Master Software Development Agreement

This Master Software Development Agreement (the "Agreement"), dated as of

[DATE] (the "Effective Date"), is by and between [DEVELOPER NAME], a [STATE
OF ORGANIZATION] [TYPE OF LEGAL ENTITY] with offices located at
[ADDRESS] ("Developer"), and [CUSTOMER NAME], a [STATE OF
ORGANIZATION] [TYPE OF LEGAL ENTITY] with offices located at [ADDRESS]
("Customer").
WHEREAS, Developer is engaged in the business of providing software development
and related services and work product; and
WHEREAS, Customer wishes to retain Developer to provide the software
development and related services and work product described herein and from time to
time in separately executed statements of work, and Developer wishes to provide the
same to Customer, each on the terms and conditions set forth herein.
NOW, THEREFORE, in consideration of the mutual covenants, terms and conditions
set forth herein, and for other good and valuable consideration, the receipt and sufficiency
of which are hereby acknowledged, Customer and Developer agree as follows:
1. Definitions. For purposes of this Agreement, the following terms have the following
meanings:
"Acceptance" has the meaning set forth in Section 10.5.
"Acceptance Tests" means such tests as may be conducted in accordance with
Section 10 and the applicable Statement of Work to determine whether any Software
Deliverable meets the requirements of this Agreement and the Specifications and
Documentation therefor.
"Action" has the meaning set forth in Section 19.1.
"Affiliate" of a Person means any other Person that directly or indirectly, through one
or more intermediaries, controls, is controlled by, or is under common control with, such
Person. The term "control" (including the terms "controlled by" and "under common
control with") means the direct or indirect [power to direct or cause the direction of the

management and policies of a Person, whether through the ownership of voting

securities, by contract or otherwise/ownership of more than [NUMBER IN WORDS]
percent ([NUMBER] %) of the voting securities of a Person].
"Agreement" has the meaning set forth in the preamble.
"Aggregate Software" means the Software, as a whole, to be developed or otherwise
provided under a particular Statement of Work. For avoidance of doubt, if a Statement of
Work provides for a single Software Deliverable, such Software Deliverable shall also
constitute Aggregate Software.
"Allegedly Infringing Materials" has the meaning set forth in Section 19.3(a)(ii).
"Approved Open-Source Components" means Open-Source Components that
Customer has approved to be included in or used in connection with any Software
developed or provided hereunder and are specifically identified in Schedule [C] or the
Statement of Work for such Software.
"Approved Third-Party Materials" means the Third-Party Materials that Customer
has approved to be included in or for use in connection with any Software developed or
provided hereunder, in each case solely as specifically identified in Schedule [C] or the
Statement of Work for such Software.
["Background Technology" means all Software, data, know-how, ideas,
methodologies, specifications and other technology in which Developer owns such
Intellectual Property Rights as are necessary for Developer to grant the rights and licenses
set forth in Section 16.1, and for Customer (including its licensees, successors and
assigns) to exercise such rights and licenses, without violating any right of any Third
Party or any Law or incurring any payment obligation to any Third Party, and that: (a) are
identified as background technology in any Statement of Work; and (b) were or are
developed or otherwise acquired by Developer prior to the [date of the RFP/Effective
Date], with respect to the Initial Statement of Work, or the date of Customer's request for
additional Services, with respect to any other Statement of Work.]
["Business Requirements Specification" means the initial specification setting forth
Customer's business requirements regarding the features and functionality of the Software
under the Initial Statement of Work and attached as Schedule [B] hereto.]
"Change" has the meaning set forth in Section 3.4.
"Change Agreement" has the meaning set forth in Section 3.4(b).
"Change Proposal" has the meaning set forth in Section 3.4(a).
"Change Request" has the meaning set forth in Section 3.4.

"Confidential Information" means any information that is treated as confidential by

[Customer/either party], including trade secrets, technology, information pertaining to
business operations and strategies, and information pertaining to customers, pricing and
marketing[, in each case to the extent it is: (a) if in tangible form, marked as confidential;
or (b) otherwise, identified at the time of disclosure as confidential, and confirmed in
writing as such within [NUMBER IN WORDS] ([NUMBER]) days after disclosure].
Without limiting the foregoing, Confidential Information of Customer includes the
[Customer-Owned] Work Product[, and the terms and existence of this Agreement].
[Confidential Information does not include information that [Developer/the Receiving
Party] can demonstrate by documentation: (w) was already known to [Developer/the
Receiving Party] without restriction on use or disclosure prior to receipt of such
information directly or indirectly from or on behalf of [Customer/the Disclosing Party] ;
(x) was or is independently developed by [Developer/the Receiving Party] without
reference to or use of any of [Customer's/the Disclosing Party's] Confidential
Information; (y) was or becomes generally known by the public other than by breach of
this Agreement by, or other wrongful act of, [Developer/the Receiving Party] or any of its
Representatives; or (z) was received by [Developer/the Receiving Party] from a Third
Party who was not, at the time, under any obligation to [Customer/the Disclosing Party]
or any other Person to maintain the confidentiality of such information].
"Controlled Technology" means any software, documentation, technology or other
technical data, or any products that include or use any of the foregoing, the export, reexport or release of which to certain jurisdictions or countries is prohibited or requires an
export license or other governmental approval, under any Law, including the US Export
Administration Act and its associated regulations.
"CPI" has the meaning set forth in Section 13.2(c)(ii)
"Customer" has the meaning set forth in the preamble.
"Customer Materials" means all materials and information, including documents,
data, know-how, ideas, methodologies, specifications, software, content and technology,
in any form or media, directly or indirectly provided or made available to Developer by
or on behalf of Customer in connection with this Agreement, whether or not the same: (a)
are owned by Customer, a Third Party or in the public domain; or (b) qualify for or are
protected by any Intellectual Property Rights.
"Customer-Owned Work Product" means all Work Product other than materials
expressly identified in a [schedule to this Agreement or] Statement of Work as
Background Technology, Approved Third-Party Materials or Approved Open-Source
Components.
"Deliverables" means all Software Deliverables and all other documents, work
product and other materials, that Developer is required to [or otherwise does] provide to

Customer [or its designee] under this Agreement and otherwise in connection with any
Services, including any and all items specifically identified as Deliverables in any
Statement of Work.
"Developer" has the meaning set forth in the preamble.
"Developer Personnel" means all employees of Developer or any Permitted
Subcontractors involved in the performance of Services or providing Work Product
hereunder.
["Developer's Proposal" means the developer's proposal submitted in response to the
RFP.]
["Disclosing Party" has the meaning set forth in Section 21.1.]
["Dispute Resolution Procedure" means the procedure for resolving disputes under
this Agreement as set forth in Schedule [I]. ]
"Documentation" means all user manuals, operating manuals, technical manuals and
any other instructions, specifications, documents and materials, in any form or media,
that describe the functionality, installation, testing, operation, use, maintenance, support
and technical and other components, features and requirements of any Software.
"Effective Date" has the meaning set forth in the preamble.
"Fees" has the meaning set forth in Section 13.1
"Force Majeure" has the meaning set forth in Section 22.2.
"Functional Specification" means, with respect to any Software, the document
setting forth Customer's requirements with respect to such Software's features and
functions, and included in the Statement of Work for such Software.
"Harmful Code" means any: (a) virus, trojan horse, worm, backdoor or other
software or hardware devices the effect of which is to permit unauthorized access to, or to
disable, erase, or otherwise harm, any computer, systems or software; or (b) time bomb,
drop dead device, or other software or hardware device designed to disable a computer
program automatically with the passage of time or under the positive control of any
Person, or otherwise deprive Customer of its lawful right to use such Software.
"Implementation Plan" means the schedule included in each Statement of Work
setting forth the sequence of events for the performance of Services under such Statement
of Work, including the Milestones and Milestone Dates thereunder.

["Initial Statement of Work" means the Statement of Work for the initial Software
development and related Services hereunder, [as developed by Developer and agreed by
the parties as set forth in Section 3.2 and/,] attached as Schedule [B] hereto.]
["Initial Term" has the meaning set forth in Section 17.1.]
"Intellectual Property Rights" means all or any of the following: (a) patents, patent
disclosures and inventions (whether patentable or not); (b) trademarks, service marks,
trade dress, trade names, logos, corporate names and domain names, together with all of
the goodwill associated therewith; (c) copyrights and copyrightable works (including
computer programs), mask works and rights in data and databases; (d) trade secrets,
know-how and other confidential information; and (e) all other intellectual property
rights, in each case whether registered or unregistered and including all applications for,
and renewals or extensions of, such rights, and all similar or equivalent rights or forms of
protection provided by applicable Law in any jurisdiction throughout the world.
"Intended Users" means the category(ies) of users that are intended to use Software
or particular features or functions thereof, as described in the Specifications for such
Software.
"Key Personnel" means any Developer Personnel identified as key personnel in this
Agreement or, with respect to any Statement of Work, such Statement of Work.
"Law" means any statute, law, ordinance, regulation, rule, code, order, constitution,
treaty, common law, judgment, decree, other requirement or rule of law of any federal,
state, local or foreign government or political subdivision thereof, or any arbitrator, court
or tribunal of competent jurisdiction.
"Losses" has the meaning set forth in Section 19.1
"Maintenance and Support Schedule" means the schedule attached as Schedule [G]
hereto, setting forth the Maintenance and Support Services[, the Support Fees therefor]
and the parties additional rights and obligations with respect thereto.
"Maintenance and Support Services" means the Software maintenance and support
services the Developer is required to [or otherwise does] provide under this Agreement as
set forth in the Maintenance and Support Schedule.
"Milestone" means an event or task described in the Implementation Plan under any
Statement of Work that must be completed by the corresponding Milestone Date set forth
therein
"Milestone Date" means the date by which a particular Milestone must be completed
as set forth in the Implementation Plan under any Statement of Work.

"Non-Conformity" means any failure of any (a) Software or Documentation to

conform to the requirements of this Agreement (including any applicable Statement of
Work); or (b) Software to conform to the requirements of this Agreement or the
Specifications or Documentation therefor.
"Open-Source Components" means any software component that is subject to any
open-source copyright license agreement, including any GNU General Public License or
GNU Library or Lesser Public License, or other license agreement that substantially
conforms to the Open Source Definition as prescribed by the Open Source Initiative or
otherwise may require disclosure or licensing to any third party of any source code with
which such software component is used or compiled.
"Open-Source License" has the meaning set forth in Section 4.3.
"Operating Environment" means, collectively, the Customer platform and
environment on, in or under which Software is intended to be installed and operate, as set
forth in the Statement of Work for such Software, including such structural, functional
and other features, conditions and components as hardware, operating software and
system architecture and configuration.
"Permitted Subcontractor" has the meaning set forth in Section 6.3.
"Person" means an individual, corporation, partnership, joint venture, limited liability
entity, governmental authority, unincorporated organization, trust, association or other
entity.
["Receiving Party" has the meaning set forth in ]Section 21.1.
"Reimbursable Expenses" has the meaning set forth in Section 13.4.
["Renewal Term" has the meaning set forth in Section 17.2.]
"Representatives" means a party's [and its Affiliates'] employees, officers, directors,
consultants, legal advisors[,/and] Permitted Subcontractors[ and, with respect to
Customer, its independent contractors and service providers].
["RFP" means Customer's request for proposal, dated as of [DATE][, attached as
Exhibit 1 to this Agreement].]
"Services" means any of the services Developer is required to [or otherwise does]
provide under this Agreement or any Statement of Work, as more fully described in this
Agreement or such Statement of Work.
"Site" means the physical location designated by Customer in, or in accordance with,
this Agreement or any Statement of Work for delivery and/or installation of any Software.

