Useful Japanese Expressions

GENERAL
Good Morning

Ohayou Gozaimasu

Good Afternoon

Konichiwa

Good Evening

Konbanwa

Job well done (to your coworkers)

Otsukaresama desu

Excuse me (when enter/exit office)

Shitsurei shimasu

Thank you

Arigatou Gozaimasu

Welcome

Irashaimase

Im sorry / Excuse me

Sumimasen

I am terribly sorry.

Moushi wake gozaimasu.

After you (to let others go first)

Osaki ni douzo.

Are you alright?

Daijoubu desuka?

Please be careful.

Okiotsuke te kudasai.

Danger!

Abunai !

Dont do that.

Dame desuyo.

Asking and Keeping Customers Waiting

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

When you have trouble understanding customers

Gomen nasai

Im sorry I dont understand

Gomen nasai , chotto wakarimasen

Sorry, could you say that one more time please ?

Sumimasen ga, mou ichido onegaishimasu.

Please speak more slowly.

Mou sukoshi yukkuri hanashite kudasai.

Accepting Payment and Giving Change

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

LIFT
Good Morning

Ohayou Gozaimasu

Good Afternoon

Konichiwa

Good Evening

Konbanwa

Please show me your lift pass.

Lifuto ken o misete kudasai.

Wait please

Chotto matte kudasai

Please wait here.

Koko de omachi kudasai.

Please watch your step.

Ashimoto ni okiotsuke kudasai.

Please look behind when you sit down on the lift.

Ushiro o kakunin shite suwatte kudasai.

Please lower the safety bar.

Anzen baaru o oroshite kudasai.

Are you alright?

Daijoubu desuka?

Please be careful.

Okiotsuke kudasai.

Danger!

Abunai !

Dont do that.

Dame desuyo.

RESTAURANT
Welcome

Irashaimase

Mr/Mrs XX , XX people please

XX samaXX mei sama onegai shimasu.

(entrance staff says to hall staff to pass on customers)

Mr/Mrs XX , XX people, I will show you to your table XX samaXX mei sama goannai itashimasu.
(hall staff says after receiving customer)

Before dining, I would like to briefly explain.

Oshokuji no mae ni, kantan ni gosetsumei sasete

itadakimasu.
Today we have a buffet

Oshokuji wa baikin ni narimasu node

Please feel free to serve yourself.

Achira kara go jiyuu ni otori kudasai.

This is the alcohol and juice menu.

Kochira ga arukouru, juusu no menyu de gozaimasu.

When you decide, please feel free to call me.

Okimari ni narimashitara, oyobi kudasai.

If you would like to order, I will take it now.

Gochuumon ga gozaimashitara, o ukagai itashimasu.

Would you like something to drink?

Onomi mono wa nanika ikaga desuka?

Right away (I understand - after taking order)

Kashikomarimashita.

Please wait a moment.

Sho sho omachi kudasai.

Sorry to keep you waiting.

Omatase itashimashita.

Please wait here.

Koko de omachi kudasai.

Your bill comes to XXyen.

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

Thank you for using our restaurant today.

Honjitsu wa go riyou itadaki arigatou gozaimasu.

Im sorry / Excuse me

Sumimasen

I am terribly sorry.

Moushi wake gozaimasen.

After you (to let others go first)

Osaki ni douzo.

TICKET SALES
What kind of ticket would you like?

Lifuto ken no shurui wa dou saremasuka?

What kind of ticket.voucher do you have?

Waribiki ken wa omochi desuka?

Morning / Afternoon / Evening / No. of times ticket

Gozen / Gogo / Naitaa / Kaisuu ken.

Your bill comes to XXyen.

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

GIFT SHOP
Welcome

Irashaimase

I recommend XX

XX ga osusume desu.

Customer, are you looking for something?

Okyaku sama, nanika osagashi desuka?

Customer, what would you like?

Okyaku sama, nanika ikaga desuka?

How does it fit?

Dou desuka?

