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Faq On Mobile Number Portability

Mobile number portability (MNP) allows mobile phone users to switch mobile service providers within the same area while retaining their existing number. MNP is only available for mobile numbers, not landlines. To port a number to BSNL, a user must obtain a unique porting code (UPC) by sending an SMS, fill out a subscription form with proof of identity and address, and their number will be ported within 7 days as long as there are no outstanding bills or other issues. The porting process is free for BSNL and the user must change their SIM card during the porting window between 10pm-5am to complete the process.

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118 views

Faq On Mobile Number Portability

Mobile number portability (MNP) allows mobile phone users to switch mobile service providers within the same area while retaining their existing number. MNP is only available for mobile numbers, not landlines. To port a number to BSNL, a user must obtain a unique porting code (UPC) by sending an SMS, fill out a subscription form with proof of identity and address, and their number will be ported within 7 days as long as there are no outstanding bills or other issues. The porting process is free for BSNL and the user must change their SIM card during the porting window between 10pm-5am to complete the process.

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wcdma123
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FAQ ON MOBILE NUMBER PORTABILITY

Q.What is MNP?
MNP is Mobile Number Portability through which any non BSNL Mobile
customer can migrate to BSNL within the same service area (State/Circle)
without changing the number.
Q. Can I port my landline number to a mobile number?
Ans. No. MNP is allowed only for mobile numbers
Q. I have a BSNL/non BSNL CDMA Mobile phone, can I PORT to switch over
to BSNL Mobile (GSM) ?
Ans. CDMA Mobile Sure! But you will need a GSM compatible handset.
Q. Can I use mobile number portability to port in to anywhere in India?
Ans. .MNP is allowed only in the circle/state from where you got your mobile
number. For example a customer from Kerala can migrate to any migrate to any
operator within Kerala.
Q. Do I need to pay any charges for porting in to BSNL?
Ans. No. Even though it is chargeable, BSNL is offering the facility free of cost.
Q. Do I need to cancel my account with my non BSNL service provider?
Ans. Once you give the request It will be cancelled automatically
Q. What is a UPC code?
Ans. UPC code is an 8 digit Unique porting code which you will be required to
provide to BSNL at the time of switching to us. You need go to the write message
option on your mobile and type PORT followed by your ten digit mobile number.
Send this message to 1900 from your mobile phone and you will get the UPC
code. Thats it!
Q. How fast will I get the UPC code?
Ans. Immediately after sending the SMS.

Q. What steps do I need to follow if I want to switch over to BSNL?

Ans. You can give details by clicking the link above. Our sales executive will
approach you to get the formalities done. ( You need to fill the subscription form
and provide our sales representative with valid proof of address & proof of
identity and a passport size photograph.)
OR
Walk into any of our Customer service centres with a photocopy of valid proof of
address and proof of identity and a passport size photograph.
You need to provide an 8 digit UPC code. (The UPC code can be taken from your
existing operator by sending SMS "PORT <space> <your 10 digit mobile
number to
1900.)
Q. What is the validity period of UPC code?
Ans. 15 days. (You can again send SMS and have a new code.)
Q. What documents are required for a mobile number portability request?
Ans. You need to submit:
Duly filled CAF form with UPC code details
Copy of valid Address and Identity proof
Copy of last bill paid to current service provider (in case of post paid customer)
Q. Are there any conditions to join BSNL?
Ans. As per TRAI guidelines,
You should have completed a period of 90 days (from the date of activation of
your mobile connection) with your current operator.
You should have cleared all outstanding payments of your current Operator.
You should have no pending request for change of ownership of the mobile
number.
Your mobile number sought to be ported should not be sub-judice i.e. under trial
in a Court of Law.
Porting of your mobile number should not have been prohibited by a Court of
Law.
There should be no ownership change request pending against the number you
wish to port.
Q. When will my number get ported after applying?

Ans. On receipt of your documents , we will send a request to your existing


operator for validations, After which an intimation will be sent to you on exact
time and date of switching of your mobile number. The entire process will take
maximum 7 days as per time limit set by TRAI.
Q. Will there be any disconnection of services in this process?
Ans. Your number will be functional throughout this process. The switchover will
happen in a two hour window between 10 pm and 5 am. Exact time will be
communicated to you in advance.
Q. Do I have to replace my SIM card?
Ans. Yes, BSNL will offer a fresh SIM. You need to change the SIM after porting.
Q. Will I enjoy all existing services on your network as well?
Ans. You can enjoy all services offered by BSNL.
Q. I have a prepaid number with current operator, can I take a BSNL
postpaid connection through Mobile Number Portability?
Ans. Yes.
Q. Can my Mobile Number Portability request be rejected?
Ans. Yes. Your current service provider can deny a request if any of the
conditions of eligibility is violated.
Q. I have paid my bills with my current operator till my last billing cycle,
How will I be billed for balance days?
Ans. Bill for the remaining period will be raised by your old service provider. In case you
do not pay the bill the BSNL connection is liable for disconnection.
Q. Is there any penalty fee if I want to move out of BSNL after getting ported?
Ans.. There will not be any penalty fee if you decide to move out, however you can only
port out after completing 3 months with BSNL.
Q: Is it possible to change my decision after applying for Mobile Number Portability
to BSNL ?
Yes , It is possible. But you should submit a written application within 24 hrs to BSNL.

Q. Do I need to apply for DND (National Do Not Disturb) service after port in?
Ans. Yes, you can call at our call center and request for DND service activation. Also you
may opt for the same while filling up the subscription form. OR else you can register for
DND by sending SMS to 1909
Q. What will happen to the balance amount of talk time, if any, at the time of
porting
In case of Pre paid customer, the balance amount of talk time, if any, at the time of
porting shall lapse.
Q. Can my number be ported without my permission?
No it cannot be. BSNL will verify all the documents before porting.
Q. Before porting Should I have to settle all the bills with non-BSNL Operator?
There will be a period between the final billing date and the porting date. To which
operator this bill is to be paid?
Non-BSNL operator will issue bill to the ported out Subscriber for his unbilled usage
till the time of porting. Subscriber will have to pay it within a stipulated period.
Q. Can I subscribe any kind of service prepaid/post paid, 2G/3G etc
Yes. You can be ported to any type of service you want irrespective of your old
category/type of service. For e.g. a pre paid subscriber can opt for post paid services after
porting.
Q. If I have a company mobile can I port the same?
No unless you are given written permission from your company allowing your number to
be ported.
Q. I am not the account holder of my number. Can I port my number?
No unless you are given written permission from the account holder allowing your
number to be ported
Q. Will there be an impact on roaming during the porting process?
If you are planning to travel outside LSA(State)/abroad during porting process, there may
be an impact on roaming. So choose wisely the time of the change.

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