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Night Audit PDF

This job description outlines the responsibilities of a Night Auditor which include providing efficient service and security to guests during the night, handling guest requests and reservations, completing night audit reports, and ensuring the safety and security of guests and the hotel. Key responsibilities are registering guests, fulfilling service requests, managing room availability and rates, completing the nightly audit, and addressing any security or emergency issues that arise overnight. The Night Auditor must be fully knowledgeable of hotel systems and policies and maintain high standards of guest privacy, safety, and service.

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2K views3 pages

Night Audit PDF

This job description outlines the responsibilities of a Night Auditor which include providing efficient service and security to guests during the night, handling guest requests and reservations, completing night audit reports, and ensuring the safety and security of guests and the hotel. Key responsibilities are registering guests, fulfilling service requests, managing room availability and rates, completing the nightly audit, and addressing any security or emergency issues that arise overnight. The Night Auditor must be fully knowledgeable of hotel systems and policies and maintain high standards of guest privacy, safety, and service.

Uploaded by

IbrahimaKane
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Night Auditor 1

JOB DESCRIPTION
POSITION Night Auditor
DEPARTMENT Front Office
REPORTS TO Service Manager Night
PRIMARY OBJECTIVE OF POSITION
To provide efficient, prompt, trouble free, courteous service, and security to guests in
absence of departmental managers and limited staff during the night, in line with the
hotels guidelines, and Radisson SAS corporate guidelines and service concepts.
TASKS, DUTIES AND RESPONSIBILITIES
PROVIDE SERVICE AND SECURITY TO GUESTS DURING NIGHT
Is available to register, process, and greet guests promptly
Checks the daily arrival list
Welcomes guests to the hotel
Responds to guests requests for information about the hotel and its surroundings
Arranges for special services requested by guests
Stays current with developments in the hotel by reviewing the communication log
book each shift; updates log book for next shift
Arranges fulfilment of customer services by supplying limited services in the
following areas:
- Bell staff
- Telephone services
- Business Service Centre
- Concierge
- Housekeeping
- Reservations
- Room Service
Prepares night audit reports as requested
Allocates rooms and issues appropriate keys
Follows-up and verifies arrivals by updating registration cards in regards to spelling of
guests name, address and method of payment
Changes room rates and guest rooms if approved by Service Manager
Handles incoming guest room reservations
Handles reservations for guests with rental cars, restaurants, etc.
Night Auditor 2
Is aware, at all times, of current room status and room availability
Is fully aware of Radisson SAS service concepts
Is fully aware of, and knows how to handle, all current and future hotel promotions
Utilises yield management to maximise room revenue, and to fill the hotel to
maximum occupancy
Increases hotel revenue by promoting food and beverage alternatives within the
hotel
Knows the names of key people within Radisson SAS and SAS
Minimises loss of revenue by adhering to all established credit procedures
Insures all guests establish credit upon check-in
Receives proper approval codes for cash and credit card paying customers
Identifies and records special billing instructions and notifies accounting and Service
Manager
Completes shift closing accurately by getting appropriate approval signatures and
authorisation codes
Adheres to hotel policies regarding the use of cash banks
Communicates effectively with customers, colleagues, and supervisors
Demonstrates teamwork by co-operating and assisting colleagues as needed
Keeps effective key control
Ensures that guest mail and messages are delivered promptly
Demonstrates a working knowledge of all services and facilities of the hotel, and
effectively assists the hotels guests
Issues safety deposit boxes to guests upon request
Uses the ABC approach to respond to negative comments and complaints; and
notifies Service Manager immediately for appropriate follow-up
Maintains a clean and tidy lobby, and performs light cleaning duties if required
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
Is fully conversant with the hotel reservation system
Is able to operate switchboard, telefax, key equipment, credit card machines and
printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH AND SAFETY
Ensures that own cash is secure at all times
Ensures all discrepancies in own cash are declared to the Service Manager and
Controller
Ensures that guest details are not disclosed
Maintains high confidentiality in regards to guest privacy
Takes action on any suspicious behaviour of guests and staff, and reports to the
Service Manager, and Security for proper follow-up
Informs Service Manager and Executive Housekeeper regarding lost and found
objects
Ensures that all potential and real hazards are taken care of immediately, and are
reported appropriately
Fully understands the hotels fire, emergency, and bomb procedures
Night Auditor 3
Follows emergency procedures to provide for the security and safety of guests and
employees
Works in a safe manner that does not harm or injure self or others
Supports a safe hotel by applying hotel regulations, and adhering to existing laws
and regulations
Anticipates possible and probable hazards and conditions and informs the Service
Manager, and Department Heads accordingly
Maintains the highest standards of personal hygiene, dress, uniform, appearance,
body language and conduct
MISCELLANEOUS
Attends meetings and training required by the Service Manager
Accepts flexible work schedule necessary for uninterrupted service to hotel guests
Maintains own working area, and materials clean, tidy and in good shape; reports
defective materials and equipment to the Service Manager
Continuously seeks to endeavour professionalism in own job function
Knows:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
stations, tourist sights)
- Hotel and corporate marketing and promotional programs
- Corporate clients and clients generating high business volume

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