(1/64)

MG5100 series
SIMPLIFIED SERVICE MANUAL

(MG5120 / MG5140 / MG5150 / MG5170 / MG5180)























QY8-13CX-000
Rev.00

July 2010
Canon Inc.
(2/64)
Table of Contents

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING....................................................3
1-1. Troubleshooting by Symptom.......................................................................................... 3
1-2. Operator Call Error (Alarm LED Lit In Orange) Troubleshooting..................................... 5
1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs) Troubleshooting........ 8
2. REPAIR / ADJUSTMENT / SETTINGS.......................................................................13
2-1. Major Replacement Parts and Adjustment.................................................................... 13
2-2. Adjustment and Settings in Service Mode .................................................................... 23
2-3. Adjustment and Maintenance in User Mode ................................................................. 30
2-4. Grease Application........................................................................................................ 31
2-5. Special Notes on Servicing ........................................................................................... 32




(3/64)
1. LIST OF ERROR DISPLAY / TROUBLESHOOTING
1-1. Troubleshooting by Symptom
Symptom Solution
The power does not turn on.
The power turns off immediately after
power-on.
(1) Confirm cable connection.
- DC harness ass'y
- Power switch harness ass'y
=> No incomplete connection, cable breakage, or
cable caught in units
(2) Replace the following item(s):
- Logic board ass'y
- AC adapter
- DC harness ass'y
A strange noise occurs. (1) Examine and remove any foreign material from the
drive portions.
(2) Replace the following item(s):
- Purge drive system unit
The LCD does not display properly.
A portion of the LCD is not displayed.
The display flickers.
(1) Confirm cable connection (LCD cable ass'y and
panel cable ass'y):
- LCD cable ass'y
- Panel cable ass'y
=> No incomplete connection, cable breakage, or
cable caught in units
(2) Replace the following item(s):
- LCD unit
- LCD cable ass'y
- Panel cable ass'y
- Operation panel unit
- Logic board ass'y
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Paper feed problems (multi-feeding, skewed
feeding, no feeding).
(1) Examine and remove any foreign material from the
following parts:
- ASF unit
- PE sensor
- Paper guide unit
- Pressure roller unit
- Spur unit
(2) Confirm the PF rear cover and the cassette
conditions.
(3) Confirm cable connection.
- PE sensor cable
- Paper feed motor harness ass'y
=> No incomplete connection, cable breakage, or
cable caught in units
(4) Replace the following item(s):
- ASF unit (for paper feeding error from the rear
tray)
- Pick-up arm unit (for paper feeding error from
the cassette)
- PE sensor board ass'y
- Pressure roller ass'y
- Cassette unit
- PE sensor cable
(4/64)
Symptom Solution
Faulty scanning (no scanning, strange noise). (1) Confirm cable connection:
- Scanner motor relay harness ass'y
- Scanner encoder relay harness ass'y
- CIS FFC
=> No incomplete connection, cable breakage, or
cable caught in units
=> Nothing strange under the platen glass (such as
improper position of the FFC damper)
(2) Replace the following item(s):
- Scanner unit
- Logic board ass'y
Machine not recognized by a USB-connected
computer.
(1) Confirm the USB cable connection.
(2) Connect the machine to another computer via the
USB cable, and check if the machine is recognized.
(3) Replace the following item(s):
- USB cable
- Logic board ass'y
No printing, or no color ejected.
Faint printing, or white lines on printouts.
Uneven printing.
Improper color hue.
See 2-5. Special Notes on Servicing, (1) For smeared
printing, uneven printing, or non-ejection of ink.
(1) Confirm the ink tank conditions:
- Whether the ink tank is Canon-genuine one or
not
- Whether the ink tank is refilled one or not
- No remainder of the outer film (the air-through
must be opened)
- Re-setting of an ink tank
(2) Remove foreign material from the purge unit caps, if
any.
(3) Confirm the conditions of the carriage head contact
pins
(4) Perform cleaning or deep cleaning of the print head.
(5) Perform print head alignment.
(6) Replace the following item(s):
- Print head*1, and ink tanks
- Logic board ass'y
- Purge drive system unit
- Carriage unit
Paper gets smeared. (1) Clean the inside of the machine.
(2) Perform bottom plate cleaning.
(3) Perform paper feed roller cleaning.
(4) Replace the following item(s):
- Pressure roller ass'y (if smearing is heavy)
- Print head*1 (when smearing is caused by the
print head)
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The back side of paper gets smeared. (1) Clean the inside of the machine.
(2) Perform bottom plate cleaning.
(3) Examine the platen ink absorber.
(4) Examine the paper eject roller.
(5) Replace the following item(s):
- The part in the paper path causing the
smearing
(5/64)
Symptom Solution
Graphic or text is enlarged on printouts in the
carriage movement direction.
(1) Confirm that the carriage slit film is free from
smearing or scratches:
- Cleaning of the timing slit strip film.
(2) Replace the following item(s):
- Timing slit strip film
- Carriage unit
- Logic board ass'y
- Scanner unit (for copying)
Graphic or text is enlarged on printouts in the
paper feed direction.
(1) Confirm that the LF / EJ slit film is free from
smearing or scratches:
- Cleaning of the LF / EJ slit film.
(2) Replace the following item(s):
- Timing slit disk feed film
- Timing slit disk eject film
- Timing sensor unit
- Platen unit
- Logic board ass'y
- Scanner unit (for copying)
No scanning. (1) Replace the following item(s):
- Scanner unit
- Logic board ass'y
F
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Streaks or smears on the scanned image. (1) Clean the platen glass and the document pressure
sheet.
(2) Confirm the position of the document pressure
sheet.
(3) Replace the following item(s):
- Scanner unit
- Document pressure sheet
- Logic board ass'y
*1: Replace the print head only after the print head deep cleaning is performed 2 times, and when the problem
persists.


