M.B.A (Finance 3.

5 years)

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ACKNOWLEDGEMENT

All praise to Almighty Allah, the most merciful and compassionate, who give me skills and
abilities to complete this report successfully. I fell deeply indebted to all my teachers for provision
of priceless and valuable cooperation and support.
By the Grace of Almighty, the most Merciful, the most Beneficial, Im today submitting my
internship report, at the end of my first pragmatic experience and Im glad to have it with UBL,
where you come first, only if youre the customer. Thirst of learning is inside you, and whatever
the environment, if youre willing to learn, you do. At UBL, I had a new, challenging, yet a
perfect environment to learn. My parents prayers and their teachings were always with me and
hereby I will like to take this opportunity to show my gratitude to all those who made my
internship an adventurous outwit.
Despite of the most hectic schedule, helped me so much. Im really grateful to Mr. Muzaffare
Iqbal Malik for clarifying my concepts and making me learn from your experience. Whatever I
learnt from you will definitely help me in my upcoming study and the professional life ahead.
Thank you so much for being so co-operative and so helpful every time. I hope sir, I have been
up to your expectations.
In the end, Ill like to thank all my other collengues, Mr. Muzaffar , Mr. sadaq, Mr. irfan,
Maam nusrat and all my other fellow internee here and in phalia branch, for their unconditional
support and help in making me learn in a good environment. I would also like to thanks United
Bank Limited for provision of valuable guidance and information. I found every one very cooperative and helpful for providing me the theoretical as well as practical knowledge about the
function and operation of the bank.
Last but not lest I would prefer to convey the credit Gujrat University Authorities without
whome on time support and guidance it would be difficult for me to achieve this task successfully.

1. Table of Contents
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Chapters No

Page NO

Introduction

06

Overview of the Organization

07

Brief history

07

Nature of the organization

09

Business volume

09

Number of employees

09

Product lines

10

Organizational Structure

26

Main offices

26

Organizational Structure

27

Financial Analysis

29

Marketing Strategy

33

Major Competitors of the Organization

34

Success and failure of different products of the organization in the market

along with reasons

34

SWOT Analysis

35

Major HR Policies and Practices

37

FUTUREPROSPECTS

43

Overview of the Department

44

2.
1
2.
2
2.
3
2.
4
2.
5
3
3.
1
3.
2
4
4.
1
4.
2
4.
3
4.
4
4.
5
4.
6
5

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5.
1
5.
2
5.
3
5.
4
6
7
7.
1
7.
2
8

Number of Employees in Dept

44

Functions and operations

45

Short fall and weakness of organization

46

WEAK AREAS OF UBL

47

My Learning as a Student Interne

Recommendations & Conclusion

47

Recommendations

59

Conclusion

60

References

61

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59

Description

Page No

Number of employees

10

Organizational Structure Diagram

27

Management hierarchy

28

Income statement

29

Financial Ratio statement table

30

Profile Table

44

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1. INTORDUCTION
United Bank Limited (UBL) is one of the largest commercial banks in Pakistan having more
than 1,220 online branches inside the country. Its 15 branches outside the country are in the
United States of America, Qatar, UAE, Bahrain,
and Republic of Yemen. It also has
representative offices in Tehran, Iran, and Almaty, Kazakhstan. It owns subsidiaries in the UK
(United National Bank Limited), and in Zurich, Switzerland. United Bank Limited was
established on 7 November 1959. The first president of the UBL was Mr. I. I. Chundrigar. Most of
the branches of Union Bank Ltd. Were merged into UBL to work as UBLs subsidiary.
United Bank Limited is one of the larges commercial bank in the County. With almost forty six
Years of good standing to its valued clients, UBL has stood the test of time, producing assets of
over Rs. 300 billion. UBL has assets of over Rs. 300 billion and solid track record of forty six
years in addition to the convenience of over 1056 branches serving you throughout the country
and also at several overseas locations. UBL offer its services through a wide network of over 1056
domestic branches all over Pakistan and 15 overseas branches as part of global network.
United Bank Limited started the operations on 7 November 1956 with its first branch namely
McLeod Road Now I.I Chunrigar Road at Karachi. On 9th November 1956 the Gazette of Pakistan
notified and included UBL in its list of scheduled banks operating in Pakistan. Today UBL has
1100+ Domestic and 15 Overseas Branches. The Bank continued its operations as private banking
company until 31st December 1973 when it ws nationalized along with other banks operating in th
country and other two Banks namely Pak Bank of former East Pakistan and Commerce Bank
Limited were merged with UBL. On October 19th 2002, biggest event occurred in the history of
UBL, when it was privatized. The government handed over the management of United Bank
Limited, the third largest bank of the country, to the successful bidder Consortium Of Abu
Dhabi Group (UAE) & Bestway Holding Limited (UK). The sale agreement for the transfer of
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51% shares was signed by Privatization Minister Altaf M. Saleem and Bestway Holding, sheikh
Nahayn Mubark Al Nahayan at a ceremony. This event was declared as a New Journey for
UBL.
On May 18th 2004, Atif Bokhari took over the charges as new Chief Executive Officer of United
Bank Ltd from Amar Zafar Khan, who served UBL for more than seven years. In the view of
highly impressive growth and development achieved during its 46 years of experience, UBL has
come to be accepted as one of the most progressive and dynamic components of the banking
industry in Pakistan.

Overview of the Organization

United Bank Limited (UBL) is one of the largest commercial banks in Pakistan having more
than 1,220 online branches inside the country. Its 15 branches outside the country are in the
United States of America, Qatar, UAE, Bahrain, and Republic of Yemen. It also has representative
offices in Tehran, Iran, and Almaty, Kazakhstan. It owns subsidiaries in the UK (United National
Bank Limited), and in Zurich, Switzerland.

2.1Brief history:
It begun with a vision, a vision of unparallel progress and unmatched excellence true to the spirit
of the era! November 7th 1959, Pakistan witnessed an event that would change the way we banked
forever. It was not just the inauguration of UBLs first branch at I.I. Chundrigar, it was also the
birth of the culture of service, a culture of innovation and a culture of financial excellence!
By june 1960, shortly after six months of opening its doors to the public, UBL had branches in:

Karachi
Dacca
Lahore
Lyallpur
Chittagong and Narayanganj
In 1963, UBL became the first bank in Pakistan to have a branch overseas- on William Street in
London, United Kingdom. True to our promise of providing service and care beyond the ordinary
to our customers, UBL and You have had a history. The first saving scheme for school going
children was launched as early as 1960 or the formation of Pakistans first Staff College of
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employees in 1964, UBL, through the motivation of its staff and the trust of hits customers,
continued to grow at a spectacular pace. In 1967. UBL had hit the dawn on information in terms
of technology, by introducing computer banking to Pakistan and in 1971, UBL once again paved
the way by launching 3 online branches in Karachi. The newly formed state of Pakistan was
witnessing the boom of industries and commerce cannoned by a bank that believed in the
potential growth of Pakistan. Small wonder then, by 1978, UBL had a pledged economic
department, had acquired two international banks. UBL also launched supervised credit and small
loan schemes for small to medium sized firms as well as agriculture and had made for itself, a
strong interntional presence for we had branches in 4 continents.
Throughout its history, UBL had kept pace with- and often exceeded the changing needs of
changing times. Keeping the tradition of innovation alive, UBL introduced Pakistans first credit
card, the UNICARD in 70s and left its mark by launching the Pak Rupees traveler cheques in
1971. Staying true to its roots, UBL was also the first bank to have an Islamic banking division
and the first to introduce e-banking facilities at Hajj.
In the 1990s the government of Pakistan decided to change the face of banking by creating a
blueprint to privatize UBL. At this point, financial experts were called on board to set the bank
back on course, and with implementation of relevant changes, the government privatized the bank
in the year 2002 Best way and Al Ayaan collaborated, forming the cornerstone for the UBL of
tomorrow.
Today, UBL opens its eyes to a new vision every day, a vision of resurgent excellence and
renewed commitment to our customers. 52 years into our glorious history UBL is now part of
one of the worlds largest financial services groups.

2.1.1 Vision
To be a world class bank dedicated to excellence, and to surpass the highest expectations of our
customers and all other stakeholders

2.1.2Mission

Set the highest industry standard for quality, across all areas of operation, on a sustained basis
Optimize people, processes and technology to deliver the best possible financial solution to
our customers
Become the most sought after investment
Be recognized as the employer of choice

2.1.3 Core Values

Honesty and integrity

Commitment and dedication
Fairness and meritocracy

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Teamwork and collaborative spirit

Humility and mutual respect
Caring and socially responsible

2.2 Nature of the organization

United Bank Limited is incorporated in Pakistan and is engaged in commercial banking and
related services The Bank operate 1371 (1999: 1398) branches in Pakistan and 19 (1999: 19)
branches outside Pakistan. The UBL is under the ownsership of two very strong (financially)
group (The Abu Dhabi Group & the Best way Group) and The Deputy Chairman of the UBL is
Sir Mohammad Anwar Pervaiz who is the leading role of Best way Group. So UBL is acted as a
centralized bank. In 1986, the organizational structure of domestic operations of the bank was
reformed and decentralized on the basis of provinces. As a result provincial headquarters were
established at Karachi, Lahore, Peshawar and Quetta in order to meet the needs of sanctioning
loans and other facilities to the trade, industry and agriculture of each province. Azad Kashmir
was serrated from NWFP and made separate region. UBL is a commercial bank. Commercial
Banks have constituted the most important [part of the intuitional credit in the economy of
Pakistan Being the largest source of credits, Banking Industry is a pivot of whole the economic
activities in Pakistan.

3 Business volume.
UBL has a large network of branches, which extends to the remotest areas of the country. In
December 1983, there were 1623 branches whereas in 1974 it had only 1238 branches and in
October 2003 these figures show total number of 1007 branches UBL has been very active in
increasing its overseas branches network. The first foreign branches were established in
London in 1963. Now UBL has branches in Bahrain, Qatar, Saudi Arabia, United Arab Emirates,
Yemen Arab Republic, UK Switzerland, Egypt, Oman and The United States. These branches are
playing a significant role in channeling home remittances and foreign trade of Pakistan.
Subsidiaries:
UBL has four subsidiaries, namely:

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Unites National

Department

(UNB), UK
Unites Bank AG
Switzerland

2.3 Number

No. Of Employees

Admin

CAD

Operation

Accounts

Marketing

IT
2
In Phalia branch
Total
17
figures of the
different departments of UBL (United Bank Limited).