"Software" means the computer program(s), including programming tools, scripts

and routines, the Developer is required to [or otherwise does] develop or otherwise
provide under this Agreement, as described more fully in each Statement of Work[,
including all updates, upgrades, new versions, new releases, enhancements,
improvements and other modifications made or provided pursuant to the Maintenance
and Support Services]. As context dictates, Software may refer to one or more Software
Deliverables or Aggregate Software.
"Software Deliverable" means any Software, together with the Documentation
therefor, required to be delivered as a Milestone as set forth in the Implementation Plan
for such Software.
"Source Code" means the human readable source code of the Software to which it
relates, in the programming language in which such Software was written, together with
all related flow charts and technical documentation, including a description of the
procedure for generating object code, all of a level sufficient to enable a programmer
reasonably fluent in such programming language to understand, operate, support,
maintain and develop modifications, upgrades, updates, enhancements, improvements
and new versions of, and to develop computer programs compatible with, such Software.
"Specifications" means, for any Software, the specifications collectively set forth in
the [Business Requirements Specification,] Functional Specification and Technical
Specification therefor[, together with any other specifications set forth in the RFP or
Developer's Proposal, if any, for such Software, or elsewhere in the relevant Statement of
Work].
"Statement of Work" means any statement of work entered into by the parties and
attached as a schedule to this Agreement. [The Initial Statement of Work [is/shall be]
attached as Schedule [B], and subsequent ]Statements of Work shall be sequentially
identified and attached as Schedules [B]-1, [B]-2, [B]-3, etc.
"Support Fees" means the fees, if any, payable by Customer for Maintenance and
Support Services as set forth in the [Fee/Maintenance and Support] Schedule or any
Statement of Work.
"Support Commencement Date" means, with respect to any Software, the date on
which the Warranty Period for such Software expires or such other date as may be set
forth in the Maintenance and Support Schedule or the Statement of Work for such
Software.
"Technical Specification" means, with respect to any Software, the document setting
forth the technical specifications for such Software and included in the Statement of
Work for such Software.

"Term" has the meaning set forth in [Section 17.1/Section 17.2].

"Testing Period" has the meaning set forth in Section 10.1.
"Third Party" means any Person other than Customer or Developer. For purposes of
this Agreement, the parties' Affiliates are Third Parties.
"Third-Party Materials" means any materials and information, including
documents, data, know-how, ideas, methodologies, specifications, software, content and
technology, in any form or media, in which any Person other than Customer or Developer
owns any Intellectual Property Right, but specifically excluding Open-Source
Components.
"Warranty Period" means, for any Software, the [NUMBER IN WORDS]
([NUMBER)] [day/week/month] period commencing (a) in the case of Aggregate
Software, Customer's Acceptance thereof; and (b) in the case of any updates, upgrades,
new versions, new releases, enhancements and other modifications to previouslyAccepted Aggregate Software, including those made pursuant to the Maintenance and
Support Services, Customer's receipt thereof.+
"Work Product" means all Software, Documentation, Specifications and other
documents, work product and materials related thereto, that Developer is required to, or
otherwise does, provide to Customer [or its designee] hereunder, together with all ideas,
concepts, processes and methodologies developed in connection therewith whether or not
embodied therein.
2. Engagement of Developer; Time of the Essence.
2.1 Engagement of Developer. Customer hereby engages Developer, and Developer
hereby accepts such engagement, to develop Software and provide Services related
thereto as described herein or otherwise requested by Customer from time to time and
described in Statements of Work therefor, all on the terms and conditions set forth in this
Agreement and such Statements of Work.
2.2 Relationship Managers. Throughout the Term of this Agreement, each party shall
maintain within its organization a relationship manager to serve as such party's primary
point of contact for day-to-day communications, consultation and decision making
regarding this Agreement. Each party shall ensure its relationship manager has the
requisite authority and skill to perform in such capacity. The parties' initial relationship
managers are[: [RELATIONSHIP MANAGERS, TITLES, CONTACT
INFORMATION]/identified on Schedule [A] hereto. Each party shall use [commercially
reasonable/best] efforts to maintain the same relationship manager in place throughout
the Term. If either party's relationship manager ceases to be employed by such party[ or

such party otherwise wishes to replace its relationship manager], such party shall
promptly name a new relationship manager by written notice to the other party.
2.3 Time of the Essence. Developer acknowledges that time is of the essence with
respect to Developer's obligations hereunder and agrees that prompt and timely
performance of all such obligations in accordance with this Agreement and each
Statement of Work (including the Implementation Plan and all Milestone Dates included
therein) is strictly required.
3. Statements of Work. Developer shall provide Services and Work Product pursuant to
Statements of Work entered into as set forth herein. No Statement of Work shall be
effective unless signed by duly authorized representatives of both parties. The term of
each Statement of Work shall be as set forth therein or, if no term is specified, shall
commence on the parties' full execution thereof and terminate when the parties have fully
performed their obligations thereunder. Unless a Statement of Work expressly states
otherwise, Customer shall have the right to terminate such Statement of Work as set forth
in Section 17.3.
3.1 Statement of Work Requirements. Each Statement of Work shall be
[substantially] in the form of Exhibit [2] attached hereto, and shall include the following:
(a) names and contact information for the parties' project managers and, if
relevant, Key Personnel of Developer under such Statement of Work;
(b) a detailed description of the Services to be provided thereunder;
(c) a detailed description of the Software and other Work Product to be
developed or otherwise provided under such Statement of Work, including a:
(i) Functional Specification;
(ii) Technical Specification; and
(iii) description of the Documentation to be provided;
(d) an Implementation Plan, including all Milestones, the corresponding
Milestone Dates and the parties' respective responsibilities therefor;
(e) Fees payable under such Statement of Work, the manner in which such Fees
shall be calculated, the due dates for payment thereof including any Milestones on which
any such Fees are conditioned, and such other information as the parties deem necessary;
(f) disclosure of all Approved Third-Party Materials, Approved Open-Source
Components and any Controlled Technology, in each case accompanied by such related
documents as may be required by this Agreement with respect thereto; and

(g) a detailed description of all Customer Resources required under such

Statement of Work.
3.2 [Initial Statement of Work. The Initial Statement of Work [is/shall be developed
and agreed by the parties as set forth in this Section 3.2 and] attached as Schedule [B]
hereto.
(a) [Commencing on the Effective Date, Developer shall perform the
consulting and related Services set forth in Schedule [B] for purposes of creating and
providing to Customer Developer's proposal for developing Software that meets all
criteria set forth in the Business Requirements Specification.
(b) Developer shall deliver its proposed Initial Statement of Work to Customer
on or before the due date therefor as set forth in Schedule [B], whereupon Customer shall
have the period set forth in Schedule [B] to review and, in its discretion, approve or raise
objections to the Developer's proposal. If Customer raises any such objections, the parties
shall negotiate in good faith to amend the proposal, provided that:
(i) to the extent the proposal does not comply with the requirements of
this Agreement and the Business Requirements Specification, it shall
be amended to so comply; and
(ii) either party may terminate negotiations and this Agreement if the
parties fail to agree on the Initial Statement of Work prior to the date
specified in Schedule [B].
(c) Upon the parties' agreement to the Initial Statement of Work, each party
shall cause the same to be signed by its duly authorized representative. Upon its mutual
execution, the Initial Statement of Work shall be attached as Schedule [B]-1 and form a
part of this Agreement.
(d) If this Agreement is terminated by either party pursuant to Section 3.2(b)
(ii):
(i) Customer's rights to the Initial Statement of Work and all drafts thereof
and proposals relating thereto shall be as set forth in Schedule [B]; and
(ii) Developer shall be compensated as set forth in Schedule [B].]]
3.3 [Additional] Statements of Work. [Promptly/Within [NUMBER IN WORDS]
([NUMBER]) days] following receipt of Customer's request for [additional] Software
development or other Services, Developer shall provide Customer with a proposal
[substantially] in the form of, and containing all information specified in, the attached
Exhibit [2]. Upon the parties' agreement with respect to the terms of such proposal, all
such terms shall be incorporated in a Statement of Work and each party shall cause the

10

same to be signed by its duly authorized representative. Each fully executed Statement of
Work shall be attached as a Schedule to, and by this reference incorporated in and made a
part of, this Agreement.
3.4 Changes to Statements of Work. Customer may at any time request in writing
(each, a "Change Request") changes to any Statement of Work, including changes to the
Services, Work Product, Implementation Plan or any Specifications (each, a "Change").
Upon Customer's submission of a Change Request, the parties shall evaluate and
implement all Changes in accordance with this Section 3.4.
(a) As soon as reasonably practicable, and in any case within [NUMBER IN
WORDS] ([NUMBER]) days following receipt of a Change Request, Developer shall
provide Customer with a written proposal for implementing the requested Change
("Change Proposal"), setting forth:
(i) a written description of the proposed Changes to any Services, Work
Product or Deliverables;
(ii) an amended Implementation Plan reflecting: (A) the schedule for
commencing and completing any additional or modified Services,
Work Product or Deliverables; and (B) the effect of such Changes, if
any, on completing any other Services or Work Product under the
Statement of Work;
(iii) any additional Third-Party Materials, Open-Source Components,
Controlled Technology and Customer Resources Developer deems
necessary to carry out such Changes; and
(iv) any increase or decrease in Fees resulting from the proposed Changes,
which increase or decrease shall reflect only the increase or decrease in
time and expenses Developer requires to carry out the Change.
(b) Within [NUMBER IN WORDS] ([NUMBER]) days following Customer's
receipt of a Change Proposal, Customer shall by written notice to Developer, approve,
reject or propose modifications to such Change Proposal. If Customer proposes
modifications, Developer shall modify and re-deliver the Change Proposal reflecting such
modifications, or notify Customer of any disagreement therewith, in which event the
parties shall negotiate in good faith to resolve their disagreement. Upon Customer's
approval of the Change Proposal or the parties' agreement on all proposed modifications
thereto, as the case may be, the parties shall execute a written agreement to the Change
Proposal ("Change Agreement"), which Change Agreement shall constitute an
amendment to the Statement of Work to which it relates; and

11

(c) If the parties fail to enter into a Change Agreement within [NUMBER IN
WORDS] ([NUMBER]) days following Customer's response to a Change Proposal,
Customer shall have the right, in its discretion, to:
(i) require Developer to perform the Services under the Statement of
Work without the Change;
(ii) require Developer to continue to negotiate a Change Agreement;
(iii) initiate a Dispute Resolution Procedure; or
(iv) notwithstanding any provision to the contrary in such Statement of
Work, terminate the Statement of Work pursuant to Section 17.3(a)
(iii).
No Change will be effective until the parties have executed a Change Agreement
with respect thereto. Except as Customer may request in its Change Request or otherwise
in writing, Developer shall continue to perform its obligations in accordance with the
Statement of Work pending negotiation and execution of a Change Agreement. Developer
shall [use its [commercially reasonable/best] efforts to] limit any delays or Fee increases
from any Change to those necessary to perform the Change in accordance with the
applicable Change Agreement. Each party shall be responsible for its own costs and
expenses of preparing, evaluating, negotiating and otherwise processing any Change
Request, Change Proposal and Change Agreement.
4. Software. Developer shall design, develop, create, test, deliver[, install, configure,
integrate,] customize and otherwise provide[ and make fully operational] Software as
described in each Statement of Work on a timely and professional basis in accordance
with all terms, conditions and Specifications set forth in this Agreement and such
Statement of Work.
4.1 Software Specifications. Developer shall ensure all Software complies with the
Specifications therefor. [Except to the extent expressly provided otherwise in the
Statement of Work for any Software, ]Developer shall provide all Software to Customer
in both object code and Source Code form.
4.2 Third-Party Materials.
(a) Developer shall not include in any Software, and operation of all Software
in accordance with its Specifications and Documentation shall not require, any ThirdParty Materials[, other than Approved Third-Party Materials specifically described in
Schedule [C] or the Statement of Work for such Software and licensed to Customer in
accordance with Section 16.3].

