6/17/2014

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INTRODUCTION
Let all things bedonedecentlyand in order - 1Corinthians 14:40
Protocol is defined as the system of rules and acceptable behavior used at official
ceremonies and occasions or a code of ceremonial forms and courtesies of procedures
accepted as proper and correct in official dealings. The term protocol comes from the
Greek words meaning the first glue. Protocol can then be understood as the glue
which holds official life in the society together. . If a church is to operate in a decent and
orderly fashion Protocol should be followed because God is not the author of
confusion but of peace in the church (1 Corinthians 14:33), .A church needs a unit of
protocol to be included in her working units. This manual is simply recommendations
and not fixed laws because Protocol is a paper exercise belonging to a family of
constitutions and covenants.
The Protocol unit in churches supports the ministry of the Word and Spirit by
rendering practical support that will facilitate the efficient running of every
service. Members of this unit have the spiritual gifts of helps, service,
leadership, discernment and administration among others. Also, those in the
Protocol offices, Communication, Armed Forces and/or parliamentary groups
are encouraged to use their talents in this ministry. A cheerful and vibrant
personality is a plus for this ministry.
Protocol in Rank/Hierarchical standing is recognized among persons in the Word of God.
Lets look at Acts 6:1-7 Now in those days, when the number of the disciples was
multiplying, there arose a murmuring against the Hebrews by the Hellenists
because their widows were neglected in the daily distribution.2. Then the twelve
summoned the multitude of the disciples and said, it is not desirable that we
should leave the word of god and serve tables.3. Therefore, brethren, seek out
from among you seven men of good reputation, full of the holy spirit and
wisdom, whom we may appoint over this business;4. But we will give ourselves
continually to prayer and to the ministry of the word.5.And the saying pleased
the whole multitude. And they chose Stephen, a man full of faith and the Holy
Spirit, and Philip, Prochorus, Ncanor, Timon, Parmenas, and Nicolas, a proselyte
from antioch,.6. Whom they set before the apostles; and when they had prayed,
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they laid hands on them.7. And the word of God spread, and the number of the
disciples multiplied greatly in Jerusalem, and a great many of the priests were
obedient to the faith.
The Bible never hides the human weaknesses of those who serve the Lord. The people
were upset, talking, and complaining. It sounds like life in many churches and
organizations today.
Its important to study and understand how the apostles handled this
problem. The following principles in these verses forms the basis of order in the
church.
1. Effectiveness - The apostles knew their purpose and functioned in it.
2. Excellence - The apostles set a high goal of devoting themselves to prayer and the
word
3. Efficiency - The apostles realized a great harvest of people because they were
efficient in their use of time and resources.
4. Organization and faith - The apostles increased their level of organization to meet
the needs of the people. Something happened there that made the church function
properly. Those who ministered to the widows did it so in the power of the Holy
Spirit. Those who gave themselves to the word and prayer did so with excellence.
The number of disciples increased greatly, and the whole project was efficient. As
they walked in faith, the apostles created an organization that was remarkable for
its effectiveness, excellence, and efficiency.
DUTIES AND RESPONSIBILITIES
The Protocol department of local church works hand in hand with other departments
like the Security, the Hosts and Hostesses, the Heralds, the counselling unit, the Pastoral
team, the church office and others as the case maybe. But her primary duty is focused on
the assisting and taking care of the Pastors, guest ministers etc. before, during and after
the course of the service/meeting or in an event in church.
Attend worship services
Welcome guest
Ensure reverence in worship around the pulpit
Help during ministrations
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Assist guest and members with seating as needed
Distribute literature as called upon, such as announcement slips,
prayer focus slips and etc.
Offer directions when needed
Guide guest through church facilities
Greet members and guest as they enter and leave the building
Ensure that misplaced items are kept at appropriate place before
the owner comes.
Perform any other duty the Pastor may request.
In charge of protocol generally for the Pastor.
Coordinate and direct members who want to see the Pastor.
Protocol for guest ministers.
Any other duty or assignment that may be assigned by the Pastor.