1-2. Operator Call Error (Alarm LED Lit In Orange) Troubleshooting
Errors and warnings are displayed by the following ways:
- Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution
are displayed on the LCD in text and by icon.
- Messages during printing from a computer are displayed on the printer driver Status Monitor.
- Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service
call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:
- ON button: To turn the machine off and on again.
- OK button: To clear and recover from an error. In some operator call errors, the error will
automatically be cleared when the cause of the error is eliminated, and
pressing the OK button may not be necessary.
- Stop button: To cancel the job at error occurrence, and to clear the error.
(6/64)

Error
Error
code
U No. Message on the LCD Solution
Parts that are
likely to be faulty
No paper in the
rear tray.
[1000] --- Rear tray.
There is no paper.
Load paper
and press [OK].
Confirm that the rear tray is
selected as the paper source.
Set the paper in the rear tray, and
press the OK button.
If the error is not cleared, confirm
that no foreign material is inside
the paper feed slot.
- PE sensor
board ass'y
- ASF unit
- Pressure roller
ass'y
No paper in the
cassette.
[1003] --- Cassette.
There is no paper.
Load paper and
press [OK].
Confirm that the cassette is
selected as the paper source.
Set the paper in the cassette, and
press the OK button.
Note that the cassette is for plain
paper only.
- Pick-up arm
unit
- Pressure roller
ass'y
- Cassette unit
Paper jam. [1300] ---
Paper jam in the
rear guide.
[1303] ---
Paper jam in the
under guide.
[1304] ---
The paper is
jammed. Clear the
paper and press
[OK].
Remove the jammed paper and
press the OK button.
For paper jam in the rear guide,
confirm that the rear guide is not
dislocated.
- Pick-up arm
unit
- ASF unit
- Pressure roller
ass'y
- Cassette unit
- Rear guide unit
Ink may have run
out.
[1600] U04
1
The ink may have
run out. Replacing
the ink tank is
recommended.
Replace the applicable ink tank, or
press the Stop button to clear the
error without ink tank replacement.
When the error is cleared by
pressing the Stop button, ink may
run out during printing.
- Spur unit
Ink tank not
installed.
[1660] U04
3
The following ink
tank cannot be
recognized.
(Applicable ink tank
icon)
Install the applicable ink tank(s)
properly, and confirm that the
LED's of all the ink tanks light red.
- Ink tank
- Carriage unit
Print head not
installed, or not
properly
installed.
U05
1
Print head is not
installed. Install the
print head.
Install the print head properly.
If the error is not cleared, confirm
that the print head contact pins of
the carriage are not bent.
- Print head
- Carriage unit
Faulty print head
ID.
[1401]
Print head
temperature
sensor error.
[1403]
Faulty EEPROM
data of the print
head.
[1405]
U05
2
The type of print
head is incorrect.
Install the correct
print head.
Re-set the print head. If the error is
not cleared, the print head may be
defective. Replace the print head.
If the error still occurs, confirm that
the print head contact pins of the
carriage are not bent.
- Print head
- Carriage unit
Multiple ink tanks
of the same color
installed.
[1487] U07
1
More than one ink
tank of the following
color is installed.
Replace the wrong ink tank(s) with
the correct one(s).
- Ink tank
Ink tank in a
wrong position.
[1680] U07
2
Some ink tanks are
not installed in place.
Install the ink tank(s) in the correct
position.
- Ink tank
(7/64)
Error
Error
code
U No. Message on the LCD Solution
Parts that are
likely to be faulty
Warning: The
ink absorber
becomes almost
full.
[1700] --- The ink absorber is
almost full. Press
[OK] to continue
printing. Contact the
service center for
replacement.
Replace the ink absorber, and
reset its counter. See 2-2.
Adjustment and Settings in Service
Mode for details.
Pressing the OK button will exit the
error, and enable printing without
replacing the ink absorber.
However, when the ink absorber
becomes full, no further printing
can be performed unless the
applicable ink absorber is
replaced.

The connected
digital camera or
digital video
camera does not
support Camera
Direct Printing.
[2001] --- Incompatible device
detected. Remove
the device.
Remove the cable between the
camera and the machine.

Automatic duplex
printing cannot be
performed.
[1310] --- This paper is not
compatible with
two-sided printing.
Remove the paper
and press [OK].
The paper length is not supported
for duplex printing.
Press the OK button to eject the
paper being used at error
occurrence.
Data which was to be printed on
the back side of paper at error
occurrence is skipped (not
printed).
- Duplex paper
feed roller unit
- PE sensor
board ass'y
The remaining ink
amount unknown
(raw ink present).
[1683] U13
0
(Applicable ink tank
icon)
The remaining level
of the ink cannot be
correctly detected.
Replace the ink tank.
An ink tank which has once been
empty is installed. Replace the
applicable ink tank with a new one.
Printing with a once-empty ink tank
can damage the machine.
To continue printing without
replacing the ink tank(s), press the
Stop button for 5 sec. or longer to
disable the function to detect the
remaining ink amount. After the
operation, it is recorded in the
machine EEPROM that the
function to detect the remaining ink
amount was disabled.
- Ink tank
- Spur unit
Ink tank not
recognized.
[1684] U14
0
The following ink
tank cannot be
recognized.
(Applicable ink tank
icon)
A non-supported ink tank is
installed (the ink tank LED is
turned off). Install the supported
ink tanks.
- Ink tank
Ink tank not
recognized.
[1682] U15
0
The following ink
tank cannot be
recognized.
(Applicable ink tank
icon)
A hardware error occurred in an
ink tank (the ink tank LED is turned
off). Replace the ink tank(s).
- Ink tank
(8/64)
Error
Error
code
U No. Message on the LCD Solution
Parts that are
likely to be faulty
No ink (no raw
ink).
[1688] U16
3
The ink has run out.
Replace the ink tank.
(Applicable ink tank
icon)
Replace the empty ink tank(s), and
close the scanning unit (cover).
Printing with an empty ink tank can
damage the machine.
To continue printing without
replacing the ink tank(s), press the
Stop button for 5 sec. or longer to
disable the function to detect the
remaining ink amount. After the
operation, it is recorded in the
machine that the function to detect
the remaining ink amount was
disabled.
- Ink tank
- Spur unit
Non-supported
hub.
[2002] --- An unsupported USB
hub is connected.
Remove the hub.
Remove the applicable USB hub
from the PictBridge (USB)
connector.