12

(b) Except as provided otherwise in Schedule [C] or the applicable Statement

of Work, Developer shall secure, at its sole cost and expense, all necessary rights,
licenses, consents, approvals and authorizations necessary for Customer to use,
perpetually and throughout the universe, all Approved Third-Party Materials as
incorporated in or otherwise used in conjunction with Software as specified in the
applicable Statement of Work or elsewhere in this Agreement.
4.3 Open-Source Components. Developer shall not include in any Software, and
operation of all Software in accordance with its Specifications and Documentation shall
not require the use of, any Open-Source Components[, other than Approved Open-Source
Components specifically described in Schedule [C] or the Statement of Work for such
Software, and for which the relevant open-source license(s) (each, an "Open-Source
License") are attached as exhibits to Schedule [C] or such Statement of Work. Developer
shall provide Customer with a complete, machine-readable copy of the Source Code for
Approved Open-Source Components in accordance with the terms of the Open-Source
License(s) therefor at no cost to the Customer].
4.4 Controlled Technology. Developer shall not include in any Software any
Controlled Technology[, except to the extent expressly disclosed in the Statement of
Work for such Software].
5. Documentation. Prior to or concurrently with the delivery of any Software hereunder,
or by such earlier date as may be specified in the Implementation Plan for such Software,
Developer shall provide Customer with complete and accurate Documentation for such
Software. Where the applicable Statement of work requires or permits delivery of
Software in two or more phases, Developer shall also provide Customer with integrated
Documentation for the Aggregate Software upon its delivery.
5.1 Adequacy of Documentation. All Documentation shall include all such
information as may be reasonably necessary for the effective installation, testing, use,
support and maintenance of the applicable Software by the Intended User, including the
effective configuration, integration, and systems administration of the Software and
performance of all other functions set forth in the Specifications.
5.2 Documentation Specifications. Developer shall provide all Documentation in
both hard copy and electronic form, in such formats and media as are set forth in
Schedule [D] or the relevant Statement of Work, or as Customer may otherwise
[reasonably] request [in writing].
5.3 Third-Party Documentation. Other than Documentation for Approved ThirdParty Materials and Approved Open-Source Components, no Documentation shall consist
of or include Third-Party Materials. To the extent Documentation consists of or includes
Third-Party Materials, Developer shall secure, at its sole cost and expense, all rights,

13

licenses, consents, approvals and authorizations specified in Section 16.3 with respect to
Approved Third-Party Materials.
6. Performance of Services. Developer shall provide all Services and Work Product
hereunder in a timely, professional and workmanlike manner and in accordance with the
terms, conditions and Specifications set forth in this Agreement and each Statement of
Work.
6.1 Developer Personnel.
(a) Developer is solely responsible for all Developer Personnel and for the
payment of their compensation, including, if applicable, withholding of income taxes, and
the payment and withholding of social security and other payroll taxes, unemployment
insurance, workers' compensation insurance payments and disability benefits.
(b) Prior to any Developer Personnel performing any Services hereunder,
Developer shall:
(i) ensure that such Developer Personnel have the legal right to work in
the United States;
(ii) require such Developer Personnel to execute written agreements[, in
form and substance [reasonably] acceptable to Customer/substantially
in the form of Exhibit [3] hereto], that bind such Developer Personnel
to confidentiality provisions that are at least as protective of
Customer's information (including all Confidential Information) as
those contained in this Agreement and Intellectual Property Rights
provisions that grant Customer rights in the Work Product consistent
with the provisions of Section 15.1 and, upon Customer's request,
provide Customer with [a copy of] each such executed agreement; and
(iii) at its sole cost and expense, conduct background checks on such
Developer Personnel, which background checks shall comprise, at a
minimum, a review of credit history, references and criminal record, in
accordance with applicable Law.
(c) Developer shall, and shall ensure that all Developer Personnel, comply with
all rules, regulations and policies of Customer that are communicated to Developer in
writing, including security procedures concerning systems and data and remote access
thereto, building security procedures[, including the restriction of access by Customer to
certain areas of its premises or systems,] and general health and safety practices and
procedures.
6.2 Developer Project Managers. Upon the execution of each Statement of Work
Developer shall appoint, and throughout the term of such Statement of Work Developer

14

shall maintain, a Developer employee [[reasonably] acceptable to Customer] to serve as

Developer's project manager (each, a "Developer Project Manager") under such
Statement of Work.
(a) Each Developer Project Manager shall:
(i) have the requisite authority, and necessary skill, experience and
qualifications, to perform in such capacity;
(ii) be responsible for overall management and supervision of Developer's
performance under such Statement of Work; and
(iii) be Customer's primary point of contact for communications with
respect to such Statement of Work, including with respect to giving
and receiving all day-to-day approvals and consents thereunder.
(b) The Developer Project Manager shall attend all regularly scheduled
meetings as set forth in the Implementation Plan and all additional meetings scheduled on
at least [NUMBER IN WORDS] ([NUMBER]) [days'/hours'] prior notice, and otherwise
shall be available as set forth in the Statement of Work.
(c) Developer shall maintain the same Developer Project Manager throughout
the term of such Statement of Work, unless:
(i) [Customer [reasonably] requests in writing the removal of the
Developer Project Manager;
(ii) Customer consents in writing to any removal [reasonably] requested by
Developer in writing;
(iii) the Developer Project Manager ceases to be employed by Developer,
whether by resignation, involuntary termination or otherwise.
(d) Developer shall promptly replace the Developer Project Manager under any
Statement of Work on the occurrence of any event set forth in Section 6.2(c). [Such
replacement shall be subject to Customer's [reasonable] prior written approval.
6.3 Subcontractors. Developer shall not[, without the prior written approval of
Customer[, which consent [shall not be unreasonably withheld [or delayed]/may be given
or withheld in Customer's sole discretion],] engage any Third Party to perform Services
(including to create any Work Product) hereunder. Customer's approval of any such Third
Party (each approved Third Party, a "Permitted Subcontractor") shall not relieve
Developer of its representations, warranties or obligations under the Agreement. Without
limiting the foregoing, Developer shall:

15

(a) be responsible and liable for the acts and omissions of each such Permitted
Subcontractor (including such Permitted Subcontractor's employees who, to the extent
providing Services or creating Work Product, shall be deemed Developer Personnel) to
the same extent as if such acts or omissions were by Developer or its employees;
(b) [name Customer a third party beneficiary under Developer's agreement with
each Permitted Subcontractor with respect to the Services and Work Product;]
(c) be responsible for all fees and expenses payable to, by or on behalf of each
Permitted Subcontractor in connection with this Agreement, including, if applicable,
withholding of income taxes, and the payment and withholding of social security and
other payroll taxes, unemployment insurance, workers' compensation insurance payments
and disability benefits; and
(d) prior to the provision of Services or creation of Work Product by any
Permitted Subcontractor:
(i) obtain from such Permitted Subcontractor confidentiality, work-forhire and intellectual property rights assignment agreements, [in form
and substance acceptable by Customer/substantially in the form of
Exhibit [3] hereto], giving Customer rights consistent with those set
forth in Section 15.1 and Section 21 and, upon request, provide
Customer with a fully-executed copy of each such agreement; and
(ii) with respect to all Permitted Subcontractor employees providing
Services or Work Product, comply with its obligations under Section
6.1(b).
7. Customer Obligations.
7.1 Customer Resources and Cooperation. Customer shall be responsible, on a
timely basis in accordance with each Statement of Work, including the Implementation
Plan and Milestone Dates set forth therein, for:
(a) performing all obligations identified as "Customer Responsibilities" in such
Statement of Work;
(b) providing the Customer Materials and such other resources as may be
specified in such Statement of Work (collectively, "Customer Resources");
(c) providing Developer Personnel with such access to the Site[s] and
Operating Environment as is necessary for Developer to perform its obligations on a
timely basis as set forth in such Statement of Work;

16

(d) participating with suitably qualified and authorized personnel in all

meetings scheduled in, or in accordance with, such Statement of Work and such other
meetings as may be scheduled on no less than [NUMBER IN WORDS] ([NUMBER])
days' prior notice; and
(e) providing all consents, approvals, exception notices and other
communications specified in such Statement of Work or as otherwise may be required
under this Agreement.
7.2 Customer Project Managers.
(a) Upon the execution of each Statement of Work Customer shall appoint, and
throughout the term of such Statement of Work Customer shall maintain, a Customer
employee to serve as Customer's project manager under such Statement of Work (each, a
"Customer Project Manager"). Each Customer Project Manager shall:
(i) have the requisite authority, and necessary skill, experience and
qualifications, to perform in such capacity;
(ii) be responsible for overall management and supervision of Customer's
performance under such Statement of Work; and
(iii) be Developer's primary point of contact for communications with
respect to such Statement of Work, including with respect to providing
and receiving all day-to-day approvals and consents thereunder.
(b) Each Customer Project Manager shall attend all regularly scheduled
meetings as set forth in the Implementation Plan and additional meetings scheduled on at
least [NUMBER IN WORDS] ([NUMBER]) [days'/hours'] prior notice, and otherwise
shall be available as set forth in the Statement of Work.
7.3 Effect of Customer Delays. If, as a result of any failure by Customer to perform
any of its obligations set forth in Section 7.1 on a timely basis under any Statement of
Work, Developer is unable to timely meet all or any remaining Milestones under such
Statement of Work either at all or without incurring additional costs, Developer may
extend such Milestone Dates for up to the length of Customer's delay or, at Customer's
option, increase the related Fees solely to recover any such additional costs] in
accordance with the following:
(a) Developer shall promptly notify Customer in writing, proposing a revised
Implementation Plan reflecting new Milestone Dates for each affected Milestone, which
Milestone Dates may be extended by no longer than the length of Customer's delay and,
if Developer is able to meet the original Milestone Dates by incurring additional costs:

