Domestic Data Entry

Operator

Question Bank


Version-3
25April 14







Table of
Content





1. Exam Detail .Page no.3
2. Typing Test..Page no.5
3. Data Entry Test....Page no.11
4. English ... page no.13
5. Work Management Page no 21
6. Health & SafetyPage no.29
7. Basic computer LiteracyPage no.41
8. Data entry operator theory Page no. 78

ExamDetail
Domestic data entry operator course exam divide in 7 section, typing test, data entry test,
English test, work management test, health and safety test, basic computer literacy test
and data entry operator theory test

Each section test detail given below:

S.No. Module Name Time
(Minutes)
Total
Questions
(Mode)
Language
1 Typing Test 7 2 English
2 Data entry Test 20 2 English
3 English (Objective) 18 16 English
4 Work Management (Objective) 10 8 English/Hindi
5 Health & Safety (Objective) 10 11 English/Hindi
6 Basic Computer Literacy (Objective) 15 17 English/Hindi
7 Data Entry Operator Theory
(Objective)
18 18 English/Hindi







S.No. Module Name Pass
Percentage
1 Work Management
(Objective)
70%
2 Health & Safety in Work
Environment (Objective)
70%
3 Typing Test



70%
4 Data Entry
5 English (Objective)
6 Basic Computer Literacy
(Objective)
7 Data Entry Operator Theory
(Objective)



2.Typing
Test











Module : Typing Test

No of Questions : 2

Total Time : 7 Minutes

Minimum no. of questions to be attempted: 2

You will automatically be re-directed to the next page after 1 min.
Please click next once you have read the information. This time is not
part of the total test time.

Module Directions

This test will assess your typing skills. Sentences and paragraphs are provided
as part of the typing test. It comprises of 2 questions to be attempted in 7
minutes. Please not that the sentence as first question is only for practice, and
will not be evaluated.

You will automatically be re-directed to the next page after 1 min. Please
click Next once you have read the information. This time is not part of the total
test time.





Practice of typing these provided sentences on typing software like typing
master



PART A


Directions: Type the given sentence in the space provided. One minute is provided for
this question. Please note that the sentence as first question is only for practice,
and will not be evaluated.

QUESTION 1:

Many economists are doubtful. They think the Fed is less concerned with bubbles
than with spurring economic growth.

QUESTION 2:

The workload for air traffic controllers will increase tremendously when the time limit
goes into effect in April, Church said.

QUESTION 3:

The introduction of national television meant that for the first time in history, people
in every corner of the country were watching the same thing at exactly the same
moment.

QUESTION 4:

We chose keystone for a long weekend family reunion on snow because it was
convenient to denver and offered something for all the kids, as well as the adults
in our group.


QUESTIO 5:

The customers name is Ramesh. He had called up to inform us that, though he
had paid the bill online, he did not receive an acknowledgement mail from us.


PART B

Directions: A passage with special characters is given below. Kindly type the passage in the
space provided. As soon as you finish typing, go to the next question. Do not spend time
proofreading what you have typed as the section measures both your typing speed and
accuracy.

Time limit of 4 minutes is given for typing the passage.

QUESTION: 1:

The customer wants to avail our cable TV network services for three months. For this
purpose, she wanted to make an online payment of Rs. 4,800 through our website. She had
called up to inform us that our website showed a session expired notification, each time she
tried to enter her debit card details. I informed her that our website shows such a
notification, only when the user takes more than 2 minutes to enter the details. I also informed
her about the user friendly features on our website, that would help in making the online
payment faster that before. She was happy with the solution provided, since she could make
the payment successfully.

QUESTION: 2:

The customer wanted know if our AptaraX12 software can be downloaded for free. I
informed him that it can be downloaded free of cost, for a trial period of 1 month only.
When the trial period expires, he would have to pay Rs. 2,500 to purchase our software. After
this, the customer wanted to know if this was a one-time payment because he wasnot
willing to pay any extra amount later. I informed him that he would have to repurchase our
software once the usage limit was exceeded or after the software was used for one year
(whichever happens first). The customer was willing to purchase the software if we reduced the
price to Rs. 1,500 and increased the trial period to 60 days.

QUESTION: 3:

Fill out IRS Form 9465 and the IRS will respond in about 30 days. Read the instructions
carefully because theres a lot of information in there that may pertain to you. For example,
you may be qualifying for guaranteed acceptance if you meet certain criteria; also, if you can
pay within 120 days, you can avoid the agreement fee ($105 + $52 if you wouldve paid via
electronic debits). The interest rate the IRS charge is typically the Federal short-term
rate plus 3% and is updated quarterly. If you want the partial payment option, fill out From
9465 as normal and then fill out Form 433-A, Collection Information Statement # 12345. Dt:
8.22. Contact [email protected].

QUESTION: 4:

The Biennial spans three floors more when counting a nearly year-long show of
permanent-collection works by artists featured in past, in celecbration of the shows
75
th
year. Francesco Bonami (this years co-curator) broke it down for us: floor four is
spectacle, three is video and two is creepy. We are meant to choose our own path, but the
most convenient approach is to take the elevator to the fourth floor and walk, down. Much of
the art here is small and tepid. This view seemed reinforced by a life-sized replica of the
Ghostbusters vehicle installed by the Bruce High Quality Foundation (We Like America, and
America Likes Us, 2010).

QUESTION: 5:

This research paper discusses and analyzes the posthumous Res Gestae, or account of his
stewardship in office, left by the Emperor Caesar Augustus (B.C. 63-A.D. 14) According to
brunt & oore, it may be doubted if contemporaries were much impressed with his claim to
clemency. He skips over the details of the constitutional settlement of B.C. 27. He merely
says in para, 34 that; I transferred (the republic) from my own control to the will of the senate
and the Roman people. -pg.120:#134.

QUESTION: 6:

Tropical C y c l o n e T o m a s b a t t e r e d Fijis northem islands on Monday evening with
gusts of up to 275 km/h (170 mph) and heavy rain, but weather officials had not received
immediate reports of damage. The closest it will come is 200 km (124
miles) to the east of Suva, said Alipate Waquaicelua, forecaster for the Nadi Tropical Cyclone

Center. Still, the storm inundated the capital with heavy rain and strong winds. Schools have
been ordered closed till Thursday, and banks were shouttered till Tuesday, said resident
Moses Waquavonovono. Squatter houses have been blown away in the gusting winds, with
49% of stronger structures still remaining he said.



Data Entry
Test
In this Section you fill Passport form Form like this type








For data entry your examiner give two physical form for
data entry one for fresh passport entry and second for renew
the the passport












English






Module : English

No of Questions :
16

Total Time : 18 Minutes


You will automatically be re-directed to the next page after 1
min. Please click next once you have read the information.
This time is not part of the total test time.

Module Directions

This test will assess the candidates knowledge and
understanding of English. There are total of 16 questions in this
section which have to be answered in 25 minutes. For each
question, there are two or more choices out of which only one
choice is correct. A
direction is included with each question. All questions have to
be answered and you cannot review any question, once you
have moved on to the next question.

You will automatically be re-directed to the next page after
1 min. Please click next once you have read the information.
This time is not part of the total test time.
































Directions: Fill in the blank

1 ------------------------- I help you?

A. Need
B. Must have
C. Can have
D. May (correct)

2 We offer the best services --------------- our customers.

A. To (correct) B.
On
C. By
D. Of

3 For latest information, please visit ------------------website.

A. Us
B. They
C. Our (correct)
D. Mine

4 --------------------you satisfied with the quality of our services?

A. Do
B. Are (correct) C.
Did
D. How

5 Inform me after you -----------------restarted the system.

A. Had been
B. Had
C. Have been
D. Have (correct)


6 Inot happy with your services.
A. Is
B. Am (correct) C.
Has
D. Have

7 Can you please your question?
A. Remind
B. Allow
C. Repeat (correct) D.
Stick

8 I..assure you that this is the best solution to the problem.

A. May
B. Can (correct) C.
Need
D. Might

9 This is the best quote we can offer for.requirement.

A. Your (correct) B.
Us
C. Them
D. Mine

10 is your username?
A. When
B. Whom
C. What (correct) D.
Why

11 Thank you so much for letting us.about this issue.

A. Know (correct)
B. Knew
C. Known
D. Knows

12 I..not received your email yet.
A. Has B.
Was C.
Am
D. Have (correct)



13 What kind.services are you looking for?
A. At
B. In of
C. Of (correct) D.
For

14 Your call.important to us.
A. Is (correct) B.
Are
C. Where
D. Have

15 Your call.recorded for quality improvement purpose.
A. Were
B. Are
C. Was (correct)
D. Has

16 ..you write an email stating all the issues?
A. Does
B. Did (correct) C.
Are
D. Why

17 I will transfer your call to.manger.
A. Mine
B. Me
C. Myself
D. My (correct)

18 You will be charged a .fee of Rs.30/month.
A. Tiny
B. Slight
C. Nominal (correct)
D. Bargain

19 Your feedback is..to us.

A. Important (correct)
B. Better
C. Matter
D. Enough



20 If this offer doesnt suit you, you can..to a better option.
A. Sign
B. Switch (correct) C.
Shut
D. Start
21 Can you please.your question?
A. Remind
B. Allow
C. Repeat (correct) D.
Stick







Directions: What is the opposite of the given word?
1 Continue (OPPOSITE) A.
Give
B. Stop (correct) C.
Push
D. Get
2 Agree (OPPOSITE) A.
Hate
B. Stop
C. Refuse (correct) D.
Repeat

3 Benefit (OPPOSITE)

A. Disadvantage (correct)
B. Difficulty
C. Difference
D. Division
4 Separate (OPPOSITE) A.
Give
B. Join (correct)
C. Lose
D. Show




5 Accept (OPPOSITE) A.
Revert
B. Gain
C. Use
D. Reject (correct)




Dirctions : What is the meaning of the given word?