Time-out for the
scanner device.
[2700] --- Timeout error has
occurred. Press [OK].
The buffer became full in the
middle of scanning operation, and
60 minutes have elapsed since
then, making re-scanning unstable.
Press the OK button to clear the
error.

Premium
Contents print
error.
[4100]

--- Cannot print the
data.
Install the supported
(Canon-genuine) ink tanks.



1-3. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs)
Troubleshooting
Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the
corresponding error code with the message, "Printer error has occurred. Turn off power then back on
again. If problem persists, see the manual." is displayed on the LCD.

Check each point in "Check points & Solution," and perform the solution if it applies.
When no solution in "Check points & Solution" is effective, then replace the part listed under
"Parts to be replaced" one by one from the one most likely to be faulty. The parts are listed in the
order of likeliness to be faulty.
(9/64)

Cycles of
blinking of
Alarm and
Power LEDs
Error
Error
code
Check points & Solution
Parts that are likely
to be faulty (in the
order of likeliness to
be faulty)
2 times Carriage error [5100] (1) Smearing or scratches on the carriage
slit film:
-> Clean the film using lint-free paper.
(2) Foreign material that obstructs the
carriage movement:
-> Remove foreign material.
(3) Ink tank conditions:
-> Re-set the ink tanks.
(4) Cable connection (CR FFC J500, J501,
J502, etc.):
-> Re-connect the cables.
(5) Scratches or damages to the carriage slit
film:
-> Replace the timing slit strip film.
(6) Black debris around the carriage rail or
pressure roller:
-> Replace the carriage unit.
- Timing slit strip film
- Carriage unit
- Logic board ass'y
- Carriage motor
3 times Line feed error [6000] (1) Opening and closing of the paper output
tray:
-> Remove obstacles from around the
paper output tray so that the tray
opens and closes properly.
(2) Smearing or scratches on the LF / EJ slit
film:
-> Clean the LF / EJ slit film using
lint-free paper.
(3) Foreign material in the LF drive:
-> Remove foreign material.
(4) Cable connection:
-> Re-connect the cables.
(5) LF lock arm spring:
-> Attach the spring properly.
If it is scratched or damaged, replace
it.
- Timing slit disk feed
film
- Timing sensor unit
- Paper feed roller
unit
- Logic board ass'y
- Paper feed motor
4 times Purge cam
sensor error
[5C00] (1) Foreign material around the purge drive
system unit:
-> Remove foreign material.
(2) Cable connection:
- Logic board J702 connector
-> Re-connect the cable.
(3) Strange sound at power-on:
-> Replace the purge drive system unit.
- Purge drive system
unit
- Logic board ass'y
5 times ASF (cam)
sensor error
[5700] (1) Cable connection:
- PE sensor cable, etc.
-> Re-connect the cable.
- ASF unit
- PE sensor board
ass'y
- Logic board ass'y
(10/64)
Cycles of
blinking of
Alarm and
Power LEDs
Error
Error
code
Check points & Solution
Parts that are likely
to be faulty (in the
order of likeliness to
be faulty)
6 times Internal
temperature
error
[5400] (1) Cable connection:
- Between the spur unit and the logic
board, J703 connector, etc.
-> Re-connect the cable.
- Spur unit
- Logic board ass'y
- Print head
7 times Ink absorber
full
[5B00]
[5B01]
(1) Ink absorber condition:
-> Replace the ink absorber, and reset
the ink absorber counter value in the
EEPROM.
- Absorber kit
8 times Print head
temperature
rise error
[5200] (1) Print head condition (face surface and
mold):
-> If a burn mark or heat deformation is
seen on the face surface or the mold,
replace the print head.
(2) Head contact pin condition of the
carriage unit:
-> If the pin is bent or deformed, replace
the carriage unit.
(3) Cable connection:
- CR FFC (J500, J501, J502)
-> Re-connect the cable.
If any damage or breakage of the
cable is found, replace the carriage
unit.
- Print head
- Carriage unit

9 times EEPROM error [6800]
[6801]
(1) Part replacement:
-> Replace the logic board ass'y.
- Logic board ass'y
10 times VH monitor
error
[B200] (1) Print head condition (face surface and
mold):
-> If a burn mark or heat deformation is
seen on the face surface or the mold,
replace the print head and the logic
board in set. (Be sure to replace
them at the same time.)
(2) Burn mark or heat deformation of the
logic board:
-> If a burn mark or heat deformation is
seen on the logic board, replace the
print head and the logic board in set.
(Be sure to replace them at the same
time.)
(3) Head contact pin condition of the
carriage unit:
-> If the pin is bent or deformed, replace
the carriage unit.
(4) Cable connection:
- CR FFC J502, J501, J500
-> Re-connect the cable.
If any damage or breakage of the
cable is found, replace the carriage
unit.
- Print head and logic
board ass'y
(replace them at the
same time)
- AC adapter
- Carriage unit
(11/64)
Cycles of
blinking of
Alarm and
Power LEDs
Error
Error
code
Check points & Solution
Parts that are likely
to be faulty (in the
order of likeliness to
be faulty)
11 times Carriage lift
mechanism
error
[5110] (1) Foreign material that obstructs the
carriage movement:
-> Remove foreign material.
- Switch system unit
- Carriage unit
APP position
error
[6A80] 12 times
APP position
error during
initial purging
[6A81]
APP sensor
error
[6A90]
(1) Cap absorber and wiper blade of the
purge drive system unit:
-> If the cap absorber contacts the
wiper blade, lower the cap absorber
so that it will not contact the wiper
blade.
(2) Foreign material around the purge drive
system unit:
-> Remove foreign material.
(3) Ink absorber right beneath the purge
drive system unit:
-> Confirm that the absorber stays in
place and does not contact the unit.
(4) Foreign material around the ASF unit:
-> Remove foreign material.
(5) Cable connection:
- J702, PE sensor cable
-> Re-connect the cables.
- Purge drive system
unit
- Logic board ass'y
14 times
Paper feed cam
sensor error
[6B10] (1) Ink absorber counter value:
-> If the value exceeds 60%, replace
the ink absorber. Follow the
"Guideline for Preventive
Replacement of the Ink Absorber."
(2) Jammed paper in the under guide:
-> Remove the jammed paper.
- Pick-up arm unit
- Duplex paper feed
roller unit
15 times USB host Vbus
overcurrent
[9000] (1) Part replacement:
-> Replace the logic board ass'y.