Bank Limited
(Zurich),

of Employees
the following
employee works in

2.4 Product lines

UBL has taken progressive steps and has introduces innovative products to borrower and service
to provide the variety of banking and financing services. The following products are offering by
UBL.

Consumer produced:

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UBL Address
UBL Business Line

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UBL Cash Line

UBL Credit Cards
UBL Drive
UBL Money

Commercial Banking:

Deposit Product
Insurance Certificate
UBL Net banking
UBL e-statement

Consumer Produced:
Consumer Loan
Home Loan Facility:

UBL Address empowers you to become the proud owner of a home by offering a variety of
product and pricing options that are flexible yet affordable. So choose the best product option
and pricing to suit your needs.

Business Financing Loan:

UBL Business Financing facility, you can now take your business to greater and newer heights,
and achieve the level of success that you truly deserve.

Running Financing Facility:

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UBL Cash line is aimed to make your life easierZINADGEE ASSAN. Whether you are salaried
individual or a business man.

Auto Loan:

UBL Drive is a unique auto financing product which offers you features, options and flexibility
UN matched by any other bank, because at UBL, you come fits

UBL SilahMila:

UBL has designed a campaign for the first time in Pakistan to acknowledge and reward
customers who have shown excellent performance in their loan repayments with other banks.

New Car Financing :

UBL Drive allows you to drive away in your own car by making a down payment of just 15%
and to top that with low monthly installments.

Used Car Financing :

With UBL Drive you can buy favorite used car (up to 5 years old) at the most affordable rates.

Cash Your Car :

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UBL Drive is not a car loan; its financing facility that gives you Cash on your car, you can get
up to 75% of your car value.

UBL Money:
UBL money, the personal installment loan from UBL provides you with power, Control
convenience and the flexibility to mange your financial requirements and realize on your
dreams.
Its about buying new furniture or marriage expenses, financing the education of your child or
enjoying vacations abroad! UBL Money caters your needs handsomely. You can borrow any
sum between 50,000 to 500,000 (PKR) and payoff up till 5 years. We know what you need at
what time. Just give us the opportunity and let us serve you best.

Card Products:
UBL Wiz

UBL Wiz is Pakistans first ever Prepaid VISA Debit Card that provides the convenience,
security and benefits of an ATM and Debit Card, locally and internationally

UBL Mega Wallet

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A revitalized and colorful design beckons you to a mega experience of power and rewards. Every
time you use your card to withdraw cash or conduct transactions, you will be rewarded with
points that can be redeemed for exciting gifts.

UBL Credit Card

Welcome to the world of UBL Credit Cards, the most exciting and vibrant credit card brand in
Pakistan. We offer you a range of innovative and exciting cards.

Deposit Products
Our deposit product portfolio offers an eclectic mix for all types of financial requirements.
Whether you are an individual interested in opening a savings account, or a businessman wanting
to maintain a foreign currency account, or a small business with a requirement of a business
account for your daily transactions, our deposit products offer you the range you require.

UBL Business Partner

UBL Business Partner Plus
Rupee Transactional Account
UBL Uni Flex
UBL Uni saver
Certificate of Deposit
Foreign Currency Savings
Foreign Currency Term Deposits Receipts
Regular Term Deposits Receipts
Special Notice Deposits Receipts
UBL Basic Banking Account
UBL First Minor Savings Account

PLS UniSaver Plus:

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Big amounts earn you big; but with PLS UniSaver Plus, we make it bigger for you. With
deposits starting from Rs. 25 million, we offer 500% but more you put in, more profit rate will
we offer.

Avg Balance per month

Profit Rate*

Rs. 25 million

5.00%

Rs. 25 million to Rs. 100

5.10%

Rs. 100 million to Rs. 250 million

5.20%

Rs. 250 million to Rs. 500 million

5.30%

Above Rs. 500 million

5.50%

*Profit rates are for the month of July only

UBL UnifFlex:

Have couple of thousands spare? Come invest in our UBL UniFlex Accounts, we will make you
earn handsome.

Amount
1000-50000

Profit Rate
7.0%

50001-100000

7.25%

100001-200000

7.5%

With UBL UniFlex, we serve you with fix profit rates at maturity.

E-Transaction (Current Account):

In the era of glooming computerization, even Chicago, Tokyo, Sydney, all are seconds away
from you. Internet has turned distance into time, and we have turned your account into a
shear pleasure. Now sitting at home, or at office or anywhere in the world, we offer you a
wide spectrum of world-class electronic services and banking products each time you log in.
Use your account like a regular account plus use the premium Internet & Mobile banking
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services for Instant Fund Transfers, Instant Shopping, Instant Bill payments, Instant Mobile
top ups, Alerts, Statements and much more. You love surfing, come surf with UBL.

UBL Business Partner

Over 1200 Online Branches In more than 400 Cities Your Account in every one of them to us
reliability means unmatched accessibility, convenience and freedom.
Unlimited Real Time Online Banking
Access your account from over 1200 online branches in over more than 400 cities all across
Pakistan for unlimited online transactions. With UBL Business Partner, Your account moves with
you. Wherever you go, we will follow. Enjoy total convenience at any online branch with.

Instant Cash Deposits & Withdrawals

Country Wide Instant Funds Transfer
Issuance of Pay Order, Demand Draft & Telegraphic Transfer
Instant Cheques Clearance for all UBL Cheques
Speedy clearing and collection of any non UBL cheque in any Online UBL branch
Statement of Account Issuance / Balance Inquiry / Stop Payment of Cheques.

UBL Business Partner Plus

The UBL Business Partner Plus is a unique product with multiple benefits. It is a specialized
current account, which aims at providing the necessary tool for individuals, traders, businessmen
and commercial customers to transact their bank related business activities nationwide through a
single platform.
On maintaining a monthly average balance of Rs. 25,000 or more, avail a host of free services
including:
Unlimited number of cash withdrawal & deposit transactions through any UBL
branch.
Unlimited number of UBL cheque deposit transactions through any UBL branch
Unlimited number of online funds transfers transaction country wide.
Wallet VISA Debit Card (Sliver / Gold) issuance.
Unlimited number of Cashiers Cheque.
Issuance of cheque book.
Cancellation of Cashiers Cheque.
Cheque returned unpaid from payees account in outward clearing.
Clean Bill for collection.
Duplicate Cashiers Cheque.
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Duplicate account statement.

Issuance of Rupee Travelers Cheque (RTC).
Transaction SMS.

Rupees Transactional Account

If you choose to keep a deposit in a secured savings account which also gives an attractive rate of
return, then UBLs PLS Saving Account will serve all your financial needs. By keeping your
deposits in UBLs PLS Savings Account you can also avail the following services:

Special features are

No limitation on withdrawals
Share of profit is credited on half-yearly basis
Profit is calculated on minimum monthly balance
UBL offers free accidental and permanent disability insurance of individual and joint
account holders

UBL UniFlex
UBL has introduced a checking account ideal for rate conscious individuals, traders,
organizations, monthly savers and customers who want transactional flexibility.You can now
afford an amazing rate of return, plus value added benefits only available from the UBL UniFlex
PLS Savings Account.

Remarkable rate of return

Convenience of a cheque book
Power of Wallet VISA ATM / Debit Card
Online Banking Facility

UBL Uni Saver

UBL UniSaver Account is an innovative way of serving your banking needs. Be it trade,
business or personal finance, the UBL UniSaver allows you maximum flexibility, yet gives you
optimum returns.
Special Features are:

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Innovative and flexible checking account

Attractive rates of return
Profit is calculated on monthly average balance
Profit payment is on six monthly basis
Higher returns on higher balances
Backed by the bank awarded AAA Credit Rating

Certificate of Deposit
Now you can earn a higher income on your surplus cash by investing it in Certificate of Deposit
which helps you earn extra income with your hard earned money, while providing absolute trust
and security.
Two Types of Profit Payment Options:
Profit Payment at Maturity
Monthly Profit Payment
Stable & High Rate of Return:
Avail one of the best and most stable rates of return by investing in CODs.
Wide Choice in Tenor of Deposit: 3 month to 10 Years!
You have the convenience of investing your money for the duration of your choice: anywhere
form 3 months to 10 years.
Security
UBL understands the value of your hard earned money and continues to deliver on the promise of
safety and security. UBLs A+ credit rating by PACRA ensures a secured investment for your
money.
Easy Available Financing
You can take a loan against CODs for both your short and long term financing needs. You can
avail financing up to 90% of your deposit at a very nominal cost, allowing you to earn high profits
and still have the liquidity to meet your financial needs.
Easy Availability

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UBL Profit CODs are available across the nation at 1200 online branches in more than 400 cities
across Pakistan. Simply walk into your nearest online UBL branch and make a smart investment
through Certificate of Deposit (COD).
Free Insurance Coverage
All COD customers shall also be eligible for the UBL Accidental Death and Permanent Disability
Scheme.
Other Services:
UBL Net Banking
UBL e-statement
Hamrah
UBL Wallet
UBL Net Banking:
UBL Net Banking is an internet banking portal offering a simple, convenient and secure
method of accessing bank accounts on the internet. Its never beings so easy to access and manage
your finances in a secure real-time, online environment
UBL e-statement:

UBL is pleased to announce the launch of the UBL e-statement facility which it easier for
you to get your statement of accounts and automated transactional debit/credit alerts right into
you inbox.
Hamrah:
UBL has always been adding the forefront in identifying and meeting the financial needs
of its valued customers. UBL was a pioneers an introducing Rupee Travelers Cheque facility in
Pakistan, as early as 1971. In continuation of the same tradition, UBL in the shape of,
HAMRAH Rupee Travellers Cheque enhances this facility for the convenience of its valued
customers by offering denomination up to Rupees 10,000.
UBL has a 24 hours customers help-line, providing its customers with round clock televerification of HAMRAH Rupee Travellers Cheques.
UBL Wallet:
UBL Wallet VISA as your debit card, you can shop all you want, eat all you can or fill up
car without carrying any cash.