1 Create

A. Give
B. Make (correct)
C. Stop
D. Reply

2 Preference

A. Solution
B. Connection
C. Choice (correct) D.
Difference

3 Appropriate

A. Suitable (correct)
B. Frequent
C. Common
D. Costly

4 Verify

A. Refuse
B. Confirm (correct) C.
Give
D. Pick





















Directions : Read the given passage and answer the question given below
Passage :

Online chat has traditionally been used to make friends or stay in contact with them,
but it quickly emerged as an effective tool for business communication. It enables
you to chat with clients, colleagues and your boss. It is fast, cost-effective and best of
all, it functions in real time.

You should-establish a dedicated account, distinct from your personal chat account, for
business chat. This will ensure that you don t have any clients harassing you at
home and it will also prevent any embarrassing mix-ups at the office. When choosing a
nickname or user name, avoid youthful ones, such as cool dude 24 or pink lady
16. In order to maintain your professional dainty, keep it business-like and simple.

Your main goal is to help the customer. Assistance might be needed with
various things: placing an order: setting up, fixing or replacing a product scheduling
an appointment, etc. use precise and simple questions while dealing with the
customer. Avoid typing error and use proper spelling. The best way to wn
hearts of your customers is to close their cases during one chat, without having
them to come back several times and go over the same questions aging. Never leave
the customer unanswered. Restrain from comments and own opinions, keep the
sarcasm for yourself. Instead of inflaming the situation, try to calm down the angry
persond on the other side.

1

Question : What is the main theme of the passage?

A. Making friends through chat sessions
B. Making money through chat sessions
C. Supporting customers through chat sessions (correct)
D. Selling products through chat sessions

2

Question : What kind of assistance cannot be provided over
chat?

A. Live demonstration of operating a device (correct)
B. Giving instructions of installing a software
C. Fixing up a time for meeting
D. Explaining the procedure of buying a book online







Directions: Read the given passage and answer the question given below

Passage:

The mastery of customer service can mean the difference between success and
failure. The trend of rating customer service is a necessity. Customers are more
willing to forgive a product failure than a service failure. If attracting customers is
important, then improving customer service must be necessary. When customers are
not treated according to their expectations, they will stop using your products or
services. They will even tell many other people about their bad experience.

The question then becomes not whether your company s service standard has to be
improved or not, but how it would be done. This is because excellence in customer
service is becoming very useful in every industry. By thoroughly understanding your
Customers values, you can properly identify what they want. Effective
communication
techniques are critical for customer satisfaction. Developing eeffective maethods for
handing complaints and mastering difficult situations will allow you to make a
positive impact during the CRUCIAL MOMENT. You should sue simple
language for communicating as far as possible and avoid the use of technical terms.
Listening skills are also important. You should be able to identify the customer s
level of frustration by the language adopted by him/her. You should know how
to manage abusive customers and display courtesy and professionalism. You must
understand the problems faced by your customers and give them clear instructions
so as to help them solve their problems. This is the key to a successful customer
service.

1

Question : What does the phrase CRUCIAL MOMENT in the second paragraph
mean?

A. Expanding your business
B. Learning professionalism
C. Improving the products of your company
D. Effective interaction with customers
(correct)

2

Question: In the passage, which amongst the following has not been mentioned
as a method to improve the customer service?

A. Listening properly to the customer
B. Giving clear instructions to the customer (correct)
C. Using technical language while talking to the customer
D. Managing abusive customers with courtesy



3

Question : According to the passage, what do the customers do if they are
not treated according to their expectations?

A. Theystopusingthecompanysproductsandservices (correct)
B. They abuse their customer care executives
C. They stop calling at the customer care centre
D. They demand their money back

4

Question : What do you think is the main theme of this passage?

A. Communication skills
B. Customer focus (correct)
C. Types of customers
D. Professionalism

5

Question: which of the following makes online chat more advantage than phone calls?

A. It is a faster way of communicating over long distance
B. It does not reveal the emotions of people who are interacting (correct)
C. Chat message cannot be ignored unlike phone calls
D. Clients cannot hares executives over online chat

6

Questions:

Why has it been suggested that one shoud create a separate account for
business chat?

A. To avoid getting too many chat messages
B. To keep your friends away from office work
C. To prevent any embarrassing mix-ups at workplace (correct)
D. To be in touch with your boss at all times


WORK
MANGEMENT



Module
Directions

You will automatically be re-directed to the next page after 1 min. Please click
next once you have read the information. This time is not part of the total test
time.

; --- - i; -| | i l-ii, (i) - --|^i i-, -, i iii i ii | ini i
ii ini| - l, i i ii l^~ r l - ^ l^~ r| r| r| -
ii li iil- r| i| i -i l i r i i n i i i
l| i iii r| i n|

This test will assess the candidates ability to manage work, time and other
resources in IT related roles. For each question, there are two or more choices out of
which only one choice is correct. A direction is included with each question. All
question to be
answered and you cannot review any question, once you have moved on to the
next question.





















QUESTION: 1 Choose the correct answer. r| -n


You were given a task by your manager on December 1, 2013. The final report has to
be delivered to a client on December 20, 2013. You are able to complete one of the tasks by
December 10, 2013. You realize that the task cannot be completed before December 20,
2013. What should you do in this case?


o You should inform your manager that you will not be able to complete the task on
time and request for another
o You should immediately start working on other tasks that you were assigned so
that even those dont get delayed
o You should involve other members of your team and try to complete the task on time
(correct)
You should submit the rough draft of the task to the client on the date of submission

ii i - l- zas i i- li ii| nir i ii| li- za l- zas i |
i| r| i a l- zas n i- ^ salnin i- r| i i r| ii ri rini r
l i-
za l- zas r i r| li i ni| - ii i i
ilr|

o ii - i nii ilr i i- - i r| in i i; i
i- -in i ilr|
o ii nn i-i i i i i ilr l l - | i ri|
o ii -|- i ini i i| iil- i ilr i i- i - i | ilii
| ilr| (correct)
o ii i- -i ^i l i i- i i- i;- i i ilr|

QUESTION: 2 Choose the correct answer. r| -n


You work in an eight hour shift. You have to complete 15 tasks in a day. If you take
30 minutes to complete each task, how much time did you spend not doing the work?

o 15 minutes
o 30 minutes (correct)
o 1 hour
o 2 hours

i s i- | li- - i- n r| ii l - r i- r| n ii i- -
sa l-- nn r ni i lni - i; i| i- r| n r lnii`

o r l--
o sa l-- (correct)
o i-
o z i-




QUESTION: 3 (Based on below Passage)
Choose the correct answer.
















There are four team members A, B, C and D. On-the-job training is conducted for
these employees every month. A document shows the attendance of each employee in the
training session for every month. According to the company policy every employee has to
attend at least 6 training sessions in a year. Identify the employee who did not follow
the given company policy.

r| -n
A, B, C i D i -|- - r| ; i| -ili | i| ii -ln r -r| rin| r| li
ni -ni^ (is--) r -i| r -r| | -ln i | ril| lini r| -| | il|
lri r -i| i - - s -l n i - ril rii | r| -i| i i- ni; l
; | il| i i r| li|
o A
o B
o C (correct)
o D

QUESTION: 4 (Based on below Passage)Choose the correct answer. r| -n

Passage:

1. You have to learn new software to increase your efficiency. It takes 1 day to learn
all the aspects of this software.
2. Your manager has asked you to write a report. You are asked to submit the same
by the end of next day.
3. You need to complete verification of client documents and pass them to the
delivery team in two hours.

1. ii | i-ni i l i-^ |ii r| ; i^ i - s |i
- l nni r|
2. i - ii li- li i ri r| ii ; | l i-- ri r i
r|
3. ii i i-i - i;- i| ini i (^li;) l^| -|- i i
r |



Question:

You have some pending tasks at work as shown in the passage. In what order will you
execute these tasks?

i s i- ^i| r (i | - liii ni r)| i ii i l - (r i) - n`

123
231
13 2
321 (correct)


QUESTION: 5 Choose the correct answer. r| -n

Given below are four different work areas. Identify the work area that is ideal in terms
of cleanliness and keeping things in order.

i nn ii l n r| ii i ril i i; i |i i r| i lri
rn r|














A
B










C D (Correct)












QUESTION: 6 Choose the correct answer. r| -n


You work in department A of a company. You receive a service request from a customer
which has to be handled by department B as per the company guidelines. What should you
do in this ease?

i -| A li--- - i- n r| ii --- l^ | ii (l^- -) l-n| r
i l | | il| lri B li--- i i- r| ; -i- - ii i i ilr`

o You should ask the customer not be send such requests to department A
o You should forward the service request to your manager (correct)
o You should handle the request and meet the customers requirement

o You should inform the head of department B and ask him as to why your department is
getting such requests


o ii --- i ii ilr l ^i ; nr | l^-- li--- A i i|
o ii l^ l^-- - i i | ilr| (correct)
o ii --- | l^ -- i ii ilr i | n i i i ilr|
o ii li--- B - i r i nii ilr i si ilr | i li--- i
| l^-- l- r| r|


QUESTION: 7 Choose the correct answer. r| -n

One of your clients sends you an email complaining that the software he had purchased
from your company has bugs. Now they want to check your companys patented and
confidential code of the software. What will you do in such a situation?

ii i;- i ;- ini r i i-^ i i|i r - s nlni r| ^r
i| | nn i -- i-^ i i ii irni r| - i i n`

o You will ask your manager if the code can be shared with the client (correct)
o You will share the code with the client since it would assure him that the code
doesnt have bugs
o You will ask your colleague if the code can be shared with the client
o You will not take any action for such a request since the client should have sent
an email to your manager

o i - sn l i r i liii i ni r| (correct)
o i i;- i i lii |n il r l^^i li ni l i - i; n~lni r| r|
o i r-| sn l i i;- i i lii i ilr|
o i ; l i ; - r| -in il r i| nr - i ;- i ilr ii|









QUESTION: 8 Choose the correct answer. r| -n

You work in a team of five members. Your team is working on a project which has to
be delivered within the next three days. Your team leader has assigned a set of tasks to each
team member. You complete 95% of the tasks assigned to you on the first day and you know
that the rest of the work can be completed within a day. One of your team members,
requests you to help him with his work since he could complete only 10% of the task on the
first day. What will you do in this situation?

