SAP CRM: Master Data &

Middleware
Middleware is a tool which is inbuilt within SAP CRM that enables the SAP CRM
system to interact with various other SAP (R/3, BW, AP etc!" and non SAP
systems (3rd #arty web channel etc!"
$sin% middleware we can control what data should &low in and out o& the CRM
system and also monitor the same!
'he data e(chan%e between the CRM Middleware and e(ternal systems is
#er&ormed via ada#ters! 'he ada#ters ma# and convert data between various
&ormats!
)oad ob*ects can be e(chan%ed between a source and tar%et system, &or
e(am#le, between an SAP R/3 Bac+end and the CRM server! ,or -(am#le.
Business #artner master data and #roduct master data!
General Middleware settings for Data
Exchange
/atae(chan%e in CRM carries a very uni0ue #ers#ective and utili1es the CRM
Pro#rietary called CRM Middleware! -s#ecially we will see about the basic
settin%s which are re0uired &or the e(chan%e between CRM and -RP systems
considerin% Business #artners! Be&ore %ettin% into the im#ortant tables to be
chec+ed, we will loo+ into &ew im#ortant thin%s which are o& #rime interest!
Logical System:
A )o%ical system is #retty much im#ortant to be #resent #rior hand
because this is im#ortant to establish the connection with that
system!
When data is distributed between di&&erent systems, each individual
system within a networ+ has to be clearly identi&iable!
A )o%ical system is an a##lication system in which the a##lications
wor+ to%ether on a common data conte(t!
2n SAP terms, lo%ical system is considered to be a C)2-3'!
Since lo%ical system is the name used to identi&y a system uni0uely
within the networ+, two systems cannot have same name i& they
are connected to each other!
RC Connection:
R,C connections are the ones which #hysically enable the system
to share the in&ormation over the networ+!
'o create a R,C connection, use transaction SM45!
A&ter these two entities are ready, we can loo+ at certain tables which are
im#ortant at the -CC system &ollowed by the tables and certain transactions in
CRM system!
!m"ortant ta#les in ERP system:
CRMRCPAR $ Definitions for RC Connections%
Parameter
&ame
Descri"tion Recommended 'al(es
C)&S*ME
R
*ser of cons(mer that (ses the
)L+P "l(gin or the r,- ada"ter
f(nctionality to recei'e the data.
CRM
)/0&AME
or which o#1ect the destination
is allowed to recei'e the data
%2means all sending data
3.
RCDES+
S"ecifies the destination of the
CRM ser'er.
Any connected CRM
ser'er 2RC destination
for crm system 3
D)4&L)A
D
4hich 5ind of load wo(ld #e
allowed to send to destination.
%2all Load ty"es3
SE&D 6ML
6ML s(""ort2sho(ld data #e sent
in 6ML s(""ort3
Mixed Mode
% $ All the details indicated for the ta#les are for ill(strati'e "(r"oses
only. Any re7(ired data can #e (sed.

CRMC)&S*M $ Possi#le *sers of R,- Ada"ter (nctionality

Parameter
&ame
Descri"tion
Recommended
'al(es
C)&S*MER
*ser of cons(mer that (ses the )L+P
"l(gin or the r,- ada"ter f(nctionality to
recei'e the data.
CRM
A8+!9
lag to indicate whether the a""lication is
acti'e.
6
+E6+ Descri"tion CRM
:;PRE!6 Prefix for the : &ame (sed R-A
CRM!L+A/ $ ilter Conditions for Download
When there is a &ilter de&ined in R3AC6 transaction and the &ilters are
synchroni1ed, then all the &ilters will be #resent in this table in -CC! 2n CRM it
will be #resent SM,,2)'AB!

CRMPAR)L+P $ CRM )L+P Parameters
When the &ilters are maintained in CRM system, then there should be an entry
with the te(t CRM7,2)'-R2387AC'29- &or the corres#ndin% ada#ter ob*ect!
Sam#le screenshot.


CRMS*/+A/ $ S(#scri"tion +a#le for *"load and Download
)#1ects
'his is the table which will have the &unction modules &or the u#load or
download ob*ects!


!m"ortant ta#les and transaction in CRM system:
SM);ERPS< $ ERP$Site <eader ta#le
'his table &ills automatically whenever you create the site in the
CRM system by usin% the administration console (SM-AC"
Site 2/ is the uni0ue 2/ #rovided &or the each site created via
SM-AC!
CRMM;/*+;CRM)/0 $ /(ffer: 4hich /Ps are in 4hich Systems
'his table will carry the #artners which are success&ully re#licated
and the S2'- 2/ o& the system to which the data is re#licated!
SM)EAC 2+ransaction for Administraton console3
2n CRM server every system which is connected to it are de&ined
as sites and to enable the data e(chan%e the sites must be de&ine
in the CRM system usin% the tool SM-AC!
'o enable the data e(chan%e between the CRM server and the
connected system &irst we have to create the site &or the #articular
R,C destination in the SM-AC!
,ollowin% are the ste#s to create site.
#en transaction smoeac!
choose ob*ect ty#e S2'-!
Clic+ on create!
,ill all the re0uired &ields li+e name o& site , ty#e o& site!
Clic+ on site attribute button!
-nter the R,C destination in our case it should be any -CC
system and hit enter the system will automatically &etch all
the relevant data &or the site li+e lo%ical system name,release
o& the system etc!
A&ter creatin% the site the screen will loo+ li+e the below screen!
nce the site is created, the connected site has to be subscribed &or the
available #ublication!
P(#lication:
Publication is the de&inition o& one or more re#lication ob*ects with
s#eci&ic criteria &or re#lication means to say that Publication is +ind
o& container which may consist di&&erent re#lication ob*ect!
S(#scri"tion:
Subscri#tion is a re#lication ob*ect within the #ublication which
connected site can subscribe to it!
Subscri#tion is a means by which the site can subscribe &or some
#articular set o& re#lication ob*ects &rom #ublication which he want
to %et it &rom the CRM server!!
,or e%! Site can subscribe &or the all the business #artner to &low to
him or only the relationshi# should be re#licated to him! 2t all
de#ends on the customer re0uirement that what data he want to
re#licated to the connected site!

