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Sena Process

The document outlines the single-entry approach conciliation-mediation process prior to compulsory arbitration at the Frontline Service of the Department of Labor and Employment in the Philippines. It details the 6 step procedure which involves interviewing parties, assigning a conciliator-mediator, conducting mediation within 30 days, and allowing parties to file a complaint if not settled. The process aims to assist employees and employers in resolving conflicts through conciliation before compulsory arbitration and provides these services at no cost to clients.

Uploaded by

Rei Villarta
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© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
327 views

Sena Process

The document outlines the single-entry approach conciliation-mediation process prior to compulsory arbitration at the Frontline Service of the Department of Labor and Employment in the Philippines. It details the 6 step procedure which involves interviewing parties, assigning a conciliator-mediator, conducting mediation within 30 days, and allowing parties to file a complaint if not settled. The process aims to assist employees and employers in resolving conflicts through conciliation before compulsory arbitration and provides these services at no cost to clients.

Uploaded by

Rei Villarta
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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Frontline Service:

SINGLE-ENTRY APPROACH (SENA) - CONCILIATION MEDIATION


PRIOR TO COMPULSORY ARBITRATION

Office Location:

SENA Unit and Complaint Unit

Clients/Customers: Any private worker/employee or employees who files a request for


assistance
Documentary Requirement: Duly accomplished Request for Assistance (RFA) Form in two (2)
copies
Fees:

None
STEP BY STEP PROCEDURE

Step

Procedure

Person
Involved/Responsible

Timeframe

Step 1

Interviews and evaluates the request, and Single-Entry Approach


assists the requesting party in accomplishing Desk Officer (SEADO)
the RFA Form

Within ten (10)


minutes per
requesting party

Step 2

Assigns a reference number in the duly SEnA Unit Head or


accomplished RFA Form, designates a Designated Assistant
Conciliator-Mediator and sets the date of the
initial conference

Within ten (10)


minutes per
requesting party

Step 2

Prepares the Notice of Conference. Have the SEnA


Administrative
copy of notice signed by the SEnA Unit Head Staff/SEnA Unit Head or
and received by the requesting party, while Designated Assistant
copy for the responding party/ies may be sent
by personal service, fax, or registered mail

Within ten (10)


minutes per
requesting party

Step 2

Encodes the RFAs received with all the SEnA


required reporting indicators and delivers the Staff
copy of the RFA and Notice of Conference to
the designated Conciliator-Mediator

Administrative

Within ten (10)


minutes per
requesting party

Step 2

Conducts conciliation-mediation and reports SEnA


the result to the SEnA Unit Head on the Mediator
required reporting period

Conciliator-

Within thirty (30)


days from initial
conference

Step 2

If pre-terminated, records the date


and cause of pre-termination;
If settled, prepares the Agreement of
the parties using SEnA Form signed
by both parties and/or Quitclaim and
Release signed by the requesting
party and attests the same;
If not settled, informs the requesting
party/ies of the option to file the
appropriate complaint before the
office having jurisdiction over such
complaint.

Collects and consolidates the report of the SEnA Unit Head or


Conciliators-Mediators and submits the Designated Assistant
required reports to the Research, Information
and Publication Division

Frontline Service: FILING OF COMPLAINT


Office/Location:

Complaint Unit, Ground Floor, PPSTA Bldg.

Clients/Customers: Any aggrieved private worker/employee or employer


Documentary Requirement: Duly accomplished Complaint Form in six (6) copies
Fees:

None

STEP BY STEP PROCEDURE

Step

Procedure

Person
Involved/Responsible

Step 1

Receives referral from the


SEADO/s and/or other offices of
the Department of Labor and
Employment

Complaint Officer/s

Step 2

Issues Complaint Form to the


complaining party

Complaint Officer/s

Step 3

Complaining party fills out the


complaint form with the
assistance of the Complaint
Officer

Complainant and
Complaint Officer

Step 4

Validates the data in the


Complaint Form

Complaint Officer

Step 5

Raffles the case and


Complaint Officer
automatically assigns a case
number through electronic raffling
to a Labor Arbiter

Timeframe

Fifteen (15)
minutes
per complainant

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