i i -i | -|- - i- n r| i| -|- i- i- r| r l n n| li
- i-- i r| i -|- | r - i iii iii i- li r| i r l r| sr lnin i-
i-- li r i i in r l i| i i- n l - i-- ri ini| i| -|- -
i i| - ilr, il ^r ii ^ a lnin i- r| i-- ii r| - i i n`

o You will help your colleague and then complete your work on the third day
o You will discuss with your team leader and then help your colleague after completing
your work (correct)
o You will tell your colleague that worked was distributed equally and so you would
not be able to help him
o You will ask your other team members to help your colleague and you will move on
to the next project

o i r-| | - n i l i i- n| l i-- n|
o i -|- |- in n i i i i- i-- r-| | - n|
(correct)
o i r-| i rn l i| -i r| in|
o - i- i i-i ni ii i ;l i | - i i| -|- -i i
r-| | - i rn i i n i- i- i i n|


QUESTION: 9 Choose the correct answer. r| -n
















The given document shows the number of hours for which each employee-A,B,C and D
has worked in a month (four weeks). Every employee is supposed to work for a minimum
of 25
hours in a month. Identify the employee who does not complete the minimum working
hours requirement in that month

o A
o B
o C (correct)
o D

QUESTION: 10 Choose the correct answer. r| -n


You work in a group of four members. Since the project is important for the company,
you decide to involve only the three experienced members of the team and you leave out
Ritu, who has an experience of two months only. Your friend, Anita, tells you that Ritu got
angry because you did not include her in the project. How will you respond to this situation?

i i -i n - i- n r| il r i- | l rn | r, ;l i i
li r l -|- ^ n| i^| - r| ;- lr-i n| ~n, l i ^ i -r| i i^ r,
i ; i- - iil- r| n| i| i-n, lni, ii nin| r l ~n rn n-i r il
i
i- - iil- r| li| - i i
n`

o I will explain to Anita the reason for not including Ritu
o I will talk to Ritu and explain to her that she would be included in the next project
o I will include Ritu in the project to make her happy
o I will ignore the matter since Ritu is a fresher and is not mature enough to
understand these decision

o - lni i ~n i i iil- i ii -ni ni|
o - ~n in ni i ni ni n i- - iil- li ini|
o - ~n i ii l i- - iil- ni|
o - ; | i-i i i ni il ~n i| r -n r| n||


QUESTION: 11 Choose the correct answer. r| -n

You are given a set of files that have to be checked and processed. While checking therse
files, you come across a file which has data that is not related to your job role. You have
a doubt that the file has been given to you by mistake. What will you do in this situation?

ii s i; | n; r l i i ii r i r| i r| ; i; i- n r i
in r l r i; i i- | r; r| r| ii i r l r i; i i nn| i
| n; r| - i i n`

o You will process the file and forward it along with the other files
o You will go to the department to which the file belongs and hand it over to them
o You will discuss the issue with your manager and handover the file to him (correct)
o You will discuss the issue with one of your colleagues and give the file to him

o i ; i; i- i| i; ii ; lin l-,l^iin i i n|
o i i; l^iin - i r i; n |
o i ; - i - - in n i ^r i; r n | (correct)
o i ; - i - r-| in n i ^r i; n|







QUESTION: 12 Choose the correct answer. r| -n

Which of the following can be sued to clean surfaces of delicate materials, like
computer screens?

i -i, - -| i i l i ;-n-i li ii ilr`

o Feather brush
o Broom
o Cotton mops (correct)
o Sponges

o i
o ni
o i- |s (correct)
o -

HEALTH AND
SAFETY


You will automatically be re-directed to the next page after 1 min. Please click next once
you have read the information. This time is not part of the total test time.

Module
Directions

; --- - --|^i | -^i- i i -i ii i - inni i iin l-iln l-
l | i-ni i ii ini| ; iin - r li ii z l-- - -n i r|
- l, i i ii l^~ r l - ^ l^~ r| r| r| - ii
li iil- r| i| i -n l i r i i n i i i l| i
iii r| i n|

This test will assess the candidates awareness about health and safety at workplace
and his/her ability to deal with emergencies. There are a total of 11 questions in this section
which have to be answered in 12 minutes. For each question, there are two or more
choices out of which only one choice is correct. A direction is included with each question.
All questions have to be answered and you cannot review any question, once you have
moved on to the next question.

You will automatically be re-directed to the next page after 1 min. Please click Next once
you have read the information. This time is not part of the total test time.

















QUESTION: 1 Choose the correct answer. r| -n

Your office has installed only Type A fire extinguishers. Fire caught due to which of
the following items cannot be controlled with this fire-extinguisher?

i il - ^ A-i; i l--l^i r| ;- i i-i n| in ; i
l--l^i r| ni; i n|`












A.

B.
(correct)









C.








D.











.






QUESTION: 2 Choose the correct answer. r| -n

What procedure should you follow if a dog bites a person?

i-| i -ii i- ni r | - ii i i ilr|

o Cover the wound with dry bandage
o Pour warm water over the wound
o Wash the wound with soap and running water (correct)
o Scratch the wound and then clean it with water

o ii^ i ii| --| |
o ii^ n- i| i|
o ii^ i rn i| - i ii| (correct)
o ii^ i ii i l i| i |



QUESTION: 3 (Based on below Passage) Choose the correct answer. r| -n

Passage:
Given below are the statements of the accident reports submitted by four different employees
A, B, C and D.
A writes : An electrical failure takes place in the building on 12
th
December, 2013, at 1
pm due to short circuit. All the wiring and damaged devices were replaced.
B writes : A worker got burnt while using an acid, in the afternoon, on 10 March, 2013. CCTV
cameras have been installed now.
C writes : 4 computers of the IT department got damaged due to voltage fluctuation at 2
pm on 10 March, 2013. New computers were installed in the department on the same day.
D writes : An accident takes place in the IT department on 10 March, 2013. Required
action was taken to prevent such accidents in future.

l n i-i li - i i nn -ili A,B,C, i D r|
A lini r l| - n| z l , zas i ir ll~n - ii- l- ri| i|
^iln i ii (l^i;) i li ni r|
B lini r a -i, zas | ir i -i| ni ;-n-i n r ni| | | -| ^| -
ni l n r|
C lini r ^i ~- +nii ^ a -i, zas i ir z i; -| l^iin i - ii
ri n| | l l^iin - - ni l n|
D lini r a -i, zas i i; -| l^iin - i-i i-|| in i-i iii i i- ;
l | - l n|

Question:
Who among the following submits the accident report with all relevant and
compulsory information?

;- l i-i | ii| | i r| n| | r|

o A ( correct)
o B
o C
o D

QUESTION: 4 (Based on below Passage) Choose the correct answer. r| -n

Passage :

Given below are incidents that occurred at a workplace.

A: A computer that had loose electrical wiring got over heated.
B : A small fire broke out in the canteen of the building.
C : An employee got a minor scratch o11n his arm due to a nail on the wall.

| n; i-i ^i r i ii r; r|
A - l| l| | ^i;ln || r ^i rn n- ri ni r|
B -| - si-| | in n n; r|
C -i| rii - |^i | | si-| ii i n; r|

Question :
Which of the following incidents should have been reported to the appropriate authority
and investigated in a timely manner?

| li - i | i-i | ii| r| ilii| (iil-|) i | lir i| i | i r|
-
| i| ilr i|`

o A
o B
o C
o All of the above (correct)


QUESTION: 5 Choose the correct answer. r| -n























A company maintains records of all the accidents that happen in different work areas of
the company. In how many months were there no accidents recorded?

-| i| ii - ri ^i i-ii li in| r| ln -r|i - i; i-i (li)
r| li ni`

o 4
o 5 (correct)
o 6
o 7
QUESTION: 6 Choose the correct answer. r| -n

During your shift time, your building catches fire. The fire spreads quickly to all the
rooms. You are not aware of the cause of fire. What should be your next steps?

i| li- - i| ll~n - in n in| r| in i| -i - n| in| r| in
n| ; in | ii| ii r| r| ii ni - i rini`

o You should immediately close the doors and windows fo your room to stop the fire
o You should find the nearest exit and leave the building immediately
o You should immediately use a fire extinguisher to control the fire
o You should quickly go to other rooms and see if everyone has left the building

o in i i l ii - | lili i ^i nn ilr|
o ii i ir l i ^ii i ilr i nn ir l ii ilr|
o ii nn in ni ^i i i ;-n-i i ilr|
o ii nn -i - i ii ilr i| ll~n ir l n r i r||

QUESTION: 7 Choose the correct answer. r| -n

While eating food, one of your colleagues is suddenly unable to breathe or speak because the
food got stuck in his throat. Which of the following methods is not suitable to help
your colleague in such a case?

iii iin - i i r-| n - iii - ini r l| ^r ^i i i i
ri r, i i i ri r | | rin - l n n|i - i i n|i | - l r| r| r`










A. B.

















C. D.

QUESTION: 8 Choose the correct answer. r| -n

The furniture in an office has caught fire. The fire is in its early stages and needs to be
controlled. Which of the following fire extinguishers should not be used for controlling this
type of fire?

il l (| ^-n) - in n n; r| in i^in| i r i ; i li i
ni r| ; nr | in i ni l l nr i l-l^i i in r| i ilr|

o Water type fire extinguisher
o Carbon-dioxide fire extinguisher
o DCP (Dry Chemical Powder) fire extinguisher
o Foam type fire extinguisher

o ^i- (i|) -i; i l--l^i
o i i;ii; i l--l ^i
o | | | (i; l- i) i l--l n^i
o i- -i; i l--l^i


QUESTION: 9 Choose the correct answer. r| -n

What should you do if your colleague suddenly faints and is not breathing?

n i i r-| i ri i ri i i ^r i i ri ri ni i i ilr`

o You should check his pulse and blow air into his mouth
o You should make him lie down and place a wet cloth on his forehead
o You should tightly hold his shoulder and shake him
o You should gently stroke his chest in downward direction

o ii | i| ilr i | -r -, -r r^i i| ilr|
o ii l-ii ilr i -ii n|i i ii ilr|
o ii ii i i lrii ilr|
o ii | sin| i i| | | i rii ilr|









