KENT RAUSCHER
North East , PA 16428 (Temp)
Cell: 814 651 2908 Email:
[email protected] URL: www.linkedin.com/in/kentrauscher/
LUXURY DISTRIBUTION ECOMMERCE FULFILLMENT
A proven leader with extensive international operational experience in retail distribution, ecommerce fulfillment,
manufacturing and customer service. Possesses a unique perspective on the total customer experience. A results oriented
professional, recognized for implementing right-technology, yielding enhanced service levels, and improved
productivity.
PROFESSIONAL EXPERIENCE
MAISON BIRKS 2004 - 2014
DIRECTOR OF OPERATIONS
Direction of two distribution centers providing luxury Retail distribution, Ecommerce fulfillment and Corporate
programs across Canada in support of $300 M in sales, along with executive management of the fine Jewelry
manufacturing and watch repair operations. Represented Birks as logistics liaison with the 2010 Vancouver Olympic
Committee.
TIFFANY & CO 1998 - 2004
VICE PRESIDENT OF DISTRIBUTION
Directed a staff of 400+ employees providing worldwide distribution from two state of the art facilities , including
Retail replenishment, Ecommerce fulfillment, transportation services, inventory control, purchasing, and "value added"
services. Responsible for $45 M in inventory and $150 M in physical assets, in support of $1.6 B in sales.
TIFFANY & CO, 1996 - 1998
DIRECTOR OF SALES SERVICE
Managed a staff of 300 providing inbound phone sales and customer service to Direct Marketing, Corporate, and Internet
channels of business Decreased abandoned calls by 30%, increased answered call ratios to 98%, reduced conflicts, increased
efficiencies and customer service.
INTERNATIONAL PAPER 1994 - 1996
MANAGER OF CUSTOMER ADMINISTRATION
Managed centralized staff providing inbound sales and customer service to the fast food chains. Consolidated customer
service department from 4 existing regional plants.
WATERFORD WEDGWOOD USA 1988 - 1994
DIRECTOR OF CUSTOMER SERVICE
Directed a staff of 40 in customer service, security, telecommunications, facility management, purchasing, and
invoicing. Supported $ 160 M in sales.
BAYER USA 1978 - 1988
MANAGER OF CUSTOMER SERVICE
EDUCATION
4 DISCIPLINES OF EXECUTION 2013 - 2013
Certified Instructor
HARVARD BUSINESS SCHOOL
Harvard Manage Mentor
2010 - 2011
GEORGIA INSTITUTE OF TECHNOLOGY
2000 - 2004
Completed 6 extended professional courses in various fields of logistics, including warehouse design, transportation,
3PL, and financial logistics
WEST VA WESLEYAN 1972 - 1976
BS , Business Management
Psi Chi: psychology academic honors