17

(i) for fixed-fee Services, its proposed Fee increase for meeting the
original Milestone Dates; or
(ii) for time-and-materials Services, the estimated costs of overtime
Customer would incur for Developer to meet the original Milestone
Dates.
(b) Upon receipt of any notice given under Section 7.3(a), subject to Section
7.3(c), Customer shall promptly notify Developer in writing of its election. Customer's
failure to notify Developer within [NUMBER IN WORDS] ([NUMBER]) days after such
receipt shall be deemed an acceptance of the new Milestone Dates and rejection of all Fee
increases.
(c) If Customer disputes Developer's right to extend Milestone Dates or
increase Fees, or the extent of any proposed extension or increase, Customer shall
promptly notify Developer and the parties shall comply with the Dispute Resolution
Procedure.
Notwithstanding anything contained in this Section 7.3 or otherwise in this
Agreement, Developer shall use its [commercially reasonable/best] efforts to meet the
Milestone Dates specified in the Statement of Work without any extension or Fee
increase. Customer shall not be deemed in breach of this Agreement for failure to perform
its obligations on a timely basis, and the provisions of this Section 7.3 set forth
Developer's sole and exclusive remedy, and Customer's sole and exclusive liability, for
Customer's failure to perform its obligations under this Section 7.
8. [Pre-Delivery Testing.
8.1 Testing By Developer. Before delivering and installing any Software
Deliverable, Developer shall:
(a) test the Software component of such Software Deliverable to confirm that it
is fully operable, meets all applicable Specifications and will function in accordance with
the Specifications and Documentation when properly installed in the Operating
Environment;
(b) scan such Software Deliverable using the most up-to-date scanning
software and definitions to confirm it is free of Harmful Code;
(c) remedy any Non-Conformity or Harmful Code identified and retest and
rescan the Software Deliverable; and

18

(d) prepare, test and, as necessary, revise the Documentation component of the
Software Deliverable to confirm it is complete and accurate and conforms to all
requirements of this Agreement.
8.2 Customer Participation. Customer shall have the right to be present for all preinstallation testing. Developer shall give Customer at least [NUMBER IN WORDS]
([NUMBER]) days' prior notice of all such testing.]
9. Delivery and Installation.
9.1 Delivery. Developer shall deliver each Deliverable[, and install all Software,] on
or prior to the Milestone Date therefor in accordance with the delivery criteria set forth in
Schedule [E] or such other criteria as may be set forth for such Deliverable in the
Statement of Work therefor. Developer shall deliver each Software Deliverable, including
complete Documentation in compliance with Section 5 and, except to the extent the
Statement of Work specifies otherwise, the Source Code therefor. No Software
Deliverable shall be deemed to have been delivered or installed unless it complies with
the preceding sentence.
9.2 Site Preparation. [Customer/Developer] shall be responsible for ensuring the
relevant Operating Environment is set up and in working order to allow Developer to
deliver [and install] each Software Deliverable on or prior to the Milestone Date therefor.
Developer shall provide Customer with such notice as is specified in Schedule [E], or
such other notice as is specified for such Software Deliverable in the Statement of Work
therefor, prior to delivery of each such Software Deliverable to give Customer sufficient
time to prepare for Developer's delivery [and installation ]of the Software Deliverable. If
Customer is responsible for Site preparation, Developer shall provide such assistance as
Customer [reasonably] requests to complete such preparation on a timely basis.
10. Acceptance Testing; Acceptance.
10.1 Acceptance Testing.
(a) Upon delivery or, if Developer is responsible for installation, installation of
each Software Deliverable, Acceptance Tests shall be conducted as set forth in this
Section 10.1 to ensure the Software Deliverable, including all Software and
Documentation, conforms to the requirements of this Agreement, including the applicable
Specifications and, in the case of the Software, the Documentation.
(b) All Acceptance Tests shall take place at the designated Site(s) in the
Operating Environment described in the Statement of Work for the Software Deliverable,
commence on the business day following delivery or installation, as applicable, of such
Software Deliverable and be conducted diligently for up to [thirty (30)] days[, or such
other period as may be set forth in the relevant Statement of Work] ("Testing Period").

19

Acceptance Tests shall be conducted by the party responsible therefor as set forth in the
applicable Statement of Work or, if the Statement of Work does not specify,
[Customer/Developer], provided that:
(i) for Acceptance Tests conducted by Customer, if requested by
Customer, Developer shall make suitable Developer Personnel
available to observe or participate in such Acceptance Tests; and
(ii) for Acceptance Tests conducted by Developer, Customer shall have the
right to observe or participate in all or any part of such Acceptance
Tests.
[Developer's performance of, participation in and observation of Acceptance Testing shall
be at Developer's sole cost and expense.]
(c) Upon delivery [and installation] of the Aggregate Software under any
Statement of Work, additional Acceptance Tests shall be performed on the Aggregate
Software as a whole to ensure full operability, integration and compatibility among all
elements of the Aggregate Software ("Integration Testing"). Integration Testing shall be
subject to all procedural and other terms and conditions set forth in Section 10.1, Section
10.3 and Section 10.4. [The scope of Integration Testing on any previously-Accepted
Software Deliverable shall be limited to ensuring full operability, integration and
compatibility and Customer shall not have the right to condition its acceptance thereof on
Developer's correction of any nonconformity that could have been, but was not, identified
by Customer during initial testing of such Software Deliverable.]
(d) [Customer may suspend Acceptance Tests and the corresponding Testing
Period by written notice to Developer if Customer discovers a [material] Non-Conformity
in the tested Software Deliverable or part or feature thereof. In such event, Developer
shall immediately, and in any case within [NUMBER IN WORDS] ([NUMBER]) days,
correct such Non-Conformity, whereupon the Acceptance Tests and Testing Period shall
resume for the balance of Testing Period.]
10.2 Notices of Completion, Non-Conformities and Acceptance. [Within [NUMBER
IN WORDS] ([NUMBER]) following/Immediately upon] the completion of any
Acceptance Tests, including any Integration Testing, the party responsible for conducting
the tests shall prepare and provide to the other party written notice of the completion of
the tests. Such notice shall include a report describing in reasonable detail the tests
conducted and the results thereof, including any uncorrected Non-Conformity in the
tested Software Deliverable(s).
(a) If such notice is provided by either party and identifies any NonConformities, the parties' rights, remedies and obligations will be as set forth in Section
10.3 and Section 10.4.

20

(b) If such notice is provided by Customer and identifies no Non-Conformities,

such notice shall constitute Customer's Acceptance of such Software Deliverable or
Aggregate Software.
(c) If such notice is provided by Developer and identifies no NonConformities, Customer shall have [NUMBER IN WORDS] ([NUMBER]) days to [use
such Software Deliverable in the Operating Environment and determine, in the exercise
of its [sole/reasonable] discretion, whether it is satisfied that such Software Deliverable or
Aggregate Software contains no Non-Conformities, on the completion of which
Customer shall, as appropriate:
(i) notify Developer in writing of Non-Conformities Customer has
observed in the Software Deliverable or, in the case of Integration
Testing, Aggregate Software, and of Customer's non-acceptance
thereof, whereupon the parties' rights, remedies and obligations will be
as set forth in Section 10.3 and Section 10.4; or ]
(ii) provide Developer with a written notice of its Acceptance of such
Software Deliverable or Aggregate Software.
10.3 Failure of Acceptance Tests. If Acceptance Tests identify any Non-Conformities,
Developer, at Developer's sole cost and expense, shall remedy all such Non-Conformities
and re-deliver the Software Deliverable(s), in accordance with the applicable
requirements set forth in Schedule [E] as promptly as commercially possible and, in any
case, within [NUMBER IN WORDS] ([NUMBER]) days following, as applicable, its:
(a) completion of such Acceptance Tests, in the case of Acceptance Tests
conducted by Developer; or
(b) receipt of Customer's notice pursuant to Section 10.2(a) identifying any
Non-Conformities, in the case of Acceptance Tests conducted by Customer.
10.4 Repeated Failure of Acceptance Tests. If Acceptance Tests identify any NonConformity in any Software Deliverable after a second or subsequent delivery thereof, or
Developer fails to re-deliver the Software Deliverable on a timely basis, Customer may,
in its sole discretion, by written notice to Developer:
(a) continue the process set forth in this Section 10;
(b) accept the Software Deliverable as a nonconforming deliverable, in which
case the Fees therefor shall be reduced equitably to reflect the value of the Software
Deliverable as received relative to the value of the Software Deliverable had it
conformed; or

21

(c) deem the failure to be a non-curable material breach of this Agreement and
the relevant Statement of Work and terminate this Agreement and such Statement of
Work in accordance with Section 17.3(b).
10.5 Acceptance. Acceptance ("Acceptance") of each Software Deliverable (subject,
where applicable, to Customer's right to Integration Testing) and Aggregate Software
shall occur on the date that is the earliest of:
(a) Customer's delivery of a notice accepting such Software Deliverable
pursuant to Section 10.2(b) or [Section 10.2(c)/Section 10.2(c)(ii)];
(b) Solely if Customer is responsible for performing such Acceptance Tests or
Integration Testing, Section 10.1(c)) upon the expiration of the Testing Period therefor if
Customer has not notified Developer of one or more Non-Conformities prior thereto; or
(c) Solely if Developer is responsible for performing such Acceptance Tests or
Integration Tests, the number of days specified in Section 10.2(c) after Customer receives
Developer's Notice of Completion, if Customer's fails to respond to such Notice of
Completion prior to such date.
11. [Source Code Escrow. [Concurrently herewith, the parties and [NAME OF ESCROW
AGENT] ("Escrow Agent") are entering into a Source Code Escrow Agreement, a copy
of which is/As soon as practicable after the Effective Date but in no event later than
Acceptance of the Aggregate Software under the Initial Statement of Work, Developer
and Customer shall enter into a source code escrow agreement with [[NAME OF
ESCROW AGENT]/a mutually agreed third-party escrow agent] ("Escrow Agent"). Such
Source Code Escrow Agreement shall be on the terms and conditions, and in the form,]
attached as Exhibit [4] ("Source Code Escrow Agreement"). All terms and conditions
set forth in Exhibit [4] form a part of and by this reference are incorporated in this
Agreement, and any breach thereof by Developer shall constitute a breach of this
Agreement.]
12. Training; Maintenance and Support.
12.1 [Training. With respect to all Software, Developer shall provide Customer with
such training as is set forth in [Schedule [F]/the applicable Statement of Work] in
accordance with the training specifications, including times and locations, set forth in
Schedule [F] or such Statement of Work. [Unless expressly provided in any Statement of
Work, all training set forth in Schedule [F] or such Statement of Work shall be provided
at no additional charge to Customer, it being acknowledged and agreed that the
development and other Fees include full consideration therefor.] Customer may request,
and if so requested Developer shall provide on a timely basis, [additional] training at the
rates specified in the Pricing Schedule.]