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Foreign Currency Savings:

If you wish to make a secured long term foreign currency investment, UBLs Foreign Currency
Term Deposit Receipt is a smart choice, just make an investment and see your deposit grow over
time.
Special features include:

Choose form different range of currencies i.e. US Dollars, British Pounds, and Euros etc.
Term deposits in foreign currency are offered for the following periods of maturity with
variable rates of return: (1) Three Months (2) Six Months (3) Twelve Months
There are no cash handling (Cash Deposit & Cash Withdrawals) charges form the
customers
Avail different attractive rates depending on the currency you choose
Get the pleasure of availing the best rates of return in the market
Flexible options of rollover or renew the TDR at the time of encashment
Avail the services and facility of 9 5 nonstop full service banking in all foreign currency
handling branches
UBL offers the widest reach across the country with an increasing number of more than
400 foreign currency dealing branches
You can withdraw funds in either foreign currency or in Pakistan Rupees, whatever your
requirement may be
Zakat exempted
For all FCY Term Deposits, fixed rate of return on booking months rate
Special Rates available from the USD 500,000 and above or equivalent
UBL offers free accidental and permanent disability insurance to individual and joint account
holder

UBLs Foreign Currency Term Deposit Receipt:

If you wish to make a secured long term foreign currency investment, UBLs Foreign Currency
Term Deposit Receipt is a smart choice, just make an investment and see your deposit grow over
time smart choice, just make an investment and see your deposit grow over time.
Special features include:

Choose from different range of currencies i.e. US Dollars, British Pounds, and Euros etc.
Term deposits in foreign currency are offered fox the followings periods of maturity with variable
rates of return: (1) Three Months (2) Six Months (3) Twelve Months

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There are no cash handling(cash Deposit & Cash Withdrawals)charges from the customers
Avail different attractive rates depending on the currency you choose
Get the pleasure of availing the best rates of return in the market
Flexible options of rollover or renew the TDR at the time of encashment
Avail the services and facility of 9 5 non stop full service banking in all foreign currency
handling branches
UBL offers the widest reach across the country with an increasing number of more than 400
foreign currency dealing branches
You can withdraw funds in either foreign currency or in Pakistan Rupees, whatever your
requirement may be
Zakat exempted
For all FCY Term Deposits, fixed rate of return on booking months rate
Special Rates available form for USD 500,000 and above or equivalent
UBL offers free accidental and permanent disability insurance to individual and joint account
holders

UBLs Term Deposit Receipt:

You wish to make a secured long term investment, UBLs Term Deposit Receipt is the smart
choice, just make an investment and see your deposit grow over time. By investing in UBL Term
Deposit Receipts:
Special features include:

You get an attractive rate of return

Your profit is paid monthly on a floating rate based on money market conditions
You have the flexibility to choose from a wide range of tenors
You can avail the Rollover or Renewed option at any time before encashment
You can get your TDR en-cashed at any time before maturity period
Avail different attractive rated depending on the tenor you choose
Get the Pleasure of availing the best rates of return in the market
Avail the services and facility of 9 5 nonstop full service banking in all UBL branches ( over
1000) across the country
UBL offers free accidental and permanent disability insurance to individual and joint account
holders

Special Notice Deposit Receipts

If you wish to park funds for a short term period then UBL offers Special Notice Deposit
Receipts (SNDR). Special Notice Deposit Receipts are daily profit products with fixed notice
period (7 Days and 30 days) and periodical profit payouts, governed under the rules of the profit
and loss sharing (PLS) system.
Special features are:
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Attractive rates of return

Secure investment
Profit will be disbursed on a half yearly basis
Availability of options to invest funds for 7 days and 30 days
SNDR can be en-cashed at any time before maturity period
SNDR can be issued through a checking account
UBL offers free accidental and permanent disability insurance to individual and joint account
holder

UBL Basic Banking Account

To accommodate the banking needs of low income group, United Bank Limited is pleased to
launch the UBL Basic Banking Account Scheme (UBL BBA) form February 25,2006 across its
branch network all over Pakistan. This is primarily aimed toward helping the low income group
to benefit form the banking service without having the pressure to maintain specific balance
amount with the banks. Find below basic product features of the Product:

Special features are:

The minimum initial deposit at the time of account opening is to be Rs. 1,000/Basic Banking Account will be a current account
There is no minimum balance penalty on UBL BBA accounts, however all accounts having nil
balance for a continuous six month period shall be closed
All Business Partner waivers allowed if minimum balance requirement condition as pr SOC is met
by the account holder
Maximum of two deposit and two withdrawals (cash or clearing ) per month are allowed free of
charge. However, any transaction (cash or clearing) after those mentioned above will be charged a
flat fee of Rs. 50/-, in addition to the regular charges of services as per SOC. This charge will be
system generated end of day, once the customer exhausts his free transaction limits
BBA customers will be allowed unlimited free ATM withdrawals from UBLs own ATMs.
However, withdrawals from other banks ATMs will be charged as per the existing SOC (currently
Rs. 15/- per transaction). Annual fees including issuance and renewal of ATM card will be charged
as per existing SOC
All other banking services provided will be charged as per the prevailing SOC
The statement of account will issued once a year for UBL BBA customers in June. Issuance of
duplicate statement will entail a charge of Rs. 50/- as per SOC
Like the regular Current accounts, UBL BBA will also be Zakat Exempt accounts
Any existing customer wanting to convert his/her checking account into Basic Banking Account
can do so by giving a written application to the Branch Manager upon which existing account will
be closed and a new UBL BBA account will be opened and a new account number will be
provided to the customer after due account opening procedures, including submission of CNIC, if

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not provided earlier. The deposit in the previous account will be transferred to the newly opened
UBL BBA. Charges for closing any existing account shall be recovered as per SOCs

UBL First Minor Account

UBL First is a savings account opened on behalf of a child in the name of the father or mother or
a court-appointed guardian and the minor. UBL First is designed especially for children and aims
at becoming every childs first bank account, helping inculcate a savings habit. It is tailored to
meet a childs future financial needs in a planned and convenient manner.
Special features:

Every account holder is entitled to a welcome pack

Two VISA ATM Debit Cards are provided; one is a specially designed UBL First Pocket-Money
Card (complimentary) for the withdrawal of profit from the linked account. The other is a standard
UBL Wallet VISA Debit Card (optional) this allows you to withdraw money from the principal
account
Account Opening, birthday and account anniversary surprises
Free E-statements
The account holder is entitled to value added services that include Internet Banking facilities
Free Accidental Death & Disability Insurance coverage upto Rs.2.5 million (conditions apply) will
be provided to father/mother/court-appointed guardian
No minimum balance penalty levied on the account

UBLs Priority Banking service:

Signature, UBLs Priority Banking service is uniquely designed to meet the highest expectations of our
high potential, high net-worth clients; wherever you may be. Launched as an independent brand,
Signature offers focused and personalized Wealth Management Services for selected, high net-worth
individuals in a completely secure and congenial atmosphere. Being preferred customers, our clients
will be given exclusive benefits, free services and a range of value added facilities.

Retail Assets Product

UBL offers a diverse mix of agriculture based financial products. Financing is available for all
seasonal crops across Pakistan. UBL Agriculture Finance aims to facilitate farmers via
production and development loans-with flexible tenors and large amounts. There are also
available Non-Farm loans for livestock and fisheries financing. With an extensive branch
network across Pakistan and especially dedicated branches UBL Agriculture Finance is within
easy reach. UBL also provides loans under the Small Business Scheme to individuals who wish
to set up their own small business. These loans are on easy terms and aim at spreading prosperity
throughout Pakistan by reducing unemployment.

Other Retail Product

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UBL has taken progressive steps towards introducing innovative products and services to provide
its customers as varied a range as there are financial needs. The UBL product portfolio is diverse
and caters to the financial requirements of customers at all stages of the spectrum.
Whether catering to the Insurance requirements of a concerned parent through UBL Better Life
Banc assurance products or a fulfilling the payroll requirements of a small business owner via
UBL Pay Partner our charge remains the same customer requirements are paramount. There
are available, multitude product options for the discerning customer and every possible financial
need is catered to through efficient and pleasant service.

Corporate Banking
Furthermore our vision and mission advocate we continually strive to ensure that new products
and services are introduced continuously to provide for all financial needs of all customers
present and future. Our mission is to serve all your corporate needs and ensure your full
satisfaction through product innovation, personalized banking, and top notch service. The CBG
department of UBL defines corporate banking is Pakistan. Amongst the local banks UBL CBG is
the pioneer in providing innovative solutions to its diversified and satisfied customer base. UBL
CBG is considered to be a major player in the financial market of Pakistan. The Corporate
Banking Group focuses on attracting and servicing large portfolio customers. Our forte is
providing exemplary customer service using the Single Window concept and product
superiority. The Relationship Management team manned by highly qualified individuals form the
industry has steadily expanded our customer base and continues to enhance our cordial relations
with our esteemed clients.
Despite the sluggish economic growth in recent years, UBL outperformed all the other local banks
in the corporate banking sector primarily due to CBGs emphasis on establishing and enhancing
relationships with foreign/local blue chip and middle market customers thereby capturing
significant market share.
UBLs appetite for large exposures coupled with dedicated Structured Finance Unit, and an
innovative team of professionals having extensive experience of Corporate Banking gives it the
right platform to succeed in todays competitive and a demanding environment.
The success of CBG has been established from the fact that UBL received the No. I Euromoney
2000 Best Local Bank award and recognized it to have out performed all other banks. In year
2000, UBL was also voted as the best Corporate Bank by the customers of a major foreign bank
in a survey. Aggressive marketing combined with professionalism has led to an increase in UBLs
market share with top corporate customers and in some cases replacing Foreign Banks. Presently,

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its portfolio includes the quality names in the country, which were initially confined to foreign
banks only

UBL Investment Banking:

Established in 2002, UBL Investment Banking Group is one of the largest and most experienced
investment banking group in Pakistan. We are the only Pakistani commercial bank with an
investment=banking desk in the GCC region. A dedicated specialist team of 19 investment
bankers, with diversified academics and experience in Pakistan and UAE, has the expertise of
cater to the needs of both domestic and regional clientele.
With an award wining team, UBL Investment Banking Group possesses diversified industry
experience, exposure to a wide array of landmark transactions and knowledge of broad range of
products resulting in top-notch deal execution to provide quality investment banking services to
its clientele. Our well established deal execution and distribution experience is evidenced by
successful closure of over 161 debt and equity transactions amounting to USD 14,559 million
during 2003 2010.

