Binish Kannan M.

B
Mekkala Parambil
S R M Road, Kochi
Kerala 682018
Mob No 09886291!
"mail binishkannan#$mail.com
______________________________________________________________________
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Envision being the best Solution Provider.
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Cisco Certified Networking Associate (CCNA)
Cisco I ! CSC"#$%&&%'(
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)icketing )ool ! *A+I*"

,inu- S.ste/ Ad/inistration
C*C Acade/.0 1ochi0 1erala
Sun Solaris S.ste/ Ad/inistration
2ista Software Solution0 1ochi0 1erala

CCNA
,ogic Software India ,td0 1ochi0 1erala

i3lo/a in Co/3uter 4ardware and Networking.
(Accel I) Acade/.0 1ochi)

"3erating S.ste/ 5 ,inu-0 Sun Solaris0 6indows 7-0 windows $&&&0
6indows N)0 *S."S0 6indows +P0

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2esi$na4ion Ser5ice 2esk -nal6s4

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I)I, Process Areas Incident8Proble/8Change8Configuration8Asset89elease8Service
Service esk (Network and 2oice Services)
S3are *anage/ent
Inventor. of all hardware and software resources
*aintains e-cellent co//unication with the I) *anager on all tasks and 3ro:ects.
Provides e/ergenc. on!call su33ort on a rotating schedule.
Perfor/s other duties as assigned.
Monitoring the work (incidents & service request) for effective closure.
esigns0 installs0 u3grades0 configures0 and re3airs local and wide area network hardware and
Infrastructure.
9eads technical :ournals and8or /anuals0 attends vendor se/inars and a33ro3riate 3rofessional
develo3/ent worksho3s to learn about the /aintenance and use of e/erging co/3uter
hardware0
6indows $&&'8+P82ista0 E-change Server0 etc.
)rain the users0 4ow to log the ticket ; how to /onitor.
"versee network and server configuration /aintenance and /anage/ent
"verseeing co/3uter securit. and anti!virus u3dates etc.
Carr.ing out client co/3uter /aintenance
Providing I) su33ort to co/3uter users within the office
<irst 3ort of call and initial troubleshooting of I) 3roble/s and resolving if 3ossible
,ogging all I) 3roble/s and resolutions
Escalate incidents and Service 9e=uests to the a33ro3riate resolver organi>ation tea/ and
/onitor.
,iaising and co//unicating with e-ternal su33ort co/3an.
Identif. areas of o3eration that need u3graded e=ui3/ent such as Co/3uter0 ro3 Cables
(?)P)0 fiber o3tic cables0 4ub0 Switch0 etc..
Su3ervises the effective /anage/ent0 /onitoring and control of resource usage0 staff
?tili>ation0 hardware and software 3rocure/ent0 and i/3le/ent 3rogra/s for evaluation
. And i/3rove/ent of these 3rocesses.
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"utsourcing 3artner for )A)A C"**?NICA)I"NS AN IN)E9NE) SE92ICES ,)
esignation @ eskto3 Engineer
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Provide investigation0 diagnosis0 resolution and recover. for hardware8software 3roble/s.
6hen unable to resolve0 escalate to second or third level in accordance with 4el3 esk
escalation 3rocesses.
*aintain overall ownershi3 of userAs issue ; service ensuring that the. receive resolution
within a reasonable ti/efra/e.
*anage service re=uests0 software installations0 new co/3uter setu3s0 u3grades0 etc.
9ecord incident resolutions in the 4el3 esk tool.
Su33ort the following technologies5 *icrosoft "ffice $&&B 3roducts @ "utlook0 6ord0 E-cel0
Access0
internet E-3lorer0 6indows +P0 deskto3s0 la3to3s0 3rinters0 networked co3iers0 NICAs0 basic
,AN86AN connectivit. and others as assigned
esign0 /aintain0 and re3air the CollegeAs 3assive network (cables0 hubs0 3atch
Cords and 3anels) and active hardware (switches0 routers0 hubs0 and network cards).
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Prudent )echnolog. Pvt ,td is the outsourcing 3artner for 6IP9" IN<")EC4 ,)
2esi$na4ion7 2esk4o8 "n$ineer