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PROTOCOL STRUCTURE
The Protocol Officer
Visitor Management is done by the Protocol officer (head protocol unit/or whomever
assigned). From the outside looking in, so to speak, the process of managing visits and
visitors can often seem deceptively easy. Whats to do, after all?
Meet them, feed them, take them out to the mall, and send them on their way right?
Anyone who regularly works with visitors knows that common misconception is far
from accurate. The Protocol Officer handles local arrangements for distinguished guests,
whether domestic or foreign. The intent of honors is to extend a mark of courtesy to
distinguished guests. Honors will be accorded only to the distinguished guests and not
personal assistances. The protocol Officer functions as coordinator for visits of
distinguished persons or guest ministers. Usually, most of the planning for distinguished
guests should be clearly defined and worked out by the Church authority. The
Protocol Officers duty is to carry out the plan. The procedures outlined, are usually
provided primary for the guidance of the Protocol Officer since he /she is charged with
the responsibility of making all arrangements for the visit and ensuring all the
departments concerned are informed of their responsibilities and duties in connection
with the visit. Upon receiving notification of the impending visit of a distinguished guest
the Protocol Officer should:
Establish a status file folder ( details about the guest)
Advice involved persons/departments of the upcoming visit.
With the Pastors guidelines and preferences, develop a detailed schedule for
visit/event.
Distribute copies of the schedule to the persons concerned. When time permits,
send a copy of the schedule to the visitor prior to the arrival as a matter of
courtesy. This action also gives the guest an opportunity to prepare for the visit
and request changes if necessary.
Arrange and make sure vehicles are on ground for transportation for the visitor.
Arrange for lodging and food.
Select and brief escort persons or couples, as appropriate.
Ensure all personnel concerned are informed of the visitors security
clearance status
The leader has overall responsibility for ensuring that every service has
enough protocol officers scheduled, and for resolving issues that affect all
protocol officers. The leader is responsible for recruiting and training new
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protocol officers when required, and for ensuring that all protocol officers
understand the teams' guidelines.

CHURCH PROTOCOL ETIQUETTE
The Church is perhaps one of the last social institutions where dignity,
protocol, respect, and reverence are maintained. This is primarily because
when we come to the church and its services we are entering the Kingdom of
God on earth, His habitation, and we choose to honor this sacred place by our
attentiveness to what is proper and orderly. We have the opportunity to
reect the image of Christ within us by our actions. You are a chosen
generation, a royal priesthood, a holy nation (1 Peter 2:9). This is a guide meant
for personal reection, not as a means of judging others. Keep in mind that
there are dierent traditions even among the faithful. We come to church to
pray and worship God above all else, and that should be our only focus.
PROTOCOL
Protocol as applied to the Church basically has to do with the conduct and
processes that makes event, situations or programs successful. The protocol
team of the Church is the arm laden with the responsibility for the
enforcement of this process.
The main aims of the Protocol team in line with the church Vision and core
values are;
To set precedence for excellence.
To create an overwhelming atmosphere of bliss and purpose during
services
To relieve the ministry stress and undue Pressure.

REQUIREMENTS FOR BEING PROTOCOL PERSONNEL (MEMBER)
To be protocol personnel, the individual must fulfill the following criteria:
Be a born again Christian
Must have been a member of the church who has finished the 8weeks
foundation class
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Belong to a cell group & fellowship group
A team player
Recommended by Cell Group Shepherd and Fellowship Group Leader
A Worshipper
Will deliberately on his / her own decision join the protocol team
Must agree with the doctrine of the church, which is bible based
For full integration must undergo an interview after which his behavior
will be monitored for a period.
Training will be conducted, which will include practical aspects of
service.
CODE OF CONDUCT
The following rules in the team are applicable to all personnel:
Attendance of Programs and Events:
All personnel must be in church 30 minutes before Sunday and
midweek services.
All personnel on special duty must be in program venue 40
minutes before it starts.
All personnel must be available 40 minutes before the
commencement of any special program
All personnel must always be in church when in town
All personnel who will not be present in any event should make
it known 48 hours before the event or 24 hours in the case of
emergency. If the case is too sudden 6 hours will be permitted.
Defaulting in any of the above stated guidelines will attract a
penalty provided the individual must have been warned 3 times.