Omni-Branchless Banking
UBL Omni now brings a host of banking services to your nearest Dukaan. UBL Omni
Dukaans are located in more than 600+ cities and towns across Pakistan. This is a major
milestone in the evolution of banking that will reshape the traditional banking model by offering
basic banking services across urban and rural Pakistan, well beyond the regular branch networks
of banks. Customers across Pakistan can now open a UBL Omni bank account at any UBL Omni
Dukaan of their choice, whether close to their home or place of work, by using their CNIC
number and mobile phone number their mobile phone number will effectively become their
bank account number irrespective of which service provider they use. UBL Omni account holder
will subsequently be able to deposit and withdraw cash, make utility bill payments, send or
receive money, purchase mobile card vouchers, make postpaid mobile bill payment and much
more by using diversified array of convenient channels which includes UBL Netbanking/.WAP,
SMS, Contact Centre or ATM. No longer will they have to visit a bank branch to conduct their
basic banking transactions nor will they be limited by standard banking hours. People without a
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UBL Omni bank account will also be entertained at a UBL Omni Dukaan where they can make
utility bill payments, send or receive money, purchase mobile card vouchers and make postpaid
mobile bill payment.

UBL Net Banking

UBL net banking offers you a simple, convenient and secure way to manage your bank accounts
24/7 from anywhere in the world. UBL net banking is the most trusted Internet Banking portal in
the country primarily because of its uniquely strong security features and an attractive list of
transactions and activities available. With UBL netbanking, you can view all your deposit, credit
card and loan accounts. You can pay your utility bills, mobile phone bills, buy prepaid vouchers,
invest in UBL Funds, transfer funds to any UBL account holder or any I Link member bank
account in Pakistan. You can also view cheques-in-clearing, manage your ATM card and shop
online at our various partner stores in Pakistan, all from the comfort of your home. UBL also
offers you the power and convenience of using netbanking on your Mobile phones through
Wireless Application Protocol (WAP) making your account more accessible than ever before

HAJJ
UBL also Sponsorship Scheme has been merged into the Regular Scheme. Intending Hajjis in
this Scheme can opt for government accommodation or for private accommodation. All the
pilgrims under Regular Scheme will deposit full amount of Hajj dues in Pak Rupees along with
the Hajj Applications Forms. This year 120,000 pilgrims will be allowed to perform Hajj under
Regular Hajj Scheme.

3 Organizational structure
3.1 Main Offices:
Representative Offices
Iran, Kazakhstan, China
Registered Office:

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13 Floors, UBL Building, Jinnah Avenue, Blue Area Islamabad, Pakistan

Head Office
State Life Insurance Corp Building#1,I.I. Chundrigar Road, Karachi, Pakistan
P.O. BoxNo.:4306

3.2 Organizational Structure:

MR and Sheikh Nahayan Mabarak Al Nahayan Chairman and Sir Mohammed Anwar
Pervaiz. OBE HPk is the Deputy Chairman . Atif R. Bokari is the president and CEO of the
UBL Omar Zaid Al Askari is the Chairman and Chief Executive Officer of United
Technical Services and Mr. Zameer Mohammed Chaudhary has been a Member of the
Board of Directors, Mr. Seerat Asghar has been a member of the board of director Mr.
Rana Assad Amin is also the member of the Board of Directos.

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Final report on UBL

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Final report on UBL

Financial analyses:

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Balance Sheet:
ASSETS

2010

2011

Cash and balances with treasury banks

727,108

67,461,668

98,86,779

Balances with other banks

166,782

18,192,142

20,198,245

74,949

12,384,778

15,40,558

Investments

1,634,995

224,578,556

324,600,674

Advances

4,151,336

318,673,884

401,700,900

146,773

342,663,339

400,700,500

4,298,109

15,058,288

17,150,800

281,738

22,424,072

45,700,098

7,714

1,298,403

1,398,500

211,138

18,713,188

19,800,200

7,602,533

698,784,979

985,900,1098

Landings to financial institutions?

Performing
Non-performing net of provision
Operating fixed assets
Deferred tax asset net
Other assets

2012

REPRESENTED BY:

Share capital
Reserves
Inappropriate profit
Total equity attributable to the
equity holders of the Bank
Minority Interest
Surplus on revaluation of assets

11,128,90721
18,959,537
22,187,802
52,276,246
60,936,723

net of deferred tax

8,660,477

12,241,798
21,688,637
26,250,489
60,180,924

15,300,800
25,700,700
30,300,598
75,187,987

68,415,065
8,234,141

70,500,098
9,245,145

4.1 F INANCIAL RATIO ANALYSIS:

The user of financial statements finds it helpful to calculate ratios when they interpret companys
financial statement. A financial ratio is simply one quantity divided by another. Ratios focus on
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special relationship between two items of balance sheet, income statement or one from each.
Rations make it easier to understand a specific relationship between various items of financial
statements then looking simply at the raw numbers themselves. The number of financial ratios
that might be created is virtually limitless, but there are certain basic ratios that are frequently
used, these rations can be placed into six different classes.

Liquidity Ratio
Asset Turnover Ratio
Leverage Rations
Coverage Rations
Profitability Ratios
Market Value Ratios

The calculation and interpretation of these rations of financial statements of UBL are as follows

YEARS
Current Ratio
Asset Turnover
Debt to Asset
Debt to Equity
Coverage Ratio
Gross Profit Margin
Net Profit Margin
Return On Investment
Return On Equity
Advances to Deposit
Investment to Deposit
Cash Ratio

2009
0.84
0.07
0.99
14.54
0.1
44.65%
-65.12%
-4.43%
-887.99%
56.46%

2010
0.91
0.06
0.94
14.4
1.15
52.50%
12.69%
0.76%
16.78%
46.74%

4.1.1 CURRENT RATIO:

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2011
1.15
0.04
093
13.47
3.34
79%
30%
1.24%
18%
45%

UBLs current ratio is increasing over the time. Higher the current ratio higher the ability to meet
the short-term obligations as they come due. The UBLs current ratio is increased by 0.18% as
compared to 2010 this in turn decreases the risk of insolvency. The changes is occurring due to
increase in short term investment and decrease in short term borrowings.
4.1.2 ASSETS TURNOVER:
This shows revenue generated per rupee investment in total assets. UBLs assets turnover ratio has
shown a little decrease. This is because of increase in total assets with proportionate increase in
revenue. Banks have relatively low ATR capital, as they are selective in advancing loans and
generating smaller sales.
4.1.3 DEBT TO ASSET RATIO:
The analysis of total dept to assets ratio, there has been decrease of one percent as compared to
2010 and 6% to 2009. In 2009 every rupee one of assets was being financed by rupees 0.098 or
dept and in 2010 it is 0.94 while in 2011 it is reduced to 0.93 worth of dept per rupee of asset.
Although the decrease is not large enough but it is a good sign for banks creditors. The decrease
may be attributed to the substantial decrease in borrowings from financial institutions but the
affect was weakened by an increase in bills payable and other liabilities.
4.14 DEBT TO EQUITY:
This ratio measures how the company is leveraging its debt against the capital employed by its
shareholders. Analysis of debt to equity ratio indicates that the current position for the debt to
equity is that for every one rupee in equity provided by the shareholders the bank has Rs. 13.5 as
a debt. This shows that the bank is heavily relying on debt financing. The reason for huge
difference stated in the table is because of losses occurred in 2009 and 2010.
4.1.5 COVERAGE RATIO:
This ratio shows the number of times a company can cover or meet its financial charges or
obligations. One of the most commonly used ratios is the interest coverage ratio that measures
the number of times that income is available to pay interest charges. The UBL interest coverage
ratio has shown significant improvement in these three years. The ratio is increased from 0.10 to
3.34.

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4.1.6 GROSS PROFIT MARGIN:

Gross profit margin is the difference between the revenue and cost of goods sold. Gross profit is
critical because it represents the amount of money remaining to pay operating expenses
financing cost and taxes. UBLs gross profit margin per rupee has shown rising trend in last three
years. There is an increase of 27% in 2011 as compared to 2010. This shows efficiency of the
bank of control the cost of sales.
4.1.7 NET PROFIT MARGIN:
This ratio shows the profit that is available from each rupee of the sale. After all expanses have
been paid. Net profit margin is also showing an increasing trend. UBL has improved net profit
margin in the current year. The net profit margin has reached to 30% as compared to 2010 in
which it was only 12.69% While in 2009 it was in negative figure. It shows a good impact on
the UBLs Balance Sheet.
4.1.8 RETURN ON INVESTMENT:
This ratio measures the profitability per rupee of investment in assets. UBLs return on investment
has shown an improvement more than 100%. In 2011 the ration is 1.24% while in 2010 it was
0.76% and in 2007 it was in ive figures. Although the assets have increased but the operational
recovery of the bank is main cause of increasing this ratio.
4.1.9 RETURN ON EQUTTY:
This ration shows the profit as a proportion of the book value of the common shareholders. The
return on equity is also shown a great deal of positive change. In 2011 the ratio is 45% while in
2010 it was only 16% and in 2009 it was in negative figures.
4.1.10 ADMVANCES TO DEPOSIT RATIO:
This ratio shows the companies advances employed per unit of deposit. This ratio of UBL over
the recent three years shows a decreasing trend. In 2009 it was 56% while in 2010 it was 46% and
in 2010 it is 45%.

4.2 INVESTS TO DEPOSIT:

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This ratio shows the companys investment employed per unit of deposit. This ratio increased in
2010 as compared to 2009 but in 2011 it again decreased. It is because of industrial development
factors in the country by which lending has been increased and investment is slightly decreased.

4.1 Market Strategy:

UBL & Ufone signed an agreement to formalize an upcoming marketing initiative for UBL credit card
customers in a ceremony held in Karachi. As part of this strategic alliance, UBL customers will have the
facility to avail Ufone special packages with International Roaming, GPRS, MMS including security
deposit waivers. Atif R. Bokhari, president & CEO of UBL said on the occasion UBL is pleased to be
working with Ufone for this project.
This significant move will provide unending opportunities to our customers. All of UBLs product &
services are being developed keeping in view the increased level of consumer awareness & competition,
and hence
t
demand
for better
products
and
services
with
options.
Baber Khan, President & CEO Ufone, said We are proud to collaborate with UBL in this alliance by
offering special postpaid privileges to UBL Ufone customers and are extremely confident that the
collaboration between the two companies will add significant value to both our customers.
M.A. Mannan, Group Executive Consumer & Commercial Bank, said UBL is committed to providing
world-class value added services to its customers keeping up with its mission of Where you Come First
In alliance with Ufone, we are offering Free Talk time, which includes a free postpaid connection & free
minutes for UBLs credit card customers.