22

12.2 [Maintenance and Support. With respect to all Software, Developer shall provide
Customer with the Maintenance and Support Services set forth on Schedule [G]. Such
Maintenance and Support Services shall be provided:
(a) free of charge, during the Warranty Period, it being acknowledged and
agreed by the parties that the development and other Fees include full consideration for
such Services during such period; and
(b) thereafter, for so long as the Customer elects to receive Support and
Maintenance Service for such Software, in consideration of Customer's payment of the
Support Fee therefor as determined in accordance with the rates set forth in the
[Maintenance and Support Schedule/Pricing Schedule].]
13. Fees and Reimbursable Expenses.
13.1 Fees. Subject to all terms and conditions set forth in this Section 13 and
Developer's performance of Services to Customer's [reasonable] satisfaction and
Customer's Acceptance of the applicable Deliverables, Customer shall pay the fees set
forth in the applicable Statement of Work ("Fees"). All such Fees shall be determined in
accordance with the fees, billing rates and discounts ("Pricing") set forth in Schedule [H]
(the "Pricing Schedule").
13.2 [Firm Pricing/Fee Changes].
(a) [Except as provided in this Section 13.2, t/T]he Pricing set forth in the
Pricing Schedule is firm and shall not be modified during the Term.
(b) [Subject to Section 13.2(c), Developer may increase Pricing, effective on
any anniversary of the Effective Date, provided, however, that:
(i) no increase in Pricing made prior to the first anniversary of the Support
Commencement Date for any Software shall apply with respect to
Maintenance and Support Services for such Software; and
(ii) no increase in Pricing shall apply with respect to any previously agreed
Services or Work Product under any Statement of Work executed
before the effective date of such increase.
(c) With respect to any increase in Pricing, Developer shall:
(i) give Customer at least [ninety] ([90]) days' prior written notice of any
such change; and
(ii) only increase Pricing to reflect its actual cost increases and, in any
case, not increase Pricing by a percentage that exceeds [80% of] the

23

percentage by which the [then most-recently published/[MONTH]]

[SPECIFY CONSUMER PRICE INDEX] "(CPI") exceeds the CPI as
of the Effective Date or, if later, the immediately preceding change in
such Billing Rate, if any.
No increase in Pricing shall be effective unless made fully in compliance with the
provisions of this Section 13.2.]
13.3 [Most Favored Pricing. At all times during the Term, the Fees, Pricing and other
charges hereunder shall be the lowest fees, prices and rates contemporaneously charged
by Developer to any of its customers for similar volumes of goods and services of the
same or comparable type and scope. If at any time Developer charges any comparable
customer a lower fee, rate or price for similar volumes of such comparable goods or
services than the corresponding Fees, Pricing or other prices charged hereunder,
Developer shall immediately apply such lower rate or amount, as applicable, for all
comparable Deliverables, Services and other Work Product provided to Customer. Such
lower rates or amounts, as applicable, shall apply retroactively to the date on which
Developer began charging them to such comparable customer.]
13.4 [Reimbursable Expenses. Customer shall reimburse Developer, in accordance
with Customer's standard expense reimbursement policy in effect from time to time[, a
current copy of which is attached as Exhibit [5] hereto,] for direct, documented, out-ofpocket [travel and lodging] expenses ("Reimbursable Expenses") incurred by Developer
in performing its obligations, subject to the following:
(a) [Customer shall only be obligated to reimburse Developer for travel
approved in advance by Customer.]
(b) All travel arrangements shall conform to Customer's standard travel policy
applicable to its employees in effect from time to time. A copy of the current policy is
attached as Exhibit [5] hereto.
(c) [Customer shall have the right to require that all travel arrangements be
made through Customer's in-house or contracted outside travel agent.]
(d) [Any individual expense item in excess of $[DOLLAR AMOUNT] shall
require Customer's prior written approval.]
Notwithstanding the foregoing or anything else contained in this Agreement, in no
event shall license fees, royalties or other amounts incurred by Developer to any
Permitted Subcontractor or for any Third-Party Materials be a Reimbursable Expense[,
except to the extent expressly stated otherwise in any Statement of Work for the Services
or Work Product to be provided thereunder.]]

24

14. Invoices and Payment.

14.1 Invoices. Developer shall invoice Customer for Fees and Reimbursable
Expenses in accordance with the invoicing schedule and requirements set forth in
Schedule [I]. Developer shall submit each invoice in [both hard copy and] electronic
format, via such delivery means and to such address as are [set forth on Schedule [I] or
otherwise] specified by Customer in writing from time to time. If more than one
Statement of Work is outstanding, Developer shall provide an aggregate invoice for all
Fees being invoiced, together with separate invoices for each Statement of Work. Each
separate invoice shall:
(a) clearly identify the Statement of Work to which it relates, in such manner as
is required by Customer;
(b) list each Fee item and Reimbursable Expense separately;
(c) include sufficient detail for each line item to enable Customer to verify the
calculation thereof;
(d) [for Fees determined on a time and materials basis, report details of time
taken to perform Services, and such other information as Customer requires, on a perindividual basis;]
(e) be accompanied by all [original] supporting documentation required
hereunder for Reimbursable Expenses; and
(f) include such other information as may be required by Customer as set forth
in Schedule [I] or the applicable Statement of Work.
14.2 Payment.
(a) Customer shall pay all properly invoiced Fees and Reimbursable Expenses
within [forty-five] ([45]) days after the later of:
(i) Customer's receipt of the proper invoice therefor; or
(ii) the due date for such amounts as set forth in the applicable Statement
of Work[, which for Fees based on Developer's provision of a specified
Deliverable shall not be earlier than Customer's Acceptance of such
Deliverable].
(b) [Customer shall be entitled to a discount of [two percent (2%)] of Fees (but
not Reimbursable Expenses) paid within ten (10) days following the due date determined
pursuant to Section 14.2(a).]

25

(c) Customer may withhold from payment any amount disputed by Customer
in good faith, pending resolution of the dispute[./, provided that Customer:
(i) timely pays all amounts not subject to dispute;
(ii) notifies Developer of the dispute prior to the due date, specifying in
such notice (A) the amount in dispute, and (B) the reason for the
dispute set out in sufficient detail to facilitate investigation by
Developer and resolution by the parties;
(iii) works with Developer in good faith to resolve the dispute promptly;
and
(iv) promptly pays any amount determined to be due by resolution of the
dispute.]
Developer shall continue performing its obligations in accordance with this Agreement
notwithstanding any such dispute or actual or alleged nonpayment that is the subject of
the dispute, pending its resolution.
(d) All payments hereunder shall be in US dollars and made, at Customer's
option, by check or wire transfer. Payments shall be made to the address or account
specified in Schedule [I] or such other address or account as is specified by Developer in
writing from time to time, provided that Developer shall give Customer at least
[NUMBER IN WORDS] ([NUMBER]) days' prior notice of any account, address or
other change in payment instructions. Customer will not be liable for any late or
misdirected payment caused by Developer's failure to provide timely notice of any such
change.
14.3 Taxes. All fees set forth herein are [exclusive/inclusive] of taxes.
[Customer/Developer] shall be responsible for all sales, use and excise taxes, and any
other similar taxes, duties and charges of any kind imposed by any federal, state or local
governmental entity on any amounts payable by Customer hereunder[ other than any
taxes imposed on, or with respect to, Developer's income, revenues, gross receipts,
personnel or real or personal property or other assets].
14.4 [Right of Set-off. Without prejudice to any other right or remedy it may have,
Customer reserves the right to set off at any time any amount owing to it by Developer
against any amount payable by Customer to Developer under this Agreement [or
otherwise].]
14.5 [Audit Right. During the Term [and for [NUMBER] year[s] after], Developer
shall maintain complete and accurate books and records regarding its business operations
relevant to the calculation of Fees, Reimbursable Expenses and any other information

26

relevant to Developer's representations, warranties and covenants under this Agreement.

During the Term [and for [NUMBER] year[s] after], upon Customer's request, Developer
shall make such books and records, and appropriate personnel, available during normal
business hours for inspection or audit by Customer or its authorized representative,
provided that Customer shall:
(a) provide Developer with [reasonable/at least [NUMBER] days] prior notice
of any audit;
(b) undertake an audit no more than once per calendar [year/quarter/month];
and
(c) conduct or cause to be conducted such audit in a manner designed to
minimize disruption of Developer's normal business operations.
Customer may take copies and abstracts of materials audited[, provided that such
material shall be Confidential Information of Developer]. Customer will pay the cost of
such audits unless an audit reveals an overbilling or over-reporting of five percent (5%)
or more, in which case Developer shall reimburse Customer for the [reasonable] cost of
the audit. Developer shall immediately upon notice from Customer pay Customer the
amount of any overpayment revealed by the audit, ]together with any reimbursement
pursuant to the preceding sentence.]
15. Intellectual Property Rights.
15.1 Customer Ownership of Work Product.
[Except as set forth in Section 15.3,] Customer is and will be the sole and
exclusive owner of all right, title and interest in and to all Work Product, including all
Intellectual Property Rights therein. In furtherance of the foregoing[, subject to Section
15.3]:
(a) Developer shall create all Work Product as work made for hire as defined in
Section 101 of the Copyright Act of 1976; and
(b) to the extent any Work Product or Intellectual Property Right therein does
not qualify as, or otherwise fails to be, work made for hire, Developer shall, and hereby
does:
(i) assign, transfer and otherwise convey to Customer, irrevocably and in
perpetuity, throughout the universe, all right, title and interest in and to
such Work Product, including all Intellectual Property Rights therein;
and

27

(ii) irrevocably waive any and all claims Developer may now or hereafter
have in any jurisdiction to so-called "moral rights" or rights of droit
moral with respect to the Work Product.
15.2 Further Actions. Developer shall, and shall cause the Developer Personnel to,
take all appropriate action and execute and deliver all documents, necessary or reasonably
requested by Customer to effectuate any of the provisions or purposes of Section 15.1, or
otherwise as may be necessary or useful for Customer to prosecute, register, perfect,
record or enforce its rights in or to any [Customer-Owned] Work Product or any
Intellectual Property Right therein. Developer hereby appoints Customer as Developer's
attorney-in-fact with full irrevocable power and authority to take any such actions and
execute any such documents if Developer refuses, or within a period deemed reasonable
by Customer otherwise fails, to do so.
15.3 [Background Technology, Approved Third-Party Materials and Open-Source
Components.
(a) [Developer is and will remain the sole and exclusive owner of all right, title
and interest in and to the Background Technology, including all Intellectual Property
Rights therein, subject to the license granted in Section 16.1.]
(b) [Ownership of all Approved Third-Party Materials, and all Intellectual
Property Rights therein, is and will remain with the respective owners thereof, subject to
any express licenses or sublicenses granted to Customer pursuant to or in accordance with
this Agreement.]
(c) [Ownership of all Open-Source Components, and all Intellectual Property
Rights therein, is and will remain with the respective owners thereof, subject to
Customer's rights under the applicable Open-Source Licenses.]]
15.4 Customer Materials. Customer and its licensors are and will remain the sole and
exclusive owners of all right, title and interest in and to the Customer Materials, including
all Intellectual Property Rights therein. Developer shall have no right or license to, and
shall not, use any Customer Materials except solely during the Term of the Statement of
Work(s) for which they are provided to the extent necessary to perform the Services and
provide the Work Product to Customer. All other rights in and to the Customer Materials
are expressly reserved by Customer.
16. Licenses.
16.1 [Background Technology License.
Developer hereby grants to Customer such rights and licenses with respect to the
Background Technology that will allow Customer to use and otherwise exploit
perpetually throughout the universe for all or any purposes whatsoever [the Work

