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C342438a Boutique Coffee Specialist PD

This job description is for a Boutique Coffee Specialist position at Nespresso. The specialist will act as an ambassador for the Nespresso boutique by welcoming and advising customers in compliance with quality standards. Main responsibilities include welcoming customers, advising them on products and services, assisting with first purchases, and maximizing sales. The specialist must maintain high customer satisfaction, process payments correctly, and ensure the boutique is clean and well-stocked. Key performance indicators include customer satisfaction surveys, compliance with quality standards and procedures, and contribution to overall boutique results.

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080395
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125 views1 page

C342438a Boutique Coffee Specialist PD

This job description is for a Boutique Coffee Specialist position at Nespresso. The specialist will act as an ambassador for the Nespresso boutique by welcoming and advising customers in compliance with quality standards. Main responsibilities include welcoming customers, advising them on products and services, assisting with first purchases, and maximizing sales. The specialist must maintain high customer satisfaction, process payments correctly, and ensure the boutique is clean and well-stocked. Key performance indicators include customer satisfaction surveys, compliance with quality standards and procedures, and contribution to overall boutique results.

Uploaded by

080395
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOC, PDF, TXT or read online on Scribd
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Job Description

Revised January 2012


Position Title: Boutique Coffee Specialist
Mission (purpose of the job)
Department: Boutiques
Acts as an ambassador for the Nespresso Boutique. Welcome advise and !uide in
compliance "ith the quality standards defined in the Nespresso service offerin! a
clientele loyal to up#mar$et products. Attain the sales tar!ets of the Boutique notably
throu!h $een attention and follo" up
Reports to: Boutique Manager
Direct reports: Nil
Main Responsibilities Key Performance Indicators
Welcome the Boutique %lientele and identify their needs.
Advise prospects ne" and e&istin! %lub 'embers on Nespresso products and
services
(nscribe ne" Boutique customers open their account present the Boutique and %lub
)ervices and assist them in their selection durin! their first purchase
(nitiate %lub 'embers to the art of coffee tastin! and develop their curiosity about the
full ran!e of products
'aintain a pro active approach to"ards the customers
'a&imise the sale of all the Nespresso products presented in the Boutique *coffee
machines and accessories
Actively mana!es the database on a daily basis and permanently update customer
membership details
%arry out an initial oral analysis of machine brea$do"ns reported by customers to
orient them to"ards the after sales service
%hec$ payment in accordance "ith the defined procedure
%hec$ payments made by credit cards +,-./) and chec$ correspondence of sums
received "ith the orders and send all to the accountin! department
'ana!e the cash till update status in +&cel correct cash till errors.
+nsure that the Boutique is clean *"ell#ordered correct equipment properly
presented0
,ill the display cubicles "ith capsules machines and accessories on a daily basis.
%ustomer )atisfaction measured by qualitative surveys *'ystery )hopper0 error
rates reliability and cleanliness of the Boutique.
%ompliance "ith the quality stand and internal procedures for reception of
customers and processin! receipts
%ontribution to overall Boutique results
Knowlede and Professional s!ills "eadership #ramewor!
Attention to 1etail
,eelin! ,or .roduct
/r!anisational )$ills
.roblem (dentification 2 )olvin!
(- 3iterate 4 !ood $no"led!e of 'icrosoft
/ffice
5ood +ducation 3evel
2 years of specialised trainin! in
customer relations and sales
1#2 years of professional e&perience in
direct customer sales of hi!h profile
products
)ense of "elcomin! customers polite
+&pertise in oral communication for each
type of customer *open#minded
listenin! understandin! of the
customers needs and capture
customer6s interest
Willin!ness to "or$ "ith strict plannin!
*'on#)un from 7.80am 4 9.80pm0
:no" yourself )
(nsi!ht )
)ervice /rientation ;1
%uriosity )
%oura!e )
Result focus 1
(nitiative )
(nnovation and Renovation 1
.ro#active cooperation 1
%onvincin! others )
1evelop .eople )
3ead .eople )
.ractice "hat you preach 1
$ % $tandard & D % De'eloped &
(D % (ihly De'eloped

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