QUESTION: 10 Choose the correct answer. r| -n

Which of the following signs should be used on an emergency exit door?

l n i; - i i i; iini| li ,i (-| l- ^i) ;-n-i i ilr`











A (correct) B









C D



QUESTION: 11 Choose the correct answer. r| -n

While working, your system suddenly shuts down. You notice some spark near the wiring
of the system. What should you do?

i- n - ii l--- i ri ini r| i l--- | ^i;ln i lni| i||
ii i i ilr`

o You should inform your colleague and take his help to correct the wiring
o You should inform the maintenance department and request then to resolve the issue
o You should try to check the wiring and correct it on your own
o You should request your colleague to share his system with you and work furn by turn

o ii r-| i nii ilr i ^i;ln r| - | - | ilr|
o ii -- li--- i nii ilr i ; r| | ii i ilr| (correct)
o ii ^i;ln i | ilr i i r| | ilii | ilr|
o ii r-| l--- i| i| i- | ii | ilr|











QUESTION: 12 Choose the correct answer. r| -n

l n n|i - i i n|i l i ii i r i-| -- | nr r| li ini r`











A. B.
.










C. D.


QUESTION: 13 Choose the correct answer. r| -n

i il i - in n ; r| in i^in| i r i ; i li i ni r| ; nr
| in i ni l l nr i l--l^i i in r| i ilr`

o ^i- (i|) -i; i l--l ^i
o i i;i i; i l--l^i (correct)
o | | | (i; l- i) i l-- lni
o i- -i; i l--ln^i


QUESTION: 14 Choose the correct answer. r| -n

i- n - ii r-| nn| l| i ni s ni r i l| i - n ini r|
- ii nn i i ilr`

o ii - si ilr | i i ilr|
o ii i^ i; | ilr| (correct)
o ii ini i ni^| l i i- ii ilr|
o ii r-| | - iini| li (-| l-) ^i ir l -
| ilr|








QUESTION: 15 Choose the correct answer. r| -n

Question: i ii | i (l^i;) i ;-n-i r r l| ni r| r| r
i | r| ii i i ilr`

o ii nn - i -- li--- i nii ilr| (correct)
o ii i ^i;ln | ilr i i i- i ii ilr|
o ii (l^i;) i- i i i ilr i | li- i-- ri
- i nii ilr|
o ii | (l^i;) i- n ri ilr i li- i-- ri - i
nii ilr|


QUESTION: 16 Choose the correct answer. r| -n

















l n l i li| nini i r - nn i i ilr`
o ii i r i l ii^ i i ii ilr| (correct)
o ii i r i ilr il ^r ii ri ni r|
o ii ii^ ii -|l- |- ni| ilr|
o i i i l ii ii^ n- i| ii ilr|



QUESTION: 17 Choose the correct answer. r| -n













^i - i; i (i l - lii in r) ni ri r| l n riini - l - i
; ^i i ;-n-i n|

o ll~n - l| i ri|
o ii|l l^in ini i - ir r| ii ri|
o l- -| i- r| r| ri | (correct)

QUESTION: 18 Choose the correct answer. r| -n

What immediate step should you take if you colleage has severe chest pain and show
signs of suffering a heart attack?

You should make the person lie on the flat surface facing downwards
You should give steam inhalation to the person
You should loosen any tight clothing
You should make the person walk brisky


n i r-| i i | - i ri nni r l i ii ri ri, -
i nn i n`

o ii ri -| | n ^i l-i i ilr|
o ii ii | ilr|
o ii -i;- i i |i i ilr| (correct)
o ii n| - - | ilr|

QUESTION: 19 Choose the correct answer. r| -n

l- i ln i | ^r i-| | nli n; r| - n n i i ilr`

o ii^ i i| --| ii i ilr|
o ii^ i - i| | i -i li ii ilr| (correct)
o ii^ i -i li iii ilr|
o ii^ i ii i i i i ilr|

QUESTION: 20 Choose the correct answer. r| -n

-| i| iii - ri ^i i-ii li in| r| l -r| - ii i-i r;`


















o ^|
o -i
o -;
o n-n
















QUESTION: 21 Choose the correct answer. r| -n

-- n|i i | l - i^ni rin| r l-iln ii ii i;|

Match the first aid treatments with the conditions for which they are followed.




















o A3, B1, C2
o A2, B3, C1 (correct)
o A1, B2, C3
o A2, B1, C3



QUESTION: 22 Choose the correct answer. r| -n

il - ii l - ri i | ^r s - - in n n; r| in i^in| i r i
; i li i ni r| ; nr | in i ni l l nr i l--l ^i i in
i ilr`
o ^i- (i|) -i; i l--l ^i
o i i;ii; i l--l ^i
o ^- l- i l--l^i
o i- -i; i l--l^i

In an office, there was a short circuit due to which, a set of computers caught fire. The fire is
in its early stages and needs to be controlled. Which of the following fire extinguishers
should be used for controlling this type of fire?

o Water type fire exitiguisher
o Carbon-dioxide fire extinguisher
o Wet chemical fire extinguisher
o Foam type fire extinguisher




QUESTION: 23 Choose the correct answer. r| -n





























A company maintains records of all the accidents that happen in different work areas of
the company. What was the cause of the accident in maximum number of cases?

o Fire
o Chemical
o Electricity

-| i| iii - ri ^i i-ii li in| r| lin i-ii i i ii
ii`

o in
o l-
o l|

BASIC COMPUTER
LITERACY

You will automatically be re-directed to the next page after 1 min. Please click next once
you have read the information. This time is not part of the total test time.

Module
Directions

r --- --|^i | - ;-n-i ni i -n i - | i- |
i-ni | i n|| - l, i i ii l^~ r l - ^ l^~ r| r| r|
- ii li iil- r| i| i -i l i r i i n i
i i l| i iii r| i n|

This test will assess the candidates knowledge and understanding of using a computer
and his/her ability to work on MS Excel. For each question, there are two or more choices
out of which only one choice is correct. A direction is included with each question. All
questions have
to be answered and you cannot review any question, once you have moved on to the
next question.

You will automatically be re-directed to the next page after 1 min. please click Next once
you have read the information. This time is not part of the total test time.




















QUESTION: 1 Choose the correct answer. r| -n

Which key is used to type letters in capital?

l- - - -i; l ii - ;-n-i li ini r`

o Ctrl Key
o Ctrl Key + the letter key
o Shift key
o Shift key + the letter key


o -i -
o -i - - -
o li- -
o li- - - -

QUESTION: 2 Choose the correct answer. r| -n

The main part of the computer in which all processing is carried out is

- i - lr-i l- i| i ln | in| r| ^i r

o SMPS
o Monitor
o Keyboard
o CPU

o - |
o -il-
o |i
o | |

QUESTION: 3 Choose the correct answer. r| -n

Where will you find the option to shutdown the computer?

- - ii i-i i - ri l-ni`

o Start Menu
o My Computer
o Recycle Bin
o Contol Panel

o --i- -
o -i; -
o li; l
o -i






QUESTION: 4 Choose the correct answer. r| -n

What is the purpose of Recycle Bin in MS Windows?

li; l i - l^i (MS Windows) - i i- r`

o Deleted files can be restored back
o Viruses can be scanned
o To recycle power
o All of these

o l|- l n i;~ ^i l--i | i n| r
o ^i; - l i n r
o i^ li; l
o ;- i|

QUESTION: 5 Choose the correct answer. r| -n

You whant to write a document with formatting and clipart. Which application will you use?

i i-l-n i l i- ^ii i-- ii irn r| i l li i ;-n-i n`

o MS Excel
o Acrobat reader
o Notepad
o MS Word

QUESTION: 6 JPEG represents one of the following file types:

o Image
o Video
o Audio
o Text

JPEG ; - i; i iini r
;-
^|li
il
---

QUESTION: 7 Choose the correct answer. r| -n

Which of the following shortcuts is used to move to the previous sheet of the workbook?
ii ii-- ^ ls| i|- i l ;-n-i li ini
r`

Alt + Page Up
Alt + Page Down
Ctrl + Page Up(correct)
Ctrl + Page Down




i~-
i~- i
-i (correct)
-i i


QUESTION:8 Choose the correct answer. r| -n

Sheet 3 is a copy of sheet 2. When you change values in Sheet 2 what will happen to
the corresponding values in Sheet 3?

i|- z, i|- s | i| r| i i|- z - ^~ n r ni ^~ i i|- s - i
rini`

The values will change to match
The values will not change to match
The values are replaced with error value #REFI
The values are replaced with the error value #VALUEI

| nr ^~ in|
^~ nr r| n|
^~, ^~ #REF in|
^~, ^~ #VALUE in|


QUESTION:9 Which of the following shortcuts is used to move to the first cell
of the worksheet?

;- ii ii-- ^ i|- | r - i l ;-n-i li ini
r`

Alt + Home
Ctrl + Home
Shift + Home
Ctrl + PgUp

QUESTION:10 Choose the correct answer. r| -n


If you wanted to sort an employee file so that they would be listed alphabetically by last
name and first name within individual zip codes (smallest to largest), which of the following
would be the correct order of the sort?
l i i| i; ii irn r l i- ln- i r i l-- l i ( si-
-) - | ;- ii - r| rini`

o Zip codes (ascending), then last name (ascending), then first name
(ascending)
o Last name (ascending), then first name (ascending), then zip codes
(descending)
o Zip codes (descending), then last name (ascending), then first name
(ascending)
o Last name (descending), then first name (descending), then zip codes (descending)

o l i (n - -), l ili| i- (n - -), l ri i- (n
- -)
o ili| i- (n - - ), l ri i- (n - - ), l l i (i-n
- -)
o l i (i-n - -), l ili| i- (n - -), l ri i- ( n
- -)
o ili| i- (i-n - -), l ri i- (i-n - -), l l i (i-n
- -)



QUESTION: 11 (Based on below Passage)Choose the correct answer. r| -n

Passage :


















What will happen if you make a selection as shown in the image?

i rini n i l - l n i i n r`

A. Only employees of r&D department are listed
B. Pallavi would be assigned to the R&D department
C. R&D would be assigned priority number 2 in the organization
D. Pivot table of the department and employee name would be created


o l i| li--- i| | l--
o ~^| i| li--- - i; ri in|
o i| ini;i - | i;il-| - i; ri ini
o li--- i i| i-i | l^ - - in|







QUESTION:12 Choose the correct answer. r| -n

Which of the following must be entered first, when you are typing an equation into a cell?

