SonicWALL Mobile Connect

Mobile Connect
for Android 2.0
User Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your system.
CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are
not followed.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2013 Dell SonicWALL Inc.

Trademarks: SonicWALL, Aventail, SonicWALL Mobile Connect, and all other
SonicWALL product and service names and slogans are trademarks of Dell SonicWALL Inc.
2013 04

P/N 232-001394-00

Rev. D

Table of Contents
How Mobile Connect Works . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Android Product Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Dell SonicWALL Appliance Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Required Network Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Installing Mobile Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Using Mobile Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Creating a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Connecting to the Mobile Connect Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Configuring Mobile Connect Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
URL Control Syntax and Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Callback URL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Bookmarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Monitoring Mobile Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Mobile Connect Widget . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Troubleshooting Mobile Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Table of Contents | 3

4 | SonicWALL Mobile Connect for Android User Guide

Using Mobile Connect for Android

SonicWALL Mobile Connect for AndroidTM is an app that enables Android handheld devices to
establish secure, mobile connections to private networks protected by Dell SonicWALL security
appliances.

How Mobile Connect Works

Modern business practices increasingly require that users be able to access any network
resource (files, internal websites, etc.), anytime, anywhere. At the same time, ensuring the
security of these resources is a constant struggle. While most users are aware that they must
take care to protect computers from network security risks, this security awareness does not
always extend to mobile devices. And yet, mobile devices are increasingly subject to security
attacks. Furthermore, mobile devices often use insecure, untrusted, public wi-fi hotspots to
connect to the Internet. It is therefore a challenge to provide secure, mobile access while still
guarding against the inherent security risks of using mobile devices.
The SonicWALL Mobile Connect app for Android handheld devices provides secure, mobile
access to sensitive network resources. Mobile Connect establishes a Secure Socket Layer
Virtual Private Network (SSL VPN) connection to private networks that are protected by Dell
SonicWALL security appliances. All traffic to and from the private network is securely
transmitted over the SSL VPN tunnel.
To get started with SonicWALL Mobile Connect:
1.

Install SonicWALL Mobile Connect from the Play Store.

2.

Enter connection information (server name, username, password, etc.).

3.

Initiate a connection to the network.

4.

Mobile Connect establishes a SSL VPN tunnel to the Dell SonicWALL security appliance.

5.

You can now access resources on the private network. All traffic to and from the private
network is securely transmitted over the SSL VPN tunnel.

Prerequisites
The following sections describe prerequisites for SonicWALL Mobile Connect:

Android Product Support on page 6

Dell SonicWALL Appliance Support on page 6
Required Network Information on page 6

How Mobile Connect Works | 5

Android Product Support

SonicWALL Mobile Connect requires the Android 4.0 or newer platform and a cellular or WiFi
connection.
SonicWALL Mobile Connect has been verified to run on the following Android devices running
the official Android 4.0 platform:

Samsung Nexus S

ASUS Nexus 7

Samsung Nexus 10

ASUS Eee Pad

Samsung Galaxy S2

LG Nexus 4

Samsung Galaxy S3

Motorola Xoom Tablet

Samsung Galaxy Tab

Note Although Mobile Connect is designed to work with all Android devices running the 4.0 or
newer platform, only the above platforms have been tested and verified to run Mobile
Connect. Custom ROMs are not officially supported.

Dell SonicWALL Appliance Support

SonicWALL Mobile Connect is a free app, but requires a concurrent user license on one of the
following Dell SonicWALL solutions in order to function properly:

Dell SonicWALL firewall appliances including the TZ, NSA, E-Class NSA running SonicOS
5.8.1.0 or higher
Dell SonicWALL SRA appliances running 5.5 or higher
Dell SonicWALL Aventail E-Class SRA appliances running 10.5.4 or higher

Required Network Information

In order to use SonicWALL Mobile Connect, you will need the following information from your
network administrator or IT support:

Server name or address This is either the IP address or URL of the SSL VPN server that
you will connect to.
Username and password Typically, you will be required to enter your username and
password, although some connections may not require this.
Domain name The domain name of the SSL VPN server. Mobile Connect may be able to
automatically determine this when it first contacts the server, or there may be multiple
domains that can be selected.

Installing Mobile Connect

SonicWALL Mobile Connect is installed through the Play Store.
1.

On your Android devices web browser, go to the SonicWALL Mobile Connect page on the
Play Store:
https://play.google.com/store/apps/details?id=com.sonicwall.mobileconnect

6 | SonicWALL Mobile Connect for Android User Guide

2.