UBL Treasury & Capital Markets (TCM), we nurtures a culture of Delighting-the-Customer with
a complete focus on customer needs for their financial solutions. Recently TCM teams customercentric approach got a well-deserved recognition when UBL was voted best in the following
categories in an Asia-Pacific survey of corporates and institutions by Asiamoney:

Best Domestic Provider of FX Services

Best for Innovative FX Products and Structured Ideas

The UBL TCM has developed a reputation as a proven market leader in converting innovative
ideas into profitable ventures for the bank and for its customers. TCM, in the last few years, has
developed core competencies in the newly evolved areas of Derivatives and Structured
Solutions.
Today the UBL TCM is a frontrunner in providing

The narrowest bid/ask spread and the fastest quotes

Best for Innovative FX Products and Structured Ideas
Innovative Structured Products

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4.2 Competitors of the Organization

The growth in the
banking industry of Pakistan has led to an increase in the number
of banks both domestic and international to be established and create a competitive industry. For
UBL its competitors come in the form of both domestic and international commercial
banks established in Pakistan.
However the UBL feel that these are the Major Competitor:

National Bank of Pakistan

Habib Bank Limited
Allied Bank of Pakistan
Muslim Commercial Bank Limited

4.3 Success and failure of different products of the organization in

the market along with reasons
4.3.1 Failure Product:
The new of banking is the Omni banking with UBL has recently introduced in Pakistan. It ever
growing popularity is the proof of its convenience to the users. By now UBL omni is not work in
successful because Telenor Easy Paisa is the competitor. Both offering almost same service still
there are some differences. People need to send and receive money across Pakistan and
transaction charges are the important thing which needs to be discussed first. So UBL offer its
customers lower rates for sending money then does the Easy Paisa. Though difference is not huge
but still it considerable thing if both these service providers are in your proximity
Advantage over Easy Paisa as Omni was offering account service which Easy Paisa lacked.
Omni user could deposit and withdraw money from any Omni Dukaan just like a regular bank.
But now we have seen that by introducing Easy paisa mobile accounts it has realized its
weakness and overcame it.

4.3.2 Successful product in UBL:

United Bank Limited (UBL) became the first bank in Pakistan to be selected by State Life
Insurance Corporation (SLIC) to sell its insurance products under Bancasurance. In this regard, an
agreement was signed at SLICs principal office here recently, where UBL President Atif R
Bokhari, SLIC Chairman Shahid Aziz Siddiqui and other high-ranking officials were present. A
press release says SLIC, a leading state-owned insurance corporation with highest market share of
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70% has selected UBL due to the banks recent success in selling various Bancassurance product,
enjoying a high persistency ratio and a low cancellation ratio.

4.4 SWOT Analysis

The SWOT analysis consists of analyzing organizational strengths and weaknesses, and its
environmental opportunities and threat. It helps to identify a strategic niche that the organization
might exploit. SWOT analysis of UBL is as follows.

4.4.1 STRENGTH

UBL has got a well reputed on line system in most of its branches.
Remittance department is working very efficiently in transferring the funds to people due to
this system
The bank also has started ATM facility in most of the branches 24 hours banking is now the
trend in Pakistan
Bank is providing quick credit services to all the customers at all branches. Because the credit
manager cooperates with the borrowers while making a loan request to the bank.
Management is well organized.
Services provided by the branches are very good.
The loan facility provided by the bank is on sound basis They have many checks and
documentation that secure their money after advancing.
Because of its 1056 Domestic Branches they have very good infrastructure and are prevailing
now outside Pakistan also.
Very important aspect of UBL is its fast service. Everything goes very quickly. If you are
looking for a loan, or you want to deposit money or you want to pay your bills their services
are so fast that they respond the customers very quickly.
UBL has financial strength as they are gaining profit from the advances that they provide to
the organizations.
UBL is providing lot of services to its customers like incase of remittances they have services
like online services.
The Management has changed; employees which are useless are fired and new experienced
graduates are hiring to enhance the operations of the banks & the employees which are
efficient they are getting promoted.
Because of its quality management, marketing, innovation in products and services they have
established a good reputation in the banking sector.
In UBL the working environment is very good. Every employee comes there and works with
zeal & heartily.
Certain training programs are arranged outside the working environment to train and refresh
them of entertain them.

4.4.2 WEAKNESSES

The human resource department is not performing well in the organization.

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Bank is not introducing new products these days, so bank should boost the product development
and increase the range of facilities offered for customers. And the rates of interest on its various
products have been reduced.
Bank is under staff so absence of members create problem
All the branches are not computerized.
UBL is centralize. It means authority is not delegated to branch level. Manager cannot take
initiative regarding different decisions such that for giving finance.
The majority of people are not well aware about the products of UBL. It is due to their very low
services of promotional activity.
There is low level of motivation in the employees of the bank
UBL Management has adopted reactive approach they respond to the marked very slow and are
reluctant to take initiative before the problem arises.

4.4.3 OPPORTUNITIES:

Government is taking very bold steps to promoted IT in Pakistan. UBL has an opportunity to
improve in IT stock exchange is very volatile and takes immediate effect so in times of crises
conservative investors turns to saving deposits.
UBL is surrounded by many competitors it has an opportunity to aggressive marketing to increase
its business.
One could find opportunities in good marketing; it could also helpful in banks promotion,
Mobile banking is a concept that has started to find its roots in the banking sector. So it is a big
opportunity for UBL to avail this chance at big level.
Opportunities exist for expansion of UBL chains in the International Arena, Particular Invention
must be given to the individual countrys customs and cultural practices to be successful.
UBL should organize trade shows for the promotion of export for that they should finance the
companies those who wanted to internationalize and wanted to introduce their product and
services outside Pakistan.
Liberalization is a concept that is under discussion around the world as this is going to be
implemented by WTO in a few years to come. So keeping in view these perspectives there is great
opportunity for UBL to be stronger.
An external opportunity exists in efforts to improve the social environment of local communities
and society in general by offering innovative, community involvement programs.

4.4.4 THEREATS:

UBL has many competitors who are continuously increasing their products and marketing
aggressively it may cause its customer to shift its competitors.

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The rapidly changing environment in banking sector and the quick response of the other banks the
to these changes can be a threat for UBL.
What customer really wants is a difficult things to identify as to identify the customer perception
and its behavior is complex procedure. So the changing needs of the customer can be a threat for
the banks.
Changing Govemmental Policies instability in Politics can be seen as a threat for the banking
sector.
Competition can be the greatest threat for the UBL As old banks have started changes and many
new banks are emerging as a strong entity so UBL will face a strong threat from this competition
unless adopt pro active approach to handle these threats.
The political conditions of the country affect the banks performance.
The analysis of strengths, weaknesses, opportunities and threat as narrated above tells
us
about the present vital concern accounting atmosphere.

4.5 Human Resource Management Process

Human Resource Planning (HRP) and Forecasting
4.5.1HR Process
As discussed here above HRM Departments plays vital role in business growth of bank. If well
qualified human resource are inducted, the result & performance of employees will
comparatively better than unqualified staff. In the presentsnereo of banking industry, induction
of fresh HR qualified in business management, information technology, credit marketing become
need of the bank. Although experience has its own significant importance but old aged staff
performance does not meet the present challenged to banking industry. Therefore human resource
divisions continuously review the requirement of HR and plan to process how many HR is
required? What field of banking i.e. information technology, credit or marketing.

4.5.2 HUMAN RESOURCE PLANNING PROCESS (HRPP)

UBL following these steps for Human Resource Planning;

Determined the organization mission

Scan the organization environment
Set strategic goals
Formulate a strategic plan

4.5.3 Forecasting HR requirements

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Human resource management at head office level make budgeting & forecasting of HR
requirement and in this connection review present HR at the branch and critically review their
performance/ output/productivity keeping in view the marketing and competitive pressure so as
to provide better quality service to its customers. Information/data regarding present HR as well
as future requirement is collected from the supervising/controlling offices i.e. regional office &
circle office the field staff can judge better requirement.
4.5.4 HR requirement is forecasted for
Replacement of staff resigned, opted for premature retirement or super annuation.
Additional staff required to meet the challenged and to proved better quality services to
customer to compete in the market.
4.5.5 Method of forecast HR need
Induction of fresh HR to replace the existing staff is need of the day. Budgeting and forecasting
HR need is a continuous process as competitive offer of better salary package, incentives,
attractive facilities offered by various banks in the market attract the young and experience
officer to resign from present job, beside regular retirement from bank service also require HRM
to review HR need, to bridge the deficit HRM regularly inductive trainee officers, management
trainee officer and also hire experienced officer from other bank.
HRM is responsible to have approved budget of head count before hiring, recruitment of HR to
meet the need for better quality services. The UBL used the following methods to forecast HR
needs:
Experts meet face-to-face
Group discussion facilities, exchange of ideas
Possible subjectivity, Group pressure
Experts work independently

4.5.6 Employee Recruitment and Selection:

UBL is committed to employing the best qualified candidates for approved position in
compliance with all applicable employment laws. It is UBL policy to provide equal opportunities
to all candidates. All recruitments requests received by HR recruitment is compared with the
budgeted head count in the beginning of the year and HR then initial search process for all
budgeted/approved hiring request. Hr coordinates for new hiring or replacement of suitable
candidate through
4.5.7 Sources of Candidates
Every organization has the option of choosing the candidates for its Recruitment processes form
two kinds of sources Internal and external sources. The sources within the organization itself
(like transfer of employees from one department to other, promotions) to fill a position are known
as the internal sources of recruitment. Recruitment candidates from all the other sources (like
outsourcing agencies etc.) are known as the external sources of:

Internal source

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External source

4.5.7.1 Internal Source

When segment wise requirement is calculated by human resource , with job specification against
the budgeted status of head count then it is decided either to announce internally. If budget allow
for such position human resource announce the vacancy internally to open the job for all relevant
personnel to apply who posses such qualification. Interested employees are required to fill a
form duly recommended by their unit/line manager and submit to HR for further action at their
end.
If an employee is applying for a job in the same grade as his existing grade, the employee
mush have had at least one full performance before being considered for the next job.
However, if a candidate is applying for a job grade higher then existing grade the HR
recruitment unit will ensure that the employee is transferred on his existing grade and
perform a period of one performance cycle before being considered for a promotion.
HR will then screen all applications on the basis of pre-defined requirements and short
requirement. Interview process is initiated according to pre-determined interview guidelines to
determine the candidate, suitability for the vacancy. If the candidate is suitable for the position
HR will make all necessary arrangements for the transfer to take place smoothly. Consequently,
a replacement will be announced or identified immediately by HR to meet the needs of the
department/division where the candidate is being transferred from.