16 times Pump roller
sensor error
[5C20] (1) Cable connection:
-> Re-connect the cable.
- Purge drive system
unit
19 times Ink tank
position sensor
error
[6502] (1) Ink tank position:
-> Confirm the ink tanks are installed in
the correct slots.
(2) Re-set or replacement of ink tanks:
-> If the error persists, replace the ink
tanks.
(3) Cable connection:
-> Re-connect the cable.
- Spur unit
- Logic board ass'y
20 times Other errors [6500] (1) Cable connection:
-> Re-connect the cable.
- Logic board ass'y
21 times Drive switch
error
[C000] (1) Foreign material in the drive switch area
of the purge drive system unit:
-> Remove foreign material.
(2) Ink tank conditions:
-> Confirm that the ink tanks are seated
properly and they do not interfere
with the carriage movement.
- Purge drive system
unit
- ASF unit
- Carriage unit
(12/64)
Cycles of
blinking of
Alarm and
Power LEDs
Error
Error
code
Check points & Solution
Parts that are likely
to be faulty (in the
order of likeliness to
be faulty)
Scanner error [5011] (1) Cable connection:
- J900, J1002, J704
-> Re-connect the cables.
(2) Damper condition inside the scanner:
-> If the damper winds around the CIS,
replace the scanner unit.
(3) Scanner belt pulley:
-> If the pulley is dislocated, replace the
scanner unit.
(4) Document pressure sheet conditions:
-> Re-attach the document pressure
sheet, or replace it.
- Scanner unit
- Document pressure
sheet
- Logic board ass'y
22 times
FB motor error [5012] (1) Cable connection:
- J900, J1002, J704
-> Re-connect the cables.
- Scanner unit
23 times Valve cam
sensor error
[6C10] (1) Foreign material around the purge drive
system unit:
-> Remove foreign material.
(2) Cable connection:
- J702 connector
-> Re-connect the cable.
- Purge drive system
unit
- Logic board ass'y
Note: Before replacement of the logic board, check the ink absorber counter value, and register it
to the replaced new logic board. (The value can be set in 10% increments.) For details, see
2-2. Adjustment and Settings in Service Mode, (5) Ink absorber counter setting.
In addition, according to the "Guideline for Preventive Replacement of Ink Absorber," replace
the ink absorber. For details, see 2-5. Special Notes on Servicing, (6) Preventive
replacement of ink absorber.

(13/64)
2. REPAIR / ADJUSTMENT / SETTINGS
2-1. Major Replacement Parts and Adjustment
(1) Part Replacement Procedures
Service part
Recommended removal procedure
*1
/
Notes on replacement
Adjustment / settings / operation check
Logic board
ass'y
(1) Operation panel cover
(2) Side cover R
(3) Logic board ass'y

Note:
- Before replacement, check the ink
absorber counter value (by service test
print or EEPROM information print).
- Before removal of the logic board ass'y,
remove the power cord, and allow for
approx. 1 minute (for discharge of
capacitor's accumulated charges), to
prevent damages to the logic board ass'y.

In the service mode:
1. Set the ink absorber counter value.
2. Set the destination.
3. Print the integrated inspection pattern.
4. Perform LF / Eject correction (only when
streaks or uneven printing occurs).
See 2-2. Adjustment and Settings in Service
Mode, for details.
5. Print the EEPROM information.

In the user mode:
6. Set the language displayed on the LCD.
7. Purging after replacement of the print head
is automatically performed.
8. Perform print head alignment.
9. Print via USB connection.
10. Copy.
11. Perform direct printing from a digital camera
(PictBridge).
Absorber kit (1) Operation panel cover
(2) Side cover R
(3) Operation panel unit (together with the
LCD unit)
(4) Operation rear top cover
(5) Side cover L
(6) Scanner stay
(7) Scanner unit (together with the
document cover unit)
(8) Main case
(9) Sub case unit and ASF cover unit
(10) Printer unit from the bottom case
In the service mode:
1. Reset the ink absorber counter.
2. After the ink absorber counter is reset, the
counter value is printed automatically.
See 2-2. Adjustment and Settings in Service
Mode, for details.
Carriage unit (1) to (10) Same as for the absorber kit
procedures.
(11) Logic board ass'y
(12) Right chassis (together with the card
board ass'y and PictBridge board unit)
(13) Timing slit strip film
(14) Carriage rail
(15) Carriage unit

Note:
- Keep the timing slit strip film (carriage
encoder film) free from stain or damage.
When returning the strip, make sure of its
orientation (left and right, front and back).
1. Apply grease to the sliding portions of the
carriage rail.
See 2-4. Grease Application, for details.

In the service mode:
2. Print the integrated inspection pattern.
See 2-2. Adjustment and Settings in Service
Mode, for details.

In the user mode:
3. Perform print head alignment.

(14/64)

Service part
Recommended removal procedure
*1
/
Notes on replacement
Adjustment / settings / operation check
Switch system
unit
Paper feed
motor
(1) to (10) Same as for the absorber kit
procedures.
(11) PE sensor board ass'y
(12) ASF unit
(13) Logic board ass'y
(14) Right chassis
(15) Front chassis
(16) Main chassis (together with the
carriage unit and pressure roller ass'y)
(17) Spur uni
(18) Platen unit
(19) Cassette feed roller unit
(20) Duplex paper feed roller unit
(21) Cassette feed guide
(22) Paper guide unit
(23) Paper feed roller unit
(24) Switch system unit or paper feed motor

Note:
- The screws securing the paper feed motor
are allowed to be loosened only for paper
feed motor replacement. (DO NOT loosen
them in any other cases.)
1. Adjust the paper feed motor.
See 2-5. Special Notes on Servicing, (2)
Paper feed motor adjustment, for details.