Click the Install button under SonicWALL Mobile Connect. The app will install on your
device. When installation is complete, the SonicWALL Mobile Connect icon will appear on
your device.

If you encounter an error when attempting to download SonicWALL Mobile Connect, please see
the Play Store Help Center, where you can find troubleshooting procedures and instructions on
how to report the issue using your Google account:
http://support.google.com/googleplay/?hl=en

Using Mobile Connect

The following sections describe how to use Mobile Connect:

Creating a Connection on page 7

Connecting to the Mobile Connect Server on page 12
Configuring Mobile Connect Settings on page 16

Creating a Connection
The process of creating a Mobile Connect connection is slightly different depending on which
type of Dell SonicWALL appliance you are connecting to. The following sections describe how
to create a connection:

Creating a Connection to Dell SonicWALL Firewall and SRA Appliances on page 8

Creating a Connection to Dell SonicWALL E-Class SRA Appliances on page 10

Using Mobile Connect | 7

Creating a Connection to Dell SonicWALL Firewall and SRA Appliances

1.

Launch SonicWALL Mobile Connect. You will be presented with the screen to begin your
first connection. Tap Add connection.
Name: Enter a descriptive name for the connection.
Server: Enter the URL or IP address of the server.

2.

Tap Next. Mobile Connect will then attempt to contact the Dell SonicWALL appliance.
If the attempt fails, a warning message will display, asking if you want to save the
connection. Verify that the server address or URL is spelled correctly, and then tap Save.

8 | SonicWALL Mobile Connect for Android User Guide

3.

If Mobile Connect successfully contacts the server, you will be prompted to enter your
Username and Password (unless the server does not require this information).

Note If the screenshots above do not match what is displayed on your device, you are connecting
to a Dell SonicWALL E-Class SRA appliance. Proceed to Creating a Connection to Dell
SonicWALL E-Class SRA Appliances on page 10, step 4.
4.

The Domain field is auto-populated with the default domain from the server. To select a
different domain, tap Domain to display a drop-down menu of the available options and tap
Save.

Using Mobile Connect | 9

Creating a Connection to Dell SonicWALL E-Class SRA Appliances

1.

Launch Mobile Connect. You will be presented with the screen to begin your first
connection. Tap Add connection.
Name: Enter a descriptive name for the connection.
Server: Enter the URL or IP address of the server.

2.

Tap Next. Mobile Connect will then attempt to contact the Dell SonicWALL appliance. If the
attempt fails, a warning message will display, asking if you want to save the connection.

3.

Before tapping Save, verify that the server address or URL is spelled correctly.

10 | SonicWALL Mobile Connect for Android User Guide

4.

If Mobile Connect successfully contacts the server, you will be prompted to select which
Login Group on the appliance you want to connect to. If you do not know which Login Group
to connect to, contact your network administrator.

Note If the screenshots above do not match what is displayed on your device, you are connecting
to a Dell SonicWALL firewall or SRA appliance. Proceed to Creating a Connection to Dell
SonicWALL Firewall and SRA Appliances on page 8, step 3.
5.

If the Login Group you connect to is not listed, select Other... to manually type in the group
name.

Using Mobile Connect | 11

6.

You will then be prompted to enter your Username and Password (unless the server does
not require this information).

7.

Tap OK.

Connecting to the Mobile Connect Server

After you save a new connection, the list of all configured connections displays.

12 | SonicWALL Mobile Connect for Android User Guide

To establish a Mobile Connect session, perform the following tasks:

1.

Tap the connection in the list that you want to initiate. The Connection Status page
displays. Tap Connect.

2.

The first time you initiate a connection, a warning message displays. Tap the I trust this
application checkbox, and then tap OK.

Using Mobile Connect | 13

3.

The first time you initiate a connection to a Dell SonicWALL E-Class SRA appliance, you
may be prompted to select and accept the certificate for Mobile Connect (if PKI
authentication is configured or End Point Control based on certificate is configured). To
accept, select the certificate and tap Allow.

4.

If your network administrator has given you a certificate to use with Mobile Connect, tap
Install.

Tip For information on how to install certificates on your Android device, see the instructions on

this Google Mobile support page:

http://support.google.com/android/bin/answer.py?hl=en&answer=1649774
5.

Enter your username and password if prompted (depending on whether the Dell
SonicWALL appliance you are connecting to allows for saving usernames and passwords).

14 | SonicWALL Mobile Connect for Android User Guide

When the connection is successfully established, the Status changes to Connected and
the Disconnect button replaces the Connect button.

