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Questionnaire For SCMIS2005

This document contains a questionnaire to investigate supply chain management, information systems, logistics, and related issues in Southeast Europe. The questionnaire contains questions in four parts: company profile, theme 1 on supply chain and logistics practices, theme 2 on ICT systems used to support SCM, and theme 3 on regional cooperation and policy. It aims to identify challenges, developments, and compare practices across Southeast European countries.

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nihara
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58 views

Questionnaire For SCMIS2005

This document contains a questionnaire to investigate supply chain management, information systems, logistics, and related issues in Southeast Europe. The questionnaire contains questions in four parts: company profile, theme 1 on supply chain and logistics practices, theme 2 on ICT systems used to support SCM, and theme 3 on regional cooperation and policy. It aims to identify challenges, developments, and compare practices across Southeast European countries.

Uploaded by

nihara
Copyright
© © All Rights Reserved
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Questionnaire for

SCMIS2005

Aim:
To investigate the current situation and future prospect of supply chain management and
information systems in South East Europe

Objectives:

To identify major challenges and developments for SCM, IS, logistics and their related
issues in South East Europe companies.
To understand the impact of policy making on SCM, IS and logistics planning and
implementation.
To make comparison for all of the above between the South East Europe countries.

Theme 1: Supply Chain Management and logistics practices and performance


Theme 2: ICT used to support SCM, logistics and production planning and control
Theme 3: Regional cooperation and policy making

Part 1 Company Profile


1. Name of
Company
2. Address
3. Country
4. Tel

6.
Website
9. Email:

5. Fax

7. Contact person:
8. Position in
company:
11. Sector
Types:

Manufacturing

Service

12. Industry:

Food

Automotive

No of
employees:

[______]

Turnover 2003 :

Both
Other (define) ___________________
[_________________]

Part 2 Theme 1
14.

How do you manage your supply chain?


1
2
3
4
5
6
7
8
9

Close partnership with suppliers


Close partnership with customers
JIT supply
e-procurement
EDI
Outsourcing
Subcontracting
3PL
Plan strategically

10

Supply Chain Benchmarking

11

Vertical integration

12

Few suppliers

13

Many suppliers

14

Holding safety stock

15

Use of external consultants

16

Other, please specify

Tick all that apply

15.

How successful do you think is your company in managing its supply chain
in general?
Not successful at
all

Not successful

Somewhat
successful

Successful

Very successful

16.Which of the following you think that your company needs to do in order to
manage its supply chain better?
Tick
all
that
apply.
Improve

Start
Implementing

Satisfied
already

Not
appropriate

Close partnership with suppliers


Close partnership with customers
JIT supply
e-procurement
EDI
Outsourcing
Subcontracting
3PL
Plan strategically
Supply Chain Benchmarking
Vertical integration
Few suppliers
Many suppliers
Holding safety stock
Use of external consultants
Other (specify)

17.

Does your company have a separate logistics department?


NO

YES

18.

Does your company have a clear logistics strategic plan?


NO

YES

Part 3 Theme 2
19.

What types of systems are currently in use in your company to support


Supply Chain Management?
[If none, please go to
Q22]
Custommade

Standard
package

Not in
use

Material Requirements Planning (MRP)


Manufacturing Resources Planning (MRPII)
Enterprise Resource Planning (ERP)
Warehouse Management System (WMS)
Supply Chain Management (SCM)
Customer Relationships Management (CRM)
Supplier Relationships Management (SRM)
Advanced Planning System (APS)
Just In Time (JIT)
Theory of Constraints (TOC)
E-commerce
E-business
Decision support / expert system
Radio Frequency Identification (RFID)
Electronic Data Interchange (EDI)
Bar coding
Other (specify)

20.

How much did you actually benefit from using these systems?
Not at all
(1)

Better quality of information


Better quantity of information
Flexibility
Reduced lead-time in production
Cost saving
Forecasting
Resource planning
Better operational efficiency
Reduced inventory level
More accurate costing
Increased coordination between
departments
Increased coordination with suppliers
Increased coordination with customers
Increased sales
Better quality of information
Better quantity of information
Flexibility

Little

Average

Greatly

A lot

(2)

(3)

(4)

(5)

Dont
know

21.

In what level your company is facing the problems below when using these
systems?
No
Little
problem at
problem
all
(1)

(2)

Some Significan Serious


problem t problem problem
(3)

(4)

Dont
know

(5)

Resistance to change from employees


Resources shortages e.g. no
maintenance
ande.g.
update
Skills
shortages
Computer illiteracy
within the company
Insufficient vendor support
Hidden cost
Integration with existing system
Integration with suppliers system
Integration with customers system
Other (specify)

22.

What types of systems do you plan to implement in the near future (within the
next 2 years)?
Custommade

Material Requirements Planning (MRP)


Manufacturing Resources Planning (MRPII)
Enterprise Resource Planning (ERP)
Warehouse Management System (WMS)
Supply Chain Management (SCM)
Customer Relationships Management (CRM)
Supplier Relationships Management (SRM)
Advanced Planning System (APS)
Just In Time (JIT)
Theory of Constraints (TOC)
E-commerce
E-business
Decision support / expert system
Radio Frequency Identification (RFID)
Electronic Data Interchange (EDI)
Bar coding
Other (specify)

Standard
package

Not going to
implement

Part 4 Theme 3
23.

How satisfied are you with the current public policy regarding SCM and
IT?
Not at all
1

24.

Somewhat

Satisfied

Quite satisfied

Very satisfied

How important are the following future measures for supporting your
company effort in SCM and IT?
Not at all

somewhat
important

important

quite
important

very
important

(1)

(2)

(3)

(4)

(5)

More education, e.g. formal


qualification
Easier access to vocational training
More funding and financial support
More inter-country regional
agreements
Better infrastructure e.g.
telecommunications,
etc
Improved
informationroad,
provision
Increased regional cooperation
betweencooperation
institutions,between
e.g. chamber of
Closer
companies
and
governments
Other (specify)

25.

Is your company currently doing any business with companies from the
following countries?

Albania
Bulgaria
Bosnia Herzegovina
Croatia
Cyprus
FYROM
Greece
Romania
Serbia & Montenegro
Slovenia
Turkey

YES

NO

(1)

(2)

In the next 2
years
(3)

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