BSBADM504B Plan or review
administrative systems
Revision Number: 1
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
BSBADM504B Plan or review administrative systems
Modification History
Not applicable.
Unit Descriptor
Unit descriptor
This unit describes the performance outcomes, skills and
knowledge required to plan or review the requirements of
effective administration systems and procedures for
implementing, monitoring and reviewing the system.
No licensing, legislative, regulatory or certification
requirements apply to this unit at the time of endorsement.
Application of the Unit
Application of the unit
This unit applies to individuals employed in a range of
work environments who are required to plan or review
administrative systems. They may work as senior
administrative staff or may have been delegated
responsibility for planning or reviewing administrative
systems.
Licensing/Regulatory Information
Not applicable.
Pre-Requisites
Prerequisite units
Approved
Commonwealth of Australia, 2012
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
Employability Skills Information
Employability skills
This unit contains employability skills.
Elements and Performance Criteria Pre-Content
Elements describe the
essential outcomes of a
unit of competency.
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Commonwealth of Australia, 2012
Performance criteria describe the performance needed to
demonstrate achievement of the element. Where bold
italicised text is used, further information is detailed in the
required skills and knowledge section and the range
statement. Assessment of performance is to be consistent
with the evidence guide.
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
Elements and Performance Criteria
ELEMENT
PERFORMANCE CRITERIA
1. Plan or review
administration
systems
1.1. Identify requirements of, or modifications to,
administration system through consultation with
system users and other stakeholders in accordance
with organisational and budgetary requirements
1.2. Obtain quotations from suppliers/developers of
system in accordance with organisational policy and
procedures
1.3. Make selection of supplier or developer in
accordance with organisational policy and
procedures
2. Implement new or
modified
administration
system
2.1. Identify and develop implementation strategies in
consultation with staff
2.2. Encourage staff to participate in all stages of the
implementation process
2.3. Implement system in accordance with organisational
requirements
2.4. Define and communicate procedures for using the
system to staff
2.5. Provide training and support for staff on the use of
the new or modified system
2.6. Deal with contingencies to ensure minimal impact
on users
3. Monitor
administration
system
3.1. Monitor system for usage, security and output in
accordance with organisational requirements
3.2. Modify system to meet changing needs in
accordance with organisational requirements
3.3. Clearly identify further modifications and notify
users
3.4. Monitor staff training needs and train new staff on
administration system
Approved
Commonwealth of Australia, 2012
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
Required Skills and Knowledge
REQUIRED SKILLS AND KNOWLEDGE
This section describes the skills and knowledge required for this unit.
Required skills
communication skills to recommend alternative ways of completing tasks, to
discuss changes in routines and procedures, and to monitor and define objectives
literacy skills to write detailed procedural text, including alternative courses of
action
planning and organising skills to implement system smoothly with a minimum of
disruption, to anticipate modifications, to plan system overhauls and to allow
sufficient time for training
problem-solving skills to choose appropriate solutions from a range of possible
solutions, to use processes flexibly and interchangeably, and to anticipate
problems and modify systems accordingly
research skills to assemble evidence and to evaluate information for accuracy and
relevance.
Required knowledge
key provisions of relevant legislation from all forms of government, standards and
codes that may affect aspects of business operations, such as:
anti-discrimination legislation
ethical principles
codes of practice
privacy laws
copyright
occupational health and safety
organisational policies and procedures relating to the tasks required.
Approved
Commonwealth of Australia, 2012
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
Evidence Guide
EVIDENCE GUIDE
The Evidence Guide provides advice on assessment and must be read in conjunction with the
performance criteria, required skills and knowledge, range statement and the Assessment
Guidelines for the Training Package.
Overview of assessment
Critical aspects for assessment and
evidence required to demonstrate
competency in this unit
Evidence of the following is essential:
documenting requirements or modifications to
administration system
developing appropriate activities to support system
implementation
working with staff to identify system improvements.
Context of and specific resources for Assessment must ensure:
assessment
access to organisational policy and procedure
manuals, reference materials and appropriate
equipment.
Method of assessment
A range of assessment methods should be used to assess
practical skills and knowledge. The following examples
are appropriate for this unit:
Guidance information for
assessment
Holistic assessment with other units relevant to the
industry sector, workplace and job role is recommended,
for example:
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Commonwealth of Australia, 2012
direct questioning combined with review of
portfolios of evidence and third party workplace
reports of on-the-job performance by the candidate
review of authenticated documents from the
workplace or training environment
demonstration of techniques.
other general administration units.
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
Range Statement
RANGE STATEMENT
The range statement relates to the unit of competency as a whole. It allows for different
work environments and situations that may affect performance. Bold italicised
wording, if used in the performance criteria, is detailed below. Essential operating
conditions that may be present with training and assessment (depending on the work
situation, needs of the candidate, accessibility of the item, and local industry and
regional contexts) may also be included.
System requirements may include:
Administration system may
include:
System users may include:
Suppliers/developers may include:
Implementation strategies may
include:
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Commonwealth of Australia, 2012
components of the system
number and type of users
organisation/staff requirements
purpose and nature of system
purpose and nature of organisation
size of system
skills of existing staff
staff training needs
type of system
work practices
electronic system
paper-based system
casual personnel
external clients
organisation's personnel
administration system consultants
computer/software suppliers
efficiency consultants
equipment suppliers
information technology technicians
information technology trainers
internal staff/clients
office equipment suppliers
boosting staff confidence
change management strategies
changing team/organisational culture
ensuring system functions correctly
external consultants
informing relevant persons
modifying system
providing staff training/information sessions
re-defining staff roles
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
RANGE STATEMENT
Communicating procedures may
include:
Training and support for staff may
include:
Contingencies may include:
Monitoring of system may include:
Security may include:
Changing needs may include:
Further modifications may relate
to:
Approved
Commonwealth of Australia, 2012
re-distributing office tasks
team goal setting
temporary reduction of workload
testing
trialling
email messages
facsimile messages
internal newsletter
meetings
office memorandum
photocopied instructions
professional development time
training days
coach, mentor and/or buddy systems
online tutorials
on-the-job trainers
professional development
skills assessment
training handbooks
videos
loss of staff confidence
need for additional training
need to modify system
temporary reduction of work output
extra administrative support and back-up
feedback from internal/external client/s
observation by trained technician/s
utilising monitoring tools and processes
confidentiality agreements
passwords
safeguards against computer viruses
change in the nature and purpose of the
system/organisation
change in user requirements
growth or decline in system size
technological advances in administration
systems
additional equipment, training
negotiation of timeframes for system
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Innovation and Business Skills Australia
BSBADM504B Plan or review administrative systems
Date this document was generated: 26 May 2012
RANGE STATEMENT
Monitoring staff training needs
may include:
implementation
redefinition of administrative roles and duties
specialised software
ongoing assessment of staff skills
ongoing feedback opportunities
providing professional development
opportunities
Unit Sector(s)
Unit sector
Competency field
Competency field
Administration - General Administration
Co-requisite units
Co-requisite units
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Commonwealth of Australia, 2012
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