Any bookmarks defined for the portal are displayed below the Disconnect button. Navigate
to a bookmarks destination.Bookmarks will only appear after a VPN connection is established
if the server is running firmware that supports Mobile Connect bookmarks and bookmarks have
been defined for that user. For the SRA appliances, the server must be running version 7.0 or
higher. UTM firmware will add support in a future firmware release.
6.

Press the Home button to return to your devices home screen. You can now navigate to
other apps to access your Intranet network. The status bar will display a VPN icon
to
indicate that the session is still connected.

If the VPN connection is interrupted, the VPN icon will disappear and you will no longer be
able to access the Intranet network. This can happen if your devices connection transitions
from wi-fi to 3G or to another network type.
Return to Mobile Connect to reestablish the connection. Optionally, you can configure the
Automatic Reconnect option on the Settings tab to have Mobile Connect automatically
attempt to reestablish interrupted connections.

Using Mobile Connect | 15

Configuring Mobile Connect Settings

SonicWALL Mobile Connect provides several settings for connection and logging options. The
Settings tab also provides Support information, which includes a User Guide and device,
connection, and server information.

The following options are controlled from the Settings tab:

Connect on Launch - Sets Mobile Connect to automatically initiate a connection to the

last-used profile when it is launched.
Automatic Reconnect - Sets Mobile Connect to automatically attempt to reconnect if the
connection is lost. The SSL VPN connection can be disrupted when your devices
connection transitions to a different network type (for example, from wi-fi to 3G). This
setting lets applications rely on a sustained VPN connection. There is no limit on the
amount of time it takes to reconnect.
URL Control - Allows other mobile applications to pass action requests using special URLs to
Mobile Connect. These action requests can create VPN connection entries and connect or
disconnect VPN connections. For example, another application can launch Mobile Connect,
access internal resources as needed, and then disconnect by using the mobileconnect:// or
sonicwallmobileconnect:// URL scheme. Some common examples of URL Control are:
Add profile: mobileconnect://addprofile[/
]?name=ConnectionName&server=ServerAddress[&Parameter1=Value&Parameter2
=Value...]
Connect: mobileconnect://connect[/
]?[name=ConnectionName|server=ServerAddress][&Parameter1=Value&Parameter2
=Value...]
Disconnect: mobileconnect://disconnect[/]
Additional information about URL Control is provided in URL Control Syntax and
Parameters on page 18.

Debug Logging - Enables full debug log messages of Mobile Connect activity. Leave this
setting disabled unless instructed to enable it by Dell SonicWALL Support staff.

16 | SonicWALL Mobile Connect for Android User Guide

Bookmarks - Displays centrally configured shortcuts (called bookmarks) to VPN resources

like URLs, Outlook Web Access, and Android applications. These bookmarks, which are
displayed on the main Connection tab when the VPN is connected, provide one-touch
access to frequently used applications.
If using a SRA appliance, pulling down the Connection screen and releasing it refreshes
the bookmarks. Mobile Connect supports Remote Desktop options like screen size and
enable/disable audio as long as both the server bookmark and third party application
support the option.
Note Bookmarks are supported on SRA appliances only when running 7.0 or higher and

not supported on UTM appliances running SonicOS.

Additional information about bookmarks is provided in Bookmarks.
The Support section of the Settings tab provides the following support information:

User Guide - Displays the SonicWALL Mobile Connect User Guide.

Device Information - Displays information about the device, wi-fi connection, Cellular
connection, and DNS servers.
Email Logs - Creates an email to send the Mobile Connect log to Dell SonicWALL Support
staff. Tap Send to send the email.

E-Class SRA Settings

Connections to Dell SonicWALL E-Class SRA appliances have an additional option that is
available on the Edit Connection window. To view this option, go to the Connection tab and
tap and hold on the Connection line to bring up the Edit Connection window.

The Forget Selections button is displayed below the connection information. Mobile Connect
remembers the Login Group that you specified when configuring the connection. To change to
a different Login Group, tap Forget Selections. The next time you connect to the server, you
will be prompted to select a new Login Group.

Using Mobile Connect | 17

Note If this option is not displayed, then you are connecting to either a Dell SonicWALL firewall
or SRA appliance.

URL Control Syntax and Parameters

This section provides the full set of URL parameters for the URL Control feature. URL Control
currently supports the addprofile, connect, and disconnect commands. Callback URLs are also
supported.