4.5.7.2 External source

Where senior or more diverse profiles are required and internal search has proved to be an
insufficient method, then search be carried out externally. The process has to be initiated by the
relevant group head by providing jobs specification along with there request
and
recommendation of to any HR. HR will carry the process forward by the searching for the
potential candidate through up dated the database, marketing EP or conduction the assessment of
the identified candidate. Management trainee probationary officer have been introduce to build
an external resource pool for entry/junior level hiring. An offer for employment to candidates are
made through
Direct advertisement
Consultants

4.5.8 Direct advertisement

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This method for attracting quality applications is used when there is need to hire in large numbers
within a shortest deadline and at different locations. HR will assist the department to draft
advertisement which mush be approved by group head HRM and group head of concerned
department.

4.5.9 Consultant
Some time management of the bank engages the services of consultant for hiring the candidates
from the market. This is very costly option and needs to be exercised with restraint. Sometime it
is the only option available. However it is important that this option must be exercised with
caution and through HR recruitment policy.

4.5.10 Employment selection process:

While offering an opportunity in bank UBL bank first introduces itself and then give the
criteria/job requirement
Have bachelor degree
Have an age not exceeding 26 years.
Be self-motivated and able to work independent.
Excellent presentation skill.
All short listed candidates will have to clear written test and interview.
To ensure a consistent and transparent process of all such Job Experience will
be an additional consideration.
An employee on permanent cadre the following process is adopted.
Unite head/line manager prepare a job description and raise a hiring request to
HR duly approved by group head against budgeted head count.
HR will screen the applications on the given selection criteria.
Short listed candidates are requested to appear for assessment test.
Panel interview are conducted within two/three week of short listing the
candidates who clear the test. Selected candidates then informed through letter
of appointment.

4.5.2 Joining formalities

Before joining the bank the candidates is required Acceptance of employment offer within 15
days

Candidates have to undergo for medical examination from doctor a panel of bank.
Completion of all documents duly witnessed and attested a joining the bank as per list
of joining documents provided by HR relationship manager.

References provided by the candidates are checked by within a letter referee in

accordance with the regulations of SBP.

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An employee is confirmed after completion of sis month probationary period. However

confirmation is with held if

Documents submitted are in incomplete

No response is given by referee.
HR have its discretion to
Extend probationary period.
Not extend any finance facility.
May stop salary employee fail to provide the missing documents provide to HR. If the
performance of an employee during probationary period is not satisfactory the competent
authority may at its sole discretion extend the probation period or terminate employee
and decision of termination of employment shall be communicated to the associate follow
by an exit interview by the concerned department.

4.5.2.1 Training and Development:

UBL management has established three training colleges one at Karachi one at Islamabad
and one at Lahore which impart necessary training to newly appointed officers. Management
trainee for period of minimum six weeks. In the training college basis procedure for operational
activities State bank of Pakistan prudential Regulations credit manuals forex letter of credit are
highlighted in the training sessions and then the officers are posted in the branches for job
training where they opportunity to practically utilize the knowledge they learned in staff training
college. At branches supervising manager of trainee officer critically review the employee interest
in job training and his performance, normally after sis month, probationery officer are confirmed
an their satisfied performance. However management feel that employee needs further training
probationery period may also extended.

4.5.2.2 EMPLOYEE TRAINING AND DEVELOPMENT

The quality of employees and their development through training and education are major factors
in determining long-term profitability of a small business. Hiring and keeping good employees is
the key to the first factor. If you hire and keep good employees, it is good policy to invest in the
development of their skills, so they can increase their productivity. Training often is considered
for new employees only. This is a mistake because ongoing training for current employees helps
them adjust to rapidly changing job requirements.

4.5.2.3 Purpose of Training and Development

Reasons for emphasizing the growth and development of personnel include

Creating a pool of readily available and adequate replacements for personnel who
may leave or move up in the organization.
Enhancing the companys ability to adopt and use advances in technology because
of a sufficiently knowledgeable staff.
Building a more efficient, effective and highly motivated team, which enhances
the companys competitive position and improves employee morale.

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Ensuring adequate human resources for expansion into new programs. Research
has shown specific benefits that a small business receives from training and
developing its workers, including:
Increased productivity.
Reduced employee turnover.
Increased efficiency resulting in financial gains.
Decreased need for supervision.

Employees frequently develop a greater sense of self-worth, dignity and wellbeing as they
become more valuable to the firm and to society. Generally they will receive a greater share of the
material gains that result from their increased productivity. These factors give them a sense of
satisfaction through the achievement of personal and company goals.

4.5.2.4 Select the Training Methods & Mode:

Your business should have a clearly defined strategy and set of objectives that direct and
drive all the decisions made especially training decisions. Firm that plan their training process
are more successful than those that do not. Most business owners want to succeed, but do not
engage in training design that promise to improve their chances of success. Why? The five
reasons most often identified are
Time Small businesses managers find that time demands do not allow them to
train employees.
Getting started Most small business managers have not practiced training
employees. The training process is unfamiliar.
Broad expertise Managers tend to have broad expertise rather than the
specialized skills needed for training and development activities.
Lack of trust and openness Many managers prefer to keep information to them.
By doing so they keep information from subordinates and others who could be
useful in the training and development process.
Skepticism as to the value of the training Some small business owners believe
the future cannot be predicted or controlled and their efforts, therefore are best
centered on current activities i.e., marking money today.
A well-conceived training program can help your firm succeed. A program structured with the
companys strategy and objectives in mind has a high probability of improving productivity and
other goals that are set in the training mission. For any business, formulation a training strategy
requires addressing a series of questions.
4.5.2.5 Training needs assessment:
Training need during calendar year is assessed in the very beginning of the year and the field
management ate requested to select the topics in which m most of employees need training. The
objectives of imparting training is t60 increase their performance efficiency as well at improve
quality services. Moreover subjects related are day to day banking operations State Bank of
Pakistan prudential regulations etc. after calling information recommendations of topics selected
for staff training unit head training approved the training need and advise training schedule date,
Duration of course participants on monthly basis. The field management again requested for
nomination of the employee who need training to improve his working efficiency to meet the
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required standard. Training session is conducted at staff training colleges at Karachi, Islamabad
and Lahore. Further mobile training is also arranged at circle region level for maximum
participation.
4.5.2.6 Employee Development
When training need assessed and the course for qualitative as well as quantitative training of
employee are selected that it is decided to nominate the officer for subject training which help in
grooming the employee for their career development so as to provide efficient personalized
services to customers at the one end increase employee performance more efficiently at the other
hand. Motive behind training courses is to increase customer services efficiency as well to
improve working standard in compliance with procedural instruction, manual, credit policy as
prudential regulation of State Bank of Pakistan. The training itself inculcate sense of
responsibility compliance of procedure set by bank as well as regulations of SBP and other
regulatory authority. When employee is updated with the procedure, SBP PRs, the efficiency of
working of an employee is increased and chances of non compliance are almost minimized.
4.5.2.7 Performance management
Performance is the central theme of the management at UBL and is at the heart of our
management practices. The performance management system focuses on key areas such as

Create an environment that encourages employee deliver high performance.

Distinguish good performance from poor performance and recognize good performance
through process defined below and reward high performances.
Provide all possible means and resources to help poor performance to improve and
Where the poor performers fails to show progress/improvement, define a uniform process
that address such situations.

4.5.2.8 Objectives
To initiate a systematic interview between the subordinate and their supervisors to examine the
performance. To inform subordinate on the way their performance is evaluated and the aspects
which wave taken its consideration in evaluation. To help the supervisor in examining the
requirements for training development . To ascertain performance levels against agreed goals.

4.6 FUTURE PROSPECTS

The UBL can enjoy handsome return any diversify its funding base by investing into
capital market of other countries. So it will enable it to establish name recognition in the
world.

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Despite of poor customer service of other Banks people still come to UBL because of its
good will as they feel its secure therefore bank improve its deposits by giving facility of
night banking and also can compete its competitors with positive steps.
It can establish advisory services division in order to facilitate the customers investing in
the securities.
In order to facilitate the nation the UBL can play an important role in the development of

the following sector.

Business & Industry
Import & Export

5 Overview of the Departments

Business operations are doing in the branches of UBL that are located in different cities of
Pakistan. There are 2 audit offices that are located in main cities of Pakistan that are Islamabad
and Karachi. And only 1 treasury office located at Karachi. I do internship at Phalia branch of
UBL and here I discus functions and operations of the department of Phalia branch.
These are main department in Phalia Branch:
1.
2.
3.
4.
5.
6.

Customer Service Department

Operation Department
Accounts Department
Credit Department
Cash Department
IT Department

5.1 Number of Employees in UBL Bank

Profile of UBL Bank Phalia Branch
No. Of Departments

No. Of Customers

850-900

No. Of Employees

12

Officers Rank Staff

Clerical Staff

Non clerical Staff

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IT coordinator
No. Of Guards
Phone

1
3
(0546) 596037
Profile Table

5.2 Functions and Operations

Here I discus function and operation of different department UBL
Admin Dept.
Admin dept perform different tasks Such as

Maintain the records of all employees of the Bank

Bill sanctioning, bill verifications
Dispatching
Maintaining the records of the correspondence to the other branches & to the other
institutes
Maintaining the correspondence received by the bank
Maintain many other records like cars log books, generator log book etc.