2n our case most o& the time we subscribe &or two business ob*ects
B$PA7MA23 i!e! all business #artner and B$PA7R-) i!e! all
business #artner relationshi# means to say that the connected -CC
side can acce#t all BP data and BP relationshi# data &rom the CRM
system other than this it will discard all other ty#es o& data!
A&ter de&inin% the -CC as a site in the CRM system we must assi%n
subscri#tion to it below are the screenshot which will show how to
create and assi%n subscri#tion to the -CC site!
,ollowin% will be the ste#s where the subscri#tion will be created
and assi%ned to the site!





2n the above scenario, we have only assi%ned one subscri#tion i!e :A))
B$S23-SS PAR'3-R R-)A'23S;2P< durin% re#lication only the
relationshi# &rom the CRM server will send to the -CC and not the
B$S23-SS PAR'3-R!
'here are mainly two +ind o& subscri#tion are available in the CRM
server!

+y"es of S(#scri"tion.
Sim#le Bul+ subscri#tion!
Sim#le bul+ subscri#tion is the standards subscri#tion which
%iven by the SAP standard SAP delivery and customer are not
allowed to ma+e any chan%e in this subscri#tion! 8eneral
recommendation is to have bul+ subscri#tion!
Sim#le intelli%ent subscri#tion!
Sim#le intelli%ent subscri#tion is somethin% which customer
can create their own subscri#tion with some &ilter criteria
accordin% to their re0uirement!
Middleware uses Business /ocument (B/oc" messa%es when trans&errin%
data between systems!

Sometimes #roblem durin% the re#lication re0uires monitorin% the Middleware!
SAP o&&ers standards tools to monitor B/oc errors messa%es in the system!
'he most used transaction is SMW=6 (/is#lay B/oc messa%es" accessed via
menu #ath Middleware>Monitoring>Message Flow>Display BDOC Messages!
;owever there are other use&ul transactions in the system!
Middleware Common +ransactions
When chec+in% Middleware #roblems, a review o& con&i%uration is necessary!
'he &ollowin% transactions are use&ul!

CRM Generation
SM8''A)
8enerate re0uired ob*ects &or CRM
Re#lication
8-3S'A'$S
Chec+ Status o& 8eneration
>obs
SM823/ 8enerate 2ndustry S#eci&ic b*ects
SM?R 0R,C Monitor/ Re%ister CSA ?ueue
SM;?$-$
- ?ueue demon


CRM Connecti'ity
SA)- /e&ine )o%ical system
SM45 Con&i%uration o& R,C Connections
SM-AC Administration Console


ERP Connecti'ity
SM?6 utbound ?ueue
SM?@ 2nbound ?ueue
SA)- /e&ine )o%ical system
SM45 Con&i%uration o& R,C Connections
CRM Re"lication Setting
R3AC3
Ada#ter ob*ect overview (re#lication &ilter
&or customi1in% ob*ects"
R3AS Start 2nitial )oad
R3AM6 Monitor re#lication status
R3AC6 Ada#ter b*ect verview


+ro(#leshoot /Doc Re"lication

When a B/oc is not re#licated success&ully, is necessary to chec+ the lo%s and
understand the reason that causes the #roblem!
'he &ollowin% transactions are use&ul.
SMW=6 /is#lay B/C Messa%es
SMW=@A B/oc Messa%e -rror Analysis.
Sum o& -rrors
SM?R 0R,C Monitor
SM?6 utbound 0R,C Monitor
SM?@ 2nbound 0R,C Monitor
SMWP CRM Middleware Monitorin%
Coc+#it
SMW' Middleware 'race
SM;?$-
$-
Monitor RAR ?ueues
SMBR-R
8
/elete Processed B/ocs
SMW=3 Show stats o& un#roc! B/oc
messa%es
SMW65 Co#y B/oc and #rocess
SMW@= Process B/ocs
SMW3RBM Convert B/oc Messa%es to
CM)
SMW3RC B/oc Messa%e -rror Recovery
SMW3W/ Watchdo% &or &ailed B/oc
Messa%es
Tx SMW02A BDoc Message Error Analysis: Sum of Errors

'his transaction is use&ul to %et a detailed error messa%e &or :B/C ty#e<! 'hat
allows summarisin% all errors &ounded in the system!


'he result list not only show the :Bdoc 'y#e< but also the com#onent a&&ected
that is use&ul in&ormation when researchin% SAP 3otes that could %ive any
indication o& the reason &or the error!



When #ressin% button :/etail Analysis< system navi%ate automatically to
transaction :SMW=6 /is#lay B/C Messa%es< and dis#lays the B/ocs Messa%e
a&&ected!






Tx SMO8REORG Delete processed BDocs

'his transaction allows deletin% B/ocs lo%s &rom the system! 2t could be run in
a test mode and &iltered by B/oc 'y#e, B/oc Messa%e 2/, $ser or chan%e
date/time! Cleanin% the lo% will allow users to &ocus on unresolved system
issues!



2n summary, middleware #roblems are usually based on con&i%uration! Always
have a loo+ not only to the middleware con&i%uration but also to the
com#onent con&i%uration! $sin% monitor tools, issues in more detail could be
chec+ed and +nowin% the DA##lication Com#onentD, a better &ilter could be
used when loo+in% &or SAP 3otes.