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Loan Preference and Satisfaction Survey

The document contains a 16 question questionnaire about factors considered when taking out a loan from a bank. It asks questions about preferences between public and private banks, specific bank choices, types of loans taken, who decides to take loans, important factors in selecting a bank like employee behavior, infrastructure, reputation and more. It also asks about satisfaction with interest rates, documentation procedures, sources of loan information, and likelihood of recommending the bank.

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Preet Aman
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628 views4 pages

Loan Preference and Satisfaction Survey

The document contains a 16 question questionnaire about factors considered when taking out a loan from a bank. It asks questions about preferences between public and private banks, specific bank choices, types of loans taken, who decides to take loans, important factors in selecting a bank like employee behavior, infrastructure, reputation and more. It also asks about satisfaction with interest rates, documentation procedures, sources of loan information, and likelihood of recommending the bank.

Uploaded by

Preet Aman
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Questionnaire

1. Which banking sector would you prefer for taking loan? a) Public sector [ ] b) Private sector [ ]

2. Which bank would you consider for taking loan as your 1st choice? a) Axis Bank b) State Bank of Patiala [ [ ] ]

c) Any other specify__________________________

3. Which type of loan you have taken? a) Personal loan [ ] b) Education loan [ ] c) Car loan [ ] d) Two wheeler loan [ ]

4. Who among your family mainly decides to take a loan? a) b) c) d) Self Parents Relatives Friends [ ] [ ] [ ] [ ]

5. Rate the factors, you consider important while selecting a bank. (Tick the relevant one)

Factors

Very important

Important

Neutral

Less important

Not important [ [ [ [ [ ] ] ] ] ]

a) b) c) d) e)

Employee behavior Speed of service Branch network Use of technology Wide schemes range of

[ [ [ [ [

] ] ] ] ]

[ [ [ [ [

] ] ] ] ]

[ [ [ [ [

] ] ] ] ]

[ [ [ [ [

] ] ] ] ]

f)

Infrastructure facilities

g) h) i) j)

Bank reputation Working hours Working days Security for loan

[ [ [ [

] ] ] ]

[ [ [ [

] ] ] ]

[ [ [ [

] ] ] ]

[ [ [ [

] ] ] ]

[ [ [ [

] ] ] ]

6. How do you rate the Interest rates charged by the Bank? a) Highly satisfactory b) Satisfactory c) Average satisfactory d) Dissatisfactory e) Highly Dissatisfactory 7. How do you rate the Documentation Procedure of the Bank?

a) Highly satisfactory b) Satisfactory c) Average satisfactory d) Dissatisfactory e) Highly Dissatisfactory 8. What is your source of information regarding loan facility? a) Advertisement/ newspaper b) Friends/ relatives Bank staff c) Brochures/ bulletins d) Internet 9. How far are you satisfied with the following factors regarding the loan provided by your bank? Factors Loan period Processing time Interest rate Legal formalities Processing charges Dissatisfied [ [ [ [ [ ] ] ] ] ] Neutral [ [ [ [ [ ] ] ] ] ] Satisfied [ [ [ [ [ ] ] ] ] ]

10. Does the bank update you regularly with the new loan schemes and offers? a) Yes [ ] b) no [ ] 11. How much satisfied are you with your banks overall performance? a) Excellent b) Very good c) Good

12. Have you ever made any complaint to the bank regarding the loan taken by you?

a) Yes

b) no

If yes, within how much time the complaint has been rectified a) In a day b) In a week c) In a month d) More than a month e) Never rectified 13. Would you recommend this bank to others? a) Yes [ ] b) no [ ]

14. Do the advertisements induce you to take a loan? a) Yes [ ] b) no [ ]

15. In the near future, if required, which of the following bank would you prefer for taking loan? a) Axis Bank b) State Bank of Patiala [ [ ] ]

c) Any other specify__________________________ 16. Which banking sector is more secure according to you? a) Public sector b) Private sector

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