- ;^i lin - r ;- i lii ilr`

o The first cell reference
o Parenthesis/Bracket
o Quotation marks
o An equal sign

o ri
o i-,-
o i-i -i
o i i lii

QUESTION: 13 (Based on below Passage)Choose the correct answer. r| -n

Passage :















According to an employee referral policy in good Deal Company. Shankar referred 6 people
to join various posts in the organization. Out of those, only people with more than 7
years of experience were selected. Which of the following functions would be the best to
calculate the
total bonus amount that Shankar would
get?

n | | | i| il| i i s ini i- i | l- i--
ini l li| ;- r| ini i li ri l i / ii n i- i i^ ii|
;- ii i-i i i l- i | i l r| rini`

o SUM
o SUMIF
o MAX
o IF






QUESTION: 14 Choose the correct answer. r| -n





















Question

What will be the result of the formula used in the image?

l - in l n i-i i l~- i rini`

o 1
o 0
o 2000
o 7.2

QUESTION: 15 (Based on below Passage)Choose the correct answer. r| -n

Passage:









Question

The worksheet had been checked for spelling and has been saved. Before sending it to
the printer you want to see how it will look. Which button do you select?

l| ^i|- - -ln i i ^ i li ni r| l-i- r i r
ii irn r r i-- i lini| ; l i ii - - n r`

o A
o B
o C
o D



QUESTION: 16 (Based on below Passage)Choose the correct answer. r| -n

Passage :





























Question

What will happen if you make a selection as shown in the image?

i rini l i l i li n`

o Only people from Durban country are
listed
o Durban would be assigned priority number 5 in the organization
o Pivot table of the country and persons name would be created

o Matt would be assigned to the Durban country

o ^ (Durban) i ini | l-- n|
o inl - (Durban) i i^i i;il-| li ini
o i i ini i- | l^- - in|
o i i -- (Matt) i; ri ini











QUESTION: 17 (Based on below Passage)Choose the correct answer. r| -n

Passage :



















Question

What does the image represent?

l i liini r`

o Pivot table inserted
o Filters applied
o Advanced filter applied
o Vlookup table inserted

o l^- - i| (;-) | n;
o l- ni n
o ^- l~- nii ni
o ^| - i| (;-) | n;



QUESTION: 18 Choose the correct answer. r| -n

To enter a line break in the wrapped text cell, press..

--- - i; i l in

A. Alt + Enter (correct)
B. Shift +
Enter
C. Ctrl +
Enter
D. Home +
Enter




QUESTION: 19 Choose the correct answer. r| -n





























Question : Which of the following would be the best formula to identify whether a
student has passed or failed a test based on the scores given in the image? Given that :
students who have secured a score greater than 30% have passed the test.

i; si i ri r i , l - l n -i iii r i l ii i-i ;-
ii r| rini` li ni r l si sa lnin ii -i li r ri - -- i li r|`

o HLOOKUP
o NOT
o IF (correct)
o LEN

QUESTION: 20 Choose the correct answer. r| -n


What will be the result of the function LEN (A1) where A1 =
Phoenix?

i LEN(A1 ri A1=PHOENIX r, i l- i
rini`

o 7 (correct)
o 8
o 3
o 10



QUESTION: 21 Choose the correct answer. r| -n

You want to access the data on C : drive on your PC. Where will you look into to find C:
directory?

o My Computer (correct)
o Start Menu
o Control Panel
o Desktop


QUESTION: 22 Choose the correct answer r| -i i i^ |

What is the use of a UPS?

UPS i i ;-n-i r`

o Provide uninterrupted power in case of fluctuations or power cut. (correct)
o Amplify the power from the voltage supply to match computer power requirement.
o Convert AC voltage into DC to provide DC power to computer
o None of the above

o l| i i ii i li l| i^- l| rii (correct)
o l| i ^i~-i i; - lri ii
o -- i | | (DC) ^i ~- l | (AC) | | (DC) ^i~- - i
o ;- i; r|


QUESTION: 23 Choose the correct answer. r| -n

If you are working on two different excel workbooks and you wish to view both at the
same time, which of the following options will let you do that?

n i i n - ^ i- r r i i ii ii ii irn r ni ;-
i n| i in`

o New Window
o Arrange All (correct)
o Switch Windows
o Split

o l^i
o i (correct)
o l-^ l^i
o l--










QUESTION: 24 (Based on below Passage)Choose the correct answer. r| -n





















Combined names of the people are given in the image. Which of the following features
would be used to separate the first and the last name?

o Sort ascending
o Custom filter
o Text to column (correct)
o Ungroup

QUESTION: 25 Choose the correct answer. r| -n

Which command copies highlighted text in MS Word?

- ^ (MS Word) - ii -i ri;i;- --- i i| ni r`

o Ctrl + V
o Ctrl + C (correct)
o Alt + C
o Alt + V

QUESTION: 26 Choose the correct answer. r| -n

What pivot table toolbar button updates the data in a pivot table or pivot chart report, if
the source data has been changed?

l i i-i i li i ni l^- i- i l^- - - i-i i i| l^- - - -
ni`

o Format report
o Pivot table
o Refresh data (correct)
o Show detail




QUESTION: 27 (Based on below Passage)Choose the correct answer. r| -n



















.

In Hogwarts school, students are placed into different houses based on their behavior.
Which of the following formula can be used to assign a house to Harry, given that if a
student is Good he/she is assigned Gryffindor and if Bad he/she is assigned Slytherin.

o =IF(B2==Good,Gryffindor,Slytherin)
o =IF(B2= Good, Gryffindor,Slytherin) (correct)

o IF(B2=Good,Gryffindor,Slytherin)

o IF(B2==Good,Gryffindor,Slytheirn)



QUESTION: 28 (Based on below Passage)Choose the correct answer. r| -n





















You want to change the figure on the left to make it appear like the figure on the right. What
steps would you follow for this purpose?

o Select data>F5>blanks>Ctrl+(-) (correct)
o Select data>F6>blanks>Ctrl+(+)
o Select data>F5>blanks>Alt+(-)
o Select data>F6>blanks>Alt+(+)


QUESTION: 29 Choose the correct answer. r| -n

In MS Windows, to shut down the computer correctly, one would.

- l^i (MS Windows) - - i r| l, i

o Turn off the power switch
o Click on Start then select Shut Down then select Shut Down (correct)

o Click on Start then select Reset

o Simply turn off the monitor

o | l-^ i n
o i --i- - l n l i- i i n i l i- i
n
(corre
ct)
o --i- - - l n l l- i n
o |i -il- i n

QUESTION: 30 (Based on below Passage)Choose the correct answer. r| -n



















;- i li, l inni () i- A r ii i ii - lii irni r, ^i i ni`

o Select B1 cell>Category TEXT>function PROPER
o Select A1 cell>category TEXT>function PROPER (correct)
o SelectB1 cell>category INFORMATION>function TEXT
o Select A1 cell>category INFORMATION>functionTEXT

QUESTION: 31 Choose the correct answer. r| -n

;- ii ii-- l| i, i i| l| | i| n r, -^ l li ini`

o - (TAB)
o li- - (SHIFT+TAB) (correct)
o li- (SHIFT)
o i~- - (ALT+TAB)



QUESTION: 32 Choose the correct answer. r| -n

;- - - ;- i| |~ r| ri n| r`

o Acc (correct)
o BCc
o CC
o To

QUESTION: 33 Choose the correct answer. r| -n

;- i i~- r`

o P72
o G$9
o $K356
o $F$8 (correct)

QUESTION: 34 Choose the correct answer. r| -n


















Question :
l-- in -, inni () i li ni - lii; ni r| ; i - ii
i r`

o inni () l-- - ^ ln - li|
o inni () l-- - ^ i- - li|
o inni () li - l l | l-- r|| (correct)
o inni () | l-- - ||













QUESTION: 35 Choose the correct answer. r| -n









Question :
What is the most appropriate formula you can put in the cell B2 to calculate a 7% tax?
B2 - / lnin - | lnn| l ;- ii i-i r| rini`

o =A2*0.07 (correct)
o =A2*7%
o =A2*1.07
o =A2+(A2*0.07)


QUESTION: 36 Choose the correct answer. r| -n

|i - F1, F2, F3, F4 il -i - F i i -n rini r`

o i;

o i;
o i--
o i
(correct)


QUESTION: 37 (Based on below Passage)Choose the correct answer. r| -n




















Question

Consider the image given. How can you change the text from B to A?

| n; ;- i li| i --- i i- A i- B - n`

o Merge text
o Left Align text
o Wrap text
o Justift Text

o - ---
o - i; ---
o --- (correct)
o --|i; ---

QUESTION: 38 Choose the correct answer. r| -n

If the user wishes to insert five new columns, how many columns should he select at a time?

l inni () r i- ii (- i) irni r, i - ln i- - ilr`

o
o z
o s
o r (correct)

QUESTION: 39 Choose the correct answer. r| -n

In a word processing package the feature, that displays a document on a screen in a form
that closely resembles how the printed document will look like is

^ iln - i i | r i i-- i nin | - liini r i | ^r i--
l-
ri i lii; ni|

o Page Setup
o WYSIWYG
o Print Preview
o Style sheet

o -
o WYSIWYG
o l- | (correct)
o --i; i|-


















QUESTION: 40 Choose the correct answer. r| -n



















Question : To create a Drop down, as shown in the image, what should the data
validation criteria be?
i i i l, i l l - li ni r, -i ^li i i i;-|li rii ilr`

o Any Value
o Text length
o List
o Custom

o i; i| ^~
o --- | i;
o l-- (correct)
o ---

QUESTION: 41 Choose the correct answer. r| -n












Question : Consider the image. If the user wants to copy the contents of column A
and paste it to row 7, which of the following features should be used?

