Cisco Communications Manager Express Push - to - talk: This SBCS Tutorial VoD
goes through the procedure to enable Push-to-talk capabilities on a CME system using 9 Register
a 7921 IP Phone.
Cisco Unified CallManager Express Lab 2-2: Implementing CME 4.0 IP Phones This
9 Register
lab guides you through setting up the Cisco Unified CallManager Express ephones.
How to configure line monitor on UC520 using IOS CLI: This SBCS Tutorial VoD
goes through the steps of using IOS CLI to configure the line monitor feature on the 9 Register
UC520. Line monitor feature allows an attendant to see the status of an extension.
How to configure line label on UC520 using IOS command line interface: This VoD
goes through the steps of using IOS CLI to configure the line label feature on the
9 Register
UC520. Use line label feature to label a line to display a more meaningful string on the
phone such as person's name.
How to configure shared line on UC520 using IOS command line interface: This
SBCS Tutorial VoD goes through the steps of using IOS CLI to configure the shared line
9 Register
on the UC520. Use shared line feature to allow multiple phones to share the same
extension number and ring when that extension is called.
Cisco Unified Cisco Unity Express Lab 2-2: Manage CUE Subscribers: This lab has
you manage Cisco Unity Express users using either the Command Line or the Graphical 9 Register
user interface.
Cisco Unified Cisco Unity Express Lab 2-3: Configure CUE Features This lab has
9 Register
you configure Cisco Unity Express features.
Cisco Unified Cisco Unity Express Lab 2-4: CUE Vmail Access & Msg Notification
This lab has you perform a number of tasks to enable communication between Cisco 9 Register
Unity Express voicemail systems.
SBCS - SIP TRUNKING
Cisco Unified CallManager Express Lab 5-2: Implementing SIP Interworking: This
lab guides you through setting up the Cisco Unified CallManager Express SIP 9 Register
interworking.
SPA 9000 Voice System
Analog Telephone Adaptor Overview Introduction: This course introduces you to the 9 Register
analog telephone adaptor (ATA) family available from Cisco.
SPA9000 Voice System Solution Description – Introduction: This course introduces the
features and functions of the SPA9000 Voice System, as well as various configuration 9 Register
methods available.
SPA9000 Voice System Basic Installation – Introduction: This course address how to 9 Register
Install and configure a SPA9000 Voice System
IP Phones for SPA9000 and Third Party SIP-Based Call Control – Introduction: This
course introduces the features and functions of the SPA9000 Voice System IP phone as 9 Register
well as market opportunities.
LINKSYS
LVS Overview (Technical): This elearning course introduces the necessary tools to set 9 Register
up a provisioning server to perform large scale deployment provisioning.

SMB University Catalogue last updated: 4/16/2009

 Cisco SMB University Catalogue

LVS VoIP Basics (Technical): This elearning course introduces common protocols of
VoIP focusing on Session Initiated Protocol (SIP) that is commonly used with the 9 Register
Linksys Voice System (LVS) family of products.
Advanced LVS Configuration: This elearning course introduces various complex 9 Register
settings used to complete the installation of Linksys Voice System (LVS).
Regional Settings: This elearning course identifies different parameter settings needed 9 Register
in various regional deployments.
LVS Remote Configuration: and introduces marketing strategies and tactics commonly
used with not only Linksys Voice System (LVS) products, but other Linksys products as 9 Register
well.
LVS IP Telephones: This elearning course introduces the features and functions of the
SPA942 IP phone and addresses market opportunities and dynamics that will assist with 9 Register
product sales.
LVS Installation: This elearning course introduces various methods of installing the 9 Register
Linksys Voice System (LVS).
LVS Course Introduction (Technical): This elearning course introduces the elements
of the Linksys Voice System (LVS) and Session Initiated Protocol (SIP) technology as 9 Register
applied to the components of the LVS.
Video Surveillance Technical Overview Webinar: Download and playback this 9 Register
webinar from 04/15/08 to learn more about this solution.
Storage Technical Overview Webinar: Download and playback this webinar from 9 Register
04/29/08 to learn more about this solution.
Voice Technical Overview Webinar: Download and playback this webinar from 9 Register
05/20/08 to learn more about this solution.
LVS Overview and Basic Installation Webinar: Download and playback this webinar 9 Register
from 05/21//08 to learn more about this solution.
LVS Advanced Configuration Webinar: Download and playback this webinar from 9 Register
05/21/08 to learn more about this solution.
Gateway Security Technical Overview Webinar: Download and playback this webinar 9 Register
from 06/10/08 to learn more about this solution.
English

Registration
and More
Business Owner Information
SMART CARE
Cisco Smart Care Service: This elearning course offers a specific Business Owner
track when you select a role-based learning path. The course provides an overview, 9 Register
how partners register and how to manage Cisco Smart Care Service contracts.
SMART BUSINESS ROADMAP
SBR-SOS Pursuing Revenue Series: The SBR-SOS Pursuing Revenue Series is a
sales based program designed to help generate demand by using a consultative
approach, specifically through the application of Smart Business Roadmap (SBR). It 9 Register
also introduces Sales Opportunity Snapshot (SOS), a tool that helps qualify sales
opportunities.
BUSINESS ACUMEN
Creating Winning Value Propositions for Differentiation in the SMB Market:
Participants will learn how to better understand clients’ business drivers; develop and
embed clear, differentiated value propositions; increase win rates; sell to existing clients 9 Register
more effectively; and increase market share and margins. Includes corresponding
guidebook.
Developing an SMB Solutions Based Practice: SMB partner business models are
typically product-focused. Participants will learn how to change their business model
from product-focused to solutions-based in order to accelerate revenue and profits, 9 Register
increase sales velocity, and improve market penetration and attainment of predefined
success metrics.
Creating a Coordinated SMB Go-to-Market Plan: Participants will learn to develop a
plan to increase market awareness, determine consistent marketing activities, increase
9 Register
market coverage, and determine key marketing drivers and margins. Includes
corresponding guidebook.

SMB University Catalogue last updated: 4/16/2009

 Cisco SMB University Catalogue

Building a Sales Team Focused on Cisco SMB Solutions: Participants will learn to
create a solutions-based company by more effectively recruiting, hiring, training, 9 Register
retaining, and leading solution-capable salespeople. Includes corresponding guidebook.

About Cisco SMB University

Cisco SMB University delivers training to SMB-focused Cisco partners. Whether SMB Specialization is your goal, or whether you need training to
develop your team’s sales, technical, or business acumen, SMB University is your single source to develop your SMB practice. For more
information, or to download the most current SMB University Catalogue visit www.cisco.com/go/smbuniversity.

SMB University Catalogue last updated: 4/16/2009