28

Product, to the same extent as if Customer owned] the Background Technology, without
incurring any fees or costs to Developer (other than the Fees and Reimbursable Expenses
set forth herein) or any other Person in respect of the Background Technology. In
furtherance of the foregoing, such rights and licenses shall:
(a) be irrevocable, perpetual, fully paid-up and royalty-free;
(b) include the rights to use, reproduce, perform (publicly or otherwise),
display (publicly or otherwise), modify, improve, create derivative works of, distribute,
import, make, have made, sell and offer to sell the Background Technology, including all
such modifications, improvements and derivative works thereof[, solely as part of, or as
necessary to use and exploit, the Work Product]; and
(c) be freely assignable and sublicensable[, in each case solely in connection
with the assignment or licensing of the Work Product or any portion, modification or
derivative work thereof, and only to the extent necessary to allow the assignee or
sublicensee, as the case may be, to use and exploit the Work Product or portion,
modification, improvement or derivative work thereof].
Developer reserves all rights in the Background Technology not expressly granted
to Customer herein.]
16.2 Customer Materials. Customer hereby grants to Developer the limited, royaltyfree, non-exclusive right and license to Customer Materials solely as necessary to
incorporate such Customer Materials into, or otherwise use such Customer Materials in
connection with creating, the Work Product. The term of such license shall commence
upon Customer's delivery of the Customer Materials to Developer, and shall terminate
upon Customer's acceptance or rejection of the Work Product to which the Customer
Materials relate. Subject to the foregoing license, Customer reserves all rights in the
Customer Materials. Customer Materials shall be deemed Customer's Confidential
Information.
16.3 [Approved Third-Party Materials.
(a) [Developer hereby grants, or prior to the delivery date for any Deliverables
under the Initial Statement of Work shall procure for Customer the grant of, such licensed
rights in the Approved Third-Party Materials set forth in Schedule [C] as, as applicable,
are described in such Schedule [C] or set forth in each license agreement for such
Approved Third-Party Materials and attached as sequentially numbered attachments C-1,
C-2, etc.) to such Schedule [C].]
(b) [On or prior to the execution of each Statement of Work/Not later than the
date specified in any Statement of Work], Developer shall secure for Customer, at

29

Developer's sole cost and expense, such rights, licenses, consents and approvals as are
specified in Schedule [C] or such Statement of Work.
(c) All royalties, license fees or other consideration payable in respect of such
licenses are included in the Fees specified in each Statement of Work unless such
Statement of Work expressly states otherwise. Any additional amounts shall be the sole
responsibility of Developer].]
16.4 [Open-Source Components. Any use of the Open-Source Components by the
Customer will be governed by, and subject to, the terms and conditions of the applicable
Open-Source Licenses.]
17. Term.
17.1 Term. The [initial] term ("[Initial] Term") of this Agreement commences as of
the Effective Date and, unless this Agreement is terminated earlier pursuant to any of its
express provisions, will continue in effect until [NUMBER IN WORDS] ([NUMBER])
year[s] from such date.
17.2 [Renewal. Following expiration of the Initial Term, [Customer may renew this
Agreement for additional successive terms (each a "Renewal Term" and, collectively,
together with the Initial Term, the "Term") by providing the Developer with written
notice/this Agreement will automatically renew for [up to [NUMBER IN WORDS]
([NUMBER])] additional successive terms (each a "Renewal Term" and, collectively,
together with the Initial Term, the "Term") unless and until [either party/ Customer]
provide[s] written notice of non-renewal] at least [NUMBER IN WORDS] ([NUMBER])
days prior to the end of the Initial Term or then-current Renewal Term. Each Renewal
Term will commence immediately on expiration of the Initial Term or preceding Renewal
Term and, unless this Agreement is terminated earlier pursuant to any of its express
provisions, continue in effect for [NUMBER IN WORDS] ([NUMBER]) year[s] from
such date.
17.3 Termination.
(a) Customer may terminate, at any time without cause, and without incurring
any additional obligation, liability or penalty:
(i) this Agreement, by written notice to Developer;
(ii) Maintenance and Support Services for all or any Software, by
providing at least [NUMBER IN WORDS] ([NUMBER]) days' prior
written notice to Developer; or

30

(iii) except as may be set forth in therein, any Statement of Work, by

providing at least [NUMBER IN WORDS] ([NUMBER]) days' prior
written notice to Developer.
(b) Either party may terminate this Agreement, the Maintenance and Support
Services and any outstanding Statement[s] of Work, effective upon written notice to the
other party, if the other party [materially] breaches this Agreement, Maintenance and
Support Services or such Statement[s] of Work, and such breach:
(i) is incapable of cure; or
(ii) being capable of cure, remains uncured [NUMBER IN WORDS]
([NUMBER]) days after the breaching party receives written notice
thereof.
(c) Either party may terminate this Agreement, the Maintenance and Support
Services and all Statements of Work by written notice to the other party if the other party:
(i) becomes insolvent or admits inability to pay its debts generally as they
become due;
(ii) becomes subject, voluntarily or involuntarily, to any proceeding under
any domestic or foreign bankruptcy or insolvency law, which is not
fully stayed within [seven/[OTHER NUMBER]] (7/[OTHER
NUMBER]) business days or is not dismissed or vacated within [fortyfive/[OTHER NUMBER]] (45/[OTHER NUMBER]) days after filing;
(iii) is dissolved or liquidated or takes any corporate action for such
purpose;
(iv) makes a general assignment for the benefit of creditors; or
(v) has a receiver, trustee, custodian or similar agent appointed by order of
any court of competent jurisdiction to take charge of or sell any
material portion of its property or business.
17.4 Effect of Expiration or Termination.
(a) Termination of this Agreement shall not effectuate a termination of
Maintenance and Support Services or any Statement of Work then in effect and not
otherwise expressly terminated, and the terms and conditions set forth herein shall
continue in effect with respect to any such Maintenance and Support Services and
Statements of Work until their expiration or termination as set forth herein.

31

(b) Upon any expiration or termination of any Maintenance and Support

Services or Statement of Work:
(i) Developer shall (A) with respect to termination of a Statement of
Work, promptly deliver to Customer all Work Product generated by
Developer under such Statement of Work (whether complete or
incomplete); (B) provide reasonable cooperation and assistance to
Customer [upon Customer's written request and at Customer's
expense ] in transitioning the Services to an alternate service provider,
and (C) on a pro rata basis, repay all amounts, if any, paid in advance
for any Services or Work Product that have not been provided.
(ii) All licenses granted to Developer in the Customer Materials with
respect to such Services or Statement of Work shall immediately and
automatically also terminate, and Developer shall promptly return to
Customer all Customer Materials not required by Developer for
continuing Maintenance and Support Services or Statement of Work
hereunder, if any.
(iii) Developer shall (A) return to Customer all documents and tangible
materials (and any copies) containing, reflecting, incorporating or
based on Customer's Confidential Information, (B) permanently erase
Customer's Confidential Information from its computer systems and
(C) certify in writing to Customer that it has complied with the
requirements of this Section 17.4(b)(iii), in each case to the extent
such materials are not required by Developer for continuing
Maintenance and Support Services or Statement of Work hereunder, if
any.
(c) If Customer terminates any Maintenance and Support Services or Statement
of Work pursuant to Section 17.3(b), Customer shall be relieved of any obligation to pay
any Fees thereunder[, and Developer shall promptly refund to Customer all Fees
previously paid in respect thereof. In such event, Customer shall not retain any rights in
or to the Deliverables thereunder (other than Customer Materials)].
(d) Except as set forth in Section 17.4(c), if this Agreement terminates early
Customer will remain obligated to pay Fees for all Services and Work Product received
before the effective date of such termination.
(e) [Except as set forth in Section 17.4(c)[, no/No] expiration or termination of
this Agreement will affect Customer's rights in any of the Deliverables.
17.5 Survival. The rights and obligations of the parties set forth in this Section 17.5
and Section 1, Section 15, Section 16.1, Section 16.3, Section 16.4, Section 18, Section

32

19, Section 21 and Section 22, and any right or obligation of the parties in this
Agreement which, by its express terms or nature and context is intended to survive
termination or expiration of this Agreement, will survive any such termination or
expiration.
18. Representations and Warranties.
18.1 Mutual Representations and Warranties.
Each Party represents and warrants to the other Party that:
(a) it is duly organized, validly existing and in good standing as a corporation
or other entity as represented herein under the laws and regulations of its jurisdiction of
incorporation, organization or chartering;
(b) it has the full right, power and authority to enter into this Agreement, to
grant the rights and licenses granted hereunder and to perform its obligations hereunder;
(c) the execution of this Agreement by its representative whose signature is set
forth at the end hereof has been duly authorized by all necessary
[corporate/organizational] action of the party; and
(d) when executed and delivered by both parties, this Agreement will constitute
the legal, valid and binding obligation of such party, enforceable against such party in
accordance with its terms.
18.2 Additional Representations and Warranties. Developer represents and warrants
to Customer that:
(a) it will perform all Services in a professional and workmanlike manner in
accordance with [best/generally recognized/commercially reasonable] industry standards
and practices for similar services, using personnel with the requisite skill, experience and
qualifications, and shall devote adequate resources to meet its obligations under this
Agreement;
(b) It is in compliance with, and will perform all Services in compliance with,
all applicable Law;
(c) Customer will receive good and valid title to all Customer-Owned Work
Product, free and clear of all encumbrances and liens of any kind;
(d) When delivered [and installed by Developer], no Software Deliverable will
contain any Harmful Code;

33

(e) The Software will not contain, or operate in such a way that it is compiled
with or linked to, any Open-Source Components other than Approved Open-Source
Components;
(f) Except as may be expressly approved by Customer and disclosed in the
Statement of Work therefor, the Software will not contain any Controlled Technology;
(g) All Work Product, including all updates, upgrades, new versions, new
releases, enhancements, improvements and other modifications thereof, but excluding
Customer Materials, Approved Third-Party Materials and Open-Source Components, is
or will be the original creation of Developer;
(h) As delivered, installed, specified or approved by Developer and used by
Customer or any Third Party authorized by Customer[, in accordance with this
Agreement and the Documentation], the Work Product (excluding Customer Materials):
(i) will not infringe, misappropriate or otherwise violate any Intellectual Property Right
or other right of any third party; and (ii) will comply with all applicable Laws[./; and]
(i) [No expiration or loss of any patent or application for patent rights in the
work product is pending, or, to Developer's knowledge after reasonable inquiry,
threatened or reasonably foreseeable, and Developer has no reason to believe that any
claims of any such patent or patent application are or will be invalid, unenforceable, fail
to issue, or be materially limited or restricted beyond the current claims, except for patent
rights expiring at the end of their statutory term.]
18.3 Performance Warranty and Limited Remedy.
(a) Developer warrants that during the Warranty Period therefor:
(i) all Software will be, and as installed in the Operating Environment (or
any successor thereto) and used in accordance with the Documentation
will function in all respects, in conformity with this Agreement and the
Specifications and Documentation therefor; and
(ii) any media on which any Software Deliverable is delivered will be free
of damage or defect in design, material and workmanship, and will
remain so under ordinary use as contemplated by this Agreement and
the Specifications and, with respect to the Software component thereof,
the Documentation therefor.
(b) If the Developer breaches any of the warranties set forth in Section 18.3(a)
Developer shall, upon written notice from Customer and at Developer's sole cost and
expense, remedy such breach in accordance with the Maintenance and Support Schedule,
including the time periods set forth therein. In the event Developer fails to remedy such
breach on a timely basis, Customer shall be entitled to such remedies as are specified in

