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CH - "Communication Barriers": Language and Semantic Barriers

This document discusses various barriers to communication. It identifies 5 main categories of communication barriers: 1) Language and semantic barriers caused by a lack of common language, poor vocabulary or grammar, and ambiguous word choices. 2) Organizational barriers caused by rigid rules, hierarchical structures, specialized workforces, and a lack of staff meetings. 3) Physical barriers caused by noise, distance, time, sex, and age differences. 4) Socio-psychological barriers caused by status differences, attitudes, values, abstracting, inference, perceptions, stereotypes, projection, past experiences, and close-mindedness. 5) Other barriers include poor listening skills, lack of feedback, emotional interference, and egotism.

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72 views5 pages

CH - "Communication Barriers": Language and Semantic Barriers

This document discusses various barriers to communication. It identifies 5 main categories of communication barriers: 1) Language and semantic barriers caused by a lack of common language, poor vocabulary or grammar, and ambiguous word choices. 2) Organizational barriers caused by rigid rules, hierarchical structures, specialized workforces, and a lack of staff meetings. 3) Physical barriers caused by noise, distance, time, sex, and age differences. 4) Socio-psychological barriers caused by status differences, attitudes, values, abstracting, inference, perceptions, stereotypes, projection, past experiences, and close-mindedness. 5) Other barriers include poor listening skills, lack of feedback, emotional interference, and egotism.

Uploaded by

vadlapatis
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Ch Communication barriers

1.

Language and Semantic Barriers

Lack of Common Language


Example: English speaking boss and Tamil speaking
worker. this barrier widens when extended to different
countries.
Poor Vocabulary
Poor Grammar and Punctuation
Roundabout Verbiage it consists of usage of
troublesome or exhausted words which creates
misunderstanding and confusion.
Example: instead of saying prior to we can say before
Semantic Barriers
SEMANTICS are concerned with problems and obstructions
in the process of encoding and decoding message into
words or other impressions.
Definition of words
Choice of words
Words like: cheap, light etc.
Give me water to drink
The water dispute of Punjab,Haryana
2.Organizational Barriers
Organizational rules and regulations
Rigid rules ---- more delay and discouragement
Flexible Rules ---- motivation to come up with new ideas.
Hierarchical Barriers --- the formal superior subordinate
relations restricts the the flow of messages . the greater
the difference in the Hierarchical position the greater is
the communication gap.

Specialization of the Workforce in large organizations


the tasks are specified and procedures are structured in
such a way that no one has time to come out of their
departments this leads to comm. Gap.
Non conducting of staff meetings staff meeting are
conducted to know the grievances and suggestions of
employees. If these meetings are not conducted then
flow of communication is interrupted.
Information Overload or inadequate it refers to
amount and complexity of messages received by the
receiver.routine and simple messages are easy to
handle but information which is more complex are
difficult to handle and it leads to gossips, rumours which
prove harmful for organisation
Wrong Choice of the Medium
When to use certain channel
Oral :Interviews, conversations, speeches,
telephone talks, conferences etc.
Written :Required mainly in case of formal
relations.
Examples:
Sales manager: Face to face
Smuggler: Oral --- wrong
Traffic Police: Oral --- wrong
Uneducated : Audio Visual --- Wrong
3.Physical Barriers
Noise: any disturbance that reduces clarity and
effectiveness of communication
e.g. - loud noise of machines makes a person unable to
hear the message.

Time: the time at which message is delieverd is also


important otherwise it becomes a barrier.
e.g. A guest at midnight, an order at closing hour.

Distance: distance between the receiver and


communicator can also become a barrier.
e.g import-export transactions depends upon use of Fax,
telephone etc. if these facilities are not effective then
message communicated can be distorted.

Sex: assertive and aggressive more--- men


expression of emotions and feelings more --- women
Age: generation gap interest in sports, cocktail parties
and movies
4.Socio-Psychological Barriers
Status Barriers
Status is position or social rank of person in group, depends
upon amount of pay, job skills, seniority, type of work
assigned etc.
Attitudes and Values
Attitude serves personal needs of people, it provide
satisfaction. both based on opinions and backgrounds.
Agreeable information which is acceptable E.G Govt
policy. People will accept it only if it is favourable otherwise
they wil oppose it.
Abstracting : Process of focusing attention on specific
details and ignoring others. E.G when we prepare a
report we include only crucial points other we tend to
ignore.

Inference: Statements which are based on facts but go


beyond facts. . E.G when ever we go by train we infer
that we will reach our destination safely. This is our
assumption but what if there is accident?
Perceptual Barriers
Perception
A persons view of reality
How people see reality varies and influences
their judgment and decision making
Stereotypes:Mental images and expectations.
A shortcut to forming an opinion of someone.
Halo effects an extension of an overall impression
of a person (or one particular outstanding trait) to
influence the total judgment of that person.
Example : If a person is bestowed with good physical beauty,
then this person is also presumed to possess a host of other
positive attributes as well, such as social competence,
intellectual competence, and personal adjustment.
Projection When a person has uncomfortable
thoughts or feelings, they may project these onto
other people, assigning the thoughts or feelings
that they need to repress to a convenient
alternative target.
Example : I do not like another person. But I have a value
that says I should like everyone. So I project onto them that
they do not like me. This allows me to avoid them and also to
handle my own feelings of dislike.
An unfaithful husband suspects his wife of
infidelity.

Past experience: Past distorts present expectations


FILTERING : manipulation of information so that it will
seem more favorably to the receiver. When a message
is transmitted through translation, explanation,
simplification some part of it goes distorted or-filtered
Allness and closeness of mind: a close minded person
means who is not open to new ideas, innovations etc.
when a subordinate approaches a close minded boss
with some suggestion he would not entertain it.

5. others:
POOR LISTENING
LISTEN TO RESPOND
LISTEN TO UNDERSTAND

ABSENCE OF FEEDBACK, POOR


FEEDBACK
Attitude of superiors
Attitude of subordinates
Emotions emotional interferences include hostility,
anger, resentfulness and fear.
Egotism

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