Is it too small?

Chiisai desuka?

Is it too big?

Ookii desuka?

Your bill comes to XXyen.

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

SKI RENTAL
Welcome

Irashaimase

What size is your foot?

Ashi wa nan senchi desuka?

How tall are you?

Se wa nan senchi desuka?

I recommend XXcm ski/board.

XX senchi no ita ga osusume desu.

How does it fit?

Dou desuka?

I will adjust it.

Chousetsu shimasu.

Is it too small?

Chiisai desuka?

Is it too big?

Ookii desuka?

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

Your bill comes to XXyen.

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

SKI INSTRUCTOR / SKI PATROL

Yukkuri subette kudasai.

Please watch me.

Watashi o mite kudasai.

Please copy me.

Watashi o mane shite kudasai.

Please follow me

Watashi ni tsuite kite kudasai.

Are you alright?

Daijoubu desuka?

Please be careful.

Okiotsuke kudasai.

Danger!

Abunai !

Dont do that.

Dame desuyo.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

SLOPE CONCIERGE
Customer, are you looking for something?

Okyaku sama, nanika osagashi desuka?

XX is over there (pointing out location)

XX wa achira ni arimasu.

I recommend XX.

XX ga osusume desu.

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Are you alright?

Daijoubu desuka?

Please be careful.

Okiotsuke kudasai.

Danger!

Abunai !

Dont do that.

Dame desuyo.

BELLHOP
Welcome

Irashaimase

I will take your luggage

Nimotsu o omochi shimasu.

Please proceed to the Hotel Front Desk

Furonto made douzo.

I will show you to your room

Heya made go annai itashimasu.

Your room number is XX

Okyakusama no oheya wa XX gou shitu desu.

Your room is on the XX floor

Okyakusama no oheya wa XX kai ni narimasu.

The XX is on the YY floor

XX wa YY kai ni narimasu.

Where shall I put your luggage?

Onimotsu wa dochira ni okimashoka?

The phone number for room service is XX

Ruumu saabisu wa XX ban ni narimasu.

Please take your time (enjoy your stay)

Go yukkuri douzo.

Excuse me (when enter/exit customers room)

Shitsurei itashimasu

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

HOTEL FRONT / INFORMATION

Irashaimase

Are you checking in?

Chekku in de gozaimasuka?

Do you have a reservation?

Okyakusama wa yoyaku ga gozaimasuka?

Please fill out this card.

Kochira no kaado o gokinyuu itadakemasuka

Here is your room key.

Heya no kagi wa kochira ni narimasu.

Your room number is XX

Okyakusama wa XX gou shitu ni narimasu.

Your room is on the XX floor

Okyakusama no heya wa XX kai ni narimasu.

The XX is on the YY floor

XX wa YY kai ni narimasu.

The elevators are over there.

Elebeeta wa achira ni narimasu.

Please follow the bellhop.

Kakari no mono ga oheya made goannai itashimasu.

Sorry to keep you waiting.

Omatase itashimashita.

Please wait a moment.

Sho sho omachi kudasai.

Please wait here.

Koko de omachi kudasai.

Next please

Tsugi douzo.

Greeting and Checking out Customers

Chekku auto de gozaimasuka?

Your bill comes to XXyen.

Okaikei wa XXen ni narimasu.

I am receiving XXyen (taking money)

XXen o azukari itashimasu.

I am receiving exactly XXyen (at register).

XXen chodo o azukari itashimasu

Your change is XXyen (when giving change).

XXen no okaeshi desu.

Please sign here.

Kochira ni sain o onegaishimasu.

Please come again.

Mata okoshi kudasai mase.

Please be careful going home.

Okiotsuke kaeri kudasai.

Helping with Information

Okyaku sama, nanika osagashi desuka?

I recommend XX

XX ga osusume desu.

The XX is on the YY floor

XX wa YY kai ni narimasu.

Here is some information about XX

XX no panfuretto wa kochira ni narimasu.