In the service mode:
2. Print the integrated inspection pattern.
Platen unit (1) to (10) Same as for the absorber kit
procedures.
(11) PE sensor board ass'y
(12) ASF unit
(13) Logic board ass'y
(14) Right chassis
(15) Front chassis
(16) Main chassis (together with the
carriage unit)
(17) Spur unit
(18) Platen unit
In the service mode:
1. Perform LF / Eject correction (only when
uneven printing or streaks appear on
printouts after replacement).
See 2-2. Adjustment and Settings in Service
Mode, for details.
2. Print the integrated inspection pattern.
Spur unit (1) to (10) Same as for the absorber kit
procedures.
(11) PE sensor board ass'y
(12) ASF unit
(13) Logic board ass'y
(14) Right chassis
(15) Front chassis
(16) Main chassis (together with the
carriage unit)
(17) Spur unit
In the service mode:
1. Print the integrated inspection pattern.
2. Perform LF / Eject correction (only when
uneven printing or streaks appear on
printouts after replacement).
See 2-2. Adjustment and Settings in Service
Mode, for details.
(15/64)
Service part
Recommended removal procedure
*1
/
Notes on replacement
Adjustment / settings / operation check
Purge drive
system unit
(1) to (10) Same as for the absorber kit
procedures.
(11) PE sensor board ass'y
(12) ASF unit
(13) Logic board ass'y
(14) Right chassis
(15) Front chassis
(16) Main chassis (together with the
carriage unit and pressure roller ass'y)
(17) Spur unit
(18) Platen unit
(19) Cassette feed roller unit
(20) Duplex paper feed roller unit
(21) Cassette feed guide
(22) Paper guide unit
(23) Paper feed roller unit
(24) Purge drive system unit
In the service mode:
1. Print the integrated inspection pattern.
Pulley holder
unit
(1) to (10) Same as for the absorber kit
procedures.
(11) PE sensor board ass'y
(12) ASF unit
(13) Logic board ass'y
(14) Right chassis
(15) Front chassis
(16) Main chassis (together with the
carriage unit)
(17) Pulley holder unit
1. Apply grease to the idler pulley parallel pin
(since the grease is not applied to the
service part).
See 2-4. Grease Application, for details.

In the service mode:
2. Print the integrated inspection pattern.
APP code
wheel gear
(1) to (11) Same as for the absorber kit
procedures.
(12) Purge motor unit
(13) APP code wheel gear
1. Apply grease to the APP code wheel gear
shaft (since the grease is not applied to the
service part).
See 2-4. Grease Application, for details.

In the service mode:
2. Print the integrated inspection pattern.
Document
pressure
sheet
Scanner unit
(1) Document cover unit
(2) Operation panel cover
(3) Side cover R
(4) Logic board ass'y
(5) Operation panel unit (together with the
LCD unit)
(6) Operation rear top cover
(7) Side cover L
(8) Scanner stay
(9) Scanner unit
1. Confirm the document pressure plate sheet
position.
See 2-5. Special Notes on Servicing, (4)
Document pressure sheet replacement, for
details.]

In the service mode:
2. Print the integrated inspection pattern.

(16/64)

Service part
Recommended removal procedure
*1
/
Notes on replacement
Adjustment / settings / operation check
LCD unit (1) Operation panel cover
(2) Side cover R
(3) Operation panel unit (together with the
LCD unit)
(4) LCD unit

Note:
- Be cautious not to scratch or damage the
LCD cable.
- To protect the external housing of the
machine from scratches, spread a soft
cloth and disassemble / reassemble the
machine on it.
In the service mode:
1. Perform button and LCD test.
See 2-2. Adjustment and Settings in Service
Mode, for details.
2. Print the integrated inspection pattern.
Timing slit
strip film
(1) to (10) Same as for the absorber kit
procedures.
(11) Logic board ass'y
(12) Right chassis (together with the card
board ass'y and PictBridge board unit)
(13) Timing slit strip film

Note:
- Upon contact with the film, wipe the film
with ethanol.
- Confirm no grease is on the film. (Wipe off
any grease thoroughly with ethanol.)
- Do not bend the film.
Timing slit disk
feed film
(1) to (11) Same as for the absorber kit
procedures.
(12) Timing slit disk feed film

Note:
- Upon contact with the film, wipe the film
with ethanol.
- Confirm no grease is on the film. (Wipe off
any grease thoroughly with ethanol.)
- Do not bend the film.
In the user mode:
1. Perform print head alignment.

In the service mode:
2. Print the nozzle check pattern.
3. Perform LF / Eject correction (only when
uneven printing or streaks appear on
printouts after replacement).
See 2-2. Adjustment and Settings in Service
Mode, for details.
Print head (1) Print head In the user mode:
1. Purging after replacement of the print head
is automatically performed.
2. Perform print head alignment.

In the service mode:
3. Print the integrated inspection pattern.
*1: To reassemble the unit after replacement, follow the procedures in the reverse order.

(17/64)
(2) How to remove external housing
1) Remove the cassette.

2) Remove the document cover unit.

Pull the unit upward.

3) Remove the operation panel cover.

Open the scanner unit. Push the inner wall at to release the claw.


Release all the other claws, and lift the operation panel cover.

(18/64)
4) Remove the side cover R.

Remove 2 screws from the rear side. At , pull the side cover in the red-arrow
direction to release the claw, and remove the
cover.



5) Remove the side cover L.

Remove 2 screws from the rear side. Pass the flat-blade screwdriver through the
hole to press and release the claw.

(19/64)



Disengage the scanner stay.



(20/64)
6) Remove the operation panel unit.

Release the claw on the back side of Lift the cover to remove it from the unit.
the operation rear top cover.