34

the Maintenance and Support Schedule or as may otherwise be available under this
Agreement, at law or in equity for breach of its Maintenance and Support obligations.
Nothing in this Section 18.3(b) shall limit Customer's right to indemnification pursuant to
Section 19.1.
18.4 DISCLAIMER. EXCEPT FOR THE EXPRESS WARRANTIES SET FORTH
IN THIS AGREEMENT, EACH PARTY HEREBY DISCLAIMS ALL WARRANTIES,
WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT
TO THIS AGREEMENT.
19. Indemnification.
19.1 General Indemnification. Developer shall defend, indemnify and hold harmless
Customer and Customer's [Affiliates, and each of their respective] officers, directors,
employees, agents, successors and assigns (each, a "Customer Indemnitee") from and
against all any and all losses, damages, liabilities, deficiencies, claims, actions,
judgments, settlements, interest, awards, penalties, fines, costs, or expenses of whatever
kind, including [reasonable] attorneys' fees, fees and the cost of enforcing any right to
indemnification hereunder and the cost of pursuing any insurance providers that are
incurred by a Customer Indemnitee ("Losses") arising out of or resulting from any third
party claim, suit, action or proceeding (each, an "Action") that arises out of or results
from:
(a) Developer's breach of any representation, warranty, covenant or obligation
of Developer (including any action or failure to act by any Permitted Subcontractor that,
if taken or not taken by Developer, would constitute such a breach by Developer) under
this Agreement; or
(b) any [action or failure to take a required action/negligence/gross negligence]
or more culpable act or omission (including recklessness or willful misconduct) in
connection with the performance or activity required by or conducted in connection with
this Agreement by Developer or any Permitted Subcontractor in connection with
performing Services under this Agreement.
19.2 Indemnification Procedure. Customer will promptly notify Developer in writing
of any Action for which it seeks to be indemnified pursuant to Section 19.1 and cooperate
with Developer at Developer's sole cost and expense. Developer shall immediately take
control of the defense and investigation of such Action and shall employ counsel [of its
choice/reasonably acceptable to Customer] to handle and defend the same, at Developer's
sole cost and expense. Developer shall not settle any Action in a manner that adversely
affects the rights of Customer or any Customer Indemnitee without Customer's prior
written consent[, which shall not be unreasonably withheld or delayed]. Customer's
failure to perform any obligations under this Section 19.2 will not relieve Developer of
its obligations under this Section 19.1 except to the extent that Developer can

35

demonstrate that it has been [materially] prejudiced as a result of such failure. Customer
may participate in and observe the proceedings at its own cost and expense with counsel
of its own choosing.
19.3 Infringement Remedy.
(a) If any Software or any component thereof, other than Customer Materials,
is found to be infringing or if any use of any Software or any component thereof is
enjoined, threatened to be enjoined or otherwise the subject of an infringement claim,
Developer shall, at Developer's sole cost and expense:
(i) procure for Customer the right to continue to use such Software or
component thereof to the full extent contemplated by this Agreement;
or
(ii) modify or replace the materials that infringe or are alleged to infringe
("Allegedly Infringing Materials") to make the Software and all of its
components non-infringing while providing fully equivalent features
and functionality.
(b) If neither of the foregoing is possible notwithstanding Developer's
[best/commercially reasonable] efforts then Developer may direct Customer to cease any
use of any materials that have been enjoined or finally adjudicated as infringing, provided
that Developer shall:
(i) refund to Customer all amounts paid by Customer in respect of such
Allegedly Infringing Materials [and any other aspects of the Aggregate
Software provided under the Statement of Work for the Allegedly
Infringing Materials that Customer cannot reasonably use as intended
under this Agreement]; and
(ii) in any case, at its sole cost and expense, secure the right for Customer
to continue using the Allegedly Infringing Materials for a transition
period of up to [NUMBER IN WORDS] ([NUMBER]) month[s] to
allow Customer to replace the affected features of the Software without
disruption.
(c) If developer directs Customer to cease using any Software pursuant to
Section 19.3(b), Customer shall have the right to terminate any or all then-outstanding
Statements of Work [and this Agreement] for cause pursuant to Section 17.3(b)(i).
(d) The remedies set forth in this Section 19.3 are in addition to, and not in lieu
of[, all other remedies that may be available to Customer under this Agreement or
otherwise, including] Customer's right to be indemnified for such Actions.

36

20. [Limitations of Liability.

20.1 EXCLUSION OF INDIRECT DAMAGES. EXCEPT AS OTHERWISE
PROVIDED IN Section 20.3, IN NO EVENT WILL EITHER PARTY BE LIABLE
UNDER THIS AGREEMENT, INCLUDING ANY STATEMENT OF WORK, FOR
ANY CONSEQUENTIAL, INCIDENTAL, INDIRECT, EXEMPLARY, SPECIAL OR
PUNITIVE DAMAGES.
20.2 CAP ON MONETARY LIABILITY. EXCEPT AS OTHERWISE PROVIDED
IN Section 20.3, IN NO EVENT WILL EITHER PARTY'S LIABILITY UNDER [THIS
AGREEMENT/ANY STATEMENT OF WORK], EXCEED [[NUMBER IN WORDS]
([NUMBER]) TIMES] THE AGGREGATE FEES AND REIMBURSABLE EXPENSES
UNDER [THIS AGREEMENT/SUCH STATEMENT OF WORK] (INCLUDING
AMOUNTS ALREADY PAID AND AMOUNTS THAT HAVE ACCRUED BUT NOT
YET BEEN PAID) [IN THE [NUMBER] [YEARS/MONTHS] PRECEDING THE
EVENT GIVING RISE TO THE CLAIM].
20.3 [Exceptions. The exclusions and limitations in Section 20.1 and Section 20.2
shall not apply to:
(a) Losses arising out of or relating to a party's failure to comply with its
obligations under Section 15 (Intellectual Property Rights; Ownership) or Section 21
(Confidentiality);
(b) a party's indemnification obligations under Section 19 (Indemnification);
(c) Losses arising out of or relating to a party's gross negligence, willful
misconduct or intentional acts;
(d) Losses for death, bodily injury or damage to real or tangible personal
property arising out of or relating to a party's negligent or more culpable acts or
omissions;
(e) Losses to the extent covered by a party's insurance[; or
(f) a party's obligation to pay attorneys' fees and court costs in accordance with
Section 22.17].]
21. Confidentiality.
21.1 Obligation of Confidentiality. [Developer/Each party (the "Receiving Party")]
acknowledges that in connection with this Agreement [Developer/such party] will gain
access to Confidential Information of [Customer/the other party (the "Disclosing
Party")]. As a condition to being furnished with Confidential Information,

37

[Developer/the Receiving Party] agrees, during the Term [and for [NUMBER IN
WORDS] ([NUMBER]) years thereafter], to:
(a) not use the [Disclosing Party's] Confidential Information other than as
strictly necessary to [exercise its rights and] perform its obligations under this
Agreement;
(b) not use any of the [Disclosing Party's] Confidential Information, directly or
indirectly, in any manner to the detriment of [Customer/the Disclosing Party] or to obtain
any competitive benefit with respect to [Customer/the Disclosing Party]; and
(c) [maintain the [Disclosing Party's] Confidential Information in strict
confidence and, subject to Section 21.2 below, not disclose the [Disclosing Party's]
Confidential Information without [the Disclosing Party's/ Customer's] prior written
consent], provided, however, that [Developer/the Receiving Party] may disclose the
Confidential Information to its Representatives who: (i) have a "need to know" for
purposes of [Developer's/the Receiving Party's] performance, or exercise of its rights with
respect to such Confidential Information, under this Agreement; (ii) have been apprised
of this restriction; and (iii) are themselves bound by written nondisclosure agreements at
least as restrictive as those set forth in this Section 21.1, provided, further, that
[Developer/The Receiving Party] shall be responsible for ensuring its Representatives'
compliance with, and shall be liable for any breach by its Representatives, of this Section
21.
[Developer/The Receiving Party] shall use reasonable care, at least as protective
as the efforts it uses with respect to its own confidential information, to safeguard the
[Customer's/Disclosing Party's] Confidential Information from use or disclosure other
than as permitted hereby.
21.2 Exceptions.
(a) If [Developer/the Receiving Party] becomes legally compelled to disclose
any Confidential Information, [Developer/the Receiving Party] shall:
(i) provide prompt written notice to [Customer/the Disclosing Party] so
that [Customer/the Disclosing Party] may seek a protective order or
other appropriate remedy or waive its rights under this Section 21; and
(ii) disclose only the portion of Confidential Information that it is legally
required to furnish.
If a protective order or other remedy is not obtained, or [Customer/the Disclosing Party]
waives compliance, [Developer/the Receiving Party] shall [at [Customer's/the Disclosing

38

Party's] expense,] use reasonable efforts to obtain assurance that confidential treatment
will be afforded the Confidential Information.
22. Miscellaneous.
22.1 Effect of Developer Bankruptcy. All rights and licenses granted by Developer
under this Agreement are and shall be deemed to be rights and licenses to "intellectual
property," and all Work Product is and shall be deemed to be "embodiment[s]" of
"intellectual property", for purposes of, and as such terms are used in and interpreted
under, Section 365(n) of the United States Bankruptcy Code (the "Code"). If Developer
or its estate shall become subject to any bankruptcy or similar proceeding, Customer shall
retain and have the right to fully exercise all rights, licenses, elections and protections
under this Agreement[, the Escrow Agreement], the Code and all other applicable
bankruptcy, insolvency and similar Laws with respect to all Software and other Work
Product. Without limiting the generality of the foregoing, Developer acknowledges and
agrees that, if Developer or its estate shall become subject to any bankruptcy or similar
proceeding:
(a) all rights and licenses granted to Customer hereunder shall continue subject
to the terms and conditions of this Agreement[ and the Escrow Agreement], and shall not
be affected, even by Developers rejection of this Agreement;
(b) Customer shall be entitled to a complete duplicate of (or complete access to,
as appropriate) all such intellectual property and embodiments of intellectual property
comprising or relating to any Software or other Work Product, and the same, if not
already in Customer's possession, shall be promptly delivered to Customer, unless
Developer elects to and does in fact continue to perform all of its obligations under this
Agreement[./;
(c) the automatic stay under Section 362 of the Code shall not apply to any
instructions from Customer to the Escrow Agent relating to the escrow deposit materials;
and
(d) the Escrow Agreement is supplementary to this Agreement, and all escrow
deposit materials are and shall be deemed to be intellectual property or embodiments of
intellectual property, within the meaning of Section 365(n) of the Code, and Customer
shall have all rights, elections and protections under the Code with respect thereto.]
22.2 Force Majeure. Neither party shall be liable or responsible to the other party, nor
be deemed to have defaulted under or breached this Agreement, for any failure or delay in
fulfilling or performing any term of this Agreement, when and to the extent such failure
or delay is caused by:
(a) acts of God;

39

(b) flood, fire or explosion;

(c) war, terrorism, invasion, riot or other civil unrest;
(d) embargoes or blockades in effect on or after the date of this Agreement;
(e) national or regional emergency;
(f) [strikes, labor stoppages or slowdowns or other industrial disturbances;]
(g) [any passage of law or governmental order, rule, regulation or direction, or
any action taken by a governmental or public authority, including imposing an embargo,
export or import restriction, quota or other restriction or prohibition; or]
(h) [national or regional shortage of adequate power or telecommunications or
transportation facilities].
(each of the foregoing, a "Force Majeure"), in each case, provided that (i) such
event is outside the reasonable control of the affected party; (ii) the affected party
provides prompt notice to the other party, stating the period of time the occurrence is
expected to continue; and (iii) the affected party uses diligent efforts to end the failure or
delay and minimize the effects of such Force Majeure Event. Customer may terminate
this Agreement if a Force Majeure Event affecting Developer continues substantially
uninterrupted for a period of [thirty (30)] days or more. Unless Customer terminates this
Agreement pursuant to the preceding sentence, all Milestone Dates shall automatically be
extended for a period up to the duration of the Force Majeure Event.
22.3 Further Assurances. Upon a party's [reasonable] request, the other party shall, at
such other party's sole cost and expense, [promptly] execute all such further documents
and instruments, and take all such further actions, necessary to give full effect to this
Agreement.
22.4 Relationship of the Parties. The relationship between the parties is that of
independent contractors. Nothing contained in this Agreement shall be construed as
creating any agency, partnership, joint venture or other form of joint enterprise,
employment or fiduciary relationship between the parties, and neither party shall have
authority to contract for or bind the other party in any manner whatsoever.
22.5 Public Announcements. Neither party shall issue or release any announcement,
statement, press release or other publicity or marketing materials relating to this
Agreement or, unless expressly permitted under this Agreement, otherwise use the other
party's trademarks, services marks, trade names, logos, domain names or other indicia of
source, association or sponsorship, in each case, without the prior written consent of the
other party[, which shall not be unreasonably withheld or delayed].