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Providing solutions custo/er =uires and troubleshooting of Clackberr. along with Clackberr. Internet
Service (CIS)
Diving Infor/ation regarding *ail access and Internet access through Clackberr. devices launched b.
)A)A )ele services Drou3.
Duiding custo/ers for installation of dial u3 /ode/ via Clackberr. deskto3 /anager software on various
o3erating s.ste/s.
Configuring ; )roubleshooting custo/erAs E/ail accounts in Clackberr. handheld for sending ;
receiving /ails through Clackberr. 4andheld.
4andling and resolving blackberr. issues
Assisting custo/er with device software u3 gradation0 and educating custo/er on Clackberr.
4andheld usage and utilities.
R"/)-N'" '%MM1N)'-()%NS /(2, '%'.)N 9,rom 2008 4o 2008:
2esi$na4ion ';s4omer S;88or4 "<ec;4i5e
&%B PR%,,)/"
Providing solutions custo/er =uires and troubleshooting of Clackberr. along with Clackberr. Internet
Service (CIS)
Diving Infor/ation regarding *ail access and Internet access through Clackberr. devices launched b.
9eliance Drou3.
Duiding custo/ers for installation of dial u3 /ode/ via Clackberr. deskto3 /anager software on various
o3erating s.ste/s.
Configuring ; )roubleshooting custo/erAs E/ail accounts in Clackberr. handheld for sending ;
receiving /ails through Clackberr. 4andheld.
4andling and resolving blackberr. issues
Assisting custo/er with device software u3 gradation0 and educating custo/ers on Clackberr. handheld
usage and utilities.

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2esi$na4ion Ser5ice (echnician
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Provide service and custo/er su33ort during field visits or dis3atches
*anage all onsite installation0 re3air0 /aintenance and test tasks
iagnose errors or technical 3roble/s and deter/ine 3ro3er solutions
Produce ti/el. and detailed service re3orts
ocu/ent 3rocesses
<ollow all co/3an.As filed 3rocedures and 3rotocols
Coo3erate with technical tea/ and share infor/ation across the organi>ation
Co/3rehend custo/er re=uire/ents and /ake a33ro3riate reco//endations8briefings
Cuild 3ositive relationshi3s with custo/er
9e3airing ,a3to3s ; eskto3s
4ardware Asse/bling
"S Installation0 u3grades
)rouble shoot software
4ardware issues ; basic networking
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"?)S"?9CIND PA9)NE9 <"9 A* *IC9"P9"CESS"9 (I) ,)
2esi$na4ion Re4ail s8ecialis4
6orked as 9etail s3ecialist for A* Processor based Product.
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2esi$na4ion Ser5ice (echnician
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9e3airing ,a3to3s ; eskto3s
4ardware Asse/bling
"S Installation0 u3grades
)rouble shoot software
4ardware issues ; basic networking
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6IP9" IN<")EC4 ,)0 Durgaon0 New elhi
Clackberr. Services (CES ; CIS).

A* INIA ,)0 Cangalore
A* *icro3rocessor Cased Product.
ACCE, I) ACAE*E0 1ochi
,ab Assistance in Co/3uter 4ardware ; Networking
NE))?9 )EC4NICA, )9AININD <"?NA)I"N (N))<)0 Cangalore.
Industr. Attach/ent Progra/ as a 3art of Engineering i3lo/a.
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Engineering i3lo/a in Electronics Production )echnolog.0
Dovt. Pol.technic College ()echnical Education e3art/ent0 1erala)
Pre!degree
St. Alberts College0 Ernakula/ (*.D ?niversit.0 1otta.a/0 1erala)
*atriculation ( Coard of Public E-a/inations0 1erala)
P"RS%N-/ PR%,)/"+
ate of birth 5 #$ 8 &F 8 #7('
Se- 5 *ale
Nationalit. 5 Indian
*arital status 5 Single
,anguages 1nown 5 English0 4indi0 *ala.ala/ ; 1annada
riving ,icense 5 )wo and <our 6heeler
Pass3ort No. 5 < #$B%7$B
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I hereb. declare that the above!/entioned state/ents are true to the best of /. knowledge.

Place5 Cangalore
ate5 Cinish 1annan *.C