Personal Hygiene It is highly and of optimum importance for a
personnel to be conscious of his /her personal hygiene. Following the
unique nature of the job it is expected that all protocol personnel do the
following;
Make an effective use of colognes, roll-ons, body spray etc.
Personnel must learn to use mouth wash, and effective use of
tooth paste.
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Personnel can chew gums, but must throw it away before he / she
reaches the venue of the event.
All personnel must use mint or other refreshing substance.
Failure to comply with any of the items listed above will lead to
the individual being prevented from serving pending when he /
she is willing to comply.
The Ladies must take good care of their hair.
The men should handle their beards and moustache well or do a
clean shave. Also they should have a good haircut.
Dress Code and Dressing Smart. Dressing is another key factor in
protocol, because it speaks a lot about the church when it comes to
excellence. Dress codes in the protocol team of the Church are set of
rules governing the clothing of personnel particularly when on duty.
The following should be clearly noted as regard dressing:
The Primary dressing in protocol is corporate, for the men it
comprises of complete suite, shirt, and tie. For the ladies the same
with an addition of camisole.
Miniskirts and very tight trousers are not allowed. The ladies
should strictly adhere to this.
Traditional attire or jean must not be worn except when
instructed. Anybody found wearing a traditional attire or jean on
a service day will in addition to being penalized be prevented
from serving. Persistent violation of the dress code will be
considered a serious breach of the team code.
.
OTHER ETIQUETTES TO BE OBSERVED
Personnel must not chew gums while with a guest or any of the pastors
of the Church.
Personnel must not discus with a minister/guest in a familiar or
uncontrollable manner.
Personnel must not initiate a discussion with Minister / Pastor / guest
especially during Programs / Events.
Personnel must not initiate discussion when driving a guest / Minister
or Pastor.
Under no circumstance should personnel initiate a business deal with a
guest.
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Personnel must not put on the sound system when driving a guest /
minister without his / her consent.
Personnel must stay at least ten meter 10m away from the guest /
minister , when he / she is discussing with a third party.
Personnel must not answer call while on duty.
MODUS OPERANDI
Sunday Service; the following processes are in place to make the Sunday
service a success:
Two Personnel are assigned to the senior pastor; one must be present
before he arrives. If he is to be picked up, one goes to pick him while the
other waits for him.
Two personnel are assigned to pastors wife; one must be available
before she arrives.
Personnel on special duty must arrive on time to check sitting area and
make proper adjustment when necessary. Also provision should be
made for drinks and refreshment.
If the senior pastors desire to be driven to church, personnel are to take
charge and pick them from any location.
Personnel must liaise with the relevant service team to make sure
pastors lounge is in order before he arrives.
All personnel assigned to the General Overseer must do the following:
Make sure he is properly parked.
Pick his belongings from the car.
Re park the car if not properly parked.
Lead him to the lounge or church hall as he may desire.
Pay attention to his needs and details.
Follow him wherever he goes.
Always have handkerchiefs.
Prevent his being congested during ministration.
Prevent people of interest from meeting pastor after service.
Walk him and his wife to their car.
Until he leaves no one leaves.
Other personnel are to assist other pastors as the need arises.
If we have a guest, equal treatment will be accorded. Including pick up
and drop off.
Midweek Service Same as Sunday service
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Special Programs / Events Same as Sunday service.
Ministering outside the Head Quarter Branch
Specific personnel will be assigned to escort the General Overseer
to the venue.
Personnel will drive him to the venue, with another car leading
the way.
Personnel are to work with the host protocol team for his
comfort.
Personnel are to make sure he is led back safely and successfully.

















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THE VISION OF THE BROOK CHURCH
Raising models of believers in Christ;
Walking in their God given purpose
Manifesting Zoe (the life of Christ)
Who knows the word of God and are led by the spirit of God
Manifesting the presence of God
Models of excellence

THE CORE VALUES OF THE BROOK CHURCH
An acronym that will enable you remember these values at will is FRESHLIP
F Faith in God and His word
R - Righteousness
E - Excellence
S - Stewardship
H - Humility
L - Love
I - integrity
P Presence of God
THE OBJECTIVE OF THE SERVICES IN THE BROOK CHURCH
Encounter Gods manifest presence His comfort, healing, deliverance,
restoration and salvation
Know and pursue Gods purpose for your life
Be equipped to use the power of God for everyday living
Be equipped to use your inheritance in Christ
Make you a model of the wisdom and life of God