The admin dept. also supervises the lower management like sweeper, messenger activities and
kept the records of employees attendance.
Credit Dept.
The function of this department is to provide loan to customers to support their running
businesses as well as expand their businesses. Bank gives loan to those people who fulfill the
criteria stared by the State Bank of Pakistan. In UBL Credit department can be segregated into: Credit policy and procedure
Credit proposal
Credit processing Procedures
For giving loan to the people UBL follow the criteria that State Bank of Pakistan has set, for this
purpose credit officers have to collect all the following information about the customers and his
or her present business in order to give loan.
Eligibility criteria and procedure
Personal information
Business information
Security information
A proposal (case) has to be made approved by the Branch Credit Committee and then by the
Credit Division at the head Office. These proposals consist of:
Documents provided by the customers
Documents provided by the credit officer
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After completion credit proposal (case) this cases send to the risk manager who studies the
cases thoroughly and list out further requirements. This activity is called the credit processing.
The Credit Dept also checks their customers worthiness (credit worthiness) on which basis the
loan is approved for the customer. The credit officers check the internal worthiness (wages, sales
and suppliers) and external worthiness. (if the applicant takes loan from other Banks).
CAD Dept.
CAD basically deals with the approval of the different kinds of loans to the different business
entities. The loans, which are being approved by the department, are kept with some securities
such as bounds, properties and any kind of asset. Mainly CAD works starts when Credit work
ends. Every month Risk manager is sent to the every branch of the UBL form the Head Office.
The Risk Manager takes reports of lenders from credit department and checks the riskiness of the
particular party & prepares a risk sheet. After that the risk sheet forward to the CAD manager for
further procedures. The chain is like this:
Operation Dept.
The relationship of Bank and customers starts from Operations Department. Not only had this all
direct and indirect truncations linked with this department so controlling the functions/operations
of the Bank.
Following function that performs Operations Dept.
Accounts Opening
Cash Management
Clearing
Remittances(PO, DD, Advice to & from other branches)
Transfer
Markup recovery
Collecting of Utility bills

5.3 SHORT-FALLS/Weak areas needed to be improved:

During my internship at the UBL I find out week areas that require improvements for long-term
benefit of the organization. These suggestions and recommendation are as follows.
The behavior with the customers should be improved.
There is a great need of proper training of employees. Because whenever they were asked about
the latest banking the answer was sorry we dont know.
Like the other reputed commercial banks UBL should recruited some officers especially from the
fresh MBAs and M.Com students. Doing so, the more talented persons would enter in the
management and they will try to make the National Bank compatible with the other banks.
All the branches must be fully equipped.

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Try to establish effective communication between top-level management and executive.

Also do marketing through internet
Effective training and qualified, dutiful and vigilant inspection teams are inducted per force in all
the banks.
This branch is not doing many functions to open the L/C and to deal in export and import
facilities. So bank should hire export staff for such types of activities and start them in the branch.

5.4 WEAK AREAS OF UBL

In our country rate of inflation is increasing with the increase on unemployment. So due to
the increase in the price of the products the saving of the nation is decreasing with the
passage of time. So it is a threat for the banking sector. As the bank is not proving any
product to its customer which meet the inflationary pressure.
The number of banks is increasing in Pakistan with the passage of time. Therefore
Management is required to review its policy and bring such products which comparatively
better to compete other banks.

6 My learning As a student Internee

When I heard the good news of me having a six week opportunity to interact with a world class
bank. All these six weeks were full of events, full of learning and most importantly full of
professional working. Here professional regards in all from clerical to managerial work. In these
six weeks period, the best thing to me was the authority and dependency of customers upon me,
when they come with a hope that Im there to guide them through. Knowing all is not learning,
the real learning is to convey right. I tried to learn real, see real UBL, and tried to comprehend
the difference between what we look form outside and what is going on inside.
UBL is full of experience and professional traditional bankers. As it perfectly suit the environment
we are operating in, You attitude has helped UBL in capturing masses. In the private sector, no
doubt its a fast growing bank, but heres something thats still unrealistic to the policy makers.
The line of unsatisfied customers is increasing, not because we are not serving well, its because
customers are not understanding the YOU attitude right. Every customer wants to make sure his
work is done at the first convenience, but they are not concerned about the responsibility with
which every employee is working. We need to put in some guidelines for our customers, as they
walk in. This will not only save their time but will also motivate staff members to work more
promptly, because if customer and employee engage into some unhealthy quarrel, the whole
environment will be disturbed.

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Back to my real learnings. In my six week internship, I worked in customer service department,
as well as in clearing department. Because of some work load, I was unable to learn much about
other cash and accounting department. Here is my count down learning of six weeks.

Account Opening:
Penning down information and keying it into the system does seem a simple and tedious job but it
is not. My initial five days at customer service department was the liveliest experience of my
internship. Though physically I was there just to assist the account opening officer, but it turned
out to be much more for me. That is when I first actually imitated as a presenter of UBL to
customers, when to many people, Im their hope.
UBL offers a variety of options for anyone; to everyone. You are an investor, regular
businessman, middle man, salaried person or a house wife; UBL serve you in every way it can
through its commendable and reliable services, because at UBL, YOU come first.
Working at Customer Service Department, I did counter with different types of customer and
opened their accounts under the supervision of the officer. When you have the sole responsibility
to open the accounts, its always very important to understand the needs of your customer.
Understanding the psyche of customer is very important. Until and unless youre completely
satisfied that the customer has genuine reason and need to open the account, dont do so.

Account Opening Form:

In all the documentation within the bank, clearness and tidiness are major features. Over writing
and cutting should always be avoided as it may lead to any misinterpretation. Account Opening
Form is the most important documentation when a customer walks in for commercial banking and
wants to develop a relationship with us. In AOF, all the necessary information should be
completely scrutinized before the customer walks back. Now lets look at some of the salient
requirements of AOF and their importance.

Currency and Type of Account:

It offers you all the eight different typed of accounts mentioned before. First understand why the
customer is here and what type of account suits him a lot. Scale down all the options suiting his
investment or requirement and help him choose what is best for him. Outline all the salient
features of that particular account to him and make him tick the best box.
Mark the currency box if the customer wishes to deposit in currency, in case, other than PKR.

Nature of Account:
Understand and choose the desired nature of account.

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Individual Account (Single/Joint) determines if the account is personal or joint. Once again
understand your customer here. Illiterate and gullible customers should better opt for joint
account for their own security.

Particulars of Account:
First of all the title of account is entered by which it will be called off. Following is the
Key/Secret Word of six characters which is mostly preferred to be mothers name because its
simple unforgettable. Key word is used to verify the customer on phone or while other
subsequent inquiries. Next comes the mailing address; where the bank should mail anything it
has to. Next is the permanent address of the customer which should be copied from
the
CNIC of the customer. E-mail address is mandatory for Net banking and e-statement facility
whereas Mobile number for mobile banking. Lastly its your choice to hold your statements for
collection or mail it to you.
*Here make sure mandatory fields are entered and any valid contact number must be provided.

Personal Information:
Following portion summarizes social with standing of a person-Applicants name, Fathers or
husbands name, gender, marital status, Date of birth, nationality, country of residence and
identification source and its number should be enter. Make sure the source of identification is not
expired. Enter NTN if available. Know the occupation of the applicant and check the respected
box.
In case there is more than one account applicant, fill in all the above mentioned information for
other applicant as well.
*Its a good practice to ask for the original identification source of the customer and pen down the
number and expiry date directly form it.

Next of Kin:
In case if the account holder is somehow not contacted, this portion provides information of the
person who should be contacted instead. Persons name, relationship, address and Telephone
number should be provided.
Business Account determines that the party has its own entity under which the account will be
supervised. Match the respected category and check the box.

Particulars of Account:
Here the information about the business is filled in. Title of account,company/business name, and
nature of business, office/mailing address, head office /registered address, office email and NTN
are mandatory information required for business account. CNIC is required in case of sole
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proprietor ship and information of few persons are required who can be contacted in case of
companies. Here we need to know that who will be operation the company accounts.

Additional Information:
Existing relationship with UBL:
In case if the customer already has some relationship with UBL, it should be mentioned here.
This is just in case to formally know and cross the customers provided information.

Existing relationship with other banks

This is to know what relationship the customer has with other banks, if any.

UBL Wallet ATM/Debit Card:

Here first define your customer what ATM card is, what are its features and what is the difference
between its different options. Enter the name of the customer in Name on card filed. Then is the
option of supplementary ATM card.A customer can issue up to 9 supplementary cards. If
supplementary card is required, a UBL Wallet VISA card requisition form is filled in which
details about supplementary card holders is penned.

Zakat Deduction (only on PLS A/C):

PLS account holders can directly pay Zakat from their accounts, if they are willing to.

Other UBL Products:

Account holders can opt for UBL Net banking, UBL Orion, Credit card, Personal loan, Car
Financing, Mortgage and Business Finance.

Operating Instructions:
This identifies the signing authority of the account. It can be operated singly, either or survivor,
jointly, mandate or by any other in special cases.

Statement of Accounts:
This specifies how early the account statement is required. It can be daily, weekly, monthly,
quarterly or semi annually. Customers can choose Mail or e
Statement or both.
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Special Instructions:
Special instructions, if any, are registered here. It usually certifies further operation instructions of
the account.

Account referred by:

Detail of person referring the customer is entered here.

Terms and Conditions:

These terms and conditions outline the policy of bank about its accounts regulations. Abidance
by state bank laws and banks policy is compulsory and customers signature at the end of the
statement is his abidance by the law

Indemnity and Undertaking:

Here the customer agree by the bank policies and agree to its terms. Applicant sign the
undertaking and officially agrees to be a part of UBL.
*As an account opening officer, you must enclose all the signatures and should verify them. Every
cutting on the AOF should be verified by customers signature, and officer should verify the
customers signature.

For Bank Use Only

Special Category of Account:
If the account is of minor, UBL staff, Illiterate, Blind or Registered Alien, it should be checked
respectively. Passport size Photographs are required in this case and customer can only make the
transaction personally. Make sure signatures are not too simple or shaky. If so, again passport
size photographs may be required and transactions can only be made personally for customers
own security.

Service Charges:
This is the minimum balance penalty which is applicable to all except students, mustahiqueen of
zaket and government employees salary or pension purpose accounts

Know You Customer:

Heres an assessment that the account opening officer do in order to understand some aspects of
the new customer relationship.

Individual Account:
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The customer is marked as walk in, marketed or a referral; he/she is a public figure or not.
Moreover what will be the customers sources of funds . What would be the usual mode of

Transaction and what would be the intentions of account with UBL. Who will be the ultimate
beneficiary and what is the approximate value of transaction per month.

Business Account:
The customer is marked as a walk in, marketed or referred customer. Name of parent and other
companies are entered. Geographical area of activity is mentioned. How the business earn is
mentioned to know the business type. Then similarly mode of transaction, ultimate beneficiary,
initial deposit and approximate maximum value of transaction per month is recorded.
*Finally after fulfilling all the necessary requirements, the officer here by recommend to open
the account of the customer.

Documentation to be obtained
Individuals:

Photocopy of CNIC/Alien Registration No./ passport

Photocopy of service card/employment card/student card

Sole Proprietorship:

As above and NTN/Sales Tax Registration Certificate

Application to open account on sole proprietorship letter head
Rubber stamp of sole proprietorship to be affixed on AOF and SSC.

Partnership:

Photocopy of CNIC of all partners

Application to open account on partnership letter head signed by all partners
Attested copy of Partnership deed
Copy of Registration certificate with Registrar of Firms
Authority letter in favor of person responsible to operate the account.
Rubber stamp of partnership to be affixed on AOF and SSC.