;- i li , l inni () i- A | |i i i| /^| i - -- i irn r| l
n | - li ;-n-i i ilr`

o Paste all
o Skip blanks
o Transpose
o Link




QUESTION: 42 Choose the correct answer. r| -n

In Windows XP, which key combination is used to minimize all active indows i.e. to display
the desktiop?

l^i XP - ii - il-i i l^i i si-i -n --i lii; l li
ini r`

o Start+e
o Start+u
o Start+f
o Start+d (correct)

QUESTION: 43 Choose the correct answer. r| -n

-- i l

o ;- - - l- -i i l
o l^i - - l- -- -i i l
o -i+ i;- i i (correct)
o - - -- -i i l



QUESTION: 44 Choose the correct answer. r| -n

You want to compress a file to make it smaller in size to transfer it. Which software will you
use to compress it?

i i; i -i l si-i () i irn r| ;i si-i () l i
i i i-^ ;-n-i n`

o WinCompress
o WinDelete
o WinZip
o None of the above

o l^--
o l^l|-
o l^l (correct)
o ;- i; r|

QUESTION: 45 Choose the correct answer. r| -n

Which of the following shortcuts is pressed to centrally align the text in a cell?

- l --- i - - l ;- ii ii-- ii ini r`

o Ctrl + C
o Ctrl + J
o Ctrl + E
o Ctrl + M


QUESTION: 46 Choose the correct answer. r| -n

rn i-i (aaa - |) i - - -i- l i l | i ;-n-i n`

o i| l-
o || i- (CD ROM)
o |^|| (DVD) (correct)
o l i;^


QUESTION: 47 Choose the correct answer. r| -n
How do you rename a
file?

i i; i i- n (l-)`

o Shift + left click on the file and choose Rename in the menu
o Ctrl + left click on the file and choose Rename in the menu
o Double click on the file and choose Rename in the menu
o Right click on the file and choose Rename in the menu

o i; Shift + - l n i - - l- i n
o i; Ctrl + - l n i - - l- i n
o i; l n i - - l- i n
o i; i;- l n i - - l- i n (correct)



QUESTION: 48 Choose the correct answer. r| -n

n i FUTURE i li l LEN i-i nin r ni i lii-
rini`

o FTR
o UUE
o s (correct)
o

QUESTION: 49 Choose the correct answer. r| -n


| l n - i ri^
r| r`

o ri l-
o l-
o |i
o - (correct)





QUESTION: 50 Choose the correct answer. r| -n


You are a media planner and you use a software to extract data about
various advertisers on Radio Country, their spends, frequency & duration of
advertising. You need to identify the top 10 advertisers in terms of their
spends.Which is the most appropriate way of arranging the data,if you want the
advertiser spending the largest amount to be on the top?

o Sort in ascending order
o Sort in descending order
o Filter in ascending order
o Filter in descending order

i -|li r i rn i ^-i; i i-i ii, |^| i ^-i;ln i
-
li -| l i i-^ i ;-n-i n r| ii a ^-i; i
ii
lri rii r| i-i i r| i ii r| n|i r, l i ii
i
^i ^-i; i + ii irn r`

o n r - - i-
o i-n r - - i-
o n r - - l~-
o i-n r - - l~-

QUESTION: 51 Choose the correct answer. r| -n

What does the image depict?








o Sort and Filter
o Generate Drop Down alphabetically
o Sort Alphabetically only
o Filter by the starting alphabet only

l i liini r`

o i- l~-
o i~i- lri i i ii
o ^ i~i- lri i- i
o ^ r i~i- lri l~- i






QUESTION: 52 Choose the correct answer. r| -n

What will you use as the search term if you want to search for only MS Word files on your
Computer?

l i ^ - ^ (MS Word) | i; - - i irn r ni l | i ;-n-i n`

o *.doc
o %.doc
o .word
o &.word

QUESTION: 53 Choose the correct answer. r| -n

You try to install a software.It gives you a prompt,"Not enough space".How will you
remedy this?

o Increase the memory of the PC
o Use a different CD of the same software
o Buy a new display adapter
o Add/Replace hard disk with a higher capacity
i i-^ i | ilii n r, r ii ^i ni r in nr r| r. i ;
-| n`

o | | (PC) | --i| i ii
o | i-^ | | | | (CD) i ;-n-i i
o i l i- i|i
o li i-ni ^i| ri l- i nii,ii

QUESTION: 54 Choose the correct answer. r| -n

Which of the following formulas would excel not be able to calculate?

o =SUM(Sales}- A3
o =Sum(A1:A5)*5
o =SUM(A1:A5)/(10-0)
o =SUM(A1:A5}-10

;- ii i-i - | r ini`

o =SUM (Sales)-A3
o =Sum(A1:A5)*5
o =SUM(A1:A5)/(10-0)
o =SUM(A1:A5)-10










QUESTION: 55 Choose the correct answer. r| -n

Which command pastes the copied text in MS Word?

o Ctri+ V
o Ctri+C
o Alt+C
o Alt+
V

QUESTION: 56 Choose the correct answer. r| -n

Which feature of Excel has the following advantages?

(i) It can speed up data entry
(ii) It can prevent spelling errors by people who enter data

o Advanced
Filter
o
Sorting
o Pivot
Table
o Drop
Down

- i | | l n i r`

. i-i -| i n| ni r
z. ini | -ln | nlni i -| ni r i i-i -| r r


o ^i- l~-
o il-n
o l^- -
o i i

QUESTION: 57 Choose the correct answer. r| -n

Which of the following is not an Operating System (OS)?

o
DOS
o
Linux
o
Solaris
o
Tenix

| li - ii il-n l--- (OS) r| r`

o i (DOS)
o l
o il
o -l








QUESTION: 58 Choose the correct answer. r| -n

i i PDF i; r| ; PDF i; i ii l l n i-^i - l| n rin|`

o - - (MS
EXCEL)
o - ^ (MS
WORD)
o ii-
|
o
-

You have a file with an extension pdf.Which of the following softwares is needed to open
this file?

o MS
Excel
o
MSWord
o Acrobat
Reader
o
Paint

QUESTION: 59 Choose the correct answer. r| -n










lii n - i i ;-n-i li ini r`

o ;- l n --- | i -l-n l
o i,i- i (- ) l
o ~ | l i i-l-n l
o i,i- i l|- l
The button shown is used to -------

o Set the formatting of inserted text
o Insert rows/columns
o Set the conditional formatting of the cells
o Delete rows/columns

QUESTION: 60 Choose the correct answer. r| -n

;- l l, ^-| (QWERTY) i ;-n-i li ini r`

o -| i-
o -i - i-
o ^ iln i-^
o |i i-

In reference to which of the following,QWERTY is used?

o screen layout
o mouse button layout
o word processing software
o keyboard layout

QUESTION: 61 Choose the correct answer. r| -n

In a list of employees, the personaldetails like phone no,008,gender,etc are given.You wish
to find out the number of male employees. Which of the following formulas,will you use?

-i| i l-- - l-~, -lnli (- i i) i , ln il l n r| i
;
l-- - -i| | -i- i ii irn r| ; l ;- ii i-i in
n`

o COUNT(range,"Male")
o COUNTIF(range,"Male")
o SUM(range,"Male")
o SUMIF(range,"Male")

QUESTION: 62 Choose the correct answer. r| -n

Which key combination is used to switch between active windows?

o ctrl+ta
o alt+tab
o tab
o None of these

QUESTION: 63 Choose the correct answer. r| -n

What does a file with extension WMV contain?

o
Sound
o Image
o Text
o Video

QUESTION: 64 Choose the correct answer. r| -n

When a computer is switched on, where is the operating system loaded?

o BIOS
o ROM
o RAM
o POST

QUESTION: 65 Choose the correct answer. r| -n

What is the full form of WWW?

www i i- i r`

o Wide World Web
o Wireless World Web
o Wired World Web
o World Wide Web


QUESTION: 66 Choose the correct answer. r| -n

Which key is used to enable/disable text overwriting?

i - ;-n-i - -- i^i;l-n i i, lii ni r`

o Alt
o Ctrl
o Insert
o Delete





QUESTION: 67 Choose the correct answer. r| -n

You deleted a file accidently.Where will you look for it?

o It cannot be recovered
o In Recycle Bin
o Find Files
o In Control Panel

QUESTION: 68 Choose the correct answer. r| -n

What symbolis used to enter the number as text?

i --- - l i i l ;-n-i li ini r`

o


o
o =
o +

QUESTION: 69 Choose the correct answer. r| -n

i-i i l~- i ;- l i- - - r| ni`

o l ^~ i l~- - lr inni () lln ni r
o + i | | ^~ i l
o l- ^~ i ~| i l l~- -
o ii - - ni l l~- -

Filtering data does not help in which of the following functions?

o Filter to see only the values that the user specifies
o Filter to see the top or bottom values
o Filter to quickly see duplicate values
o Filter to arrange in a particular sequence




QUESTION: 70 Choose the correct answer. r| -n










Identify the button that you would click to organize the selected column in ascending order?

o A
o B
o C
o D



QUESTION: 71 Choose the correct answer. r| -n

;- ii i i - ii | lnn| l ;-n-i li ini r`

Which of the following functions is used to count the number of characters in a word?

o LEN
o COUNT
o SUM
o CHAR






QUESTION: 72 Choose the correct answer. r| -n


l n l - | ini- | l-- r| i (HR) li--- n-n -r| ri - ^i
- li | i ii irni r nil -i| l n|l- n i i|i i | ni - li | i
i l ii i ;-n-i li i ni r`

In the image,schedule of a company is listed out. The HR department needs to find out
the number of "Birthdays" in the latter half of August to purchase greeting cards.Which
function can be used to find the number of "Birthdays"?






o =COUNTIF(B2:B17,"Birthday")
o =SUMIF(B2:B17,"Birthday")
o =SUM(B2:B17)
o =LEN(B2:B17,8)


QUESTION: 73 Choose the correct answer. r| -n

Which of the following features will display the text 'Lorem lpsum',as shown in the image?


