Sr.

No Region Issue Highlighted Action Point

1 Iganga N/W busy after 1800hrs KPI to be shared
2 Iganga 6th Sep (Sat) NW was completely down
Og detail to be shared with corrective
actions to be taken
3 Iganga N/W is down 3 to 4 days in a week
Og detail to be shared with corrective
actions to be taken
4 Iganga
Many Problems in Airtel Money - double
transactions etc
5 Iganga 3G speed is Ok but NW not stable
Og detail to be shared with corrective
actions to be taken
6 Iganga In 3G data consumes very fast
7 Mbale Mostly on Sat / Sun NW is not there
Og detail to be shared with corrective
actions to be taken
8 Mbale
Call set up has issues - need to dial 3/4
times for a call
Blocking KPI's to be shared
9 Mbale
Many Call drops even when both parties
are stationary
DCR to be shared for Mbale sites
10 Mbale Silent Calls CSR followup required
11 Mbale Many locations 3G is off e.g Kamuli
Og detail to be shared with corrective
actions to be taken
12 Mbale
Nasuti is suppose to serve big town but not
optimized ( 3Km from town)
Optimization team visit required
13 Mbale SMS can not go in one go
To be shared with Comviva for further
investigation
17 Mbale
NW completely off on 4 / 6 /8 Sept
(Thursday / Sat / Mon)
Og detail to be shared with corrective
actions to be taken
18 Mbale
People unable to load airtime ( external
aplication down)
19 Mbale Call to call centre needs 3/4 attempts
20 Mbale Branding not done
21 Mbale
Mob phones are costly than other
competitors
22 Mbale Batterys and phone gets faulty very often
23 Mbale
Airtel sells there phones at 45K whereas
completitor sells same phone @ 30K
24 Mbale
Many Problems with Airtel money platform
- Money doesn't go ; message doesn't go ;
Promotion
25 Mbale KYC Process is not clear
26 Mbale Advertisement to be done on radio station
27 Mbale Mbale resort 3G-2G ping pong
28 Kumi NW is bad during 1800 hrs till 2300 hrs KPI to be shared
29 Kumi No NW when power goes off
Og detail to be shared with corrective
actions to be taken
30 Soroti Cracking voice (B party was moving) Capacity expansion details to be shared
31 Soroti
Call set up has issues - need to dial 3/4
times for a call
32 Soroti
Katakwe / Amuria has echoe. Issue in 1st
call - second call is OK
TBI
33 Soroti
Kateta region need site ( MTN doing 9mill
business)
34 Soroti
Problem in Airtel money on sat / sun. (
message comes later)
35 Soroti
Triri trading centre - site needed - 4 mill
business will grow to 8 mill
36 Soroti Obalanga / Abirela need sites
37 Soroti
Arapo need site (transmission repeater as
of now)
38 Soroti
Initially coverage was there but after Soroti
main was sw off there is no coverage
39 Lira Call Drops KPI to be shared
40 Lira Call Quality KPI to be shared
41 Lira Silent Calls CSR followup required
42 Lira
Call set up has issues - need to dial 3/4
times for a call
KPI to be shared
43 Lira
Chawente - people have relocated. Need to
shift site
44 Lira Namakora - site access issue to be resolved
45 Gullu
Lachor tower ht issues - hence no coverage
in barracks
46 Gullu Kamdini site need to be shifted
47 Gullu Oul Atiak 5min outage to be resolved
To be taken up with EATON for site
batteries
48 Gullu
Border issue - customer being charged
roaming in No man land whereas
competitor dont charge roaming
Updates (Sep 29) Update (Oct 21)
* KPI analysis for all 4 Iganga sites done and no blocking
seen on the KPIs except for Walgogo sector 1 had high
SDCCH drops
* No internal alarms on any of the 4 sites
* Drive Test team did a lengthy drive in Iganga and
observed blocking on kasokoso (all three sectors) and
walgogo (sector 1)
* SDCCH capacity has been increased for kasokoso site
and is now under observation.
* Configuration for switching onto half rate has been
changed from 40% to 10% utilization
* Identified congestion on A interface and 1 STM has
been added. WIP to add 2nd STM (completion 30 Sep 1st
half) after which traffic will be observed in busy hour.
Iganga has shown considerable and
sustained improvement. Also confirmed by
Regional Sales Team
* 2G Network Availability for Iganga on Sep 6 was 99.25%
* 2G Network availability for Iganga for Sep 1 - 28 was
99.29%
* 3G Network outage totalling to 2612 mins effecting 4
(3G) sites was reported on Sep 6.
* After installation of some battery banks all 2G sites
have been much more stable since Sep 22.
* Iganga has shown considerable and
sustained improvement. Also confirmed by
Regional Sales Team. 2G Network
availability for Iganga for last 10 days was
99.72%
* Network availability of Iganaga has been stable and
further improved since Sep 22.
* Congestion issues in Iganaga on 2 sites have been
worked upon and should so improvement from Sep 30.
Under Observation and will be confirmed from ASM on
ground.
Iganga has shown considerable and
sustained improvement. Also confirmed by
Regional Sales Team
* 3G on Iganaga_C earlier had availability issues but now
improved and has been stable since Sep 14. Still under
observation.
Iganga has shown considerable and
sustained improvement. Also confirmed by
Regional Sales Team
No specific network issues over the weekend. Network
availability in Mbale 97.90%. WIP to further improve on
this
2G Network availability for Mbale for last 10
days was 99.84%. These sites are under
close observation
Apart from ATC_IUIU Nkoma sector_A has TCH Blocking,
the rest of KPIs look ok. Esclated to field team but
appears the sector may need an upgrade. Discussing with
all stake holders
KPI's for all Mbale sites are attached. Drive test team is
also in the region to verify.
Various actions ongoing, Shared in a separate tracker
(GETC TFO) fuction was deactivated on
Huawei MGW after which improvement has
been noticed. Still under observation
Troubleshooting ongoing for kamuli site. Further updates
to be shared by Sep 30
Last 10 days availability is 98.06%. However
ZERO minutes of outage since October 17.
Under observation
Nasuti, team will be sent, but note the site is located in a
poor area as the Nasuti TC is in a valley.
Best optimization possible has been done.
However the site is located in a poor area as
the Nasuti TC is in a valley
NW availability for 4/6/8 Sep was 100% for Mbale
Mbale Resort indoor coverage not good and needs an
idoor site. Mbale resort falls in null sector
Availability of Kumi site for first two weeks of Sep was
poor. After being worked upon the availability from Sep
14 - 28 has 99.25%
Test calls in Soroti have reported no issues. The scenario
reported could have possibly been one of issues where
subscriber may have moved into poor coverage area
SDCCH redimensioning has been done for entire
network. Under observation
Nothing picked up in various test calls. Testing continues.
Troubleshooting ongoing for intermittent issues on BSC
10.
Troubleshooting ongoing for intermittent issues on BSC
10.
Various actions ongoing, Shared in a separate tracker
SDCCH redimensioning has been done for entire
network. Under observation
5-7 mins of daily outage due to lack of batteries still
persists
Zero minutes outage on site since Oct 18
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