Remove 5 screws and the panel cable.



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7) Remove the scanner unit.

Disconnect the red-circled harness connector. Disconnect the FFC and the harness, and
remove the core (red-circled).



8) Remove the main case.

Remove 2 screws.

(22/64)

Remove one screw on the right side of Remove one screw on the left side of the
the main case. main case.



9) Remove the sub case unit and the ASF cover unit.



Release the claw on the back right. Release the claw on the back left.

(23/64)

Disconnect the PE sensor cable.




2-2. Adjustment and Settings in Service Mode
(1) Service mode operation procedures
Use the Service Tool on the connected computer.
1) Start the machine in the service mode.
i. With the machine power turned off, while pressing the Stop button, press and hold the ON
button. (DO NOT release the buttons.)
ii. When the Power LED lights in green, while holding the ON button, release the Stop button.
(DO NOT release the ON button.)
iii. While holding the ON button, press the Stop button 5 times
*1
, and release the ON button.
(Each time the Stop button is pressed, the Alarm and Power LEDs light alternately, Alarm
in orange and Power in green.)
iv. When the Power LED lights in green, the machine is ready for the service mode operation
(nothing is displayed on the LCD).
2) Start the Service Tool on the connected computer.
i. When a button is clicked in the Service Tool dialog box, that function is performed. During
operation of the selected function, all the Service Tool buttons are dimmed and inactive.
ii. When the operation is completed, "A function was finished." is displayed, and another
function can be selected.
iii. If a non-supported function is selected, "Error!" is displayed. Click OK in the error message
dialog box to exit the error.

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(2) Service Tool functions
Service Tool screen: Version 1.081


No. Name Function Remarks
1 Test Print Service test print Paper will feed from the rear tray (2 sheets).

Service test print:
- Model name
- ROM version
- USB serial number
- Process inspection information
- Barcode (model name + destination + machine
serial number)
- Ink system function check result
2 EEPROM EEPROM information print The dialog box opens to select the paper source.
Select Rear tray or Cassette, and click OK.

EEPROM information print:
- Model name
- ROM version
- Ink absorber counter value (ink amount in the ink
absorber)
- Print information
- Error information, etc.
(25/64)
No. Name Function Remarks
3 Nozzle Check Nozzle check pattern print The dialog box opens to select the paper source.
Select Rear tray or Cassette, and click OK.
The same pattern as the one in the user mode is
printed.
4 Integration Integrated inspection pattern
print (Nos. 1 to 3 are
successively printed.)
Paper will feed from the rear tray (if the cassette is
selected, the error is displayed).
Multiple inspection items are printed just in one
page, it is recommended to use this function for the
standard inspection.

Printed items:
- Model name
- ROM version
- USB serial number
- Nozzle check pattern (same as the one in the user
mode)
- Process inspection information
- Barcode (machine serial number)
- Ink system function check result
5 EEPROM EEPROM information saving The EEPROM information is displayed on the
computer or is saved to the computer as a text file.
This function is not available in most cases of errors.
6 CD-R CD-R check pattern print Not used.
7 LF / EJECT LF / Eject correction pattern
print
Perform LF / Eject correction only when streaks or
uneven printing occurs after the repair.
See "(3) LF / Eject correction" below.
8 Left Margin Left margin pattern print Not used.
9 Auto Cleaning Enabling / disabling of
automatic print head
cleaning
Automatic print head cleaning prior to printing (after
replacement of an ink tank or the print head).
Select this option to enable the cleaning.
10 Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same time
Main
(Clear Ink Counter)
Main ink absorber counter
resetting
Set a sheet of A4 or Letter sized plain paper. After
the ink absorber counter is reset, the counter value is
printed automatically.
11
Platen
(Clear Ink Counter)
Platen ink absorber counter
resetting
Not used.
12 EEPROM Clear EEPROM initialization The following items are NOT initialized, and the
shipment arrival flag is not on:
- USB serial number
- Destination settings
- Record of ink absorber counter resetting and setting
- LF / Eject correction values
- Left margin correction value
- Production site E-MIP correction value and enabling
of it
- Endurance correction value and enabling of it
- Record of disabling the function to detect the
remaining ink amount
- Ink absorber counter value (ink amount in the ink
absorber)
13 Panel Check Button and LCD test See "(4) Button and LCD test" below.
(26/64)
No. Name Function Remarks
14 Clear S/N Serial number resetting (to
zero)
The machine serial number in the EEPROM is reset
to "000000000."
Not used in regular repair.
15 Set Destination Destination settings Select the destination, and click Set.
ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR,
LTN, TWN, USA
16 CD-R Correction Disc label print position
correction (X and Y direction)
Not used.
17 LF / EJECT
Correction
LF / Eject correction value
setting
Set the correction value based on the printed pattern
(7. LF / EJECT correction pattern print).
See "(3) LF / Eject correction" below.
18 Auto LF / EJ Automatic LF / Eject
correction
Note used.
19 Left Margin
Correction
Left margin correction value
setting
Not used.
20 Ink Absorber
Counter
Ink absorber counter setting See "(5) Ink absorber counter setting" below.
21 Wetting Liquid
Counter
Wetting liquid counter setting Not used.
22 Panel Rank Capacitive sensor sensitivity
setting
Not used.
23 Flatbed Scanner Individual scanner
adjustment
Not used.

(3) LF / Eject correction
After replacement of the feed roller, platen unit, LF / Eject encoder, carriage encoder film, or logic
board in repair servicing or in refurbishment operation, perform the adjustment to maintain the
optimal print image quality.
If the print quality is considered unaffected by replacement of those parts, it is not necessary to
perform LF / Eject correction.