;- ii | i ;- i liini, i | ;- - li ri r`




















o Merge cells
o Shrink to fit
o Wraptext
o Rotate text


o - ~
o l- l si-i i
o ---
o i-- ---



QUESTION: 74 (Based on below Passage)Choose the correct answer. r| -n
























You want to print a long worksheet such as the one given,so that the titles in row 1 appear at
the top of every page.Which of the following options should be used?

o Print
Titles
o Print
Area
o Print
cell
o Print

QUESTION: 75 (Based on below Passage)Choose the correct answer. r| -n









You have completed the worksheet and want to make certain that you have not made
spelling or grammar errors. Which button will you select?

o A
o B
o C
o D



QUESTION: 76 (Based on below Passage)Choose the correct answer. r| -n

In the image, what does the red triangle signify?

o Error in the cell
o Font color of the text in the cell is red
o Formula cannot be entered into the cell
o Comment associated with the cell














;- - i -i;n i nini r`

o -
o --- i n i r
o - i-i r| ii i ni
o ii --

QUESTION: 77 (Based on below Passage)Choose the correct answer. r| -n














In the given image,how can you select the non adjacent cells highlighted in blue?

o Shift
o All
o Ctrl
o Visual Basic Macro



QUESTION: 78 (Based on below Passage)Choose the correct answer. r| -n















Consider the image.How many columns have an active filter?

o 1
o 2
o 3
o 4



QUESTION: 79 (Based on below Passage)Choose the correct answer. r| -n
What will be the result of this VLOOKUP() function?










o 1%
o 2%
o 3%
o None of the above













QUESTION: 80 (Based on below Passage)Choose the correct answer. r| -n


Company 'Rising Stars' has many suppliers as shown in the image.It would make payment
to only those suppliers whose materials meet their specifications. How can the total amount
payable be calculated based on the information given in the image?
















o =SUM(B2 B3,B6:B7)
o =COUNTIF(B2:B7,"Yes",C2:C7)
o =SUMIF(B2:B7,"Yes",C2:C7)
o =COUNT(B2:B7,"Yes",C2:C7)



QUESTION: 81 Choose the correct answer. r| -n

What will be the result of the formula used in the image?













o 1
o 4
o 3
o 9





QUESTION: 82 il | Email Id l ;- i i i r| r`
o ii; n|l-n i
o -i- --- li-
o -il-^ i (ii ^i) i
o + i| (correct)

QUESTION: 83
MS Word - ii -i i| l n --- i -- ni r `
o Ctrl+V (correct)
o Alt+V
o Alt+C
o Ctrl+C

QUESTION: 84
i Word i- - ni li r i i l- i- i irn r| i l- i-
li r r ii irn r l l- ri i- - i lini| MS Word i ;-
i i l^~ ; i- l ;-n-i li ini|
o Print Preview (correct)
o Quick Print
o Publish
o Prepare

QUESTION: 85
;- l l, ^ -| (QWERTY) i ;-n-i li ini r`
o -ii - i-
o -| i-
o |i i- (correct)
o i ln i-^

QUESTION: 86
Passage:

^i ^i ^i lr- ( li) - | n; n-^| i | MS Word - i- (---) i i ~
(-i - ii ^ii) i l i ;- l l n `
o A (correct)
o B
o C
o D
QUESTION: 87
l i; i n nii li ni r - i i i; Gmail - i; -
l ;-n-i li ini r `



(correct)




QUESTION: 88
i; i l l ii ii-- r `
o Ctrl+D
o Ctrl+F
o Ctrl+H (correct)
o Ctrl+R
QUESTION: 89
;- in - ii CC - ii ilr
o ii li-- - r ; i i nil r ; ;- i - ii| r |
o ^ i ni i lr ; ;- | ii| ri| | r| (correct)
o ii i -ni i nil ^ ;- i- i in ;-n-i - i |
o ii ^i; i nil ^ i l i i- i li r|

QUESTION: 90
i ^i;- www.abc.com ii i irn r| ; ^ i;- i ii l ;- li
;-n-i r| li i ni r`
o Chrome
o Internet Explorer
o Bing (correct)
o Mozilla








QUESTION: 91 Choose the correct answer. r| -n

i; i l l ii ii-- r`

o -i (CTRL) + H
o -i (CTRL) + F
o -i (CTRL) + R
o -i (CTRL) + D


QUESTION: 92

Passage:



r| -i

;- l l^~ i ;-n-i lii; n; n-^| i i Word i - - - -
(i) l li ini`

o Picture
o SmartArt
o Shapes
o Chart


















QUESTION: 93

Passage:



r| -i

Question

| n; n-^| i | ;-- i - ri;i;- l n lr- i i i- rini r`

o ; i i lini r r l ;-n-i li ini r|
o r i r ri ^i;- ii l i -i; li ini r|
o ;i ;-n-i - i - i; ii l li ini r|
o ;i ;-n-i, ;-n-i ri ^i ^ i ^ l li ini r|



QUESTION: 94

Passage:



r| -i




i i ;- (n-^|) r l ii ; Icon r| i- (Text) i i| n Align
(|i - i) l i ;- li ;-n-i n `

o D
o B
o A
o C

QUESTION: 95

Passage:



r| -i

| n; n-^| i | ri;i;- li ni l^~ ll ;-n-i rini r`

o ;- ii l|
o ;- i Subject (l^i,i|i) li l|
o ;- i - - ni l|
o ;- li i i l|

QUESTION: 96

r| -i

l| i^ (i-) - - nir rii s i r| n|i ;- i i r`

o Hi, I hope you are doing fine.
o Dear, How are things at your end?
o Hello, I hope things are cool your end!
o Hey, how have you been!



Data Entry
Operator
(Theory)






Module : Data Entry Operator (Theory)
No of Questions : 18
Total Time : 18 Minutes

You will automatically be re-directed to the next page after 1 min. Please
click next once you have read the information. This time is not part of
the total test time.
Module
Directions

r - -- i| -i -| | r; li| -n i ii| i -~i
ni| ; iin - s r li ii zr l-- - -i i r|
- l, n| i ii l^~ r l - ^ l^~ r| r|
r| - ii li iil- r| i| i -i l i r i
i n i i i l| i iii r| i n |

This test will assess the candidates basic understanding and knowledge
pertaining to Data Entry. There are total of 18 questions in this section
which have to be answered in 25 minutes. For each question, there are
two or more choices out of which only one
choice is correct. A direction is included with each question. All
questions have to be answered and you cannot review any question,
once you have moved on to the next question.

You will automatically be re-directed to the next page after 1 min.
Please click Next once you have read the information. This time is not
part of the total test time.











QUESTION: 1



Dirctions : Choose the correct answer.

The image shows an error message. In which of the following cases will this error
message be displayed?

A. When the operator enters a special character
B. When the operator enters an numeric value
C. When the operator enters an incorrect value
D. When the operator does not enter any value (correct)




QUESTION 2
Passage:

List of tasks to be performed as on 10 March 2012 (Friday):

A. Submit a task-list for the next week to the reporting manager so that he can
assign priority to the tasks.
B. You have received a 5-page source document which needs to be transcribed and
delivered to the client within two hours.
C. Learn the latest data entry software to increase your typing speed.
Dirctions : Choose the correct answer.
Which of the given tasks will be performed last by the operator?

A
B
C (correct)









QUESTION: 3
Dirctions : Choose the correct answer :
Question : Your co-worker Ashish who sits next to you and handles incoming
calls, has gone for lunch. The landline phone kept at his desk, on which he gets
customer
calls, has been ringing for the past 5 minutes. What will you do?

A. I will call Ashish on his mobile number and tell him that his landline phone
has been ringing for a long time.
B. I will take the receiver of the landile phone and keep it aside till Ashish returns
since its ringing is disturbing others.
C. I will answer the phone call and request the caller to call after 15-20 minutes
since Ashish is not at his seat. (correct)
D. I will let the phone to continue ringing till Ashish returns from lunch since it
is his official phone.

QUESTION: 4


Dirctions : Choose the correct answer.

Question : The image shows an application form filed by a candidate. How
many details did the candidate enter correctly?

A. 2
B. 3
C. 4 (correct)
D. 5




QUESTION: 5


Directions: Choose the correct
answer.

Question: Refer to the given document. If the code is with the format
15D_3E, 15D stands for 15 documents and 3E stands for 3 errors in those 15
documents. Which operator committed the minimum number of errors in all the four
weeks?

A. A(correct)
B. B
C. C
D. D

QUESTION: 6

Directions: Choose the correct answer.

Question: Refer to the given image and identify the correct posture while typing.

A.
B.
C (correct)




QUESTION: 7

Passage: Guidelines for reporting:

1. Contact the IT team for problems relating to computer software. If they are
unavailable, contact the maintenance team.
2. Contact the supervisor for problems relating to co-workers and other team
members.
3. Contact the maintenance team for all computer hardware requirements.
4. Contact the HR department in case of complaints against IT team, technical
team, or the external technician.
5. Contact the technical support team for all the internet and server related
problems. If they are unavailable, contact the external technician.
6. Contact the external technician in case telephone connection is down. If he is
not available, then call the technical support team.

Directions: Choose the correct answer.

Question: Refer to the reporting guidelines given in the passage area. Under which
of the following circumstances, an external technician can be called?

A. When you require a company specific software
B. When the monitor of your computer is not working
C. When you are unable to open any website on your internet browser
D. He should be called only when the IT team is unavailable (correct)

QUESTION: 8


Directions: Choose the correct answer.

Question: For what purpose, is the following device used?

A. Photocopying documents
B. Scanning documents
C. Fingerprinting (correct)
D. Printing documents



QUESTION: 9
Directions: Choose the correct answer.