Add Profile Command

The addprofile command requires either the name or server parameter, and accommodates
both. All other parameters are optional. When the URL is opened in Mobile Connect, all of the
parameters included in the URL are saved in the connection entry associated with that name
and server.
Syntax:

mobileconnect://addprofile[/]?name=ConnectionName&server=ServerAddress
[&Parameter1=Value&Parameter2=Value...]
Following are examples of the addprofile command:
mobileconnect://addprofile/?name=Example&server=vpn.example.com
sonicwallmobileconnect://addprofile/?name=Example&server=vpn.example.com
mobileconnect://addprofile?name=Example%202&server=vpn.example.com
mobileconnect://addprofile?name=vpn.example.com
mobileconnect://addprofile?server=vpn2.example.com
mobileconnect://addprofile?name=SRA%20Connection&server=sslvpn.example.com&
username=test&password=password&domain=LocalDomain&connect=1
mobileconnect://addprofile?name=EX%20Connection&server=workplace.example.com&
username=test&password=password&realm=Corp&connect=1

Note All appropriate characters in values of parameters used in URLs are required to be URL
encoded. For instance, to match a space, enter %20.
Add Profile Command Parameters
Command
Parameter

Description

name

The unique name of the VPN connection entry that will be created and appear in
the Mobile Connect Connections list. Mobile Connect accepts the name only if it is
unique. Letters are case sensitive.

server

The domain name or IP address of the Dell SonicWall appliance in which you wish
to connect. For example: vpn.example.com

username

Optional: The username used in the VPN connection.

password

Optional: The password used in the VPN connection.

18 | SonicWALL Mobile Connect for Android User Guide

Command
Parameter

Description

realm

Optional: The realm used in the VPN connection profile. Applies to EX series
connections only.

domain

Optional: The domain used in the VPN connection profile. Applies to SRA and
UTM connections only.

sessionid

Optional: The session ID or Team ID used for authentication.

connect

Optional: If presented and the value is non-null, the connection will be initiated if
the profile was successfully added.

callbackurl

Optional: The callback URL is be opened by Mobile Connect after the add profile
command has been processed. See Add Profile Command on page 18 for full
details of the callback URL syntax and options.

Connect Command
The connect command is used to easily establish VPN connections. Connection information can
be embedded in the URLs and they can be provided to users for easy setup and configuration.
In addition, a callback URL can be provided that Mobile Connect will open after the connection
attempt is completed, making it possible for other applications to initiate VPN connections in a
seamless manner.
Syntax:
mobileconnect://connect[/]?[name=ConnectionName|server=ServerAddress]
[&Parameter1=Value&Parameter2=Value...]
Following are examples of the mobileconnect command:
mobileconnect://connect/?name=Example
sonicwallmobileconnect://connect/?name=Example
mobileconnect://connect?name=Example
mobileconnect://connect?server=vpn.example.com
mobileconnect://connect?name=Example%202&server=vpn.example.com
mobileconnect://
connect?name=SRA%20Connection&server=sslvpn.example.com&username=test
&password=password&domain=LocalDomain
mobileconnect://connect?name=EX%20Connection&server=
workplace.example.com&username=test&password=password&realm=Corp

Using Mobile Connect | 19

Connect Command Parameters

Command Parameter

Description

name

The unique name of the VPN connection entry that will be created and
appear in the Mobile Connect Connections list. Mobile Connect accepts
the name only if it is unique. Letters are case sensitive.

server

The domain name or IP address of the Dell SonicWall appliance in which

you wish to connect. For example: vpn.example.com

username

Optional: The username used in the VPN connection.

password

Optional: The password used in the VPN connection.

realm

Optional: The realm used in the VPN connection profile. Applies to EX

series connections only.

domain

Optional: The domain used in the VPN connection profile. Applies to SRA
and UTM connections only.

sessionid

Optional: The session ID or Team ID used for authentication.

connect

Optional: If presented and the value is non-null, the connection will be initiated if the profile was successfully added.

callbackurl

Optional: The callback URL is be opened by Mobile Connect after the

connect command has been processed. See Connect Command on
page 19 for full details of the callback URL syntax and options.