1) Print the LF / Eject correction pattern.
Click LF/EJECT of the Service Tool on the connected computer, select the paper source and the
paper type, and print the pattern. 5 sheets of A4 paper will be used for the pattern printing.
- Paper source: Select either Rear tray or Cassette.
- Media type: Select one from HR-101, GF-500/Office Planner, HP Bright White, and
Canon Extra/STEINBEIS.
2) When printing is finished, the machine returns to be ready for selection of another function ("A
function was finished" is displayed on the screen).
3) In the printout, determine the Pattern No. in which streaks or lines are the least noticeable for the
LF check pattern and the Eject check pattern respectively. (LF Pattern No. 0 to 4, Eject Pattern
No. 0 to 4)
(27/64)

4) In the LF/EJECT Correction section of the Service Tool, select the Pattern No. (from 0 to 4)
determined in step 3) for LF and EJECT respectively, and click Set.
5) The selected LF and Eject correction values are written to the EEPROM, making the E-MIP
correction value (which was set at shipment from the production site) invalid.

Note: At the production site, the E-MIP correction, which is equivalent to the LF / Eject correction,
is performed using the special tool, and the E-MIP correction value is written to the EEPROM
as the valid data.
When LF / Eject correction is performed, the LF / Eject correction values become valid
instead of the E-MIP correction value (thus, in the initial EEPROM information print, "LF = *"
and "EJ = *" are printed, but the selected values are printed after the LF / Eject correction).

(4) Button and LCD test
Confirm the operation after replacement of the panel board or LCD.

1) Check to see if the LED turns off properly
1-1) Click Panel Check of the Service Tool. All the LED's on the machine turn on and the LCD
turns blue, waiting for a button to be pressed.
1-2) Press each button of the operation panel, to see if every button functions properly.
1-3) The LCD is divided into 24 segments, representing each button. The color of a segment
corresponding to the pressed button changes to red. If 2 or more buttons are pressed at the
same time, only one of them is considered to be pressed, and the other buttons are ignored.

No. No.
1: ON button 9: Color button
2: Back button 10: Stop button
3: OK button 11: HOME button
4: up cursor button 12: left function button
5: down cursor button 13: center function button
6: left cursor button 14: right function button
7: right cursor button 15: +
1 2 3 4 5 6
16 17 18 19 20 7
15 24 23 22 21 8
14 13 12 11 10 9
8: Black button 16: -

2) Rotate the Scroll Wheel clockwise and counterclockwise 1 round (6 steps) each, as follows:
2-1) Rotate the Scroll Wheel clockwise step by step. The LCD is divided into 6 segments,
representing each step. The color of a segment corresponding to the step changes from red
(28/64)
to green.
If the wheel is rotated counterclockwise before clockwise round completes, the color of
segment(s) corresponding to the number of steps the wheel is rotated counterclockwise
returns to red.
If the wheel keeps rotated clockwise over 1 round (6 steps), the color of segment(s)
corresponding to the extra number of steps returns to red, starting with the "Start" segment
in the diagram below.


2-2) When the Scroll Wheel is rotated clockwise 1 round (6 steps), press the OK button.
2-3) Rotate the Scroll Wheel counterclockwise step by step. The LCD is divided into 6 segments,
representing each step. The color of a segment corresponding to the step changes from
green to blue.
If the wheel is rotated clockwise before counterclockwise round completes, the color of
segment(s) corresponding to the number of steps the wheel is rotated clockwise returns to
green.
If the wheel keeps rotated counterclockwise over 1 round (6 steps), the color of segment(s)
corresponding to the extra number of steps returns to green, starting with the "Start"
segment in the diagram below.

2-4) When the Scroll Wheel is rotated counterclockwise 1 round (6 steps, and all the segments
are in blue), press the OK button. The color pattern is displayed on the LCD.
If there is any segment that is not in blue when the OK button is pressed, the display
remains unchanged.

2-5) Press the ON button to turn off the machine.
(29/64)

(5) Ink absorber counter setting
Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.
1) Before replacement of the logic board, check the ink absorber counter value in EEPROM
information print.
2) After replacement of the logic board, the ink absorber counter value should be set in the service
mode using the Service Tool.
In the Ink Absorber Counter section of the Service Tool, select Main from the Absorber
pull-down menu.
From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the
closest to the actual counter value confirmed before replacement of the logic board, and click Set.
3) Print EEPROM information to confirm that the value is properly set to the EEPROM.

(30/64)
2-3. Adjustment and Maintenance in User Mode
Function Procedures Remarks
Nozzle check pattern
printing
Perform from the printer driver
Maintenance tab or via the machine
operation panel.
Set a sheet of plain paper (A4 or Letter) in
the cassette, or the rear tray if selected.
Print head manual
cleaning
- Cleaning both Black and Color:
Perform via the machine
operation panel, or from the
printer driver Maintenance tab.
- Cleaning Black or Color separately:
Perform from the printer driver
Maintenance tab.
Unclogging of the print head nozzles, and
maintenance to keep the print head
conditions good.
If there is a missing portion or white streaks
in the nozzle check pattern printout,
perform this cleaning.
Print head deep
cleaning
Perform via the machine operation
panel, or from the printer driver
Maintenance tab.
If print head cleaning is not effective,
perform this cleaning. Since the deep
cleaning consumes more ink than regular
cleaning, it is recommended to perform
deep cleaning only when necessary.
Automatic print head
alignment
Perform via the machine operation
panel, or from the printer driver
Maintenance tab.
Set a sheet of plain paper in the cassette. If
the automatic print head alignment is not
effective, perform manual print head
alignment.
Manual print head
alignment
Perform from the printer driver
Maintenance tab.
Set 3 sheets of plain paper (A4 or Letter) in
the cassette, or the rear tray if selected.
Print head alignment
value printing
Perform via the machine operation
panel, or from the printer driver
Maintenance tab.
Confirmation of the current print head
alignment values.
Paper feed roller
cleaning
Perform via the machine operation
panel, or from the printer driver
Maintenance tab.
The paper feed rollers of the selected
paper source (the rear tray or the cassette)
rotate while being pushed to the paper
lifting plate. Since the rollers will wear out in
this cleaning, it is recommended that you
perform this only when necessary.
Bottom plate cleaning Perform via the machine operation
panel, or from the printer driver
Maintenance tab.
Cleaning of the platen ribs when the back
side of paper gets smeared.
Fold a sheet of plain paper (A4 or Letter) in
half crosswise, then unfold and set it in the
rear tray with the folded ridge facing down.
(No paper feeding from the cassette)