Question: If the operator has any confusion while entering the customers personal
details, what should be the first step to be taken by the operator?

A. Inform the supervisor(correct) B.
Ask help from colleagues
C. Interrogate the customer
D. Do what he thinks is right

QUESTION: 10
Directions: Choose the correct answer.

Question: An operator takes 2.5 hours to enter data from 50 forms. How many
forms will he be able to complete, if he works for 10 hours?

A. 125
B. 200(correct) C.
250
D. 500

QUESTION: 11

Question: An operator is required to arrange the files (as shown in the image)
into different folders for clients. If the file name has the format C120_ADD,
C120 is the customer code and ADD is the type of service request. Each
customer has a unique folder. How many files will be there in the folder meant for the
customer C120?

A. 1
B. 2
C. 3
D. 4 (correct)


QUESTION: 12

Choose the correct answer
Refer to the given table which lists the errors in the documents sent to
customers. Which operator sent the maximum number of incorrect documents
to customers?

o 10001
o 10010 (correct)
o 11000
o 11010



Questions in Hindi

QUESTION: 1


li ni (l^i;), l i- l ;-n-i rini r `
o i- - i -i i| l
o i- - - l
o lnl- l
o i- - l- l
QUESTION: 2
r| -i |
Question

i- i i; - l i;i (i l - lii; n; r) i nn i ~ - -|
ini r| n i; i- i i- - r C120_ADD.C120 --- i r i
ADD l^ l^-- l nr | r, | ri ^ini r| r i; - i ii i ~
r| UPDATE (-) l^ l^-- ^i| ln| i; i; i- - - i | n; i| `

o
o z
o s (correct)

QUESTION: 3
Dirctions : r| i |
Question : ln i nini r l -r| r i l i-
ii (i; li) ii l i i i i| n -- l-ni
i| n i; - r| l-i r| i i - ii| n -
ii ni ni r l | | n l--| i| n; r l- nii ni r l
,ii -i l n i- - lni i i- i-- - l n i- n r| n
r -| r| li ini n n i i r| ii i ni| i ln i i
nin`
A. i lni i- - ri ii s ii| i n; r l ii ii
- r| l-i|
B. i lni i- - ri ii r- ii - i| r| i ;i i i i|
ln lin i- - i|| (correct)
C. i lni i- - s li ri r| i r-i| ^i;- i ln
(|) - -i|
D. r r-i| nn| r| r| i ,ii l n i (|-~) - lni i i- nn r, ;l
i i i i- r| ri i|

QUESTION: 4


Dirctions : r| ^i |

Question : | n; - i i|


l^-- i i-- zB - ili| i i- l r| l -r| - i; i| l^--
l r| | n; `

E. n-n (correct)
F. -;
G.
H. -i

QUESTION: 5


Dirctions : r| ^i |

Question : --- | iii | l-iln (|i ---) i ni ni
l i l- ii ni - ii, l- lii ii l nn
r| ^i;- - i; n|| ii| r, ;l iii | l-iln |i ---(
i (iln) -| ri r| r | i i-i si ni l ; -l i ni l
^ i n| in| ii i-i n|i - i i ii`
A. i- i ii; i ( nr ii| i -ni)
B. --- i | | i i
C. ii| ii i (--- i) nii
D. --- lin ln ( ^ -) ii| -ini (correct)









QUESTION: 6
Passage : l^ l^-- i i (r ) l li (ni;i;)

. n n| i ii l n l^-- r , ni i - i r ln l^-- i
i i ilr|
z. n ln l^-- i ii ri ni, i- i i| i ^i| l^ l^--
| | ilr|
s. ii ^i| l^ l^-- i ^i| l^ l^-- i r| i i ilr|
. ^i| l^ l^-- i i ^i| l^ l^-- i r| i i ilr|

r. -n i; i| ln l^-- r| r ni, -i i - i l i| i
^i| l^ l^-- i i |

Dirctions : r| ^i |

Question : l^ l^-- i i l l n l ii (ni;i;) i li|
i- | li- i ni r i i ln l^-- r| i | l^
l^-- r | | ilr`

A.
B. ii
C. in
D. i (correct)

QUESTION: 7

Dirctions : r| ^i |
| n; - i li i --- i i n i- - - nlni nin| r| l i-
ii nn (;-) i- - --- i i `


o 10001
o 10010 (correct)
o 11000
o 11010
QUESTION: 8
Passage:

r| -i |
Question
| n; - i li l- i| i-i i - nii ni r i i- i n
r| i -i r| i- ^ r| i-i i ni r i - - (^) l r| i-
i l i- i r i i ilr`
o -i ri| (-i l-|^)
o -i | i (lli)
o -i i iil- i
o -i i i (correct)
QUESTION: 9
Passage :

r| -i |
Question
l - - liii ni r, i i- -i (l--) n - lii; ni r| | |

n; l-ilni - l- r - lii; ni`
o i| i i ^ i i i r| i- - i i ri
o i;il i i- - i ii ri
o l^ | ni|i - l^ i -r|i i lii ri
o + l n i| (correct)
QUESTION: 10
r| -i |
Question
i- r i;i i -i s.r i-i - ini r| li nn| | sa i; ni -
lni - n ni, n ^i r i; - nn| ni r, ( nn| i r| -
l-- i - nni r|)
o s i- sa l--
o / i-
o / i- sa l-- (correct)
o s i-
QUESTION: 11
r| ^i |
Question
l n i i-, i nn i-i i r| ;- nn i r i- i ril|



(correct)

QUESTION: 12
Passage:

r| i |
Question
l n i- - i i | n i i- - 15D_3E r ni , i - 15D i -n r
i- - i 3E i -n r i- - - s nlni r| l i- i rni -
ii i - - `
o A (correct)
o B
o C
o D
QUESTION: 13
r| ^i |
Question
n --- i l-nn ii ( |-~) in r i- i s l^ii r, ni i
ri - i ri i ilr`

o ^i; i ln i (correct)
o ii| -ili - i
o --- snis i
o r| i i -| n
QUESTION: 14
Passage:

r| ^i |
Question
l - --|^i (|-) i r i- i iin liii ni r| i- -i (l--)
n - --|^i (|-) i - l-ni r l i- -i (l--) r| li i
i| i- in - --|^i (|-) ,ii | n; nn| ril|
o i- - l i r| ii r (correct)
o i- - i r| ii
o i- - i i i- r| ii
o ; i- - i; r| r
QUESTION: 15
r| ^i |
Question
^i; i i rni r l lil-- nin- i s--| r| i- ni , ii
ii| n|i, nin- s--| | i~ ni r (l|^ ni r), i n|i rn
-n (l|) r| ;l ii ^i;, ii li i~ l (l|^
l) rni r| i i n`
o - ^i; i i (l^ --) ni l ^ r i- n|i i i l
i~ - i i^ (|l) r|
o - ^i; r ni l - r i- r r| li r i ;l ; i- i
-i ni|

o - i- i -^|i ni i n|i - -in ni i l - i i; i^
(|l) r| r|
o - ^i; sni l i l- (~) r l lri i r i i- i
-n ni| (correct)
QUESTION: 16
Passage:
a -i zaz (i ^i) i l i ^i i-i | l--
A. n rn i-i | l-- lil-n - i l ^r i-i i iil-ni
(;il-|) lri i - |
B. ii r i i i- - l-i r l ii z i- - i; - i -i; i
r|
C. | -i;ln -| i l -i -| i-^ i |i |
r| ^i |
Question
l n i-i i i i - rini`
o A B C
o B C A
o C A B
o B A C (correct)
QUESTION: 17
Passage:
l^ l^-- i i (r) l li (ni;i;)
. n n| i ii ln l^-- r, ni i- i r ln l^-- i i
i ilr|
z. n ln l^-- i ii ri ni , i- i i| i ^i| l^ l^-- |
| ilr|
s. ii ^i| l^ l^-- i ^i| l^ l^ -- i r| i i ilr|
. ^i| l^ l^-- i i ^i| l^ l^ -- i r| i i ilr|
r. n i ; i| ln l^-- r| r ni , -i i - i l i| i ^i|
l^ l^-- i i |
r| ^i |



Question
l^ l^-- i i l l n lii (ni;i;) i li| n i; ln
l^-- r| r, ni l^ l^ -- i i i i - rini`
o i ii (correct)
o ii i
o i ii
o ii i
QUESTION: 18
Passage:
lil-n li (ni;i;)
. - i-^ | ln l i; -| -|- | n ^i i r| r, n
- - -|- |
z. -|- i ni i ii i- ^i ilii | lni l ^i;
|
s. - ri^ | i| i^nii l - - -|- |
. i; -| -|-, -l -|- i ir| -|li | liin l i li-- -
|
r. ;-- i ^ | i| lni l -l i- -|- | n ^ i
i r| r, n ir| -|li |
s. -li i ii ri ir| -|li | n ^i i r| r, n
-l i- -|- |
r| ^i |
Question
- | n; lil-n lii (ni;i;) i li| n i- n - i -
li i ri i ( ri i) l i i- r r ni i l n `
o ir| -|li
o -l i- -|-
o -l -|-
o i; -| -|- (correct)





QUESTION: 19
Passage:
lil-n li (ni;i;)
1. - i-^ | ln l i; -| -|- | n ^i i r| r, n
- - -|- |
2. -|- i ni i ii i- ^i ilii | lni l ^i;
|
3. - ri^ | i| i^nii l - - -|- |
4. i; -| -|-, -l -|- i ir| -|li | liin l i li-- -
|
5. ;-- i ^ | i| lni l -l i- -|- | n ^ i
i r| r, n ir| -|li |
6. -li i ii ri ir| -|li | n ^i i r| r, n
-l i- -|- |
r| ^i |
Question
- | n; lil-n lii (ni;i;) i li| | | n; l-ilni - l l-iln -
ir| -l|li i ii i ni r`
o ii -| i r| i-^ ilr
o ii - i -il- i- r| ri r
o i ;-- i - i; i| ^i;- r| ii i r r (correct)
o l ni| ii ilr i; -| -|- i ri