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Joint Stock Companies:

Certified copies of:
Resolution of BoDs for opening of account and certifying the person responsible to
operate it.
Memorandum and Article of Association
Certificate of Incorporation and Commencement of business
CNIC of all the directors
NTN/Sales Tax Registration Certificate
Rubber stamp of Company to be affixed on all documentation

Clubs, Societies and Associations:

Certified copies of
Certificate of registration
By-Laws/Rules and Regulations
Resolution of governing body to open an account , certifying the person
responsible to operate it.
NTN/Sales Tax Registration Certificate
Rubber stamp of Company to be affixed on all documentation

Agent Accounts:

Certified copy of Power of Attorney

Photocopy of CNIC

Trust Accounts:

Photocopy of Certificate of Registration

Photocopy of CNIC of all trusties
Certified copy of instrument of trust

Executors and Administrators:

Photocopy of CNIC of Executor/Administrator

Certified copy of Letter of Administration or Probate

Specimen Signature Card (SSC):

Whenever a customer visit us to make a transaction, we cannot all the time verify his
signature by AOF. For this purpose SSC is signed and then scanned into the system. So
whenever the signature requires verification, it can be done through systems next to employees.
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SSC comprises of Branch code, A/C No., customers name, special instructions and two
Signatures.

Cheque Book Requisition Form:

At the opening of account, this form is filled, identifying the account number, number of leaves
and whether to hold cheque book for collection or to mail it.

Letter of thanks:
A letter of thanks is dispatched to the mailing address of the new account holder and its copy is
attached to the AOF. Actually this letter of thanks is for the confirmation of this fact that customer
actually lives at the mentioned address.

Clearing of cheques:
Outward Clearing:
My experience at phalia branch started from the clearing department. Right in the morning
cheques collected from the drop box simply flood over my table. According to all I learnt through
listening, viewing and questioning is summarized below.

Documentation of Consumer Cheques:

All the cheques collected are first categorized into

Credit Cards
Auto Loans
Personal Loans
Cash Line

Having categorized, firstly loan number of each cheque is verified. For the verification of the
prescribed loan number, following ledgers are credited

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Credit Cards

G3540223

Personal Loans

G3540627

Auto Loans

G3540601

Cash Line

G561014 ( Head Office)

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Verified cheques are then validated before being documented into the drop box collection sheet
for our daily drop box collections record. To anticipate the approval of cheques, we need to
validate some important specifications of all the cheques. They are:
Date: Cheque should not be post dated or out of date.
Figures: Amount in words and figures should match.
Signature: Drawers signature must be clear.
Intercity: Cheques must not be of other cities. Intercity clearing cheques for consumer
departments are not entertained
Payees Name: Payees name should be written, and endorsement should be as per the
beneficiary of the cheque.
There should be no over writing in every thing penned.
All the filtered cheques are then entered into the collection sheet in which following information
is entered.

Cheque No.
Name of bank
Name of Customer
Loan No.
Amount
Document No.

All the documented consumer cheques are then posted into the system.

Posting of the Consumer Cheques:

For clearing, we opt for second option in Banking category, and after entering the posting date,
clearing, date and transfer delivery date, we opt for single entry option. Now all the cheques are
credited in the clearing schedule in their prescribed ledgers.
Credit Cards
Personal Loans
Auto Loans
Cash Line

G3540223
G3540627
G3540601
G3590991 (Miscellaneous)

Credit Cards Cheques:

During the posting, following fields are keyed in
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Debit/Credit

Account Number
Bank
Branch
Credit Card Number
Cheque Number
Amount

Personal Loans Cheques:

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Personal Loan Number
Cheque Number
Amount

Auto Loans Cheques:

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Transaction Type (Loan Repayment)
Auto Loan Number
Cheque Number
Amount

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Cash Line Cheques: (Miscellaneous)

During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount

Cash Line Cheques are posted into Miscellaneous Sundry account when they are forwarded for
clearing and, on clearance; they are transferred to head office (G5610014; Tr # 60) where all
those cheques are credited to their respective accounts.

Customer Account:
During the posting, following fields are keyed in

Debit/Credit
Account Number
Bank
Branch
Cheque Number
Amount

After entering the details into the system, we can accept, modify and reject it. As soon as entry is
accepted, computer generated document number is assigned.
*In case further modification is required, it can be done at clearing modification option under
clearing schedule.
Following the completion of posting of cheques, an add list is prepared to calculate the total
amount of cheques which is further cross-checked with the clearing display on the system. As
cheques can be either of phalia or M.B.Din, so separate add lists are prepared and enclosed with
the cheques in the NIFT envelopes. In other case, if cheque is of city other than phalia and
M.B.Din, its either sent in intercity clearing or as OBC (Outward Bill Collection). Intercity is
presented through NIFT whereas OBC is either sent through Courier or Dispatched to the desired
branch of the bank.
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Types of cheques
Local Consumer
Local Commercial
Intercity

OBC

Stamps in each case is as follows

Stamps over cheques
Endorsement

Crossing

Clearing

Crossing
Clearing
Crossing
Clearing
Intercity Clearing
Crossing
OBC Number

Received Payment
Payees Account Credited
Payees Account will be
credited upon realization.
Payees Account will be
Credited upon realization.

Cleared Cheques:
Now the next day when clearing is confirmed by NIFT, respected account are debited. We
go into the banking option and in transfer, we debit all the respected accounts. Same is the case
with intercity and OBC cheques.
In documentation, debit and credit vouchers are made, which show total amount of
clearing as per day.

Returned Cheques:
All the cheques which are returned, due to any reason, are then revered. They are debited
back in the clearing schedule. All the returned cheques are documented in the cheque return
registers and all the account holders of returned cheques are charged with service penalty.
*All the vouchers are signed by the designated officer and all the entries over 50,000 are
supervised.
Remittances:
Demand Draft:
DDs are always a secure way of paying remittances in other cities. Both account holders and
walk in customers can avail the facility of DDs. Charges tend
to differ for both customers
but the advantage tend to be same. DDs are made in
the
favour of beneficiary and
remitter either pays in cash or through cheque.
Charges for DDs are

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Up to Rs. 100,000/Over Rs. 100,000/Issuance of duplicate DD

0.10% Min Rs. 100 for A/C holders

0.20% Min Rs. 200 for Non A/C holders
0.05% Min Rs. 150 for A/C holders
0.15% Min Rs. 250 for Non A/C holders
Rs. 150 for A/C holders
Rs.250 for Non A/C holders

When DDs are issued, head office account are debited and remitters account is credited, on
presentation, head office account is credited and beneficiarys account is debited.

Pay Order:
Pos are another safe way of paying your remittances within the city. They are payable at any
branch and then are forwarded for clearing. There charges are
Issuance of PO
Cancellation of PO
Issuance of duplicate PO

Rs. 75 for A/C holders

Rs 250 for Non A/C holders
Rs. 75 for A/C holders
Rs. 250 for Non A/C holders
Rs.150 for A/C holders
Rs. 300 for Non A/C holders

In case of PO, remitter account is credited and PO A/C of branch is debited.At presentation,
Beneficiary is debited and PO A/C of branch is credited.

Uni Remote:
Uni Remote is the online facility of depositing cash to any account in UBL. With on-line
banking, you are connected to the complete network of UBL all over Pakistan. Uni Remote
charges are Rs. 200 for cash withdrawal and Rs. 100 for cash deposit.

Security Deposit Receipts (SDR):

Security deposit Receipts are your safe way of making payments. Not only its free of cost for A/C
holders, it also offers you the best liquidity solution as the cash continues to be with you until and
unless your deal gets final and you pay off. In case of cancellation, its also free of cost for A/C
holders and their amount is returned to their normal account balance.
*For non A/C holders, Rs 250 is charged. Duplicate fee is Rs. 250 (flat)

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8 CONSLUSIONS
United Bank Limited (UBL) is the one of the larges bank in Pakistan and ranked 1 to 3 in Asia.
When I got a deep study about this bank, it was very difficult for me to check out the key factors
which make UBL, THE BEST. A huge network, largest number of branches, it is very difficult
to control, organize and keep the institute on a progressive way. When I studied about UBL, I am
on the point that top level management, policy makers had a huge contribution for UBL but the
Most important role is played by Human Resource Department (HR). As the Bank is the
Financial Institution and its major dealing are in deposit and lending but without Human
Resource nothing is possible. As human resource is the most important in any Organization and as
said earlier Human Resource Department plays a vital role for UBL. There is a specific structure
of HR Dept. That is called human resource management (HRM) in the organization and it has a
particular process of HRM. The role of HRM is just like a hum to manage its human capital in
order to meet the organizational goals and objectives. HRM process in the organization involves
all the stakeholders to have their input in organizing, planning, developing and controlling the
human resource. Human resource department also forecast future HR needs (demand), forecast
future internal/external candidates (supply). Monitor and evaluate results and forecasting HR
requirements. There are different methods and approaches used to forecast HR need and demands.
Human Resource Department plays the key role in employee recruitment and selection. And
therefore internal and external sources used as well. The recruiting process initially starts within
the organization. The recruitment section tries to explore the required human capital within the
organization but as we know UBL is the largest Bank in Pakistan and day by day its requirements
regarding staff are more and more so it need to recruit form external sources as well. The working
atmosphere of the bank is quite friendly. This very culture of the UBL is seen in the norms of
expected behaviors. values, philosophies, rituals and symbols used by its employee. This culture
and atmosphere have been evolved over a period of time. Managers and supervisors must
consider the culture of the bank as a key factor because otherwise excellent strategies can be
negated. So, a good and satisfied human resource is valuable and has no alternative. As a human
being we always expect a lot from any other one and the same with the UBL. Clients always
come t you with a hope and its the responsibility of employee to fulfill that, and its only because
of the growth and development of the employee. And the growth and development should be the
result of both the bank responsibility and the employees initiative.

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8 REFRENCES
All of the references and sources from where the data gathered for this report are
mentioned herewith for your kind concern.

Organization:

Annual Reports of United Bank Limited

http://www.ubl.com.pk/
http://www.ubl.com.pk/Products/index.aspx
http://www.ubl.com.pk/Publications/AnReport.aspx
http://www.ubl.com.pk/Islamic/index.aspx

Web Portals:

http://www.sbp.com.pk
http://accountancy.com.pk/forum
www.investopedia.com
www.google.com.pk
www.wikipida.com

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