40

22.6 Notices. All notices, requests, consents, claims, demands, waivers and other
communications hereunder shall be in writing and addressed to the parties as follows (or
as otherwise specified by a party in a notice given in accordance with this Section):

If to Developer:

[DEVELOPER ADDRESS]
Facsimile:

[FAX NUMBER]

[E-mail:

[NOTICES CONTACT'S E-MAIL ADDRESS]]

Attention:
[NAME AND TITLE OF OFFICER TO
RECEIVE NOTICES]
If to Customer:

[CUSTOMER ADDRESS]
Facsimile:

[FAX NUMBER]

[E-mail:

[NOTICES CONTACT'S E-MAIL ADDRESS]]

Attention:
[NAME AND TITLE OF OFFICER TO
RECEIVE NOTICES]

Notices sent in accordance with this Section shall be deemed effectively given: (a)
when received, if delivered by hand (with written confirmation of receipt); (b) when
received, if sent by a nationally recognized overnight courier (receipt requested); (c) on
the date sent by facsimile [or e-mail] ([in each case, ]with confirmation of transmission),
if sent during normal business hours of the recipient, and on the next business day, if sent
after normal business hours of the recipient; or (d) on the [NUMBER] day after the date
mailed, by certified or registered mail, return receipt requested, postage prepaid.
22.7 Interpretation. For purposes of this Agreement: (a) the words "include,"
"includes" and "including" are deemed to be followed by the words "without limitation";
(b) the word "or" is not exclusive; (c) the words "herein," "hereof," "hereby," "hereto"
and "hereunder" refer to this Agreement as a whole; (d) words denoting the singular have
a comparable meaning when used in the plural, and vice-versa; and (e) words denoting
any gender include all genders. Unless the context otherwise requires, references in this
Agreement: (x) to Sections, Schedules and Exhibits refer to the Sections of, and
Schedules and Exhibits attached to, this Agreement; (y) to an agreement, instrument or
other document means such agreement, instrument or other document as amended,

41

supplemented and modified from time to time to the extent permitted by the provisions
thereof; and (z) to a statute means such statute as amended from time to time and includes
any successor legislation thereto and any regulations promulgated thereunder. The parties
intend this Agreement to be construed without regard to any presumption or rule
requiring construction or interpretation against the party drafting an instrument or causing
any instrument to be drafted. The Schedules and Exhibits referred to herein are an
integral part of this Agreement to the same extent as if they were set forth verbatim
herein.
22.8 Headings. The headings in this Agreement are for reference only and shall not
affect the interpretation of this Agreement.
22.9 Entire Agreement. This Agreement, together with all Schedules, Exhibits and
Statements of Work and any other documents incorporated herein by reference,
constitutes the sole and entire agreement of the parties to this Agreement with respect to
the subject matter of this Agreement and supersedes all prior and contemporaneous
understandings, agreements, representations and warranties, both written and oral, with
respect to such subject matter. In the event of any inconsistency between the statements
made in the body of this Agreement, the Schedules, Exhibits, Statements of Work and any
other document, the following order of precedence governs: [(a) first, this Agreement,
excluding its Exhibits, Schedules and Statements of Work; (b) second, the Exhibits and
Schedules to this Agreement as of the Effective Date; (c) third, any Statement of Work
executed after the Effective Date; [and] (d) fourth, any other documents incorporated
herein by reference.]
22.10
Assignment. Developer shall not assign or otherwise transfer any of its
rights, or delegate or otherwise transfer any of its obligations or performance, under this
Agreement, in each case whether voluntarily, involuntarily, by operation of law or
otherwise, without Customer's prior written consent[, which consent Customer [shall not
unreasonably withhold or delay/may give or withhold in its sole discretion]]. [For
purposes of the preceding sentence, and without limiting its generality, any merger,
consolidation or reorganization involving Developer (regardless of whether Developer is
a surviving or disappearing entity) will be deemed to be a transfer of rights, obligations or
performance under this Agreement for which Customer's prior written consent is
required.] No delegation or other transfer will relieve Developer of any of its obligations
or performance under this Agreement. Any purported assignment, delegation or transfer
in violation of this Section 22.10 is void. Customer may freely assign or otherwise
transfer all or any of its rights, or delegate or otherwise transfer all or any of its
obligations or performance, under this Agreement without Developer's consent. This
Agreement is binding upon and inure to the benefit of the parties hereto and their
respective permitted successors and assigns.
22.11
No Third-Party Beneficiaries. This Agreement is for the sole benefit of the
parties hereto and their respective successors and permitted assigns and nothing herein,

42

express or implied, is intended to or shall confer on any other person or entity any legal
or equitable right, benefit or remedy of any nature whatsoever under or by reason of this
Agreement.
22.12
Amendment and Modification; Waiver. No amendment to or modification
of [or rescission, termination or discharge of] this Agreement is effective unless it is in
writing[, identified as an amendment to [or rescission, termination or discharge of] this
Agreement] and signed by [an authorized representative of] both parties. No waiver by
any party of any of the provisions hereof shall be effective unless explicitly set forth in
writing and signed by the party so waiving. Except as otherwise set forth in this
Agreement, no failure to exercise, or delay in exercising, any right, remedy, power or
privilege arising from this Agreement shall operate or be construed as a waiver thereof;
nor shall any single or partial exercise of any right, remedy, power or privilege hereunder
preclude any other or further exercise thereof or the exercise of any other right, remedy,
power or privilege.
22.13
Severability. If any term or provision of this Agreement is invalid, illegal
or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall
not affect any other term or provision of this Agreement or invalidate or render
unenforceable such term or provision in any other jurisdiction. Upon such determination
that any term or other provision is invalid, illegal or unenforceable, the parties hereto
shall negotiate in good faith to modify this Agreement so as to effect the original intent of
the parties as closely as possible in a mutually acceptable manner in order that the
transactions contemplated hereby be consummated as originally contemplated to the
greatest extent possible.
22.14

Governing Law; Submission to Jurisdiction.

(a) This Agreement and all related documents[, and all matters arising out of or
relating to this Agreement,] are governed by, and construed in accordance with, the laws
of the State of [STATE], United States of America [(including [APPLICABLE STATE
CHOICE OF LAW STATUTE(S)])] [, without regard to the conflict of laws provisions
thereof to the extent such principles or rules would require or permit the application of
the laws of any jurisdiction other than those of the State of [STATE]]. [Neither the United
Nations Convention on the International Sale of Goods nor the Uniform Computer
Information Transactions Act shall have any application to this Agreement.]
(b) Any legal suit, action or proceeding arising out of [or related to] this
Agreement or the licenses granted hereunder [shall] be instituted [exclusively] in the
federal courts of the United States or the courts of the State of [STATE] in each case
located in the city of [CITY] and County of [COUNTY], and each party irrevocably
submits to the [exclusive] jurisdiction of such courts in any such suit, action or
proceeding. Service of process, summons, notice or other document by mail to such

43

party's address set forth herein shall be effective service of process for any suit, action or
other proceeding brought in any such court.
22.15
[Waiver of Jury Trial. Each party irrevocably and unconditionally waives
any right it may have to a trial by jury in respect of any legal action arising out of or
relating to this Agreement or the transactions contemplated hereby.]
22.16
Equitable Relief. Each party acknowledges that a breach by a party of
Section 15 (Intellectual Property Rights; Ownership) or Section 21 (Confidentiality) may
cause the non-breaching party immediate and irreparable harm, for which an award of
damages would not be adequate compensation and agrees that, in the event of such
breach or threatened breach, the non-breaching party will be entitled to equitable relief,
including in the form of orders for preliminary or permanent injunction, specific
performance and any other relief that may be available from any court. Such remedies
shall not be deemed to be exclusive but shall be in addition to all other remedies available
under this Agreement, at law or in equity, subject to any express exclusions or limitations
in this Agreement to the contrary.
22.17
[Attorneys' Fees. In the event that any action, suit, or other legal or
administrative proceeding is instituted or commenced by either party hereto against the
other party arising out of [or related to] this Agreement, the prevailing party shall be
entitled to recover its [reasonable/actual] attorneys' fees and court costs from the nonprevailing party.]
22.18
Counterparts. This Agreement may be executed in counterparts, each of
which shall be deemed an original, but all of which together shall be deemed to be one
and the same agreement. A signed copy of this Agreement delivered by facsimile[, e-mail
or other means of electronic transmission (to which a signed PDF copy is attached)] shall
be deemed to have the same legal effect as delivery of an original signed copy of this
Agreement.

[SIGNATURE PAGE FOLLOWS]

44

IN WITNESS WHEREOF, the parties hereto have executed this Agreement as of the
date first above written.
[DEVELOPER NAME]
By_____________________
Name:
Title:
[CUSTOMER NAME]
By_____________________
Name:
Title:

45

SCHEDULE A
[RELATIONSHIP MANAGERS]

46

SCHEDULE B
[BUSINESS REQUIREMENTS SPECIFICATION/INITIAL STATEMENT OF
WORK]

47

[SCHEDULE C
[APPROVED THIRD-PARTY MATERIALS AND APPROVED OPEN-SOURCE
COMPONENTS]]

48

SCHEDULE [D]
DOCUMENTATION CRITERIA

49

SCHEDULE [E]
DELIVERY, TESTING AND ACCEPTANCE CRITERIA

50

SCHEDULE [F]
TRAINING

51

SCHEDULE [G]
MAINTENANCE AND SUPPORT

52

SCHEDULE [H]
PRICING SCHEDULE, REIMBURSABLE EXPENSES AND INVOICING

53

SCHEDULE [I]
DISPUTE RESOLUTION PROCEDURE

54

[EXHIBIT 1
[CUSTOMER'S RFP AND DEVELOPER'S PROPOSAL]]

55

EXHIBIT [2]
[FORM OF STATEMENT OF WORK]

56

EXHIBIT [3]
[FORM OF CONFIDENTIALITY AND PROPRIETARY RIGHTS AGREEMENT]

57

EXHIBIT [4]
[[FORM OF] SOURCE CODE ESCROW AGREEMENT/SOURCE CODE
ESCROW REQUIREMENTS]

58

EXHIBIT [5]
[CUSTOMER EXPENSE REIMBURSEMENT AND TRAVEL POLICIES]

59