Disconnect Command
The disconnect command is used to disconnect an active connection. In addition, a callback
URL can be provided that Mobile Connect will open after the connection is disconnected, which
makes it possible to return to the calling app. If there is no active VPN connection, the command
is ignored.
Syntax:
mobileconnect://disconnect[/]
mobileconnect://disconnect[/]?[callbackurl=<callbackurl>]
Following are examples of the disconnect command:
mobileconnect://disconnect
mobileconnect://disconnect/
sonicwallmobileconnect://disconnect
mobileconnect://
disconnect?callbackurl=customapp%3A%2F%2Fhost%3Fstatus%3D%24STATUS%24%
26login_group%3D%24LOGIN_GROUP%26error_code%3D%24ERROR_CODE%24
sonicwallmobileconnect://
disconnect?callbackurl=customapp%3A%2F%2Fhost%3Fstatus%3D%24STATUS%24%
26login_group%3D%24LOGIN_GROUP%26error_code%3D%24ERROR_CODE%24

20 | SonicWALL Mobile Connect for Android User Guide

Disconnect Command Parameters

Command Parameter

Description

callbackurl

Optional: The callback URL is opened by Mobile Connect after the

disconnect command has been processed. See Disconnect Command
on page 20 for full details of the callback URL syntax and options.

Callback URL
While invoking Mobile Connect using a URL, a third party application can include a callback
URL that is called by Mobile Connect once it completes the requested action. The callback URL
value may also contain special tokens that will be evaluated and dynamically replaced by
Mobile Connect to provide additional status and connection information back to the app that is
opened by the callback URL. Tokens are evaluated in place, in the same order in which the
tokens were specified.
To ensure that it functions properly, the base callback URL format should be RFC 1808
compliant and should be able to be launched independently of Mobile Connect. For example it
should launch through a web page or iOS web clip.
URL: <scheme>://<net_loc>/<path>;<params>?<query>#<fragment>

Note The value of callbackurl must also be properly URL encoded to ensure that Mobile Connect
can process the callback URL correctly.
Dynamic Tokens Supported by the Callback URL
Dynamic Token

Description

$ERROR_MESSAGE$$

The string value of the error message from the failed connection attempt.

$LOGIN_GROUP$

The string value of the authentication login group or realm.

Applies to EX series connections only.

$COMMUNITY$

The string value of authentication community. Applies to EX

series connections only.

$ZONE$

The string value of EPC zone. Applies to EX series connections only.

$TUNNEL_IP$

The string value of the Mobile Connect IPv4 client address.

$TUNNEL_MODE$

One of split, split-nonlocal, redirectall, or redirectall-nonlocal

depending on the tunnel mode. Applies to SRA and UTM connections only.

$ESP_ENABLED

Yes, or no depending on if ESP is enabled. Applies to SRA

and UTM connections only.

Note Any number of tokens from the table above can be specified.

Using Mobile Connect | 21

Following are examples using the callback URL:

Callback URL
customapp://host?status=$STATUS$&login_group=$LOGIN_GROUP&
error_code=$ERROR_CODE$
Full URL with URL Encoded Callback URL Value
mobileconnect://connect?sessionid=<teamid>&callbackurl=customapp%3A%2F%
2Fhost%3Fstatus%3D%24STATUS%24%26login_group%3D%24LOGIN_GROUP%
26error_code%3D%24ERROR_CODE%24
Callback URL
myapp://callback?status=$STATUS$&login_group=$LOGIN_GROUP&
error_code=$ERROR_CODE$
Full URL with URL Encoded Callback URL Value
mobileconnect://connect?sessionid=<teamid>&callbackurl= myapp%3A%2F%
2Fcallback%3Fstatus%3D%24STATUS%24%26login_group%3D%24LOGIN_GROUP%
26error_code%3D%24ERROR_CODE%24

Bookmarks
When there are more than five bookmarks, the bookmarks are replaced by a Filter screen that
groups bookmarks by type. Select the type of bookmarks to display or select All Bookmarks
to display all bookmarks. Note that for the SRA appliances, the server must be running version 7.0
or higher.

22 | SonicWALL Mobile Connect for Android User Guide

Selecting a bookmark for an app that is not installed will prompt you to install the app. Apps
referenced by bookmarks also can be installed at any time using the Settings > Bookmarks tab.
In addition to installing apps for bookmarks, the Settings > Bookmarks tabs is also used to
select and install apps for bookmarks that support multiple third party apps. For example, you
might select Safari or Google Chrome for a Web bookmark.

