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Data Fair Usage Policy

WIND has a Data Fair Usage Policy to ensure optimal data usage for all customers. If a customer exceeds data limits for their plan, their speeds may be slowed to 256kbps/128kbps download/upload so that all customers can share the network. In extreme cases of continued high usage, speeds may be slowed to 32kbps/16kbps download/upload. Speeds will return to normal at the end of the billing cycle. Customers will receive text messages notifying them of their usage and the policy.

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Sherana Syed
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72 views

Data Fair Usage Policy

WIND has a Data Fair Usage Policy to ensure optimal data usage for all customers. If a customer exceeds data limits for their plan, their speeds may be slowed to 256kbps/128kbps download/upload so that all customers can share the network. In extreme cases of continued high usage, speeds may be slowed to 32kbps/16kbps download/upload. Speeds will return to normal at the end of the billing cycle. Customers will receive text messages notifying them of their usage and the policy.

Uploaded by

Sherana Syed
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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To ensure that all of our customers are able to enjoy optimal data usage on our network, we have a

Data Fair Usage Policy. Our Data Fair Usage Policy species that if you exceed the data usage
levels specied in this policy for your type of plan or add-on, we may slow your speed so that all
WIND customers can better share the network and enjoy quality access to the Internet.
DATA FAIR USAGE POLICY
Given the rate at which most of our customers consume data, you are unlikely to exceed the
data usage levels specied in this policy in any given billing cycle unless you use le sharing
applications or download large les from the Internet. If we elect to slow your speeds when your
data usage rst exceeds the thresholds outlined above, we will slow your speed to a speed of 256
kilobits per second for downloads and 128 kilobits per second for uploads. This should not afect
any applications that require less than 256 kilobits-per-second of download bandwidth or 128
kilobits-per-second of upload bandwidth (such as browsing, email, voice over IP or voice
streaming applications), but could afect the performance of applications that normally require
greater bandwidth (e.g. video streaming or peer-to-peer le sharing). In extreme cases, and if your
data usage levels within the applicable billing cycle continue to be high and to exceed the usage
levels specied in this policy, we reserve the right to slow your speed down to a maximum of 32
kilobits-per-second of download bandwidth or 16 kilobits-per-second of upload bandwidth. At this
rate only Internet applications that do not require signicant bandwidth nor realtime streaming
performance (such as: web browsing, email, instant messaging) will continue to work unafected
but at a slower speed. If we elect to slow your speeds, we will do so only until the end of
the applicable billing cycle.
To help our customers to manage their data usage, we will send them a text message (free of
charge) notifying them that they are close to exceeding the levels of data consumption described
above and we will send them a further text message (free of charge) advising them of the applica-
tion of the Data Fair Usage Policy after they have reached the data usage levels set out above. Our
customers can also take steps to monitor their own usage proactively. For example, our data stick
customers can use the Connection Manager feature to determine how much data they have used
monthly or login to My Account at WINDmobile.ca for any usage information.
* To learn more about our plans and add-ons, go to WINDmobile.ca
** To nd out when your monthly billing cycle begins and ends, please go to www.WINDmobile.ca/MyAccount. If your service isnt
one that is subject to a monthly billing cycle, your monthly cycle will start on your service activation day.
Your type of plan or add-on*
Any of our unlimited data add-ons,
excluding our Premium Data add-on
(these add-ons are generally for use on your phone)
Any of our unlimited data add-ons
+ Premium Data add-on
(improves tethering/sharing experience of your
phones data with other devices)
Any of our unlimited Mobile Internet plans
Your data usage levels within your
monthly billing cycle
(from the start to the end of your billing period)**
5GB
10GB
10GB

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