(31/64)
2-4. Grease Application
No. Part name Where to apply grease / oil *1 Grease
Grease
amount (mg)
*2
1 Carriage rail The surface where the carriage unit slides (1) Floil KG107A 230 to 290 ---
2 Carriage rail The surface where the carriage unit slides (2) Floil KG107A 180 to 220 ---
3 Carriage rail The surface where the carriage unit slides (3) Floil KG107A 180 to 220 ---
4 Main chassis The surface where the carriage unit slides (4) Floil KG107A 230 to 290 ---
5 APP code wheel
gear shaft
APP code wheel gear sliding portion (the
entire surface)
(5) Floil KG107A 9 to 18 1 x 1
*1: Drawing No.
*2: Number of drops (1 drop = 9 to 18 mg) x locations





Grease can be extended to 20mm from the end of the specified area.
Apply grease to the 6.4mm-high area.
No grease is necessary to be applied to 1mm from the bottom.
The grease can be attached to this area, but it should not hang. Wipe off the
extra grease using a brush, and spread it over the upper area.
After the head-to-paper distance is adjusted, spread
grease over the entire surface, using a brush.
Grease can be extended to 50mm
from the end of the specified area.
Grease can be extended to 50mm
from the end of the specified area.
(32/64)
2-5. Special Notes on Servicing
(1) For smeared printing, uneven printing, or non-ejection of ink
When smeared printing, uneven printing, or non-ejection of ink occurs, print the nozzle check pattern
to determine whether the print head is faulty or not.

< Procedures >
1) Examine the ink tank conditions.
- Is the outer film completely removed to open the air-through?
- Re-install the ink tanks.
- Is the ink tank Canon-genuine or not?
- Is the ink tank refilled one or not?
2) Remove and clean any foreign material from the caps of the purge unit.
3) Perform print head cleaning or deep cleaning.
4) Perform print head alignment.
5) Print the nozzle check pattern.
6) If the nozzle check pattern is not printed properly, the print head may be faulty.
Perform troubleshooting while referring to the Print Head Workshop Manual or the Print Head
Service Manual, 1-4. Troubleshooting.

Manual name No. Form Price
Print Head Workshop Manual QY8-9120-D0C CD-ROM 50,000
Print Head Service Manual QY8-9121-D0C CD-ROM 30,000

(2) Paper feed motor adjustment
1) When attaching the motor, fasten the screws so that the belt is properly stretched (in the
direction indicated by the blue arrow in the photo below).
2) After replacement, be sure to perform the service test print, and confirm that no strange noise or
faulty print operation (due to dislocation of the belt or gear, or out-of-phase motor, etc.) occurs.



Caution: The screws securing the paper feed motor may be loosened only at replacement of the
paper feed motor unit. DO NOT loosen them in other cases.

(3) Carriage unit replacement
In the MG5100 series, the carriage rail needs to be removed from the main chassis.
Before removing the screws from the carriage rail, put a mark on the main chassis to indicate the
carriage rail position.
After replacing the carriage, return the carriage rail to the original position while aligning the rail to
the mark on the chassis.

(33/64)


(4) Document pressure sheet (sponge sheet) replacement



1) Peel off the cover sheet from the double-sided adhesive tape on the back of the document
pressure sheet.
With the long-side down, position the upper-left corner of the document pressure sheet at the
scanning reference point on the platen glass (back left where the red lines cross in the photo
above).
2) Slowly close the document pressure plate while maintaining the hinge position. The document
pressure sheet will attach to the plate.
3) Open the plate to confirm the following:
- No extension of the sponge edges over the mold part of the upper scanner cover.
- No gap between the platen glass reference edges and the corresponding sponge edges.
- No shades or streaks in monochrome test printing without a document on the platen glass.

(5) Ink absorber counter setting
Before replacement of the logic board, check the ink absorber counter value, and register it to the
replaced new logic board. (The value can be set in 10% increments.)
In addition, according to the "Guideline for Preventive Replacement of Ink Absorber," replace the ink
absorber. When the ink absorber is replaced, reset the applicable ink absorber counter (to 0%).
See 2-2. Adjustment and Settings in Service Mode, for details.

(34/64)
(6) Preventive replacement of ink absorber
Replace the ink absorber in accordance with the "Guideline for Preventive Replacement of Ink
Absorber" even when the ink absorber is not full. (Related Service Information #Q-12E/J-0188)

< Guideline for Preventive Replacement of Ink Absorber >
Replace the ink absorber when it falls in either Criteria 1 or Criteria 2.
Criteria Purpose How to know the criteria values
Criteria 1:
The ink absorber life* is 2
years or less.
To avoid re-repair for ink absorber
replacement in a short period of
time after repair for other reasons.
For 2009 2H or earlier products:
EEPROM information print and the
quick reference table (refer to
Service Information #Q-12E/J-0188
for details).
For 2010 1H and later products:
EEPROM information print
Criteria 2:
The ink absorber counter
value is 80% or more.
To prevent ink leakage during
return of the repaired printer to
users.
EEPROM information print
* The estimated number of months until the ink absorber will become full

< How to judge >
Print the EEPROM information, and check the "D" (ink absorber counter) and "DF" (ink absorber life)
values.

Step 1: Is "D" 80% or more?
Yes (80% or more) -> Replace the ink absorber.
No (less than 80%) -> Proceed to Step 2.
Step 2: Is "DF" 24 or more?
No (less than 24 months) -> Replace the ink absorber.
Yes (24 months or more) -> No need to replace the ink absorber.
Note: If the "ST" (installation date) value is 2010/06/30 or earlier, the "DF" (ink absorber
life) value is incorrect. Skip Step 2.
The ink absorber life is an estimated value calculated based on the user's
machine usage.

< How to read the EEPROM information print >
Ink absorber counter value
Ink absorber life
Installation date