Mobile Connect supports the following types of bookmarks and associated apps.
Desktop Bookmarks:
Portal name: Terminal Services (RDP ActiveX), Terminal Services (RDP Java) Internal type:
RDP5ActiveX, RDP5Java
RDP bookmark types attempt to launch with the associated RDP application, as configured in
the Settings tab.
Android Version
Wyse PocketCloud Pro

1.2.287

2X Client RDP/Remote Desktop

10.5.1298

Remote RDP Lite

3.9

Remote RDP

3.9

Remote RDP Enterprise

3.9

Additional details such as screen resolution should be provided to the client. However, support
for passing such parameters will vary based on the application. For example:
Wyse PocketCloud Pro does not support the connect to console option
Portal name: Virtual Network Computing (VNC)
Internal type: VNC

VNC bookmark types attempt to launch with the associated VNC application as configured in
the Settings tab.
Android Version
Wyse PocketCloud Pro

1.2.287

android-vnc-viewer

0.5.0

Remoter VNC

Additional details such as screen resolution should be provided to the client. However, support
for passing such parameters varies based on the application.

Using Mobile Connect | 23

Portal name: Citrix Portal (Citrix)

Internal type: Citrix, Citrix_https
Citrix bookmark types will attempt to launch with the associated Citrix application.
Android Version
Citrix Receiver

3.1.170

Additional details such as screen resolution should be provided to the client. However, support
for passing such parameters will very based on the application.
Web Bookmarks:
Portal name: Web (HTTP), Secure Web (HTTPS), External Web Site
Internal type: HTTP, HTTPS, URL, URL_https
These bookmarks will launch in an associated web browser and the provided Name or IP
Address (HostID) will be passed as the parameter to display in the browser.
Android Version
Any Browser

Yes

Safari

Google Chrome

18.0.1025123

Portal name: Mobile Connect

Internal type: MC
Mobile Connect bookmark type will rely fully on the OS to determine and launch the proper
application. The bookmark is expected to be properly configured for launch. The Mobile
Connect app will attempt to launch it as is. (for example, telnet://server)
Terminal Bookmarks:
Portal name: Telnet, Secure Shell Version 1 (SSHv1), Secure Shell Version 2 (SSHv2)
Internal type: Telnet, SSH, SSHv1
Android Version
ConnectBot

1.7.1

iSSH

ConnectBot notes: Proper formatting is required for ConnectBot SSH (server bookmark field
requires username@server).

24 | SonicWALL Mobile Connect for Android User Guide

Monitoring Mobile Connect

The Monitor tab displays additional details about the connection, statistics on traffic
transmitted, DNS information, and routes that have been installed.

The About tab of SonicWALL Mobile Connect displays the version number and legal text.

Monitoring Mobile Connect | 25

When a Mobile Connect session is active, the Android System Notifications area includes an
entry indicating that the VPN is connected.

Tapping on the SonicWALL Mobile Connect entry in the Android System Notifications area
displays a summary of statistics on the VPN session. The statistics page displays the server
name, duration of the session, and the amount of traffic that has been sent and received. Three
buttons are also provided on this screen:

Cancel Closes the statistics screen.

Disconnect Disconnects the Mobile Connect session.
Configure Launches the SonicWALL Mobile Connect app.

26 | SonicWALL Mobile Connect for Android User Guide

Mobile Connect Widget

When the SonicWALL Mobile Connect app is installed, a widget for Android is also created in
the widgets tab. It can then be dragged from the widgets tab to the home screen. This widget
is used as follows:

The widget shows the connection status (connected, disconnected, connecting, etc.)
Tap the icon to establish a tunnel when disconnected.
Tap the icon to disconnect the tunnel when connected.
Tap any other area of the widget to launch the Mobile Connect client.

Mobile Connect Widget | 27

Troubleshooting Mobile Connect

If you are unable to connect to the Dell SonicWALL server, perform the following steps to
troubleshoot the connection.
1.

Double check that you have entered the server name properly in the connection
configuration.

2.

Go to the web browser on your device and attempt to navigate to the SSL VPN appliance
web portal.

3.

If you are unable to load the web portal, the problem is with the Dell SonicWALL appliance.
Contact your network administrator if the problem persists.

4.

If the web portal loads successfully on the browser and you still cannot establish a Mobile
Connect connection, notify Dell SonicWALL Support, as follows:
a. On the Settings tab, enable the Debug Logging option.
b. Attempt a connection to the server again to ensure that full debugging messages are

logged for the attempt.

c. Then return to the Settings tab and tap the Email Logs button. An email will launch in

your mail client with the Mobile Connect log attached. Address the email to
[email protected]. Add any additional comments to the email and tap Send.
Dell SonicWALL Support staff will contact you after reviewing your case.

28 | SonicWALL Mobile Connect for Android User Guide